Entrix Telecom Inc.pdf

Sheet 1
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
TITLE SHEET
IDAHO TELECOMMUNICATIONS PRICE LIST
This Price List contains the descriptions, regulations, and rates applicable to the furnishing of
service or facilities for Telecommunications Services furnished by Entrix Telecom, Inc. ("Entrix
with principal offices at 520 Broad Street, Newark, New Jersey07102-3111. This Price List applies
for services furnished within the State of Idaho. This Price List is on file with the Idaho Public
Utilities Commission, and copies may be inspected, during normal business hours, at the company
principal place of business.
hlaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 2
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
CONCURRING, CONNECTING OR
OTHER P ARTICIP A TING CARRIERS AND
BILLING AGENTS
Concurring Carriers - None
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Connecting Carriers - None
Other Participating Carriers - None
Billing Agents - None
Issued by:
Issued: February 21 2003
Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Effective: March 2, 2003
Sheet 3
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
CHECK SHEET
Sheets 1 through 30 inclusive of this Price List are effective as of the date shown at the
bottom of the respective sheet(s). Original and revised sheets as named below comprise all changes
from the original Price List and are currently in effect as of the date on the bottom ofthis sheet.
SHEET REVISION SHEET REVISION
Original Original
Original Original
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Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 4
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
TABLE OF CONTENTS
Page
Title Sheet........................................................................................................................................
Concurring, Connecting or Other Participating Carriers and Billing Agents .................................
Check Sheet ......................................................""""""""""""""""""""""""""".........................
Table of Contents...................
""""""""""""""""""""""""'" .......................................................
Price List Format..............................................................................................................................
Tracking and Contact Information...................................................................................................
Section 1 - Technical Terms and Abbreviations..............................................................................
Section 2 - Rules and Regulations....... ........................
.................. ................................................
Undertaking of the Company............ ............
................... ....................... ...............
Use of Services. .......
..................... ................... ............. .......... ............................. ..
Liability of the Company......................................... ............................................. .2.4 Responsibilities ofthe Customer
............................................. ............. """"'" ......
Cancellation or Interruption of Services ................................................................
Credit Allowance
"""""""""""""""""""""""""" ......................................... ..... .
Restoration of Service..........
"""""""""""""""""""""""""""""""""""""""" ..
Deposit........................
"""""""""""""""""""""""""""""""""""""""""'" ..... .
Advance Payments....................... ............................................ ............................ ..10 Payment and Billing...............
""""""""" ............................................................. .
11 Collection Costs
""""""""""""""""""" """""""""""""""""""""""""""""'" ..
12 Taxes...............
"""""""""""""""""""""""" ....................... ............................... .
13 Late Charge............................................................... ............................................ .14 Returned Check Charge. ................ ....................................................................... .
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 EffeCtive: March 2 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 5
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
TABLE OF CONTENTS (Cont'
Page
Section 3 - Description of Service.......
"""""""""""""""""""""""""""""""""""""""""""" ..
Computation of Charges ........................................................................................3.2 Customer Complaints and/or Billing Disputes ......................................................
Level of Service..................................... ..... .......................................................... .3.4 Billing Entity Conditions.......................................................................................25
Service Offerings ...................................................................................................
Section 4 - Rates.............. ...................................... ......................................... .............................. .
Prepaid Toll Free Calling Cards.............................................................................
Prepaid Local Access Calling Card............... ............
.................... .......... .............. .
Directory Assistance """""""""""""""""""""""""""........................................
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 6
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
PRICE LIST FORMAT
A. Sheet Numbering: Sheet numbers appear in the upper right comer of the page. Sheets
are numbered sequentially. However, new sheets are occasionally added to the Price List. When a
new sheet is added between sheets already in effect, a decimal is added. For example, a new sheet
added between pages 11 and 12 would be page 11.
B. Sheet Revision Numbers: Revision numbers also appear in the upper right comer of
each sheet where applicable. These numbers are used to indicate the most current page version on
file with the Commission. For example, 4th Revised Sheet 13 cancels 3rd Revised Sheet 13. Consult
the Check Sheet for the sheets currently in effect.
C. Paragraph Numbering Sequence: There are nine levels of paragraph coding. Each
level of coding is subservient to its next higher level:
2 1
1.1.A
1.1.A.
2. 1. LA. 1. (a)
(a).
(a).I.(i)
A.1.(a).I.(i).(1)
D. Check Sheets: When a Price List filing is made with the Commission, an updated
Check Sheet accompanies the Price List filing. The Check Sheet lists the sheets contained in the
Price List, with a cross reference to the current Revision Number. When new sheets are added, the
Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by
an asterisk (*). There will be no other symbols used on this sheet if these are the only changes made
to it (i., the format, etc. remains the same, just revised revision levels on some sheets). The Price
List user should refer to the latest Check Sheet to find out if a particular sheet is the most current on
Commission file.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 7
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
TRACKING
The following are the only symbols used for the purposes indicated below:
(C)
(D)
(I)
(L)
(N)
(R)
(T)
to signify change in regulation
to signify a deletion
to signify a rate increase
to signify material relocated in the Price List
to signify a new rate or regulation
to signify a rate reduction
to signify a change in text, but no change in rate or regulation
CONTACT INFORMATION
Customer complaints, bill inquiry, new service or disconnect requests:
Anthony Acevedo
520 Broad Street
Newark, New Jersey 07102-3111
[phone]
Commission contact - Price List information:
Carl Wolf Billek
520 Broad Street
Newark, New Jersey 07102-3111
[phone]
Commission contact - complaints:
Anthony Acevedo
520 Broad Street
Newark, New Jersey 07102-3111
[phone]
CT Corporation System
300 North 6th Street
Boise, Idaho 83701
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
MAR 2 - 2003
Idaho agent:
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl WolfBillek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 8
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Access Line - An arrangement from a local exchange telephone company or other common
carrier, using either dedicated or switched access, which connects a Customer s location to Entrix
location or switching center.
Authorization Code - A numerical code, one or more of which may be assigned to a
Customer, to enable Entrix to identify the origin of the Customer so it may rate and bill the call.
Automatic number identification (ANI) is used as the authorization code wherever possible.
Commission - Used throughout this Price List to mean the Idaho Public Utilities
Commission.
Customer - The person, firm, corporation or other legal entity which orders the services of
Entrix or purchases a Entrix Prepaid Calling Card and/or originates prepaid calls using such cards
and is responsible for the payment of charges and for compliance with the Company s Price List
regulations.
Company or Entrix - Used throughout this Price List to mean Entrix Telecom, Inc., a New
Jersey corporation.
Holiday - New Year s Day, Independence Day, Labor Day, Thanksgiving Day and Christmas
Day. Holidays shall be billed at the evening rate from 8 a.m. to 11 p.m. After 11 p., the lower
night rate shall go into effect.
Prepaid Account - An inventory of Telecom Units purchased in advance by the Customer
and associated with one and only one Authorization Code as contained in a specific Prepaid Calling
Card.
Prepaid Calling Card - A card issued by the Company, containing an Authorization Code
which identifies a specific Prepaid Account of Telecom Units, which enables calls to be processed
account activity to be logged, and balances to be maintained, on a prepayment basis.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: . March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 9
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS (Cont'
Telecom Unit - A measurement oftelecommunications service equivalent to one minute of
usage between any two points within the State of Idaho.
Telecommunications - The transmission of voice communications or, subject to the
transmission capabilities of the services, the transmission of data, facsimile, signaling, metering, or
other similar communications.
Underlying Carrier - The telecommunications carrier whose network facilities provide the
technical capability and capacity necessary for the transmission and reception of Customer
telecommunications traffic.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 10
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS
Undertaking of the Company
This Price List contains the regulations and rates applicable to intrastate resold
telecommunications services provided by Entrix for telecommunications between points
within the State ofIdaho. Resale services are furnished subject to the availability of facilities
and subject to the terms and conditions ofthis Price List in compliance with limitations set
forth in the Commission s rules. The Company s services are provided on a statewide basis
and are not intended to be limited geographically. The Company offers service to all those
who desire to purchase service from the Company consistent with all of the provisions of this
Price List. Customers interested in the Company s serVices shall file a service application
with the Company which fully identifies the Customer, the services requested and other
information requested by the Company. The Company reserves the right to examine the
credit record and check the references of all applicants and Customers. The Company may
examine the credit profile/record of any applicant prior to accepting the service order or a
Customer s deposit, if required. The service application and the deposit shall not in
themselves obligate the Company to provide services or to continue to provide service if a
later check of applicant's credit record is , in the opinion ofthe Company, contrary to the best
interest of the Company. If service is denied, Customer deposits, if required, will be returned
immediately. The Company may act as the Customer s agent for ordering access connection
facilities provided by other carriers or entities when authorized by the Customer, to allow
connection of a Customer s location to a service provided by the Company. The Customer
shall be responsible for all charges due for such service arrangement. The Company does not
own any switching, transmission or other physical facilities in Idaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 11
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Undertaking of the Company (Cont'd)
1.1 The services provided by Entrix are not part of a joint undertaking with any other
entity providing telecommunications channels facilities, or services, but may involve
the resale of the Message Toll Services (MTS) and Wide Area Telecommunications
Services (W A TS) of underlying common carriers subject to the jurisdiction of this
Commission.
1.2 The rates and regulations contained in this Price List apply only to the resale services
furnished by Entrix and do not apply, unless otherwise specified, to the lines
facilities, or services provided by a local exchange telephone company or other
common carriers for use in accessing the services of Entrix.
1.3 The Company reserves the right to limit the length of communications, to discontinue
furnishing services, or limit the use of service necessitated by conditions beyond its
control, including, without limitation: lack of satellite or other transmission medium
capacity; the revision, alteration or repricing of the Underlying Carrier s Price Listed
offerings; or when the use of service becomes or is in violation of the law or the
provisions of this Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
~1AR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 12
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Use of Services
2.2.Entrix s services may be used for any lawful purpose consistent with the transmission
and switching parameters of the telecommunications facilities utilized in the
provision of services, subject to any limitations set forth in this Section 2.
2.2.The use of Entrix s services to make calls which might reasonably be expected to
frighten, abuse, torment, or harass another or in such a way as to unreasonably
interfere with use by others is prohibited.
2.3 The use of Entrix s services without payment for service or attempting to avoid
payment for service by fraudulent means or devices, schemes, false or invalid
numbers, or false calling or credit cards is prohibited.
2.2.4 Entrix s services are available for use 24 hours per day, 7 days per week.
Entrix does not transmit messages, but the services may be used for that purpose.
6 Entrix s services may be denied for nonpayment of charges or for other violations
this Price List.
2.2.Customers shall not use the service provided under this Price List for any unlawful
purpose.
2.2.The Customer is responsible for notifying the Company immediately of any
unauthorized use of services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise. 'Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 13
Original
ENTRIX TELECOM, INc.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
2.3 Liability of the Company
The Company shall not be liable for any claim, loss, expense or damage for any
interruption, delay, error, omission, or defect in any service, facility or transmission
provided under this Price List, if caused by the Underlying Carrier, an act of God
fire, war, civil disturbance, act of government, or due to any other causes beyond the
Company s control.
3.2 The Company shall not be liable for, and shall be fully indemnified and held
harmless by the Customer against any claim, loss, expense, or damage for
defamation, libel, slander, invasion, infringement of copyright or patent
unauthorized use of any trademark, trade name or service mark, proprietary or
creative right, or any other injury to any person, property or entity arising out of the
material, data or information transmitted.
2.3.3 No agent or employee of any other carrier or entity shall be deemed to be an agent or
employee of the Company.
2.3.4 The Company s liability for damages, resulting in whole or in part from or arising in
connection with the furnishing of service under this Price List, including but not
limited to mistakes, omissions, interruptions, delays, errors, or other defects or
misrepresentations shall not exceed an amount equal to the charges provided for
under this Price List for the long distance call for the period during which the call
was affected. No other liability in any event shall attach to the Company.
2.3.The Company shall not be liable for and shall be indemnified and saved harmless by
any Customer or by any other entity from any and all loss, claims, demands, suits, or
other action or any liability whatsoever, whether suffered, made, instituted, or
asserted by any Customer or any other entity for any personal injury to, or death of
any person or persons, and for any loss, damage, defacement or destruction of the
premises of any Customer or any other entity or any other property whether owned or
controlled by the Customer or others.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Issued: February 21 2003
Boise, Idaho
Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 14
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Liability of the Company (Cont'd)
The Company shall not be liable for any indirect, special, incidental, or consequential
damages under this Price List including, but not limited to, loss of revenue or profits
for any reason whatsoever, including the breakdown of facilities associated with the
service, or for any mistakes, omissions, delays, errors, or defects in transmission
occurring during the course of furnishing service.
The remedies set forth herein are exclusive and in lieu of all other warranties and
remedies, whether express, implied, or statutory, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES OF MERCHANT ABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
The included Price List language does not constitute a determination by the
Commission that a limitation ofliability imposed by the Company should be upheld
in a court of law. Acceptance for filing by the Commission recognizes that it is a
court's responsibility to adjudicate negligence and consequential damages. It is also
the court's responsibility to determine the validity of the exculpatory clauses.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effe.ctive: March 2, 2003
Issued by:Carl WolfBillek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 15
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
2.4 Responsibilities of the Customer
2.4.The Customer is responsible for placing any necessary orders and complying with
Price List regulations. The Customer is also responsible for the payment of charges
for services provided under this Price List.
2.4.2 The Customer is responsible for charges incurred for special construction and/or
special facilities which the Customer requests and which are ordered by Entrix on the
Customer s behalf.
2.4.If required for the provision of Entrix' s services, the Customer must provide any
equipment space, supporting structure, conduit and electrical power without charge to
Entrix.
2.4.The Customer is responsible for arranging access to its premises at times mutually
agreeable to Entrix and the Customer when required for Entrix personnel to install
repair, maintain, program, inspect or remove equipment associated with the provision
of Entrix s services.
2.4.The Customer shall cause the temperature and relative humidity in the equipment
space provided by Customer for the installation of Entrix s equipment to be
maintained within the range normally provided for the operation of microcomputers.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 16
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
2.4 Responsibilities of the Customer (Cont'd)
2.4.The Customer shall ensure that the equipment and/or system is properly interfaced
with Entrix' s facilities or services, that the signals emitted into Entrix' s network are
of the proper mode, bandwidth, power and signal level for the intended use of the
subscriber and in compliance with criteria set forth in this Price List, and that the
signals do not damage equipment, injure personnel, or degrade service to other
Customers. If the Federal Communications Commission or some other appropriate
certifying body certifies terminal equipment as being technically acceptable for direct
electrical connection with interstate communications service, Entrix will permit such
equipment to be connected with its channels without the use of protective interface
devices. If the Customer fails to maintain the equipment and/or the system properly,
with resulting imminent harm to Entrix equipment, personnel or the quality of service
to other Customers, Entrix may, upon written notice, require the use of protective
equipment at the Customer s expense. If this fails to produce satisfactory quality and
safety, Entrix may, upon written notice, terminate the Customer s service.
2.4.The Customer must pay Entrix for replacement or repair of damage to the equipment
or facilities of Entrix caused by negligence or willful act of the Customer or others
by improper use of the services, or by use of equipment provided by Customer or
others.
2.4.The Customer must pay for the loss through theft of any Entrix equipment installed at
Customer s premises.
2.4.9 If Entrix installs equipment at Customer s premises, the Customer shall be
responsible for payment of any applicable installation charge.
2.4.10 The Customer must use the services offered in this Price List in a manner consistent
with the terms of this Price List and the policies and regulations of all state, federal
and local authorities having jurisdiction over the service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise. Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 17
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Cancellation or Interruption of Services (Cont' d)
Without incurring liability, upon five (5) working days' (defIDed as any day on which
the company s business office is open and the U.S. Mail is delivered) written notice
to the Customer, Entrix may immediately discontinue services to a Customer or may
withhold the provision of ordered or contracted services:
1.AFor nonpayment of any sum due Entrix for more than thirty (30) days after
issuance of the bill for the amount due
BFor violation of any ofthe provisions ofthis Price List
CFor violation of any law, rule, regulation, policy of any governing authority
having jurisdiction over Entrix s services, or
DBy reason of any order or decision of a court, public service commission or
federal regulatory body or other governing authority prohibiting Entrix from
furnishing its services.
5.2 Without incurring liability, Entrix may immediately discontinue services, without
notice, in the event Customer violates or is suspected of violating any law, rule
regulation and/or policy of any governing authority having jurisdiction over Entrix
servIces.
Without incurring liability, Entrix may interrupt the provision of services at any time
in order to perform tests and inspections to assure compliance with Price List
regulations and the proper installation and operation of Customer and Entrix
equipment and facilities and may continue such interruption until any items
noncompliance or improper equipment operation so identified are rectified.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003
Issued by: Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Effective: March 2, 2003
Sheet 18
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Cancellation or Interruption of Services (Cont' d)
5.4 Service may be discontinued by Entrix without notice to the Customer, by blocking
traffic to certain countries, cities or NXX exchanges, or by blocking calls using
certain Customer authorization codes, when Entrix deems it necessary to take such
action to prevent unlawful use of its service. Entrix will restore service as soon as it
can be provided without undue risk, and will, upon request by the Customer affected
assign a new authorization code to replace the one that has been deactivated.
The Customer may terminate service upon thirty (30) days' written notice for the
Company s standard month-to-month contract. Customer will be liable for all usage
on any of the Company s service offerings until the Customer actually leaves the
service. Customers will continue to have Company usage until the Customer notifies
its local exchange carrier and changes its long distance carrier. Until the Customer so
notifies its local exchange carrier, it shall continue to generate and be responsible for
long distance usage.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 19
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Credit Allowance
Credit allowance for the interruption of service which is not due to the Company
testing or adjusting, negligence of the Customer, or to the failure of channels or
equipment provided by the Customer, are subject to the general liability provisions
set forth in 2.3 herein. It shall be the obligation of the Customer to notify the
Company immediately of any interruption in service for which a credit allowance is
desired. Before giving such notice, the Customer shall ascertain that the trouble is not
being caused by any action or omission by the Customer within his control, or is not
in wiring or equipment, if any, furnished by the Customer and connected to the
Company s facilities.
2 No credit is allowed in the event that service must be interrupted in order to provide
routine service quality or related investigations.
Credit for failure of service shall be allowed only when such failure is caused by or
occurs due to causes within the control of the Company or in the event that the
Company is entitled to a credit for the failure of the facilities of the Company
Underlying Carrier used to furnish service.
6.4 Credit for interruption shall commence after the Customer notifies the Company of
the interruption or when the Company becomes aware thereof, and ceases when
service has been restored.
For purposes of credit computation, every month shall be considered to have 720
hours.
6 No credit shall be allowed for an interruption of a continuous duration of less than
two hours.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 20
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Credit Allowance (Cont'd)
The Customer shall be credited for an interruption of two hours or more at the rate of
1/720th of the monthly charge for the facilities affected for each hour or major
fraction thereof that the interruption continues.
Credit Formula:
Credit =.A..... x
720
A" - outage time in hours
B" - monthly charge for affected activity
Restoration of Service
The use and restoration of service shall be in accordance with the priority system specified in
part 64, Subpart D of the Rules and Regulations of the Federal Communications
Commission.
Deposit
The Company does not require deposits to commence service.
Advance Payments
The Company does not require advance payments.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 21
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
2.10 Payment and Billing
10.1 Service is provided and billed on a billing cycle basis, beginning on the date that
service becomes effective. Billing is payable upon receipt. A late fee will be assessed
upon unpaid amounts 30 days after rendition of bills.
10.2 The customer is responsible for payment of all charges for services furnished to the
Customer, as well as to all persons using the Customer s codes, exchange lines
facilities, or equipment, with or without the knowledge or consent of the Customer.
The security of the Customer s Authorization Codes, subscribed exchange lines, and
direct connect facilities is the responsibility ofthe Customer. All calls placed using
direct connect facilities, subscribed exchange lines, or Authorization Codes will be
billed to and must be paid by the Customer. Recurring charges and non-recurring
charges are billed in advance. The initial billing may, at Company s option, also
include one-month's estimated usage billed in advance. Thereafter, charges based on
actual usage during a month and any accrued interest will be billeq monthly in
arrears.
10.3 All bills are presumed accurate unless objection is received by the Company in
writing within 90 days, or any period oftime established by Idaho law or regulation
whichever is greater, after such bills are rendered.
10.4 Casual callers are responsible for payment of all charges for services furnished.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 22
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 2 - RULES AND REGULATIONS (Cont'
Collection Costs
In the event Company is required to initiate legal proceedings to collect any amounts due to
Company for regulated or non-regulated services, equipment or facilities, or to enforce any
judgment obtained against a Customer, or for the enforcement of any other provision of this
Price List or applicable law, Customer shall, in addition to all amounts due, be liable to
Company for all reasonable costs incurred by Company in such proceedings and enforcement
actions, including reasonable attorneys' fees , collection agency fees or payments, and court
costs. In any such proceeding, the amount of collection costs, including attorneys' fees , due
to the Company, will be determined by the court.
Taxes
All federal, state and local taxes, assessments, surcharges, or fees, including sales taxes, use
taxes, gross receipts taxes, and municipal utilities taxes which may be passed through to the
consumer shall be deducted from rates set forth in Section 4.
Late Charge
A late fee of 1.5% monthly or the amount otherwise authorized by law, whichever is lower
will be charged on any past due balances.
Returned Check Charge
A fee of $1 0.00 will be charged whenever a check or draft presented for payment for service
is not accepted by the institution on which it is written.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued by:
Issued: February 21 2003 Effective: March 2, 2003
Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 23
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE
Computation of Charges
1.1 The total charge for each completed call may be a variable measured charge
dependent on the duration, distance and time of day ofthe call. The total charge for
each completed call may also be dependent only on the duration of the call, i.e. a
statewide flat rate per minute charge. The variable measured charge is specified as a
rate per minute which is applied to each minute. Calls are measured in initial three-
minute increments with the final minute rounded up to a five-minute increment.
Where mileage bands appear in a rate table, rates for all calls are based upon the
airline distance between the originating and terminating points of the call, as
determined by the vertical and horizontal coordinates associated with the exchange
(the area code and three-digit central office code) associated with the originating and
terminating telephone numbers. If the Customer obtains access to the Company
network by a dedicated access circuit, that circuit will be assigned an exchange for
rating purposes based upon the Customer s main telephone number at the location
where the dedicated access circuit terminates. The vertical and horizontal (V & H)
coordinates for each exchange and the airline distanc~ between them will be
determined according to industry standards.
1.3 Timing begins when the called station is answered and two-way communication is
possible, as determined by standard industry methods generally in use for
ascertaining answer, including hardware answer supervision in which the local
telephone company sends a signal to the switch or the software utilizing audio tone
detection. Recognition of answer supervision is the responsibility of the Underlying
Carrier. Timing for each call ends when either party hangs up. Entrix will not bill for
uncompleted calls.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 24
Original
ENTRIX TELECOM, INc.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
Customer Complaints and/or Billing Disputes
Customer inquiries or complaints regarding service or accounting may be made in writing or
by telephone to the Company at:
520 Broad Street
Newark, New Jersey 07102-3111
[phone]
Any objection to billed charges should be reported promptly to Entrix. Adjustments to
Customers' bills shall be made to the extent that records are available and/or circumstances
exist which reasonably indicate that such charges are not in accordance with approved rates
or that an adjustment may otherwise be appropriate.
If customer complaints are not resolved in a manner that is satisfactory to the Customer
Customer should refer their complaints to:
Idaho Public Utilities Commission
472 West Washington
O. Box 836720
Boise, Idaho 83720-0074
[phone]
Within the state: [phone]
Level of Service
A Customer can expect end to end network availability of not less than 99% at all times for
all services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 -2003
Boise, Idaho
Issued: February 21 , 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 25
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
3.4 Billing Entity Conditions
When billing functions on behalf of Entrix or its intermediary are performed by local
exchange telephone companies or others, the payment of charge conditions and regulations
such companies and any regulations imposed upon these companies by regulatory bodies
having jurisdiction apply. Entrix s name and toll-free telephone number will appear on the
Customer s bill.
Service Offerings
Prepaid Toll Free Calling Cards
This service permits the use of prepaid calling cards for placing calls within the State.
Customers may purchase Prepaid Toll Free Calling Cards at a variety of retail outlets
or through other distribution channels. These cards are available in face values of
$5., $10., and $20.00 and are non-refundable.
Prepaid Toll Free Calling Cards are accessed using a toll free number telephone
number printed on the card. The caller is prompted by an automated voice response
system to enter his/her Authorization Code and then to enter the terminating
telephone number. The Company s processor tracks the call duration on a real time
basis to determine the cost consumed. The total consumed cost for each call is
deducted from the remaining balance on the card.
All calls must be charged against a card that has a sufficient balance. These cards are
not rechargeable, and all calls will be interrupted when the balance on the cards
reaches zero. Cardholders may dial another telephone number while using the card by
depressing the pound (#) button and entering in the new telephone number.
A credit allowance for Prepaid Toll Free Calling Cards is applicable to calls that are
interrupted due to poor transmission, one-way transmission, or involuntary
disconnection of a call. To receive proper credit, the Customer must notify the
Company at the designated toll-free customer service number printed on the card and
furnish the called number, the trouble experienced (e.g. cut off, noisy circuit, reached
wrong number, etc.) and the approximate time the call was placed.
Issued: February 21 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Effective: March 2, 2003
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise. Idaho
Sheet 26
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
3.5 Service Offerings (Cont'd)
Prepaid Toll Free Calling Cards (Cont'd)
When a call charged to a Prepaid Toll Free Calling Card is interrupted due to cut-off
one-way transmission, or poor transmission conditions, the Customer will receive a
credit equivalent of one minute. Credit allowances for do not apply for interruptions
not reported promptly to the Company or interruptions that are due to failure
power, equipment or systems not provided by the Company.
Certain calls may not be completed using the Prepaid Toll Free Calling Card. These
include operator services, busy line verification service, interruption service, calls
requiring time and charges, air-to-ground calls, marine/satellite calls, and calls placed
via dialing a 700 or 900 number.
IElaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise, Idaho
Issued: February 21 2003
Issued by: Carl WolfBillek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Effective: March 2, 2003
Sheet 27
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
Service Offerings (Cont'd)
Prepaid Local Access Calling Cards
This service permits the use of prepaid calling cards for placing calls within the State.
Customers may purchase Prepaid Local Access Calling Cards at a variety of retail
outlets or through other distribution channels. These cards are available in face
values of$5., $10., and $20.00 and are non-refundable.
Prepaid Local Access Calling Cards are accessed using a local access number
telephone number printed on the card. The caller is prompted by an automated voice
response system to enter his/her Authorization Code and then to enter the terminating
telephone number. The Company s processor tracks the call duration on a real time
basis to determine the cost consumed. The total consumed cost for each call is
deducted from the remaining balance on the card.
All calls must be charged against a card that has a sufficient balance. These cards are
not rechargeable, and all calls will be interrupted when the balance on the cards
reaches zero. Cardholders may dial another telephone number while using the card by
depressing the pound (#) button and entering in the new telephone number.
A credit allowance for Prepaid Local Access Calling Cards is applicable to calls that
are interrupted due to poor transmission, one-way transmission, or involuntary
disconnection of a call. To receive proper credit, the Customer must notify the
Company at the designated toll-free customer service number printed on the card and
furnish the called number, the trouble experienced (e.g. cut off, noisy circuit, reached
wrong number, etc.) and the approximate time the call was placed.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
B!1ise. Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 28
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
3.5 Service Offerings (Cont'd)
Prepaid Local Access Calling Cards (Cont'd)
When a call charged to a Prepaid Local Access Calling Card is interrupted due to cut-
off, one-way transmission, or poor transmission conditions, the Customer will
receive a credit equivalent of one minute. Credit allowances for do not apply for
interruptions not reported promptly to the Company or interruptions that are due to
failure of power, equipment or systems not provided by the Company.
Certain calls may not be completed using the Prepaid Local Access Calling Card.
These include operator services, busy line verification service, interruption service
calls requiring time and charges, air-to-ground calls, marine/satellite calls, and calls
placed via dialing a 700 or 900 number.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2,- 2003
Boise, Idaho
Issued: February 21 2003 Effective: March 2, 2003
Issued by:Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Sheet 29
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 3 - DESCRIPTION OF SERVICE (Cont'
Service Offerings (Cont'
Directory Assistance
Entrix does not provide local directory assistance. Access to long distance directory
assistance is obtained by dialing 1 + 555-1212 for listings within the originating area
code and 1 + (area code) + 555-1212 for other listings. When more than one number
is requested in a single call, a charge may apply for each number requested. A charge
will be applicable for each number requested, whether or not the number is listed or
published.
5.4 Specialized Pricing Arrangements
Customized service packages and competitive pricing packages at negotiated rates
may be furnished on acase-by-case basis in response to requests by Customers to the
Company for proposals or for competitive bids. Service offered under this Price List
provision will be provided to Customers pursuant to contract. Unless otherwise
specified, the regulations for such arrangements are in addition to the applicable
regulations and prices in other sections of the Price List. Specialized rates or charges
will be made available to similarly situated Customers on a non-discriminatory basis.
Emergency Call Handling Procedures
Emergency "911" calls are not routed to company, but are completed through the
local network at no charge.
Promotional Offerings
The Company may, from time to time, make promotional offerings to enhance the
marketing of its services. These offerings may be limited to certain dates, times and
locations. The Company will notify the Commission of such offerings as required by
Commission rules and regulations. Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAR 2 - 2003
Boise. Idaho
Issued: February 21 2003
Issued by: Carl Wolf Billek, Associate General Counsel
520 Broad Street
Newark, New Jersey 07102-3111
Effective: March 2, 2003
Sheet 30
Original
ENTRIX TELECOM, INC.
IDAHO PUC PRICE LIST NO.
SECTION 4 - RATES
Prepaid Toll Free Calling Cards
Prepaid Toll Free Calling Cards may be used as listed below, twenty-four hours a day, seven
days a week, three hundred and sixty-five days a year.
The Intrastate Usage Rates for Prepaid Toll Free Calling Cards are:
$0.50 per minute rate.
$1.00 per-call connection rate.
A bi-weekiy service charge of$0.79 shall be applied after its first use and every fourteen (14)
days thereafter.
A surcharge of$0.65 shall be applied to each completed call made from a payphone using a
Prepaid Toll Free Calling Card.
Prepaid Local Access Calling Cards
Prepaid Local Access Calling Cards may be used as listed below, twenty-four hours a day,
seven days a week, three hundred and sixty-five days a year.
The Intrastate Usage Rates for Prepaid Local Access Calling Cards are:
$0.50 per minute rate.
$1.00 per-call connection rate.
A bi-weekiy service charge of$0.79 shall be applied after its first use and every fourteen (14)
days thereafter.
4.3 Directory Assistance
A surcharge per call of $1.00 shall apply to all Directory Assistance calls made using a
Prepaid Toll Free Calling Card.
Issued: February 21 2003
Issued by:
Eff~~'t\ti!u t!\daniJhie5, (2(i)~sion
Office of the SecretaryCarl Wolf Billek, Associate General Counsel ACCEPTED FOR FILING
520 Broad Street
Newark, New Jersey 07102-3111 MAR 2 - 2003
Boise, Idaho