20090724Comments.pdf

/~.~i,'-lo1~
Jean Jewell
~1:~'
~ H-
From:
Sent:
To:
Subject:
secretary
Thursday, July 23, 2009 6: 13 PM
Barb Barrows; Jean Jewell
FW: Case No. GNR-T-09-03
--- - - - - - - - --- -- - - - - - - --- - - -- - - - -- - -- -- -----
From: scrapgranny~j uno. com(SMTP: SCRAPGRANNY~JUNO. COM)
Sent: Thursday, July 23, 2009 6:10:47 PM
To: secretary
Subject: Case No. GNR-T-09-03
Auto forwarded by a Rule
I would like to comment regarding Qwest i s policy of disobeying the law in charging credit
cards before the customer has the opportunity to check their bill for accuracy.
Quite some time ago, I removed my credit card from Qwest i s automatic J payment system because I
frequently received incorrect bills and it would take more than one cycle to get the bill
corrected. I did not feel they had the right to use my money for a month or two at a time
while they "investigated" the error. I believe they should be made to obey the law and
charge credit cards only after the customer has a period of time to check their bill for
Jaccuracy.
Mrs. Richard Boyer
378-9978
1
r~' ~i-i.IÓq~
Jean Jewell
vr;~':. ti
From:
Sent:
To:
Subject:
secretary
Thursday, July 23, 2009 6:45 PM
Barb Barrows; Jean Jewell
FW: QWest
From: Ken BauerrSMTP:KVBAUERæïCABLEONE.NETJ
Sent: Thursday, July 23, 2009 6:44:53 PM
To: secretary
Subject: QWest
Auto forwarded by a Rule
Hi
Let me tell you how disappointed with QWest.
On 10 Jun 09 I requested that my DSL service be discontinued. I have an email from QWest that my DSL service wil be
terminated 15 Jun 09.
However, I was charged with the full DSL service for the period 19 Jun 09 to 18 Jul 09 at the undiscounted rate of $45
(the lifetime rate should have been $26.99.) The new advertised rate for the same DSL service is just $14.99. I do
understand that the rates for DSL service is dropping.
The problem gets bigger when i called the QWest representative. After i explained the billng problem...he just "hung-up"
on me. If I could have jumped through the lines I would have chocked him. Anyway...when I reached another service
representative, she stated that the situation would be corrected during the next billing period. BTW...I am on auto pay
with American Express.
After my fustration with QWest, I called American Express Credit Card and ask them to put the charge into "Dispute"...AE
said yes and that there would be a $100 charge applied to QWest for miss-billing.
If you need or want copies of the emails, I have them saved.
Thanks again
Ken Bauer
7188 Mojave Drive
Boise, 10 83709
208.362.3210
1