comm360 software inc.pdf

comm360 software , inc.
ORIGINAL PAGE
TITLE PAGE
IDAHO TELECOMMUNICATIONS PRICE LIST
This price list contains the descriptions, regulations, and rates applicable to the furnishing of
interexchange telecommunications services provided by comm360 software, inc. with principal
offices at 2200 Powell Street, Suite 1025, Emeryville, CA 94608 This price list applies for
services furnished within the State of Idaho. This price list is on file with the Idaho Public
Utilities Commission, and copies may be inspected, during normal business hours, at the
Company s principal place of business.
Issued By:
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
I~aho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAY 3 - 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 2
CHECK SHEET
Page 1 through 21 inclusive of this price list are effective as of the date shown at the bottom of
the respective page(s). Original and revised pages as named below comprise all changes from
the original price list and are currently in effect as of the date on the bottom of this page.
PAGE REVISION
Original
Original
Original
Original
Original
Original
Original
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Original
Original
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Original
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Original
Issued By:
EFFECTIVE DATE
2004
2004
2004
2004
2004
2004
2004
2004
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2004
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Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho ~~Iblic Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
MA Y 3 ... 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 3
TABLE OF CONTENTS
Title Page ........................................................................................................................................
Check Sheet ....................................................................................................................................
Table of Contents ............................................................................................................................
Symbols ...........................................................................................................................................
Preliminary Statement .....................................................................................................................
Price List Format ............................................................................................................................
Section 1 -- Technical Terms and Abbreviations ...........................................................................
Section 2 -- Rules and Regulations .................................................................................................
Section 3 -- Description of Services .............................................................................................
Section 4 -- Rates... ......................
............. .................... ...... ..... ........... ............ ............ ......... .........
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Sec!etmy
ACCEPTED FOH fiLINGIssued By:
MAY 3 ,
,":
2004
Boise. Idaho
comm360 software, inc.
SYMBOLS
The following symbols are used for the purposes indicated below:
Delete or Discontinue
Increase in Rate or Charge
Moved from Another Price list Location
New
Decrease in Rate or Charge
Change in Text, but no Change in Rate or Charge
Change in Regulation
Issued By:
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
ORIGINAL PAGE 4
Idaho P~blic Utilities Commission
Oftlce of the Secretary
ACCEPTED FOR FlUNG
MAY 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 5
PRELIMINARY STATEMENT
Applicability
Applicable to business and residential, individual and party line, flat rate exchange service.
Territory
Within the base rate areas of all exchanges serviced between and within alliatas located in the
State of Idaho.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the SE:crerary
ACCEPTED FOR FILING
MAY 3 - 2004
Issued By:
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 6
PRICE LIST FORMAT
Pa2:e Numberin2:- Page numbers appear in the upper right corner of the page. Pages are
numbered sequentially. However, new pages are occasionally added to the price list.
When a new page is added between pages already in effect, a decimal is added. For
example, a new page added between pages 14 and 15 would be 14.
Pa2:e Revision Numbers - Revision numbers also appear in the upper left corner of each
page. These numbers are used to determine the most current page version on file with the
IPUC. For example, the 4th revised Page 14 cancels the 3rd revised Page 14. Because
various suspension periods , deferrals, etc. the IPUC follows in their price list approval
process, the most current page number on file with the IPUC is not always the price list
page in effect. Consult the Check Sheet for the page currently in effect.
Para2:raph Number SeQuence - There are nine levels of paragraph coding. Each level
of coding is subservient to its next higher level:
1.1.
1.1.A.
2. 1. LA. 1.
1. LA. 1.(a).
(a).
(a).(i).
A.1.(a).(i).(l).
Check Sheets - When a price list filing is made with the IPUC , an updated check sheet
accompanies the price list filing. The check sheet lists the pages contained in the price
list, with a cross reference to the current revision number. When new pages are added
the check sheet is changed to reflect the revision. All revisions made in a given filing are
designated by an asterisk (*). There will be no other symbols used on this page if these
are the only changes made to it (i., the format, etc. remains the same, just revised
revision levels on some pages). The price list user should refer to the latest check sheet
to find out if a particular page is the most current on file with the IPUc.
Issued By:
Idaho Public Utilities Commission
Office of the Se~"l'.tqrv
ACCEPTED FOf:~ hUNGTed C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
. . "
MAY 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 7
SECTION 1- TECHNICAL TERMS AND ABBREVIATIONS
Access Line - An arrangement which connects the Customer s location to the Company
Underlying Carrieres) network switching center.
Authorization Code - A numerical code, one or more of which are available to a Customer to
enable the Customer to access the carrier, and which are used by the carrier both to prevent
unauthorized access to its facilities and to identify the Customer for billing purposes.
Card Number - A multi-digit identifying number which may be printed on the Calling Card
which may also be referred to in this price list as a PIN.
Company or Carrier - comm360 software, inc.
Customer - The person, firm, corporation or other entity which orders service and is responsible
for both payment of charges due and compliance with the Company s price list regulations.
Day - From 8:00 a.m. up to , but not including, 5:00 p.m. local time Monday through Friday.
Evening - From 5:00 p.m. up to, but not including 11 :00 p.m. local time Sunday through Friday.
Holidays - The Company s recognized holidays are New Year s Day, Martin Luther King, Jr.
Day, Presidents' Day, Veterans ' Day, Memorial Day, Independence Day, Labor Day, Columbus
Day, Thanksgiving Day and Christmas Day.
IPUC - The Idaho Public Utilities Commission.
Local Exchange Company - A company which furnishes local exchange telephone service.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
MAY 3 - 2004
Issued By:
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 8
SECTION 1- TECHNICAL TERMS AND ABBREVIATIONS (contd.
Major Credit Card - A universally accepted charge card. MasterCard, VISA, Diner s Club
International, American Express and Carte Blanche are examples of major credit cards which the
Company may accept.
Night/Weekend - From 11 :00 p.m. up to, but not including, 8:00 a.m. Sunday through Friday,
and 8:00 a.m. Saturday up to, but not including 5:00 p.m. Sunday.
PINes) - One or more multi-digit (usually 8 or more) personal identification numbers which have
been assigned to a Customer to use with a designated 800 number, or other access number, to
access the Underlying Carrier s network.
Calling Cards - A plastic, paper or similar card issued by the Company, authorized vendor, or
other common carrier which enables the Customer and/or User to use a preprogrammed number
of minutes of the Company s telecommunication service. Each Calling Card which represents a
Customer account, has a PIN and instructions for using the Company s Calling Card
telecommunications service.
Underlying Carriers - Those IPUC approved telecommunications service providers whose
services the Company resells to its Customers under the provisions of this price list.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Com
' .
Of/iI'" f '
JSSlon
!"..::,,-.,
l H) Secretary
,r;:t-' f t:U FOR FILING
~1A Y 3 - 2004
Issued By:
8Di~e Idaho
comm360 software, inc.
ORIGINAL PAGE 9
SECTION 2 - RULES AND REGULATIONS
Contact Information:
Customer complaints, bill inquiry, new service or disconnect requests:
Mr. Larry Lewis
Chief Operating Officer
Comm360 software, inc.
2200 Po~1l..gtFeet,&tl"ire-1-625
Ern~~46e8
Toll Free No. 1(877) 266-6360
1.2 Commission contact - tariff information:
Mr. Ted C. Mesa
President
Comm360 software, inc.~l lTI25-"~H~;ek~400'g--
Telephone: [phone]
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1.3 Commission Contact - Complaints:
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Mr. Larry Lewis
Chief Operating Officer
Comm360 software, inc.
nD.D..:E.g.we~FOOt,8tlit-e4,Q2 5
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Telephone: [phone]
1.4 Idaho Agent:
Capitol Corporate Services, Inc.
355 W. Myrtle, Suite 102
Boise, ID 83702
Issued By:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FiLING
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
. .::-
MAY 3,- 2004
Boise, Idaho
comm360 software , inc.
ORIGINAL PAGE 10
SECTION 2 - RULES AND REGULATIONS (contd.
Undertakin2; of the Company
The Company s Underlying Carrieres) facilities are furnished for communications
originating at specified points within the State of Idaho under terms of this price list.
The Company operates, and maintains the communication services provided hereunder in
accordance with the terms and conditions set forth under this price list. When authorized
by the Customer, the Company may act as the Customer s agent for ordering access
connection facilities provided by other carriers or entities to allow connection of a
Customer s location to the Company s Underlying Carrieres) network. The Customer
shall be responsible for all charges due for such service arrangement.
The Company s services are provided on a monthly basis unless ordered on a longer time
basis, and are available 24 hours per day, seven days per week.
2.3 Limitations
Service is offered subject to the availability of facilities and the provisions of this
price list.
The Company reserves the right to discontinue furnishing service, or limit the use
of service necessitated by conditions beyond its control, or when the Customer is
using service in violation of the law or the provisions of this price list.
All services provided under this price list are directly controlled by the Company
and the Customer may not transfer or assign the use of service, except with the
express consent of the Company. Such transfer or assignment shall only apply
where there is no interruption ofthe use or location of the service or facilities.
3.4 Prior written permission from the Company is required before any assignment or
transfer. All regulations and conditions contained in this price list shall apply to
all such permitted assignees or transferees, as well as all conditions for service.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho P~blic Utilities Commission
QfTl~2 gf the SecretaryACCEP I ED FOR FILING
MAY 2004
Issued By:
Boi3S, Idaho
comm360 software, inc.
2.4
ORIGINAL PAGE
SECTION 2 - RULES AND REGULATIONS (contd.
Liabilities of the Company
2.4.The Company s liability for damages arising out of mistakes , interruptions
omissions, delays, errors, or defects in the transmission occurring due to the
negligence of its employees or its agents, in no event shall exceed an amount
equivalent to the proportionate charge to the Customer for the period during
which the aforementioned faults in transmission occur.
2.4.The Company shall be indemnified and held harmless by the Customer against:
2.4.
Issued By:
2.4.Claims for libel, slander, or infringement of copyright arising out
of the material, data, information, or other content transmitted over
the Company s Underlying Carrieres) facilities.
2.4.All other claims arising out of any act or omission of the Customer
in connection with any service or facility provided by the
Company.
The included price list language does not constitute a determination by the
Commission that a limitation of liability imposed by the Company should be
upheld in a court of law. Acceptance for filing by the Commission recognizes
that it is a court's responsibility to adjudicate negligence and consequential
damage claims. It is also the court's responsibility to determine the validity of the
exculpatory clause.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAY 3 2004
Boise. Idaho
comm360 software, inc.
ORIGINAL PAGE 12
SECTION 2 - RULES AND REGULATIONS (contd.
Interruption of Service
Credit allowances for the interruption of service, which is not due to the
Company s testing or adjusting, negligence of the Customer, or to the failure of
channels or equipment provided by the Customer, are subject to the general
liability provisions set forth in 2.1 herein. It shall be the obligation of the
Customer to notify the Company immediately of any interruption in service for
which a credit allowance is desired.
Before giving such notice, the Customer shall ascertain that the trouble is not
being caused by an action or omission by the Customer within the Customer
control, or is not due to the wiring or equipment, if any, furnished by the
Customer and connected to the Company s Underlying Carrieres) facilities.
5.2 For the purposes of credit computation, every month shall be considered to have
720 hours.
No credit shall be allowed for an interruption of a continuous duration of less than
two hours.
5.4 The Customer shall be credited for an interruption of two hours or more at the rate
of 11720th of the fixed monthly charge for the facilities affected for each hour or
major fraction thereof that the interruption continues.
Credit Formula:
Credit = A x
720
A" -- outage times in hours
BOO
--
total fixed monthly charge for affected facility
Issued By:
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
MAY
,":,
2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 13
SECTION 2 - RULES AND REGULATIONS (contd.
Suspension-of-Service Guidelines
Service will be suspended without notice in the following situations:
1 )The Customer obtained service fraudulently; or
A safety hazard is found on the Customer s premises.
Restoration of Service
Restoration of service shall be done as quickly as practicable by patching, rerouting,
substitution of component parts or pathways, and other means, as determined necessary
by the Company.
Billin2: Periods
The Customer will receive a bill after the 30-day cycle.
Understandin2: Your Statement of Account
The Customers statement will outline specific charges or adjustments for the Company
services incurred during the preceding 30-day period.
Questions About Your Statement of Account
If the Customer has questions about the Company s charges that may appear on its
statement of account, the Customer may call the Company s service representative toll
free at 1 [phone].
Issued By:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILINGTed C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
t1 A Y 3 - 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 14
SECTION 2 - RULES AND REGULATIONS (contd.
Special Promotions
The Company offers no special promotions at this time and anticipates no such
promotions in the future.
Billin2: Dispute
In the event the Customer is not satisfied with the Company s resolution of a billing
dispute, the Customer may make application to the IPUC for review and disposition of
the matter.
Forms of Payment
For the protection of the Customer, Customers should send checks or money orders
payable in United States dollars with their account number, area code, and telephone
number included. Cash should not be sent. Unless otherwise required by law, tariff or
Commission order, partial payments received without Customer direction will be
prorated by the Company.
Advanced Payments
The Company reserves the right to collect advanced payments.
Responsibility of the Company
The Company endeavors to provide the best long distance service possible at a fair and
competitive price.
16 FreQuency Restrictions
There are no frequency restrictions.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
MAY 3 - 2004
Issued By:
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 15
SECTION 2 - RULES AND REGULATIONS (contd.
Credit for Incomplete Calls
There will be no charge assessed to the Customer for incomplete calls.
Minimum Call Completion Rate
A Customer can expect a call completion rate (number of calls completed / number of
calls attempted) of not less than 90% during peak use periods for all Company services.
Taxes
All State and local taxes (i., gross receipts tax, sales tax, municipal utilities tax) are
listed as separate line items and are not included in the quoted rates.
Returned Check Char2:e
Ifa Customer s check is returned by the bank, a charge will be added to the Customer
next monthly telephone bill. A fee of $25., or five percent of the amount of the check
whichever is greater, will be charged for each check returned for insufficient funds.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho P'.Iblic Utilities Commission
OW !:(~ 0 f the Secretary
ACCEPTED FOR FILING
Issued By:
MAY 3.~ 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 16
SECTION 3 - DESCRIPTION OF SERVICES
U sa2e Based Services
The Company s charges are based on the actual usage of Company s services, plus any
special features and/or service options, if any. Charges begin when the designated
communication termination(s) is/are accessed and enabled thereby ("connected") to
receive the communication from the originating location on the network. Charges cease
when the called or calling party "hangs up
Lon2 Distance Telecommunications Network Service
The Company s Long Distance Telecommunications Network Service provides for the
non- facilities-based switchless resale of Idaho State interexchange Carriers' (IXC)
tariffed Software Defined Network (SDN) Service. This service is a custom designed
private telecommunication network that combines the efficiencies and benefits of both
switched and private line service to meet the specific requirements of Customers needing
to communicate on an interlata basis within the State.
Each Customer is billed individually for each call, on a conversation minute basis , placed
through the Company since the previous month's billing. Each call is measured and
billed at the applicable rate for the initial eighteen (18) second period or fraction thereof
and then at the applicable rate for each additional six (6) second period or fraction
thereof. The minimum length of a call is eighteen (18) seconds. See Section 4 , Rates
and Charges, for the applicable rate schedule.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAY 3 - 2004
Issued By:
Boise, Idaho
comm360 software, inc.
3.4
ORIGINAL PAGE 17
SECTION 3 - DESCRIPTION OF SERVICES (contd.
Lon2: Distance Telecommunications Network Service (Cont'd)
Dedicated access circuits may be provided and billed by the local exchange company
(LEC). Dedicated access channels may be purchased from carriers other than the LEC
only in accordance with IPUC rules. Charges for the dedicated access channel are
determined by the applicable access provider.
Directory Assistance Service
Directory Assistance Service is provided to assist subscribers in obtaining telephone
numbers.
Accessing Service
The service provided by the Company is one way dial in-dial out, multi-point
telecommunications services, allowing the Customer to originate calls through the
network facilities of the Underlying Carrieres). Access to the Company may differ
dependent upon the type of exchange access service provided by the local exchange
telephone company to the Underlying Carrieres).
Availability of Service
The services provided through the Company, are available where equal access and
underlying long distance Billing Systems are provided.
Locations of Service
The services offered by the Company are to be available statewide, where interexchange
service is available. The services offered by the Company are not intended to be limited
geographically.
Issued By:
Idaho Public Utilities Commission
Office of ihe Secretary
ACCEPTED FOR FILING
I1AY 3 - 2004
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608 Boise. Idaho
comm360 software, inc.
ORIGINAL PAGE 18
SECTION 3 - DESCRIPTION OF SERVICES (contd.
Timin2 of Calls
7.1 Long distance usage charges are based on usage of the Company s service.
Chargeable time begins when a connection is established between the calling
station and the called station. Chargeable time ends when either party "hangs up
thereby releasing the network connections.
Minimum call duration and usage measurement and rounding for debiting
purposes is specified on per-product basis in the rate section of this price list.
There is no charge applied for incomplete calls.
Ted C. Mesa, President
comm360 software , inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Secretary
ACC FPT1=n Fr R FILING
...--- ,~,..-' .
Issued By:
MAY 3 - 2004
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 19
SECTION 4 - RATES
Lon2 Distance Network Usa2e Rates
1.1 The calls placed through the Company are rated using one of the following
schedules. If the total charge includes a fraction of a cent, the fraction is rounded
to the next whole cent (~, $4 101.345 would be rounded to $4 101.35).
Day, Evening and Night rate periods apply to Long Distance Network usage. The
rates apply for all days ofthe week including holidays. The Day rate period
8:00 a.m. to, but not including, 5:00 p., Monday through Friday and 5:00 p.
, but not including, 11 :00 p.m. Sunday. The Night/Weekend Rate period is
11 :00 p.m. to, but not including, 8:00 a.m. Monday through Sunday, all day
Saturday, and from 8:00 a.m. to, but not including, 5:00 p.m. Sunday. For New
Year s Day (January 1), Independence Day (July 4), Labor Day, Thanksgiving
Day and Christmas Day (December 25), the Evening Rate applies.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAY 3 - 2004
Issued By:
Boise. Idaho
comm360 software , inc.
ORIGINAL PAGE 20
SECTION 4 - RATES (contd.
Lon2 Distance Network And Callin2 Card Usa2e Rates
Idaho Intrastate Interlata Rates
First Add'
NIGHT
First Add'
DAY EVE
First Add'
$5.9/min.$5.9/min.$5.9/min.$5.9/min.$5.9/min. $5.9/min.
2.2 Idaho Intrastate Intralata Rates
First Add'First Add'
NIGHT
First Add'
DAY EVE
$5.9/min.$5.9/min.$5.9/min.$5.9/min.$5.9/min. $5.9/min.
Directory Assistance Service
Customers will be billed the following per call charge for each directory assistance call.
The directory assistance charge applies to each call regardless of whether the directory
assistance bureau is able to furnish the requested telephone number.
Per Call Charge $1.95
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho P~blic Utilities Commission
Office of the Secret3ry
CEPTED FOR F!UNG
MAY 3- 2004
Issued By:
Boise, Idaho
comm360 software, inc.
ORIGINAL PAGE 21
SECTION 4 - RATES (contd.
4.5 Exemptions and Special Rates
Directory Assistance for Handicapped Persons:
There shall be no charge for up to fifty calls per billing cycle from lines or trunks
serving handicapped individuals. The Company shall charge the prevailing price
list rates for every call in excess of fifty within a billing cycle.
5.2 Hearing and Speech Impaired Persons:
Intrastate toll message rates for TDD users shall be evening rates for daytime
calls and night rates for evening and night calls.
Telecommunications Relay Service:
For intrastate toll calls received from the relay service, the Company will when
billing relay calls discount relay service calls by 50 percent off of the otherwise
applicable rate for a voice nonrelay call except that where either the calling or
called party indicates that either party is either both hearing and visually
impaired, the call shall be discounted 60 percent off of the otherwise applicable
rate for a voice nonrelay call. The above discounts apply only to time-sensitive
elements of a charge for the call and shall not apply to per call charges such as a
credit card surcharge.
Ted C. Mesa, President
comm360 software, inc.
2200 Powell Street, Suite 1025
Emeryville, CA 94608
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
MAY 3,- 2004
Issued By:
Boise, Idaho