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Home My WebLink About20150630CTC of Idaho ETC Filing Redacted.pdf 805 Central Expressway South Suite 200 Allen, Texas 75013 Phone 972-908-4415 Fax 214-383-2737 Email: kimberly.a.douglass@ftr.com June 30, 2015 Via electronic filing Ms. Jean Jewell Commission Secretary Idaho Public Utilities Commission 472 West Washington Street Boise, Idaho 83710-0074 Re: 2015 Annual ETC Filing - Citizens Telecommunications Company of Idaho Dear Ms. Jewell: Citizens Telecommunications Company of Idaho (“CTC Idaho”) hereby files a state affidavit and a copy of the Form 481 that was filed with the Federal Communications Commission (FCC) on June 12, 2015 in compliance with 47 CFR § 54.313 and 47 CFR § 54.422. Section 54.313 applies to an eligible telecommunications carrier (ETC) receiving high-cost federal USF support. Section 54.422 applies to ETCs receiving low-income support. Both sections require the ETC to file the annual report with the FCC, the Universal Service Administrative Company (USAC), and its relevant state commission by July 1st. Portions of this filing were filed confidentially. CTC Idaho hereby requests confidential treatment of these documents in accordance with Idaho PUC rules. CTC Idaho requests the Idaho Public Utilities Commission to file the annual certification regarding federal high-cost support with the Universal Service Administrative Company (USAC) and the FCC, pursuant to 47 CFR 54.314(a). Sincerely, Kim Douglass Manager - Regulatory Affairs Attachments Federal Regulatory Affairs 2300 N St. NW, Suite 710 Washington DC 20037 www.Frontier.com REDACTED—FOR PUBLIC INSPECTION June 12, 2015 BY HAND Marlene H. Dortch Secretary Federal Communications Commission 445 12th St., S.W. Washington, D.C. 20554 Re: ETC Annual Reports and Certifications, WC Dkt. No. 14-58 Dear Ms. Dortch: Frontier Communications Corp. hereby files its annual report and certifications as required by Sections 54.313 and 54.422 of the Commission’s rules. A copy of this report is also being filed with the Universal Service Administrative Company, each relevant State public service commission in which Frontier operates as an ETC, and relevant authorities and Tribal governments pursuant to Section 54.313(i) of the Commission’s rules.1 Pursuant to 47 C.F.R. § 0.459, Frontier requests confidential treatment for portions of these filings. Specifically, Frontier requests confidential treatment of the detailed reporting of outages lasting longer than 30 minutes in 2014, which includes the location, cause, duration and efforts taken to prevent further outages. This information is competitively sensitive and is not normally released to the public; release of such sensitive data could give Frontier’s competitors an advantage in the markets described therein.2 Frontier also requests confidential treatment of its unfulfilled voice and broadband service requests. This information is competitively sensitive as it may provide an indication of where Frontier may target future service expansion. This information is not normally released to the public; release of such sensitive data could give Frontier’s competitors an advantage in the markets described therein. Finally, Frontier requests confidential treatment of its broadband price offerings. While broadband price offerings may be publicly available on a targeted and localized basis, Frontier does not make available a companywide description of its pricing across all markets, which is what this report 1 47 C.F.R. § 54.313(i). 2 Frontier notes that section 4.2 of the Commission’s rules, which governs disruptions of communications service, states that reports of service disruptions are “presumed to be confidential.” 47 C.F.R. § 4.2. REDACTED—FOR PUBLIC INSPECTION provides. This information is competitively sensitive as pricing is a key component of broadband competition and is not normally released to the public at this scale; release of such sensitive data could give Frontier’s competitors an advantage in the markets described therein.3 The non-redacted submissions have been marked as confidential. Frontier requests that the documents marked as confidential be withheld from public inspection. Frontier is also filing a redacted copy of this report for public inspection. Frontier submits today information for all of its 92 study areas: State Study Area Name SAC AL Frontier Comm. of Alabama, Inc. 250306 AL Frontier Comm. of Lamar County 250301 AL Frontier of the South - Alabama 250318 AZ CTC White Mountains 454426 AZ CTC Mohave (Rural) 452172 AZ Frontier Comm. of the Southwest, Inc (AZ-Contel) 452302 AZ Navajo Comm - Arizona 454449 CA CTC California 542308 CA CTC Golden St 543402 CA CTC Tuolomne 544342 CA Frontier Comm. of the Southwest, Inc (CA-Contel) 541863 CA Frontier West Coast, Inc (CA) 542344 CA Global Valley Networks, Inc. 542315 CT The Southern New England Telephone Company (SNET) 135200 FL Frontier of the South - Florida 210318 GA Frontier Comm. of Fairmount 220362 GA Frontier Comm. of Georgia, Inc. 220387 IA Frontier Comm. of Iowa, Inc. 351127 ID CTC Idaho 474427 ID Frontier Comm. Northwest, Inc (ID-GTE) 472416 IL CTC Illinois 341183 IL Frontier Comm. - Schuyler, Inc. 341079 IL Frontier Comm.- Midland, Inc. 341055 IL Frontier Comm. of Illinois, Inc. 341038 IL Frontier Comm. of Lakeside, Inc. 341011 IL Frontier Comm. of Mt. Pulaski 341061 IL Frontier Comm. of Orion, Inc. 341067 IL Frontier Comm. of Prairie, Inc. 341073 IL Frontier Comm. of the Carolinas, Inc (IL-Alltel) 343035 IL Frontier Comm.-DePue, Inc. 340998 IL Frontier North, Inc (IL-GTE) 341015 IL Frontier North, Inc. (IL-Contel) 341036 IN Frontier Comm. of Indiana, Inc. 320750 IN Frontier Comm. of Thorntown, Inc. 320828 IN Frontier Midstates, Inc (IN-Alltel) 323034 IN Frontier North, Inc (IN-Contel) 320779 IN Frontier North, Inc (IN-GTE) 320772 3 Frontier notes that section 4.2 of the Commission’s rules, which governs disruptions of communications service, states that reports of service disruptions are “presumed to be confidential.” 47 C.F.R. § 4.2. REDACTED—FOR PUBLIC INSPECTION MI Frontier Comm. of Michigan, Inc. 310682 MI Frontier Midstates, Inc (MI-Alltel) 313033 MI Frontier North, Inc (MI-GTE) 310695 MN CTC Minnesota-Lakes (Includes MN, ND and SD) 361123 MN CTC Minnesota-South 367123 MN Frontier Comm. of Minnesota, Inc. 361367 MS Frontier Comm. of Mississippi 280460 MT CTC Montana 484322 NC Frontier Comm. of the Carolinas, Inc (NC-Contel) 230509 NC Frontier Comm. of the Carolinas, Inc (NC-GTE) 230479 NE CTC Nebraska 371128 NM Navajo Comm - New Mexico 494449 NV CTC of Nevada - North 554431 NV CTC of Nevada - South 554432 NV Frontier Comm. of the Southwest, Inc (NV-Contel) 552302 NY CTC of NY - Red Hook 154533 NY CTC of NY - Upstate 154532 NY CTC of NY - Western Counties 154534 NY CTC Ogden, Inc. 150110 NY Frontier Comm. of New York 150100 NY Frontier Comm. of Sylvan Lake 150128 NY Frontier Comm.-Ausable Valley 150072 NY Frontier Comm.-Seneca Gorham 150122 NY Frontier Telephone of Rochester 150121 OH Frontier North, Inc (OH-GTE) 300615 OH Frontier of Michigan, Inc. - Ohio 300682 OR CTC Oregon 533401 OR Frontier Comm. Northwest, Inc (OR-GTE) 532416 PA Commonwealth of PA 170161 PA Frontier Comm. of Breezewood 170149 PA Frontier Comm. of Canton, Inc. 170152 PA Frontier Comm. of Oswayo River 170194 PA Frontier Comm. of Pennsylvania 170168 PA Frontier Comm.of Lakewood, Inc 170178 SC Frontier Comm. of the Carolinas, Inc (SC-Contel) 240526 SC Frontier Comm. of the Carolinas, Inc (SC-GTE) 240479 TN CTC Tennessee 294336 TN CTC Volunteer State 290580 UT CTC Utah 504429 UT Navajo Comm - Utah 504449 WA Frontier Comm. Northwest, Inc (WA-Contel) 522449 WA Frontier Comm. Northwest, Inc (WA-GTE) 522416 WI Frontier Comm of St. Croix 330944 WI Frontier Comm. of Mondovi, Inc. 330912 WI Frontier Comm. of Viroqua, Inc. 330967 WI Frontier Comm. of Wisconsin, Inc. 330964 WI Frontier North, Inc (WI-GTE) 330886 WI Rhinelander Telco - Crandon 330870 WI Rhinelander Telco - Headwaters 330891 WI Rhinelander Telco - Rhinelander 330940 WI Rhinelander Telco - Rib Lake 330941 WV CTC West Virginia - Bluefield 204339 WV CTC West Virginia - Mountain St. 200271 REDACTED—FOR PUBLIC INSPECTION WV CTC West Virginia - St. Marys 204338 WV Frontier West Virginia, Inc 205050 Please feel free to contact me with any further questions. Sincerely, /s/ AJ Burton AJ Burton Director of Federal Regulatory Affairs Frontier Communications (202) 223-6807 Attachment cc: Alexander Minard &&Žƌŵϰϴϭ FCC Form 481 - Carrier Annual Reporting OMBŽŶƚƌŽůEŽ͘ 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇϮϬϭϯ <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name: Person USAC should contact with questions about this data <035> Contact Telephone Number: Number of the person identified in data line <030> <039> Contact EmailĚĚƌĞƐƐ: Email of the person identified in data line <030> 54.313 Completion Required 54.422 Completion Required <100> Service Quality Improvement Reporting <200>Outage Reporting (voice) <210><-- check box if no outages to report <300> Unfulfilled Service Requests (voice) <310> Detail on Attempts (voice) <320> Unfulfilled Service Requests (broadband) <330>Detail on Attempts (broadband) <400> Number of Complaints per 1,000 customers (voice) <410> Fixed <420> Mobile <430> Number of Complaints per 1,000 customers (broadband) <440> Fixed <450> Mobile <500>Service Quality Standards & Consumer Protection Rules Compliance <510> <600> Functionality in Emergency Situations <610> <700> Company Price Offerings (voice) <710> Company Price Offerings (broadband) <800> Operating Companies and Affiliates <900> Tribal Land Offerings (Y/N)? <1000>Voice Services Rate ComparabilityĞƌƚŝĨŝĐĂƚŝŽŶ <1010> <1100> <1110> <1200> Terms and Condition for Lifeline Customers Price Cap Carriers, Proceed to Price Cap Additional Documentation Worksheet Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers <2000> <2005> Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet <3000> <3005> ANNUAL REPORTING FOR ALL CARRIERS (if yes, complete attached worksheet) (if not, check to indicate certification) (complete attached worksheet) (attached descriptive document) (check to indicate certification) (complete attached worksheet) (complete attached worksheet) (complete attached worksheet) (check to indicate certification) (attached descriptive document) (attach descriptive document) (complete attached worksheet) (complete attached worksheet) (complete attached worksheet) (attach descriptive document) (complete attached worksheet) (check to indicate certification) (complete attached worksheet) (check to indicate certification) (attach descriptive document) (check box when complete) Data Collection Form ✔ ✔ 474427ID330.pdf Cassandra Guinness ✔ ✔ ✔ ✔ 474427ID1010.pdf 2016 ✔ ✔ 0.0 cassandra.guinness@ftr.com ✔ ✔ ✔ ✔ ✔ 0.23 ✔ ✔✔ ✔ ✔ ✔ CITIZENS-FRONTIER-ID Yes ✔ 5857774557 ext. 474427ID510.pdf ✔ 0.9 ✔ ✔ 474427ID610.pdf ✔ 0 ✔ ✔ ✔ 0.0 474427 ✔ REDACTED FOR PUBLIC INSPECTION Certify whether terrestrial backhaul options exist (Yes or No) <010> <015> <020> <030> <035> <039> <110> Has your company received its ETC certification from the FCC? (yes / no ) <111> If your answer to Line <110> is yes, do you have an existing §54.202(a) "5 year plan" filed with the FCC?(yes / no ) If your answer to Line <111> is yes, then you are required to file a progress report, on line <112> delineating the status of your company's existing § 54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of voice telephony service. <112>ƚƚĂĐŚ&ŝǀĞͲzĞĂƌ^ĞƌǀŝĐĞYƵĂůŝƚǇ/ŵƉƌŽǀĞŵĞŶƚWůĂŶŽƌ͕ŝŶƐƵďƐĞƋƵĞŶƚǇĞĂƌƐ͕ ǇŽƵƌĂŶŶƵĂůƉƌŽŐƌĞƐƐƌĞƉŽƌƚĨŝůĞĚ pursuant to ϰϳ͘&͘Z͘Αϱϰ͘ϯϭϯ;ĂͿ;ϭͿ. If your company is a CETC which only receives frozen support, your progress report is only required to address voice telephony service. <113> Maps detailing progress towards meeting plan targets <114> Report how much universal service (USF) support was received <115> <116> <117> <118>Provide an explanation of network improvement targets not met in t e prior ca en ar year. Study Area Code Study Area Name Program Year Contact Name - Person USAC should contact regarding this data Contact Telephone Number - Number of person identified in data line <030> Contact Email Address - Email Address of person identified in data line <030> (100) Service Quality Improvement Reporting FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Please select the appropriate responses below (Yes, No, Not Applicable) to confirm that the attached document(s), on line 112, contains a progress report on its five-year service quality improvement plan pursuant to §54.202(a). The information shall be submitted at the wire center level or census block as appropriate. Name of Attached Document How much (USF) was used to improve service quality and how support was used to improve service quality How much USF was used to im rove service covera e and how su ort was used to im rove service covera e How much (USF) was used to improve service capacity and how support was used to improve service capacity (200) Service Outage Reporting (Voice)FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <220><a> <b1> <b2> <b3> <b4> <c1> <c2> <d> <e> <f> <g> <h> NORS Reference Number Outage Start Date Outage Start Time Outage End Date Outage End Time Number of Customers Affected Total Number of Customers 911 Facilities Affected (Yes / No) Service Outage Description (Check all that apply) Did This Outage Affect Multiple Study Areas (Yes / No) Service Outage Resolution Preventative Procedures Cassandra Guinness 2016 cassandra.guinness@ftr.com -- See attached worksheet -- CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION (700) Price Offerings including Voice Rate Data FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <701>ZĞƐŝĚĞŶƚŝĂů>ŽĐĂů^ĞƌǀŝĐĞŚĂƌŐĞĨĨĞĐƚŝǀĞĂƚĞ <702>^ŝŶŐůĞ^ƚĂƚĞͲǁŝĚĞZĞƐŝĚĞŶƚŝĂů>ŽĐĂů^ĞƌǀŝĐĞŚĂƌŐĞ <703><a1> <a2> <a3> <b1> <b2> State Exchange (ILEC) SAC (CETC) Rate Type Residential Local Service Rate <c> Total per line Rates and Fees <b5> Mandatory Extended Area Service Charge <b4> State Universal Service Fee <b3> State Subscriber Line Charge Cassandra Guinness 1/1/2015 2016 -- See attached worksheet -- cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a2> <b1> <b2> <c> <d1> <d2> <d3> <d4> Exchange (ILEC) Residential Rate State Regulated Fees Total Rate and Fees Broadband Service - Download Speed (Mbps) Broadband Service - Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} <a1> Usage Allowance (GB) State ͬOMB Control No. 3060-08ϭϵ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. -- See attached worksheet -- 474427 REDACTED FOR PUBLIC INSPECTION (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <810> Reporting Carrier <811> Holding Company <812> Operating Company <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC ͬOMB Control No. 3060-08ϭϵ Frontier Communications Corporation Cassandra Guinness Citizens Telecommunications Company of Idaho 2016 cassandra.guinness@ftr.com Citizens Telecommunications Company of Idaho CITIZENS-FRONTIER-ID 5857774557 ext. -- See attached worksheet -- 474427 REDACTED FOR PUBLIC INSPECTION (900) Tribal Lands Reporting FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <910>Tribal Land(s) on which ETC Serves <920> Tribal Government Engagement Obligation <921> <922>Feasibility and sustainability planning; <923> Marketing services in a culturally sensitive manner; <924> Compliance with Rights of way processes <925> Compliance with Land Use permitting requirements <926> Compliance with Facilities Siting rules <927> Compliance with Environmental Review processes <928> Compliance with Cultural Preservation review processes <929> Compliance with Tribal Business and Licensing requirements. ͬOMB Control No. 3060-08ϭϵ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Name of Attached Document If your company serves Tribal lands, please select (Yes,No, NA) for each these boxes to confirm the status described on the attached document(s), on line 920, demonstrates coordination with the Tribal government pursuant to § 54.313(a)(9) includes: Needs assessment and deployment planning with a focus on Tribal community anchor institutions. Select Yes or No or Not Applicable (1100) No Terrestrial Backhaul Reporting FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <1130> Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION <1120>Please confirm whether terrestrial backhaul options exist within the supported area pursuant to § 54.313(g) (Yes, No). Please select the appropriate response (Yes, No, Not Applicable) to confirm the reporting carrier offers broadband service of at least 1 Mbps downstream and 256 kbps upstream within the supported area pursuant to § 54.313(g). (1200) Terms and Condition for Lifeline Customers FCC Form 481 Lifeline OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ Data Collection Form :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <1210> Terms & Conditions of Voice Telephony Lifeline Plans <12Ϯ1> <12Ϯ2> <12Ϯ3>Additional charges for toll calls, and rates for each such plan. <1220>Link to Public Website HTTP Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers, Details on the number of minutes provided as part of the plan, //www frontier.com/discountprograms/lifelineprogram Cassandra Guinness 2016 cassandra.guinness@ftr.com 474427ID1210.pdf CITIZENS-FRONTIER-ID 5857774557 ext. ✔ ✔ ✔ 474427 REDACTED FOR PUBLIC INSPECTION Name of Attached Document “Please check these boxes below to confirm that the attached document(s), on line 1210, or the website listed, on line 1220, contains the required information pursuant to § 54.422(a)(2) annual reporting for ETCs receiving low-income support, carriers must annually report: (2000) Price Cap Carrier Additional Documentation FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> Incremental Connect America Phase I reporting <2010> 2nd Year Certification {47 CFR § 54.313(b)(1)ŝ} <2011Ă>3rd Year Certification {47 CFR § 54.313(b)(ϭ)ŝŝ} Price Cap Carrier Receiving Frozen Support Certification {47 CFR § 54.312(a)} <2012> 2013 Frozen Support CĂůĐƵůĂƚŝŽŶ΂ϰϳ&ZΑϱϰ͘ϯϭϯ;ĐͿ;ϭͿ΃ <2013> 2014 Frozen Support CĂůĐƵůĂƚŝŽŶ΂ϰϳ&ZΑϱϰ͘ϯϭϯ;ĐͿ;ϮͿ΃ <2014> 2015 Frozen Support CĂůĐƵůĂƚŝŽŶ΂ϰϳ&ZΑϱϰ͘ϯϭϯ;ĐͿ;ϯͿ΃ <2015> 2016 and future Frozen Support CĂůĐƵůĂƚŝŽŶ΂ϰϳ&ZΑϱϰ͘ϯϭϯ;ĐͿ;ϰͿ΃ Price Cap Carrier Connect America ICC Support {47 CFR § 54.313(d)} <2016> Certification Support Used to Build Broadband Connect America Phase II Reporting {47 CFR § 54.313(e)}<2017>3rd year Broadband Service Certification<2018>5th year Broadband Service Certification <2019>Interim Progress Certification <2021> Interim Progress Community Anchor Institutions <2020> ^ĞůĞĐƚƚŚĞĂƉƉƌŽƉƌŝĂƚĞƌĞƐƉŽŶƐĞƐďĞůŽǁ;zĞƐ͕EŽ͕EŽƚƉƉůŝĐĂďůĞͿƚŽŶŽƚĞĐŽŵƉůŝĂŶĐĞĂƐĂƌĞĐŝƉŝĞŶƚŽĨ/ŶĐƌĞŵĞŶƚĂůŽŶŶĞĐƚŵĞƌŝĐĂWŚĂƐĞ/ƐƵƉƉŽƌƚ͕ĨƌŽǌĞŶ,ŝŐŚŽƐƚƐƵƉƉŽƌƚ͕,ŝŐŚŽƐƚƐƵƉƉŽƌƚƚŽŽĨĨƐĞƚĂĐĐĞƐƐĐŚĂƌŐĞƌĞĚƵĐƚŝŽŶƐ͕ĂŶĚ ŽŶŶĞĐƚŵĞƌŝĐĂWŚĂƐĞ//ƐƵƉƉŽƌƚĂƐƐĞƚĨŽƌƚŚŝŶϰϳ&ZΑϱϰ͘ϯϭϯ;ďͿ͕;ĐͿ͕;ĚͿ͕;ĞͿ͘dŚĞŝŶĨŽƌŵĂƚŝŽŶƌĞƉŽƌƚĞĚŽŶƚŚŝƐĨŽƌŵĂŶĚŝŶƚŚĞĚŽĐƵŵĞŶƚƐĂƚƚĂĐŚĞĚďĞůŽǁŝƐĂĐĐƵƌĂƚĞ͘ Cassandra Guinness Yes 2016 cassandra.guinness@ftr.com Yes CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION <2011b> Attachment {47 CFR § 54.313(b)(1)ii} Name of Attached Document(s) Listing Required Information Name of Attached Document(s) Listing Required Information Please check the box to confirm that the attached document(s), on line 2021, contains the required information ursuant to § 54.313 e 3 ii as a reci ient of CAF Phase II su ort shall rovide the number names and addresses of community anchor institutions to which began providing access to broadband service in the preceding calendar year. (3000) Rate Of Return Carrier Additional Documentation FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> Progress Report on 5 Year Plan(3010) Milestone Certification {47 CFR § 54.313(f)(1)(i)} Name of Attached Document Listing Required Information (3012) Community Anchor Institutions {47 CFR § 54.313(f)(1)(ii)} Name of Attached Document Listing Required Information (3013) Is your company a Privately Held ROR Carrier {47 CFR § 54.313(f)(2)}(Yes/No) (3014) If yes, does your company file the RUS annual report (Yes/No) (3017)If the response is yes on line 3014, attach your company's RUS annual report and all required documentation Name of Attached Document Listing Required Information (3018) If the response is no on line 3014, Is your company audited?(Yes/No) If the response is yes on line 3018, please check the boxes below to confirm your submission, on line 3026 pursuant to § 54.313(f)(2), contains : If the response is no on line 3018, please check the boxes belowto confirm your submission, on line 3026 pursuant to § 54.313(f)(2), contains: (3024)Underlying information subjected to an officer certification. (3026) Attach the worksheet listing required information Name of Attached Document Listing Required Information (3022) (3023) (3025) (3015) (3016) (3019) (3020) (3021) Copy of their financial statement which has been subject to review by an independent certified public accountant; or 2) a financial report in a format comparable to RUS Operating Report for Telecommunications Borrowers, Underlying information subjected to a review by an independent certified public accountant Electronic copy of their annual RUS reports (Operating Report for Telecommunications Borrowers) Either a copy of their audited financial statement; or (2) a financial report in a format comparable to RUS Operating Report for Telecommunications (3011) CHECK the boxes below to note compliance on its five year service quality plan (pursuant to 47 CFR § 54.202(a)) and, for privately held carriers, ensuring compliance with the financial reporting requirements set forth in 47 CFR § 54.313(f)(2). I further certify that the information reported on this form and in the documents attached below is accurate. Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Please check this box to confirm that the attached document(s), on line 3012 contains the required information pursuant to§ 54.313 (f)(1)(ii), the carrier shall provide the number, names, and addresses of community anchor institutions to which beganproviding access to broadband service in the preceding calendar year. Please check these boxes to confirm that the attached document(s), on line 3017, contains the required information pursuant to § 54.313(f)(2) compliance requires: Document(s) for Balance Sheet, Income Statement and Statement of Cash Flows Document(s) for Balance Sheet, Income Statement and Statement of Cash Flows Document(s) for Balance Sheet, Income Statement and Statement of Cash Flows Management letter and audit opinion issued by the independent certified public accountant that performed the company’s financial audit (3000) Rate Of Return Carrier Additional Documentation;ŽŶƚŝŶƵĞĚͿ FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> Name of Attached Document Listing Required Information &ŝŶĂŶĐŝĂůĂƚĂ^ƵŵŵĂƌǇ ;ϯϬϮϳͿZĞǀĞŶƵĞ ;ϯϬϮϴͿKƉĞƌĂƚŝŶŐǆƉĞŶƐĞƐ ;ϯϬϮϵͿEĞƚ/ŶĐŽŵĞ ;ϯϬϯϬͿdĞůĞƉŚŽŶĞWůĂŶƚ/Ŷ^ĞƌǀŝĐĞ;dW/^Ϳ ;ϯϬϯϭͿdŽƚĂůƐƐĞƚƐ ;ϯϬϯϮͿdŽƚĂůĞďƚ ;ϯϬϯϯͿdŽƚĂůƋƵŝƚǇ ;ϯϬϯϰͿŝǀŝĚĞŶĚƐ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Certification - Reporting Carrier FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF: Printed name of Authorized Officer: ĞƌƚŝĨŝĐĂƚŝŽŶŽĨKĨĨŝĐĞƌĂƐƚŽƚŚĞĐĐƵƌĂĐǇŽĨƚŚĞĂƚĂZĞƉŽƌƚĞĚĨŽƌƚŚĞŶŶƵĂůZĞƉŽƌƚŝŶŐĨŽƌ&Žƌ>/ZĞĐŝƉŝĞŶƚƐ Name of Reporting Carrier: Signature of Authorized Officer:Date /ĐĞƌƚŝĨǇƚŚĂƚ/ĂŵĂŶŽĨĨŝĐĞƌŽĨƚŚĞƌĞƉŽƌƚŝŶŐĐĂƌƌŝĞƌ͖ŵǇƌĞƐƉŽŶƐŝďŝůŝƚŝĞƐŝŶĐůƵĚĞĞŶƐƵƌŝŶŐƚŚĞĂĐĐƵƌĂĐǇŽĨƚŚĞĂŶŶƵĂůƌĞƉŽƌƚŝŶŐƌĞƋƵŝƌĞŵĞŶƚƐĨŽƌƵŶŝǀĞƌƐĂůƐĞƌǀŝĐĞƐƵƉƉŽƌƚ ƌĞĐŝƉŝĞŶƚƐ͖ĂŶĚ͕ƚŽƚŚĞďĞƐƚŽĨŵǇŬŶŽǁůĞĚŐĞ͕ƚŚĞŝŶĨŽƌŵĂƚŝŽŶƌĞƉŽƌƚĞĚŽŶƚŚŝƐĨŽƌŵĂŶĚŝŶĂŶǇĂƚƚĂĐŚŵĞŶƚƐŝƐĂĐĐƵƌĂƚĞ͘ Title or position of Authorized Officer: Telephone number of Authorized Officer: Study Area Code of Reporting Carrier: Filing Due Date for this form: Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001. CERTIFIED ONLINE 07/01/2015 9199413005 ext. Cassandra Guinness Allison Ellis 2016 05/28/2015 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID VP Regulatory Affairs CITIZENS-FRONTIER-ID 5857774557 ext. 474427 474427 REDACTED FOR PUBLIC INSPECTION Certification - Agent / Carrier FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> ĞƌƚŝĨŝĐĂƚŝŽŶŽĨŐĞŶƚƵƚŚŽƌŝǌĞĚƚŽ&ŝůĞŶŶƵĂůZĞƉŽƌƚƐĨŽƌ&Žƌ>/ZĞĐŝƉŝĞŶƚƐŽŶĞŚĂůĨŽĨZĞƉŽƌƚŝŶŐĂƌƌŝĞƌ TO BE COMPLETED BY THE AUTHORIZED AGENT: Telephone number of Authorized Agent or Employee of Agent: Signature of Authorized Agent or Employee of Agent: Name of Authorized Agent or Employee of Agent: I, as agent for the reporting carrier, certify that I am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate. Date: Printed name of Authorized Agent or Employee of Agent: Title or position of Authorized Agent or Employee of Agent Name of Reporting Carrier: Study Area Code of Reporting Carrier: Filing Due Date for this form: Printed name of Authorized Officer: Name of Reporting Carrier: Study Area Code of Reporting Carrier: Title or position of Authorized Officer: Telephone number of Authorized Officer: Filing Due Date for this form: TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF: ĞƌƚŝĨŝĐĂƚŝŽŶŽĨKĨĨŝĐĞƌƚŽƵƚŚŽƌŝǌĞĂŶŐĞŶƚƚŽ&ŝůĞŶŶƵĂůZĞƉŽƌƚƐĨŽƌ&Žƌ>/ZĞĐŝƉŝĞŶƚƐŽŶĞŚĂůĨŽĨZĞƉŽƌƚŝŶŐĂƌƌŝĞƌ I certify that (Name of Agent)_______________________________________________________ is authorized to submit the information reported on behalf of the reporting carrier. I also certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual data reporting requirements provided to the authorized agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate. Date: Name of Authorized Agent: Signature of Authorized Officer: Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001. Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001. Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Attachments REDACTED FOR PUBLIC INSPECTION REDACTED FOR PUBLIC INSPECTION (200) Service Outage Reporting (Voice)FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <220> <a> <b1> <b2> <b3> <b4> <c1> <c2> <d> <e> <f> <g> <h> NORS Reference Number Outage Start Date Start Time Outage End Date End Time ƵƐƚŽŵĞƌƐ Affected Number of Customers Facilities Affected (Yes / No) Service Outage Description (Check all that apply) Did This Outage Affect Multiple Study Areas (Yes / No) Service Outage Resolution Preventative Procedures Outage Outage Number of Total 91ϭ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Page 1 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 2 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 3 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 4 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 5 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 6 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 7 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 8 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 9 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 10 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 11 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 12 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 13 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 14 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Page 15 of 15 FCC Form 481 Line 330 - Unfulfilled Broadband Service Requests Resolution State:Idaho Year: 2014 Study Area Code: 474427 Study Area Name:CTC Idaho (A)(B)( C)(D)(E) Date of Potential Customer's Request (mm/dd/yyyy) Date When the Request was Considered Unfulfilled (mm/dd/yyyy) Name of Exchange/ Wire Center Description of Service Request How Service Fulfillment was Attempted/Reason for Unfulfillment (If fulfilled in 2013, include date of fulfillment.) REDACTED FOR PUBLIC INSPECTION Line 510 – Description of Compliance with Service Quality Standards and Consumer Protection: The Frontier ILEC companies certify that they comply with applicable state and FCC service quality standards. Service quality metrics are monitored and reported on a monthly basis. Frontier has implemented numerous Consumer Protection measures to protect customer information from improper use and disclosure as well as to protect against fraud. For example, Frontier has implemented Customer Proprietary Network Information (policies and procedures) that are consistent with the FCC’s regulations. Frontier regularly trains employees who have access to CPNI on the rules and our procedures for securing accounts and authenticating callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag program) which is consistent with the FTC’s guidance on measures to detect and prevent identity theft. All employees are trained on Frontier’s Code of Business Conduct and Ethics, which requires employees to protect sensitive customer information from improper use and disclosure. Frontier also has a Data Privacy and Security policy which applies to all employees. Further, Frontier also has implemented a strict third-party qualification protocol to prevent unauthorized charges (“Cramming”) from appearing on customer’s bills. Frontier also follows a “First Call” resolution policy, which aims to resolve customer complaints about unauthorized charges in one call, without referral to any third party. In addition to the foregoing, Frontier, has implemented customary IT security measures to protect our network and customer information. Frontier certifies compliance with Idaho state consumer protection rules; Idaho Telephone Customer Relations Rules, IDAPA 31.41.01. The Idaho state consumer protection rules are available at: http://www.puc.idaho.gov/laws/Telephone_customer_relations_rules_2010.pdf REDACTED FOR PUBLIC INSPECTION REDACTED FOR PUBLIC INSPECTION (700) Price Offerings including Voice Rate Data FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <701>ZĞƐŝĚĞŶƚŝĂů>ŽĐĂů^ĞƌǀŝĐĞŚĂƌŐĞĨĨĞĐƚŝǀĞĂƚĞ <702>^ŝŶŐůĞ^ƚĂƚĞͲǁŝĚĞZĞƐŝĚĞŶƚŝĂů>ŽĐĂů^ĞƌǀŝĐĞŚĂƌŐĞ <703> <a1> <a2> <a3> <b1> <b2> State Exchange (ILEC) SAC (CETC) Rate Type Residential Local Service Rate <c> Total per line Rates and Fees <b5> Mandatory Extended Area Service Charge <b4> State Universal Service Fee <b3> State Subscriber Line Charge Cassandra Guinness 1/1/2015 24.16 17.14 2016 cassandra.guinness@ftr.com 0.0All- Flat All - Measured 0.0 CITIZENS-FRONTIER-ID ID ID MS 5857774557 ext. FR 0.0 0.024.0 16.98 474427 0.16 0.16 REDACTED FOR PUBLIC INSPECTION (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a1><a2><b1> <b2> <c> <d1> <d2><d3> <d4> State Exchange (ILEC)Residential Rate State Regulated Fees Broadband Service - Download Speed ;DďƉƐͿ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Total Rates and Fees Broadband Service -Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} Usage Allowance (GB) (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a1><a2><b1> <b2> <c> <d1> <d2><d3> <d4> State Exchange (ILEC)Residential Rate State Regulated Fees Broadband Service - Download Speed ;DďƉƐͿ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Total Rates and Fees Broadband Service -Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} Usage Allowance (GB) (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a1><a2><b1> <b2> <c> <d1> <d2><d3> <d4> State Exchange (ILEC)Residential Rate State Regulated Fees Broadband Service - Download Speed ;DďƉƐͿ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Total Rates and Fees Broadband Service -Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} Usage Allowance (GB) (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a1><a2><b1> <b2> <c> <d1> <d2><d3> <d4> State Exchange (ILEC)Residential Rate State Regulated Fees Broadband Service - Download Speed ;DďƉƐͿ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Total Rates and Fees Broadband Service -Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} Usage Allowance (GB) (710) Broadband Price Offerings FCC Form 481 Data Collection Form OMB Control No. 3060-0986ͬKDŽŶƚƌŽůEŽ͘ϯϬϲϬͲϬϴϭϵ :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <711><a1><a2><b1> <b2> <c> <d1> <d2><d3> <d4> State Exchange (ILEC)Residential Rate State Regulated Fees Broadband Service - Download Speed ;DďƉƐͿ Cassandra Guinness 2016 cassandra.guinness@ftr.com CITIZENS-FRONTIER-ID 5857774557 ext. 474427 REDACTED FOR PUBLIC INSPECTION Total Rates and Fees Broadband Service -Upload Speed (Mbps) Usage Allowance Action Taken When Limit Reached {select} Usage Allowance (GB) <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <810> Reporting Carrier <811> Holding Company <812> Operating Company ͬOMB Control No. 3060-08ϭϵ Frontier Communications Corporation Cassandra Guinness Citizens Telecommunications Company of Idaho Frontier Communications of California Frontier Communications of California Frontier Citizens Utilities Rural Frontier Communications of the Southwest Inc. Front er Nava o Commun cat ons Front er Nava o Commun cat ons Company Frontier Communications of California Frontier Communications of the South, LLC 2016 Frontier Communications of the White Mountains Frontier Communications of Alabama, LLC Frontier Communications of Lamar County, LLC Frontier Comm. Northwest, Inc (ID-GTE) CTC Illinois Frontier Comm. of Iowa, Inc. CTC Idaho Frontier Comm. of Fairmount Frontier Comm. of Georgia, Inc. CTC-California (Global Valley) Frontier of the South - Florida Frontier Comm. of the Southwest, Inc (CA-Contel) CTC California (West Coast) cassandra.guinness@ftr.com Frontier Comm.- Midland, Inc. Frontier Comm. of Illinois, Inc. Frontier Comm. - Schuyler, Inc. Citizens Telecommunications Company of Idaho CITIZENS-FRONTIER-ID 5857774557 ext. 542315 542344 541863 341183 472416 474427 351127 220387 220362 210318 341055 341079 341038 CTC California (Tuolomne) Frontier of the South - Alabama Frontier Comm. of Lamar County Citizens Utilities Rural Company CTC White Mountains Navajo Comm - Arizona Frontier Comm. of the Southwest, Inc (AZ-Contel) CTC California (Golden St) CTC California Frontier Comm. of Alabama, Inc. 474427 Frontier Citizens Communications of Illinois Frontier Communications Northwest Inc. Frontier Communications of Idaho Frontier Communications of Iowa, LLC Frontier Communications of Georgia LLC Frontier Communications of Fairmount LLC Frontier Communications of the South, LLC Frontier Communications of California Frontier Communications of California Frontier Communications of the Southwest Inc. 454449 542308 543402 544342 Frontier Communications of Illinois, Inc. 250301 250306 454426 250318 Frontier Communications - Midland, Inc. 452302 Frontier Communications - Schuyler, Inc. 452172 REDACTED FOR PUBLIC INSPECTION <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <810> Reporting Carrier <811> Holding Company <812> Operating Company ͬOMB Control No. 3060-08ϭϵ Frontier Communications Corporation Cassandra Guinness Citizens Telecommunications Company of Idaho Frontier Communications of Indiana LLC Frontier Communications of Thorntown LLC Frontier Communications of the Carolinas LLC Frontier Communications of DePue, Inc. Frontier North Inc. Frontier North Inc. Frontier Communications of Orion, Inc. 2016 Frontier Communications - Prairie, Inc. Frontier Communications of Lakeside, Inc. Frontier Communications of Mt. Pulaski, Inc. Frontier Comm. of Minnesota, Inc. Frontier Comm. of Mississippi CTC Minnesota-Lakes CTC Minnesota-South Frontier Midstates, Inc (MI-Alltel) Frontier North, Inc (MI-GTE) Frontier North, Inc (IN-GTE) Frontier Comm. of Michigan, Inc. Frontier Midstates, Inc (IN-Alltel) Frontier North, Inc (IN-Contel) cassandra.guinness@ftr.com Frontier Comm. of the Carolinas, Inc (NC-Contel) Frontier Comm. of the Carolinas, Inc (NC-GTE) CTC Montana Citizens Telecommunications Company of Idaho CITIZENS-FRONTIER-ID 5857774557 ext. 320772 320779 323034 280460 361367 367123 361123 310695 313033 310682 230509 484322 230479 Frontier Comm. of Thorntown, Inc. Frontier Comm. of Orion, Inc. Frontier Comm. of Mt. Pulaski Frontier Comm. of the Carolinas, Inc (IL-Alltel) Frontier Comm. of Prairie, Inc. Frontier North, Inc (IL-GTE) Frontier Comm.-DePue, Inc. Frontier Comm. of Indiana, Inc. Frontier North, Inc. (IL-Contel) Frontier Comm. of Lakeside, Inc. 474427 Frontier Communications of Mississippi LLC Frontier Communications of Minnesota, Inc. Frontier Citizens Communications of Minnesota Frontier Citizens Communications of Minnesota Frontier North Inc. Frontier Midstates Inc. Frontier Communications of Michigan, Inc. Frontier North Inc. Frontier North Inc. Frontier Midstates Inc. 341015 341036 320750 320828 Frontier Communications of the Carolinas LLC 341061 341011 341073 341067 Frontier Communications of the Carolinas LLC 340998 Frontier Communications of Montana 343035 REDACTED FOR PUBLIC INSPECTION <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <810> Reporting Carrier <811> Holding Company <812> Operating Company ͬOMB Control No. 3060-08ϭϵ Frontier Communications Corporation Cassandra Guinness Citizens Telecommunications Company of Idaho Frontier Ogden Telephone Company Frontier Communications of New York, Inc. Frontier Communications of the Southwest Inc. Frontier Communications of New York Frontier Communications of New York Frontier Communications of New York Fronter Communications of Nevada 2016 Fronter Communications of Nevada Frontier Communications of Nebraska Front er Nava o Commun cat ons Front er Nava o Commun cat ons Company Commonwealth of PA Frontier Comm. of Breezewood CTC Oregon Frontier Comm. Northwest, Inc (OR-GTE) Frontier North, Inc (OH-GTE) Frontier of Michigan, Inc. - Ohio Frontier Comm.-Seneca Gorham Frontier Telephone of Rochester Frontier Comm. of Sylvan Lake Frontier Comm.-Ausable Valley cassandra.guinness@ftr.com Frontier Comm. of Oswayo River Frontier Comm. of Pennsylvania Frontier Comm. of Canton, Inc. Citizens Telecommunications Company of Idaho CITIZENS-FRONTIER-ID 5857774557 ext. 150122 150072 150128 170149 170161 532416 533401 300682 300615 150121 170194 170152 170168 Frontier Comm. of New York CTC of Nevada - North Navajo Comm - New Mexico Frontier Comm. of the Southwest, Inc (NV-Contel) CTC of Nevada - South CTC of NY - Upstate CTC of NY - Red Hook CTC Ogden, Inc. CTC of NY - Western Counties CTC Nebraska 474427 Frontier Communications of Breezewood, LLC Frontier Communications Commonwealth Telephone Company Frontier Communications Northwest Inc. Frontier Communications of Oregon Frontier Communications of Michigan, Inc. Frontier North Inc. Frontier Telephone of Rochester, Inc. Frontier Communications of Seneca-Gorham, Inc. Frontier Communications of AuSable Valley, Inc. Frontier Communications of Sylvan Lake, Inc. 154532 154534 150110 150100 Frontier Communications of Pennsylvania, LLC 494449 371128 554432 554431 Frontier Communications of Oswayo River LLC 154533 Frontier Communications of Canton, LLC 552302 REDACTED FOR PUBLIC INSPECTION <813><a3> Doing Business As Company or Brand Designation <a1> Affiliates <a2> SAC (800) Operating Companies FCC Form 481 Data Collection Form OMB Control No. 3060-0986 :ƵůǇ 2013 <010> Study Area Code <015> Study Area Name <020> Program Year <030> Contact Name - Person USAC should contact regarding this data <035> Contact Telephone Number - Number of person identified in data line <030> <039> Contact Email Address - Email Address of person identified in data line <030> <810> Reporting Carrier <811> Holding Company <812> Operating Company ͬOMB Control No. 3060-08ϭϵ Frontier Communications Corporation Cassandra Guinness Citizens Telecommunications Company of Idaho Frontier Communications Northwest Inc. Frontier Communications - St. Croix LLC Frontier Communications of the Volunteer State Frontier Communications of Utah Front er Nava o Commun cat ons Front er Nava o Commun cat ons Company Frontier Communications Northwest Inc. Frontier Communications of the Carolinas LLC 2016 Frontier Communications of Tennessee Frontier Communications of Lakewood, LLC Frontier Communications of the Carolinas LLC CTC West Virginia - Bluefield CTC West Virginia - Mountain St. Rhinelander Telco - Rhinelander Rhinelander Telco - Rib Lake Rhinelander Telco - Crandon Rhinelander Telco - Headwaters Frontier Comm. of Wisconsin, Inc. Frontier North, Inc (WI-GTE) Frontier Comm. of Mondovi, Inc. Frontier Comm. of Viroqua, Inc. cassandra.guinness@ftr.com Frontier West Virginia, Inc The Southern New England Telephone Company CTC West Virginia - St. Marys Citizens Telecommunications Company of Idaho CITIZENS-FRONTIER-ID 5857774557 ext. 330964 330967 330912 200271 204339 330941 330940 330891 330870 330886 205050 204338 135200 Frontier Comm of St. Croix Frontier Comm. of the Carolinas, Inc (SC-GTE) Frontier Comm. of the Carolinas, Inc (SC-Contel) CTC Volunteer State CTC Tennessee Navajo Comm - Utah CTC Utah Frontier Comm. Northwest, Inc (WA-GTE) Frontier Comm. Northwest, Inc (WA-Contel) Frontier Comm.of Lakewood, Inc 474427 Frontier Communications of West Virginia Frontier Communications of West Virginia Rib Lake Telecom, Inc. Frontier Rhinelander Telephone Company Frontier Rhinelander Telephone Company Frontier Rhinelander Telephone Company Frontier North Inc. Frontier Communications of Wisconsin LLC Frontier Communications of Viroqua LLC Frontier Communications of Mondovi LLC 504449 522449 522416 330944 Frontier Communications of Connecticut 240526 170178 294336 240479 Frontier West Virginia Inc. 504429 Frontier Communications of West Virginia 290580 REDACTED FOR PUBLIC INSPECTION Line 1Ϭ10 – sŽŝĐĞ^ĞƌǀŝĐĞƐZĂƚĞŽŵƉĂƌĂďŝůŝƚǇŽŵƉůŝĂŶĐĞ REDACTED FOR PUBLIC INSPECTION Voice Services Rate Comparability Compliance The price of Frontier’s fixed voice service for each exchange included within this Frontier study area, as listed on Line 703c of this Form 481 report, is below the FCC’s reasonable comparability benchmark for voice services of $47.48 based on the results of the 2015 Urban Rate Survey for fixed Voice and Broadband services released by the Wireline Competition Bureau on April 16, 2015 (WC Docket No. 10- 90). REDACTED FOR PUBLIC INSPECTION Line 1210 – Terms and Conditions of Voice Telephony Lifeline Plans REDACTED FOR PUBLIC INSPECTION CITIZENS TELECOMMUNICATIONS COMPANY OF IDAHO IDAHO PRICE LIST 180 S. Clinton Ave, Rochester, NY 14646 4th Revised Sheet No. 8 Canceling 3rd Revised Sheet No. 8 SCHEDULE NO. A-1 NETWORK ACCESS LINE SERVICE RATES (continued) A3 Local Exchange Network Access Line (1) (continued) B4 Idaho Telephone Service Assistance Program (ITSAP) (Lifeline) (2) Monthly Credit A monthly credit on residence primary network access lines will be given to qualified customers. Federal and State Lifeline Credits for a One-Party Line: a. Federal Lifeline Support Credit $9.25 (includes Federal End User Common Line Credit of $6.50 and remainder $2.75 credit covers basic service) b. State Credit 2.50 B5 Seasonal service (3) Seasonal service for residence one-party service within the exchange areas of Garden Valley, Riggins, Cascade, Donnelly, McCall, and New Meadows. Monthly Rate One party $15.13 (1) In addition to the rates stated above, applicable surcharges in Schedule No. Z, trouble isolation charge under Rates A3 B8, and service connection charges in Schedule No. A-5 also apply. (2) See Condition A14. (3) See Condition A8. Issued: May 29, 2014 Issued By Effective: June 10, 2014 Jack Phillips Director Advice Letter No. ID-14-04 Government & External Affairs (R) (D) (D) REDACTED FOR PUBLIC INSPECTION CITIZENS TELECOMMUNICATIONS COMPANY OF IDAHO IDAHO PRICE LIST 180 S. Clinton Ave., Rochester, NY 14646 1st Revised Sheet No. 30 Canceling Original Sheet No. 30 SCHEDULE NO. A-1 NETWORK ACCESS LINE SERVICE CONDITIONS (continued) A14 Idaho Telephone Service Assistance Program (ITSAP) (Lifeline) B1 The ITSAP (Lifeline) provides for a credit against the recurring monthly rate for the provision of local residential service for certain low income customers. B2 The ITSAP (Lifeline) credit is only available to residence customers who meet eligibility requirements shown below set forth by Idaho Code 56-901 through 56-905. xMedicaid xSupplemental Nutrition Assistance program xSupplemental Security income xFederal Public Housing Assistance (Section 8) xLow-Income Home Energy Assistance Program xNational School Lunch Program’s free lunch program xTemporary Assistance for Needy Families; or B3 Income Eligible (Income cannot exceed 135% of the Federal Poverty guideline). B4 The credit is applicable only to the customer's principal residence line. B5 The credit is shown in Schedule No. A-1, A3. B6 A surcharge applicable to all non participants to fund the credit is shown in Schedule No. Z. Issued: July 18, 2012 Issued By Effective: August 1, 2012 Kenneth Mason Vice President Advice Letter No. ID-12-08 Government & External Affairs (N) (N) (T) (T) REDACTED FOR PUBLIC INSPECTION