20090723Comments.pdf

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Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Thursday, July 23, 2009 9:57 AM
Barb Barrows; Jean Jewell
FW: Qwest Biling Policy
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From: Lloyd K Brown(SMTP:LKBANDSLB~C.COMl
Sent: Thursday, July 23, 2eø9 9: 56: 53 AM
To: secretary
Subject: Qwest Billing Policy
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Sir:
As a customer who pays automatically, I feel strongly that Qwest should be required to wait
15 days after posting a bill before collecting the payment.
Thank You,
L. Kent Brown
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Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Thursday, July 23, 2009 10:34 AM
Barb Barrows; Jean Jewell
FW: Qwest
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From: Rhonda WiloughbyrSMTP:DCRRHONDAælMSN.COMJ
Sent: Thursday, July 23,200910:35:56 AM
To: secretary
Subject: Qwest
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I do not agree with Qwest charging my credit card before I have an opportunity to look at my bill and
make sure that there are not charges on there that should not be.
Thanks Rhonda Willoughby
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Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Thursday, July 23,200912:23 PM
Barb Barrows; Jean Jewell
FW: Quest credit card billng practice
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From: Deb AbbottrSMTP:DEB5756ælOVERARCH.COMJ
Sent: Thursday, July 23,200912:22:25 PM
To: secretary
Cc: Deb Abbott
Subject: Quest credit card billng practice
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Dear PUC staff,
I agree with the editorial in the July 23rd Idaho Statesmen, written by Mr. Wieczorek of Caldwell, that Quest should not
be able to charge the customer's credit card until at least 15 days after the biling date.
1 have authorized Quest to charge my credit card for my monthly Quest bilL. I have always thought it was peculiar that
Quest charges my credit card on my billng date rather than on the bil due date. All the other vendors that 1 have set up
auto payments with, charge my card on the bil due date or give me the choice of what day I want the charge to appear.
I asked that you require Quest to follow the 15 day rule to also include charging a customers credit card.
Thank you for your time
Deb Abbott
4255 E Deer Flat Rd
Kuna,ID 83634
208-922-5567
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/p~1;~ldq/Jean Jewell
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From:
Sent:
To:
Subject:
secretary
Thursday, July 23, 2009 2:04 PM
Barb Barrows; Jean Jewell
FW: Qwest credit card biling
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From: Orvile JonesrSMTP:OJJONESælUSFAMIL V.NETJ
Sent: Thursday, July 23, 2009 2:03:46 PM
To: secretary
Subject: Qwèst credit card billng
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Reference GNT - T -09-03
Regarding Qwest credit card biling I'd like to include my experience with Qwest
billing practice. I spend 6 months in Boise, Idaho and 6 months in Mesa Arizona.
I have a high speed DSL account which I have to move from one location to the
other. At the time of biling I'll be billed for something over $100.00 which is
billed against my credit card account. A month latter I'll be credit with the over
billed amount, but it is never credited to my credit card amount, just to my Qwest
account. Therefore I believe Qwest is using my money for a period of time until
the credited amount is used up by my unused time in the just left location.
Sincerely
Orvi i Ie Jones
10358 Harvester Dr
Boisei Idaho 93709
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Jean Jewell
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From:
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Subject:
secretary
Thursday, July 23, 2009 3:53 PM
Barb Barrows; Jean Jewell
FW: GNR- T -09-03
From: ROY MARILYN JAMIESONrSMTP:RJAMIESON2ælQ.COMJ
Sent: Thursday, July 23, 2009 3:52:24 PM
To: secretary
Subject: GNR-T-09-03
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I would like to object to Qwests biling practices. When I first noticed two months ago that I was biled
(taken from my checking account) on May 7 but didn't receive a bill until May 15 I questioned Qwest.
Was told there was a change in the billing cycle but I continue to see this deducted BEFORE the biling
date. Please add my objections to those of others. We are retired, get paid once a month and scheduling
our payments is a necessity. Thank you.
Marilyn Jamieson
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