20120517Comments.pdf

Jean Jewell
From: [e-mail]
Sent: Thursday, May 17, 2012 9:06 AM
To: Jean Jewell; Beverly Barker; Gene Fadness
Subject: PUC Comment Form
A Comment from Mike Norris follows:
Case Number: GNR-T-12-03
Name: Mike Norris
Address: 520 Auburn Ave
City: Idaho Falls
State: ID
Zip: 83401
Daytime Telephone: [phone]
Contact E-Mail: mike1spocbot.com
Name of Utility Company: CenturyLink
Acknowledge: acknowledge
Please describe your comment briefly:
There is a reason that this company needs to be regulated, monitored, and governed. They
are experts at marketing and selling services, but they have a long long long record of
horrible, virtually non-existent alleged customer service. In fact, their old slogan when
they were Qwest was The Spirit of Service because they knew they did NOT actually provide
service, just the spirit of it! I have dealt with CenturyLink both as a residential customer
and a business customer, and as a former employee. I know for a fact that they will be as
deceptive and untrustworthy as they can be. Please do not allow them to bamboozle your
commitee into thinking that they are somehow picked on or harmed by unfair policies. As a
consumer we need this protection and impetus to force this company to actually be responsible
and provide the services that they get paid to provide. One last thing, if they feel that
they are somehow burdened by the credits they are required to offer when they do not provide
the service they offer, I challenge them to prove this, it seems to be that they take great
lattitude in defining a natural disaster that exempts them from this credit anyway!
The form submitted on http://www.puc.idaho.gov/forms/iuc1/jpuc.html
IP address is 174.126.29.155
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