20140701Custer Telephone Broadband FCC Form 481.pdf

CusterTelephone Broadband Services LLC.
Challis Headquarters
P.O. Box 324
1 10t E. Main Ave.
Challis,lD 83226
208-879-4000
RE:2013 Eligible Telecommunications Carrier (ETC) Annual Reporting
Requirements with the IPUC
Dear Ms, Jewell:
Custer Telephone Broadband Services LLC ("the Company'') hereby provides
copies to the ldaho Public Utilities Commission ("Commission") of the filing to the
Federal Communications Commission ('FCC') and the Universal Service Administrative
Corporation ('USAC') for designation as an Eligible Telecommunications Carrier, in
accordance with 47 U.S.C. 54.313 and 54.422. Section 54.313 applies to eligible
telecommunications carriers ("ETCs") receiving high cost federal USF support and
Section 54.422 applies to ETCs receiving low-income support. Both sections require the
Company to file the annual report with the FCC, USAC and the Commission. I have also
included the signed Affidavit pursuant to Commission Order 29841.
Company is an Eligible Telecommunications Carrier (ETC) providing Life Line
service and receives universal service low-income support only, therefore further
requests the Commission disregard item 5 of the Affidavit.
lf you have any questions, do not hesitate to contact me directly.
Sincerely,
Salmon Office
400 Shoup Street
Salmon,lD 83467
208-756-4111
Tol I Free: 1 -866-87 9 -2281
Ms. Jean Jewell
Commission Secretary
ldaho Public Utilities Commission
472 West Washington Street
Boise, ldaho 83720
jean.jewell@puc. idaho. gov
July 1,2014
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Dennis L Thornock
President and General Manager
county ofqxfuc-) ) ttstat" ot ldOhO I CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
OF COMPLIANCE WITH SERVICE OUALITY AND CUSTOMER
PROTECTION, ABILITY TO REMAIN FUNCTIONAL IN
EMERGENCIES, AND USE OF FEDERAL HIGH-COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The ldaho Public Utilities Commission Order No. 29841requires that Eligible Telecommunications Carriers
certify that it is compliant with applicable service quality standards and consumer protection rules; and
ETCs must demonstrate the ability to remain functional in emergencies. ln addition, the Commission must
file an annual certification with the USAC and the FCC that allfederal high-cost support provided to ETCs
within the State of ldaho will be used only for the provision, maintenance, and upgrading of facilities and
services for which the support is intended. Accordingly, the undersigned states and verifies under oath the
following:
1. I am an otficer of Custer Telephone Broadband Services LLC, an eligible telecommunications carrier for
receiving federal universal service support under section 214(e\ of the Telecommunications Act of 1996 in
the state of ldaho.
2.1 am familiar with the Company's daytoday operations in the state of ldaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No. 29841.
3. Custer Telephone Broadband Services LLC is complying with applicable service quality standards and
consumer protection rules of the Federal Communications Commission and the ldaho Public Utilities
Commission.
4. I certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No. 29841 and in 47 C.F.R. S 54.201(aX2).
5. I also certify that all federal universal service support funds received by during
the current calendar year will be used in a manner consistent with section 25A@); that is, for the provision,
maintenance, and upgrading of facilities and services for which the support is intended. The company will
continue to comply for the period of January 1 , 2015, through December 31 , 201 5, to be eligible for federal
universal service fund support.
6. This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the IPUC
to certify to the FCC that federal universal service support received by the eligible carriers in the state will
be used in a manner consistent with Section 254(e) of the Telecommunications Act.
My Commission expires
Form 481 - Carrler Annual ReponlnB
FCC fom l|E1
oMi cmtrol No. r06009eil0rrB conrrl Nc.lr6+0r9
ldr r0r3
Page 1
<010> Study Area Code 4 7 9019
<015> Study Area Name
<020> Prosram Year 2 015
<030> Contact Name: Person USAC should contact
with questions about this data temie L T:1olncck
<035> Contact Telephone Number:
Number ot the person identilied in data line <030>
2088792281 ext.1I
<039> Contact Email Address dennisrcusier!el , ne!Email ol the identitied !n data line <030>
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Unfulfi lled Service Requests (voice
Detail on Attempts (voice)
<320>Unfulfilled Seruice Requests (broadband)
Detail on Attempts
Number of Complaints per 1 customers
Fixed
Mobile
Number of Complaints per 1,000 customers (broadband)
Fixed
Mobile
Service Quality 5tandards & Consumer Protection Rules Compliance
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- R€poillnE c.rdar .FCC form 481
OME.,qintiol flo. tq60@6/pM! coqtrol ,{0, 306q@r9
Jqty 2013
Collsiilonform
<010> StudvArea Code 4 ? 9019
Cuater Te Bloadband Senices LLC
<020> Prorram Year 2 015
<030> Contac{ Neme - per3on usAC should contact reeardinE this data Demis L Thotuck
<035> Contact Numbcr - Numbar of p€Bil ldantified in data line <O3O) 2066?92281 exr .17
<)39> CohtactEmallAddr.ss-EmailAddrc$ofo.rsonid.ntifi.dindataline<O3O> denn{e*arst.rr.t..r
TO BE COMPTETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIEX 15 FIttNG ANNUAL REPORTING ON ITS OWN BEHAI.F:
Certification of Offlcer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or Ll Reclplents
c.rtlty that I rm an otfiGff oflhc rcportlnt ajrlec my responslbllltl€s lncludc ensurlnt the accu.ac, ottha annual rcponlnS requlremrnE for unlv.Bal sarulc. suppo.l
crlpl!trts; rnd, to thc bart of my knowledle, tha lnformation reported on this form and in loy stt.chmcntr is accurrtc.
lameof Re@nineCatrler. Cu€ter felcphon. groailband Seryicea LLC
cdf Autho.ir.dOfli..r: CER,IIFISD ONLIBts orte 06/r0/2014
,rinted name ol authori2ed otficer: Demlr Thornoch
itl€ orDoiltion of Authorlred offlcer: preaident
^J A,,rh^ri,./ dfi.-r. 2O8A7922A1 .\t.11
,tudyArea Code of Rercrtinr Carier: 479019 Filim Due oate for this form' 07l01/201't
Ps.on3 willtully mklnS f.13. rt.L6rnt3 on thi3 fdm c.n b. punish.d by tine o.lorfsitur. und.r th€ Comunl€tloor Ad of 1934, 47 U,S,C. 9S 502, 503(b), or fin. or impritonmant
und.r Titl. 18 ofth. United Shtar Code. 18 U.S.C. ! 1(x)1.
PaB€ 13
lEauon . ASem / Came, FCC Form il81
€olhduotr Form OMB @ntrol No. 3060{986/oMB control No. 3060{819
-AlQnt/ Crtrle,
201t
479019
<015> StudyArcaName Custer TeLePhone Br@dband Services LLC
<020> Proa.am Year 20
<030> ContactName-personUSACshouldcontactrerardinrthisdata Demis L Thornock
<O3S> Cdnre.tT.l.6hoh.Nuhb.r"Numberofersonidentifiedindataline<030> 2089792291 6xt.17
<039> Contart Email Address - Email Address ofperson identified In data line <030>
TO BE COMPTETED BY THE REPORTING CARRIER, IF AN AGENT IS TILING ANNUAL REPORTS ON THE CARRIER'S BEHAIr:
TO BE COMPLTTED BY THE AUTHORIZEO AGENT:
Certification of officer to Authorize an Agent to File Annual Reports for CAF or Ll Recipients on Behalf of Reporting Carrier
c.rtity that (N.me of ls authori.€d to lubmit thr lnformation roportld on behalf o, lho reporling carrier.I
lso certify lhat I am En gmer o, thc rsporling carrier; my rgrpontibilltie3 Include gnsuaing tha accoracy oflhe.nnual data roporting requirement! provlded to ihE authorlzGd
genli snd, to ths be3t of my knowlodgo, th6 r6portr aod dats provldod to tho auihoriz.d ,gent is accu6te.
lame of Authorired AEent:
lame of
;lEnature of Authorlr€d Ofricer D3ter
rrinted name ot Authorired Officer:
itle ot Dosition bf Authdri2rd Officer:
el.phone numbe. ofAuthorized Ofticer: ext
;tudv Area Code of Carrier:Filint Due Date fo. ihis form:
Peeds willfully makiht f.lse iatcmnts on thii form can be punished by fine or forfeiture under the Cmrunicationi Ad of 193a, a7 U.5.C. 15 502. 501(bl, or fine or imprlsdment
und.rTifl.18ofthe uoitcd shtes code, 18 u.s.c_ 5 1001.
Certification of Agent Authorized to Flle Annual Reports ,or CAF or Ll Recipients on Behalf of Reporting Carrier
he data .eported hereln based on data provlded by the reportlng carrler; tnd, to the bsl ot my knowl€dge, the lnformatlon reported he.ein ii rccunte.
lame of Remrtine car.ier
lame ofAuthorized A€ent or Emolovee ofAq€nt:
iirnature of Authori!.d A!.nt or Emolowe ofA(entl Date:
itle or @sition of Authorized Asent or Emolove€ ofAqeat
Asent or Emolovee of A
;tudv Area Code of Reoortins Cariler:Filing D@ Date lor this form:
18 of rhe Unfred Starel Code, 18 U.5.C. 5 1001.
Page 13
Attachments
Service Quality Standards and Consumer Protection
Custer Telephone Broadband Services LLC ("Custer'') understands and complies with the ldaho
Public Utilities Commission's Telephone Customer Relations Rules, IDAPA 31.41.01, adopted under
the general legal authority of the Public Utilities Law, Chapters 1 through 7, Title 51, ldaho Code,
and the Telecommunications Act of 1988, Chapter 5, Title 62, ldaho Code, with regards to service.
These telephone customer relations rules provide a set of fair, just, reasonable, and non-
discriminatory rules regarding deposits, guarantees, billing, application for service, denial of service,
termination of service, complaints to telephone companies, billing for interrupted service, and
provisions of certain information about customer to authorities.
Custer implements theTelephone Consumer Relation Rules through the terms and conditions set forth in
its tariff, and through its standard company operating procedures, which is readily available to the
public at their Headquarters olfice.
Custer also complies with Customer Proprietary Network lnformation (CPNI) and Red Flag rules through
established operating procedures. A description of Custer's CPNI procedures is filed annually with the
FCC.
F:\Home\Share\ETC Filing CTBS\4790191 D510.docx
Functionality in Emergency Situations
Pursuant to 47 C.F.R. S 54.313(a) (6) and/or 47 C.F.R 5 54.422(b) (4) as set forth in 47 C.F.R. $ 5a.202(a)
(2) Custer Telephone Broadband Services LLC meets the requirements to remain functional in
emergency situations and has the following capabilities: Back-up power is provided to Custer
Telephone's central and or remote office{s) by use of fixed generator and batteries that provide it with
120 hours of emergency power service. ln addition, Custer Telephone's field electronics have 8 hours of
back-up power by use of fixed/mobile generators and batteries. Custer Telephone has equipped its
remote offices/and or field gear, with Emergency Stand Alone technology that will provide for call
completion and access to 911 in emergency situations. Custer Telephone is capable of managing traffic
spikes resulting from emergency situations.
F:\Home\Share\ETC Filing CTBS\4790191D610.docx
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Financial assistance is available in ldaho to help qualified low-income individuals pay
for teleplione service. The Idaho Telephone Serice Assistance Program (ITSAP) offers
a $2.50 discount on monthly telephone bills. A separate program - the Federal
Communication Commission's Life line program (Lifeline) offers a monthly discount of
59.25. ITSAP provides a communication "lifeline" to those rvho might not otherwise be
able to afford telephone sen ice. It also enhances the value of serv'ice for everyone by
increasing the number of people rvho can be reached by telephone. A small surcharge is
applied to eyery Idaho telephone line each month to reimburse local teleplrone corlpanies for thc cost of state discounts
under ITSAP. The surcharge is waived for customers receiving the ITSAP discount. The ldaho Public Utilities
Commission (IPUC) reviews the surcharge annually and may increase or decrease the surcharge.
lYho Is Eligible?
Any residential customer wl-ro meets program-based or income-based eligibility criteria. To find out if you are eligible
contact the Eastem Idaho Comrnunity Action Partnership.
The assistance provides the follorving discounts:
Landline:r ldaho Telephone Service Assistance Credit - $2.50. Lifeline FCC End User Charger Credit - $6.50r Federal Lifeline Credit - $2"75
Horv Do I Apply For Assistance?
ln order to receive benehts, you must apply for these programs rvith the Eastem ldaho Community Action Partnership
(EICAP) office. Website link and local address is listed belorv. EICAP rvill rvork with you and Custer Telephone to
recerti$ you for the program each year; failure to recefiify will terminate your eligibility for program benefits.. Apply at the Eastem ldaho Cornmunity Action Partnership office.. If you are eligible, your name and telephone number lvill be forwarded to Custer Telephone or your local service
provider ifdifferent than Custer Telephone.o The monthly discount rvill begin by your next billing period if your name and number match the telephone
company's records.
Do I Need To Apply Every Year?
Yes. Your eligibility must be rene,,ved each year.
If you have questions regarding ITSAP, please contact Custer Telephone or the Eastem ldaho Community Action
Partnership.
Lifeline is a govemment assistance progmm; the service is uon-transferable, only eligible consumers may eruoll in the
program, and the program is lirnited to one discount per household.
Eastern Idaho Cornmunity Action Partnership
955 Riverfront Drive
Suite A
Salmon,ID 83467
208.756.3999
http:/,,ri u'u .c icilp,el g-
Lifeline Service Terms
Custer Telephone Broadband Services LLC is a quality telecommunications service provider rvho provides basic and enhanced services
at reasonable rates rvithin its service territory. Basic Residential service is offcred at the lbllowing rate:
Ivlonthly One-TimeRates Non-Recurring
Single Party Resideuce Service
Tlre follorving fees apply in addition to the above monthly rates:r Network Access Fee. Idaho Telephone Service Assistance Program (ITSAP)r Idaho Universal Service Fund (lD USF)o Lemhi County 9l I Fee. Federal Excise Taxr Federal Universal Service Fund
Single Party Residential Service Total
Federal Lifeline Credit
Idaho Telephone Assislance Program Credit
Single Party Universal Life Liue Service Monthly Rate*
*Discounted basic service rates and free Toll-Blocking are
The above rates include the following:
Charges
s r 4.00
$6.50
$0.03
$0.25
$1.2s
$0.77
$1.07
$23.87
($e.25)
($2.s0)
$12.12
$ r8.00
available to those that qualifo
$18.00
for Universal Life Line Service.
r Local Callinge Touch Tone Capabilityo Access to Operator Serviceso Directory Assistance and Inter-Change Service Providersr Voice Grade Access to the Public Switched Networkr Free Access to 800 and 800-like Toll Free Serviceso One Free Directory Listing. Free Access to a Business Office and Free Access to the Idaho Relay Sewice by Dialing 7l I
Emergency 9ll Service..................Surcharge for 9l I services
are assessed according to
Govemment assessmenLs
Long Distance ls not included.
Long Distance rate is ten cents ($0. l0) per nrinute
Custer Telephone Broadband Services LLC offers basic services to all customer-s rvithirr its service territory.
For additional detail on any of these services, please contact our busiuess office at 208.756.41 I 1 or toll-free 866.879.228 I .