Heartline Communications Inc.pdf

Heartline Communications, Inc.ID P.C. - Tariff No.Original Title Sheet
Title Sheet
Idaho Telecommunications Tariff
This tariff contains the descriptions, regulations, and rates
applicable to the furnishing of service and facilities for
telecommunications services provided by Heartline Communications,Inc., hereinafter in the text of this tariff referred to asHeartline" with principal offices at 16416 Northchase, Suite 290,
Houston, Texas , 77060. Heartline ' s toll free telephone number for
customer service inquiries is 800/569-2200. This tariff applies
for services furnished within the State of Idaho. This tariff is
on file with the Idaho Public utilities Commission, and copies maybe inspected during normal business hours at the Company
principal place of business.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Barrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho
Heartline Communications , Inc.ID P.C. - Tariff No.Original Sheet
Check Sheet
Sheets 1 through 16 inclusive of this tariff are effective as ofthe date shown at the bottom of the respective sheet (s). Original
and revised sheets as named below comprise all changes from the
original tariff and are currently in effect as of the date on the
bottom of this page.
SHEET REVISION
OriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginal
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
MAR 6 -- 1995
Boise. Idaho
. -_
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Table of Contents
Title Sheet................................................. Cover
Check Sheet.................................................... 1
Table of Contents.............................................. 2
Section 1 - Technical Terms and Abbreviations..................
Section 2 - Rules and Regulations..............................
Section 3 - Description of Service........................... .
Section 4 - Rates............................................. 15
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
MAR 6 - 1995
Boise. Idaho
Heartline Communications , Inc.ID P.C. - Tariff No.Original Sheet
Symbols
The following are the only symbols used for the purposes indicatedbelow:
D - Delete or Discontinue.
I - Change Resulting In An Increase to A Customer s Bill.
M - Moved From Another Tariff Location.
N - New.
R - Change Resulting In A Reduction to A Customer s Bill.
T - Change In Text or Regulation But No Change In Rate or Charge.
Issued:February 17, 1995 Effective:
Issued by:Idaho Public Utilities CommissionJoseph R. Harrott, President Office of the SecretaryHeartline Communications, Inc. ACCEPTED FOR FILING16416 Northchase, Suite 290Houston, Texas 77060 MAR 6 - 1995
Boise, Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Tariff Format
Sheet Numbering - Sheet numbers appear in the upper right
corner of the sheet. Sheets are numbered sequentially.
However, new sheets are occasionally added to the tariff.
When a new sheet is added between sheets already in effect, a
decimal is added. For example, a new sheet added between
sheets 14 and 15 would be 14.
Sheet Revision Numbers - Revision numbers also appear in the
upper right corner of each sheet. These numbers are used to
determine the most current sheet version on file with theIPUC. For example, the 4th revised Sheet 14 cancels the 3rdrevised Sheet 14. Because of various suspension periods,
deferrals, etc. the IPUC follows in their tariff approval
process, the most current sheet number on file with the
Commission is not always the tariff page in effect. Consul t
the Check Sheet for the sheet currently in effect.
Paraqraph Numberinq Sequence There are nine levels of
paragraph coding. Each level of coding is subservient to itsnext higher level:
1.1.1.1.A.1.1.A.
1.1.A.1. (a).1.1.A.1. (a) .1.1.A.1. (a) .I. (i).1.1.A.1. (a) .I. (i). (1).
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President Idaho Public Utilities CommissionHeartline Communications, Inc. Office of the Secretary16416 Northchase, Suite 290 ACCEPTED FOR FILING
Houston, Texas 77060
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Tariff Format (Cont'd.
Check Sheets - When a tariff filing is made with the IPUC , an
updated check sheet accompanies the tariff filing. The check
sheet lists the sheets contained in the tariff, with a crossreference to the current revision number. When new pages are
added, the check sheet is changed to reflect the revision.
All revisions made in a given filing are designated by anasterisk (*
).
There will be no other symbols used on this
page if these are the only changes made to it ( i . e ., the
format, etc. remains the same, just revised revision levels on
some pages). The tariff user should refer to the latest check
sheet to find out if a particular sheet is the most current on
file with the IPUC.
Issued:February 17 , 1995 Effective:
Idaho Public Utilities CommissionJoseph R. Harrott, President Office of the Secretary
Heartline Communications, Inc. ACCEPTED FOR FI L! NG16416 Northchase, Suite 290Houston, Texas 77060 MAR 6 - 1995
Issued by:
Boise, Idaho
Heartline Communications, Inc.ID P. U. C. - Tariff No.Original Sheet
Section 1 - Technical Terms and Abbreviations
Access Line - An arrangement which connects the customer s location
to a Heartline Communications, Inc. switching center.
Authorization Code - A numerical code, one or more of which are
available to a customer to enable him/her to access the carrier,
and which are used by the carrier both to prevent unauthorized
access to its facilities and to identify the customer for billingpurposes.
Company orHeartline
" .
Carr ier Heartline Communications,Inc. ,
Customer - The person, firm, corporation or other entity which
orders service and is responsible for payment of charges due and
compliance with the Company's tariff regulations.
Day - From 8: 00 AM up to but not including 5: 00 PM local time
Monday through Friday.
Evening - From 5: 00 PM up to but not including 11: 00 PM local time
Sunday through Friday.
Holidays - Heartline Communications, Inc.' s recognized holidays are
New Year s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day
and Christmas Day.
Night/Weekend - From 11: 00 PM up to but not including 8: 00
Sunday through Friday, and 8: 00 AM Saturday up to but not including5: 00 PM Sunday.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Section 2 - Rules and Regulations
Undertakinq of Heartline Communications, Inc.
Heartline Communications, Inc.' s services and facilities are
furnished for communications originating at specified points
within the State of Idaho under terms of this Tariff.
Heartline Communications, Inc. installs, operates and
maintains the communication services provided herein under in
accordance with the terms and conditions set forth under thisTariff. It may act as the customer s agent for ordering
access connection facilities provided by other carriers orenti ties, as legally defined in Idaho Public utili ties
Commission rules and regulations, when authorized by the
customer to allow connection of a customer s location to the
Heartline network. The customer shall be responsible for all
charges due for such service arrangement.
Limi tations
Service is offered subject to the availability of
facilities and the provisions of this Tariff.
Heartline reserves the right to discontinuefurnishing service, or limit the use of servicenecessitated by conditions beyond its control or
when the customer is using service in violation of
the law or the provisions of this Tariff.
All facilities provided under this Tariff aredirectly controlled by and the customer may nottransfer or assign the use of service
facilities, except with the express written consent
of the Company. Such transfer or assignment shall
only apply where there is no interruption of the
use or location of the service or facilities.
Issued:Effective:
Issued by:
February 17, 1995
Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290
Houston , Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise, Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Section 2 - Rules and Requlations (Cont' d. )
Limitations (Cont'd.
Prior written permission from the Company isrequired before any assignment or transfer. All
regulations and conditions contained in this Tariff
shall apply to all such permitted assignees ortransferees, as well as all conditions for service.
Liabilities of the Company
The below tariff language does not constitute a
determination by the Commission that a limitationof liabili ty imposed by the Company should be
upheld in a court of law. Acceptance for filing bythe Commission recognizes that it is a court'
responsibility to adjudicate negligence and
consequential damage claims. It is also the
court' s responsibility to determine the validity of
the exculpatory clause.
Heartline s liability for damages arising out of
mistakes, interruptions , omissions, delays, errors
or defects in the transmissions occurring in the
course of furnishing service or facilities, and not
caused by the negligence of its employees or its
agents, in no event shall exceed an amount
equivalent to the proportionate charge to thecustomer for the period during which the
aforementioned faults in transmission occur.
Issued:Effective:
Issued by:
February 17, 1995
Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise, Idaho
Heartline Communications , Inc.ID P.C. - Tariff No.Original Sheet
Section 2 - Rules and Requlations (Cont 'd. )
Liabili ties of the Company (Cont' d. )
Heartline shall be indemnified and held harmless by
the customer against:
(A)Claims for libel, slander, or infringement of
copyright arising out of the material, data,
information, or other content transmitted over
the Company s facilities.
(B)All other claims arising out of any act
omission of the customer in connection with
any service or facility provided by Heartline.
Interruption of Service
Credit allowance for the interruption of service
which is not due to the Company testing or
adjusting, negligence of the customer, or to the
failure of channels or equipment provided by the
customer, are subject to the general liability
provisions set forth in 2.3. 1 herein. It shall bethe obligation of the customer to notify the
Company immediately of any interruption in service
for which a credit allowance is desired. Before
giving such notice , the customer shall ascertain
that the trouble is not being caused by any action
or omission by the customer with his control, or is
not in wiring or equipment, if any, furnished bythe customer and connected to the Companyfacilities. The Company's service and facilities
are provided on a monthly basis, unless ordered on
a longer basis and are provided 24 hours per day, 7
days per week.
For purposes of credit computation, every month
shall be considered to have 720 hours.
Issued:Effective:
Issued by:
February 17, 1995
Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise,
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet 10
Section 2 - Rules and Requlations (Cont'd.
Interruption of Service (Cont ' d. )
No credit shall be allowed for an interruption of a
continuous duration of less than two hours.
The customer shall be credited for an interruption
of two hours or more at the rate of 1/720th of the
monthly charge for the facilities affected for eachhour or major fraction thereof that the
interruption continues.
Credit Formula:Credi t =--A- x B
720
A II - outage time in hours.
B" - total monthly charge for affected facility.
2 .Restoration of Service
The use and restoration of service shall be in accordance
with the priority system specified in part 64, subpart D ofthe Rules and Regulations of the Federal CommunicationsCommission.
Returned Checks
If Company receives a check from a Customer in
payment for service rendered or for any other
reason of indebtedness and which is returned from
the bank due to insufficient or uncollected fundsclosed account, apparent tampering, missing
signature or endorsement, or for any other reason,
The Company shall apply a service charge of $10.00.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise, Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet 11
Section 2 - Rules and Requlations (Cont' d. )
Restoration of Service (Cont' d. )
Returned Checks (Cont' d. )
The charge shall be applied to Customer s monthly
billing in additional to any other charges which
may apply under this Tariff. Payment rendered by
check, which is subsequently dishonored shall not
constitute payment until such time as repayment is
made by valid means.
The requirements of this paragraph shall
applicable only to new Customers who apply for
service after the effective date of this Tariff.
The charge shall be applied to Customer s monthly
billing in additional to any other charges which
may apply under this Tariff. Payment rendered by
check, which is subsequently dishonored shall not
constitute payment until such time as repayment is
made by valid means.
The requirements of this paragraph shall
applicable only to new Customers who apply for
service after the effective date of this Tariff.
Deposits
The Company does not require a deposit from the customer.
Taxes
All state and local taxes (i.e., gross receipts tax, sales
tax, municipal utilities tax) are listed as separate line
items and are not included in the quoted rates.
Issued:February 17 , 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Com~issiol1
Office of the SecretalY
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet
Section 3 - Description of Service
Heartline One Plus Service
Flat rate service that
residential customers.
is pre-subscribed to business
Travel Service
Allows customer to gain access to their long distance service
from anywhere nationally to anywhere nationally via discount
service billed back to users office account.
Inbound 800 Wats
Permits called party to have a toll free number for customer
use and billed to the called party.
Timinq of Calls
The customer's long distance usage charge is based on the
actual usage of Heartline ' s services. Usage begins when the
called party picks up the receiver. When the called party
picks up is determined by hardware answer supervision in which
the local telephone company sends a signal to the switch or
the software utilizing audio tone detection. When software
answer supervision is employed, up to 60 seconds of ringing is
allowed before it is billed as usage of the network. A call
is terminated when the calling party hangs up.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications , Inc.
16416 Northchase, Suite 290
Houston , Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet 13
Section 3 - Description of Service (Cont'd.
Calculation of Distance
Usage charges for all mileage sensitive products are based on
the airline distance between rate centers associated with the
originating and terminating points of the call.
The airline mileage between rate centers is determined by
applying the formula below to the vertical and horizontal
coordinates associated with the rate center involved. The
Company uses the rate centers and associated vertical andhorizontal coordinates that are produced by Bell
Communications Research in their NPA-NXX V & H CoordinatesTape and Bell's NECA Tariff No.
FORMULA :
(V1 - V2)2 + (H1 - H2)2
Calculation of Distance (Cont' d. )
EXAMPLE:Distance between Miami and New York City -
Miami
New YorkDifference
351
997
354
529
1,408-879
Square and add:11,249,316 + 772,641 = 12,021,957
Divide by 10 and round:12,021,957 / 10 = 1,202,195.= 1,202,196
Take square root and round:202,196 = 1,096.= 1,097 miles
Minimum Call Completion Rate
A customer can expect a call completion rate of not less than
99% during peak use periods for all FGD services.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President
Heartline Communications, Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet 14
Section 3 - Description of Service (Cont' d. )
14 Calculation of Distance
Usage charges for all mileage sensitive products are based on
the airline distance between rate centers associated with the
originating and terminating points of the call.
The airline mileage between rate centers is determined by
applying the formula below to the vertical and horizontal
coordinates associated with the rate center involved. The
Company uses the rate centers and associated vertical andhorizontal coordinates that are produced by Bell
Communications Research in their NPA-NXX V & H CoordinatesTape and Bell's NECA Tariff No.
FORMULA :
(V1 - V2)2 + (H1 - H2)2
EXAMPLE:Distance between Miami and New York City -
Miami
New YorkDifference
351
997
354
529
1,408-879
Square and add:11,249,316 + 772,641 = 12,021,957
Divide by 10 and round:12,021,957 / 10 = 1,202,195.= 1,202,196
Take square root and round:202,196 = 1,096.= 1,097 miles
15 Minimum Call Com~letion Rate
A customer can expect a call completion rate of not less than
99% during peak use periods for all FGD services.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott, President Idaho Public Utiiities Commission
Heartline Communications, Inc. Office of the Secretary16416 Northchase, Suite 290 ACCEPTED FOR FILING
Houston, Texas 77060 MAR 6 - 1995
Boise, Idaho
Heartline Communications, Inc.ID P.C. - Tariff No.Original Sheet 15
Section 4 - Rates
Heartline One Plus Service
Usage Charge:
Day
Evening
Night/Weekend
$ .
2500
2500
2500
Installation Charge: $10.
Recurring monthly charge per account: $10.
Travel Service
. Usage Charge:
DayEvening
Night/Weekend
Per Call Charge
$ .
2500
2500
2500
5000
Inbound 800 Wats
Usage Charge:
DayEvening
Night/Weekend
$ .
2500
2500
2500
Installation charge: $50.
Recurring monthly charge per account: $10.
Issued:February 17 , 1995 Effective:
Issued by:Joseph R. Harrott , President
, .
a 0 U IC II lues ommlSSIOI1Heartl~ne Commun~cat~ons, Inc. Office of the SeCi;~l3ry16416 Northchase, Su~te 290 ACCEPTED FOR FILINGHouston, Texas 77060
MAR 6 - 1995
Boise. Idaho
Heartline Communications, Inc.ID P. U. C. - Tariff No.Original Sheet 16
Section 4 - Rates (Cont' d. )
Special Promotions and Discounts
The Company will, from time to time, offer special promotions
to its customers waiving certain charges. These promotions,
will for the purpose of bettering the overall service to the
customer, requires IURC approval and will not run longer than
90 days in any 12 month period.
Exemptions and Special Rates
Discounts for Hearinq Impaired Customers
telephone toll message which is communicatedusing a telecommunications device for the deaf
(TDD) by properly certified hearing or speech
impaired persons or properly certified business
establishments or individuals equipped with TDDs
for communicating with hearing or speech impaired
persons will receive, upon request, credit on
charges for certain intrastate toll calls placedbetween TDDs. The credit to be given on a
subsequent bill for such calls placed between TDDs
will be equal to applying the evening rate duringbusiness day hours and the night/weekend rate
during the evening rate period. Discounts do not
apply to surcharges or per call add on charges foroperator services when the call is placed by a
method that would normally incur the surcharge.
Issued:February 17, 1995 Effective:
Issued by:Joseph R. Harrott , President
Heartline Communications , Inc.
16416 Northchase, Suite 290Houston, Texas 77060
Idaho Public Utiliti3s Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 6 - 1995
Boise. Idaho