20131015Oregon-Idaho Utilities ETC and FCC 481.pdf

CHEGSN-IOAHO UTILITIES INC.
1023 N. Hortcn Street
PO. Box 1880
Narnpa, ldaho 836$3
?08-461 -7802
208-461-7896 FAx
october 75,2073
Ms. iean Jewell
Commission Secretary
ldaho Public Utilities Commission
427 W. Washington
Boise, fd.83720-A074
Jean.iewelL@ p uc. ida ho.sov &nr R-r-l 7-o)
RE: Commission Order No. 32867 2013 Eligible Telecommunications Carrier Annual Reporting to
the ldaho Public Utilities Commission.
Dear Ms. Jewell,
Enclosed, please find a copy of the Oregon-ldaho Utilities FCC form 481 submission for SAC 532390 for
program year 2014 along with a completed "AFFIDAVIT oF BUSINESS OR CORPORATE OFFICER". This
Form 481 has been filed with USAC but has not been filed with the FCC due to the ongoing shutdown of
the federal government. This Form 481 will be filed with the FCC as required once the FCC is again open
and available to receive such filings.
ln accordance with IPUC Rules of Procedure Rule 67, financial and audit information contained in the
FCC Form 481 for Oregon-ldaho Utilities, lnc. is confidential and is protected by law from public
inspection, examination or copying under Title 9, Chapter 3, Section 9-3400 (1Xa) and (b). lndependent
economic value is derived from this information not being readily ascertainable by proper means by
other persons who could obtain economic value from its disclosure or use and Oregon-ldaho Utilities,
lnc. makes reasonable efforts to maintain the secrecy of this information. This protected information
has been separated from the information not protected from public inspection and is being submitted
to the PUC via certified mail as required by the IPUC rules of procedure.
lf you have any questions or need additional information concerning this submission, please contact me
at [phone] orvia e-mail at [e-mail].
Sincerely,
Douglas N. Musgrave
Manager
State of ldr,"&l: ..-J
County o1 Csrn-,{A n i
CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
PROTECTION, ABILIry TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH.COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The ldaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications
Carriers Certify that it is compliant with the applicable service quality standards and consumer protection
rules; and ETCs rnust demonstrate the ability to remain functional in emergencies. ln addition, the
Comrnission must file an annual certification with the USAC and the FCC that all federal high-cost support
provided to ETCs within the State of ldaho will be used only for the provision, maintenance, and
upgrading of facilities and services for which the support is intended. Accordingly, the undersigned states
and verifies under oath the following:
1. I am an officer of Oregon-ldaho Utilities. lnc. , an eligible telecommunications carrier for
receiving federal universal service support under section 214 (e) of the Telecommunications Act
of 1996 in the state of ldaho.
2. I am familiar with the Company's day{o-day operations in the state of ldaho and with the State's
service quality standards and consumer protection rules set forth in Commission Order
No.29841.
3 Oreoon-ldaho Utilities. lnc. is complying with applicable service quality standards and
consumer protection rules of the Federal Communications Commission and the ldaho Public
Utilities Commission.
4. I certify to the Commission that the Company is able to remain functional in emergencies as set
forth in Commission Order No. 29841 and in 47 C.F.R $ 54.201 (a)(2).
5. I also certify that all federal universal service support funds received by
OregonJdaho Utilities.lnc. during the current calendar year will be used in a manner
consistent with section 254 (e); that is, for the provision, maintenance, and upgrading of facilities
and services for which the support is intended. The company will continue to comply for the
period of January 1, 2014 , through December 31, 2014 , to be eligible for federal universal
service fund support.
6 This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the
IPUC to certify to the FCC that the federal universal service support received by the eligible
carriers in the state will be used in a manner consistent with Section 254 (e) of the
Telecommunications Act.
Cathy M. Gifford
f*ohry Public
State of ldaho
Date
SUBSCRIBED AND SWORN to before me this I54 Oay of October
Notary Public for
dCtb
Page 1
Fo]m 481 - Carrier Anilal RepoGi:S
rGC tan ai!,
oa(E*rdra& xao{aaGroa*ed*!.f nGtso6rt
,4t,[IForm
<olD Study Area Code 5l]19C
oa?r60x rilAltc<015> Study Area Name
<020> ProRram Year
<030> Contact Name: Person USAC ghould contact
with questions about this data
D9ug nisgrJ.Jc
<035> Contact Telephone Number:
Number ot the person identilied in data line <03O>
<039> Contact Email Address:dou-q, hrsg:evriqoruLtle:dr. lrec
Email of th€identiticd in date line <030>
5&'*I . t ,..54,ls.r
fq*u&dmffcsrt o{r
$ORAIICAR*ERS
<100> Servicc Quality lmprovement Repo.tint r==rc
tr=r:==I con plete at oahe c! @tk'ht ? t I
lafrpLte dilehed @,,3he.ti
khek ro toditd. cedticolonl
I g I toa ha d de tc np lie d@un eo r I
lchffk to indicda cdd;li@don)
I otao.h. d d" \.ri p lif &. ufr e nt)
(tofr plcta o ftoched w.\th*t )
(r ofr I tle ott oc h(d fr il\hmt I
lcofr lbe oft ehed wo*t h* t )
(il yes, tmghte ottached wottshet)
(.hdl to indboe e^iti@non)
(o I I oah alasc n pl iE doc lme h( )
(if not, .h.ck to indrore cenificottMl
Itffi pl. te ottochc d m*sM 4
lcofr ple t. ou* hcd mrksh e.a )
<20O> Outace Reoortins (voicel
<210> | t ll<- check box rf no outages to report
<300> Unfulfilled Service Roquests (voice)
<310> Detail on attempts {voace}
<320> Unf ulfi lled Servicc Requests (broadband)
<330> Detail on Attempts (broadband)
<400>
<410>
<420>
<430>
<440>
<450>
<500>
<510>
<600>
<610>
<700>
<710>
<800>
<900>
<1000> Voice Services Rate Comparability.tororE^ ^A<1100> Terrestrial Backhaul (Y/N)7 t? (.
<11 10>
<1200> Tcrms and Condition for Lifeline Curtomers
Number of Complaints per 1,000 customers {voice)
Fixed
Mobile
Numbcr of Complaints per 1,000 customers {broadband}
Fixed
Mobile
Service Quality 5tandards & Consumer Protection Rules Compliance
Functionality in Emergency SituationsW
Company Price Offerings (voice)
Company Price Offerings (broadband)
Operating Companies and Affrliates^
Tribal Land Offerings (Y/N)? tl
lot tod dcx hptie dt ufrnt )
lo t M c h de t,pltua dx u a?. t.t
r7-f/!-t
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<2000>
<2005>
<3000>
<3005>
Price Cap Carri€rs, P.oceed to Ptice Cao Additional tlocumentation Wortshcet
hcludinq Rote-ol-Retufi CoftErs affilioted with Price Cop Locol Exchonge Corriers
l.hek b indi@G catntnotuh)
(afr Ol at. ottochctl w*th e. t )
Rate of Return Carriers, Proceed to ROR additional Documentation workhee,t
f.hc.k to ;^dicot a.fttficoagn)
(c@pleae oatoched wi*sea )
l0/1 1i2013 Page 1
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Line 510 Service Quality Standards & Consumer Protection Rules Compliance
Oregon-ldaho Utilities, lnc. complies with the service quality standards in the State of Oregon as defined
under OAR 85S034-0390 Retail Telecommunications Standards for Small Telecommunications Utilities.
Oregon-ldaho Utilities, lnc. complies with the service quality standards in the State of ldaho as defined
under IDAPA 31.41.01The Telephone Customer Relations Rules- Supervisory personnel periodically
monitor activities and information about customer service orders and trouble reports in these states to
insure service quality standards are being followed. Frequent interastion between supervisors and field
and customer service staff helps to ansure that each employee understands their role in following these
standards.
Oregon-ldaho Utilities, lnc. complies with allapplicable requirements on consumer protection rules
including OAR 8@0344390 Retail Telecommunications Standards for Small Telecommunications
Utilities in the State of Oregon, IDAPA 31.41.01The Telephone Customer Relations Rules in the State of
ldaho, 47 CFR Part 64 Subpart U, Customer Proprietary Network fnformation, and the FederalTrade
Commission Red Flag Rules. Employee training is held yearly on the requirements of each of the above
as well as general training on disclosure of customer information to unauthorized parties. Supervisory
personnel periodically monitor the activities of field and customer service personnel for compliance.
Line 610 Functionality in Emergency Situations D€scription
Oregon-ldaho Utilities, lnc. has engineered our communications network to remain funaional in
emergency situations as required by applicable state and federal regulations. Main Central office sites
have emergency power generators that run automatically in the errent of a commercial power loss. ln
addition, these sates have battery backup which will allow them to remain functional in the event of a
loss of generator power. Second tier remote switch sites and remote concentrator sites have battery
backup to continue operation in the event of a comrnercial power loss and the company has an
inventory of portable generators which can be manually deployed to remain operational during
extended commercial power loss events. Our class 5 switch and second tier remote sites have
emergency stand alone capabilities to continue operation during an isolation event. All main switch,
second tier remote switch, and remote concentrator sites heve redundant transport paths allowing
them to re-route traffic in the event of an emergenry.
Allswitching concentrator and transport equipment have redundant criticalsystems to continue
opemtion during an anternal card failure. We maintain a Rural Utilities Service recommended standard
set of spare cards and parts in house for all mission critical systerns- Routine maintenance is conducted
on all mission critical systems. OIU also has an automated alarm monitor system in place that alerts
company personnel of system malfunctions 24 hours a day, 7 days per weelq 365 days per year. Our
network was engineered to exceed generally accepted traffic handling standards within the industry to
assure continued operation during traffic spikes and during busy hour and busy day events.
Une (1210) - Terms & Conditions of Voice Telephony Lifeline Plans
Oregon-ldaho Utilities does not have any service offerings specific to low income subscribers.
Discounts to local service rates are available to qualified low income subscribers through the
lifeline assistance program. Oregon-ldaho Utilities offers flat rate local service that includes
unlimited calling within the defined local calling area, with access to 911 service, operator
services, directory assistance, and lnterexchange carriers. Oregon-ldaho Utilities does not offer
toll service to our subscribers.
The below media ad was printed on a quarterly basis in The Argus Observer and The Owyhee
Avalanche during 2012 informing the public, including those eligible for Lifeline, the availability
of Oregon-ldaho Utilities telephone service.
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Line (301.7) - RUS Operating Report and Management Letter Attachment (including notes)
This section is confidentialand protected from public inspection.