980603.docx

MEMORANDUM
TO:THORPE ORTON, DEPUTY CHIEF OF STAFF
FROM:DON HOWELL
DATE:JUNE 3, 1998
RE:FUNDING THE “TEL-LOG” SYSTEM
The Governor’s Office forwarded to TAG a letter from Mr. Mark Downey soliciting funds and support for a concept he calls the “Tel-Log” system.  As explained in his letter, the Tel-Log system is a device to be attached to the back of a telephone that “logs” pertinent information about a customer’s long-distance calling.  Mr. Downey is seeking funding “to design and build” the Tel-Log equipment.  He apparently proposes a program to install the Tel-Log equipment in residences and businesses in Idaho.  The Tel-Log equipment would monitor calls so the customer could match the printout from the Tel-Log with the billing data from a customer’s monthly telephone bill.
Mr. Downey proposes that TAG consider an investigative program to install Tel-Log equipment in residences and businesses throughout Idaho.  If there are discrepancies between the Tel-Log data and the monthly telephone bills, then Mr. Downey suggests that TAG could bring “litigation” against the long-distance telephone companies for deceptive business practices.  
Background
Many new telephone sets and major telephone systems used by businesses include  features like those to be included in the Tel-Log system.  Many business phone systems, such as the one utilized by the PUC, provide monthly printouts of calling data similar to that proposed by Tel-Log.  It is my understanding that these printouts are sometimes used by the Idaho Department of Administration to challenge the accuracy of long-distance billing statements for government agencies.  In addition, many telephone desk sets already include or display calling data such as the time, duration and telephone number dialed.
Recommendation
Although Tel-Log equipment may be of some value to individual telephone customers or in conducting investigations, it may not have sufficient value for TAG to undertake the funding of its development.  The consumer marketplace may be the best judge of the product’s value or its need.
Don Howell
Attachment
cc: Terry Coffin
vld/M:Orton.dh