20080707_2289.pdf

DECISION MEMORANDUM
TO:COMMISSIONER REDFORD
COMMISSIONER SMITH
COMMISSIONER KEMPTON
COMMISSION SECRETARY
COMMISSION STAFF
LEG AL
FROM:KRISTINE A. SASSER
DEPUTY ATTORNEY GENERAL
DATE:JULY 3, 2008
SUBJECT:PETITION OF CITIZENS TELECOMMUNICATIONS OF IDAHO FOR
EXEMPTION FROM RULE 201(02), IDAPA 31.41.01.201.02; CASE NO.
CTC- T -08-
On June 24 , 2008 Citizens Telecommunications of Idaho dba Frontier
Communications of Idaho filed a request with the Commission, pursuant to IDAP A
31.41.01.009, seeking a permanent exemption from a provision of the Commission s Telephone
Customer Relations Rule 201 , IDAP A 31.41.01.201.Specifically, the Company seeks an
exemption from Rule 201.02 requiring itemization oflong distance usage and charges.
THE PETITION
The Company maintains in its Petition that it offers service plans that include
unlimited long distance calls at a flat rate. Citizens requests discontinuance of itemized billing
for its flat rate long distance customers only. Customers who do not subscribe to a flat rate toll
plan and pay for long distance services based on time and distance of individual calls would
continue to receive itemized billing in accordance with Rule 201.02, IDAP A 31.41.01.201.02.
The Petition states that customers who wish to receive call detail for the unlimited
plans may do so by contacting the Company s customer service center.In addition, the
Company would make no less than 12 months of detailed billing statements available to its
customers at no charge.
The Company asserts that providing the details of each call adds significant printing
and postage charges, makes the bills more cumbersome, and provides information that most
customers do not need or want. Citizens contends that denying its petition would result in
DECISION MEMORANDUM
hardship to the Company who is attempting to improve customer service by reducing costs and
simplifying billing. See IDAP A 31.41.01.009.
ST AFF RECOMMENDATION
Staff recommends that the Petition be processed through Modified Procedure.
COMMISSION DECISION
Does the Commission wish to process Citizens ' Petition for exemption from Rule
201.02 via Modified Procedure?
~;,,~,
tl ~A d~
Krist" ne A. Sasser
Deputy Attorney General
M:CTC-O8-02 ks
DECISION MEMORANDUM