20120831Qwest dba CenturyLink.pdf

Mary S.Hobson RECEIVED
Attorney & Counselor
999 Main, Suite 1103 2017 AUG 3 1 AN 9: 28
Boise, ID 83702
iDAHO PUB! UTU ,,
August 31, 2012
Jean D. Jewell, Secretary
Idaho Public Utilities Commission -
472 West Washington DL —061
Boise, ID 83702-5983
RE: Qwest Corporation dba CenturyLink QC's Annual Report - ETC Status and
Federal USF
Dear Ms. Jewell:
Enclosed for filing with the Commission is QWEST CORPORATION dba
CENTURYLINK QC'S ELIGIBLE TELECOMMUNICATIONS CARRIER (ETC)
ANNUAL RE-RECERTIFICATION. A portion of the information contained in this
filing, specifically Confidential Attachment A. to Section 3 (Detailed Outage..
Information), Confidential Attachment B to Section 4 (Unfulfilled Service Requests),
and CenturyLink QC's response to Section 9 including the Company's Confidential
Federal USF Two-Year Plan (2013-2014) and Confidential Attachments D, E, and F
thereto. The information contained inthese portions of the Recertification .is
proprietary and confidential to CenturyLink. QC and is, therefore, filed under separate
cover and with an attorney's certificate.
If you have an.. questions, please contact me. Thank you for your cooperation in this
matter.
Very truly yours,
y/g
Mary S. Hjbson
Enclosures
ECLIGIBLE TELECOMMUNICATIONS; 1tiYANNUAL
CONTENTS
Section 1: ETC Information
Section 2: Description of Carrier's Local Usage Plan
Section 3: Detailed Outage Information
Section 4: Unfulfilled Service Requests
Section 5: Customer Complaints
Section 6: Service Quality and Consumer Protection Certification
Section 7: Ability to Remain Functional in an Emergency
Section 8: Additional Voice Rate Data
Section 9: Two Year Network Improvement Plan and Progress Report
Section 10: ETC References and Reporting Instructions
Section 1: Eligible Telecommunication Carrier Information
Date of ETC Annual Report: September 1, 2012
Company Name: Qwest Corporation dba centuryLink QC, Northern Idaho
Address: 999 Main
Boise, Idaho 83702
Company Contact Person/Title: Mary S. Hobson
Attorney for Qwest Corporation dba Centuryunk QC
Telephone Number: [phone]
Email Address: [e-mail]
Service Area Code (SAC): 475162
Number of Idaho Telephone Service Assistance Program (ITSAP) recipients:
(Use number from last report submitted to the ITSAP Administrator)
The June 30, 2012 ITSAP report reflected 1,437 recipients.
Section 2: Description of Carrier's Local Usage Plan--
Competitive Eligible Telecommunications Carrier (CETC) Only
ETCs must submit information describing the terms and conditions of any voice telephone service plans offered to
Lifeline and ITSAP subscribers, including details on the number of minutes provided as part of the plan, additional
charges, if any, for toll calls, and rates for each such plan. To the extent the ETC offers plans to Lifeline
subscribers that are generally available to the public, it may provide summary information regarding such plans,
such as a link to a public website outlining the terms and conditions of such plan. C. FR. § 54.202(a) (5).
Description:
Section 3: Detailed Outage Information §54.209(a)(2)
Provide detailed information on any outage, as that term is defined in 47 C.F.R. § 4.5, of at least thirty (30)
minutes in duration for each service area in which an ETC is designated for any facilities it owns, operates, leases
or otherwise uses that potentially affect (a) at least ten percent of the end users served in a designated service
area; or (b) a 9-1-1 special facility, as defined in 47 C.F.R. § 4.5(e). Specifically, the annual report must include
information detailing: (a) the date and time of onset of the outage; (b) a brief description of the outage and its
resolution; (C) the steps taken to prevent a similar situation in the future; and (1) the number of customers affected.
Reporting period is January —December. See Order No. 29841, page 18.
Number of outages:
Please see Confidential Attachment A which is provided under seal pursuant to
I.D.A.P.A. 31.01.01.067.
Additional outage information:
This data was also provided to the FCC, with conies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Section 4: Unfulfilled Service Requests §54.202(a)(1 )(A)
Provide the number of requests for service from potential customers within the ETC'S service area(s) that were
unfulfilled in the previous year (January—December). The ETC shall also detail how it attempted to provide
service to those potential customers. See Order No. 29841, page 19.
The number of unfulfilled service requests from potential customers within the ETC's service area:
Please see Confidential Attachment B which is provided under seal pursuant to
I.D.A.P.A. 31.01.01.067.
Additional information:
This data was also provided to the FCC, with copies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Qwest Corporation dba centurylink QC is committed to providing service to all
customers making a reasonable request for service throughout its proposed designated
serving area. When an order is unfulfilled for Qwest reasons. Qwest will identify the
work required to meet the customer's request and provide meaningful feedback
regarding the service request. Such Qwest work may include engineering design
construction activity, or even the procurement of right-of-way permits. To avoid
unfulfilled orders caused by population growth. Qwest also performs proactive work to
monitor plant usage and to determine if plant augmentation is required to continue to
meet foreseeable customer demand.
Section 5: Customer Complaints §54.209(a)(4)
Provide the number of complaints per 1,000 handsets or lines for the previous year (January—December).
The number of customer complaints per 1,000 handset or working access lines: 1.75
Additional information:
The preceding number is based on Qwest Idaho state-wide information and was also
provided to the FCC, with copies to the Idaho Commission in compliance with
requirements set forth the ICC/USF Reform Order; FCC 11-161.
Section 6: Service Quality and Consumer Protection Certification
§54.202(a)(3)
Provide certification that the carrier is complying with applicable service quality standards and consumer
protection rules.
Please see Attachment C. the affidavit of David D. Cole, Senior Vice President for
Operations Su pport and Controller of CenturvLink. Inc.
A similar affidavit was provided to the FCC, with copies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Certification §54.201 (a)(2)
ETCs must demonstrate that it has a reasonable amount of back-up power to ensure functionality without an
external power source, is able to re-route traffic around damaged facilities, and is capable of managing traffic
spikes resulting from emergency situations.
Please see Attachment C. the affidavit of David D. Cole, Senior Vice President for
Operations Support and Controller of CenturyLink, Inc.
A similar affidavit was provided to the FCC, with conies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Section 8: Additional Voice Rate Data §54.314(h)
Pursuant to FCC regulations, in order for ETCs to continue to receive federal USF, the Commission "must file an
annual certification with the USAC and the [FCC] stating that all federal high-cost support provided to such
carriers within that State will be used only for the provision, maintenance, and upgrading of facilities and services
for which the support is intended."
In the Federal Communications Commission's (FCC) Third Order on Reconsideration in
the matter of Connect America Fund, et al., FCC 12-52 §19 and §21. the FCC has
determined that all incumbent local exchange carrier recipients of high-cost loon or
high-cost model support must report residential rates to the extent that the sum of that
rate, and specific state regulated fees is below the effective rate floor, rather than
no rates that fall below the effective rate floor.
A similar affidavit was provided to the FCC, with copies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Section 9: Federal USF High-Cost Support Certification §54.313, §54.314.
Pursuant to FCC regulation, in order for ETCs to continue to receive federal USF, the Commission
"must file an annual certification with the USAC and the [FCC] stating that all federal high-cost support
provided to such carriers within that State will be used only for the provision, maintenance, and
upgrading of facilities and services for which the support is intended."
Please see Attachment C. the affidavit of David D. Cole, Senior Vice President for
Operations Su pport and Controller of CenturyLink, Inc.
A similar affidavit was provided to the FCC, with copies to the Idaho Commission in
compliance with requirements set forth the ICC/USF Reform Order; FCC 11-161.
Section 10: Two-Year Network Improvement Plan and Progress Report
The annual report must include a progress report on the carrier's two-year service quality improvement plan,
including maps detailing its progress toward meeting the plan targets, an explanation of how much universal
service support was received and how it was used to improve signal quality, coverage, or capacity, and an
explanation regarding any network improvement targets that have not been fulfilled. This information shall be
submitted at the wire center level. The annual report must also include an updated two-year network
improvement plan indicating plans for future investment.
See attached Qwest Corporation's Confidential Federal USF Two-Year Plan (2013-2014)
together with Confidential Attachments D, E, and F, which are provided under seal
pursuant to I.D.A.P.A. 31.01.01.067.
State of Louisiana ) CERTIFICATION BY ELIGIBLE TELECOMUNICATIONS
)ss. CARRIER OF COMPLIANCE WITH SERVICE QUALITY
County of II ii ii II ) AND CUSTOMER PROTECTION, ABIITY TO REMAIN
) FUNCTIONAL IN EMERGENCIES AND USE OF
) FEDERAL HIGH-COST SUPPORT
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The Idaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications
Carriers ("ETC5") certify compliance with applicable service quality standards and consumer protection
rules. Furthermore, ETCs must demonstrate the ability to remain functional in emergencies. In addition,
the Commission must file an annual certification with the USAC and the FCC that all federal high-cost
support provided to ETCs within the State of Idaho will be used only for the provision, maintenance, and
upgrading of facilities and services for which the support is intended. Accordingly, the undersigned states
and verifies under oath the following:
1.I am an officer of Qwest Corporation dba CenturyLink QC ("CenturyLink"), an eligible
telecommunications carrier for receiving federal universal service support under section 214(e) of the
Telecommunications Act of 1996 in the state of Idaho.
2.I am familiar with the CenturyLink's day-to-day operations in the State of Idaho and with the
State's service quality standards and consumer protection rules as set forth in Commission Order No.
29841.
3.CenturyLink is complying with applicable service quality standards and consumer protection
rules of the Federal Communications Commission and the Idaho Public Utilities Commission.
4.I certify to the Commission that the Company is able to remain functional in emergencies as
set forth in Commission Order No. 29841 and 47 C.F.R. 54.201(a)(2).
5.I also certify that all federal universal service support funds received by CenturyLink during the
current calendar year will be used in a manner consistent with section 254(e); that is, for the provision,
maintenance, and upgrading of facilities and services for which the support is intended. The company will
continue to comply for the period of January 1, 2012 through December 31, 2012, to be eligible for federal
universal service fund support.
6.This verification and affidavit is provided to the Idaho Public Utilities Commission to enable the
IPUC to certify to the FCC that federal universal service support received by the eligible carriers in the
state will be used in a manner consistent with Section 254 (e) of the Telecommunications Act.
SVP - Operations Support and Controller
CenturyLink, Inc.
100 CenturyLink Drive
Monroe, Louisiana 71203-2041
SUBSCRIBED AND SWORN to before me this ay of Agu4t, 2012
t
Name f çcc r &Lpef±
Notary Public for 1_0 residing at tetr rQ L
My Commission expires e.
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