20120615Comment.pdf

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28 Hunt Gulch
Kingston, Idaho 83839
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Fax [phone]
Dawnhaufffrontjer. corn
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UTILITIES COMMISSION
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June 12, 2012
Idaho Public Utilities Commission
P0 Box 83720
Boise, Idaho 83720-0074
To Whomever this may concern,
This is concerning the case (CEN-T-12-01 that was filed 0111012012)for
CenturyLink, and other carriers that are requesting an exemption from the
rule 31. 41. 01. 502 that requires a carrier to fix an outage within 24 hours
and to apply discounts to billing for that outage inconvenience.
As a small business owner, my husband and I rely on communications with
our customers to receive timely information on freight hauling. We use our
communications for dispatching our truck; andfor emergencies that might
happen on the road. It would be a hardship for our business to lose service,
and not have it fixed in a timely manner. Our business is located in a
remote region, and cell phone service isn't reliable where we live. The
mountains interfere with our coverage. Our computer is DSL, but is
connected with our phone. We could purchase cable or satellite services for
a very high price, but satellite would not be as reliable as our land-line.
Also, the cable company in our area doesn't carry phone service. The land-
line is our only real option to maintain professionalism in our business.
Frontier is our only carrier in this region. Therefore, whatever your
decision regarding this case, it will impact us significantly. We pay
Frontier very well to have three phone lines, and a personal line. I would
expect professionalism and superior service for Frontier, as it is the only
land line option in our area. This company could hire private contractors
to fix the lines when it is inconvenient for them to send their own people out.
Also, ifour customers don't receive a service, they don 'tpay. We would not
expect to pay for a phone service that we don't receive. If there is an
outage, and we don't have service, our bill should be adjusted accordingly.
We disagree that it would be a hardship for these phone service carriers to
comply with the 502 regulation. I hope you will disagree with this
exemption as well.
Thank you.
Sin rely,
Dawn Hauff
Hauff Trucking
Kingston, Idaho
208-682-3712