20131015CTC Telecom ETC and FCC 481.pdf

GNe -ft r3-o I
State of ldaho)
County of Washington)
lt'- nr-= , -cERTr FTCATT ON BY ELI Gr B LE TELECOMMU N r CATr ONS iCnnnrffl
oF coMpLIANCE WrTH SERVTCE QUALITY AND CTJSTOMER
PROTECTION, ABILITY TO REMAIN FUNCTIONALIN EMERGENQIES,
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The ldaho Public Utilities Commission Order No. 29841requires that Eligible Telecommunications Carriers certify
that it is compliant with applicable service quality standards and consumer protection rules; and ETCs must
demonstrate the ability to remain functional in emergencies. ln addition, the Commission must flle an annual
certification with the USAC and the FCC that all federal high-cost support provided to ETCs within the State of
ldaho will be used only for the provision, maintenance, and upgrading of facilities and services for which the
support is intended. Accordingly, the undersigned states and verifies under oath the following:
1. I am an officer of CTC Telecom, lnc., an eligible telecommunications canier for receiving federal universal
service support under section 214(e) of the Telecommunications Act of 1996 in the state of ldaho.
I am familiar with the Company's day{o-day operations in the state of ldaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No. 29841.
CTC Telecom, lnc. is complying with applicable service quality standards and consumer protection rules
of the Federal Communications Commission and the ldaho Pubtic Utilities Commission.
I certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No. 29841and in 47 C.F.R. S 5a.201(aX2).
I also certify that all federal universal service support funds received by CTC Telecom, lnc., during the
current calendar year will be used in a manner consistent with section 254(e); that is, for the provision,
maintenance, and upgrading of facilities and services for which the support is intended. The company will
continue to comply forthe period of January 1,2014 through December 31,2014, to be eligible forfederal
universal service fund support.
This veriflcation and affldavit is provided to be the ldaho Public Utilities Commission to enable the IPUC to
certify to the FCC that federal universal service support received by the eligible carriers in the state will be
used in a manner consistent with Section 254(e) of the T Act.
lD- 15- 2a/ 3
Date
2.
4.
5.
l5 aryota,^[r[t
Odic:fu,-rArrn,rs.t JO / J
Notary Public for
DANALYNNE MUNDEN
Notary Public
State of ldaho
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My Commlssion expires J--z-Jlt/ll
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Page 1
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Ity0s/2013
Paer 13
sAc 47-9009
Service Quality Standards & Consumer Protection Rules Compliance
Form 481 Line item <500>
September 4,2OL3
CTC Telecom, lnc. understands and complies with the ldaho Public Utilities Commission's
Telephone Customer Relations Rules,lDAPA 31.41.01, adopted under the general legal authority
of the Public Utilities Law, Chapters l through 7, Title 61, ldaho Code, and the
Telecommunications Act of 1988, Chapter 6, Title 52, ldaho Code, with regards to service. These
telephone customer relations rules provide a set of fair, just, reasonable, and non-
discriminatory rules regarding deposits, guarantees, billing, appllcation for service, denial of
service, termination of service, complaints to telephone companies, billing for interrupted
service, and provisions of certain lnformation about customer to authorities.
sAc 47-9009
Functionality in Emergency Situations
Form 481 Line item <600>
Septernber 6,2073
Pursuant to 47 C.F.R. I 5aJ13(a)(6) and 47 C.F.R 5 54,22(bl(4) as set forth in 47 C.F.R S 5a.202(aX2) CrC
Telecom lnc., meets the requirements to remain functional ln emergency situations and has the
following capabilities: Back-up power is provided to central and or remote office(s) by use of fixed
generator and batteries that provlde it with emergency power service. ln addltion, CTC Telecom lnc.,
field electronics have 8 hour back-up battery power, additlonal backup power with use of fixed/mobile
generators. CTC Telecom lnc,, also has SONET technology in its network that allows for self-healing
network should a fiber cut occur in its core network and wlll automatically reroute traffic. CTC Telecom
lnc., also has a redundant paths within its network to provlde for the capability to reroute traffic. CtC
Telecom lnc., is equipped with technology that will provide for call completion and access to 911 in
emergency situations. CTC Telecom lnc., is capable of managing traffic spikes resulting from emergenc.y
situations,
Lifeline provides discounts to eliglble low-lncome consumers to help them establlsh and maintain wireless
service. lt also enhances the servlce for everyone by increasing the number of people who can be reached on
the telephone network, A small surcharge is applied to every ldaho tetephone line each month to reimburse
local telephone companies for the cost of state discounts under ITSAP.
What type of discount is availahle?
Lifeline assistance lowers the cost of basic, monthly local wireless service. Eligible consumers can receive a
flat rate credit of up to $ 1 1.75 per month. Of this $11.75, the FCC provides a $9.50 discount with the balance
of the discount from ITSAP (ldaho Telephone Assistance Program)- The consumer may choose any minute
plan offered by CTC Wireless to apply this credit.
How do I know whether I am eligible?
Eligibility for Lifeline support yanes by state. In ldaho, an individual may be eligible if he or she participates in
one of the following programs:
. Medlcaid. Supplemental Nuhition Assistance Program (Food Stamps). Supplemental Security lncome (SSl)r Federal Public Housing Assistancer Low lncome Home Energy Assistanoe. Temporary Assistance to Needy Families IIANF). National School Lunch Program's Free Lunch Programr Head Start
Eligibility is determined by the total household income that does not exceed 135o/o of the Federal
Povefry Guidelines (FPG).
THE ITSAP DISCOUNT APPLIES TO ONLY ONE TELEPHONE NUMBER PER HOUSEHOLD.
How do I apply for ITSAP?
Call Health & Welfare - 208-642-6400 orWestem ldaho Comrnunity Action Program (WICAP) at 208- 549-
2066. lf you are eligible, your narne and number will be fonamrded to your local telephone company
MORE INFORMATION IS AVAILABLE AT THESE WEBSITES
http.lllwww.idahocom mUnitya ctio n. org
Cllck on
Programs & ldaho Telephone Assistance Service
http: //wwt4r.fcc.gov
Click on
Lifeline; Affordable Phone Servlce
www. lifel[nesupport. org