20040427Maxwell Direct.pdf

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BEFORE THE
IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE STAFF'
PETITION TO INITIATE A COMMISSION
INVESTIGATION TO DETERMINE IF
OCMC, INC. VIOLATED THE TERMS OF
ITS PRICE LIST AND THE
COMMISSION'S OPERATOR SERVICES
AND PAY TELEPHONE RULE 104.04.
) CASE NO. GNR-T -04-4
DIRECT TESTIMONY OF MARGE MAXWELL
IDAHO PUBLIC UTILITIES COMMISSION
APRIL 26, 2004
Please state your name and business address for
the record.
My name is Marj orie Maxwell.My business
address is 472 West Washington Street Boise Idaho.
By whom are you employed and in what capacity?
I am employed by the Idaho Public Utilities
Commission as a Utili ties Compliance Investigator.
What is your educational background and
relevant emploYffient history?
I received a Bachelor of Arts Degree in
Secondary Education from the College of Idaho (Albertson
College of Idaho) in 1980.I have taken continuing
education classes and professional courses including the
New Mexico State University s Public Utilities Course.
have been employed by the Commission since January 1984
and have been in my present position since June 1992.
What is the purpose of your testimony?
I will describe my experience as a Utilities
Compliance Investigator in receiving a complaint
regarding the charges for a local collect call and in
verifying what the called party heard on a local collect
call during a Staff test of Opticom s operator services.
Would you describe the complaint that led to
this investigation?
The complaint was submitted originally by
GNR-T- 04-
04/26/04
MAXWELL
STAFF
(Di)
mail.The complainant was concerned about the high
cost he was billed for a four minute local collect call
from a payphone located at Costco in Boise to his home in
the Boise area.He also complained about the inability
to determine the cost of the call before accepting it.
Did you ask the complainant if they had been
provided an oral disclosure of the opportunity to obtain
the rates, as required by Commission Rule 104.04.
He claimed that the receiver of the callYes.
had no way to get the rate information.
Did you personally investigate this claim?
I referred the matter to Wayne Hart, theNo.
Telecommunications Analyst on the PUC Staff that handles
payphone matters.
What role did you play in investigating this
claim?
Mr. Hart asked me to assist him in verifying
what messages were provided to the called party.On the
afternoon of Friday, June 27 , 2003, Mr. Hart went out to
the phone at Costco used by the complainant and placed a
collect call to me at my direct Commission number.
What did you hear at the receiving end of the
call?
The live operator asked if I would accept a
collect call from Wayne Hart- -there was no rate
GNR-T- 04-04/26/04 MAXWELL, M
STAFF
(Di)
information offered.After a pause, I asked the operator
the cost of the call she said $18.65 for up to four
minutes I said I couldn't accept the call and hung up.
Does this conclude your direct testimony in
this proceeding?
Yes, it does.
GNR-T- 04-04/26/04 MAXWELL , M
STAFF
(Di)
CERTIFICATE OF SERVICE
HEREBY CERTIFY THAT I HAVE THIS 26TH DAY OF APRIL 2004
SERVED THE FOREGOING DIRECT TESTIMONY OF MARGE MAXWELL,
CASE NO. GNR-04-, BY MAILING A COpy THEREOF, POSTAGE PREPAID, TO
THE FOLLOWING:
ANN e. BERNARD
OCMC, INe.
801 CONGRESSIONAL BLVD.
CARMEL, IN 46032
E-mail: ann.bemard~ocld.com
DEAN J. MILLER
McDEVITT & MILLER, LLP
420 W. BANNOCK STREET
PO BOX 2564 - 83701
BOISE, ID 83702
E-mail: joe~mcdevitt-miller.com
CT CORPORATION
300 N. 6TH STREET
BOISE, ID 83702
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SECRET Art
CERTIFICATE OF SERVICE