DeltaCom Inc.pdf

DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Title Page
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
This price list,DeltaCom,Inc.d/b/a EarthLink Business Idaho Price List No.2,
replaces in its entirety
DeltaCom,Inc.Idaho Price List
INTEREXCHANGE SERVICES PRICE LIST
OF
DeltaCom,Inc.
d/b/a EarthLink Business
Telephone Number:800-239-3000
This price list,filed with the Idaho Public Utilities Commission,contains the rates,terms and conditions
applicable to the Resale Telecommunications Services provided by DeltaCom,Inc.d/b/a EarthLink Business
within the state ofIdaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho

DeltaCom, Inc. Idaho Price List No. 2
d/b/a EarthLink Business 2nd Revised Page 1
1375 Peachtree Street, Level A Cancels 1st Revised Page 1
Atlanta, GA 30309
Issued by: Vice President, Tax

Issued: December 20, 2013 Effective: January 1, 2014
INTEREXCHANGE SERVICES PRICE LIST

CHECK SHEET

Pages of this price list, as indicated below, are effective as of the date shown at the bottom of the
respective pages. Original and revised pages, as named below, comprise all changes from the original
price list and are currently in effect as of the date on the bottom of this page.

nd
nd
st
* - indicates those pages included with this filing

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2014
Boise, Idaho

DeltaCom, Inc. Idaho Price List No. 2
d/b/a EarthLink Business 2nd Revised Page 2
1375 Peachtree Street, Level A Cancels 1st Revised Page 2
Atlanta, GA 30309
Issued by: Vice President, Tax

Issued: December 20, 2013 Effective: January 1, 2014
INTEREXCHANGE SERVICES PRICE LIST

CHECK SHEET, (CONT’D.)

st
st
st
st
st
st
st
st
st
st
st
st
st
st
* - indicates those pages included with this filing

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2014
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 3
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
TABLE OF CONTENTS
Check Sheet 1
Table ofContents 3
Section 1 -Technical Terms and Abbreviations 7
Section 2 -Rules and Regulations 10
Section 3 -Description of Service 46
Section 4 -Rates and Charges 64
Section 5 -Promotions 80
Section 6 -Grandfathered Services 81
Section 7 -Miscellaneous Services 82
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 4
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SYMBOLS
The following are the only symbols used for the purposes indicated below:
C -Changed regulation.
D -Delete or discontinue.
I -Change Resulting in an increase to a Customer's bill.
M -Moved from another price list location.
N-New
R -Change resulting in a reduction to a Customer's bill.
T -Change in text or regulation.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 5
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
PRICE LIST FORMAT
A.Page Numbering -Page numbers appear in the upper right comer of the page.Pages are numbered
sequentially.When a new page is added between pages already in effect,a decimal is added.For example,a
new page added between pages 14 and 15 would be 14.1.
B.Page Revision Numbers -Revision numbers also appear in the upper right comer of each page.These
numbers are used to determine the most current page version on file with the Idaho PUC.For example,the 4th
Revised Page 14 cancels the 3rd Revised Page 14.Consult the Check Sheet for the page currently in effect.
C.Paragraph Numbering Sequence -There are nine levels of paragraph coding.Each level of coding is
subservient to its next higher level:
2.
2.1.
2.1.1.
2.1.LA.
2.1.1.A.1.
2.1.1.A.l.a.
2.1.LA.La.1.
D.Check Sheets -When a price list filing is made with the Idaho PUC,an updated Check Sheet accompanies
the price list filing.The Check Sheet lists the pages contained in the price list,with a cross reference to the
current revision number.When new pages are added,the Check Sheet is changed to reflect the revision.All
revisions made in a given filing are designated by an asterisk (*).There will be no other symbols used on this
page ifthese are the only changes made to it (i.e.,the format,etc.remain the same,just revised revision levels
on some pages.)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 6
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
APPLICATION OF PRICE LIST
This price list contains the regulations and rates applicable to the provision ofintrastate resale common carrier
communications service by De1taCom,Inc.d/b/a EarthLink Business within the State of Idaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 7
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS
Access Line:An arrangement that connects the Customer's location to a Company network switching center.
Authorization Code or Identification Code:A numerical code,one or more of which are available to a
Customer to enable him to access the carrier,and which are used by the carrier both to prevent unauthorized
access to its facilities and to identify the Customer for billing purposes.
Authorized User:A person,firm,corporation or other legal entity that is authorized by the Customer to
utilize or be connected to the service ofthe Customer.An authorized user is other than an employee,officer
or director of Customer if Customer is a company,and other than a family member of person residing with
Customer if Customer is a residential user.Customer is responsible for all charges incurred by Authorized
Users.
Commission:Refers to the Idaho Public Utilities Commission.
Company:DeltaCom,Inc.d/b/a EarthLink Business,unless the context means otherwise.
Customer:The person,firm,corporation or other entity that orders or uses service and is responsible for the
payment of charges and for compliance with price list regulations.A business Customer is a telephone
company subscriber whose use ofsuch telephone company service is primarily or substantially ofa business,
professional,institutional or otherwise occupational nature,or where the listing required is such as to indicate
business use,and is therefore charged business rates for basic telephone service.A residence Customer is a
telephone company subscriber whose use ofsuch telephone company service is ofa domestic nature,and not
substantially of an occupational nature,and who is therefore charged residence rates for basic telephone
service.
Day:From 8:00 AM up to but not including 5:00 PM local time Monday through Friday.
DeltaCom:Used throughout this price list to refer to DeltaCom,Inc.d/b/a EarthLink Business.
Effective Date:The date the Customer first uses the long distance service.
Evening:From 5:00 PM up to but not including 11:00 PM local time Sunday through Friday.
Facilities:Company's facilities consist offacilities that Company owns and/or leases and for which Company
renders a bill for payment to its Customers,whether or not such Facilities are actually owned by Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 8
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS (CONT'D.)
Holidays:The Company's recognized holidays are January 1st,July 4th,Labor Day,Thanksgiving Day and
Christmas Day,on which Evening Rates apply from 8:00 AM to 5:00 PM in lieu of regular rates,ifholiday
falls on a weekday.
Individual Case Basis (ICB):Rates for services offered on an individual case basis (ICB)willbe structured to
recoverthe Company's cost ofproviding the services.Terms ofspecific ICB contracts will be made available
to the Commission upon request on a proprietary basis.
Interexchange Telecommunications Service:Telecommunications service betweentwo points in two ormore
exchanges.
InterLATA:Calls that originate and terminate between points in Local Access Transport Areas (LATAs).
LATAs are large local and regional telephone service areas that are defmed pursuant to the 1982 Consent
Decree between the United States Department ofJustice and American Telephone and Telegraph Company
and participating Carriers.
IntraLATA:Calls that originate and terminate within the same LATA.
Intrastate:Calls that originate and terminate between any two points in Idaho.Intrastate calls can be
InterLATA or IntraLATA.
Itemized Billing:A billing report that indicates the telephone number to which calls are made and the
duration of each call.
Local Service Management System (LSMS):An intermediate database system that receives downloads of
Customer records from the SMS/800 and further downloads them to the appropriate SCPs.
ManagementReport:A billing report that assists management in monitoring calls made by AuthorizedUsers
by listing calls by Customer Identification Numbers and Project Codes.
Mileage:In calculating rates based on mileage,the measurement of distance is the air miles between the
offices ofthe local telephone companies that originate and terminate the calls.
Night/Weekend:From 11 :00 PM up to but not including 8:00 AM Sunday through Friday,and 8:00 AM
Saturday up to but not including 5:00 PM Sunday.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 9
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS (CONT'D.)
Responsible Organization (Resp Org):The carrier entity that has responsibility for the management of800
numbers in the Service Management System (SMS/800)including maintaining Customer records in the
SMS/800 system.Also,the entity which accesses the SMS/800 to:(a)search for and reserve 800 numbers;(b)
create and maintain 800 number Customer records,including call processingrecords; and (c)provide a single
point of contact for trouble reporting.The SMS/800 recognizes one Resp Org for each 800 number.
Service Commencement Date:The Service Commencement Date shall be the date on which the Customer's
first usage occurs,rather than on the "signed"date ofthe term agreement.
Service Control Point (SCP):The real-time data base system in the 800 Data Base Service network that
contains instructions on how customers wish their calls to be routed,terminated or otherwise processed.
Service Management System (SMS/800):The main administrative support system of800 Data Base Service.
It is used to create and update Customer 800 Service records and that are then downloaded to Service Control
Points (SCPs)for handling Customer's 800 Service calls and to Local Service Management Systems (LSMSs)
for subsequent downloading to SCPs.The system is also used by Resp Orgs to reserve and assign 800
numbers.
Subscriber:The person,firm,corporation or other entity that orders or uses service and is responsible for the
payment of charges and for compliance with price list regulations.A business Customer is a telephone
company subscriber whose use ofsuch telephone company service is primarily or substantially ofa business,
professional,institutional or otherwise occupational nature,or where the listingrequired is such as to indicate
business use,and is therefore charged business rates for basic telephone service.A residence Customer is a
telephone company subscriber whose use ofsuch telephone company service is of a domestic nature,andnot
substantially of an occupational nature,and who is therefore charged residence rates for basic telephone
service.
Telecommunications Services:Telecommunications services are offered in three categories ofservice:long
distance,local,and data (includes but is not limited to private line and internet services).Within each
category,the Company offers a variety of products for the Customer's use.For example,T-PAC and Dune
are products offered in the local service category;Dial-Up Internet and Private Line are products offered in
the data service category;and,T-LD and Horizon LD are products offered in the long distance service
category.
Vertical Features:Services such as call validation,"Plain Old Telephone Service"(POTS)number translation
and provision ofstatistical information on the Customer's 800 traffic,which maybe obtained by the Company
from Local Exchange Company access tariffs on behalfofa Company inbound 800 subscriber for which the
Company serves as Resp Org.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 10
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS
2.1 Undertaking of the Company
This price list contains the regulations and charges applicable to direct-dialed and operator-assisted
intrastate common carrier communications services provided bythe Companybetween points within
the State ofIdaho.Operator-assisted services are furnished subject to the availability offacilities and
subject to the terms and conditions of this price list.
The Company installs,operates,and maintains the communication services providedherein under in
accordance with the terms and conditions set forth under this Price List.It may act as the Customer's
agent for ordering access connection facilities provided by othercarriers or entities when authorized
by the Customer,to allow connection of a Customer's location to the Company's network.The
Customer shall be responsible for all charges due for such service arrangement.
The Company's services and facilities are provided on a monthly basis unless ordered on a longer
term basis,and are available twenty-four hours per day,seven days per week.The minimum period
of service is one month unless specifically agreed upon by both the Customer and the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 11
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.2 Use of Service
2.2.1 General.The Services may be used for any lawful purpose consistent with the transmission
and switching parameters and rules ofthe facilities utilized in the provision of Service.The
Customer shall not make use ofthe Services or underlying network:
A.in any way that might reasonably be expected to frighten,abuse,torment,or harass
another;
B.for any purpose in violation ofthe law;
C.in such a manner as to unreasonably interfere with the use ofthe Service by any of
the Company's customers;and/or
D.to transmit any material which,in the Company's sole discretion
1.violates any U.S.state regulation,including material which infringes
another's intellectual property rights,
2.is threatening or obscene,libelous,defamatory or violates any right of
privacy of another,
3.is discriminatory or otherwise offensive.
2.2.2 Resale.Service may not be resold without the prior written consent of the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 12
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.3 Facilities Used in Provision of Service
2.3.1 The Service is subject to the availability of suitable facilities.
2.3.2 The Customer must obtain an adequate number ofaccess lines for toll free Service to meet
expected demand.
2.3.3 The Customer is responsible for placing any necessary orders and complying with price list
regulations for services described herein,and for assuringthat its users comply with price list
regulations.
2.3.4 The Customer shall provide for the proper installation,operation and maintenance of the
Customer's equipment used in connection with the Service and shall ensure that such
equipment is technically and operationally compatible with the Service and in compliance
with all FCC rules and regulations.
2.3.5 Equipment provided bythe Company shall remain the property ofthe Company.Company­
owned equipment will be returned to the Company upontermination ofservice.IfCompany­
owned equipment is not returned from the Customer,the Customer will be billed the current
Company listed purchase price for the equipment.The Company may substitute,change or
rearrange any equipment,facility or system used in providing Service at any time.
2.3.6 The Company will deliverthe Service(s)to the Customer to the physical address setforth on
an order for the Service(s)and terminate such Service(s)at the recognized point of
demarcation.The point ofdemarcation shall be the point where the Company's facilities end
and the Customer's premises wiring begins.The Company is not responsible for the
Customer's premises wiring beyond the point ofdemarcation.
2.3.7 The Company directly controls all facilities provided under this price list.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 13
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.4 Unauthorized Use
2.4.1 The Customer is liable for all unauthorized and/or fraudulent use ofService by Users and the
Company retains the right to analyze any and all information at its disposal,including credit
surveys,call detail records and any other information to confirm unauthorized use.
2.4.2 The Customer shall pay for unauthorized or fraudulent use of service at the Company's
highest usage charges applied to networkusage and attempted network usage,whether or not
a terminating connection was achieved,plus all costs incurred by the Company to detect,
discover,observe,investigate,analyze,examine and locate the party responsible for
unauthorized or fraudulent use.
2.4.3 The Company reserves the right to suspend or discontinue service to specific locations,when
it has a good faith reason to suspect fraudulent use of its facilities.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 14
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.5 Limitations
2.5.1 Service is offered subject to the availability offacilities and the provisions ofthis price list.
2.5.2 The Company's liability hereunder shall be limited to credit allowances for service outages
as set forth in 2.11 of this Price LIst.In no event shall the Company be liable to the
Customer or any third party for any consequential,indirect,special,incidental,punitive or
similar damages,including without limitation,any loss of profit or revenue arising from or
related in any manner to service outages whether or not the Company is aware of the
possibility of such damages.
2.5.3 Except as set forth in this Price List,the Company makes no other,and expressly disclaims
all,warranties or representations,either express or implied,concerning the service or any
content received viathe service and expressly disclaims warranties offitness for a particular
use or purpose,the warranty of merchantability and any other warranty implied by law.
2.5.4 The foregoing limitations shall include,but are not limited to:
A.availability or performance ofany systems or related facilities under the control of
or provided by other entities,even ifthe Company acted as agent in arranging such
facilities or service;
B.content ofinformation passing through its network,includingthe accuracy or quality
of such information;
C.unlawful or unauthorized use ofthe Company's facilities or Service;
D.breach of the privacy or security of communications transmitted over the
Company's facilities;
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 16
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.6 Indemnification
Claims against the Company,its directors,officers,employees,representatives and agents who will
be held harmless from any and all claims,demands,activities,suits,actions,losses,costs,damages,
liabilities,expenses (including court costs,expenses and attorneys'fees)("Claims")incurred by the
Company that arise from or incident to any act,negligence or omission on the part ofthe Customer
with respect to the Customer's duties hereunder or any conduct of the Customer or employee or
representative of the Customer outside the scope ofthe Customer's Agreement with the Company
and/or this Price list.The Company shall be indemnified and held harmless by the Customer as a
result of:
2.6.1 Claims for libel,slander,defamation,invasion of privacy;infringement of copyright or
patent;unauthorized use ofany trademark,trade name,or service mark;unfair competition;
interference with contract,proprietary or creative right;or any other injury to any person,
property or entity arising from the material,data,information or content revealed to,or
transmitted,processed,handled,or used by,Company under this Price list.
2.6.2 Claims for damage to an Authorized User's or third party's premises resulting from
furnishing service by Company when the damage is not a result ofthe negligent or willful
acts ofCompany.
2.6.3 Claims resulting from an act or omission ofthe Customer or Authorized Users.
2.6.4 All other claims arising out ofany act or omission ofthe Customer in connection with any
service or facility provided by the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 17
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.6 Indemnification (Cont'd)
2.6.5 Where any claim arises out of the Company acting as a Resp Org or where the Company's
Inbound 800 Service is not made available on the date committed,or cannot otherwise be
made available after the Company's acceptance ofthe Customer's order,or as provide with a
number(s)Claims againstthe Company,its directors,officers,employees,representatives and
agents who order,or as provided with a number ornumbers other than the one(s)committed
by the Company to the Customer,or the number or numbers are not included in a third party
directory assistance data base or are included in an incorrect form,or Vertical Features are
not obtained or obtained in error,and any such failure or failures is due solely to the
negligence ofthe Company,in such case the Company's liability,if any,is limited to the
lesser of(a)the actual monetary damages incurred and proved by the Customer as the direct
result of such failure or failures,or (b)the sum of $1,000.00.The Company shall not be
liable at all for the use,misuse,or abuse of a Customer's inbound 800 service by third
parties,including,without limitation,the Customer's employees or members of the public
who dial the Customer's 800 number by mistake.Compensation for any injury the Customer
may suffer due to the fault ofothers must be sought from such other parties.In the event that
the Company causes the mis-routing ofcalls,the Company's sole liability shall be to provide
a credit equal to the charges for the affected calls.
2.6.6 Errors or Damages Caused by System Date Limitation
The Company's liability for errors or damage resulting from the inability ofthe Company's
systems to process dates,such as the Year 2000,shall be limited to an amount equal to the
proportionate amount of the Company's billing for the period of service during which the
errors or damages occur.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 18
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.7 Validation of Credit
2.7.1 The Company reserves the right to validate the credit worthiness of Subscribers through
available credit verification procedures.Credit shall be deemed established if:
A.The applicant demonstrates that he is a satisfactory credit risk by appropriate means
including,but not limited to,the production ofsubstantive references that may be
quickly and inexpensively checked by the Company;
B.The applicant has been a Customer of the Company for a similar type of service
within a period oftwenty-four consecutive billings preceding the date ofapplication
and during the last twelve consecutive billings for that prior service has not had
service discontinued for non-payment of bill or had more than one occasion in
which a bill was not paid within the period prescribed by the reasonable regulations
ofthe Company on file with the Commission;provided,that the average periodic
bill for such previous service was equal to at least fifty per centum ofthat estimated
for the new service;and provided further,that the credit of the applicant is
unimpaired;
C.The applicant furnishes a satisfactory guarantor to secure payment of bills for the
service requested in a specified amount not to exceed the amount ofthe cash deposit
prescribed in section 2.9 ofthis price list.
D.The applicant makes a cash deposit to secure payment ofbills for service prescribed
in section 2.9 ofthis price list.
E.An applicant for service who previously has been a customer ofthe Company and
whose service has been discontinued by the Company during the lasttwelve billings
ofthat prior service because ofnonpayment ofbills,may be required to reestablish
credit in accordance with section 2.9;except that an applicant for residential service
shall not be denied service for failure to pay such bills for classes ofnonresidential
servIce.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 19
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.8 Payment Arrangements
2.8.1 Payment for Service
The requirements listed below apply to all Customers ofthe Company.
A.The Customer is responsible for payment of all Services and facilities,including,
calls or Service originated at the Customer's number(s),originated by use ofcalling
cards or the Company assigned special billing numbers,and for all installation
charges,special charges and surcharges,recurring monthly fees assessed by
authorized regulatory agencies or third parties from whom the Company obtains
facilities to provide the Services,and all excise,sales,use or similartaxes imposed
by any local,state or federal government,including assessments for government­
initiated social objectives.
B.The Customer shall not attempt to avoid payment by fraudulent means or devices,
schemes,false or invalid numbers,or false calling or credit cards,including,but not
limited to,rearranging,tampering with,ormaking connectionsnotauthorized by the
Company to any Service or component used to furnish Service,or using Toll Free
Service with the intent of gaining access to a the Customer's outbound calling
capabilities on an unauthorized basis.
C.The security of the Customer's authorization codes is the responsibility of the
Customer.All calls placed using such authorization codes shall be billedto and shall
be the obligation ofthe Customer.The Customer is responsible for all calls placed
via their authorization codes,or otherwise.However,the Customer shall not be
responsible for charges in connection with the unauthorized use of authorization
codes arising after the Customer notifies the Company of the loss,theft,or other
breach ofsecurity of such authorization codes.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 20
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.8 Payment Arrangements (Cont'd.)
2.8.1 Payment for Service (Cont'd.)
D.The Customer shall render payment in the amount ofand on orbeforethe date stated
on the invoice.All service,installation,monthlyrecurring,andnonrecurring charges
are due and payable by the due date specified on the monthly invoice and shall be
considered past due ifpayment is not received by the due date.Customers will have
a minimum of25 days in which to submit payment to the Company.
E.The Company's sole liability with respect to the Customer's overpayment,for
whatever reason,is limited to a credit in the amount of the overpayment.
F.Ifthe Customer pays via bank draft or credit card draft,the Customer's account will
be drafted within 14 days after the conclusion ofthe billing cycle for the full amount
due.In order to cancel a bank draft or credit card draft written notification must be
received by the Company at least ten (10)business days prior to the conclusion of
the Customer's currentbilling cycle.Upon receipt ofnotice to cancel a bank draft or
credit card draft,the Customer permits the Company to make all credit inquiries
necessary to make a determination regarding the extension of credit terms to the
Customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 21
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.8 Payment Arrangements (Cont'd.)
2.8.2 Billing and Collection ofCharges
The Customer is responsible for payment ofall charges incurred by the Customer or other
users for services and facilities furnished to the Customer by the Company including but
limited to:use of service by Customer,Customer's agents and/or employees or servants or
customers;collect calls accepted at Customer's number;Third Party calls billed to
Customer's number;and!or calling card calls or aCompany-assigned specialbillingnumber.
A.When billing is based upon Customer usage,usage charges will be billed monthly
for the preceding billing period.Recurring monthly subscriber service charges are
billed in advance.
B.When service does not begin on the first day ofthe month,or end on the last day of
the month,the charge for the fraction ofthe month in which service was furnished
will be calculated on a pro rata basis.For this purpose,every month is considered to
have thirty (30)days.
C.The Customer must notify the Company ofany disputed items on an invoice within
sixty (60)days ofthe date ofthe invoice.A Customer may advise the Company that
all or part of a charge is in dispute by written notice,in person,or by telephone.If
the Customer does not provide notice to the Company of a dispute with respect to
the amounts invoiced within sixty (60)days ofthe date ofthe invoice,the invoice
shall be deemed correct and binding on the Customer for all purposes.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 22
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.8 Payment Arrangements (Cont'd.)
2.8.2 Billing and Collection ofCharges
D.In the event a subscriber accumulates more than $250.00 of undisputed delinquent
Company Inbound 800 service charges,the Company Resp Org reserves the right to
not honor the subscriber's request for a Resp Org change until such undisputed
charges are paid in full.
E.Ifthe Customer and the Company are unable to resolve the dispute to their mutual
satisfaction,the Customer may file a complaint with the Idaho Public Utilities
Commission in accordance with the Commission's rules ofprocedure.The address
ofthe Commission is as follows:
Idaho Public Utilities Commission
472 West Washington
Boise,ill 83720-0074
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 24
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONTID.)
2.9 Deposits/Advance Payments
2.9.1 Customers unable to establish or maintain their credit worthiness will be required to furnish a
deposit in an amount up to the maximum allowed by Commission rules for Service.
2.9.2 The Company reserves the right to periodically review the Customer's credit worthiness and
credit terms.
2.9.3 The Company also reserves the right to change credit terms and conditions based on the
Customer's payment history and creditworthiness.The Company shallprovide the Customer
with ten (10)days written notice prior to a change in terms and conditions of service.
2.9.4 Ifno maximum deposit has been established by law,the Customer will be required to furnish
a deposit or advance payment in an amount based upon two (2)month's estimated usage.
2.9.5 The Company will pay interest on such deposit or advance payment at the rate established by
the Commission.
2.9.6 The establishment ofcredit shall be governed by Commission rules.
2.9.7 Duplicate Bills
A Duplicate Bill Charge will be applied upon a Customer's request for a duplicate copy of
the telephone bill.The Company will assess this charge based on an individual case basis
(ICB).Requests for duplicate bills can be made either verbally or in writing.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 25
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.10 Service Changes
If the Customer requests to move the location to which the Company provides Service and/or
requests changes to an existing Service provided bythe Company,the Company will provide Service
to the new location and/or accommodate the change in Service to the extent it is technically and
economically feasible to do so,as determined in the sole discretion ofthe Company.To request a
move ofService from an existing location to a new location,Customer must contact the Company's
Customer Care at least 45 days prior to the move.In the event ofa move ofthe location to which the
Company provides Service,one or more ofthe following charges may apply:
2.10.1 Move Fee as delineated in Section 4.19;
2.10.2 any out of pocket costs incurred by the Company as a result of the termination of the
Services(s)either as a result of a move or a change;and/or
2.10.3 any increase in rates allowed by applicable law.
In addition,the Company may require the Customerto sign a new Term Plan Agreement for Service
in the new location.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 26
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.11 Interruption of Service
2.11.1 The Customer shall notify the Company immediately in the event of any interruption in
Service and shall assist the Company in restoring the Service.The Customer shall notify the
Company immediately of its desire to receive a credit allowance for such interruption.
Before giving such notice,the Customer shall ascertain that the trouble is not being caused
by any action or omission by the Customer within his control,or is not in wiring or
equipment,if any,furnished by the Customer and connected to the Company's facilities.
2.11.2 No credit shall be allowed for interruptions that result from the Customer's fault or the
Company's testing or regularly scheduled maintenance or for any reason that constitutes
Force Majeure as defined in Section 2.18.
2.11.3 For purposes ofcredit computation,every month shall be considered to have 720 hours.
2.11.4 No credit shall be allowed for an interruption ofa continuous duration ofless than two (2)
hours.
2.11.5 The Customer shall be credited for an interruption of two (2)hours or more at the rate of
1/720th of the monthly charge for the facilities affected for each hour that the interruption
continues.
2.11.6 This credit applies only to monthly recurring charges and does not affect any charges based
upon the Customer's actual usage ofthe Service(s).This credit applies against future service
only and shall not reduce the amount ofany outstanding balance.All limitations of liability
shall apply to the total of all credits issued.
Credit =_A__x B
720
"A"=Outage time in hours.
liB"=Total monthly fixed,non-usage sensitive charge for affected facility.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 27
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.12 Annual Usage Commitment Level
Customers who enter into a term agreement must meet an Annual Usage Commitment.The
Customer's Annual Usage is established by using the third (3rd)month's actual toll usage,excluding
directory assistance,multiplied by twelve (12)months,and multiplying that result by 50%.By the
end of the twelfth (12th)month of the Customer's Initial Term of Agreement,usage must be at or
above the established Annual Usage Commitment.If the Customer's usage does not meet this
requirement,in the thirteenth (13th)month,and atthe end ofthe twelve (12)month period remaining
in the Initial Term orRenewal Term as applicable,the Customer willbe billedthe difference between
the actual usage level and the predetermined Annual Usage Commitment.The Annual Usage
Commitment as described is used in the calculation of the Discontinuance Charge for early
termination ofan Initial Term or Renewal Term,as applicable.
2.13 Agreement for Service
The initial term of service provided under an Agreement for Service ("AFS")shall be set forth on
such AFS.Upon expiration ofthe initial term,the AFS shall automatically renew on the same terms
and conditions (including,without limitation,the rates)for successive one (1)year terms unless
either party notifies the other of its intention to terminate the AFS at the end of the initial term or
renewal term,as the case may be,which such notice shall be in writing and provided to the other
party at least thirty (30)days prior to the expiration ofthe initial term or the renewal term,as the case
may be.In the event ofsuch notice,the AFS shall terminate upon the expiration ofthe initial term or
renewal term,as the case may be.The Customer must follow the process as outlined in Section2.15.6
when notifying the Company of its intent to terminate the AFS at the end of the initial term or
renewal term,as the case may be.
The Customer shall notify the Company in writing ifthe Customer contact person is changed.The
Company reserves the right to reject any Customer termination request received from any person
other than the designated Customer contact person.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 28
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.14 Refusal ofService
The following may not constitute cause for refusal of service to a present or prospective customer:
A.failure ofa prior Customer to pay for service at the premises to be serviced;
B.failure to pay for a different class ofservice for a different entity;or
C.failure to pay directory advertising charges.
2.15 Cancellation of Service
2.15.1 General
If the Customer cancels or terminates an order prior to the installation of Services,the
Company shall invoice the Customer and the Customer shall pay to the Company the
following:(i)all standard installation charges;and (ii)all costs incurred by the Company in
connection with such order,including,without limitation,installation and other costs
incurred with third parties with respect to such cancelled Service and labor costs for work
performed by the Company employees with respect to such order.
Notice for Cancellation of Service by Customer must be provided in compliance with
Section 2.15.6.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 29
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.2 Cancellation by the Customer without Cause
A.Discontinuance Charge.The Customer's rates and discounts,ifany,are provided to
the Customer in exchange for the Customer's commitmentto obtainthe Services for
the agreed upon term of the Agreement for Service ("AFS").If the Customer
terminates all or any part of the Services obtained under the AFS prior to the
expiration ofthe initial term or any renewal term then in effect for any reason other
than Cause (as set forth in the following 2.15.3 below),then,in addition to payment
for all Services rendered through the effective termination date,the Customer shall
be liable to the Company for:
1.the Annual Usage Commitment amount remaining unpaid for the remainder of
the Initial Term or Renewal Term;or
2.the total of all monthly recurring charges through the end ofthe Initial Term or
Renewal Term,as applicable
3.any waived installation charges,the cost of any incentives and any
miscellaneous charges incurred for dedicated access,including butnot limitedto
engineering fees,expedite fees,carrier and local exchange order fees,change
order charges,and miscellaneous configuration charges.In addition,the
Company shall be entitled to the cost of collection of the forgoing amounts
including,without limitation,court costs,reasonable attorney's fees and interest
on past due amounts.
Because damages resulting from early termination are difficult to determine,the
Discontinuance Charge is a reasonable approximation ofsuch damage and shall be
considered a liquidated damage and not a penalty.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 30
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.2 Cancellation by the Customer without Cause (Cont'd.)
B.Discounts/Incentives Received.
Where the Customer received reduced rates or a discount because the Customer
subscribed to more than one Service,the Customer's termination ofone Service may
result in the forfeiture ofthe Customer's reduced rates or discount for that Service or
Services that are not terminated,and the Customer shall be liable to the Company
for the amount of discount received by the Customer for the period from the
beginning ofthe term ofthe Agreement for such Services up to and including the
effective date of the termination ofthe Service or Services terminated.
Incentive(s)include but are not limited to free or discounted services,waiver ofany
fees (i.e.,installation charges,loop charges),waived rental of equipment,etc.If
Customer cancels any service provided under an Incentive in full or in part (i.e.,
Customer receives a discount for bundled services but cancels one of the services
prior to the end ofthe Term),then Customer shall pay any fees Customer would
have incurred without the Incentive.Likewise,Customer shall pay the then current
rate for any equipment received under an Incentive (i.e.,data CPE:multiplexers,
CSUIDSU,routers,etc.)and/or,at the Company's discretion,allowthe Company to
retrieve the equipment from the Customer's premise during normal business hours.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 31
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.2 Cancellation by the Customer without Cause (Cont'd.)
C.Waiver of Discontinuance Charge.To qualifY for a waiver ofthe Discontinuance
Charge,the Customer must request and specify,prior to service installation,under
which ofthe following circumstances the waiver would be sought:
1.When a Customer,whether single or multi-location,closes its entire
business and all business locations and cancels service;
2.When a Customer files for insolvency and liquidation and cancels service.If
a Customer maintains the Company's service(s)under other versions,such
as Chapter 11 reorganization or Chapter 13,the Customer will not qualifY
for this waiver;
3.When a Customer with multiple locations closes a location due to economic
conditions;
4.When a Customer with multiple locations closes a location due to a physical
move and the Company is unable to provide 100%ofthe service at the new
location as was utilized at the original location;
5.When the Customer is being acquired and ownership is changing.In this
instance,the original Customer will receive a Waiver of Discontinuance
Charge except in the event the AFS is assigned to Customer's acquirer or
new ownership.
The Customer must notifY the Company in writing a minimum of 60 days in
advance of disconnection or termination of service under any of the above
conditions.This waiver is not applicable to,and Customer will continue to be
responsible for,any previously waived installation charges.Customernotice will be
as described in Section 2.15.6.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 32
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation ofService (Cont'd.)
2.15.3 Cancellation by the Customer with Cause
If Customer is not satisfied with any service provided by the Company,Customer shall
provide written notice specifying the performance deficiency in the service and allow the
Company 20 business days ("Notice Period")to bring the deficient performance to
customarily acceptable industry performance standards ("Cure"),or ifnot capable of Cure
within such notice period,make reasonable progress toward such Cure during the Notice
Period.The written notice must cite this provision and reasonably detail the deficient
performance.
Should the Customer and the Company agree in writing that the Company failed to provide a
cure or make progress toward such cure within the Notice Period,the Company will cancel
the Customer's agreement upon request ofthe Customer.
If the Customer is receiving multiple types of services,or receiving services at multiple
locations,the Customer's right to terminate service(s)as set forth in this section shall be
limited to termination ofthe affected service(s)only or at the affected location(s)only.
The Customer is responsible for payment of all charges for service furnished through the
cancellation date specified by the Customer or until the date written cancellation notice is
received,whichever is later.The Customer must provide 30 days written notice of
cancellation in advance.
All written Notices under this section must be submitted by mail,registered,or certified
mail,return receipt requested to Customer Care Center,Attn:Disconnect Processing Team,
P.O.Box 1301 Arab,AL 35016;or by email with confirmed receipt by the Company to
[e-mail];orby facsimile transmission,with confmned receipt by
the Company to 1-800-488-1386 and received by the Company 30 days prior to the
discontinuance becoming effective.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 33
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.4 Cancellation by the Company
A.Notice.Upon five (5)days written notice for business customers and ten (10)days
written notice for residential customers,the Company may refuse,terminate,
discontinue or limit the use of Service (either temporarily or permanently)to the
Customer or withhold the provision of ordered or contracted Service,without
liability:
1.if any regulated balance is past due;
2.if the Customer exceeds its credit limit and does not cure within the
applicable notice period referenced above in this section after receipt of
such notice,which such notice may be by phone,mail,fax or e-mail;
3.when necessitated by conditions beyond the Company's control;
4.for violation of any ofthe provisions contained in this price list and/or the
Customer's Agreement with the Company,including the Terms and
Conditions;
5.for violation of any law,rule,regulation or policy of any governing
authority having jurisdiction over the Service;
6.by reason ofany order or decision of a court,public service commission or
federal regulatory body or other governing authority prohibiting the
Company from furnishing the Service;
7.for use ofobscene,profane or grossly abusive language over or by means of
the Company's facilities,or failure,upon reasonably notice,to cease and
refrain from such practice.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 34
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.4 Cancellation by the Company (Cont'd.)
B.Without Notice.In addition,the Company may immediately and without notice
terminate and/or block Services without incurring liability for the following reasons:
1.fraud or abuse committed by the Customer or a user of the Customer's
Service,such as;
a.use ofservice or facilities ofthe Company to transmit a message or
to locate a person or otherwise to give or obtain information,
without payment to the charge applicable for the service;
b.obtaining,or attempting to obtain,or assisting another to obtain or
to attempt to obtain,telecommunications service by rearranging,
tampering with,or making connection with any facilities of the
representation,or false credit device,or by or through any other
fraudulent means or device whatsoever,with intent to avoid
payment,in whole or in part,ofthe regular charge for such service;
c.use offacilities of the Company for a call or calls,anonymous or
otherwise,if in a manner reasonably to be expected to frighten,
abuse,torment,or harass another;
2.ifthe Customer refuses to furnish information or furnishes false information
essential for billing by the Company or for the Company's determination of
the Customer's credit worthiness;
3.the Customer indicates that the Customer will not comply with a request
from the Company for security for the payment of Services;
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 35
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.4 Cancellation by the Company (Cont'd.)
B.Without Notice.(Cont'd)
4.the Customer has received notice ofcancellation from the Customer's local
Service provider;
5.the Customer's usage exceeds parameters based on historical usage by the
Customer;
6.abandonment ofthe Service;
7.if service is used in such a way as to impair or interfere with the service of
other subscribers;such improper use includes,but is not limited to,the use
of service by a subscriber or with his permission in connection with a plan
or contrivance to secure a large volume oftelephone calls,to be directed to
such subscriber at or about the same time which may result in preventing,
obstructing,or delaying the service ofothers;or,
8.when the Company deems it necessary to take action to prevent unlawful
use of its Service(s)such as blocking traffic to certain countries,or by
blocking calls using certain Customer Authorization Codes or from or to
certain NPA-NXX's.
In the event the Company permanently terminates Service to the Customer under
this section,any agreement between the Customer and the Company,including
Terms and Conditions,shall terminate.The Customer shall be liable for all
liquidated damages as set forth in Section 2.15.2 for all Services terminated under
this Section.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 36
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.4 Cancellation by the Company (Cont'd.)
C.Ifthe Company,due to nonpayment,temporarily suspends service and payment is
not received within ten (10)days following suspension,the Company reserves the
right to discontinue service without further notice.Service disconnected by the
Company and later re-installed will be subjectto all applicable installation charges
and the Customer may be required to pay such charges prior to reinstallation of
servIce.
2.15.5 Final Invoice
Upon termination,the Company shall forward a final invoice to the Customer,which such
invoice will include,without limitation,all charges (including,without limitation,recurring
charges)incurred up to the effective termination date and all applicable liquidated damages.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 37
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.15 Cancellation of Service (Cont'd.)
2.15.6 Company Contact Information for Cancellation
The Customer must use the following information/addresses for all cancellation and
disconnect requests:
A.US Mail (registered,certified or return receipt requested)-DeltaCom,Inc.d/b/a
EarthLink Business,Customer Care Center,Attn:Disconnect Processing Team,P.
O.Box 1301,Arab,Alabama 35016
[e-mail].
C.Facsimile,with confirmed receipt by the Company -1-800-488-1386
D.Such request shall include all ofthe following that apply:
1.an itemized list of the Service(s)that Customer wishes to disconnect;
2.the Customer's account number;
3.affected circuit ill's;
4.affected telephone numbers;and,
5.the Customer contact information (i.e.,name,address,telephone number,
fax number,and email address).
Ifrequested by Company,the Customer mustbe able to provide confmnation that one ofthe
above methods was used in providing a disconnection/cancellation notice to the Company.
All notices of disconnect must be received by the Company thirty (30)days prior to the
discontinuance becoming effective.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 38
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.16 Specific Regulations for Toll Free Services
2.16.1 The Company reserves the right to require an applicant for DeltaCom Inbound 800 Service
to supply the following information requesting service:an initial traffic forecast,
identification of anticipated busy hour,identification ofits geographical marketing target
areas,and a schedule of marketing and promotional activities.The Company may also
require that a new traffic forecast be submitted by the Customer quarterly after service is
initiated.
A.DeltaCom Inbound 800 Service is furnished upon condition that the Customer
contracts for adequate facilities to permit the use ofservice without injurious effects
upon it or any service rendered by the Company.The Company may terminate or
refuse to furnish DeltaCom Inbound 800 Service to any applicant,without incurring
any liability and without notice to the Customer,if the use of the service would
interfere with or impair any service rendered by the Company.
B.The Customer must obtain an adequate number of access lines for DeltaCom
Inbound 800 Service to handle the Customer's expected demand in orderto prevent
interference or impairment of this service or any other service provided by the
Company considering:(a)total call volume;(b)average call duration;(c)time-of­
day characteristics;and (d)peak calling period.The Company,without incurring
any liability and without notice to the Customer,may disconnect or refuse to furnish
DeltaCom Inbound 800 Service to any Customer that fails to comply with these
conditions.
2.16.2 Each DeltaCom Inbound 800 Service telephone number must be placed in actual and
substantial use by the Customer."Substantial use"shall mean a pattern of use that
demonstrates an intent on the Customer's part to employ the number for the purpose for
which it was intended;namely,to allow callers to reach the Customer,as indicated,for
example,by at least thirty (30)average monthly minutes ofuse or more.Any 800 telephone
number associated with DeltaCom Inbound 800 Service that has not been placed in actual
and substantial use during the first thirty (30)day period after service activation may be re­
designated as a spare number in the SMS 800 database by DeltaCom,upon written notice to
the Customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 39
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.16 Specific Regulations for Inbound 800 Services (Cont'd.)
2.16.3 If the Customer requests assignment of a specific 800 Service telephone number,the
Company may require the Customer to submit a number reservation agreement form to the
Company.At no time maya Customer have more than ten (10)numbers reserved.Any
reservation shall be for no more than thirty (30)days and shall be subjectto a reservation fee
that will be credited to the Customer's unpaid balance after DeltaCom Inbound 800 Service
has been in actual and substantial use for a consecutive thirty (30)day period.Nothing inthis
section,or in any other provision ofthis price list,or in any marketing materials issued by or
on behalfofthe Company,shall give any person,including prospective customers who have
reserved 800 telephone numbers hereunder or Customers who subscribe to and use
DeltaCom Inbound 800 Service or their transferee or assigns,any ownership interest or
proprietary right in any particular 800 number;however,upon placing as defined above,
De1taCom Inbound 800 Service Customers do have a controlling interest in this
800number(s).DeltaCom Inbound 800 Service Customers may retain the use oftheir 800
number assignments,even following changes in their 800 carrier and/or Resp Org.
2.16.4 If a Customer places an order for the Company to carry Customer's already existing 800
number service,the Customer shall provide to the Company the contact names,telephone
number and address of the Customer's Responsible Organization (Resp Org).Upon
subscription to DeltaCom Inbound 800 Service,the Customer may execute a Letter of
Authorization to transferResp Org responsibility ofits 800 number(s)to the Company Resp
Org.Ifthe Customer elects to retain anon-Company Resp Org,the Customer must notifYthe
Company of any changes in the Customer's Resp Org,in writing,within forty-eight (48)
hours of the change.The Customer is responsible for all outstanding indebtedness for
services provided by a previous Resp Org or 800 service carrier.The Company assumes no
responsibility or liability with respect to any obligations ofthe Customer to such previous
service providers existing at the time oftransfer to the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 40
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.16 Specific Regulations for Inbound 800 Services (Cont'd.)
2.16.5 It is the Customer's responsibility to provide answer supervision back to the Company's
point ofconnection even when the DeltaCom Inbound 800 Service is connected to switching
equipment or a Customer-provided communications system.In such case,the equipment or
system must provide appropriate supervision so that the measure ofchargeable time begins
upon answer of the call to the Customer's switching equipment or communications system
and ends upon termination of the cal1.
2.16.6 Subject to execution of a Resp Org Service Agreement between the Company and the
Customer,the the Company Resp Org will perform the function of Resp Org for all
DeltaCom Inbound 800 Service orders unless the Customer requests another Resp Org.
DeltaCom Resp Org functions include:(a)search for and reservation of800 numbers in the
SMS/800;(b)creating and maintaining the 800 number customer record in the SMS/800;
and (c)provision ofa single point ofcontact for trouble reporting.
A.Where the Company serves as the Resp Org for a DeltaCom Inbound 800 Service
Customer,the Company will,at the Customer's request,subscribe to 800 Directory
Listing for the 800 number(s)assigned to the Customer.A charge for 800 Directory
Listings may apply as set forth in Section 4 of this price list.In the event that a
Customer transfers its 800 service to another Resp Org,the Company shall cease to
subscribe to 800 Directory Listing Service on behalf of the Customer and the
Customer is responsible for assuring that 800 Directory Listing Service is
maintained through the new Resp Org.The Customer is responsible for payment of
any outstanding 800 Directory Listing charges,including any unexpired portion of
any minimum period applicable to such service,and the Company shall have no
liability for any interruption or other delay,error,mistake,omission or other defect
occurring in connection with the transfer of 800 Directory Listing responsibility.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 41
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.16 Specific Regulations for Inbound 800 Services (Cont'd.)
2.16.6 (Cont'd.)
B.Where the Company serves as the Resp Org for a DeltaCom Inbound 800 Service
Customer,it will at the Customer's request,subscribe to Vertical Features obtained
from Local Exchange Company access tariffs.When a DeltaCom Inbound 800
Service Customer uses Vertical Features obtained by the Company from Local
Exchange Company tariffs,the Customer shall reimburse the Company for all such
charges imposed by a Local Exchange Company.These charges may not be counted
toward the attainment of any volume or revenue commitment and will not be
discounted.
C.In the event that a Customer cancels its DeltaCom Inbound 800 Service,the
Customer may elect to retain the Company as its Resp Org.Where the Company
serves as Resp Org for anon-DeltaCom Inbound 800 Service customer,a charge for
Resp Org service will apply.
D.In the eventthat a Customer cancels its Company Resp Org or Inbound 800 Service,
the Customer shall be responsible for all outstanding indebtedness to the Company
and any outstanding charges applicable to any service obtained by or on behalf of
the Customer by the Company.
E.The Company will participate in porting toll-free numbers only if the account
balance is zero and all charges incurred as a result ofthe toll-free number have
been paid.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 42
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.17 Restoration of Service
2.17.1 Service suspended by the Company and later restored,will be subject to a $50.00
reconnection fee.Service disconnected by the Company and later re-installed,will be subject
to all applicable installation charges,and the Customer will pay such charges prior to
reinstallation of service.
2.17.2 The use and restoration of certain telecommunications services in emergencies shall be in
accordance with the priority system specified in Part 64,Subpart D of the Rules and
Regulations ofthe Federal Communications Commission.
2.18 Force Majeure
The Company's performance hereunder shall be excused in the event of any delay or failure of
performance or equipment due to causes beyond the Company's control,including,butnot limitedto,
acts of God,fires,floods,earthquakes,hurricanes,or other catastrophes,national emergencies,
insurrections,riots,wars,or other civil commotions,strikes,lockouts,work stoppages or other labor
difficulties,criminal actions taken against the Company,cable cuts,unavailability,failure,
interruption or capacity limitations oftelecommunications facilities or transmission links (digital or
analog)and any law,order,regulation or other action of any governing authority or agency thereof.
2.19 Disconnection ofExisting Service(s)and Vendor Change(s)
The Customer is responsible for disconnection of services with the Customer's existing
telecommunications provider.The Company is not responsible for any fees or other charges assessed
against the Customer by the Customer's existing provider for termination of service obtained from
such provider or the Customer's failure to terminate services with such provider.In addition,the
Customer is responsible for all charges assessed by the Customer's phone system vendor and other
third parties incurred in connection with the installation or alteration of the Company Services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 43
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.20 Assignments
The Company directly controls all facilities provided under this price list.The Customer may not
transfer or assign the Customer's Agreement with the Company,including the Terms and Conditions,
or use ofany ofthe Services (including resale and subtending ofInternet service)without the written
consent of the Company,which such consent shall be at the sole and absolute discretion of the
Company.Such transfer or assignment shall only apply where there is no interruption ofthe use or
location ofthe service or facilities.All regulations and conditions contained in this Price list shall be
binding on the Customer and his/her respective personal and legal representatives,successors and
permitted assigns.
2.21 Special Service
Labor and expenditures required by Customer to provide service outside the scope of normal
services.This class ofservice includes,without limitation,services whereby Company is required to
incur unusual costs for engineering,purchases,labor or other related costs to provide the Customer­
requested service.
2.22 Individual Case Basis (ICB)Arrangements
Competitive pricing arrangements at negotiated rates may be furnished on an ICB arrangement in
response to requests by customers to the Company,for proposals or for competitive bids.Service
offered under this price list provision will be provided to the Customer pursuant to contract and
subject to the Commission's rules and regulations.Unless otherwise specified,the regulations for
such arrangements are in addition to the applicable regulations and prices in other sections of this
price list.Specialized rates or charges will be made available to similarly situated customers on a
nondiscriminatory basis.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 44
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.23 Modification
Company reserves the right to modify its rates and service policies at any time,subject to approval of
the Idaho Public Utilities Commission and compliance with applicable notification requirements.
2.24 Taxes
All state and local taxes (i.e.,gross receipts tax,sales tax,municipal and county utilities tax)are
listed as separate line items,are not included in the quoted rates,and are the responsibility ofthe
Customer.The Customer is also responsible for the payment ofany use,excise,access,franchise and
license fees or other local,state and federal taxes,charges or surcharges (however designated)
excluding taxes on the Company's net income,imposed on or based upon the provision,sale or use of
services.Any taxes imposed by a local jurisdiction will only be recovered from those Customers
located in the affectedjurisdiction.It shall be the responsibility ofthe Customer to pay any such taxes
that subsequently become applicable retroactively.
2.25 Payphone Surcharge
In order to recover the Company's expenses to comply with the FCC's payphone compensation plan
(FCC 97-271)and amended by Report and Order (FCC 04-182),an undiscountable per call charge is
applicable to all interstate,intrastate and international calls that originate from any domestic pay
telephone used to access the Company's services.
Charge per call:$0.60
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 45
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 2 -RULES AND REGULATIONS (CONT'D.)
2.26 Return Check Charge
A return check charge in an amount consistent with applicable state law will be assessed for all
checks returned by a bank or other [mancial institution for:Insufficient or uncollected funds,closed
account,apparent tampering,missing signature or endorsement,or any other insufficiency or
discrepancy necessitating return of the instrument at the discretion of the drawee bank or other
[mancial institution.
A fee of$20.00 will be charged for returned checks.
2.27 Other Charges
The Company may adjust its rates and charges or impose additional rates orcharges on its Customers
in order to recover amounts it is required by governmental or quasi-governmental authorities to
contribute to regulatory programs.Examples of such programs include,but are not limited to,
Telecommunications Relay Service,E911,Universal Service Fund,transport interconnection
charges,residual interconnection charges and subscriber line charges.
2.28 Designation ofCompany Contact
The Customer is required to designate a contact person to the Company who is empowered to
transact all correspondence with the Company regarding the Customer's account.Specifically,the
Customer Contact will be responsible for corresponding with the Company on all moves,adds,
changes,disputes and cancellation requests.The Company will neither accept nor be bound by any
request not submitted by the specified Company Contact.Any change by the Customer pertaining to
the Company Contact must be provided to the Company in either written or verbal format.
2.29 Discounts
The Company in its sole discretion may determine the method for calculating any discounts or
incentives applicable to the Customer's account.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 46
Issued:October 4,2011
3.1 General
Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE
The Company provides direct dialed,travel card and operator assisted long distance
telecommunications services originating and terminating within the State of Idaho.Rates for these
services may vary by product type,call duration,mileage and time ofday.All services are available
24 hours a day,seven days a week.
3.1.1 Minimum Call Completion Rate
A Customer can expect a call completion rate (number ofcalls completed/number ofcalls
attempted)ofnot less than 99%during peak use periods for all services.
3.2 Timing of Calls
Long distance charges are based on the actual usage of the Company's network.Chargeable time
begins when the called party answers,or when the billed party ofa collect or person call accepts the
charges.Chargeable time ends when either party disconnects.
Unless otherwise specified in this price list the minimum call duration and rounding of calls for
measurement and billing purposes is one minute.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 47
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONTID.)
3.2 Timing of Calls (Cont'd.)
Computation of Charges
For the computation of charges,the duration of each call is measured and rounded up to the
applicable billing increment,then multiplied by the applicable rate and ifthe computed charge for
any individual call results in a fraction ofa cent,the fraction is then rounded up to the next whole
cent on a per call basis.For example,a service may provide that each call will be charged a minimum
of 18 seconds and thereafter timed in 6-second increments;therefore,under this example,a 10­
second call will be rounded up to 18 seconds (0.3 minutes),and a 44-second call will be rounded up
to 48 seconds (0.8 minutes).If,after multiplying the billing increment by the applicable rate,the
computed charge for an individual call results in a fraction ofa cent,the fraction is rounded up to the
next whole cent (for example,$1.523 would round up to $1.53).Once the charge for each call is
computed as described above,the calls are summed on the Customer's invoice.
There is no billing applied for incomplete calls.
The appropriate rates apply for day,evening and night/weekend calls based on the following chart.
Times I Kifon I Tues I Wed I Tfiur I Fri Sat I Sun
8:00 am to 5:00 pm Daytime Period
5:00 pm to 11 :00 pm Evening Period I Eve.
11:00 pm to 8:00 am Nigfit/Weekend Period
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 48
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.2 Timing of Calls (continued)
The appropriate rates apply for Peak and Non-Peak calls based on the following chart.
Times I Mon I Tues I Wed I Thur I Fri Sat I Sun
8:00 am to Peak Period
5:00 pm*
5:00 pm to Non-Peak Period
8:00 am*
* -up to but not including
The evening rates apply to the holidays listed below unless a lower rate normally applies:
New Year's Day
Memorial Day
Independence Day
Thanksgiving Day
Christmas Day
3.3 Calculation ofDistance
January 1
Nationally Recognized Day
July 4
Nationally Recognized Day
Christmas Day
Usage charges for all mileage sensitive products are based on the airline distance betweenrate centers
associated with the originating and terminating points of the call.
The airline mileage between rate centers is determined by applying the formula belowto the vertical
and horizontal coordinates associated with the rate centers involved.The Company uses the rate
centers and associated vertical and horizontal coordinates that are produced by Bell Communications
Research in the NPA-NXX V & H Coordinates Tape and Bell's NECA TariffNo.4.
Formula:
I VI -V2 I 2 +I HI-H2 I 2
10
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 49
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.4 Operator Services
Operator Service is provided by the Company's underlying carrier in the state ofIdaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 50
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.5 Aspect
Aspect is intended only for new Customers.However,a current Customer may convert their current
service to Aspect ifone ofthe following conditions applies:
Ifthe Customer chooses to convert their service within the initial 90 days of their current
term,ifthe Customer agrees to enter into a new term agreement,equal to or greater length
than,their present term agreement;
Ifthe Customer's present term is within six (6)months of expiration;
Ifthe Customer has not entered into a term agreement;or
If the Customer is adding multiple locations and/or new products that will result in an
increase in the existing account by 50%or more,and the Customer enters into a new term of
equal or greater length than their present term.
Conversions will occur only at the Customer's bill cycle.
All Aspect calls are rated based on flat rates and duration of the call.Calls are timed in six (6)
second increments after the initial eighteen (18)seconds ofthe call.Service rates are the same for
inbound and outbound calls but may be different for Customers who choose to enter into a term
agreement for a period of 12,24 or 36 months.Discounts available to the Customer for the term
periods listed are 5%,7%,and 10%,respectively,oftheir total monthly usage.The term begins when
the Customer's first usage occurs,rather than on the "signed"date ofthe term agreement.There is no
minimum usage requirement for Customers who do not enter into a term agreement.
Monthly recurring charges apply for each toll free number.A surcharge will apply per call billed
to a calling card.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 51
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.6 Inbound 800 Service Features
3.6.1 Directory Listing
This service permits an inbound 800 subscriber's 1-800-XXX-XXXX number to be placed
into a third party database and made available to the general public upon request.A flat
monthly recurring charge applies and an installationcharge is applicableto the initial loading
of the subscriber's 800 number to the third party database.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 52
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.7 Enhanced Toll Free Services
The following features may be obtained as an enhancement to an Inbound 800 Services described
within this price list.The rates for the following features shall be in lieu ofthe subscriber's rates for
Inbound 800 Service.
3.7.1 Enhanced Toll Free Routing Package
Enhanced Toll Free Package provides customers with the following features,as described
below:Time of Day Routing,Holiday Routing,Pint of Origination Routing,Toll Free
Blocking and Percent Allocation.These features can be used ifthe Customer subscribes to
the Enhanced Toll Free Routing Package,or purchased a la carte,as defmed below.The
monthly recurring,and installation charges apply per toll free number,regardless of the
number of features ordered.Change charges apply for each subsequent change request in
routing.
A.Time ofDay Routing
This feature permitsthe inbound 800 subscriber to arrange for calls to a single toll free
service number to be routed to different locations based on aCustomer-defined time of
day.The number of time of day routing schedules are subject to the Company's
capacity to process and store routing schedules.The monthly recurring and installation
charges apply pertoll free number.Change charges apply for each subsequent change
request in routing.
B.Day ofWeek Routing
This feature permitsthe Inbound 800 subscriber to arrange for calls to a single toll free
number to be routed to different locations based on the particular day ofthe week.The
subscriber can establish a different routing arrangement for each day ofthe week,with
a maximum of seven unique routing schemes.The monthly recurring and installation
charges apply per toll free number.Change charges apply for each subsequent change
request in routing
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 53
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.7 Enhanced Toll Free Services (Cont'd.)
3.7.1 Enhanced Toll Free Routing Package (Cont'd.)
C.Holiday Routing
This feature permits the Inbound 800 subscriberto arrange for calls to a single toll free
number to be routed to different location based on a holiday schedule or a particular
day of the year.The subscriber can establish holiday routing using a Company pre­
determined listing offederal or business holidays.The subscriber is allowed three day
of year entries.The monthly recurring and installation charges apply per toll free
number.Change charges apply for each subsequent change request in routing.
D.Point of Origination Routing
This feature permits the Inbound 800 subscriber to arrange for calls to a single toll free
number to be routed to different location based on the origination of the caller.The
subscriber can establish pointoforigination routing using a Companymost commonly
used serving area index,or by identifying specific area codes (NPA)and exchanges
(NXX).The monthly recurring and installation charges apply per toll free number.
Change charges apply for each subsequent change request in routing.
E.Toll Free Blocking
This feature permits the Inbound 800 subscriber to arrange for callsto a single toll free
number to be blocked based on the origination of the caller.The subscriber can
establish toll free blocking using a Company most commonly used serving area index,
or by identifying specific area codes (NPA)and exchanges (NXX).The monthly
recurring,and installation charges apply per toll free number.Change charges apply
for each subsequent change request in routing.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 54
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.7 Enhanced Toll Free Services (Cont'd.)
3.7.1 Enhanced Toll Free Routing Package (Cont'd.)
F.Percent Allocation
This feature permits the Inbound 800 subscriber to arrange for calls to a single toll free
number to route various percentages ofcalls to two or more locations.The subscriber
must establish a call allocation pattern where each percentage is a whole number and
the total allocation equals 100 percent.The monthly recurring and installation charge
apply per toll free number.Change charges apply for each subsequent change request
in routing.
3.7.2 Toll Free with Call Completion
This feature permits the Inbound 800 subscriber to play pre-recorded audio messages to
callers informing them ofspecific business conditions.The subscriber has four pre-recorded
audio messages to choose from.The installation charge and monthly recurring charge applies
to these pre-recorded messages.Customization ofthese audio messages (including foreign
languages)will incur an additional Customized Announcement Creation installation charge.
3.7.3 Toll Free with Route Advance
This feature permits the dedicated Inbound 800 subscriber to control potential congestion of
toll free calls by sending the overflow calls from one dedicated line to a switched line or
from one dedicated line to another dedicated line,allowing for maximum completion of
incoming toll free calls.The subscriber can route advance a call to a maximum of five
alternate locations.Installation,monthly recurring and change charge apply.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 55
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.7 Enhanced Toll Free Services (Cont'd.)
3.7.4 Toll Free with DNIS Delivery
This feature permits a dedicated Inbound 800 subscriber with multiple toll free numbers
terminating in the same location to identify the specific toll free number dialed bythe calling
party.Both installation and change charges apply.Change charges apply for subsequent
changes in routing,after the initial service has been installed.
3.7.5 Toll Free with Real Time ANI Delivery
Real time automatic number identification (ANI)service is a dedicated inbound 800 feature
which identifies the calling party's telephone number to the Inbound 800 subscriber,
provided the terminating subscriber's Inbound 800 equipment is appropriately equipped and
compatible to receive ANI from the company.A per call delivered charge is assessed for
Real Time ANI delivery.Change charges apply for each subsequent change to the initial
service installation.
3.7.6 Toll Free with Menu-Prompted Routing
This feature permits the Inbound 800 subscriber to route calls based on the number dialed by
the caller.Menu-Prompted Routing is a network-based voice response system that instructs
the call to dial a key to be directed to the location ofchoice.The audio messagethat provided
caller instructions is customizable.The subscriber can create up to three levels of voice
response processing.Both installation and monthly recurring charges apply.Change charges
apply for each subsequent change to the initial service installation.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 56
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.8 Directory Assistance Services
3.8.1 Directory Assistance
Directory Assistance provides the calling party with the ability to obtain name,address
and/or telephone number for a listed telephone subscriber.Directory Assistance is reached by
dialing 1+area code +555-1212.Up to two subscriberlistings,within the area code dialed,
may be obtained on each call to Directory Assistance.A Directory Assistance charge will be
applicable for each Directory Assistance call whether or not the subscriber information was
available (e.g.,when the requested telephone number is unlisted,non-published or no record
can be found).A credit will be given for calls to Directory Assistance when:
the Customer is unable to use a telephone directory because of visual or physical
handicap;however,must be for personal use and billed to the handicapped
Customer's residential telephone number,
the Customer experiences poor transmission or is cut-off during the call,
the Customer is given an incorrect telephone number,or
the Customer inadvertently misdials (e.g.the caller dialed 1-205-555-1212 when
they intended to dial 1-202-555-1212).
Customers may receive credit by notifying the company's business office.
3.8.2 Directory Assistance Call Completion
Directory Assistance Call Completion (DACe)is an optional service available for business
and residential Customers accessing the Company's DirectoryAssistance Service.Directory
Assistance Customers may choose to have the Company Directory Assistance Operator
complete the call to the telephone number requested without requiring the Customerto redial
the number.A Directory Assistance Call Completion Surcharge will apply whether ornot the
call is answered by the called party or the callingparty receives a busy signal.These charges
are in addition to the Directory Assistance charge for determining the telephone number
requested by the Customer and in additional to any applicable Operator Service charges
associated with placing the call.
This service is available where facilities permit and may not be available to all customers.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 57
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.9 DeltaCom Business Connections Option 1
This product is designed for customers whose monthly usage is less than $400 at the time ofsigning a
service term agreement.Charges for directory assistance,operator services or recurring monthly
feature charges do not contribute to the volume usage level.All calls are timed in 6 second
increments after the initial 18 seconds ofthe call.Business Connections Option 1 Switched customers
may choose to enter into a 12,24 or 36 month term agreement.Discounts available to the customer
for the term periods listed are 0%,3%or 7%,respectively,offtheir total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level"as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section2,for early termination ofanInitial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number and dedicated access services.Data circuits require
a minimum 12-month term agreement.
3.10 DeltaCom Business Connections Option 2
This product is designed for customers whose monthly usage is between $400 and $1,499 at the time
ofsigning a service term agreement.Charges for directory assistance,operator services or recurring
monthly feature charges do not contribute to the volume usage level.All calls are timed in 6 second
increments after the initial 18 seconds ofthe call.Business Connections Option2 Switched customers
may choose to enter into a 12,24 or 36 month term agreement.Discounts available to the Customer
for the term periods listed are 13%,17%or 21%,respectively,off their total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level"as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 58
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.11 DeltaCom Business Connections Option 3
This product is designed for customers whose monthly usage is $1,500 or more at the time ofsigning
a service term agreement.Charges for directory assistance,operator service or recurring monthly
feature charges do not contribute to the volume usage level.All calls are timed in 6 second
increments after the initial 18 seconds ofthe call.Business Connections Option 3 Switched customers
may choose to enter into a 12,24 or 36 month term agreement.Discounts available to the Customer
for the term periods listed are 19%,22%or 28%,respectively,offtheir total monthly usage.
3.12 DeltaCom EnterpriseLD Switched Option 1
This product is designed for customers whose monthly usage is less than $400 at the time ofsigning a
service term agreement.Charges for directory assistance or operator services do not contribute to the
volume usage level.All calls are timed in 6 second increments after the initial 18 seconds ofthe call.
EnterpriseLD Option 1 Switched Customers may choose to enter into a 12,24 or 36 month term
agreement.Discounts available to the Customer for the term periods listed are 5%,9%or 13%,
respectively,offtheir total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 59
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.13 DeltaCom EnterpriseLD Switched Option 2
This product is designed for Customers whose monthly usage is above $400 at the time of signing a
service term agreement.Charges for directory assistance or operator services do not contribute to the
volume usage level.All calls are timed in 6 second increments after the initial 18 seconds ofthe call.
EnterpriseLD Option 2 Switched Customers may choose to enter into a 12,24 or 36 month term
agreement and discounts available to the Customer for the term periods listed are 10%,13%or 19%,
respectively,offtheir total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number.
3.14 DeltaCom EnterpriseLD Dedicated Option 5
This product is designed for customers whose monthly usage is above $5,000 at the time ofsigning a
service term agreement.Charges for directory assistance or operator services do not contribute to the
volume usage level.All calls are timed in 6 second increments after the initial 18 seconds ofthe call.
EnterpriseLD Dedicated Option 5 customers may choose to enter into a 12,24 or 36 month term
agreement and discounts available to the customer for the term periods listed
are 21%,25%or 28%,respectively,off their total monthly usage
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number and dedicated access services.Data circuits require
a minimum 12-month term agreement.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 60
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.15 DeltaCom HorizonLD Switched Option 1
This product is designed for Customers whose monthly usage is less than $400 at the time of signing
a service term agreement.Charges for directory assistance or operator services do not contribute to
the volume usage level.All calls are timed in 6 second increments after the initia118 seconds ofthe
call.HorizonLD Option 1 Switched Customers may choose to enter into a 12,24 or 36 month term
agreement and discounts available to the Customer for the term periods listed are 5%,9%or 13%,
respectively,offtheir total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for early termination ofan Initial Term orRenewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number.
3.16 DeltaCom HorizonLD Switched Option 2
This product is designed for customers whose monthly usage is above $400 at the time of signing a
service term agreement.Charges for directory assistance or operator services do not contribute to the
volume usage level.All calls are timed in 6 second increments after the initial 18 seconds ofthe call.
HorizonLD Option 2 Switched customers may choose to enter into a 12,24 or 36 month term
agreement.Discounts available to the Customer for the term periods listed are 10%,13%or 19%,
respectively,off their total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for earlytermination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 61
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.17 DeltaCom HorizonLD Dedicated Option 3
This product is designed for customers whose monthly usage is less than $1,500 at the time of
signing a service term agreement.Charges for directory assistance or operator services do not
contribute to the volume usage level.All calls are timed in 6 second increments after the initial 18
seconds ofthe call.HorizonLD Dedicated Option 3 customers may choose to enter into a 12,24 or36
month term agreement.Discounts available to the Customer for the term periods listed are 0%,2%or
5%,respectively,off their total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number and dedicated access services.Datacircuits require
a minimum l2-month term agreement.
3.18 DeltaCom HorizonLD Dedicated Option 4
This product is designed for customers whose monthly usage is between $1,500 and $4,999 at the
time ofsigning a service term agreement.Charges for directory assistance or operatorservices do not
contribute to the volume usage level.All calls are timed in 6 second increments after the initial 18
seconds ofthe call.HorizonLD Dedicated Option 4 customers may chooseto enterinto a 12,24 or36
month term agreement.Discounts available to the Customer for the term periods listed are 15%,20%
or 25%,respectively,off their total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section2,for early termination ofan Initial Term or Renewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number and dedicated access services.Data circuits require
a minimum l2-month term agreement.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 62
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.19 DeltaCom HorizonLD Dedicated Option 5
This product is designed for customers whose monthly usage is above $5,000 at the time ofsigninga
service term agreement.Charges for directory assistance or operator services do not contribute to the
volume usage level.All calls are timed in 6 second increments after the initial 18 seconds ofthe call.
HorizonLD Dedicated Option 5 customers may choose to enter into a 12,24 or 36 month term
agreement.Discounts available to the Customer for the term periods listed are 21 %,25%or 28%,
respectively,off their total monthly usage.
Customers who enter into a term agreement must meet an "Annual Usage Commitment Level",as
described in Section 2.12.The Annual Usage Commitment is used in the calculation of the
Discontinuance Charge,as described in Section 2,for early termination ofan Initial Term orRenewal
Term.The Customer is responsible for payment of usage charges up to the date of effective
cancellation as well as any installation charges and any incentives received during the term.Monthly
recurring charges apply for each toll free number and dedicated access services.Data circuits require
a minimum 12-month term agreement.
3.20 Associations Program
The Associations Program is available to new customers,and/or existing customers with expired term
agreements,which are members ofa recognized professional or trade association.Eligible customers
will receive an additional 3%discount offlocal,long distance,and Internet service,excluding taxes,
nonrecurring charges,operator assistance,directory assistance,regulatory line charges and/or
surcharges.Certification ofAssociation membership is required and will be verified periodically.
Misrepresentation of membership could result in removal of discounts.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 63
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE (CONT'D.)
3.21 LD Rewards
LD Rewards Switched Long Distance is a direct dialed outbound long distance and toll free service
designed for existing Company Business Customers who are re-terming their long distance services.
Customers who committo a minimum monthly volume level will receive rates as specified in Section
4.18.The volume level commitment is based on the Customer's total usage charges during a monthly
billing period.Eligible usage includes Customer's outbound and toll free domestic calls.
Per minute intrastate and interstate rates are set forth in Section 4.18 of this price list and apply
exclusively to outbound and toll free domestic traffic.International,Directory Assistance and
Operator Services calls are not eligible to receive the rates as specified in Section 4.18.
A minimum one-year term agreement is required for this service.No additional discounts will be
applied to the rates as specified in Section 4.18.
No other charges,including taxes and the monthly fee,ifapplicable,will be eligible in attaining the
commitment.Ifthe total monthly usage does not meet the minimum volume commitment level,the
Customer will be billed an amount that will meet the minimum volume commitment level.The
amount will appear as a separate line item on the customer's bill and will be identified as "Volume
Level Shortfall Amount."Taxes and surcharges apply to the Volume Level Shortfall Amount.
Customers with multiple locations and/or multiple accounts in a group account will be evaluated on
an individual account basis.
Discontinuance provisions apply as set forth in Section 2,except that,in place ofthe Annual Usage
Commitment Level in the Discontinuance Charge calculation,Customers who sign aterm agreement
will be charged an amount equal to the monthly volume level commitment amount multiplied by the
number ofmonths remaining in the term,on a per-location basis.This discontinuance penalty applies
at the time of cancellation regardless of amounts paid in excess ofprevious months'volume level
commitment.In addition,the Company will seek repayment of all monthly and nonrecurring fees
waived through the date of cancellation.In the event Customer is unable to continue to meet the
percentage usage requirements for this product and service is terminated by the Company,no
discontinuance charges will be assessed.If customer chooses to transfer service to an alternate
product and service is subsequently terminated,Discontinuance Charges will apply under the new
product.
Calls are billed in six (6)second increments following an initial billing period of eighteen (18)
seconds.International service is offered in conjunction with intrastate and interstate service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 65
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 4 -RATES AND CHARGES (CONT'D.)
4.2 Inbound Toll Free Service Features
4.2.1 Directory Listing
Monthly Recurring Charge
Installation Charge:
$0.00
$0.00
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho

DeltaCom, Inc. Idaho Price List No. 2
d/b/a EarthLink Business 1st Revised Page 66
1375 Peachtree Street, Level A Cancels Original Page 66
Atlanta, GA 30309
Issued by: Vice President, Tax

Issued: December 20, 2013 Effective: January 1, 2014
INTEREXCHANGE SERVICES PRICE LIST

SECTION 4 - RATES AND CHARGES (CONT'D.)

4.3 Enhanced Toll Free Feature Service

4.3.1 Enhanced Toll Free Routing Package

(I)
(I)
(I)
(I)
(I)
(I)
(I)

4.3.2 Toll Free with Call Completion

(I)

4.3.3 Toll Free with Route Advance

(I)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2014
Boise, Idaho

DeltaCom, Inc. Idaho Price List No. 2
d/b/a EarthLink Business 1st Revised Page 67
1375 Peachtree Street, Level A Cancels Original Page 67
Atlanta, GA 30309
Issued by: Vice President, Tax

Issued: December 20, 2013 Effective: January 1, 2014
INTEREXCHANGE SERVICES PRICE LIST
SECTION 4 - RATES AND CHARGES (CONT'D.)

4.3 Enhanced Toll Free Feature Service (Cont'd.)

4.3.4 Toll Free with DNIS Delivery

4.3.5 Toll free with Real Time ANI Delivery

4.3.6 Toll free with Menu-Prompted Routing

(I)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2014
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 68
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 4 -RATES AND CHARGES (CONT'D.)
4.4 Directory Assistance Services
4.4.1 Directory Assistance
Each Call
4.4.2 Directory Assistance Call Completion
$0.85
A.Per Call Completion Rate $0.45
B.Usage Charges:
The per minute rate shall be the per minute rate of the 1+plan
that the Customer is subscribed to or enrolled in at the time of
the call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 78
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 4 -RATES AND CHARGES (CONT'D.)
4.16 Associations Program
Eligible Customers will receive an additional 3%discount offlocal,long distance,and Internet
service,excluding taxes,nonrecurring charges,operator services charges,directory assistance,
regulatory line charges and/or surcharges.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 1, 2013
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 80
Issued:October 4,2011
5.1 Special Promotions
Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 5 -PROMOTIONS
The Company will,from time to time,offer special promotions to its Customers waiving certain
charges.These promotions will be approved by the PSC with specific starting and ending dates,and
under no circumstances run for longer than 120 in any 12 month period.
5.2 Competitive Response Promotion
In order to acquire or retain Customers,the Company will match certain offers made by other
interexchange carriers/resellers where the Customer can demonstrate to the Company's satisfaction
that it intends to accept such offer as an inducement to subscribe to or remain subscribed to such
other interexchange carrier's/reseller's services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho
DeltaCom,Inc.
d/b/a EarthLink Business
1375 Peachtree Street,Level A
Atlanta,GA 30309
Issued by:Vice President,Tax
Idaho Price List No.2
Original Page 81
Issued:October 4,2011 Effective:October 14,2011
INTEREXCHANGE SERVICES PRICE LIST
SECTION 6 -GRANDFATHERED SERVICES
6.1 RESERVED FOR FUTURE USE
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 14, 2011
Boise, Idaho

DeltaCom, Inc. Idaho Price List No. 2
d/b/a EarthLink Business 1st Revised Page 82
1375 Peachtree Street, Level A Cancels Original Page 82
Atlanta, GA 30309
Issued by: Vice President, Tax

Issued: December 20, 2013 Effective: January 1, 2014
INTEREXCHANGE SERVICES PRICE LIST

SECTION 7 – MISCELLANEOUS CHARGES

7.1 Service Order Charge

Absent a promotional offering, service charges will apply to new service orders or to orders to
change existing service.

7.2 Special Bill Handling Fee

A $25.00 special bill handling fee, plus the cost of labor and materials in excess thereof, will
apply to customers who request special bill handling outside of the included monthly remittance
available today.

7.3 Minimum Monthly Usage Charge

This charge applies to Customers who only subscribe to the Company’s long distance service and
whose long distance usage falls below 400 minutes per month. This charge is in addition to the
per minute charge billed by the Company for any minutes used below the minimum 400 minutes
per month.

Minimum Monthly Usage Charge $5.23 (I)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2014
Boise, Idaho