20160628iwireless Form 481.PDF

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Page 1
FCC Form 481FCC Form 481 - Carrier Annual Reporting OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code <015>Study Area Name <020>Program Year <030>Contact Name: Person USAC should contact with questions about this data
<035>Contact Telephone Number: Number of the person identified in data line <030> <039>Contact Email Address: Email of the person identified in data line <030>

Data Collection Form

Form Type

54.422
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 2
Page 2
<110>Has your company received its ETC certification from the FCC?(yes / no )
<111>(yes / no )
If your answer to Line <111> is yes, please file a progress report, on line
<112> delineating the status of your company's existing § 54.202(a) "5 year
plan" on file with the FCC, as it relates to your provision of voice telephony
service.
<112>Attach Five-Year Service Quality Improvement Plan or, in subsequent years,
your annual progress report filed pursuant to 47 C.F.R. § 54.313(a)(1). If your company is a
CETC which only receives frozen support, your progress report is only
<113>Maps detailing progress towards meeting plan targets
<114>Report how much universal service (USF) support was received
<115>
<116>
<117>
<118>
(100) Service Quality Improvement Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
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Page 3
(200) Service Outage Reporting (Voice)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<220><a><b1><b2><b3><b4><c1><c2><d><e><f><g><h>
NORS
Reference
Number
Outage Start
Date
Outage Start
Time
Outage End
Date
Outage End
Time
Number of
Customers Affected Total Number of
Customers
911 Facilities
Affected
(Yes / No)
Service Outage
Description (Check
all that apply)
Did This Outage
Affect Multiple
Study Areas
(Yes / No)
Service Outage
Resolution
Preventative
Procedures

<210> For the prior calendar year, were there any reportable voice service outages?
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
(300) Unfulfilled Service Request FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

<300> Unfulfilled service request (voice)
<310> Detail on attempts (voice)
<320> Unfulfilled service request (broadband)
<330> Detail on attempts (broadband)

Name of Attached Document

Name of Attached Document
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Page 4
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020

<010> Study Area Code

<015> Study Area Name
<020> Program Year
<030> Contact Name - Person USAC should contact regarding this data
<035> Contact Telephone Number - Number of person identified in data line
<030>

<039> Contact Email Address - Email Address of person identified in data line
<030>

<400>
Select from the drop-down list to indicate how you would like to report
voice complaints (zero or greater) for voice telephony service in the prior
calendar year for each service area in which you are designated an ETC for
any facilities you own, operate, lease, or otherwise utilize.
<410> Complaints per 1000 customers for fixed voice
<420> Complaints per 1000 customers for mobile voice
<430>
Select from the drop-down list to indicate how you would like to report
end-user customer complaints (zero or greater) for broadband service in
the prior calendar year for each service area in which you are designated
an ETC for any facilities you own, operate, lease, or otherwise utilize.

<440>
<450>
Complaints per 1000 customers for fixed broadband
Complaints per 1000 customers for mobile broadband

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(400) Number of Complaints per 1,000 customers FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
(500) Compliance With Service Quality Standards and Consumer Protection Rules FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

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Page 6
<500> Certify compliance with applicable service quality standards and consumer protection rules

<510> Descriptive document for Service Quality Standards & Consumer Protection Rules Compliance
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
<010>
<015>
<020>
<030>
<035>
<039>
Study Area Code
Study Area Name
Program Year
Contact Name - Person USAC should contact regarding this data
Contact Telephone Number - Number of person identified in data line <030>
Contact Email Address - Email Address of person identified in data line <030>
(600) Functionality in Emergency Situations FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<600> Certify compliance regarding ability to function in emergency situations
Page 7

<610> Descriptive document for Functionality in Emergency Situations
Page 7
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
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Page 8
<701>Residential Local Service Charge Effective Date
<702>Single State-wide Residential Local Service Charge

<703><a1><a2><a3><b1><b2>
State Exchange (ILEC)SAC (CETC)Rate Type
Residential Local
Service Rate

<c>
Total per line Rates and Fees
<b5>
Mandatory Extended Area
Service Charge
<b4>
State Universal Service Fee
<b3>
State Subscriber Line Charge
(700) Price Offerings including Voice Rate Data FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>
<015>
<020>
<030>
<035>
<039>
Study Area Code
Study Area Name
Program Year
Contact Name - Person USAC should contact regarding this data
Contact Telephone Number - Number of person identified in data line <030>
Contact Email Address - Email Address of person identified in data line <030>

Sam Bailey
1/1/2016
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 9
Page 9
<711><a2><b1><b2><c><d1><d2><d3><d4>
Exchange (ILEC)Residential Rate
State Regulated
Fees Total Rate and Fees
Broadband Service -
Download Speed
(Mbps)
Broadband Service -
Upload Speed (Mbps)
Usage Allowance
Action Taken When
Limit Reached {select}

<a1>
Usage Allowance
(GB)

State
(710) Broadbrand Price Offerings FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
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(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
/OMB Control No. 3060-0819

Not Applicable
Sam Bailey
Not Applicable
2017
[e-mail]
i-wireless, LLC
I-Wireless, LLC dba Access Wireless
5135502755 ext.
-- See attached worksheet --
479020
Page 11
<910>Tribal Land(s) on which ETC Serves

<920>Tribal Government Engagement Obligation
<921>
<922>Feasibility and sustainability planning;
<923> Marketing services in a culturally sensitive manner;
<924>Compliance with Rights of way processes
<925>Compliance with Land Use permitting requirements
<926>Compliance with Facilities Siting rules
<927>Compliance with Environmental Review processes
<928>Compliance with Cultural Preservation review processes
<929>Compliance with Tribal Business and Licensing requirements.

(900) Tribal Lands Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

/OMB Control No. 3060-0819

Page 11
<900>Does the filing entity offer tribal land services? (Y/N)
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020

Page 12
(1000) Voice and Broadband Service Rate Comparability FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

/OMB Control No. 3060-0819

<1000> Voice services rate comparability certification
<1010> Attach detailed description for voice services rate
comparability compliance

Name of Attached Document

<1020> Broadband comparability certification

<1030> Attach detailed description for broadband
comparability compliance

Name of Attached Document
Page 12
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 13
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(1100) No Terrestrial Backhaul Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

<1130>
Certify whether terrestrial backhaul options exist (Y/N)

<1100>
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 14
Page 14
(1200) Terms and Condition for Lifeline Customers FCC Form 481LifelineOMB Control No. 3060-0986/OMB Control No. 3060-0819Data Collection Form July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<1210>Terms & Conditions of Voice Telephony Lifeline Plans
<1221>
<1222>
<1223>Additional charges for toll calls, and rates for each such plan.
<1220>Link to Public Website HTTP
Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers,
Details on the number of minutes provided as part of the plan,

Sam Bailey
2017
[e-mail]
IWI 1210_2016 ID.pdf
I-Wireless, LLC dba Access Wireless
5135502755 ext.
4
4
4
479020
Page 15
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(2000) Price Cap Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Incremental Connect America Phase I reporting
<2010> 2nd Year Certification 47 CFR § 54.313(b)(1)(i) - Note that for the July 1
2016 certification, this applies to Round 2 recipients of Incremental
Support

<2011> 3rd Year Certification 47 CFR § 54.313(b)(1)(ii) - Note that for the July 1
2016 certification, this applies to Round 1 recipients of Incremental
Support

<2022> Recipient certifies, representing year two after filing a notice of
acceptance of funding pursuant to 54.312(c), that the locations in
question are not receiving support under the Broadband Initiatives
Program or the Broadband Technology Opportunities Program for
projects that will provide broadband with speeds of at least 4
Mbps/1Mbps - 54.313(b)(2)(i). Round 2 recipients only.

<2023> The attachment on line 2024 includes a statement of the total amount of
capital funding expended in the previous year in meeting Connect
America Phase I deployment obligations, accompanied by a list of census
blocks indicating where funding was spent. This covers year two -
54.313(b)(2)(ii). Round 2 recipients only.

<2024A> Round 2 Recipient of Incremental Support?

<2024B> Attach list of census blocks indicating where funding was spent in year
two - 54.313(b)(2)(ii). Round 2 recipients only.
Name of Attached Document Listing
Required Information
<2025A> Round 1 or Round 2 Recipient of Incremental Support?
<2025B> Attach geocoded Information for Phase I milestone reports (Round 1 for
year three and Round 2 for year two) - Connect America Fund , WC
Docket 10-90, Report and Order, FCC 13-
Name of Attached Document Listing
Required Information

<2015> 2016 and future Frozen Support Certification 47 CFR § 54.313(c)(4)
Select the appropriate responses below (Yes, No, Not Applicable) to note compliance as a recipient of Incremental High Cost support, High Cost support to offset access charge reductions,
and Connect America Phase II support as set forth in 47 CFR § 54.313(b),(c),(d),(e). The information reported on this form and in the documents attached below is accurate.
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 16
(2000) Price Cap Carrier Additional Documentation (Continued)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers July 2013
Price Cap Carrier Connect America ICC Support {47 CFR § 54.313(d)}
<2016> Certification support used to build broadband
Page 16
Connect America Phase II Reporting {47 CFR § 54.313(e)}
<2017A> Connect America Fund Phase II recipient?
<2017B> Attach information for Phase II - 54.313(e)(1) - list of geocoded locations
already meeting the 54.309 public interest obligations at the end of
calendar year 2015 and total amount of Phase II support, if any, the price
cap carrier used for capital expenditures in 2015.
Name of Attached Document Listing
Required Information
<2018> Attach the number, names, and addresses of community anchor
institutions to which the carrier newly began providing access to
broadband service in the preceding calendar year - 54.313(e)(2)(ii)
Name of Attached Document Listing
Required Information

<2019> Recipient certifies that it bid on category one telecommunications and
Internet access services in response to all FCC Form 470 postings seeking
broadband service that meets the connectivity targets for the schools and
libraries universal service support program for eligible schools and
libraries located within any area in a census block where the carrier is
receiving Phase II model-based support, and that such bids were at rates
reasonably comparable to rates charged to eligible schools and libraries in
urban areas for comparable offerings - 54.313(e)(2)(v)

<2020> Recipient certifies that it offered broadband meeting the requisite public
interest obligations specified in §54.309 to 40% of its supported locations
in the state on December 31, 2017 - 54.313(e)(3)

<2021> Recipient certifies that it offered broadband meeting the requisite public
interest obligations specified in §54.309 to 60% of its supported locations
in the state on December 31, 2018 - 54.313(e)(4)

<2026>Recipient certifies that it offered broadband meeting the requisite public
interest obligations specified in §54.309 to 80% of its supported locations
in the state on December 31, 2019 - 54.313(e)(5)

<2027>Recipient certifies that it offered broadband meeting the requisite public
interest obligations specified in §54.309 to 100% of its supported locations
in the state on December 31, 2020 - 54.313(e)(6)
<010> Study Area Code

<015> Study Area Name
<020> Program Year
<030> Contact Name - Person USAC should contact regarding this data
<035> Contact Telephone Number - Number of person identified in data line <030>
<039> Contact Email Address - Email Address of person identified in data line <030>

Complete the items below to note compliance with five year service quality plan (pursuant to 47 CFR § 54.202(a)) and, for privately held carriers, ensuring
compliance with the financial reporting requirements set forth in 47 CFR § 54.313(f)(2). I further certify that the information reported on this form and in
the documents attached below is accurate.

Progress Report on 5 Year Plan
(3009) Carrier certifies to 54.313(f)(1)(iii)

(3010A) Milestone Certification {47 CFR § 54.313(f)(1)(i)}

(3010B) Please Provide Attachment Name of Attached Document Listing Required
Information
(3012A) Community Anchor Institutions {47 CFR §
54.313(f)(1)(ii)}

(3012B) Please Provide Attachment Name of Attached Document Listing Required
Information

(3013) Is your company a Privately Held ROR Carrier {47 CFR
§ 54.313(f)(2)}
(Yes/No)

(3014) If yes, does your company file the RUS annual report

Please check these boxes to confirm that the
attached PDF, on line 3017, contains the required
information pursuant to § 54.313(f)(2) compliance
requires:
(Yes/No)

(3015) Electronic copy of their annual RUS reports
(Operating Report for Telecommunications
Borrowers)

(3016) Document(s) with Balance Sheet, Income Statement
and Statement of Cash Flows

(3017) If the response is yes on line 3014, attach your
company's RUS annual report and all required
documentation
Name of Attached Document Listing Required
Information

(3018) If the response is no on line 3014, is your company
audited?
If the response is yes on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to § 54.313(f)(2), contains:
(Yes/No)

(3019) Either a copy of their audited financial statement; or
(2) a financial report in a format comparable to RUS
Operating Report for Telecommunications Borrowers

(3020) Document(s) for Balance Sheet, Income Statement
and Statement of Cash Flows

(3021) Management letter and/or audit opinion issued by
the independent certified public accountant that
performed the company’s financial audit.
If the response is no on line 3018, please check the
boxes below to confirm your submission on line
3026 pursuant to § 54.313(f)(2), contains:

(3022) Copy of their financial statement which has been
subject to review by an independent certified public
accountant; or 2) a financial report in a format
comparable to RUS Operating Report for
Telecommunications Borrowers

(3023) Underlying information subjected to a review by an
independent certified public accountant

(3024) Underlying information subjected to an officer
certification.

(3025) Document(s) for Balance Sheet, Income Statement
and Statement of Cash Flows

(3026) Attach the worksheet listing required information Name of Attached Document Listing Required
Information

page 17
(3005) Rate Of Return Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
Page 17
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 18
Page 18
(3005) Rate Of Return Carrier Additional Documentation (Continued)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Name of Attached Document Listing Required Information

Financial Data Summary
(3027) Revenue
(3028) Operating Expenses
(3029) Net Income
(3030) Telephone Plant In Service(TPIS)
(3031) Total Assets
(3032) Total Debt
(3033) Total Equity
(3034) Dividends
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020

<010> Study Area Code
<015> Study Area Name
<020> Program Year
<030> Contact Name - Person USAC should contact regarding this data
<035> Contact Telephone Number - Number of person identified in data line <030>
<039> Contact Email Address - Email Address of person identified in data line <030>

4005 Rural Broadband Experiment

Authorized Rural Broadband Experiment (RBE) recipients must address the certification for public interest obligations, provide a list of newly served
community anchor institutions, and provide a list of locations where broadband has been deployed.

Public Interest Obligations – FCC 14-98 (paragraphs 26-29, 78)
Please address Line 4001 regarding compliance with the Commission’s public interest obligations. All RBE participants must provide a response to Line 4001.
4001. Recipient certifies that it is offering broadband to the identified locations meeting the requisite public
interest obligations consistent with the category for which they were selected, including broadband speed,
latency, usage capacity, and rates that are reasonably comparable to rates for comparable offerings in urban
areas?

Community Anchor Institutions – FCC 14-98 (paragraph 79)

4003a. RBE participants must provide the number, names, and addresses of community anchor institutions to
which they newly deployed broadband service in the preceding calendar year. On this line, please respond
(yes – attach new community anchors, no – no new anchors) to indicate whether this list will be provided.

If yes to 4003A, please provide a response for 4003B.

4003b. Provide the number, names and addresses
of community anchor institutions to which the
recipient newly began providing access to
broadband service in the preceding calendar year.
Name of Attached Document Listing Required Information

Broadband Deployment Locations – FCC 14-98 (paragraph 80)

4004a. Attach a list of geocoded locations to
which broadband has been deployed as of the
June 1st immediately preceding the July 1st filing
deadline for the FCC Form 481.

Name of Attached Document Listing Required Information

4004b. Attach evidence demonstrating that the
recipient is meeting the relevant public service
obligations for the identified locations. Materials
must at least detail the pricing, offered broadband
speed and data usage allowances available in the
relevant geographic area.

Name of Attached Document Listing Required Information

FCC Form 481 (4005) Rural Broadband Experiment Additional Documentation OMB Control No. 3060-0986/OMB Control No. 3060-0819

Data Collection Form
July 2013

page 19
Page 19
Sam Bailey
2017
[e-mail]
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 20
Page 20
Certification - Reporting Carrier FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:
Printed name of Authorized Officer:
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients
Name of Reporting Carrier:
Signature of Authorized Officer:Date
I certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual reporting requirements for universal service support
recipients; and, to the best of my knowledge, the information reported on this form and in any attachments is accurate.
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Study Area Code of Reporting Carrier:Filing Due Date for this form:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.

CERTIFIED ONLINE
5132409800 ext.
Sam Bailey
Paul McAleese
2017
06/27/2016
[e-mail]
CEO
I-Wireless, LLC dba Access Wireless
5135502755 ext.
479020
Page 21
Page 21
Certification - Agent / Carrier FCC Form 481Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
TO BE COMPLETED BY THE AUTHORIZED AGENT:
Telephone number of Authorized Agent or Employee of Agent:
Signature of Authorized Agent or Employee of Agent:
Name of Authorized Agent Firm:
I, as agent for the reporting carrier, certify that I am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided
the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.
Date:
Name of Authorized Agent Employee:
Title or position of Authorized Agent or Employee of Agent
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:Filing Due Date for this form:
Printed name of Authorized Officer:
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Filing Due Date for this form:
TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
I certify that (Name of Agent)_______________________________________________________ is authorized to submit the information reported on behalf of the reporting carrier. I
also certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual data reporting requirements provided to the authorized
agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate.
Date:
Name of Authorized Agent:
Signature of Authorized Officer:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.
Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title
18 of the United States Code, 18 U.S.C. § 1001.

Sam Bailey
07/01/2016
2017
Regulatory Specialist
[e-mail]
479020
7702327805 ext.
479020
I-Wireless, LLC dba Access Wireless
5135502755 ext.
I-Wireless, LLC dba Access Wireless
06/23/2016
07/01/2016
Heather Kirby
Expert Telecom Compliance, Inc
Expert Telecom Compliance, Inc
Expert Telecom Compliance, Inc
479020
I-Wireless, LLC dba Access Wireless
Attachments
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819

Not Applicable
Sam Bailey
Not Applicable
2017
Access Wireless
[e-mail]
i-wireless, LLC
I-Wireless, LLC dba Access Wireless
5135502755 ext.
N/A
479020
479020
Form 481 section 510 
i‐wireless, LLC     
Service Quality and Consumer Protection

The Company is committed to satisfying all applicable state and federal requirements related
to consumer protection and service quality standards.

The Company complies with the Cellular Telecommunications and Internet Association's
(CTIA) Consumer Code for Wireless Service.

1. Disclose Rates and Terms of Service – These are fully disclosed in advertising as well as on 
the Company’s website.   
2. Make Coverage Maps Available –Coverage maps are available on the Company’s website; 
by inputting a zip code, customers can see a map of the coverage in that area.   
3. Provide contract terms – this does not apply since i‐wireless does not employ contracts.   
4. Allow a trial service –  Since Lifeline customers receive free service, there is no 
commitment to the service on their part.  If the service does not suit their needs, they can 
cancel service at any time without penalty.   
5. Provide Specific Disclosure in advertising – All Company advertising, including its website, 
fully discloses charges and service parameters.  
6. Separately Identify Carrier Charges from Tax on Billing Statements – i‐wireless does not 
render billing statements to its prepaid customers, but for every transaction they make, 
service charges vs. taxes are fully described.   
7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract – 
As mentioned, we don’t employ contracts so this provision does not apply.  Customers can, 
however, cancel service at any time without penalty.   
8. Provide Ready Access to Customer Service – Customers can call customer service for free 
by dialing 611 or an 800 number.  These numbers are disclosed on the Company’s website 
and in advertising and customer welcome materials.  Of note, our customer care service 
provides exceptional service that generally well exceeds our prepaid wireless peers.  We 
have deployed technology whereby customers are offered a convenient call back, if the hold 
time will be more than 2 minutes due to peak traffic periods.   Customers may also access 
Customer Service online through the Company’s website. 
9. Promptly Respond to Customer Inquiries and Complaints from Government Agencies – 
We promptly respond to all complaints.  If a customer care representative cannot help a 
customer, we have an escalation process. i‐wireless is committed to resolving customer 
questions, concerns and complaints in a swift and satisfactory manner. 
10. Privacy Policy – Our privacy policy is available, via link, on every page of the Company’s 
website.  Our Terms and Conditions also summarize the privacy policy and refer customers 
to the more extensive privacy policy itself, for more information. 
11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage, and 
International Roaming – Because the Company’s service is prepaid, customers are not able 
to incur overage charges. However, the Company provides, at no charge, (a) a notification to 
consumers of domestic wireless plans that include limited data allowances when consumers 
approach their allowance for data usage; (b) a notification to consumers of domestic voice 
and messaging plans that include limited voice and messaging allowances when consumers 
approach their allowance for those services; and (c) a notification to consumers without an 
Form 481 section 510 
i‐wireless, LLC     
international roaming plan/package whose devices have registered abroad and who may 
incur charges for international usage.  The Company also clearly and conspicuously discloses 
tools or services that enable consumers to track, monitor and/or set limits on voice, 
messaging and data usage. 
12. Abide by the following principles regarding the ability of customers, former customers, 
and individual owners of eligible devices to unlock phones and tablets, (“mobile wireless 
devices”) that are locked by or at the direction of the carrier –  

(1) Disclosure. The Company has posted on its website its clear, concise, and readily 
accessible policy on postpaid and/or prepaid mobile wireless device unlocking. 
(2) Postpaid Unlocking Policy. Not Applicable.  
(3) Prepaid Unlocking Policy. Upon request, the Company will unlock prepaid mobile 
wireless devices no later than one year after initial activation, consistent with 
reasonable time, payment or usage requirements. 
(4) Notice. The Company will clearly notify customers that their devices are eligible for 
unlocking at the time when their devices are eligible for unlocking or automatically 
unlock devices remotely when devices are eligible for unlocking, without additional 
fee. The Company reserves the right to charge non‐customers/nonformer‐
customers with a reasonable fee for unlocking requests. Notice to prepaid 
customers may occur at point of sale, at the time of eligibility, or through a clear and 
concise statement of policy on the Company’s website. 
(5) Response Time. Within two business days after receiving a request, the Company will 
unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the 
eligible device, or provide an explanation of why the device does not qualify for 
unlocking, or why the carrier reasonably needs additional time to process the 
request. 
(6) Deployed Personnel Unlocking Policy. The Company will unlock mobile wireless 
devices for deployed military personnel who are customers in good standing upon 
provision of deployment papers. 

The Company reserves the right to decline an unlock request if it has a reasonable basis to 
believe the request is fraudulent or the device is stolen. 

Form 481 section 610 
i‐wireless, LLC     
Functionality in Emergency Situations

As a reseller, the Company relies upon its underlying facilities-based carrier for functionality
in emergency situations. Through the Company’s agreement with its underlying carrier,
Sprint, the Company has the ability to remain functional in emergency situations. The Sprint
wireless network has reasonable amounts of back-up power and the ability to reroute traffic
around damaged facilities and manage traffic spikes resulting from emergency situations.
Each cell site in the Sprint’s network is equipped with two to four hours of battery back-up
power. Many cell sites in the Sprint network provide overlapping coverage for neighboring
areas, ensuring that coverage continues in the event of damage to a particular facility. These
neighboring cell sites can be adjusted to provide coverage to a wider service area in the event
of an emergency. As an MVNO of Sprint, these capabilities benefit i-wireless customers.

i-wireless, LLC
Form 481 section 1210
250 Free
Minutes Plan
(Non-Tribal)
Text & 500 MB 250 Minute Talk
(with Text &
Data)
Unlimited Talk,
Text, & 500MB
Data
Unlimited Talk,
Text, & 2GB
Data
Unlimited Talk,
Text, & 3GB
Data
Voice Mins 250 Unlimited 250 Unlimited Unlimited Unlimited
Text (SMS)Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Web n/a 500 MB 250MB 500MB 2.0GB 3.0GB
Additional Min (per)$0.10 n/a $0.10 n/a n/a n/a
Free Handset X X X X X X
Local Calls X X X X X X
Nationwide Long Distance X X X X X X
Voicemail, Caller ID, Call Waiting X X X X X X
Free 911 X X X X X X
Free 611 X X X X X X
Free Balance Inquiries X X X X X X
Rollover Allowed X X X X X X
Text Included X X X X X X
Data Included X X X X X
X X X X X X
Retail Cost 15.00$ 35.00$ 25.00$ 35.00$ 50.00$ 75.00$
Federal Subsidy 9.25$ 9.25$ 9.25$ 9.25$ 9.25$ 9.25$
Company Credit 5.75$ 0.75$ 5.75$ 0.75$ 5.75$ 5.75$
Non-Tribal Lifeline Consumer Cost -$ n/a 10.00$ 25.00$ 35.00$ 60.00$
Tribal Subsidy n/a 25.00$ n/a 25.00$ 25.00$
Tribal Lifeline Consumer Cost n/a -$ n/a n/a 10.00$ 35.00$
Airtime Card Denominations:Amount Voice Minutes Text/Pic Mail Data MB
$5 100 Unlimited/0 100
$10 250 Unlimited/100 250
$25 500 Unlimited/100 750
$35 Unlimited Unlimited/100 1024 (1GB)
$50 Unlimited Unlimited/100 2048 (2GB)
Access Wireless Lifeline Plans Retail Discount Plans*
Terms and Conditions
Introduction
Access Wireless is brought to you by i-wireless LLC and is a Lifeline Assistance program
supported by the federal Universal Service Fund program (“Lifeline Assistance”). i-wireless LLC
provides the Access Wireless mobile telecommunications services exclusively with Access
Wireless phones provided free of charge, as well as select i-wireless phones purchased from the
Kroger family of store locations or an authorized retailer.
Basic Definitions
In this document: (1) “we,” “us,” “our” and “Access Wireless” mean i-wireless LLC; (2) “you,”
“your,” “customer,” and “user” mean an account holder or user with us; (3) “Device” means any
phone, airtime card, mobile broadband device, any other device, accessory, or other product that
we provide you, we sell to you, or is active on your account with us; (4) “Service” means our
offers, rate or service plans, options, wireless services, billing services, applications, programs,
products or Devices on your account with us. “Service(s)” also includes any other product or
service that we offer or provide to you that reference these General Terms and Conditions of
Service (“T&C’s”).
The Service Agreement
These T&C’s are part of your service agreement with us (the “Agreement”) and constitute a
contract under which we provide you Services under terms and conditions that you accept. THIS
CONTRACT CONTAINS A MANDATORY ARBITRATION PROVISION THAT DISALLOWS
CLASS ACTIONS, A CLASS ACTION WAIVER PROVISION, AND A JURY WAIVER
PROVISION. In addition to these T&C’s, there are several parts of the Agreement, which includes
but is not limited to the following: (i) the Access Wireless application; (ii) the subscriber
agreement or transaction materials that you sign or accept; (iii) the plan(s) that you choose as set
forth in our written services and transaction materials that we provide or refer you to during the
sales transaction (if your service plan is not specifically set forth in any in-store brochure or
printed materials, the requirements and terms set forth in the current Agreement and transaction
materials apply, excluding service plan features such as pricing or minute, message and data
allocation); (iv) any confirmation materials that we may provide to you; and (v) the terms set forth
in the coverage map brochures. It is important that you carefully read all of the terms of the
Agreement.
Additional Terms
Additional terms will apply when you use certain applications, programs, Devices, and service,
and these terms may come from Access Wireless or a third party. You are subject to any terms
provided by the third party, and the terms are directly between you and that third party. Access
Wireless is not responsible for these third-party items and associated terms.
Our Policies
Services are subject to our business policies, practices, and procedures (“Policies”). You agree to
adhere to all of our Policies when you use our Services. Our Policies are subject to change at any
time with or without notice.
When You Accept The Agreement
You must have the legal capacity to accept the Agreement. When you accept the Agreement, you
promise that you are at least 18 years old and meet the eligibility standards. You accept the
Agreement when you do any of the following: (a) accept the Agreement through any printed, oral
or electronic statement, for example, on the Web by electronically marking that you have
reviewed and accepted; (b) activate a Device; (c) attempt to or in any way use the Services; or (d)
open any package or start any program that says you are accepting the Agreement when doing
so. If you do not want to accept the Agreement, do not do any of these things.
Service Activation
To activate the Service, you must activate your Access Wireless Device. To establish an account
balance, pay subscription charges or make any other appropriate payments, follow the
instructions provided with the equipment; at www.accesswireless.com or through Access
Wireless Customer Care.
Availability
Access Wireless is only available for activation by customers who reside in the areas in which i-
wireless, or, in certain cases, an affiliate has been designated as an Eligible Telecommunications
Carrier (“ETC”). Your principal residence address must be within an i-wireless ETC designation
service area. Visit www.accesswireless.com to check whether you reside in an i-wireless ETC
service area. To be eligible for Access Wireless service, you must meet the applicable eligibility
standards described below, which may be amended from time to time.
Eligibility
Eligibility for Access Wireless service varies by state. You may qualify for Access Wireless if you
participate in any of the government assisted programs listed on your Access Wireless state
application form or based on household income eligibility standards. If you seek to qualify for
Access Wireless based upon participation in a qualifying federal or state program, you are
required to provide proof of program participation such as a program identification card or other
social service agency document that shows you currently participate in a qualifying federal or
state program. If you seek to qualify for Access Wireless under the household income standards,
you are required to provide written documentation of your household income. Your account will
remain active as long as you meet the applicable eligibility standards for Access Wireless. You
are responsible for notifying Access Wireless if you no longer meet the applicable eligibility
standards for Access Wireless. Additionally, if you receive a notice from Access Wireless
requesting that you confirm your eligibility status, you must do so. Specific information regarding
eligibility verification is listed in the Important Service/Product Specific Terms.
One Lifeline Assistance Discount Per Economic Unit
Lifeline Assistance is limited to one economic unit per household (landline or wireless). An
economic unit is defined, for purposes of the Lifeline programs, as any individual or group of
individuals who live together at the same address and share income and expenses. An economic
unit is not permitted to receive Lifeline benefits from multiple providers. Violation of the one
benefit per economic unit rule constitutes a violation of the federal rules and will result in de-
enrollment from the Lifeline program and potentially prosecution by the United States
government. You consent to have your personal identification information, including name,
telephone number and address shared with the universal Service Administrative Company
(USAC) (the Lifeline Program administrator) and/or its agents for the purpose of confirming that
neither you nor your household receive more than one Lifeline benefit. If you or any member of
your family unit receives Lifeline Assistance from any other telephone company, you are
responsible for notifying your current service provider that you have been approved for Lifeline
Assistance through Access Wireless.
Eligibility is Personal
Eligibility for Access Wireless is personal to you. You may not transfer to any third party any of
your rights or benefits received under the Access Wireless service, including, but not limited to,
any voice minutes received under the Access Wireless service.
Consent to Disclosure of Information
By completing the Access Wireless application, you consent to the release of your information,
(including financial information) to our designated agent for the administration of your Access
Wireless service. This consent survives the termination of this Agreement. You further authorize
Access Wireless to discuss with or access information from state or federal agency
representatives concerning your eligibility for and participation in the Lifeline Assistance program.
Access Wireless reserves the right to review your eligibility status at any time and require you to
provide Access Wireless with written documentation of either your household income or your
participation in a qualifying federal or state program.
Our Right to Change the Agreement and Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates,
charges, how we calculate charges, discounts, coverage, technologies used to provide services,
or your terms of Service. We will provide you notice of material changes – and we may provide
you notice of non-material changes – in a manner consistent with this Agreement (see “Providing
Notice to Each Other Under the Agreement” section). If you continue to access or use our
Services or increase your account balance on or after the effective date of a change, you accept
the change. Do not access or use our Services after the effective date of the change if you decide
to reject the change and terminate Service. You will not be entitled to any credit for the unused
portion of your account balance if you decide to terminate Service in response to a change to the
Agreement.
Our Right to Suspend or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason. For
example, we can suspend or terminate any Service for the following: (a) failure to have or
maintain an appropriate account balance for applicable charges; (b)
harassing/threatening/abusing/offending our employees or agents; (c) providing false or
inaccurate information; (d) interfering with our operations; (e) using/suspicion of using Services in
any manner restricted by or inconsistent with the Agreement and Policies; (f) breaching, failing to
follow, or abusing the Agreement or Policies; (g) modifying a Device from its manufacturer
specifications (for example, rooting the device); or (h) if we believe the action protects our
interests, any customer’s interest, or our networks.
Your Right To Change Services & When Changes Are Effective
The account holder can typically change Services upon request. In some instances, changes may
be conditioned on payment of certain charges. The effective date of any changes will depend on
our Policies, the old Services, and the requested Services. We will not credit or refund any
subscription or other changes as a result of a change in Services. We may—but are no obligated
to provide you the opportunity to authorize someone else to make changes to your Services. You
are responsible for any changes to your Services made by a person you authorize, and those
changes will be treated as modifications to this Agreement.
Restrictions on Using Services
You can’t use our Services: (a) in a way that could cause damage or adversely affect any of our
other customers or our reputation, networks, property or Services; (b) in any way prohibited by
the Terms of our Services, the Agreement, or our Policies. You cannot in any manner resell the
Service to another party. For additional restriction on the use of our Services, see our Terms of
Use Policy which is available on our website, and the detailed plan or other information on
Services that we provide or refer you to during the application or sales process.
Your Device, Number & Email Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated with our Services,
and we are not responsible for any defects, acts or omissions of the manufacturer. The only
warranties on your Device are the limited warranties given to you by the manufacturer directly or
that we pass through. Device performance may vary based on device specifications (for example,
a device’s software, memory, and storage), and device performance may impact access to all of
our Services. This Device is sold exclusively for use with our Service and in other coverage areas
that we may make available to you. As programmed, it will not accept wireless service from
another carrier, you have no—and cannot gain any (for example, through publication, use, etc.) -
proprietary ownership, or other rights to any phone number, identification number, email address,
or other identifier that we assign to you, your Device or your account. We’ll notify you if we decide
to change or reassign them.
Porting/Transferring a Phone Number
We do not guarantee that number transfers to or from us will be successful. If you authorize
another carrier to transfer a number away from us, then that is considered a request by you to us
to terminate all of the Services associated with that number.
Coverage
Our coverage maps are available on our website at www.accesswireless.com. The specific
network coverage you get will depend on the radio transmissions your Device can pick up and
Services that you’ve chosen. Our coverage maps provide high-level estimates of our coverage
areas when using Services outdoors under optimal conditions. Coverage is not available
everywhere. Coverage and Service speeds may depend on the Service purchased. Actual
speeds will vary. Estimating wireless coverage, signal strength, and Service speed is not an exact
science. There are gaps in coverage within our estimated coverage areas that –along with other
factors both within and beyond our control (for example, network problems, network or Internet
congestion, software, signal strength, your Device, structures, buildings, weather, geography,
topography, server speeds of the websites you access, actions of third parties, etc.) –may result
in dropped or blocked connections, slower Service speeds, or otherwise impact the quality of
Service. Services that rely on location information such as E911 and GPS Navigation, depend on
your Device’s ability to acquire satellite (typically not available indoors) and network coverage.
While your Device is receiving a software update, you may be unable to use your Device in any
manner until the software update is complete.
About Data Services & Content
Our data Services and your Device may allow you to access the Internet, text, pictures, video,
games, graphics, music, email, applications, sound and other materials (“Data Content”) or send
Data Content elsewhere. Some Data Content is available from our vendors, or us while other
Data Content can be accessed from others (for example, third party websites, games, ringers,
applications, etc.). We make absolutely no guarantees about the Data Content that you access
on your Device. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or
inaccurate; or (3) offensive, indecent, or objectionable. You are solely responsible for evaluating
the Data Content accessed by you or anyone through you Services. We strongly recommend that
you monitor your data usage by children/minors. Data Content from third parties may also harm
your Device or its software. We are not responsible for any Data Content. We are not responsible
for any damage caused by any Data Content that you access through your Services, that you
load on your Device, or that you request that our representatives access or load on your Device.
To protect our networks and Services or for other reasons, we may place restrictions on
accessing certain Data Content (such as certain websites, applications, etc.); impose separate
charges; limit throughput or the amount of data that you can transfer; or otherwise limit or
terminate Services. If we provide you storage for Data Content that you have purchased, then we
may delete the Data Content without notice or place restrictions/limits on the use of storage
areas. Data Content stored on a Device, transmitted over our networks, or stored by Access
Wireless may be deleted modified, or damaged. You may not be able to make or receive voice
calls while using data Services. Data Content provided by our vendors or third parties is subject
to cancellation or termination at any time without notice to you and you may not receive a refund
for any unused portion of the Data Content.
Specific Terms & Restrictions On Using Data Services
In addition to the rules for using all of our other Services, unless we identify the Service or Device
that you have selected as specifically intended for that purpose (for example, wireless routers,
Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer
applications, or other systems that drive continuous, heavy traffic or data sessions; (2) as a
substitute or backup for private lines or frame relay connections; or (3) for any other unintended
use as we determine in our sole discretion. We reserve the right to limit, suspend, or constrain
any heavy, continuous data usage that adversely impacts our networks’ performance or hinders
access to our networks. If your Services include Web or data access, you also can’t use your
Device as a modem for computers or other equipment, unless we identify the Service or Device
you have selected as specifically intended for that purpose (for example, with “phone as modem”
plans, mobile broadband card plans, wireless router plans, etc.).
Software License
If Access Wireless provides you software as part of the Service and there are not software
license terms provided with the software (by Access Wireless or by a third party), then Access
Wireless grants you a limited, revocable, non-exclusive, non-transferable license to use the
software to access the Services for your own individual use. You may not sell, resell, transfer,
copy, translate, publish, create derivative works of, make any commercial use of, modify, reverse
engineer, decompile, or disassemble the software. Access Wireless may revoke this license at
any time.
Fees, Activation, & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation, program, or other
fees to establish, change, or maintain Services. Certain transactions may also be subject to a
charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.).
You will be provided notice of these types of fees before we complete the requested transaction.
Usage Charges
The types of charges that you incur will vary depending on the Service used and your service
plan. You are responsible for the Services on your account and associated charges, including
charges made by a person you permit to have direct or indirect access to your device even if you
did not authorize its use. Charges may include, but are not limited to, prepayment for service
charges; charges for additional services; and taxes, surcharges, and fees associated with your
Services. For the actual usage charges applicable to your Service, see the detailed plan or other
information we provide or refer you to during the application or sales process or on our website.
Depending on your Services, charges for additional services may include operator and directory
assistance, voicemail, call forwarding, data calls, texts, and Web access. If you (the account
holder) allow end users to access or use your Device, you authorize end users to access,
download, and use Services. You will generally be charged for use of Services before or at the
time of use in accordance with your service plan. In certain instances, we may charge at some
point after you use the Service. Rates that vary based on the time of access will be determined
based on the location of the network equipment providing service and not the location of your
device or your device’s area code (if applicable). Charges are generally deducted from your
account balance (for example, pay-per-use charges, subscription charges, etc.), though in some
instances you may be able to pay for certain Services through a credit card, debit card, or other
payment method. If you have incurred charges or fees that were not charged prior to your
account balance reaching a zero balance, we may deduct these outstanding, unpaid charges and
fees from any subsequent amounts you add to your account balance. You may not attempt to add
money to your account using a debit or credit card more than one time within a 30 minute period.
Types Of Charges
We typically assess the following types of charges: (1) “pay-per-use charges,” which are charges
assessed each time a Service is used; (2) “subscription charges,” which are charges that allow
you access to a Service or provide you a certain amount of use of a Service for a defined period
of time. Subscription charges for Services end at 12:01 a.m., in the time zone in which your
phone number is based, on the last day of your subscription period. Also, depending on your
Service, certain types of subscription charges may be assessed automatically upon activation
and automatically assessed for subsequent subscription periods; and (3) “download charges,”
which are charges assessed when you download or access content, which we collect on behalf of
ourselves or third-party content providers.
How We Calculate Your Charges
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when
you press “Talk” or your Device connects to the network and stops when you press “End” or the
network connection otherwise breaks. You’re charged for all calls that connect, even to answering
machines, voicemail, or voice transcription services. You will not be charged for unanswered calls
or if you get a busy signal. For incoming calls answered, you’re charged from the time shortly
before the Device starts ringing until you press “End” or the network connection otherwise breaks.
You’re charged for the entire call based on the rate that applies to the time period in which the
call starts. However, the types of charges actually deducted from your account balance will vary
depending on your Service. Call time data displayed on your device may be inaccurate and may
not be relied upon for determining charges to your account. Calls are limited to two hours. The
call will automatically terminate after two hours.
Data Usage: Depending on your Service, you may be charged for data usage. Unless
we specifically tell you otherwise, data usage is measured in bytes, kilobytes,
megabytes, and gigabytes—not in minutes/time. 1024 bytes equal 1 kilobyte (“KB”),
1024 KB equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. Bytes are
rounded up to KB, so you will be charged at least 1 KB for each data usage session
(“data session”). Rounding occurs at the end of each data session and sometimes
during a data session. Depending on your data Services, usage may be charged
against an allowance or on a fixed price per KB, and you may be subject to limitations
on the amount of data usage. If you are charged on a fixed price per KB, any fractional
cents will be rounded up to the next cent. You are charged for all data directed to your
Device’s Internet address, including data sessions you did not initiate and for
incomplete transfers. As long as your Device is connected to our data networks, you
may incur data charges. Examples of data for which you will be charged includes the
size of a requested file or Data Content (game, ringer, etc.); Web page graphics (logos,
pictures, banners, advertisement, etc.); additional data used in accessing,
transporting, and routing the file on our network; data from partial or interrupted
downloads; re-sent data; and data associated with unsuccessful attempts to reach
websites or use applications. These data charges are in addition to any charges for
the Data Content itself (game, ringer, etc.). Data used and charged to you will vary
widely, even between identical actions or data sessions. Estimates of data usage—for
example, the size of downloadable files—are not reliable predictors of actual usage.
Taxes & Government Fees
You agree to pay all federal, state, and local taxes, fees, and other assessments that we’re
required by law to collect and remit to the government on the Services that we provide to you.
These charges may change from time to time without advance notice. If you’re claiming any tax
exemption, you must provide us with a valid exemption certificate. Tax exemptions generally
won’t be applied retroactively.
Surcharges
When imposed, unless prohibited by applicable law or agreement, you agree to pay all
surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal Service;
various regulatory charges; Access Wireless administrative charges; gross receipts charges and
certain other taxes imposed upon Access Wireless; or charges for the costs that we incur and
pass along to you. Surcharges are not taxes, and we are not required to assess them by law.
They are charges we choose to collect from you, are part of our rates, and are kept by us in
whole or in part. The number and type of Surcharges will be provided and may vary depending
upon the location of the transaction or the primary account address of the payment method or
Device and can change over time. We determine the rate for these charges, and these amounts
are subject to change as are the components used to calculate these amounts. We will provide
you notice of any changes to Surcharges in a manner consistent with this Agreement (see
“Providing Notice To Each Other Under The Agreement” section). However, since some
Surcharges are based on amounts set by the government or based on government formulas, it
will not always be possible to provide advance notice of new Surcharges or changes in the
amount of existing Surcharges. Information on Surcharges is provided during the sales
transaction and is available on our website.
Disputing Charges
Any dispute to a charge that we assess you must be made in writing within 60 days of the date
we deduct the charge from your account balance. You accept all charges not properly disputed
within the above time period.
About Account Balances
To keep your account active and avoid service interruption, you must either maintain a positive
account balance at all times or pay any applicable subscription charges (depending on your
service plan). Account balances are not transferable, redeemable for cash, or refundable.
Charges are deducted from either your account balance or you may be able to pay for certain
services with a credit card or debit card. There may be limits on your account administration, for
example account balance, number change, and device changes. See the detailed plan or other
information we provide or refer you to during the sales transaction for the account status rules
that apply to your Service.
No Refunds of Top-Up and Monthly Charges: We are not responsible for, nor do we refund, lost,
stolen, misused, or damaged Top-Up cards. We do not accept returns of or provide refunds for
Top-Up cards. Top-Up cards must be applied to your account within the time specified on the
card. All Top-Up sales are final and non-refundable regardless of who uses or possesses your
mobile phone or device after you purchase services, and regardless of whether the mobile phone
or device is used with your consent or knowledge.
Establishing or Replenishing Account Balances
Information on how you can establish and maintain an account balance will be provided at
activation and is also available at www.accesswireless.com or through Access Wireless
Customer Care. The replenishment methods available to you will depend on the terms of your
Services. A fee may apply to certain replenishment methods. Some service plans may provide for
automatic account balance replenishment through, for example, automatic billing to a credit card
or debit card or automatic debit from an eligible account with a financial institution. Payment
through these methods may be subject to limitations, including, but not limited to, the number of
times an account may be debited or charged in a particular time period; the amount that may be
debited or charged from an account; or other limitations imposed by us or the financial institution
that holds the account.
Protecting Our Networks & Services
We can take any action to: (1) protect our networks, our rights and interests, or the rights of
others; or (2) optimize or improve the overall use of our networks and Services. Some of these
actions may interrupt or prevent legitimate communications and usage—for example, message
filtering/blocking software to prevent spam or viruses; limiting throughput; limiting access to
certain websites, applications or other Data Content; prohibitions on unintended uses (for
example, use as a dedicated line or use as a monitoring service); etc. For additional information
on what we do to protect our customers, networks, Services and equipment, see our Terms of
Use Policy on our website.
Your Privacy
Our Privacy Policy is available at www.accesswireless.com. This policy may change from time to
time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services and for other lawful purposes, we may
monitor or record calls between us (for example, your conversations with our customer service or
sales departments).
Authentication And Contact: You (the account holder) may password protect your account
information by establishing a personal identification number (“PIN”). You may also set a backup
security question and answer in the event you forget your PIN. You agree to protect your PIN,
passwords, and other account access credentials like your backup security question from loss or
disclosure. You further agree that Access Wireless may, in our sole discretion, treat any person
who presents your credentials that we deem sufficient for account access as you or an authorized
user on the account for disclosure of information or changes in Service. You agree that we may
contact you for Service-related reasons through the contact information that you provide, through
the Services or Devices to which you subscribe, or through other available means, including text
message, email, fax, recorded message, mobile, residential or business phone, or mail.
CPNI Consent: Under federal law, you have a right and Access Wireless has a duty, to protect
the confidentiality of information regarding the amount, type and destination of your wireless
service usage ("CPNI"). You consent to Access Wireless sharing your CPNI internally, and with
its affiliates and its contractors to develop or bring to your attention any products or services, and
to Access Wireless transferring your CPNI in the event of any merger sale of some or all of the
company assets or acquisition, as well as in the event of any insolvency, bankruptcy or
receivership proceeding in which CPNI or other personal information would be transferred as one
of the business assets of the company. This consent survives the termination of these Terms
and Conditions and your use of the Service, and is valid until you revoke it. To revoke your CPNI
consent at any time, notify us in writing at Access Wireless, Attention: CPNI Officer, 1 Levee
Way, Suite 3104, Newport, Kentucky, 41071 and provide your (1) Name, (2) Home Address, (3)
Home telephone number (including area code), (4) Telephone number for your mobile phone
(including area code), (5) Service billing address, and (6) Service account passcode. Revoking
your CPNI consent will not affect your current wireless service. Please see our Privacy Policy for
details.
Third-Party Applications: If you use a third-party application, the application may access, collect,
use, or disclose your personal information or require Access Wireless to disclose your
information—including location information (when applicable)—to the application provider or
some other third party. If you access, use, or authorize third-party applications through the
Services, you agree and authorize Access Wireless to provide information related to your use of
the Services or the application(s). You understand that your use of third-party applications is
subject to the third party’s terms and conditions and policies, including its privacy policy. Be sure
that you have reviewed and are comfortable with the third party’s policies before using its
application on your device.
Information On Devices: Your Device may contain sensitive or personal information (for example,
pictures, videos, passwords, or stored credit card numbers). Access Wireless is not responsible
for any information on your Device, including sensitive or personal information. If possible, you
should remove or otherwise safeguard any sensitive or personal information when your Device is
out of your possession or control, for example, when you relinquish, exchange, return, or recycle
your Device. By submitting your Device to us, you agree that our employees, contractors, or
vendors may access all of the information on your Device. If you exchange, return, or recycle
your Device through us, we typically attempt to erase data on your Device but you must remove
all data from your Device before you provide it to us.
Location-Enabled Services
Our networks generally know the location of your Device when it is outdoors and/or turned on. By
using various technologies to locate your Device, we can provide enhanced emergency 911
services and optional location-enabled services provided by a third party or us. Network coverage
or environmental factors (such as structures, buildings, weather, geography, landscape, and
topography) can significantly impact the ability to access your Device’s location information and
use of location-enabled services.
You agree that any authorized user may access, use, or authorize Access Wireless or third-party
location-enabled applications through the Services. You understand that your use of such
location-enabled applications is subject to the application's terms and conditions and policies,
including its privacy policy. If you activate location-enabled services for devices used by other
authorized users, you agree to inform the authorized user(s) of the terms of use for location-
enabled applications and that the Device may be located.
911 Or Other Emergency Calls
Public safety officials advise that when making 911 or other emergency calls, you should always
be prepared to provide your location information. Unlike traditional wireline phones, depending on
a number of factors (for example, whether your Device is GPS-enabled, where you are, whether
local emergency service providers have upgraded their equipment, etc.), 911 operators may not
know your phone number, your location, or the location of your Device. In certain circumstances,
an emergency call may be routed to a state patrol dispatcher or alternative location set by local
emergency service providers. Enhanced 911 service, (“E911”)—where enabled by local
emergency authorities—uses GPS technology to provide location information. Even when
available, however, E911 does not always provide accurate location information. If your Device is
indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some
Devices have a safety feature that prevents use of the keypad after dialing 911—you should
follow voice prompts when interacting with emergency service providers employing interactive
voice response systems to screen calls.
If Your Device Is Lost Or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible for usage
charges before you notify us of the alleged loss or theft. You agree to cooperate if we choose to
investigate the matter (provide facts, sworn statements, etc.). We may not credit or refund any
account balance if you choose to terminate Services as a result of loss or theft of your Device. If
you do not either activate a new device or notify us that you have found your device within 60
days of the suspension of your account, your account will be deactivated, we may assess a
charge equal to the balance in your account (which is not refundable), and, if applicable, you will
lose your phone number.
Disclaimer Of Warranties
UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO
REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE
EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-
INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR
SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR
ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON
OUR BEHALF.
You Agree That We Are Not Responsible For Certain Problems
You agree that neither we nor our subsidiaries, affiliates, parent companies, vendors, suppliers,
or licensors are responsible for any damages resulting from: (a) anything done or not done by
someone else; (b) providing or failing to provide Services, including, but not limited to,
deficiencies or problems with a Device or network coverage (for example, dropped, blocked,
interrupted Services, etc.); (c) traffic or other accidents, or any health-related claims relating to
our Services; (d) Data Content or information accessed while using our Services; (e) an
interruption or failure in accessing or attempting to access emergency services from a Device,
including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location
information services; (g) information or communication that is blocked by a spam filter; (h)
damage to your Device or any computer or equipment connected to your Device, or damage to or
loss of any information stored on your Device, computer, equipment, or Access Wireless storage
space from your use of the Services or from viruses, worms, or downloads of malicious content,
materials, data, text, images, video, or audio; or (i) things beyond our control, including acts of
God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war,
terrorism, or government orders or acts. You should implement appropriate safeguards to secure
your Device, computer, or equipment and to backup your information stored on each.
You Agree That Our Liability Is Limited - No Consequential Damages
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY
CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE
PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE
AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY
NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO
PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO,
LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND
SERVICES.
DISPUTE RESOLUTION AND ARBITRATION
We Each Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any Disputes (defined below) and provide a written
description of the problem, relevant documents and supporting information, and the proposed
resolution. We agree to contact each other as described in the “Providing Notice To Each Other
Under The Agreement” section.
State-Specific Information
Unresolved questions or complaints regarding Lifeline service may be directed to the state offices
or agencies listed in the Important Service/Product Specific Terms.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to arbitrate all Disputes between us, on an individual basis, not on a class wide or
consolidated basis. This agreement to arbitrate is intended to be broadly interpreted. In
arbitration, there is no judge or jury. However, just as a court would, the arbitrator must honor the
terms and limitations in the Agreement and can award damages and relief, including any
attorneys’ fees authorized by law. The arbitrator’s decision and award is final and binding, with
some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award may be
entered in any court with jurisdiction. We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other related in any way to or arising
out of in any way our Services or the Agreement, including, but not limited to, coverage, Devices,
billing services and practices, policies, contract practices (including enforceability), service claims,
privacy, or advertising, even if it arises after Services have terminated. Disputes include claims
that: (a) you bring against our employees, agents, affiliates, or other representatives; (b) you
bring against a third party, such as a retailer or equipment manufacturer, that are based on, relate
to, or arise out of in any way our Services or the Agreement; or (c) that we bring against you. It
also includes but is not limited to claims related in any way to or arising out of in any way any
aspect of the relationship between us, whether based in contract, tort, statute, fraud,
misrepresentation, or any other legal theory.
(2) If either of us wants to initiate a claim to arbitrate a Dispute, we each agree to send written
notice to the other providing a description of the dispute, a description of previous efforts to
resolve the dispute, relevant documents and supporting information, and the proposed resolution.
Notice to you will be sent as described in the “Providing Notice To Each Other Under The
Agreement” section and notice to us will be sent to: Access Wireless, 1 Levee Way, Suite 3104,
Newport, KY 41071. We each agree to make attempts to resolve the dispute prior to filing a claim
for arbitration. If we each cannot resolve the dispute within forty-five (45) days of receipt of the
notice to arbitrate, then we each may submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We each agree that the FAA’s
provisions—not state law—govern all questions of whether a dispute is subject to arbitration.
(4) Unless we each agree otherwise, the Arbitration will be conducted by a single, neutral
arbitrator and will take place in the county of the last billing address of the Service.
(5) The arbitration will be governed and conducted by (a) a neutral third-party arbitrator selected
by each of us and based upon rules mutually agreed to by each of us or (b) JAMS. The JAMS
rules, including rules about the selection of an arbitrator, filing, administration, discovery, and
arbitrator fees, will be conducted under JAMS Comprehensive Arbitration Rules & Procedures.
The JAMS rules are available on its website at www.jamsadr.com. To the extent that this “Dispute
Resolution and Arbitration” section conflicts with JAMS’s minimum standards for procedural
fairness, the JAMS’s rules or minimum standards for arbitration procedures in that regard will
apply. However, nothing in this paragraph will require or allow us or you to arbitrate on a class
wide or consolidated basis.
(6) WE EACH AGREE THAT WE WILL ONLY PURSUE ARBITRATION ON AN INDIVIDUAL
BASIS AND WILL NOT PURSUE ARBITRATION ON A CLASS-WIDE OR CONSOLIDATED
BASIS. We each agree not to pursue arbitration on a class wide basis. We each agree that any
arbitration will be solely between you and Access Wireless (not brought on behalf of or together
with another individual’s claim). If for any reason any court or arbitrator holds that this restriction
is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the
dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses,
as well as any other costs relating to the arbitration. However, we will pay for the arbitration
administrative or filing fees, including the arbitrator fees. Otherwise the JAMS Comprehensive
Arbitration Rules & Procedures and the JAMS Policy on Consumer Arbitrations Pursuant to Pre-
Dispute Clauses, Minimum Standards of Procedural Fairness regarding costs and payment apply.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision
does not prevent you from bringing your dispute to the attention of any federal, state, or local
government agency that can, if the law allows, seek relief against us on your behalf
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES
ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY
OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON
BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN
ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend, and hold Access Wireless and our subsidiaries, affiliates, parent
companies, vendors, suppliers, and licensors harmless from any claims arising out of or relating
to your actions, including, but not limited to, your use of the Service and any information you
submit, post, transmit, or make available via the Service; failing to provide appropriate notices
regarding location-enabled services (see “Location-Enabled Services” section); failure to
safeguard your passwords, backup question to your shared secret question, or other account
information; or violating this Agreement or any policy referenced in this Agreement, any
applicable law or regulation, or the rights of any third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must deliver written notice to us by
mail to Access Wireless, 1 Levee Way, Suite 3104, Newport, KY 41071. We will provide you
notice by correspondence to your last known address in our records, to any fax number or email
address you’ve provided us, by calling you on your Device or any other phone number you’ve
provided us, by voice message on your Device or any other phone number you’ve provided us, or
by text message on your Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is
governed solely by the laws of the state encompassing the area code assigned to your Device,
without regard to the conflicts of law rules of that state. If either of us waives or doesn’t enforce a
requirement under this Agreement in an instance, we don’t waive our right to later enforce that
requirement. Except as the Agreement specifically provides otherwise, if any part of the
Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and
effect. This Agreement isn’t for the benefit of any third party except our corporate parents,
affiliates, subsidiaries, agents, and predecessors and successors in interest. You can't assign the
Agreement or any of your rights or duties under it. We can assign the Agreement without notice.
You cannot in any manner resell Devices or Services to another party. You cannot export any
Device. The Agreement and the documents it incorporates make up the entire agreement
between us and replace all prior written or spoken agreements—you can’t rely on any
contradictory documents or statements by sales or service representatives. The rights,
obligations, and commitments in the Agreement that—by their nature—would logically continue
beyond the termination of Services (for example, those relating to billing, payment, 911, dispute
resolution, no class action, no jury trial) survive termination of Services.
Trademarks and Licenses
The i-wireless brand and family of marks are registered trademarks used under license by i-
wireless LLC. Sprint and Sprint PCS are registered trademarks of Sprint Nextel. You agree not to
infringe, misappropriate or otherwise violate the intellectual property rights of i-wireless, Sprint or
any other carrier. You agree that a violation of this paragraph causes harm that cannot be fully
redressed by monetary damages, and that in the event of such violation or threatened violation, i-
wireless is entitled to immediate injunctive relief, without posting a bond or additional security, in
addition to all other rights and remedies available
Important Service/Product Specific Terms
These terms are subject to the Access Wireless General Terms and Conditions. Prices, rates,
offers and programs are subject to change without notice, may not be available with all devices or
in all markets/retail locations, or combinable with other promotions/options. Monthly service
charges are not refunded or prorated if service is terminated or modified before your next
payment date. Unused monthly service allotments, including, but not limited to, plan minutes,
messages or data allotments, expire at the end of each monthly plan period or when a customer
switches service plans and do not carry forward except when additional funds (minimum of $10 to
their account within the previous 60 days or when a FREE Wireless Reward credit has been
applied to the account within the prior 45 days. A maximum cap of 2000 minutes applies. Any
minutes beyond the 2000-minute cap may not be applied. Partial minutes of use are rounded up
to the next whole minute.
Nature of our Service
Access Wireless is brought to you by i-wireless LLP on the Sprint-owned network and is a Lifeline
Assistance program supported by the federal Universal Service Fund program (“Lifeline
Assistance”). Access Wireless service is limited to eligible customers (varies by state and subject
to continued verification) and is non-transferable. Only one Lifeline Assistance benefit (wireless or
wireline) per household is allowable. The primary use of your device must be for domestic
purposes within the Sprint-owned network and for other purposes outlined in our offers. Domestic
means use in the 48 contiguous states, Hawaii, DC, Puerto Rico and the Virgin Islands.
Consumers who make willful false statements to obtain benefits may be punished by fine or
imprisonment or may be barred from the program.
Unlimited Service
Unlimited does not mean unreasonable use. To ensure that all i-wireless/Access Wireless
customers have access to reliable services provided at a reasonable cost, you may not use our
Service in a manner that interferes with another i-wireless/Access Wireless customer's use of our
Service or disproportionately impacts i-wireless/Access Wireless' network resources. i-
wireless/Access Wireless service is intended for personal use only. We have determined that
placing a high number of calls, sending or receiving unusually high numbers of messages or data
usage or repeatedly placing calls of unusually long duration relative to typical usage by other
customers on similar service plans suggests that a mobile phone or device is being used other
than for personal use, and is in violation of these Terms and Conditions. If we determine at our
sole discretion that you are using an unlimited or other service in violation of these Terms and
Conditions or other i-wireless/Access Wireless rule or policy, or in any other manner that we
deem to be unreasonable or excessive, then we may terminate individual calls or data
connections or terminate your Service, decline to renew your Service or offer you a different
service plan with no unlimited usage component at any time. We will provide notice via text
message that we intend to take any of the above actions.
Messaging (text, picture, video, email and IM):
Domestic & international rates are subject to change. Standard message rates are charged when
a message is sent or received, whether read or unread, viewed or unviewed, solicited or
unsolicited. International: International calls are charged at the per-minute rate for the country
being called plus your standard airtime rate. International long distance rates vary & are subject
to change without notice (visit www.accesswireless.com for current rate information). GPS
Navigation: Environment may limit GPS location information. Third-Party Content: Subscribers
may purchase mobile content on a per-item or monthly basis from Access Wireless or i-wireless
storefronts and other entities. Content fees will be deducted from subscriber’s account balance.
Subscribers are responsible for all billed content, including content purchased by others
authorized to use devices on the account. Call customer service for information on usage controls
(e.g., account blocking tools). Local phone numbers may not be available in certain markets.
Additional fees may apply for phone number or equipment change requests processed by
customer service. You can request to change your mobile phone number up to three times each
year. You may check your balance at any time free of charge online at www.accesswireless.com
or from your mobile phone. Your account history is available online for 60 days unless you switch
service options.
Adding Funds to Your Account
You must add money to create a cash balance in your Access Wireless account to pay for data
services (e.g. third-party content) or for wireless usage after the free plan’s monthly allotment of
250 voice minutes and unlimited text messages. Funds can be added using one of Access
Wireless’ Payment methods (credit, debit, PIN or Top-Up card). Customers can add a maximum
of $50 to their accounts in a single transaction. Funds cannot be used for any other wireless
service. Adding funds through Access Wireless customer service may result in processing fees.
State, local sales taxes and fees may apply when adding funds to your account.
Payments & Chargebacks
Your payment date (when applicable) is the date you subscribe to one of our paid-for plans. We
will first attempt to deduct payment for monthly services from your account balance and then will
apply the charge to any registered payment method on file with Access Wireless. We reserve the
right to suspend service for up to 30 days if a credit card or debit card charge we deem
authorized for your account is disputed. If a chargeback is not resolved/reversed at the end of the
30-day period, the account will be deactivated and remaining funds in the account will be lost. We
may terminate service for multiple chargebacks or require that funds be added solely by Top-Up.
Free Device for New Enrollments
Access Wireless will provide a free device to all new customers approved for Lifeline service. Any
customer that has received a free device from Access Wireless in the prior six-month period
wishing to re-apply for Lifeline service, may not receive another device free-of-charge at the time
of re-enrollment. Customers that re-apply and are approved for Lifeline service may choose to
1.) re-activate the device previous provided to them by Access Wireless, 2.) purchase an i-
wireless device at their own expense, or 3.) may choose to activate service on their own
device. All devices must be certified for approval to operate on the Sprint network.

All new devices provided at the time of enrollment, purchased directly from a Kroger-owned retail
location or online at krogeriwireless.com or accesswireless.com include a one-year warranty from
the original equipment manufacturer. Defects due to misuse or abuse are not covered by any
warranty.

Active Access Wireless Lifeline customers that report a lost or stolen phone sixty days from the
date of enrollment are eligible to receive a refurbished device once per calendar year.
Account Activity Requirement
You must actively use your Access Wireless service. If you do not make or answer a voice call or
purchase minutes at least once during any 60-day period, Access Wireless will provide you with a
notice of inactivity to inform you that you must use the service within 30 days or be de-enrolled
from the Lifeline program. If you receive a notice of inactivity, you must make or answer a voice
call at least once during the 30-day period following the notification or confirm that you would like
to continue receiving Lifeline service in order to remain eligible and avoid termination of your
Access Wireless Lifeline service.
Maintaining Eligibility and Service
You will receive Lifeline service from Access Wireless as long as you meet and continue to verify
the Access Wireless eligibility requirements. If Access Wireless has reason to believe that you
are no longer eligible to receive your Lifeline benefit for any reason, including but not limited to
instances in which (1) you have notified us of your ineligibility; (2) you have failed to respond to a
request by Access Wireless to confirm your eligibility and/or address by the response date
provided; (3) you have responded to a request by Access Wireless to confirm your eligibility, but
failed to submit adequate proof of your eligibility status; or (4) a state or federal agency alerts
Access Wireless to your ineligibility, Access Wireless will notify you of impending termination of
your Access Wireless Lifeline service. You will have 30 days to respond to this notice.
Confirmation of eligibility must occur during this 30 days or your Access Wireless Lifeline service
will be terminated. If your eligibility is not confirmed prior to the end of the applicable 30-day
period following notification of inactivity or impending termination, you will lose any free monthly
minutes remaining in your account and you will no longer receive a monthly allocation of free
minutes.
Transition Period after Termination of Lifeline Service
For 150 days after termination of Access Wireless Lifeline service, if you have a sufficient balance
in your account, you will be charged 10¢ for each additional minute you use. During this 150-day
period, you may choose to switch to an i-wireless rate plan and keep your phone number by
calling 1-866-594-3644. After the end of this 150 day-period, your account will expire, and we will
deactivate your service. If your account expires or is terminated, you will lose your phone number,
and Access Wireless will assess you a termination charge equal to the value of the balance in
your account.
Prohibited Network Uses
To ensure that all customers have access to reliable services provided at a reasonable cost, you
may not use our service in a manner that interferes with another Access Wireless or i-wireless
customer's use of our service or disproportionally impacts Access Wireless/i-wireless’ network
resources. Access Wireless reserves the right, without notice or limitation, to terminate individual
calls, or after providing notice to you, offer you a different service plan with no unlimited usage
components, limit data throughput speeds or quantities, or deny, terminate, end, modify,
disconnect or suspend your service, or decline to renew your service, if you engage in any of the
prohibited voice or data uses detailed below or if Access Wireless, in its sole discretion,
determines action is necessary to protect its wireless networks from harm or degradation.
Examples of Prohibited Voice Uses
Access voice services are provided solely for live dialogue between, and initiated by, two
individuals for personal use & as otherwise described in this policy. Access Wireless voice
services may not be used for any other commercial purposes including, but not limited to,
conference calling, monitoring services, data transmissions, transmission of broadcasts,
transmission of recorded material, interconnection to other networks, telemarketing, autodialed
calls, other commercial uses, or other connections that do not consist of uninterrupted live
dialogue between two individuals.
Examples of Prohibited Data Uses
Access Wireless data services are provided solely for purposes of web browsing, messaging, and
similar data activities. You may not use the data service: (1) with server devices or host computer
applications or other systems that drive continuous heavy traffic or data sessions, including, but
not limited to, disproportionate web camera posts or broadcasts, automatic data feeds,
automated machine-to-machine connections, peer-to-peer (P2P) file-sharing applications
broadcast to multiple servers or recipients such that they could enable “bots” or similar routines;
(2) as a substitute or backup for private lines or frame relay connections; (3) to send or receive
unusually high numbers of messages; (4) to engage in atypical web usage behaviors; (5) for any
activity that adversely affects the ability of other people or systems to use either our wireless
services or other parties' Internet-based resources; and (6) for any other reason that, in our sole
discretion, harms our network. UNLIMITED USE PLANS: If you subscribe to rate plans, services
or features that are described as unlimited, you should be aware that such "unlimited" plans are
subject to these Access Wireless/i-wireless Prohibited Network Uses and Access Wireless
General Terms and Conditions. Network Management and Performance: Access Wireless
telecommunication services are provided on the Sprint network. For important information on
Sprint’s network management tools, policies and other related information, please visit
www.sprint.com.
Return Policy
Access Wireless phones are provided free of charge or can be purchased online, at select
Kroger-owned store locations or authorized retailers. Devices purchased directly from Access
Wireless or i-wireless can be returned within 14 days of purchase. Customer may return the
complete, undamaged device in its original packaging and all of its components along with the
original receipt. Devices purchased from other retail locations are subject to the other location’s
return policy.
State Dispute Resolution Information
Unresolved questions or complaints regarding Lifeline service may be directed to the following
state offices or agencies: Colorado: Colorado Public Utilities Commission, Consumer Affairs,
1560 Broadway, Suite 250, Denver Colorado 80202, Phone [phone] or 800-456-0858, FAX
303-894-2432, email PUCconsumer.complaints@ dora.state.co.us. Georgia: Georgia Public
Service Commission’s Consumer Affairs Unit at 404-656-4501. Kansas: Kansas Corporation
Commission, Office of Public Affairs and Consumer Protection, at KCC - Consumer Protection,
1500 SW Arrowhead Road, Topeka, KS 66604 or toll-free 1.800.662.0027 or in Topeka
785.271.3140. Hearing or speech impaired TDD Kansas Relay Center 1.800.766.3777.
Pennsylvania: PA Public Utilities Commission, Bureau of Consumer Services, P.O. Box 3265,
Harrisburg, PA 17105-3265, or call 1-717-783-1740 or toll free 1-800-692-7380. Washington:
Washington State Office of Attorney General, Consumer Protection Division at 1-800-551-4636.
Telecommunications Relay Service (TRS)
Telecommunications Relay Service (TRS) permits persons with a hearing or speech disability to
use the telephone system via a text telephone (TTY) or other device.

If you want to call someone using TRS, use your TTY or dial 711 on your telephone, and you will
automatically be connected to a TRS operator.

711 is a toll-free, nationwide relay access number. You may dial 711 from anywhere in the United
States and be connected to the relay service in the state you are calling from. Once connected to
the relay service, tell the Communications Assistant the type of relay call you wish to make (i.e.
TTY, HCO, VCO, STS, Spanish, etc.). 711 dialing access does not work for Video Relay Service
(VRS), Internet Protocol (IP) Relay, or Internet Protocol Captioned Telephone Service (IPCTS)
relay calls, because such calls are initiated through the Internet.

For EMERGENCIES, you should use 911.

To learn more about 711, visit http://www.fcc.gov/guidelines/711-telecommunications-relay-
service.

To learn more about other types of TRS, visit http://www.fcc.gov/guides/telecommunications-
relay-service-trs.

To learn more about Minnesota Relay and the Minnesota Telephone Equipment Distribution
(TED) Program, please click here.
Monthly Minute Allocation, Airtime Rates & Usage
While you are enrolled in the Access Wireless program, you will receive a free monthly allotment
of airtime minutes as provided for the Access Wireless Lifeline Assistance program approved in
your state. Access Wireless airtime is issued in minute (or unit) increments. Units are deducted
from the Access Wireless phone at a rate of one (1) unit per minute or partial minute of use.
There is no additional charge for domestic long distance. Use of a wireless system typically
begins when you press the "send," "call" or other key to initiate or answer a call and does not end
until you press the "end" key or the call is otherwise terminated.
For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls.
Airtime minutes will be deducted for use of other services such as text messaging and accessing
the web and downloading content to your Access Wireless phone. No credit or refund is given for
dropped calls.
250 Minute and Unlimited Text Credit
Your free monthly Lifeline credit of 250 free minutes and unlimited texts will automatically be
applied on the first day of your monthly service cycle. These units may be used for making or
receiving voice calls or sending and receiving text messages. Additional usage of minutes will be
charged at the rate of $0.10 each. Monthly Lifeline airtime credit of 250 monthly and unlimited
texts is applied on the same date each month. Unused Minutes/Texts, Data or Picture Mail will
automatically carry forward to the next month when a user adds a minimum of $10 to their
account within the previous 60 days or has earned a FREE Wireless Reward in the prior 45 days.
If no additional funds beyond the free monthly Lifeline airtime credit have been applied to the
account within 60 days or a FREE Wireless Reward has not been earned in the prior 45 days,
any unused Minutes/Texts, Data or Picture Mail will automatically be removed from the account
balance prior to the subsequent month’s free monthly airtime credit being added. If you use all of
your free monthly airtime credit before a new monthly cycle begins and you do not have a
sufficient balance in your account, you may not use your phone to make or receive voice calls,
(other than 911 emergency calls), until the start of the next monthly cycle.
Expiration date for any funds added to an Access Wireless account will adhere to the standard
business rules associated with airtime card/PIN denomination.
FREE Wireless Rewards Program
The FREE Wireless Rewards program is administered by Access Wireless/i-wireless and Kroger.
If you are a registered participant in the FREE Wireless Rewards program, you will earn a free
wireless reward for every $100 spent on qualifying purchases at select Kroger-owned store
locations when using a registered Kroger family Shopper's cards, Rewards card, Alternate ID or
1-2-3 Rewards Visa.
If you have registered and authorized recurring billing to your 1-2-3 Reward's Visa, you will
receive 30 FREE minutes of airtime applied to your account balance for every $100 in qualified
spending. You must spend $100 or more to receive the reward. The total amounts you spend will
not be rounded up (i.e. 99¢ will not be rounded up to $1.00). Rewards minutes may only be
redeemed once (1) per household, per $100 in qualified spending. Qualified purchases do not
include payments for taxes, office services, alcohol, tobacco, fuel, tickets, Western Union, Green
Dot cards, MoneyPak, Kroger Gift Cards and any purchases prohibited by law. Access Wireless
and Kroger reserve the right to exclude other purchases. No coupon or certificate is needed to
earn rewards minutes.
A maximum of two Kroger family Shopper's cards, Rewards cards or 1-2-3 Rewards Visa cards
may be registered against any one Access Wireless MDN. No more than 30 FREE minutes can
be earned for every $100 in qualified spending, and a maximum of 2000 minutes can be earned
within a 30-day period. FREE Wireless Rewards are usually applied within 48 hours after the
$100 threshold for qualifying purchases is met.
FREE Wireless Rewards may only be redeemed for Access Wireless service in connection with a
qualifying Access Wireless rate plan, requires the use of an Access Wireless or i-wireless phone,
and are subject to these Terms and Conditions. Minutes earned under the FREE Wireless
Rewards program may be used for making or receiving voice calls, inbound or outbound text
messaging, however, these minutes may not be used to send or receive multi-media messages.
Access Wireless, i-wireless and Kroger reserve the right to alter, limit or modify the FREE
Wireless Rewards program rules, regulations, rewards, reward level, registration process, or to
terminate the FREE Wireless Rewards program at their sole discretion, without notice. By
participating in the FREE Wireless Rewards program, you and your household agree to allow
Access Wireless to use information collected for the marketing purposes of Access Wireless, i-
wireless, Kroger and their respective affiliates. Please see our Privacy Policy for additional
details. This is a limited time offer and not available where prohibited by law.
Access Wireless users must be registered for the FREE Wireless Rewards program in order to be
eligible to receive FREE Wireless Rewards. The FREE Wireless Rewards program is not
available in select Food4Less store locations.
Calls made to Access Wireless Customer Care, the IVR by calling 611 or use of any short-code
such as #BUY (#289) or #LEFT (#5338) directly from your handset are not deducted from your
free monthly airtime credit on a per minute basis and are free of charge.
At the end of the applicable 30-day period following notification of ineligibility, you will lose any
free monthly minutes remaining in your account and you will no longer receive a monthly
allocation of free minutes. For 120 days after the end of this 30-day period, if you have a sufficient
balance in your account, you will be charged 10¢ for each additional minute you use. During this
120-day period, you may choose to switch to an i-wireless plan and keep your phone number by
calling 1-866-594-3644. After the end of this 120 day-period, your account will expire and we will
deactivate your service. If your account expires, you will lose your phone number, and Access
Wireless will assess you a termination charge equal to the value of the balance in your account.
This program is a regulated service and requires following certain federal and state requirements.
These requirements may change, from time-to-time, which may affect your eligibility or our ability
to continue to provide service. Access Wireless reserves the right to discontinue the service at
any time.
Access Wireless Referral Program
The Access Wireless Referral Program is available to all Access Wireless customers and enables
them to earn additional free airtime for referring eligible, new customers to Access Wireless.
Credit Eligibility: Referred (NEW) Customers: in order to be eligible for a New Customer Referral
credit, the referred (new) customers must meet the following criteria: (1) activation date on or
after June 10, 2013, (2) must be approved to receive monthly Lifeline benefit, and (3) must go
through the referral program process within 5 days of being approved for service with Access
Wireless. Referring (EXISTING) Customers: in order to be eligible for a Referral credit, the
referring (existing) customer must meet the following criteria: (1) must be approved to receive
monthly Lifeline benefit provided by Access Wireless, and (2)must be a current/active customer of
Access Wireless
Credits: New customers will receive a one-time referral credit when they go through the
registration process for the Referral Program. The new customer referral credit is 50 minutes.
This is a one-time credit. Existing customers who refer new customers will receive a credit of 100
minutes for each successful referral, up to 10 referrals. Credits will be issued as minutes that can
be used for talk or text on an Access Wireless account. Referral credits are based on customer
phone number. Phone number changes prior to a referral credit being applied to the account may
nullify any due credit.
Benefits and services are subject to change. Access Wireless reserves the right to make changes
to or eliminate the Referral Program at any time, without notice.
Payment Methods for Paid Service Options
For wireless phone usage in addition to your free monthly minute allocation and in order to utilize
messaging, data and other enhanced services or features, you must add money to the cash
balance of your Access Wireless account.
Top-Up
You add money to the cash balance of your Access Wireless account by using one of our Top-Up
methods. You can Top-Up your account by (1) registering your credit/debit card, or (2) buying
Access Wireless or i-wireless airtime cards at any of the Kroger family of store locations. Access
Wireless and/or i-wireless airtime cards are available in $10, $25, $35 and $50 denominations.
Sales taxes apply.
The minimum Top-Up amount when using a credit card or debit card is $25. The value of any
Top-Up amount or card cannot be applied to any wireless service other than Access Wireless.
Airtime Cards
Purchase an i-wireless card at an authorized distributor, including the Kroger family of stores
such as Kroger, Ralphs, Dillons, Fred Meyer, Smith's, King Soopers, City Market, Fry's, Baker's,
Owen's, JayC, Hilander, Gerbes, Scott's & Pay Less. To activate an Access Wireless or i-wireless
airtime card, simply call 611 dial to redeem the card amount. Each airtime card denomination is
valid for a specific number of days, which is published on the back of the card, once the airtime
card has been applied to the account. The number of days an airtime card is valid is as follows:
$10 airtime cards are valid for 30 calendar days from the date of activation. $25 airtime cards are
valid for 60 calendar days from the date of activation. $50 airtime cards are valid for 90 calendar
days from the date of activation. $75 airtime cards are valid for 90 calendar days from the date of
activation.
Upon the expiration of such period (i.e. 30/60/90 days), any remaining value will expire, except
that if a new airtime card is added before expiration of the period, in which case the expiration on
all remaining airtime extends to the expiry date of the new airtime card.
Airtime card expiration date is invalid if top-up amount is used towards the purchase of a rate
plan, data, text messaging, downloads or picture mail.
Access Wireless customers are not eligible for the i-wireless All-In rate plan options.
Auto Refill
You can register to automatically refill your account. By registering for Auto Refill, you agree to
have the Auto Refill amount you have selected deducted from your credit card or debit card and
added to your Access Wireless account once a month on your selected rate plan’s monthly
renewal date to cover your monthly plan fee. There is a limit of three credit card transactions per
phone in a 30-day period.
You can set up, modify, or cancel your Auto Refill preferences by logging into your account at
www.accesswireless.com or by calling Access Wireless at 1-866-594-364.
Payment for Services with Cash Balance
Your cash balance may be used for services such as international calls, Directory Assistance
calls, Picture Messaging and Downloads.
Account History
Your account history for the previous 60 days will be available online at www.accesswireless.com
unless you switch service options, in which case your account history for your new service option
will be available online for a period of up to 60 days following the date of your switch. You may
request a printed statement detailing 60 days of account history by sending a written request to
Access Wireless, 1 Levee Way, Suite 3104, Newport, KY 41071, Attention: Account History.
Taxes and Surcharges
Stated prices for our service options do not include certain taxes or surcharges. Access Wireless
charges state and local sales taxes. The amount of these surcharges is subject to change and
may vary from time to time and by geographic area. Access Wireless collects sales taxes on all
direct Top-Up transactions and, in certain states, regulatory fees. Third party retailers are
responsible for collecting sales taxes and in certain states, regulatory fees, for Top-Up transaction
that occur through such third party retailers. Taxes and fees are subject to change without notice.
Messaging
You can send and receive text messages of up to 160 characters, including the address and
subject line on your Access Wireless phone. There is no character limit for email and instant
messages (“IM”). Certain types of messages are device dependent. Standard message rates
apply when a message is sent or received, whether it is read or viewed.
Preventing Spam
If you are receiving unwanted text messages (“spam”), contact the source and unsubscribe or
remove your mobile phone number from the service. Even if you elect not to receive text
messages, you may still receive service alerts from Access Wireless for which there is no charge.
Unsolicited Messages
If you intentionally send spam from your Access Wireless phone, we may terminate your service
without further notice.
Data Usage on your Access Wireless phone:
Your data usage will be deducted from the available data balance on your account. If you use
your allocation of data before the end of the monthly period, you will be charged for data at the
rate of $0.01 per 10 kilobytes to access the mobile Internet (the "Overage Rate") on each day that
you access the mobile Internet for the remainder of the period, provided that you have a sufficient
balance in your account.
Returning Your Access Wireless Phone:
A defective Access Wireless phone may be returned within 14 calendar days from the date in
which the phone was received. All equipment must be complete and returned in the original
packaging and in good condition to be eligible for a comparable replacement. Please contact
Customer Care to obtain a Return Authorization Number at 1-866-594-3644. This return
authorization number must appear on the outside of the shipping package for your return to be
processed correctly.
i-wireless LLC Attn: Returns Manager Return Authorization Number _____________ 1 Levee
Way; Suite 3104 Newport, KY 41071 Include your name, address, home phone number and
return authorization number on the original packing list.
Returning an i-wireless Phone:
In-store purchases of an i-wireless phone may be returned to the place of purchase within 14
calendar days from the date of purchase. All equipment must be complete and returned in the
original packaging and in good condition to be eligible for a refund of the purchase price. Proof of
purchase is required. Access Wireless and i-wireless airtime cards are not refundable. Equipment
purchased beyond 14 days from the date of purchase will not be refundable at the place of
purchase.
Returning an i-wireless Phone Purchased Online:
An i-wireless phone purchased online at www.krogeriwireless.com may be returned within 14
calendar days from the date that the equipment was received. All equipment must be complete
and returned in the original packaging and in good condition to be eligible for a refund of the
purchase price. All unused airtime purchased online with a handset will be refunded. Please
contact Customer Care to obtain a return authorization number at 1-866-594-3644. This return
authorization number must appear on the outside of the shipping package and on the receipt for
your return to be processed correctly.
i-wireless LLC Attn: Returns Manager Return Authorization Number _____________ 1 Levee
Way; Suite 3104 Newport, KY 41071
Include your name, address, home phone number and return authorization number on the original
packing list. The credit card used at the time of purchase will be credited 10-15 days after the
returned handset is received.
Equipment purchased online beyond 14 days from the date that the equipment is received is not
refundable. All mobile phones purchased directly from a Kroger-owned retail location, online at
www.krogeriwireless.com, or provided to you through our Lifeline Assistance program include a
one-year warranty from the original equipment manufacturer. If you experience a handset
malfunction, call Access Wireless at 1-866-594-3644. Defects due to misuse or abuse are not
covered under any warranty.