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Home My WebLink About20120824Direct Communications Rockland ETC.pdfEl RECEtVED •102MjG24 AMfl: 19 UTIL GVNW C0NSULTIN, INC. 2270 1A MONTANA WAY (80918) P.O. BOX 25969 (80936) COLORADO SPRINGS. cO TEL 9394.,80O FAX 719 594.5803 WWW:gVnW.C'0M August 24, 2012 Ms. Jean Jewell Idaho Public Utilities commission 472 Washington Street P.O. Box 83720 Boise, ID 83720-0074 RE: 2012 ANNUAL CERTIFICATION OF ELIGIBLE TELECOMMUNICATIONS CARRIERS I,iW1T Direct Communications - Rockland (OCR), through its consulting firm GVNW Consulting, Inc., hereby submits its Annual Eligible Telecommunications Carrier Designation Report and Affidavit, in compliance with the requirements set forth in IPUC Order No 29841 DCR receives such high cost fund support only for the provision, maintenance, and upgrading of facilities and services for which support is intended. The Company is seeking ETC designation again to continue to receive this support so it can continue those functions into the future. The following ETC annual report information should fulfill the reporting requirements in IPUC Order No. 29841 and will show that the Company is using the funds appropriately. DCR had previously submitted a partial filing and the attached data completes its remaining filing requirements. If there are any questions concerning this report, or if additional information is required, please contact me by telephone at (719) 594-5800, or by email at aschein@zmw.com. Sincerely, Andrew J. Schein Senior Consultant Enclosures cc: Jeremy Smith, DCR DIRECT COMMUNICATIONS - ROCKLAND Annual Reporting Requirements for Eligible Telecommunications Carriers Section 1: Eligible Telecommunications Carrier Information: Date of ETC Annual Report: 08/24/12 Direct Communications - Rockland 150 South Main P.O. Box 269 Rocklaiid, ID 83271 Jeremy Smith, Manager 20-548-2345 jeremy@directcom.com ircctcoin.corn Direct Communications - Rockland (DR is an incumbent Local Exchange Carrier providing basic telephone services. DCR's NECA study area designation (SAC) is 472232. DCR hereby reports the following information as requested in IPUC Order No. 29841. Number of Idaho Telephone Service Assistance Program (ITSAP) recipients: DCR had 65 recipients. Section 2: Description of Carrier's Local Usage Plan - Competitive Eligible Telecommunications Carrier (CETC) Only This section is not applicable to DR (IL EC). Section 3: Detailed Outage Information 54.209(a)(2) Detailed Outage Information on any outage of at least (30) minutes in duration that affects at least ten percent of the end users, or that could affect access to 9-I - 1 must report the following inforniation: (a) the date and time of onset of the outage; (h) a brief description of the outage and its resolution; (c) the particular service affected; (d) the geographic areas affected by the outage; (c) steps taken to prevent a similar situation in the future; (t') the number of customers affected. The (.:l)mI)ll1' had zero outages as defined in 47 C. l'.R. 4.5 of at least 30 minutes and affecting at least ten percent of the end users in the company's service area or a 911 special facility (1IIl'ing the reporting period. Section 4: Unfilled Service Requests 54.202 (a) (1) (A) The number of requests for service from potential customers within the ETC's service areas that were unfulfilled during the past year and written submission detailing how it attempted to provide service to those potential customers, as set forth in 47 C.F.11.54.202(a)(l)(i). As per the requirements set fourth in 47 C.F.R 54.202 (a)(I)i) the Company had zero unfilled service requests during the reporting period. Section 5: Customer Complaints 54.209(a) 4) The number of complaints per 1,000 access lines or handsets. The Company was notified by the IPUC of zero formal or informal complaints daring the reporting period. The company received twelve complaints from customers during the period with many of them relating to the rural call completion issue. Section 6: Service Quality and Consumer Protection Certification 54.202a)3) Certification that the ETC is complying with the applicable service quality standards and consumers protection mies; e.g., the CTIA Consumer Code for Wireless. The Company certifies that it complies with the IPUC Customer Relations rules IDAPA 31.41.01 and applicable consumer protection and service quality standards Please see attached Affidavit Section 7: Ability to Remain Functional in Emergencies Certification 54.201(a2) Written submission detailing how the carrier is able to function in emergency situations as set forth in 47 C.F.R. & 54.201 (a)(2). DCR utilizes battery back-up systems and standby generators in its central offices. This enables the company to sustain a power outage for at least 48 hours. DCR is also part of the Syringa Network that provides a fiber ring through southern Idaho. Being on the Syringa ring provides the company the capability of re-routing traffic and providing continuous service in emergency situations due to damaged facilities. Section 8: Federal USF High-Cost Support Certification 54.313, 54.314 Please see attached Affidavit. Section 9: Two-Year Network Improvement Plan and Progress Report Two-year Network Improvement Plan The Company's Exhibit No. 1 is a progress report schedule outlining the most recent two-year network improvement plan. The total amount of all federal high cost support received in the previous and current calendar year is identified below. The amount of Federal High Cost Support received in 2011: llcL = $647,732 LSS = 362,784 1LS - 495,330 The amount of Federal high Cut Support received through July I. 2012: 11(1= $281,436 Us= 181,392 Wl,S - 221,646 State f TDABQ CERTIFICATION l)N ItY 113GlF1l..L Ti'l.ECM11L1N!CATlONS ss CARRIER 01 COMPLI/tCE WITh SERVICE QJPIUTY ANI) ci!• of PQA7—EE cusi OhUR Pi.OTEC liON, ABILITY TO REMAIN FU)C'TloNAL IN EMERGEI'CIES. AND USE OF FEDERAL. HIGH-COST ;U1'i1C)F. AEFIDAVIT OF BUSINESS OR CORPORATE OFFICER The Idaho Public Utilities Cbth4ssion O dero. 29841 requires that Eligible Telecommunicationtoplim certify that it is compliant with appiicble service quality standards and consumer protection rules; and ETC must demonstrate the ability to renian functional in emergencies. In addition, the Commission must file an annual certification with the USAC *d the FCC that all federal high-cost support provided to ETCs within the State of Idaho All he used only for the provision, maintenance, and upgrading of facilities and services for which the support is intended. Accordingly, the undersigned states and verifies under oath the following: 1. 1 am an ofliccr of LMret ommunicatinns-Rockland. an elkibie telecommunications carrier for 2, tam familiar with the Company's day-to dyipsrations in the state of Idaho and 'ith the State's aer vice quality standards and consumer pnitetion rules as set forth in Commission Order No. 2841. 1 Diecttmniunicaiions-Rockland is complying with applicable service quality andards and cousumerproevtion rules of the Federal Communications Commission and the MaboPublic Utilities 4.1 certify to the onOt that the Company is able to remain functional in emergencies as set forth in Commission Order lo. 984l and in 47 C.F.R. § 54201(a)(2). 5.3 also certify that all federal universal service support funds rei'ed by Direct Communicatgs- 31, 2013, to be eligible for federal universal service fund support. 6, This verification and affidavit is provided Lobe the Idaho Public Utilities Commission to e IPUC to certify to the FCC that federal universal service suppGrt received by die euigibte state will consistent with Section 254ef the Telu_unkatl6 A oTAR' SURSCRII3ED AND SV 41me this 2 day ouiune / ___________ NnttrvPubliciir_.d4.4is. _rHn at' Mv Commission ETC ANNUAL REPORT - IPUC (2012) Exhibit #1 Company: Direct Communications - Rockland Two - Year Network Improvement Plan and Progress Report Capital improvements that will be funded by high-cost support lYearl: July 1, 2012- June 3O, 2013 I Exchange & Location 1 Rockland Exchange - Rockland, ID 208-548 2 Paris Exchange - Fish Haven, ID 208-945 3 Rockland Exchange, Rockland, ID 208-548 4 Rockland Exchange, Rockland, ID 208-548 5 Al! Exchanges - Rockland, Arbon, Paris. ID 208-548 208-335 208-945 6 Paris Exchange - Paris, Liberty, Sharron, ID 208-945 7 Paris Exchange - Preston, ID 208-945 Project Project Estimated start completion Cost of Note description of project improvement date date Project RokIand Town Fiber to the Home PH 1 6/1/2013 11/1/2013 $120,000.00 5/1/2012 5/30/2013 $78,000.00 9/1/2012 12/31/2012 $84,000.00 3/112013 6/30/2013 $57,000.00 6/1/2012 12/31/2012 $120,000.00 4/1/2012 9/1/2012 $60,000.00 4/1/2012 9/30/2012 $600,000.00 Canyon Estates Subdivision FTTH Rockland South to Dry Hollow Rd - Backbone Rockland South to Dry Hollow Rd - Backbone Backbone Transport Equipment Upgrade Network Equipment Upgrade (Paris North) Preston to Utah State Line - Redundant Fiber Route Ivear 2: July 1, 2013 - June 30, 2014 Exchange & Location 1 Rockland Exchange, Rockland, ID 208-548 2 Rockland Exchange - Rockland, ID 208-548 3 Paris Exchange, Fish Haven, 10 208-945 4 Rockland Exchange - Rockland, Idaho 208-548 5 Rockland Exchange- Rockland, Idaho 208-548 6 Paris Exchange, Paris, ID 208-945 Project Project Estimated start completion Cost of Note description of project improvement date date Project North Rock Creek Road FTTH 4/1/2013 11/1/2013 $146,000.00 6/1/2013 6/1/2014 $300,000.00 6/1/2013 11/3012013 $50,000.00 4/1/2014 12/31/2014 $300,000.00 7/1/2014 6/30/2015 $200,000.00 4/1/2014 4/31/2014 $300,000.00 Rockland Town FTrH PH 2 Aspen Meadows Subdivision FTTH Rockland Fiber to the Home - South Main Line Rockland Fiber to the Home - South Taps Paris Town FITH Phase I