20090720Withdrawal of ETC Designation.pdf

Melissa Cur
233 N Main
Pocatello, ID 83204
Phone: [phone]
Date: 7/16/Q9
Re: Case Number GNR-T -01.8
Effective Date: 6/11103
Commission Order: 29261
RECEiVE
2Qt9 JUL 20 ~t18120
IOAHOPUBUC
UTlUTIESCOMMiSSION
WiJe\ess made simple,'''
Jean Jewell
Comiission Secretar
POBox 83720
Boise, ID 83720-0074
Dear .Jeari Jewell:
NTCH Idaho, dbaClearalk will be merging with Syrnga Wireless as of July 27th. On
July 27th Syrga Wireless will tae over our customer base. Syrga Wireless is already
an ETC provider and will continue to offer credits to all eligible paries. Attched is a,
copy ofthe notice thatwas sent to all customers via mail notifying them of the merger
from Clearalk to Syringa Wireless. Alsb inc1udeis a copy of the press release of the
merger between Clearlk and Syringa Wireless.Clearlk is requesting awithdrawal as
an ETC caiier.inour curent service area. Clearalk requests thåt USACbe contacted
with the completed commission order verifying our withdrawal as an ETC carier.
Sincerely,
P ..oZ.S.046F øaSS.6M
233 North Main
POCatellO, Idaho. 83204
RECEJ\JED
n9~ JUL 20 ~t\ 8: 22
A ~\~tN~~\iS\ON Syriñ:lLE8S
Wireless made simple."" ::1
Due to the merger between CLEAR TALK Idaho and Syringa
Wireless all CLEAR TALK Idaho customers will be transitioned to
the Syringa Wireless network. There is an Urgent Software
Update Required for your Phone. This Update wil Provide
Continued Wireless Service, and Access to Future Network
Features.
Please bring your Phone to any Clear Talk Store prior to July
15th, 2009 to obtain this Important Update and to avoid Loss of
Service.
Thank You for Being a Valued CLEAR TALK Customer.
Hay una actualización urgente requeri a para su teléfono.
Esta actualización proporcionará servicio y tendrá acceso a las
características futuras de la red.
Por favor de traer su teléfono a cual-quer tienda de CLEAR TALK
antes del15 de Julio para obtener esta actualización y no tenga
problemas con su servicio.
Gracias por ser un c1iente valioso para CLEAR TALK.
RE.CENtD
t. a' 22
i,'~ Jut 20 ~n '.
\O~HO ¿;OM \iS\ON ....eA'" KllílL\1'I¡;S Sy.. ..rinna
:: WIRELESS
As many of you have probably heard, Clear Talk Idaho wil be merging with Syringa
Wireless around August 1st. We are very excited about this merger as we are going
to be able to offer you more features and services at lower prices. While our name is
changing, our commitment to serve you remains the same.
Listed below are some of the highlights of the newly merged company:
1. Text messaging
2. New lower rate ($28.31 + taxes and fees)
3. Larger local callng area
4. Nationwide callng
5. Wider selection of phones
6. More stores to serve you (18 Syringa Wireless stores in SE Idaho)
7. FREE Voice Mail That's right, Voice Mail wil now be automatically included
for FREE along with Caller ID and Call Waiting with your service.
Below are a few of the features of the new and improved Voice Mail system:
a. Increased storage capacity from 15 to 30 messages.
b. Abilty to retrieve your voice mail messages from your e-maiL.
c. Abilty to listen to and manage your voice mail using the internet/Web.
*** As part of this upgrade your previously received voice mail messages will
not be saved after July 27th, Please be sure to check your messages before.
Included on the back are directions on how to setup your new voice mail and
instructions for some of the most commonly used features.
\1- M -I G' -d RECEIVED
voice · ai . ul e z09JU2tl AH 8122
Syringa Wireless Voice Maii answers misse calls and IDAHO PUBLV'
has easy to us features that let you return calls instrQlTIES COMMlšSION
forward messages to another Synnga Wireless mail box or
save them for latr. Synnga Wireless Voice Mail allows you to
store up to 30 messges, retreve your voice mail messges
through your e-mail, and you can also accs your voice mail
box through the internt I web*.
Acæs voice .mail
Pr and hold 1 to autdal voice mal
or 208 + your phone pre + 6269 exaple: 208-223-69
or C' phone number eiaple: 2O223-22 (on yo vo ma bo
ha. le up yo wi ne to pÆ th It ke ne
or *8
Se Up voice mail wih tutoral
Firs ac yor voice mal box (iee abov)
Pre the 8 ke
Retrieve your messages
First acce your voice mail box (see above)
Press the * key
Pre 7 to playa message
Press 4 to give the message to another user
Pre 5 to keep the current message
Pre 3 to discard it (once discarded, pre * to retreve back)
Main Menu
Pre 6 to crte a new mesage
Press 7 to. playa message
Pre 8 for user options
Pre 4 to change greting
Pre 6 to change name
Press 7 to change pass code
Press 9 to exit s...yrin ~~
-instron for e-il and web ac wi' be supplie at a later da_
RECEIVED
s .....yringßlE
Due to the merger between CLEAR TALK Idaho and Syringa
Wireless all CLEAR TALK Idaho customers wil be transitioned to
the Syringa Wireless network. There is an Urgent Software
Update Required for your Phone. This Update wil Provide
Continued Wireless Service, and Access to Future Network
Features.
Please bring your Phone to any Clear Talk Store prior to July
15th, 2009 to obtain this Important Update and to avoid Loss of
Service.
Thank You for Being a Valued CLEAR TALK Customer.
Hay una actualización urgente requerida para su teléfono.
Esta actualización proporcionará servicio y tendrá acceso a las
características futuras de la red.
Por favor de traer su teléfono a cual-quer tienda de CLEAR TALK
antes del15 de Julio para obtener esta actualización y no tenga
problemas con su servicio.
Gracias por ser un c1iente valioso para CLEAR TALK.
Wireless made simple;"
1\I¡:n S." ....e.R,ECE""'v . .Y'.'" rZn0tl
100Q Jut 20 AM 6: 22 ;: WIRELESS
\O"HO P ie "'N'-rt','e.s C \$8\01ul\L\ lFor Immediate Release
Syringa Wireless and Clear Talk Merge to Offer More to Customers
15 June 2009 - Pocatello, 10 - Syringa Wireless LLC and Clear Talk Idaho announce that the two
companies wil merge operations in late July, 2009. The newly integrated company wil be better positioned to
meet the demands of the dynamic wireless telecommunications market.
The companies wil operate under the name Syringa Wireless. Mike Hunsaker, current General Manager of
Syringa Wireless, wil stay on as General Manager of the new combined operation. "This merger wil enable
both companies to evolve in this rapidly changing environment," said Larry Curry, President of Clear Talk
Idaho. "Subscribers will have greater choices in service options and enhanced callng features."
Plans are to continue to operate 13 Syringa Wireless retail locations along with 5 of the original Clear Talk
stores. The company wil retain current staff.
Charles Creason, Chairman of the Board of Directors for Syringa Wireless, noted that the companies have
been conversing since 2002, and have built a strong mutual respect for each other. "This merger is a
statement demonstrating our fundamental goal to offer advanced and affordable mobile wireless products to
southern and eastern Idaho," Creason said.
The merger agreement was reached on May 1, 2009, with the transition starting immediately thereafter. The
two companies wil be working jointly to provision each Clear Talk subscribers' phone with softare upgrades
needed to transition to the Syringa Wireless Network in late July.
Syringa Wireless is currently investing in additional network upgrades; this investment wil increase coverage
and augment service areas. These network upgrades wil be completed by fall of 2009. Additional
investments have been made into a more advanced customer management platform known as Smart Box,
which wil offer a timelier sales and activation process. Syringa Wireless has also invested into a national
purchasing group called Associated Carrier Group (ACG). ACG wil provide a wider selection of the latest
phones coming to market.
Clear Talk subscribers wil see their monthly service rate drop from $32.95 to $30.00 per month. Syringa
Wireless unlimited local plan wil also include voicemail and call waiting at no additional charge. Former Clear
Talk Subscribers wil also experience an increased coverage area, increased callng area, a new voicemail
platform, and new callng features such as SMS (text messaging), MMS (picture messaging) WAP (internet),
and access to more retail stores (18).
Current Syringa Wireless customers wil also experience a more robust home network area, access to more
retail stores (18) and a local customer care center.
"We want this transition to be as smooth as possible for the customer. We are working dilgently to create a
positive customer experience during this transitional phase and into the future." said Mike Hunsaker, General
Manager, Syringa Wireless.
About Clear Talk:
Clear Talk incorporated as NTCH is a privately held wireless telephone carrier that first deployed in Grand
Junction Colorado in 1999. Clear Talk opened their Idaho market in 2001. Clear Talk operates under the
basic principle that wireless telecommunication service should be simple and affordable. Currently Clear
Talk provides telecommunication services in five other states outside of Idaho with plans to build out
networks in two additional markets in Washington and South Carolina. NTCH is a vertically integrated
company managing business activities which include everyhing from spectrum investments, the
development-construction and marketing of multi-tenant towers, cell site installation and collocation
construction services for tenants, to operating wireless networks. More information is available at:
http://ww.cleartalk.net
About Syringa Wireless:
Syringa Wireless originally started as a consortium of five long standing Idaho ILEC/CLEC companies.
Original ownership included: Direct Communications established in 1954, Filer Mutual Telephone
established in 1909, Silver Star Communications established in 1948, Albion Telephone Company (ATC)
established in 1929 and Project Mutual Telephone (PMT) established in 1916. Syringa Wireless' unique
company ownership has yielded a service network built and customized to the people and communities of
southern and eastern Idaho. Syringa Wireless is one of 10 other members in the Rural Independent Network
Allance (RINA). RINA provides a variety of operating systems and platforms including switching, SMS,
MMS, nation wide roaming, Qualcomm~ Bre~, and RIM~ BlackBer~ mobile services. Services offered
include traditional agreement plans and convenient pay as you go offerings. More information is available
at: http://w.syringawireless.com
Contact information:
Libby Sargeant, Marketing Director
Isargeanttasyringawireless.com
Phone [phone]
200 S. Main Pocatello, Idaho 83204
ww.syringawireless.com
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