20130926Citizens 2013 ETC Filing.pdf

805 Central Expressway South
Suite 200
Allen, Texas 75013

Phone [phone]
Fax [phone]
Email: [e-mail]

September 25, 2013

Ms. Jean Jewell
Commission Secretary
Idaho Public Utilities Commission
472 West Washington Street
Boise, Idaho 83710-0074

Re: 2013 Annual ETC Filing - Citizens Telecommunications Company of Idaho

Dear Ms. Jewell:

Citizens Telecommunications Company of Idaho (“CTC Idaho”) hereby files a state affidavit and
a copy of the annual reports that were filed with the Federal Communications Commission
(FCC) on September 24, 2013 in compliance with 47 CFR § 54.313 and 47 CFR § 54.422.
Section 54.313 applies to an eligible telecommunications carrier (ETC) receiving high-cost
federal USF support. Section 54.422 applies to ETCs receiving low-income support. Both
sections require the ETC to file the annual report with the FCC, the Universal Service
Administrative Company (USAC), and its relevant state commission. This year the FCC
extended the filing due date from July 1 to October 15.1
CTC Idaho requests the Idaho Public Utilities Commission to file the annual certification regarding
federal high-cost support with the Universal Service Administrative Company (USAC) and the FCC,
pursuant to 47 CFR 54.314(a).
Sincerely,

Kim Douglass
Manager - Regulatory Affairs

Enclosures

1 See Public Notice DA 13-1707, released August 6, 2013. “Wireline Competition Bureau Announces Filing
Deadline of October 15, 2013 for Eligible Telecommunications Carriers to File High-Cost and Low-Income Annual
Reports, and Announces Filing Deadline of December 16, 2013 for States and ETCs to File Annual Use
Certifications.”
Federal Regulatory Affairs
2300 N St. NW, Suite 710 Washington DC 20037
www.Frontier.com

REDACTED—FOR PUBLIC INSPECTION
September 24, 2013

BY HAND
Marlene H. Dortch
Secretary
Federal Communications Commission
445 12th St., S.W. Washington, D.C. 20554
Re: Connect America Fund, WC Dkt. No. 10-90; Lifeline and Link Up Reform and
Modernization, WC Dkt. No. 11-42
Dear Ms. Dortch:
Frontier Communications Corp. hereby files its annual report and certifications as required by
sections 54.313 and 54.422 of the Commission’s rules in accordance with the guidance of the Public
Notice issued August 6, 2013 for the companies listed below.1 Today Frontier is filing only the documents relevant to the companies listed below. Frontier will complete its filings for all of its
companies by the Commission’s October 15, 2013 filing deadline. A copy of this report is also being
filed with the Universal Service Administrative Company and each relevant State public service
commission in which Frontier operates as an ETC.
Portions of this filing for select companies are being made confidentially in accordance with the Federal Communications Commission’s (“Commission”) Third Protective Order in this docket2.
Specifically, Frontier requests confidential treatment of the detailed reporting of outages lasting
longer than 30 minutes in 2012, which includes the location, cause, duration and efforts taken to
prevent further outages. This information is competitively sensitive and is not normally released to the public; release of such sensitive data could give Frontier’s competitors an advantage in the
markets described therein.3 The non-redacted portions have been marked as confidential. Frontier
1 Wireline Competition Bureau Announces Filing Deadline of October 15, 2013 for Eligible Telecommunications Carriers to File High-Cost and Low-Income Annual Reports, and Announces Filing Deadline of December 16, 2013 for States and ETCs to File Annual Use Certifications, Public Notice, WC Dkt. Nos. 10-90, 11-42, DA 13-1707 (rel.
Aug. 6, 2013). 2 In re: Developing a Unified Intercarrier Compensation Regime; Establishing Just and Reasonable Rates for Local
Exchange Carriers; Connect America Fund; High-Cost Universal Service Support; A National Broadband Plan for
Our Future, CC Dkt. No. 01-92, WC Dkt. Nos. 07-135, 10-90, 05-337, GN Dkt. No. 09-51, Third Protective Order, DA 10-1749 (rel. Aug. 30, 2012). 3 Frontier notes that section 4.2 of the Commission’s rules, which governs disruptions of communications service,
states that reports of service disruptions are “presumed to be confidential.” 47 C.F.R. § 4.2 (2013).
REDACTED—FOR PUBLIC INSPECTION

requests that the documents marked as confidential be withheld from public inspection. Frontier is
also filing a redacted copy of this report for public inspection.

Frontier submits today information for the following companies; only those so marked are being filed confidentially.

State Study Area Name SAC Confidential Treatment Requested? AL Frontier-Lamar County 250301 Yes
AL Frontier Comm-AL 250306 No
AL Frontier Comm-South 250318 No
ID Frontier Communications Northwest 472416 Yes
ID Citizens-Frontier-ID 474427 No
MS Frontier-Mississippi 280460 No
MT Citizens-Frontier-MT 434322 Yes
NM Navajo-NM-Frontier 494449 No
PA Frontier-Breezewood 170149 Yes
PA Frontier-Canton 170152 Yes
PA Commonwealth Tel Co. 170161 No
PA Frontier-PA 170168 Yes
PA Frontier-Lakewood 170178 No
PA Frontier-Oswayo River 170194 Yes
TN Citizens-Frontier-Vol. State 290580 No
TN Citizens-Frontier-TN 294336 No

Please feel free to contact me with any further questions.

Sincerely,
/s/
Michael D. Saperstein, Jr.
Vice President, Federal Regulatory Affairs
Frontier Communications [phone]
Attachment
cc: Alexander Minard
Page 1
Page 1
FCC Form 481FCC Form 481 - Carrier Annual Reporting OMB Control No. 3060-0986/OMB Control No. 3060-0819
Data Collection Form July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name: Person USAC should contact with questions about this data

<035>Contact Telephone Number: Number of the person identified in data line <030>
<039>Contact Email Address: Email of the person identified in data line <030>
54.313
Completion
Required
54.422
Completion
Required
<100>Service Quality Improvement Reporting

<200>Outage Reporting (voice)
<210><-- check box if no outages to report

<300>Unfulfilled Service Requests (voice)
<310>Detail on Attempts (voice)
<320>Unfulfilled Service Requests (broadband)
<330>Detail on Attempts (broadband)

<400>Number of Complaints per 1,000 customers (voice)
<410>Fixed
<420>Mobile
<430>Number of Complaints per 1,000 customers (broadband)
<440>Fixed
<450>Mobile

<500>Service Quality Standards & Consumer Protection Rules Compliance
<510>
<600>Functionality in Emergency Situations
<610>
<700>Company Price Offerings (voice)
<710>Company Price Offerings (broadband)
<800>Operating Companies and Affiliates
<900>Tribal Land Offerings (Y/N)?
<1000>Voice Services Rate Comparability
<1010>
<1100>Terrestrial Backhaul (Y/N)?
<1110>
<1200>Terms and Condition for Lifeline Customers

Price Cap Carriers, Proceed to Price Cap Additional Documentation Worksheet
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers
<2000>
<2005>
Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet
<3000>
<3005>
ANNUAL REPORTING FOR ALL CARRIERS
(if yes, complete attached worksheet)
(check to indicate certification)
(if not, check to indicate certification)
(complete attached worksheet)
(attached descriptive document)
(check to indicate certification)
(complete attached worksheet)
(complete attached worksheet)
(complete attached worksheet)
(check to indicate certification)
(attached descriptive document)
(attach descriptive document)
(complete attached worksheet)

(check box when complete)
(complete attached worksheet)
(complete attached worksheet)
(attach descriptive document)

(complete attached worksheet)
(check to indicate certification)
(complete attached worksheet)
(check to indicate certification)

(attach descriptive document)
2014
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474427
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4
4
4
4
4
4
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CITIZENS-FRONTIER-ID
585-777-4557
4
4
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Cassandra Guinness
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09/20/2013
474427ID510
[e-mail]
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474427ID610
Page 2
Page 2
<010>
<015>
<020>
<030>
<035>
<039>
<110>Has your company received its ETC certification from the FCC?(yes / no )
<111>
If your answer to Line <110> is yes, do you have an existing §54.202(a) "5
year plan" filed with the FCC?(yes / no )
If your answer to Line <111> is yes, then you are required to file a progress
report, on line <112> delineating the status of your company's existing §
54.202(a) "5 year plan" on file with the FCC, as it relates to your provision of
voice telephony service.
<112>Attach Five-Year Service Quality Improvement Plan or, in subsequent years,
your annual progress report filed pursuant to 47 C.F.R. § 54.313(a)(1). If your company is a
CETC which only receives frozen support, your progress report is only
required to address voice telephony service.
Please check these boxes below to confirm that the attached PDF, on line
112, contains a progress report on its five-year service quality improvement
plan pursuant to § 54.202(a). The information shall be submitted at the wire
center level or census block as appropriate.
<113>Maps detailing progress towards meeting plan targets
<114>Report how much universal service (USF) support was received
<115>How (USF) was used to improve service quality
<116>How (USF)was used to improve service coverage
<117>How (USF) was used to improve service capacity
<118>Provide an explanation of network improvement targets not met in the prior calendar year.

Study Area Code
Study Area Name
Program Year
Contact Name - Person USAC should contact regarding this data
Contact Telephone Number - Number of person identified in data line <030>
Name of Attached Document (.pdf)
Contact Email Address - Email Address of person identified in data line <030>
(100) Service Quality Improvement Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
Page 3
Page 3
(200) Service Outage Reporting (Voice)FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<220><a><b1><b2><b3><b4><c1><c2><d><e><f><g><h>
NORS
Reference
Number
Outage Start
Date
Outage Start
Time
Outage End
Date
Outage End
Time
Number of
Customers Affected Total Number of
Customers
911 Facilities
Affected
(Yes / No)
Service Outage
Description (Check
all that apply)
Did This Outage
Affect Multiple
Study Areas
(Yes / No)
Service Outage
Resolution
Preventative
Procedures

2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
-- See attached
worksheet --
Page 4
Page 4
(700) Price Offerings including Voice Rate Data FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<701>Residential Local Service Charge Effective Date
<702>Single State-wide Residential Local Service Charge

<703><a1><a2><a3><b1><b2>
State Exchange (ILEC)SAC (CETC)Rate Type
Residential Local
Service Rate

<c>
Total per line Rates and Fees
<b5>
Mandatory Extended Area
Service Charge
<b4>
State Universal Service Fee
<b3>
State Subscriber Line Charge
2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
1/1/2013
Cassandra Guinness
09/20/2013
-- See attached worksheet
--
[e-mail]
Page 5
Page 5
(710) Broadband Price Offerings FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

<711><a2><b1><b2><c><d1><d2><d3><d4>
Exchange (ILEC)Residential Rate
State Regulated
Fees Total Rate and Fees
Broadband Service -
Download Speed
(Mbps)
Broadband Service -
Upload Speed (Mbps)
Usage Allowance
Action Taken When
Limit Reached {select}

<a1>
Usage Allowance
(GB)

State
/OMB Control No. 3060-0819
2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
-- See attached
worksheet --
Page 6
Page 6
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
/OMB Control No. 3060-0819
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
09/20/2013
[e-mail]
-- See attached worksheet --
Frontier Communications Corporation
Page 7
Page 7
(900) Tribal Lands Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<910>Tribal Land(s) on which ETC Serves
<920>Tribal Government Engagement Obligation
If your company serves Tribal lands, please select (Yes,No, NA) for
each these boxes to confirm the status described on the attached
PDF, on line 920, demonstrates coordination with the Tribal
government pursuant to § 54.313(a)(9) includes:
Select
(Yes,No,
NA)
<921>
<922>Feasibility and sustainability planning;
<923> Marketing services in a culturally sensitive manner;
<924>Compliance with Rights of way processes
<925>Compliance with Land Use permitting requirements
<926>Compliance with Facilities Siting rules
<927>Compliance with Environmental Review processes
<928>Compliance with Cultural Preservation review processes
<929>Compliance with Tribal Business and Licensing requirements.
Needs assessment and deployment planning with a focus on Tribal
community anchor institutions;
Name of Attached Document (.pdf)

/OMB Control No. 3060-0819
2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
Page 8
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(1100) No Terrestrial Backhaul Reporting FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Please check this box to confirm no terrestrial backhaul
options exist within the supported area pursuant to § 54.313(G)
Please check this box to confirm the reporting carrier offers
broadband service of at least 1 Mbps downstream and 256 kbps
upstream within the supported area pursuant to § 54.313(G)
<1120>
<1130>

2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
Page 9
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(1200) Terms and Condition for Lifeline Customers FCC Form 481LifelineOMB Control No. 3060-0986/OMB Control No. 3060-0819Data Collection Form July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<1210>Terms & Conditions of Voice Telephony Lifeline Plans
Name of attached document (.pdf)
“Please check these boxes below to confirm that the attached PDF,
on line 1210, or the website listed, on line 1220,
contains the required information pursuant to §
54.422(a)(2) annual reporting for ETCs receiving low-income
support, carriers must annually report:
<1221>
<1222>
<1223>Additional charges for toll calls, and rates for each such plan.
<1220>Link to Public Website HTTP
Information describing the terms and conditions of any voice
telephony service plans offered to Lifeline subscribers,
Details on the number of minutes provided as part of the plan,

//www.frontier.com/discountprograms/lifelineprogram
2014
474427
4
4
4
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
474427ID1210
Page 10
Page 10
(2000) Price Cap Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
Including Rate-of-Return Carriers affiliated with Price Cap Local Exchange Carriers July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Incremental Connect America Phase I reporting
<2010>2nd Year Certification {47 CFR § 54.313(b)(1)}
<2011>3rd Year Certification {47 CFR § 54.313(b)(2)}
Price Cap Carrier Receiving Frozen Support Certification {47 CFR § 54.312(a)}
<2012>2013 Frozen Support Certification
<2013>2014 Frozen Support Certification
<2014>2015 Frozen Support Certification
<2015>2016 and future Frozen Support Certification
Price Cap Carrier Connect America ICC Support {47 CFR § 54.313(d)}
<2016>Certification Support Used to Build Broadband

Connect America Phase II Reporting {47 CFR § 54.313(e)}
<2017>3rd year Broadband Service Certification
<2018>5th year Broadband Service Certification
<2019>Interim Progress Certification
Please check the box to confirm that the attached PDF , on line 2021,
contains the required information pursuant to § 54.313 (e)(3)(ii), as a recipient
of CAF Phase II support shall provide the number, names, and addresses of
community anchor institutions to which began providing access to broadband
service in the preceding calendar year.
<2021>Interim Progress Community Anchor Institutions Name of Attached Document Listing Required Information
<2020>
CHECK the boxes below to note compliance as a recipient of Incremental Connect America Phase I support, frozen High Cost support, High Cost support to offset access charge reductions, and Connect America Phase II
support as set forth in 47 CFR § 54.313(b),(c),(d),(e) the information reported on this form and in the documents attached below is accurate.

2014
474427
4
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
4
Page 11
Page 11
(3000) Rate Of Return Carrier Additional Documentation FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013

<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
Progress Report on 5 Year Plan
(3010)Milestone Certification {47 CFR § 54.313(f)(1)(i)}Name of Attached Document Listing Required Information
Please check this box to confirm that the attached PDF , on line 3012,
contains the required information pursuant to § 54.313 (f)(1)(ii), as a
recipient of CAF Phase II support shall provide the number, names, and
addresses of community anchor institutions to which began providing
access to broadband service in the preceding calendar year.
(3012)Community Anchor Institutions {47 CFR § 54.313(f)(1)(ii)}Name of Attached Document Listing Required Information
(3013)Is your company a Privately Held ROR Carrier {47 CFR § 54.313(f)(2)}(Yes/No)
(3014)If yes, does your company file the RUS annual report (Yes/No)
Please check these boxes to confirm that the attached PDF, on line 3017,
contains the required information pursuant to § 54.313(f)(2) compliance
requires:
(3017)If the response is yes on line 3014, attach your company's RUS annual
report and all required documentation Name of Attached Document Listing Required Information
(3018)If the response is no on line 3014, Is your company audited?(Yes/No)
If the response is yes on line 3018, please check the boxes below to
confirm your submission, on line 3026 pursuant to § 54.313(f)(2), contains
:
If the response is no on line 3018, please check the boxes below
to confirm your submission, on line 3026 pursuant to § 54.313(f)(2),
contains:
(3024)Underlying information subjected to an officer certification.
(3026)Attach the worksheet listing required information Name of Attached Document Listing Required Information
(3022)
(3023)
(3025)
(3015)
(3016)
(3019)
(3020)
(3021)
Copy of their financial statement which has been subject to review by an
independent certified public accountant; or 2) a financial report in a
format comparable to RUS Operating Report for Telecommunications
Borrowers, Underlying information subjected to a review by an independent certified
public accountant
PDF of Balance Sheet, Income Statement and Statement of Cash Flows
Electronic copy of their annual RUS reports (Operating Report for
Telecommunications Borrowers)
PDF of Balance Sheet, Income Statement and Statement of Cash Flows
Either a copy of their audited financial statement; or (2) a financial report
in a format comparable to RUS Operating Report for Telecommunications
PDF of Balance Sheet, Income Statement and Statement of Cash Flows
Management letter issued by the independent certified public accountant
that performed the company’s financial audit.

(3011)
CHECK the boxes below to note compliance on its five year service quality plan (pursuant to 47 CFR § 54.202(a)) and, for privately held carriers, ensuring compliance with the financial reporting requirements set forth in 47
CFR § 54.313(f)(2). I further certify that the information reported on this form and in the documents attached below is accurate.
2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
Page 12
Page 12
Certification - Reporting Carrier FCC Form 481
Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF:
Printed name of Authorized Officer:
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients
Name of Reporting Carrier:
Signature of Authorized Officer:Date
I certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual reporting requirements for universal service support
recipients; and, to the best of my knowledge, the information reported on this form and in any attachments is accurate.
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Study Area Code of Reporting Carrier:Filing Due Date for this form:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.

CERTIFIED ONLINE
Ken Mason
2014
474427
VP, Regulatory
585-777-5645
CITIZENS-FRONTIER-ID
474427
585-777-4557
10/15/2013
Cassandra Guinness
09/20/2013
09/20/2013
CITIZENS-FRONTIER-ID
[e-mail]
Page 13
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Certification - Agent / Carrier FCC Form 481Data Collection Form OMB Control No. 3060-0986/OMB Control No. 3060-0819
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>

Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
TO BE COMPLETED BY THE AUTHORIZED AGENT:
Telephone number of Authorized Agent or Employee of Agent:
Signature of Authorized Agent or Employee of Agent:
Name of Authorized Agent or Employee of Agent:
I, as agent for the reporting carrier, certify that I am authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided
the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.
Date:
Printed name of Authorized Agent or Employee of Agent:
Title or position of Authorized Agent or Employee of Agent
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:Filing Due Date for this form:
Printed name of Authorized Officer:
Name of Reporting Carrier:
Study Area Code of Reporting Carrier:
Title or position of Authorized Officer:
Telephone number of Authorized Officer:
Filing Due Date for this form:
TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
I certify that (Name of Agent)_______________________________________________________ is authorized to submit the information reported on behalf of the reporting carrier. I also certify that I am an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual data reporting requirements provided to the authorized
agent; and, to the best of my knowledge, the reports and data provided to the authorized agent is accurate.
Date:
Name of Authorized Agent:
Signature of Authorized Officer:

Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. § 1001.
Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. §§ 502, 503(b), or fine or imprisonment under Title
18 of the United States Code, 18 U.S.C. § 1001.
2014
474427
CITIZENS-FRONTIER-ID
585-777-4557
Cassandra Guinness
09/20/2013
[e-mail]
09/20/2013
FCC Form 481

Line 100 – Service Quality Improvement Reporting
[47 CFR 54.313(a)(1)]

Lines 320 and 330 – Unfulfilled Service Requests (broadband)
[47 CFR 54.313(a)(3)]

Lines 430 and 440 and 450 – Number of Complaints per 1,000 customers (broadband)
[47 CFR 54.313(a)(4)]

Line 700 – Company Price Offerings (voice)
[47 CFR 54.313(a)(7)]

Line 710 – Company Price Offerings (broadband)
[47 CFR 54.313(a)(7)]

Lines 1000 and 1010 – Voice Services Rate Comparability
[47 CFR 54.313(a)(10)]

The FCC does not require completion of the above-listed items in the 2013 filing. In the FCC’s Public
Notice DA 13-1707, released August 6, 2013, these items were not included in the list of items that must
be included in the 2013 filing.1

1 The Public Notice stated, in relevant part:

For 2013, ETCs that receive high-cost support must complete FCC Form 481 to include the
following: Information pursuant to section 54.313(a)(2) through (a)(6) as it relates to their provision of
voice telephony service in calendar year 2012; their holding company, operating companies, affiliates (as
defined under section 3 of the Communications Act of 1934, as amended (the Act), 47 U.S.C. § 153(2))
that are also designated as ETCs and/or that provide retail broadband Internet access to end-user
customers), and any branding, pursuant to section 54.313(a)(8) of the Commission’s rules; 6 for those
ETCs that serve Tribal lands, a report on Tribal government engagement pursuant to section 54.313(a)(9);
for price cap carriers only, certifications pursuant to section 54.313(c) and (d), as appropriate; for rate-of
returncarriers only, their financial information pursuant to section 54.313(f)(2), as appropriate; and for
those ETCs without access to terrestrial backhaul that are compelled to rely exclusively on satellite
backhaul in their study areas, certifications pursuant to section 54.313(g).

Line 510 – Description of Compliance with Service Quality Standards and Consumer Protection:
The Frontier ILEC companies certify that they comply with applicable state and FCC service
quality standards. Service quality metrics are monitored and reported on a monthly
basis. Frontier has implemented numerous Consumer Protection measures to protect customer
information from improper use and disclosure as well as to protect against fraud. For example,
Frontier has implemented Customer Proprietary Network Information (policies and procedures)
that are consistent with the FCC’s regulations. Frontier regularly trains employees who have
access to CPNI on the rules and our procedures for securing accounts and authenticating
callers. Frontier also has a comprehensive Identity Theft Protection Program (or Red Flag
program) which is consistent with the FTC’s guidance on measures to detect and prevent
identity theft. All employees are trained on Frontier’s Code of Business Conduct and Ethics,
which requires employees to protect sensitive customer information from improper use and
disclosure. Frontier also has a Data Privacy and Security policy which applies to all
employees. Further, Frontier also has implemented a strict third-party qualification protocol to
prevent unauthorized charges (“Cramming”) from appearing on customer’s bills. Frontier also
follows a “First Call” resolution policy, which aims to resolve customer complaints about
unauthorized charges in one call, without referral to any third party. In addition to the
foregoing, Frontier, has implemented customary IT security measures to protect our network
and customer information.

Line 610 - Description of Functionality in Emergency Situations

The Frontier ILEC companies certify that they follow best practices that are designed to allow
them to remain functional in an emergency situation through the use of back-up power to
ensure functionality in the event of a limited commercial power failure. Frontier’s policy is that
at sites where there is a generator, it will also have batteries capable of providing three-to-four
hours of backup power. Sites that are provisioned to allow portable generators typically have up
to eight hours of battery backup power available. Frontier adheres to formal maintenance and
testing schedules of batteries and generators based on the GTE practices, the Bell standard and
manufacturer standards. Batteries are load tested routinely. On site generators are tested
monthly with an annual “blackout” test also incorporated. Routine maintenance occurs regularly
throughout the year. Portable generators are load tested once a year along with performing
the manufacturer recommended maintenance.
The companies’ network is engineered to provide maximum capacity in order to handle excess
traffic in the event of traffic spikes resulting from emergency situations. Carrier audits its
circuits in order to provide redundancy in its network where feasible for use in re-rerouting
traffic when facilities are damaged.

<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Frontier Communications of California
Frontier Communications of California
Frontier Citizens Utilities Rural
Frontier Communications of the Southwest Inc.
Frontier Navajo Communications / Frontier Navajo Communications Company
Frontier Communications of California
Frontier Communications of the South, LLC
Frontier Communications of the White Mountains
Frontier Communications of Alabama, LLC
Frontier Communications of Lamar County, LLC
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
Frontier Comm. Northwest, Inc (ID-GTE)
CTC Illinois
Frontier Comm. of Iowa, Inc.
CTC Idaho
09/20/2013
Frontier Comm. of Fairmount
Frontier Comm. of Georgia, Inc.
Global Valley Networks, Inc.
Frontier of the South - Florida
Frontier Comm. of the Southwest, Inc (CA-Contel)
Frontier West Coast, Inc (CA)
Frontier Comm.- Midland, Inc.
Frontier Comm. of Illinois, Inc.
Frontier Comm. - Schuyler, Inc.
[e-mail]
542315
542344
541863
341183
472416
474427
351127
220387
220362
210318
341055
341079
341038
CTC Tuolomne
Frontier of the South - Alabama
Frontier Comm. of Lamar County
CTC Mohave (Rural)
CTC White Mountains
Navajo Comm - Arizona
Frontier Comm. of the Southwest, Inc (AZ-Contel)
CTC Golden St
CTC California
Frontier Comm. of Alabama, Inc.
Frontier Communications Corporation
Frontier Citizens Communications of Illinois
Frontier Communications Northwest Inc.
Frontier Communications of Idaho
Frontier Communications of Iowa, LLC
Frontier Communications of Georgia LLC
Frontier Communications of Fairmount LLC
Frontier Communications of the South, LLC
Frontier Communications of California
Frontier Communications West Coast Inc.
Frontier Communications of the Southwest Inc.
454449
452308
543402
544342
Frontier Communications of Illinois, Inc.
250301
250306
454426
250318
Frontier Communications - Midland, Inc.
452302
Frontier Communications - Schuyler, Inc.
452172
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Frontier Communications of Indiana LLC
Frontier Communications of Thorntown LLC
Frontier Communications of the Carolinas Inc.
Frontier Communications of DePue, Inc.
Frontier North Inc.
Frontier North Inc.
Frontier Communications of Orion, Inc.
Frontier Communications - Prairie, Inc.
Frontier Communications of Lakeside, Inc.
Frontier Communications of Mt. Pulaski, Inc.
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
Frontier Comm. of Minnesota, Inc.
Frontier Comm. of Mississippi
CTC Minnesota-Lakes
CTC Minnesota-South
09/20/2013
Frontier Midstates, Inc (MI-Alltel)
Frontier North, Inc (MI-GTE)
Frontier North, Inc (IN-GTE)
Frontier Comm. of Michigan, Inc.
Frontier Midstates, Inc (IN-Alltel)
Frontier North, Inc (IN-Contel)
Frontier Comm. of the Carolinas, Inc (NC-Contel)
Frontier Comm. of the Carolinas, Inc (NC-GTE)
CTC Montana
[e-mail]
320772
320779
323034
280460
361367
367123
361123
310695
313033
310682
230509
484322
230479
Frontier Comm. of Thorntown, Inc.
Frontier Comm. of Orion, Inc.
Frontier Comm. of Mt. Pulaski
Frontier Comm. of the Carolinas, Inc (IL-Alltel)
Frontier Comm. of Prairie, Inc.
Frontier North, Inc (IL-GTE)
Frontier Comm.-DePue, Inc.
Frontier Comm. of Indiana, Inc.
Frontier North, Inc. (IL-Contel)
Frontier Comm. of Lakeside, Inc.
Frontier Communications Corporation
Frontier Communications of Mississippi LLC
Frontier Communications of Minnesota, Inc.
Frontier Citizens Communications of Minnesota
Frontier Citizens Communications of Minnesota
Frontier North Inc.
Frontier Midstates Inc.
Frontier Communications of Michigan, Inc.
Frontier North Inc.
Frontier North Inc.
Frontier Midstates Inc.
341015
341036
320750
320828
Frontier Communications of the Carolinas Inc.
341061
341011
341073
341067
Frontier Communications of the Carolinas Inc.
340998
Frontier Communications of Montana
343035
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Frontier Ogden Telephone Company
Frontier Communications of New York, Inc.
Frontier Communications of the Southwest Inc.
Frontier Communications of New York
Frontier Communications of New York
Frontier Communications of New York
Fronter Communications of Nevada
Fronter Communications of Nevada
Frontier Communications of Nebraska
Frontier Navajo Communications / Frontier Navajo Communications Company
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
Commonwealth of PA
Frontier Comm. of Breezewood
CTC Oregon
Frontier Comm. Northwest, Inc (OR-GTE)
09/20/2013
Frontier North, Inc (OH-GTE)
Frontier of Michigan, Inc. - Ohio
Frontier Comm.-Seneca Gorham
Frontier Telephone of Rochester
Frontier Comm. of Sylvan Lake
Frontier Comm.-Ausable Valley
Frontier Comm. of Oswayo River
Frontier Comm. of Pennsylvania
Frontier Comm. of Canton, Inc.
[e-mail]
150122
150072
150128
170149
170161
532416
533401
300682
300615
150121
170194
170152
170168
Frontier Comm. of New York
CTC of Nevada - North
Navajo Comm - New Mexico
Frontier Comm. of the Southwest, Inc (NV-Contel)
CTC of Nevada - South
CTC of NY - Upstate
CTC of NY - Red Hook
CTC Ogden, Inc.
CTC of NY - Western Counties
CTC Nebraska
Frontier Communications Corporation
Frontier Communications of Breezewood, LLC
Frontier Communications Commonwealth Telephone Company
Frontier Communications Northwest Inc.
Frontier Communications of Oregon
Frontier Communications of Michigan, Inc.
Frontier North Inc.
Frontier Telephone of Rochester, Inc.
Frontier Communications of Seneca-Gorham, Inc.
Frontier Communications of AuSable Valley, Inc.
Frontier Communications of Sylvan Lake, Inc.
154532
154534
150110
150100
Frontier Communications of Pennsylvania, LLC
494449
371128
554432
554431
Frontier Communications of Oswayo River LLC
154533
Frontier Communications of Canton, LLC
552302
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Frontier Communications Northwest Inc.
Frontier Communications - St. Croix LLC
Frontier Communications of the Volunteer State
Frontier Communications of Utah
Frontier Navajo Communications / Frontier Navajo Communications Company
Frontier Communications Northwest Inc.
Frontier Communications of the Carolinas Inc.
Frontier Communications of Tennessee
Frontier Communications of Lakewood, LLC
Frontier Communications of the Carolinas Inc.
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
CTC West Virginia - Bluefield
CTC West Virginia - Mountain St.
Rhinelander Telco - Rhinelander
Rhinelander Telco - Rib Lake
09/20/2013
Rhinelander Telco - Crandon
Rhinelander Telco - Headwaters
Frontier Comm. of Wisconsin, Inc.
Frontier North, Inc (WI-GTE)
Frontier Comm. of Mondovi, Inc.
Frontier Comm. of Viroqua, Inc.
Frontier West Virginia, Inc
C-DON Partnership
CTC West Virginia - St. Marys
[e-mail]
330964
330967
330912
200271
204339
330941
330940
330891
330870
330886
205050
204338
Frontier Comm of St. Croix
Frontier Comm. of the Carolinas, Inc (SC-GTE)
Frontier Comm. of the Carolinas, Inc (SC-Contel)
CTC Volunteer State
CTC Tennessee
Navajo Comm - Utah
CTC Utah
Frontier Comm. Northwest, Inc (WA-GTE)
Frontier Comm. Northwest, Inc (WA-Contel)
Frontier Comm.of Lakewood, Inc
Frontier Communications Corporation
Frontier Communications of West Virginia
Frontier Communications of West Virginia
Rib Lake Telecom, Inc.
Frontier Rhinelander Telephone Company
Frontier Rhinelander Telephone Company
Frontier Rhinelander Telephone Company
Frontier North Inc.
Frontier Communications of Wisconsin LLC
Frontier Communications of Viroqua LLC
Frontier Communications of Mondovi LLC
504449
522449
522416
330944
C-DON Partnership
240526
170178
294336
240479
Frontier West Virginia Inc.
504429
Frontier Communications of West Virginia
290580
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Citizens Communications Company of Nebraska
Citizens Utilities Capital L.P.
Citizens NEWTEL, LLC
Citizens Pennsylvania Company LLC
Citizens SERP Administration Company
Citizens Telecom Services Company L.L.C.
Citizens Louisiana Accounting Company
Citizens NEWCOM Company
Citizens Capital Ventures Corp.
Citizens Directory Services Company L.L.C.
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
CU Capital LLC
CU Wireless Company LLC
CTE Telecom, LLC
CTSI, LLC
09/20/2013
CTE Holdings, Inc.
CTE Services, Inc.
Commonwealth Telephone Enterprises, LLC
Commonwealth Telephone Management Services, Inc.
Commonwealth Communication, LLC
Commonwealth Telephone Enterprises LLC
Evans Telephone Holdings, Inc.
Fairmount Cellular LLC
Electric Lightwave NY, LLC
[e-mail]
Citizens Utilities Capital L.P.
Citizens Louisiana Accounting Company
Citizens Directory Services Company L.L.C.
Citizens NEWTEL, LLC
Citizens NEWCOM Company
Citizens SERP Administration Company
Citizens Pennsylvania Company LLC
Citizens Telecommunications Company of Nebraska
Citizens Telecom Services Company L.L.C.
Citizens Capital Ventures Corp.
Frontier Communications Corporation
CU Wireless Company LLC
CU Capital LLC
Frontier Communications CTSI Company
Frontier Communications CTE Telecom Company
CTE Services, Inc.
CTE Holdings, Inc.
Commonwealth Telephone Management Services, Inc.
Commonwealth Telephone Enterprises, LLC
Commonwealth Telephone Enterprises LLC
Commonwealth Communication, LLC
Fairmount Cellular LLC
Evans Telephone Holdings, Inc.
Electric Lightwave NY, LLC
<813>

<a3>
Doing Business As Company or Brand Designation
<a1>
Affiliates
<a2>
SAC
(800) Operating Companies FCC Form 481
Data Collection Form OMB Control No. 3060-0986
July 2013
<010>Study Area Code
<015>Study Area Name
<020>Program Year
<030>Contact Name - Person USAC should contact regarding this data
<035>Contact Telephone Number - Number of person identified in data line <030>
<039>Contact Email Address - Email Address of person identified in data line <030>
<810>Reporting Carrier
<811>Holding Company
<812>Operating Company

/OMB Control No. 3060-0819
Frontier InfoServices Inc.
Frontier Mobile LLC
Frontier Communications of Rochester, Inc.
Frontier Communications Online and Long Distance Inc.
Frontier Communications Services Inc.
Frontier Directory Services Company, LLC
Frontier Communications ILEC Holdings Inc.
Frontier Communications of America, Inc.
Frontier Communications Corporate Services Inc.
Frontier Communications Corporation
2014
Citizens Telecommunications Company of Idaho
474427
CITIZENS-FRONTIER-ID
585-777-4557
Citizens Telecommunications Company of Idaho
Cassandra Guinness
Rib Lake Cellular for Wisconsin RSA#3, Inc.
Phone Trends, Inc.
Rhinelander Telecommunications, LLC
09/20/2013
Mohave Cellular Limited Partnership
NCC Systems, Inc.
Frontier TechServ, Inc.
GVN Services
Frontier Security Company
Frontier Subsidiary Telco LLC
[e-mail]
Frontier Mobile LLC
Frontier Communications ILEC Holdings Inc.
Frontier Communications Corporation
Frontier Communications of Rochester, Inc.
Frontier Communications of America, Inc.
Frontier Communications Services Inc.
Frontier Communications Online and Long Distance Inc.
Frontier InfoServices Inc.
Frontier Directory Services Company, LLC
Frontier Communications Corporate Services Inc.
Frontier Communications Corporation
Rib Lake Cellular for Wisconsin RSA#3, Inc.
Rhinelander Telecommunications, LLC
Phone Trends, Inc.
NCC Systems, Inc.
Mohave Cellular Limited Partnership
GVN Services
Frontier TechServ, Inc.
Frontier Subsidiary Telco LLC
Frontier Security Company

Line 1210 – Terms and Conditions of Voice Telephony Lifeline Plans

CITIZENS TELECOMMUNICATIONS COMPANY OF IDAHO IDAHO PRICE LIST 180 S. Clinton Ave, Rochester, NY 14646 3rd Revised Sheet No. 8
Canceling 2nd Revised Sheet No. 8

Issued: July 18, 2012 Issued By Effective: August 1, 2012
Kenneth Mason Vice President
Advice Letter No. ID-12-08 Government & Regulatory Affairs
SCHEDULE NO. A-1 NETWORK ACCESS LINE SERVICE RATES (continued)
A3 Local Exchange Network Access Line (1) (continued) B4 Idaho Telephone Service Assistance Program (ITSAP) (Lifeline) (2) Monthly Credit
A monthly credit on residence primary network access lines will be given to qualified customers. Federal and State Lifeline Credits for a One-Party Line: a. Federal Lifeline Support Credit $9.25 (includes Federal End User Common Line Credit of $6.50 and remainder $2.75 credit covers basic service) b. State Credit 3.50 B5 Seasonal service (3) Seasonal service for residence one-party service within the exchange areas of Garden Valley, Riggins, Cascade, Donnelly, McCall, and New Meadows. Monthly Billing Rate Code One party $15.13 SEAS (1) In addition to the rates stated above, applicable surcharges in Schedule No. Z, trouble isolation charge under Rates A3 B8, and service connection charges in Schedule No. A-5 also apply. (2) See Condition A14. (3) See Condition A8.
(T)

(T)

(D)
(T) (D)

CITIZENS TELECOMMUNICATIONS COMPANY OF IDAHO IDAHO PRICE LIST 180 S. Clinton Ave., Rochester, NY 14646 1st Revised Sheet No. 30
Canceling Original Sheet No. 30

Issued: July 18, 2012 Issued By Effective: August 1, 2012
Kenneth Mason Vice President
Advice Letter No. ID-12-08 Government & External Affairs
SCHEDULE NO. A-1 NETWORK ACCESS LINE SERVICE CONDITIONS (continued)
A14 Idaho Telephone Service Assistance Program (ITSAP) (Lifeline) B1 The ITSAP (Lifeline) provides for a credit against the recurring monthly rate for the provision of local residential service for certain low income customers. B2 The ITSAP (Lifeline) credit is only available to residence customers who meet eligibility
requirements shown below set forth by Idaho Code 56-901 through 56-905.
• Medicaid
• Supplemental Nutrition Assistance program
• Supplemental Security income
• Federal Public Housing Assistance (Section 8)
• Low-Income Home Energy Assistance Program
• National School Lunch Program’s free lunch program
• Temporary Assistance for Needy Families; or
B3 Income Eligible (Income cannot exceed 135% of the Federal Poverty guideline).
B4 The credit is applicable only to the customer's principal residence line.
B5 The credit is shown in Schedule No. A-1, A3.
B6 A surcharge applicable to all non participants to fund the credit is shown in Schedule No. Z.

(N) (N) (T)
(T)