CANCELLED Ionex Communications North Tariff No 2.pdf

Idaho Public Utilities Commission
Idaho P.C. Tariff No.
1 st Revised Title Page
Cancels Original Title Page
lonex Communications North, Inc.
ACCEPTED FOR FILING
AUG 91~ 200l
""--"" . ....' " '.... .."' '
IONEX COMMUNICATIONS NORTH, INC.
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
(T)
LOCAL SERVICE TELEPHONE TARIFF
FILED WITH
The State of Idaho
Public Utility Commission
ISSUED: July 29 2002 EFFECTIVE: August 9,2002
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
Original Page No.
Idaho Public Utilities Commission
uTTlce ot the Secretary
ACCEPTED FOR FiLING
S E P 1 2 2001lonex Communications North, Inc.
Boise, Idaho
TARIFF FORMAT
Page Numbering
Page numbers appear in the upper left-hand corner of the sheets. Pages are numbered
sequentially. From time to time new pages may be added to the tariff. When a new page
is added between existing pages, a decimal is added to the preceding page number.
For example, a new page added between pages 5 and 6 would be numbered 5.
Page Revision Numbers
Revision numbers also appear in the upper left-hand corner of pages. These numbers
are used to determine the most current page version on file with the Commission. For
example, the 4th Revised Page No. 14 cancels the 3rd Revised Page No. 14.
Paragraph Numbering SeQuence
There are nine levels of paragraph coding. Each level of coding is subservient to its next
higher level, as shown by the following example:
(a)
(a).
(a).I.(i)
(a).I.(i).(1)
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No.
Cancels Original Page No.
lonex Communications North, Inc.
TABLE OF CONTENTS
APPLICATION OF TARIFF
..................................................................................... ..........
1 APPLICATION...........................................
""""""""""""""""""""""""""" ..........
GENERAL REGU LATIONS ..................................................................................... ..........
2.4
GENERAL DEFINITIONS............................................................................ ..........
TECHNICAL TERMS AND ABBREVIATIONS............................................ ..........
UNDERTAKING OF THE COMPANY......................................................... ........
LIABILITY OF THE COMPANY..........,...,...........................,...."""""""""" ........
OBLIGATIONS OF THE CUSTOMER ........................................................ ........
PAYMENTS AND CHARGES
,...,.......".,.,......................,..."..".."........,..... ........
DISCONNECTION OR REFUSAL OF SERVICE ......................"............... ........
NOTICES AND COMMUNICATIONS ......................................................... ........
ASSIGNMENT OR TRANSFER OF SERVICE
........................................... ........
SHORTAGE OF EQUIPMENT OR FACILITIES
"""""""""""""""""""'" ........
TAXES, CHARGES, ASSESSMENTS AND FEES..................................... ........
CUSTOMER COMPLAINTS..........,.......",.,..,.,........,....,........,..................... ....... .
IDAHO TELECOMMUNICATIONS SERVICE ASSISTANCE PROGRAM. ........
SERVICE AREAS ................................................................................................ .... ........
EXCHANGE CLASSIFICATIONS ...........................................,................... ........
SPEC IAL ARRANG EM ENTS
.................................................................................. ........
SPECIAL ARRANGEMENTS ...........................................................,.......... ........
COMM ERC IAL SERVICE........................................................................................ ....... .
5.4
LOCAL SERVICE ........................................................................................ ........
LOCAL 21 SERVICE OFFERING
""""""""""""""""""""""""""""""'" ........
BASIC EXCHANGE BUSINESS SERVICE OFFERING............................. ........
CALL TRACING .".....,................................................................................. ...,....
PER-CALL PAYPHONE SERVICE CHARGE............................................. ........
LISTINGS
""""""""""""""""""""""""""".............................................. ........
BILLING AND COLLECTION ...............................................,...................... ....,...
COMMERCIAL RATES AND CHARGES................................................................ ........
6.4
INSTALLATION CHARGES ..............................."..............................,......,. ........
CUSTOMER LINE CHARGES .................................................."................ .....33.
QWEST EXCHANGES..................................................,............................. .....33.
DIRECTORY ASSISTANCE...................................,..............,.................... ..,.....
(T)
CONSU M ER S E RVIC E
............................................................................................ ........
LOCAL SERVICE ....",..............................................................................,.. ........
BASIC EXCHANGE CONSUMER SERVICE OFFERING.......................... ........
ISSUED: August 31, 2001 EFFECTIVE: September 12,2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No. 2
1 st Revised Page No.
Cancels Original Page No.
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FiLIN
SEP 1 2 2001
7.4
Boise, Idaho
TABLE OF CONTENTS (Continued)
CALL TRACING
"""""""""""""""""""""""""""..................,.,............... ........
PER-CALL P A YPHON E SERVICE CHARGE............................................. ........
LISTINGS .................................................................................................... ........
BILLING AND COLLECTION .................................................................,..., ........
CONSUMER RATES AND CHARGES
................................................................... ........
8.4
INSTALLATION CHARGES
""""""""""""""""""""""""""""""'"......... ...,...
.40
CUSTOMER LINE CHARGES
""""""""""""""""""""""""""""""""'" ........
QWEST EXCHANGES.........................................................
""""""""""'" ...... ..
DIRECTORY ASSISTANCE....................,........,.......................................... ,..,.. ..
(T)
(N)
SPECIAL SERVICES AN D PROGRAMS ................................................................ ........
SPECIAL SERVICES AND PROGRAMS ................................................... ........
ISSUED: August 31 , 2001 EFFECTIVE: September 12 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
Original Page No.
Ionex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILING
SEP 1 2 2001
Boise, Idaho
1. APPLICATION OF TARIFF
- .
APPLICATION
General
This tariff applies to the furnishing of Local Exchange Services defined herein by
lonex Communications North, Inc., (hereinafter referred to as the "Company" or
Ionex ). Local Exchange Services are furnished for the use of End Users in
placing and receiving local telephone calls within the local calling area.
Tariff Applies
The provision of Local Exchange Services is subject to the Idaho Public Utilities
Commission Rules and Regulations and Terms and Conditions specified in this
tariff, and may be revised, added to or supplemented by superseding issues.
Services Subiect to Availability
lonex reserves the right to offer its Customers a variety of competitive Services
as deemed appropriate by the Company. Service will be available as facilities
mechanized ordering, billing, provisioning, ability to purchase tariff items for
resale and maintenance systems among Local Exchange Carriers (LEC's) and
Certified Local Exchange Carriers (CLECs) permit.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
Original Page No.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiliNG
lonex Communications North, Inc.SEP 1 2 2001
Boise, Idaho2. GENERAL REGULATIONS
GENERAL DEFINITIONS
Commercial Service (Business),
Service provided in offices, stores, factories , and all other places of a strictly
business nature.
Consumer Service
Denotes Service provided when the main station is located in a private
residence.
Customer Premises
All space in the same building occupied by a Customer and all space occupied
by the same Customer in different buildings on continuous property.
Exchange Area
An area for which a separate Local Rate Schedule is provided.
Exchange Service
The furnishing of equipment and facilities for telephonic communication within
Local Service Areas in accordance with the provisions of this tariff.
Local Exchange Service
Service which provides for exchange telephonic communication , including
access to Emergency Services (911 and 0), within the Local Service Area at
rates and under regulations as provided in this tariff.
Local Service Area
That area within which a Customer for Exchange Service can make telephone
calls without the payment of a toll charge. A Local Service Area may be made up
of one or more Central Office Areas or Exchange Areas.
TECHNICAL TERMS AND ABBREVIATIONS
Business Access Line
The telecommunication line from the Central Office switching point up to and
including the termination on the Business Customer s premises in either a
terminal block, or other point of termination.
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
Original Page No.
lonex Communications North, Inc.
ommlSSlon
Office of the Secretary
ACCEPTED FOR FILING
SEP 1 2 2001
TECHNICAL TERMS AND ABBREVIATIONS (Continued)Boise, Idaho
Business Customer
A person partnership, or corporation who wishes to purchase
Telecommunication Services for business purposes.
Business Office
The office of the Telephone Company which handles Subscriber billing,
collections and applications for Service.
Call Transfer
A feature that allows any incoming calls to be transferred to another number.
Call Holding
A feature that allows placing a call on hold and consulting with a Third Party, then
returning to the original call.
Call Forward Busy
A feature that automatically forwards calls to another number when the dialed
number is busy.
Call Forward Don t Answer
A feature that automatically routes calls to another line if the dialed number is
not answered.
Call Forward Variable
A feature that allows forwarding of all incoming calls to another telephone
number.
Call Park
A feature that allows calls to be put on hold in a 'parking zone' until they are
answered by the correct party.
10 Call Pickup
A feature that offers the ability to answer any line within a specified group of
lines.
11 Call Tracing
feature that allows for the identification and recording of the telephone
numbers of some or all of the incoming calls to the telephone line of a Customer.
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No. 2
Original Page No.
Ionex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR Fit.IN
SEP 1 2 2001
TECHNICAL TERMS AND ABBREVIATIONS (Continued\Boise, Idaho
12 Call Reiection
A feature that enables a Customer to reject call attempts from Calling Parties by
dialing a code and the telephone numbers of calls to be rejected.
13 Call Waiting
A feature that sends a tone that informs the Customer that a second call is
waiting; and the caller hears a ringing sound , not a busy signal.
14 Caller ID and Blocking
A feature that displays the phone number and/or name of the incoming caller and
allows a Customer to block their own phone number and/or name from displaying
on called parties equipment. Compatible equipment is required for this feature.
15 Central Office Exchange
The territory served by a Central Office or a group of Central Offices, and one of
which may serve any part of the exchange.
16 Central Office Features
These are features such as Automatic Call Back, Call Trace, Caller 10 and
Related Blocking Features Distinctive Ringing/Call Waiting, Selective Call
Forward , Selective Call Rejection , Dial Call Waiting, Directed Call Pickup,
Distinctive Alert, Abbreviated Access, Answer Supervision, Caller Identification
Bulk Message Waiting, Message Delivery Service. This list is not all-inclusive.
17 Centrex 21
Central Office based business communication Service that provides
capabilities similar to those offered on a Private Branch Exchange, but without
requiring switching equipment on the Business Customer s premises.
18 Commission
The Idaho Public Utility Commission.
19 Conference Plus
A feature that establishes a conference call within up to five other participants
without the need for Operator assistance.
20 Continuous Redial
A feature that automatically redials the last number dialed. If the number is busy,special tone indicates when it becomes available.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No.
Cancels Original Page No.
Ionex Communications North, Inc.
. .
Office of the Secretary
ACCEPTED FOR FILING
SEP 1 2 2001
TECHNICAL TERMS AND ABBREVIA TlaNS (Continued\Boise, Idaho
I (T)
21 Contract
The agreement between The Company and a Customer for the furnishing of
Company Services.
22 Customer
The person, firm , or corporation responsible for the payment of charges and
compliance with the regulation of the Company.
23 DID - Direct Inward Dial I (T)A feature that enables completion of an incoming call directly to an extension
station without Operator assistance.
24 IDgital Data Service (Intrastate),
Digital transmission for transmitting data end-to-end within the state.
25 Directory Listing
Information contained in the Telephone Company owned telephone directory,
including reasonable advertising, whereby Telephone Users may ascertain the
telephone number of other Subscribers.
26 Disconnection
Discontinuance of telecommunication Service made at the request of the
Customer or at the option of the Company for nonpayment of Service or other
valid reason. The facilities so disconnected by the Company may be made
immediately available for use by another Subscriber.
27 Exchange
unit established by the Company for the administration of communication
Service in a specified area, It consists of one or more Central Offices together
with associated plant used in furnishing Access Line Service in the area.
28 Exchange Area
The territory served by an Exchange.
29 Exchange Service
The Telecommunication Service provided within a Local Calling Area, or
Exchange Area, in accordance with the tariff of Owest.
(T)
30 Extended Area Service
Interchange telephone service provided within Calling Areas, or Exchange Areasin accordance with the tariff of Owest.(T)
ISSUED: August 31, 2001 EFFECTIVE: September 12 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No. 2
Original Page No.1 0
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Ionex Communications North, Inc.
TECHNICAL TERMS AND ABBREVIATIONS (Continued\Boise, idaho
31 Hunting
A feature that forwards incoming calls to the next line in a group, hunting until an
open line is reached.
32 ISDN
Network architecture that enables one-to-one digital connections.
33 Last Call Return
A feature that dials the last call received, whether it was answered or not.
34 Listing Local Calling Area
That area throughout which an Exchange Service Business Customer at a given
rate may make a call without the payment of a Toll Charge. A Local Calling Area
may be made up of one or more Exchange Areas.
35 Local 21
The same as Centrex 21 (see definition above).
36 Local Telephone Service
Exchange Service available within the Exchange Area for communication
between Subscribers located within that Exchange Area only.
37 Message Waiting Indication
A feature that allows the Customer to know when voice messages are waiting.
38 Minimum Contract Period
The minimum length of time for which a Customer is obligated to pay for Service
facilities, whether or not retained by the Customer for such minimum length of
time.
39 Non Recurring Charge
A one-time charge associated with certain installations, changes or transfers of
Services either in lieu of or in addition to Recurring Monthly Charges.
40 PBX Services
private switching system serving an organization , business, company, or
agency and usually located on a Customer premises.
41 PBX Trunk
A line that connects a Private Branch Exchange to a Central Office.
ISSUED: Apri111, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Ionex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FiLING
SEP 1 2 2001
Idaho P.C. Tariff No.
Original Page No. 11
TECHNICAL TERMS AND ABBREVIATIONS (Continued),
Boise. Idaho
42 Point of Demarcation
Point of connection to which the Company is responsible.
43 Private Contract
An Agreement between the Company and a Business Customer for the
furnishing of Service.
44 Service Charges
The non-refundable charges that apply to Customer initiated requests for the
establishment of telephone Service, for the subsequent changes to that Servicefor reconnecting Service which has been temporarily disconnected for
nonpayment, or for the establishment of other miscellaneous Services.
45 Single Line
A single Access Line servicing a Customer.
46 Speed Calling
A feature that allows dialing a 1 or 2 digit code instead of dialing the complete
number in order to place a call.
47 Switch
unit of dial switching equipment which provides interconnection between
Access Lines.
48 Three Way Calling
See Conference Plus (above).
49 Telecommunications Services
The provision of facilities for the transmission and reception of messages
impressions , pictures and signals by means of electricity, electromagnetic
waves or any other kind of energy, force variations or impulses , whether
conveyed by cable, wire, radiation through space, or transmitted by means
of other media within a specific area or between designated points,
50 Termination Char9!
A special charge applied under certain conditions defined in Private Contract with
a Business Customer when the expiration of the Minimum Contract Period
terminates Services. Any Termination Charge shall be specified in the Private
Contract and made known in advance to the Business Customer.
ISSUED: Apri111 , 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 12
Cancels Original Page No. 12
Ionex Communications North, Inc.
TECHNICAL TERMS AND ABBREVIATIONS (Continuedl
LJ ,IC !,lieS lommlssion
Office of the Secretary
ACCEPTED FOR FILING
SEP 1 2 2001
Boise, Idaho I (T)
51 Toll Trunks
A single transmission path connecting two switching systems.
52 The Telephone Company
Qwest Communications , Inc.(T)
UNDERTAKING OF THE COMPANY
General
The Company undertakes to provide the Services offered in this tariff on
the terms and conditions and at the rates and charges specified.
Service Provided
The Company will provide Local Exchange Services consisting of
furnishing switched communication in connection with one-way
and/or two-way information transmission points within a Local
Calling Area.
Minimum Period of Service
Service will be provided for a minimum period of a least one
month , 24-hours per day.
Geo~hic Availability
Service will be provided in the Exchanges specified in this tariff
where facilities billing capability, and the ability of lonex to
purchase the tariff elements for resale are available.
Terms and Conditions
Written Service Orders
Customer may be required to enter into written Service Orders
which shall contain or reference a specific description of the
Service ordered , the rates to be charged , the duration of the
Services, and the terms and conditions in this tariff. The
Customer will also be required to execute any other documents as
may be reasonably requested by the Company.
Service After Expiration of Order
At the expiration of the initial term specified in each Service Order
or in any extension thereof, Service shall continue on a month-to-
month basis at the then current rates unless terminated by either
Party upon written Notice. Any termination shall not relieve the
Customer of its obligation to pay any charges incurred under the
Service Order and this tariff prior to termination. The rights
ISSUED: August 31,2001 EFFECTIVE: September 12,2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No. 2
Original Page No. 13
Idaho Public Utilities Commission
Office of the Secretary
- .~
~- c
SEP 1 2 2001
Ionex Communications North, Inc. Boise, Idaho
and obligations which by their nature extend beyond
termination of the term of the Service Order shall survive
termination.
the
such
Notification of Service-Affecting Activities
The Company will provide the Customer reasonable notification of Service-
affecting activities that may occur in normal operation of its business. Such
activities may include, but are not limited to: equipment or facilities additions
removals or rearrangements of equipment, and routine preventive maintenance.
Generally, such activities are not specific to an individual Customer, but affect
many Customers' Services. No specific advance notification period is applicable
to all Service activities. The Company will work cooperatively with the Customer
to determine the reasonable notification requirements. With some emergency or
unplanned Service-affecting conditions, such as an outage resulting from cable
damage, notification to the Customer may not be possible.
Provision of EcrnlPment and Facilities
Service Commencement Date
The Company shall use reasonable efforts to make available
Services to a Customer on or before a particular date, subject to
the provisions of and compliance by the Customer with the
regulations contained in this tariff. The Company does not
guarantee availability by any such date and all not be liable for
any delays in commencing Service to any Customer.
Company Furnished Facilities
The Company shall use reasonable efforts to maintain facilities
and equipment that it furnishes to the Customer. The Customer
may not nor may the Customer permit others to rearrange
disconnect , remove , attempt to repair or otherwise interfere with
any of the facilities or equipment installed by the Company, except
upon the written consent of the Company.
Facility SubstitutionThe Company may substitute, change or rearrange any
equipment or facility at any time and from time to time, but shall
not thereby alter the technical parameters of the Service provided
to the Customer.
Use of Company Facilities and EQuipment
Equipment the Company provides or installs at the Customer
premises for use in connection with the Services the Company
offers shall not be used for any other purpose other than that for
which the Company provided it.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
Original Page No. 14
Idaho Public Utilities Commission
ACCEPT D FOR FILIN
SEP 1 2 2001
Ionex Communications North, Inc.
Misuse of Company Facilities
The Customer shall be responsible for the payment of Service
Charges, as set forth herein , for visits by the Company s agents or
employees to the premises of the Customer if the Service
difficulty or problem results from the misuse or damage to the
equipment or facilities furnished pursuant to this tariff by the
Customer.
Company Responsibility for EQuipment
The responsibility of the Company shall be limited to the furnishing
of facilities offered under this tariff and to the maintenance and
operation of such facilities. Subject to this responsibility, the
Company shall not be responsible for the transmission of signals
by Customer-provided equipment or for the quality of, or defect in
such transmission; or the reception of . signals by Customer-
provided equipment.
LIABILITY OF THE COMPANY
1. Service Liability
Limited Liability
The Company liability, if any, for its willful misconduct is not
limited by this tariff. With respect to any other claim or suit by a
Customer, or by any others , for damages associated with the
installation, provision, termination , maintenance repair or
restoration of a Service , and subject to the provisions following,
the Company s liability, if any, shall not exceed an amount equal
to the proportionate charge for the Service for the period during
which the Service was affected. This liability for damages shall be
in addition to any amounts that may otherwise be due the
Customer under this tariff as a Credit Allowance for Interruptions.
Acts of Other Communication Utilities
The Company is not liable for any Act or Omission of any other
communications utility or for damages associated with Services
not provided by the Company.
Indemnification
The Company shall be indemnified, defended, and held harmless
against any claim , loss or damage arising from the use of Service
offered under this tariff, involving:
Claims for libel, slander, invasion of privacy, or
infringement of copyright arising from any
communication;
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
Original Page No. 15
Idaho Public Utilities Commission-umce oj the SecretaryACCEPTED FOf~ FH.../NG
SEP 1 2 2001Ionex Communications North, Inc.
Boise, Idaho
Claims for patent infringement arising from
combining or using the__Service furnished by the
Company in connection with facilities or equipment
furnished by others; or
All other claims arising out of any Act or Omission
of others in the course of using Services provided
pursuant to this tariff.
Use in Explosive Atmosphere
The Company does not guarantee or make any warranty with
respect to its Services when used in an explosive atmosphere.
The Company shall be indemnified, defended and held harmless
by the Customer and Authorized User from any and all claims by
any person relating to the Services so provided.
No License Under Patents
No license under patents (other than the limited license to use) is
granted by the Company or shall be implied or arise by estoppel
with respect to any Service offered under this tariff. The Company
will defend the Customer and Authorized User against claims of
patent infringement arising solely from the use by the Customer or
Authorized User of Services offered under this tariff and will
indemnify such Customer or Authorized User for any damages
awarded based solely on such claims.
Excused Failures By Company
The Company s failure to provide or maintain Services under this
tariff shall be excused by governmental orders , civil commotion
preemption of existing Services to restore Services in compliance
with Part 64 Subpart 0, Appendix A, of the FCC's Rules and
Regulations, Acts of God and other circumstances beyond the
Company s reasonable control.
Validity of Disclaimers
The included tariff language does not constitute a determination
by the Commission that a limitation of liability imposed by the
Company should be upheld in a Court of Law. Acceptance for
filing by the Commission recognizes that it is a Court'
responsibility to adjudicate negligence and consequential damage
claims. It is also the Court's responsibility to determine the validity
of the exculpatory clause.
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
Original Page No. 16
,"I
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Qff
~~ -"
pf tht\ S~i)tij~afY
, . ~,
.' ACCEJ~~T~C FOR FiliNG
f. : ':::~
; :~"'-: . ". '
s~~ 1 ~ 2001lonex Communications North, Inc.
BQi$fl, 'LIABILITY OF THE COMPANY (Continuedl
Temporary Suspension For Repairs
----.,-..
The Company shall have the right to make necessary repairs or changes in its
facilities at any time and will have the right to suspend or interrupt service
temporarily for the purpose of making the necessary repairs or changes in its
system. When such suspension or interruption of Service for any appreciable
period is necessary, the Company will give the Customers who may be affected
as reasonable notice thereof as circumstances will permit, and will perform the
work with reasonable diligence, and if practicable at times that will cause the
Customer the least inconvenience. When the Company is repairing or changing
its facilities it shall take appropriate precautions to avoid unnecessary
interruptions of communications or Customer s Service.
OBLIGATIONS OF THE CUSTOMER
Customer Responsibilities
Charges
The Customer is responsible for payment of all applicable charges
pursuant to this tariff.
Damages from Customer Conduct
The Customer is responsible for damage to or loss of the
Company s facilities or equipment caused by Acts or Omissions of
the Customer or the noncompliance by the Customer with these
regulations , or by fire or theft or other casualty on the Customer
premises , unless caused by the negligence or willful misconduct
of the employees or agents of the Company.
Indemnification of Company for Claims
Customer shall indemnify, defend , and hold harmless the Company from and
against all claims, actions, damages , liabilities, costs and expenses, including
reasonable attorney s fees for:
Negligence
Any loss, destruction or damage to property of the Company for
any Third Party, or the death or injury to persons, including, but
not limited to employees or invitees of either Party, to the extent
caused by or resulting from the negligent or intentional Act
Omission of the Customer, its employees , agents, representatives
or invitees; or
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
Original Page No. 17
a 0 U IC !! les .ommlSSlon
Office oJ the Secretary
ACCEPTED FOH FILING
SEP 1 2 2001Ionex Communications North, Inc.
08LIGA TIONS OF THE CUSTOMER (Continued\Boise, Idaho
Infringement
Any claim, loss , damage , expense or liability for infringement of
any copyright, patent, trade secret, or any proprietary or
intellectual property right of any Third Party, arising from any Act
or Omission by the Customer, including, without limitation, use of
the Company Services and facilities in a manner not
contemplated by the Agreement between the Customer and the
Company.
Customer EQuipment
Provided by Customer
Customer provided terminal equipment on the Customer
premises, and the electric power consumed by such equipment
shall be provided by and maintained at the expense of the
Customer.
Com pati bility
The Customer is responsible for ensuring that Customer-provided
equipment connected to Company equipment and facilities is
compatible with such equipment and facilities. The magnitude
and character of the voltages and currents impressed
Company-provided equipment and wiring by the connection
operation or maintenance of such equipment and wiring must be
such as not to cause damage to the Company-provided
equipment and wiring or injury to the Company s employees or
other persons. Any additional protective equipment required to
prevent such damage or injury shall be provided by the Company
at the Customer s expense.
Interconnection of Facilities
Any special interface equipment necessary to achieve compatibility between the
facilities and equipment of the Company used for furnishing Local Exchange
Services and the channels , facilities or equipment of others shall be provided at
the Customer s expense.
Inspections
Upon reasonable notification to the Customer, and at a reasonable time , the
Company may make such tests and inspections as may be necessary to
determine that the Customer is complying with the requirements set forth in the
section for installation, operation and maintenance of Customer-provided
facilities , equipment and wiring in the connection of Customer-provided facilitiesand equipment to Company-owned facilities and equipment.
ISSUED: April 11, 2000 EFFECTIVE: May 1, 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 18
Cancels Original Page No. 18
Ionex Communications North, Inc.
Idaho PubliC'. ; jj-j;ii;p"
Office of the Secretary
ACCEPTED FOR FILING
S E P 1 2001
Boise, Idaho
Corrective Action
If the protective requirements for Customer-provided equipment are not being
complied with , the Company may take such action as it deems necessary to
protect its facilities, equipment , and personnel. The Company will notify the
Customer promptly if there is any need for further corrective action. Within ten
days of receiving this Notice, the Customer must take corrective action and notify
the Company of the action taken. If the Customer fails to do this, the Company
may take whatever additional action is deemed necessary, including the
suspension of Service , to protect its facilities, equipment and personnel from
harm.
PAYMENTS AND CHARGES
Billing and Collection
General
The Customer is responsible for payment of all charges for
facilities and Services furnished by the Company to the Customer.
Billing Cycle
The Company will establish a monthly billing date for each
Customer account and shall bill all charges incurred by, and
credits due to the Customer under this tariff. Recurring Charges
are billed monthly, in advance of the month in which Service is
provided , except for usage sensitive charges which will be billed
monthly for the preceding billing period. Bills are due by the
payment due date shown on the bill.
Establishment and Maintenance of Credit
Establishment of Credit
The Company is not obligated to provide Service to any individual
or firm that owes for Service previously rendered the Company at
the same or a different address, until arrangements have been
made to liquidate such previous indebtedness to the Company.
Nor is the Company obligated to continue to provide Service to
any individual or firm whose credit with the Company is or
becomes doubtful, in the opinion of the Company. Applicants for
telephone service vvho are required to make a deposit may be
fe€tuired to pay in advance of instal-lation and/or construction
charges.In order to insure the payment of all charges due for its
Service, the Company may require any Customer to establish and
maintain his credit in one of the following \vays:
(D)
ISSUED: August 31, 2001 EFFECTIVE: September 12, 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
Idaho P.C. Tariff No. 2
1st Revised Page No. 19
Cancels Original Page No. 19
lonex Communications North, Inc.
Idaho Public Utilities Commission
Office of the Secretary
i~' (\ u
~- '
SEP 1 2 2001
By furnishing credit references acceptable to the
Company.
By means of a cash deposit.
Reserved For Future Use
Initial Deposit
The amount of deposit required shall not be more than
the average charge for t\vo months' local exchange
service plus two months' estimated toll service billed by
the Company.
Increased Deposit
The Company may require the Customer to increase the
amount of the deposit at any time , if the toll charges
billed to the Customer by the
Company exceed the amount estimated under the
following circumstances:
2:. ;.; -2-;. 8-:..2:.;. (al.us -tom er s... wit IJ...s i
* ..
(6)... men th.s.. .se rv ice.
f.. Gf-......a-.... .G-u-st Gm e r .....-wi t-h-,-at.......I€ ast _no- six-. --ffiooths-ef
se rv i G e,-th €-.f€q u ked... €I ef)Gs It...ffi.ay-b e -.i RG (-eased
by.......th€- -..Ge.rnp any.......lf...- tGH--'Ghar~-s -...bmeti.....-by.- .
Ge.rnpaA.y..-are..... at, ..~east- -tw e A .ty -f.~ v€..... pe fG eB-t-
-(
2:59/01
a Ad-.. a.. ..-rn'lnlrn urn .....ef- .$2.Q.....OQ.....h 19' h€f-- tAaf1"~ ig1~y
est4mated..-.duFffig.-t M--. tAf€€...... ffi'()A tRs,..... J*fer --te-.-fRe
Company request for an additional deposit.
(b) Customers with less than six (6) months
selvice.
For a customer vlith less than six consecutive
months of service, the required deposit may be
increased by the Company if toll charges billed by
the Company are at least twenty five percent
(25%) and a minimum of $20.00 higher than
originally estimated during the month prior to the
Company request for an additional deposit and
satisfactory explanation for the higher charges as
an unusual situation is not found to exist by the
Company.
Reserved For Future Use
A deposit may be made at any Company business office or authorized
agent.
8.2
Reserved For Future Use
+-Ae-GGffi.paf1y....wHl-ffiaffi.t-affi....reG0r-G.s-.wh'~Gh--shGw...tAe'-Aame-aRG-.-ad.dfes-5
ef.---eaG-A--dep0SHGf--t-he--ameuAt......aA€I--date--ef---the--.depesit..-an4-eaffi
tr-af1saGtlen.......GGAG€fnln9..-..-t-he-d.ep0s.it;.._.-..U-AGlaimed....-def)Gsits.--shaH--
d ~ sf) G sed-e f...iR.. .aGG0r€lanG e-. with...aw-;
ISSUED: August 31, 2001 EFFECTIVE: September 12, 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 75240
[phone]
I (D)
(T)
(D)
(T)
(D)
(T)
(D)
Idaho P.C. Tariff No.
2nd Revised Page No. 20
Cancels 1 st Revised Page No. 20
lonex Communications North, Inc.
Reserved For Future Use
Reserved For Future Use
Reserved For Future Use
Discontinuance of Service for Failure to Establish Credit
Service may be discontinued for failure to establish or maintaincredit, set forth in 2.A above, twelve days after the Companyhas mailed Notice requiring the Customer to do so.
2.1 Service Charge For Reconnection
Where Service has been discontinued for failure to establish
maintain credit as set forth in 2.A above, the applicableRestoration of Service Charges ($35.00) shall apply.
(T)
Returned Check Charges
The Customer will be assessed a charge of $15.00 for each check, draft, orelectronic funds transfer submitted by the Customer to the Company which afinancial institution refuses to honor.
Minimum Period Charae
The Minimum Period for flat rate Service is one month. When a Service isdiscontinued prior to the expiration of the Minimum Period, the Minimum PeriodCharge will apply. In addition all Nonrecurring Charges associated with theprovision of the Service will be billed.
ISSUED: September 19, 2002 EFFECTIVE: September ~O, ~9~2ISSUED BY: Russell C. Merbeth General Counsel IEiaho PI~bhc Ut~htJ~s Commission
OffIce of tile ~ecretary15305 Dallas Parkway, Suite 1500 ACCEPTED FOR FiLINGAddison, Texas 75001
[phone] SEP 3 0 2002
Boise, Idaho
Idaho P.C. Tariff No.
Original Page No. 21
""-
1.- n..LI:- I ,..
,"'...." . ..."",..
Office of the Secretary
ACCEPTED FOR FILING
SEP1 2001Ionex Communications North, Inc.
Boise, IdahoDISCONNECTION OR REFUSAL OF SERVICE
By the Company Without Notice
The Company may immediately disconnect or refuse the Service without Notice
only under the following circumstances:
Hazardous Condition
In the event of a condition on the Customer Premises
determined by the Company to be hazardous to the Customer, to
other Customers, to the Company s equipment, to the public, or to
the Company s employees;
Adverse Effects
In the event of Customer s use in such a manner as to adversely
affect the Company s facilities or the Company s Service to others;
Tampering
In the event of tampering with facilities furnished and owned by
the Company.
8y the Company After Prior Written Notice:
In addition to the reasons set forth in paragraph 2.1 above, the Company may
disconnect or refuse Service after providing prior Written Notice as specified in
paragraph 2.7.4 below for any of the following reasons:
Failure to Pay
Failure to pay the Customer bill for Local , Long Distance or
Miscellaneous Services when due;
Failure to Maintain Credit
Failure of a Customer to establish and maintain credit as required
by paragraph 2.
Failure to Make Proper AlWlication
Failure of a Customer to make proper Application for Service;
Violation of Rules
Customer s violation of the Company s Rules and Regulations onfile with the Commission;
ISSUED: April 11 , 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 22
Cancels Original Page No. 22
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILl' G
S E P 1 2001
DISCONNECTION OR REFUSAL OF SERVICE (Continued\i-l!"" .j,..I"i,.",00'-=, JUOM""
Failure to Grant Access
Failure of the Customer to permit the Company reasonable
access to its facilities;
Failure to Fulfill Contract Obligations
Failure of the Customer or prospective Customer to fulfill the
contractual obligations imposed upon him or her as conditions of
obtaining Service by a contract filed with, and subject to, the
regulatory authority of the Commission;
Failure to Grant Right-of-wav
Failure of the Customer or Prospective Customer to furnish
permits or certificates of right-of-way specified to be furnished in
the Company s Rules filed with the Commission as conditions for
obtaining Service, or the termination of those permissions or
rights;
When Required bv Governmental Authoritv
When necessary for the Company to comply with any Order or
request of any governmental authority with jurisdiction.
Only One Written Notice of Disconnection
Only one written Notice will be provided to the Customer if multiple violations
occur under paragraph 2.2 above.
Method of Giving Notice of Disconnection
The Notice of pending disconnection required by these Rules shall be written
Notice setting forth all reasons for the Notice, and the final date by which the
account is to be settled or specific action taken. The Notice shall be considered
rendered to the Customer when deposited in First Class U.S. Mail with postage
prepaid. The final date shall be no less than seven (7) days after the Notice is
rendered, excluding Sundays and legal holidays or in the case of deposits
twelve (12) days . The Notice will include a toll free or collect number where a
Customer can obtain additional information. Subsequent to the written Notice as
described hereinabove , the Company will make a reasonable attempt to contact
the Customer to make payment arrangements at least 24 hours prior to the
scheduled disconnect in accordance with Commission Rules.
(D)
No-Disconnection Periods
The Company will not disconnect service on a Friday, Saturday, or legal
holiday, or after 2:00 P.M. except where an emergency exists.
ISSUED: August 31, 2001 EFFECTIVE: September 12,2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No. 2
Original Page No. 23
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Ionex Communications North, Inc.
Billing Disputes and Disconnection Boise, Idaho
In the event of a dispute concerning a bill, the Company will: investigate
the dispute promptly; advise the Customer of the investigation and its
results; attempt to resolve the dispute; and withhold disconnection of
Service until the investigation is completed and the Customer is informed
of the results. If, after the Company has completed the investigation and
made findings , the Customer is satisfied , the Customer must submit
payment in full of any bill that the Company concludes is still due. If the
Customer still feels there is a dispute , the matter shall be handled as an
informal complaint against the Company and disposed of pursuant to the
applicable Rules of the Idaho Public Utilities Commission.
Emergency Medical Conditions
Notwithstanding any other provision of these Rules, the Company shall postpone
the disconnection of Service to a Residential Customer for a reasonable time and
in accordance with Commission Rules , if the Customer produces verification from
a physician, or a public health or social services official , which states that
telephone Service is essential due to an existing medical emergency of the
Customer, a member of the Customer s family or any permanent resident of the
premises where Service is rendered. This written verification shall identify the
medical emergency and specify the circumstances. Initial verification may be by
telephone if written verification is forwarded to the Company within five days. Ifthe written verification is not received within five days, Service may be
disconnected prior to the expiration of the period of postponement.
Disconnection At Customer s ReQuest
Contracts for Service may be terminated prior to the expiration of the contract
period provided advance Notice is given to the Company and upon agreement to
pay all charges due for the Service furnished , plus any Termination Charges
which might be applicable. Where a Contract for Service is canceled before
establishment of the Service is completed, a charge not to exceed the Installation
Charge will be applied if all or a portion of the facilities have already been
installed.
Transfers of Service
No minimum or Termination Charge will apply (unless otherwise stated
specifically in this Tariff) where a new Customer takes over the Service of a
former Customer, provided the Service is to be furnished at the same location
without interruption and that the new Customer assumes all unpaid charges on
the original contract. Minimum and Termination Charges will apply for any new
Service furnished under the original contract which is not retained by the new
Customer.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 24
Cancels Original Page No. 24
lonex Communications North, Inc.
10 Events Beyond Customer s Control
No minimum or Termination Charge will apply in the event the Service
terminated because of condemnation, destruction , or damage to property byfire or other cause beyond the control of the Customer.
11 Restoration of Service
7. 11 .
11.
11.
Before Service Termination Completed
If any Customer Service is restored after having beendisconnected in accordance with this Tariff, but a CompanyService Order to terminate such Service has not been completedwhen such Service is restored, the Customer will be required to
pay a $35.00 Restoration of Service Charge.
After Service Termination Completed
When a Customer Service has been disconnected accordance with this tariff and the Service has been terminatedthrough the completion of a Company Service Order, Service willbe re-established only upon the basis of an Application for NewService.
Only After Receipt of all Amounts Owed
If Service has been suspended or discontinued for nonpaymentService will be re-established upon receipt of payment of all
charges due, which includes charges for services and facilitiesduring the period of suspension and which may include a Service
Restoration Fee of $35.00. If the Customer has a history ofpayments returned for insufficient funds , the Company mayrequire payment by cash, money order or certified check. If suchpayment is made by personal check, restoration of Service will be
affected upon clearance of the check by the bank.
12 Cancellation of Ar!J)lication For Service
When the Customer cancels an Application for Service prior to the start of
Service or prior to any special construction, no charges will be imposed exceptfor those specified below:
12.Company Incurred Installation Expenses
Where , prior to cancellation by the Customer, the Company incursany expenses in installing the Service or in preparing to install the
Service that it otherwise would not have incurred, a charge equalto the costs the Company incurred, less net salvage, shall apply,but in no case shall this charge exceed the sum of the charge for
the minimum period of Services ordered, including InstallationCharges, and all charges others levied against the Company thatwould have been chargeable to the Customer had Service begun.
ISSUED: September 19,2002 EFFECTIVE: September 30,2002ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
(T)
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
SEP 3 2002
b,,;~, Irl;:ho
Idaho C. Tariff No.
1 st Revised Page No. 25
Cancels Original Page No. 25
lonex Communications North, Inc.
12 Cancellation of Application For Service (Continuedl
12.Special Construction Expenses
Where the Company incurs an expense in connection with special
construction, or when special arrangements of facilities or
equipment have begun before the Company receives a
Cancellation Notice, a charge equal to the cost incurred, less net
salvage, applies.
13 Changes in Service ReQuested
If the Customer makes or requests material changes in circuit engineering,
equipment specifications, Service parameters, premises locations or otherwise
materially modifies any provision of the Application for Service, the Customer
Installation Fee shall be adjusted accordingly.
NOTICES AND COMMUNICATIONS
To Customer
In lieu of the location where the Service is provided , the Customer may designate
on the Service Order an address to which the Company shall mail or deliver all
Notices and other communications, including the bill.
To Company
All Notices to the Company should be sent in writing to:
IONEX COMMUNICATIONS NORTH , INC
Local Customer Service
15305 Dallas Parkway, Suite 1500
Addison , Texas 75001 (T)
Notices in Writina
All Notices or other communications required to be given pursuant to this tariff
will be in writing. Notices and other communications of either Party, and all bills
mailed by the Company, shall be presumed to have been delivered to the otherparty on the third business day following placement of the Notice,
communication , or bill with the US Mail or a private delivery service, prepaid and
properly addressed, or when actually received or refused by the addressee
whichever occurs first.
Q!!ligation to Notify of Changed Address
The Company or the Customer shall advise the other of any change to the
address designated for Notices , other communications or billing, by following the
procedures for giving Notice set forth herein.
ISSUED: September 19,2002 EFFECTIVE: September 30, 2002
ISSUED BY: Russell C. Merbeth, General Counsel
'~aho Public Utilities Commission15305 Dallas Parkway, Suite 1500 Office of the SecretaryAddison, Texas 75001 ACCEPTED FOR FILING
[phone]
SEP 3 0 2002
Boise. Idaho
Idaho P.C. Tariff No.
1 st Revised Page No. 26
Cancels Original Page No. 26
lonex Communications North, Inc.
ASSIGNMENT OR TRANSFER OF SERVICE
Neither the Company nor the Customer may assign or transfer its rights or duties in
connection with the Services and facilities provided by the Company without the written
consent of the other Party, except that the Company may assign its rights and duties (a)
to any subsidiary, parent company or affiliate of the Company, (b) pursuant to any sale
or transfer of substantially all the assets of the Company, or (c) pursuant to any
financing, merger or reorganization of the Company.
SHORTAGE OF EQUIPMENT OR FACiliTIES
The Company reserves the right to limit or to allocate the use of existing facilities or
additional facilities offered by the Company when necessary because of lack of facilities
or due to some other cause beyond the Company s control. The furnishing of Service
under this tariff is subject to the availability on a continuing basis of all the necessary
facilities and is limited to the capacity of the Company s facilities as well as facilities the
Company may obtain from other carriers to furnish Service from time to time as required
at the sale discretion of the Company.
TAXES. CHARGES. ASSESSMENTS AND FEES
11.The Customer is responsible for payment of any sales , use , gross receipts,
excise, occupation license or local state and federal taxes, charges
assessments or fees, however designated (excluding taxes on the Company
net income) imposed on or based upon the provision, sale or use of the
Company s Services. All such taxes, charges, assessments or fees are listed as
separate line items on the Customer s bill.
11.In the event that any regulatory agency, legislative body or Court of competent
jurisdiction promulgates regulations or modifies existing ones including, without
limitation , regulations regarding pay phone compensation , access charges and/or
universal service ("Regulatory Activity ), the Company reserves the right, at any
time, and upon ten (10) days Notice to: (i) pass through to the Customer all, or a
portion of, any charges or surcharges directly or indirectly related to such
Regulatory Activity; or, (ii) modify the rates, including any rate guarantees , and/or
terms and conditions contained in this Tariff to reflect the impact of such
Regulatory Activity.
11.3 In compliance with IPUC Order No. 29101 , a monthly surcharge is assessed on
each residence and business line. The surcharge contributes towards funding
for the Idaho Universal Service Fund and, unless otherwise modified , changed or
canceled by the IPUC, shall be assessed at the rate of $0.13 per business line
and $0.08 per residential line Effective October 1 , 2002.
, T)
ISSUED: September 19,2002 EFFECTIVE: September 30, 2002
ISSUED BY: Russell C. Merbeth, General Counsel Idaho Public Utilities Commission
15305 Dallas Parkway Suite 1500 Office of the Secretary
Addison, Texas 75001 ACCEPTED FOR FILING
[phone] SEP 3 0 2002
Boise, Idaho
Idaho P.C. Tariff No.
2nd Revised Page No. 27
Cancels 1st Revised Page No. 27
lonex Communications North, Inc.
I~aho U IC tl lies ommlSSlon
Office of the Secretary
ACCEPTED FOR FILING
MAY 1 ,- 2003
CUSTOMER COMPLAINTS Boise. Idaho
12.To Company Employee
A Customer or prospective Customer may initiate a complaint with the Company
on a relevant matter by telephone, in person, or in writing directed to the
Company at any of its offices. The Company s response to the complaint will
generally be in the same form used by the Customer. However, the Company
may respond to written complaints by telephone or personal visits when it
believes such communication will be effective in resolution of the issues.
12.Supervisory Review
The Customer may at any point during resolution of the complaint seek review by
a Supervisor or Manager.
12.PUC Review
Upon investigation and final resolution by the Company, if the Customer wishes
further review, the Customer should direct all appropriate information to:
Idaho Public Utilities Commission
472 W. Washington
O. Box 83720
Boise, 10 83720-0074
[phone]
IDAHO TELECOMMUNICATIONS SERVICE ASSISTANCE PROGRAM
13.Telephone Assistance Discount
In accordance with the Idaho Telecommunications Service Assistance Program
(ITSAP) Idaho Code 956-901 , the Company will provide a monthly discount to
eligible Subscribers of Residential Basic Local Exchange Service in the amount
of a state credit of $3.50 and a credit in an amount authorized by the FCC. In no
case will the discount exceed the rate charged for the grade of Residential
Service subscribed to by each individual.
13.Funding
The cost of the program shall be funded from a uniform monthly surcharge on
each Business and Residential Access Line, excluding those residential access
lines receiving ITSAP credit. The current surcharge rate as set by the Idaho
Public Utilities Commission per Commission Order 29214 is $0.12 per End User
Effective May 1 , 2003. This surcharge will be explicitly stated on Customer
billings each month.
, T)
ISSUED: April 21 , 2003 EFFECTIVE: May 1, 2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho Public Utilities Commission
Idaho P.C. Tariff No.
Original Page No. 27. ACCEPTED FOR FILING
JAN 3 0 2004
Ionex Communications North, Inc.
DISPUTE RESOLUTION
This Section applies to any dispute, controversy, or claim, whether based in contract
tort, equity, statute or any other legal theory, between the Customer and the Company
arising out of, or relating to, any Service, product, facilities , charge , advertising,
representation, Act or Omission of the Company, or any other dispute, controversy, or
claim arising from the relationship between the Parties that either the Customer or the
Company has against the other, regardless of the date of accrual and even if the
dispute, controversy, or claim arises after Service has terminated (hereinafter collectively
referred to herein as "Dispute" or "Disputes
).
All Disputes must be resolved as
described in this Section. BY ORDERING AND/OR CONTINUING SERVICES
PROVIDED IN THIS TARIFF, THE CUSTOMER AGREES THAT ANY DISPUTE WILL
BE RESOLVED BY THE DISPUTE RESOLUTION PROCESS DESCRIBED HEREIN
AND NOT BY A JUDGE OR JURY IN COURT.
If the Customer has a Dispute with the Company, the Customer must first call the
Company s Customer Service Department, at the number listed on the Customer
invoice, to attempt to resolve the Dispute. The Customer must describe the Dispute and
provide the Company with any supporting documentation reasonably requested by the
Company. Likewise , if the Company has a Dispute with the Customer it will notify the
Customer by letter sent to the Customer s billing address and attempt to resolve it before
pursuing arbitration.
(N)
If the Parties are unable to resolve the Dispute within 60 days of the initial notice , either
Party may request arbitration as described below.
MANDATORY ARBITRATION OF DISPUTES: ANY DISPUTE OF ANY KIND
BETWEEN THE CUSTOMER AND THE COMPANY, OR ANY EMPLOYEE, AGENT
PRIVY OR AFFILIATED ENTITY OF EITHER PARTY, WILL BE RESOLVED BY FINAL
AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL
ARBITRATION ACT, NOT STATE LAW, GOVERNS THIS PROCESS , INCLUDING THE
ARBITRABILITY OF ANY DISPUTE UNDER THIS TARIFF AND THE REVIEW OF ANY
AWARD.
ISSUED: January 18, 2004 EFFECTIVE: January 30, 2004
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
Original Page No. 27.
l~aho Public Utilities Commission
~P. '
ACCEPTED FOR FiLl
JAN 302004
lonex Communications North, Inc.
DISPUTE RESOLUTION (Con~inuedl
The arbitration will be conducted by and under the then-applicable Commercial
Arbitration Rules of the American Arbitration Association ("AAA") at the nearest AAA
Case Management Center or other location as agreed upon by Customer and Company.
A single neutral arbitrator engaged in the practice of law will conduct the arbitration. The
arbitrator will be selected according to the rules of the American Arbitration Association
, alternatively, may be selected by agreement of the Parties, who will cooperate in
good faith to select the arbitrator. All expedited procedures prescribed by the applicable
Rules will apply. All required fees and costs will be paid equally by the Parties as set
forth in the AAA Commercial Arbitration Rules. The arbitrator s decision and award will
be final and binding, and judgment on the award rendered by the arbitrator may be
entered in any court with jurisdiction.
No Dispute may be joined with another lawsuit, claim, dispute, or arbitration brought by
any other person, or resolved on a class-wide basis. The arbitrator may not award
damages that are barred by this tariff and may not award punitive damages.
(N)
If any Party files a judicial or administrative action to resolve a Dispute without first
complying with the provisions of this Section and another Party successfully stays such
action and/or compels arbitration, the Party filing that judicial or administrative action
must pay the other Party s costs and expenses incurred in seeking such stay and/or
compelling arbitration, including attorney s fees.
Notwithstanding the provisions of this Section, the Customer may file a complaint with
the Commission as described in Section 2.12.
If any portion of this Section is determined to be invalid or unenforceable, the remainder
of this Section and this tariff shall remain in full force and effect.
ISSUED: January 18, 2004 EFFECTIVE: January 30, 2004
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No. 2
1 st Revised Page No. 28
Cancels Original Page No. 28
lonex Communications North, Inc.
, dies ommlssion
OffIce OT rhe Secretary
ACCEPTED FOR FiLING
SEP 1 2 2001
3. Service Areas Boise, Idaho
EXCHANGE CLASSIFICA TlaNS
General
lonex offers Local Exchange Service within the Qwest Exchange Areas and
Local Calling Areas. Exchange Areas are divided into Northern LATA and
Southern LATA and Rate Groups 1 and 2.
(T)
Pursuant to the Qwest tariff, the Exchange Access Line availability determines
the Rate Group in which an Exchange is placed:
(T)
Local Callin Area
North
North
South
South
Rate Grou Exchan e Access Line Availabilit
5000
5001 and reater
2500
2501 and reater
ISSUED: August 31, 2001 EFFECTIVE: September 12,2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
Original Page No. 29
Ionex Communications North, Inc.
Office of the Secretary
ACCEPTED FO!~ FiliNG
S E P 1 2001
Boise, Idaho
4. Special Arrangements
SPECIAL ARRANGEMENTS
Contracts
lonex may offer Customized Service Packages under special arrangements on a
case-by-case basis. Service offered under this tariff provision will be provided to
Customers pursuant to a special contract that shall be filed with the Idaho Public
Utilities Commission prior to becoming effective. Unless otherwise specified , the
regulations for such special arrangements will be in addition to the applicable
regulations and prices in other sections of this tariff.
Promotional Offerings
lonex may offer Services at a reduced rate, free of charge, or offer incentives
including gift certificates and coupons for promotional, market research or rate
experimentation purposes. Such offerings will be for a limited duration. Any
such offering will be filed as a tariff amendment with the Idaho Public UtilitiesCommission for review prior to becoming effective.
ISSUED: April 11, 2000 EFFECTIVE: May 1 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 30
Cancels Original Page No. 30
lonex Communications North, Inc.
5. Commercial Service
Office of the Secn3t~ry
ACCEPTED FOR FiLING
SEP 1 2 2001
LOCAL SERVICE Boise, Idaho
lonex Local Calling is provided to Business Customers as a flat fee Commercial Service.
The flat fee provides the Customer with unlimited calling to points within the Local
Calling Area. In those Exchanges Hste€f in paragraph 3.and~Customers may I (D)choose either Local 21 Service (a bundle of Services) or purchase Basic Exchange
Business Service and select individual features to create their own custom designed
bundle of Services.
LOCAL 21 SERVICE OFFERING
Local 21 Service provides a standardized bundle of Services at a single price per line.
The standard features included in the Company s Local 21 Service offering are:Hunting Call Identification and Blocking
Call Forward -- Don t Answer Call Forward -- Busy
Call Forward Busy -- Don t Answer Call Forward VariableCall Waiting Speed Calling (30)
Speed Calling (8)
BASIC EXCHANGE BUSINESS SERVICE OFFERING
Basic Exchange Business Service allows the Customer to purchase basic Service at a
single price per line and then to add individual features in order to create a customized
bundle of Services. The following features may be added to Basic Exchange Business
Service:
Hunting
Call Forward -- Don t Answer
Call Forward Busy -- Don t Answer
Call Waiting
Speed Calling (8)
CALL TRACING
Call Identification and Blocking
Call Rejection
Call Forward -- Busy
Call Forward Variable
Speed Calling (30)
Call Trace
Allows a Called Party to initiate an automatic trace of the last call received. Call
Trace is available on a usage-basis only. After receiving the call which is to be
traced , the Customer dials a code and the traced telephone number is
automatically sent to the Company for further action. The Customer originating
the trace will not receive the traced telephone number. The results of a trace will
be furnished only to legally constituted law enforcement agencies or authorities
upon proper request by them. Manual Trap and Trace is available wherefacilities permit.
ISSUED: August 31 , 2001 EFFECTIVE: September 12, 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No. 2
Original Page No. 31
a 0 ~ IC ti1ities Comml~~io
OffIce of the SeeretaryACCEPTED FOR FILIN;J
S E P 1 2 20Ionex Communications North, Inc.
Call Tracing Rates
Call Tracing - Manual
Call Tracing - Automatic
Boise, IdabfJ
No Charge
$1 .00 per activation
PER-CALL PAYPHONE SERVICE CHARGE
There is a per-call Service Charge of $0.30 for all originating payphone traffic.
LISTINGS
Customers shall provide the Company with information for all listings.
Primary Listings
The Customer will receive a single White Page and a single Yellow Page listing
at no additional charge.
Additional Listings
The term Additional Listing denotes any White Page listing, regardless of form, in
addition to the Primary Listing. A monthly rate applies for each Additional Listing.
Additional Business Listings may be any of the following:
Private Listings - Non-Published Service
Private Listing Telephone Numbers are not listed in either the
Company s directories or Directory Assistance Records available
to the general public. Incoming calls will be completed by the
Company only when the Calling Party places the call by number.
The Company will adhere to this practice notwithstanding any
claim of emergency the Calling Party may assert. The provision of
Private Listing does not create any relationship or obligation
direct or indirect, to any other person than the Customer. The
Company liability, if any, for gross negligence or willful
misconduct in releasing or publishing Private Listings or the right
of the Customer to seek any legal remedy available for the same
is not limited by this tariff. In the absence of gross negligence
willful misconduct, the Company s liability, if any, for releasing or
publishing Private Listings shall not exceed the monthly charges
which the Customer may have made for such unpublished Service
for the period during which the Service was affected.
Semi-Private Listings - Non-Listed Service
Semi-private Listing Telephone Numbers are not listed in the
Company s directories but are included in Directory Assistance
Records available to the general public.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]
Idaho P.C. Tariff No.
2nd Revised Page No. 32
Cancels 1 st Revised Page No. 32
lonex Communications North, Inc.
BilliNG AND COllECTION
Terms and Conditions
lonex s billing terms are net twenty (20) days. Customer s second statement will
be captioned with a Reminder Notice of the Past Due Amount. Fourteen (14)days after receiving their second statement they will be sent a Disconnect Notice
granting ten (10) days to pay. A Collection Representative will call the Customer
after the Customer has received the Disconnection Notice. If the Customer doesnot remit payment within the allotted ten (10) days to pay, a CollectionRepresentative will give them one final call before suspending their Service. IfPayment Arrangements are made at this time no suspension in Service will bemade. If lonex does not receive a response by 5:00 p.m. on the tenth day,Service will be suspended by the following workday.
Reconnection
In the event Customer s Service is suspended for non-payment, Customer will berequested to remit payment for the balance in full before reconnection as well as
a $35.00 Restoration of Service Fee. If Customer s Service is suspended morethan once , a credit check will be completed before reconnection of Service.
(T)
Service Termination by Customer
In the event Customer requests termination of lonex s Service and reconnection
to The Telephone Company, Customer will be charged a $50.00 Reconnect Fee.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
SEP 3 0 2002
Boise, Idaho
ISSUED: September 19,2002 EFFECTIVE: September 30 2002ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 33
Cancels Original Page No. 33
Ionex Communications North, Inc.
6. Commercial Rates and Charges
INSTAllATION CHARGES
These charges are nonrecurring and apply to various Customer requests for connecting,moving or changing Service. They are in addition to any other scheduled rates andcharges that would normally apply under this tariff.
Service Order Charae
This charge is for receiving, recording and processing information necessary to
execute a Customers' request for Service. One Record Charge applies for allchanges and/or additions ordered and provided at the same time for the sameCustomer.
PIC change, per Primary Line, Trunk or Port
Nonrecurring Char~
$5.(N)
Change Charges
Changes va'Y depending on custom arrangement
requested by the Customer
ICB
Service Order Charge for Install/Change of Basic
Features, Directory Listings and PAV Codes
$10,(I)
Service Order Charge - Basic or Complex Lines/Features $30,
$30.
(N)
(N)Basic Line Connection Charge for New
Installations (per Line)
***
Complex Line Connection Charge for New
Installations (per Line)Existing NRC
Complex Feature Installation Charge (per Feature)Existing NRC
Complex Feature Change (Analog Trunk, Telebranch
Market Expansion Line, BRI , Centrex)
$5,(N)
Complex Feature Change Charge (PRI, T-1 Trunks
Private Lines)
$50.(N)
Basic Lines are Residential or Business Local Exchange Lines served with dial tone;
***
Complex Lines are Trunks, ISDN, Centrex, Telebranch, Market Expansion Lines, and Private Lines;1) Service Order Charge applies on all requests, For multiple request types, only the highest Service OrderCharge is applied, There are unlimited Moves, Adds or Changes allowed per Service Order Charge.
2) Line Connection Charge applies per new line installed and is in addition to Service Order Charge,
3) Complex Features Change Charge is per feature and is applied in addition to Service Order Charge.
(N)
ISSUED: September 19,2002 EFFECTIVE: Septe4M~~~i ~ooas CommissionISSUED BY: Russell C. Merbeth, General Counsel Office of the Secretary15305 Dallas Parkway, Suite 1500 ACCEPTED FOR FILING
Addison, Texas 75001
S E P 3 0 2002(214) 646-2300
Boise, Idaho
Idaho P.C. Tariff No.
1 st Revised Page No. 33.
Cancels Original Page No. 33.
lonex Communications North, Inc.
6. Commercial Rates and Charges
INSTAllATION CHARGES (Continuedl
Service Order Char~(Continuedl
Reserved For Future Use
Reserved For Future Use
line Connection Charaes
Charges for connection or reconnection of Customer s line(s) to The Telephone
Company s Central Office will be based upon that which is charged Company by
The Telephone Company. These charges will be passed through to Customer
as Non-Recurring Line Connection Charges.
local 21 Rates line Connection Charges
North - $43.00 per line
South - $52.00 per line
Basic Exchange line Connection Char~
Individual Line - North - $43.00 per line
Individual Line - South - $52.00 per line
CUSTOMER liNE CHARGE
A Customer Line Charge (CLC) is assessed on all business and residential local lines.
The charge reimburses the Company for ILEC Subscriber Line Charges and other
expenditures associated with the provision of the telephone infrastructure that enables
End Users to make and receive interstate long distance calls.
Monthly Rate
Single Line, Business Service (per line)
Non-Primary Business Line or Trunk, each
Multi-line Business Line or Trunk, each - including 1 st line
$6.
$9.
$9.
QWEST EXCHANGES
Two alternative programs are available for election by the Customer: Local 21 Rates or
Basic Exchange Business Rates.
(M)
(M)
, M)
, M)
(M)
(M)
(M)
ISSUED: September 19, 2002 EFFECTIVE: September 30,2002
ISSUED BY: Russell C. Merbeth, General Counsel Idaho P~bHc Utilities Commission
15305 Dallas Parkway, Suite 1500 Office of the Secretary
Addison, Texas 75001 ACCEPTED FOR FILING
[phone] SEP 30 2002
Boise, Idaho
Idaho P.C. Tariff No.
1 st Revised Page No. 34
Cancels Original Page No. 34
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 2003
8oise~ IdahoLocal 21 Rates
Local 21 Rates are available under either a three (3) year contract or a five (5)
year contract. Election of these rates must be made at the time the contract is
executed. Local 21 Rate includes all features described in paragraph 5.2 -
LOCAL 21 SERVICE OFFERING. The following rates are per Access Line:
Three (ID Year Rate
Three (3) year minimum term contract rate:
North - Rate Groups 1 and 2 - $46.00 monthly
South - Rate Groups 1 and 2 - $46.00 monthly
Five (ID Year Rate
Five (5) year minimum term contract rate:
North - Rate Groups 1 and 2 - $46.00 monthly
South - Rate Groups 1 and 2 - $46.00 monthly
(I)
(I)
Basic Exchange Business Rates
Commercial Customers who do not elect Local 21 Rates will be billed for Basic
Exchange Business Rates. These Customers will be charged the following rates
(less any applicable discount set forth in paragraphs 6.3 Term Discounts for
Basic Exchange Business Rates and 6.3.4 Special Feature Discounts below):
Business Flat Rate - Per Month
North - Group 1 - $21.49 per line
North - Group 2 - $24.49 per line
South - Group 1 - $26.63 per line
South - Group 2 - $32.13 per line
Individual Features - Per Month - Per Line
Hunting
Group
Group 2
Call Forward -- Don t Answer
Call Forward Busy -- Don t Answer
Call Waiting
Speed Calling (8)
Call Identification
CalilD Blocking
CalilD Blocking per call
Call Forward -- Busy
Call Forward Variable
Speed Calling (30)
Call Rejection
South NorthN/A $8.
N/A $4.
N/A $4.
$4.00 $2.
$5.50 $5.50
$7.50 $4.
$4.38 $3.
$7.95 $7.
$2.00 $2.N/C N/C
$3.00 $4.
$5.50 $3.
$5.47 $5.
$4.50 $4.
(I)
ISSUED: February 21, 2003 EFFECTIVE: March 6, 2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 35
Cancels Original Page No. 35
lonex Communications North, Inc.
LLL no LI' "'
""
'\oIQIIU I UIJII\,
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 2003
Boise, IdahogWEST EXCHANGES (Continued),
Special Features
ISDN Month-to-Month
without Usage Allowance
ISDN Month-to-Month
with Usage Allowance
ISDN Month to Month - Flat
Custom Ringing - 1st #
Custom Ringing - Add!. #
Custom Ringing - Service
and Equipment Charge
Directory Listings
Change in Primary Listing
Additional Listings
Private Listings
Semi-Private Listings
South North Non-Recurring
$ 39.10$ 39.00 $110.
$ 68.10$ 68.00 $110.
$184.10$184.00 $110.
(D)
7.45 N/A$ 5.25 N/A
$ 10.00 N/A
N/A
N/A
N/A
South North Non-RecurringN/A N/A $ 20.N/A N/A $ 6.$ 1.25$ 4.00 $ 25.00-S $5.00-
$ .
75$ 2.50 $ 25.00-S $5.00-
Term Discounts for Basic Exchange Business Rates
Any Customer taking Service under the Basic Exchange Business Rate will
qualify for a discount from all the tariff charges in effect at the time that the
Customer enters into a contract with the Company by agreeing to anyone of
three minimum term contracts. Those term discounts are as follows:
One (1) year contract rate
Three (3) year contract rate
Five (5) year contract rate
1 % Discount
40/0 Discount
60/0 Discount
ISSUED: February 21, 2003 EFFECTIVE: March 6, 2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
2nd Revised Page No. 36
Cancels 1 st Revised Page No. 36
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 2003
Boise, Idaho
gWEST EXCHANGES (Continuedl
Special Features Discounts
Regardless of the length of the term, all Basic Exchange Business Customers
will receive a 40/0 discount from the tariff rates for the following features:
ISDN
DIRECTORY ASSISTANCE SERVICES
I Custom Ringing
(D)
Directory Assistance
Directory Assistance Charge applies per Directory Assistance call. The
Customer may make two (2) requests for a telephone number per call. The
Directory Assistance Charge applies regardless of whether the Directory
Assistance Operator is able to supply the requested number.
Each Directory Assistance call (intraLA T A, interLA T A, National)$1.
ISSUED: February 23,2003 EFFECTIVE: March 6,2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
Original Page No.3 7
Idaho Public Utilities Commission
vTTlce OT tile Mcretarv
ACCEPTED FOR FILING
SEP 1 2 2001Ionex Communications North, Inc.
Boise, Idaho
7. Consumer Service
LOCAL SERVICE
lonex Local Calling is provided to Consumer Customers as a flat fee Residential
Service. The flat fee provides the Customer with unlimited calling to points within the
Local Calling Area.
BASIC EXCHANGE CONSUMER SERVICE OFFERING
Basic Exchange Consumer Service allows the Customer to purchase basic service at a
single price per line and then to add individual features in order to create a customized
bundle of Services. The following features may be added to Basic Exchange Consumer
Service:
Hunting
Call Forward -- Don t Answer
Call Forward Busy -- Don t Answer
Call Waiting
Speed Calling (8)
CALL TRACING
Call Identification and Blocking
Call Rejection
Call Forward -- Busy
Call Forward Variable
Speed Calling (30)
Call Trace
Allows a Called Party to initiate an automatic trace of the last call received. Call
Trace is available on a usage-basis only. After receiving the call which is to be
traced , the Customer dials a code and the Traced Telephone Number is
automatically sent to the Company for further action. The Customer originating
the trace will not receive the traced telephone number. The results of a trace will
be furnished only to legally constituted law enforcement agencies or authorities
upon proper request by them. Manual Trap and Trace is available where
facilities permit.
Call Tracing Rates
Call Tracing - Manual
Call Tracing - Automatic
No Charge
$1.00 per activation
PER-CALL PAYPHONE SERVICE CHARGE
There is a per-call service charge of $0.30 for all originating payphone traffic.
ISSUED: April 11, 2000 EFFECTIVE: May 1 2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, Texas 752040
[phone]
Idaho P.C. Tariff No.
1 st Revised Page No. 38
Cancels Original Page No. 38
Ionex Communications North, Inc.
liSTINGS
Customers shall provide the Company with information for all listings.
Idaho Public Utilities Commls~ion
Office of the Secretr:!
ED FOF~ ~';'ILIN
SEP 1 2 2001
Primary listings
The Customer will receive one Primary Listing in the alphabetical section of the
directory which serves the Customer s location at no charge.
Additional listings
The term Additional Listing denotes any White Page listing, regardless of form , in
addition to the Primary Listing. A monthly rate applies for each Additional Listing.
Additional Listings may be any of the following:
Private listings - Non-Published Service
Private Listing Telephone Numbers are not listed in either the
Company s directories or Directory Assistance Records available
to the general public. Incoming calls will be completed by the
Company only when the Calling Party places the call by number.
The Company will adhere to this practice notwithstanding any
claim of emergency the Calling Party may assert. The provision of
a Private Listing does not create any relationship or obligation
direct or indirect , to any other person than the Customer. The
Company liability, if any, for gross negligence or willful
misconduct in releasing or publishing Private Listings or the right
of the Customer to seek any legal remedy available for the same
is not limited by this tariff. In the absence of gross negligence or
willful misconduct, the Company s liability, if any, for releasing or
publishing Private Listings shall not exceed the monthly charges
which the Customer may have made for such Unpublished
Service for the period during which the Service was affected.
Semi-Private listings - Non-listed Service
Semi-private Listing Telephone Numbers are not listed in the
Company s directories, but are included in Directory Assistance
Records available to the general public.
BilliNG AND COllECTION
Terms and Conditions
lonex s billing terms are net twenty (20) days. Customer s second statement will
be captioned with a Reminder Notice of Past Due Amount. Fourteen (14) days
after receiving their second statement they will be sent a Disconnect Notice
granting ten (10) days to pay. A Collection Representative will call the Customer
after the Customer has received the Disconnection Notice. If the Customer does
not remit payment within the allotted ten (10) days to pay, a Collection
Representative will give them one final call before suspending their Service. If
Payment Arrangements are made at this time , no suspension in Service will be
made. If lonex does not receive a response by 5:00 p.m. on the tenth day,
Service will be suspended by the following workday.
(MT)
ISSUED: August 31,2001 EFFECTIVE: September 12 2001
ISSUED BY: Alisa Head, Tariff & Regulatory Manager
5710 LBJ Freeway, Suite 215
Dallas, Texas 752040
[phone]
Idaho P.C. Tariff No.
2nd Revised Page No. 39
Cancels 1 st Revised Page No. 39
Ionex Communications North, Inc.
BilliNG AND COllECTION (Continued),
Reconnection
In the event Customer s Service is suspended for non-payment, Customer will be
requested to remit payment for the balance in full before reconnection as well as
a $35.00 Restoration of Service Fee. If Customer s Service is suspended more
than once, a credit check will be completed before reconnection of Service.
(T)
Service Termination by Customer
In the event Customer requests termination of lonex s Service and reconnection
to The Telephone Company, Customer will be charged a $50.00 Reconnect Fee.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
SEP 3 0 2002
hlJl~..., ,.;~ho
ISSUED: September 19,2002 EFFECTIVE: September 30, 2002
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addhon, Texas 75001
[phone]
Idaho P.C. Tariff No.
3 rd Revised Page No. 40
Cancels 2nd Revised Page No. 40
lonex Communications North, Inc.
8. Consumer Rates and Charges
INSTAllATION CHARGES
These charges are nonrecurring and apply to various Customer requests for connecting,
moving or changing Service. They are in addition to any other scheduled rates and
charges that would normally apply under this tariff.
Service Order Charge
This charge is for receiving, recording and processing information necessary to
execute a Customers' Request for Service. One Record Charge applies for all
changes and/or additions ordered and provided at the same time for the same
Customer.
PIC change, per Primary Line, Trunk or Port
Nonrecurring Char~
$5,(N)
Change Charges
Changes vary depending on custom arrangement
requested by the Customer
ICB
Service Order Charge for Install/Change of Basic
Features, Directory Listings and PAV Codes
$10,(I)
Service Order Charge - Basic or Complex Lines/Features $30.
$30.
(N)
(N)Basic Line Connection Charge for New
Installations (per Line)
***
Complex Line Connection Charge for New
Installations (per Line)
Existing NRC
Complex Feature Installation Charge (per Feature)Existing NRC
Complex Feature Change (Analog Trunk, Telebranch
Market Expansion Line, BRI, Centrex)
$5.(N)
Complex Feature Change Charge (PRI, T-1 Trunks,
Private Lines)
$50.(N)
Basic Lines are Residential or Business Local Exchange Lines served with dial tone;
***
Complex Lines are Trunks, ISDN, Centrex, Telebranch, Market Expansion Lines, and Private Lines;
1) Service Order Charge applies on all requests, For multiple request types, only the highest Service Order
Charge is applied. There are unlimited Moves, Adds or Changes allowed per Service Order Charge.
2) Line Connection Charge applies per new line installed and is in addition to Service Order Charge,
3) Complex Features Change Charge is per feature and is applied in addition to Service Order Charge,
(N)
ISSUED: September 19, 2002 EFFECTIVE: SeP1fdW~f~bflc !J~~QfCommisstGnISSUED BY: Russell C. Merbeth, General Counsel Office of the Secretary
15305 Dallas Parkway, Suite 1500 ACCEPTED FOR FILING
Addison, Texas 75001
SEP 3 0 2002(214) 646-2300
Boise, Idaho
Idaho P.C. Tariff No.
Original Page No. 40.
lonex Communications North, Inc.
8. Consumer Rates and Charges
INSTAllATION CHARGES (Continuedl I (M)
Reserved For Future Use
line Connection Charges
Charges for connection or reconnection of Customer s line(s) to The Telephone (M)Company s Central Office will be based upon that which is charged Company by
The Telephone Company. These charges will be passed through to Customer
as Non-recurring Line Connection Charges.
Basic Exchange Line Connection Char~
North - $50.
South - $30.
(M)
CUSTOMER liNE CHARGE
A Customer Line Charge (CLC) is assessed on all business and residential locallines. The charge reimburses the Company for ILEC Subscriber Line Chargesand other expenditures associated with the provision of the telephoneinfrastructure that enables end users to make and receive interstate longdistance calls.
Single Line, Primary Residential Service
Non-Primary Residential Line
Each Additional Residential Line
Monthlv Rate
$6.
$7.
$7.
(M)
Idaho Public Utilities Commission
Office of the SecretaryACCEPTED FOR FILING
Sf? 3 0 2002
Boise, Idaho
ISSUED: September 19 2002 EFFECTIVE: September 30 2002ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
2nd Revised Page No. 41
Cancels 1 st Revised Page No. 41
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 2003
QWEST EXCHANGES
Boise, idaho
Basic Exchange Consumer Rates
Consumer Customers will be billed for Basic Exchange Consumer rates. These
Customers will be charged the following rates (less any applicable discount set
forth in paragraphs 8.2 Term Discounts for Basic Exchange Consumer Rates
and 8.3 Special Feature Discounts below:
Consumer Flat Rate - Per Month
North - Group 1 - $ 8.47
North - Group 2 - $ 9.
South - Group 1 - $11.
South - Group 2 - $17.
Individual Features - Per Month- Per Line
Hunting
Call Forward -- Don t Answer
Call Forward Busy -- Don t Answer
Call Waiting
Speed Calling (8)
Call Identification
CalilD Blocking
CalilD Blocking per call
Call Forward -- Busy
Call Forward Variable
Speed Calling (30)
Call Rejection
Special Features South North
South
$8. 00
$1.
$1.
$5.
$2.
$6.
$1.
N/C
$ .
$3.
$3.
$4.
North
N/A
$1.
$1.
$4.
$2.
$5.
$1.
N/C
$ .
$3.
$3.
$4.
Custom Ringing - 1st #
Custom Ringing - Add\. #
$ 5.00 N/A
$ 2.50 N/A
Non-Recurrin
(D)
N/A
N/A
Non-Recurrin
$ 8.
$ 6.
$25.00-S $5.00-
$25.00-S $5.00-
Directory Listings
Change in Primary Listing
Additional Listings
Private Listings
Semi-Private Listings
South North
N/A
N/A
$ 1.25 $4.
$ .
75 $2.
ISSUED: February 21, 2003 EFFECTIVE: March 6, 2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
2nd Revised Page No. 42
Cancels 1 st Revised Page No. 42
lonex Communications North, Inc.
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 2003
gWEST EXCHANGES (Continuedl BOI'i~ '~h'.)1., t ., I
Term Discounts for Basic Exchange Consumer Rates
Any Customer taking Service under the Basic Exchange Consumer Rate will
qualify for a discount from all the tariff charges in effect at the time that the
Customer enters into a contract with the Company by agreeing to anyone of
three minimum term contracts. Those term discounts are as follows:
One (1) year contract rate
Three (3) year contract rate
Five (5) year contract rate
1 % Discount
40/0 Discount
60/0 Discount
Special Feature Discounts
Regardless of the length of the term, all Basic Exchange Consumer
Customers will receive a 40/0 discount from the tariff rates for the following
features:
(D)(D)I Custom Ring!!Jg
DIRECTORY ASSISTANCE SERVICES
Directory Assistance
Directory Assistance Charge applies per Directory Assistance call. The
Customer may make two (2) requests for a telephone number per call. The
Directory Assistance Charge applies regardless of whether the Directory
Assistance Operator is able to supply the requested number.
Each Directory Assistance call (intraLA T A, interLA T A, National)$1.
ISSUED: February 21 , 2003 EFFECTIVE: March 6, 2003
ISSUED BY: Russell C. Merbeth, General Counsel
15305 Dallas Parkway, Suite 1500
Addison, Texas 75001
[phone]
Idaho P.C. Tariff No.
Original Page No. 43
lonex Communications North, Inc.
ommlSSIOI1
OffIce of the SecretaryACCEPTED FOR FlliN
SEP 1 2 2001
9. Special Services and Programs Boise, Idaho
SPECIAL SERVICES AND PROGRAMS
Reserved for Future Use.
ISSUED: April 11, 2000 EFFECTIVE: May 1,2000
ISSUED BY: Sue E. Weiske, General Counsel
5710 LBJ Freeway, Suite 215
Dallas, TX 75240
[phone]