20220728Boomerang Wireless Form 481 and Affidavit.pdf

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luly 23,2O22
Commission Secretary
Idaho Public Utilities Commission
11331W. Chinden Blvd. Bldg. 8, Suite 201-A
Boise,ldaho 837t4
RE: FCC Form 48l-Annual Lifeline Certification- Filed on behalf of Boomerang Wireless, LLC dlbla
enTouch Wireless
Dear Secretary,
Pursuant to FCC requirements under 47 C.F.R. $ 54.4t6, enclosed please find for filing in the above-
referenced docket a copy of Boomerang Wireless, LLCdlb/a enTouch Wireless' FCC Form 481-Annual
Lifeline Eligible Telecommunications Carrier Certification.
lf you have any questions regarding this filing, please contact me at [phone] or
regu [e-mail].
Respectfu I ly su bm itted,
/slMark Lammert
Mark Lammert
Attorney-in-Fact
Boomerang Wireless, LLC dlbla enTouch Wireless
Enclosures
Statg of pennsvlvania CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRI ER
OF COMPLIANCE WITH SERVICE QUALIWAND CUSTOMER
PROTECTION, ABILITY TO REMAIN FUNCT]ONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT.
County O1 Chester
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)ss
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AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The ldaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications Carriers
(ETC) certify that it is compliant with applicable service quality standards and consumer protection rules; and
ETCs must demonstrate the ability to remain functional in emergencies. ln addition, the Commission must file
an annual certification with the USAC and the FCC that allfederal high-cost support provided to ETCs within
the State of ldaho will be used only for the provision, maintenance, and upgrading of facilities and services for
which the support is intended. Accordingly, the undersigned states and verifies under oath the following:
1. I am an officer o; Boomerang wireless' LLC an eligible telecommunications canier for receiving federal
universal service support under section2l4(e) of the Telecommunications Act of 1996 in the state of
ldaho.
2. I am familiar with the Company's day-to-day operations in the state of ldaho and with the State's
service quality standards and consumer protection rules as set forth in Commission Order No. 29841
3.Boomerang Wireless, LLC complying with applicable service quality standards and consumer
protection rules of the Federal Communications Commission and the ldaho Public Utilities
Commission.
4. I certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No. 29841 and in 47 C.F.R. $ 54.202(a)(2).
5. I also certify that all federal universal service support funds received by Boomerang Wireless, LLC during
the current calendar year will be used in a manner consistent with section 254(e); that is, for the
provision, maintenance, and upgrading of facilities and services for which the support is intended. The
company will continue to comply for the period of January 1, 2023, through December 31, 2023, to be
eligible for federal universal service fund support.
6. This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the IPUC
to certiff to the FCC that federal universal service support received by the eligible caniers in the state
will be used in a manner consistent with Section 254(e) of the nications
SVP ofFinance
Name/Title
0712612022
SUBSCRIBED AND SWORN to before is 26th
Notary Public for
of
Date
July,2022
at 415 McFarlan Rd. Suite 108. Kennett Sq. PA
Commonwealth o{ Fennsylvania - Notary Scal
FRANCES IYNN itAfilTlN - Notary Publlc
Cheater County
I{y Commlsslon Eglrer August 11, 2024
Commlsslon Number I 299656
Document Ref IJV\IJGZ-FQWTDilGSV€STST
My Commission expires 31
Pdggiiiil:,. ,rI l
Signature Gertificate
Reference number: UWJGZ-FQWTD-LXZSV-SST3T
Signer Tamestamp Slgnature
Domenic Fontana
Email: domenic.fu [e-mail]
Sent:
Viewed:
Signed:
Reclpient Vedfication:
/Email vorifed
/Personaly Known
26 Jul2022 16:11:53 UTC
26 Jul2022 16:11:56 UTC
26 Jrl2022 'l6:12:37 UTC
26 Jul2022 16:11:56 UTC
26 ni2022 16:11:03 UTC
lP sddresE: 68.1 62.7 0.251
Location: Klng ot Prulsia, United States
ViaOne Services
Email : [e-mail]
Sent: 26 Jru12022 16:11:53 UTC
Mewed: 26 Jul2O22 16:12:46 UTC
Signed: 26 Jul2022 16:21:28 UTC
Document nolarized onilne using audio-video communication on:
26 Jul2022 '16:2'l:28 UTC
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<010> Study Area Code a1 qo??
<015> Study Arca Name Boomeranq Wireless tLC
<020> Program Year 2023
<030> Contact Name - Person USAC should contact regarding this data Mark Lammert
<03S> ContactTelephonelrlumber-Numberofper:onidentifiedindataline<030> 4A77943488 ext
<039> contactEmait Address-Email Addressof personidentifiedindataline<oto> reguf atoryCIcsilongwood' com
Select from the drop down menu or check the boxes below to note compliance with 54.313(fX1). Privately held carriers must ensure c
financial reporting requirements set forth in 47 CFR 54.313(fX2). I further certify that the information reported on this form and in thr
attached below is accurate.
(300e)
(3010A)
(30108)
(3012A)
(30128)
(3013)
(3014)
(3016)
(3017)
(3019)
Progress Report on 5 Year Plan
Carrier certifios to 54.313(0{1}(iii)
Ceniflcation of Public lnterest Obligations (47 CFR 5
54.313(f)(1}{i))
Please Provide Attachment
Rate.of-Return Communlty Anchor lnstltutlons
lndicate if the carrier newly deployed broadband
servlce to community anchor institution(s) ln the
previous calendar year.
Please Provide Attachment
Using llnt, download template and list the number,
name and address for each community anchor
instltution. Attach the document which contains the
community anchor lnstitutlon details os required by
47 C.F.B. 5 s4.313(fl(1)(iil
ls your company a Privately Held ROR Carrier (47
crR q s4.313(fl(2))
lf yes, does your company file the RUS annual report
Please check thele boxes to conflrm that the
attached PDF, on line 3017, contains the required
lnformation pursuant to 5 54.313(f}(2) compliance
requires:
Electronlc copy of their annual RUS reports
(Operating Report for Telecommunicationr
Borrowers)
Document{s} with Balance Sheet, lncome Statement
and Statement of Cash Flows
lfthe response is yer on llne 3014. attach your
company's RUS annual report and all required
documentation
lf the response ls no on line 3014, ls your eornpany
audited?
lfthe response is yes on line 3018, pleare check the
boxes below to confirm your submission on line
3026 puriuant to 5 54.313(0(21, contains:
Either a copy of their audited financial statem€nt; or
(21 a flnancial report In a format comparable to RUS
Operatlng Report for Telecsmmunications Borrowers
Document(s! for Balance Sheet, lncome Statement
:::::]::::::::::::::: J: .:-: - I JL
Name of Attached Document Listing Required
lnformation
Name of Attached Document listinB
Required lnformation
(Yes/No)
(Yes/Nsl
Name of Attached Document Listing Required
lnformation
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{301s)
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(3018)
(3020)
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Area Name
Prolram Year
B@mran9 Iirolorr ll.C
<030>
<035>
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Contact Telephone Number - Number of person ldentlfled ln data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030> r.rurirory.c!r ronsyod.cm
tO05 Rural Broadband Experlmcnt
Authorlzed Rural Broadband Experiment (RBE) recipients must address the certification for public interest
obll3ations and provide a list of newly served communlty anchor institutions,
Publk lnterest Obllt tions - FCC 14-98 (paragrrphr 2629, 781
Please address Line tO01 regarding compliance with the Commlssion's publlc inter€st obligations. All RBE
participants must provide a respons€ to Line 4fi)1.
tl{101. Recipient certlfles that lt is offering broadband meeting the requisite public interest obligatlons consistent
with the category for whlch they were relected, lncluding broadband speed, latency, usage capacity, and rates that
are reasonably comparable to rater for comparable offerings in urban areas.
RBE Communlty Anchor lnstltutl,ons
<4003a> lndicate if the carrier newly deployed broadband service to community anchor lnstitutlon(s) in the
prevlous calendar year
<4003b> Please Provide Attachment: Using llnk,
download template and llst the number, name
and address for erch communlty anchor
lnstltutlon. Attach the document whlch containr
the community anchor institutlon detalls as
regulred by FCC 14-98 (paratraph 79)
Name of Attached Document Listlng Required lnformation
<010>Studv Area Code 4190?2
<015>Study Arer Nrme lhr..n{ fi !6larr LlC
<020>Prorram Year 20rl
<030>Contact Name - Person USAC should contact this data
Contact Telephone Number - Number person identified ln data line <030>
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<035>
<039>Contact Email Address - Email Address of person identlfled in data line <030> rmr.torwc.lronq@d.c@
5005 Alaska Plan
(s011)
(s012)
Please indicate whether any terrestrlal backhaul or other satelllte backhaul became
commercially available in the previous calendar year ln areas previously served
exclusively by performance-limiting satellite backhaul.
lf the filint carrier identified in its approved perfomance plans that it relies exclusively on
satellite backhaul for a certain poriton of the population in its service area, lndicate whether
any terrestrlal backhaul or other satelllte backhaul became commerclally avallable in the
previolus calendar year in areas that were prcvioiusly served exclusively by satellite backhaul.
Drralsloo O, 3r*h.d f rcinolo,
(YeslNo)
(Yes/No)
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<5013>
Olt.t .Ut ul^v.[abh
Alactr Plen Moblle Canlerd Reasonably Comp.r.ble Rat€ Dcmonstr.tlon
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<010>Study Area Code al90a2
<015>Study Area Name loscrtrq lirallrt L:c
<020>Program Year 202 3
<030>
<o3s>
Contact Name - Person USAC should contact this data
Contact Telephone Number - Number of person ldentifled in data line <030>
<039>Contact Email Address - Emall Address of person identified in data line <03D raeurrro'yf,crirc6!r'@d.co'
<5010> Enter the total amount of Phase ll Auction Support, if any, the carrier
used for capital erpenditures.
Pharc ll Auctlon and Ncw York Funds Grtlflcatlon
<6011>Certify (either yes or no) regarding whether the reclplent has avallable
funds for all profect costs that will exceed the amount of support that will
be recelved for the next calendar year. This certificatlon must be provided
starting the first July 1st after receiving support until the recipient's
penultimate year of support.
Pha:c ll Aucilon Communlty Anchor lnstltutlons
<6012a> lndicate if the carrier newly deployed broadband service to communlty
anchor lnstitutlon(s) in the previous calendar year.
<6012b> Please Provlde Attachment Using link, download template and llst the
number, name and address for each communlty anchor instltutlon.
Attach the document which contains the communlty anchor
institution detalls as reguired by FCC 14-98 (paragraph 791.
Phase ll Auctlon FCC Form 470 Postlrys
<G013> For the flling due July 1 following full implementatlon of thit
requirement answer yes, no, or not appllcable to this certlflcatlon request.
<6014>
Phase ll Auctlon Post-Flnel Dcployment Mlhstone Pcrformanee Cartlfletlon
Starting the flrst July 1st after meeting the final service milestone, certify
(yes, no, or not applicable) that the Phase ll-funded network that the Phase ll
auction reclplent operated in the prior year meets the relevant performance
requirements in 5 54.309.
(Yes/No)
Name of Attached
Document Listlng Rcqulrcd
lnformatlon
<010>Study Area Code t1to22
<015>Studv Area Name !@rang tll!al.!t LLC
<020>Prolram Year 2rt 3
<030>Contact Name - Person USAC should contact reBarding thls data ]Lrt La@rt
<035>Contast Telephone Number - Number of penon ldentifled in data line <030>
<039>Contact Email Address - Emall Address of person identified in data line <030>ragu latolylcal lonlvood, c6
<7010> Phase llAuction recipientperformanceregulrementscertification (Yes/Nol
<010>Study Area Code { I 9022
<015>Study Area Name Boohcrang Hlrclat! LLa
<020>Program Year 20?!
<030>Contact Name - Perion USAC should contact this data
Contact Telephone Number - Number of person identlfied ln data line <030><035>
<039>Contact Email Address - Email Address of person ldentified in data line <030> r.err.roryrc,r rorq*d.cor
<8010>
<8011>
<8012a>
<8012b>
<8013>
<8014>
<8020>
<8030>
Unlendo a Puerto Rlco Stage 2 Flxed - Capltal Expendltures
Enter the total amount of Uniendo a Puerto Rico Stage 2 fixed support, if any, the
carrier used for capital expenditures.
Unlendo a Puerto Rlco State 2 Flxed - Avallable Funds Certlficatlon
Certify (either yes or nol regarding whether the recipient has available fundr for all project
costs that will exceed the amount of support that will be received for the next calendar
year. This certification must be provided startlng the firrt July 1st after receiving support
until the recipient's prnultimate year of support.
Unlendo a Puerto Rlco Strge 2 Flxed - Communlty Anchor lnstltutlons
lndicate if the carrier newly deployed broadband iervice to communlty anchor ln$itution(r)
in the prevlous calendar year.
Please Provide Attachment
Uslng llnk, download template and llrt the number, name and address for each comrnunity
anchor instltutlon, Attach the document ryhich contains the community anchor inrtitution
details as required by 47 C.F.R. 0 54.313(eX2l(A). Allowable File Types.
Name of Attached
Doeument Listing Requlred
lnformatlon
Unlendo a Puerto Rlco Stagc 2 Flxad - FCC Form 470 Pootlngs
For the flling due July 1 following full lmplementation of thls requlrement answer yes. no, or
not applicsble to this certltlcatlon request.
Unlendo r Puerto Rlco Stage 2 Flxcd - Post-Flnal Deploynent Mllestone Pcrformence Certlflcrtlon
St.rtint the first July lst after meetlng the final service mllestone, certify (yes or no) that the
Unicndo a Puerto Rlco Stage 2-funded networl that the State 2 recipient operated in the prior
year meets the relevant performance requlrements in 5 54.309.
Unlendo e Puorto Rlco State 2 Flxed - Support Relmbursemcnt CertlflcrUon
5a.38(nl: Recipients of Unlendo a Puerto Rlco Fund Stage 2 flxed support shall certify that
such support was not used for costs that are (or will be) relmbursed by other sourccs of
$upport, lncludlng of federal or local government ald or lnsurance relmburuements; snd that
support wls not uscd for othcr purposes, such 8s the retirement of company debt unrelated
to ellglble axpendltures, or other expenser not dlrectly related to network r€storation.
hardening, and expanslon conslstent with the framework of the Uniendo a Puerto Rlco Fund.
Unlendo a Puerto Rlco Stage 2 Flxed - Dlge$er Preparedness and Response Documentatlon
54.313(n): Reclplent! of flxed support from State 2 of the Unlendo . Puerto Rlco Fund shall
certify that they have conducted an annual revlew of the documentation requlred by section
54.15f S(a)-{c} to determlne the need for and to implement changes or revlslons to dlsaster
preparation and recovery documentation,
<8040> Unlendo a Puerto Rlco Stage 2 Moblle - Support Relmbursement
<010>Studv Area Code a tqo2z
<015>Study Area Name nocmcrang l{l.c;o6r l-l,C
<020>Program Year 7C2'
<030> Contact Name - Person USAC should contact regardlng this data x.rr L.mor.
<039>Contact Email Address - Email Address of person identified in data line <030>rcOul.toryec! I longrood. coi
<9010>
<9011>
<9012a>
<9012b>
<9013>
Connect USVI Stage 2 Flred - Capltal Expendltures
Enter the total amount of Connect USVI Fund Stage 2 flxed rupport, if any, the carrier used
for capital expenditures.
Connect USVI Stage 2 Flxed - Avallable Funds Certlflcatlon
Certify (either yes or nol regarding whether the reclpient has available funds for all proJect
costs that wlll excecd the amount of support that will be recelved for the next calendar year
Thls certlficatlon must be provided startinS the first July 1st after receivlng support until the
recipient's penultimate year of support.
Connect USVI Sta3e 2 Flxed - Communlty AnGhor lmtltutlont
lndicate if the carrler newly deployed broadband servlce to community anchor institution(s)
ln the prevlous calendar year.
Please Provide Attachment
Using link, download template and list thc number, name and address for each community
anchor instltution. Attach the document whlch contalns the communlty anchor institution
detalls as required by 47 C.F.R. S 5a.313(el(2)liXA).
Connect USVI Stage 2 Fhed - FCC Form 470 Postlngs
For the filing due July I following full lmplementation of thls requirement enswer yes, no, or
not appllcable to this certlflcation requert.
Connect USVI Stage 2 Flxed - Post-Flnal Deployment Mlleetone Performance Certlflcatlon
StartinB the first July 1st after meetlnt the flnal seruice milestone, certlfy (yes or nol that the
Connect USVI Fund Stage 2-funded network that the Stage 2 recipient operated ln the prior year
meets the relevant performance requlrements ln 5 54.309,
Connect USVI Stagc 2 Flxcd - Support Rcimburtament Ccrtlficatlon
5a.313(n): Reclplents of Connect USVI Fund Stage 2 flxed 3upport shall certify that such support was
not used for costs that are (or wlll be) reimbursed by other tources of support, includlng of federal
or local government ald or Insurance relmbursements; and that support was not used for other
purposes, such as the retlrement of company debt unralated to cligible expenditures, or other
expenses not directly related to network restoration, hardenlng, and expanslon conslstent with lhe
framework of the Connect USVI Fund.
Connect USVI Stege 2 Flred - Dlsaster Preprredness and Rerponse Documentatlon
54.313(n): Reclpients of flxed support from State 2 of the Connect USVI Fund thall certlfy that thcy
have conducted an annual revlew of the documentation requlred by sectlon 54.1515(a)-(c) to
dctermlne the nced for and to lmplement changes or revisions to disaster preparation and recovcry
documentatlon.
Connect USVI Fund Stage 2 Moblle - Support Relmbursement Certlflcatlon
<n1illnl.Daeiaiantcnf fannoetIlc\/lErrndCi:oc1mahiloc'th^^,tth:ll rodi6rth.ttrr.hcrr^h^'l
Name of Attached
Document Llstlry Requlred
lnformation
<!D14>
<9020>
<9030>
<010>Study Area Code<015> Study Area Name *oonF..n9 fli rrles! l.LC
<020>Program Year ,nt l
<030>Contac: Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person ldentified ln data line <030>a0)r9r!{88 exr
<039>Contact Email Address - Email Address of person identified in data line <030>.rgu I at orroc! I i oitiood.cdi
<10010>
< 10011>
<10012a>
<10012b>
<10013>
RDOF Capltal txpendltures
Starting the first July 1st after receiving support until the July 1st after the recipient's
support term has ended, recipients of Rural Digital Opportunity Fund suppofi must submit
the total amount of support, if any, the recipient used for capltal expenditures in the
previous calendar year. This is required by 47 C.F.R. S 5C.313(e)(21(i)(B).
ROOf Avallable Funds Certlflcation
Please provide a response (either yes or no) to this certification request for any reclpient of
Rural Digital Opportunity Fund support that the recipient has avallable funds for all proiect
costs that will exceed the amount of support that will be received for the next calendar
year. Thls certlflc.tion must be provided starting the first July lst after recelvlng rupport
untll tho recipient's penultimate year of support, as required by requlred by 47 C.F.F. 5
s4.313{eX2Xiil.
RDOF Communlty Anchor lnstltutlons
Reciplents of Rural Digital Opportunity Fund support must attach a list containing the
number, names, and addresses of community anchor institutions to whlch the eliglble
telecommunicatlons carrier newly began providing access to broadband service ln the
precedlng calendar ycar. Thlr filing is required by 47 C.F.R. I Sa,3t3(el(2Xil(A),
Please Provide Attachment
Using link, download template 8nd list the number, name and address for each community
anchor lnstitution. Attach the document whlch contains the community anchor inrtitution
details as required by 47 C.F.R. I 5a.3l3(el(2XIXAl.
Name of Attached
Document Listing
Required lnformation
RDOF FCC Form 470 Portlngs
For the filing due luly lst following full implementation of this requirement, please provide
a respons€ (either yes, no, or not applicable) to this certiflcatlon request. Recipients of Rural
Digital Opportunity Fund must rerpond affirmatively that they bid on cateBory one
telecommunications and lnternet access gervices in response to all FCC Form 470 poltin8s
seeking broadband $ervlce that meets the connectiylty targets for the schools and libraries
universal service support program for eligible schools and libraries (as described ln !
54.5011 located wlthin any area in a census block where the carrier is receiving Rural Digital
Opportunity Fund, and that such bids were at rates reasonable comparable to rates chargrd
to eligible schools and libraries in urban areas for ln5tructions for Completing FCC Form 481
OMB Control No. 3060-0986 (High-Cost! OMB Control No, 3060-0819 (Low-lncome!
Novemb€r 2020 Page 44 comparable offerings. This filing is required by 47 C.f.R. 5
54.313(el(2Xil(C). This certification will not be roquired until the July lst following the E-
Rate program year that this obligatlon has been fully implemented. Modernizing the E-Rate
Program lor Schools and Llbrarios et el., WC Docket. Nos. 13-184, 10-90, 29 FCC Rcd 15538,
15566-67, para. 72 (2014),
RDoF Post-Flhal Dcploymcnt Mlhston. Pcdormanc! crrtlflc.tlon
Starting the fi6t luly xst after a Rural Di8ital Opponunity Fund recipient meets its final
$ervice milestone until the July lst after the support recipient's support term has ended,
please provide a response (either yes, no, or not applicable) that the Rural Digital
Opportunity Fund-funded network that the support recipient operated in the prior year
meets the relevant oerformance reeuirements in 47 C.F.R, 5 54.309. This filinc is reouired bv
<10014>
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{r9022<01D StudyArerCodc
<015> StudyArea Name l!&mrinq ldlrolesr LLC
<020> ProSram Ycar t c2l
<030> contact Nrme - Person USAC chould contaa regarding thir data lLr l Lrriar t
(0??91 34t8 .rt<035> Contact Telephone Number - Number ol person ldcntlficd in data line <030>
<039> Contrct Emeil Addrers - Em3il Address of person ldentltied In data line <030>! G9u la(or yact r lgnqrgd. ccE
I certify under penalty of perJury that no universal service support has been or will be used to purchase,
obtaln, maintain, lmprovo, modlfy, or gthera,lse support any equipment or services produced or provided
by rny company d€sltnated by the Federal Communlcations Commlsrlon as poslng. natlonal securlty
threat to the intetrity of communications networks or the communlcations supply chaln slnce the
effectlve date of the desltnations.
Ycs
Yes
Please Provide Waiver Document
Allowable Flle Type (pdf onlyl
Please Provide Waiver Oocumcnt
Allowable File rype (pdf only)
I certlfy that no Federal subsldy made available through a pro8ram admlnistered by the Commission that
provldes fundg to be used for the capltal expenditures neceosary for the provlslon of advanced
communicatlons serylces has been or wlll be used to purchare, rent, lerse, or otherwlse obtaln, any
covered communlcatlons equlpment or terulce, or malntaln any covered communlcatlons equlpment or
servlce prevlously purchased, rented, leated, or otherwlsc obtalned, as required by 47 C.F.R. 5 54.10.
Name of Attached Document Listing Requlred
lnformatlon
Name of Attached Document Urtlng Requlred
lnformation
A-ten toucnwrtEtt3t
FCC Form 481
Section 500 - Service Quality Standards & Consumer Protection Rules Compliance
Under FCC Rules, Section 54.202, an ETC must comply that it will satisfy applicable consumer
protection and service quality standards. Boomerang Wireless, LLC dlbla enTouch Wireless
(Boomerang) is in compliance with the Ce llular T'elecommunications and Intemet Association's
Consumer Code for Wireless Service.
l. Boomerang discloses rates and terms of service to customers at the time service is initiated.
These same terms and conditions are posted on Boomerang's website at
www.entouchw i reless.com.
2. Boomerang provides service availability information on their website at
www.entouchwi reless.com.
3. Boomerang makes available contract terms to subscribers when they initiate or change
service. These same terms are available to subscribers during the annual recertification
process as outlined in Commission rules that govem continued subscriber eligibility.
4. Boomerang's Lifeline service can be terminated at any time by either party without an early
termination fee. Service is dependent on continued eligibility in the program.
5. Boomerang provides disclosures, minutes included in Lifeline plans, expiration of plan
minutes, availability of service, and cost for additional minutes in all published Lifeline
advertising materials.
6. Boomerang customers are provided options if they exceed the number of minutes provided
in their Lifeline plan. Customers can purchase standard top up plans at thousands of local
retail establishments and through customer service. Plan descriptions arc available on the
company website at www.entouchwirrless.com.
7. Boomerang's toll-free customer seruice number is 866488-8719. Customers can reach
customer service by dialing 6l I from their enTouch phone. Customers can also contact
Boomerang via email at [e-mail] or by US mail. T'his information is
provided in the terms of service and on the company website and in all information provided
to subscribers.8. Boomerang responds to all consumer inquiries and complaints received from government
agencies within 30 days.
9. Boomerang has procedures in place to maintain the privacy of subscriber proprietary
information in accordance with applicable federal and state laws.
10. At service initiation, Boomerang requests that subscribers "Opt ln" to receive free
notifications regarding activation stalus, balance alerts, etc. Customers can also decline to
receive these messages and notices by "Opting Out". If a subscriber chooses to decline free
notifications they will receive only those Lifeline notifications required by the FCC such as
the 30-day non-usage notice, the recertification notices, etc. The customer cannot opt out of
the required FCC notifications.
enTouch Wireless powered by Boomerong Wireless
P.O. Box 3T Hiowolho. lA' 52233 onlouchwirele!s.com 866.488.8719
FrAqFten loucnwrtlLtrt3
FCC Form 481
Section 600 - Functionality in Emergency Situations
Under FCC Rules, an ETC must demonstrate its ability to remain functional in emergency
situations. Since Boomerang Wireless, [,LC d/b/a enTouch Wireless (Boomerang) is providing
service to its customers through the use of facilitics obtained from other caniers, it is able to
provide to its customers the same ability to remain functional in emergency situations as curently
provided by the carriers to their own customers, including access to a reasonable amount of back-up
power to ensure functionality without an extemal power source, re-routing traffic around damaged
facilities, and the capability of managing tralfic spikes resulting from emergency situations.
Boomerang, along with their underlying carriers, have created back-up systems to ensure
functionality in the event of a loss of power or network functionality. Boomerang's support
facilities are housed in a carrier-class data center with fully redundant power and HVAC, a
controlled temperature and humidity environment, fire-threat detection and suppression, year-round
critical monitoring, and secure access with biometric security. The facility features redundant
generators and redundant fiber optic connectivity. The data center is a reinforced concrete building
located in a secure area and collocated with the area electrical generation plant. All systems within
the facility are implemented on redundant servers, each with redundant data network and power.
enTouch Wireless powered by Boomerong Wireless
P.O. Box 37.Hiowolho, lA. 52233 enlouchwirel€ss.com 866.188.8719