20150626Q Link Wireless Form 481.PDF

,., l;i.: :
C E RT I F I CATI O N BY E L I G I B L E T E L ECO M M U N I CATI O N$'dN&I E N
OF COMPLIANCE WITH SERVICE QUALITY AND CUSfOMER;
PROTECTION, ABILITY TO REMAIN FUNCTIONAL IN .. .. I
EMERGENCIES, AND USE OF FEDERAL HIGH.COST SUPPORT.
AFFIDAVIT OF BUSIi{ESS OR CORPORATE OFFICER
' ! )i
The ldaho Public Utilities Gommission Order No. 29841 requires that an Eligible Telecommunicafihs
Canier certify that it is compliant with applicable service quality standards and consumer protection rules;
and ETCs must demonstrate the ability to remain functional in emergencies. ln addition, the Commission
must file an annual certification with the USAC and the FCC that all federal high-cost support provided to
ETCs within the State of ldaho will be used only for the provbion, maintenance, and upgrading of fiacilities
and services for which the support is intended. Accordingly, the undersigned states and verifies under
oath the following:
1. I am an officer of Q Link Wireless LLC, an eligible telecommunications carrier for receiving federal
universal service support under section 214(e) of the Telecommunications Act of 1996 in the
state of ldaho.
I am familiar with the Company's day-today operations in the state of ldaho and with the State's
service quality standards and consumer protection rules as set forth in Commission Order No.
29841.
Q Link Wireless LLC is complying with applicable seruice quality standards and consumer
protection rules of the Federal Communications Commission and the ldaho Public Utilities
Commission.
I certiff to the Commission that the Company is able to remain functional in emergencies as set
forth in Commission Order No. 29&41 and in 47 C.F.R. $ 54.201(aX2).
I also certify that all federal universal service support funds received by Q Link Wireless LLC
during the cunent calendar year will be used in a manner consistent with section 234(e): that is,
for the provision, maintenance, and upgrading of facilities and services for which the support is
intended. The company will continue to comply for the period of January 1, 2016, through
December 31, 2016, to be eligible for federal universal service fund support.
This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the
IPUC to certify to the FCC that federal universal service support received by the eligible caniers
in the state wil! be used in a manner consistent with Section 254(e) of the Telecommunications
Act.
State of Florida
County of Broward
SUBSCRIBED AND SWORN tO bEfOrE ME this f oay ot
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MY COMMtss.oN I FF 66E62ExPfr5g Oaomr ag. 20tz
lssa Asad, CEO
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My Commission Expires:
Page 1
Page 1
FCC Form 481FCC Form 481 - Carrier Annual Reporting OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code <015>Study Area Name <020>Program Year <030>Contact Name: Person USAC should contact with questions about this data
<035>Contact Telephone Number: Number of the person identified in data line <030> <039>Contact Email Address: Email of the person identified in data line <030>
54.313
Completion
Required
54.422
Completion
Required
<100>Service Quality Improvement Reporting
<200>Outage Reporting (voice)
<210><-- check box if no outages to report

<300>Unfulfilled Service Requests (voice)
<310>Detail on Attempts (voice)
<320>Unfulfilled Service Requests (broadband)
<330>Detail on Attempts (broadband)
<400>Number of Complaints per 1,000 customers (voice)
<410>Fixed
<420>Mobile
<430>Number of Complaints per 1,000 customers (broadband)
<440>Fixed
<450>Mobile
<500>Service Quality Standards & Consumer Protection Rules Compliance
<510>
<600>Functionality in Emergency Situations
<610>

<700>Company Price Offerings (voice)
<710>Company Price Offerings (broadband)
<800>Operating Companies and Affiliates
<900>Tribal Land Offerings (Y/N)?
<1000>Voice Services Rate Comparability Certification
<1010>
<1100>
<1110>
<1200>Terms and Condition for Lifeline Customers
Price Cap Carriers, Proceed to Price Cap Additional Documentation Worksheet
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers
<2000>
<2005>
Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet
<3000>
<3005>
ANNUAL REPORTING FOR ALL CARRIERS
(if yes, complete attached worksheet)
(if not, check to indicate certification)
(complete attached worksheet)
(attached descriptive document)
(check to indicate certification)
(complete attached worksheet)
(complete attached worksheet)
(complete attached worksheet)
(check to indicate certification)
(attached descriptive document)
(attach descriptive document)
(complete attached worksheet)

(complete attached worksheet)
(complete attached worksheet)
(attach descriptive document)

(complete attached worksheet)
(check to indicate certification)
(complete attached worksheet)
(check to indicate certification)

(attach descriptive document)

(check box when complete)

Data Collection Form

4
Heather Kirby
4
2016
4
0.0
[e-mail]
4
4
4
Q Link Wireless LLC
4
7702327805 ext.
Q Link 510 ALL.pdf
Qlink 610 ALL.pdf
4
4
479018
Page 2
Page 2
<010>
<015>
<020>
<030>
<035>
<039>
<110>Has your company received its ETC certification from the FCC?(yes / no )
<111>
If your answer to Line <110> is yes, do you have an existing §54.202(a) "5
year plan" filed with the FCC?(yes / no )
If your answer to Line <111> is yes, then you are required to file a progress
report, on line <112> delineating the status of your company's existing §
54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of
voice telephony service.
<112>Attach Five-Year Service Quality Improvement Plan or, in subsequent years,
your annual progress report filed pursuant to 47 C.F.R. § 54.313(a)(1). If your company is a
CETC which only receives frozen support, your progress report is only
required to address voice telephony service.
<113>Maps detailing progress towards meeting plan targets
<114>Report how much universal service (USF) support was received
<115>
<116>
<117>
<118>Provide an explanation of network improvement targets not met in the prior calendar year.

Study Area Code
Study Area Name
Program Year
Contact Name - Person USAC should contact regarding this data
Contact Telephone Number - Number of person identified in data line <030>
Contact Email Address - Email Address of person identified in data line <030>
(100) Service Quality Improvement Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 3
Page 3
(200) Service Outage Reporting (Voice)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<220><a><b1><b2><b3><b4><c1><c2><d><e><f><g><h>
NORS
Reference
Number
Outage Start
Date
Outage Start
Time
Outage End
Date
Outage End
Time
Number of
Customers Affected Total Number of
Customers
911 Facilities
Affected
(Yes / No)
Service Outage
Description (Check
all that apply)
Did This Outage
Affect Multiple
Study Areas
(Yes / No)
Service Outage
Resolution
Preventative
Procedures

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 4
Page 4
(700) Price Offerings including Voice Rate Data FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<701>Residential Local Service Charge Effective Date
<702>Single State-wide Residential Local Service Charge

<703><a1><a2><a3><b1><b2>
State Exchange (ILEC)SAC (CETC)Rate Type
Residential Local
Service Rate

<c>
Total per line Rates and Fees
<b5>
Mandatory Extended Area
Service Charge
<b4>
State Universal Service Fee
<b3>
State Subscriber Line Charge

Heather Kirby
1/1/2015
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 5
Page 5
(710) Broadband Price Offerings FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

<711><a2><b1><b2><c><d1><d2><d3><d4>
Exchange (ILEC)Residential Rate
State Regulated
Fees Total Rate and Fees
Broadband Service -
Download Speed
(Mbps)
Broadband Service -
Upload Speed (Mbps)
Usage Allowance
Action Taken When
Limit Reached {select}

<a1>
Usage Allowance
(GB)

State
/OMB Control No. 3060-0819

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 6
Page 6
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
/OMB Control No. 3060-0819

QUADRANT HOLDINGS GROUP LLC
Heather Kirby
Q Link Wireless LLC
2016
[e-mail]
Q Link Wireless LLC
Q Link Wireless LLC
7702327805 ext.
-- See attached worksheet --
479018
Page 7
Page 7
(900) Tribal Lands Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<910>Tribal Land(s) on which ETC Serves

<920>Tribal Government Engagement Obligation
<921>
<922>Feasibility and sustainability planning;
<923> Marketing services in a culturally sensitive manner;
<924>Compliance with Rights of way processes
<925>Compliance with Land Use permitting requirements
<926>Compliance with Facilities Siting rules
<927>Compliance with Environmental Review processes
<928>Compliance with Cultural Preservation review processes
<929>Compliance with Tribal Business and Licensing requirements.

/OMB Control No. 3060-0819

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 8
Page 8
(1100) No Terrestrial Backhaul Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

<1130>
Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 9
Page 9
(1200) Terms and Condition for Lifeline Customers FCC Form 481LifelineOMB Control No. 3060-0986/OMB Control No. 3060-0819Data Collection Form July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<1210>Terms & Conditions of Voice Telephony Lifeline Plans
<1221>
<1222>
<1223>Additional charges for toll calls, and rates for each such plan.
<1220>Link to Public Website HTTP
Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers,
Details on the number of minutes provided as part of the plan,

Heather Kirby
2016
[e-mail]
Q Link 1210 ID.pdf
Q Link Wireless LLC
7702327805 ext.
4
4
4
479018
Page 10
Page 10
(2000) Price Cap Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Incremental Connect America Phase I reporting
<2010>2nd Year Certification {47 CFR § 54.313(b)(1)i}
<2011a>3rd Year Certification {47 CFR § 54.313(b)(1)ii}
Price Cap Carrier Receiving Frozen Support Certification {47 CFR § 54.312(a)}
<2012>2013 Frozen Support Calculation {47 CFR § 54.313(c)(1)}
<2013>2014 Frozen Support Calculation {47 CFR § 54.313(c)(2)}
<2014>2015 Frozen Support Calculation {47 CFR § 54.313(c)(3)}
<2015>2016 and future Frozen Support Calculation {47 CFR § 54.313(c)(4)}
Price Cap Carrier Connect America ICC Support {47 CFR § 54.313(d)}
<2016>Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR § 54.313(e)}<2017>3rd year Broadband Service Certification<2018>5th year Broadband Service Certification<2019>Interim Progress Certification
<2021>Interim Progress Community Anchor Institutions
<2020>
Select the appropriate responses below (Yes, No, Not Applicable) to note compliance as a recipient of Incremental Connect America Phase I support, frozen High Cost support, High Cost support to offset access charge reductions, and
Connect America Phase II support as set forth in 47 CFR § 54.313(b),(c),(d),(e). The information reported on this form and in the documents attached below is accurate.

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 11
Page 11
(3000) Rate Of Return Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Progress Report on 5 Year Plan(3010)Milestone Certification {47 CFR § 54.313(f)(1)(i)}
Name of Attached Document Listing Required Information
(3012)Community Anchor Institutions {47 CFR § 54.313(f)(1)(ii)}
Name of Attached Document Listing Required Information
(3013)Is your company a Privately Held ROR Carrier {47 CFR § 54.313(f)(2)}(Yes/No)
(3014)If yes, does your company file the RUS annual report (Yes/No)
(3017)If the response is yes on line 3014, attach your company's RUS annual
report and all required documentation
Name of Attached Document Listing Required Information
(3018)If the response is no on line 3014, Is your company audited?(Yes/No)
If the response is yes on line 3018, please check the boxes below to

confirm your submission, on line 3026 pursuant to § 54.313(f)(2), contains
:
If the response is no on line 3018, please check the boxes belowto confirm your submission, on line 3026 pursuant to § 54.313(f)(2),
contains:
(3024)Underlying information subjected to an officer certification.
(3026)Attach the worksheet listing required information
Name of Attached Document Listing Required Information
(3022)
(3023)
(3025)
(3015)
(3016)
(3019)
(3020)
(3021)
Copy of their financial statement which has been subject to review by an independent certified public accountant; or 2) a financial report in a
format comparable to RUS Operating Report for Telecommunications
Borrowers,
Underlying information subjected to a review by an independent certified
public accountant
Electronic copy of their annual RUS reports (Operating Report for
Telecommunications Borrowers)
Either a copy of their audited financial statement; or (2) a financial report in a format comparable to RUS Operating Report for Telecommunications

(3011)
CHECK the boxes below to note compliance on its five year service quality plan (pursuant to 47 CFR § 54.202(a)) and, for privately held carriers, ensuring compliance with the financial reporting requirements set forth in 47
CFR § 54.313(f)(2). I further certify that the information reported on this form and in the documents attached below is accurate.

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 12
Page 12
(3000) Rate Of Return Carrier Additional Documentation (Continued)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Name of Attached Document Listing Required Information

Financial Data Summary
(3027) Revenue
(3028) Operating Expenses
(3029) Net Income
(3030) Telephone Plant In Service(TPIS)
(3031) Total Assets
(3032) Total Debt
(3033) Total Equity
(3034) Dividends
Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 13
Page 13
Certification - Reporting Carrier FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:
Printed name of Authorized Officer:
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients
Name of Reporting Carrier:
Signature of Authorized Officer:Date
I certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual reporting requirements for universal service support
recipients; and, to the best of my knowledge, the information reported on this form and in any attachments is accurate.
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Study Area Code of Reporting Carrier:Filing Due Date for this form:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.

Heather Kirby
2016
[e-mail]
Q Link Wireless LLC
7702327805 ext.
479018
Page 14
Page 14
Certification - Agent / Carrier FCC Form 481Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
TO BE COMPLETED BY THE AUTHORIZED AGENT:
Telephone number of Authorized Agent or Employee of Agent:
Signature of Authorized Agent or Employee of Agent:
Name of Authorized Agent or Employee of Agent:
I, as agent for the reporting carrier, certify that I am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided
the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.
Date:
Printed name of Authorized Agent or Employee of Agent:
Title or position of Authorized Agent or Employee of Agent
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:Filing Due Date for this form:
Printed name of Authorized Officer:
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Filing Due Date for this form:
TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
I certify that (Name of Agent)_______________________________________________________ is authorized to submit the information reported on behalf of the reporting carrier. I
also certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual data reporting requirements provided to the authorized
agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate.
Date:
Name of Authorized Agent:
Signature of Authorized Officer:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.
Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title
18 of the United States Code, 18 U.S.C. § 1001.

Heather Kirby
07/01/2015
2016
Regulatory Specialist
[e-mail]
8006101540 ext.
479018
7702327805 ext.
06/25/2015
479018
CEO
Q Link Wireless LLC
Issa Asad
7702327805 ext.
Q Link Wireless LLC
06/23/2015
07/01/2015
CERTIFIED ONLINE
Expert Telecom Compliance, Inc.
Expert Telecom Compliance, Inc.
Expert Telecom Compliance, Inc.
Expert Telecom Compliance, Inc.
CERTIFIED ONLINE
479018
Q Link Wireless LLC
Attachments
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819

QUADRANT HOLDINGS GROUP LLC
Heather Kirby
Q Link Wireless LLC
2016
Q LINK WIRELESS
[e-mail]
Q Link Wireless LLC
Q Link Wireless LLC
7702327805 ext.
N/A
479018
479018
Q LINK WIRELESS LLC  
Form 481 section 610 

Functionality in Emergency Situations

As a reseller, the Company relies upon its underlying facilities-based carrier for functionality
in emergency situations. Through the Company’s agreement with its underlying carrier,
Sprint, the Company has the ability to remain functional in emergency situations. The Sprint
wireless network has reasonable amounts of back-up power and the ability to reroute traffic
around damaged facilities and manage traffic spikes resulting from emergency situations.
Each cell site in the Sprint’s network is equipped with two to four hours of battery back-up
power. Many cell sites in the Sprint network provide overlapping coverage for neighboring
areas, ensuring that coverage continues in the event of damage to a particular facility. These
neighboring cell sites can be adjusted to provide coverage to a wider service area in the event
of an emergency. As an MVNO of Sprint, these capabilities benefit Q Link Wireless
customers.

Form 481 section 1210  
Q LINK WIRELESS LLC       
Lifeline Rates, Terms & Conditions

Plan 1: 68 Monthly Minutes Plan*
68 anytime minutes per month (unused minutes rollover)
(texts are one-third of one minute, i.e. 3 texts = 1 minute)
Net cost to Lifeline customer: $0 (free)

This package includes:
・ Free International Long Distance to countries designated at www.qlinkwireless.com

Plan 2: 125 Monthly Minutes Plan*
125 anytime minutes per month (unused minutes rollover)
(texts are one minute, i.e. 1 text = 1 minute)
Net cost to Lifeline customer: $0 (free)

Plan 3: 250 Monthly Minutes Plan*
250 anytime minutes per month (unused minutes do not rollover)
(texts are one minute, i.e. 1 text = 1 minute)
Net cost to Lifeline customer: $0 (free)

Tribal Plan: 1000 Monthly Minutes Plan*
1000 anytime minutes per month (unused minutes do not rollover)
(texts are one minute, i.e. 1 text = 1 minute)
Net cost to Tribal Lifeline customer: $0 (free)

*All packages include:
・ Free handset
・ Free calls to Customer Service
・ Free calls to 911 emergency services
・ Free access to Voicemail, Caller-ID, and Call Waiting features
・ Free Domestic Long Distance

____________________

Additional Minutes
50 minutes = $10 150 minutes = $30 500 minutes = $50
100 minutes = $20 200 minutes = $35 unlimited minutes = $60

Complete program terms and conditions located at www.qlinkwireless.com
Q LINK WIRELESS LLC 
Form 481 section 510   
Service Quality and Consumer Protection

The Company is committed to satisfying all applicable state and federal requirements related
to consumer protection and service quality standards.

The Company complies with the Cellular Telecommunications and Internet Association's
(CTIA) Consumer Code for Wireless Service.

1. Disclose Rates and Terms of Service – These are fully disclosed in advertising as well as on 
the Company’s website.   
2. Make Coverage Maps Available –Coverage maps are available on the Company’s website.   
3. Provide contract terms – the Company does not employ contracts.   
4. Allow a trial service – Since Lifeline customers receive free service, there is no 
commitment to the service on their part.  If the service does not suit their needs, they can 
cancel service at any time without penalty.   
5. Provide Specific Disclosure in advertising – All Company advertising, including its website, 
fully discloses charges and service parameters.  
6. Separately Identify Carrier Charges from Tax on Billing Statements – the Company does 
not render billing statements to its prepaid customers, but for every transaction they make, 
service charges vs. taxes are fully described.   
7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract – 
As mentioned, we don’t employ contracts so this provision does not apply.  Customers can, 
however, cancel service at any time without penalty.   
8. Provide Ready Access to Customer Service – Customers can call customer service for free 
by dialing 611 or an 800 number.  These numbers are disclosed on the Company’s website 
and in advertising and customer welcome materials.  Customers may also access Customer 
Service online through the Company’s website. 
9. Promptly Respond to Customer Inquiries and Complaints from Government Agencies – 
We promptly respond to all complaints.  If a customer care representative cannot help a 
customer, we have an escalation process. The Company is committed to resolving customer 
questions, concerns and complaints in a swift and satisfactory manner. 
10. Privacy Policy – The Company protects the privacy of customer information in 
accordance with applicable federal and state laws. Our privacy policy is available, via link, on 
every page of the Company’s website.   
11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage, and 
International Roaming – Because the Company’s service is prepaid, customers are not able 
to incur overage charges. However, the Company provides, at no charge, (a) a notification to 
consumers of domestic wireless plans that include limited data allowances when consumers 
approach their allowance for data usage; (b) a notification to consumers of domestic voice 
and messaging plans that include limited voice and messaging allowances when consumers 
approach their allowance for those services; and (c) a notification to consumers without an 
international roaming plan/package whose devices have registered abroad and who may 
incur charges for international usage.  The Company also clearly and conspicuously discloses 
tools or services that enable consumers to track, monitor and/or set limits on voice, 
messaging and data usage. 
Q LINK WIRELESS LLC 
Form 481 section 510   
12. Abide by the following principles regarding the ability of customers, former customers, 
and individual owners of eligible devices to unlock phones and tablets, (“mobile wireless 
devices”) that are locked by or at the direction of the carrier –  

(1) Disclosure. The Company has posted on its website its clear, concise, and readily 
accessible policy on postpaid and/or prepaid mobile wireless device unlocking. 
(2) Postpaid Unlocking Policy. Not Applicable.  
(3) Prepaid Unlocking Policy. Upon request, the Company will unlock prepaid mobile 
wireless devices no later than one year after initial activation, consistent with 
reasonable time, payment or usage requirements. 
(4) Notice. The Company will clearly notify customers that their devices are eligible for 
unlocking at the time when their devices are eligible for unlocking or automatically 
unlock devices remotely when devices are eligible for unlocking, without additional 
fee. The Company reserves the right to charge non‐customers/nonformer‐
customers with a reasonable fee for unlocking requests. Notice to prepaid 
customers may occur at point of sale, at the time of eligibility, or through a clear and 
concise statement of policy on the Company’s website. 
(5) Response Time. Within two business days after receiving a request, the Company will 
unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the 
eligible device, or provide an explanation of why the device does not qualify for 
unlocking, or why the carrier reasonably needs additional time to process the 
request. 
(6) Deployed Personnel Unlocking Policy. The Company will unlock mobile wireless 
devices for deployed military personnel who are customers in good standing upon 
provision of deployment papers. 

The Company reserves the right to decline an unlock request if it has a reasonable basis to 
believe the request is fraudulent or the device is stolen.