20170622CenturyTel of Idaho Redacted ETC.pdf

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.-. ,.-, * I /;: l'".l, -.rl-t r '.r,){H Centurylink'
.-L l!4 t1, " tJ;. i ;-i' JJ James B. Farr
Regulatory Affairs Director - ldaho and Utah
Room 1015A
250 Bell Plaza
Salt Lake City, Utah 841 11
Office: 801 -238-0240
James.farr@centurylink. com
Iune2l,2017
Diane Hanian, Secretary
Idaho Public Utilities Commission
472West Washington
Boise,ID 83702-5983
P.O. Box 305
Boise, DI 83450-0305
Diane.holt@puc. idaho. gov
Docket GNR-T-I7-01
CenturyTel of Idaho (dtbla CenturyLink)
2017 Federal ETC Filing
Dear Ms. Hanian:
OnNovember 18,2011 the Federal Communications Commission ("FCC") released itsUSF/ICC
Transformation Order in WC Docket No. 10-90 et al. With that Order, the FCC began a
transition to a national framework for certification of Eligible Telecommunications Carriers
("ETCs") and set forth a standard set of information that all ETCs must file with the FCC by July
l't of each year, however for 2017 this date has been extended to July 3'd. The Order also
required ETCs to provide the same information to the respective state commissions.
The annual ETC reporting requirements are containedin4T C.F.R. $ 54.313 of the FCC's rules.
For the reporting of the data and certifications required by 47 C.F.R. $ 54.313 and 54.422,the
FCC has developed a reporting template, Form 481, to be utilized by ETCs.
Included in the Form 481 information and for administrative ease in reporting Connect America
Fund Phase 1 Incremental Support Program Round 2 information, USAC requested a cumulative
filing depicting the full program enablement to be reported in year three.
CenturyLink uploaded its 2015 and2016 Connect America Fund Phase II location information to
the new Universal Service Administrative Company ("USAC") High Cost Universal Broadband
("HUBB") reporting portal. USAC is also developing this portal to allow reports to be generated
by State Commissions and any interested party. USAC has not identified when that capability
will be available, but is working to have it available prior to this year's October I ETC
certification fi ling deadline.
RE
Page 1
<010> Studv Area Code 472225
<015>Studv Area Name CENTI'RYTEL OF IDHO
<020> Propram Year 2018
<030> Contact Name: Person USACshould contact
with ouestions about this data Kemeth w. Buche
<035> ContactTelephoneNumber:
Number ot the oerson identitied in data line <030>
3183621538 ext
<039> Contact Email Address:
Email otthe Derson identitied in data line <030>ken. buche@centurylink. con
Form Type 54 .313 ild 54.422
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voice complaints (zero or greater) for voice telephony service in the prior offered only fixed voice
calendar year for each service area in which you are designated an ETC for
any facilities you own, operate, lease, or otherwise utilize.
Complaints per 10OO customers for fixed voice 1' - 84
Complaints per 10m customers for mobile voice
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the prior calendar year for each service area in which you are designated
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<010> StudyArea Code 47)22q
<015> StudyArea Name CENTURYTEL OF IDAHO
<020> ProgEm Year 20L8
<030> Cont ct N.me - Persn USAC should conbd regarding this dab Kenneth W. Buchan
<035> ConttctTelephoneNumber-Numberofpersnidentifiedindataline<030> 3183521538 eXE
<039> Contact EmailAddress - Emait Address of person identified in data tine <o3o> ken ' buchan@centuryl ink ' com
Select from the drop down menu or check the boxes below to note compliance with 54.313(fX1). Privately held carriers must ensure compliance with the
financial reporting requirements set forth in 47 CFR 54.313(fl(2). I further certify that the information reported on this form and in the documents
attached below is accurate.
(3ooe)
(3010A)
(3o1oB)
(3012A)
(30128)
(3013)
(3014)
Progress Report on 5 Year Plan
Grri.r certifies to 54.313(f)(1)(iii)
(301s1
(3015)
(3017)
(3018)
Please check these boxes to confirm that the
attached PDF, on line 3017, contains the required
information pursuant to 5 54.313(fX2) compliance
requires:
Electronic copy of their annual RUs reports
(Operating Report for Telecommunications
Borrcwers)
Document(s) with Balance Sheet, In@me Statement
and Statrment of cash Flows
lf the response is yes on line 3014, attach your
company's RUs annual report and all required
documantation
lf the response is no on line 3014 is your company
audited?
lf the response is yes on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to S 54.313(fX2), contains:
Either a copy of their audited financial statemenu or
(2) a financial report in a format comparable to RUs
Operating Report for Telecommunications Borrowers
Document(s) for Balance Sheet, lncome Statement
and Statement of Cash Flows
Management letter and/or audit opinion issued by
the independent certified public accountant that
performed the company's financial audit.
lf the response is no on line 3018, please check the
boxes below to confirm your submission on line
3025 pursuant to S 54.313(fX2), contains:
Copy of their financial statement which has been
subject to review by an independent certified public
accountant; or 2) a financial report in a format
comparable to RUS Operating Report for
Telecommunications Eorrowers
Underlying information subjected to a review by an
independent certifi ed public accountant
Name of Attached Document Listing Required
lnfomation
(Yes/No)
(301e)
(3020)
(3021)
(3022)
(3023)
(3024)Underlying information subjected to an offier
ertification.
(302s)Document(s) with Balance Sheet, ln@me Statement
and Statement of cash Flows
Attach the worksheet listinS rrquired information
Certification of Public lnterest Obligations {47 cFR 5
s4.313(f)(1)(i))
Please Provide Attachment
Community Anchor lnstitutions {47 CFR 5
s4.313(f)(1Xii))
Please Provide Attachment
ls your company a Privately Held ROR Grrier {47 CFR
I s4.313(f)(2)l
lf yes, does your company file the RUs annual report
Name of Attached Document Listing Required
lnformation
Name of Attached Documrnt Listing Rrquired
'"t"t$^::T O O
(Yes/No) O O
oo
(3026)Name of Attached Oocument Listing Required
lnformation
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<015>Study Area Name
<020>Year
<030>Contact Name - Person USAC should contact regarding this data<035> ContadTelephone Nllmber - Number of person identified in data line <030>
<039>Confdct Email Address - Email Address of person identified in data line <O3O> [e-mail]*.c6
/O05 Rural Broadband Expedment
Authorized Rural Broadband Experiment (RBE) rsipients must address the certification for public interest obligations, provide a list of newly served
community anchor institutions, and provide a list of locations wh€re broadband has been deployed.
Publlc lnterest Obligations - FCC 14€8 (paragraphs 26-29, 781
PleaseaddressLine4o0lregardingcompliancewiththeCommission'spublicinterestobligations. AllRBEparticipantsmustprovidearesponsetoLine400l.
4001. Rsipient certifies that it is offering broadband to the identified locations meeting the requisite public
interest obligations consistent with the category for which they were selected, including broadband speed,
latency, usage capacity, and rates that are reasonably comparable to Etes for comparable offerings in urban
areas?
Communlty Anchor lnsututlons - FCC 14-98 (paragraph 79)
4qr3a. RBE participants must provide the number, names, and addresses of community anchor institutions to
whichtheynewlydeployedbroadbandserviceintheprecedingcalendaryear. Onthisline,pleaserespond
(yes - attach new community anchors, no - no new anchors) to indicate whether this list will be provided.
lf yes to 4m3A please proylde . rgponse ftr 4m38.
4q)3b. Provide the number, names and addresses
of community anchor institutions to which the
recipient n€wly began providing access to
broadband seruice in the preceding calendar year.
Name ofAttached Document Listing Required lnformation
Broadband Orploym€nt Locatlons - FCC 1tr€8 haragaph 80)
4(Il4a. Attach a list of gocoded locations to
which broadband has been deployed as ofthe
Iune lst immediately prtreding the ruly 1st filing Name ofAttached Oocument Listing Required lnformation
deadline for the FCC Form 481.
4flr4b. Attach evidence demonstrating that the
recipient is meeting the relevant public seryice
obligations for the identified locations. Materials
must at least detail the pricing, offered broadband
sp€ed ard data usge allowances available in the
relevant gegraphic area.
Name of Attached DGument Listing Required lnformation
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PaSe 19
<010>Str'.tu Arra code 47222\
<O1S> Studv Area Name CENTURYTE'J OP IDAI{O
<O2O> Prorram Yaar 20L8
<030> Contact Nam. - Pcrson USAC should contact reSarding this data Kemeth W. Bucho
<035> ContactTelephoneNumber-Numbrrofpersonidentifiedindataline<030> 3183621538 ext
<039> ContactEmailAddress-EmailAddressofpcreonidentifiedindataline<030> [e-mail]
TO 8E COMPTETEO BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAI REPORTING ON ITS OWN BEHALF:
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or Ll Recipients
certify that I am an officcr ofthe repordng crrtlar; my responsibilhies lndude rnsudng the acuracy ofthe annual reportint requiremcnts for unlvcrsal seruice support
'lclplents; an4 to thc best of my knonledte, the lnformatlon ;eported on thls form and ln any attachments ls accl!]ate.
lame of ReoortinE carrier: MEL oF rDAHo
iirnatureofAuthorizedofficer: cERrrPrsD ONLTNE Date 06/06/201,7
,rinted name ofAuthorizcd otficer: David cole
ntle or position ofAuthorized Officer: controrler
lelephone number of Authorized off icer' 3183 889000 ext' 9003
itudy Area Code of Reporting carrier: 472225 Filing Due Date fortlri"lor^' o7 / 03 /2oL7
PeEonswilltullymkingfrlsestatementsonthisfo.mcanbepunishedbyfin!orforfciturcunderthecommunicationsActof 1934 47U.S.C.5550a503(b),orflneorlmprisonm€nt
underTitlo 18 oftha Unitrd States Code, 18 U.S.C. 5 1001.
Page 19
!a
Page 20
<010> StudyArea Code 472225
<015> studvA.ea N.me CENTURYTEL OF IDAHO
<020> ProcramYear 2 018
<030> ContactName-PersonUSACshouldcontactregardingthisdata IGmeEh w. Buchil
<035> contactTelephoneNumber-Numberofpersonidentifiedindataline<o3o> 3183621538 ext'
<039> ContactEmailAddress-EmallAddressofpersonidentifiedindataline<030> ken'buche@centurylink-com
TO BE COMPTETED BY THE REPORTING CARRIER, IF AN AGENT IS FITING ANNUAT REPORTS ON THE CARRIER'S BEHATF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or Ll Recipients on Behalf of Reporting cariel
I certtty th.t (Nama of Agentl 13 .uthorlzsd to submlt tho lnfomdon Eported on behelf of tho rcpotting carl3n I
.l3o c€rtlty th.t l.m rn otncor of lh€ repodng canler; rry EsponslblllUes lnclude ensudng lfie rccuncy of ths annual d.tr Epo]Ung nqulrmntt provided to the authorizod
rC.nt; .nd, to the belt of my knowledge, th€ r€porE and data provided to tho authorlzed agent l! rccunte.
{amr of Authorizrd AElnt:
{ame of R.n6din, Carri.r:
iirnatsr. of Authorizad Offi cer:Date:
,riht.d name of Authorized Officer:
litle or rcsition of Authori:ed Officer:
[elephonc numbcr of Authorized Officer:
itudv A..a cod. of R.mdim C:rri.r:FilinE Due Date for this form:
Personswillfullymakingfal5est.tementsonthisfomcanb€punishedbyfineorfodeitureundertheCommunicationsActof1934,4TU.S.C.SS502,S03(b),orfineoramprienment
underTitle 18 ofthe United Stater Code, 18 U.S.C. 5 1001.
TO BE COMPTETED BY THE AUTHORIZED AGENT:
Certification of Agent Authorized to File Annual Reports for CAF or Ll Reclpients on Behaff of Reporting Cariel
:he data r€ported hereln based on data provlded by the reportlng 6rrler; and, to the best of my knowledF, the lnformatlon reported her€ln ls accurate.
Vah. 6f R.nortlnr aa.ri.r:
{ame of Authoriz.d A.ant Firm:
iicnature ofAuthori2ed Apent or EmDlovee ofAsent:Date:
{amc of Authorizrd Asrnt EmDlov4:
fitl. or Ddskion 6fAuthori2ed A.eht or Emblove. ofAp.nt
leleohone number of Authorired Arent or Emolovee ofAEent:
itudv Area Code of Re@rtinr Carrier:FilinE Due Date for this form;
Page 20
o o
AFFIDAVIT CERTIFYING COMPLIANCE
WITH 47 c.F.R. Ss4.313(a)(s), Ssa.313(a)(5), Ss+.ara1a1(10), and Ssa.313(aX12)
Section (500) - Service Quality and Consumer Protection Certification
Section (500) - Emergency Functionality Certification
Section (1000) -Voice and Broadband Service Rate Comparability Certifications; and
Accurary of Annual Reporting of CAF Recipients Certification
For the CenturyLink ETCs as listed in Appendix A, l, David D. Cole, being of lawful age and duly sworn, on my
oath and under penalty of perjury, state that I am the Executive Vice President for Operations Support and
Controller of CenturyLink, lnc. ("Company'') and that I am authorized to execute this affidavit on behalf of the
Company.
The Company hereby certifies pursuant to the requirements under 47 C.F.R. 55a313(a)(5), $S+.Sff1a110l,
5s4313(aX10), and 5sa313(aX12) that:
1) CenturyLink has established operational procedures designed to facilitate compliance with applicable
consumer protection rules,
2l CenturyLink has established operational procedures designed to facilitate compliance with service
quality standards which may include customer remedies and improvement plans. CenturyLink also
reports service quality metrics to State Commissions as applicable,
3) CenturyLink is able to remain functional in emergency situations as set forth in $54.202(a)(2),
4) The pricing of voice services provided by CenturyLink ETCs listed in Appendix A is no more than two
standard deviations above the national average urban rate for voice service,
5) The pricing of broadband services provided by CenturyLink ETCs listed in Appendix 4 that meet the
Commission's broadband public interest obligation is no more than the most recent applicable
benchmark rates announced by the Wireline Competition Bureau, and
6) To the best of my knowledge and belief, the information reported on this form including attachments is
accurate.
FURTHER AFFIANT SAYETH NOT.
.)DArED uis 2*av ot Ap"i I zorz
David D. Cole
EVP - Operations Support and Controller
CenturyLink
100 CenturyLink Drive
Monroe, Louisiana 7t2O3
SUBSCRIBED AND SWORN TO me
Notary Public:
day of 7
My Commission Expires:
o
Appendix A
Listine of Centurvlink Elieible Telecommunications Carriers
o
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
CenturyTel of Alabama, LLC (Northern)CenturyLink 259789 AL
CenturyTel of Alabama, LLC (Southern)CenturyLink 259788 AL
Gulf Telephone Company, LLC CenturyLink 250298 AL
Centu ryTel of Arkansas, lnc.CenturyLink 401705 AR
CenturyTel of Central Arkansas, LLC CenturyLink 40LL44 AR
CenturyTel of Mountain Home, lnc.CenturyLink 40L7L1,AR
CenturyTel of Redfield, lnc CenturyLink 40L720 AR
CenturyTel of South Arkansas, lnc.CenturyLink 40L727 AR, LA
CenturyTel of Northwest Arkansas, LLC
(Russellville)CenturyLink 40LL42
AR, MO,
OK
CenturyTel of Northwest Arkansas, LLC
(Siloam Springs)CenturyLink 401143 AR, OK
Qwest Corporation (Arizona)CenturyLink QC 455101 A7
CenturyTel of Colorado, lnc.CenturyLink 462208 co
Qwest Corporation (Colorado)CenturyLink QC 465L02 co
The El Paso County Telephone Company None 462L87 co
CenturyTel of Eagle, lnc.CenturyLink 462185 CO, UT
Embarq Florida, lnc CenturyLink 2to34L FL
Coastal Utilities, lnc.CenturyLink 220356 GA
Qwest Corporation (lowa)CenturyLink QC 355141 IA
CenturyTel of Postville, lnc CenturyLink 35L274 IA
CenturyTel of Chester, lnc.CenturyLink 35LL26 lA, MN
CenturyTel of ldaho, lnc.CenturyLink 472225 ID
CenturyTel of the Gem State, lnc. (ldaho)CenturyLink 472223 ID
Qwest Corporation (Northern ldaho)CenturyLink QC 475162 ID
Qwest Corporation (Southern ldaho)Centurylink QC 475103 ID
Gallatin River Communications L.L.C.Centurylink GRC 34LO57 IL
CenturyTel of Central lndiana, lnc CenturyLink 320747 IN
CenturyTel of Odon, lnc.Centurylink 320801 IN
United Telephone Company of lndiana, lnc.CenturyLink 320832 lN, oH
United Telephone Company of Eastern
Kansas CenturyLink 4LL3L7 KS
o o
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
United Telephone Company of Kansas None 4L1842 KS
United Telephone Company of Southcentral
Kansas CenturyLink 4L73L7 KS
Embarq Missouri, lnc. (Kansas)CenturyLink 4L1957 KS
CenturyTel of Central Louisiana, LLC CenturyLink 270423 LA
CenturyTel of Chatham, LLC CenturyLink 270427 LA
CenturyTel of East Louisiana, LLC CenturyLink 270440 LA
CenturyTel of Evangeline, LLC CenturyLink 270434 LA
CenturyTel of North Louisiana, LLC CenturyLink 270436 LA
CenturyTel of Ringgold, LLC CenturyLink 270439 LA
CenturyTel of Southeast Louisiana, LLC CenturyLink 270424 LA
CenturyTel of Southwest Louisiana, LLC CenturyLink 270442 LA
CenturyTel of Northwest Louisiana, lnc CenturyLink 27043L LA, AR, TX
CenturyTel Midwest - Michigan, lnc.CenturyLink 3LO671.MI
CenturyTel of Michigan, lnc.CenturyLink 3LO702 MI
CenturyTel of Northern Michigan, lnc.CenturyLink 31070s MI
CenturyTel of Upper Michigan, lnc.CenturyLink 310689 MI
CenturyTel of Minnesota, lnc.CenturyLink 361445 MN
Embarq Minnesota, lnc CenturyLink 361456 MN
Qwest Corporation ( Minnesota)Centurylink QC 365742 MN
CenturyTel of Missouri, LLC (Belle-Herman)CenturyLink 429785 MO
CenturyTel of Missouri, LLC (Central)CenturyLink 429784 MO
CenturyTel of Missouri, LLC (Southern)CenturyLink 429786 MO
CenturyTel of Missouri, LLC (Southwest)CenturyLink 429787 MO
Spectra Communications Group, LLC CenturyLink 42LL5L MO
Embarq Missouri, lnc. (Missouri)CenturyLink 42L957 MO, IA
CenturyTel of North Mississippi, lnc.None 280458 MS
CenturyTel of Montana, lnc.CenturyLink 482249 MT
Qwest Corporation (Montana)Centurylink QC 485104 MT
Central Telephone Company (North Carolina)CenturyLink 23047L NC
Carolina Telephone and Telegraph Company,
LLC CenturyLink 230470 NC
Mebtel, lnc.CenturyLink 230485 NC
Qwest Corporation (North Dakota)CenturyLink QC 385L44 ND
Qwest Corporation ( Nebraska)Centurylink QC 375L43 NE
United Telephone Company of the West
(Nebraska)CenturyLink 371595 NE
o o
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
United Telephone Company of New Jersey,
lnc.CenturyLink 160138 NJ
CenturyTel of the Southwest, lnc.CenturyLink 492274 NM
Qwest Corporation (New Mexico)Centurylink QC 495105 NM
Central Telephone Company (Nevada)CenturyLink 552348 NV
CenturyTel ofthe Gem State, lnc. (Nevada)CenturyLink 552223 NV
CenturyTel of Ohio, lnc.CenturyLink 300630 OH
United Telephone Company of Ohio CenturyLink 300651 OH
CenturyTel of Oregon, lnc.CenturyLink s32361 OR
Qwest Corporation (Oregon)CenturyLink QC 535163 OR
United Telephone Company of the Northwest
(Oregon)CenturyLink s32400 OR
CenturyTel of Eastern Oregon, lnc CenturyLink 532361 OR, CA
United Telephone Company of Pennsylvania
LLC, ThC CenturyLink L70209 PA
United Telephone Company of the Carolinas,
LLC CenturyLink of the Carolinas 240506 sc
Qwest Corporation (South Dakota)Centurylink QC 395145 SD
CenturyTel of Claiborne, lnc Centurylink Claiborne 290557 TN
CenturyTel of Ooltewah-Collegedale, lnc
CenturyLink Ooltewah-
Colleeedale 290s74 TN
United Telephone Southeast, LLC (Tennessee)CenturyLink 290s67 TN
CenturyTel of Adamsville, lnc.Centurylink Adamsville 290552 TN, MS
Central Telephone Company of Texas, lnc.CenturyLink 44271,4 TX
CenturyTel of Lake Dallas, lnc.CenturyLink 44270L TX
CenturyTel of Port Aransas, lnc CenturyLink 442L77 TX
CenturyTel of San Marcos, lnc.CenturyLink 442L40 TX
United Telephone Company of Texas, lnc CenturyLink 442084 TX
Qwest Corporation (Utah)CenturyLink QC 5051_07 UT
United Telephone Southeast, LLC (Virginia)CenturyLink L90567 VA
Central Telephone Company of Virginia CenturyLink L90254 VA, NC
CenturyTel of lnter-lsland, Inc.CenturyLink s22408 WA
CenturyTel of Washington, Inc CenturyLink s22408 WA
Qwest Corporation (Washington)CenturyLink QC s25L6]WA
United Telephone Company of the Northwest
(Washington)CenturyLink 522400 WA
CenturyTel of Cowiche, lnc.CenturyLink 5224LO WA
CenturyTel of Central Wisconsin, LLC CenturyLink 331159 WI
oo
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
CenturyTel of Fairwater-Brandon-Alto, LLC CenturyLink 330877 WI
CenturyTel of Forestville, LLC CenturyLink 330884 WI
CenturyTel of Larsen-Readfield, LLC CenturyLink 330898 WI
CenturyTel of Monroe County, LLC CenturyLink 330913 WI
CenturyTel of Northern Wisconsin, LLC CenturyLink 330956 WI
CenturyTel of Southern Wisconsin, LLC CenturyLink 330931 WI
CenturyTel of the Midwest-Kendall, LLC CenturyLink 330924 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Casco)CenturyLink 330857 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Cencom)CenturyLink 330841_WI
CenturyTel of the Midwest-Wisconsin, LLC
(Northwest)CenturyLink 330922 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Platteville)CenturyLink 330934 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Thorp)CenturyLink 330959 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Wayside)CenturyLink 330970 WI
CenturyTel of Wisconsin, LLC CenturyLink 330895 WI
Telephone USA of Wisconsin, LLC CenturyLink 331155 WI
CenturyTel of Northwest Wisconsin, LLC CenturyLink 330950 WI, MN
CenturyTel of Wyoming, lnc.CenturyLink 572299 WY
Qwest Corporation (Wyomine)CenturyLink QC 515L08 WY
United Telephone Company of the West
(Wyomine)Centurylink of the West 51L595 WY
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<1210> Terms & Conditions of Voice Telephony Lifeline Plans
CenturyLink, lnc. has over l00localexchange carriers (LECs) that serve as eligible
telecommunications carriers (ETCs) providing Lifeline discounts on localtelephone service for
qualifying low-income customers in thirty-seven states. Each LEC's tariff or local terms of
service contain the terms and conditions of voice telephony service plans generally available to
CenturyLink residential customers. Lifeline provides discounts on CenturyLink residential
service plans that include voice telephony service. Lifeline discounts provided to qualified
recipients include the $9.25 per month federaldiscount plus state discounts, if available. Tribal
Lifeline recipients receive an additionalfederal Lifeline discount of up to $25 per month. Eligible
residents residing on Tribal lands in areas where CenturyLink receives universal service high-
cost support can also receive a Tribal Link Up credit of not more than $100 against one
customary service initiation fee at a primary residence.
CenturyLink's flat-rated residential voice service plans provide unlimited local calling. Lifeline
discounts also may be applied to local residential service plans that include a certain amount of
local minutes or calls at a flat-rate and then have additional charges for minutes or calls beyond
those included in the plan. Lifeline discounts may be applied to bundled service packages that
include voice telephony services, such as bundles with internet service and/or video service.
Lifeline discounts may also apply to voice service plans that include optional calling features
such as caller lD, callwaiting, and voicemail.
Toll service is available to customers receiving Lifeline discounts in the same manner that it is
available to non-Lifeline customers. Toll limitation service is available to Lifeline customers at
no charge.
lnformation concerning CenturyLink's Lifeline program can be found on our Lifeline web page at
htto://www. centu rvl i nk. com/Paqes/S upporULifeLine/
A link to the CenturyLink tariff or localterms of service that includes the terms and conditions of
this ETC's Lifeline offering is included in response to line 1220.
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NOTES:
l. (220) Outages are reported using the criteria provided in 47 C.F.R. $54.313. This differs from the
criteria in 47 C.F.R. $4.5, which is the basis for reporting outages to the Federal Communications
Commission. Therefore, some outages may not have Network Outage Reporting System ('T{ORS")
numbers.
2. (220) Where outages extended beyond CenturyLink customers and/or study areas, the total number of
served customers within the study area that were potentially impacted was reported.
3. (300) - (3 l0) and (320) - (330) CenturyLink is reporting any outstanding requests for voice service or
broadband service from 201 6 that are unfulfilled at the time of this filing. Orders resolved during the year
are not reported, including unfilled orders that were cancelled by the customer.
4. (400) - (4 I 0) and (430) - (440) Complaints per 1 ,000 voice access lines or per 1,000 broadband
customers are reported as complaints to any federal and/or state agencies. The actual number of
complaints was reported if a study area had less than 1 ,000 customers.
5. (5 1 0) and (61 0) Sections 5a.3 I 3(a) (5) - (6) require ETCs to make certifications as to their compliance
with applicable service quality standards and consumer protection rules, and their ability to remain
functional in emergency situations as set forth in section 54.202(a) (2). Certifications are attached.
6. (515) This question is not applicable. This company is a high-cost recipient.
7. (7ll) CenturyLink is reporting aJa-cart and data-only broadband rates that meet or exceed both the
download speed of four mega bits per second and upload speed of one mega bit per second. Upload
speeds of768K or below are not included in this report.
8. (810) - (813) Per FCC DA13-1707 released August 6,2073, CenturyLink is reporting holding
company, operating companies, and affiliates (as defined under section 3 of the Communications Act of
1934, as amended,4T U.S.C. S 153(2)) that are designated as eligible telecommunications carriers and/or
that provide retail broadband internet access to end-user customers.
9. (810) - (813) and (1210) - (1223) CenturyLink is a designated eligible telecommunications carrier that
receives Universal Service Support for High Cost Areas under 47 C.F.R. 54 subpart D. Therefore,
CenturyLink is only subject to subpart (a) of 47 C.F.R. 554.422 as it applies to this filing.
10. (921) -(929) To the extent the carrier serves federally recognized tribal lands, the attached narrative,
in response to line 920, should be relied on to describe tribal outreach and interaction. Ifin 2O16,the
carrier offered to discuss the points listed in 47 C.F.R. $5a.313(a) (9) to at least a majority of federally
recognized tribes served in a study area, lines 921-929 were marked with a "yes" response.
I I . ( I 000) - ( 101 0) Carriers must certiff that their local rates are at or below two standard deviations of
the applicable national average urban rate for voice service, as specified in the most recent public notice
issued by the Wireline Competition Bureau and Wireless Telecommunications Bureau. Qwest
Corporation d/b/a CenturyLink (Wyoming) and United Telephone Company of the West d/b/a
CenturyLink (Wyoming) have certain exchanges with explicit cost based local rates above this standard.
Customers in such exchanges receive a Federal Universal Service credit and/or a State Universal Service
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credit explicitly on their bill. This results in a net charge that is lower than two standard deviations of the
applicable national average urban rate for voice service.
12. (1010) 47 C.F.R. $5a.313(a) (10) requires a certification that the pricing of the company's voice
services is no more than two standard deviations above the applicable national average urban rate for
voice service, as specified in the most recent public notice issued by the Wireline Competition Bureau
and Wireless Telecommunications Bureau. The certification is attached.
I 3. ( 1030) 47 C.F.R. $5a.3 I 3(a) ( 1 2) requires a certification that the pricing of a service that meets the
Commission's broadband public interest obligations is no more than the applicable benchmark to be
announced annually in a public notice issued by the Wireline Competition Bureau, or is no more than the
non-promotional price charged for a comparable fixed wireline service in urban areas in the states or U.S
Territories where the eligible telecommunications carrier receives support. The certification is attached.
14. ( I I 30) This question is not applicable. This company has existing terrestrial backhaul options.
15. (201l), (2015), and (2016) Per FCC DA l3-2101 released October 30,2073, CenturyLink is
certifying at a holding company level.
16. (2011) An affrrmative response indicates Connect America Fund Phase I Incremental Support
Program Round 2 funding was received by the respective study area and/or locations were enabled within
the study area.
17. (2015), (2017) - (2018) Connect America Fund Phase 2 program (including phase-down support)
acceptance and commitments are at a state-wide level. State level reporting is recorded on one study-area
per state.
18. (2017c) Reported capital expenditures represent investments in specific Connect America Fund Phase
2 (*CAF II") projects. There may be additional investments in facilities which would benefit CAF II areas
that are not reflected in this response.
19. (2018) CenturyLink has provided Connect America Fund Phase 2 community anchor institutions that
were enabled and listed as anchor institutions on the National Broadband Map.
20. (2023) - (2025) For administrative ease in reporting Connect America Fund Phase I Incremental
Support Program Round 2 information, USAC requested a cumulative filing depicting the full program
enablement to be reported in year three. Network utilization and other factors may impact broadband
service at current and previously reported locations.
21. (3009) -(3034) These questions are not applicable. This company is considered to be a Federal Price
Cap Carrier or an affiliate associated with a Federal Price Cap Carrier for the purposes of this filing.
22. (4001) - (4005) These questions are not applicable. This company is not a Rural Broadband
Experiment participant.
23. Effective January 1,2017, eight Louisiana ILECs have merged into CenturyTel of Evangeline, LLC
with study area code 270434. Following the merger, CenturyTel of Evangeline, LLC changed its name to
CenturyLink of Louisiana,LLC. Form 481 reports for the filing due in July 2017 are filed on a pre-
merger basis. In future filings, the merged companies will be reported as one entity.
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