20200713Tariff No 20-03.pdf

Date

Customer Name
Address
City, State ZIP

PLEASE READ THIS NOTICE CAREFULLY.
THIS IS AN IMPORTANT NOTICE REGARDING CHANGES TO YOUR
CENTURYLINK VOICE SERVICES

We’re sending this notification to let you know that we are making changes that affect your CenturyLink
voice services effective May 15, 2020.

If you do not agree to the changes to tariffs, catalogs, schedules, and other terms and conditions, then
you must take the steps discussed below by May 14, 2020.

Based on applicable tariffs, catalogs, schedules and other terms and conditions, we want to remind you
that you’re billed in advance for recurring monthly charges associated with your voice services, including
charges for features including but not limited to caller ID and voicemail (“Voice Services”), and the
applicable taxes and fees for these items.

What will change?
As of May 15, 2020, or as soon after that date as authorized by state regulatory commissions, your Voice
Services and applicable taxes and fees will not be prorated if you cancel these services on any day other
than the last day of your billing cycle. These services will continue to be available to you until the end of
your billing cycle and you will not receive a refund (pro-rated credits) for any days remaining in your
billing cycle after you cancel Voice Services.

If you do not agree to be bound by the updated tariffs, catalogs, and rate schedules, please call
CenturyLink at 1-855-538-9451 by May 14, 2020 to discuss options, which may include cancellation of
your Voice Services. If you instead continue to use your Voice Services, that will constitute your
acceptance of the updated tariffs, catalogs, and rate schedules.

Thank you for choosing CenturyLink for your communication needs—we value you as our customer.

N-20-089
RECEIVED
2020 July 1, PM 1:30
IDAHO PUBLIC
UTILITIES COMMISSION
CenturyTel of the Gem State, Inc. d/b/a CenturyLink
General Exchange
Catalog No. 2
TERMS AND CONDITIONS
Page 9
Release 2
Issued: 07-01-2020 Effective: 07-17-2020

TERMS AND CONDITIONS

No. 5

DEPOSITS & TERMINATIONS

We adopt by reference the Rules and Regulations For All Telephone Companies Under the Jurisdiction
of the Idaho Public Utilities Commission as amended in Order No. 21767 in Case No. 31.D-R-88-1 by
the Idaho Public Utilities Commission and all amendments to those rules which may be hereafter adopted
by the Idaho Public Utilities Commission.

Customer Requested Termination of Service

When business service is terminated at the customer’s request after the minimum service period
or initial contract period has been met, service will be discontinued immediately, and a final bill
will be issued in accordance with [refer to prorating of bills section]. Residential customers may
request termination of residence service at any time, and service will be discontinued on the last
day of the customer’s billing cycle after the minimum service period has been met. Final charges
will be rendered in accordance with Terms and Conditions, Rendition and Payment of Bills, E.

ID2020-06

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Transmittal No. 20-03-gem
CenturyTel of the Gem State, Inc. d/b/a CenturyLink
General Exchange
Catalog No. 2
TERMS AND CONDITIONS
Page 11
Release 2
Issued: 07-01-2020 Effective: 07-17-2020

TERMS AND CONDITIONS

No. 6

RENDITION AND PAYMENT OF BILLS

D. Payment of Bills

1. Payment of bills for telephone service shall be made at the office of the Company or to a duly
authorized collector of the Company.

2. Closing bills, special bills, bills rendered on vacation of premises or bills rendered to persons
discontinuing exchange service are payable upon presentation. Service Connection Charges
and deposits for the establishment or re-establishment of service are payable before service
is installed or restored.

3. Restoration of service charges and deposits for the establishment or re-establishment of credit
when applicable are payable before service will be established or restored.

4. The Company may require the payment of service connection charges before service is
established.

5. Retroactive billing adjustments will not be made for a period exceeding five years.

E. Prorating of Opening and Closing Bills

Bills for telephone service are normally rendered on a monthly basis. Bills rendered for
establishment of services and final bills rendered for discontinuation of business services will
be prorated on the basis of a thirty (30) day billing period. Final bills rendered after
customer-requested discontinuance of residential service will not be pro-rated and service
will remain available to the customer until the first day of the customer’s next billing cycle.

ID2020-06

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Transmittal No. 20-03-gem
CenturyTel of the Gem State, Inc. d/b/a CenturyLink
General Exchange
Catalog No. 2
SCHEDULE 14
Page 19
Release 3
Issued: 07-01-2020 Effective: 07-17-2020

SCHEDULE 14

PACKAGED SERVICES

14.11 HOME PHONE II – GRANDFATHERED[1] (Cont’d)

B. Regulations

1. Home Phone II customers may terminate their enrollment in the plan at any time upon
notice to the Company, subject to the conditions specified in Terms and Conditions,
Rendition and Payment of Bills, E.

2. Unless terminated by the Home Phone II customer or the Company, a customer will
remain enrolled in the plan, as amended from time-to-time, with any applicable changes
in rate, for as long as the plan continues to be offered by the Company.

3. Home Phone II customers are not eligible for promotional offerings associated with the
features included in the plan, unless specifically provided for in a promotional offering.

4. Components of Home Phone II will be converted to ala carte rates for the remaining
services if customers remove any of the qualifying services.

5. All terms and conditions specified elsewhere for the respective services/features
requested as part of this plan shall apply.

6. Services selected as part of this plan can only be provided where technically available
and compatible with other services the customer may choose to order.

7. Home Phone II cannot be combined with any other discounts unless otherwise specified.

[1] Effective June 11, 2017, Home Phone II is grandfathered for residential customers. Availability to
current customers is limited to lines in service at existing locations.

ID2020-06

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Transmittal No. 20-03-gem