20090728Comments.pdf

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Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Monday, July 27, 2009 7:46 PM
Barb Barrows; Jean Jewell
FW: Qwest situation
From: Rich and Ellen KitsonrSMTP:RICHANDELLENKITSON~YAHOO.COM)
Sent: Monday, July 27, 2009 7:45:53 PM
To: secretary
Subject: Qwest situation
Auto forwarded by a Rule
Than you for allowing us to make comments on the Qwest situation that is coming before your commission.
Plea~e....don't let Qwest do anything that is not within your strict guidelines. If you don't make them toe the line
they will take every advantage they can weasel out of the public, and tr to make it sound like a real public
service stace.
I know..J got euchered out of a $200 "cancellation fee" a couple years ago...when I, a Qwest customer at the
time, wanted to bundle my phone and internet and "cable" ...in response to their own marketing to customers. I
had DishNetwork (Qwests provider) come to the house. After at least two missed appointments, the Dish
people told me that they'd have to put their receiver on a post in our front yard because of the trees in our
backyard! I hate to pictue my wife's reaction when she came home to see that post and dish in our front yard,
so I told the installers we could not accept their solution.
So, because Qwests own provider could not do the job satisfactorily, we had to go to Cable One to get the
"bundled" services we wanted.
Qwest sent us a bil for $200...a disconnect fee. I believe someone in their offices clicked...and we were
disconnected! Hardly wort $200. I protested in writing to Qwest, pointing out that it was their own lack of
services that drove us away from them. I did not even receive the couresy of a reply. (Notice how there is very
little contact information in their marketing and customer service materials? You can't find out to whom you
can communcate with any effect.) "Customer Service" is a sham with Qwest!!
Regretably,
Rich Kitson
367 Oakurst Way
Boise, ID 83709
1
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Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Monday, July 27,20096:02 PM
Barb Barrows; Jean Jewell
FW: Qwest Billng Practices
From: Cornelia FlemingrSMTP: IcEcREAMANDFLOWERS~GMAIL. COM)
Sent: Monday, July 27, 20096:01 :58 PM
To: secretary
Subject: Qwest Billng Practices
Auto forwarded by a Rule
Dear Sir; If the letter to the editor in Thursday's edition of the Idaho Statesman contains factual information on
Qwests biling practices, then the PUC should require them to obey the law, just like anyone else.
Than You
John Fleming
208-468-8748
1
07! 27! 2009 20: 27 2087889028
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BILL LARSON PAGE 01J:"!i¡ .I VI. 1.v¿;~.
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I live in Bellevue Id. and I would Hke to make a oomment rearding Quest. In May of this year I called Quest to
receive hi-see internet. It took 3 phone calls to get a person Who would give just whet I wanted, basc phone
seivice and hi speed internet and nothing else. I was told it would cost $54.00 ~month forever if I commited to
a 2 year contract My next bill was $102.00. I calle to enquire and found out that forever was 1 year and then
would be $70.00 something il month for a while. I feel that everyime I talk to Quest I have gtin involved in a
shell game. I truly wish I had another opton besides Quest. I realize that its futile to talk to Quest SO thank you
for the opportunity to comment on the wors utirrt I have ever had to deal with. Bil Larson box 873 Bellevue Id.83313 .208 fbEl 90?-l?
Satuy, July 25~ 200 Amerca Online: Lall