20140702T-Mobile West FCC Form 481.pdf

Alan J. Galloway
503.241.2300 tel
503.778.5299 fax
[e-mail]
July 1 ,2014
VIA UPS OVERNIGHT MAIL
Idaho Public Utilities Commission
Attn: Jean Jewell
472 W . Washington Street
Boise,ID 83702
Re: Docket GNR-T-14-01 - T-Mobile West LLC's FCC Form 481
Dear Ms. Jewell
On behalf of T-Mobile V/est LLC ("T-Mobile"), enclosed please find a redacted non-
confidential copy of T-Mobile's FCC Form 481 - Carrier Annual Reporting form for Idaho' One
copy of the confidential pages of the filing is being submitted on yellow paper via UPS overnight
-áil. the confidential pages contain information that is exempt from public inspection,
examination and copying pursuant to Sections 9-34}Athrough 9-340FF of the Idaho Code,
namely trade secret information on complaints and outages that would harm T-Mobile's business
with respect to its competitors if disclosed. That information is redacted in the non-confidential
version. T-Mobile is also requesting confidential treatment for that information from the FCC.
Please contact me if you have any questions or concems about this filing.
Very truly yours,
Davis Wright Tremaine
tÏi ?¿*qH:?lJ
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Suite 2400
1300 SW Fifth Avenue
Portland, OR 97201-5630
Alan J
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Enclosures:
for T-Mobile West LLC
FCC Form 481 - Non-conhdential version
FCC Form 481 - Confidential pages (via UPS overnight mail only)
DWT 24382926v I 0048 I 72-000290
Anchorage
Bellevue
Los Angeles
Seattle
Shanghai
Washington, D.C.
New York
Portland
San Francisco w.dwt.com
1
June 25, 2014 Via Hand-Delivery and/or Electronic Filing Office of the Secretary Federal Communications Commission 445 12th Street, SW – Room TW-A325 Washington, DC 20554 Vice President – High Cost and Low Income Division Universal Service Administration Company 2000 L Street, NW – Suite 200 Washington, DC 20036 Re: Docket No. 10-90; Form 481 - Carrier Annual Reporting Filing Entity: T-Mobile West LLC State of Idaho Study Area Code:
• 479013 (Legacy Support) T-Mobile USA, Inc., on behalf of its wholly-owned subsidiary, T-Mobile West LLC (“T-Mobile”), submits the attached Form 481 – Carrier Annual Reporting for its designation as an Eligible Telecommunications Carrier in the state of Idaho, consistent with the rules and orders of the Federal Communications Commission (“FCC”), including 47 C.F.R. §§ 54.313 and 54.422. T-Mobile completed the attached Form 481 pursuant to the Instructions for Completing FCC Form 481 (“Instructions”) and, as explained below, in accordance with the rules and orders of the FCC. By including documentation requested by the Form 481 and Instructions, T-Mobile does not waive its rights or otherwise concede that this documentation is required under the FCC’s rules. In certain instances, as explained below, the Form 481 and Instructions do not require the submission of information that appears to be required by the FCC rules and orders; nevertheless, T-Mobile provides this information consistent with the rules and orders of the FCC. Specifically:
• Service Quality worksheet lines 110 – 112 and the Instructions do not require the submission of a Five-Year Service Quality Improvement Plan and annual Progress Report, unless the carrier was designated as an ETC by the FCC; however, the FCC has made clear in its rules and orders that all ETCs must submit a Progress Report on its Five-Year Service Quality Improvement Plan and therefore, T-Mobile is submitting its Progress Report on its previously filed Five-Year Service Quality Improvement Plan.
• Line 510 and the Instructions require ETCs to attach a descriptive document explaining how an ETC complied with the applicable service quality standards and consumer protection rules; however, 47 C.F.R. § 54.313(a)(5)
2
and 47 C.F.R. § 54.422(b)(3) only require ETCs to certify compliance with applicable service quality standards and consumer protection rules. Without waiving its objections to providing additional information not required by the FCC rules, T-Mobile is submitting documentation of its compliance with applicable service quality standards and consumer protection rules.
• Line 610 and the Instructions require ETCs to attach a descriptive document explaining how an ETC is able to function in emergency situations; however, 47 C.F.R. § 54.313(a)(6) and 47 C.F.R. § 54.422(b)(4) only require ETCs to certify that they are able to function in emergency situations. Without waiving its objections to providing additional information not required by the FCC rules, T-Mobile is submitting documentation explaining how it is able to function in emergency situations.
• Line 710 provides for the completion of the attached worksheet for broadband price offerings; however, the FCC has determined that competitive ETCs are not required to report this information in its Form 481 filings this year.
• Lines 1000 and 1010 only apply to ETCs providing fixed voice services and therefore is not applicable to T-Mobile. Any questions concerning this filing should be directed to the undersigned. Respectfully submitted,
Rhonda R. Thomas Regulatory Manager T-Mobile USA, Inc. 12920 SE 38th Street Bellevue, WA 98006 425-383-4000 Enclosure
FCC Form 481
OMB 3060-0986
FCC Form 481 - Carrier Annual Reporting OMB 3060-0819
Data Collection Form Avg. Burden Estimate per Respondent: 20 Hours
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name: Person USAC should contact with questions about this data Rhonda R. Thomas

<035>Contact Telephone Number: Number of the person identified in data line <030>425-383-4215
<039>Contact Email: Email of the person identified in data line <030>
54.313
Completion
Required
54.422
Completion
Required
<100>Service Quality Improvement Reporting 

<200>Outage Reporting (voice)
<210><-- check box if no outages to report

<300>Unfulfilled Service Requests (voice)
<310>Detail on Attempts (voice)N/A 
<320>Unfulfilled Service Requests (broadband)
<330>Detail on Attempts (broadband)N/A 

<400>Number of Complaints per 1,000 customers (voice)
<410>Fixed N/A
<420>Mobile
Number of Complaints per 1,000 customers (broadband)
<440>Fixed N/A
<450>Mobile

<500>Service Quality Standards & Consumer Protection Rules Compliance 
<510> 
<600>Functionality in Emergency Situations 
<610> 
<700>Company Price Offerings (voice)
<710>Company Price Offerings (broadband)N/R
<800>Operating Companies and Affiliates 
<900>Tribal Land Offerings (Y/N)?Y
<1000>Voice Services Rate Comparability N/R
<1010>N/A
<1100>Terrestrial Backhaul (Y/N)? Y
<1110>N/A
<1200>Terms and Condition for Lifeline Customers 

Price Cap Carriers, Proceed to Price Cap Additional Documentation Worksheet
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers
<2000>
<2005>
Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet
<3000>
<3005> (complete attached worksheet)
(check to indicate certification)
(complete attached worksheet)
(check to indicate certification)
(attach descriptive document)
(if yes, complete attached worksheet)
(check to indicate certification)
(if not, check to indicate certification)
(complete attached worksheet)
(attached descriptive document)
(check to indicate certification)
(complete attached worksheet)
(complete attached worksheet)
(complete attached worksheet)
(check to indicate certification)
(attached descriptive document)
ANNUAL REPORTING FOR ALL CARRIERS
[e-mail]
479013
2015

T-Mobile West LLC

(attach descriptive document)
(complete attached worksheet)
(check box when complete)
(complete attached worksheet)
(complete attached worksheet)
(attach descriptive document)
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(100) Service Quality Improvement Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014

<010>
<015>
<020>
<030>
<035>
<039>
<110>Has your company received its ETC certification from the FCC?No (yes / no )
<111>
If your answer to Line <110> is yes, do you have an existing §54.202(a) "5
year plan" filed with the FCC?No (yes / no )
If your answer to Line <111> is yes, then you are required to file a progress
report, on line <112> delineating the status of your company's existing §
54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of
voice telephony service.
<112>
Please check these boxes below to confirm that the attached PDF, on line
112, contains a progress report on its five-year service quality improvement
plan pursuant to § 54.202(a). The information shall be submitted at the wire
center level or census block as appropriate.
<113>Maps detailing progress towards meeting plan targets 
<114>Report how much universal service (USF) support was received 
<115>How (USF) was used to improve service quality 
<116>How (USF)was used to improve service coverage 
<117>How (USF) was used to improve service capacity 
<118>Provide an explanation of network improvement targets not met  in the prior calendar year.

Study Area Code
Study Area Name
Program Year
Contact Name - Person USAC should contact regarding this data
Contact Telephone Number - Number of person identified in data line <030>
T-Mobile West LLC
479013
Rhonda R. Thomas
425-383-4215
[e-mail]
Name of Attached Document (.pdf)
Contact Email Address - Email Address of person identified in data line <030>
2015
Attach Five-Year Service Quality Improvement Plan or, in subsequent years,
your annual progress report filed pursuant to 47 C.F.R. § 54.313(a)(1). If
your company is a CETC which receives only frozen support, your progress
report is only required to address voice telephony service 479013_ID_112.pdf
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(200) Service Outage Reporting (Voice)FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<220><a><b1><b2><b3><b4><c1><c2><d><e><f><g><h>
NORS
Reference
Number
Outage Start
Date
Outage Start
Time
Outage End
Date
Outage End
Time
Number of
Customers Affected
Total Number of
Customers
911 Facilities
Affected
(Yes / No)
Service Outage
Description (Check
all that apply)
Did This Outage
Affect Multiple
Study Areas
(Yes / No)
Service Outage
Resolution Preventative Procedures

[e-mail]
T-Mobile West LLC
479013
Rhonda R. Thomas
2015
425-383-4215
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(700) Price Offerings including Voice Rate Data FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code 479013
<015>Study Area Name T-Mobile West LLC
<020>Program Year 2015
<030>Contact Name - Person USAC should contact regarding this data Rhonda R. Thomas
<035>Contact Telephone Number - Number of person identified in data line <030> 425-383-4215
<039>Contact Email Address - Email Address of person identified in data line <030> [e-mail]
<701>Residential Local Service Charge Effective Date 1/1/2015
<702>Single State-wide Residential Local Service Charge
<703><a1><a2><a3><b1><b2>
State Exchange (ILEC)SAC (CETC)Rate Type
Residential Local
Service Rate
ID 479013 Unlimited $50.00

$50.00
<b3><b4><b5><c>
State Subscriber Line Charge State Universal Service Fee
Mandatory Extended Area
Service Charge Total per line Rates and Fees

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(800) Operating Companies and Affiliates FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier T-Mobile West LLC
<811>Holding Company T-Mobile USA, Inc.
<812>Operating Company T-Mobile West LLC
<813>
T-Mobile Northeast LLC
T-Mobile South LLC
T-Mobile Central LLC
T-Mobile West LLC
319033
329015
369014
DBA T-Mobile
429023
448051
448052
448053
448054
448055
569005
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
479013
T-Mobile West LLC
2015
Rhonda R. Thomas
425-383-4215
279046
[e-mail]
579007
219013
DBA T-Mobile
229020 DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
Doing Business As Company or Brand Designation
DBA T-Mobile
DBA T-Mobile
<a1>
Affiliates
<a2>
SAC
169004
119004
129007
139005
159024
<a3>
DBA T-Mobile
DBA T-Mobile
178010
189027
198001
199016
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
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(800) Operating Companies and Affiliates FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier T-Mobile West LLC
<811>Holding Company T-Mobile USA, Inc.
<812>Operating Company T-Mobile West LLC
<813>
479013
T-Mobile West LLC
2015
Rhonda R. Thomas
425-383-4215
[e-mail]
Doing Business As Company or Brand Designation

<a1>
Affiliates
<a2>
SAC
<a3>
T-Mobile Puerto Rico LLC
Powertel/Memphis, Inc.
SunCom Wireless, Inc.
T-Mobile Northeast LLC, VoiceStream Pittsburgh L.P., and T-Mobile Central LLC
T-Mobile Central LLC and Powertel/Memphis, Inc.
Powertel/Memphis, Inc. and T-Mobile Central LLC
Powertel/Memphis, Inc. and T-Mobile South LLC
T-Mobile Central LLC and VoiceStream Pittsburgh LP
Iowa Wireless Services, LLC
T-Mobile Subsidiary IV Corporation
VoiceStream Pittsburgh LP
309008
529013
289029
DBA T-Mobile
DBA T-Mobile
448056
448057
449066
498022
499013
528001
528002
269024
288002
299022
239005
179014
259042
528003
539014
629003
639003
268020
268021
288001
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
DBA T-Mobile
REDACTED FOR PUBLIC INSPECTION
(800) Operating Companies and Affiliates FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier T-Mobile West LLC
<811>Holding Company T-Mobile USA, Inc.
<812>Operating Company T-Mobile West LLC
<813>
479013
T-Mobile West LLC
2015
Rhonda R. Thomas
425-383-4215
[e-mail]
Doing Business As Company or Brand Designation

<a1>
Affiliates
<a2>
SAC
<a3>
MetroPCS California, LLC
MetroPCS Florida, LLC
MetroPCS Georgia, LLC
MetroPCS Massachusetts, LLC
MetroPCS Michigan, Inc.
MetroPCS Nevada, LLC
MetroPCS New York, LLC
MetroPCS Pennsylvania, LLC
MetroPCS Texas, LLC MetroPCS
MetroPCS
MetroPCS
MetroPCS
MetroPCS
MetroPCS
MetroPCS
MetroPCS
MetroPCS
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(900) Tribal Lands Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986
OMB Control No. 3060-0819
April 2014
<010>Study Area Code 479013
<015>Study Area Name T-Mobile West LLC
<020>Program Year 2015
<030>Contact Name - Person USAC should contact regarding this data Rhonda R. Thomas
<035>Contact Telephone Number - Number of person identified in data line <030>425-383-4215
<039>Contact Email Address - Email Address of person identified in data line <030> [e-mail]
<910>Tribal Land(s) on which ETC Serves
<920>Tribal Government Engagement Obligation 479013_ID_920.pdf
If your company serves Tribal lands, please select (Yes,No, NA) for
each these boxes to confirm the status described on the attached
PDF, on line 920, demonstrates coordination with the Tribal
government pursuant to § 54.313(a)(9) includes:
Select
(Yes,No,
NA)
<921>
<922>Feasibility and sustainability planning;Yes
<923> Marketing services in a culturally sensitive manner;Yes
<924>Compliance with Rights of way processes Yes
<925>Compliance with Land Use permitting requirements Yes
<926>Compliance with Facilities Siting rules Yes
<927>Compliance with Environmental Review processes Yes
<928>Compliance with Cultural Preservation review processes Yes
<929>Compliance with Tribal Business and Licensing requirements.Yes
Needs assessment and deployment planning with a focus on Tribal
community anchor institutions;
Name of Attached Document (.pdf)

Coeur d'Alene Reservation, Fort Hall Reservation, Nez Perce Reservation
Yes
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(1200) Terms and Condition for Lifeline Customers FCC Form 481
Lifeline OMB Control No. 3060-0986
OMB Control No. 3060-0819
Data Collection Form April 2014

<010>Study Area Code 479013
<015>Study Area Name T-Mobile West LLC
<020>Program Year 2015
<030>Contact Name - Person USAC should contact regarding this data Rhonda R. Thomas
<035>Contact Telephone Number - Number of person identified in data line <030>425-383-4215
<039>Contact Email Address - Email Address of person identified in data line <030> [e-mail]
<1210>Terms & Conditions of Voice Telephony Lifeline Plans 479013_ID_1210.pdf
Name of attached document (.pdf)
<1220>Link to Public Website HTTP
Please check these boxes below to confirm that the attached PDF,
on line 1210, or the website listed, on line 1220, contains the
required information pursuant to § 54.422(a)(2) annual reporting for
ETCs receiving low-income support, carriers must annually report:
<1221>
<1222>
<1223>Additional charges for toll calls, and rates for each such plan. 
Information describing the terms and conditions of any voice
telephony service plans offered to Lifeline subscribers,
Details on the number of minutes provided as part of the plan,

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479013
Idaho
<112>
Five-Year Service Quality Improvement Plan

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SERVICE QUALITY IMPROVEMENT PLAN

THIS EXHIBIT IS BEING WITHHELD FROM PUBLIC INSPECTION
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479013
Idaho
<510>
Service Quality Standards & Consumer Protection Rules Compliance

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479013
Idaho
<610>
Functionality in Emergency Situations

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EMERGENCY OPERATIONS PLAN
T-Mobile is able to function in emergency situations as set forth in Section
54.201(a)(2), which includes “a demonstration that it has a reasonable amount of back-up
power to ensure functionality without an external power source, is able to reroute traffic
around damaged facilities, and is capable of managing traffic spikes resulting from emergency
situations.”1 In particular, T-Mobile has the following capabilities to remain functional in
emergency situations:
 Availability of fixed and portable back-up power generators at various network
locations throughout T-Mobile’s network that can be deployed in emergency
situations.
 Ability to reroute traffic around damaged or out-of-service facilities through
the deployment of cell-on-wheels (“COWs”), redundant facilities, and dynamic
rerouting of traffic over alternate facilities.
 A network control center that monitors network traffic and anticipates traffic
spikes, and can then (i) deploy network facilities to accommodate capacity
needs, (ii) change call routing translations, and (iii) deploy COWs to
temporarily meet traffic needs until longer-term solutions, such as additional
capacity and antenna towers can be deployed.
 The majority of sites not equipped with fixed generators have battery back-up
systems installed to maintain service in the event of a widespread power
outage.

1 47 C.F.R. § 54.202(a)(2). 
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August, 2009

T-Mobile USA
Business Continuity Program Summary

T-Mobile USA, Inc. (“T-Mobile”) is committed to safeguarding the interests of our customers,
employees and stakeholders in the event of an emergency or significant business disruption. As
a result T-Mobile has and maintains an enterprise-wide Business Continuity Program designed to
provide effective responses to a wide variety of disruptive events. T-Mobile’s Business Continuity
Program is centralized in its design and decentralized in its implementation, promoting active
involvement in the program by all lines of business in all locations.

Primary components of the T-Mobile Business Continuity Program include:

 Enterprise Business Continuity Project Initiation and Oversight
 Risk Evaluation and Controls
 Business Impact Assessment and Analysis
 Business Continuity and Disaster Recovery Strategic Direction
 Crisis Response, Emergency Response, and Operations
 Business Continuity Plan Development, Maintenance, and Exercising
 Awareness and Training Programs
 Public Relations and Crisis Response and Resumption Coordination
 Coordination with External Agencies

A team of certified Business Continuity professionals is responsible for documenting and
developing enterprise standards, processes, and policies for all business continuity and disaster
recovery needs throughout T-Mobile. This group supports the line of business continuity planning
and defines enterprise tools and methodologies. This level of consistency across the lines of
business enhances T-Mobile’s overall planning and resumption efforts.

T-Mobile also maintains backup and alternate power sources at mission critical locations, and has
information processing and telecommunications back-up sites that provide redundancy that is
important to protecting key business information and services. Business Continuity Plans are
housed in a centralized online repository, accessible to employees in office and remotely through
a web browser. Additionally, hard copies of plans are available at multiple sites throughout the
enterprise.

The T-Mobile USA Business Continuity Program is designed and maintained to proactively
mitigate the risk of threats to T-Mobile’s customers, employees, and stakeholders. As such the
program is revised and updated as needed to address potential and emerging hazards.

For more information on the T-Mobile Business Continuity Program, please send inquiries to:
[e-mail]

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479013
Idaho
<920>
Tribal Government Engagement Obligation

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T-Mobile – Idaho
FCC Form 481 Annual Report, Worksheet 0900
July 2014

1

Tribal Consultation

FCC Rule 54.313(a)(9) requires T-Mobile to consult with the federally recognized Indian
Tribes within its ETC Service Area on matters related to the provision of telecommunications
services on tribal lands. Specifically, an ETC must demonstrate that it has had “discussions with
Tribal governments that, at a minimum, included:
i. A needs assessment and deployment planning with a focus on Tribal community anchor institutions; ii. Feasibility and sustainability planning;
iii. Marketing services in a culturally sensitive manner;
iv. Rights of way processes, land use permitting, facilities siting, environmental and cultural
preservation review processes; and v. Compliance with Tribal business and licensing requirements. Tribal business and licensing requirements include business practice licenses that Tribal and non-Tribal
business entities, whether located on or off Tribal lands, must obtain upon application to
the relevant Tribal government office or division to conduct any business or trade, or
deliver any goods or services to the Tribes, Tribal members, or Tribal lands. These include certificates of public convenience and necessity, Tribal business licenses, master licenses, and other related forms of Tribal government licensure.

T-Mobile’s ETC Service Area in Idaho includes the tribal lands of 3 federally recognized
Indian Tribes. T-Mobile has established a tribal consultation process with all federally-
recognized tribes in its ETC Service Area. In particular, in 2013, T-Mobile contacted each
federally-recognized tribe within its ETC service area and sent letters and a presentation that:
 explained the purpose of these communications with the tribe, including outlining the
requirements identified above and the additional guidance provided by the Office of
Native American Programs (“ONAP”);
 provided T-Mobile contact information;
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T-Mobile – Idaho
FCC Form 481 Annual Report, Worksheet 0900
July 2014

2

 identified T-Mobile facilities and/or cell sites on tribal lands;
 identified available T-Mobile rate plans and service offerings; and
 requested information in response from the tribes to ensure that T-Mobile meets all
applicable tribal requirements related to:
o Deployment planning with a focus on Tribal community anchor institutions;
o Feasibility and sustainability planning;
o Marketing services in a culturally sensitive manner;
o Rights of way processes, land use permitting, facilities siting, environmental and
cultural preservation review processes;
o Compliance with Tribal business and licensing requirements; and,
o Any other needs, questions or concerns that the tribes may have.
Attached is a list of the federally-recognized Indian Tribes within T-Mobile’s ETC
Service Area in Idaho, a summary of the contacts with the Tribes during 2013, and a sample
copy of the letters/presentations (except the FCC Form 481 Annual Reports) sent to the Tribes in
2013. T-Mobile also contacted the Tribes by email and/or phone in an attempt to address any
questions or concerns. T-Mobile continues to consult with the tribes within its ETC Service Area
regarding the provision of telecommunications services on tribal lands as part of its on-going
obligations as an ETC in Idaho.

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May 7, 2013 ndians Re: Tribal Consultation On behalf of T-Mobile, I would like to provide the attached Presentation as a follow-up to prior tribal consultation with the Eastern Band of Cherokee Indians. Upon your review, please contact me or Rhonda Thomas with any questions. T-Mobile would also welcome the opportunity to meet with you to further discuss T-Mobile's provision of service on tribal lands that make up the Eastern Band of Cherokee Reservation. Please confirm that you have received this information by emailing or calling me at the contact information below. Thank you and T-Mobile looks forward to continuing to consult with the Eastern Band of Cherokee Indians on its provision of service on tribal lands. Respectfully, Gene DeJordy T-Mobile Tribal Consultant Office: 203-583-0256 Mobile: [phone] E-Mail: [e-mail] Enclosure
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TRIBAL CONSULTATION

T-MOBILE FOLLOW-UP CONSULTATION WITH THE

FEBRUARY 2013
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T-Mobile Follow-Up Tribal Consultation
1

T-Mobile is an Eligible Telecommunications Carrier (“ETC”) on the

As an ETC, T-Mobile initiated consultation with the in 2012 consistent with applicable requirements

T-Mobile is providing this follow-up consultation with the to continue the dialogue on the provision of
service on tribal lands

T-Mobile looks forward to working with the to ensure that all communications issues identified herein
are properly addressed

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Background: T-Mobile Is A Well-Established Communications Provider
2

T-Mobile is the U.S. wireless operator for the international company Deutsche Telekom AG

T-Mobile is a facilities-based, national provider of competitively-priced wireless voice, messaging, and data
services capable of reaching over 293 million Americans

T-Mobile serves more than 33 million mobile customers in the U.S. using GSM and UMTS High Speed
Packet Access+ 21/HSPA+ 42 technology

Multiple independent research studies rank T-Mobile among the highest in numerous regions throughout the
U.S. in wireless customer care and call quality

T-Mobile is the 2012 honoree of the Ethisphere Institute’s World’s Most Ethical Companies award, marking
its fourth consecutive year on the list, an achievement attained by continually implementing ethical business
practices and initiatives that are instrumental to the Company’s success, while benefitting the community
and raising standards for the industry

T-Mobile has built a legacy of wireless industry firsts, including:
First Personal Coverage Check (2005) – Provided consumers with transparent view of network coverage
First Wi-Fi Calling Service in U.S. (2007) – Allowed voice calling over Wi-Fi
First Android phone – T-Mobile G1™ with Google™ (2008) – Kicked off wave of subsequent Android offerings
First U.S. carrier to launch an HSPA+ network (2009) – Today, T-Mobile’s fast and dependable nationwide 4G network is
available in 229 markets, reaching well over 220 million people
First to break from Subsidy Model (2009) – T-Mobile’s Even More plans and later Value Plans allow customers to pay for their
devices over time or to bring their own devices to T-Mobile
First to offer unlimited nationwide 4G data plans (2012) - T-Mobile becomes the only carrier with a nationwide 4G network to offer
unlimited nationwide 4G data, featuring no data caps, no speed limits and no overages, as well as fast, dependable nationwide
4G coverage.

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Tribal Consultation
The FCC recently adopted a rule requiring ETCs and Tribal Governments to engage in
discussions about the provision of universal service on tribal lands. Specifically, FCC Rule
54.313(a)(9) provides for discussions on issues, such as:

i.A needs assessment and deployment planning with a focus on Tribal community
anchor institutions;

ii.Feasibility and sustainability planning;

iii.Marketing services in a culturally sensitive manner;

iv.Rights of way processes, land use permitting, facilities siting, environmental and
cultural preservation review processes; and

v.Compliance with Tribal business and licensing requirements.

The Office of Native Affairs and Policy (“ONAP”) released guidelines on July 19, 2012 to assist
Tribes and ETCs to meet the consultation requirements of the FCC rules.
3
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Tribal Consultation: Needs Assessment and Planning
4
ONAP Guidelines state:
•Tribes should identify their communications needs and priorities (ONAP
Guidelines at paras. 18 and 22)
•ETCs should identify their deployment priorities and plans for the future (ONAP
Guidelines at para. 19.)

T-Mobile’s Deployment Priorities and Plans for the Future:
•To help facilitate planning of service on we would appreciate your
input on the following:
•a point of contact for the installation or construction of cell sites on tribal
lands in the future; and
•a description of communities, travel corridors, and other locations where
additional wireless coverage would be beneficial.

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Tribal Consultation: Marketing and Outreach
5
ONAP Guidelines state:
•Tribes should identify any culturally sensitive marketing and outreach concerns
and any specific tribal communities or groups that need to be engaged (ONAP
Guidelines at para. 25)
•ETCs should identify their marketing plans and service offerings (ONAP
Guidelines at para. 25)

T-Mobile’s Deployment Priorities and Plans for the Future:
•T-Mobile currently markets and advertises its services consistently throughout
the state of Idaho
•T-Mobile currently offers numerous rate plans and services available to
consumers throughout the United States. T-Mobile’s generally available
service offerings can be found at www.t-mobile.com
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Tribal Consultation: Marketing and Outreach
6

T-Mobile’s Deployment Priorities and Plans for the Future (cont’d):
•As an ETC, T-Mobile also makes available Lifeline service to qualified low-income
consumers that includes:
•a $6.49 per month basic Lifeline rate plan and a $1.00 per month enhanced
Lifeline rate plan (based on a $19.99 per month rate plan less $13.50 basic
Lifeline discount and $18.99 enhanced Lifeline discount for eligible
consumers);
•145 Whenever minutes,® 500 night minutes, and 500 weekend minutes per
month;
•additional minutes priced at $0.05 per minute;
•competitive terms and conditions of service, including no service contract and
no early termination fee for cancelling service; and
•an affordable handset based upon available handset inventory at the time of
activation.

•In ensure that T-Mobile addresses any marketing and outreach concerns related to its
provision of service on tribal lands, T-Mobile would appreciate your input on the following:
•best methods for advertising and outreach on tribal lands to ensure that eligible
residents aware of T-Mobile’s service offerings, including Lifeline service; and
•mobile wireless communications services not available on tribal lands that residents
would like to have access to.

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Tribal Consultation: Rights of Way and Licensing
7
ONAP Guidelines state:
•Tribes should identify rights of way, permitting and business and licensing
requirements (ONAP Guidelines at para. 27 and 29)
•ETCs should identify any rights of way, permitting and business and licensing issues
and challenges (ONAP Guidelines at para. 27 and 29)

T-Mobile Deploys Service Consistent With All Known Requirements
•T-Mobile deploys facilities and provides service on consistent with all
known concerns and requirements.
•T-Mobile would appreciate your input on any rights of way, permitting and business
and licensing requirements on tribal lands to ensure that they are properly
addressed.
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Tribal Consultation: Conclusion
8

•T-Mobile views its Tribal Consultation obligations as on-going and looks forward to
continuing to work with

•Please continue to coordinate with T-Mobile’s tribal representative:
Rhonda Thomas
T-Mobile USA, Inc.
12920 SE 38th Street
Bellevue, WA 98006
425-383-4214
E-Mail: [e-mail]
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T-Mobile West LLC
FCC Form 481 Annual Report
Worksheet 0900
Tribal Engagement with Idaho Federally-Recognized Tribes July 2014
(Engagement in 2013)
March/
April
Outreach
October
Form 481
Annual
Report
December/
January
Outreach
Follow-Up Calls/E-Mails
Coeur d'Alene Reservation Coeur d'Alene Tribe No ✔✔✔Follow-up calls, emails and/or discussions
Fort Hall Reservation Shoshone-Bannock Tribes of the Fort Hall Reservation No ✔✔✔Follow-up calls, emails and/or discussions
Nez Perce Reservation Nez Perce Tribe No ✔✔✔Follow-up calls, emails and/or discussions
Federally-Recognized Tribal
Lands Within T-Mobile's ID ETC
Service Area
Name of Indian Tribe Cell Sites On
Tribal Lands
2013 Tribal Engagement
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479013
Idaho
<1210>
Rates, Terms and Conditions of Lifeline Plans

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1
T-MOBILE LIFELINE RATES, TERMS AND CONDITIONS OF SERVICE

General Information
Upon designation as an Eligible Telecommunications Carrier (“ETC”), T-Mobile made
available Lifeline service offerings to qualified low-income consumers that meet all applicable
Lifeline requirements based on federal and state rules and orders governing the Low Income
mechanism of the Federal Universal Service Fund (“FUSF”). T-Mobile has implemented the
internal controls and processes to ensure compliance with the FCC’s rules and all applicable
requirements.
In particular, T-Mobile has implemented processes to ensure that only eligible consumers
obtain Lifeline Service. T-Mobile directly administers its Lifeline program and the application
of benefits. T-Mobile does not contract with third party agencies to verify eligibility for Lifeline,
other than when required or allowed to rely upon information provided by a state selected entity
to verify eligibility of qualified consumers. Specific T-Mobile representatives are trained to
review and validate applications for eligibility based on the applicable rules in any given
jurisdiction, and the same representatives are trained to follow all applicable rules related to
document handling and retention in addition to other matters that impact low-income benefit
applicants. Verification of eligibility for Lifeline occurs prior to enabling Lifeline discounted
service for any qualifying consumer.
T-Mobile’s Lifeline Service Rates

Rate Plans
T-Mobile Postpaid
Basic Rate Plan
Walmart Family Mobile, powered by T-Mobile
Plan #1 Plan #2
Monthly Rate before Lifeline
discount
$19.99 $24.88 $39.88
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2
Applicable Lifeline
Discount1
$13.50 $13.50 $13.50
Monthly rate for qualified low-income consumers2 $6.49 $11.38 $26.38
Talk Unlimited Unlimited Unlimited
Text Not included Available for
purchase
Unlimited Unlimited
Web Not available Not available Unlimited
Nationwide calling No extra charge No extra charge No extra charge
Addt’l line(s) monthly cost Not available $19.88 $34.88
Activation Fee None None None
SIM card or SIM Starter Kit $10.00 $25.00 $25.00
T-Mobile’s Lifeline service offerings provide consumers with access to traditional local
voice services that are supported by the low-income mechanism of the FUSF and several other
consumer benefits. For example, calls to 911 and to customer service (dialing 611 from the
mobile handset) will be free calls, including that for customers on measured rate plans regardless
of whether the customer has sufficient remaining minutes available in their account, and those
calls will not be deducted from the monthly included minutes or charged as additional minutes.
Additionally, qualified consumers who subscribe to T-Mobile’s Lifeline offerings are not
charged a fee for local number portability or the FUSF. In addition to local voice services,
Lifeline customers will also have the ability to use their phone throughout T-Mobile’s
nationwide network and T-Mobile roaming partner networks. Lifeline service includes many
standard calling features at no additional charge, including voice mail, caller identification and
call-waiting services.
Customers who receive Lifeline benefits may also have access to other services such as
directory assistance, international dialing and other information type services that are charged

1 T-Mobile offers a $13.50 discount consistent with its original designating order. T-Mobile only seeks
reimbursement for the $9.25 federal Lifeline discount amount from the FUSF. For residents of tribal lands, T-Mobile offers an additional discount of up to $25.00. 2 Taxes and fees additional.
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3
per use depending on the offering they select. These services, if provided, are available on a pay
per use basis and the current charges for these services are made available to customers at the
time of activation, on the applicable website for the service offering, and upon request by dialing
611 (a free call from a T-Mobile phone). Lifeline customers will have the option to decline or
block such services at no additional charge.
In addition to its traditional T-Mobile brand offerings, T-Mobile also offers Lifeline
benefits on a product that is made available through an exclusive partnership with Walmart. The
product is known as Family Mobile, powered by T-Mobile (Family Mobile). Family Mobile
service is sold exclusively through Walmart and offers customers the same great quality service
that T-Mobile offers its direct customers as well as access to some services and features. Family
Mobile customers who qualify for Lifeline service will receive all the traditional benefits of T-
Mobile Lifeline offerings described above and will be able to make payments in store, by phone
or online at no additional charge.
In the future, T-Mobile may also make available other Lifeline service offerings to
qualified low-income consumers, consistent with all applicable requirements.
Lifeline Terms and Conditions of Services
Lifeline consumers must meet all applicable eligibility requirements to obtain Lifeline
service from T-Mobile. As an eligible Lifeline consumer, customers of T-Mobile will be
subject to all applicable federal and state requirements governing Lifeline service. Lifeline
customers must also comply with the terms and conditions Lifeline service. T-Mobile does not
require its Lifeline customers to complete a credit check nor is a Lifeline qualified consumer
required to commit to a service agreement term based solely on the fact that s/he is qualified to
receive Lifeline benefits. The current terms and conditions for T-Mobile are included as
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4
Attachment 1 and are set forth in the T-Mobile Terms and Conditions available at www.t-
mobile.com. The current terms and conditions for the Family Mobile Offerings are included as
Attachment 2 and are set forth in the Family Mobile Services Agreement available at
www.myfamilymobile.com. To the extent T-Mobile makes available other Lifeline service
offerings in the future, the terms and conditions of service will be consistent with all applicable
requirements.
Additionally, T-Mobile has prepared applications for Lifeline benefits that meet all
applicable requirements within each jurisdiction that the Company provides Lifeline service and
contain specific terms and conditions for customers receiving Lifeline benefits. T-Mobile’s
standard Lifeline application was reviewed and approved by the Federal Communications
Commission3 and is updated periodically based upon changes in applicable requirements,
including revisions to the Federal Poverty Guidelines. T-Mobile makes is Lifeline application
available to consumers via its website, upon request which can be made in writing, by email or
by phone, and in other areas where consumers who are likely to qualify may have access.
Because a state administrator is responsible for validating the eligibility of non-tribal
consumers for Lifeline benefits, T-Mobile’s Lifeline application in Idaho is available for use by
consumers who are also residents of federally recognized tribal lands and includes all of the
language required by applicable federal rules. In particular, T-Mobile prominently includes the
following notifications in its Lifeline applications:
• Lifeline is a Federal benefit that is not transferrable to any other person;
• Lifeline service is available for only one line per household. A household cannot
receive benefits from multiple providers;
3 See In the Matter of Petition of T-Mobile USA, Inc. for Designation as a Low-Income Eligible Telecommunications Carrier, et al, WC Docket 09-197, DA 12-1339, August 16, 2012 (T-Mobile FCC
ETC Designation).
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5
• A household is defined, for purposes of the Lifeline program, as any individual or
group of individuals living at the same address that share income and expenses;
and
• Violation of the one-per household rule is not permitted under federal rules and
will result in the subscriber’s de-enrollment from the program and possible
criminal prosecution by the U.S. Government.
T-Mobile also requires that consumers certify to and acknowledge the following with
respect to their application for Lifeline benefits:
• The information provided in this Application is true and correct to the best of
my knowledge; I acknowledge that willfully providing false or fraudulent
information in order to receive Lifeline service is punishable by fine or
imprisonment, termination of all Lifeline benefits, and being barred from participating in the Lifeline program.

• I am eligible for Lifeline service through participation in the qualifying
program(s) or meeting the income requirements as identified above.
• I have provided documentation of eligibility for Lifeline service, unless
otherwise specifically exempted from providing such documentation, and the
documentation I have provided demonstrates my eligibility. If I’ve provided
income documentation other than a prior year’s state, federal, or tribal tax return, I’ve submitted three consecutive months worth of the same type of
document within the current calendar year. I understand that submitted
documents will not be returned.

• I understand that I am required to inform T-Mobile within 30 days of any potential change in eligibility, including, but not limited to: (i) a move or
change of address; (ii) any change in participation in the programs identified
above or change in income or Household members; (iii) receiving Lifeline
service from another provider; or (iv) any other change that would affect my eligibility for Lifeline service from T-Mobile; and that any failure to do so
may result in penalties including loss of Lifeline benefits (among other
things).

• I have provided the address where I currently reside and, if a temporary address has been provided, then I acknowledge that T-Mobile may attempt to
verify my address every 90 days, and, if I do not respond to verification
attempts within 30 days, then my Lifeline service may be terminated.

• My Household will receive only one Lifeline benefit and, to the best of my
knowledge, no one in my Household is currently receiving Lifeline service
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6
from any other provider, wireline or wireless, postpaid, prepaid or free.

• I acknowledge that I will be required to annually re-certify eligibility and may be required to re-certify continued eligibility for Lifeline at any time and failure to re-certify will result in the termination of Lifeline benefits or other
penalties.

• I authorize T-Mobile and its agents to access any records (including financial records) required to verify my statements herein and to confirm my eligibility
for Lifeline service. I authorize government agencies and their authorized
representatives to discuss with and/or provide information to T-Mobile and its
agents verifying my participation in public assistance programs that qualify me for Lifeline service.
• I acknowledge that T-Mobile may, and I give my consent for T-Mobile to,
provide my personal information, including my name, address, and telephone
number among other items as required, to the Universal Service Administrative Company for the purposes of verifying that neither I, nor
anyone else in my Household, receive more than one Lifeline benefit.

A copy of the Lifeline application that T-Mobile makes available to tribal consumers to use to
apply for Lifeline services is included as Attachment 3.
Finally, T-Mobile makes it possible for tribal consumers to apply for Lifeline benefits
online. T-Mobile’s online application mirrors its hard copy application, including all of the
above identified notifications and certifications and allows consumers the opportunity to
immediately provide all supporting documentation for their application, which facilitates a faster
approval process. Some other benefits to applying for Lifeline service with T-Mobile online
include that the consumer completes the application by inputting their personal information and
answering questions to determine if they qualify, which may be easier to understand for some
consumers, and the online application requires consumers to create a log in id and password to
secure their information which also allows them to return to the application to update it as
necessary or to check on its status.

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Attachment 1
T-Mobile Terms and Conditions

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Did you activate (or renew) service prior to March 27, 2014? If yes, please click the date for the applicable
version of the Terms and Conditions: October 20, 2013 | December 30, 2011 | July 24, 2011 | July 18,
2010 | June 28, 2008 | December 2004.

T-Mobile Terms & Conditions.

Effective, March 27, 2014.
Your agreement with "T-Mobile" (defined as T-Mobile USA, Inc., and its controlled
subsidiaries, assignees, and agents includes these Terms and Conditions ("T&Cs"),
your Service Agreement, applicable supplemental terms and conditions, and your Rate
Plan terms, which are available at www.T-Mobile.com (collectively “Agreement”). Your
Rate Plan includes your Service allotments for minutes, messages or data
(“Allotments”), rates, coverage and other terms ("Rate Plan"). To the extent any term in
your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will
govern.Your Agreement applies to each line of Service, although different T&Cs
may apply to different lines of Service on your account.
Please read these T&Cs carefully. They cover important information about T-Mobile
services provided to you (“Service”); your authorized phone, handset, device, SIM card,
data card, or other equipment or third party device for which we provide Service
(“collectively Device”); and any access and usage charges, taxes, fees. and other
charges we bill you or that were accepted or processed through your Device
(“Charges”). These T&Cs include information on fees for early termination (if
applicable to your Rate Plan), Rate Plan changes, late payments, limitations of
liability, privacy information, and resolution of disputes by arbitration instead of
in court.
If you give someone your personal account validation information, they can
access and manage your account. Your personal account validation information
includes the last four digits of your social security number or your passcode. In addition,
you may establish “Authorized Users” to manage your account. You, any individual you
give your personal account validation information to, and any Authorized User on your
account, will each have access to your account information, and each will be able to:

• Make changes to your account;
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• Add services or features to your account;
• Remove services or features from your account;
• Receive notices and disclosures on your behalf; and
• Purchase Devices for use with our Service.
All of these activities may result in additional fees, payments due, or Charges to your
account, a new minimum term for the line(s) of Service, and/or a new agreement or
payment terms that will apply to the account, or to the purchase of Devices. The
agreements which are made on your behalf may include retail installment sales
agreements for the purchase of Devices to use with our Service. You agree that you will
be bound by all such notices, disclosures, changes and terms of agreement, and
obligated to pay any resulting fees, payments or Charges. Authorized changes may
require your agreement to new T&Cs.

1. Acceptance. YOUR AGREEMENT WITH T-MOBILE STARTS WHEN YOU
ACCEPT. You represent that you are at least 18 years old (21 years old or legally
emancipated if you are a Puerto Rico customer) and you are legally authorized to enter
into this Agreement. You accept your Agreement by doing any of the following: (a)
giving us a written or electronic signature, or telling us orally that you accept; (b)
activating Service; (c) using the Service (d)using your service after you make a change
or addition; (e) paying for the Service or a “T-Mobile Device” (a Device purchased from
T-Mobile, a T-Mobile dealer, or other T-Mobile authorized retailer (“Dealer”)); or (f)
opening the T-Mobile Device box or failing to activate Service within 30 days after the
purchase of your T-Mobile Device, unless returned within the Cancellation Period (as
defined in Section 4). IF YOU DON'T WANT TO ACCEPT, DON'T DO ANY OF THESE
THINGS.

2. * Dispute Resolution and Arbitration. WE EACH AGREE THAT, EXCEPT AS
PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND
ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE
AGREEMENT, OUR PRIVACY POLICY, OUR SERVICES, DEVICES OR PRODUCTS,
INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING
ARBITRATION OR IN SMALL CLAIMS COURT. This includes any claims against
other parties relating to Services or Devices provided or billed to you (such as our
suppliers, Dealers or third party vendors) whenever you also assert claims against us in
the same proceeding. We each also agree that the Agreement affects interstate
commerce so that the Federal Arbitration Act and federal arbitration law apply (despite
the choice of law provision in Section 27). THERE IS NO JUDGE OR JURY IN
ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.
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THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE
SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS’ FEES).
Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN
COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION
PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF THE DATE YOU
PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE
OF SERVICE, OR FOR A LINE OF SERVICE THAT WAS ACTIVATED PRIOR TO
JUNE 28, 2008, WITHIN 30 DAYS FROM THE FIRST TIME AFTER DECEMBER 30,
2011 WHEN YOU AGREED TO EXTEND OR RENEW YOUR TERM OF SERVICE
FOR THAT LINE (the “Opt Out Deadline”). You must opt out by the Opt Out Deadline
for each line of Service. You may opt out of these arbitration procedures by calling 1-
866-323-4405 or completing the opt-out form located at www.T-
Mobiledisputeresolution.com. Any opt-out received after the Opt Out Deadline will
not be valid and you must pursue your claim in arbitration or small claims court.
For all disputes (except for Puerto Rico customers), whether pursued in court or
arbitration, you must first give us an opportunity to resolve your claim by sending a
written description of your claim to the address in Section 16 below. We each agree to
negotiate your claim in good faith. If we are unable to resolve the claim within 60 days
after we receive your claim description, you may pursue your claim in arbitration. We
each agree that if you fail to timely pay amounts due, we may assign your account for
collection, and the collection agency may pursue, in small claims court, claims limited
strictly to the collection of the past due amounts and any interest or cost of collection
permitted by law or this Agreement.
If the arbitration provision applies or you choose arbitration to resolve your
disputes, then either you or we may start arbitration proceedings. You must send a
letter requesting arbitration and describing your claim to our registered agent (see
Section. 16) to begin arbitration. The American Arbitration Association ("AAA") will
arbitrate all disputes. For claims less than $75,000, the AAA’s Supplementary
Procedures for Consumer-Related Disputes will apply; for claims over $75,000, the
AAA’s Commercial Arbitration Rules will apply. The AAA rules are available
at www.adr.org or by calling 1-800-778-7879. Upon filing of the arbitration demand, we
will pay all filing, administration and arbitrator fees for claims that total less than
$75,000. For claims that total more than $75,000, the payment of filing, administration
and arbitrator fees will be governed by the AAA Commercial Arbitration Rules. An
arbitrator may award on an individual basis any relief that would be available in a court,
including injunctive or declaratory relief and attorneys’ fees. In addition, for claims under
$75,000 as to which you provided notice and negotiated in good faith as required above
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before initiating arbitration, if the arbitrator finds that you are the prevailing party in the
arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs.
Except for claims determined to be frivolous, T-Mobile agrees not to seek an award of
attorneys’ fees in arbitration even if an award is otherwise available under applicable
law.Puerto Rico customers: Refer to Section 15 for details on the Puerto Rico
Telecommunications Dispute Procedure.
CLASS ACTION WAIVER. WE EACH AGREE THAT ANY PROCEEDINGS,
WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN
INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS
A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If a
court or arbitrator determines in an action between you and us that this Class Action
Waiver is unenforceable, the arbitration agreement will be void as to you. If you choose
to pursue your claim in court by opting out of the arbitration provision as
specified above, this Class Action Waiver provision will not apply to you. Neither
you, nor any other customer, can be a class representative, class member, or
otherwise participate in a class, consolidated, or representative proceeding
without having complied with the opt out requirements above.
JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WE
EACH WAIVE ANY RIGHT TO A JURY TRIAL.
3. * Your Term of Service and Early Termination Fees. Some Rate Plans are month-
to-month and some Rate Plans require a Service Term. Your “Term” is the period of
time for which you have agreed to maintain Service with us. Periods of suspension of
Service do not count toward your Term. After your Term ends, you will become a
month-to-month customer. Except for month-to-month customers, AN EARLY
TERMINATION FEE WILL APPLY TO EACH LINE OF SERVICE IF YOU DO NOT
MAINTAIN YOUR AGREED-UPON SERVICES THROUGH THE END OF YOUR
TERM FOR THAT LINE OF SERVICE, OR IF WE TERMINATE YOUR SERVICE
EARLY (see Section 19). THE EARLY TERMINATION FEE IS: $200 IF
TERMINATION OCCURS WITH MORE THAN 180 DAYS REMAINING ON YOUR
TERM; $100 IF TERMINATION OCCURS WITH 91 TO 180 DAYS REMAINING ON
YOUR TERM; $50 IF TERMINATION OCCURS WITH 31 TO 90 DAYS REMAINING
ON YOUR TERM; AND THE LESSER OF $50 OR YOUR MONTHLY RECURRING
CHARGES (including any applicable taxes and fees) IF TERMINATION OCCURS
IN THE LAST 30 DAYS OF YOUR TERM. Some Devices require maintaining certain
features or Services (e.g. a data plan) as part of your Rate Plan, and cancelling them
before the end of your Term will result in an Early Termination Fee. The Early
Termination Fee is part of our rates and is not a penalty. The Early Termination Fee
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applies only to the extent permitted by law. If you terminate your Service, your
termination will be effective at the end of your current billing cycle, and you will remain
responsible for all fees and Charges for your Service and usage through the end of that
billing cycle. If we terminate your Service, we will determine the date of termination, and
you will be responsible for all usage and Charges through the date of termination. You
can request us to port your number to another carrier, and Service for that number will
be terminated when the porting is complete. If you port your number, you are
responsible for all usage and Charges through the end of your current billing cycle. If
you bought your wireless Device from a Dealer, they may charge a separate fee
associated with cancellation.
4. * Cancellation and Returns. Service Cancellation: You can cancel a new line of
Service, and if applicable, not pay an Early Termination Fee, if you cancel WITHIN 14
DAYS of activating that new line of Service (some states may differ – ask your sales
representative) (“Cancellation Period”). You remain responsible for all Charges incurred
through the date of cancellation. To cancel Service during the Cancellation Period, you
may be required to go to the place where you activated Service and return any T-Mobile
Device you acquired at the time of activation. You must return your T-Mobile Device in
its package with all original contents, undamaged and in good working condition with no
material alterations to the Device’s hardware or software. If you do not return your T-
Mobile Device or if you return your T-Mobile Device in a damaged, altered or destroyed
condition, we may take one or more of the following actions: (a) prevent your T-Mobile
Device from working on any network; (b) charge you the Early Termination Fee(if your
line of Service is subject to an early termination fee); (c) elect not to process your
Service cancellation; or (d) charge you the suggested retail price or the cost to repair a
damaged, destroyed, or non-returned T-Mobile Device, (which may be greater than the
price you paid), plus any shipping and handling charges. Device Refunds and
Restocking Fees: For T-Mobile Device and accessory returns and exchanges, see the
applicable return policy, which is available at your place of purchase. Some T-Mobile
Devices and accessories may not be refunded or exchanged, and you may be required
to pay a restocking fee.
5. Changes to Your Service. You may be unable to change your Rate Plan, including
services and features associated with your Rate Plan. You may request to change to
another Rate Plan during your Term, and if we authorize the change, you may be
charged a migration fee of up to the amount of the Early Termination Fee for each line
of service, and you may continue to be bound to your existing Term or an extended
Term. The amount of the migration fee will decrease as the time remaining on your
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Term decreases. For specific information about changing your Rate Plan, including
migration fee details, call T-Mobile.
6. Our Rights to Make Changes. This section describes how changes may be made to
your Agreement, is subject to requirements and limitations imposed by applicable law,
and will not be enforced to the extent prohibited by law. Your Service is subject to our
business policies, practices, and procedures, which we can change without notice. WE
CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU MAY
CANCEL THE AFFECTED LINE OF SERVICE WITHOUT AN EARLY TERMINATION
FEE (if applicable) IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT
MATERIALLY INCREASES YOUR RECURRING CHARGE(S) (the amount you agreed
to pay for voice, data and messaging, which does not include overage, pay-per-use or
optional services (such as 411, or downloads), or taxes and fees); (B) WE
MATERIALLY DECREASE THE SERVICE ALLOTMENTS WE AGREED TO PROVIDE
TO YOU FOR YOUR RECURRING CHARGE; OR (C) WE MATERIALLY CHANGE A
TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS
MATERIALLY ADVERSE TO YOU. WE WILL PROVIDE YOU WITH AT LEAST 30
DAYS’ NOTICE OF ANY CHANGE WARRANTING CANCELLATION OF THE
AFFECTED LINE OF SERVICE AND YOU MUST NOTIFY US OF YOUR INTENT TO
CANCEL SERVICE WITHIN 14 DAYS AFTER YOU RECEIVE THE NOTICE, OR AS
OTHERWISE PROVIDED IN THE NOTICE. IF YOUR RATE PLAN IS SUBJECT TO
AN EARLY TERMINATION FEE, YOUR ONLY REMEDY FOR ANY CHANGE THAT
WARRANTS CANCELLING SERVICE FOR THE AFECTED LINE WITHIN THE
RELEVANT TIMEFRAME IS THAT YOU WILL NOT BE CHARGED THE EARLY
TERMINATION FEE. IF YOU FAIL TO CANCEL SERVICE WITHIN THE RELEVANT
TIMEFRAME, YOU ACCEPT THE CHANGES.
7. * Your Wireless Device & Compatibility with Other Networks. Your T-Mobile
Device may not be compatible with the network and services provided by another
service provider. You may buy a Device from us or bring your own Device, but it must,
as solely determined by T-Mobile, be compatible with, and not potentially harm, our
network. Some T-Mobile features will be available only on T-Mobile Devices purchased
from us. A T-Mobile Device is designed to be used only with T-Mobile Service. You may
be eligible to have your T-Mobile Device reprogrammed to work with another carrier, but
you must contact us to do so. If you purchased your Device from someone else (not T-
Mobile), you may have to contact the original place of purchase for reprogramming
assistance. T-Mobile reserves the right to prevent your Device from being used on our
network. At times we may remotely change software, systems, applications, features or
programming on your Device without notice to address security, safety or other issues
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that impact our network or your Device. These changes will modify your Device and
may affect or erase data you have stored on your Device, the way you have
programmed your Device, or the way you use your Device. We may offer you changes
to systems, applications, features or programming remotely to your Device; you will not
be able to use your Device during the installation of the changes even for emergencies.
8. Service Availability. Coverage maps only approximate our anticipated wireless
coverage area outdoors; actual Service area, coverage and quality may vary and
change without notice depending on a variety of factors including network capacity,
terrain and weather. Outages and interruptions in Service may occur, and speed of
Service varies. You agree we are not liable for problems relating to Service availability
or quality.
9. Important Emergency and 9-1-1 Information and Emergency Alerts. When
making a 9-1-1 call, always state the nature of your emergency and provide both your
location and phone number, as the operator may not automatically receive this
information. T-Mobile is not responsible for failures to connect or complete 9-1-1
calls or if inaccurate location information is provided. 9-1-1 service may not be
available or reliable and your ability to receive emergency services may be
impeded. We may use a variety of information and methods to determine the location
of a 9-1-1 call, including Global Positioning Satellites, our wireless network, the street
address you have provided us as your primary use location (“Primary Address”) or the
location of a known Wi-Fi access point. Even with this information, an emergency
operator may not be able to locate you in order to provide emergency services. Other
third party entities are involved in connecting a 9-1-1 call and T-Mobile does not
determine the public safety agency to which your 9-1-1 call is routed. If you are porting
a phone number to or from us, we may not be able to provide you with some Services,
such as 9-1-1 location services, while the port is in process. If you dial 9-1-1 while
outside the U.S., 9-1-1 services may not be available.Wi-Fi and 9-1-1 Service: Calling
9-1-1 via Wi-Fi services uses the internet and operates differently than traditional 9-1-1.
For example, 9-1-1 service may not work during power or internet (e.g., cable service)
outages or disruptions, or if your internet or T-Mobile Service are suspended. Location
information when using Wi-Fi may be limited or unavailable. You must provide us with a
Primary Address to use Wi-Fi services. If the location at which you primarily use Wi-Fi
changes, either temporarily or permanently, you must register the new address
viawww.my.T-Mobile.com or by contacting T-Mobile’s Customer Care; it may take 24
hours or more to update the address information. If you do not give us a Primary
Address, we may block your usage of certain Wi-Fi networks. When you call 9-1-1 over
Wi-Fi away from your Primary Address, we may have no or very limited information
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about your location. Text-to-911: Text-to-911: Text to 9-1-1 may be available in some
locations where T-Mobile service is provided, and is dependent on the public safety
agency’s ability to receive text messaging. T-Mobile recommends that you use voice
communications as your primary method of contacting 9-1-1. Emergency Alerts. T-
Mobile has chosen to offer wireless emergency alerts, within portions of its coverage
area, on wireless alert capable Devices. There is no additional charge for these wireless
emergency alerts. For details on the availability of this service and wireless emergency
alert capable Devices, please visit www.T-Mobile.com.
10. * Billing. You agree to pay all Charges we bill you or that were accepted or
processed through your Device. For disputed Charges, see Section 15. You agree to
provide us with accurate and complete billing information and to report all changes
within 30 days of the change. We round up any fraction of a minute to the next full
minute. Airtime usage is measured from the time the network begins to process a call
(before the phone rings or the call is answered) through its termination of the call (after
you hang up). Unless otherwise specified in your Rate Plan, the rate for a call is
determined by the time the call starts, and that rate applies to the entire call. If we
cannot determine the time of your call, we may base the time on the local time
associated with your billing address. For some products, such as Prepaid Service, each
minute of a call will be billed according to the time or day applicable to that minute. You
may be charged for more than one call/message when you use certain features
resulting in multiple inbound or outbound calls/messages (such as call forwarding, call
waiting, voicemail, conference calling, and multi-party messaging). Most usage and
Charges incurred during a billing cycle will be included in your bill for that cycle. Some
usage and Charges may be delayed to a later billing cycle, which may cause you to
exceed Rate Plan Allotments in a later billing cycle. Unused Rate Plan Allotments expire
at the end of your billing cycle. Airtime usage applies to all calls processed through your
Device, including toll-free, operator-assisted, voice mail, call forwarding and calling card
calls. You may be billed additional Charges or fees for certain features and services
such as operator or directory assistance, data calls or transfers, messaging, internet
access and applications.Third-Party Service Provider Billing: Your Device can be
used to purchase services and products from third-party providers and Charges for
these purchases may be included on your T-Mobile bill. You can block those purchases
of third-party products or services by visiting www.T-Mobile.com or calling Customer
Care. Data Usage and Messaging: Depending upon your Rate Plan, data usage may
be rounded at the end of each data session, At the end of your billing cycle, and/or at
the time you switch data plans. See www.T-Mobile.com for your Rate Plan details. You
will be charged for text, instant or picture messages, and email whether read or unread,
sent or received, solicited or unsolicited. We use filters to block spam messages, but we
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do not guarantee that you will not receive spam or other unsolicited messages, and we
are not liable for such messages. Additional blocking options are available
at www.my.T-Mobile.com. Wi-Fi Billing: Billing for Wi-Fi usage will be based on the
network (Wi-Fi or cellular) to which your Device was connected at the start of the call or
other Service. Check your Device indicator to know if you are on a cellular or Wi-Fi
network. Additional incoming and outgoing calls initiated while you are already
connected to a network (e.g., call waiting, call forwarding, conference calling) are also
billed based upon the network upon which the original call was initiated. Calls may drop
if you move between Wi-Fi networks or between Wi-Fi networks and a cellular network.
We will bill you based on the time at the location of the Wi-Fi network (or a nearby cell
tower) if we know its location. If we are unable to determine the location of the Wi-Fi
network, we may base the time of the call on the local time of your billing address.
11. * Data Plans and Other Features. Your Device may not be able to access data, or
you may be charged for data usage on a pay per use basis, unless data Service is
included in your Rate Plan or data pass (collectively “Data Plan”). Additional important
information about your Data Plan can be found at http://www.t-
mobile.com/Company/CompanyInfo.aspx?tp=Abt_Tab_ConsumerInfo&tsp=Abt_S
ub_InternetServices. Permissible and Prohibited Uses: Your Data Plan is intended
for Web browsing, messaging, and similar activities on your Device and not on any
other equipment. Except to the extent explicitly permitted by your Data Plan, other uses,
including for example, using your Device as a modem or tethering your Device to a
personal computer or other hardware, are not permitted. Other examples of prohibited
uses can be found in Section 18. Protective Measures: To provide the majority of our
customers with a good experience and minimize capacity issues and degradation in
network performance, we may take certain steps with our network, including, but not
limited to, temporarily reducing data throughput for a subset of customers who use a
disproportionate amount of network resources. In addition, if your total usage exceeds
5GB (amount is subject to change without notice; please check T-Mobile’s T&Cs
on www.T-Mobile.com/terms-conditions for updates), or the amount specified in your
Data Plan, during a billing cycle, we may reduce your data speed for the remainder of
that billing cycle. If you use your Data Plan in a manner that could interfere with other
customers’ service, affect our ability to allocate network capacity among customers, or
degrade service quality for other customers, we may suspend, terminate, or restrict your
data sessions, or switch you to a more appropriate Data Plan. We also manage our
network to facilitate the proper functioning of services that require consistent high
speeds, such as video calling, which may, particularly at times and in areas of network
congestion, result in reduced speeds for other services. Additionally, we may implement
other network management practices, such as caching less data, using less capacity,
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and sizing video more appropriately for a Device to transmit data files more efficiently.
These practices operate without regard to the content itself or the source of the content,
and do not discriminate against offerings that might compete against those offered by T-
Mobile on the basis of such competition. While we avoid changing text, image, and
video files in the compression process when practical, the process may impact the
appearance of files as displayed on a device. Downloadable Content and
Applications: Content or Applications (e.g., downloadable or networked applications,
wallpapers, ringtones, games, and productivity tools) (“Content & Apps”) that you can
purchase with your Device may not be sold by T-Mobile. For some third party
purchases, although the charges may appear on your T-Mobile bill, T-Mobile is not
responsible for the Content & Apps, including download, installation, use, transmission
failure, interruption, or delay, or any content or website you may be able to access
through the Content & Apps. Unless otherwise stated, any support questions for these
Content & Apps should be directed to the third party seller. You may be able to restrict
access and certain services by implementing controls available atwww.T-Mobile.com or
by calling T-Mobile. When you use, download or install Content & Apps sold by a third
party seller, you may be subject to license terms between you and third parties. When
you use, download, or install Content & Apps that you purchase from T-Mobile, the
Content & Apps are licensed to you by T-Mobile and may be subject to additional
license terms between you and third parties. Whether purchased from T-Mobile or a
third party, any Content & Apps you purchase are licensed for personal, lawful, non-
commercial use on your Device only. You may not transfer, copy, or reverse engineer
any Content & Apps, or alter, disable or circumvent any digital rights management
security features embedded in the Content & Apps. Content & Apps may not be
transferable from one Device to another Device. Some Devices or Content & Apps may
continue to have contact with our network without your knowledge, which may result in
additional Charges, for example, while roaming internationally. Software on your Device
may automatically shut down or limit the use of Content & Apps or other features or
Services without warning. T-Mobile is not responsible for any third party content,
advertisements, or websites you may be able to access using your Device. Use of
Information:T-Mobile may retain, use, and share information collected when you
download, use, or install some Content & Apps, may update your Content & Apps
remotely, or may disable or remove any Content & Apps at any time. Refer to T-
Mobile’s Privacy Policy located at www.t-
mobile.com/company/website/privacypolicy.aspx, as well as the Content's or Apps
creator/owner’s privacy policy for information regarding their use of information collected
when you download, install, or use any third party Content & Apps. We are not
responsible for any transmission failure, interruption, or delay related to Content &
Apps, or any content or website you may be able to access through the Content &
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Apps. Wi-Fi Calling: You acknowledge and agree that your use of any Wi-Fi network is
permissible and that you (and not T-Mobile) are solely responsible for your use. Cell
Broadcasts (alerts that go to certain customers), Emergency Alerts, and Wireless
Priority Service ("WPS") may not be available with Wi-Fi Calling.
12.* Roaming and International Calling. Roaming: Your Device may connect to
another provider’s network (“Off-Net”) even when you are within the T-Mobile coverage
area. Check your Device to determine if you are Off-Net. There may be extra Charges
(including long distance, tolls, data usage) and higher rates for Off-Net usage,
depending on your Rate Plan, and your quality and availability of service may vary
significantly. You must use your Device predominantly within the T-Mobile owned
network coverage area. If you exceed your Rate Plan or Data plan Off-Net domestic
Allotments for voice usage, data usage or messaging usage, you will be alerted and
your access to Off-Net coverage may be suspended or denied. We may also limit or
terminate your Service in our discretion and without prior notice if you no longer reside
in a T-Mobile-owned network coverage area, if more than 50% of your voice and/or data
usage is Off-Net for any three billing cycles within any 12 month period, if your Off-Net
usage makes it uneconomical for T-Mobile to provide Service to you, or if related to T-
Mobile’s arrangements with an Off-Net provider. International Roaming &
Dialing: International roaming and dialing are available with some Rate Plans and on
some Devices and may require an additional feature on your account. Whether roaming
internationally or making and sending international calls and messages while in the U.S.
(or Puerto Rico), you may be charged international rates (including for voicemails left for
you and for data usage). This includes per minute rates for calls and, while roaming
internationally, per minute rates for calls transferred to your voicemail and the relevant
data rates for data usage. You may be charged for more than one call for unanswered
calls that are forwarded to voicemail regardless of whether the calls result in an actual
voicemail message being left for you and regardless of whether your phone is on or off.
Some Devices and applications may incur usage and Charges while roaming. You may
be able to disable these applications and features through your Device settings.
Different rates and rounding increments apply in different countries. See www.T-
Mobile.com for information on international access, rates, Services and coverage. While
roaming internationally, your data throughput may be reduced and your Service may be
otherwise limited or terminated at any time without notice.
13. * Taxes, Fees, and Surcharges. Taxes and Fees. You agree to pay all taxes
and fees imposed by governments or governmental entities. We may not give
advance notice of changes to taxes & fees. To determine taxes & fees, we will use the
street address you identified as your Place of Primary Use (“PPU”). The PPU for Puerto
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Rico customers must be in Puerto Rico. If you did not identify the correct PPU, or if
you provided an address (such as a PO box) that is not a recognized street address,
does not identify the applicable taxing jurisdictions or does not reflect the Service area
associated with your telephone number, you may be assigned a default location for tax
purposes. In the event of a disputed tax jurisdiction location or with respect to any
disagreement regarding the taxes and fees assessed on your bill, you must request a
tax refund within 60 days of our notification to you that the tax has been
assessed Surcharges. You agree to pay all Surcharges. Surcharges are not mandated
by law, they are T-Mobile Charges that are collected and retained by T-Mobile. The
components and amounts of these Charges are subject to change without notice.
Surcharges include, but are not limited to, charges, costs, fees and certain taxes T-
Mobile incurs to provide Services (and are not government taxes or fees imposed
directly on our customers that we must collect by law). Examples include general and
administrative fees (such as certain costs we incur to provide Service) as well as
governmental-related Surcharges (such as Federal or State Universal Service fees,
regulatory fees, and gross receipts taxes). Surcharges will apply whether or not you
benefit from the programs, activities or services included in the Surcharge. You can find
the Surcharges in either the “Taxes, Fees & Surcharges” or the “Other Charges” section
of your bill.
14. * Payments, Late Fees, Deposits, and Credit Checks. If we do not receive
payment in full by the due date on your bill, you may be charged a late fee of the greater
of 1.5% per month (18% annually) or $5/month, subject to the maximum allowed by law.
We may use a collection agency and you agree to pay collection agency fees. If we
accept late or partial payments, we do not waive our right to collect all amounts you
owe, including late fees. If your check, electronic funds transfer payment, including debit
or Automated Clearing House payment, or any other payment is dishonored or returned,
we may charge you $35, or the maximum amount allowed under applicable law. We
may also require you to use another payment method, and/or immediately suspend or
cancel your Service. We will not honor limiting notations you make on or with your
checks. Late payment, non-payment or collection agency fees are liquidated damages
intended to be a reasonable advance estimate of our costs resulting from late payments
and non-payments by our customers; these costs are not readily ascertainable and are
difficult to predict or calculate at the time that these fees are set. Deposits: We may
require a deposit. You agree that only we can apply deposits, payments, or
prepayments in any order to any amounts you owe us on any account and that you may
be required to increase or replace your deposit amount. We refund deposits and final
credit balances upon request, unless otherwise required by law. We pay simple interest
on deposits at the rate required by law. Credit Checks: You authorize us to obtain
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information about your credit history from credit-reporting agencies at any time. You
understand that a credit inquiry could adversely affect your credit rating. You authorize
us to report your payment record to credit-reporting agencies.
Puerto Rico customers: This paragraph constitutes notice that your Service may be
suspended or cancelled if you do not pay your account in full within the time stated on
your bill or if your financial institution dishonors or returns a check for any reason,
including for insufficient funds.
15. * Your Right to Dispute Charges. Unless otherwise provided by law, you agree to
notify us of any dispute regarding your bill or Charges to your account within 60 days
(20 days for Puerto Rico customers) after the date you first receive the disputed bill or
Charge. If you do not notify us of your dispute in writing within this time period, you may
not pursue a claim in arbitration or in court. Except for Puerto Rico customers and
unless otherwise provided by law, you must pay disputed Charges until the dispute is
resolved. If you accept a credit, refund or other compensation or benefit to resolve a
disputed bill or Charge, you agree that the issue is fully and finally resolved. For
unresolved disputes see Section 2 above. To contact or notify us, see Section 16. This
paragraph is notice to Puerto Rico customers that payment of undisputed Charges is
due when stated on your bill, regardless of any dispute.
Puerto Rico customers: We will provide you with a determination regarding any
dispute that is presented to us in accordance with this Section 15 within 15 days after
we receive it. You will have 20 days from the mailing date of the notification to request
reconsideration of our determination’s result. You may appeal our resolution's
determination to the Telecommunications Board of the Commonwealth of Puerto Rico
(“Telecommunications Board”) by filing a petition for review up to 30 days after the date
of our determination. Your petition for review shall be made through the filing of a
document containing the following information: (a) your name and address; (b) our
company name; (c) the pertinent facts; (d) any applicable legal provisions that you are
aware of; and (e) the remedy you are requesting. The document may be filed
handwritten or typewritten, and must be signed by you. You must send us a copy of
your document to the following address: 654 Muñoz Rivera Avenue, Suite 2000, Hato
Rey, Puerto Rico 00918, Attn: Customer Care Manager. You must send your petition for
review to the Telecommunications Board at the following address: 500 Ave. Roberto H.
Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941. The
Telecommunications Board will review our determination only on appeal. You are
advised of the provisions regarding suspension of Service that appear in Law 33 of July
7, 1985, Law 213 of September 12, 1996 and Regulation 8065 promulgated by the
Telecommunications Board. You are also advised of Regulation 5939 of March 12,
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1999 promulgated by the Telecommunications Board regarding the procedures for
customer’s dispute resolution and suspension of Services.
16. * Notices and Customer Communications. You expressly consent to be
contacted, by T-Mobile or anyone calling on its behalf, for any and all purposes, at any
telephone number, or physical or electronic address where you may be reached,
including any wireless telephone number. You agree that T-Mobile may contact you in
any way, including, pre-recorded or artificial voice or text messages delivered by an
automatic telephone dialing system, or e-mail messages delivered by an automatic e-
mailing system. You agree that we also have the consent to contact any authorized
users on your account in any manner set forth in this Section. You expressly
acknowledge that this consent cannot be revoked without prior written agreement and
acceptance by us. Notices from us to you are considered delivered when we send them
to your Device or by email or fax to any email or fax number you provided to us, or 3
days after mailing to your billing address. For multi-line accounts, a “Primary Telephone
Number” may be assigned to your account for the purpose of receiving notices from us,
as well as for other purposes. If you would like to designate a Primary Telephone
Number, please contact T-Mobile. Your consent to be contacted may be revoked only if
it is in writing and is with T-Mobile’s express agreement.
You may contact our Customer Care department at www.T-Mobile.com, by calling 1-
877-453-1304 or 611 from your Device, or by writing to: T-Mobile Customer Relations,
P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct
notices to: T-Mobile Customer Relations, 654 Muñòz Rivera Avenue, Suite 2000, Hato
Rey, Puerto Rico 00918, Attn: Customer Care Manager. Notices from you to us are
considered delivered when you send an email or 3 days after mailing to the addresses
above.
To begin arbitration or other legal proceeding, you must serve our registered agent. Our
registered agent is Corporation Service Company and can be contacted at 1-866-403-
5272. For Puerto Rico customers, our registered agent is The Prentice-Hall
Corporation System, Puerto Rico, Inc. c/o and can be contacted at FGR Corporate
Services, Inc., Oriental Building, Suite P-1, 254, Muñòoz Rivera Avenue, San Juan,
Puerto Rico, 00918, phone: [phone].
17. * Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen.
Once you notify us, we will suspend your Service. After your Service is suspended, you
will not be responsible for additional usage charges incurred in excess of your Rate
Plan Charges, applicable taxes, fees, and Surcharges. If you request that we not
suspend your Service, you will remain responsible for all usage, Charges incurred, and
applicable taxes and fees. We may prevent a lost or stolen Device from registering on
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our and other networks. California customers: For Charges incurred before you notify
us, you are not liable for Charges you did not authorize, but the fact that your Device or
Account was used is some evidence of authorization. You may request us to investigate
Charges you believe were unauthorized. We may ask you to provide information and
you may submit information to support your request. If we determine the Charges were
unauthorized, we will credit your account. If we determine the Charges were authorized,
we will inform you within 30 days and you will remain responsible for the Charges. Even
if your Device is lost or stolen, you must fulfill the remainder of your Term or the
Early Termination Fee, if applicable, will apply.
18. * Misuse of Service or Device. By activating or renewing Service with T-Mobile,
you agree that you do so because you want Service from T-Mobile and not for any other
purposes. You agree not to misuse the Service or Device, including but not limited to:
(a) reselling or rebilling our Service; (b) using the Service or Device to engage in
unlawful activity, or in conduct that adversely affects our customers, employees,
business, or any other person(s), or that interferes with our operations, network,
reputation, or ability to provide quality service, including, but not limited to, the
generation or dissemination of viruses, malware or “denial of service” attacks; (c) using
the Service as a substitute or backup for private lines or dedicated data connections; (d)
tampering with or modifying your T-Mobile Device; (e) "spamming" or engaging in other
abusive or unsolicited communications, or any other mass, automated voice or data
communication for commercial or marketing purposes; (f) reselling T-Mobile Devices for
profit, or tampering with, reprogramming or altering T-Mobile Devices for the purpose of
reselling the T-Mobile Device; (g) using the Service in connection with server devices or
host computer applications, including continuous Web camera posts or broadcasts,
automatic data feeds, automated machine-to-machine connections or peer-to-peer
(P2P) file-sharing applications that are broadcast to multiple servers or recipients, “bots”
or similar routines that could disrupt net user groups or email use by others or other
applications that denigrate network capacity or functionality; (h) accessing, or
attempting to access without authority, the information, accounts or devices of others, or
penetrate, or attempt to penetrate, T-Mobile’s or another entity’s network or systems; (i)
running software or other devices that maintain continuously active Internet connections
when a computer’s connection would otherwise be idle, or “keep alive” functions (e.g.
using a Data Plan for Web broadcasting, operating servers, telemetry devices and/or
supervisory control and data acquisition devices); or (j) assisting or facilitating anyone
else in any of the above activities. Unless authorized by T-Mobile, you agree that you
won't install, deploy, or use any regeneration equipment or similar mechanism (for
example, a repeater or signal booster) to originate, amplify, enhance, retransmit or
regenerate a transmitted RF signal and, unless authorized by T-Mobile, you agree that
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you will not use a telephone number on the T-Mobile network for any purpose but for
access to the public switched telephone network. You agree that a violation of this
section harms T-Mobile, which cannot be fully redressed by money damages, and that
T-Mobile shall be entitled to immediate injunctive relief in addition to all other remedies
available.
19. Our Rights to Limit or End Service or the Agreement. WE MAY LIMIT,
SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE
FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, if you, any user of your
Device, or any user on your account: (a) breaches the Agreement; (b) incurs Charges
greater than any billing or credit limitation on your account (even if we haven't yet billed
the Charges); (c) provides inaccurate information or credit information we can't verify;
(d) lives in an area where we don’t provide Service, more than 50% of your voice and/or
data usage is Off-Net for any three billing cycles within any 12 month period, your Off-
Net usage makes it uneconomical for T-Mobile to provide Service to you, or relating to
T-Mobile’s arrangements with an Off-Net provider; (see Section 12); (e) transfer(s)
Service to another person without our consent; (f) becomes insolvent, goes bankrupt or
threatens bankruptcy (except as prohibited by law); (g) misuses your Service or Device
as described in Section 18, above; (h) uses your Service or Device in a manner that is
excessive, unusually burdensome, or unprofitable to us; or (i) are on a Rate Plan that
we determine is no longer available to you. We may impose credit, usage or other limits
to your Service, suspend your Service, or exclude certain types of calls, messages or
sessions (such as international, 900 or 976 calls), in our sole discretion and without
notice. If we limit, suspend or terminate your Service and later reinstate your Service,
you may be charged a fee. This paragraph constitutes notice to Puerto Rico
customers that your Service may be suspended or cancelled if you engage in any of
the foregoing actions in Sections 18 and 19, including, but not limited to, failing to pay
your bill when due, in accordance with the Puerto Rico Suspension Regulation 5940 of
March 12, 1999, promulgated by the Telecommunications Board where applicable, or in
T-Mobile’s sole discretion. If your Service or account is limited, suspended or terminated
and then reinstated, you will be charged a reactivation fee.
20. * Intellectual Property. You agree not to infringe, misappropriate, dilute or
otherwise violate the intellectual property rights of T-Mobile or any third party. Except for
a limited license to use the Services, your purchase of Services and T-Mobile Devices
(or other Devices) does not grant you any license to copy, modify, reverse engineer,
download, redistribute, or resell the intellectual property of T-Mobile or others related to
the Services and T-Mobile Devices (or other Devices); this intellectual property may be
used only with T-Mobile Service unless expressly authorized by T-Mobile. You agree
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that a violation of this section harms T-Mobile, which cannot be fully redressed by
money damages, and that T-Mobile shall be entitled to immediate injunctive relief in
addition to all other remedies available. In conjunction with our rights under Section 19,
it is T-Mobile’s policy, in appropriate circumstances and in its sole judgment, to suspend
or terminate the Service of any subscriber, account holder or user who is deemed to be
a repeat or blatant infringer of copyrights. For more information see www.T-
Mobile.com/DMCA.htm (www.T-Mobile.com.pr/DMCA.htm for Puerto Rico and
http://es.t-mobile.com/DMCA.htm for T-Mobile’s Spanish website).
21. Digital Millennium Copyright Act (“DMCA”) Notice. If you believe that material
residing on our system or network infringes the copyright of you or the copyright of a
person or entity for whom you are authorized to act, notify our Designated agent by
using the notice procedure under the DMCA and described at www.T-
Mobile.com/DMCA.htm (www.T-Mobile.com/DMCA.htm for Puerto Rico and http://es.t-
mobile.com/DMCA.htm for T-Mobile’s Spanish website). After receiving notice, we may
remove or disable access to any infringing material as provided for in the DMCA. T-
Mobile’s Designated Agent is: Christina Kirkpatrick, 12920 S.E. 38th Street, Bellevue,
WA 98006; [e-mail]; phone: [phone]. There are substantial
penalties for sending false notices.
22. * Privacy Information. Our Privacy Policy describes how we collect, use and share
information related to your use of our Service and is available online at www.T-
Mobile.com/privacy. We may change our Privacy Policy at any time to provide updates
to or clarification of our practices. You should refer to our Privacy Policy often for the
latest information and the effective date of any changes. In addition, data on your
Device may automatically be stored on your SIM card, Device or our network. Your data
may remain on the Device even if your SIM card is removed. The data left on your
Device will be accessible to others who use your Device, and may be deleted, altered,
or transferred to our network servers.
Some Devices automatically upload stored information (such as your address book,
ringtones, or other data) to T-Mobile network servers. You may choose not to use this
service by contacting Customer Care; however, your Device will continue to upload your
information to our servers but T-Mobile will not retain the information. Not using this
service may result in the loss of functionality or the availability of certain services or
features, and the permanent loss of information stored on a lost or stolen Device. You
or T-Mobile may be able to remotely access or delete information stored on your Device
or on www.my.T-Mobile.com.
23. * Disclaimer of Warranties. EXCEPT FOR ANY WRITTEN WARRANTY THAT
MAY BE PROVIDED WITH A T-MOBILE DEVICE YOU PURCHASE FROM US, AND
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TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE
PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT
WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING
YOUR SERVICE OR YOUR DEVICE. WE CAN'T PROMISE UNINTERRUPTED OR
ERROR-FREE SERVICE AND DON'T AUTHORIZE ANYONE TO MAKE ANY
WARRANTIES ON OUR BEHALF. THIS DOESN'T DEPRIVE YOU OF ANY
WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE. WE DO NOT
GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT
IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR
COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR.
24. * Waivers and Limitations of Liability. UNLESS PROHIBITED BY LAW, WE
EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF
AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES REGARDLESS OF
THE THEORY OF LIABILITY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY
INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM
THE OTHER. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS
YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE
WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM. YOU
AGREE WE ARE NOT LIABLE FOR PROBLEMS CAUSED BY YOU OR A THIRD
PARTY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ALL CLAIMS MUST BE
BROUGHT WITHIN 2 YEARS OF THE DATE THE CLAIM ARISES.
25. * Indemnification. You agree to defend, indemnify, and hold us harmless from any
claims arising out of use of the Service or Devices, breach of the Agreement, or
violation of any laws or regulations or the rights of any third party by you, any person on
your account or that you allow to use your Service or Device.
26. * Enforceability and Assignment. A waiver of any part of the Agreement in one
instance is not a waiver of any other part or any other instance and must be expressly
provided in writing. If we don’t enforce our rights under any provisions of the Agreement,
we may still require strict compliance in the future. Except as provided in Section 2, if
any part of the Agreement is held invalid that part may be severed from the Agreement.
You can't assign the Agreement or any of your rights or duties under it without our
written consent. We may assign all or part of the Agreement or your debts to us without
notice. The Agreement is the entire agreement between us and defines all of the rights
you have with respect to your Service or Device, except as provided by law, and you
cannot rely on any other documents or statements by any sales, service representatives
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or other agents. If you purchase a Device, services or content from a third party, you
may have a separate agreement with the third party; T-Mobile is not a party to that
agreement. The original version of the Agreement is in English. To the extent there are
conflicts between the English version and any other language version, the English
version will control. Any determination made by us pursuant to this Agreement, shall be
in our sole reasonable discretion. Paragraphs marked “*” continue after termination of
our Agreement with you.
27. * Choice of Law. This Agreement is governed by the Federal Arbitration Act,
applicable federal law, and the laws of the state in which your billing address in our
records is located, without regard to the conflicts of laws rules of that state. Foreign laws
(except for Puerto Rico) do not apply. Arbitration or court proceedings must be in: (a)
the county and state in which your billing address in our records is located, but not
outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any
provision of the Agreement is invalid under the law of a particular jurisdiction, that
provision will not apply in that jurisdiction.
28. Additional Terms for T-Mobile Prepaid Customers. Your T-Mobile Prepaid
Service account balance, if sufficient, or your active prepaid plan gives you access to T-
Mobile Prepaid Service for a limited amount of time; you must use your T-Mobile
Prepaid Service during the designated period of availability. To use T-Mobile Prepaid
Service you must have a T-Mobile Prepaid Service account balance for pay as you go
service or be on an active prepaid plan.; Service will be suspended when your account
balance reaches zero; and/or you are at the end of the time period associated with your
prepaid plan. Monthly plan features are available for 30 days, however, depending on
the time of day that you activate your Service or that your Service expires, your service
cycle may not equal 30 full 24 hour days. Your monthly plan will be automatically
renewed at the end of 30 days if you have a sufficient T-Mobile Prepaid Service account
balance to cover your T-Mobile Prepaid Service plan before the first day after your
service cycle. If you do not have a sufficient T-Mobile Prepaid Service account balance,
your Prepaid Service will be suspended unless you move to a pay as you go plan. If you
do not reinstate Prepaid Service within the required period based upon your service
plan, your phone number will be reallocated. The Charges for Service and the amount
of time that Service is available following activation of your Prepaid Service account
balance may vary; see www.T-Mobile.com for more information. Prepaid Service is non-
refundable (even if returned during the Cancellation Period), and no refunds or other
compensation will be given for unused airtime balances, lost or stolen prepaid cards, or
coupons. You will not have access to detailed usage records or receive monthly bills.
Coverage specific to T-Mobile Prepaid Service may be found at www.T-Mobile.com and
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differs from coverage related to T-Mobile’s postpaid Service. If you purchase a T-Mobile
Device that is sold for use on T-Mobile Prepaid Service, you agree that you intend it to
be activated on our Service, and do not intend to, and will not, resell, modify and/or
export the T-Mobile Devices, or assist someone in these activities.
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© 2002-2014 T-Mobile USA, Inc.
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Attachment 2
Family Mobile Terms and Conditions

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TERMS AND CONDITIONS
Family Mobile Terms & Conditions

Effective February 6, 2013.

Your wireless service is provided by T-Mobile USA, Inc. including its affiliates, assignees, and agents (“T-
Mobile”). Your agreement for wireless service branded as “Walmart Family Mobile Powered by T-Mobile”
(“Family Mobile”) is with T-Mobile, and includes these Terms and Conditions (“T&Cs”), your Service
Agreement, applicable supplemental terms and conditions, and your Rate Plan terms, which are available
online and at store locations (collectively, “Agreement”). Your Rate Plan includes your monthly Service
allotments for minutes, messages or data (“Allotments”), rates, coverage and other terms (“Rate Plan”). To
the extent any term in your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will
govern. Your Agreement applies to each line of Service, although different T&Cs may apply to different
lines of Service on your account.

Please read these T&Cs carefully. They cover important information about the services provided to you
(“Service”); your phone, handset, device, SIM card, data card, or other equipment or third party device used
with the Family Mobile Service (“Device”); and any access and usage charges, taxes, fees and other charges
we bill you or that were accepted or processed through your Device (“Charges”). These T&Cs include fees
for late payments, limitations of liability, privacy information, and resolution of disputes by
arbitration instead of in court.

You, and any authorized users on your account, will have access to account information and may be able
to make changes to the account.If you give your personal account validation information to someone,
they can access and make changes to your account.Those changes will be binding on you. You may
request to switch to another Rate Plan, and if we authorize the change, fees may apply. Authorized
changes may require your agreement to a new minimum term and/or new T&Cs.

1. Acceptance. YOUR AGREEMENT STARTS WHEN YOU ACCEPT.You represent that you are at least 18
years old (21 years old or legally emancipated if you are a Puerto Rico customer) and you are legally
authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a)
giving us a written or electronic signature, or telling us orally that you accept; (b) activating Service; (c)
using your Service after you make a change or addition; (d) paying for the Service or a “Family Mobile
Device” (a Device purchased from Walmart for use with the Family Mobile Service); or (e) opening the
Family Mobile Device box or failing to activate Service within 30 days after the purchase of your Family
Mobile Device, unless returned within the Cancellation Period (as defined in Section 4). IF YOU DON'T
WANT TO ACCEPT, DON'T DO ANY OF THESE THINGS.

2. * Dispute Resolution and Arbitration. WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, (AND
EXCEPT AS TO PUERTO RICO CUSTOMERS) ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED
TO OR CONCERNING THE AGREEMENT, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY
BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT. This
includes any claims against other parties relating to Services or Devices provided or billed to you (such as
our suppliers, dealers or third party vendors) whenever you also assert claims against us in the same
proceeding. We each also agree that the Agreement affects interstate commerce so that the Federal
Arbitration Act and federal arbitration law apply (despite the choice of law provision in Section 26). THERE
IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE
ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A
COURT (INCLUDING ATTORNEYS’ FEES).

For all disputes (except for Puerto Rico customers), whether pursued in court or arbitration, you must
first give us an opportunity to resolve your claim by sending a written description of your claim to the
address in Section 15 below. We each agree to negotiate with each other in good faith about your claim. If
we do not resolve the claim within 60 days after we receive this claim description, you may pursue your
claim in arbitration. You may pursue your claim in a court only under the circumstances described below.
We each agree that if you fail to timely pay amounts due, we may assign your account for collection, and
the collection agency may pursue in court claims limited strictly to the collection of the past due amounts
and any interest or cost of collection permitted by law or the Agreement.

Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY
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ARBITRATION if: (a) your claim qualifies, you may initiate proceedings in small claims court; or (b) YOU
OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYSFROM THE DATE YOU ACTIVATED
SERVICE FOR THE RELEVANT LINE (the “Opt Out Deadline”). You must opt out by the Opt Out Deadline
for each line of Service. You may opt out of these arbitration procedures by calling 1-866-323-4405 or
completing the opt-out form located at http://myfamilymobile.com/support/dispute.aspx. Any opt-out
received after the Opt Out Deadline will not be valid and you must pursue your claim in arbitration
or small claims court.

If the arbitration provision applies or you choose arbitration to resolve your disputes, then either
you or we may start arbitration proceedings. You must send a letter requesting arbitration and
describing your claim to our registered agent (see Sec. 15) to begin arbitration. The American Arbitration
Association (“AAA”) will arbitrate all disputes. For claims of less than $75,000, the AAA’s Supplementary
Procedures for Consumer-Related Disputes will apply; for claims over $75,000, the AAA’s Commercial
Arbitration Rules will apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879.
Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees for claims
that total less than $75,000. For claims that total more than $75,000, the payment of filing,
administration and arbitrator fees will be governed by the AAA Commercial Arbitration Rules. An arbitrator
may award on an individual basis any relief that would be available in a court, including injunctive or
declaratory relief and attorneys’ fees. In addition, for claims under $75,000 as to which you provided
notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds
that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable
attorneys’ fees and costs. Except for claims determined to be frivolous, T-Mobile agrees not to seek an
award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law. Puerto
Rico customers: Refer to Section 14 for details on the Puerto Rico Telecommunications Dispute
Procedure.

CLASS ACTION WAIVER. WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER
IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A
CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR
REPRESENTATIVE ACTION. If a court or arbitrator determines in an action between you and us that this
waiver is unenforceable, the arbitration agreement will be void as to you. If you chose to pursue your
claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver
provision will not apply to you. Neither you, nor any other customer, can be a class representative,
class member, or otherwise participate in a class, consolidated, or representative proceeding
without having complied with the opt out requirements above.

JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WE EACH WAIVE ANY
RIGHT TO A JURY TRIAL.

3. * Your Term of Service. Your “Term” is the period of time for which you have agreed to maintain
Service with us. Periods of suspension of Service do not count toward your Term. After your Term, your
rate plan term will continue on a month-to-month basis. Some Devices require maintaining certain features
or Services (e.g. a data plan) as part of your Rate Plan. If you terminate your Service, your termination will
be effective at the end of your current billing cycle, and you will remain responsible for all fees and
Charges for your Service and usage through the end of that billing cycle. If we terminate your Service, we
will determine the date of termination, and you will be responsible for all usage and Charges through the
date of termination. You can request that we port your number to another carrier, and Service for that
number will be terminated when the porting is complete. If you port your number, you will be responsible
for all usage and Charges until the port-out is complete.

4. * Cancellation and Returns. Service Cancellation: You can cancel a line of service, but will remain
responsible for all usage and Charges incurred through the end of your current billing cycle. You can
cancel that new line of Service if you cancel WITHIN 14 DAYS of activating that new line of Service (30
days in California; other states may differ, ask your sales representative) (“Cancellation Period”). To cancel
Service during the Cancellation Period, you may be required to go to the place where you activated Service
and return any Family Mobile Device you acquired at the time of activation. You must return your Family
Mobile Device in its package with all original contents, undamaged and in good working condition with no
material alterations to the Device’s hardware or software. If you do not return your Family Mobile Device,
or if you return your Family Mobile Device in a damaged, altered or destroyed condition, we may take one
or more of the following actions: (a) prevent your Family Mobile Device from working on any network; (b)
elect not to process your Service cancellation; or (c) charge you the suggested retail price or the cost to
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repair the Family Mobile Device, (which may be greater than the price you paid), plus any shipping and
handling charges. Device Refunds and Restocking Fees: Please see Walmart’s Return Policy for Device
and accessory returns. You may be required to pay a restocking fee. The unused portion of any Extras
Pack and/or WebPak may be refundable. Promotional amounts for either Extras Packs or WebPaks amounts
are non-refundable. If you paid an Activation Fee, such fee is non-refundable unless you are cancelling
Service within the Cancellation Period. If you cancel Service during the Cancellation Period, your Activation
Fee (if any) and any remaining Extras Pack or WebPak amounts that have not been deducted from your
Extras Pack or WebPak will be refunded (amounts already deducted will not be refunded). Prior to
refunding, any refunds we owe you will be first applied to satisfy any amounts you owe us.

5. Our Rights to Make Changes. This provision, which describes how changes may be made to your
Agreement, is subject to requirements and limitations imposed by applicable law, and will not be enforced
to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures,
which we can change without notice. WE CAN CHANGE ANY TERMS IN THE AGREEMENT AT ANY TIME. YOU
MAY CANCEL THE AFFECTED LINE OF SERVICE IF: (A) WE CHANGE YOUR PRICING IN A MANNER THAT
MATERIALLY INCREASES YOUR MONTHLY RECURRING CHARGE(S) (the amount you agreed to pay each
month for voice, data and messaging, which does not include overage, pay-per-use or optional services
(such as 411, or downloads), or taxes and fees); (B) WE MATERIALLY DECREASE THE SERVICE ALLOTMENTS
WE AGREED TO PROVIDE TO YOU FOR YOUR MONTHLY RECURRING CHARGE; OR (C) WE MATERIALLY
CHANGE A TERM IN THESE T&Cs OTHER THAN PRICING IN A MANNER THAT IS MATERIALLY ADVERSE TO
YOU. WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS’ NOTICE OF ANY CHANGE WARRANTING
CANCELLATION OF THE AFFECTED LINE OF SERVICE AND YOU MUST NOTIFY US WITHIN 14 DAYS AFTER
YOU RECEIVE THE NOTICE, OR AS OTHERWISE PROVIDED IN THE NOTICE. IF YOU FAIL TO TERMINATE
WITHIN THE RELEVANT TIMEFRAME, YOU ACCEPT THE CHANGES.

6. * Your Wireless Device & Compatibility with Other Networks.Your Family Mobile Device may not be
compatible with the network and services provided by another service provider. A Device purchased from
someone else, must, as solely determined by T-Mobile, be compatible with, and not potentially harm, the
T- Mobile network. Family Mobile Devices are designed to be used only with our Service. You may be
eligible to have your Family Mobile Device reprogrammed to work with another carrier, but you must
contact us to do so. Not all Family Mobile Devices are capable of being reprogrammed. We reserve the
right to prevent your Device from being used on our network. Some features will be available only on
some Devices purchased from us. At times we may remotely change software, systems, applications,
features or programming on your Device without notice to address security, safety or other issues that
impact the network or your Device. These changes will modify your Device and may affect or erase data
you have stored on your Device, the way you have programmed your Device, or the way you use your
Device. We may offer you changes to systems, applications, features or programming remotely to your
Device; you will not be able to use your Device during the installation of the changes even for
emergencies.

7. Service Availability. Coverage maps only approximate the anticipated wireless coverage area outdoors;
actual Service area, coverage and quality may vary and change without notice depending on a variety of
factors including network capacity, terrain and weather. Outages and interruptions in Service may occur,
and speed of Service varies. You agree that T-Mobile is not liable for problems relating to Service
availability or quality.

8. Important Emergency 9-1-1 Information and Emergency Alerts. When making a 9-1-1 call, always
state the nature of your emergency and provide both your location and phone number, as the operator
may not automatically receive this information. T-Mobile is not responsible for failures to connect or
complete 9 -1-1 calls or if inaccurate location information is provided. 9-1-1 service may not be
available or reliable and your ability to receive emergency services may be impeded. A variety of
information and methods may be used to determine the location of a 9-1-1 call, including Global
Positioning Satellites, our wireless network, or the street address you have provided us as your primary
use location (“Primary Address”). Even with this information, an emergency operator may not be able to
locate you in order to provide emergency services. Other third party entities are involved in connecting a
9-1-1 call and we do not determine the public safety agency to which your 9-1-1 call is routed. If you are
porting a phone number to or from us, we may not be able to provide you with some Services, such as 9-
1-1 location services, while the port is being implemented. If you dial 9-1-1 while outside the U.S., 9-1-1
services may not be available. Wi-Fi and 9-1-1 Service: 9-1-1 service using Wi-Fi uses the internet and
operates differently than traditional 9-1-1. For example, 9-1-1 service may not work during power or
internet (e.g., cable service) outages or disruptions or if your internet or Service is suspended. Location
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information when using Wi-Fi may be limited or unavailable. You must provide us with a Primary Address.
If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must
register the new address online or by contacting Customer Care at 1-877-760-8760; it may take 24 hours
or more to update the address information. If you do not give us a Primary Address, we may block your
usage of certain Wi-Fi networks. When you call over Wi-Fi away from your Primary Address, we may have no
or very limited information about your location. Emergency Alerts: T-Mobile has chosen to offer wireless
emergency alerts, within portions of its coverage area, on wireless alert capable Devices. There is no
additional charge for these wireless emergency alerts. For details on the availability of this service and
wireless emergency alert capable Devices, please visit myfamilymobile.com.

9. * Billing. You agree to pay all Charges we bill you or that were accepted or processed through
your Device. For disputed Charges, see Section 14. You agree to provide us with accurate and complete
billing information and to report all changes within 30 days of the change. We round up any fraction of a
minute to the next full minute. Airtime usage is measured from the time the network begins to process a
call (before the phone rings or the call is answered) through its termination of the call (after you hang up).
Unless otherwise specified in your Rate Plan, the rate for a call (such as nights and weekend rates) is
determined according to the time or day applicable to that minute (for example, different rates may apply
in one call if the call extends into nights or weekends). If we cannot determine the time of your call, we
may base the time on the local time associated with your billing address. Calls made between lines of
Service on the same account are charged as intra-account calls while on the T-Mobile network (but not
when off-network or roaming on affiliate networks). You may be charged for more than one call/message
when you use certain features resulting in multiple inbound or outbound calls/messages (such as call
forwarding, call waiting, voicemail, conference calling, and multi-party messaging). Most usage and
Charges incurred during a billing cycle will be included in your bill for that cycle. Some usage and Charges
may be delayed to a later billing cycle, which may cause you to exceed Rate Plan Allotments in a later
billing cycle. Unused Rate Plan Allotments expire at the end of your billing cycle. Airtime usage applies to
all calls processed through your Device, including toll-free, operator-assisted, voice mail, call forwarding
and calling card calls. You may be billed additional Charges or fees for certain features and services such
as operator or directory assistance, data calls or transfers, messaging, internet access and
applications.Third-Party Service Provider Billing: Your Extras Pack or WebPak can be used to purchase
services and products from third-party providers (e.g., games, apps, ringtones, etc.) and Charges for these
purchases will be deducted from your Extras Pack or WebPak. Data Usage and Messaging: Data usage is
rounded up to the next full-kilobyte increment at the end of each data session. There are 1,024 kilobytes
in one megabyte. You will be charged for text, instant or picture messages and email whether read or
unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not
guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such
messages. Contact Customer Care at 1-877-760-8760 or visit myfamilymobile.com for additional blocking
options. Extras Pack/WebPak Billing: Data usage is charged in 1 megabyte increments. When you have
used a full megabyte, you will be charged for another 1 megabyte. Unless your Rate Plan includes data
Allotments, data usage will be tracked and deducted from your Extras Pack or WebPak amount from the
time you begin a session until you stop the session. Usage will first be deducted from Extras Pack or
WebPak amounts associated with monies that you have paid, and then from any promotional amounts you
may have. If you have multiple data sessions running at the same time, you may be charged separately for
each data session in 1 megabyte increments as described above. Wi-Fi Billing: Billing for Wi-Fi usage will
be based on the network (Wi-Fi or cellular) to which your Device was connected at the start of the call or
other Service. Check your Device indicator and manual to know if you are on a cellular or Wi-Fi network.
Additional incoming and outgoing calls initiated while you are already connected to a network (e.g., call
waiting, call forwarding, conference calling) also are billed based upon the network upon which the
original call was initiated. Calls may drop if you move between Wi-Fi networks or between Wi-Fi networks
and a cellular network. We will bill you based on the time at the location of the Wi-Fi network (or a nearby
cell tower) if we know its location. If we are unable to determine the location of the Wi-Fi network, we may
base the time of the call on the local time of your billing address, which can affect the designation of your
calls such as a night or weekend call.

10. * Extras Pack, WebPaks and Other Features. An Extras Pack or WebPak may be used for features such
as access to data, internet, picture messaging, downloads, and international calling or roaming, unless
those services are otherwise included in your Rate Plan. Some Rate Plans that do not include data services
may require a minimum Extras Pack or WebPak level to begin internet browsing. You must have an active
Family Mobile Rate Plan to have an Extras Pack or WebPak, and your Extras Pack or WebPak may not be
used if your account is suspended. Some Rate Plans or Devices may require or allow you to maintain a data
plan (“Data Plan”) as part of your Service. Permissible and Prohibited Uses: Your Data Plan, Extras Pack or
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WebPak is intended for Web browsing, downloads, messaging, and similar activities on your Device and
not on any other equipment. Unless explicitly permitted by your Data Plan, Extras Pack or WebPak, other
uses, including for example, using your Device as a modem or tethering your Device to a personal
computer or other hardware, are not permitted. Other examples of prohibited uses can be found in
Section 17. Protective Measures: To provide a good experience for the majority of our customers and
minimize capacity issues and degradation in network performance, we may take measures including
temporarily reducing data throughput for a subset of customers with Data Plans, Extras Packs or WebPaks
who use a disproportionate amount of bandwidth. In addition, if total usage on a Data Plan or with Extras
Packs or WebPaks exceeds 5GB (amount is subject to change without notice; please check these T&Cs at
myfamilymobile.com for updates) during a billing cycle, we may reduce your data speed for the remainder
of that billing cycle. If you use your Data Plan, Extras Pack or WebPak in a manner that could interfere with
other customers’ service, affect our ability to allocate network capacity among customers, or degrade
service quality for other customers, we may suspend, terminate, or restrict your data session, or switch
you to a more appropriate Data Plan. We also manage our network to facilitate the proper functioning of
services that require consistent high speeds, such as video calling, which may, particularly at times and in
areas of network congestion, result in reduced speeds for other services. Additionally, we may implement
other network management practices, such as caching less data, using less capacity, and sizing video
more appropriately for a Device to transmit data files more efficiently. These practices are agnostic to the
content itself and to the websites that provide it. While we avoid changing text, image, and video files in
the compression process when practical, the process may impact the appearance of files as displayed on
your Device. Downloadable Content and Applications: Content or Applications (e.g., downloadable or
networked applications, wallpapers, ringtones, games, and productivity tools) (“Content & Apps”) that you
can purchase with your Device may be sold by third parties. These purchases may appear on your bill, but
we are not responsible for the Content & Apps, including download, installation, use, transmission failure,
interruption, or delay, or any content or website you may be able to access through the Content & Apps.
Unless otherwise stated, any support questions for these Content & Apps may be directed to the third
party seller. You can restrict access to the internet with Webfilter or the WebPak On/Off switch, available at
myfamilymobile.com. You may have other options for restricting access and implementing controls; call
Customer Care at 1-877-760-8760 or check myfamilymobile.com for details. When you use, download or
install Content & Apps sold by a third party seller, you may be subject to license terms between you and
third parties. When you use, download, or install Content & Apps that you purchase from us, the Content
& Apps are licensed to you by us and may be subject to additional license terms between you and third
parties. Whether purchased from us or a third party, any Content & Apps you purchase are licensed for
personal, lawful, non-commercial use on your Device only. You may not transfer, copy, or reverse engineer
any Content & Apps, or alter, disable or circumvent any digital rights management security features
embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another
Device. Some Devices or Content & Apps may continue to have contact with our network without your
knowledge, which may result in additional Charges, for example, while roaming internationally. Software
on your Device may automatically shut down or limit the use of Content & Apps or other features or
Services without warning. We are not responsible for any third party content, advertisements, or websites
you may be able to access using your Device. Use of Information:We may (a) retain, use, and share
information collected when you download, use, or install some Content & Apps; (b) update your Content &
Apps remotely; or (c) disable or remove any Content & Apps at any time. Refer to our Privacy Policy, as well
as the Content & Apps creator/owner’s privacy policy for information regarding their use of information
collected when you download, install, or use any third party Content & Apps. We are not responsible for
any transmission failure, interruption, or delay related to Content & Apps, or any content or website you
may be able to access through the Content & Apps.Wi-Fi Calling: You acknowledge and agree that your
use of any Wi-Fi network is permissible and that you are solely responsible for your use. Cell Broadcasts
(alerts that go to certain customers), Emergency Alerts and Wireless Priority Service (“WPS”) may not be
available with Wi-Fi Calling.

11.* Roaming and International Calling. Roaming: Your Device may connect to another provider’s
network (“Off-Net”) even when you are within our coverage area. Check your Device to determine if you are
Off-Net. There may be extra Charges (including long distance, tolls, data usage) and higher rates for Off-
Net usage, depending on your Rate Plan and your quality and availability of service may vary significantly.
Some Rate Plans may not include data roaming. You must use your Device predominantly within our
network coverage area. We may limit, suspend, or terminate your Service in our discretion and without
prior notice if you no longer reside in a T-Mobile-owned network coverage area, if more than 50% of your
voice and/or data usage is Off-Net for any three billing cycles within any 12 month period, if your Off-Net
usage makes it uneconomical for us to provide Service to you, or if otherwise related to our arrangements
with a provider on whom we rely to provide Off-Net coverage. International Roaming &
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Dialing:International roaming and dialing are available with some Rate Plans and on some Devices and
may require an additional feature on your account or an Extras Pack or WebPak. Whether roaming
internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico),
you will be charged international rates (including for voicemails left for you and for data usage). This
includes per minute rates for calls and, while roaming internationally, per minute rates for calls
transferred to your voicemail and the relevant data rates for data usage. You may be charged for more
than one call for unanswered calls that are forwarded to voicemail regardless of whether the calls result in
an actual voicemail message being left for you and regardless of whether your phone is on or off. Some
Devices and applications may incur usage and Charges while roaming. You may be able to disable these
applications and features through your Device settings. Different rates and rounding increments apply in
different countries. Check myfamilymobile.com for information on international access, rates, Services and
coverage. While roaming internationally, your data throughput may be reduced and your Service may be
otherwise limited or terminated at any time without notice.

12. * Taxes, Fees, and Surcharges. You agree to pay all taxes and fees imposed by governments or
governmental entities. We may not give advance notice of changes to taxes & fees. To determine taxes &
fees, we will use the street address you identified as your Place of Primary Use (“PPU”). The PPU for Puerto
Rico customers must be in Puerto Rico. If you did not identify the correct PPU, or if you provided an
address (such as a PO box) that is not a recognized street address, does not identify the applicable taxing
jurisdictions or does not reflect the Service area associated with your telephone number, you may be
assigned a default location for tax purposes. In the event of a disputed tax jurisdiction location being
assigned, any tax refund must be requested within 60 days of our notification to you that the tax has been
assessed. Surcharges: You agree to pay all other Surcharges. Surcharges are not mandated by law; they
are our Charges that are collected and retained by us. The components and amounts of these Charges are
subject to change without notice. Surcharges include, but are not limited to charges, costs, fees and
certain taxes we incur to provide Services (and are not government taxes or fees imposed directly on our
customers that we must collect by law). Examples include general and administrative fees (such as certain
costs we incur to provide Service) as well as governmental-related Surcharges (such as Federal or State
Universal Service fees, regulatory fees, and gross receipts taxes). Surcharges will apply whether or not you
benefit from the programs, activities or services included in the Surcharge. You can find the Surcharges in
either the “Taxes, Fees & Surcharges” or the “Other Charges” section of your bill.

13. * Payments, Late Fees, Deposits, and Credit Checks. You will be notified when your bill is due. Your
bill may be viewed online. Additionally, you may request a summary paper bill by calling Customer Care at
1-877-760-8760. You may be charged a fee when paying your bill at a store location or through Customer
Care. If we do not receive payment in full by the due date on your bill, you may be charged a late fee of
the greater of 1.5% per month (18% annually) or $5/month, subject to the maximum allowed by law. We
may use a collection agency and you agree to pay collection agency fees we incur to collect payment. If we
accept late or partial payments, we do not waive our right to collect all amounts that you owe, including
late fees. If your check, electronic funds transfer payment, including debit or Automated Clearing House
payment, or any other payment is dishonored or returned, we may charge you $35, or the maximum
amount allowed under applicable law. We may also require you to use another payment method, and/or
immediately suspend or cancel your Service. We will not honor limiting notations you make on or with your
checks. Late payment, non-payment or collection agency fees are liquidated damages intended to be a
reasonable advance estimate of our costs resulting from late payments and non-payments by our
customers; these costs are not readily ascertainable and are difficult to predict or calculate at the time that
these fees are set. Deposits: We may require a deposit. You agree that only we can apply deposits,
payments, or prepayments in any order to any amounts you owe us on any account and that you may be
required to increase or replace your deposit amount. We refund deposits and final credit balances upon
request, unless otherwise required by law. We pay simple interest on deposits at the rate the law
requires. Credit Checks: You authorize us to obtain information about your credit history from credit-
reporting agencies at any time. You understand that a credit inquiry could adversely affect your credit
rating. You authorize us to report your payment record to credit-reporting agencies.

Puerto Rico customers: This paragraph constitutes notice that your Service may be suspended or
cancelled if you do not pay in full within the time stated on your bill or if your financial institution
dishonors or returns a check for any reason, including for insufficient funds. You may be assessed a fee
for returned checks.

14. * Your Right to Dispute Charges. For disputed charges on your bill, you can contact us online
at myfamilymobile.com, you can mail inquiries to Family Mobile Customer Relations, PO BOX 3220,
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Albuquerque, NM 87190; or you can contact our Customer Care department by calling 1-877-760-8760.
Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or Charges to
your account within 60 days (20 days for Puerto Rico customers) after the date you first receive the
disputed bill or Charge. If you do not notify us of your dispute in writing within this time period, you may
not pursue a claim in arbitration or in court. Unless otherwise provided by law, you must pay disputed
Charges until the dispute is resolved. If you accept a credit, refund or other compensation or benefit to
resolve a disputed bill or charge, you agree that the issue is fully and finally resolved. For unresolved
disputes see Section 2 above. To contact or notify us, see Section 15. This paragraph is notice to Puerto
Rico customers that payment of undisputed Charges is due when stated on your bill, regardless of any
dispute.

Puerto Rico customers: We will provide you with a determination regarding any dispute that is presented
to us in accordance with this Section 14 within 15 days after we receive it. You may appeal our
determination to the Telecommunications Board of the Commonwealth of Puerto Rico
(“Telecommunications Board”) by filing a petition for review up to 30 days after the date of our
determination. Your petition for review shall be made through the filing of a document containing the
following information: (i) your name and address; (ii) our company name; (iii) the pertinent facts; (iv) any
applicable legal provisions that you are aware of; and (v) the remedy you are requesting. The document
may be filed handwritten or typewritten and must be signed by you. You must send us a copy of your
document to the following address: 654 Muñoz Rivera Avenue, Suite 2000, Hato Rey, Puerto Rico 00918,
Attn: Customer Care Manager. You must send your petition for review to the Telecommunications Board at
the following address: 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941.
The Telecommunications Board will review our determination only on appeal. You are advise of the
provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September
12, 1996 and Regulation 5940 promulgated by the Telecommunications Board. You are also advised of
Regulation 5939 of March 12, 1999 promulgated by the Telecommunications Board regarding the
procedures for resolution of customers’ disputes.

15. * Notices and Customer Communications.

You expressly consent to be contacted, for any and all purposes, at any telephone number, or physical or
electronic address you provide to us or that we provide to you. You agree that we may contact you in any
way, including, pre-recorded or artificial voice or text messages delivered by an automatic telephone
dialing system, or e-mail messages delivered by an automatic e-mailing system. Notices from us to you are
considered delivered when we send them to your Device or by email or fax to any email or fax number you
provided to us, or 3 days after mailing to your billing address. For multi-line accounts, a “Primary
Telephone Number” may be assigned to your account for the purpose of receiving notices from us, as well
as for other purposes. If you would like to designate a Primary Telephone Number, please contact us.

You may contact our Customer Care department by calling 1-877-760-8760, 611 from your Device, online
at myfamilymobile.com, or by writing to: Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-
7380. Puerto Rico customers must direct notices to: T-Mobile Customer Relations, 654 Muñoz Rivera
Avenue, Suite 2000, Hato Rey, Puerto Rico 00918, Attn: Customer Care Manager. Notices from you to us
are considered delivered when you send an email or 3 days after mailing to the addresses above.

To begin arbitration or other legal proceeding, you must serve our registered agent. Our registered agent
is Corporation Service Company and can be contacted at 1-866-403-5272. For Puerto Rico, our registered
agent is Prentice Hall of Puerto Rico and can be contacted at FGR Corporate Services, Inc. BBVA Tower, 6th
Floor, 254 Muñoz Rivera Avenue, San Juan, Puerto Rico 00918, phone [phone].

16. * Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen. Once you notify us, we
will suspend your Service. After your Service is suspended, you will not be responsible for additional usage
charges incurred in excess of your Rate Plan Charges, and applicable taxes, fees and Surcharges. However,
you may be required to pay a suspension fee. If you request that we not suspend your Service, you will
remain responsible for all usage, Charges incurred, and applicable taxes and fees. We may prevent a lost
or stolen Device from registering on any network. California customers: For Charges incurred before you
notify us, you are not liable for Charges you did not authorize, but the fact that your Device or Account
was used is some evidence of authorization. You may request that we investigate Charges you believe
were unauthorized. We may ask you to provide information and you may submit information to support
your request. If we determine the Charges were unauthorized, we will credit your account. If we determine
the Charges were authorized, we will inform you within 30 days and you will remain responsible for the
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Charges.Extras Pack, WebPak and Fees: Lost or stolen Extras Pack and WebPaks, or Extras Pack and
WebPaks used without your permission, will not be replaced or refunded. Even if your Device is lost or
stolen, you must fulfill the remainder of your Term or the Early Termination Fee will apply.

17. * Misuse of Service or Device. By activating or renewing Service with us, you agree that you do so
because you want Service from us and not for any other purposes. You agree not to misuse the Service or
Device, including but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to
engage in unlawful activity, or in conduct that adversely affects our customers, employees, business, or
any other person(s), or that interferes with our operations, network, reputation, or ability to provide
quality service, including but not limited to the generation or dissemination of viruses, malware or “denial
of service” attacks; (c) using the Service as a substitute or backup for private lines or dedicated data
connections; (d) tampering with or modifying your Family Mobile Device; (e) "spamming" or engaging in
other abusive or unsolicited communications, or any other mass, automated voice or data communication
for commercial or marketing purposes; (f) reselling Family Mobile Devices for profit, or tampering with,
reprogramming or altering Devices for the purpose of reselling the Family Mobile Device; (g) using the
Service in connection with server devices or host computer applications, including continuous Web camera
posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer
(“P2P”) file-sharing applications that are broadcast to multiple servers or recipients, “bots” or similar
routines that could disrupt net user groups or email use by others or other applications that denigrate
network capacity or functionality; (h) accessing, or attempting to access without authority, the
information, accounts or devices of others, or to penetrate, or attempt to penetrate, T-Mobile’s or another
entity’s network or systems; (i) running software or other devices that maintain continuously active
Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions (e.g.
using a Data Plan for Web broadcasting, operating servers, telemetry devices and/or supervisory control
and data acquisition devices); or (j) assisting or facilitating anyone else in any of the above activities.
Unless you have our specific authorization, you agree that you won't install, deploy, or use any
regeneration equipment or similar mechanism (for example, a repeater or signal booster) to originate,
amplify, enhance, retransmit or regenerate a transmitted RF signal. You agree that a violation of this
section harms T-Mobile, which cannot be fully redressed by money damages, and that T-Mobile shall be
entitled to immediate injunctive relief in addition to all other remedies available.

18. Our Rights to Limit or End Service or the Agreement. WE MAY LIMIT, SUSPEND OR TERMINATE YOUR
SERVICE OR AGREEMENT WITHOUT NOTICE FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, if you,
any user of your Device, or any user on your account: (a) breaches the Agreement; (b) incurs Charges
greater than any billing or credit limitation on your account (even if we haven't yet billed the Charges); (c)
provides inaccurate information or credit information we can't verify; (d) lives in an area where we don’t
provide Service, has more than 50% of voice and/or data usage Off-Net for any three billing cycles within
any 12 month period, has Off-Net usage which makes it uneconomical for T-Mobile to provide Service, or if
otherwise related to our arrangements with a provider on whom we rely to provide Off-Net coverage(see
Section 11); (e) transfer(s) Service to another person without our consent; (f) becomes insolvent, goes
bankrupt or threatens bankruptcy (except as prohibited by law); (g) misuses your Service or Device as
described in Section 17, above; (h) uses your Service or Device in a manner that is excessive, unusually
burdensome, or unprofitable to us; or (i) are on a Rate Plan that we determine is no longer available to
you. We may impose credit, usage or other limits to your Service, suspend your Service, or block certain
types of calls, messages or sessions (such as international, 900 or 976 calls), in our sole discretion and
without notice. If we limit, suspend or terminate your Service and later reinstate your Service, you may be
charged a fee. This paragraph constitutes notice to Puerto Rico customers that your Service may be
suspended or cancelled if you engage in any of the foregoing actions in Sections 17 and 18, including but
not limited to failing to pay your bill when due, in accordance with the Puerto Rico Suspension Regulation
5940 of March 12, 1999, promulgated by the Telecommunications Board where applicable, or in T-
Mobile’s sole discretion. If your Service or account is suspended or terminated and then reinstalled, you
will be charged a reactivation fee.

19. * Intellectual Property. You agree not to infringe, misappropriate, dilute or otherwise violate the
intellectual property rights of T-Mobile or any third party. Except for a limited license to use the Services,
your purchase of Services and Family Mobile Devices does not grant you any license to copy, modify,
reverse engineer, download, redistribute, or resell our intellectual property or the intellectual property of
others related to the Services and Family Mobile Devices; this intellectual property may be used only with
your Service unless we expressly authorize otherwise. You agree that a violation of this section harms T-
Mobile, which cannot be fully redressed by money damages, and that T-Mobile shall be entitled to
immediate injunctive relief in addition to all other remedies available.
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20. Digital Millennium Copyright Act (“DMCA”) Notice. If you believe that material available through our
Services or products infringes the copyright of any third party, notify us by using the notice procedure
under the DMCA and described at http://myfamilymobile.com/support/dmca.aspx. After receiving notice,
we may remove or disable access to any infringing material as provided for in the DMCA.

21. * Privacy Information. Our Privacy Policy governs how we collect and use information related to your
use of our Service and is available at myfamilymobile.com. We may change our Privacy Policy without
notice; however, if we change our policy to allow use or disclosure of personal information in a way that,
in our sole determination, is materially different from that stated in the policy at the time the data was
collected, we will post notice in advance of the change. Data on your Device may automatically be stored
on your SIM card, Device or our network. Your data may remain on the Device even if your SIM card is
removed; the data left on your Device will be accessible to others who use your Device, and may be
deleted, altered, or transferred to our network servers.

Some Devices automatically upload stored information (such as your address book, ringtones, or other
data) to T-Mobile network servers. You may choose not to use this service by contacting Customer Care at
1-877-760-8760; however, your Device will continue to upload your information to our servers but we will
not retain the information. Not using this service may result in the loss of functionality or the availability
of certain services or features, and the permanent loss of information stored on a lost or stolen Device.
You or we may be able to remotely access or delete information stored on your Device or
onmyfamilymobile.com.

22. * Disclaimer of Warranties. TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE
PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE
MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR
DEVICE. WE CAN'T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DON'T AUTHORIZE ANYONE TO
MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOESN'T DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU
MAY HAVE AGAINST ANYONE ELSE. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE
PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS,
BUT SUCH INTERCEPTIONS CAN OCCUR.

23. * Waivers and Limitations of Liability. UNLESS PROHIBITED BY LAW, WE EACH AGREE TO LIMIT
CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND
ACTUAL DAMAGES. THIS LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF
LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY,
PRODUCT LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY
INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. THIS
LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER
PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH
CLAIM. OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS
LIMITED TO A REFUND OR REBATE OF THE PRORATED MONTHLY OR OTHER CHARGES YOU PAID OR
OWE US FOR THE APPLICABLE SERVICE. YOU AGREE WE ARE NOT LIABLE FOR PROBLEMS CAUSED BY
YOU OR A THIRD PARTY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ALL CLAIMS MUST BE
BROUGHT WITHIN 2 YEARS OF THE DATE THE CLAIM ARISES.

24. * Indemnification. You agree to defend, indemnify, and hold us harmless from any claims arising out
of use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the
rights of any third party by you or any person on your account or that you allow to use your Service or
Device.

25. * Enforceability and Assignment. A waiver of any part of the Agreement in one instance is not a
waiver of any other part or any other instance and must be expressly provided in writing. If we don’t
enforce our rights under any provisions of the Agreement, we may still require strict compliance in the
future. Except as provided in Section 2, if any part of the Agreement is held invalid, that part may be
severed from the Agreement. You can't assign the Agreement or any of your rights or duties under it
without our written consent. We may assign all or part of the Agreement or your debts to us without
notice. The Agreement is the entire agreement between us and defines all of the rights you have with
respect to your Service or Device, except as provided by law, and you cannot rely on any other documents
or statements by any sales, service representatives or other agents. If you purchase a Device, services or
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content from a third party, you may have a separate agreement with the third party; we are not a party to
that agreement. The original version of the Agreement is in English. To the extent there are conflicts
between the English version and any other language version, the English version will control. Any
determination made by us pursuant to this Agreement, shall be in our sole reasonable discretion.
Paragraphs marked “*” continue after termination of our Agreement with you.

26. * Choice of Law. This Agreement is governed by the Federal Arbitration Act, applicable federal law,
and the laws of the state in which your billing address in our records is located, without regard to the
conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration or court
proceedings must be in: (a) the county and state in which your billing address in our records is located,
but not outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of
the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that
jurisdiction.

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Attachment 3
Consumer Lifeline Application

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Lifeline Application Idaho

This signed Lifeline application (“Application”) is required to enroll customers who reside on federally recognized tribal lands in Idaho in T-Mobile’s Lifeline program. If you do not reside on federally recognized tribal lands in Idaho and believe you may qualify to receive Lifeline benefits, you may apply directly with a local Community Action Partnership Alliance of Idaho or Department of Health and Welfare office. This Application is only for the purpose of verifying your participation in these programs and will not be used for any other purpose.
(1) Lifeline is a Federal benefit that is not transferable to any other person; (2) Lifeline service is available for only one line per Household. A Household cannot receive benefits from multiple providers; (3) A Household is defined, for purposes of the Lifeline program, as any individual or group of individuals living at the same address that share income and expenses; and, (4) Violation of the one-per Household rule is not permitted under federal rules and will result in the subscriber’s de-enrollment from the program and possible criminal prosecution by the U.S. Government.

First Name: _________________________ MI: _________ Last Name: ___________________ Date of Birth: _____/______/______
Eligible Dependent(s): __________________________________________________________________________________________
Last 4 Digits of Social Security Number or Tribal ID Number: __________________________________________________________
Contact Telephone Number: ___________________________ T-Mobile Number: _________________________________________ (if applicable) Residential Address: Must be a street address (not a P.O. Box) and your principal residence
Street Address: _____________________________________________ Apt: ___________ City: ______________________________
State: _________ Zip Code: ___________ Neither I nor any member of my Household has received Link Up at the above address. Billing Address: Check here if the billing address is the residential address. Billing Address may contain a P.O. Box
Street Address: ____________________________________________________________________________ Apt: _______________
City: ______________________________________________________ State: _____________ Zip Code: _______________________
This address is: Permanent Address Temporary Address If temporary, we may require your address to be certified or updated every 90 days A shared, multi-Household residence Tribal Lands ______ I hereby certify that I reside on federally recognized Tribal lands. Initial PROGRAM BASED PARTICIPATION OR INCOME-BASED PARTICIPATION
______ I hereby certify that I or my eligible dependent(s) qualify Initial to participate in at least one of the following programs: (check all that apply) Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) or Food Stamps Medicaid Federal Public Housing Assistance (FPHA) or Section 8 Low Income Home Energy Assistance Program (LIHEAP) Temporary Assistance for Needy Families (TANF) National School Lunch Program’s free lunch program Bureau of Indian Affairs General Assistance Tribally Administered Temporary Assistance for Needy Families (TTANF) Food Distribution Program on Indian Reservation (FDPIR) Head Start (must satisfy income qualifying standard) DOCUMENTATION REQUIREMENTS YOU MUST PROVIDE COPIES OF ONE OR MORE OF THE FOLLOWING DOCUMENTS: (1) current or prior year’s statement of benefits from qualifying assistance program; (2) notice or letter of participation in a qualifying assistance program; (3) program participation documents; or, (4) official documents demonstrating receipt of benefits from a qualifying assistance program.
_____ I hereby certify that my Household income is at or below Initial 135% of the Federal Poverty Guidelines as identified below. There are ______ members in my Household. (check box that applies) Member of Household Household Income must be at or below
1 $15,755 2 $21,236
3 $26,717
4 $32,198
5 $37,679
6 $43,160
7 $48,641
8 $54,122
For every additional member of your Household, add $5,481 DOCUMENTATION REQUIREMENTS YOU MUST PROVIDE COPIES OF ONE OR MORE OF THE FOLLOWING DOCUMENTS: (1) prior year's state, federal or tribal tax return; (2) Social Security, Veteran’s Administration, unemployment, worker’s compensation, retirement or pension benefits statement; (3) current income statement from your employer or paycheck stubs; (4) Federal or tribal notice letter of participation in Bureau of Indian Affairs General Assistance; or, (5) divorce decree or child support document.
THINGS TO KNOW ABOUT THE LIFELINE PROGRAM
PERSONAL INFORMATION
ELIGIBILITY (COMPLETE EITHER SECTION)

SUBMITTED DOCUMENTS WILL NOT BE RETURNED
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Lifeline Application (continued)
ID1401TMO

First Name: _________________________MI: ________Last Name: ______________________Date of Birth: _____/______/______ Last 4 Digits of Social Security Number or Tribal ID Number: _____________________T-Mobile Number: ______________________ I certify, under penalty of perjury, that: Initial by Each Certification
_____ The information provided in this Application is true and correct to the best of my knowledge; I acknowledge that willfully providing false or fraudulent information in order to receive Lifeline service is punishable by fine or imprisonment, termination of all Lifeline benefits, and being barred from participating in the Lifeline program.
_____ I am eligible for Lifeline service through participation in the qualifying program(s) or meeting the income requirements as identified above.
_____ I have provided documentation of eligibility for Lifeline service, unless otherwise specifically exempted from providing such documentation, and the documentation I have provided demonstrates my eligibility. If I’ve provided income documentation other than a prior year’s state, federal, or tribal tax return, I’ve submitted three consecutive months worth of the same type of document within the current calendar year. I understand that submitted documents will not be returned.
_____ I understand that I am required to inform T-Mobile within 30 days of any potential change in eligibility, including, but not limited to: (i) a move or change of address; (ii) any change in participation in the programs identified above or change in income or Household members; (iii) receiving Lifeline service from another provider; or (iv) any other change that would affect my eligibility for Lifeline service from T-Mobile; and that any failure to do so may result in penalties including loss of Lifeline benefits (among other things).
_____ I have provided the address where I currently reside and, if a temporary address has been provided, then I acknowledge that T-Mobile may attempt to verify my address every 90 days, and, if I do not respond to verification attempts within 30 days, then my Lifeline service may be terminated.
_____ My Household will receive only one Lifeline benefit and, to the best of my knowledge, no one in my Household is currently receiving Lifeline service from any other provider, wireline or wireless, postpaid, prepaid or free, including SafeLink or Assurance Wireless.
_____ I acknowledge that I will be required to annually re-certify eligibility and may be required to re-certify continued eligibility for Lifeline at any time and failure to re-certify will result in the termination of Lifeline benefits or other penalties.
_____ I authorize T-Mobile and its agents to access any records (including financial records) required to verify my statements herein and to confirm my eligibility for Lifeline service. I authorize government agencies and their authorized representatives to discuss with and/or provide information to T-Mobile and its agents verifying my participation in public assistance programs that qualify me for Lifeline service.
_____ I acknowledge that T-Mobile may, and I give my consent for T-Mobile to, provide my personal information, including my name, address, and telephone number among other items as required, to the Universal Service Administrative Company for the purposes of verifying that neither I, nor anyone else in my Household, receive more than one Lifeline benefit.
APPLICANT SIGNATURE: ____________________________________ DATE: ______________________________________
THIS FORM MUST BE COMPLETED IN ITS ENTIRETY AND CAN BE SUBMITTED BY:
MAIL FAX T-MOBILE – LIFELINE SUPPORT 813-348-5724 P.O. BOX 37380 ALBUQUERQUE, NEW MEXICO 87176 IF YOU HAVE QUESTIONS, PLEASE CALL 1-800-937-8997 FOR ASSISTANCE.
T-Mobile offers Lifeline services only in areas where it has been designated as an Eligible Telecommunications Carrier. Link Up is available only to qualifying consumers who also reside on federally-recognized tribal lands. For purposes of the Lifeline program, the term “Tribal Lands” includes any federally recognized Indian tribe's reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. 688), Indian allotments, and Hawaiian Home Lands.

FOR OFFICE USE ONLY Representative: _______________________________ Signature: __________________________ Date: ______________________ Documentation Verified: _____________________________________ BAN: ____________________________________________ Subscriber No: _____________________________________________
CERTIFICATION
SUBMISSION INSTRUCTIONS
NOTICES
REDACTED FOR PUBLIC INSPECTION
SUBMITTED DOCUMENTS WILL NOT BE RETURNED

This signed Lifeline application (“Application”) is required to enroll customers who reside on federally recognized tribal lands in Idaho in T-Mobile’s Lifeline program. If you do not reside on federally recognized tribal lands in Idaho and believe you may qualify to receive Lifeline benefits, you may apply directly with a local Community Action Partnership Alliance of Idaho or Department of Health and Welfare office. This Application is only for the purpose of verifying your participation in these programs and will not be used for any other purpose.
(1) Lifeline is a Federal benefit that is not transferable to any other person; (2) Lifeline service is available for only one line per Household. A Household cannot receive benefits from multiple providers; (3) A Household is defined, for purposes of the Lifeline program, as any individual or group of individuals living at the same address that share income and expenses; and, (4) Violation of the one-per Household rule is not permitted under federal rules and will result in the subscriber’s de-enrollment from the program and possible criminal prosecution by the U.S. Government.
First Name: _________________________ MI: _________ Last Name: ___________________ Date of Birth: _____/______/______
Eligible Dependent(s): __________________________________________________________________________________________
Last 4 Digits of Social Security Number or Tribal ID Number: __________________________________________________________
Contact Telephone Number: ___________________________ Family Mobile Number: ____________________________________ (if applicable) Residential Address: Must be a street address (not a P.O. Box) and your principal residence
Street Address: _____________________________________________ Apt: ___________ City: ______________________________
State: _________ Zip Code: ___________ Neither I nor any member of my Household has received Link Up at the above address. Billing Address: Check here if the billing address is the residential address. Billing Address may contain a P.O.Box
Street Address: ____________________________________________________________________________ Apt: _______________
City: ______________________________________________________ State: _____________ Zip Code: _______________________
This address is: Permanent Address Temporary Address If temporary, we may require your address to be certified or updated every 90 days A shared, multi-Household residence Tribal Lands ______ I hereby certify that I reside on federally recognized Tribal lands. Initial PROGRAM BASED PARTICIPATION OR INCOME-BASED PARTICIPATION

______ I hereby certify that I or my eligible dependent(s)
Initial qualify to participate in at least one of the following
programs: (check all that apply)

Supplemental Security Income (SSI)
Supplemental Nutrition Assistance Program (SNAP) or Food
Stamps
Medicaid
Federal Public Housing Assistance (FPHA) or Section 8
Low Income Home Energy Assistance Program (LIHEAP)
Temporary Assistance for Needy Families (TANF)
National School Lunch Program’s free lunch program
Bureau of Indian Affairs General Assistance
Tribally Administered Temporary Assistance for Needy
Families (TTANF)
Food Distribution Program on Indian Reservation (FDPIR)
Head Start (must satisfy income qualifying standard)

DOCUMENTATION REQUIREMENTS
YOU MUST PROVIDE COPIES OF ONE OR MORE OF THE FOLLOWING
DOCUMENTS:
(1) current or prior year’s statement of benefits from qualifying
assistance program;
(2) notice or letter of participation in a qualifying assistance
program;
(3) program participation documents; or,
(4) official documents demonstrating receipt of benefits from a
qualifying assistance program.
_____ I hereby certify that my Household income is at or below Initial 135% of the Federal Poverty Guidelines as identified below. There are ______ members in my Household. (check box that
applies)
Member of Household Household Income must be at or
below
1 $15,755
2 $21,236
3 $26,717
4 $32,198
5 $37,679
6 $43,160
7 $48,641
8 $54,122
For every additional member of your Household, add $5,481
DOCUMENTATION REQUIREMENTS
YOU MUST PROVIDE COPIES OF ONE OR MORE OF THE FOLLOWING DOCUMENTS: (1) prior year's state, federal or tribal tax return; (2) Social Security, Veteran’s Administration, unemployment, worker’s compensation, retirement or pension benefits statement; (3) current income statement from your employer or paycheck stubs; (4) Federal or tribal notice letter of participation in Bureau of Indian Affairs General Assistance; or, (5) divorce decree or child support document.
PERSONAL INFORMATION
ELIGIBILITY (COMPLETE EITHER SECTION)

THINGS TO KNOW ABOUT THE LIFELINE PROGRAM
REDACTED FOR PUBLIC INSPECTION
ID1401WFM

Lifeline Application (continued)
First Name: _________________________MI: ________Last Name: ______________________Date of Birth: _____/______/______ Last 4 Digits of Social Security Number or Tribal ID Number: _____________________Family Mobile Number: _________________

I certify, under penalty of perjury, that: Initial by Each Certification
_____ The information provided in this Application is true and correct to the best of my knowledge; I acknowledge that willfully providing false or fraudulent information in order to receive Lifeline service is punishable by fine or imprisonment, termination of all Lifeline benefits, and being barred from participating in the Lifeline program.
_____ I am eligible for Lifeline service through participation in the qualifying program(s) or meeting the income requirements as identified above.
_____ I have provided documentation of eligibility for Lifeline service, unless otherwise specifically exempted from providing such documentation, and the documentation I have provided demonstrates my eligibility. If I’ve provided income documentation other than a prior year’s state, federal, or tribal tax return, I’ve submitted three consecutive months worth of the same type of document within the current calendar year. I understand that submitted documents will not be returned.
_____ I understand that I am required to inform T-Mobile within 30 days of any potential change in eligibility, including, but not limited to: (i) a move or change of address; (ii) any change in participation in the programs identified above or change in income or Household members; (iii) receiving Lifeline service from another provider; or (iv) any other change that would affect my eligibility for Lifeline service from T-Mobile; and that any failure to do so may result in penalties including loss of Lifeline benefits (among other things).
_____ I have provided the address where I currently reside and, if a temporary address has been provided, then I acknowledge that T-Mobile may attempt to verify my address every 90 days, and, if I do not respond to verification attempts within 30 days, then my Lifeline service may be terminated.
_____ My Household will receive only one Lifeline benefit and, to the best of my knowledge, no one in my Household is currently receiving Lifeline service from any other provider, wireline or wireless, postpaid, prepaid or free, including SafeLink or Assurance Wireless.
_____ I acknowledge that I will be required to annually re-certify eligibility and may be required to re-certify continued eligibility for Lifeline at any time and failure to re-certify will result in the termination of Lifeline benefits or other penalties.
_____ I authorize T-Mobile and its agents to access any records (including financial records) required to verify my statements herein and to confirm my eligibility for Lifeline service. I authorize government agencies and their authorized representatives to discuss with and/or provide information to T-Mobile and its agents verifying my participation in public assistance programs that qualify me for Lifeline service.
_____ I acknowledge that T-Mobile may, and I give my consent for T-Mobile to, provide my personal information, including my name, address, and telephone number among other items as required, to the Universal Service Administrative Company for the purposes of verifying that neither I, nor anyone else in my Household, receive more than one Lifeline benefit.
APPLICANT SIGNATURE: ____________________________________ DATE: ______________________________________

D THIS FORM MUST BE COMPLETED IN ITS ENTIRETY AND CAN BE SUBMITTED BY:
MAIL FAX WALMART FAMILY MOBILE – LIFELINE SUPPORT 813-353-6724 P.O. BOX 37380 ALBUQUERQUE, NEW MEXICO 87176 IF YOU HAVE QUESTIONS, PLEASE CALL 1-877-440-9758 FOR ASSISTANCE.

The Walmart Family Mobile Lifeline Discount Program is administered by T-Mobile and is only available where T-Mobile has been
designated as an Eligible Telecommunications Carrier. Link Up is available only to qualifying consumers who also reside on federally-
recognized tribal lands. For purposes of the Lifeline program, the term “Tribal Lands” includes any federally recognized Indian
tribe's reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the
Alaska Native Claims Settlement Act (85 Stat. 688), Indian allotments, and Hawaiian Home Lands. Walmart and Family Mobile are
trademarks of Wal-Mart Stores, Inc.

FOR OFFICE USE ONLY
Representative: _______________________________ Signature: __________________________ Date: ______________________
Documentation Verified: _____________________________________ BAN: ____________________________________________
Subscriber No: _____________________________________________

CERTIFICATION

SUBMISSION INSTRUCTIONS
NOTICES
REDACTED FOR PUBLIC INSPECTION