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HomeMy WebLinkAboutFinal Approved Price List.pdfCLEAR VOICE TELECOM, INC. Original Sheet No. 1 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 CLEAR VOICE TELECOM, INC. BASIC LOCAL EXCHANGE TELECOMMUNICATIONS PRICE LIST TELEPHONE NUMBER 877.649.1617 IDAHO PUBLIC UTILITIES COMMISSION 472 WEST WASHINGTON STREET BOISE, IDAHO 83702 This price list contains rates, terms and conditions applicable to the sale of telecommunications services provided by CLEAR VOICE TELECOM, INC. within the State of Idaho Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 2 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 SECTION INDEX Sheet Title 1 Index 2-5 Definitions 6-9 General Rules and Regulations 9-15 Application 9 Explanation of Symbols 9 Obligation of Company 11-12 Use of Service and Facilities 11-12 Establishment and Furnishing of Service 12-13 Telephone Directories 13 Establishment of Deposits 13 Minimum Contract Periods and Termination of Service 14 Payment for Service and Facilities 14 Special Services and Facilities 14 Subscriber Notice 15 Network Access Line Service 16-17 Service Connection, Move and Change Charges 18-19 Custom Calling Features 20-22 Obligation of Company 23 Directory Listings 23-24 Long Distance Message Restriction – Local Exchange Service 25 Reserved 26-30 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 3 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 SUBJECT INDEX Subject Sheet Access to Premise 10 Adjustments of Charges 10 Alterations 12 Application and Explanation of Symbols 9 Application for Service 12 Availability of Facilities 10 Changes and Moves 18 Change in Telephone Number 12 Connecting Company Lines, Use of 11 Custom Calling Features (CCF) 20-22 Defacement of Premises 10 Definitions 6-9 Deposits 13 Directories, Telephone 13 Directory Assistance Service 19 Directory Listing 23-24 Discontinuance of and Refusal to Establish Service 13 Equipment, Tampering with 11 Explanation of Symbols 9 Impersonation of Another 12 Initial Service Periods and Termination of Service 14-15 Installation Costs, Unusual 13 Interruption of Service 10 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 4 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 SUBJECT INDEX (Continued) Subject Sheet Language, Improper 12 Long Distance Message Restriction — Local Exchange Service 25 Maintenance and Repair 13 Minimum Charges 14 Move and Change Charges 18 Network Access Line Service 16-17 Obligation of Telephone Company 10 Ownership & Use of Equipment 11 Payment for Service 13, 14 Profane Language 12 Rendering & Payment of Bills 14 Responsibility For & Use of Equipment 11 Restoral of Service Charge 13 Service Charge for Restoral of Service 13 Service Connection at Subscriber Premises 12 Service Connection Charge 18 Special Services & Facilities 14 Subscriber Notice 15 Subscriber Service, Use of 12 Tampering with Equipment 12 Telephone Directories 13 Telephone Numbers 12 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 5 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 SUBJECT INDEX (Continued) Subject Sheet Termination of Service 14 Unusual Installation Costs and Construction Charges 13 Use of Service and Facilities 11 Reserved 26-30 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 6 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 DEFINITIONS Access Line The circuit that travels from the CLEAR VOICE TELECOM, INC.’S Central Office to the Subscriber's premise terminating at the Network Interface Device (NID), which provides direct access to the local exchange and the toll switching networks. Circuit A Channel used for the transmission of electrical energy in the furnishing of telephone service. Company Clear Voice Telecom, Inc. Connecting Company. A corporation, association, partnership, LLC, or individual owning or operating one or more exchanges and with who traffic is interchanged. Contract The service agreement between a subscriber and the Company under which services and facilities are furnished in accordance with the provisions of the Price Lists applicable. Customer See “Subscriber”, below. Customer Provided Equipment (CPE) Devices, apparatus and their associated wiring provided by a Subscriber for use with facilities furnished by the Company. Direct Dialing The capability for a Subscriber to dial anywhere in the United States with a series of numbers without operator assistance. Exchange Area The territory served by an Exchange. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 7 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 DEFINITIONS (Continued) Extension Station An additional station connected on the same circuit as the main station and having the same telephone number as the main station. Extra Listing Any listing of a name or information in connection with a Subscriber’s telephone number beyond that to which he is entitled in connection with his regular service. Installation Charge A non-recurring charge made for the placing or furnishing of telephone equipment, which may apply in place of or in addition to Service Connection Charges and other applicable charges for service or equipment. Local Channel That portion of a channel which connects a station to the interexchange channel; it also applies to a channel connecting two or more stations within an exchange area. Local Exchange Service Telephone service furnished between telephone station and the telephone station(s) of others located within the same local service area. Local Message A communication between telephone stations within the same Exchange Area. Local Service Area That geographical area throughout which a Subscriber obtains telephone service without the payment of a toll charge. Main Station A suitable telephone instrument or station that is connected to a network access line through a Central Office and has a unique telephone number. Premises All of the building or the adjoining portions of a building occupied and used by the Subscriber; or all of the buildings occupied and used by the Subscriber as a place of Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 8 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 DEFINITIONS (Continued) business or residence, which are located on a continuous plot of ground not intersected by a public highway or thoroughfare. Price List The document filed by the Company with the Public Utilities commission which lists the communication services offered by the Company and the associated prices. Primary Station Synonymous with Main Station. Private Branch Exchange (PBX) An arrangement of equipment used by a Subscriber and connected directly to a central office by means of trunk access lines, from which connection is made to stations at various locations or Subscriber premises, thereby providing telecommunications between these stations and also communication with the general exchange system. A circuit provided to furnish communication only between the two or more telephones directly connected to it, and not having connection with either central office or P.B.X. switching apparatus. Private Line Station (see Telephone Station) Subscriber A person or agency subscribing for Clear Voice Telecom, Inc.’s telephone service. As used in this Price List, a separate Subscriber is involved at each location, or continuous property, where service is furnished. One individual or firm therefore may be considered as two or more separate Subscribers, even in the same Exchange. The privileges, restrictions, and rates established for a Subscriber to any class of service are limited to the service at one location; no group treatment of service at separate locations furnished to one individual or firm, is contemplated or to be implied, except when definitely provided for in the schedules. Telephone Station A suitable telephone instrument, consisting of a transmitter, receiver, and associated apparatus, so connected as to permit transmitting of and receiving telephone messages. DEFINITIONS (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 9 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Tie Trunk A circuit connecting two P.B.X. systems for the purpose of intercommunicating between the stations connected with such P.B.X. switching apparatus. The circuit is not intended to provide for general exchange service through either of the P.B.X. systems with which it connects. Toll Message A message from a calling station to a station located in a different local service area. Toll Service Telephone service rendered by the Company between patrons in different local service areas in accordance with the rates specified in the Company's Toll Price List. Trunk A telephone communication channel between (a) two ranks of switching equipment in the same central office, (b) between central office units in the same switching center, or (c) between two switching centers. GENERAL RULES AND REGULATIONS A. APPLICATION The rules and regulations specified herein apply to the intrastate services and facilities of CLEAR VOICE TELECOM, INC. hereinafter referred to as “the Company”. Failure on the part of the Subscribers to observe these terms and conditions of the Company, after due notice of such failure, automatically gives the Company the authority to discontinue the furnishing of service. B. EXPLANANTION OF SYMBOLS (C) Signifies a changed regulation. (D) Signifies a discontinued rate, treatment or regulation. (I) Signifies an increased rate or new treatment resulting in increased rate. (N) Signifies a new rate, treatment or regulation. GENERAL RULES AND REGULATIONS (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 10 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 (R) Signifies a reduced rate or new treatment resulting in reduces rates. (T) Signifies a change in text but no change in rate, treatment or regulation. C. OBLIGATION OF COMPANY 1. Availability of facilities The Company's obligation to furnish telephone service is dependent upon its ability to secure suitable facilities and to provide such service without unreasonable expense. 2. Interruption of Service The Company will credit a Subscriber's account in accordance with Telephone Customer Relations Rule 503. IDAPA 31.41.01.503. 3. Directory Errors and Omission The Company endeavors to correctly list Subscribers, their telephone numbers and other information in the local telephone directory. 4. Defacement of Premises The Company will repair or replace any defacement or damage of property due to installation, existence, or removal of Company property, when the damage is the result of negligence of the Company. 5. Adjustment of Charges In case of over-billing, a refund will be made by the Company for the full amount of excess charges when the amount can be determined; when the amount cannot be determined from available records, the maximum refund will not exceed the estimated over-billing over a three-year period. In case of under-billing, the Company reserves the right to back-bill for the deficiency charges up to a period of three years. GENERAL RULES AND REGULATIONS (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 11 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 D. USE OF SERVICE AND FACILITIES 1. Ownership and Use of Equipment All equipment and lines furnished by the Company are the property of the Company unless otherwise specified. Company agents or employees shall have the right to enter Subscriber premises at any mutually agreed upon reasonable hour to install, maintain or remove, as appropriate, Company equipment. The Company may refuse to install or maintain any service at locations that are hazardous to Company employees. If such service is furnished, the Subscriber may be required to install and maintain such service, holding the Company harmless from any claims for damage by reason of the installation and maintenance of this service. 2. Interconnection Policy CPE may be used and Subscriber provided communication systems may be connected with the facilities furnished by the Company for telecommunications services subject to terms and conditions outlined in other parts of this Price List. In case any unauthorized attachment is made, the Company shall have the right to disconnect, suspend, or terminate the service. 3. Use of Subscriber Service Subscriber telephone service is furnished only for the use by the Subscriber, his family and associates. The Company may refuse to install or permit such service to remain on premises of public or semi-public character. The equipment may be installed, at such locations provided the service is located so it is not accessible for public use. 4. Tampering with Equipment The Company may refuse to furnish telephone service when company equipment shows any evidence of tampering for the purpose of obtaining service without payment of charges applicable to the service rendered by the Company. GENERAL RULES AND REGULATIONS (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 12 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 5. Use of Improper Language or Impersonation of Another The Company may refuse service to anyone who uses or permits abusive or obscene language over Company facilities or impersonates another individual with fraudulent or malicious intent. 6. Indiscriminate Use of Facilities The Company may refuse to furnish service or require upgrading of services provided to any Subscriber who allows indiscriminate use of Company facilities except in case of emergency. E. ESTABLISHMENT AND FURNISHING OF SERVICE 1. Application for Service Application for service must be made on the Company's standard form, which becomes a contract when accepted in writing by the Company or upon establishment of service. The person or entity submitting an application for service is hereafter referred to as “Applicant”. The conditions of such contracts are subject to all provisions of this and other applicable Price Lists. Requests for additional service may be made orally, if provided in the original contract, and no advance payment will be required. A move within the exchange area is not considered to terminate the contract and orders for such may be made orally. 2. Telephone Numbers The Company may change the telephone number or central office designation of a Subscriber whenever it is required WITH consent FROM THE SUBSCRIBER and 30 days advance written notice. 3. Alterations The Subscriber agrees to notify the Company of any alterations that will necessitate changes in the Company's wiring; and the Subscriber agrees to pay the Company's current charges for such changes. The Subscriber can change the inside wiring up to the demarcation point. GENERAL RULES AND REGULATIONS (Continued) ESTABLISHMENT AND FURNISHING OF SERVICE (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 13 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 4. Payment of Service The Subscriber is required to pay all charges for services rendered by the Company, both exchange and toll, in accordance with provisions contained elsewhere in this Price List. The Subscriber is responsible for all charges for services rendered at his/her telephone, including collect charges. 5. Maintenance and Repairs The Company shall bear the expense of all repair and maintenance of its facilities, except where damage or destruction of its facilities is due to the gross neglect of the Subscriber. The Subscriber may not rearrange, remove or disconnect any Company facilities without consent of the Company. 6. Line Extensions The Company will extend the Subscriber’s line from the point of demarcation to one qualified inside phone jack. Additional jack wiring will be done at the rate of $65.00 per hour, plus materials. 7. Reconnection Charge Where service has been terminated by the Company, the regular non-recurring charges shall apply for reconnection of service. F. TELEPHONE DIRECTORIES Reserved G. ESTABLISHMENT OF DEPOSITS 1. Deposits No deposits are required at this time. GENERAL RULES AND REGULATIONS (Continued) H. MINIMUM CONTRACT PERIODS AND TERMINATION OF Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 14 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 SERVICE 1. Minimum Contract Periods Except as hereinafter provided, the minimum contract period for all services and facilities are one month at the same location. The Company may require a minimum contract period longer than one month at the same location in connection with special (non-standard) types or arrangements of equipment, or for unusual construction necessary to meet special demands, and involving extra cost. 2. Termination Of Service The Company shall comply with all applicable Commission rules relating to the denial, restriction and notification processes before denying, restricting or terminating a Subscriber's service. Specifically, the Company shall abide by Telephone Customer Relations Rules 301 through 314. IDAPA 31.41.01.301 – 314. I. PAYMENT FOR SERVICE AND FACILITIES The Subscriber shall pay for service and facilities monthly in advance, except all various units of government, and shall pay for Moves and Changes when billed. Failure to receive a bill does not relieve the Subscriber of the responsibility for payment in accordance with the provisions set forth herein. All bills for service are due and payable at the office of the Company on or before the fifteenth (15th) day following the post marked date of the statement of the month in which the bill is rendered. J. SPECIAL SERVICES AND FACILITIES Special services and facilities not ordinarily used in the furnishing of telephone service and not otherwise provided for by the Price List schedules of the Company may be furnished or leased pursuant to special contract for such special service or facility for such period as may be agreed upon, provided such special service or facility or the use made thereof is not unlawful and does not interfere with the telephone service furnished by the Company. Special services are provided for each individual application as a custom-engineered system to satisfy and provide for the needs of that Subscriber. Applicable charges will be determined by the Company for each individual system. In GENERAL RULES AND REGULATIONS (Continued) the event any such special service or facility or the use made thereof interferes with the Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 15 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 furnishing of the telephone service by the Company, the Company may terminate such contract and cease to furnish such special service or facility after thirty (30) days written notice to the Subscriber. K. SUBSCRIBER NOTICE The Company will give at least ten (10) days notice to Subscribers and the Idaho PUC before increasing rates or making other changes to its Price List. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 16 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 NETWORK ACCESS LINE SERVICE RATES AND CHARGES Business Class Services Installation Monthly Rate Local Calling Long Distance Business Standard IPP Enhanced Feature Set (includes all custom calling features and voicemail. Each phone must be an Internet Protocol Phone (IPP). $ 45.00 $ 15.00 Unlimited $0.03/min Webportal (requires IPP Enhanced Feature Set, optional) $ 20.00 $ 6.00 N/A N/A Auto Attendant $ 50.00 $ 10.00 N/A N/A Front Desk Assistant (Requires IPP Enhanced Feature set, included) $ 300.00 $ 34.00 N/A N/A Call Center $ 50.00 $ 21.00 N/A N/A Softphone $ 50.00 $ 7.00 Unlimited $0.03/min Line Appearances $ 17.00 $ 17.00 N/A N/A Softfax $ 25.00 $ 20.00 Unlimited Unlimited Premise Set-up Fee $ 65.00/hr $ - N/A N/A Residential Services Installation Monthly Rate Local Calling Long Distance Residential Standard IPP Feature Set (includes all residential custom calling features and voicemail. Each phone must be an Internet Protocol Phone (IPP). $ 35.00 $ 8.00 Unlimited $0.03/min Line Appearances $ 17.00 $ 17.00 N/A N/A Softfax $ 25.00 $ 20.00 Unlimited Unlimited Premise Set-up Fee $ 65.00/hr $ - N/A N/A Service Fees Installation Monthly Rate Local Calling Long Distance 911 Fee $ 2.00 $ 2.00 N/A N/A 411 Service $ - $ 1.00 N/A N/A Porting Fee (One time fee) $ 50.00 $ - N/A N/A Toll Free Number Transfer $ 5.00 $ 3.00 N/A N/A DIDs $ 4.00 $ 0.30 N/A N/A Caller ID Fee (One time fee) $ 15.00 $ - N/A N/A Directory Listing (per listing) $ 3.00 $ 3.00 N/A N/A Carrier Service Order Charge Pass Through $ - N/A N/A Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 17 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Internet and Dial Tone (All DSL includes 1 static IP Address, no extra charge) Installation Monthly Rate Local Calling Long Distance 1FB (POTS) $ 55.00 $ 54.00 Unlimited $0.03/min LMB (Measured Service) $ 55.00 $ 42.00 $0.02/min $0.02/min DSL 1.5 Dry $ 99.00 $ 79.00 N/A N/A DSL 3.0 Dry $ 99.00 $ 96.00 N/A N/A DSL 5.0 Dry $ 99.00 $ 96.00 N/A N/A DSL 7.0 Dry $ 99.00 $ 96.00 N/A N/A DSL 1.5 Combo $ 99.00 $ 117.00 Unlimited $0.03/min DSL 3.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min DSL 5.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min DSL 7.0 Combo $ 99.00 $ 134.00 Unlimited $0.03/min DS1 (1.54 Mbps Dedicated Internet) $ 500.00 $ 335.00 N/A N/A Calling Plans Installation Monthly Rate Local Calling Long Distance 500 minute Nationwide Long Distance $ - $ 20.00 Unlimited Unlimited 1000 minute Nationwide Long Distance $ - $ 30.00 Unlimited Unlimited Unlimited Nationwide Long Distance $ - $ 40.00 Unlimited Unlimited International Long Distance (varies based upon rate center, must be enabled) $ - $ - N/A Varies Additional Services Installation Monthly Rate Local Calling Long Distance Business Trunks $ 50.00 $ 25.00 N/A N/A SIP Trunking $ 50.00 $ 20.00 N/A N/A 2 (1 usable) Static IP Address $ 20.00 $ 5.00 N/A N/A 8 (5 usable) Static IP Addresses $ 20.00 $ 15.00 N/A N/A 16 (13 usable) Static IP Addresses $ 20.00 $ 25.00 N/A N/A Call Recording $ - $ 175.00 N/A N/A Call Monitoring $ - $ 325.00 N/A N/A CONDITIONS The above rates apply to the provision of network access lines which, when connected to a dial tone-enabled instrument (“Phone”), provides access to the telephone network. Phones must be provided by the Subscriber. RATES AND CHARGES (CONTINUED) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 18 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Additional instruments may be attached to network access lines. The Company reserves the right to limit the number of instruments connected to an access line if they cause interference with the normal operation of the line. Dial tone service is provided only where the facilities are available. Business Rates Apply: • At any location where activities are of a business, trade or professional nature. • At any location where the listing of service at that location indicates a business, trade or profession. • Where only one network access line is provide at a location, which is both a residence and a business. • At schools, hospitals, libraries, churches and other similar institutions. Residence Rates Apply: • In private residence where business listings are not provided and telephone service is not used for the conduct of business. • In the place of residence of a clergyman, physician, or other medical practitioner provided the Subscriber does not maintain an office in the residence. SERVICE CONNECTION, MOVE AND CHANGE CHARGES Business Residence Service Order Installations $65.00 $65.00 Premises Visit $65.00/hour $65.00/hour Mileage (Trip charge if distance is more than 20 miles from office.) $25.00 $25.00 CONDITIONS These charges are intended to cover the expense incurred by the Company in conjunction with the following: • Establishment of service; • Change in location of a service to other premises; • Transfer of service from one customer to another; • Installation of auxiliary equipment; SERVICE CONNECTION, MOVE AND CHANGE CHARGES (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 19 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Charges shown in this schedule are based on work being performed during regularly scheduled working hours of the Company's employees. DEFINITIONS Service Order Applicable to work done in receiving, recording and processing information necessary to execute a Subscriber's request for the establishment of service. It is also applicable for Subscriber's request for additions, moves or changes to existing service. Premises Visit Applicable if a Company employee must visit the Subscriber's premises to move or change a service drop or standard network interface at the Subscriber's request. Not applicable when a Company employee is on the Subscriber's premises for any other business purpose. Line Connection Applicable for work done in the Central Office or work involving Central Office equipment necessary to provide a network access line or make changes to an existing network access line. If service requires work in more than one Central Office area, this charge applies for each office. DIRECTORY ASSISTANCE SERVICE RATES Per each Directory Assistance Call - $1.00 CONDITIONS 1. The above charge will apply to each call to a directory assistance operator requesting information for locations within the Company’s service area. 2. The charge will apply regardless of whether or not the operator is able to supply the requested information. DIRECTORY ASSISTANCE SERVICE (Continued) 3. A maximum of one request for information will be allowed per directory Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 20 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 assistance call. 4. Charges for Directory Assistance calls placed from Subscribers who have a reading, physical or visual handicap and thus are unable to use the Telephone Directory shall receive five (5) Directory Assistance Calls per month free of charge. 5. In the event a Subscriber obtains directory assistance service through fraudulent means, in addition to any other action authorized by this Price List, the Company may assess appropriate Directory Assistance charges on the Subscriber's regular telephone account. CUSTOM CALLING FEATURES (CCF) CONDITIONS • Custom Calling Features are available only to those Subscribers who are served from a Central Office equipped to provide such services. • When a service is programmed for both Three-way Calling and Call Waiting, only one of the two may be activated at any one time. • When a service is programmed for both Call Waiting and Call Forwarding only one of the two may be activated at any one time. CUSTOM CALLING FEATURES (CCF) CONDITIONS (Continued) RATES (Monthly) Call Forwarding No Additional Charge Three-Way Calling Speed Calling – 10 Number Voice Mail Call Forward No Answer Call Forward Busy Call Forward Busy/No Answer Call Hold/Retrieve Caller ID — Number Only Do Not Disturb Hot Line Last Number Redial Residence No Additional Charge NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC Business No Additional Charge NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC NAC Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 21 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 6. From time to time, the Company may offer special promotions to its Subscribers. These offerings will generally consist of a reduced price, a waiver of installation charges, or a free service with a purchase of another service. These offerings may be limited to certain dates and locations, and will be for limited time periods. When such an offering is made, the Commission will be notified and a copy of the offering will be provided to them. DEFINITIONS Call Forwarding Variable (standard) This service allows Central Office Subscribers to forward their phone calls to any phone number whether local or long distance. Remote Call Forwarding (standard) This service allows Central Office Subscribers to log in remotely to their phone and forward their phone to any phone number whether local or long distance. Selective Call Forwarding (standard) This service allows Central Office Subscribers to set call forwarding by time of day or date to any phone number whether local or long distance. Find Me/Follow Me This service allows Central Office Subscribers to have their phone ring up to nine other devices sequentially or simultaneously. Three-Way Calling Permits a telephone user to add a third party to an existing local or long distance call. It will also permit a telephone user to consult privately with a third party while holding the original call. Speed Calling Permits placing local and long distance calls to pre-selected telephone numbers by dialing an abbreviated code. To add a number to the calling list the Subscriber uses his own telephone. DEFINITIONS (Continued) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 22 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Call Forward Busy Call Forward Busy allows a customer to preprogram a separate number for calls to forward to in the event their line is busy. Call Forward No Answer Call Forward No Answer allows a customer to preprogram a phone number for their line to forward to in the event they are unable to answer their phone line. Caller ID Caller ID will display the customers outgoing calls and display the customers incoming calls. Caller ID Block Caller ID Block allows the customer to block their outgoing display by programming their phone prior to each call or they can set it permanently to block every call. Priority Call Priority Call allows customers to program in numbers of other parities they deem to have priority when calling their phone. Selective Call Rejection Selective Call Rejection allows customers to select phone numbers that they prefer not to receive calls and program those numbers into their phone. Call Transfer Call Transfer allows a customer to transfer a caller to another party both internally and externally or outside of their network. OBLIGATION OF COMPANY 1. Limitation of Obligation with Respect to Privacy Concerns Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 23 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 The Company shall be held harmless by the Subscriber in cases where the Subscriber's telephone number is transmitted via the Caller ID CLASS Feature to another Subscriber who subscribes to service, and the Subscriber has not blocked the transmission of his/her telephone number. 2. Obligation of the Subscriber Under no circumstances should any Subscriber to the Caller ID Custom Calling Feature use telephone numbers delivered to him/her for purposes of marketing any service, or for the sale of the numbers to any interested party. Permitted uses of the number information received through the CID service include: "billing and collection, routing, screening, and completion of the originating Subscriber's core transaction, or for services directly related to the originating Subscriber's call or transaction." Caller ID information can be used only to market goods and services to existing Subscribers, and only to market goods and services to existing Subscribers that are directly related to those the existing Subscriber already uses. Notification of illegal procedures having been given herein, the Company shall be held harmless by all parties in cases where Subscribers of the Company use this information in an unauthorized manner, as described above. DIRECTORY LISTINGS RATES Monthly Rate Primary Listing $0.00 Additional or Alternate Listing — Business $3.00 Residence $3.00 Cross reference or Duplicate $3.00 Extra Lines, per line $3.00 Non-List $3.00 Non-Publish $3.00 CONDITIONS The regulations for directory listings as provided in this section apply only to that section of the directory containing the regular alphabetical list of names of Subscribers. Primary Listing Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 24 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 The Primary Listing, is provided as follows: 1. For each separate Subscriber service. When two or more main station lines or PBX trunk lines are consecutively operated, the first number of the group is considered the primary listing. 2. Non-listed telephone numbers are listed in the information file, but are not listed in the Company's published Telephone Directory. They will be given out upon request. 3. Non published numbers are not listed either in the Telephone Directory or the information file and are not to be given out to anyone unless authorized by a court of law. Restrictions Names in directory listings shall be limited to the following: 1. In connection with residence service: a) The individual name of the Subscriber, or b) The individual name of a member of the Subscriber's family, or c) The individual name of a permanent member of the Subscriber's household, or d) Dual (joint) listings for Subscribers who share the same surname and 2. In connection with business service: a)The individual name of the Subscriber, or b)The name under which the Subscriber is actually doing business, or c)The name under which a business is actually being conducted by someone other than the Subscriber and which the Subscriber is authorized by such other to use, or d) The individual names of the officers, partners, or employees of the Subscriber, or e) The names of departments when such listings are deemed necessary from a public reference viewpoint. LONG DISTANCE MESSAGE RESTRICTION-LOCAL EXCHANGE SERVICE RATES Monthly Rate Long Distance Message Restriction Residence NAC Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 25 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 Business NAC CONDITIONS 1. Long Distance Message Restriction is an arrangement that permits Local Exchange Service line users to dial local service area calls but prevents the origination of long distance calls. 2. Long Distance Message Restriction is provided for use only on individual network access line service and only where the Subscriber has other network access line service on the same premises arranged for unrestricted use of the telecommunications network. 3. The acceptance of collect call messages is not restricted by this telecommunications network. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 26 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 This page left intentionally blank Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 27 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 This page left intentionally blank Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 28 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 This page left intentionally blank Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 29 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 This page left intentionally blank Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho CLEAR VOICE TELECOM, INC. Original Sheet No. 30 Issued Date: Issued By: CLEAR VOICE TELECOM, INC. 1880 S. Cobalt Point Way Meridian, Idaho 83642 This page left intentionally blank Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING October 8, 2009 Boise, Idaho