20131015New Cingular Wireless PCS ETC Report .pdf

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John D. Sisemore
AT&T Services, lnc.
162 Roseheart
San Antonio, TX 78259
(210)s4s-351e (T)
(214) 202-s076 (M)
John.sisemore @ att.com4e ! '! nnT
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gat&t
VIA Overnieht Mail
October 14,2013
Jean Jewell, Commission Secretary
Idaho Public Utilities Commission
472W. Washington
Boise, Idaho 83720-0074
RE: Annual ETC Report of New Cingular Wireless PCS, LLC ('AT&T Mobility")
Dear Ms. Jewell:
Enclosed please find the Annual Eligible Telecommunications Carrier Recertification
Report ("Report") of New Cingular Wireless PCS, LLC ("AT&T Mobility") which is due
on October 15,2013.
AT&T Mobility's complete Report contains various confidential sections and therefore it is
submitting under separate cover the following Confidential Reports: 479006ID112 (Service
Improvement Plan with Map) and 479OO6ID200 (outages). These documents contain
confidential and trade secret information and are exempt from public disclosure.
Also included is the original Affidavit of Business or Corporate Officer which was executed by
Jenifer Robertson.
If there are any questions, please do not hesitate to contact me.
Sincerely,
e- -.S-*-
John Sisemore
Director - Regulatory
Enclosures
State of Colorado
County of Arapahoe
)
)ss
)
CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
PROTECTION, ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPOMTE OFFICER
The ldaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications Carriers certify
that it is compliant with applicable service quality standards and consumer protection rules; and ETCs must
demonstrate the ability to remain functional in emergencies. ln addition, the Commission must file an annual
certification with the USAC and the FCC that allfederal high-cost support provided to ETCs within the State of
ldaho will be used only for the provision, maintenance, and upgrading of facilities and services for which the
support is intended. Accordingly, the undersigned states and verifies under oath the following:
1. I am an officer of AT&T Mobility Services LLC, an eligible telecommunications carrier for receiving federal
universal service support under section 214(e) of the Telecommunications Act of 1996 in the state of
ldaho.
2. I am familiar with the Company's dayto-day operations in the state of ldaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No. 29841.
3. The Company is complying with applicable service quality standards and consumer protection rules of the
FederalCommunications Commission and the ldaho Public Utilities Commission.
4. I certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No. 29841 and in 47 C.F.R. $ 54.201(a)(2).
5. I also certify that all federal universal service support funds received by the company during the current
calendar year will be used in a manner consistent with section 25a@); that is, for the provision,
maintenance, and upgrading of facilities and services for which the support is intended. The company will
continuetocomplyforthe period of January 1,2014, through December 31,2014, to beeligiblefor
federal universal service fund support.
6. This verification and affidavit is provided to be the ldaho Public Utilities Commission to enable the IPUC to
certify to the FCC that federal universal service support received by the eligible carriers in the state will be
used in a manner consistent with Section 254(e) of the Telecommunications Act.
SUBSCRIBED AND SWORN to before me this
ffi My Commission expires
residins ", 942, (n
REDACTED. FOR PUBLIC DISCLOSURE
Form 481 - Carrier Annual Reporting
ffiE
oMa
Collection Form Avt. Eurd.n t*lad.H R.rxdnt 20
<010> Studv Area Code 479006
<015> StudyArea Name llr'ii r'rirrll ra :ii aaresi
<020> Program Year 20L4
<030> Contact Name: Person USAC should contact
with questions about this data
Vonda T Long-Dillard
<035> Contact Telephone Number:
Number ot the person identitied in data line <030>l2j2l 4s7-2043
<039> Contact Email:vl44ii8i?Datt. i:cni
Email ot the son identitied in data line <030>
54.313 I U.422
Completion I Completion
ANNUAL REPORTING FOR ALt CARRIERS
l-----7-ffiw
a---1---7-
<100>
<200>
<210>
<300>
<310>
<320>
<330>
<400>
<410>
<420>
<440>
<450>
<500>
<510>
<600>
<610>
<700>
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<900>
<900>
<1000>
<1010>
<1100>
<1110>
<1200>
Service Quality lmprovement Reporting
Outage Reporting (voice)
f-7--1.-- check box if no outages to report
Unfulfilled Service Requests (voice)
Detail on Attempts (voice)
Unfulfilled Service Requests (broadband)
Detail on Attempts (broadband)
Number of Complaints per 1,000 customers (voice)
Fixed
Mobile
Number of Complaints per 1,000 customers (broadband)
Fixed
Mobile
Service Quality Standards & Consumer Protection Rules Compliance
Functionality in Emergency Situations
Company Price Offerings (voice)
Company Price Offerings (broadband)
Operating Companies and Affiliates
Tribal Land Offerings (Y/N)?
Voice Services Rate Comparability
Terrestrial Backhaul (Y/N)?
Terms and Condition for Lifeline Customers
( c om pl et e ott o c hed w o r k s heet )
( com pl et e ott o ch ed w o tksh e et )
lotl och desc npttve document)
( ottoch det.n pilve document )
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(che.k to i ndt cote cettilcotbn )
(ottoched desc il ptive d ocument)
(check to indicote certificotion)
(ottoched d 6criptive docum ent )
(complete ottoched w orksheet)
( com pl et e a tt o ch e d w ot k s heet )
( com plet e oltoched wotksheet)
(if yes, complete ottoched worksheet)
(check to indicote certiicotion)
(ottoch d etcnpi ve docum ena )
(il not, check to indtcote cernlicotion)
(com plete ottoched w orksheet)
( con plet e dttoched w orksheet)
<2000>
<2005>
<3000>
<3005>
Price Cap Carriers, Proceed to Price CaD Additional Documentation Worksheet
lncluding Rote-of-Return Corriers offilioted with Price Cop Locol Exchonge Corriers
Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet
(check to indi coae cettifi cotion )
( com pl et e a tt o ch e d w or ksh eet )
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,tudv AFi Cd& at Q.oMip &.d.r:479m6 Filiar Ou. t!2b for this lorm:10/15/101t
FdronJwillfullymekintr.li.rt&mantrootiirro.oqobapuai$lred!?OeqlorGituruu.rd.rlh!Comounlcatbnr,tctotl9r4, 1?U.9.4.95502.5O3(bl,o.fi[ot
imprsmrntund.rTitl€ lSotthiUnit.dSt r.rCodt, 18U.S.C. I l0O1-
479006tD - B
ATTACHMENTS
479006tD - I
CONFI DENTIAL EXH I BIT 479OO6ID1 12
CY2012 Network lmprovement Plan
REDACTED
REDACTED - FOR PUBLIC DISCLOSURE
CONFIDENTIAL EXHIBIT 479006ID1 12
CY2013 Network lmprovement Plan
REDACTED
479006tD - 11
CONFIDENTIAL EXHIBIT 479006ID1 12
CY2014 Network lmprovement Plan
REDACTED
REDACTED - FOR PUBLIC DISCLOSURE
CONF!DENTIAL EXH IBIT 479006ID1 12
Coverage Map
REDACTED
REDACTED. FOR PUBLIC DISCLOSURE
EXHTBIT 479006tD310
AT&T MOBILITY'S REPORT OF UNFULFILLED REQUESTS
FOR SERVICE FOR THE 2012 CALENDAR YEAR
Number of Unfulfilled
Requests for Service
Description of How Service Was Attempted
0 Section 5a.313(a)(3) of the Commission's rules requires an ETC to
report the number of requests for service from potential customers within
the ETC's designated service area that were unfulfilled during the past year.
The filing must also detail how the ETC attempted to provide service to
those potential customers. In response to a request for service, AT&T
Mobility takes the following steps:
I ) AT&T Mobility will provide service on a timely basis to
requesting customers within AT&T Mobility's service area
where AT&T Mobility's network already passes the potential
customer's premises;
2) If a customer cannot be served by AT&T Mobility's existing
facilities, AT&T Mobility will provide service within a
reasonable period of time, if service can be provided at
reasonable cost by:
a) Modifying or replacing the requesting customer's
equipment;
b) Deploying a roof-mounted antenna or other equipment;
c) Adjusting the nearest cell tower;
d) Adjusting network or customer facilities
e) Reselling services from another carrier's facilities to
provide service; or
f) Employing, leasing or constructing an additional cell site,
cell extender, repeater, or other similar equipment.
If, after these steps, the customer cannot be served, AT&T Mobility will
notify the customer and provide the Commission with an annual report of
how many requests for service could not be filled. ln2012 AT&T Mobility
had 0 unfulfilled service requests in ldaho.
479006tD - 14
CTIA
The Wireless Association '
EXHrBrr 479006rD510
REDACTED - FOR PUBLIC DISCLOSURE
Steve Largent
!\.tai(r,!'::( Lt )
E # ornoou,oi(tr6rr-jri, !rrer)r, hrw
CC, [w*v*\rttLLl/nt
t: r p a nrt t n 11,,,o0,,,.,nn r,, r,,,,,,, n,
August 27,?012
Mr. Ilalph de la Vega
President and Chief Executive Ollicer
AT&'l'Mobility & Consumer Markets
AT&T
1025 Lenox Park Boulevard, Suite 8650
Atlanta, GA 30319
Dear Ralph:
Congratulatlp.ng! This letter is to notify you that AT&T Mobility has completed
the ree6rtitTCation process fbr the CT'lA Business Continuity/Disaster Recovery Program
("Program") for the pcriod July I ,2012- June 30,2013. CTIA deems AT&T Mobility is
compliant with the principles and objectives of the Program and confirms A1"&T
Mobility has recertified that it has implemented and maintained the requirements set forth
in the Program.
Please ensure that the relevant employees of AT&T Mobility are aware of your
recertification status. If you should have any questions concerning the ccrtification
process, please contact Michael Altschul, CTIA's Senior Vice President & Ceneral
Counsel, at [phone] or [e-mail],
CTIA commends A1'&l'Mobility for its ongoing leadership and participation in
the CI'IA Business Continuity/Disaster Recovery Program, and we look forward to
continuing to work with AT&T Mobility on this important industry initiative.
cerely,
Bruce Lundeen
BCP Standards & Practices
AT&T Business Continuity Planning
Steve
:)rjrtc tj0c Wash,r,-Jlor), i)L. l0()3fj fularn l01l 785 008l
cflA
The Wireless Association"'
EXHTBTT 479006rD510
REDACTED - FOR PUBLIC DISCLOSURE
Exp:rnorng the Wireless Frortiier
Steve Largent
rle:,u-tr: l'it-l
'ls-4'tE 4790061D.1il{6lri.rr.,rr*r:,
August 16,2012
Mr. Ralph de la Vega
President and CEO
AT&'f Mobility Services, L[.C
1025 Lenox Park Boulevard, 8650
Atlanta, GA 30319
Dear Ralph:
Congratulations! This letter is to notify you that AT&T Mobility ("AT&T") has
completed the recertification process fbr the CTIA Consumer Code for Wireless Service
("Voluntary Consumer Code") tbr the period January 1,2012 - December 31, 2012, and is
deerned compliant with the principles, disclosures and practices set forth in the Voluntary
Consumer Code. Accordingly, AT&T is authorized to use and display the CTIA Seal of
Wirclcss Quality/Consumer Information, subject to the terms and conditions set tbrth in the
attached License Agreement.
Please ensure that the relevant employees of AT&T review the [,icense Agreement before
using the Seal. Use of the Seal constitutes acceptance of these terms and conditions. Upon
request, we will provide two specimens (color and black/white) of the Seal for AT&T's use on
its website or collateral materials, If you should have any questions concerning the
recertification process or use of the Seal, please contact Michael Altschul. C'flA's Senior Vice
President & General Counsel, at [phone] or nraltschul(4)ctia.org..
C'I'IA commends AT&T for its ongoing leadership and participation in the CTIA
Voluntary Consumer Code, and we look fbrward to continuing to work with AT&T on this
important industry initiative.
Sincerely,
Steve Largent
Attachment
cc: Martin Crambow
l{w (,utrr [i00 f/.t:;lrrrr0lorr, t)(- ]iJO:J(j
CTIA
The Wireless Associatron E x p,; t t t1 t r tt 1 t i, e lrli i t h.; :.; :,; l: t t ) r ) t r t, t
SEAL OF WIRELESS QUALITY/CONSUMER INFORMATION
LICENSE AGREEMENT
Company is hereby granted a non-exclusive, world-wide, royalty-free license to use
CTIA's Seal of Wireless Quality/Consumer lnformation ("Seal") to represent that
Company voluntarily adopts and follows the CIIA Consumer Code for Wireless Seruice
and has certified such to CTIA.
CTIA permits the use of appropriate references to CTIA and the Seal solely in
connection with the CTIA Consumer Code for Wireless Sorvlce Program. References to
the Seal shall not be misleading as to the extent of Company's voluntary support and
participation in the CTIA Voluntary Code for Consumer lnformation program. The Seal
may appear in Company's advertising, promotional material or other literature to indicate
its voluntary and consistent application of the CTIA Consumer Code for Wireless
Servlce.
Upon CTIA's acknowledgement of Company's certification, CTIA shall supply Company
with a specimen of the Seal. Company shall not modify or alter the Seal without prior
written permission from CTIA, and such permission shall not be unreasonably withheld.
Company agrees to amend or discontinue the use of the Seal upon written request of
CTIA. Company shall immediately cease use of the seal upon receipt of CTIA's written
notice to do so.
Company assumes full and complete responsibility for its use of the Seal, and agrees
that its use of the Seal constitutes a declaration that Company voluntarily adopts and
follows the principles set forth in the CTIA Consumer Code for Wireless Service.
Use of the Seal for other purposes than those stated in this License Agreement is an
unauthorized use of the Seal and is strictly prohibited.
This license may be renewed annually subject to Company's successful completion of
the certification process.
Use of the Seal constitutes acceptance of these legal terms and conditions.
EXHIBIT 479OO6ID51O
REDACTED - FOR PUBLIC DISCLOSURE
EE-I ":/ 4Tgoo6lpodtrijri] .,1ri,:,r ,\'V?VY ''r,l iilrl
REDACTED - FOR PUBLIC DISCLOSURE
EXHTBIT 479006tD610
AT&T MOBILITY'S CERTIFICATION REGARDING ITS AB!LITY TO FUNCTION IN
EMERGENCY SITUATIONS
Section 54.313(a)(6) of the Commission's Rules requires an ETC to certify an ability to function in
emergency situations as set forth in section 5a.202(a)(2) of the Commission's Rules. The standards
set forth in section 54.202(a\(2) include a reasonable amount of back-up power to ensure
functionality without an external power source, an ability to reroute traffic around damaged facilities
and a capability to manage traffic spikes resulting from emergency situations. AT&T Mobility has in
place emergency operation procedures so that it can function in an emergency. Backup power is
provided at switch locations and cell sites through a combination of batteries, portable and permanent
generators. AT&T Mobility also has mobile switches and portable COWs (Cells on Wheels) that it
can deploy in the event of an emergency. Based on the foregoing, AT&T Mobility certifies it is able
to function in emergency situations as set forth in section 54.202(a)(2).
479006tD - 18