CANCELLED_IntelePeer Inc IXC_Replace by CLEC.pdf

IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
Tariff Schedule Applicable to
Resold and Facilities-Based
Competitive Local Exchange and Interexchange Services
Furnished by
IntelePeer, Inc.
Between Points Within the State of Idaho
This tariff contains the descriptions , regulations , and rates applicable to the furnishing
of service for telecommunications services provided by IntelePeer, Inc. with principal
offices at 2855 Campus Drive, Suite 200 , San Mateo , CA 94403. This tariff applies for
services furnished within the State of Idaho. This tariff is on file with the Idaho Public
Utilities Commission , and copies may be inspected , during normal business hours, at
the Company s principal place of business.
Issued: December 2009 Effective:2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 Campus Drive , Suite 200 Office of the Secretary
San Mateo CA 94403 CCEPTED FOR FILING
:;:
DEC 2 7 2009
j' ", :"
';;,0
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
CHECK SHEET
The sheets of this tariff inclusive herein are effective as of the date shown at the bottom
of the respective sheet(s). Original and revised sheets as named below comprise all
changes from the original tariff and are currently in effect as of the date on the bottom
of this sheet.
Paqe Number of Revision Paqe Number of Revision
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Issued: December 2009 Effective:2009
Issued By:
A/7323938\.
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission2855 Campus Drive, Suite 200 Office of the Secretary
San Mateo, CA 94403 ACCEPTED FOR FILING
0 E C 2 7 2009
Boise, Idaho
, .
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
CHECK SHEET (Cont'd)
Paqe Number of Revision
Original
Original
Original
Original
Original
20092009Effective:Issued: December
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho P~blic Utilities Commission
2855 C D' S t 200 OffIce of the Secretaryampus rive UI e ACCEPTED FOR FILING
San Mateo, CA 94403
~~.:.
DEC 2 7 2009
A/73239381.l
Boise. Idaho
: '
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
T able of Contents
Title Sheet......................................................................................................................
Check Sheet...................................................................................................................
Table Of Contents ..........................................................................................................
Explanation of Symbols Sheet .......................................................................................
Tariff Format ..................................................................................................................
Contact Information...................................................... .............................
......... ............
Section 1. - Technical Terms and Abbreviations ........................................................... 9
Section 2. - Rules and Regulations ............................................................................. 12
Undertaking of the Company............... ..........
...... ...............
............................ 12
2 Limitations.......................................................................................................
Obligations of the Customer ........................................................................... 142.4 Liability of the Company ................................................................................. 18
Application for Service .................................................................................... 24
Payment for Service """"""""""""""""""""""""""""""""""""""""""'" 26
Customer Deposits .........................................................................................
Customer Complaints and Billing Disputes..................................................... 29
Allowances for Interruptions in Service........................................................... 30
10 Taxes and Fees ..............................................................................................
11 Returned Check Charge ................................................................................. 33
12 Restoration of Service ....................................................................................
13 Special Customer Arrangements.............. .......... ............................................
14 Disconnection and Termination of Service ..................................................... 35
15 Unlawful Use of Service.................................................................................. 39
16 Interference With or Impairment of Service ....................................................40
18 Incomplete Calls...... ........................................................... ........... .................
19 Overcharge/Undercharge................... .....................
................................. ......
20 Notices ...........................................................................................................
21 Emergency Calling..........................................................................................
Issued: December _2009 Effective:' 2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc.
2855 Campus Drive , Suite 200
San Mateo, CA 94403
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
0 E C 2 7 2009
A/73239381.l
: -- - ___
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
Table of Contents (Cont'd)
Section 3. - Description of Service.............................................................................. 44
Local Exchange Services................................................................................
Long Distance Services ..................................................................................
Directory Assistance .......................................................................................3.4 Custom Calling Services.................................................................................
Promotional Offerings .....................................................................................
Individual Case Basis ("ICB") Offerings ..........................................................47
Section 4. - Rates........................................................................................................
Calculation of Rates. ........................................................ ..... ..........................
Local Exchange Service................................................................................. 49
Long Distance Service....................................................................................4.4 Directory Assistance Service.......................................................................... 52
Custom Calling Services................................................................................. 52
Section 5. -lntraLATA Toll Presubscription .................................................................
1 General...........................................................................................................
Presubscription Charge Application................................................................ 54
End User/Pay Telephone Service Provider Charge Discrepancy
Anti-Slamming Measure
) """""""""""""""""""""""""""........................
Rates and Charges.........................................................................................
Section 6. - Miscellaneous Services and Charges ....................................................... 59
Issued: December _2009 Effective:' 2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managemel1t publ r~' . luano ,flies ommlSSlonI ntelePeer, I nc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
~. ,
A/73239381.l DEC 2 7 2009
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
(C)
(0)
(I)
(M)
(N)
(R)
(8)
(T)
Explanation of Symbols
- To signify changed listing, rule or conditions which may affect rates or charges
- To signify discontinued material, including a listing, rates rule 0 condition
- To signify an increase in a rate
- To signify text or rates relocated without change
- To signify a new material including listing, rate rule or condition
- To signify a reduction in a rate
- To signify reissued regulations
- To signify a change in wording of text but no change in rate , rule or condition
Issued: December _2009 Effective:2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managemen~, ,..
, .
IntelePeer, Inc. Tdaho ~ubllc Ut~lltles Commission
Office of tr:e Secret~ry55 amp us Drive Ulte 200 ACCEPTED FOR FILING
San Mateo , CA 94403
DEC 2 7 2009
Boise, Idaho
L ~
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
TARIFF FORMAT
Page Numbering - Page numbers appear in the upper right corner of thepage. Pages are numbered sequentially. However, new pages are
occasionally added to the tariff. When a new page is added between pages
already in effect, a decimal is added. For example, a new page added
between Page 14 and 15 would be 14.
Page Revision Numbers - Revision numbers also appear in the upper right
corner of each page. These numbers are used to determine the most
current page version on file with the Commission. For example , the 4
revised Page 14 cancels the 3rd revised Page 14.
Paragraph Numbering Sequence - There are various levels of paragraph
coding. Each level of coding is subservient to its next higher level:
Check Sheets - When a tariff filing is made with the Commission , an
updated Check Sheet accompanies the tariff filing. The Check Sheet lists
the pages contained in the tariff, with a cross-reference to the current
revision number. When new pages are added , the Check Sheet is changed
to reflect the revision. An asterisk designates all revisions made in a given
filing (*). There will be no other symbols used on this page if these are the
only changes made to it (i.e., the format, etc. remain the same , just revised
revision levels on some pages.) The tariff user should refer to the latest
Check Sheet to find out if a particular page is the most current on file with
the Commission.
Issued: December _2009 2009Effective:
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho ~~blic ,Utilities Commission
285 200 Office or the Secretaryampus rive Ulte ACCEPTED FOR FlUNG
San Mateo , CA 94403
A/7323938 1.1 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
CONTACT INFORMATION
IntelePeer, Inc.
2855 Campus Drive , Suite 200
San Mateo, CA 94403
Phone: [phone]
Fax: [phone]
Customer Contacts -
For establishment of service, complaints, and inquiries regarding service and
billing, or reporting or inquiring about network outages or service problems.
Customer Service: 1-866-780-8639
Commission Contacts -
For complaints and customer inquiries:
For matters concerning tariffs and regulatory affairs:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc.
2855 Campus Drive , Suite 200
San Mateo , CA 94403
Phone: [phone]
Fax: [phone]
jbarg houth i(fg i nte lepeer. com
' 2009Issued: December -' 2009 Effective:
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho P~b'ic Utilities Commission
2855 Campus Drive Suite 200 ACC
Office of the Secretary
San Mateo CA '94403 EPTED FOR FILING
A/73239381.1 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
Section 1.TECHNICAL TERMS AND ABBREVIA TlaNS
Access Lines" refer to telephone facilities which permits access to and from the
Customer s premises and the telephone exchange or serving central office.
Applicant" refers to an individual, partnership, corporation, association , or
government agency who applies to the Company for any new or additional
telephone service.
Application" refers to a request made in writing for telephone service.
Business Hours" refers to the time after 8:00 AM. and before 5:00 P., Monday
through Friday excluding holidays.
Central Office" refers to Company facilities where subscriber lines are connected
to each other through switching equipment for placing local and long
distance telephone calls.
Company" refers to IntelePeer, Inc.
Commission " refers to the Idaho Public Utilities Commission.
Completed call" is a call which the Company s network has determined has been
answered by a person, answering machine , fax machine, computer modem
device, or other answering device.
Customer" refers to the firm , company, corporation, or other entity that contracts
for service under this tariff and that is responsible for the payment of
charges as well as compliance with the Company s regulations pursuant to
this tariff.
Delinquent or Delinquency" refers to an account for which payment has not been
paid in full on or before the last day for timely payment.
Issued: December -' 2009 Effective:2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 200 Office of the Secretaryampus riVe UI e ACCEPTED FOR FILING
San Mateo , CA 94403
DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.1 0
Section 1. TECHNICAL TERMS AND ABBREVIA TION~Cont'
Local Access Transport Area ("LATA")" refers to a geographical area established
by the U.S. District Court for the District of Columbia in Civil Action No.
820192.
Nonrecurring Charges" refer to a one-time charge associated with given service or
item of equipment which applies on a per-service and/or per item basis each
time the service or item of equipment is provided.
Recurring Charges" refer to charges to a Customer for services , facilities and
equipment, which recur monthly for the agreed upon duration of the service.
Service" refers to any telecommunications service(s) provided by the Company
under this tariff.
Service Order" refers to the written order for Services executed by the Customer
and the Company in the format devised by the Company. The signing of a
Service Order by the Customer and acceptance by the Company initiates
the obligations of the respective parties as set forth therein and pursuant to
this price list; except that the duration of the service is calculated from the
Service Commencement Date.
Shared" refers to a facility or equipment system or subsystem that can be used
simultaneously by several Customers.
Station" refers to a telephone instrument consisting of a connected transmitter
receiver, and associated apparatus to permit sending or receiving telephone
messages.
Tariffs" refer to the tariffs, price lists, and generally applicable terms and conditions
on file with a state or federal regulatory authority or publicly available on the
Company s website in accordance with the regulations of a state or federal
regulatory authority.
Issued: December 2009 Effective:2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managem~mo Public U . . .
IntelePeer Inc.
hI/ties Commission
Tlee of the Seeretar2855 Campus Drive , Suite 200 ACCEPTED FOR F,t'NG
San Mateo , CA 94403
EC 2 7 2009
Boise, Idaho
'. '
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No.
Section 1. TECHNICAL TERMS AND ABBREVIA TION~Cont'
Telephone Numbers" refer to The North American Numbering Plan (NPA-NXX-
XXXX) numbers assigned to customers and used in conjunction with the
Services provided pursuant to this tariff.
Issued: December _2009 Effective:2009
Issued By:
A/7323938 1 ,
Julie Barghouthi
Sr. Vice President Product Development & Access Manag~ment
'" , , ,
IDaho PUD iC tillties CommiSSionnte e eer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
0 E C 2 2009
Boise, Idaho
!.. ..
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 12
SECTION 2. RULES AND REGULATIONS
Undertaking of the Company
1.4
IntelePeer has been authorized by the Commission to provide
competitive local exchange and interexchange services on a
facilities-based and resold basis , that originate and terminate
in the State of Idaho. This tariff sets forth the service offerings
rates, terms and conditions applicable to the furnishing of
services to business customers within the Qwest Corporation
service areas. The rates and rules contained herein are
subject to change pursuant to the rules and regulations of the
Commission.
The Company installs (or may utilize vendors service to
install), operates and maintains the communications services
provided herein in accordance with the terms and conditions
set forth under this tariff. It may act as the customer s agent
for ordering access connection facilities provided by other
carriers or entities when authorized by the customer, to allow
connection of a customer location to the Company
network. The customer shall be responsible for all charges
due for such service arrangement.
The Company s services are provided on a monthly basis
unless ordered on a longer term basis, and are available
twenty-four hours per day, seven days per week.
The Company services are available to business/non-
residential customers.
Effective:2009Issued: December _2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managern~J1t T 'IC tl.lt!es Commissionnee eer, nc. Office of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
DEC 2 '( 2009A/73239381.l
Boise, Idaho
J:. - ,
IntelePeer , Inc.
Idaho P.C. Tariff No.
Original Sheet No. 13
SECTION 2. RULES AND REGULATIONS
Limitations
Service is offered subject to the provisions of this tariff.
The Company reserves the right to discontinue furnishing
service, or limit the use of service necessitated by conditions
beyond its control: or when the customer is using service in
violation of the law or the provisions of this tariff.
All regulations and conditions contained in this tariff shall
apply to all such permitted assignees or transferees, as well
as all conditions for service.
Issued: December _2009 Effective:2009
Issued By:Julie Barghouthi Idaho Public Utilities Com
' .
Sr. Vice President Product Development & Access Manageme~bc~ffice of the Secreta
~'Sslon
IntelePeer, Inc. PTED FOR FlUNG
2855 Campus Drive, Suite 200 0 EC 2 7 2009San Mateo, CA 94403
A/73239381.1 Boise. Idaho
--~-- , -.. - "- . ,,~
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 14
SECTION 2. RULES AND REGULATIONS (Cont'
Obligations of the Customer
The customer shall be responsible for:
The payment of all applicable charges pursuant to this tariff.
Reimbursing the Company for damage to , or loss of the
Company s equipment caused by the acts or omissions of the
customer; or the noncompliance by the customer, with these
regulations, or by fire or theft or other casualty on the
customer s premises unless caused by the negligence or
willful misconduct of the employees or agents of the
Company.
Providing at no charge , as specified from time to time by the
Company, any needed space and power to operate the
Company s equipment installed on the customer s premises.
Issued: December _2009 Effective:2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managemantpubl1(I'ano I I lies ommlSSlonIntelePeer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403 0 E C 2 7 2009A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 15
SECTION 2. RULES AND REGULATIONS (Cont'
3 Obligations of the Customer (Cont'd)
1.4 Complying with all laws and regulations regarding the working
conditions on the premises at which the Company
employees and agents shall be installing or maintaining the
Company s equipment. The customer may be required to
install and maintain the Company s equipment within a
hazardous area if, in the Company s opinion , injury or damage
to the Company s employees or property might result from
installation or maintenance by the Company. The customer
shall be responsible for identifying, monitoring, removing and
disposing of any hazardous material prior to any installation
work.
Complying with all laws and regulations applicable to, and
obtaining all consents , approvals, licenses and permits as
may be required with respect to, the location of the
Company s equipment in any customer premises for the
purpose of installing, inspecting, maintaining, repairing, or
upon termination of service as stated herein , removing the
equipment of the Company.
Making Company equipment available periodically for
maintenance purposes at a time agreeable to both the
Company and the customer. No allowance for interruptions in
service will be made for the period during which service is
interrupted for such purposes.
Issued: December _2009
Issued By:
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission2855 Campus Drive , Suite 200 Office of the Secretary
San Mateo CA 94403 ACCEPTED FOR FILING
DEC 2 7 2009
A/73239381.l
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 16
SECTION 2. RULES AND REGULATIONS (Cont'
Obligations of the Customer (Cont'
With respect to any service provided by the Company, the customer
shall indemnify, defend and hold harmless the Company from all
claims , actions , damages, liabilities, costs and expenses for:
Any loss, destruction or damage to property of the
Company or any third party, or injury to persons
including, but not limited to , employees or invitees of
either the Company or the customer, to the extent
caused by or resulting from the negligent or intentional
act or omission of the customer, its employees, agents
representatives or invitees; or
Any claim , loss, damage, expense or liability for
infringement of any copyright, patent , trade secret, or
any proprietary infringement of any copyright, patent
trade secret, or any proprietary or intellectual property
right of any third party, arising from any act or omission
by the customer.
3 The customer is responsible for ensuring that customer-provided
equipment connected to Company equipment is compatible with
such equipment. The connection , operation , testing, or maintenance
of such equipment shall be such as not to cause damage to the
Company-provided equipment or injury to the Company s employees
or other persons. Any additional protective equipment required to
prevent such damage or injury shall be provided by the Company at
the customer s expense.
3.4 The Company s services may be connected to the services or other
communications carriers only when authorized by, and in accordance
with, the terms and conditions of the tariffs or contracts which are
applicable to such connections.
Issued: December _2009 Effective:' 2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer Inc. Idaho Public Utilities Commission
. '
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
A/73239381.1 0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 17
SECTION 2. RULES AND REGULATIONS (Cont'
Obligations of the Customer (Cont'd)
5 Upon reasonable notification to the customer, and at a reasonable
time , the Company may make such tests and inspections as may be
necessary to determine that the customer is complying with the
requirements set forth in this tariff for the installation , operation , and
maintenance of customer-provided facilities and equipment that is
connected to Company-owned equipment.
Issued: December _2009 Effective:2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission2855 Campus Drive Suite 200 Office of the Secretary
San Mateo CA '94403 ACCEPTED FOR FILING
A/73239381.1 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 18
SECTION 2. RULES AND REGULATIONS (Cont'
2.4 Liability of the Company
2.4.Limitations on Liability
(A)
(B)
(C)
Except as otherwise stated in this section , the liability of the
Company for damages arising out of either: (1) the furnishingof its services including but not limited to mistakes
omissions , interruptions, delays, or errors , or other defects
representations, or use of these services, or (2) the failure to
furnish its service , whether caused by acts or omission , shall
be limited to the extension of allowances to the Customer for
interruptions in service as set forth in Section 2.
Except for the extension of allowances to the Customer for
interruptions in service as set forth in Section 2., the
Company shall not be liable to a Customer or third party for
any direct, indirect , special , incidental, reliance, consequential
exemplary or punitive damages , including, but not limited to
loss of revenue or profits, for any reason whatsoever
including, but not limited to , any act or omission, failure to
perform , delay, interruption , failure to provide any service or
any failure in or breakdown of facilities associated with the
service.
The liability of the Company for errors in billing that result in
overpayment by the Customer shall be limited to a credit
equal to the dollar amount erroneously billed or, in the event
that payment has been made and service has been
discontinued , to a refund of the amount erroneously billed.
Issued: December -2009
Issued By:
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Manaaement
,,'
IntelePeer Inc 'l'daho Public ~t!llt!~s Commission
Office OT the Secretary2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
DEC 2 72009A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 19
SECTION 2. RULES AND REGULATIONS (Cont'
2.4 Liability of the Company (Cont'd)
2.4.Limitations on Liability (Cont'd)
(D)The Company shall not be liable for any claims for loss or
damages involving:
Any act or omission of: (a) the Customer, (b) any other
entity furnishing service , equipment or facilities for use
in conjunction with services or facilities provided by the
Company; or (c) common carriers or warehousemen;
Any delay or failure of performance or equipment due
to causes beyond the Company s control, including but
not limited to , acts of God , fires, floods , earthquakes
hurricanes or other catastrophes; national
emergencies , insurrections, riots, wars or other civil
commotions; strikes , lockouts, work stoppages or other
labor difficulties; criminal actions taken against the
Company; unavailability, failure or malfunction of
equipment or facilities provided by the Customer or
third parties; and any law, order, regulation or other
action of any governing authority or agency thereof;
Any unlawful or unauthorized use of the Company
facilities and services;
Libel , slander, invasion of privacy or infringement of
patents, trade secrets , or copyrights arising from or in
connection with the transmission of communications by
means of Company-provided facilities or services; or by
means of the combination of Company-provided
facilities or services with Customer-provided facilities or
services;
Issued: December -' 2009
Issued By:
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 Campus Drive , Suite 200 Office of the Secretary
San Mateo CA 94403 ACCEPTED FOR FILING
DEC 2 72009
A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 20
SECTION 2. RULES AND REGULATIONS (Cont'
2.4 Liability of the Company (Cont'd)
2.4.Limitations on Liability (Cont'd)
Breach in the privacy or security of communications
transmitted over the Company s facilities;
Changes in any of the facilities , operations or procedures of
the Company that render any equipment, facilities or services
provided by the Customer obsolete, or require modification or
alteration of such equipment facilities or services, or
otherwise affect their use or performance, except where
reasonable notice is required by the Company and is not
provided to the Customer, in which event the Company
liability is limited as set forth in Paragraph A
Defacement of or damage to Customer premises resulting
from the furnishing of services or equipment on such premises
or the installation or removal thereof;
Injury to property or injury or death to persons, including
claims for payments made under Workers' Compensation law
or under any plan for employee disability or death benefits
arising out of, or caused by, any act or omission of the
Customer or the construction , installation , maintenance
presence, use or removal of the Customer facilities
equipment connected or to be connected to the Company
facilities;
Issued: December _2009
Issued By:
Effective:' 2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho ~~blic Utilities Commission
Office of the Secretary2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
A/73239381.l 0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 21
SECTION 2. RULES AND REGULATIONS (Cont'
2.4 Liability of the Company (Cont'd)
2.4.Limitations on Liability (Cont'
Any intentional, wrongful act of a Company employee when
such act is not within the scope of the employee
responsibilities for the Company and/or is not authorized by the
Company;
10.Any representations made by Company employees that do not
comport, or that are inconsistent, with the provisions of this
Tariff;
11.Any act or omission in connection with the provision of 911
E911 , or similar services;
12.Any noncompletion of calls due to network busy conditions;
13.Any calls not actually attempted to be completed during any
period that service is unavailable.
Issued: December -' 2009
Issued By:
Effective:' 2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Pl!blic Utilities Commission
2855 200 Office of the Secretaryampus rive Ulte ACCEPTED FOR FILING
San Mateo, CA 94403
A/7323938 1. 1 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 22
SECTION 2. RULES AND REGULATIONS (Cont'
2.4 Liability of the Company (Cont'd)
2.4.Limitations on Liability (Cont'd)
(E)
(F)
The Company shall be indemnified , defended and held
harmless by the Customer or end user from and against any
and all claims, loss, demands, suits, expense , or other action
or any liability whatsoever, including attorney fees , whether
suffered , made, instituted , or asserted by the Customer or by
any other party, for any personal injury to or death of any
person or persons , and for any loss , damage or destruction of
any property, including environmental contamination , whether
owned by the Customer or by any other party, caused or
claimed to have been caused directly or indirectly by the
installation , operation failure to operate, maintenance
presence , condition , location , use or removal of any Company
or Customer equipment or facilities or service provided by the
Company.
The Company does not guarantee nor make any warranty
with respect to installations provided , by it for use in an
explosive atmosphere. The Company shall be indemnified
defended and held harmless by the Customer from and
against any and all claims , loss, demands, suits, or other
action , or any liability whatsoever, including attorney fees
whether suffered, made instituted or asserted by the
Customer or by any other party, for any personal injury to or
death of any person or persons, and for any loss , damage or
destruction of any property, including environmental
contamination , whether owned by the Customer or by any
other party, caused or claimed to have been caused directly or
indirectly by the installation , operation , failure to operate
maintenance, presence , condition , location , use or removal of
any equipment or facilities or the service.
Issued: December _2009
Issued By:
Effective:' 2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc.
2855 Campus Drive, Suite 200
San Mateo, CA 94403
A/73239381.1
Idaho ~~blic Utilities Commission
Orflce of the Secretary
ACCEPTED FOR FILING
DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 23
SECTION 2.RULES AND REGULATIONS (Cont'
2.4 Liability of the Company (Cont'd)
2.4.Limitations on Liability (Cont'd)
(G)
(H)
The Company assumes no responsibility for the availability or
performance of any cable or satellite systems or related
facilities under the control of other entities , or for other
facilities provided by other entities used for service to the
Customer, even if the Company has acted as the Customer
agent in arranging for such facilities or services. Such
facilities are provided subject to such degree of protection or
nonpreemptibility as may be provided by the other entities.
THE INCLUDED EXCULPATORY LANGUAGE DOES NOT
CONSTITUTE A DETERMINATION BY THE COMMISSION
THAT A LIMITATION OF LIABILITY IMPOSED BY THE
COMPANY SHOULD BE UPHELD IN A COURT OF LAW.
ACCEPTANCE FOR FILING BY THE COMMISSION
RECOGNIZES THAT IT IS A COURT'S RESPONSIBILITY
TO ADJUDICATE NEGLIGENCE AND CONSEQUENTIAL
DAMAGE CLAIMS. IT IS ALSO THE COURT'S
RESPONSIBILITY TO DETERMINE THE VALIDITY OF THE
EXCULPATORY CLAUSE.
Effective:2009Issued: December _2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access ManagEnlj~%blic W ltl Com
' ,
miSSionIntelePeer, Inc. Offl~e of the Secr€'tary
2855 Campus Drive , Suite 200 ACCEPfED FOR FiLING
San Mateo , CA 94403
A/73239381.1 DEC 2 7 2009
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 24
SECTION 2. RULES AND REGULATIONS (Cont'
Application for Service
1 Minimum Contract Period
Except as otherwise provided, the minimum contract
period is one month for all services furnished. However, if
a new customer notifies the Company within twenty days
after receipt of the first bill that certain services or
equipment are not desired, the Company will delete such
services or equipment from the customer s account without
a record keeping or service ordering charge. The customer
nonetheless shall be responsible for all monthly usage and
installation charges incurred for the use of such service
and equipment.
Except as provided in 2., the length of minimum
contract period for directory listings, and for joint user
service where the listing actually appears in the directory,
is the directory period. The directory period is from the day
on which the directory is first distributed to customers to
the day the succeeding directory is first distributed to
customers.
The Company may require a minimum contract period
longer than one month in connection with special , non-
standard types or arrangements of equipment necessary
to meet special demands for service.
Effective:' 2009Issued: December _2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managem~nt bl'
' , ,
IntelePeer Inc IC U!'litles Commission
rice 0 the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
A/73239381.1 DEC 2 72009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 25
SECTION 2. RULES AND REGULATIONS (Cont'
Application for Service (Cont'd)
Cancellation of Service
Where the applicant cancels an order for service prior to
the start of the installation no charge shall apply, except to
the extent the Company incurs a service order or similar
charge from a supplying carrier.
Subject to any necessary notice and approval by the
Commission , the Company reserves the right to redefine
its regions, add new regions, or remove regions from its
current offering, as it deems appropriate in its sole
discretion and will provide the Customer with at least thirty
(30) days' notice of any change in the definition of the
Company s regions.
Subject to any necessary notice and approval by the
Commission , in the event that the Company plans to exit a
current region , the Customer shall be provided with thirty
(30) days prior written notification of the Company s intent.
The Customer shall be allowed to immediately terminate
services in the affected region without penalty.
Effective:2009Issued: December _2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managemefttlho Public Utilities Commission
IntelePeer, Inc. Office of the Secretary
2855 Campus Drive, Suite 200 CCEPTED FOR FILING
San Mateo, CA 94403 0 E C 2 It 2009A/73239381.1
Boise, Idaho
, ,
c-
'-".,--" ""
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 26
SECTION 2. RULES AND REGULATIONS (Cont'
Payment for Service
The Company will bill Customer monthly, with recurring charges
being billed in advance and any usage charges billed in arrears.
Payment is due upon receipt by Customer and payable within thirty
(30) days of the Bill Date (the "Due Date ). The customer is
responsible for payment of all charges for service furnished to the
customer. Charges based on actual usage during a month will be
billed monthly in the month following the month in which the service
was used. All fixed monthly and nonrecurring charges for services
ordered will be billed monthly in advance.
Payments are past due if not received by the Company by the Due
Date. A late payment charge of 1.5% will be assessed on all unpaid
balances more than thirty (30) days old. Bills not paid within thirty
(30) days of the Bill Date and which have not been disputed in
accordance with the procedures set forth in Section 2.1 of this
tariff, may result in suspension of service until the overdue payments
and any additional charges that may be imposed to restore service
have been paid. Customer agrees to pay all costs incurred by the
Company in collecting any unpaid amounts , including attorneys' fees.
The Company reserves the right to require from an applicant for
service advance payments of fixed charges and nonrecurring
charges. The advance payment will not exceed an amount equal to
the nonrecurring charge(s) and one month's charges for the service.
The advance payment will be applied to any indebtedness for the
service for which the advance payment is made on the customer's
initial bill.
Issued: December _2009
Issued By:
A/73239381.1
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Pl~blic Utilities Commission
2855 Campus Drive, Suite 200 ACC~~TE8hF~Ret L'NSan Mateo, CA 94403 '
DEC 2 72009
Boise, Idaho
, ;
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 27
SECTION 2. RULES AND REGULATIONS (Cont'
Customer Deposits
The Company may require a deposit or guarantee of payment from
any customer or applicant who has not established good credit with
the Company and the Company can prove that the Customer is likely
to be a credit risk or to damage property. Deposit or guarantee of
payment requirements as prescribed by the Company will be based
upon standards which bear a reasonable relationship to the
assurance of payment. A deposit shall not exceed an estimated two
months' gross bill or existing two months' bill where applicable. All
deposits shall be in addition to payment of an outstanding bill or a
part of such bill as has been resolved to the satisfaction of the
Company, except where such bill has been discharged
bankruptcy. The Company may require a deposit if one or more of
the following criteria exists:
The applicant has not had previous service with
the Company.
The customer was delinquent in payment two (2)
or more times in the previous twelve (12)
months.
Issued: December -' 2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 Campus Drive, Suite 200 Office of the Secretary
San Mateo , CA 94403 ACCEPTED FOR FILING
DEC 2 " 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 28
SECTION 2. RULES AND REGULATIONS (Cont'
7 Customer Deposits (Cont'd)
Return of Deposit
When a deposit is to be returned , the Customer may request that the
full amount of the deposit be issued by check. If the Customer
requests that the full amount be credited to amounts owed the
Company, the Company will apply the deposit to any amount
currently owed to the Company, and return any remaining amount of
the deposit to the Customer by check.
Interest on Deposits
nterest shall be paid on deposits at a rate prescribed and specified
by the Commission and shall be payable from the date of deposit to
the date of refund or disconnection. Interest rates will be set by the
Commission under the provisions of IDAPA 31.14.01.106.
Upon termination of service , the deposit with accrued interest shall
be credited to the final bill and the balance shall be returned to the
Customer as soon as practicable.
Issued: December _2009 Effective:2009
Issued By:
N73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho P~blic Utilities Commission
OffIce of the Secretary2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 29
SECTION 2. RULES AND REGULA TIONg (Cont'
Customer Complaints and Billing Disputes
In the event that Customer disputes any charges, Customer must
submit an oral or written claim describing the disputed amount.
Customer shall submit all documentation as may reasonably be
required to support the claim. Payment may be withheld for the
amounts subject to a dispute submitted prior to the Due Date. All
disputes and claims for refunds must be submitted to the Company
within ninety (90) days of the Bill Date. If Customer does not submit
a claim as stated above , Customer waives all rights to file a claim
thereafter. The Company shall investigate and resolve all disputes
within fifteen (15) days of receipt of the dispute and the Company
resolution of such a dispute is final. Any portion of a disputed
amount deemed payable by the Company must be paid in full within
ten (10) days of resolution or Customer s service may be subject to
disconnection and late payment charges imposed on the overdue
amount.
Any unresolved dispute may be directed in writing to the
Commission s Consumer Assistance Section , Idaho Public Utilities
Commission , P.O. Box 83720, Boise , Idaho 83720-0074, by phone
toll free at 1-800-432-0369 , at [phone] (within Idaho) or by
fax at [phone].
Effective:' 2009Issued: December _2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Manage'jY1.€mt
raal1o "P~I IC tl rtles CommissionIntelePeer, Inc. Of lice of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
DEC 2 72009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 30
SECTION 2. RULES AND REGULATIONS (Cont'
Allowances for Interruptions in Service
1 General
A service is interrupted when it becomes unusable to the
Customer, e., the Customer is unable to transmit or receive
because of a failure of a component furnished by the
Company under this tariff.
An interruption period begins when the Customer reports a
service , facility or circuit to be inoperative and releases it for
testing and repair. An interruption period ends when the
service, facility or circuit is operative.
If the Customer reports a service , facility or circuit to be
inoperative but declines to release it for testing and repair, the
service, facility or circuit is considered to be impaired but not
interrupted. No credit allowances will be made for a service
facility or circuit considered by the Company to be impaired.
The Company will attempt to restore service: within sixteen
(16) hours after the report of the outage if the customer
notifies the telephone company that the service outage
creates an emergency; or within twenty-four (24) hours after
the report of the outage if no emergency exists.
Issued: December _2009
Issued By:
Effective:' 2009
Julie Barghouthi
Sr. Vice President Product Development & Access Manageml~r1.t
, , ,
IntelePeer Inc. JLO \~b!lc Utilities Commission
Dilice of the S"cretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
0 E C 2 7 2009A/73239381.l
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 31
SECTION 2. RULES AND REGULATIONS (Cont'
Allowances for Interruptions in Service (Cont'd)
2 Limitations on Allowances
No credit allowance will be made for any interruption of service:
due to the negligence of, or noncompliance with the
provisions of this Tariff by, any person or entity other
than the Company, including but not limited to the
Customer or other common carriers connected to the
service of the Company;
due to the failure of power, equipment, systems, or
services not provided by the Company;
due to circumstances or causes beyond the control of the
Company;
during any period in which the Company is not given full and
free access to its facilities and equipment for the purposes of
investigating and correcting interruptions;
during any period in which the Customer continues to use the
service on an impaired basis;
during any period when the Customer has released service to
the Company for maintenance purposes or for implementation
of a Customer order for a change in service arrangements;
that occurs or continues due to the Customer s failure to
authorize replacement of any element of special construction;
and
that was not reported to the Company within thirty (30) days of
the date that service was affected.
Effective:2009Issued: December _2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managemer:l,t (fa 0 IC I lies mmlSSlOnIntelePeer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403 0 EC 2 '7 2009A/7323938 1.1
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 32
SECTION 2. RULES AND REGULATIONS (Cont'
Allowances for Interruptions in Service
Application of Credits for Interruptions of Service
Credits for interruptions of service, for which charges are
specified on the basis of per minute of use, or on the usage of
a fraction of a minute, shall in no event exceed an amount
equal to the initial period charge provided for under this tariff.
Issued: December _2009 Effective:2009
Issued By:
Julie Barghouthi Idaho Publl Utl lies ommlssJOnSr. Vice President Product Development & Access Management Office of the Secretary
IntelePeer, Inc. ACCEPTED FOR FILING
2855 Campus Drive , Suite 200
San Mateo , CA 94403 DEC 2 72009
A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 33
SECTION 2.RULES AND REGULATIONS (Cont'
10 Taxes and Fees
10.
10.2
10.
All state and local taxes and fees shall be listed as separate
line items on the customer s bill.
If a municipality, other political subdivision or local agency of
government, or the Commission imposes and collects from
the Company a gross receipts tax, occupation tax , license tax
permit fee , franchise fee, or regulatory fee , such taxes and
fees shall, as allowed by law, be billed pro rata to the
customer receiving service from the Company within the
territorial limits of such municipality, other political subdivision
or local agency of government.
Service shall not be subject to taxes for a given taxing
jurisdiction if the customer provides the Company with written
verification , acceptable to the Company and to the relevant
taxing jurisdiction , that the customer has been granted a tax
exemption.
Returned Check Charge
A return check charge of $25.00 will be assessed for checks returned for
insufficient funds.
12 Restoration of Service
A reconnection fee of $25.00 per occurrence is charged when service is re-
established for customers who had been disconnected for non-payment.
Issued: December _2009
Issued By:
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Managemerlltaho Public Utilities Commission
IntelePeer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FlUNG
San Mateo , CA 94403 D EC 2 7 2009
A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 34
SECTION 2. RULES AND REGULATIONS (Cont'
Special Customer Arrangements
In cases where a customer requests special or unique arrangements which
may include but are not limited to engineering, conditioning, installation
assembly, purchase or other special services not offered under this tariff
the Company, may provide the requested services. Appropriate recurring
charges and/or nonrecurring charges and other terms and conditions will
be developed for the customer for the provisioning of such arrangements
and filed for Commission approval.
Issued: December -' 2009 Effective:2009
Issued By:Julie Barghouthi Idaho Public Utiiities CommissionSr. Vice President Product Development & Access Managemeol Office of the Secretary
IntelePeer, Inc. ACCEPTED FOR FILING
2855 Campus Drive , Suite 200 D EC 2 7' 2009San Mateo , CA 94403
A/73239381.1 Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 35
SECTION 2. RULES AND REGULATIONS (Cont'
14 Disconnection and Termination of Service
14.1 Disconnection of Service Without Notice
The Company may deny or discontinue the furnishing of any and/or
all service(s) to a Customer immediately and without prior notice to
the Customer and without the Customer s permission for one or
more of the following reasons:
14.
14.
14.
14.1.4
14.
Dangerous Condition. A condition immediately dangerous or
hazardous to the life , physical safety, or property exists , or it
is necessary to prevent a violation of federal, state or local
safety or health codes.
Ordered to Terminate Service. The Company is ordered to
terminate service by any court , the Commission , or any
other duly authorized public authority.
Services Obtained Illegally. The services(s) was (were)
obtained , diverted or used without the authorization or
knowledge of the Company.
Customer Unable to be Contacted. The Company has tried
diligently to provide reasonable notice to the Customer, but
has been unsuccessful in its attempt to contact the
Customer.
Misrepresentation of Identity. The Customer has
misrepresented the Customer identity for purposes of
obtaining telephone service and either does not have or has
an inadequate security deposit on file with the Company.
Issued: December _2009
Issued By:
Effective:2009
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 200 Office of the Secretaryampus rive Ulte ACCEPTED FOR FlUNGSan Mateo , CA 94403
DEC 2 7 2009A/73239381,
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 36
SECTION 2. RULES AND REGULATIONS (Cont'
14 Disconnection and Termination of Service (Cont'd)
14.1 Disconnection of Service Without Notice (Cont'd)
14.For any governmental prohibition , or required alteration of
the services provided , or any violation of any applicable law
or regulation, or unlawful use of service or use of service for
unlawful purposes the Company may immediately
discontinue or suspend service.
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managerwamtpublic Utilities CommissionIntelePeer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403 D EC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 37
SECTION 2. RULES AND REGULATIONS (Cont'
14 Disconnection and Termination of Service (Cont'd)
14.Disconnection of Service Requiring Notice
14.The Company may disconnect service for any of the following
reasons provided it has notified the customer of its intent, in
writing, to disconnect service and has allowed the customer a
reasonable time of not less than seven (7) days in which to
remove the cause for disconnection:
14.Non-compliance with Regulations. For violation of or
non-compliance with Commission rules and
regulations or for violation of or non-compliance with
the Company s tariffs on file with the Commission.
14.Failure on Contractual Obligations. For failure of the
customer to fulfill his contractual obligations for service
subject to regulation by the Commission.
14.Refusal of Access. For failure of the customer to permit
the Company to have reasonable access to its
equipment and property.
14.Failure to meet the Company deposit and credit
requirements.
14.For non-payment of a bill for regulated service
provided that the Company has made a reasonable
attempt to effect collection and has given the customer
written notice of its intent to deny service if settlement
of his account is not made and provided the customer
has at least seven (7) days notice.
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access ManagementIntelePeer Inc Idaho P~blic Utilities Commission
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 38
SECTION 2. RULES AND REGULATIONS (Cont'
14 Disconnection and Termination of Service (Cont'd)
14.2. Disconnection of Service Requiring Notice
14.Failure to Comply with Service Conditions. For failure
of the customer to furnish the service equipment
permits, certificates, or rights-of-way, specified by the
Company as a condition to obtaining service, or if the
equipment or permissions are withdrawn or terminated.
14.Failure to Comply with Municipal Ordinances. For
failure to comply with municipal ordinances or other
laws pertaining to telephone service.
' 2009Issued: December _2009 Effective:
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managemen~aho Public Utilities CommissionIntelePeer, Inc. Office of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403 0 EC 2 7 2009
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 39
SECTION 2. RULES AND REGULATIONS (Cont'
Unlawful Use of Service
15.Service shall not be used for any purpose in violation of law or for
any use as to which the customer has not obtained all required
governmental approvals, authorizations, licenses, consents, and
permits. The Company shall refuse to furnish service to an applicant
or shall disconnect the service without notice of a customer when:
15.1 An order shall be issued , signed by a judge finding that
probable cause exists to believe that the use made or to
be made of the service is prohibited by law, or
15.The Company is notified in writing by a law enforcement
agency acting within its jurisdiction is being used or will be
used for the purpose of transmitting or receiving gambling
information in interstate or foreign commerce in violation of
the law.
15.If service has been physically disconnected by law enforcement
officials at the customer s premises and if there is not presented to
the Company the written finding of a judge, then upon written or
verbal request of the subscriber, and agreement to pay restoral of
service charges and other applicable service charges, the Company
shall promptly restore such service.
2009Issued: December -' 2009 Effective:
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access ManagemEfJa~n Public Utilities CommissionIntelePeer, Inc. ('Hire of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403 0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 40
SECTION 2. RULES AND REGULATIONS (Cont'
Interference with or Impairment of Service
Service shall not be used in any manner that interferes with other persons
in the use of their service , prevents other persons from using their service
or otherwise impairs the quality of service to other customers. The
Company may require a customer to immediately shut down its
transmission of signals if said transmission is causing interference to
others or impairing the service of others.
Issued: December -' 2009 2009Effective:
Issued By:
A/73239381.l
Julie Barghouthi
Sr, Vice President Product Development & Access ManagementIntelePeer Inc Idaho P~blic Utilities Commission
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FlUNG
San Mateo, CA 94403
0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 41
SECTION 2. RULES AND REGULATIONS (Cont'
17 Incomplete Calls
There shall be no charge for incomplete calls. No charge will be levied for
unanswered calls. Customers will receive credit for calls placed to a wrong
number if the customer notifies the Company of the error.
18 Overcharge
When a customer has been overcharged , the amount shall be refunded or
credited to the customer, with interest , within three (3) years or as specified
in the customer service agreement.
Issued: December -' 2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Manageme~ho Public Utilities CommissionIntelePeer, Inc. Office of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FlUNG
San Mateo , CA 94403
0 EC 2 7 2009
Boise, Idaho
: '
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 42
SECTION 2. RULES AND REGULATIONS (Cont'
19 Notices
Any notice required or permitted to be given under this tariff shall be in
writing and delivered by hand , mail , national overnight courier service or by
fax if confirmed by telephone to the customer, at the address or phone
numbers shown herein or at such other address or phone numbers as shall
be designated from time to time.
Issued: December _2009 Effective:2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Managemenmaho Public Utilities Commission
IntelePeer, Inc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR Fi liNG
San Mateo , CA 94403 0 EC 2 7 2009
A/73239381.l
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 43
SECTION 2. RULES AND REGULATIONS (Cont'
Emergency Calling
Access to 911 and E911 service is offered solely as an aid in handling
assistance calls in connection with fire, police, medical , and other
emergencies. The Company will provide necessary Customer information
to the incumbent local exchange carrier for appropriate routing of E911
calls. The company s switches will be equipped with E911 trunks and all
E911 traffic will be switched by the Company to the incumbent local
exchange carrier for routing. The Company is not responsible, in the
absence of gross negligence or willful misconduct, for any losses, claims
demands, suits , or any liability, whether suffered , made, instituted , or
asserted by the Customer or by any other party or person , for any personal
injury to or death of any person or persons, and for any loss, damage , or
destruction of any property, whether owned by the Customer or others
caused or claimed to have been caused by the installation, operation
failure to operate, maintenance, removal, presence, condition
location , or use of such facilities. By dialing 911 , the Customer agrees to
release, indemnify, defend , and hold harmless the Company from any and
all loss or claims, whatsoever, whether suffered , made, instituted , or
asserted by the destruction of any property, whether owned by the
Customer or others. Not withstanding any provision to the contrary, in no
event shall the Company be liable for any special , incidental
consequential , exemplary, or punitive damages of any nature whatsoever.
The Company is not responsible for any infringement or invasion of the
right of privacy of any person or persons , caused , or claimed to have been
caused , directly or indirectly, by the installation , operation , failure to
operate , maintenance, removal , presence, condition, occasion or use of
the 911 service features and the equipment associated therewith
including, but not limited to , the identification of the telephone number
address or name associated with the telephone used by the party or
parties accessing the 911 service.
Issued: December -' 2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Manage~~1public Utilities Commission
I ntelePeer, I nc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FlUNG
San Mateo , CA 94403 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 44
SECTION 3. DESCRIPTION OF SERVICES
1 Local Exchange Service
Local Exchange Service is telephone service that entitles the customer to
originate local calls, without toll charges, to all local exchange access lines
connected to a Central Office (CO) of the exchange, or to all exchange access
lines served by COs of the extended local service area where comprised of
more than one exchange. Service will be provided where facilities are
available from the Local Exchange Company (LEC). Service is classified as
business service and business rates apply when any of the following
conditions exist:
When the service is furnished at a location where a business, trade or
practice is performed and where the use of the location is not confined
primarily to domestic activities.
Service for social clubs will be considered business service.
When the directory listing is to be a business listing, except when a
residence telephone number is advertised as an alternate call number in
connection with a business telephone number.
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Managementldaho Public Utilities CommissionIntelePeer, Inc. Office of the Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILlN(
San Mateo , CA 94403 0 EC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 45
SECTION 3. DESCRIPTION OF SERVICES (Cont'
Long Distance Service
Long Distance Service is a voice service offered to business customers.
The service permits direct dialed outbound calling at a single per minute
rate. Service is provided from presubscribed , dedicated or shared use
access lines. No monthly recurring charges or minimum monthly billing
requirements apply.
2009Issued: December _2009 Effective:
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managem~OOllO Publi 1.1 res ommlssronI ntelePeer, I nc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403 0 EC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 46
SECTION 3. DESCRIPTION OF SERVICES (Cont'
Directory Assistance
Directory Assistance (DA) is defined as furnishing aid in obtaining telephone
numbers. The Directory Assistance operator will not transfer, forward or
redial a customer s call to any other location for any purpose other than the
provision of DA service. The service is furnished subject to the condition
that there will be no abuse or fraudulent use of the service. Abuse or
fraudulent use of the service includes the obtaining, or attempting to obtain
or assisting another to obtain or to attempt to obtain Directory Assistance
service, by rearranging, tampering with , or making connection with any
facilities of the Company, or by any trick, scheme , false representation, or
false credit device , or by or through any other fraudulent means or device
whatsoever, with attempt to avoid payment, in whole or in part, of the
regular charge for such service. In addition to any other action authorized
by this Tariff, the Company may, in such cases of abuse or fraudulent use
assess appropriate Directory Assistance charges on the Customer s regular
telephone account.
3.4 Custom Calling Services
Custom Calling Service is an optional service arrangement of central office
services furnished to business customers. Custom Calling Features are
offered subject to availability and suitably equipped central office facilities.
' 2009Issued: December _2009 Effective:
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission
2855 C D' S t 200 Office en' the Secretary
~~~:o
, ~~'~~~
ACCEPTED FOR FiLING
0 E C 2 '( 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 47
SECTION 3. DESCRIPTION OF SERVICES (Cont'
Promotional Offerings
The Company may, from time to time engage in special Promotional
Offerings limited to certain dates, times, or locations designed to attract new
customers or to increase customers awareness of a particular tariff offering.
The Company will notify the Commission ten (10) days in advance of the
rates, terms and conditions of any promotional offerings.
Individual Case Basis ("ICB") Offerings
Arrangements may be developed on a case-by-case basis for tariffed
service or services to a specific customer at rates, terms or conditions
provided through an agreement instead of pursuant to tariff. The Company
mayor may not have an equivalent service in its the tariff on file with the
Commission, and the quoted ICB rates may be different than the tariffed
rates.
The Company will maintain records of its ICB contracts for Commission
review as conditions or circumstances may require.
Issued: December _2009 Effective:' 2009
Issued By:Julie Barghouthi
Idaho Pu
, , ,
Sr. Vice President Product Development & Access Management Off
bhc UtIlitIes Commlsslc
Ice 0 the SecretaryIntelePeer, Inc. ACCEPTED FOR FIUf\
2855 Campus Drive, Suite 200
San Mateo, CA 94403 DEC 2 72009
A/73239381.l
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 48
SECTION 4. RATES AND CHARGES
Calculation of Rates
The customers long distance usage charge is based on the actual
usage of the Company s network. The chargeable time for a long
distance call is determined by the duration of the call. Chargeable
time begins when connection is established between the calling
station and the called station. Chargeable time ends when the calling
station hangs up. If the called station hangs up, but the calling station
does not, chargeable time ends when the connection is released by
either automatic timing equipment in the telecommunications network
or by an operator.
Calls are billed in (six) 6 second increments with an eighteen (18)
second minimum for interLA T A calls and a twenty-four (24) second
minimum on intraLATA calls. Billing will be rounded up to the nearest
penny for each call.
Different rates based on the time of day or day of week are
described in the following rate table.
Ni ht/Weekends
8:00 a,
5:00 ,
5:00 .
11 :00 .
8:00 a.
5:00 ,
The Company charges weekend rates on the following Federal holidays:
New Year Day, President's Day, Independence Day, Labor Day,
Thanksgiving Day, and Christmas Day.
Effective:2009Issued: December _2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Managemen
' ,
10"1,,, Pllhiic Utilities ommlsslonnee eer, nc. '~ rf the Secretary
2855 Campus Drive, Suite 200 ACCt.~ 7f::D FOR FILING
San Mateo , CA 94403
0 E C 2 7 2009
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 49
SECTION 4. RATES AND CHARGES (Cont'
Local Exchange Service
Business Service
(A)Service Charges
Non-Recurring
Charge
Service Order Charge
First Measured Business
Line or Trunk $5.
Changes, Service Restoration
To change class, type or grade of
service(per line or trunk)
$25.
To restore service that has been
temporarily disconnected by the
Company(per line or trunk, per order) $25.
' 2009Issued: December _2009 Effective:
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho P~blic Utilities Commission
2855 Campus Drive , Suite 200 Office of the Secretary
San Mateo , CA 94403 ACCEPTED FOR FIUN~
0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 50
SECTION 4. RATES AND CHARGES (Cont'
Local Exchange Service (Cont'd)
Business Service (Cont'd)
(B)Monthly Recurring Charges
Monthlv Rate Non-Recurring
Per Main and Each
Additional Line $26.$25.
Issued: December _2009 Effective:2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Managew.ent
' ,
a1l0 p~ IC tr !tles Commissionnte e ee , nc. Offlc~ of the Secretary
2855 Campus Drive , SUIte 200 ACCEP1 ED FOR FILING
San Mateo, CA 94403
2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 51
SECTION 4. RATES AND CHARGES (Cont'
Long Distance Service
Dav. Eveninq and Niqht
Initial Minute
$0.
Each Add'i Minute
$0.
Issued: December _2009 Effective:2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer, Inc. Idaho Public Utilities Commission2855 Campus Drive Suite 200 Office of the Secretary
San Mateo CA '94403 ACCEPTED FOR FILING
A/73239381.1 DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 52
SECTION 4. RATES AND CHARGES (Cont'
4.4 Directory Assistance Service
Customer Dialed -Local DA $0.35 Per Call
National DA $0.85 Per Call
Custom Calling Services
Monthly Non-
Recurring Recurring
Per Line
Call Waiting $3.$3.
Call Forwarding $1.$3.
Three Way Calling $3.$3.
2009Issued: December _2009 Effective:
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Managffiille
, , ,
IntelePeer Inc. a 0 ub"c Ut!htres Commission
Office of toe Secretary
2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
DEC 2 '( 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 53
SECTION 5. INTRALATA TOLL PRESUBSCRIPTION
General
IntraLATA toll presubscription is a procedure whereby an end user may select
and designate an IntraLATA Toll Provider (U ITP") to access IntraLATA toll calls
without dialing an access code. The end user may designate an ITP for
IntraLATA toll , a different carrier for InterLATA toll , or the same carrier for both.
This ITP is referred to as the end user preferred IntraLATA toll provider.
Each carrier will have one or more access codes assigned to it for various types
of service. When an end user selects a carrier as its preferred IntraLATA toll
provider, only one access code of that carrier may be incorporated into the
switching system of the Company permitting access to that carrier by the end
user without dialing an access code. Should the same end user wish to use
other services of the same carrier, it will be necessary for the end user to dial the
necessary access code(s) to reach that carrier s other service(s).
An ITP must use Feature Group D ("FGD") Switched Access Service to qualify
as an IntraLATA toll provider. All ITPs must submit a Letter of Intent (ULOI") to
the Company at least twenty days prior to the IntraLATA toll-presubscription-
conversion date or, if later, forty-five days prior to the date on which the carrier
proposed to begin participating in IntraLATA toll presubscription.
Selection of an ITP by an end user is subject to the terms and conditions in
Section 5.
2009Issued: December _2009 Effective:
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Manag~mel)t
' , , ,
roaM PUD IC tl Itles CommiSSionInte ePeer, nc. Office of the Secretary
2855 Campus Drive , Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
DEC 2 7 2009A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 54
SECTION 5. INTRALATA TOLL PRESUBSCRIPTION (Cont'
Presubscription Charge Application
Initial Free Presubscription Choice for New Users
New end users (including an existing customer who orders an additional
line) who subscribe to service will be asked to select a primary ITP when
they place an order for Company Exchange Service. If a customer cannot
decide upon an IntraLATA toll carrier at the time, the customer will have
thirty days following completion of the service request to make an
IntraLATA PIC choice without charge. In the interim , the customer will be
assigned a "No-PIC" and will have to dial an access code to make
IntraLATA toll calls. The free selection period available to new end users
is the period within thirty days of installation of the new service.
Initial free selections available to new end user are:
Designating an ITP as their primary carrier, thereby requIring no
access code to access that ITP'service. Other carriers are
accessed by dialing 101-XXXX or other required codes.
Choosing no carrier as a primary carrier, thus requiring 101-XXXX
code dialing to access all ITPs. This choice can be made by directly
contacting the Company.
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer Inc. Idaho P~blic Utilities Commission
. '
Office of the Secretary2855 Campus Drive , Suite 200 ACCEPTED FOR FILINGSan Mateo, CA 94403
DEC 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 55
SECTION 5. INTRAlATA TOll PRESUBSCRIPTION (Cont'
Presubscription Charge Application (Cont'd)
Cancellation of IntraLATA Toll Presubscription by an ITP
If an ITP elects to discontinue Feature Group D service after
implementation of the IntraLATA toll presubscription option , the ITP is
obligated to contact, in writing, all end users who have selected the
canceling ITP as their preferred IntraLATA toll provider. The ITP must
inform the end users that it is canceling its Feature Group D service
request that the end user select a new ITP and state that the canceling
ITP will pay the PIC change charge. The ITP must provide written
notification to the Company that this activity has taken place.
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381,
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer Inc Idaho :'jblic Utilities Commission
. ' '
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
0 E C 2 7 2009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 56
SECTION 5. INTRALATA TOLL PRESUBSCRIPTION (Cont'
End Use~Pay Te~phone
Anti-Slamming Measure
Service Provider Charge Discrepancy
When a discrepancy is determined regarding an end user s designation
of a preferred IntraLATA toll carrier, the following applies depending
upon the situation described:
A signed letter of authorization takes precedence over any order other
than subsequent, direct customer contact with the Company.
When two or more orders are received for an end user line generated by
telemarketing, the date field on the mechanized record used to transmit
PIC change information will be used as the PIC authorization date. The
order with the latest application date determines customer choice.
Verification of Orders for Telemarketing
No ITP shall submit to the Company a PIC change order generated by
outbound telemarketing unless , and until , the order has first been
conformed in accordance with the following procedures:
The ITP has obtained the customer s written authorization to
submit the order that explains what occurs when a PIC is
changed and confirms:
The customer billing name and address and
each telephone number to be covered by the PIC
change order;
The decision to change the PIC to the ITP; and
The customer s understanding of the PIC change
fee; or
Issued: December _2009 Effective:' 2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Management
IntelePeer Inc. Idaho ,:,blic Utilities Commission
. '
Office of the Secretary2855 ampus Drive, Suite 200 ACCEPTED FOR FILINGSan Mateo, CA 94403
DEC27Z009
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 57
SECTION 5. INTRALATA TOLL PRESUBSCRIPTION (Cont'
End User/Pay Telephone Service
Anti-Slamming Measure ) (Cont'd)
Provider Charge Discrepancy
Verification of Orders for Telemarketing (Cont'
The ITP has obtained the customer s electronic authorization
placed from the telephone number(s) on which the PIC is to
be changed , to submit the order that confirms the information
described in 5.1 preceding to confirm the authorization; or
An appropriately qualified and independent third party
operating in a location physically separate from the outbound
telemarketing representative has obtained the customer s oral
authorization to submit the PIC change order that confirms
and includes appropriate verification date (e., the customer
date of birth or social security number).
The Company will follow the Federal Communications Commission
and the Commission s regulations regarding slamming. The Company
will not impose a penalty or charge for unauthorized IntraLATA toll
provider changes.
3.4 The customer owns the exclusive right to select the PIC of their choice
and may choose to migrate from one carrier to another at any time.
There is no reason a carrier may refuse to release a customer who has
stated their intent to select a different carrier.
Issued: December _2009 Effective:2009
Issued By:
A/73239381.l
Julie Barghouthi
Sr. Vice President Product Development & Access Manaqe'T1eDt "
, ,
IntelePeer Inc Id""aho ..-~bltc Utilities CommiSSion
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo , CA 94403
DEC 2 7 2009
Boise. Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 58
SECTION 5. INTRAlATA TOll PRESUBSCRIPTION (Cont'
5.4 Rates and Charges
Non-recurring Charge
Authorized PIC/IPIC Change Charge
Electronic
Manual
PIC/IPIC Change (Change made at
the Same time to the same
, CLC or LEC for both
InterLATA and IntraLATA
$1.
$5.
$0.
(Electronic)
$2.
(Manual)
Issued: December -' 2009 Effective:2009
Issued By:
Julie Barghouthi
Sr. Vice President Product Development & Access Management
' '
Idaho /jbliC Utilities Commissionnee eer, nc.
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILINGSan Mateo , CA 94403
DEC 2 7 2009A/73239381.1
Boise, Idaho
IntelePeer, Inc.
Idaho P.C. Tariff No.
Original Sheet No. 59
SECTION 6. - MISCELLANEOUS SERVICES AND CHARGES
Idaho USF Surcharge
A surcharge is assessed on all access lines to contribute towards funding for an
Idaho Universal Service Fund ("IDUSF"). The surcharge rate is established by
the Commission and will be assessed in accordance with the IDUSF guidelines.
Issued: December _2009 Effective:2009
Issued By:
A/73239381.1
Julie Barghouthi
Sr. Vice President Product Development & Access Manaqem~n.t
, ', ,
IntelePeer Inc laaho r~bllc Utili des CommiSSion
Office of the Secretary2855 Campus Drive, Suite 200 ACCEPTED FOR FILING
San Mateo, CA 94403
0 E C 2 7 2009
Boise. Idaho