20170630Custer Telephone ETC.pdf

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Custer Telephone: Coqpgrffitrrg Inc.
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July 1 ,2017
Ms. Jean Jewell
Commission Secretary
ldaho Public Utilities Commission
472 West Washington Street
Boise, ldaho 83720
jean.jewell@puc. idaho. gov
2017 Eligible Telecommunications Carrier (ETC) Annual Reporting Requirements
with the IPUC - Case Number GNR-T-17-01
Dear Ms. Jewell
Custer Telephone Cooperative, Inc. ("the Company") hereby provides copies to the ldaho
Public Utilities Commission ("Commission") of the filing to the Federal Communications
Commission ("FCC") and the Universal Service Administrative Corporation ("USAC") for
designation as an Eligible Telecommunications Carrier, in accordance with 47 U.S.C. 54.313 and
54.422. Section 54.313 applies to eligible telecommunications carriers ("ETCs") receiving high cost
federal USF support and Section 54.422 applies to ETCs receiving low-income support. Both
sections require the Company to file the annual report with the FCC, USAC and the Commission. I
have also included the signed Affidavit pursuant to Commission Order 29841.
Company further requests the Commission to file the annual certification regarding federal
high-cost support with USAC and the FCC pursuant to 47 CFR 54.314(a).
Please note the enclosed document contains confidential trade secret information that is
exempt from public disclosure pursuant to Section 9-340D(1), ldaho Code. Pursuant to Rule 67 of
the Rules of Procedure of the ldaho Public Utilities Commission, the enclosed trade secret
information has been submitted on yellow paper and has been separated from the non-confidential
portion of the document.
lf you have any questions, do not hesitate to contact me directly
Sincerely,
Dennis L
CEO / General Manager
RE
Page 1
<010> StudyArea Code 412218
<015> StudyArea Name CUSTER lEL COOP
<020> Program Year 2018
<030> Contact Name; Person USAC should contact
with questions about this data Dernis L Thornock
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FOrmType 54.313 and 54.422
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voicecomplaints(zeroorgreaterlforvoicetelephonyserviceintheprior offered bor.h fixed and mobile volce
calendar year for each service area in which you are designated an ETc for
any facilities you own, operate, lease, or otherwise utilize.
Complaints per 1OOO customers for fixed voice 0 . 0
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(3ooll i.E ol fcc fm 61
oi;taC@$d Nd 3miO986/OMgconrolM. 3060{819
,uV U13
Dat CollrdlonFom
<010> Study Area Code 4'7 2218
<015> Study Area Name CUSTER TEL COOP
<020> Program Year 2OIB
<030> ContactName-PersonUSACshouldcontactregardingthisdata DenniS L ThOfnOCk
<035> ContactlelephoneNumber-Numberofpersonidentifiedindataline<030> 2088-192287 ext.17
naqn.i a/2^,,a+^rtef . net<039> contact Email Address - Email Address of p€rson identified in data line <o3o>
Select from the drop down menu or check the boxes below to note compliance with 54.313(fX1). Privately held carriers must ensure compliance with the
financial reportingrequirementssetforthin4TcFR54.3l3(f)(2). lfurthercertifythattheinformationreportedonthisformandinthedocuments
attached below is accurate.
(300e)
(3010A)
(30108)
(3012A)
(3012B)
(3013)
(3014)
Progress Report on 5 Year Plan
carrier certifi es to 54.313(f}(1)(ii0
Yes - attach Certification
certification of Public Interest Obligations {47 CFR 5
s4.313(fx1xi))
PIease Provide Attachment
c /zrrbrururuD.Pdr
Community Anchor lnstitutions {47 CFR 5
s4.313(fxl)(ii))
Please Provide Attachment
Name of Attached Document Listing Required
lnformation
No - No Ne( Comunity Anchors
Name of Attached Document Listing Required
ls your company a Privately Held ROR Carrier {47 CFR
5 s4.313(fX2))
lf yes, does your company file the RUS annual report
lnformation
(Yes/No)oooo(Yes/No)
(301s)
(30161
(3017)
(3018)
Please check these boxes to confirm that the
attached PDF, on line 3017, contains the required
information pursuant to 5 54.313(fX2) compliance
requires:
Electronic copy oftheir annual RUS reports
(Operating Report for Telecommunications
Borrowers)
Document(s) with Balance Sheet, lncome Statement
and statement of Cash Flows
lfthe response is yes on line 3014, attach your
company's RUS annual report and all required
documentation
lf the response is no on line 3014, is your company
audited?
lf the response is yes on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to 5 54.313(fX2), contains:
Either a copy of their audited financial statementi or
(2) a financial report in a format comparable to RUs
Operating Report for Telecommunications Borrowers
Document(s) for Balance Sheet, lncome Statement
and statement of cash Flows
Management letter and/or audit opinion issued by
the independent certified public accountant that
performed the company's financial audit.
lf the response is no on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to 5 54.313(f)(2), contains:
Copy of their financial statement which has been
subiect to review by an independent certified public
accountant; or 2) a flnancial report in a format
comparable to RUS Operating Report for
Telecommunications Borrowers
Underlying information subjected to a review by an
independent certified public accountant
Name of Attached Document Listing Required
lnformation
(Yes/No) O O
(301e)
(3020)
(3021)
E
E
E
E
E
E
E
(30221
(3023)
(3024)Underlying information subjected to an officer
certification.
(3025)Document(s) with Balance Sheet, lncome Statement
and statement of cash Flows
Name of Attached Oocument Listing Required
lnformation
(3026) Attach the worksheet listing required information
page 16
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<015>Study Area Name
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<030>Contact Name - Person USAC should contact regarding this data
<035>contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030> dennisB.usrerrel.n€r
4fi15 Rural Broadband Experiment
Authorized Rural Broadband Experiment (RBE) recipients must address the certification for public interest obligations, provide a list of newly serued
community anchor institutions, and provide a list of locations where broadband has been deployed.
Public lnterest Obligatlons - FCC 14-98 (paratraphs 26-29, 7El
PleaseaddressLine400lregardingcompliancewiththeCommission'spublicinterestobligations. AllRBEparticipantsmustprovidearesponsetoLine4O0l
4001. Recipient certifies that it is offering broadband to the identified locations meeting the requisite public
interest obligations consistent with the category for which they were selected, including broadband speed,
latency, usage capacity, and rates that are reasonably comparable to rates for comparable offerings in urban
areas?
Community Anchor lnstitutions - FCC 14-9E (paragraph 79)
4{ro3a. RBE participants must provide the number, names, and addresses of community anchor institutions to
which they newly deployed broadband service in the preceding calendaryear. On this line, please respond
(yes - attach new community anchors, no - no new anchors) to indicate whether this list will be provided.
lf yes to 40o3A, please provide a response for 40o3B.
4003b. Provide the number, names and addresses
of community anchor institutions to which the
recipient newly began providing access to
broadband seryice in the preceding calendar year.
Name ofAttached Document Listing Required lnformation
Eroadband Deployment Locations - FCc 14-98 (paratraph 80)
4004a. Attach a list of geocoded locations to
which broadband has been deployed as ofthe
June 1st immediately preceding the July 1st filing Name of Attached Document Listing Required lnformation
deadline for the Fcc Form 481.
4004b. Attach evidence demonstrating that the
recipient is me€ting the relevant public seruice
obligations for the identified locations. Materials
must at least detail the pricing, offered broadband
speed and data usage allowances available in the
relevant geographic area.
Name of Attached Document Listing Required lnformation
page 18
Pate 19
<010> StudyArea Code 4722tA
<015> StudvArea Name CUSTER TEL COOP
<02O> ProsEm Year 2018
<030> Contact Name - Person USAC should contact relarding this data Dcn6is L rh6rn6.k
<035> Contact Telephone Number - Number of p€rson identified in data line <030> 20881 92281 exr - 11
<039> Contact Email Address - Emall Address of person identified in data line <030> dennis€custeltel . net
TO BE COMPTETED BY THE REPORT]NG CARRIE& IF THE REPORTING CARRIER IS FITING ANNUAL REPORTING ON lrs OWN BEHALF:
Certificatlon of officer as to the Aocuracy of the Data Reported fior the Annual Reportlnt for CAF or U Rec,plents
I certify ttat I am an officer of the ,eponhS carrler; nry responslbllltles lnclud€ onsurlnt $c acdlracy of the .nnual reportlnt requiremGnts for uniy.rsal seMce iupport
reclplmts; and, to th€ be.t of my knowlcd&, the lnformatlon r€ported m thb form .nd ln any attachments ls .ccuretc.
Nam€ofRemrtinrc2rlgl' cusrER TEL cooP
SlcnatureofAuthorizedofficer: CERTTFTED ONLTNE Date 06/28/2ol'l
Prlnted name ofAuthorized officer: Dennis Tho!nock
ntle or msition of Authorized officer: chlef Executive of f icer
releohone number of authorized officer: 20897 92287 exL ' l'l
studv Area code of Remrtinr carrier: 412214 Filinr Due Date fort615 ;s76' 0?/03/2017
Pemns willfully making false statements on this form @n b€ punished by fine or iorfcitqre under the Communkations Act of 19:14, 47 U.S,C. 95 5{r2, 503(b}, or fine or imprlenmcnt
under'lltle l8 ofthe united States code, 18 u.s.c.5 1m1.
PaBe 19
Page 20
Certiflcation - Agent I CerJleJ
Data Collection Form
FCC Form 481
OMB Control No. 3060-0985/OMB Control No. 3060-0819
July 2013
<010> Studv Area Code 412218
<015> Study Area Name CUSTER TEL COOP
<020> Program Year 2Cr.8
<030> Contact Name - Person USAC should contact regarding this data Dennis L Thornock
<035> ContactTelephoneNumber-Numberofpersonidentifiedindataline<030> 2088?92281 ext'1?
<039> contact Email Address - Ema i I Address of person identified in data line <O3o> de nn i s G cu s t e r te I ' ne t
TO BE COMPLETED 8Y THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAI. REPORTS ON THE CARRIER'S BEHATF:
TO BE COMPLETED BY THE AUTHORIZED AGENT:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or Ll Recipients on Behalf of Reporting Carrier
I certify that (Namo ol is authorizod to 3ubmit tho inlomation reported on bohalf ot the reporting carrior, I
agent; and, to the be3t of my knowledgo, tho roporls and data prqvidsd to the authorized agent is accurate.
Name of Authorized Aspnt:
Name of ReoortinP Carrier:
Sisnature of Authorized Officer:Date:
Printed name of Authorized Officer:
fitle or oosition of Authorized Officer:
[eleohone number of Authorized Off]cer:
itudv Area Code of Reoortins Carrier:Filing Due Date for this form:
under Title 18 oI the United States Code, 18 U.S.C. 5 1001.
Certification of Agent Authorized to File Annual Reports for cAF or Ll Recipients on Behalf of Reportint Carrier
the data reported herein bared on data provided by the repoatint catri€f and, to the best of my knowledge, the information reported herein is accurate,
\,lame of ReDortins Carrier:
!ame of Authorized Asent Firm:
iirnature of Authorized Aeent or Emolovee of Asent:Date:
!ame of Authorized Asent fmoloveel
fitle or oosition ofAuthorized Asent or Emplovee of Agent
[elephone number of Authorized Agent or Employee of Agent:
itudv Area Code of ReooftinE Carrier:Filins Due Date for this form:
18 of the United States Code, 18 U.S.C. 5 1001.
Page 20
Custer Telephone Cooperative, lnc.
4722L8!D5LO
Service Quality Standards and Consumer Protection
Voice Services
Pursuant to 47 C.F.R. $ 54.313(a)(5) and or 47 C.F.R. S 54.422(b)(3), Custer Telephone
Cooperative, lnc. ("Custer") is in compliance with appropriate FCC Service Quality Standards and
Consumer Protection Rules.
Custer complies with the ldaho Public Utilities Commission's Telephone Customer Relotions
Ruleq IDAPA 31.47.07, adopted under the general legal authority of the Public Utilities Law, Chapters 1
through 7, Title 61, ldaho Code, and the Telecommunications Act of 1988, Chapter 6, Title 62, ldaho
Code, with regards to service.
These telephone customer relations rules provide a set of fair, just, reasonable, and
nondiscriminatory rules regarding deposits, Buarantees, billing, application for service, denial of service,
termination of service, complaints to telephone companies, billing for interrupted service, and
provisions of certain information about customer to authorities. Custer implements the Telephone
Consumer Relotion Rules through the terms and conditions set forth in its tariff, and through its standard
company operating procedures, which is readily available to the public at their Headquarters office.
Custer also complies with Customer Proprietary Network lnformation (CPNI) and Red Flag rules
through established operating procedures. A description of Custer's CPNI procedures is filed annually
with the FCC, and is also available on its website.
Broadband Services
Pursuant to 47 C.F.R. 5 54.313(aX5) and or 47 C.F.R. 5 54.422(bX3), Custer is in compliance with
appropriate FCC Service Quality Standards and Consumer Protection Rules.
Custer complies with Part 8 of the FCC's Rules. Custer has placed on its website its Broadband
lnternet Access Services Network Management Practices, Performance Characteristics, and Commercial
Terms & Conditions. Custer also complies with CPNI and Red Flag rules through established operating
procedures. A description of Custer's CPNI procedures is filed annually with the FCC, and is also available
on its website.
Custer Telephone Cooperative, lnc.
4722L8ID6LO
Functionality in Emergency Situations
Pursuant to 47 c.F.R. 5 54.313(a) (6) and/or 47 c.F.R 5 54.422(b) (4) as set forth in 47 c.F.R. 5
5a.202(al(2) Custer Telephone Cooperative, lnc. (CTCI) is able to function in emergency situations for
both voice and broadband service.
CTCI has the following capabilities: Back-up power is provided to CTCI's centraland or remote
office(s) by use of fixed generator and batteries that provide it with 120 hours of emergency power
service. ln addition, CTCI's field electronics have 8 hours of back-up power by use of fixed/mobile
generators and batteries. CTCI also has SO NET technology in its network that allows for self-healing
network should a fiber cut occur in its core network and will automatically reroute traffic. CTCI also has
two (2) redundant paths within its network to provide for the capability to reroute traffic. CTCI has
equipped its remote offices/and or field gear, with Emergency Stand Alone technology that will provide
for call completion and access to 911 in emergency situations. CTCI is capable of managing traffic spikes
resulting from emergency situations.
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1010
Voice Service Compa rability Certification
The Company certifies that the pricing of its voice services is no more than two standard
deviations above the national average urban rate for voice service of 549.51,1 as specified in the most
recent public notice issued by the Wireline Competition Bureau and Wireless Telecommunications
Bureau.2
1 See, Line 700, supro.
2 Wireline Competition Bureou Announces Results of2077Urbon Rote Survey for Fixed Voice ond
Broodbond Services ond Posting of Survey Doto ond Explonatory Notes, Public Notice, WC Docket No. 10-
90, DA L7-757 (rel. February 74,20L7)..
1030
Broadband Service Com parability Certification
The Company certifies that the pricing of a service that meets the Commission's broadband
public interest obligations is no more than the applicable benchmark, as specified in the annual public
notice issued by the Wireline Competition Bureau.l Specifically, the Company's 10 Mbps down/ 1 Mbps
up, unlimited usage broadband service rate is below the relevant reasonable comparability benchmark
of 577.98.2
L Wireline Competition Eureou Announces Results of20l7Urbon Rate Survey for Fixed Voice ond Broodbond Services
ond Posting of Survey Doto ond Explanotory Notes, Public Notice, WC Docket No. 10-90, DALT-L67 (rel February
L4,2OL7).
2 ld.
What is a telephone assistance program?
Financial assistance is available in Idaho to help qualified low-income individuals pay
for telephone or intemet service. The Idaho Telephone Service Assistance Program
(ITSAP) offers a discount of $2.50 on monthly telephone bills. A separate program -
the Federal Communication Commission's Lifeline program (Lifeline) - offers a
discount of $9.25 on monthly telephone or internet bills. These programs provide a communication "lifeline" to those
who might not otherwise be able to afford telephone or internet service. They also enhance the value of service for
everyone by increasing the number of people who can be reached by telephone. A small surcharge is applied to every
Idaho telephone line each month to reimburse local telephone companies for the cost of state discounts under ITSAP. The
surcharge is waived for customers receiving the ITSAP discount. The Idaho Public Utilities Commission (IPUC) reviews
the surcharge annually and may increase or decrease the surcharge.
Who Is Eligible?
Any residential customer who meets program-based or income-based eligibility criteria may apply. To find out if you are
eligible call 866-255-7081.
The assistance provides the following discounts:
Landline phone:o Idaho Telephone Service Assistance Credit - $2.50o Lifeline FCC End User Charge Credit - $6.50o Federal Lifeline Credit -$2.75
Internet
Federal Lifeline Credit - $9.25
Wireless/cellular phone:o Wireless Federal Lifeline Credit - $9.25o Wireless ITSAP Credit - $2.50
Note: Custer Telephone does not provide wireless/cellular phone credits at this time. In addition, CTCI does not
offer credits on bundled service packages at this time.
How Do I Apply For Assistance?
. Apply by calling 866-255-7081.. If you are eligible, your name, address and telephone number will be forwarded to Custer Telephone.o The monthly discount will begin on your next billing statement if your name, address and number match the
telephone company's records.
Do I Need To Apply Every Year?
Yes. Your eligibility must be renewed each year
Lifeline and ITSAP are government assistance programs. The credits are non-transferable, only eligible consumers may
enroll in the program, and the programs are limited to one discount per household.
a
CTCI
Lifeline Service Terms
Custer Telephone Cooperative, Inc. is a quality telecommunications service provider which provides basic and enhanced services at
reasonable rates within its service territory. Basic residential telephone service is offered at the following rate:
Monthly Non-Recurring
Rates & Charges Charge
Single Party Residential Telephone Service $ l 8.00 $ l8.00
The following fees apply in addition to the above monthly rate:r FCC End User Charger Idaho Telephone Service Assistance Program (ITSAP)
o Idaho Universal Service Fund (lD USF)o Custer County 9l I Feeo Federal Excise Tax
o Federal Universal Service Fundo Residential Access Recovery Chargeo FUSC- Residential ARC
Single Party Residential Telephone Service Total
Federal Lifeline Credit
Lifeline FCC End User Charge Credit
Idaho Telephone Assistance Program Credit
Idaho Telephone Service Assistance Program (ITSAP) Credit
Federal Excise Tax Credit
Federal Universal Service Fund Credit
Residential Access Recovery Charge Credit
FUSC- Residential ARC Credit
$6.50
$0.01
$0.12
$1.25
$0.86
$l.13
$2.50
$0.44
$30.81
($2.7s)
($6.50)
($2.50)
($o.ol)
($0. l2)
($1.13)
($2.s0)
($0.44)
Single Party Universal Lifeline Telephone Service Monthly Rate*$14.86 $18.00
*Discounted basic service rates and free Toll-Blocking are available to those that qualify for Universal Lifeline telephone service,
The above rates include the following:o Unlimited Local Callingr Touch Tone Capabilityo Access to Operator Serviceso Directory Assistance and Inter-Change Service Providerso Voice Grade Access to the Public Switched Networko Free Access to 800 and 800-like Toll Free Serviceso One Free Directory Listingr Free Access to a Business Office and Free Access to the Idaho Relay Service by Dialing 7l I
Emergency 9l I Service Surcharge for 911 services is assessed according to govemment regulations.
Long Distance is not included. Long Distance rate is ten cents ($0.10) per minute or flat-rate plans are available.
Custer Telephone Cooperative, Inc. offers basic services to all customers in the following exchanges:
838-Clayton / 879-Challis I 876-May / 894-Elk Bend
Lifeline broadband only service: ** l0/1Mb intemet plan $69.95 - $9.25 Federal Lifeline credit: $60,95 Lifeline broadband only
monthly total
**FCC mandate requires at least l0/l IvIb download/upload speeds unless not available in your area in which case the plan must be at
least a 4/1Mb plan.
For additional detail on any of these services, please contact our business office at 208.879.2281 or toll-free 866.879.2281.
472218tD30108
Custer Telephone Cooperative, lnc.
Study Area: 4722L8
Public lnterest Obliqation Certification
Pursuant to 47 C.F.R. 553.313(fX1)(i), Custer Telephone Cooperative, lnc. hereby certifies that it
has taken reasonable steps to provide upon reasonable request broadband service at actual speeds of at
least 10 Mbps downstream/1 Mbps upstream, with latency suitable for real-time applications, including
Voice over lnternet Protocol, and usage capacity that is reasonably comparable to comparable offerings
in urban areas, and that requests for such service were met within a reasonable amount of time.