20120621Direct Communications-Rockland.pdf

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2270 LA MONTAt,$IA.: WAY. t809.81 P0 BOX 5969 (8093
COLORADO SPRINGS
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TEL 71$94500
FAX [phone]
www.gviw.com
June 21, 2012
Ms. Jean Jewell
Idaho Public Utilities Commission
472 Washington Street
P.O. Box 83720
Boise, ID 83720-0074
RE: 2012 ANNUAL CERTIFICATION OF ELIGIBLE TELECOMMUNICATIONS
CARRIERS
Dear Jean:
Direct Communications - Rockland (DCR), through its consulting firm GVNW
Consulting, Inc., hereby submits its Annual Eligible Telecommunications Carrier
Designation Report and Affidavit, in compliance with the requirements set forth in IPUC
Order No. 29841.
DCR receives such high cost fund support only for the provision, maintenance, and
upgrading of facilities and services for which support is intended. The Company is
seeking ETC designation again to continue to receive this support so it can continue those
functions into the future. The following ETC annual report information is a partial
submission of the annual reporting requirements in IIPUC Order No. 29841 and the
Company will provide the remaining requirements when the IPUC staff officially sends
out its request later this summer. The Company intent is to meet the FCC reporting
requirements under Sec. 54.313 CFR, as the FCC recently released a Public Notice that
established July 2, 2012 as the filing deadline for reports and certifications required by
54.313(a)(2) through (6) and (Ii)
If there are any questions concerning this report, or if additional information is required,
please contact me by telephone at [phone], or by email at [e-mail] .
Sincerely,
/LinAndrew J. S
Senior Consultant
Enclosures
cc: Jeremy Smith, DCR
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Annual Reporting Requirements for Eligible Telecommunications Carriers
Section 1: Eligible Telecommunications Carrier Information:
Date of ETC Annual Report: 06/21/12
Direct Communications - Rockland
150 South Main
P.O. Box 269
Rockland, IL) 83271
Jeremy Smith, Manager
208-548-2345
[e-mail]
Direct Communications - Rockland (DCR) is an Incumbent Local Exchange
Carrier providing basic telephone services. DCR's NJ.CA study area designation
(SAC) is 472232. DCR hereby reports the following information as requested in
IPUC Order No. 29841.
Number of Idaho Telephone Service Assistance Program (ITSAP) recipients:
DCR had 65 recipients.
Section 2: Description of Carrier's Local Usage Plan - Competitive Eligible
Telecommunications Carrier (CETC) Only
This section is not applicable to DCR
Section 3: Detailed Outage Information 54.209(a2
Detailed Outage Information on any outage of at least (30) minutes in d uration
that aflccts at least ten percent of the end users, or that could affect access to 9-1 -
I must report the following information: (a) the date and time of onset of the
outage; (h) a brief description of the outage and its resolution; (c) the particular
service affected: (LI) the geographic areas affected by the outage; (e) steps taken to
prevent a similar situation in the future; (0 the number of customers affected.
The Company had zero outages as defined in 47 C.F.R. 4.5 of at least 30
minutes and affecting at least ten percent of the end users in the company's
service area or a %9,11 special facility during the reporting period.
Section 4: Unfilled Service Requests 54.202 (a) (1) (A)
The number of requests for service from potential customers within the ETC's
service areas that were unfulfilled during the past year and written submission
detailing bow it attempted to provide service to those potential customers, as set
forth in 47 C.F.R.54.202(a)(1)(i).
As per the requirements set fourth in 47 C.F.R 54.202 (a)(1)i) the Company
had zero unfilled service requests during the reporting period.
Section 5: Customer Complaints 54.209a)
The number of complaints per 1,000 access lines or handsets.
The Company was notified by the IPUC of zero formal or informal
complaints during the reporting period. The Company received twelve
complaints from customers during the period with many of them relating to
the rural call completion issue.
Section 6: Service Quality and Consumer Protection Certification 54.202(a)(3)
Certification that the ETC is complying with the applicable service quality
standards and consumers protection rules; e.g., the CTIA Consumer Code for
Wireless.
The Company certifies that it complies with the IPUC Customer Relations
rules IDAPA 31.41.01 and applicable consumer protection and service
quality standards Please see attached Affidavit.
Section 7: Ability to Remain Functional in Emergencies Certification 54-201(a)(2)
Written submission detailing how the carrier is able to function in emergency
situations as set forth in 47 C.F.R. & 54.201 (a)(2).
DCR utilizes battery back-up systems and standby generators in its central
offices. This enables the company to sustain a power outage for at least 48
hours. DCR is also part of the Syringa Network that provides a fiber ring
through southern Idaho. Being on the Syringa ring provides the company the
capability of re-routing traffic and providing continuous service in
emergency situations due to damaged facilities.
Section 8: Federal USF High-Cost Support Certification 54.313, 54.314
Please see attached Affidavit.
State of IDAHO ) CERTIFICATION BY EIIGII3LE TELECOMMUNICATIONS
) ss CARRIEROF COMPLIANCE WITH SERVICE QUALITY AND
County of POWER CUSTOMER PROTECTION, AHILI1Y TO REMAIN FUNCTIONAL
IN EMERGENCIES, AND USE OF FEDERAL HIGH-COST
SUPPORT.
AAWAMY Of BUSINESS OR CQ1POL..TE ..WICER
j4 13tfltj omon ChdeN4 $84.... I requires that ..El gIbIeTCI.