20120702Oregon-Idaho Utilities.pdf

OREGON-IDAHO UTILITIES, INC.
JEFFREY F. BECK ALISON R. BECK President Manager -Regulatory and External Affairs 510/338-4621 51013384622 jbeck©or-id.com [e-mail]
June 29, 2012
VIA ELECTRONIC FILING (ECFS) AND FED EX
Ms. Marlene H. Dortch
Secretary
Federal Communications Commission
9300 East Hampton Dr. cz
Capitol Heights, MD 20743
VIA E-MAIL AND FED EX
Universal Service Administrative Company '.0
2000 L. Street, NW, Suite 200
Washington, D.C. 20036
[e-mail]
hccertsusac.org
Re: WC Docket No. 10-90, Annual 54.313 Report of High-Cost Recipient
Enclosed herein is the annual report for Oregon-Idaho Utilities, Study Area Code 532390,
pursuant to §54.3 13 of the Commission's rules.
Please contact me with any questions at:
Phone [phone]
Email abeck@or-id,com
Sincerely,
Alison Beck
Manager, Regulatory and External Affairs
Oregon-Idaho Utilities
Enclosure
Copies to:
VIA ELECTRONIC FILING (DOCKET 1589) AND U.S. MAIL
Oregon Public Utilities Commission
Regulatory Offices - 3645 Grand Avenue, Suite 205A, Oakland, CA 94610
Attn: Filing Center
550 Capitol Street NE #215
P.O. Box 2148
Salem, OR 97308
[e-mail]
VIA E-MAIL AND U.S. MAIL
Jean D. Jewel
Commission Secretary
Idaho Public Utilities Commission
472 West Washington
Boise, ID 83702-5983
jean.jewe11(puc.idaho.gov
OREGON-IDAHO UTILITIES
Annual 54.3 13 Report of High-Cost Recipient
Certifications
In compliance with the following regulations, Oregon-Idaho Utilities, by Alison Beck its
Secretary hereby certifies, subject to the penalties for false statements imposed under 18
U.S.C. § 1001, that:
47 CFR § 54.202(a)(1)(i) - It will comply with the service requirements applicable to the
support it receives, specifically:
High Cost Loop Support - the services listed and defined in 47 CFR § 54.101(a).
Lifeline Support -the three criteria set forth in 47 CFR § 54.401(a).
Interstate Common Line Support - the filings required in 47 CFR § 54.903 and
the certification required in 47 CFR § 54.
Connect America Fund - the filings required in 47 CFR § 51.919(b).
47 CFR § 54.313(a)(5) - It will comply with applicable service quality standards as
stated in Oregon Administrative Rules 860-034-0390, Retail Telecommunications
Service Standards for Small Telecommunications Utilities and consumer
protection rules as defined in 47 CFR Part 64 Subpart U, Customer Proprietary
Network Information and the Federal Trade Commission Red Flag rules to
prevent identity theft.
47 CFR § 54.3 13(a)(6) - It is able to function in emergency situations as set forth in 47
CFR §54.202(a)(2).
Certified by:
Signature
Alison Beck
Printed Name
Secretary
OREGON-IDAHO UTILITIES
Annual 54.313 Report of High-Cost Recipient
53.313(a) Outages, Unfulfilled Service Requests, and Complaints
Oregon
Oregon-Idaho Utilities files information on outages, unfulfilled service requests, and
customer complaints annually with the Oregon Public Utilities Commission. The
company had one reportable outage in Oregon during 2011. This outage also affected
and was reported in Idaho. (see below for description). The company had no unfulfilled
service requests in Oregon in 2011.
Customer complaints: For wireline telephone service, the company had 113 reports per
553 connections or 204.4 per 1000 connections. For DSL, the company had 13 reports
per 235 DSL lines or 55.3 reports per 1000 connections.
Idaho
Oregon-Idaho Utilities files information on outages, unfulfilled service requests, and
customer complaints annually with the Idaho Public Utilities Commission, on a July 1-
June 30 calendar basis. This filing is made in September, thus the 2012 filing (containing
data from July 1, 2011-June 30, 2012) has not yet been made. During the July 1, 2010-
June 30, 2011 period, the company had zero outages and zero unfulfilled service requests.
During the same period, the company had 5 recorded troubles on approximately 71
access lines in our South Mountain, Idaho exchange. The number of customer
complaints from customers in OIU's South Mountain, Idaho exchange per 1,000 handset
or working access lines during this period was 70.4. During the period of July 1, 2011 -
May 31, 2012, the company had one reportable outage in Idaho (which also affected
Oregon, see below for description). There were no unfulfilled service requests during
this period. For wireline telephone service, the company had 8 reports per 81
connections or 98.8 per 1000. For DSL, the company had 0 reports per 19 DSL lines or 0
reports per 1000 connections.
Detailed report of outage affecting Oregon and Idaho (as reported to Oregon and
Idaho state commissions
Ticket Number 2547
Date and Time of Outage: 08/08/20118:00 a.m. MT
Date and Time Restored: 08/08/20119:21 a.m. MT
Total Time out of Service: 1H 21M
Description of Outage and Resolution:
A commercial power outage occurred and the Jordan Valley Central Office Battery Bank
was too weak to carry the office before the on-site generator was able to carry the load.
The batteries at the site had been tested and passed all tests just 2 months prior to the
outage. One cell in the string had shorted out and caused the string to fail. Temporary
batteries were installed to carry the load.
Services Affected: Local service was lost at the JVCO serving area for approximately 15
minutes. Long Distance and Operator Services for the entire Jordan Valley, OR
exchange were lost for about an hour and 21 minutes.
Steps taken to prevent similar outages: It is difficult to plan for and prevent occurrences
like this.
Number of customers affected: 361 customers long distance, 166 customers local service
OREGON-IDAHO UTILITIES
Annual 54.313 Report of High-Cost Recipient
Satisfaction of Emergency Functionality, Consumer Protection
and Service Quality Standards
Ability to Remain Functional in Emergency Situations
The company has a reasonable amount of backup power to ensure functionality without
an external power source and supplies redundancy in the operation of its transport
network as is the standard for companies who do not have a fiber ring in the operating
area. The company network is built out to handle traffic to one failure per thousand
attempts (ten times the industry standard).
Consumer Protection
Oregon-Idaho Utilities complies with the requirements of 47 CFR Part 64 Subpart U,
Customer Proprietary Network Information and the Federal Trade Commission Red Flag
rules to prevent identity theft. A manual for each of those programs is in place and
training is conducted on company policies for employees as required by their job
functions.
Service Quality Standards
Oregon-Idaho Utilities complies with the service standards of the State of Oregon as
promulgated in the Oregon Administrative Rules 860-034-0390, Retail
Telecommunications Service Standards for Small Telecommunications Utilities.
OREGON-IDAHO UTILITIES
Annual 54.313 Report of High-Cost Recipient
Additional Voice Rate Data
Voice rate data as of Jan 1, 2012
Residential Local Service Rate - Oregon
Jordan Valley
Adrian
Ridgeview
State Universal Service Fee
Mandatory EAS Charges (Ridgeview)
Residential Local Service Rate - Idaho
South Mountain
State Universal Service Fee
$11.65
$13.65
$18.65
$18.65
$18.65
6.55%
$1.40
$15.77
$0.12/residential line, $0.1 9/business line
Oregon-Idaho Utilities has no residential rates below the local urban rate floor of $10.00
in 2012.