20120524CenturyTel of Idaho.pdf

April 2, 2012
Mary S. Hobson
Attorney & Counselor
999 Main, Suite 1103
Boise, ID 83702
RE CE V ED
2012 APR -2 PM 14 : 23
IDAHO PUBLiC I Lr:q U I t IL..e
Jean D. Jewell, Secretary Idaho Public Utilities Commission
472 West Washington
Boise, ID 83702-5983
RE: CenturyTel of Idaho, Inc. d/b/a CenturyLink, ETC filing
Dear Ms. Jewell:
On November 18, 2011 the FCC released its USF/ICC Transformation Order. With that
Order, the FCC has begun a transition to a national framework for certification of
Eligible Telecommunications Carriers ("ETCs") and has set forth a standard set of
information that all ETCs must file by April 1 of each year. The Order also requires
ETCs to file the same information, with the respective state commissions.
For 2012, ETCs must file information by April 2, 2012 that fulfills 47 C.F.R.
54.313(a)(2) through (a)(6) to the extent the information has been provided to the state
commissions pursuant to state ETC certification requirements. CenturyTcl of Idaho,
Inc. dlb/a CenturyLink (CenturyLink) hereby provides this information to the Idaho
Public Utilities Commission (the Commission) as required by the USF/ICC
Transformation Order. Additional state-specific ETC certification requirements will be
provided pursuant to Commission obligations and on current filing schedules.
Information that fulfills 47 C.F.R. 54.313(a)(7), (a)(8), and (h) will be filed after notice
from the FCC of OMB approval of the new reporting requirements for these items.
CenturyLink will provide this information to the Commission when it is filed, with the
FCC.
If you have any questions, please contact me. Thank you for your cooperation in
this matter.
Very truly yours,
Mary S. )son
Enclosures
2012 ETC Recertification Reports
Report to Satisfy Requirements of FCC-11-161
Name of ETC Applicant: CenturyTel of Idaho, Inc. d/b/a CenturyLink
Study Area Code: 472225
Filing date: April 1, 2012
State: Idaho
Person to contact for iuestions:
Name: Rachel Torrence
Phone number: 303.707.7036
E-mail address: [e-mail]
State Filing Details:
The data contained in this filing complies with the requirements set forth in FCC 11-161
and §54.313 as amended. To the extent that the State of Idaho requires additional
information as part of its normal ETC recertification process; that data will be provided in
the scheduled Annual Reporting for previously designated ETCs.
I
2012 ETC Recertification Reports
Table of Contents
Report I: § 54.3 13 (a) (1) - Five-Year Service Quality Improvement Plan ....................... 3
-- - e A ')III I_ i'. TI - A
Report 3: § 54.313 (a) (3) - Requests for Service..............................................................5
Report 4: § 54.313 (a) (4) - Complaints per 1000 Connections .......................................... .6
Report 5: § 54.313 (a) (5)-(6)- Certifications.....................................................................7
Report 6: § 54.313 (a) (7) - Current Price Offerings ......................................................... 8
Report 7: § 54.313 (a) (8) - Company Identification .......................................................... 9
Report 8: § 54.3 13 (a) (9) - Tribal Outreach .................................................................... 10
Report 9: § 54.313 (1) (2) - Annual Financial Report ..................................................... 11
Report 10: § 54.313(g) - Areas with No Terrestrial Backbaul ........................................12
Report 11: § 54.313 (h) - Additional Voice Rate Data .....................................................13
Report 1: § 54.313 (a) (1) - Five-Year Service Quality Improvement
Plan
1. A progress report on its five-year service quality improvement plan pursuant to
§ 54.202(a), including maps detailing its progress towards meeting its plan
targets, an explanation of how much universal service support was received and
how it was used to improve service quality, coverage, or capacity, and an
explanation regarding any network improvement targets that have not been
fuffihled in the prior calendar year. The information shall be submitted at the wire
center level or census block as appropriate
1.1 Previously Submitted Plan
1.2 Narrative of Progress
1.3 Supporting Documents and Maps
Response:
Per the Wireline Competition Bureau's Clarification Order in DA 12-147, issued on
February 3', 2012, paragraph 7, this provision does not apply to CenturyLink for this
filing period.
3
Report 2: § 54.313 (a) (2) - Outage Report
2. Detailed information on any outage in the prior calendar year, as that term is
defined in 47 CFR 4.5 of at least 30 minutes in duration for each service area in
which an eligible telecommunications carrier is designated for any facilities it
owns, operates, leases, or otherwise utilizes that potentially affect
(i)At least ten percent of the end users served in a designated service area;
Or
(ii)A911 special facility, as defined in 47 CFR 4.5(e).
(iii)Specifically, the eligible telecommunications carrier's annual report
must include information detailing:
(A)The date and time of onset of the outage;
(B)A brief description of the outage and its resolution;
(C)The particular services affected;
(D)The geographic areas affected by the outage;
(B) Steps taken to prevent a similar situation in the future; and
(F) The number of customers affected.
* ** * ** * * *
Response:
CenturyTel of Idaho, Inc. d/b/a CenturyLink did not experience any outages during 2011
that meet the criteria listed above.
4
Report 3: § 54.313 (a) (3) - Requests for Service
3. Report detailing:
• The number of requests for service from potential customers within the
recipient's service areas that were unfulfilled during the prior calendar
year; and
• The carrier shall also detail bow it attempted to provide service to those
potential customers.
* ** * ** *** * **** ** *** *
Response:
CenturyTel of Idaho, Inc. d/b/a CenturyLink does not have any outstanding requests for
service from 2011 that are unfulfilled at the time of this filing.
5
Report 4: § 54.313 (a) (4) - Complaints per 1,000 Connections
4. The number of complaints per 1,000 connections (fixed or mobile) in the prior
calendar year
Response:
For the period from January 2011 through December 2011, CenturyTel of Idaho, Inc.
dlbla CenturyLink had a total of 1.21 complaints per 1,000 access lines for supported
services as reported to any federal and/or state agencies.
6
5. Certification that Carrier is complying with applicable service quality standards
and consumer protection rules. Certification that the carrier is able to function in
emergency situations as set forth in § 54.202 (a) (2).
* *** * ** * * * * ** ** *** * *
Response:
See Attachment 5— Certifications including Compliance with Applicable Service Quality
Standards, Compliance with Consumer Protection Rules, and Ability to Function in
Emergency Situations.
7
'V
Report 6: § 54.313 (a) (7) - Current Price Offerings
6. The company's price offerings in a format as specified by the Wireline
Competition Bureau.
* ** ** * *** * * * *** ** * * *
Response:
The Wirelinc Competition Bureau has not established a format for the requested
information, as specified in §54.313(a)(2)(iii)(F)(7), nor has this provision received
Office of Management and Budget (OMB) approval as of the date of this filing.
Therefore, no response is required at this time.
8
Report 7: § 54.313 (a) (8) - Company Identification
7. The recipient's holding company, operating companies, affiliates, and any
branding (a "dba," or "doing-business-as company" or brand designation), as well
as universal service identifiers for each such entity by Study Area Codes, as that
term is used by the Administrator.
* ** * ** *** * ** * ****
Response:
This provision has not received Office of Management and Budget (OMB) approval as of
the date of this filing. Therefore, requested information will be subsequently filed as
appropriate.
9
Report 8: § 54.313 (a) (9) - Tribal Outreach
8. To the extent the recipient serves Tribal lands, documents or information
demonstrating that the ETC had discussions with Tribal governments that, at a
minimum, included:
8.1 A needs assessment and deployment planning with a focus on Tribal
community anchor institutions;
8.2 Feasibility and sustainability planning;
8.3 Marketing services in a culturally sensitive manner;
8.4 Rights of way processes, land use permitting, facilities siting,
environmental and cultural preservation review processes; and
8.5 Compliance with Tribal business and licensing requirements.
• Tribal business and licensing requirements include business practice
licenses that Tribal and non-Tribal business entities, whether located on or
off Tribal lands, must obtain upon application to the relevant Tribal
government office or division to conduct any business or trade, or deliver
any goods or services to the Tribes, Tribal members, or Tribal lands.
• These include certificates of public convenience and necessity, Tribal
business licenses, master licenses, and other related forms of Tribal
government licensure.
*** ** * *** * ** *** * *
Response:
Per the Wireline Competition Bureau's Clarification Order in DA 12-147, issued on
February 3, 2012, paragraph 11, "...ETC's are required to undertake their Tribal
engagement obligations in 2012 after ONAP (Office of Native American Programs)
provides engagement process guidance, which will be the substance of the reporting
beginning April 1, 2013 and annually thereafter." Therefore, this provision does not
apply to CenturyLink for this filing period.
10
Report 9: § 54.313 (f) (2) - Annual Financial Report
Privately held rate-of-return carriers only.
9. A fill and complete annual report of the company's financial condition and
operations as of the end of the preceding fiscal year, which is audited and certified
by an independent certified public accountant in a form satisfactory to the
Commission, and accompanied, by a report of such audit. The annual report shall
include;
• balance sheets,
• income statements, and
• cash flow statements along with necessary notes to clarify the financial
statements.
The income statements shall itemize revenue, including non-regulated revenue, by
its sources.
** ** * * * ** ** * * ** * * * * *
Response:
CenturyLink is a publicly traded SEC (Securities and Exchange Commission) registered
company. Therefore, this is not applicable to CenturyLink.
11
10. Carriers without access to terrestrial backhaul that are compelled to rely
exclusively on satellite backhaul in their study area must certify annually that no
terrestrial backbaui options exist.
10.1 Carriers without access to terrestrial backhaul that are compelled to rely
exclusively on satellite backhaul in their study area must certify annually
that no terrestrial backhaul options exist. Any such funding recipients
must certify they offer broadband service at actual speeds of at least 1
Mbps downstream and 256 kbps upstream within the supported area
served by satellite middle-mile facilities. To the extent that new terrestrial
backhaul facilities are constructed, or existing facilities improve
sufficiently to meet the relevant speed, latency and capacity requirements
then in effect for broadband service supported by the CAF, within twelve
months of the new backhaul facilities becoming commercially available,
funding recipients must provide the certifications required in paragraphs
(e) or (f) of this section in full. Carriers subject to this paragraph must
comply with all other requirements set forth in the remaining paragraphs
of this section.
11. All incumbent local exchange carrier recipients of high-cost support must report
all of their flat rates for residential local service, as well as state fees as defined
pursuant to § 54.318(e) of this subpart. Carriers must also report all rates that are
below the local urban rate floor as defined in § 54.318 of this subpart, and the
number of lines for each rate specified. Carriers shall report lines and rates in
effect as of January 1.
41* 41 41 *41 41 * 41 *41* *****
Response:
This provision has not received Office of Management and Budget (OMB) approval as of
the date of this filing. Therefore, requested information will be subsequently filed as
appropriate.
13
Attachment 5
A4FFLDAVIT CERTII?YING
COMPLIANCE WITH 54313(a)(5) AND 54313(a(6
For the CenturyLink ETCa operating in the states as listed in Appendix A, I, David D. Cole,
being of lawful age and duly sworn, on my oath and under penalty of perjury, state that I am the
Senior Vice President for Operations Support and Controller of CenturyLinlc, Inc.("Company")
and that I am authorized to execute this Affidavit on behalf of the Company, and the facts set
forth in this Affidavit are accurate to the best of my knowledge, information and belief.
The Company hereby certifies to the respective State Regulatory Commission, pursuant to the
requirements under 47 C.F.R. §54.313(a)(5) and §54.313(a)(6) that:
1)CenturyLink has established operating procedures designed to facilitate compliance
with applicable consumer protection rules.
2)CenturyLink has established operating procedures designed to facilitate compliance
with service quality standards which may include customer remedies and
improvement plans. CenturyLink also reports service quality metrics to State
Commissions as applicable.
3)CenturyLink is able to remain functional in emergency situations as set forth in
§54.202(a)(2), and
4)all federal universal service support provided to CenturyLink ETCs in their respective
states was used in the preceding calendar year and will be used in the coming calendar
year only for the provision, maintenance, and upgrading of facilities and services for
which the support is intended.
FURThER AFFIANT SAYETh NOT.
DATED this 2(n day of rVT1)(',201 2
David D. Cole
SVP - Operations Support and Controller
CenturyLink
100 CenturyLink Drive
Monroe, Louisiana 71203-2041
SUBSCRIBED AND SWORN to before me this 24 nay of 04,%-r, & 2012
,'. .... ........
Notary Public Crrct I,w.€4+
My Commission Expires: 0 e _ L.-_r 2 / g.3 f
COMPANY NAME OBA NAME
Study
Area
Code
State(s)
of
Operation
CenturyTel of Alabama, LLC (Northern) Centuryt.ink 259789 AL
CenturyTel of Alabama, LIC (Southern) CenturyLink 259788 AL
Gulf Telephone Company CenturyLink 250298 AL
CenturyTel of Arkansas, Inc CenturyLink 401705 AR
Centurylel of Central Arkansas, LLC CenturyLink 401144 AR
Centurylel of Mountain Home, Inc CenturyLink 401711 AR
CenturyTel of Redfield, Inc. CenturyLink 401720 AR
CenturyTel of South Arkansas, Inc. CenturyLink 401727 AR, LA
CenturyTel of Northwest Arkansas, LLC
(Russellville) CenturyLink 401142
AR, MO,
OK
CenturyTel of Northwest Arkansas, LLC
(Siloam Springs) CenturyLink 401143 AR, OK
Qwest Corporation (Arizona) Centurylink QC 455101 AZ
CenturyTel of Colorado, Inc CenturyLunk 462208 CO
Qwest Corporation (Colorado) CenturyLink QC 465102 Co
The El Paso County Telephone Company None 462187 CO
CenturyTel of Eagle, Inc CenturyLink 462185 CO, UT
Embarq Florida, Inc CenturyLink 210341 FL
Coastal Utilities, Inc CenturyLunk 220356 GA
Qwest Corporation (Iowa) CenturyLunk QC 355141 IA
CenturyTel of Postville, Inc CenturyLink 351274 1A
CenturyTet of Chester, Inc CenturyLink 351126 IA, MN
CenturyTel of Idaho, Inc CenturyLunk 472225 ID
CenturyTel of the Gem State, Inc (Idaho) CenturyLink 472223 ID
Qwest Corporation (Northern Idaho) CenturyLink QC 475162 ID
Qwest Corporation (Southern Idaho) CenturyLink QC 475103 ID
Gallatin River Communications, LLC CenturyLink 341057 IL
Centurylel of Central Indiana, Inc. CenturyLink 320747 IN
CenturyTel of Odon, Inc CenturyLink 320801 IN
United Telephone Company of Indiana, Inc CenturyLink 320832 IN, OH
United Telephone Company of Eastern
Kansas CenturyLunk 411317 KS
United Telephone Company of Kansas None 411842 KS
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
United Telephone Company of Southcentral
Kansas CenturyLink 411317 KS
Embarq Missouri, Inc. (Kansas) CenturyLink 411957 KS
CenturyTel of Central Louisiana, LLC Centurylink 270423 LA
CenturyTel of Chatham, LLC CenturyLink 270427 LA
CenturyTet of East Louisiana, LLC CenturyLink 270440 LA
CenturyTel of Evangeline, LIC CenturyLink 270434 LA
CenturyTel of North Louisiana, LIC CenturyLink 270436 LA
CenturyTel of Ringgold, LLC CenturyLink 270439 LA
Centurylel of Southeast Louisiana, LLC CenturyLink 270424 LA
CenturyTel of Southwest Louisiana, LIC Centuryunk 270442 LA
CenturyTel of Northwest Louisiana, Inc. CenturyLink 270431 LA, AR, TX
CenturyTel Midwest - Michigan, Inc. CenturyLink 310671 Ml
CenturyTel of Michigan, Inc. CenturyUnk 310702 Ml
CenturyTel of Northern Michigan, Inc. CenturyUnk 310705 MI
Centurylel of Upper Michigan, Inc. Centurylink 310689 MI
CenturyTel of Minnesota, Inc. Centuryunk 361445 MN
Embarq Minnesota, Inc. CenturyLink 361456 MN
Qwest Corporation (Minnesota) CenturyLink QC 365142 MN
CenturyTel of Missouri, LIC (Belle-Herman) CenturyLink 429785 MO
Centurylel of Missouri, LLC (Central) CenturyLink 429784 MO
Centurylel of Missouri, LLC (Southern) CenturyLink 429786 MO
CenturyTel of Missouri, LLC (Southwest) CenturyUnk 429787 MO
Spectra Communications Group, LLC CenturyLink 421151 MO
Embarq Missouri, Inc. CenturyLink 421957 MO, IA
CenturyTel of North Mississippi, Inc. None 280458 MS
CenturyTel of Montana, Inc. Centurylink 482249 MT
Qwest Corporation (Montana) CenturyLink QC 485104 MT
Central Telephone Company (North Carolina) CenturyUnk 230471 NC
Carolina Telephone and Telegraph Company
LLC CenturyLink Carolina 230470 NC
Mebtel, Inc. CenturyUnk 230485 NC
Qwest Corporation (North Dakota) CenturyLink (K 385144 ND
Qwest Corporation (Nebraska) CenturyLink QC 375143 NE
United Telephone Company of the West
(Nebraska) CenturyLink 371595 NE
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
United Telephone Company of New Jersey,
Inc. CenturyLink 160138 NJ
CenturyTel of the Southwest, Inc. CenturyLink 492274 NM
Qwest Corporation (New Mexico) CenturyUnk QC 495105 NM
Central Telephone Company (Nevada) CenturyLink 552348 NV
CenturyTel of the Gem State, Inc. (Nevada) CenturyUnk 552223 NV
CenturyTel of Ohio, Inc. CenturyLink 300630 OH
United Telephone Company of Ohio CenturyLink 300661 OH
CenturyTel of Oregon, Inc. CenturyLink 532361 OR
Qwest Corporation (Oregon) CenturyLink QC 535163 OR
United Telephone Company of the Northwest
(Oregon) CenturyLink 532400 OR
CenturyTel of Eastern Oregon, Inc. CenturyLink 532361 OR, CA
United Telephone Company of Pennsylvania
L-C, The CenturyLink 170209 PA
United Telephone Company of the Carolinas
LLC CenturyLink of the Carolinas 240506 SC
Qwest Corporation (South Dakota) CenturyLink QC 395145 SD
CenturyTel of Claiborne, Inc. CenturyLink Claiborne 290557 TN
CerituryTel of Ooltewah-Collegedale, Inc.
CenturyLink Ooltewah-
Collegedale 290574 TN
United Telephone Southeast, LLC (Tennessee) CenturyLink 290567 TN
CenturyTel of Adamsville, Inc. CenturyLink Adamsville 290552 TN, MS
Central Telephone Company of Texas, Inc. CenturyLink 442114 TX
Centurylel of Lake Dallas, Inc. Centurylink 442101 TX
Centurylel of Port Aransas, Inc. CenturyLink 442117 TX
CenturyTel of San Marcos, Inc. CenturyUnk 442140 TX
United Telephone Company of Texas, Inc CenturyLink 442084 TX
Qwest Corporation (Utah) CenturyLink a.c 505107 UT
United Telephone Southeast, LLC (Virginia) CenturyLink 190567 VA
Central Telephone Company of Virginia CenturyLink 190254 VA, NC
CenturyTel of Inter-Island, Inc. CenturyLink 522408 WA
CenturyTel of Washington, Inc. CenturyLink 522408 WA
Qwest Corporation (Washington) CenturyLink QC 525161 WA
United Telephone Company of the Northwest
(Washington) CenturyLink 522400 WA
CenturyTel of Cowiche, Inc. CenturyLink 522410 WA
CenturyTel of Central Wisconsin, LLC CenturyUnk 331159 WI
COMPANY NAME DBA NAME
Study
Area
Code
State(s)
of
Operation
Centurylel of Fairwater-Brandon-Alto, LIC CenturyLink 330877 WI
Centurylel.of Forestville, LIC CenturyLink 330884 WI
Centurylel of Larsen-Readfield, LIC Centuryllnk 330898 WI
CenturyTel of Monroe County, LLC Centurylink 330913 WI
CenturyTel of Northern Wisconsin, LLC CenturyLink 330956 WI
CenturyTel of Southern Wisconsin, LLC CenturyLink 330931 WI
CenturyTel of the Midwest-Kendall, LLC CenturyLink 330924 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Casco) CenturyLink 330857 WI
CenturyTel of the Midwest-Wisconsin, LIC
(Cencom) CenturyLink 330841 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Northwest) CenturyLink 330922 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Platteville) CenturyLink 330934 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Thorp) CenturyLink 330959 WI
CenturyTel of the Midwest-Wisconsin, LLC
(Wayside) CenturyUnk 330970 WI
CenturyTel of Wisconsin, LIC CenturyLink 330895 WI
Telephone USA of Wisconsin, LLC CenturyLink 331155 WI
CenturyTel of Northwest Wisconsin, LLC CenturyLink 330950 WI, MN
CenturyTel of Wyoming, Inc. CenturyLink 512299 WY
Qwest Corporation (Wyoming) CenturyLink QC 515108 WY
United Telephone Company of the West
(Wyoming) CenturyLink of the West 511595 WY