Clear Voice Telecom Inc.pdf

CLEAR VOICE TELECOM, INC. Original Sheet No. 1
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

CLEAR VOICE TELECOM, INC.
BASIC LOCAL EXCHANGE TELECOMMUNICATIONS PRICE LIST
TELEPHONE NUMBER 877.649.1617
IDAHO PUBLIC UTILITIES COMMISSION
472 WEST WASHINGTON STREET
BOISE, IDAHO 83702
This price list contains rates, terms and conditions applicable to the sale of telecommunications services provided by CLEAR VOICE TELECOM, INC. within the
State of Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 2
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

SECTION INDEX
Sheet
Title 1
Index 2-5
Definitions 6-9
General Rules and Regulations 9-15
Application 9
Explanation of Symbols 9
Obligation of Company 11-12
Use of Service and Facilities 11-12
Establishment and Furnishing of Service 12-13
Telephone Directories 13
Establishment of Deposits 13
Minimum Contract Periods and Termination of Service 14
Payment for Service and Facilities 14
Special Services and Facilities 14
Subscriber Notice 15
Network Access Line Service 16-17
Service Connection, Move and Change Charges 18-19
Custom Calling Features 20-22
Obligation of Company 23
Directory Listings 23-24

Long Distance Message Restriction – Local Exchange
Service
25
Reserved 26-30

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 3
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

SUBJECT INDEX
Subject Sheet
Access to Premise 10
Adjustments of Charges 10
Alterations 12
Application and Explanation of Symbols 9
Application for Service 12
Availability of Facilities 10
Changes and Moves 18 Change in Telephone Number 12
Connecting Company Lines, Use of 11
Custom Calling Features (CCF) 20-22
Defacement of Premises 10
Definitions 6-9
Deposits 13
Directories, Telephone 13
Directory Assistance Service 19
Directory Listing 23-24
Discontinuance of and Refusal to Establish Service 13
Equipment, Tampering with 11 Explanation of Symbols 9
Impersonation of Another 12 Initial Service Periods and Termination of Service 14-15
Installation Costs, Unusual 13
Interruption of Service 10

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 4
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

SUBJECT INDEX (Continued)
Subject Sheet
Language, Improper 12
Long Distance Message Restriction — Local Exchange Service 25
Maintenance and Repair 13
Minimum Charges 14
Move and Change Charges 18
Network Access Line Service 16-17
Obligation of Telephone Company 10
Ownership & Use of Equipment 11
Payment for Service 13, 14 Profane Language 12
Rendering & Payment of Bills 14 Responsibility For & Use of Equipment 11
Restoral of Service Charge 13
Service Charge for Restoral of Service 13 Service Connection at Subscriber Premises 12
Service Connection Charge 18
Special Services & Facilities 14
Subscriber Notice 15
Subscriber Service, Use of 12
Tampering with Equipment 12 Telephone Directories 13
Telephone Numbers 12

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 5
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

SUBJECT INDEX (Continued)
Subject Sheet
Termination of Service 14
Unusual Installation Costs and Construction Charges 13 Use of Service and Facilities 11
Reserved 26-30

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 6
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

DEFINITIONS

Access Line
The circuit that travels from the CLEAR VOICE TELECOM, INC.’S Central Office to the Subscriber's premise terminating at the Network Interface Device (NID), which
provides direct access to the local exchange and the toll switching networks.

Circuit
A Channel used for the transmission of electrical energy in the furnishing of
telephone service.

Company
Clear Voice Telecom, Inc.

Connecting Company.

A corporation, association, partnership, LLC, or individual owning or operating one or more exchanges and with who traffic is interchanged.

Contract

The service agreement between a subscriber and the Company under which services and facilities are furnished in accordance with the provisions of the Price Lists applicable.

Customer

See “Subscriber”, below.
Customer Provided Equipment (CPE)

Devices, apparatus and their associated wiring provided by a Subscriber for use with
facilities furnished by the Company.
Direct Dialing

The capability for a Subscriber to dial anywhere in the United States with a series of
numbers without operator assistance.
Exchange Area

The territory served by an Exchange.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 7
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

DEFINITIONS (Continued)

Extension Station
An additional station connected on the same circuit as the main station and having the same telephone number as the main station.

Extra Listing
Any listing of a name or information in connection with a Subscriber’s telephone number beyond that to which he is entitled in connection with his regular service.

Installation Charge
A non-recurring charge made for the placing or furnishing of telephone equipment, which may apply in place of or in addition to Service Connection Charges and other applicable
charges for service or equipment.

Local Channel
That portion of a channel which connects a station to the interexchange channel; it also
applies to a channel connecting two or more stations within an exchange area.

Local Exchange Service
Telephone service furnished between telephone station and the telephone station(s)
of others located within the same local service area.

Local Message
A communication between telephone stations within the same Exchange Area.

Local Service Area
That geographical area throughout which a Subscriber obtains telephone service without
the payment of a toll charge.
Main Station
A suitable telephone instrument or station that is connected to a network access line
through a Central Office and has a unique telephone number.

Premises
All of the building or the adjoining portions of a building occupied and used by the
Subscriber; or all of the buildings occupied and used by the Subscriber as a place of
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 8
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

DEFINITIONS (Continued)
business or residence, which are located on a continuous plot of ground not intersected by
a public highway or thoroughfare.
Price List
The document filed by the Company with the Public Utilities commission which lists the
communication services offered by the Company and the associated prices.

Primary Station
Synonymous with Main Station.

Private Branch Exchange (PBX)
An arrangement of equipment used by a Subscriber and connected directly to a central office by means of trunk access lines, from which connection is made to stations at
various locations or Subscriber premises, thereby providing telecommunications between
these stations and also communication with the general exchange system.

A circuit provided to furnish communication only between the two or more telephones
directly connected to it, and not having connection with either central office or P.B.X.
switching apparatus.
Private Line
Station
(see Telephone Station)

Subscriber
A person or agency subscribing for Clear Voice Telecom, Inc.’s telephone service. As
used in this Price List, a separate Subscriber is involved at each location, or continuous property, where service is furnished. One individual or firm therefore may be considered
as two or more separate Subscribers, even in the same Exchange. The privileges,
restrictions, and rates established for a Subscriber to any class of service are limited to the
service at one location; no group treatment of service at separate locations furnished to
one individual or firm, is contemplated or to be implied, except when definitely provided for in the schedules.

Telephone Station
A suitable telephone instrument, consisting of a transmitter, receiver, and associated
apparatus, so connected as to permit transmitting of and receiving telephone messages.
DEFINITIONS (Continued)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 9
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Tie Trunk
A circuit connecting two P.B.X. systems for the purpose of intercommunicating between
the stations connected with such P.B.X. switching apparatus. The circuit is not intended
to provide for general exchange service through either of the P.B.X. systems with which it connects.

Toll Message

A message from a calling station to a station located in a different local service area.
Toll Service
Telephone service rendered by the Company between patrons in different local service
areas in accordance with the rates specified in the Company's Toll Price List.
Trunk
A telephone communication channel between (a) two ranks of switching equipment in the
same central office, (b) between central office units in the same switching center, or (c) between two switching centers.

GENERAL RULES AND REGULATIONS
A. APPLICATION
The rules and regulations specified herein apply to the intrastate services and facilities of CLEAR VOICE TELECOM, INC. hereinafter referred to as “the Company”. Failure on the part of the Subscribers to observe these terms and conditions of the Company, after
due notice of such failure, automatically gives the Company the authority to discontinue
the furnishing of service.
B. EXPLANANTION OF SYMBOLS
(C) Signifies a changed regulation.
(D) Signifies a discontinued rate, treatment or regulation. (I) Signifies an increased rate or new treatment resulting in increased rate.

(N) Signifies a new rate, treatment or regulation.
GENERAL RULES AND REGULATIONS (Continued)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 10
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

(R) Signifies a reduced rate or new treatment resulting in reduces rates.
(T) Signifies a change in text but no change in rate, treatment or regulation.
C. OBLIGATION OF COMPANY

1. Availability of facilities
The Company's obligation to furnish telephone service is dependent upon its
ability to secure suitable facilities and to provide such service without unreasonable
expense.

2. Interruption of Service
The Company will credit a Subscriber's account in accordance with Telephone Customer
Relations Rule 503. IDAPA 31.41.01.503.
3. Directory Errors and Omission
The Company endeavors to correctly list Subscribers, their telephone numbers and other
information in the local telephone directory.

4. Defacement of Premises
The Company will repair or replace any defacement or damage of property due to
installation, existence, or removal of Company property, when the damage is the result of
negligence of the Company.

5. Adjustment of Charges
In case of over-billing, a refund will be made by the Company for the full
amount of excess charges when the amount can be determined; when the amount cannot
be determined from available records, the maximum refund will not exceed the
estimated over-billing over a three-year period.
In case of under-billing, the Company reserves the right to back-bill for the
deficiency charges up to a period of three years.

GENERAL RULES AND REGULATIONS (Continued)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 11
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

D. USE OF SERVICE AND FACILITIES

1. Ownership and Use of Equipment
All equipment and lines furnished by the Company are the property of the
Company unless otherwise specified. Company agents or employees shall have the right
to enter Subscriber premises at any mutually agreed upon reasonable hour to install,
maintain or remove, as appropriate, Company equipment.
The Company may refuse to install or maintain any service at locations that are
hazardous to Company employees. If such service is furnished, the Subscriber may be
required to install and maintain such service, holding the Company harmless from any
claims for damage by reason of the installation and maintenance of this service.
2. Interconnection Policy
CPE may be used and Subscriber provided communication systems may be
connected with the facilities furnished by the Company for telecommunications services
subject to terms and conditions outlined in other parts of this Price List. In case any
unauthorized attachment is made, the Company shall have the right to disconnect, suspend, or terminate the service.

3. Use of Subscriber Service
Subscriber telephone service is furnished only for the use by the Subscriber, his
family and associates. The Company may refuse to install or permit such service to remain on premises of public or semi-public character.
The equipment may be installed, at such locations provided the service is located
so it is not accessible for public use.
4. Tampering with Equipment
The Company may refuse to furnish telephone service when company equipment
shows any evidence of tampering for the purpose of obtaining service without payment of
charges applicable to the service rendered by the Company.

GENERAL RULES AND REGULATIONS (Continued)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 12
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

5. Use of Improper Language or Impersonation of Another

The Company may refuse service to anyone who uses or permits abusive or obscene language over Company facilities or impersonates another individual with
fraudulent or malicious intent.

6. Indiscriminate Use of Facilities
The Company may refuse to furnish service or require upgrading of services provided to any Subscriber who allows indiscriminate use of Company facilities except in
case of emergency.

E. ESTABLISHMENT AND FURNISHING OF SERVICE
1. Application for Service
Application for service must be made on the Company's standard form, which
becomes a contract when accepted in writing by the Company or upon establishment of
service. The person or entity submitting an application for service is hereafter referred to
as “Applicant”. The conditions of such contracts are subject to all provisions of this and other applicable Price Lists. Requests for additional service may be made orally, if
provided in the original contract, and no advance payment will be required. A move
within the exchange area is not considered to terminate the contract and orders for such
may be made orally.
2. Telephone Numbers
The Company may change the telephone number or central office designation of a
Subscriber whenever it is required WITH consent FROM THE SUBSCRIBER and 30
days advance written notice.
3. Alterations
The Subscriber agrees to notify the Company of any alterations that will
necessitate changes in the Company's wiring; and the Subscriber agrees to pay the
Company's current charges for such changes. The Subscriber can change the inside
wiring up to the demarcation point.

GENERAL RULES AND REGULATIONS (Continued)
ESTABLISHMENT AND FURNISHING OF SERVICE (Continued)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 13
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

4. Payment of Service
The Subscriber is required to pay all charges for services rendered by the
Company, both exchange and toll, in accordance with provisions contained elsewhere in this Price List. The Subscriber is responsible for all charges for services rendered at
his/her telephone, including collect charges.
5. Maintenance and Repairs

The Company shall bear the expense of all repair and maintenance of its facilities, except where damage or destruction of its facilities is due to the gross neglect of the Subscriber. The Subscriber may not rearrange, remove or disconnect any Company
facilities without consent of the Company.

6. Line Extensions The Company will extend the Subscriber’s line from the point of demarcation to
one qualified inside phone jack.

Additional jack wiring will be done at the rate of $65.00 per hour, plus materials.
7. Reconnection Charge

Where service has been terminated by the Company, the regular non-recurring
charges shall apply for reconnection of service.

F. TELEPHONE DIRECTORIES

Reserved

G. ESTABLISHMENT OF DEPOSITS

1. Deposits
No deposits are required at this time.

GENERAL RULES AND REGULATIONS (Continued)

H. MINIMUM CONTRACT PERIODS AND TERMINATION OF
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 14
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

SERVICE

1. Minimum Contract Periods
Except as hereinafter provided, the minimum contract period for all services and facilities are one month at the same location.

The Company may require a minimum contract period longer than one month at
the same location in connection with special (non-standard) types or arrangements of
equipment, or for unusual construction necessary to meet special demands, and involving extra cost.

2. Termination Of Service

The Company shall comply with all applicable Commission rules relating to the denial, restriction and notification processes before denying, restricting or terminating a
Subscriber's service. Specifically, the Company shall abide by Telephone Customer
Relations Rules 301 through 314. IDAPA 31.41.01.301 – 314.

I. PAYMENT FOR SERVICE AND FACILITIES
The Subscriber shall pay for service and facilities monthly in advance, except all
various units of government, and shall pay for Moves and Changes when billed. Failure
to receive a bill does not relieve the Subscriber of the responsibility for payment in
accordance with the provisions set forth herein.
All bills for service are due and payable at the office of the Company on or
before the fifteenth (15th) day following the post marked date of the statement of the
month in which the bill is rendered.
J. SPECIAL SERVICES AND FACILITIES
Special services and facilities not ordinarily used in the furnishing of telephone
service and not otherwise provided for by the Price List schedules of the Company may be furnished or leased pursuant to special contract for such special service or facility for
such period as may be agreed upon, provided such special service or facility or the use
made thereof is not unlawful and does not interfere with the telephone service furnished
by the Company. Special services are provided for each individual application as a
custom-engineered system to satisfy and provide for the needs of that Subscriber. Applicable charges will be determined by the Company for each individual system. In

GENERAL RULES AND REGULATIONS (Continued)
the event any such special service or facility or the use made thereof interferes with the
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 15
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

furnishing of the telephone service by the Company, the Company may terminate such
contract and cease to furnish such special service or facility after thirty (30) days written
notice to the Subscriber.

K. SUBSCRIBER NOTICE
The Company will give at least ten (10) days notice to Subscribers and the Idaho
PUC before increasing rates or making other changes to its Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 16
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

NETWORK ACCESS LINE SERVICE
RATES AND CHARGES

Business Class Services Installation Monthly Rate
Local
Calling
Long
Distance
Business Standard IPP Enhanced Feature Set
(includes all custom calling features and voicemail. Each phone
must be an Internet Protocol Phone (IPP). $ 45.00 $ 15.00 Unlimited $0.03/min
Webportal (requires IPP Enhanced Feature Set, optional) $ 20.00 $ 6.00 N/A N/A
Auto Attendant $ 50.00 $ 10.00 N/A N/A
Front Desk Assistant (Requires IPP Enhanced Feature
set, included) $ 300.00 $ 34.00 N/A N/A
Call Center $ 50.00 $ 21.00 N/A N/A
Softphone $ 50.00 $ 7.00 Unlimited $0.03/min
Line Appearances $ 17.00 $ 17.00 N/A N/A
Softfax $ 25.00 $ 20.00 Unlimited Unlimited
Premise Set-up Fee $ 65.00/hr $ - N/A N/A

Residential Services Installation Monthly Rate
Local
Calling
Long
Distance
Residential Standard IPP Feature Set (includes all
residential custom calling features and voicemail. Each phone
must be an Internet Protocol Phone (IPP). $ 35.00 $ 8.00 Unlimited $0.03/min
Line Appearances $ 17.00 $ 17.00 N/A N/A
Softfax $ 25.00 $ 20.00 Unlimited Unlimited
Premise Set-up Fee
$
65.00/hr $ - N/A N/A

Service Fees Installation Monthly Rate
Local
Calling
Long
Distance
911 Fee $ 2.00 $ 2.00 N/A N/A
411 Service $ - $ 1.00 N/A N/A
Porting Fee (One time fee) $ 50.00 $ - N/A N/A
Toll Free Number Transfer $ 5.00 $ 3.00 N/A N/A
DIDs $ 4.00 $ 0.30 N/A N/A
Caller ID Fee (One time fee) $ 15.00 $ - N/A N/A
Directory Listing (per listing) $ 3.00 $ 3.00 N/A N/A
Carrier Service Order Charge Pass Through $ - N/A N/A

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 17
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Internet and Dial Tone (All DSL includes 1
static IP Address, no extra charge) Installation Monthly Rate
Local
Calling
Long
Distance
1FB (POTS) $ 55.00 $ 54.00 Unlimited $0.03/min
LMB (Measured Service) $ 55.00 $ 42.00 $0.02/min $0.02/min
DSL 1.5 Dry $ 99.00 $ 79.00 N/A N/A
DSL 3.0 Dry $ 99.00 $ 96.00 N/A N/A
DSL 5.0 Dry $ 99.00 $ 96.00 N/A N/A
DSL 7.0 Dry $ 99.00 $ 96.00 N/A N/A
DSL 1.5 Combo $ 99.00 $ 117.00 Unlimited $0.03/min
DSL 3.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min
DSL 5.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min
DSL 7.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min
DS1 (1.54 Mbps Dedicated Internet) $ 500.00 $ 335.00 N/A N/A

Calling Plans Installation Monthly Rate
Local
Calling
Long
Distance
500 minute Nationwide Long Distance $ - $ 20.00 Unlimited Unlimited
1000 minute Nationwide Long Distance $ - $ 30.00 Unlimited Unlimited
Unlimited Nationwide Long Distance $ - $ 40.00 Unlimited Unlimited
International Long Distance (varies based upon rate
center, must be enabled) $ - $ - N/A Varies

Additional Services Installation Monthly Rate
Local
Calling
Long
Distance
Business Trunks $ 50.00 $ 25.00 N/A N/A
SIP Trunking $ 50.00 $ 20.00 N/A N/A
2 (1 usable) Static IP Address $ 20.00 $ 5.00 N/A N/A
8 (5 usable) Static IP Addresses $ 20.00 $ 15.00 N/A N/A
16 (13 usable) Static IP Addresses $ 20.00 $ 25.00 N/A N/A
Call Recording $ - $ 175.00 N/A N/A
Call Monitoring $ - $ 325.00 N/A N/A

CONDITIONS

The above rates apply to the provision of network access lines which, when connected to a dial tone-enabled instrument (“Phone”), provides access to the telephone network.

Phones must be provided by the Subscriber.

RATES AND CHARGES (CONTINUED)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 18
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Additional instruments may be attached to network access lines. The Company reserves
the right to limit the number of instruments connected to an access line if they cause
interference with the normal operation of the line.
Dial tone service is provided only where the facilities are available.

Business Rates Apply:
• At any location where activities are of a business, trade or professional nature.
• At any location where the listing of service at that location indicates a business, trade or
profession.

• Where only one network access line is provide at a location, which is both a residence and a business.
• At schools, hospitals, libraries, churches and other similar institutions.
Residence Rates Apply:
• In private residence where business listings are not provided and telephone service is not used
for the conduct of business.

• In the place of residence of a clergyman, physician, or other medical practitioner provided the Subscriber does not maintain an office in the residence.
SERVICE CONNECTION, MOVE AND CHANGE CHARGES Business Residence
Service Order Installations $65.00 $65.00

Premises Visit $65.00/hour $65.00/hour
Mileage (Trip charge if distance is more than 20 miles from office.)
$25.00 $25.00
CONDITIONS
These charges are intended to cover the expense incurred by the Company in
conjunction with the following:

• Establishment of service;
• Change in location of a service to other premises;
• Transfer of service from one customer to another;
• Installation of auxiliary equipment; SERVICE CONNECTION, MOVE AND CHANGE CHARGES (Continued)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 19
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Charges shown in this schedule are based on work being performed during
regularly scheduled working hours of the Company's employees.

DEFINITIONS
Service Order

Applicable to work done in receiving, recording and processing information necessary to
execute a Subscriber's request for the establishment of service. It is also applicable for Subscriber's request for additions, moves or changes to existing service.

Premises Visit

Applicable if a Company employee must visit the Subscriber's premises to move or change a service drop or standard network interface at the Subscriber's request. Not
applicable when a Company employee is on the Subscriber's premises for any other
business purpose.
Line Connection
Applicable for work done in the Central Office or work involving Central Office
equipment necessary to provide a network access line or make changes to an existing
network access line.

If service requires work in more than one Central Office area, this charge applies for each office.

DIRECTORY ASSISTANCE SERVICE

RATES
Per each Directory Assistance Call - $1.00

CONDITIONS
1. The above charge will apply to each call to a directory assistance operator
requesting information for locations within the Company’s service area.

2. The charge will apply regardless of whether or not the operator is able to
supply the requested information.

DIRECTORY ASSISTANCE SERVICE (Continued)
3. A maximum of one request for information will be allowed per directory
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 20
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

assistance call.
4. Charges for Directory Assistance calls placed from Subscribers who have a
reading, physical or visual handicap and thus are unable to use the Telephone Directory
shall receive five (5) Directory Assistance Calls per month free of charge.
5. In the event a Subscriber obtains directory assistance service through
fraudulent means, in addition to any other action authorized by this Price List, the
Company may assess appropriate Directory Assistance charges on the Subscriber's
regular telephone account.
CUSTOM CALLING FEATURES (CCF)
CONDITIONS
• Custom Calling Features are available only to those Subscribers who are served from a Central Office equipped to provide such services.
• When a service is programmed for both Three-way Calling and Call Waiting, only one of the two may be activated at any one time.
• When a service is programmed for both Call Waiting and Call Forwarding only one of the two may be activated at any one time.

CUSTOM CALLING FEATURES (CCF)
CONDITIONS (Continued)

RATES (Monthly)
Call Forwarding No Additional Charge Three-Way Calling
Speed Calling – 10 Number
Voice Mail
Call Forward No Answer Call Forward Busy Call Forward Busy/No Answer
Call Hold/Retrieve
Caller ID — Number Only
Do Not Disturb Hot Line Last Number Redial
Residence
No Additional Charge NAC NAC
NAC
NAC
NAC NAC NAC
NAC
NAC
NAC NAC NAC
Business

No Additional Charge NAC NAC
NAC
NAC
NAC NAC NAC
NAC
NAC
NAC NAC NAC
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 21
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

6. From time to time, the Company may offer special promotions to its
Subscribers. These offerings will generally consist of a reduced price, a waiver of
installation charges, or a free service with a purchase of another service. These
offerings may be limited to certain dates and locations, and will be for limited time periods. When such an offering is made, the Commission will be notified and a copy of
the offering will be provided to them.

DEFINITIONS
Call Forwarding Variable (standard)

This service allows Central Office Subscribers to forward their phone calls to any phone
number whether local or long distance.
Remote Call Forwarding (standard)

This service allows Central Office Subscribers to log in remotely to their phone and
forward their phone to any phone number whether local or long distance.
Selective Call Forwarding (standard)

This service allows Central Office Subscribers to set call forwarding by time of day or
date to any phone number whether local or long distance.
Find Me/Follow Me

This service allows Central Office Subscribers to have their phone ring up to nine other
devices sequentially or simultaneously.
Three-Way Calling

Permits a telephone user to add a third party to an existing local or long distance call. It
will also permit a telephone user to consult privately with a third party while holding the
original call.
Speed Calling

Permits placing local and long distance calls to pre-selected telephone numbers by dialing
an abbreviated code. To add a number to the calling list the Subscriber uses his own telephone.

DEFINITIONS (Continued)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 22
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Call Forward Busy

Call Forward Busy allows a customer to preprogram a separate number for calls to
forward to in the event their line is busy.
Call Forward No Answer

Call Forward No Answer allows a customer to preprogram a phone number for their line
to forward to in the event they are unable to answer their phone line.
Caller ID

Caller ID will display the customers outgoing calls and display the customers incoming
calls.
Caller ID Block

Caller ID Block allows the customer to block their outgoing display by programming
their phone prior to each call or they can set it permanently to block every call. Priority Call

Priority Call allows customers to program in numbers of other parities they deem to have
priority when calling their phone. Selective Call Rejection

Selective Call Rejection allows customers to select phone numbers that they prefer not to
receive calls and program those numbers into their phone. Call Transfer

Call Transfer allows a customer to transfer a caller to another party both internally and
externally or outside of their network.

OBLIGATION OF COMPANY

1. Limitation of Obligation with Respect to Privacy Concerns

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 23
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

The Company shall be held harmless by the Subscriber in cases where the Subscriber's
telephone number is transmitted via the Caller ID CLASS Feature to another Subscriber who
subscribes to service, and the Subscriber has not blocked the transmission of his/her telephone
number.
2. Obligation of the Subscriber

Under no circumstances should any Subscriber to the Caller ID Custom Calling Feature
use telephone numbers delivered to him/her for purposes of marketing any service, or for the sale of the numbers to any interested party. Permitted uses of the number information received
through the CID service include:

"billing and collection, routing, screening, and completion of the originating Subscriber's
core transaction, or for services directly related to the originating Subscriber's call or transaction."

Caller ID information can be used only to market goods and services to existing
Subscribers, and only to market goods and services to existing Subscribers that are directly
related to those the existing Subscriber already uses.
Notification of illegal procedures having been given herein, the Company shall be held
harmless by all parties in cases where Subscribers of the Company use this information in an
unauthorized manner, as described above.
DIRECTORY LISTINGS

RATES
Monthly Rate
Primary Listing $0.00
Additional or Alternate Listing — Business $3.00
Residence $3.00
Cross reference or Duplicate $3.00
Extra Lines, per line $3.00
Non-List $3.00
Non-Publish $3.00
CONDITIONS
The regulations for directory listings as provided in this section apply only to that section of
the directory containing the regular alphabetical list of names of Subscribers.

Primary Listing
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 24
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

The Primary Listing, is provided as follows:
1. For each separate Subscriber service. When two or more main station lines or PBX trunk lines are consecutively operated, the first number of the group is considered the primary listing. 2. Non-listed telephone numbers are listed in the information file, but are
not listed in the Company's published Telephone Directory. They will be given out
upon request.

3. Non published numbers are not listed either in the Telephone Directory or the information file and are not to be given out to anyone unless authorized by a court of law.

Restrictions

Names in directory listings shall be limited to the following:
1. In connection with residence service:

a) The individual name of the Subscriber, or
b) The individual name of a member of the Subscriber's family, or c) The individual name of a permanent member of the Subscriber's household, or
d) Dual (joint) listings for Subscribers who share the same surname and

2. In connection with business service: a)The individual name of the Subscriber, or
b)The name under which the Subscriber is actually doing business, or
c)The name under which a business is actually being conducted
by someone other than the Subscriber and which the Subscriber is authorized by such other to use, or d) The individual names of the officers, partners, or employees
of the Subscriber, or
e) The names of departments when such listings are deemed
necessary from a public reference viewpoint.

LONG DISTANCE MESSAGE RESTRICTION-LOCAL EXCHANGE SERVICE
RATES

Monthly Rate
Long Distance Message Restriction Residence NAC
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 25
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

Business NAC

CONDITIONS
1. Long Distance Message Restriction is an arrangement that permits Local
Exchange Service line users to dial local service area calls but prevents the origination
of long distance calls.

2. Long Distance Message Restriction is provided for use only on individual network access line service and only where the Subscriber has other network access
line service on the same premises arranged for unrestricted use of the
telecommunications network.

3. The acceptance of collect call messages is not restricted by this telecommunications network.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 26
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

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Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 27
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

This page left intentionally blank
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 28
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

This page left intentionally blank
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 29
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

This page left intentionally blank

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho
CLEAR VOICE TELECOM, INC. Original Sheet No. 30
Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642

This page left intentionally blank
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 8, 2009
Boise, Idaho