20140701Custer Telephone Cooperative ETC Form.pdf

Custer Telephone Cooperative Inc.
POBox324 . ll01 [. Fri.-tiriAvr:. Clraliis,lD,83226.Tele;rhr:ne:(208)8i922I1 . Fax:t20E)8/95211
July 1 ,2014
Ms. Jean Jewell
Commission Secretary
ldaho Public Utilities Commission
472 West Washington Street
Boise, ldaho 83720
jean.jewell@puc. idaho. gov
RE:2013 Eligible Telecommunications Carrier (ETC) Annual Reporting Requirements
with the IPUC
Dear Ms. Jewell:
Custer Telephone Cooperative, lnc. ("the Company'') hereby provides copies to the ldaho
Public Utilities Commission ("Commission") of the filing to the Federal Communicatlons
Commission ("FCC") and the Universal Service Administrative Corporation ("USAC") for
designation as an Eligible Telecommunications Carrier, in accordance with 47 U.S.C. 54.313 and
54.422. Sectlon 54.313 applies to eligible telecommunications carriers ("ETCs") receiving high cost
federal USF support and Section 54.422 applies to ETCs receiving low-income support. Both
sections require the Company to file the annual report with the FCC, USAC and the Commission. I
have also included the signed Affidavit pursuant to Commission Order 29841.
Company further requests the Commission to file the annual certification regarding federal
high-cost support with USAC and the FCC pursuant to 47 CFR 54.314(a).
Please note the enclosed document contains confidential trade secret information that is
exempt from public disclosure pursuant to Section 9-340D(1), ldaho Code. Pursuant to Rule 67 of
the Rules of Procedure of the ldaho Public Utilities Commission, the enclosed trade secret
information has been submitted on yellow paper and has been separated from the non-confidential
portion of the document.
lf you have any questions, do not hesitate to contact me directly.
Sincerely,
Cr,,*,"-, KW
Dennis L Thornock
Chief Executive Officer
county oftuokl.) ) ttstate orld'oho )CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
PROTECTION, ABILITY TO REMAIN FUNCTIONAL IN
EMERGENCIES, AND USE OF FEDERAL HIGH.COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The ldaho Public Utilities Commission Order No. 29841requires that Eligible Telecommunications Carriers
certify that it is compliant with applicable service quality standards and consumer protection rules; and
ETCs must demonstrate the ability to remain functional in emergencies. ln addition, the Commission must
file an annual certification with the USAC and the FCC that allfederal high-cost support provided to ETCs
within the State of ldaho will be used only for the provision, maintenance, and upgrading of facilities and
services for which the support is intended. Accordingly, the undersigned states and verifies under oath the
following:
1 . I am an officer of Custer Telephone Cooperative, lnc,, an eligible telecommunications carrier for receiving
federal universal service support under section 214(e) of the Tetecommunications Act of 1996 in the state
of ldaho.
2. I am familiar with the Company's day-today operations in the state of ldaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No. 29841.
3. Custer Telephone Cooperative, lnc. is complying with applicable service quality standards and consumer
protection rules of the Federal Communications Commission and the ldaho Public Utilities Commission.
4. I certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No. 29841 and in 47 C.F.R. $ 54.201(a)(2).
5. I also certify that all federal universal service support funds received by Custer Telephone Cooperative,
lnc. during the current calendar year will be used in a manner consistent with section 254(e); that is, for the
provision, maintenance, and upgrading of facilities and services for which the support is intended. The
company will continue to complyfor the period of January 1, 2015, through December 31, 2015, to be
eligible for federal universal service fund support
6. This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the IPUC
to certify to the FCC that federal universal service support received by the eligible carriers in the state will
be used in a manner consistent with Section 25a(e) of the Telecommunications Act.
SUBSCRIBED AND SWORN to before me this I 0", otJU\u tllt a' -------:r.--_-f-
Notary Pubtictor. Jlo.h.. , residing rt ChAlliS
My Commission expires
+oTAQr
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FCC Form 48I r Carrler Annual R€portlng
tCC fom aEl
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Page 1
<010> Studv Area Code 4722t4
<015> Study Area Name CUSTER A'L CCOP
<020> Proeram Year
<030> ContactName: Person USACshouldcontact
with questions about this data Demis L Thornock
<035> Contact Telephone Number:
Number ot the person identitled in data line <030>
208879:281 eit.l7
<039> Contact Email Address:
Emailotthepersooidentitiedindataline<030>demisscustertel'Dec
<100> Service Quality lmprovement Reporting
<300> Unfulfilled Service Requests
<310> Detail on Attempts (voice)
<320> Unfulfilled Seruice Requests (broadband)
<330> Detail on Attempts
(.ompl elc o ltoched wo. I sh eet)
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( o tlo <h d etdp tiw dq u tu n t )
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o.0
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<430> Number of Complaints per 1,000 customers (broadband)
<440> Fixed lol----------l<450> Mobile F;------l
.tOO, Service Quallty Standards & Consumer Protection Rules compliance
<400>
<410>
<420>
<510>
<600> F
<610>
<700>
<710>
<800>
<900>
<1000>
<1010>
Number of Complaints per 1,000 customers
Fixed
Mobile
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Company Price Offerings (broadband)
Operating Companies and Affiliates
TribalLandOfferings(Y/N)? O O
Voice Services Rate Comparability
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Price Cap Carriers, Proceed to
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Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet
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-Rqpgrtln8Canlqr FCC Form 481
..<.**.,.**:,.:;r..;.. +::..*:pMB!0il!lra!l;ilo;i.tg&g{!r!doMs$onir!i{ri"l0qo,0B-lr:r,
2013
<010> Studv Area Code
<015> StudyArea Name CUSTER TEL COOP
<020> Proeram Year
<030> Contact Name - Penon USAC should contact regarding this data Deilis L Thorn@k
<035> ContactTeleDhoneNumber-Numbcrofpersonidentifredindataline<030> 2088792281 exl 17
<039> Contact Email Mdrels - Email Addresr of person idotified in data line <030> dentrtsi&cusEerrel . neE
TO BE COMPTETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHATF:
Certification of Officer as to the Accuracy of the oata Reported for the Annual Reporting for CAF or Ll Recipients
certlfy that I am ar otflcer of thc reportlng carrl€r; my rerponslbilltl€s lnclude ensurlnt th€ 8(curacy ofth! annual rcponlnt requlr€mcots lo( unlversal g€,vlc! luppo.t
ccipicntr; tnd, to thc bcst of my knowlcdBc, thc infomttion raported on thh lorm and h rny.tt.chments lr accurate.
lameof ReoortinsCaT.lsr. CU6TE& TEL C$OP
,icnature of Authorized officer: c8irrPrs oNLrNt oate 06/30/20L4
rrinted name of authori2cd officer: Demi6 Thordock
'itle or position of Authorized Officer: Chief Executi ve of f icer
eleohone number o{ Authori2ed officEr: 20887 92 28r ext . 1?
;tudv Area Code of ReDortins Carrier: 4722t4 tilinr Due o.te ror this torm' o t / oL/ 2ou
Pe6ons willf.Ily mekinE f!l5e rt.ternts on this form c.n be punished by fne or forteitu.e undcr the Comfunic.tions Act ot 1934, 47 U.S.C. 55 5O2, 503(b), o. lih. or imprisohm.dt
underTitl. 18 ofthe United Statcr Code 18 U.S.C. S 1001,
Page 12
Page l3
- Arent/ C.rrler fCC fom 481
OMB Contml l,lo. 306e0986lOMB crntrol No. 30@0819Form
2013
4722L8Area cod6
<015> StudYArea Name CUSTER TEL COOP
<020> Prorram Year 2 015
<030> Contact NemE - P.rson USAC should conbct re{ardinr this dsta DenniE L Thornock
. Numb.. of e.son idcntifi.d in dat. line <030>2o8e?92281 ext .1?
<039> Contact €mail Address - Email Addres! of person identified in dala line <030>
TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT 15 FILING ANNUAL REPORTS ON THE CARRIER's BEHALF:
IO BE COMPLETED BY THE AUTHORIZED A6ENT:
Certification of Oflicer to Authorize an Agent to File Annual Reports for CAF or Ll Recipients on Behalf of Reportin8 Carriel
cortity ihat (N6m6 ot Is autho.izrd to iubmit tho iorormatioo pported on bahalfot ths repotiing carrist.
gent; and, io tha beet ol my knowledge, lho reporB and data provided to th€ authorirod 89€nl is accu6to.
,iare of Autho.iled Acent:
,lame of ReporlinE Carrier:
;iqnature of Authodred Omcrr:Date:
name of Authorired Officer:
'rtle or poritlon ofAuthoriaed Officer
'eleohone number of Authorlrdd Ofricer
itudv Area Code of Rroortinc Carrier:tllin. Du€ Dat. fo, this forml
Perions willfully making falk statements on thiJ forh aan be punkh.d by line or forfeiture under the communicatlds tut of 1934, 47 U.S.c- 59 502, 3o3lb), o, fne o. imprlsonfent
underThle l8ofthe Uhited Stater Code, 18 U.S.C. g 1001.
Certification of Agent Authorized to File Annual Reports for CAf or U Recipients on Behalf of Reporting Carrier
he data rGponed her€ln bated on data provlded by the r€po.tint caril€r; aod, to the b€it ot my knowledgc, the lnformatlon reported hereln ls accurate.
lame of ReportinpCa.rie.:
{ame ofAuthori2ed Asent or ofArent
e of Auth6rir..l Arent or Emolovee of Asent:Oate:
,rinted n.me olAuthoriucd A.ent or Emolovee ofAgent:
itle or @silion ofAuthorired Apent or Emolowe of Aqent
ieleohone number of Authoirred Asent or €mployee of Agent:
;tudv A.e. Code of Rcoortihe Car,ier Filine Due Date for this form
18ofthe United St.ter Code, 18 U.S C. 5 1001.
Page 13
Attachments
Service Quality Standards and Consumer Protection
Custer Telephone Cooperative, lnc. ("Custer") understands and complies with the ldaho Public
Utilities Commission's Telephone Customer Relations Rules, IDAPA 31.41.01, adopted under the
general legal authority of the Public Utilities Law, Chapters 1 through 7, Title 61, ldaho Code, and
the Telecommunications Act of 1988, Chapter 6, Title 62, ldaho Code, with regards to service.
These telephone customer relations rules provide a set of fair, just, reasonable, and non-
discriminatory rules regarding deposits, guarantees, billing, application for service, denial of service,
termination of servlce, complaints to telephone companies, billing for interrupted service, and
provisions of certain information about customer to authorities.
Custer implements lhe Telephone Consumer Relotion Ru/es through the terms and conditions set forth in
its tariff, and through its standard company operating procedures, which is readily available to the
public at their Headquarters office.
Custer also complies with Customer Proprietary Network lnformation (CPNI) and Red Flag rules through
established operating procedures. A description of Custer's CPNI procedures is filed annually with the
FCC.
F :\H ome\Sha re\ETC Fil i ng CTCI\472 2 18 I D5 10. docx
functiona I ityin-EmergencySituation
Pursuant to 47 C.F.R. 5 5a.313(a) (5) and/or 47 C.F.R $ 54.422(b) (4) as set forth in 47 C.F.R. 5 5a.202(a)
(2) Custer Telephone Cooperative, lnc. meets the requirements to remain functional in emergency
situations and has the following capabilities: Back-up power is provided to Custer Telephone's central
and or remote office(s) by use of fixed generator and batteries that provide it with 120 hours of
emergency power service. ln addition, Custer Telephone's field electronics have 8 hours of back-up
power by use of fixed/mobile generators and batteries. Custer Telephone also has SONET technology in
its network that allows for self-healing network should a fiber cut occur in its core network and will
automatically reroute traffic. Custer Telephone also has two (2) redundant paths within its network to
provide for the capability to reroute traffic. Custer Telephone has equipped its remote offices/and or
field gear, with Emergency Stand Alone technology that will provide for call completion and access to
911 in emergency situations. Custer Telephone is capable of managing traffic spikes resulting from
emergency situations.
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Custer Telephone Cooperative, lnc.
2014 From 481
4722L8lDtOIO
Voice Services Compa rability Report
Pursuant to 47 C.F.R. S 54.3L3 (a) (10 ) CusterTelephone Cooperative, lnc. ("Custer/') is in compliance
with the requirement that voice services is no more than two standard deviations above the national
average urban rate for voice service of 546,96 as specified in Public Notice DA 14-384 issued on March
20,20L4. Custer/s current total local end-user ratel for all wire centers of S14.16 (which includes a local
fee of $14.00, mandated state fees of 5.16 and mandatory extended area service charges of $0) is not
above the standard deviation as specified in the USF/ICC Transformation Order. 2
1 Local End User Rate as defi ned in USF/ICC Transformation Order 26 FCC Rcd at L775L, Para. 238
2 USF/ICCTransformation Order,26 FCC Rcd at17694, Para. 84 (footnote included) "The standard deviation is a
measure of dispersion. The sample standard deviation is the square root of the sample variance. The sample
variance is calculated as the sum of the squared deviations of the individual observations in the sample of data
from the sample average divided by the total number of observations in the sample minus one. ln a normal
distribution, about 68 percent ofthe observations lie within one standard deviation above and below the average
and about 95 percent of the observations lie within two standard deviations above and below the average."
Lifeline
l{hat Is The Telephone Assistance Program?
Financial assistance is available in Idaho to help qualified low-income individuals pay
for telephone service. The ldaho Telephone Seruice Assistance Program (ITSAP)
offers a $2.50 discount on monthly telephone bills. A separate program - the Federal
Communication Commission's Life line program (Lifeline) offers a monthly discount
of $9.25. ITSAP provides a communication "lifeline" to those who might not otherwise
be able to afford telephone service. It also enhances the value of service for everyone
by increasing the number ofpeople who can be reach by telephone. A small surcharge is applied to every Idaho telephone
line each month to reimburse local telephone companies for the cost of state discounts under ITSAP. The surcharge is
Waived for customers receiving the ITSAP discount. The tdaho Public Utilities Commission flPUC)
Reviews the surcharge annually and may increase or decrease the surcharge.
Who Is Eligible?
Any residential customer who meets program-based or income-based eligibility criteria. To find out if you are eligible
contact the Regional Idaho Department of Health & Welfare office.
The assistance provides the following discounts:
Landline:r Idaho Telephone Service Assistance Credit - $2.50. Lifeline FCC End User Charger Credit - $6.50. Federal Lifeline Credit - $2.75
Wireless. Wireless Lifeline Credit - $9.25. Wireless ITSAP Credit - $2.50
Horv Do I Apply For Assistance?
ln order to receive benefits, you must apply for these programs with the Regional Idaho Department of Health & Welfare
(IDHW) office. Website link and local address is listed below. IDHW will work with you and Custer Telephone to
recertify you for the program each year; failure to recertify will terminate your eligibility for program benefits.. Apply at the Regional Idaho Department of Health and Welfare office.. If you are eligible, yoru name and telephone number will be forwarded to Custer Telephone or your local service
provider if different than Custer Telephone.. The monthly discount will begin by your next billing period if your name and number match the telephone
company's records.
Do t Need To Apply Every Year?
Yes. Your eligibility must be renewed each year.
Is Telephone Assistance Availahle For Cellular Service?
Yes, cellular phone assistance is available in Idaho.
If you have questions regarding ITSAP, please contact Custer Telephone or the Regional ldaho Department of Health &
Welfare.
Lifeline is a government assistance program; the service is non-transferable, only eligible consulners may enroll in the
program, and the program is limited to one discount per household.
Idaho State Health Department, District 7
1301 Main St # 38
Salmon,ID 83467
208.756.2985
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4722 1 8ID1 2 10P:Wome\Share\ETC Filing\47221 8IDl 2 I 0.docx
Lifeline Service Terms
Custer Telephone Cooperative, Inc. is a quality telecommunications service provider who provides basic and enhanced services at
reasonable rates within its service territory. Basic Residential service is offered at the following rate :Monthly One-Time
Rates Non-Recurrlng
Charges
Single Party Residence Service $14.00 $18.00
The following fees apply in addition to the above monthly rates:r End User Common Line $6.50r Idaho Telephone Service Assistance Program OTSAP) $0.03r Idaho Universal Service Fund (ID USF) $0.16r CusterCounty9ll Fee $1.25r Federal Excise Tax $0.68r Federal Universal Service Fund $1.01r Residential Access Recovery Charge $1.00. FUSC- Residential ARC $0.16
Single Party Residential Service Total $24.79
Federal Lifeline Credit ($9.25)
Idaho Telephone Assistance Program Credit f$2.50)
Single Party Universal Llfe Line Service Monthly Rate" $t3.01 $f 8.00
*Discounted basic service rates and free Toll-Blocking are available to those that qualify for Universal Life Line Service.
The above rates include the following:r Local Calling. Touch Tone Capability. Access to Operator Servicese Directory Assistance and Inter-Change Service Providersr Voice Grade Access to the Public Switched Networkr Free Access to 800 and 800Jike Toll Free Servicesr One Free Directory Listingr Free Access to a Business Office and Free Access to the ldaho Relay Service by Dialing 7l I
Emergency 911 Service.... .,............ Surcharge for 9 I 1 services
are assessed according to
Government assessments
Long Distance is not included.
Long Distance rate is ten cents ($0.10) per minute
C\ster Telephone Cooperative, Inc offers basic services to all customers in the following sxchanges:
838-Clayon / 879-Challis I 876-May / 894-Elk Bend
For additional detail on any of these services, please contact our business office at 208.879.2281 or toll-free 866.879.2281.
472 2 I 8ID I 2 I 0F:\IIome\Share\ETC Filing\4722 I 8ID 1 2 1 0. docx