20150706Custer Telephone Form 481.pdf

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Service Quality Standards and Consumer Protection
Custer Telephone Cooperative, lnc. ("Custer") understands and complies with the ldaho Public
Utilities Commission's Telephone Customer Relations Rules,lDAPA 31.41.01, adopted under the
general legal authority of the Public Utilities Law, Chapters l through 7, Title 61, ldaho Code, and
the Telecommunications Act of 1988, Chapter 6, Title 62, ldaho Code, with regards to service.
These telephone customer relations rules provide a set of fair, just, reasonable, and non-
discriminatory rules regarding deposits, guarantees, billing, application for service, denial of service,
termination of service, complaints to telephone companies, billing for interrupted service, and
provisions of certain information about customer to authorities.
Custer implements theTelephone Consumer Relotion Rules through the terms and conditions set forth in
its tariff, and through its standard company operating procedures, which is readily available to the
public at their Headquarters office.
Custer also complies with Customer Proprietary Network lnformation (CPNI) and Red Flag rules through
established operating procedures. A description of Custer's CPNI procedures is filed annually with the
FCC.
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Fu nctiona lity in Emergency Situations
Pursuant to 47 C.F.R. 5 5a.313(a) (5) and/or 47 C.F.R 5 54.422(b) (4) as set forth in 47 C.F.R. S 5a.202(a)
(2) Custer Telephone Cooperative, lnc. meets the requirements to remain functional in emergency
situations and has the following capabilities: Back-up power is provided to Custer Telephone's central
and or remote office(s) by use of fixed generator and batteries that provide it with 120 hours of
emergency power service. ln addition, Custer Telephone's field electronics have 8 hours of back-up
power by use of fixed/mobile generators and batteries. Custer Telephone also has SONET technology in
its network that allows for self-healing network should a fiber cut occur in its core network and will
automatically reroute traffic. Custer Telephone also has two (2) redundant paths within its network to
provide for the capability to reroute traffic. Custer Telephone has equipped its remote offices/and or
field gear, with Emergency Stand Alone technology that will provide for call completion and access to
911 in emergency situations. Custer Telephone is capable of managing traffic spikes resulting from
emergency situations.
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Custer Telephone Cooperative, lnc.
2015 From 481
4722t8tDL0t0
Voice Services Comparability Report
Pursuant to 47 C.F.R. 5 54.313 (a) (10 ) Custer Telephone Cooperative, lnc. ("Custe/') is in compliance
with the requirement that voice services is no more than two standard deviations above the national
average urban rate for voice service of 547.48 as specified in Public Notice DA 15-470 issued on April 16,
2015. Custe/s current total local end-user rater for allwire centers of S16.16 (which includes a local fee
of 516.00, mandated state fees of $.16 and mandatory extended area service charges of S0) is not above
the standard deviation as specified in the USF/ICC Transformation Order. 2
1 Local End User Rate as defined in USF/ICC Transformation Order 26 FCC Rcd at 17751, Para.238
2USF/ICCTransformationOrder,26FCCRcd al!7694,Para.84(footnoteincluded)"Thestandarddeviationisa
measure of dispersion. The sample standard deviation is the square root of the sample variance. The sample
variance is calculated as the sum of the squared deviations of the individual observations in the sample of data
from the sample average divided by the total number of observations in the sample minus one. ln a normal
distribution, about 58 percent of the observations lie within one standard deviation above and below the average
and about 95 percent of the observations lie within two standard deviations above and below the average.'
Lifeline
What Is The Telephone Assistance Program?
Financial assistance is available in Idaho to help qualified low-income individuals pay
for telephone service. The Idaho Telephone Service Assistance Program (ITSAP)
offers a $2.50 discount on monthly telephone bills. A separate program - the Federal
Communication Commission's Life line program (Lifeline) offers a monthly discount
of $9.25. ITSAP provides a communication "lifeline" to those who might not otherwise
be able to afford telephone service. It also enhances the value of service for everyone
by increasing the number of people who can be reach by telephone. A small surcharge is applied to every Idaho telephone
line each month to reimburse local telephone companies for the cost of state discounts under ITSAP. The surcharge is
Waived for customers receiving the ITSAP discount. The Idaho Public Utilities Commission (IPUC)
Reviews the surcharge annually and may increase or decrease the surcharge.
Who Is Eligible?
Any residential customer who meets program-based or income-based eligibility criteria. To find out if you are eligible
contact the Eastern Idaho Community Action Partnership.
The assistance provides the following discounts:
Landline:. Idaho Telephone Service Assistance Credit - $2.50o Lifeline FCC End User Charger Credit - $6.50. Federal Lifeline Credit - $2.75
How Do I Apply f,'or Assistance?
ln order to receive benefits, you must apply for these programs with the Eastern Idaho Community Action Partnership
(EICAP) office. Website link and local address is listed below. EICAP will work with you and Custer Telephone to
recertify you for the program each year; failure to recertify will terminate your eligibility for program benefits.. Apply at the Eastern Idaho Community Action Partnership office.. If you are eligible, your name and telephone number will be forwarded to Custer Telephone or your local service
provider ifdifferent than Custer Telephone.. The monthly discount will begin by your next billing period if your name and number match the telephone
company's records.
Do I Need To Apply Every Year?
Yes. Your eligibility must be renewed each year.
If you have questions regarding ITSAP, please contact Custer Telephone or the Eastern Idaho Community Action
Partnership.
Lifeline is a government assistance program; the service is non-transferable, only eligible consumers may enroll in the
program, and the program is limited to one discount per household.
Eastern Idaho Community Action Partnership
955 Riverfront Drive
Suite A
Salmon, ID 83467
208.756.3999
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Lifeline Service Terms
Custer Telephone Cooperative, Inc. is a quality telecommunications service provider who provides basic and enhanced services at
reasonable rates within its service territory. Basic Residential service is offered at the following rate:
Single Party Residence Service
The following fees apply in addition to the above monthly rates:. End User Common Liner Idaho Telephone Service Assistance Program (ITSAP)
r Idaho Universal Service Fund (ID USF)r Custer County 9l I Fee. Federal Excise Taxo Federal Universal Service Fund
. Residential Access Recovery Charge
r FUSC- Residential ARC
Single Party Residential Service Total
Federal Lifeline Credit
Idaho Telephone Assistance Program Credit
Single Party Universal Life Line Service Monthly Rate*
Monthly One-Time
Rates Non-Recurring
Charges
$16.00 $18.00
$6.s0
$0.01
$0.16
$1.2s
$0.76
$1.13
$1.50
$0.26
$27.s7
($e.2s)
($2.s0)
$15.72 $18.00
*Discounted basic service rates and free Toll-Blocking are available to those that qualify for Universal Life Line Service.
The above rates include the following:. Local Calling. Touch Tone Capabilityo Access to Operator Serviceso Directory Assistance and Inter-Change Service Providerso Voice Grade Access to the Public Switched Network. Free Access to 800 and 800Jike Toll Free Serviceso One Free Directory Listingo Free Access to a Business Office and Free Access to the Idaho Relay Service by Dialing 711
Emergency 911 Service..................Surcharge for 9l I services
are assessed according to
Government assessments
Long Distance is not included.
Long Distance rate is ten cents ($0.10) per minute
Custer Telephone Cooperative, Inc offers basic services to all customers in the following exchanges:
838-Clayton / 879-Challis I 876-May / 894-Elk Bend
For additional detail on any of these services, please contact our business office at 208.879.2281 or toll-free 866.879.2281.
472218rD3010
CERTIFICATION OF Custer Tel. Cooperative under 47 CFR 54.313(fX1Xi)
Custer Telephone Cooperative, lnc. certifies that it is taking reasonable steps to provide upon
reasonable request broadband service at actualspeeds of at least 4 Mbps downstream/1Mbps
upstream, with latency suitable for real-time applications, including Voice over lnternet Protocol, and
usage capacity that is reasonably comparable to comparable offerings in urban areas as determined in
an annual survey, and that requests for such service are met within a reasonable amount of time.
4722L81D30L2
Communitv Anchor lnstitutions
Custer Telephone Cooperative, lnc. did not begin providing service to any Community Anchor
lnstitutions in the previous calendar year (2014)