20091123_2769.pdf

DECISION MEMORANDUM
TO:CO MMISSI 0 NER KEMPTON
COMMISSIONER SMITH
CO MMISSI 0 NER RED FORD
COMMISSION SECRETARY
LEG AL
WORKING FILE
FROM:DANIEL KLEIN
DATE:NOVEMBER 19, 2009
RE:FORMAL COMPLAINT OF ALLEN LAKE AGAINST ATLANTA
POWER.
On November 6 2009, the Commission received a "formal" complaint (attached) from
Allen Lake against Atlanta Power. Allen Lake was unsatisfied with the outcome of the informal
procedures to resolve his complaint and has filed this formal complaint.
BACKGROUND
The Commission received an informal complaint from Allen Lake who lives at 80 E.
Alturas Dr. in Atlanta, Idaho. Mr. Lake remodeled his kitchen and installed a new dishwasher.
However, the service he is receiving from Atlanta Power is not adequate for him to run his new
dishwasher. Commission Staff has been in contact with Mr. Lake and the Company.
Commission Staff conducted a power quality study with the aid of Idaho Power in
Atlanta on August 28 2009. It became apparent to Staff that there were deficiencies with
Atlanta Power s system. To date, Atlanta Power has not made repairs or improvements to
address Mr. Lake s concerns. Mr. Lake has been satisfied with the Commission s actions in
response to his complaint, particularly with Mr. Keith Hessing who has maintained frequent
contact with Mr. Lake. However, Mr. Lake has lost faith that Atlanta Power will make any
improvements to its system if the Commission does not force the Company to do so.
STAFF RECOMMENDATION
Allen Lake was not satisfied with the outcome of the informal complaint. Consequently,
he filed a formal complaint. See Rules 23 , 25 and 54, IDAPA 31.01.01.023
, .
024 and .054.
DECISION MEMORANDUM - 1 -NOVEMBER 19, 2009
Staff recommends that the Commission issue a summons to Atlanta Power and direct the
Company to file a response to the complaint.
COMMISSION DECISION
Does the Commission wish to accept Allen Lake s formal complaint? Does the
Commission wish to issue a Summons?
9--/
Daniel Klein
Attachment
i:udmemo/lake fonnal complaint doc
DECISION MEMORANDUM - 2 -NOVEMBER 19, 2009
Name: Allen Lake
Contact E-Mail: allenrlake~rtci. net
Daytime Telephone: [phone]
Home Address: 80 E. Alturas DriveCity: AtlantaState: IdahoZipcode: 83601
If this concerns a BusinessJ Business Name: Atlanta Power Co.
Business Address:
Business Phone:
Name of Utility Company: Atlanta Power Co.
Have you contacted the utility regarding your concern?: yes
Please describe your question or complaint briefly:
November 6 J 2009
Idaho Public Utilities Commission
o. Box 83720
BoiseJ Idaho 83720-0074
Members of the PUC;
The purpose of this letter is to J once again J ask for your assistance in
finding a solution to the on-going electrical problem at my home in
Atlanta J Idaho. As you may recall J the electrical power being delivered
to my home has proven to be inadequate to run the new dishwasher in my
newly remodeled kitchen. I first filed this complaint with the PUC inApril of this past year. In the 7 months that have passed since filing
the initial complaint J the local rep. of Atlanta Power Company has
reattached my permanent electrical service to my "new" residential power
entrance and Idaho Power Company has completed a power quality evaluation
of Atlanta J s power supply. Nothing accomplished as of this date has
improved the power quality to enable me to utilize the dishwasher in my
home.
During these past 7 monthsJ I have been satisfied with the PUCJ s actions
in response to my complaint. Mr. Keith HessingJ one of the PUCJ
engineers J has maintained frequent contact with me since I registered my
initial complaint with the Commission. Mr. Hessing has repeatedly asked
me to be patient as he worked with Atlanta Power to address the power
quality problems that were identified in August by the Idaho Power Companyevaluation. However J as of Mr. Hessings J latest communicationJ earlier
this weekJ Mr. Israel Ray J owner of Atlanta Power Company J has not yet
initiated any power quality improvements to the local electrical system. I
do not believe that Mr. Ray is serious about making any improvements J if
the PUC does not force him to do so.
Once again I am formally registering my complaint with the Commission.
look forward to the continued assistance of the Idaho PUC in helping to
address and to resolve this issue.
Sincerely
Allen Lake
80 E. Alturas Drive
AtlantaJ Idaho 83601
Ph: 208-864-2151
Email: allenrlake~rtci. net