Midessa Communications Mgmnt Systems.pdf

Midessa Communications Management Systems, Inc.Idaho P.ue. No.
Original Sheet 1
Operator Services Tariff
TITLE SHEET
MIDESSA COMMUNICATIONS MANAGEMENT SYSTEMS, 1Ne.
TARlFFNO.
This tariff contains the descriptions, regulations and rates applicable to the provision of operator
service from pay telephones in institutions of confinement and hospitality locations by Midessa
Communications Management Systems, Inc. ("Midessa ) with principal offices at 3402 West County
Road 184, Midland, Texas 79706. This tariff is on file with the Idaho Public Utilities Commission
Commission ), and the copies may be inspected during normal business hours at the Company
principal place of business.
Issued Date:July 11, 200 I
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
JUL 21 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.ue. No.
Original Sheet 2
Operator Services Tariff
CHECK SHEET
All sheets of this tariff are effective as of the date shown at the bottom of the respective sheets.
Original and revised sheets as named below comprise all changes from the original tariff and are
currently in effect as of the date shown on the bottom of this sheet.
Sheet Revision Sheet Revision
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Issued Date:July 11 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
Bois!!. Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 3
Operator Services Tariff
TABLE OF CONTENTS
TitleSheet................................................................
Check Sheet ..............................................................
Table of Contents ..........................................................
Symbols..................................................................
Tariff Format............................................. .................
Section 1: DefinitionsandAbbreviations.........................................
Section 2: Rules and Regulations ..............................................
Section 3: Description of Service ..............................................
Section 4: Rates and Charges .................................................
July 11 2001 daho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
Issued Date:
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706 Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 4
Operator Services Tariff
SYMBOLS
The following are the only symbols used for the purposes indicated below:
D -Deleted Material
Change Resulting In A Rate Increase
Moved From Another Tariff Location
N -New Material
Change Resulting In A Rate Reduction
T -Change In Text Only
Issued Date:July 11 2001 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 5
Operator Services Tariff
TARIFF FORMAT
Sheet Numbering - Sheet numbers appear in the upper-right comer of the sheet. Sheets are
numbered sequentially. However, new sheets are occasionally added to the tariff. When a new
sheet is added between existing sheets with whole numbers, a decimal is added. For example
a new sheet added between Sheet 14 and Sheet 15 would be Sheet 14.
Sheet Revision Numbers - Revision numbers also appear in the upper-right comer of the
sheet. These numbers are used to determine the most current sheet version on file with the
Commission. For example, 4th Revised Sheet 14 cancels 3rd Revised Sheet 14.
Paragraph Numbering Sequence - There are various levels of paragraph coding. Each level
of coding is subservient to its next higher level of coding.
1.1.
2. 1. LA.
2. 1. LA. 1.
2. 1. LA. 1. (a)
Check Sheets - When a tariff filing is made with the Commission, an updated Check Sheet
will accompany the filing. The Check Sheet lists the sheets contained in the tariff, with a cross
reference to the current revision number. When new sheets are added, the Check Sheet is
changed to reflect the revision. All revisions made in a given filing are designated by an
asterisk (*). There will be no other symbols used on this sheet if these are the only changes
made to it (i., the format, etc., remains the same, just revised revision levels on some
sheets). The tariff user should refer to the latest Check Sheet to find out if a particular sheet
is the most current sheet on file with the Commission.
Issued Date:July 11 , 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
Boise. Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 6
Operator Services Tariff
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
1.1 Definitions:
Carrier/Company - Midessa Communications Management Systems, Inc. ("Midessa ), unless
otherwise specified or clearly indicated by the context.
Collect Call - A billing arrangement whereby the charge for a call is charged to the called
party, provided the called party accepts the charge.
Commission - the Idaho Public Utilities Commission.
Completed Calls - Calls answered on the distance end, and, where required, a positive
acceptance is received.
Holidays - Carrier s recognized holidays are New Year s Day, Memorial Day, July 4th, Labor
Day, Thanksgiving Day and Christmas Day.
Inmates - One whose liberties are legally restricted by judgment or order of a court, or who
are confined under arrest, involuntary commitment, or other legal process, and who are
physically restrained from leaving the premises.
Institutions of Confinement - Those portions of prisons, jails, mental hospitals, etc., that
house or enclose inmates. Halfway houses, house arrest, etc., where inmates have freedom
during some or all of the day to leave or to make telephone calls from telephones other that
those provided by the institution, are not institutions of confinement under this rule.
Inmate Service Provider (PSP)- Any person or entity, including the owner of the payphone
that in the ordinary course of its operations, makes payphone service available to inmates
served within the confines of a penal, correctional or mental institution, for intrastate
telephone calls.
Issued Date:July 11 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
11iIflf0J rr~ft1!i!; UI~iHWi!s; (fumm,i&$jO/1t
AOO~~rEH~F~R~rtt ~
J U L 2 1 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 7
Operator Services Tariff
1.1 Definitions : (continued)
Local Exchange Company/Carrier (LEC)- Telecommunications service provider offering
and/or provisioning local telecommunications services.
Normal Business Hours - The Company s normal business hours are 8:00 a.m. to 5:00 p.
Monday through Friday, excluding holidays.
Operator and Directory Assistance Services - Operator and directory assistance services
(operator services) are any telecommunications services that include, as a component, any
automatic or live assistance to a telephone caller to arrange for billing or completion, or both
of a pay telephone call from an institution of confinement. The include, but are not limited
, intercept, call completion and assistance, and directory assistance services, whether local
MTS or both.
Operator Service Provider (OSP)- Any entity offering and/or providing operator services
including service to pay telephones in institutions of confinement.
OSP Customer - The institution of confinement that collects and routes calls by inmates of
the institution of confinement to an OSP.
0+" Call - a call made by the end user dialing the digit "0" followed by the terminating
telephone number. On some automated call equipment, a digit or digits may be dialed
between the "0" and the terminating telephone number.
" Call - a call made by the end user dialing the digit "0" and no other digits.
Pay Telephone - A telephone instrument that requires the use of anyone or more of coin
collect, third-party billing, or credit/calling cards in order to complete local or toll calls
including those located in an inmate of an institution of confinement.
Telephone Caller/Telephone User - An inmate of an institution of confinement who originates
or attempts to originate a call from a pay telephone in the institution.
Telephone Customer - The person paying rates and charges for a pay telephone call originated
by an inmate of an institution of confinement.
Issued Date:July 11, 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
JUL 21 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 8
Operator Services Tariff
1.2 Abbreviations:
ISP - Inmate Service Provider
LATA - Local Access Transport Area
LEC - Local Exchange Carrier
MTS - Message Toll Service
OSP - Operator Service Provider
Issued Date:July 11, 2001
leaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 2 1 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Boise, Idaho
2.2
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 9
Operator Services Tariff
SECTION 2 - RULES AND REGULATIONS
Service Offering
The Company will provide operator services to institutions of confinement throughout the
State ofIdaho.
The Company s services are available twenty-four (24) hours per day, seven (7) days per
week.
Limitations on Service
2.2.Carrier reserves the right to provide services only to and from locations where the
necessary facilities and/or equipment are available.
2.2.Carrierreserves the right to discontinue furnishing service, upon written notice, when
necessitated by conditions beyond its control or when service is being used in
violation of the provisions of this tariff or in violation of the law.
Title to any equipment provided by Carrier under these regulations remains with
Carrier. Carrier s prior written permission is required before any assignment or
transfer. All regulations and conditions contained in this tariff shall apply to any such
assignee or transferee.
Use of Service
Service shall not be used for any unlawful purposes, or for any purpose which is not allowed
under the terms ofthis tariff or the laws of the State ofIdaho.
Issued Date:
By:
July 11 2001
Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 2 1 2001
Boise. Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 10
Operator Services Tariff
2.4 Limitation of Liability
2.4.Carrier shall not be liable to any person, firm or entity for damages, either direct
indirect, consequential, special, incidental, actual, punitive, or for any other damages
or for any lost profits, arising 'out of mistakes, accidents, errors, omissions
interruptions, delays or defects in transmissions, and not caused by the negligence of
the carrier, commencing upon activation of service and in no event exceeding an
amount equivalent to the proportionate charge for the period of service during which
mistakes, accidents, errors, omissions, interruptions, delays or defects in transmission
occur. Carrier makes no warranty, whether express, implied or statutory, as to the
description, quality, merchantability, completeness or fitness for any purpose of the
service or local access, or as to any other matter, all of which warranties are hereby
excluded and disclaimed.
2.4.2 Carrier shall not be liable to any person, firm or entity for damages, either direct
indirect, consequential, special, incidental, actual, punitive, or for any other damages
or for any lost profits, arising out of the use or misuse, whether lawful or unlawful
moral or immoral, of the services provided hereunder.
2.4.Carrier shall not be liable for any and all loss, claims, demands, suits, or other actions
or any liability whatsoever, whether suffered, made, instituted, or asserted by the
customer or by any party or persons, for a personal injury to, or death of, any person
or persons, and for any loss, damage, defacement, or destruction of the premises of
the customer or any other property, regardless of ownership, caused or claimed to
have been caused directly or indirectly by the installation, operation, failure to
operate, maintenance, condition, location, or use that is not the direct result of the
carrier s negligence. No agents or employees of other carriers shall be deemed to be
agents or employees of Carrier.
2.4.4 Exculpatory Clause: The language set forth in this tariff does not constitute a
determination by the Commission that a limitation of liability imposed by the
Company should be upheld in a court of law. Acceptance for filing by the
Commission recognizes that it is a court's responsibility to adjudicate negligence and
consequential damage claims. It is also the court's responsibility to determine the
validity of the exculpatory clause.
Issued Date:July 11 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 11
Operator Services Tariff
Service Provisions
The Company will provide operator service to institutions of confinement or
correctional facilities.
5.2 Any 0+ collect local calls will be transported over the facilities of the underlying local
exchange carrieres) (LECs).
IntraLATA and interLATA 0+ collect calls will be transported over the facilities of
the Company s underlying interexchange carrieres) (IXCs).
Call detail information, such as the date and time of the call, duration of the call, and
called and calling telephone numbers, may be furnished, upon request of the
administrator, to the facility where prison authorities stipulate that such information
is appropriate in preventing or identifying abuse or unlawful use of service and where
the provision of such information is not in violation of any federal, state or local laws
regulations or orders. Call detail information will be available to the facility
administrator on a real-time basis.
7 A positive response from the called party will be required for completion of all 0+
collect calls. A positive response shall be in the form of a pulse/tone generated
response or a verbal acceptance. The call will be terminated 15 seconds from the last
message given if no positive acceptance is received.
Issued Date:July 11 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 12
Operator Services Tariff
Service Restrictions
Inmate Calling Service is restricted to the use of"O+" collect calls. Only 0+ collect
calls for local, intraLATA and interLATA calls will be allowed. All other calls
including, but not limited to, local direct, credit card, third number, 1 + sent-paid, toll
free numbers (i.e. 800or 950 numbers), pay-per-call numbers, (i.e. 900, 976), 911
directory assistance, incoming calls, and 1O1XXXX dialing sequences shall be
blocked.
The Company will make arrangements to block access to certain telephone numbers
at the request of the facility administrator.
Inmate calls will be placed only to telephone numbers pre-approved by the facility
administrator.
6.4 At the request ofthe facility administrator, limitations may be placed on the time of
day and the duration of calls, and the number of calls placed per individual.
Permission restrictions may also apply.
The Company shall block local or long distance numbers as directed by the institution
of confinement that is the OSP customer.
Use and Restoration of Service
The use and restoration of service in emergencies shall be in accordance with the Part 64
Subpart D of the Federal Communications Commission Rules and Regulations which specify
the priority system for such activities.
Issued Date:July 11, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 2 1 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 13
Operator Services Tariff
Responsibility oflnstitutions of Confinement (OSP Customer)
All facilities are responsible for providing telephone equipment compliant with all
FCC regulations regarding such equipment.
All facilities are responsible for monitoring the use of service by inmates and to
promptly report any abuse detected.
Maintaining information posted on or in proximity to the telephone instrument as
provided by the OSP, and for notifying the OSP when this information is made
illegible or removed.
Equipment Maintenance. Testing. and Adjustment
Upon reasonable notice, equipment shall be made available for such tests and adjustments as
may be necessary to maintain them in satisfactory condition. No interruption allowance will
be granted for the time during which such tests and adjustments are made.
Payment for Services
Charges for accepted collect calls will be billed to the called party by the Company or
its billing agent, and will be due and payable in accordance with the billing terms
established herein.
Payment is due upon receipt. Payment will be considered timely if paid within 20 days
after the bill is rendered. The bill shall be considered rendered when deposited in the
US. mail with postage prepaid.
In the event of a dispute concerning a bill, the customer or called party must pay a
sum equal to the amount of the undisputed portion of the bill and proceed with
complaint procedures set forth in this tariff.
Issued Date:
By:
July 11 2001
Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 14
Operator Services Tariff
Payment for Services (continued)
The called party is responsible for payment of all charges for accepted collect calls
received from the correctional facility where service is provided by the Company.
Charges are based on actual usage and will be billed monthly in arrears.
6 Federal, state and local taxes are listed as separate line items, and are not included in
the rates set forth herein.
7 A late payment penalty will be incurred in the amount of one and one-half percent
(1.5%) per month of any past-due amount.
8 A $15.00 returned check charge will be imposed for any check returned from the bank
due to insufficient funds, closed account or for any other reason which prevents
collection of the amount due.
Disclosure of Operator Service Provider
The Company will use call branding to identify itself prior to the collect call being accepted.
The company will also notify the person accepting an inmate call that the call is being made
from an institution of confinement.
Uncompleted Calls
11.1 The Company will not knowingly bill for unaccepted or uncompleted collect calls
originating from pay telephones in institutions of confinement.
11.2 The Company will use answer supervision to determine whether a call has been
accepted.
11.3 The Company will provide full credit for any call of one minute or less upon being
informed by a customer that the call was not completed.
11.4 An uncompleted call includes, but shall not be limited to:
calls terminating to an intercept recording, line intercept operator or a busy
tone; or
calls that do not answer.
Issued Date:
By:
July 11 2001
Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 2 1 2001
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.UC. No.
Original Sheet 15
Operator Services Tariff
Customer Complaint Procedure
The Company will attempt to resolve any billing disputes brought to its attention. Customer
service representatives can be reach by dialing the telephone number set forth on service
invoices. The Company will review the dispute and advise the customer of its findings.
Any unresolved disputes may be directed to the attention of the Idaho Public Utilities
Commission.
In the event of a dispute concerning an invoice, the invoice recipient must pay a sum equal
to the amount of the undisputed portion of the bill and notify the Company of the disputed
amount.
Emergency Access
If requested by the institution of confinement, pay telephones located in an institution of
confinement will be made available for use of inmates to provide no-cost reporting of
emergencIes.
Information Displayed at Telephone Location
The Company will post the following information on or in proximity to the telephone
instruments located within institutions of confinement:
The name, address and toll free number of the OSP and the name, mailing address and
toll free number of the owner of the pay telephone if the owner is not the OSP.
(These toll free telephone numbers may be blocked to telephone callers in the
institution of confinement.
The address and telephone number of the Idaho Public Utilities Commission and a
statement of its consumer complaint authority over improper charges, inadequate
services, etc.
The total charge for completing a local call; and
The time limit per call, if applicable.
Issued Date:
By:
July 11, 2001
Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 2 1 2001
Boise. Idaho
Midessa Communications Management Systems, Inc.Idaho P.Ue. No.
Original Sheet 16
Operator Services Tariff
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
Timing of Calls
1.1 Call timing begins when the called party provides a positive response of acceptance
of the collect call and a connection is established between the calling party and the
called party. This response may be in the form of a pulse/tone touch response or
verbal acceptance. Chargeable time ends when either party disconnects.
There are no charges incurred if a call is not completed.
Equipment
The Company s service may be used with OSP customer-provided telephone equipment. Such
equipment will be furnished and maintained at the expense of the institution of confinement
except as otherwise agreed in advance and in writing. The institution of confinement is
responsible for all costs at their premises, including personnel, wiring, electrical power, and
the like incurred in the use of the services. All equipment shall must comply with the
generally accepted minimum protective criteria of the telecommunications industry.
Usage charges for all mileage sensitive products are based on the airline distance between rate
centers associated with the originating and terminating points ofthe call.
Inmate Calling Services
A positive response must be received from the called party indicating a willingness to
pay for the call received prior to completion of the call. This response will be in the
form of a pulse/tone generated response or a verbal acceptance. The Company will
terminate the call within 15 seconds from the last message given if no positive
acceptance is received.
Inmate calling service shall be arranged to allow only collect calls for local
intraLATA, and interLATA calls.
Issued Date:July 11 2001
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
By:Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Boise, Idaho
Midessa Communications Management Systems, Inc.Idaho P.ue. No.
Original Sheet 17
Operator Services Tariff
SECTION 4 - RATES AND CHARGES
Usage Charges. Billing Increments and Rounding
1.1 U sage charges are determined by the time of day rate periods and minutes of use
within each rate period. The rate period is determined by the time and day of call
origination.
Unless otherwise specified, usage is billed in whole minute increments.
4. 1.All partial usage will be rounded up to the next highest billing increment. Partial cents
will be rounded to the next highest whole cent.
Operator Services to Institutions of Confinement
Per Minute Rate:
(Day, Evening and NightlWeekend)
Additional Per Call Charges:
0- Card
0- Collect
0- 3rd Party
0- Person-to-Person
0+ Card
0+ Collect
0+ 3rd Party
0+ Person-to-Person
0++ Card
Initial Each Additional
$0.$0.
$2.
$2.
$2.
$3.
$2.
$1.
$1.94
$3.
$1.75
Issued Date:July 11 2001
Harry R. Crawford, President
Midessa Communications Management Systems, Inc.
3402 West County Road 184
Midland, Texas 79706
Idaho PubHc Ut11ities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 21 2001
By:
Boise, Idaho