20200908Application.pdf

A PRIVATE LAWFIRMPHILIPJOSEPHSON 665 So.Ijayshore 13ri e
Admitted in Florida P9niheuse i
Admitted in Arizona NÉami,Florida 33l33
Telephone:[phone]
Facsimile:[phone]
piosephson sterlingbusinesslaw.com
VIA PRIORITY IvíAIL
September 1,2020
Idaho Public Utilities Commission TS
11331 W.ChindenBlvd.Building 8
Suite 201-A
Boise,ID 83714
In Re:Easton Telecom Services,L.L.C.-
Application for Certificateof Authority for Local Exchange Services in Idaho
To the Idaho Public Utilities Commission-
This office represents Easton Telecom Services,L.L.C.("Easton")and in this role,submits the following
application.Specifically,Easton applies for a certificate of authority for local exchange services from the Idaho
Public Utilities Commission (the "Commission")and provides the following information in furtheranceof the
application.
L Proposed Services
A narrative description of the telecommunication services provided by the Applicant and the
geographic area and market to be served by the company.Other items of interest are whether the
company is a facilities-based provider or a reseller,or some combination thereof;what general plans
the company has to build facilities in the future;to which markets the provider will appeal;how the
provider will marketits products;whether the company currently provides or has a history of providing
other services in Idaho;how the corporatefamily is structured.
Applicant is a limited liability company formed in the State of Ohio and registered in the State
of Idaho.The Applicant is telecommunications reseller authorized in Idaho since 2002 with
no facilities in the State of Idaho and no plans to build facilities in Idaho.The Applicant
markets its services to business customers,by way of an independentsales channel.
The Applicant intends to provide twenty-fourhour per day competitive resold local exchange
services as well as resold long-distance,interstate services between points of origin within the
State of Idaho to all points in the contiguous United States,Alaska,Hawaii and the U.S.Virgin
Islands.Applicant proposes to provide its services to all equal access areas in the State of
Idaho.
II.Form of Business
Easton Telecom Services,LL.C.
3046 BrecksvilleRoad
Summit II -Unit A
luchfield,OH 44286
Easton Telecom Services,LLC
Application for Certijcate of Authorigt
Idaho Public Utilities Commission
Page 2
Manager and President:Robert E.Mocas
Registered Agent:CT Corporation System
921 S.Orchard Street,Ste.G
Boise,ID 83705
State of Formation:Ohio.
See Idaho Secretary of State Certificateof Existence dated August 28,2020
provided as Attachment II to this Application.
Members/Owners:
Heidi Mocas 50.0%
3046 BrecksvilleRoad
Summit II -Unit A
Richfield,OH 44286
Robert E.Mocas 50.0%
3046 BrecksvilleRoad
Summit II -Unit A
Richfield,OH 44286
III.Telecommunication Service
1.The date on which applicantproposes to begin construction or anticipates it will begin to provide
service.The Applicant intends to begin service upon approval from the Commission.
2.A written description of customer classes and customer service[s]that the applicant proposes to
offer to the public.The Applicant intends to provide services to business customers throughout
the State of Idaho.
IV.ServiceTerritory
1.A description sufficient for determining whether service is to be offered in a particular location;
and the names of all incumbent local exchange corporations with whom the proposed utility is likely
to compete.The Applicant will resell CenturyLink local services within their territory and the
Applicant will compete with CenturyLink's direct sales in these areas.
2.Written description of the intended manner of service,for example,resold services or facilities
based.A general description of the property owned or controlled by applicant.The Applicant will
deliver its services on a resold basis.The Applicant does not have facilities in the State of
Idaho and does not intend to develop facilities in Idaho.
3.A statement describingwith whom the applicant is likely to compete.The Applicant intends to
compete with all other providers of competitive local service in the State of Idaho.
4.A description of the property owned by the applicant clarifies the applicant's proposedservices
and operation.The Applicant does not have facilities in the State of Idaho and does not intend
to develop facilities in Idaho.
Easton Telecom Senices,LLC
Application for Certijcate ofAuthority
Idaho Public Utilities Commission
Page 3
V.Financial Information
1.Current detailed balance sheets,including a detailed income and profit and loss statements of
applicant reflecting current and prior year balances for the twelvemonths ended as of the date of the
balance sheet,or if not readily available,for the period since the close of the precedingcalendar year.
The Applicant's current financial information and financial results for year 2019 appear as
Attachment V.1.to this Application.
2.If a balance sheet and income statement are not available,the applicant must submit financialdata
sufficient to establish that it possesses adequate financial resources to provide the proposed services.
N/A.
VI."Illustrative"Tariff Filings
Proposedinitial tariff and price sheets setting forth rates,rules,terms,and regulations applicable to the
contemplated service.The Applicant's initial tariff appears as Attachment VI.to this
Application.
VII.Customer contacts
1.Contactinformation for the Applicant.
a)The name,address,and telephonenumber and electronic mailing addresses (if available)of
the person(s)responsible for consumer inquiries and complaints from the public.
Customer Complaints:
Dawna R.Kornick
Director of CustomerSupport &Local Service
Easton Telecom Services,LLC
Summit II
3046 BrecksvilleRd.,Unit A
Richfield,OH 44286
P:330.659.6700
F:330.659.9379
dkornick eastontel.com
b)A toll-free number for customer inquiries and complaints.
[phone]
c)The name,number,and electronic mailing addresses (if available)of the person(s)designated
as a contact for the Commission Staff for resolving complaints,inquiries and matters concerning
rates and price lists or tariffs.
RegulatoryMatters:
Jim Kolezynski
Director of Operations
Easton Telecom Senices,LLC
Application for Certificate ofAuthority
Idaho Public Utilities Commission
Page 4
Easton Telecom Services,LLC
Summit II
3046 BrecksvilleRd.,Unit A
Richfield,OH 44286
P:330.659.6700
F:330.659.9379
[e-mail]
VIII.Interconnection Agreements
Statements of whether the applicant has initiated interconnection negotiations and,if so,when and
with whom.The Applicant has an interconnection agreement with Qwest Corporation (now
CenturyLink).The Case No.is QWE-T-09-12,Order No.30875;dated August 6,2009.
IX.Compliance with Commission Rules
A written statement that the applicant has reviewedall of the Commissionrules and agrees to comply
with them,or a request for waiver of those rules believedto be inapplicable.The Applicant has read
all of the Commission rules and the Applicant agrees to comply with the Commission's rules.
X.Escrow Account or Security Bond
1.If a company requires advance deposits by its customers,the company must submit a signed copy
of an escrow account with a bonded escrow agent or a security bond.The escrow or bond shall be
sufficient to meet customer deposit refunds in case of company default.The Applicant does not
require advance deposits from its customers.
2.At the Commission's discretion,an additional deposit may be required to keep customers whole
in case of company default.The Applicant understands and agrees.
3.The Commission will review the individual requirement of establishing an escrow or security
account by the Company upon good showing by the Company for a period of two years.The
Applicant understands and agrees.
Thank you for the opportunity to submit this Application and you may contact this office with all matters that
pertainto this Application.
R p ctft yS mitt ,
Philip Joseph on
FOR EASTON TELECOM SERVICES LLC
cc:Easton Telecom Services
Seven (7)copies to the Commission
Encl.:Certificate of Authority-Attachment II
Financial Statements -2019 and 2020 Attachment V.1
Tariff -Attach VI
Easton Telecom Services,LLC
Application for Certijcate of Authority
Idaho Public Utilities Commission
Page 5
Attachment II
Idaho Certificate of Existence
Follows.
Attachment V.1
Applicant Financial Statements (2019 and interim 2020)
Follows.
Attachment VI
Applicant's initial tariff
Follows.
STATE OF IDAHO
Lawerence Denney |Secretary of State
Business Office
450 North 4th Street
PO Box 83720
Boise,ID 83720
August28,2020
Request Type:Certificate of Existence/Filing Issuance Date:08/28/2020
Request #:0003981293 Copies Requested:0
Receipt #:000375790
Regarding:EASTONTELECOM SERVICES,L.L.C.
Filing Type:Foreign Limited Liability Company File #:65595
Formation/QualificationDate:11/29/2001
Status:Active-Existing Formation Locale:OHIO
Duration Term:Perpetual InactiveDate:
Certificate of Existence
I,Lawerence Denney,Secretary of State of the State of Idaho,do hereby certify that effective as
of the issuance date noted above
EASTON TELECOM SERVICES,L.L.C.
is a Limited Liability Company formed in the jurisdiction set forth above and is authorized to
transact business in this State.
Lawerénce Denney
Idaho Secretary of State
Processed By:Business Division Verification #:008873634
Phone:[phone] *Email:[e-mail]*Website:sosbiz.idaho.gov
STATEMENTOF INCOME
EASTON TELECOM SERVICES,LLC.
Year Ended December 3 l
2019 20 18
Net sales $13,564,410 $14,233,39 l
Purchase of phone services 8,548,885 8,701,5 l6
Commissions 1,843,388 2,005,432
Cost of Sales 10,392,273 10,706,948
Gross Profit 3,172,137 3,526,443
Operating Expenses 2,747,780 2,930,917
Income from Operations 424,357 595,526
Other Income (Expense):
Interest income 3,496 10,207
Interest expense (43,794)(42,465)
Other Income (Expense):8.711 (53.190)
Total Other Expense (31,587)(85,448)
Income before Provisionfor City Income Taxes 392,770 510,078
Provision for city income taxes 18,103 16,422
Net Income $374,667 $493,656
See accompanying notes and accountant's report.
BALANCE SHEET
EASTON TELECOM SERVICES,LLC.
December 31
ASSETS 2019 2018
CURRENTASSETS:
Cash and cash equivalents $792,370 $756,669
Accounts receivable -trade 716,627 773,143
Prepaid expenses 24,505 50,166
Total Current Assets 1,533,502 1,579,978
PROPERTY AND EQUIPMENT:
Cost 218,785 218,785
Less:Allowance for depreciation 198,072 188,143
Total Property and Equipment 20,713 30,642
Total Assets $1,554,215 $1,610,620
See accompanying notes and accountant's report.
December 31
LIABILITIES AND MEMBER'S EQUITY (DEFICIT)2019 2018
CURRENTLIABILITIES:
Line-of-credit $500,000 $379,990
Current portion of long-term debt 82,000 78,000
Accounts payable 1,243,934 1,220,256
Accrued commissions 141,650 159,592
Accrued profit sharing 54,066 70,568
Communications taxes payable 283,664 345,427
Deferred revenue 446,745 303,761
Accrued income taxes 1,600 -
Total Current Liabilities 2,753,659 2,557,594
LONG-TERMDEBT -net of current portion 144,643 226,046
Total Liabilities 2,898,302 2,783,640
MEMBER'S EQUITY (DEFICIT)(1,344,087)(1,173,020)
Total Liabilities and Member's Equity (Deficit)$1,554,215 S 1,610,620
STATEMENT OF MEMBER'S EQUITY (DEFlCIT)
EASTONTELECOMSERVICES,LLC.
Year Ended December 31
20 19 20 l 8
Beginning -Member's Equity (Deficit)$(1,173,020)S (1,093,499)
Net income 374,667 493,656
Distributions (545,734)(573,177)
Ending -Member's Equity (Deficit)S (1,344,087)$(1,173,020)
See accompanying notes and accountant's report.
9/1/2020 1:58 PM
Easton Telecom Services LLC
3046 Brecksville Road
Summit II Unit A
Richfield,OH 44286
Profit &Loss
January 2020 through July 2020
This Year i
Income
Retail Income
Total Retail Income $6,908,088.47
Wholesale Income
Wholesale Income Total $545,147.75
Service Income
Service income Total $647,223.78
Total Income $8,100.460.00
Total Cost of Sales $6,217,138.80
Gross Profit $1,883,321.20
Expenses
Total Expenses $1,575,374.63
Operatinq Profit $307,946.57
Other Income
Interest Income ($238.67)
Misc income $1,561.87
Total Other Income $1,323.20
Other Expenses
Interest E×pense $10,036.17
Ohio City Income Tax Provision $0.00
Total Other Expenses $10,036.67
Net Profit /(Loss)$299,233.10
Owners Draw $294,606.65
Net Profit/Loss After Draw $4,626.45
Page 1
9/1/2020 1:58 PM
Easton Telecom Services LLC
3046 Brecksville Road
Summit Il Unit A
Richfield,OH 44286
Balance Sheet
As of July 2020
Assets
Current Assets
Total Current Assets $813,086.07
Total Assets $834,031.15
Liabilities
Total Liabilities $2,173,491.83
Equity
Owner's investment $10,000.00
Owner's Withdrawal ($840,340.39)
Retained Earnings ($808,353.39)
Current Year Earnings $299,233.10
Total Equity ($1,339,460.68)
Total Liability &Equity $834,031.15
Page 1
EASTOt)
IDAHO TELECOMMUNICATIONS SERVICE GUIDE
Easton Telecom Services,L.L.C.
Thank you for selecting Easton Telecom Services,L.L.C.as your Telecommunications service
provider.This Service Guide,in conjunction with any existing separate Service Agreements if
applicable,constitute the rates,terms,and conditions for use of Easton's retail
Telecommunications services within the State of Idaho.Easton has been granted Idaho Public
Utilities Commission authority to provide Services under this Service Guide in lieu of a Tariff.
For additional information or assistance,please visit us on the web at www.eastontel.com or
contact our Customer Care representatives,toll free at 800.222.8122,or in writing addressed to
the attention of Customer Service,3046 Brecksville Road,Summit II,Richfield,OH 44286.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
EASTO
TABLE OF CONTENTS
Table of Contents .....................................1
Application of Service Guide ......................................2
Section 1 -Technical Terrns and Abbreviations.........................................3
Section 2 -Rules and Regulations .....................................4
Section 3 -Rates and Services .....................................25
Section 4 -Service Areas.......................................33
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
EASTONTG€CGTI
APPLICATION OF SERVICE GUIDE
Thank you for selecting Easton Telecom Services,L.L.C.("Easton"or "Company")as your local and/or
long distance Telecommunications service provider.This Service Guide establishes the standard rates,
terms,and conditions that apply to the provision and your use of Easton's retail local exchange and
interexchange long distance Telecommunications Services in the State of Idaho.Your verbal or written
Service Order or any use by you of Easton's Service constitutes agreement by you to all of the rates,
terms,and conditions set forth in this Service Guide,including any other documents specifically
incorporated herein.
The provisions of this Service Guide apply only to retail intrastate Telecommunications services
furnished by Easton and do not apply,unless otherwise specified,to any other services,including,
without limitation,Information Services and other unregulated services offered by Easton.Except as
expressly specified in this Service Guide with respect to particular Service plans ordered by Customers,
the rates and charges set forth in this Service Guide do not cover lines,facilities,or services furnished
to Customers by other carriers,including,without limitation,lines,facilities,or services that are used by
Customers to access Easton's long distance Services or to complete calls to or from points beyond
Easton's local network calling areas.Customers are solely responsible for obtaining any Customer
Premises equipment and for establishing suitable agreements or other arrangements with other carriers
that may be needed to access and use Easton's Services.
The provisions of this Service Guide,together with any applicable Tariffs,establish the sole and
exclusive rates,terms,conditions,and understandings pertaining to Easton's provision and Customer's
use of Services ordered by Customer,and supersede all prior agreements,proposals,representations,
and understandings,whether written or oral,with respect to such Services.No provisions of this Service
Guide or any Applicable Tariff may be changed,waived,or otherwise amended,or modified in any
manner except pursuant to a written document that has been duly executed by Easton for such purpose.
In the event of any conflict between the provisions of this Service Guide and any Applicable Tariff,such
conflict will be resolved by giving preference,first,to the Applicable Tariff provisions and,second,to
this Service Guide.
The rates,rules,terms,and conditions contained in this Service Guide are subjectto change at Easton's
sole discretion.Customers will be notified of changes through bill messages or inserts or otherwise in
accordance with applicable law prior to the date on which changes become effective.Changes will also
be posted on Easton's website at https://eastontelecom.com.Your continued use of Easton's Service
following any such changes constitutes your agreement to such changes.
This Service Guide is governed by and interpreted according to applicable laws and regulations of
Idaho.
For additional information or assistance,please visit us on the web at www.eastontelecom.com or
contact our Customer Care representatives,toll free at 800.222.8122,330.659.6700,via Email to
[e-mail] or in writing addressed to the attention of Customer Service,3046
Brecksville Road,Summit II,Richfield,OH 44286.Customer Service representatives are available to
address inquiries during company business hours from Monday through Friday 8:30 a.m.to 5 p.m.
Eastern Time.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s web
site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
2
Telecom
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS
Access Line -An arrangement that connects the customer's location to a switching center or
point of presence.
Authorized User -A person,firm,corporation,or any other entity authorized by the Customer to
communicate utilizing the Company's service.
Carrier or Company -Whenever used in this Service Guide,"Carrier"or "Company"refers to
Easton Telecom Services,LLC,unless otherwise specified or clearly indicated by the context.
Commission -The Idaho Public Utilities Commission.
Common Carrier -A company or entity providing Telecommunications services to the public.
Customer -The person,firm,corporation,or other entity which orders,cancels,amends,or uses
service and is responsible for payment of charges and compliance with the Company's Service
Guide.
Due Date -The last day for payment without unpaid amounts being subject to a late payment
charge.
Holidays -The Company's recognized holidays are New Year's Day,Memorial Day,
Independence Day,Labor Day,Thanksgiving Day,and Christmas Day.
Interruption -The inability to complete calls due to equipment malfunctions or human errors.
Interruption shall not include,and no allowance shall be given for service difficulties such as slow
dial tone,circuits,busy or other network and/or switching capacity shortages.Nor shall
Interruption include the failure of any service or facilities provided by a Common Carrier or other
entity other than the Carrier.Any Interruption allowance provided within this Service Guide by
Carrier shall not apply where service is interrupted by the negligence or willful act of the Customer,
or where the Carrier,pursuant to the terms of this Service Guide,terminates service because of
non-payment of bills,unlawful or improper use of the Carrier's facilities or service,or any other
reason covered by this Service Guide or by applicablelaw.
Local Exchange Services -Telecommunications services furnished for use by end-users in
placing and receiving local telephone calls within local calling areas.
Premises -The space occupied by an individual customer in a building,in adjoining buildings
occupied entirely by that customer,or on contiguous property occupied by the customer
separated only by a public thoroughfare,a railroad right of way or a natural barrier.
Telecommunications -The transmission of voice communications or,subject to the transmission
capabilities of the service,the transmission of data,facsimile,signaling,metering,or other similar
communications.
This Selvice Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s web
site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
3
EASTO
SECTION 2 -RULES AND REGI,lLATIONS
2.1.Undertaking of the Company
2.1.1 Application of Service Guide
A.This Service Guide contains the regulations and rates applicable to
intrastate resale communications services provided by Carrier for
Telecommunications between points within the State.Carrier's services
are furnished subject to the availability of facilities and subject to the terms
and conditions of this Service Guide.Service is available 24 hours a day,
seven days a week.
B.The rates and regulations contained in this Service Guide apply only to the
services furnished by Carrier and do not apply,unless otherwise specified,
to the lines,facilities,or services provided by a local exchange telephone
company or other Common Carrier for use in accessing the services of
Carrier.Should Customers use such services to obtain access to services
offered by other providers,the Company assumes no responsib¡lity for
such other service.
2.1.2 Terms and Conditions
A.Except as otherwise provided herein,the minimum period of service is one
month (30 days).All payments for service are due by the date specified on
the bill sent by the Company that may not be less than 21 days after the
date of the postmark on the bill.All calculations of dates set forth in this
Service Guide shall be based on calendardays.
Should the applicable date fall on a Sunday or Federal holiday,the
Customer will be permitted to make payment on the next regular business
day.
B.At the expiration of any term specified in a Customer Service Agreement,
or in any extension thereof,service shall continue on a month to month
basis at the then current rates,unless terminated by either party upon
proper written notice.Any termination shall not relieve Customer of its
obligation to pay any charges incurred under the Agreement and this
Service Guide prior to termination.The rights and obligations that by their
nature extend beyond the termination of the term of the Agreement shall
survive such termination.
C.This Service Guide shall be interpreted and governed by the laws of the
State of Idaho.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C 's
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
4
SECTION 2 -RI)LES AND REQt)LATlqNS,Continued
2.1.Undertaking of the Company Continued
2.1.2 Terms and Conditions,Continued
D.Another telephone company must not interfere with the right of any person
or entity to obtain service directly from the Company.
E.The Customer has no property right to the telephone number or any other
call number designation associated with services furnished by the
Company.The Company reserves the right,on sixty (60)days'notice,to
change such numbers,or the central office designation associated with
such numbers,or both,assigned to the Customer,whenever the Company
deems it necessary to do so in the conduct of its business.
2.2.Shor†µqq pf Equipment or Facilities
2.2.1 The Company reserves the right to limit or allocate the use of existing facilities,or
of additional facilities offered by the Company when necessary because of lack of
facilities or due to some other cause beyond the Company'scontrol.
2.2.2 The furnishing of service under this Service Guide is subject to availability on a
continuing basis of all necessary facilities from the Incumbent Local Exchange
Carrier or other providers to the Company for resale.
2.3.l)se of Service
2.3.1 Services provided under this Service Guide may be used for any lawful purpose
for which the service is technically suited.
2.3.2 The use of Carrier's services without payment for service or attempting to avoid
payment for service by fraudulent means or devices,schemes,false or invalid
numbers,or false calling or credit cards is prohibited.
2.3.3 Carrier's services are available for use twenty-fourhours per day,seven days per
week.
2.3.4 Carrier does not transmit messages pursuantto this Service Guide,but its services
may be used for that purpose.
2.3.5 Carrier's services may be denied for nonpayment of charges or for other violations
of this Service Guide.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
5
EASTONTelecom
SECTION 2 -RULES AND REGI)LATIONS.Continued
2.4.Liabilities of the Company
2.4.1 Due to the unavoidability of errors incident to the services and to the use of the
facilities furnished by the Carrier or connecting carriers,the services and facilities
furnished by the Carrier and connecting carriers are subject to the terms,
conditions and limitations set forth herein.
2.4.2 When service is interrupted for a period of at least 24 hours after notice by the
Customer to Carrier,an allowance equal to 1/28 of fixed billing cycle charges for
service and facilities furnished by the Carrier rendered useless or substantially
impaired shall apply to each 24 hours during which the interruption continues after
notice by the Customer to the Carrier.Credit for any billing period shall not exceed
the total non-usage charges for that period for the services and facilities furnished
by the Carrier rendered useless or substantiallyimpaired.No allowance shall apply
to any non-recurring or usage charges.
2.4.3 The liability of the Carrier for any loss or damages whatsoever arising out of
mistakes,omissions,delays,errors,defects or failures in the service,or in any
regulated or non-regulated equipment or facilities,shall not exceed an amount
equivalent to the proportionate charge to the Customer for the period during which
the mistake,omission,delay,defect,or failure existed,or the Service Guide charge
for the call involved.Under no circumstances shall the Carrier be liable for any
consequential,special,indirect incidental or exemplary damages.
2.4.4 Carrier shall not be liable for any act or omission or any connecting carrier,
underlying carrier,or local exchange company;for acts or omission of any other
providers of connections,facilities,or for service other than the Carrier;or for
culpable conduct of the Customer or failure of equipment,facilities or connection
provided by the Customer.
2.4.5 Carrier shall not be liable for defacement of,or damage to,the Premises of a
Customer resulting from the attachment or instruments,apparatus and associated
wiring furnished by the Carrier on such Customer's Premises or bythe installation
or removal thereof,when such defacement or damage is not the result of the
Carrier's gross negligence.No agents or employees of the other participating
carriers shall be deemed to be agents or employees of Carrier.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
6
Telecom
SECTION 2 -RULES AND REGI)LATIQNS,Continued
2.4.Liabilities of the Company.Continued
2.4.6 Carrier shall not be liable for any failure of performance due to causes beyond its
control,including,without being limited to,acts of God,fires,floods or other
catastrophes,national emergencies,insurrections,riots or wars,strikes,lockouts,
work stoppage or other labor difficulties,acts or omissions of other carriers,and
any law,order,regulation or other action of any governing authority or agency
thereof.
2.4.7 Carrier shall not be liable for any unlawful or unauthorized use of Carrier's facilities
and service,unless such use results solely from the negligence or willful
misconduct of Carrier.
2.4.8 The Customer is responsible for taking all necessary legal steps for
interconnecting Customer-provided terminal equipment with Carrier's facilities.
The Customer shall secure all licenses,permits,rights-of-way,and other
arrangements necessary for such interconnection.
2.5.Eauioment
The Company's service may be used with or terminated in Customer-provided terminal
equipment or Customer-provided communications systems,such as a PBX,key systems
or pay telephone.Such terminal equipment shall be furnished and maintained at the
expense of the Customer,except as otherwise provided.The Customer is responsible for
all costs at his or her Premises,including personnel,wiring,electrical power,and thelike,
incurred in the use of the Company's service.The Customer is responsible for ensuring
that customer-provided equipment connected to Company equipment or facilities is
compatible with such equipment or facilities.
2.6.Installation
Service is installed upon mutual agreement between the Customer and the Company.
The service agreement does not alter rates specified in this Service Guide.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
7
SECTION 2 -RULES AND RESI)LATIONS,Continued
2.7.EstablishingCredit
2.7.1 The Company,in order to assure the payment of its charges for service,may
require applicants and customers to establish and maintain credit.
2.7.2 Applicants for Service
A.The Company may refuse to furnish service to an applicant that has not
established credit or has not paid charges for service of the same
classification (residence or business),previously furnished by the
Company at the same or another address,until arrangements suitable to
the Company have been made to pay such charges.
B.Residence service applicants may establish credit in one of the following
ways:
1.Responding in a manner satisfactory to the Company to a set of
standard questions.The applicant may be required to provide proof
in support of these responses.
2.Payment of a cash deposit to the Company in accordance with the
following section.
3.Providing a sufficient written guarantee of payment for service by a
guarantor satisfactory to the Company.
4.Providing a surety bond,provided that such surety bond has been
issued by an insurance company that has received a certificate of
authority from the Department of Insurance to do business in Idaho.
C.Business service applicants may establish credit by meeting the
requirements of the Company's Business Credit Evaluation Plan or of
2.7.2.B.2 or 2.7.2.B.4 above.
D.If verification of an applicant's credit is required,the Company will permit
service to be installed upon the advance payment by the applicant of an
amount equal to applicable service charges and initial nonrecurring
charges applicable for service installation plus the estimated amount of the
applicant's monthly bill for service.Such advance payment will be credited
to the applicant's service account but does not relieve the applicant of his
responsibility to subsequently establish credit in accordance with the rules.
E.If credit is not established the Company may disconnect the service not
sooner than five days after delivery or eight days after mailing of written
notice of intention to disconnect.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
8
g EASTOtt
SECTION 2 -RULES AND REQi)LATIONS,Continued
2.7.Establishing Credit.Continued
2.7.2 Applicants for Service,Continued
F.When a customer's service has been disconnected in accordance with the
above,service will not be reconnected until the customer has established
credit.
2.7.3 Customers
A.A customer may be required to reestablish credit by the payment or increase
of a cash deposit in accordance with the Deposit section when any of the
following conditions occur:
1.During the first twelve months that a customer receives service,the
customer pays late four times or has service disconnected by the
Company for nonpaymenttwo times.
2.After the first twelve months that the customer has received service,
the customer has had service disconnected twice by the Company
within a twelve-month period or the Company provides evidence that
the customer used a device or scheme to obtain service without
payment.
3.After the first twelve months that a business customer has received
service,the business customer pays late at least six times during any
twelve-month period.
B.Payment by the customer of delinquent bills may not of itself relieve the
customer from the obligation of establishing credit.A customer may be
required to 2.7.2.B.(1),(2),or (3)preceding.
C.The Company will make its request for a deposit within 45 days after the
event,giving rise to the request takes place.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
9
SECTION 2 -RI)LES AND REGULATlqNS.Continued
2.8.Deposits
The Company may also require a security deposit before service is restored (along with
the payment of charges due)from the Customer whose service has been discontinued for
nonpayment of overdue charges.
The fact that a security deposit has been made in no way relieves the Customer fromthe
prompt payment of bills upon presentation.
2.8.1 Amount of Deposit
The amount of the cash deposit may not exceed two (2)month's estimated usage
for residential customers and four (4)month's estimated usage for business
customers.
2.8.2 Payment of Deposits
The company may request that a maximum of 1/3 of the amount of the requested
deposit from any customer be paid within twelve (12)days after the date of the
request for deposit.An applicant may be requested to pay no more than 1/3 of the
deposit amount prior to the establishment of service.At least two billing periods
shall be allowed for the balance of the deposit.A customer or applicant may,at
their option,pay the deposit on a more expeditedschedule.
2.8.3 Refund of Deposit
Deposits plus interest will be eligible for refund after being held for 12 months so
long as:
A.the customer has paid any past due bill for service owed to the company;
B.service has not been discontinued for nonpayment;
C.the customer has not paid late four (4)times,or
D.the company has not provided evidence that the customer used a device
or scheme to obtain service without payment.
2.8.4 Ad ustments to Deposit
If subsequent payment or usage patterns change,the Company may request an
increase in or resubmission of the security deposit as appropriate.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
10
SECTION 2 -RULES AND REGULATIONS.Continued
2.8.Deposits,Continued
2.8.5 Interest to be Paid on Deposits
Interest at the percentage rate determined annually by the Commission shall be
paid by the Company on all deposits made for the purpose of establishing credit
but in no case shall interest be allowed for a period extending beyond the date of
refund or the date service is terminated,whichever date is earlier.Interest shall be
computed from the date of payment of the deposit and shall be paid to the
customer as follows:
A.By credit to the customer's account annually,
B.By payment,no more than once in any 12-month period,when requested
by the customer,or
C.By adding the accrued interest to the amount of the deposit at the time
such deposit is refunded or applied to an unpaid bill of thecustomer.
2.8.6 Records of Deposits
The Company shall maintain records of deposits together with interest,which
collectively will show all transaction pertaining to each deposit.The Company shall
provide the applicant or customer with a Deposit Receipt for any deposit received.
The receipt will show the customer's name,service address,serial number,type
of service,amount of deposit,rate of interest,date received,Company's name,
and a statement of the conditions under which the deposit will be refunded.
2.9.Pgymentfor Services
2.9.1 Due Date
The due date printed on the bill will be at least 21 days after the date of the
postmark on the bill,if mailed,or the date of delivery as shown on the bill if
delivered by other means.Customers may pay for service by check,draft or other
negotiable instrument denominated in U.S.dollars acceptable to the company or
in United States currency.
2.9.2 Customer Pavment Responsibilities
The Customer is responsible for payment of all charges for services furnished to
the Customer or to an Authorized User of the Customer by the Company.All
charges due by the Customer are payable to the Company or to any agency duly
authorized to receive such payments.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
11
EASTONTelecom
SECTION 2 -RULES AND REGI)LATIONS,Continued
2.9.Paymentfor Services,Continued
2.9.3.Billing inquiries may be directed to the Company at the address below or its toll-
free number 1-800-222-8122.When a Customer disputes a particular bill,the
company shall not discontinue service for nonpayment so long as the customer
pays the undisputed portion of the bill;pays all future periodic bills by the Due
Date;and enters into discussions with the company to settle the dispute with
dispatch.No late payment charge shall be charged on any disputed bill paid within
fourteen (14)days of resolution of the dispute if the complaint was filed before the
bill became past due.The Carrier's address is:
Customer Service
Easton Telecom Services,LLC
3046 Brecksville Road,Summit Il
Richfield,OH 44286
2.9.4.If there is still a disagreement about the disputed amount after the investigation
and review by a manager of Carrier,the Customer may file an appropriate
complaint with the Commission.The address of the Commission is:
ldaho Public Utilities Commission
11331 W Chinden Blvd,Ste 201-a
Boise,ID 83714
Telephone:[phone]
Online:https://puc.idaho.govl
2.9.5.In the event a customer pays a bill as submitted by the Company and the billing is
later found to be incorrect due to an error either in charging more than the
published rate,in measuring the quantity or volume of service provided,or in
charging for the incorrect class of service,the company will refund the overcharge
with interest from the date of overpayment by the Customer.
2.10.Deferred PaymentAgreements
2.10.1.Residential customers who are indebted to the Company for past due utility service
shall have the opportunity to make arrangements with the Company to retire the
delinquent amount by periodic payments.All applicants for service,nonresidential
customers who have failed to make payment under such a plan during the past
twelve (12)months,who are indebted to the Company for past due utility service,
may have the opportunity,at the discretion of the company,to make such
arrangements.
2.10.2.The terms and conditions of a Deferred Payment Agreement will be in writing and
will be determined by the Company after consideration of the size of the past due
account,the customer's or applicant's ability to pay,the customer's or applicant's
payment history,reasons for delinquency,and any other relevant factors relating
to the circumstance of the customer's or applicant's service.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
12
EASTO.1
SECTlqN 2 -RI,lLES AND RESI)LATIONS.Continued
2.10.Deferred PaymentAgreements
2.10.3.An applicant for residential service or a residential customer will be required to pay
no more than ¼of the amount past due at the time of entering into the Deferred
Payment Agreement.An applicant for business service or a business customer
will be required to pay no more than 1/3 of the amount past due at the time of
entering into the Deferred Payment Agreement.The Company will allow the
customer or applicant a minimum of four months and a maximum of twelve months
in which to complete payment pursuant to this Agreement.
2.10.4.A Deferred Payment Agreement will be in writing,with a copy provided to theapplicantorcustomer,and will explain that the customer is required to pay all
future bills by the Due Date and provide the terms of the agreement as to how thedelinquentamountistoberetired.
2.11-Ia×-Râ
All state and local taxes (including but not limited to franchise fees,excise tax,sales tax,
municipal utilities tax)are listed as separate line items and are not included in thequoted
rates.The Customer is responsible for the payment of any sales,use gross receipts,
excise,access or other local,state and federal taxes,charges or surcharges (howeverdesignated)excluding taxes on the Company's net income assessed in conjunction with
service used.Any taxes imposed by a local jurisdiction (e.g.County and municipal taxes)will only be recovered from those Customers residing in the affected jurisdictions.
2.12.Lpte PpymentCharge
The Company will assess a late payment charge equal to the amount prescribed in this
Service Guide.
2.13.Cançeliption by Customêr
Customer may cancel service by providing written notice to the Company.
2.14.Intercennection
Service furnished by the Company may be connected with the services or facilities of other
carriers or enhanced service providers.The Customer is responsible for all charges billed by
these entities for use in connection with the Company's service.Any special interface
equipment or facilities necessary to achieve compatibility between these entities is theresponsibilityoftheCustomer.Neither the Company nor any connecting carrier participating
in a service shall be liable for any act or omission of any other company or companiesfurnishingaportionofsuchservice.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
13
gEASTO.¶
SECTION 2 -RI,JLES AND REGI,lLATIONS.Continued
2.15.Termination of Service by Carrier
2,15,1 The Company may discontinue or refuse service for any of the reasons set
fodh below:
A.For failure to make or increase a deposit as set forth herein.
B.For failure to pay a past due bill owed to the Company.
C.For failure to provide Company representatives with necessary access to
the Company-owned service equipment,after the Company has made a
written request for access.
D.For failure to make payment in accordance with the terms of a Deferred
Payment Arrangement;
E.The Companyhas reason to believe that a customer has used a device or
scheme to obtain service without payment and where the company has so
.notified the customer prior to disconnection.
F.For violation of or noncompliance with a Commission order.
G.For violation of or noncompliance with any rules off the company on file
with the Commission for which the company is authorized to discontinue
service for violation or noncompliance on the part of the customer or user;
H.For violation of or noncompliance with municipal ordinances and/or other
laws pertaining to service.
I.The Customer's use of equipment adversely affects the Company's service
to others.This disconnection may be done without notice to the Customer
or user.
J.Upon condemnation of any material portion of the facilities used by the
Company to provide service to a Customer or if a casualty renders all or
any material portion of such facilities inoperable beyond feasible repair,the
Company,by notice to the Customer,may discontinue or suspend service
without incurring any liability.
K.Upon any governmental prohibition,or required alteration of the services
to be provided or any violation of any applicable law or regulation,the
Company may immediately discontinue or suspend service without
incurring any liability.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
14
EASTONTciccom
SECTION 2 -RULES AND REGULATlqNS,Continued
2.15.2.The following will not constitute sufficient cause for discontinuance or refusal
of service:
A.Except as set forth in section 2.15.1.B.above,failure to pay the past due
bill of a previous customer of the Premises to be served,unless the
applicant for service voluntarily signed a form agreeing to assume
responsibility for the bills of the previous customer,or the previous customer
is currently a member of the same household as the applicant.
B.Failure to pay charges for directoryadvertising.
C.Failure to pay the past due bill for a different class of service (residential or
business).
D.Failure to pay charges for terminal equipment or other telephone equipment
purchased from the Company,an affiliate,or asubsidiary.
2.15.3.Discontinuance Procedures
A.The Company will only discontinue service after it has mailed or delivered
a written notice of discontinuance.Service will not be discontinued until at
least five (5)days after delivery of this notice or eight (8)days after the
postmark date on a mailed notice.The notice of discontinuance will be
delivered separately from any other written matter or bill.
B.Notice of discontinuance will not be mailed before the third business day
following the Due Date.
C.Notice of discontinuance will remain in effect for twenty (20)days beyond
the date of discontinuance shown on the notice.The Company will not
discontinue service beyond the 20-day period until at least five (5)days
after delivery of a new written notice of discontinuance or eight (8)days
after the postmark on a mailed notice.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
15
EASTOIS
SECTION 2 -Rl,lLES AND REGl)LATIONS Continued
2.15.Termination pf Serviçe by Cgrrier.Continued
12.15.3.Discontinuance Procedures,Continued
D.In addition to the written notice,the company shall attempt to advise the
customer when service is scheduled for discontinuance.The company
shall not deliver more than two consecutive notices of discontinuance for
past due bill without engaging in collection activity with the customer.
E.Service will not be discontinued for a past due bill after 12:00 noon on a
day before or on any Saturday,Sunday,legal holiday recognized by the
State of Idaho,or any day when the utility's business offices are not open.
Services will be discontinued only between the hours of 8:00 a.m.and 2:00
p.m.,unless the Company is prepared to restore the Customer's service
within three hours of receipt of payment.
F.Service will not be discontinued,and will be restored if discontinued,where
a present customer who is indebted to the company enters into and
complies with a Deferred Payment Agreement as described in this Service
Guide.
12.15.4.The following additional provisions will apply for the termination of residential
service:
A.The Company will postpone discontinuance of telephone service to aresidentialcustomerforthirty(30)days from the date of certification by a
licensed physician that discontinuance of service will aggravate an existing
medical emergency or create a medical emergency for the customer or apermanentresidentinthecustomer's household.Initial certification by the
certifying physician may be by telephone if written certification is forwarded
within five (5)days.
B.This certificate of medical emergency must be in writing on stationery that
clearly sets forth the name of the doctor,hospital,or medical clinic.The
certificate must clearly show the name of the person whose illness would
be aggravated,the nature of the medical emergency,and the name,title,
and signature of the licensed physician certifying the medical emergency.
C.Initial certification shall prohibit discontinuance of service for thirty (30)
days.Certification may be renewed by the customer for one additional thirty
(30)day period by providing another certificate to the utility.Failure to so
renew the certificate shall entitle the utility to initiate discontinuance
procedures.Within the first 30 days the customer must enter into a
Deferred Payment Agreement for the retirement of the unpaid balance of
the account and keep the current account paid during the period that the
unpaid balance is to be retired.
D.In the event service is discontinued within ten (10)days prior to certification
of illness by or for a qualifying resident,service shall be restored to that
residence if a proper certification is thereafter made in accordance with the
foregoing provisions.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
16
EASTOL
SECTION 2 -RULES AND REGULATIONS.Continued
2.16.Interrµption of Service
Credit allowances for Interruptions of service which are not due to the Company's testing
or adjusting,to the negligence of the Customer,or to the failure of channels,equipment
or communications Systems provided by the Customer,are subject to the general liability
provisions set forth in this Service Guide.It shall be the obligation of the Customer to notify
Company immediately of any Interruption in service for which Customer desires a credit
allowance.Before giving such notice,Customer shall ascertain that the trouble is not within
his or her control,or is not in wiring or equipment,if any,furnished by Customer and
connected to Company's terminal.Interruptions caused by Customer-provided or
Company-provided automatic dialing equipment are not deemed an Interruption of service
as defined herein since the Customer has the option of using the long distance network
via local exchange company access.
2.17 Crç¢it fqr Interryptions
2.17.1.Subject to the exceptions contained in Section 2.17.2,when use of service or
facilities furnished by the Company is interrupted,the following adjustments of
the monthly Recurring Charges subject to Interruptions will be allowed for the
service and facilities rendered useless and inoperable by the reason of the
Interruption whenever said interruptioncontinuesfor a period of twenty-four (24)
hours or more from the time the interruption is reported to or known to exist by
the Company:
A.If the interruption lasts for greater than twenty-four(24)hours but equal to
or less than forty-eight (48)hours,Company shall provide a credit equal to
a pro-rata portion of monthly recurring charges for the services interrupted;
B.If the Interruption last for greater than forty-eight (48)hours but equal to or
less than seventy-two (72)hours,Company shall provide a credit for 33%
of one month's recurring charges for all interruptedservices;
C.If the Interruption last for greater than seventy-two (72)hours but equal to
or less than ninety-six (96)hours,Company shall provide a credit 67%of
one month's recurring charges for all interrupted services;
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
17
SEASTOL
SECTION 2 -RI)LES AND REQULATION$Continued
2.17.CreçJit for Interruptions.Continued
2.17.1.Continued
D.If the Interruption lasts for greater than ninety-six (96)hours but equal to or
less than one hundred (120)hours,Company shall provide a credit for one
full month's recurring charges for all interruptedservices;
E.If the Interruption lasts for greater than one hundred (120)hours,Company
will provide alternative phone service to the Customers or provide an
additional credit of $20 per day,at the Customer's option.
F.The credit for services applies to the following non-usage sensitive
services:
·Monthly Basic Local Service
=End User Common Line Charge (EUCL)(may be referred to as
Subscriber Line Charges -SLC)
Flat Rated Extended Area Service (where applicable)
·Custom Calling Features
Class Features
G.For calculating credit allowances,every month is considered to have 30
days.Only those facilities on the interrupted portion of the circuit will
receive a credit.
H.The customer shall be notified that helshe may choose alternative
telephone service or an additional credit of $20 per day when the service
disruption continues beyond the initial 120-hour period,so the customer
can exercise his/her option.In the absence of an election by the customer,
the customer shall receive $20 per day.
2.17.2.Limitations on Credit for InterruptionAllowance
Credits do not apply if the violations of a service quality standard:
A.occurs as a result of a negligent or willful act on the part of the customer;
B.occurs as a result of a malfunction of the customer-owned telephone
equipment or inside wiring;
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
18
gEASTON
SECTlqN 2 -RI)LES AND REQI)LATIONS,Continued
2.17.Cre(lit for Interryptions Continued
2.17.2 Limitations on Credit for Interruption Allowance,Continued
C.occurs as a result of,or is extended by,an emergency situation;An
emergency situation is defined as:
1.a declaration made by the applicable State or federal governmental
agency that the area served by the Company is either a State or
federal disaster area;
2.an act of third parties,including acts of terrorism,vandalism,riot,
civil unrest,or war,or acts of parties that are not agents,employees
or contractors of the Company,or the first 7 calendar days of a
strike or other work stoppage;
3.a severe storm,tornado,earthquake,flood or fire,including any
severe storm,tornado,earthquake,flood fire that prevents the
Company for restoring service due to impassable roads,downed
power lines,or the closing off of affected areas by public safety
officials.
D.An emergency situation shall not include:
1.a single event caused by high temperature conditions alone;or
2.a single event caused,or exacerbated in scope and duration,by
acts or omissions of the Company,its agents,employees or
contractors or by conditions of facilities,equipment,or Premises
owed or operated by the Company;
3.any service Interruption that occurs during a single event listed
above,but are not caused by those single events;or
4.a single event that the Company could have reasonably foreseen
and taken precaution to prevent;provided,however,that in no
event shall a Company be required to undertake precautions that
are technically infeasible or economically prohibitive.
5.is extended by the Company's inability to gain access to the
customer's Premises due to the customer missing an appointment,
provided that the violation is not further extended by the Company;
6 occurs as a result of a customer request to change the scheduled
appointment,provided that the violation is not further extended by
the Company;or
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
19
gEASTOL
SECTION 2 -RI)LES AND REQt)LATIONS,Continued
2.17.Credit for Interruptions Continued
2.17.2 Limitations on Credit for Interruption Allowance,Continued
D.Continued
7.occurs as a result of a lack of facilities where a customer requests
service at a geographically remote location,a customer requests
service in a geographic area where the Company is not currently
offering service,or there are insufficient facilities to meet the
customer's request for Service,subject to a Company's obligation
2.18.Cre(lits For New Service Instgilation
2.18.1.The Company shall install basic Local Exchange Service within 5 business
days after receipt of an order from the customer unless the customer requests
an installation dated that is beyond 5 business days after placing the order for
basic service.(If the Company offers basic Local Exchange Service utilizing
the network of network elements of another carrier shall install new lines for
basic Local Exchange Service within 3 business days after the other carrier
has completed provisioning.)
A.If the Company fails to install basic local service within five (5)business
days,the Company will waive 50%of any installation charges or if the
installation is pursuant to the Link Up program,the Company shall
provide a credit of $25.
B.If the Company fails to install service within ten (10)business days after
the service application is placed,or fails to install service within 5
business days after the customer's requested installation date,if the
requested date was more than 5 business days after the date of the
order,the Company shall waive 100%of the installation charge,or in
the absences of an installation charge or where installations is pursuant
tothe Link Up program,the Company shall provide a credit of $50.
C.For each day that the failure to install service continues beyond the
initial ten (10)business days,or beyond five (5)business days after the
customer's requested installation date,whichever is greater,the
Company will either provide alternative telephone service or an
additional credit of $20 per day,at the Customer's option until service
has been installed.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
20
EASTOL
SECTION 2 -RULES AND REGI)LATIONS.Continued
2.18.Credits For New Service Installption.Continued
2.18.2.The customer shall be notified that helshe may choose alternative telephone
service or an additional credit of $20 per day when installation is delayed
continues beyond the initial 10 business days,or beyond 5 business days after
the customer's requested installationdate,if the requested date was more than
5 business days after the date of the order,so the customer can exercise
his/her option.In the absence of an election by the customer,the customer
shall receive $20 per day.
2.18.2.If installation of service is requested on or by a date more than 5 business days
in the future,the Company shall install service by the daterequested.
2.18.3.If the Company fails to keep a scheduled repair or installation appointment
when a customer Premises visit requires a customer to be present,the
Company shall credit the customer $50 per missed appointment.A credit does
not apply when the Company provides the customer with 24-hour notice of its
inability to keepthe appointment.The 24-hour notice period shall be construed
to mean 24 hours'notice by the end of each 4-hour window the day before the
scheduled appointment.
2.19.Cost of Collection pnd Repair
The Customer is responsible for any and all costs incurred in the collection of monies due
the Carrier.The Customer is also responsible for recovery costs of Carrier-provided
equipment and any expenses required for repair or replacement of damaged equipment.
2.20.Dishonoreçl Cheçk Chprge
Any person submitting a check to the Carrier as payment for services,which is
subsequently dishonored by the issuing institution,shall be charged a per check fee as
set forth in the rate section of this Service Guide.
If the customer remits to the company on more than one occasion during a 12-month
period a check,draft,or other instrument that is dishonored the company may refuse
acceptance of further checks and place the customer on a "cash"basis.Under a "cash"
basis the company may require the customer to pay by money order,certified check or
cash.
2.21.Service Restoral Charge
The Company will not charge a service restoral fee.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site forthe most current version.This Service Guide reflects the version in effect as of September 1,2020.
21
gEASTOM
SECTION 2 -RI)LES AND REGULATIONS,Continued
2.22.Custemer Complaints
Customers can reach the Company's Customer Service department by dialingthe toll free
number 1-800-222-8122.The Company will resolve any disputes properly brought to its
attention in an expeditious and reasonable manner.The company shall direct its
personnel engaged in personal contact with the applicant,customer,or user seeking
dispute resolution to inform the customer of their right to have the problem considered and
acted upon by supervisory personnel of the company where any dispute cannot be
resolved.The company shall further direct such supervisory personnel to inform such
customer who expresses nonacceptance of the decision of such supervisory personnel of
their right to have the problem reviewed by the Commission and shall furnish them with
the telephone number and address of the Commission as follows:
Idaho Public Utilities Commission
11331 W Chinden Blvd,Ste 201-a
Boise,ID 83714
Telephone:[phone]
Online:https://puc.idaho.gov/
2.23.Aççqss to Carrier pf Chqice
End users of the Company's local service shall have the right to select the interexchange
Telecommunications service provider of their choice.The interexchange provider should
request confirmations/verifications of choice from its customers no later than the date of
submission of its first bill to the customer.The Company should maintain signed letters of
agency or confirmations of choice on file for use in disputeresolution.
2.24.Directory Listings
2.24.1.The Company does not publish a directory of subscriber listings.The Company,
however,does arrange for the Customer's main billing number to be placed in the
directory or directories of the dominant local exchange carrier,under the
conditions imposed by the dominant local exchange carrier.
2.24.2.The Company is not liable for any errors or omissions in directory listings.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
22
gEASTO.1
SECTION 2 -RI)LES AND REGULATIONS,Continued
2.25.Universal EmergencyTelephone Number Service ($11,E911)
2.25.1.Allows Customers to reach appropriate emergency services including police,fire
and medical services.Enhanced 911 selectively routes an emergency call to the
primary E911 provider so that it reaches the correct emergency service located
closest to the caller.In addition,the Customer's address and telephone information
will be provided to the primary E911 provider for display at the Public Service
Answering Point (PSAP).
2.25.2.This service is offered as an aid in handling assistance calls in connection with fire,
police and other emergencies.The Company is not responsible for any losses,
claims,demands,suits or any liability whatsoever,whether suffered,made,
instituted or asserted by the Customer or by any other party or person for any
personal injury to or death of any person or persons,and for any loss,damage or
destruction of property,whether owned by the Customer or others,caused or
claimed to have been caused by:(1)mistakes,omissions,Interruptions,delays,
errors or other defects in the provision of this service,or (2)installation,operation,
failure to operate,maintenance,removal,presence,condition,location or use of
any equipment and facilities furnishing this service.
2.25.3.This Service Guide does not provide for the inspection or constant monitoring of
facilities to discover errors,defects,or malfunctions in the service,nor does the
Company undertake such responsibility.
2.25.4.911 information consisting of the names,addresses and telephone numbers of all
telephone customers is confidential.The Company will release such information
via the Data Management System only after a 911 call has been received,on a
call-by-call basis,only for the purpose of responding to an emergency call in
progress.
2.25.5.The 911 calling party,by dialing 911,waives the privacy afforded by unlisted and
unpublished service to the extent that the telephone number,name,and address
associated with the originating station location are furnished to the Public Safety
Answering Point.
2.25.6.After the establishment of service,it is the Public Safety Agency's responsibilityto
continue to verify the accuracy of and to advise the Company of any changes as
they occur in street names,establishment of new streets,changes in address
numbers used on existing streets,closing and abandonment of streets,changes
in police,fire,ambulance or other appropriate agencies'jurisdiction over any
address,annexations and other changes in municipal and county boundaries,
incorporation of new cities or any other similar matter that may affect the routing
of 911 calls to the proper Public Safety Answering Point.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
23
gEASTOL
SECTION 2 -RI)LES AND REQi)LATIONS.Continued
2.25.l)niverspl EmergencyTelephoneNumber Service ($11,E911),Continued
2.25.7.The Company assumes no liability for any infringement,or invasion of any right of
privacy of any person or persons caused,or claimed to be caused,directly or
indirectly by the installation,operation,failure to operate,maintenance,removal,
presence,condition,occasion,or use of 911 Service,or by any services furnished
by the Company in connection therewith,including,but not limited to,the
identification of the telephone number,address,or name associated with the
telephone used by the party(ies)accessing 911 Service hereunder,and which
arise out of the negligence or other wrongful act of the Public Safety Agency,its
user,agencies or municipalities,or the employees or agents of any one of them,
or which arise out of the negligence,other than gross negligence or willful
misconduct,of the Company,its employees or agents.
2.25.8 Under the terms of this Service Guide,the Public Safety Agency must agree,
(except where the events,incidents,or eventualities set forth in this sentence are
the result of the Company's gross negligence or willful misconduct),to release,
indemnify,defend and hold harmless the Company from any and all losses or
claims whatsoever,whether suffered,made,instituted,or asserted by the Public
Safety Agency or by any other party or person,for any personal injury to or death
of any person or persons,or for any loss,damage,or destruction of any property,
whether owned by the customer or others.
2.26.Inslividypl Cape Basig (ICB)Arranqqments (Cystemer Specific Pricinq)
Pursuant to Section 392.200.8 RSMO,Customer-specific ICB pricing is authorized only for:
(1)dedicated,non-switched,private line,and special access services,(2)central office
based switching systems which substitute for customer premise,private branch exchange
(PBX)services and (3)any retail business service.Company will provide copies of its
customer contracts to the Staff,upon request,on a proprietary basis.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
24
EASTOL
SECTION $-RATES AND SERVICES
3.1.Service Area
The Company will provide Local Exchange Service throughout the geographic area
serviced by its underlying carrier(s),CenturyLink within the State of Idaho.The Company
concurs in the exchange areas and boundaries listed in the applicable local exchange
tariffs of the incumbent local exchange carrier (s).
3.2.Timinq pf Cpils
Billing for calls placed over the network is based in part on the duration of the call.
3.2.1 Timing for all calls begins when the called party answers the call (i.e.when two
way communications are established).Answer detection is based on standard
industry answer detection methods,including hardware and software answer
detection.
3.2.2 Chargeable time for all calls ends when the parties disconnect from thecall.
3.2.3 Minimum call duration and additional increments for billing are specified in the
description of each service.
3.2.4 No charges apply to incomplete calls.
3.2.5 When a call is established in one rate period and ends in another rate period,the
rate in effect at the calling station applies to the entire call.
3.3.Rate Periods
Company's services are not time of day sensitive.The same rate applies 24 hours per
day,7 days per week.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
25
EASTONTektom
SECTION 3 -RATES AND SERVICES.Continued
3.4.Returned Check Charge
Returned Check Charge,per check $35.00
3.5.Late PaymentCharge
Customers will be charged 1.5%per month of any amounts owed to the Company
beyond the Due Date for such payment.
3.6.Directory Listings
For each Customer of Exchange Access Service(s),the Company shall arrange for the
listing of the Customer's main billing telephone number in the directory(ies)published by
the dominant Local Exchange Carrier in the area at no additional charge.At a Customer's
option,the Company will arrange for additional listings at an additional charge.
37.Promotional Qfferings
The Company may,from time to time,offer promotions that may be limited as to the
duration,the date and times of the offerings and the locations where the offerings are
made.The Company will notify the Commission of promotional offerings prior to the
effective date of the promotion.
3.8.In¢ivi¢µgl Cpse Basis (ICB)Arrangernents
Competitive pricing arrangements at negotiated rates may be furnished on an individual
case basis (ICB)in response to requests by Customers to the Company,for proposals or
for competitive bids.Service offered under this Service Guide provision will be provided
to the Customer pursuant to contract,and as approved by the Commission.Unless
otherwise specified,the regulations for such arrangements are in addition to the applicable
regulations and prices in other sections of this Service Guide.Specialized rates or charges
will be made available to similarly situated Customers on a non-discriminatory basis.
3.9.Local Service -Appliçatiqnof Rptep
3.9.1.Introduction
The regulations set forth in this section govern the application of rates for services
contained in other sections of this Service Guide.An application for service,
whether made orally or in writing,establishes a contract between the Company
and the Customer pursuant to the terms and conditions included within this Service
Guide.Neither the contract nor any rights acquired thereunder may be assigned
or in any manner transferred to a third party by the Customer,without the
Company's written approval.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site forthe most current version.This Service Guide reflects the version in effect as of September 1,2020.26
gEASTON
SECTION $-RATES AND SERVICES.Continued
3.9.Local Service -Applicationof Rates.Continued
3.9.2.Charqes Based on Duration of Use
Where charges for a service are specified based on the duration of use,such as
the duration of a telephone call,the following rules apply:
A.Calls are measured in durational increments identified for each service.All
calls held for a fraction of a measurement increment are rounded-up to the
next whole measurement unit.
B.Timing on completed calls begins when the called party answers the call.
Answering is determined by hardware answer supervision in all cases
where this signaling is provided by the terminating local carrier and any
intermediate carrier(s).Timing for operator service person-to-person calls
starts with completion of connection to the person called or an acceptable
substitute,or the PBX station called.
C.Timing terminates on all calls when the calling party hangs up or the
Company's network receives and off-hook signal from the terminating
carrier.
D.Calls originating in one time period and terminating in another will be billed
at the rates in effect at the origination of the call.
E.All times refer to applicable central standard or central daylighttime.
3.9.3.Rates Based Upon Distance,Continued
Where charges for a service are specified based upon distance,the following rules
apply:
Distance between two points is measured as airline distance between the rate centers of
the originating and terminating telephone lines.The rate center is a set of geographic
coordinates,as referenced in the Local Exchange Routing Guide issued by Telecordia
associated with each NPA-NXX combination (where NPA is the area code and NXX isthe
first three digits of a seven-digit telephone number).Where there is no telephone number
associated with an Access Line on the Company's network (such as a dedicated 800 or
WATS Access Line),the Companywill apply the rate center of the Customer's main billing
telephone number.
The airline distance between any two rate centers is determined as follows:
A.Obtain the "V"(vertical)and "H"(horizontal)coordinates for each Rate Center
from the above-referenced Bellcore Document.
B.Compute the difference between the "V"coordinates of the two rate centers,and
the difference between the two "H"coordinates.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
27
gEASTOL
SECTION $-RATES AND SERVICES.Continued
3.9.Loçal Service -Applicptionof Rates.Continued
The airline distance between any two rate centers is determined as follows:
C.Obtain the "V"(vertical)and "H"(horizontal)coordinates for each Rate Center
from the above-referenced Bellcore Document.
D.Compute the difference between the "V"coordinates of the two rate centers;and
the difference between the two "H"coordinates.
E.Square each difference obtained in step (b)above.
F.Add the square of the "V"difference and the square of the "H"differenceobtained
in step (c)above.
G.Divide the sum of the squares by 10.Round to the next higher whole number if
any fraction is obtained.
H.Obtain the square root of the whole number result obtained above.Round to the
next higher whole number if any fraction is obtained.This is the airline mileage.
l.FORMULA:
The square root of:(V1-V2)+(H1-H2)
10
3.10.Service Area
3.10.1 Exchanqe Access Service Area
Local exchange services are provided,subject to availability of facilities and
equipment,in areas currently served by the following Incumbent LECs:
CenturyLink.
The Company's service area description above in no way compels the Company
to provide any service in an area where facilities or other extenuating factors limit
the Company's ability to provide such services.
3.10.2 Rate Classes
Charges for local services provided by the Company may be based,in part,on the
Rate Class associated with the Customers End Office.The Rate Class is
determined by the total access lines and PBX trunks in the local calling area which
can be reached from each End Office.In the event that an Incumbent LEC or the
Idaho Commission reclassifies an exchange from one Rate Class to another,the
reclassificationwill also apply to customers who purchase services under this tariff.
Local calling areas and Rate Class assignments are equivalent to those areas and
classes specified in Qwest ldaho General Subscriber Service Tariff (GSST).
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
28
gEASTOL
SECTION 3 -RATES AND SERVICES.Continued
3.11.ExçhangeAççess Service
3.11.1.General
Exchange Access Service provides a Customer with a voice-grade
communications channel and a unique telephone number address on the public
switched Telecommunications network.Each Exchange Access Service enables
users to:
A.receive calls from other stations on the public switched
Telecommunicationsnetwork;
B.access other services offered by the Company as set forth in this Service
Guide;
C.access certain interstate and international calling services provided by the
Company;
E.access (at no additional charge)the Company's operators and business
office for service related assistance;
E.access (at no additional charge)emergency services by dialing 0-or
9-1-1;
F.access services provided by other Common Carriers that interconnect
with the Comp any pursuant to tariff,contract or in some otherCompany
3.11.1 Service Orderinq Charqes
Service ordering charges are applied to customers upon a request for service and
when a customer requests subsequent changes in his/her service which require
facility changes,software changes,and/or customer accountchanges.
3.11.2 Service Orderinq Charges --Rate Schedule
A service conversion charge will apply when an existing line is converted
to local service.
Rate
$51.00 per existing line converted.
Service Conversion Fee Waiver
Service conversion fees are eligible for waiver with applicable term plans:
Term Waiver
Month-to-Month 0%
1,2,or 3 year term 100%
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
29
EASTOL
SECTlqN $-RATES AND SERVICES Continued
3.11.ExqhynqqAccess Service.Continued
3.11.3 Installation Charges
Installation charges will apply when a new line is added to a new or existing account.
Rate
$75.00 per new line added
$25.00 Record Change Charge
$100.00 per hour for tech premise visit
$5.00 -$20.00jacks
Any wiring or additional work is priced on an individual basis.
3.11.4 Federal Access
Charges for End User Common Line and Access Recovery concur with those filed
in CenturyLink Operating companies Tariff FCC 11 4.7.1 and 4.7.3.
Charges for Federal Universal service Surcharge can also be found in CenturyLink
Operating Companies Tariff FCC 11 13.20.2.
3.11.5 Pav Per Call Blockinq
Calls to numbers with prefixes 900 and 976 will be blocked at no charge at the
Customer's request.
3.11.6.Number Chanqes -Business Customers
A When a Customer's telephone number is changed,the Company shall
intercept all calls to the Customer's former number for not less than three
months.The Company shall place a number referral on the line giving the
calling party the Customer's new number,subject to equipment limitations,
number availability,customer permission,and payment of the tariffed number
referral charge,if any.
B When additions or changes in the plant of the underlying carrier or any
other provider operations necessitate changing telephone numbers to a
group of customers,the Company shall give reasonable notice to all affected
customers even though the additions or changes may be coincidental with a
directory issue.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
30
EASTO
SECTION 3 -RATES AND SERVICES,Continued
3.12 Easton Business POTS
3.12.1 Description
Easton Business POTS is a Business service that provides a network Access Line,
local usage of not more than 2000 minutes of use,and select features (where
available)
3.12.2.Terms and Conditions
A.Easton Business POTS is only available where facilities and equipment are
available.
B.Lines subscribed to Easton Business POTS cannot be subscribed to any other
optional local calling plans.
C.Easton Business POTS is not available on FX Service,Remote Switching
Service,WATS Access Lines,PBX Trunks,Centrex,ISDN,or 800 Services.
D.Easton Business POTS include features where available can be activated at
the customer's discretion.There is no reduction in price for any optional
feature not activated.Optional features selected for activation by the customer
are provided on a per line basis and are charged a service order Charge for
each activation change added or removed
F.Applicable local,state,and federal charges;taxes;are in addition to the line
prices listed in paragraph A,Prices.
3.12.3.Termination Liability and Shortfall
A.Except as provided for elsewhere in this product Guidebook,customers who
terminate their Easton Business POTS service within 3 months of opening the account
and who did not pay a non-recurring charged will be charged a non-recurring charge
to terminate lines.
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
31
EASTOL
SECTION )-RATES AND SERVICES,Continued
3.12 Easton Business POTS,Continued
3.12.4 Prices
A.Service Elements
Non-recurrinq charqe Monthly Recurrinq
Service order 14.00
Business Line Cost 88.00
Feature Service Line Cost 7.50
E911 0.50
Directory Listing
Non-Published number 9.00
Additional Listing 9.00
Foreign Listing 9.00
Directory Assistance 5.99 per call
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
32
g/EASTOM
SECTION 4 -SERVICE AREAS
QWEST CORPORATION dba CENTURYLINK QC SERVICE AREA
BURLEY,COTTONWOOD,CRAlGMONT,GRANGEVILL,GRANGEVL,KAMIAH,KOOSKIA,
NEZPERCE,HAILEY,KETCHUM,LAPWAI,LEWISTON,AMERICAN F,AMERICNFLS.
BANCROFT,BLACKFOOT,BLISS,BOISE,BUHL,CALDWELL,CASTLEFORD,DOWNEY,EDEN,EMMETT,GLENNS FE,GLENNSFRRY,GOODING,GRACE,HAGERMAN,IDAHO CITY,IDAHO
FALL,IDAHOFALLS,JEROME,KIMBERLY,KUNA,LAVA HOT S,LAVAHOTSPG,MCCAMMON,
MELBA,MERIDIAN,MIDDLETON,MONTPELIER,MOUNTAIN H,MURTAUGH,NAMPA,NEW
PLYMOU,NEW PLYMTH,PAYETTE,POCATELLO,PRESTON,REXBURG,RIGBY,RIRIE,ROBERTS,SHELLEY,SHOSHONE,SODA SPGS,SODA SPRIN,STAR,TWIN FALLS,WEISER,WENDELL.
CENTURYTEL SERVICE AREA
BRUNEAU,GRAND VIEW,LEADORE,NORTH FORK,OWYHEE,RICHFIELD,SALMON
This Service Guide is subject to change by the Company from time to time.Check Easton Telecom Services,L.L.C.'s
web site for the most current version.This Service Guide reflects the version in effect as of September 1,2020.
33