20190701Boomerang Wireless Form 481.pdf

G.,v R- T- tQ-o 1
RECEIVED
t0t9JUL:t [H 9: ttr
,r,rl?#sudurf*i8r,o*
June 28, 201.9
Diane Hanian, Comrnission Secretary
ldaho Public Utilities Commission
P.O. Box 8372A
Boise, lD 83720-0A74
RE: FCC Form 481 and Affidavit Filed on behalf of Boomerang Wireless, LLC d/b/a enTouch Wireless
Dear Ms. Hanian,
Boomerang Wireless, LLC d/b/a enTouch Wireless was designated a Lifeline Broadband Provider by the
FCC on Deceml:er 7,2A76. Pursuant to FCC requirements under 47 C.F.R. g 54.422, enclosed plEase find
a copy of the FCC Form 481 that was tiled with USAC . We are also required to provide a cCIpy to you.
It is our understanding tliat beeause we are not seeking high-cost support, an affidavit is not required.
lf you have any questions regarding this filing, please contact me at [phone] or
rcgu I atg ry-@entquchwjre Lgss. qom
Respectfr:lly submitted,
/s/)ulia Redman Carter
.lulia Redman Carter
Regulatory & Compliance Officer
Boomerang Wireless, LLC d/b/a enTouch Wireless
Page 1
<010> Study Area Code 41 9022
<015> Study Area Name Boomerang wireless LLC
<020> Program Year 242 A
<030> Contact Name: Person USAC should contact
with questions about this data Julia Redman Carter
<035> Contact Telephone Number: 3192946080 ext.
Number ot the person ldentified in data line <030>
<039> Contact Email Address:
Email ot the person identitied ln data line <030>regulatory@entouchwi re1e6s. com
Form Type 54.422
Page 1
FCC torm 481
OMB Cohtrol No, 3060-0986/oMB conrrol No.3060,0819
iuly 2018
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<010> Study Area Code
<015> Study Area Name B()me.ang iir€less Lrc
<020> Program Year
<030> Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data Iine
<030>
<039>Contact Email Address - Email Address of person identified in data line
<030>
r.guI!tory&.nto!.hrtr.1.ss. em
<400>
Select from the drop-down list to indicate how you would like to report
voice complaints (zero or greater) for voice telephony service in the prior
calendar year for each seruice area in which you are designated an ETC for
any facilities you own, operate, lease, or otherwise utilize.
Complaints per 1000 customers for fixed voice<410>
<420>Complaints per 1000 customers for mobile voice
oMB Conrol No. 3060 886/0MBConkol No. ]O6GO819
t
<015> SludyAreaName Eo'htrans nileless LLc
<020>
<03D ContadName-PersonUSACshouldcontactreSa.dintthisdata Ju1la Retun carter
<035> contactTelephon€Number-Numberotperronidentifiedindataljne<o3o> lre:ei60s0'xt
<03$ contactEmailAddrese EmailAddretsofpeEonidentifiedindataline<03D r.eul.torylentouchsir.r.sa.con
<515> Cetify comp iance with applicable minimum se.vice nandards
(500) compliance wiih service Quality standards and consumer Protection Rule!
Drti coll..rion ao.m oMB Conrol No. 3060-0985/0MB Control No, 3060 0819
luly20l8
Page 5
<010>Study Area Code
<015> Study Area Name
<020>
<O3O> Contact Name Person USAC should contact regarding this data
<035> contact Telephone Number - Number of person identified in data line <o3o> r1e2er5ooo '"t
<039> Contact Email Addrers - Email Address of reur.lo!fntouchwi r.l.ss . cm
<600> Cedify compliance regardinS ability to funttion in emergency situations
<610> Descriptive document for Functionality in Emergency situations
(600) Functionality in Emergency Situations
Data Collectioh Form
FCC Form 481
OMg Control No. 3060t986/oMB contiol No. 3050'0819
lulv 2018
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<010> Study Area Code 41 9O2 )
<015> Study Area Name Boomeranq Wireless LLC
<O2O> Program Year 2020
<030>contadName-Persont,sAcshouldcontactregardin8thisdata ,fUlia Redman Cafter
<035> ContactTelephoneNumber-Numberofpersonidentifiedindataline<030> 3192946080 ext
<039> contact Email Address - Emait Address of person identified in data tine <o3o> regul a t ory@ent ouchw i re 1e s s ' com
Select from the drop down menu or check the boxes below to note compliance with 54.313{f)(1). Privately held carriers must ensure compliance with the
financial reportingrequirementssetforthin4TCFR54.3l3(f)(2). lfurthercertifythattheinformationreportedonthisformandinthedocuments
attached below is accurate.
Progress Report on 5 Year Plan
Carrier certifies to 54.313(f)ilXiii)(3009)
(3010A)
(3o1oB)
(3012A)
(30128)
(3013)
(3014)
(301s)
(3016)
(3017)
(3018)
(301e)
(3020)
(3021)
Certification of Public lnterest Obligations (47 CFR g
s4.313{f){ 1xi)}
Please Provide Attachment
Community Anchor lnstitutions {47 CFR 5
s4.313(fX lXii)l
Please Provide Attachment
ls your company a Privately Held RoR carrier {47 cFR
$ s4.313(f)(2))
lf yes, does your company file the RUS annual report
Please check these boxes to confirm that the
attached PDF, on line 3017, contains the required
information pursuant to S 54.313(fX2) compliance
req u i res:
Electronic copy of their annual RUs reports
(Operating Report for Telecommunications
Borrowers)
Document(s) with Balance Sheet, lncome Statement
and Statement of Cash Flows
lf the response is yes on line 3014, attach your
company's RIJS annual report and all required
documentation
lf the response is no on Iine 3014, is your company
audited?
lf the response is yes on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to 5 54.313(f)(2), contains:
Either a copy of their audited financial statement; or
(2) a financial report in a format comparable to RUS
Operating Report for Telecommunications Borrowers
Document(s) for Balance Sheet, lncome Statement
and Statement of Cash Flows
Management letter and/or audit opinlon issued by
the independent certified public accountant that
performed the company's financial audit.
lf the response is no on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to 5 54.313(f)(2), contains:
Copy of their financial statement which has been
subject to review by an independent certified public
accountant; or 2) a financial report in a format
comparable to RUS Operating Report for
Telecommunications Borrowers
Underlying information sub.iected to a review by an
independent certified public accountant
Name of Attached Document Listing Required
lnformation
Name of Attached Document Listing Required'"',i'J"J"i C C
{Yes/No) c o
Name of Attached Document Listing Required
lnformation
(Yes/No) O O
(3o22)
(3023)
(3024)Underlying information subjected to an officer
certification.
(3025) Document(s) with Balance sheet, lncome Statement
and Statement of cash Flows
(3026) Attach the worksheet listing required information Name ofAttached Document Listing Required
lnformat ion
P.Be 13
Data Colle.tlon form
FCC Form 481
OMB Control No. 306G0986/oMB Control No. 1060 0819
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Page 15
<010>Study Area Code
<015>Study Area Name 8006.!..9 wirel.ss Llc
<020> ProgramYea o,o
<030> Contact Name - Pe
<035>Contact Number - Number of identified in data line <030>
<039>Contact Email Address - Email Address person in data line <030> r.suraro.Fencouchrrr.r.ss.cfr
4005 Rural Broadband Experiment
Authorized Rural Broadband Experiment {RBE) recipients must address the certification for public interest obligations and provide a
list of newly served community anchor institutions.
Public lnterest Obligations - FCC 14-98 (paragraphs 26-29,78)
Please address Line 4001 regarding compliance with the Commission's public interest obligations. All RBE participants must provide a
resPonse to Line 4001.
4001. Recipient certifies that it is offering broadband meetinB the requisite public interest obligations consistent with the cateBory for
which they were selected, including broadband speed, latency, usage capacity, and rates that are reasonably comparable to rates for
comparable offerings in urban areas.
Community Anchor lnstitutions - FCC 14-98 (paragraph 79)
4003a. RBE participants must provide the number, names, and addresses of community anchor institutions to
which they newly deployed broadband service in the preceding calendar year. On this line, please respond
(yes - attach new community anchors, no - no new anchors) to indicate whether this list will be provided.
lf yes to 4003A, please provide a response for 4003B.
4003b. Provide the number, names and addresses
of community anchor institutions to which the
recipjent newly began providing access to
broadband service in the preceding calendar year.
Name ofAttached Document Listing Required lnformation
Page 15
(4005) Rural Broadband Experiment Additiooal Documentation
Data Collefiion fo.rn
fCC Form 481.
OMg Control No- 3060-0986/OMS Control No-
PaSe 15
<010>Study Area Code
<015>Study Area Name Bom.rang Slr.l.66 LLC
<020>m Year
<030>Contact Name - Person USAC contact
<035>Contact Tel Number - Number of identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data
5005 Alaska Plan
(5010) Do you participate in the Alaska plan?(Yes/No)
(s011)
Please indicate whether any terrestrial backhaul or other satellite backhaul became
commercially available in the previous calendar year in areas previously serued
exclusively by performance-limiting satellite backhaul.
(Yes/No)
(s012)
lf the filing carrier identified in its approved perfomance plans that it relies exclusively on
satellite backhaul for a certain poriton of the population in its seruice area, indicate whether
any terrestrial backhaul or other satellite backhaul became commercially available in the
previoius calendar year in areas that were previoiusly serued exclusively by satellite backhaul.
(Yes/No)
<5013>
oescription o, Backhaul Technoloty Newly Serued Locations or PopulationDale Saclh:ul Available
PaBe 15
l50o5l fi laska Phn Fartlclpafts Addltlonal DoflmEhlitlon
Data Collection Fom
FCC rorm 48X
OMB Control No. 3060-0986/0MB Control No. 3060'0819
,ulv 2018
Julia R.dman C.r.cr
<c>
Page 17
<010> Study Area Code 47 9022
<015> StudyArea Name Boomerang Wireless LLC
<020> Program Year 2020
<030> Contact Name Person USAC should contact regarding this data Julia Redman carter
<035> ContactlelephoneNumber-Numberofpersonidentifiedindataline<030> 3192946080 ext
<039> ContactEmailAddress-EmailAddressofpersonidentifiedindataline<030> [e-mail]
TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reportlng for CAF or Ll Recipients
I certify that I am an orficer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual reporting requirements for universal service support
recipientsi and, to the best of my knowledge, the information reported on this form and in any attachments is accurate.
Name of Reporting Carrier Boomerang wireless LLC
signatureofAuthorizedofficer: CERTTFTED oNLTNE Date 05/25/2Oa9
Printed name of Authorized officer: Kimberley Lehrman
fitle or position of Authorized officer: President
felephone numberof Authorized officer' 3197434515 ext
Study Area Code of Reporting carrier: 419422 Filing Due Dateforthis form' 01 / or / 2019
under Title 18 of the United States Code, 18 LJ.S.C. 5 1001-
Page 17
OMB Control No. 3060'0986/0Mg Control No. 3060-0819
FCC Form 481
Page 18
<010> Study Area code 419022
<015> Study Area Name Boomerang Wireless LLC
<020> Program Year 2a2A
<030> Contact Name - Person U5AC should contact regarding this data ,.Iu1ia Redman Carter
<035>Contact Telephone NrrO", -!rrO", oi p"rron iA".
<039> Contact Email Address - Email Address of person identified in data line <O3O> regulaLo'y@entouchwireless - com
TO BE COMPI.ETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or Ll Recipients on Behalf of Reporting Carrier
certify that (Name of ls authorized to submit the information reported on behalf of the reporting carrier. I
agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate.
Name of Authorized Agent:
Name of Reporting Carrierl
Sisnature of Authorized Officer:Date:
Printed name of Authorized Officer:
Iitle or position of Authorized Officer:
Ielephone number of Authorized Officer:
Studv Area Code of Reoortins Carrier:Filing Due Date for this form:
under Title 18 of the lJnited states code, 18 lJ.s.c. 5 1001.
TO BE COMPLETED BY THE AUTHORIZED AGENT:
Certification of Agent Authorized to File Annual Reports for CAF or Ll Recipients on Behalf of Reporting Carrier
the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.
Name of Reporting Carrier:
Name of Authorized APent Firm:
Sienature of Authorized Asent or Emplovee of Agent:Date
Name of Authorized Asent Emplovee:
title or position of Authorized Agent or Employee of Agent
releohone number ofAuthorized Asent or Emolovee ofAgent:
Studv Area Code of Reoortins Carrier FilinB Due Date for this form:
18 of the United States Code, 18 U.S.C. I 1001.
Page 18
FCC Form 481
OMB Control No. 3060-0986/OMB Control No- 3050-0819
6nbuch
WIR E L E S S
FCC Form 481
Section 500 - Service Quality Standards & Consumer Protection Rules Compliance
Under FCC Rules, Section 54.202, an ETC must comply that it will satisfu applicable consumer
protection and service quality standards. Boomerang Wireless, LLC dlblaenTouch Wireless
(Boomerang) is in compliance with the Cellular Telecommunications and Internet Association's
Consumer Code for Wireless Service.
1. Boomerang discloses rates and terms of service to customers at the time service is initiated
These same terms and conditions are posted on Boomerang's website at
www. entouchwireles s. com.
2. Boomerang provides service availability information on their website at
www. entouchwireless.com.
3. Boomerang makes available contract terms to subscribers when they initiate or change
service. These same terms are available to subscribers during the annual recertification
process as outlined in Commission rules that govern continued subscriber eligibility.
4. Boomerang's Lifeline service can be terminated at any time by either party without an early
termination fee. Service is dependent on continued eligibility in the program.
5. Boomerang provides disclosures, minutes included in Lifeline plans, expiration of plan
minutes, availability of service, and cost for additional minutes in all published Lifeline
advertising materials.
6. Boomerang customers are provided options if they exceed the number of minutes provided
in their Lifeline plan. Customers can purchase standard top up plans at thousands of local
retail establishments and through customer service. Plan descriptions are available on the
company website at www.entouchwireless.com.
7. Boomerang's toll-free customer service number is 866-488-8719. Customers can reach
customer service by dialing 611 from their enTouch phone. Customers can also contact
Boomerang via email at support@,entouchwireless.com or by US mail. This information is
provided in the terms of service and on the company website and in all information provided
to subscribers.
8. Boomerang responds to all consumer inquiries and complaints received from government
agencies within 30 days.
9. Boomerang has procedures in place to maintain the privacy of subscriber proprietary
information in accordance with applicable federal and state laws.
10. At service initiation, Boomerang requests that subscribers "Opt In" to receive free
notifications regarding activation status, balance alerts, etc. Customers can also decline to
receive these messages and notices by "Opting Out". If a subscriber chooses to decline free
notifications they will receive only those Lifeline notifications required by the FCC such as
the 3O-day non-usage notice, the recertification notices, etc. The customer cannot opt out of
the required FCC notifications.
enTouch Wireless powered by Boomerong Wireless
P.O. Box 37.Hiowotho, 1A 52233 enToi.r chwireless.com 866.488.8719
,A\
WIRELESS
6nTouch
FCC Form 481
Section 600 - Functionality in Emergency Situations
Under FCC Rules, an ETC must demonstrate its ability to remain functional in emergency
situations. Since Boomerang Wireless, LLC dlbla enTouch Wireless (Boomerang) is providing
service to its customers through the use of facilities obtained from other carriers, it is able to
provide to its customers the same ability to remain functional in emergency situations as currently
provided by the carriers to their own customers, including access to a reasonable amount of back-up
power to ensure functionality without an external power source, re-routing traffic around damaged
facilities, and the capability of managing traffic spikes resulting from emergency situations.
Boomerang, along with their underlying carriers, have created back-up systems to ensure
functionality in the event of a loss of power or network functionality. Boomerang's support
facilities are housed in a carrier-class data center with fully redundant power and HVAC, a
controlled temperature and humidity environment, fire-threat detection and suppression, year-round
critical monitoring, and secure access with biometric security. The facility features redundant
generators and redundant fiber optic connectivity. The data center is a reinforced concrete building
located in a secure area and collocated with the area electrical generation plant. All systems within
the facility are implemented on redundant servers, each with redundant data network and power.
enTouch Wireless powered by Boomerong Wireless
P.O. Box 3T Hiowoiho, lA' 52233 enTci.lchwireless.com 866.488.8719
I
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