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Home My WebLink About2011Annual Report.pdfRE CEI V ED REPORT iiNI\UAL [1; NAME COREY PACKER FREMONT TELCOM INC. 110 E MAIN STREET ST ANTHONY ID 83445 UTILITIES "I J111 FOR THE YEAR Ff3) 2011 ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING December 31, 2011 COMPANY INFORMATION Exact name of utility: Fremont Telcom Address of principal office: 110 East Main Street, Saint Anthony, ID 83445-1543 Telephone Number Cities or towns served: Saint Anthony, Ashton, Teton, and Island Park, ID Name and title of officer having custody of the general corporate books of account: Angela Unruh, Regional Controller Address of office where corporate books are kept and phone number: 908 W. Frontview, Dodge City, KS 67801-0199 (620) 227-4400 Organized under the laws of the State of: Idaho Date of organization: March 9, 1994 Form of organization (proprietorship, association, corporation): Corporation If a Subchapter S Corporation, please specify: Name and address of controlling company, if any: FairPoint Communications, 521 East Morehead, Charlotte, NC 28202 Names of affiliated companies. Give address and description of business: None OFFICERS Report below the title, name and office address of each general officer of the utility at the end of the year. If there were any changes during the year, show the name, title, and address of the previous officer and the date of change. Title Name Address Chairman and CEO Paul H Sunu 521 E. Morehead: Suite 500 Charlotte, NC 28202 Exec VP, Internal Affairs & Oper Support Peter G. Nixon 521 E. Morehead; Suite 250 Charlotte, NC 28202 Exec VP/CFO Ajay Sabherwal 521 E. Morehead; Suite 500 Charlotte, NC 28202 Senior VP & General Counsel Shirley J. Linn 521 E. Morehead; Suite 250 Charlotte, NC 28202 Exec VP ,Sales Jeffrey Allen 4 Davis Farm Rd; Portland, ME 04103 Exec VP, Oper, Eng, & Network planning Ken Amburn 521 E. Morehead; Suite 500 Charlotte, NC 28202 Executive VP, Chief Revenue Officer Kathleen McLean 521 E. Morehead; Suite 500 Charlotte, NC 28202 Sr VP & Chief Information Officer Rose Hauser 521 E. Morehead; Suite 500 Charlotte, NC 28202 Senior VP, Telecom Group Lisa R. Hood 908 W. Frontview; P0 Box 199 Dodge City, KS 67801 Sr VP, Human Resources Greg Castle 770 Elm Street; Manchester, NH 03101 SR VP Governmental Affairs Patrick L. Morse 908 W. Frontview; P0 Box 199 Dodge City, KS 67801 VP, Internal Audit David M. Remele 521 E. Morehead; Suite 250 Charlotte, NC 28202 VP & Treasurer John R Whitener 521 E. Morehead; Suite 250 Charlotte, NC 28202 VP, Corporate Controller John Hogshire 521 E. Morehead; Suite 500 Charlotte, NC 28202 VP, Asst Secretary & Asst Gen Counsel Susan L. Sowell 521 E. Morehead; Suite 250 Charlotte, NC 28202 Rev 3/02 Page 1 DIRECTORS List the name of each person who was a member of the Board of Directors at any given time during the year: (Fees related to meetings only.) Term Expired or Current Term Meetings Attended Fees Paid Name Will Expire This year During Year and Address D. Bret Ellis Shirley J Linn Peter G Nixon Ajay Sabherwal Susan L Sowell Paul J Sunu Name of Chairman of the Board: D. Bret Ellis Name of Secretary (or Clerk) of Board: Shirley Linn Number of Meetings of the Board during the year: 4 MANAGERS List the name of each person who performed management duties for the Company during the year, and the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts.) Name Title Wages and Bonuses Paid N/A Rev 3/02 Page 2 NOTES TO THE FINANCIAL STATEMENTS Please provide important information such as changes in accounting or depreciation practices, extensions or additions to the system; disposal of any substantial portion of the property of the utility; reorganization, mergers, or consolidations with other companies; leases executed; other contracts or agreements entered into; changes made in articles of incorporation or amendments; the occurrence of contingency losses or gains. Rev 3/02 Page 3 BALANCE SHEET Assets and Other Debits Title of Account Current Assets 1120 Cash and Equivalents 1130 Cash 1140 Special Cash Deposits 1150 Working Cash Advances 1160 Temporary Investments 1180 Telecommunications Accts. Receivable 1181 Accts. Rec. Allow. -Telecommunications 1190 Other Accounts Receivable 1191 Accounts Receivable Allow. - Other 1200 Notes Receivable 1201 Notes Receivable Allowance 1210 Interest & Dividends Receivable 1220 Material and Supplies 1280 Prepayments 1290 Prepaid Rents 1300 Prepaid Taxes 1310 Prepaid Insurance 1320 Prepaid Directory Expenses 1330 Other Prepayments 1350 Other Current Assets Noncurrent Assets 1401 Investment in Affiliated Companies 1402 Investment in Nonaffiliated Companies 1406 Nonregulated Investments 1407 Unamortized Debt Issuance Expense 1408 Sinking Funds 1410 Other Noncurrent Assets 1438 Deferred Maintenance & Retirements 1439 Deferred Charges 1500 Other Jurisdiction Assets - Net Property, Plant and Equipment 2001 Telecommunications Plants in Service 2002 Prop. Held for Future Telecom. Use 2003 Telecom. Plant under Constr. - Short Term 2004 Telecom. Plant under Constr. - Long Term 2005 Telecom. Plant Adjustment 2006 Nonoperating Plant 2007 Goodwill Depreciation and Amortization Accounts 3100 Accumulated Depreciated 3200 Accum. Depre. - Held for Future Use 3300 Accumulated Depreciation - Nonoperating 3400 Accumulated Amortization - Tangible 3410 Accum. Amort. - Capitalized Leases 3420 Accum. Amort. - Leasehold Improvements 3500 Accumulated Amortization - Intangible 3600 Accumulated Amortization - Other TOTAL ASSETS balance balance Increase beginning at End or of Year of Year (Decreasej 6,900 1,172 (5,728) 700 (247) 453 27,978 31,401 3,423 (9,569) (11,556) (1,987) 1,736,535 853,536 (882,999) 124,271 159,938 35,667 66,733 44,499 (22,234) 8,672 (321) 8,351 112,360 - (112,360) 2,590,284 3,202,909 612,625 487,821 487,821 - 32,103,319 32,145,163 41,844 (1,516) 189,410 190,926 24,051 2,215 (21,836) 3,998,088 - (3,998,088) (29,602,840) (30,462,785) (859,945) 3,533,466 3,533,466 - 15,207,253 10,185,993 (5,021,260) Rev 3/02 Page 4 BALANCE SHEET Liabilities & Stockholders' Equity Balance Balance Beginning at End Title of Account of Year of Year Increase or (Decrease) Current Liabilities 4010 Accounts Payable 1,421,703 715,080 (706,623) 4020 Notes Payable 4030 Advance Billings and Payments - - - 4040 Customer Deposits - - - 4050 Current Maturities - Long -Term Debt 4060 Current Maturities - Capital leases 4070 Income Taxes - Accrued 49,707 120,653 70,946 4080 Other Taxes - Accrued 14,019 20,269 6,250 4100 Net Current Defer. Oper. Income Taxes 4110 Net Current Defer. Nonoper. Income Taxes 4120 Other Accrued Liabilities 37,352 23,341 (14,011) 4130 Other Current Liabilities Long-Term Debt 4210 Funded Debt 4220 Premium on Long-Term Debt 4230 Discount on Long-Term Debt 4240 Reacquired Debt 4250 Obligations Under Capital Leases 4260 Advances from Affiliated Companies 4270 OtheEi El 110 LiLiLilierm Debt Other Liabilities & Deferred Credits 4310 Other Long-Term Liabilities 374,547 365,733 (8,814) 4320 Unamort. Oper. Invest. Tax Credits - Net 4330 Unamort. Nonoper. Invest. Tax Credits - Net 4340 Net Noncurrent Defer. Oper. Income Taxes (1,483,230) (1,379,804) 103,426 4350 Net Noncur. Defer. Nonoper. Income Taxes 3,495,915 2,070,319 (1,425,596) 4360 Other Deferred Credits 4370 Other Juris. Liab. & Def. Credits - Net Stockholders Equity 4510 Capital Stock 6,120 6,120 - 4520 Additional Paid-In Capital 16,275,508 16,275,508 - 4530 Treasury Stock 4540 Other Capital 4550 Retained Earnings (4,984,388) (8,031,226) (3,046,838) TOTAL LIAB. & OTHER CREDITS 15,207,253 10,185,993 (5,021,260) Rev 3/02 Page 5 39,421 306,567 169,668 776,534 4,776 253,133 3,800 1,937,402 1,458,807 350,501 8,825,002 137,823 307,708 2,469,359 14,653,259 2,570 406,989 3,597 - (44,154) (5,783) W- (6,997) (44,632) (13,394) 2,311 32,103,319 124,857 (83,013) ANALYSIS OF TELECOMMUNICATIONS PLANT IN SERVICE TOTAL Company Basis Balance Plant Beginning Additions Retired of Year During year or Sold Transfers Balance and End Adjustments of Year Analysis of Telecommunications Plant in Service 2111 Land 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2124 Computer Software 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2212 Digital Switching Software 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS - 32,145,163 137,823 307,708 2,489,339 14,595,233 2,570 409,300 173,265 776,534 4,776 232,971 3,800 1,937,402 1,458,807 344,718 8,917,874 39,421 313,622 Rev 3/02 Page 6 ANALYSIS OF TELECOMMUNICATIONS PLANT ACCOUNTS IDAHO Operations Only Balance Plant Transfers Balance Beginning Additions Retired and End of Year During Year or Sold Adjustments of Year Analysis of Telecommunications Plant in Service 2111 Land Same as Total Company 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS Rev 3/02 Page 7 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 Analysis of Entries in Accumulated Depreciation TOTAL Company Basis Balance Beginning Depreciation of Year Rate* Credits Retirements Balance During and End Year Adjustments of Year 2112 Motor Vehicles 265,254 33.36 66,534 (15,166) 316,622 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 169,668 20.00 - 169,668 2121 Buildings 678,727 5.00 38,826 717,553 2122 Furniture 2123 Office Equipment 4,776 20.00 - 4,776 2124 General Purpose Computers 251,495 33.36 25,631 (44,155) 232,971 2124 Computer Software 1,520 20.00 760 2,280 2211 Analog Electronic Switching 2212 Digital Electronic Switching 3,214,335 12.00 181,874 - 3,396,209 2215 Electro-Mechanical Switching - - 2220 Operator Systems 2231 Radio Systems 350,501 12.48 (5,783) 344,718 2232 Circuit Equipment 7,881,183 10.56 275,762 (4,439) 8,152,506 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 137,823 12.48 137,823 2421 Aerial Cable 297,682 8.64 - - 297,682 2421 Aerial Fiber 7,570 6.00 602 8,172 2422 Underground Cable 128,308 9.96 20,029 9,357 157,694 2422 Underground Fiber 1,454,128 6.00 136,957 1,591,085 2423 Buried Cable 13,887,372 6.48 120,197 (13,394) 13,994,175 2423 Buried Fiber 573,106 6.72 43,847 616,953 2423 Buried Cable - Line Extensions - - - - 2431 Aerial Wire 3,000 10.00 - 3,000 2441 Conduit Systems 296,392 5.52 22,506 318,898 TOTAL 29,602,840 933,525 (73,580) 30,462,785 *please list individual depreciation rate for each account. Rev 3/02 Page 8 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 IDAHO Operations Only Balance Credits Beginning Depreciation During of Year Rate* Year Retirements and Adjustments Balance End of Year Analysis of Entries in Accumulated Depreciation 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems TOTAL *please list individual depreciation rate for each account. Rev 3/02 Same as Total Company Page 9 INVESTMENTS Report below the investments in Accounts 1401, 1402 and 1406. Identify each investment as to the account in which included. Minor amounts in Account 1406 may be grouped by classes. Book Cost of Book Cost of Investments Investments Disposed of Held at Description Date Acquired This year End of Year Fall River Electric Dividends Jan-00 Syringa Network 2001 -2002 3,202,909 Fremont Broadband 2004 Totals . 3,202,909 RECEIVABLES Itemize amounts show in Accounts 1180, 1190 and 1200. For notes receivable list each note separately and include the maturity date and interest rate. Minor amounts in Account 1210 may be combined. Amount at End of Year Notes Accounts Name of Company Receivable Receivable Customers 31,401 CABS 180,681 NECA/USAC 35,780 State USF 9,543 Related Party 622,832 Miscellaneous 4,700 Totals 884,937 Rev 3/02 Page 10 NOTES PAYABLE For Notes Payable, list each note separately and include the maturity date and interest rate. Interest Name of Creditor Date of Note Rate Due Date Face Amount Totals ACCOUNTS PAYABLE Report below all Accounts Payable amounting to more than $100.00 Name of Creditor Amount A/P Trade 16,751 NECA 117,550 Related Party 580,779 Totals 715,080 Rev 3/02 Page 11 LONG - TERM DEBT Accounts 4210, 4240, 4250, 4260, 4270 and 4310 List the required data for each obligation included in these accounts, grouping them by account number and showing totals for each account. If any obligations mature serially or otherwise at various dates, give particulars in a note. Date Date Fact Premium! Discount Class & Series of of Amount Outstanding Year Interest for year of Obligation Issue Maturity Authorized Year-End Total Amortized Rate Amount None Rev 3/02 Page 12 CAPITAL STOCK Report below the particulars called for concerning common and preferred stock at end of year, designating separate series of any general class. Show totals separately for common and preferred. For each class of preferred stock, show the dividend rate and whether dividends are cumulative or noncumulative. Show details in a footnote of capital stock sold during the year. Include number of shares, consideration received, premium or discount, and expenses incurred. Number Outstanding per of Shares Par Value Balance Sheet Class & Series of Stock Authorized per Share Shares Amount Common 100,000.00 0 5155.5 6120 Rev 3/02 Page 13 INCOME & RETAINED EARNINGS STATEMENT Item Total Company Idaho Only Total Operating Income (from page 15) Total Operating Expenses (from page 17) 7100 Other Operating Income and Expense 7210 Operating Investment Tax Credits-Net 7220 Operating Federal Income Taxes 7230 Operating State and Local Income Taxes 7240 Operating Other Taxes 7250 Provision for Deferred Operating Income Taxes-Net 7200 Operating Taxes (Total) 7310 Dividend Income 7320 Interest Income 7330 Income from Sinking and Other Funds 7340 Allowance for Funds Used During Construction 7350 Gains/Losses from the Disposition of Certain Property 7360 Other Nonoperating Income 7370 Special Charges 7300 Nonoperating Income and Expense 7410 Nonoperating Investment Tax Credits-Net 7420 Nonoperating Federal Income Taxes 7430 Nonoperating State and Local Income Taxes 7440 Nonoperating Other Taxes 7450 Provision for Deferred Nonoperating Income Taxes-Net 7400 Nonoperating Taxes 7510 Interest on Funded Debt 7520 Interest Expense-Capital Leases 7530 Amortization of Debt Issuance Expense 7540 Other Interest Deductions 7500 Interest and Related Items 7610 Extraordinary Income Credits 7620 Extraordinary Income Charges 7630 Current Income Tax Effect of Extraordinary Items-Net 7640 Provision for Deferred Income Tax Effect of Extraordinary Items-Net 7600 Extraordinary Items 7910 Income Effect of Jurisdictional Ratemaking Differences-Net 7990 Nonregulated Net Income (includes GAAP adj) AMOUNT TRANSFERRED TO RETAINED EARNINGS 5,574,084 Same as 4,718,767 Total Company 214,080 53,188 46,502 103,747 417,517 297,712 73,966 (1,425,596) (1,053,918) (2,475,556) (983,838) Rev 3/02 Page 14 OPERATING REVENUES Item Total Company Idaho Only Local Network Services Revenues 5001 Basic Area Revenue 5002 Optional Extended Area Revenue 5003 Cellular Mobile Revenue 5004 Other Mobile Services Revenue 5010 Public Telephone Revenue 5040 Local Private Line Revenue 5050 Customer Premises Revenue 5060 Other Local Exchange Revenue 5069 Other Local Exchange Settlements Network Access Services Revenues 5081 End User Revenue (SLC) 5082 Switched Access Revenue (Interstate) 5083 Special Access Revenue 5084 State Access Revenue (Intrastate) Long Distance Network Services Revenues 5100 Long Distance Message Revenue - All Miscellaneous Revenues 5230 Directory Revenue 5240 Rent Revenue 5250 Corporate Operations Revenue 5261 Special Billing Arrangements Revenue 5262 Customer Operations Revenue 5263 Plant Operations Revenue 5264 Other Incidental Regulated Revenue 5269 Other Revenue Settlements 5270 Carrier Billing & Collection Revenue Uncollectible Revenues 5301 Uncollectible Revenue - Telecommunications 5302 Uncollectible Revenue - Other 1,287,683 Same as Total Company 56,745 89,425 227,412 1,095,636 384,767 1,604,594 414,959 360,819 13,931 4,800 11,387 36,052 (14,126) TOTAL OPERATING REVENUES 5,574,084 Please identify the following revenues: - NECA USE $ 1,095,636. To what account were they booked? 5069 State USF $ 57,258. To what account were they booked? 5084 Rev 3102 Page 15 OPERATING REVENUES Item Total Company Idaho Only Plant Specific Operations Expense 6110 Network Support Expenses 6112 Motor Vehicle Expense 6113 Aircraft Expense 6114 Special Purpose Vehicles Expense 6115 Garage Work Equipment Expense 6116 Other Work Equipment Expense 6120 General Support Expenses 6121 Land and Building Expenses 6122 Furniture and Artworks Expense 6123 Office Equipment Expense 6124 General Purpose Computers Expense 6210 Central Office Switching Expenses 6211 Analog Electronic Expense 6212 Digital Electronic Expense 6215 Electro-Mechanical Expense 6220 Operators System Expense 6230 Central Office Transmission Expenses 6231 Radio Systems Expense 6232 Circuit Equipment Expense 6310 Information Origination/Termination Expense 6311 Station Apparatus Expense 6341 Large Private Branch Exchange Expense 6351 Public Telephone Terminal Equipment Expense 6362 Other Terminal Equipment Expense 6410 Cable and Wire Facilities Expenses 6411 Pole Expense 6421 Aerial Cable Expense 6422 Underground Cable Expense 6423 Buried Cable Expense 6424 Submarine Cable Expense 6425 Deep Sea Cable Expense 6426 Intrabuilding Network Cable Expense 6431 Aerial Wire Expense 6441 Conduit Systems Expense TOTAL PLANT SPECIFIC OPERATIONS EXPENSE - Same as Total Company 121,926 9,420 971,535 185,978 141,833 8,187 705 1,506 739,832 (19) 2,180,903 Rev 3/02 Page 16 OPERATING REVENUES Item Total Company Idaho Only Plant Nonspecific Operations Expense 6510 Other Property/Plant/Equipment Expenses 6511 Property Held for Future Telecomm. Use Expenses 6512 Provisioning Expense 6530 Network Operations Expense 6531 Power Expense 6532 Network Administration Expense 6533 Testing Expense 6534 Plant Operations Administration Expense 6535 Engineering Expense 6540 Access Expense 6560 Depreciation and Amortization Expenses 6561 Depreciation Expense-Telecom. Plant in Service 6562 Depreciation Expense-Property Held for Future Use 6563 Amortization Expense - Tangible 6564 Amortization Expense - Intangible 6565 Amortization Expense - Other Total Plant Nonspecific Operations Expenses Customer Operations Expense 6610 Marketing 6611 Product Management 6612 Sales 6613 Product Advertising 6620 Services 6621 Call Completion Services 6622 Number Services 6623 Customer Services Total Customer Operations Expense Corporate Operations Expense 6710 Executive and Planning 6711 Executive 6712 Planning 6720 General and Administrative 6721 Accounting and Finance 6722 External Relations 6723 Human Resources 6724 Information Management 6725 Legal 6726 Procurement 6727 Research and Development 6728 Other General and Administrative 6790 Provision for Uncollectible Notes Receivable Total Corporate Operations Expense TOTAL OPERATING EXPENSES - Same as Total Compan 3 72,336 58,325 105,769 160,135 25,850 103,435 933,525 1,459,378 13,200 4,426 38,186 722 1,061 196,457 254,052 111,391 15,157 551,011 65,747 11,858 3,766 40,945 24,559 824,434 4,718,767 Rev 3/02 Page 17 CENTRAL OFFICE DATA as of December 31, _2011_____ (unless otherwise indicated) Name of Central Office: Anthony, ID Prefix (es): (208) 624, 458, 558, 652 Central Office Switch Type:_Nortel DMS 500 Check all that apply: Check one: Check one: Stand Alone_ Digital _X Electronic _X Host _X Analog_ Electro-Mechanical_ Remote_ Other:______________________ Access Line Capacity Access Lines in Use Design:_Nortel DMS 500 Customer Lines: (Include Centrex, PAL, Semi-Pub.) Installed/Equipped:-2794/3780— Public Telephone Lines Company Official Lines Company Test Lines Classification of Customer Access Residence Multi- Single Line Line Multi- Subtotal 1-Party 1-Party Party Residence Beginning of Year 2818 2818 New Connects Disconnects Business Multi- Single Line Centrex Line Multi- Subtotal N.A.R. 1-Party 1-Party Party Business 25 543 434 0 1002 Total Residence & Business 3820 962 End of Year 0 2454 Foreign Exchange: Dial Tone from this C.O.:_______ Dial Tone from another CO.:_______ Custom Calling: Number of customers with at least one feature: Total number of features subscribed to:_____ 0 2454 23 546 393 0 Directory Listings: Number of Customers with Nonpublished or Nonli 980 1773 42 Rev 3/02 Page 18 Local Exchange 1 Teton - 458 2 Island Park - 558 3 Saint Anthony - 624 4 Ashton - 652 NUMBER OF CALLS COMPLETED BY CUSTOMERS DURING (Year)_2011_. Average # Local Calls Toll Calls Originated (Total of all Carriers) of Customer Number Avg.! Avg.! Lines in Use (bOOs) Line Intrastate Interstate Total Line 363 Not Available 6539 14099 20638 56.85 791 Not Available 14538 70349 84887 107.32 1405 Not Available 35866 82137 118003 83.99 966 Not Available 22279 57937 80216 83.04 6 7 8 9 10 11 12 13 14 15 16 17 18 Rev 3/02 Page 19 ANNUAL REPORT FOR SMALL TELEPHONE COMPANIES YEAR ENDED DECEMBER 31, _2011_. CUSTOMER RELATIONS RULES COMPLIANCE Rule IDAPA 31 .21 .01 .603 Rule IDAPA31.41.01.105 Please provide copies of: Summary of Customer Relations Rules for Telephone Corporations Idaho Telephone Solicitation Act Notification Method of Notification: Mailed separately to customers Yes Included in directory Yes—X— No_____ Date of notification October, 2011_Hanson Directory_ Alternate method of notification Rule IDAPA 31 .41 .01 .403.02 Record of Complaints: Number received by Company I Category of complaints (if known): Deposit Disputes Charges on Bill I Denial/Termination Quality or Availability 0 of Service Carrier Selection/Assignment Miscellaneous 0 Rev 3/02 Page 20 Areas Served By FairPoint Consutunkalions oF Contents .. . . Emergency Numbers ................. ....... .... .......... .......... ........................... ........ ...... ....... .Inside Front Co Dial these numbers only in a real emergency. For non-emergency cases dial numbers shown within the directory for the proper agency. En una emergencia la forma mas rapida de obtener auxilio es mar- car 911 Ambulance Emergency Fire Department Emergency . Forest Fires ...................... 800-299-FIRE (3473) Police Department Emergency 911 Idaho State Police Headquarters ............... 208-884-7000 Idaho State Police -'Idaho , Falls ................. 208-525-7277 Wyoming Highway Patrol ..................... 800-442-9090 Other Emergency Numbers AMBER Alert ............................... 800-843-5763 . Call Before You Dig! .......................... 800-342-1585 Department of Fish and Game ...................... 208-334-3700 : FBI - Federal Bureau of Investigation - Idaho Falls . . .208-522-5921 Idaho Road Condition Report (Nov-March) .......... .................... 888-IDA-ROAD (432-7623 Missing Persons Nationwide, Inc .. .............. ...... 800-431-500: Poison Control ................... .......... ... 800-222-122.,,' Secret Service - Boise ...... .................. .208-334-140 .. TDD/TTY.. ..................................... Page Wyoming Road Condition Report 888-996-76 I-low To Connect Your Phone................................ ...... Lang Distance Dialing.................................... Directory Assistance................................................................................................................................. Handicapped Services For The Deaf, Speech & Hearing Impaired....................................................... IdahoRelay Service................................................................................................................................ EASCalling Map....................................................................................................................................... AreaCode Map ........... .. ....... ..... ...... ...... ............................................... ... .......... .... ..... .... .............................. ....... Area Codes ...........24- IJIWLULtUUIIUI uiwuig msu'ucuouS. ....................................... ......................................... .............................. international Area Codes.......................................................................................................................... ZIPCodes................................................................................................................................................. Government Listings (Red Pages) ................ .. ....... ........... ........ .. ......................................................... ............. 33. Directory Listings Directory Listings For FairPoint communications(Blue Pages) ................................................... ......1- Directory Listings For Surrounding Areas ... .............. .... ......................... ........................ ........ .. ...... ......1-1 Classified Advertising (Yellow Pages) *T.-Ih" '.inho. +h.. hiilht +n hndt& Tflfl Fmorøtntv Calls I Do1ng BUaie With FairWnC Communications Ordering lèIephdneServIG confidential personal 8cco4nt information are fully Do . .. proteáled, Therefore, on the customer(s) listed To help expedite - xpedi te What Ii r,$an the scheduhngnf your new tele- on the account are able to Inquire, add, change or delete services on-the account. If you have phone service, please have the following mfarma- On ready questions regarding service please contact us at .rc Information1 ac S 800-400-5568, • Previous telephone Information When Is my, bill due? • Employment status Bills are due and payable when presented and * How you want your name In the directory become delinquent 15 days after presentation. We Complete street address (apartment or will provide you with written notification of pending lot/division number) disconnection prior to disconnection of your service. Will I Be Asked to Pay A Deposit? Late Fees Deposits are not requested it the customer has A late payment charge will be applied to any maintained a satisfactory credit record on their amount an a customer's bill carried over to the next previous telephone service, or If the customer can billing statement, I satisfactory credit references, We may ask 'ou to pay a deposit it Payment Arrangements You have not paid an undisputed bill with any If you cannot pay the entire bill, payment arrange- telephone company for service received In the ments can be made with us to pay part of the past tour years. amount immediately and the remainder in Install- Your service was terminated for one of the ments. A payment schedule will be developed that following reasons is individually tailored to your need and ability to Nonpayment of any undisputed delinquent pay. Is. fl1.h4 Customer Serv?ce .8--5568 (Servicia Nuevo, cambios, disconnectos, Sobre Ouentas) Office Location: 110 East Main Street, St. Anthony, ID 83445 Office Hours (Horas do oficina): 8:30 a.m. - 5:00 p.m. Monday - Friday (Lunes a Viernes) Mail Payments to: For service in Fremont County 640 FairPoint Communications P0 Box 580028 Charlotte, NC 28258-0028 For service in Idaho Falls, Rexburg and Pocatello 858 FairPoint Communications P0 Box 580028 Charlotte, NC 28258-0028 Or call to set up other payment options. Telephone Repair (para reparacion do serviclo).. ......................... 800-400-5588 Internet Technical Support .... ........ ......... . .............. . ... 800-400-5568 Business Services ..... .............. .......... ................. ..866-886-4344 Buried Cable Location .................................... .... 800-342-1585 Directory Assistance ......... .................... ............................ 411 or ........................................... 1-Area Code-555-1212 Idaho State Relay Service TDD/TTY (Text) .............................................. 800-377-3529 Voice ............................ ........ .............................. 800-377-1363 IV I.' pay for damages caused by 0 mer customer still resides and a balance Is past due or still owing on the former customer's bill, Disconnecting Your Te!ephofle 600Ce Call our office at 800-400-5568 in advance to move or disconnect your service. A reconi*gtion charge will be applied to all accounts that have been disconnected for any reason. Wing Information company. Guarding Against Fraud For your protection, new equipment and procedures enable calls. the telephone company to detect and investigate fraudu- lent ) Ceflaint5 and Disputes Tat (On W#hidut NetllTcaUdn Our CuMOmer Service department Is specialty trained FairPoint Communications terminate service without solve your telephone problems. Howeyer, it you are not notification only under the following conditions: sétisfied please ask for a supervises If at that time you • A dangerous or hazardous condition exists. feel we have not satisfactorily resolved your problem, YOU Service was obtained without authorization or may contact the Idaho Public Utilities Commission for knowledge of the telephone company further review at 208-334-0300 Service will not By order of any court, the Public Utilities Commission, turned off during artyart of this complaint procedure IF or any other authorized public authority, ALL UNDISPUTED Bit ,LS ARE PAID. • If we have diligently tried to notify you but have been unsuccessful In our attempts to cthitact YOfe Rules For Termination of Telephone Service You have misrepresented your ldentIl h8?lfl Fairpoint Communications must follow stringent guidelines edquate security with the company, and have an before terminating basic local telephone service. Basic outstanding bill exdaedlng $100.00, loàal service cannot be terminated fo failure to pay long distance charges owed to other companies, which may appear on FairPoint Communications monthly bill, If measures to prevent access to the other companies' services are available. Whether such measures are available depends upon the type of FairPolist Cornmunlca. lions equipment serving the customer. Basic local telephone service cannot be terminated If you let us know that you dispute any charges on your telephone bill until the dispute Is resolved but you must continue to pay the undisputed parts of the bill. Pioper Notification Service cannot be disconnected without first notifying you In writing at least seven (7) days In advance. We must diligently try to notify you in person or by telephone 24 hours before disconnecting service. Only 24 hour notice will be given It you pay a bill with an insufficient funds check In order to avoid termination, or as the Initial pay- merit of a payment according to a payment arrangement. Restrictions on Termination Your telephone service cannot be disconnected If: • A past due balance is less than $50.00 or for two (2) months service, whichever Is smaller. • You are being charged for another customers bill (unless youhave a legal obligation to pay the other customer's bill or you are being charged for any other class of service). You fall to pay for purchase of services such as the Every subscriber may be listed once in the alphabetical section of the directory without charge. Additional listings are available at an additional charge. How To Handle Annoyance Calls Ills against the law to make an obscene telephone call. if you receive such call, follow these suggestions: (1) When answering your telephone, say hello twice, if no answer, HANG (JR 2) Do not give information until you are absolutely Certain you know who you are speaking to. (3)Instruct children not to give any Information to strangers over the phone. (4)Hang up when you hear something off-coior or (5)Never reveal that you are alone. (6)Calls of a threatening nature should be reported to the Well law enforcement agency Immediately. (7)Use Call Trace #57. National Do-Not-Call List The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) are now sharing responsibility for enforcing the National Do-Not-Call list. Consumers who have not already registered for the list may do so at www.donotcatl,suv or by calling 888382-1222 lilY 866-290-4236). It you are called by teienarkef era, you can do the following: ) r1I IlliEHJm&*'7Y7UTh' L I • You receive a telemarketing call from an organization Whom you have previously requested not call you; OR • The telemarketing firm falls to Identify Itself; OR • You receive a pm-recorded commercial message from someone with whom you do not have an established business relationship and to whom you haven't gIvers permission to call you. • To intimidate or harass you in connection with the attempted sale, • T. waf,itc, In h..n *, ..,A 4.... .. ....t..L.... • To advertise, represenior imply that they have the endorsement of any government office or agency ,4 • To useai unfair method of competition or unfair or Any person not yet 18 years old who purchases goods or services pursuant to a telephone solicitation may cancel the purchase within a reasonable time after the purchase Is made. No parent or legal guardian having custody of a person not yet 18 years old Is liable for the purchase of the goods or services by a person not yet 18 years old pursuant to telephone solicitation, When you agree to purchase goods or services over the telephone, you may have a right to reconsider and cancel Your agreement for three business days after receiving a written confirmation of the sale. A person whose rights are violated by telephone solicitors may have the right * declare a contract for purchase null and void or invoke other remedies under the Idaho Consumer Protection Act, If you believe that a telephone solicitor has done any unlawful acts, you may contact the Attorney General's office for assistance and information ab Your telephone service can be disconnected between the hours of SiQO a.m. and 400 p.m., Monday through Thursday, and before noon on Fridays, weekends, legally recognized Idaho holidays, or after noon any day before a legally recognized Idaho holiday. 1-800-432-3545 (toll free) or 334-2424 (Boise area) ii General InformatIon Continued Your PWacy Is Important by their state. in Idaho, Lifeline allows substantial discounts on telephone service to be offered to houøhels whoqual- ' We make every effort to protect your telecommunications fly under the following criteria. Your ifleoflie h or below ç services from unlawful wiretapping or other illegal intercep- 135% of the U.S. Census Bureau poverty Level Guidelines, tions. Customer service records, credit Information and and you are on one of the following Department of Public related confidential personal account information are fully Welfare programs Food Stamps, Medicaid, Federal Pubflc protected. Therefore, only the customer listed on the account Housing Assistance, Law income Home Energi Assistance, is able to inquire, add, change or delete on the account, Temporary Assistance for Needy Families (TANF), General Assistance (GA) or Supplemental Security income (831), and Illegal Wiretapping no one claims you as a dependent on theft federal income It is a crime under federal law for any person to wiretap or otherwise Intercept a telephone call unless that person has tax, unless you are 60 or o1der. For more information con-to tact Customer Service at S00-400-5568. You can sign up E first obtained a court order or the consent of one or both for the Lifeline and Link Up telephone assistance programs people participating In the call. The penalty for illegal wire- at any time. There is an annual renewal that is required for - tapping can be imprisonment and/or fine, all participants to continue receiving assistance. o Telephone Recording Machine if you care to make a contribution to the Universal Tale- .r A short high "beep' heard on the telephone line about every phone Assistance Corporation on a monthly basis, please 15 seconds means that the person with whom you are contact FalrPolnt Communications at 800-400-5568. talking is recording your conversation by means of his or her ,w,th,,, n,rn'hint. ,'nn,- fn Fh, fI njirn r,i,, The Universal Service Administrative ComDanv's (USAC) Idaho lèiephone Assistance Program fully with all requirements of Title VI at the CivI! lxjghts Act of 1964 and the Rules and Regulations of the Departml* Lifeline, * k-up .ant& Toll Limitation lion Sanlces of Agriculture Issued thereunder, to the end that o pe*n These programs ptevlde discounts to eligible low-income in the United States shall, on the ground at race, color, or consumers to help theirs establish and maintain telephone national origin,- handicapped or basis of sex, be excluded service, from participation In. be denied benefits of, or be otherwise What type of discount Is available? Lifeline assi,stance lowers the cost of basic, monthly local telephone service, Eligible consumers can receive monthly discounts. Eligible residents of Indian reservations or tribal lands can receive up to an additional $25 in Lifeline support, but must pay at least $1 for basic monthly service. Link Up reduces the coat of initiating new telephone service. Eifgibie consumers can receive a 50% discount off of the one-time costs associated with initiating telephone service, up to a maximum of $30. Eligible consumers also qualify for a deterred payment schedule for remaining costs of up to $200. Eligible low-income consumers living on tribal lands are eligible for an additional discount of up to $70 to cover , 100% of the charges between $60 and $130. Toll Limitation Service (TLS) support allows eligible consumers who wish to avoId Incurring large long distance It, to choose toll blocking or toll control at no cost. How do I know whether I am eligible? EllgIblljty for Lifeline, Link Up and TLS support varies by state. lAdividuala who reside In states that have their own discount prams qualify for federal Lifeline, Link Up, and 2I1 . ,at Hall Gil/i Ha/Pa Dial 2-1-I for easy access to statewide Health and Human Services Information and Referral. (or 1-800-926-2588) Re air Serce Call our repair service 24-hour number at 800-400-5568. Why Won't My Telephone Work? Hew To Connect Or Dlconnect Your Telephone rnarart your teiepnone, marco toe ptug at use and or The telephone cord with the receptacle and Insert. To disconnect the telephone, squeeze the clip on the plug and pull out of the receptacle. Illustration five and six; Receptacles or non-standard jacks can be made to accommodate standard jacks or modular telephone cords by the use of adapters, The adapters simply plug into the receptacle. With the adapter In place, follow the above steps to Install your telephone. Illustration seven: To connect your wall telephone, match the holes In the back of the telephone with the rivets on the Wail mounting, push the telephonelighily against the mounting while sliding down Into place over the rivets, To discon- rAn,S ,_I;A.. ik.. •I....L_.,. ... •.. Hts. .t...... .,.. ,.,,, ".. .. ,. . - . .. - TS Preblem is in Ycuri ptotttSet pliow the instruction an your warranty or contact your equipment retaHe, FirPolnt Communications cannot repair your 9lephone equipment. If Tim Problrn Is In Your Jack Or Wire That Runs Through Your Home Or Office You have several options to repair the problem 1) HIre Fairpaint Communications to repair your Inside wiring. Call 80O-4O0-86B to schedule the repair. if you subscribe to our optional Wire Maintenance plan we will repair your jack or lnskl wiring at no charge. If you don't subscribe, we will be happy to repair the problem at our standard rate for labor and materials. 2)HIre an Independent contractor or home repair expert to repair your jack or Inside wIring. 3)Repair the problem youraelf if The Problem is In The Outside Lines Or Switching Equipment W,will t*..qulcitaction to correct the problem at no charge. AGea~MlOrywtlm Wb kOOw thi can sametlme be confusing; to help clarif we have included the dIagram below to Illustrate where FäirPoinl Communications responsibility ends and where your responsibility begins II you have further questions, please contact us so we can help you resolve your telephone problem. CUSTOMEftE EE$PONSIWLflY TELEPHONECOMPANY'SRESPONSISIUTY LL ,r A" . If the trouble is found to be In our lines or switching equipment, we will take quick action to correct the problem at no charge. i-toW to Troubleshoot At The Network Interface Device ANID device is located an the outside of your home or business, it enables the subscriber to determine whether a prob-lem is on the customer promise. By testing the HID you can save the expense of an unnecessary service call. or buslnes. su hear a dial tone and the telephone works the trouble Is in the I CERTIFICATE State of Kansas ss County of Ford WE, the undersigned Avtcy L U V- L4- and of the Fremont Telcom utility, on our oath do severally say that the foregoing return has been prepared under our direction, from the original books, papers, and records of said utility; that we have carefully examined same, and declare the same to be a correct statement of the business affairs of said utility for the period covered by the return in respect to each and every matter and thing therein set forth, to the best of our knowledge, information and belief. (Chief Officer) ~A r1j PA I A Mktn i rinCharg ofAccounts) Subscribed and Sworn to Before Me this 1 0 day of (Year) _2012_. Be e ~Jun~b"' Notary Public My Commission expires ftD , (Year) A NOTARY PUBLIC - State of Kansas BETTYE Rev 3/02 Appt. 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