2013Annual Report.pdf

f4tD-T
AIilY(TAL REPORT
OF
NAME
LANE WILLIAMS
LINDAKLIND
MIDVALE TELEPHONE EXCH
PO BOX 7
MIDVALE ID 83645.0007
ADDRESS
TO THE
IDAHO PUBLIC
UTILITIES COMMISSION
FOR THE
yEAR ENDED 2013
IDAHO
PUBLIC UTILITIES
commrsston
Located at472
Telephone:
C.L. "Butch" Otter, Governor
Box 83720, Boise, ldaho 83720-0074
Paul Kjellander, Commlssioner
Mack A. Redford, Commissioner
Marsha H. Smith, Commissioner
April 10,2014
John Stuart, CEO
MTE Communications
2205 Keithley Creek Road
P. O. Box 7
Midvale, ID 83645
Dear Mr. Stuart:
We received your letter requesting an extension to May 15,2014, to file the annual report
for MTE Communications.
Please be advised that your request for an extension has been granted and the report will
now be due on May 15, 2014.
Sincerely,
/'?//*-fr'W
JUan D. Jewell
Commission Secretary
Cc: Terri Carlock,IPUC Accounting Section Supervisor
West Washington Street, Boise, ldaho 83702
[phone] Facsimile: [phone]
ffiMTE
COMMUNICATIONS
2205 Keithley Creek Road
P.O. Box 7
Midvale,lD 83645
208.355.2211
Fax [phone]
April9,2014
Ms Jean Jewel
Idaho Public Utilities Commission
472 Washington St.
PO Box 83720
Boise, ID 83720-0074
Dear Ms Jewel,
Re: Request for extension for Annual Report filing
This letter is to request an extension of time to file the Annual Report for the year ended
December 31,2013. The annual audit of the company is in progress and we would like to have
complete information from ttre audited data on which to base this report. Please grant an
extension until May 15,2014.
Thank you for your consideration.
Sincerely,
JS/ekb
www.mtecom.net
Employee Owned - Community Focused - Cnstoms Centered
CEO
ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO
THE IDAHO PUBLIC UTILITIES COMMISSION
FOR THE YEAR ENDING December 31. 2013
COMPANY INFORMATION
Midvale Telephone CompanyExact name of utility:
Address of principal office:
Telephone Number
Cities or towns served:
2205 Keithley Creek Road. Midvale. lD 83645
(Area Code 208 ) 355-2211
Midvale, Lakeview, Stanlev. Wanen. Warm Lake. Yellow Pine. Weiser
Name and title of ofiicer having custody of the general corporate books of account:
John Stuart, CEO
Address of office where corporate books are kept and phone number:
2205 Keithley Creek Rd. Midvale, ldaho 83O45 and (208)-355-2211
Organized under the laws of the State of:!daho
Date of organization:March 19, 1959
Form of organ ization (proprietorsh i p, association, corporation ):
lf a Subchapter S Corporation, please speciff:
Name and address of controlling company, if any:
Midvale Telephone Exchanqe, lnc.
S Corporation
S Corporation
Names of afiiliated companies. Give address and description of business:
Syrinsa Networks, 3795 Development Avenue, Boise lD 83705
OFFICERS
Report below the title, name and office address of each general officer of the utility at the end of the
year. lf there were any changes during the year, show the name, title, and address of the previous
officer and the date of change.
Title
CEO (As ot711612013l
Name
John Stuart
Address
823 W. 1st ST, Weiser lD 83672
cEo Stephen Child 380 Hill Road, Weiser lD 83672
CFO (As of 8/2013) Nick Rynearson PO Box 7, Midvale lD 83645
COO (As of 8/2013) Dennis Fanington PO Box 7, Midvale lD 83645
President Lane Williams PO Box 7, Midvale lD 83045
Vice Pres. (As of 9/2312013) Bruce Goslovich 10069 W. Quail Stome St. Boise lD 83709
Vice Pres.Conley Ward 5208 Hoodoo Lane, Kuna lD 83638
Secy'Treas Linda Klind PO Box 7. Midvale ID 83645
Emma Gross 1866 S Lincoln St. Salt Lake City, UT 84105
Rev 3/02 Page 1
782E. Cinnabar Dr. Cottonwood, M 86326Director (ns^of 121212013) Gary Horton
DIREGTORS
List the name of each person who was a member of the Board of Directors at any given time during the
year: (Fees related to meetings only.)
Name
and Address
Term Expired
or Gurrent Term
WillExpire
Meetings Attended
This year
Fees Paid
During Year
Lane Williams 2015 57,559
Conley Ward
Linda Klind
2014
2015
22.070
40,755
Emma Gross 26,755
Steve Child 65,819
Gary Horton
Bruce Goslovich
2,207
7,833
Name of Chairman of the Board: Lane Williams
Name of Secretary (or Clerk) of Board:Linda Klind
Number of Meetings of the Board during the year:
MANAGERS
List the name of each person who performed management duties for the Company during the year, and
the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts.)
Name Wages and Bonuses Paid
John Stuart Chief Executive fficer 103,830
Steve Child Chief Executive Officer 65,819
Chief Financial Officer 59,874
Dennis Fanington
Ann E Braun
Chief Operations fficer 91,720
Contro!ler 73,317
Joe Delatone NW Operations Manager 56,424
Fred Bruce Switch Manager 82.712
RobVowell Plant Records Manager 59,112
Sam McClary
Diana Holmes
lT Manager
HR Manager
73,945
53,721
Gary Coffelt Construction Manager
Missy Hanison CSR Manager
65,469
Rev 3/02 Page2
NOTES TO THE FINANCIAL STATEMENTS
Please provide important information such as changes in accounting or depreciation practices,
extensions or additions to the system; disposal of any substantial portion of the property of the utility;
reorganization, mergers, or consolidations with other companies; leases executed; other contracts
or agreements entered into; changes made in articles of incorporation or amendments; the
occunence of contingency losses or gains.
Elected S-Corporation Status as of January 1,2013.
Retired approximately $1.4 million of unused and obsolete plant throughout various exchanges in 2013.
Rev 3/02 Page 3
BALANCE SHEETAssets and Other Deblts
Tafle ot Account
Current Assets
Ealance
tsegannangol Year
492,47
Ealanoe
at Endot Year
lncreaseor(Decrease'
1120
1 130
1140
1 150
1 160
1 180
1 181
't190
1 191
1200
1201
1210
1220
1280
1290
1300
1310
1320
1330
1350
1401
1402
1406
1407
1408
1410
1438
1439
1500
3't00
3200
3300
3400
3410
3/.20
3500
3600
2001
2002
2003
2004
2005
2006
2007
Cash and Equivalents
Cash
SpecialCash Deposits
Working Cash Advances
Temporary lnvestments
Telecommunications Accts. Receivable
Accts. Rec. Allow. -Telecommunications
Other Accounts Receivable
Accounts Receivable Allow. - Other
Notes Receivable
Notes Receivable Allowance
lnterest & Dividends Receivable
Materialand Supplies
Prepayments
Prepaid Rents
Prepaid Taxes
Prepaid Insurance
Prepaid Directory Expenses
Other Prepayments
Other CunentAssets
Noncurrent Assets
lnvestment in Affiliated Companies
lnvestment in Nonafriliated Companies
Nonregulated lnvestments
Unamortized Debt lssuance Expense
Sinking Funds
Other Noncunent Assets
Defened Maintenance & Retirements
Defened Charges
Other Jurisdiction Assets - Net
Property, Plant and Equipment
Telecommunications Plants in Service
Prop. Held for Future Telecom. Use
Telecom. Plant under Constr. - Short Term
Telecom. Plant under Constr. - Long Term
Telecom. Plant Adjustment
Nonoperating Plant
Goodwill
Depreciation and Amortization Accounts
Accumulated Depreciated
Accum. Depre. - Held for Future Use
Accumulated Depreciation - Nonoperating
Accumulated Amortization - Tangible
Accum. Amort. - Capitalized Leases
Accum. Amort. - Leasehold lmprovements
Accumulated Amortization - lntangible
Accumulated Amortization - Other
TOTAL ASSETS
439,455 (52,992)
tr
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-i,Tf,-..-7f$r
-87V7T -TT5Fr
-...-z53r
-TffzTr
---r57s-
37,380,202 36,600,132 (780,070)-----TTszEF
-Tas.zgr-----1g5,2W
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23,439,191 23,614,494 175,303
Rev 3/02 Page4
BALANCE SHEET
Liabilities & Stockholders' Equityr
Title of Account
4010
4020
4030
4040
4050
4060
4070
4080
4100
4'.|.1.0
4120
4130
4210
4220
4230
4240
4250
4260
4270
4310
4320
4330
43r',0
4350
4360
4370
4510
4520
4530
4il0
4s50
Gurrent Liabilities
Accounts Payable
Notes Payable
Advance Billings and Payments
Customer Deposits
Cunent Maturities - Long -Term Debt
Cunent Maturities - Capitalleases
lncome Taxes - Accrued
Other Taxes - Accrued
Net Cunent Defer. Oper. lncome Taxes
Net Cunent Defer. Nonoper. lncome Taxes
Other Accrued Liabilities
Other Cunent Liabilities
Long-Term Debt
Funded Debt
Premium on Long-Term Debt
Discount on Long-Term Debt
Reacquired Debt
Obligations Under Capital Leases
Advances from Affiliated Companies
Other Long-Term Debt
Other Liabilities & Deferred Credits
Other Long-Term Liabilities
Unamort. Oper. lnvest. Tax Credits - Net
Unamort. Nonoper. lnvest. Tax Credits - Net
Net Noncunent Defer. Oper. lncome Taxes
Net Noncur. Defer. Nonoper. lncome Taxes
Other Defened Credits
Other Juris. Liab. & Def. Credits - Net
Stockholders' Equity
CapitalStock
Additiona! Paid-ln Capital
Treasury Stock
CIher Capital
Retained Eamings
TOTAL LIAB. & OTHER GREDITS
Rev 3/02
130,812
-fu1^0-56-1,343,815 1,423,433
788,q70
11,403,377 10,509,676
10,421
3,017,il2
25,000
7,910
Balance
Beginning
of Year
353,285
(64,000)
-op3o-J4-6-
23,439,191
Balance
at End
of Year
(64,000)
10-3iis-'il
23,614,494
lncrease
or
(Decrease)
127,975
-
276
-
10,787
135,297
(338,097)
(893,201)
(10,42'.1)
-
4,091,211
175,303
160481
18
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!NVESTMENTS
Report below the investments in Accounts 1401,1402 and 1406. ldentiff each investment as to the
account in which included. Minor amounts in Account 1406 may be grouped by classes.
Description
Cash sunrender value of llfe
Insurance pollcles
Rural Telephons Flnance Gompany
Date Acquired
12nDOP
Book Cost of
lnvestments
Disposed of
This vear
Book Gost of
lnvestments
Held at
End ofYear
56.936
1993 86,143
NECA Servlces, lnc.1012000 3,000
SYRIi{GA Cash lnvestnent 9/2000 2,322,097
Totals 2.468.r66
RECEIVABLES
Itemize amounts show in Accounts 1180, 1190 and 1200. For notes receivable list each note separately and
include the maturity date and interest rate. Minor amounts in Account 1210 may be combined.
Amount at End ofYear
Notes
Receivable
Accounts
ReceivableName of Gompanv
SUBSCRIBERS 261.147
IDAHO USF 29,232
NECA 690,416
CARRIERS 148,038
MISC.NON REG 70,032
Totals 1,199,965
Rev 3/02 Page 10
NOTES PAYABLE
For Notes Payable, list each note separately and include the maturity date and interest rate.
Name of Creditor
Title Financial Spec. Svcs.
Date of Note
5t3012012
lnterestRate Due Date
5o/o 9l3Ol2O22
Face Amount
209,3il
63,3721t19t2012
ACCOUNTS PAYABLE
Report below allAccounts Payable amounting to more than $100.00
Name of Creditor
See attached list
272,726
Amount
$ 395,045
Totals $ 395,045
Rev 3/02 Page 1 1
Midvale Telephone
Accounts Payable >$100
December 31, 2013
YENDOR AMOUNT
\KT, LLP $ 8,670.00
\meriben Solutions/lEC Grouo 446.25
\merican United Solutions 12,120.49
\NPI. LLC 9,440.29
\rizona Department of Revenue 2,229.58
\rizona Public Services Co 1,240.00
Nista Utilities 523.07
3ankcard Center - Zions 33,244.40
3ennet Oil 556.94
3looston. Mordkofskv. Dickens. Duffv & Prenderqast 196.36
3urks Tractor Company 1,269.33
Sambridqe Litho 25'.1.22
Samathia Hostinq, lnc.476.85
Sascabel Gommunitv Center 300.00
3enturv Link 5,235.99
)ity of Weiser 217.84
Slear Creek Disoosal 127.99
Soeur DAlene Press 102.24
]omouter Technoloov. lnc.3.672.85
Svnthia A Melillo. PLLC 382.50
)ennis Faninston 100.00
lmie Cline 300.00
=SPN 240.60
=arme/s Suoolv Coooerative 2,091.05
=letche/s Tire and Auto Service 1.290.83
Sem State Communications 3,025.00
Seraldine P Malonev 132.00
3oslovich Financial Consultinq 3,695.00
3ravbar 3,787.20
daho Power 3.147.51
daho Power Comoanv 2,223.59
daho State Tax Commission 5,645.00
ntermountain Gas Comoanv 331.02
nx. LLC 5,070.89
seri TravelAoencv 624.00
lerry's Auto Parts 781.85
terry's Countrv Store 1il.94( L Blank 750.00
(en Weyers 1.028.50
(ennedv Fuel and Feed Suoolv 1.075.05
(enworth Sales Company 1,514.81
-&JElectric.LLC 624.78
-ane R. Williams 619.32
-es Schwab Tires 1.546.79
Vlaocom. LLC 2.949.05
ttlattision Distributinq. Co.199.16
tlidway Industries, LLC 799.41
/ Anderson 450.00
[/onte R. Lee & Comoanv 7.679.77
[/oss Adams, LLP 1.796.00
\rlountain Villaoe Resort 288.74
Mountainland Business Svstems 181.07
\tlTV Networks 365.63
rrlational Cable TV Cooperative 586.84
!ECA 1.112.56
tleustiar, Inc.1.415.58
ratterson and Sons Electric 5,670.00,leasant Valley Prooane 305.62)ower & Tel 1.930.82
)rincipal Financial Group 2.5',10.67
Probst Electric 219,804.O4
Quality Auto Reoair 538.42
RDO Eouioment Co.1.383.60
Ridgeline Holdinos, LLC 1.120.00
Salmon River Electric Co-oo 1.O51.27
Salt River Proiect 510.83
Stanlev Sewer Association 3.192.00
Sulpher Sprinqs Valley 1.204.49
Sunstate Eouioment Co 101.27
Syme Electric 489.37
I-hinroute Technolooies 104.20
Iolv Dioital Networks. lnc.3.258.63
Iom Williams Machine. !nc.695.34
Ioshiba Financial Service 293.20
Iransaction Network Services 1,088.60
Jniversal Service Administrative Comoanv 9.007.29
JNS Gas, lnc.144.94
y'erizon Wireless 2.140.43
A/eiser Auto Parts '171.98
rOTAL $ 395,044.74
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CAPITAL STOCK
Report below the particulars called for conceming common and prefened stock at end of year,
designating separate series of any general class. Show totals separately for common and
prefened.
For each class of prefened stock, show the dividend rate and whether dividends are cumulative or
noncumulative.
Show details in a footnote of capital stock sold during the year. lnclude number of shares,
consideration received, premium or discount, and expenses incuned.
Class & Series of Stock
COMMON
Number
of Shares Par Value
Authorized per Share
10,000
Outstanding per
Balance Sheet
Shares Amount
1,000 32,910
Rev 3/02 Page 13
INCOME & RETAINED EARNINGS STATEMENT
Total Gompany ldaho Only
TotalOperating lncome (from page 15)
TotalOperating Expenses (from page 18)
7100 Other Operating lncome and Expense
721O Openting lnvestment Tax Credits-Net
7220 Operating Federal lncome Taxes
7230 Operating State and Local lncome Taxes
7240 Operating Other Taxes
7250 Provision for Defened Operating lncome Taxes-Net
7200 Operating Taxes (Total)
7310 Dividend lncome
7320 lnterest lncome
7330 lncome from Sinking and Other Funds
7340 Allowance for Funds Used During Construction
7350 Gains/Losses from the Disposition of Certain Property
7360 Other Nonoperating lncome
7370 SpecialCharges7300 Nonoperating lncome and Expense
741 0 Nonoperating lnvestment Tax Credits-Net
7420 Nonoperating Federal lncome Taxes
7430 Nonoperating State and Local lncome Taxes
7440 Nonoperating Other Taxes
7450 Provision for Defened Nonoperating lncome Taxes-Net
7400 Nonoperating Taxes
7510 lnterest on Funded Debt
7520 lnterest Expense-Capita! Leases
7530 Amortization of Debt lssuance Expense
7540 CIher lnterest Deductions
7500 lnterest and Related ltems
7610 Extraordinary lncpme Credits
7620 Extraordinary lncome Charges
7630 Current lncome Tax Effec-t of Extraordinary ltems-Net
7640 Provision for Defened lncome Tax Effect of
Extraordinary ltems-Net
Extraordinary ltems
7910 lncome Effect of Jurisdictional Ratemaking
Differences-Net
7990 Nonregulated Net lncome
AMOUNT TRANSFERRED TO RETAINED EARNINGS
Rev 3/02
(280,1'lo)(53,975)
(280,110)(53,975)
684,268 684,268
-6E"26-t
3,009,279 3,017,456
10,290,081
(8,742,5211
3,009,279
(634,100)
(245,686)
4,091,211
Page 14
4,363,873
(4,090,827)
3,017,456
(58,593)
(185,207)
3,676,995
(634,100)(58,593)
OPERATING REVENUES
TotalCompany ldaho Only
5001
5002
5003
5004
5010
5040
5050
5060
5069
5081
5082
5083
5084
Local Network Services Revenues
Basic Area Revenue
Optional Extended Area Revenue
Cellular Mobile Revenue
Other Mobile Services Revenue
Public Telephone Revenue
Local Private Line Revenue
Customer Premises Revenue
Other Local Exchange Revenue
Other Local Exchange Settlements
Network Access Services Revenues
End User Revenue (SLC)
Switched Access Revenue (lnterctate)
SpecialAccess Revenue
State Access Revenue (lntrastate)
Long Distance Network Services Revenues
5100 Long Distance Message Revenue - All
Miscellaneous Revenues
5230 Directory Revenue
5240 Rent Revenue
5250 Corporate Operations Revenue
5261 Special Billing Anangements Revenue
5262 Customer Operations Revenue
5263 Plant Operations Revenue
52O4 Other lncidental Regulated Revenue
5269 Other Revenue Settlements
5270 Camer Billing & Collection Revenue
Uncollectible Revenues
5301 Uncollectible Revenue - Telecommunications
5302 Uncollectible Revenue - Other
TOTAL OPERATING REVENUES
Please identiff the following revenues:
NECA USF $ 3,372,891 To what account were they booked?
State USF $ 350,785 To what account were they booked?
10,290,081 4,363,873
5082
5084
262,040
7.780.',t27
620,229
637,280
249,376
7,688
7,519
(770\
172
344,958
112,274
3,099,373
302,647
M1,529
63,546
2,125
7,519
(269)
172
Rev 3/02 Page 15
OPERATING REVENUES
ltem Total Gompany ldaho Only
Plant Specific Operations Expense
6110 Network Support Expenses
61 12 Motor Vehicle Expense
6113 Aircraft Expense
6114 Special Purpose Vehicles Expense
6115 Garage Work Equipment Expense
6116 Other Work Equipment Expense
6120 General Support Expenses
6121 Land and Building Expenses
6122 Fumiture and Artworks Expense
6123 ffice Equipment Expense
6124 General Purpose Computers Expense
6210 Central Office Switching Expenses
6211 Analog Electronic Expense
6212 Digital Electronic Expense
6215 ElectreMechanical Expense
6220 Operators System Expense
6230 Central Office Transmission Expenses
6231 Radio Systems Expense
6232 Circuit Equipment Expense
631 0 lnformation Originationffermination Expense
6311 Station Apparatus Expense
6341 Large Private Branch Exchange Expense
6351 Public Telephone Terminal Equipment Expense
6362 Other Terminal Equipment Expense
6410 Cable and Wire Facilities Expenses
6411 Pole Expense
6421 Aerial Cable Expense
6422 Underground Cable Expense
6423 Buried Cable Expense
6424 Submarine Cable Expense
6425 Deep Sea Cable Expense
6426 lntrabuilding Network Cable Expense
61131 Aeria! Wre Expense
6441 Conduit Systems Expense
2,635,480
1,500,373
TOTAL PLANT SPECIFIC OPERATIONS EXPENSE 4,710,912
16,887
56,714
155,978
345,480
16,887
30,908
127,830
165,663
1,096,646
986,&0
2,121,571
Page 16
OPERATING RB/ENUES
Item Total Company ldaho Only
Plant Nonspecilic Operations Expense
651 0 Other Property/PlanUEquipment Expenses
6511 Propefi Held for Future Telecomm. Use Expenses
651 2 Provisioning Expense
6530 Network Operations Expense
6531 Power Expense
6532 Network Administration Expense
6533 Testing Expense
6534 Plant Operations Administration Expense
6535 Engineering Expense
6540 Access Expense
6560 Depreciation and Amortization Expenses
6561 Depreciation Expense-Telecom. Plant in Service
6562 Depreciation Expense-Property Held for Future Use
6563 Amortization Expense - Tangible
6564 Amortization Expense - lntangible
6565 Amortization Expense - Other
Totral Plant Nonspecific Operations Expenses
Customer Operations Expense
6610 Marketing
661 1 Product Management
6612 Sales
661 3 Product Advertising
6620 Services
6621 Call Completion Services
6622 Number Services
6623 Customer Services
Total Gustomer Operations Expense
Corporate Operations Expense
6710 Executive and Planning
6711 Executive
6712 Planning
6720 General and Administrative
6721 Accounting and Finance
6722 Ertema! Relations
6723 Human Resources
67 24 lnlormation Management
6725 Legal
6726 Procurement
6727 Research and Development
6728 Other Genera! and Administrative
6790 Provision for Uncoltectible Notes Receivable
Total Corporate Operations Expense
TOTAL OPERATING EXPENSES
Rev 3/02
155,194
570,695 265,061
19,630 9.672
383,933 216,999
1,299,263
E,742,521
Page 17
646,926
140,112
5,179
99,380
66,592
3,680
46,325
2,220,405
12,098
736,070
12,098
2,477,174
52,472
864,755
49.424
700
5,353
197,il7
256,172
324,0'15
4.009
100,439
1il,572
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6t
ANNUAL REPORT FORSMALL TELEPHONE COiIPANIES
YEAR ENDED DEGEMBER 3I, 2013
GUSTOMER RELATIONS RULES GOMPLIANCE
Rule IDAPA 31.21.01.603
Rule IDAPA 31.41.01.105
Please provide copies of:
Summary of Customer Relations Rules for Telephone Coroorations
ldaho Teleohone Solicitation Act Notification
Method of Notification:
Mailed separately to customers
lncluded in directory
Yes x No.
Yes x No
Date of notification 31112013
Altemate method of notification
Rule IDAPA 31.41.01.403.02
Record of Complaints:
Number received by Company
Category of complaints (if known):
Deposit Disputes
Gharges on Bill
Denial/Termination
Quality or Availability
of Service
Canier Selection/Assi g n ment
Miscellaneous
State of ldaho )
county or ll/as fi @^ ] "
WE, the undersigned JOHN STUART
GERTIFICATE
NICK RYNEARSON
ofthe MIDVALE TELEPHONE EXCHANGE, INC.utility,
on our oath do severally say that the foregoing retum has been prepared under our direction, from
the original books, papers, and records of said utility; that we have carefully examined same, and
declare the same to be a conect statement of the business affairs of said utility for the period
covered by the retum in respect to each and every matter and thing therein set forth, to the best of
our knowledge, information and belief.
(Chief
Subscribed and Swom to Before Me this Seday of I ,' ( , (Year) 2o t4
) ' "---r'. </'^
Notary Public '
My Commission expires (', , (Year) aO I /
Rev 3/02
gdUexcellinelson/anulrpts/telannualrpt
Page2'l
GLENNIS K. BONNER
Notary Rfilic
State of ldaho
ffiMTEco]Uri'ruNlcATroNs
AnnualNotices
General
MTE Communications (MTE) is a regulated local exchange carrier that provides
ldaho and Arizona. You may reach us at lhe tel€phone numbers listed above or at:
\\ \\ \\ lttl! t (rlli ltfl Itlir'{l l}tlL'((,lll tl( I
MTE "Do Not Call" Policv
MTE does not call customers for sales or marketing purposes and thus does not maintain an internal "Do Not Call"
listing. If we have new or additional services availablc, we will send you that information in the form of a bill
stuffer and/or post the information on our website. \\ \\ \,. rlrr(r'()nr rrct. lf you receive a call from someone claiming
to be from MTE and they are asking you to buy or subscribe to something, you should be immediately suspicious.
We may still contact you, howevcr, for non-solicitation purposes. This would include things like surveys, billing
and other service-related mattem. For ovcr a century, customers have counted on MTE to r€spect and protect the
privacy of information we obtain in the normal course of providing service. Whilc we are working hard to serve you
in ncw and exciting ways, our commitrnent to pro[ecting your privacy remains as strong as ever.
Limitetioos of Service
MTE provides dial-tone services to the customer premises, usually marked by a network interface device.
Customers are responsible for all inside wiring and any tclecommunication devices they choose to connect to our
network. MTE is not responsible for any damage to same while connected to the network. lf cusiomer-owned wire
or equipmenr is suspected ofjeopardizing the integrity of the ovcrall network, MTE will act to protect the network.
All service orders and trouble reports will be responded to promptly, in the order thcy are received, and in accord
with all sute applicable rules and regulations. MTE cannot be responsible for any loss of business due to a service
ouage and cannot guamntec service at any specific time. Please see our tarilT on file with your state utility
commission for full disclosures and limitations.
2205 Keithley Creek Road
P.O. Box 7
Midvale,lD 83645
208.355.2211
Fax [phone]
telecommunication services in
\\ \\ \i Itlt \lill! l(l tl.
Stete Discount Proqrrms
Each state, in which MTE offers service, has a telephone assistance program that is often paired with the Federal
Lifeline program. Please contact your customer service representative at MTE, or visit your stale's website to see if
you qualift.
Arizona Corporation Commission
1200 W Washington
Phoenix AZE5007
\\ \\ \\ (\.\lltl(.r,/ tl\
ldaho Public Utility Commission
472 W Washington 83702
PO Box E3720
Boise ID 83720-0074
lrttl' \\ \\ \\ lltl! \lirli i,i tt' .',11..1111tL.r rliiri\.1)tii
Website not available. Contact MTE for more information.
Idaho
Arizona
Privecv Notice
With the exception of directory information, MTE does not sell or release any personal information about our
customers to anyone. We hold all customer information in strictest confidence.
Credit PolicY
Although rules vary by state, in mosl cascs, new customers can establish credit simply by providing a copy of their
last phon€ bill showing it was current. ln lieu of that, customen may esablish credit by paying a $50 deposit, which
is then credited back to your account six months later. provided your account is in good standing.
(Continued on back)
www.mtecom.net
Employee Owned, Community Focused, Customer Centered
Delhouent Pavmcnt Policv
@bythe206ofthemonththeywereissued.Wedoourbesttonoti$customers(bothby
mail and by phone) when their scrvice is in jeopardy; rcgardless, it is the custorn€tr's responsibility to ensure
paynent in full and on time. Please feel free to contact your customer service repr€sentative for help with managing
your account.
Natiooel Do Not Crll List
Registration of your telephone numhr on the National Do Not Call Regisry is freeof-charge. Telephone numhrs
placed on the rcgtstry will rcmain on it permanently due to the tb'Not-Call lmprovement Act of 2fi)7, which
became law in Februry 2008. You may r€move your number fiom the list at any time. The Do Not Call Registry
does not pnevcnt all unwanted calls, such as the following:
o Calls from oryanizations with which you have establishcd a business relationship:o Calls for which you have given prior written permission:r Calls which are nol commercial or do not include unsoliciled advertisemenls: oro Calls by polilical organizations. charities or telephone surveyors
Subscribcrs may registcr their residential telephonc number, including wireless numbers, on the national Do Not
Call rcgistry by calling (88E) 382-1222 (TTY call [phone]) or on the website: n,nrr.tlorrr,r.rulll.::r,r
Subscribers must call from the number they wish to register. Telemarteters and sellers are required to search the
registry at lsast once every month and drop from their call-list the phone numbers of subscribers who have
registercd.
How to File a Complaint: A complaint can be ftled by completing the form provided on the website
(\\ \\ \\ {l()n,)rcirll :'.ov) or by calling [phone] (TTY call [phone]). Your complaint should include:r Name, addrcss, and phone numbcr where you can be rcached during the business day;r Phone number involved with the complaint; ando As much specific information as possible, including thc telemarketer or company contacting you, the dateon which you placed your number on the Do-Not-Call regisry or made a company-specific do-not-call
r€quest, and the dates of any subsequent telemarketing calls from that telemarteter or company.
Please do not hesitate to call if therc is anything we can do or with questions you need answered.
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