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Home My WebLink About20100611Illustrative Tariff.pdfcßS --r- t()-o L EXHIT 5 - ILLUSTRTI TARF 14 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 1 RULES, REGULATIONS, AND SCHEDULE OF RATES AND CHARGES APPLICABLE TO END USERS LOCAL EXCHAGE TELECOMMUNICATIONS SERVICES FUISHED BY CREXENDO BUSINESS SOLUTIONS, INC. 10201 South 51st Street Phoeni, Arzona 85044 (866) 621-6111lCustomer Servce Patrcia Creviston, Customer Support Manager WIHIN THE STATE OF IDAHO Issued: June 11,2010 Issued by: Effective: Jeff Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Serces TARF P.S.c. No. 2- Telephone Orgi Page 2 TABLE OF CONTNTS Description TABLE OF CONTNT ....................................................................................................................................................2 ClCK SlIT ................................................................................................................................................................... 3 EXLANATION OF SYMOLS ......................................................................................................................................4 APPliCATION OF TAR .............................................................................................................................................5 1.0 - DEFIONS ............................................................................................................................................................ 6 2.0 - RULES AN REGULTIONS ..............................................................................................................................10 3.0 - SERVlæ AR .....................................................................................................................................................39 4.0 - SERVlæ CHGES AN SUCHGES....................................................................................................... 40 5.0 - NETWORK SERVICE DESONS ............................................................................................................ 43 6.0 - REERVED FOR FU USE ............................................................................................................................55 7.0 - LOCAL RESALE SERVICE PRICE LIT ........................................................................................................... 56 8.0 - DIRCTORY ASISANæ AN LIING SERVICE..................................................................................72 9.0 - ADV ANæD SERVlæS ........................................................................................................................................74 10.0 - REERVE FOR FU USE ..........................................................................................................................85 11.0 - MILLAOUS SERVICE ...........................................................................................................................86 12.0 - EXClIGE ARAS ............................................................................................................................................89 13.0 - PROMOTIONAL OFFGS / CONTCT & ICB ...................................................................................90 Issued: June 11, 2010 Issued by: Effecve: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origial Page 3 CHCK SHEET The Title Page and pages lited below are inclusive and effective as of the date shown Origi and revied pages as naed below conta al changes from the origi ta that are in effect on the date shown on each page. Page Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Revision OrigialOrigil Origial Origial OrigialOrigi Origil Origial OrigialOrigi Origial Origial Origial Origial Origial Origial Origial Origial OrigialOrigi OrigialOrigil Origial OrigialOrigi Origial OrigialOrigi Origial Origial Origial Origial Page Number 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 Revision Origil OrigialOrigi Origial Origial Origial Origial Origial OrigialOrigi Origial Origial Origial Origial Origial Origial OrigilOrigi OrigialOrigi OrigialOrigi Origial Origial Origial Origial Origil Origial Origial Origial Origial Origial Page Number 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 Reviion Origial OrigialOrigi Origil Origial Origil OrigialOrigiOrigil OrigialOrigi Origial OrigialOrigi Origial Origial OrigialOrigiOrigi Origial Origial Origial Origial Origil Origial Origial Issued: June 11, 2010 Issued by:Jef Kom, Chef Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Efective: CREXENDO BUSINSS SOLUTIONS, INC. Local Exchge Serces TARFF P.S.c. No. 2- Telephone Orginal Page 4 EXPLANATION OF SYMOLS The followig symbols shal be us in th ta for the purose indicated below: (q To sign changed regution (0) To sign diontiued rate and regution. (I To sign increasd rate. (M) To sign a move in the location of text (N To sign new rate or regution (R) To sign reduced rate. (S) To sign reissued mattr. (T To sign a change in text but no chge in rate or regution Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizna 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origi Page 5 APPLICATION OF TAR Th taiff sets forth the servce offerigs, rates, terms and conditions applicable to the local exchage telecommuncations services provided by Crexendo Business Solutions, Inc., to cutomers with the state of Idaho. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exhange Serces TARFF P.S.c. No. 2- Telephone Orgial Page 6 SECTION 1.0 - DEFONS For the purose of th taif, the followig deftions wi apply: Access Line - An arangement which connects the Customer's location to a carier's switching center or point of presence. Account Codes - Optiona Customer-defed digits that alow the Customer to identi the individual user, department or client assocted with a cal Account Codes appe on the Customer bil. Advance Payment - Part or al of a payment requied beore the sta of sece. Authorid User - A peson, fi, corporation, or any other entity authorizd by the Customer to communcate utiing the Company's servce. Business - A clas of service provided to individua engaged in business, fi, partnerships, corporations, agencies, shops, works, tenants of offce buidings, and individual practicing a profession or operatig a business who have no offces other th their residences and where the use of the serice is primarily or substantially of a business, professiona or occupational natue. . Commssion - Idaho Public Utities Commsion. Company or Carer - Crexendo Business Solutions, Inc., uness other clealy indicate by the contet Customer - The person, fi, corporation or other entity which orders, cancels, amends or uses servce and is responsible for payment of chages and complice with the Company's ta. Deposit - Refers to a cash or equivalent of cash secty held as a guarante for payment of the charge. Issued: June 11, 2010 Issued by: Effective: Jef Kom, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Serces TARFF P.S.c. No. 2- Telephone Origi Page 7 SECTION 1.0 - DEFINITIONS (CONTINUED) DID Truk - A form of local switched access that provides the abilty for an outside party to cal an intern extension diectly without the intervention of the Company operator. Dial Pulse (or "DP") - The pulse tye employed by rota di station sets. Dual Tone Multi-Frequency (or "DTM") - The pule tye employed by tone di station sets. End User - Any person, fir, corporation, partnership or other entity which uses the services of the Company under the provisions and reguations of th taif. The End User is responsible for payment uness the chages for the servces uti are accepted and paid for by another Customer. End Offce - With respet to each NPA-NX code pref assignd to the Company, the location of the Company's "end offce" for purposes of th taif sha be the point of interconnection associated with that NP A-NX code in the Local Exchange Routig Guide ("LERG"), issued by Bellcore. Hearing Impaired - Those persons with communcation impaients, includig those hearing impaied, deaf, deaf/blid, and speech impaied persons who have an impairment that prevents them from communcatig over the telephone without the aid of a telecommuncations device for the deaf. Huntig - Routes a cal to an idle station lie in a prearanged group when the caled station lie is busy. In-Only - A service attibute tht restrcts outward dial access and route incomig cal to a designted anwer point IXC or Interexchange Carer - A long ditace telecommuncations servces provider. Issued: June 11, 2010 Issued by: Effecve: Jeff Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Servces TARF P.S.c. No. 2- Telephone Origial Page 8 SECTION 1.0 - DEFITIONS (CONTNUD) LATA - A Local Access and Tranort Ara establihed puruant to the Modication of Fin Judgement entered by the United State Distrct Cour for the Distrct of Columbia in Civi Action No. 82-0192; or any other geographic area designted as a LATA in the Nationa Exchge Caer Assocition, Inc. Tarif F.C.C. No.4. LEC - Local Exchage Company Mium Point of Presence ("MPOP") - The mai telephone closet in the Customer's buidig. Monthly Recurg Chges - The monthy chges to the Customer for servces, facilties and equipment, which contiue for the agree upon duration of the sece. Multi-Frequency or ("MF") - An inter-machie pule ty used for signg between telephone switces, or between telephone swtches and PBX/key systems. Non-Recurg Charge ("NRC") - The inti chge, usaly assessed on a one-tie basis, to intite and establih service. Other Telephone Company - An Exchange Telephone Company, other than the Company. PBX - Private Branh Exchan Premises - A buidig or buidigs on contiguous property. Recurg Chges - The monthy chges to the Customei for servces, facities and equipment which contiue for the agree upon duration of the service. Residence or Residential - A class of service fuhed to a Customer at a place of dwellg where the actal or obvious us is for domestic purposes. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoenix, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 9 SECTION 1.0 - DEFINITIONS (CONTINUD) Servce Commencement Date - The fist day followig the date on which the Company notiies the Customer that the requested serce is avaiable for use, uness extended by the Customer's refual to accept service which does not conform to stadards set fort in the Servce Order and th ta, in which case the Servce Commencement Date is the date of the Customer's acceptace. The Company and Customer may mutualy agree on a substitute Service Commencement Date. Servce Order - The wrtten request for servces executed by the Customer and the Company in the format devied by the Company. The signg of an Order by the Customer and acceptace by the Company intiates the respective obligations of the parties as set forth therein and pursuant to th taif, but the duration of the service is calcuted from the Service Commencement Date. Telecommuncations Company or Provider - Used thoughout th taif to mean Crexendo Business Solutions, Inc. uness clearly indicated otherwe by the text TBD - To Be Determied. Two Way - A service attibute that includes outward dial capabilties for outbound cal and can alo be used to carry inbound cal to a central point for futher processing. Usage Based Charges - Charges for miute or messages traversing over local exchange facilties. User or End User - A Customer, Joint User, or any other person authorizd by a Customer to use servce provider under th ta. Issu.ed: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Loca Exchange Servces TARFF P.S.c. No. 2- Telephone Origial Page 10 SECTON 2.0 - RULES AND REGULATIONS 2.1 Undertakg of the Company 2.1.1 Scope The Company under to fuh communcations servce pursuat to the term of th ta in connecton with oneway and/ or two-way inormtion tranmision origitig from points within the State of Idaho, and tetig with a local calg area as defied herein The Company is responsible under th ta only for the servces and facities provided hereunder, and it assumes no responsibilty for any servce provided by any other entity that purchaes access to the Company network in order to origiate or termite its own servces, or to commúncate with its own Customers. 2.1.2 Shortge of Equipment or Facities (A) The Company rees the right to lit or to alocate the use of exitig facilties, or of additiona faciti offere by the Company, when necessar because of lack of facities, or due to some other cause beyond the Company's control. (B) The fuhig of serce under th ta is subject to the avaibilty on a contiuig basis of al the necessar facilties and is lite to the capacity of the Company's facities as well as facities the Company may obtain from other carers to fuh sece from tie to tie as requied at the sole diretion of theCompany. . Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoenix, Ariona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 11 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) . 2.1 Undertakg of the Company, (Contd.) 2.1.3 Terms and Conditions (A) Servce is provided on the basis of a mium period of at least one month, 24 hour per day. For the purose of computig charges in th ta, a month is considered to have thty (30) days. (B) Customers may be requied to enter into writtn servce orders which shal conta or reference a specc description of the service ordered, the rates to be charged, the duration of the servces, and the terms and conditions in th ta. Customers wi alo be requied to execte any other docents as may be reasonably requested by the Company. (C) Except as otherwe stated in the taif, at the expiration of the intial term speced in each Service Order, or in any extension thereof, service shal contiue on a month to month basis at the then cuent rates unless termted by either party upon proper notiæ. Any termition shal not relieve the' Customer of its obligation to pay any charges incured under the service order and th ta prior to termition The rights and obligations which by their natue extend beyond the termtion of the term of the servce order shall surve such termition. (D) Service may be temiated upon writtn notice to the Customer if (1) the Customer is using the service in violation of th taif; or (2) the Customer is using the servce in violation of the law. (E) Th taif shal be interpreted and governed by the laws of the State of Idaho without regad for its choice of laws provision. Issued: June 11,2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 12 SECTION 2.0 - RULES AND REGULTIONS (CONT'D) 2.1 Undertakg of the Company, (Contd.) 2.1.3 Ter and Conditions, (contd.) (F Any Oter Telephone Company may not inteere with the right of any person or entity to obta servce diec from the Company. No person or entity sha be reuied to mak any payment incur any penaty, moneta or otherwise, orpurch any sees in order to have the right to obt service diectly from the Company. (G) Reserved for futue use. (H) The Company hereby reserves its rights to establih service packages speCifc to a partcul Customer. These contracts mayor may not be assocated with volume and/ or term dicounts. Issued: June 11, 2010 Issued by: Effecve: Jeff Korn, Chief Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Original Page 13 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Undertakg of the Company, (Contd) 2.1.4 Litations on Liabilty (A) The libilty of the Company for damages aring out of the fuhig of its Service, includig but not lited to mitaes, omisions, interruption, delay, or errors, or other defects, represetations, or use of these servces or damges arising out of the faiure to fuh the service, whether caused by acts or omision, shall be lited to the extension of alowances for interruption as set forth in 2.7. The extenion of such allowances for interruption shall be the sole remedy of the Customer and the sole liabilty of the Company. The Company wil not be liable for any diect, indirect, incidental, special, consequential, lost profits, exemplar or puntive damages to Customer as a result of any Company service, equipment or facilties, or the acts or omisions or negligence of the Company's employees or agents. (B) The Company's liabilty for wi miconduct, if establihed as a result of judicia or admitrative proceedigs, is not liited by ths taif. The Company's libilty, if any, with regard to delayed intallation of Company facilties or commencement of service, shal not exceed $1,000. With respect to any other claim or suit, by a Customer or by any others, for damage associated with the ordering (includig the reservation of any specifc number for use with a service), intaation (includig delays thereof), provision, termition, maitenance, repai, interruption of restoration of any servce or facilties offered under th taif, and subject to the provisions of Section 2.7, the Company's liabilty, if any, shal be lited as provided herein. (C) The Company shal not be liable for any delay or faiure of performance or equipment due to causes beyond its control, including but not lited to: acts of God, fire, flood, explosion or other catatrophes; and law, order, reguation, diection, action or request of the United States governent or of any other governent, including state and local governments havig or claig jurisdiction over the Company, or of any department, agency, commsion, bureau, corporation or other intrumentality of anyone or more of these federal, state, or local governents, or of any milta authority; preemption of existig service in compliance with nationa emergencies; inurrections; riots; wars; unavaibilty of rights-of-way or material, or strikes, lockouts, work stoppages, or other labor dificulties. Issued: June 11, 2010 Issued by: Effective: Jeff Korn Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Serces TAR P.S.c. No. 2- Telephone Orgial Page 14 SECTON 2.0 - RULES AN REGULTIONS (CONT'D) 2.1 Undertakg of the Company, (Contd.) 2.1.4 Limtations on Liabilty (Cont'd.) (D) The Company shal not be lible for (a) any act or omision of any entity fuhig the Company or the Company's Customers facilties or equipment used for or with the servces the Company offers; or (b) for the acts or omissions of common carriers or warehousemen. Except in 31.41.01 Rule 501, 502, and 503 of the IDAP A. (E The Company shal not be lible for any damages or losses due to the fault of negligence of the Customer or due to the failure or malction of Customer- provided equipment or facilties. (F) The Customer shal indemn and hold the Company harless from any and all loss, claim, demands, suits, or other action, or any libilty whatsoever, whether sufered, made, intituted, or asserted by any other party or person(s), and for any loss, damage, or destrction of any property whether owned by the Customer or others, causd or claed to have been caused directly or indirectly by the intalltion, opeation; faiure to operate, maitenace, removal, cQndition, location, or us of intation provided by the Company. The Company resrves the right to requie each Customer to sign an agreement acknowledgig acceptace of the proviions of th section as a condition precedent to such intations. (G) The Company shal not be lible for any defacement of or damage to Customer premies resultig from the fuhig of services or equipment on such premis or the intallation or removal thereof, uness such defacement or damage is caused by gross negligence or wil miconduct of the Company's agents or employees. No agents or employees of other participatig carriers shal be deemed to be agents or employee of the Company. (H) Notwithtadig the Customer's obligations, the Company shal be indemnied, defended, and held haess by the Customer or by others authorized by it to use the servce agait any cla, loss of damage aring from Customer's use of services funihed under th ta, includig: cla for libel, slander, invasion of privacy or ingement of copyright arising from the materi, data, inormation, or other content tranmittd via the Company's servce; and patent iningement claim arising from combing or connectig the servce offered by the Company with apparatus and systems of the Customer or others. Al other clai arising out of any act or omision of the Customer or others, in connection with any service provided by the Company pursuant to th taiff. Issued: June 11, 2010 Issued by: Efective: Jeff Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Orgi Page 15 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Undertakig of the Company, (Contd.) 2.1.4 Limitations on Liabilty (Contd.) (I The entie libilty of the Company for any cla, loss, damage or expense from any cause whatsoever shal in no event exceed sum actualy paid to the Company by Customer for the specc services giving rise to the cl, and no such action or precedig agait the Company shal be commenced more than one year afer the service is rendered. 0) The Company makes no warranties or representations, express or implied,includig waranties of merchantabilty or fitness for a particular use, except those expressly set forth herein. (K) The Company shall not be liable for any act or omission of any other company or companes fuhing a portion of the service, or for damages associated with servce, chanels, or equipment which it does not fuh, or for damages which result from the operation of Customer-provided systems, equipment, facilties or services which are interconnected with Company servces. Except in 31.41.01 Rule 501, 502, and 503 of the IDAPA. (L) The Company does not guarantee nor make any warranty with respect to service intaations at locations at which there is present an atmosphere that is explosive, prone to fie, dangerous or otherwe unuitable for such intations. The Customer shal indemn and hold the Company harmless from any and al loss, claims, demands, suits or other action, or any liabilty whatsoever, whether sufered, made, intituted or asserted by the Customer or by any other party, for any personal injur to, or death of, any person or persons, or for any loss, damage or destrction of any property, whether owned by the Customer or others, caused or claied to have been caused, directly or indiectly, by the intaation, operation, faiure to operate, maitenance, removal, presence, condition, locations or use of servce furnihed by the Company at such locations. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chef Lega Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINSS SOLUTIONS, INC. Local Exchange Serces TARFF P.S.c. No. 2- Telephone Origi Page 16 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Undertakg of the Company, (Contd.) 2.1.4 Litations on Libilty (Contd.) (M) With respet to Emergency Numbe 911 Servce: (a) Th servce is offered solely as an aid in handing assistace call in connection with fie, police and other emergencies. The Company is not responsible for any losses, cla, demads, suits or any libilty whatsoever, whether sufered, made, intituted or asserted by the Customer or by any other party or person for any persona inju to or death of any person or persons, and for any loss, damage or destrction of any property, whether owned by the Customer or others, caused or claed to have bee caused by: (1) mitaes, omisions, interruptions, delays, errors or other defects in theproviion of th service, or (2) intaation, operation, faiure to operate, maitenace, removal presence, condition, location or use of any equipment and facilties fuhig th servce. (b) The Company is not responsible for any ingement or invasion of the right of privacy of any person or persons, caused or claed to have been ca.used, diectly or indiecy, by the intaation, operation, faiure to operate, maintenance, removal, presence, condition, occasion or use of emergency 911 service featues and the equipment associated therewith, or by any servces fuhed by the Company includig, but not lited to, the identication of the telephone number, address or nae assocted with the telephone used by the party or parties accessing emergency 911 servce, and which arise out of the negligence or other wrongfl act of the Company, the Customer, its users, agencies or muncipalties, or the employees or agents of anyone of them. (N) The Company's liabilty aring from errors or omisions in Directory Listigs, other than charged litig, sha be lited to the amount of actual impairent of the Customer's service and in no event shal exceed one-hal the amount of the fied monthy charges applicable to exchange service afected during the period covered by the diectory in which the error or omision occus. In cases of charged Directory Listigs, the liabilty of the Company sha be lited to an amount not exceedig the amount of charges for the charged litigs involved during the period covered by the diectory in which the error or omision occus. Issued: June 11, 2010 Issued by: Efective: Jef Korn, Chief Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No.2-Telephone Orgial Page 17 SECTON 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Underakg of the Company, (Contd.) 2.1.4 Limtations on Liabilty (Contd.) (0) When a Customer with a non-publihed telephone number, as defied herein, places a cal to the Emergency 911 Servce, the Company wil release the name and address of the calg party, where such inormation can be determied, to the appropriate local governenta authority responsible for the Emergency 911 Service, upon request of such governmenta authority. By subscribing to service under th ta Customer acknowledges and agrees with the release of inormation as described above. (P) The included tariff language does not constitute a determiation by the Commsion that a litation of libilty imposed by the Company should be upheld in a court of law. Acceptace for fig by the Commision recognes that it is a court s responsibilty to adjudicate negligence and consequential damage clai. It is alo the court s responsibilty to determine the valdity of the exculpatory clause. 2.1.5 Notication of Servce-Mfectig Actvities The Company wi provide the Customer reasnable notication of servce-afecg activities that may occu in norma operation of its business. Such activities may include, but are not lited to, equipment or facities additions, removal or rearrangements and routie preventative maitenace. Geeraly, such actvities are not speifc to an individua Customer but afect many Customers' services. No speifc advance notication period is applicable to al servce activities. The Company wi work cooperatively with the Customer to determie the reasonable notication requirements. With some emergency or unplaned servce-afectig conditions, such as an outage resultig from cable damge, notication to the Customer may not be possible. Issued: June 11, 2010 Issued by: Effective: Jef Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARF P.S.c. No. 2- Telephone Orgial Page 18 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Undertakg of the Company, (Contd.) 2.1.6 Provision of Equipment and Facities (A) The Company sha use reanable effort to mata only the facities and equipment tht it fuhes to the Customer. The Customer may not nor may theCustome pert other to reaange, dionnec remove, attmpt to repai, or otherwe intenere with any of the facilties or equipment intaed by the Company, except upon the wrtt const of the Company. (B) The Company may substitute, change or rearange any equipment or facity at any tie and from tie to tie, but shal not thereby alter the tehnca parameters of the servce provided by the Customer. (C) Equipmet the Company provides or inta at the Customer Premies for use in connection with the seices the Company offers sha not be used for any purose other th tht for which the equipment is provided. (D) Except as otherw indicate, Customer provided station equipment at the Customer's premi for use in connecon with the servce shal be so constrcted, maitained and operated as to work satifactoriy with the facities of the Company. (E) The Company shal not be responsible for the intation, operation, or matence of any Customer provided communcations equipment Where such equipment is connected to the facilties fuhed pursuant to th taif, the responsibilty of the Company sha be lited to the fuhig of facilties offered under th ta and to the matece and operation of such facities. Subject to th responsibilty, the Company shal not be responsible for: (1) the though tranmision of sign by Customer provided equipment or for the qualty of, or defects in, such tranmision; or (2) the reception of sign by Customer-provided equipment; or (3) network control signg where such signg is performed by Customer-provided network control signg equipment. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Servces TARFF P.S.c. No. 2- Telephone Origial Page 19 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.1 Underakg of the Company, (Contd.) 2.1.7 Non-Routie Instalation At the Customer's request intation and/ or matenace may be performed outside the Company's regu business hour or in hadous locations. In such cases, chges basd on cost of the actual labor, material, or other costs incued by or chaged to the Company wi apply. If intaation is stated during reguar business hours but, at the Customer's request, extends beyond regu business hours into tie periods includig, but not lited to, weekends, holidays, and/ or night hours, additiona chges may apply. 2.1.8 Special Construction Subject to the agreement of the Company and to al of the regutions contaed in th tarif, special construction or facities may be undertken on a reasnable eforts basis at the request of the Customer. Specia constrcton is constrction undertaken: (A) where facilties are not presently avaible, and there is no other requiment for the facities so constrcted; (B) of a tye other than that which the Company would normlly uti in thefuhig of its servces; (q over a route other th that which the Company would normaly uti in thefuhig of its servces; (D) in a quantity greater than that which the company would normaly constrct; (E) on an expedited basis; (F) on a temporar basis unti permanent facilties are avaible; (G) involving abnorma costs; or (H in advance of its normal constrction. Issued: June 11, 2010 Issued by: Effecve: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Serces TARIFF P.S.c. No. 2- Telephone Orgial Page 20 SECTON 2.0 - RULES AND REGULTIONS (CONT'D) 2.1 Undertg of the Company, (Contd.) 2.1.9 Owership of Facilties Title to al facities provided in accordance with th ta rema in the Company, its parmers, agents, contractors or suppliers. 2.2 Prohibited Uses 2.2.1 The servces the Company offer sha not be usd for any unwf purose or for any use as to which the Customer ha not obtaed al requied governenta approvals, authoriztions, licen, consents and permts. 2.2.2 The Company may requie applicants for servce who intend to us the Company's offerigs for resale and/ or for shared us to fie a lettr with the Company confg that their us of the Company's offergs complies with relevant laws and the Idao Commsion's regutions, policies, orders, and decisions. 2.2.3 The Company may block any sign being tranmitted over its Network by Customers which cause interference to the Company or other users. Customer shal be relieved of al obligations to make payments for chages reltig to any blocked Service and shal indemn the Company for any cla, judgment or libilty resultig from such blockge. 2.2.4 A Customer, joint usr, or authori us may not assign, or tranfer in any maer, the servce or any rights asocte with the servce without the wrtten consent of the Company. The Company wi permt a Customer to tranfer its exitig servce to another entity if the exitig Customer has paid al charges owed to the Company for regute communcations servces. Such a tranfer wi be treated as a diconnection of existig servce and intallation of new servce, and non-recuing intation chages as stated in th taif wi apply. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exange Serces TARIFF P.S.c. No. 2- Telephone Origial Page 21 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.3 Obligations of the Customer 2.3.1 General The Customer sha be responsible for: (A) the payment of all applicable charges pursuant to th tarif; (B) damage to or loss of the Company's facilties or equipment causd by the acts or omisions of the Customer; or the noncompliance by the Customer, with these regutions; or by fie or theft or other casuaty on the Customer Premi, uness caused by the negligence or wil miconduct of the employee or agents of the Company; (C) providing at no chage, as speced from tie to tie by the Company, any needed equipment, space and power to operate Company facities and equipment intaed on the premies of the Customer, and the level of heatig and ai conditionig necessar to maita the proper operatig envionment On such premies; (D) obtag, matag, and otherwe having fu responsibilty for al rightsf- way and conduit necessar for intaation of fiber optic cable and associated equipment used to provide Communcations Services to the Customer from the cable buidig entrance or property lie to the location of the equipment space described in Setion 2.3.1(Q. Any and al costs associated with the obtag and maitag the rightsof-way described herei includig the costs of alterig the strcture to permit intalltion of the Company provided facilties, shal be borne entiely by, or may be charged by the Company, to the Customer. The Company may requie the Customer to demonstrate its complice with th section prior to acceptig an order for servce. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTIONS, INC. Local Exchage Serces TARFF P.S.c. No. 2- Telephone Orginal Page 22 SECTION 2:0 - RULES AND REGULTIONS (CONT'D) 2.3 Obligations of the Customer 2.3.1 General (contd.) (E) providi a safe plaæ to work and complyig with al laws and regutions regadig the workig conditions on the premies at which Company employees and agents sha be intag or. matag the Company's facilties and equipment The Customer may be requied to inta and mainta Company facities and equipment with a haardous area if, in the Company's opinon, injur or damge to the Company employee or property might result from intation or maitece by the Company. The Customer shal be responsible for identig, monitorig, removig and disposing of any hadous materi (e.g., frble asbestos) prior to any constrction or intallation work; (F) complyig with al laws and regutions applicable to, and obtag al consents, approval, liæns and perts as may be requied with respect to, the location of Company facities and equipment in an Customer premis or the rights-of-way for which Customer is resnsible under Setion 2.3.1(D); and grantig or obtag pemision for Company agents or employee to enter the premi of the Customer at any tie for the purose of intag, inpectig, maintag, repaig, or upon termtion of servce as state herein, removing the facilties or equipment of the Company; (G) not creatig or alowig to be placed any lien or other encumbrances on the Company's equipment or facities; and (li makg Company facities and equipment avaible periodicaly for maiteance puroses at a tie agreeable to both the Company and the Customer. No alowance wi be made for the period durg which servce is interrpted for such puroses. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 23 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.3 Obligations of the Customer (Cont'd.) 2.3.2 Liabilty of the Customer (A) The Customer wi be lible for damages to the facities of the Company and for al incidenta and consequential damages caused by the negligent or intentiona acts or omisions of the Customer, its offcers, employees, agents, invite, or contractors where such act or omisions are not the diect result of the Company's negligence or intentiona miconduct (B) To the extent caused by any negligent or intentiona act of the Customer as described in (A), precedig, the Customer shall indenu, defend and hold harmless the Company from and agait al cla, actions, damages, libilties, costs and expenses, includig reasonable attrneys' fees, for (1) any loss, destrction or damage to property of any thd party, and (2) any liabilty incured by the Company to any thd party pursuant to th or any other taif of the Company, or otherwi, for any interrption of, interference to, or other defect in any servce provided by the Company to such thd party. (q The Customer shal not assert any claim agat any other Customer or user of the Company's services for damages resultig in whole or in party from or aring in connection with the furnihig of servce under th tariff including but not lited to mitaes, omissions, interrptions, delays, errors or other defects or mirepresetations, whether or not such other Customer or user contributed in any way to the occurrence of the damages, uness such damages were caused solely by the negligent to intentiona act or omision of the other Customer or user and not by any act or omision of the Company. Nothing in th ta is intended either to lit or to expand Customer's right to assert any claim againt thd parties for damages of any nature other than those described in the precedig sentence. Issued: June 11, 2010 Issued by: Effectve: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions; Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exge Serces TAR P.S.C. No. 2- Telephone Origial Page 24 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.4 Customer Equipment and Chels 2.4.1 General A user may tranmit or receie inormtion or sign via the facities of the Company. The Company's seces are designte priy for the tranmision of voice-grade telephonic sign, except as other state in th ta. A us may tranmit any form of sign tht is compatible with the Company's equipment, but the Company does not guarante tht its seces wi be suitable for purse other th voice-grade telephonic communcation except as spey state in th ta. 2.4.2 Station Equipment (A) Ter equipment of the us's premies and the electrc power consumed by such equipment sha be provided by and maitaed at the expense of the user. The usr is responsible for the proviion of wig or cable to connect its terl equipment to the Company MPP. (B) The Customer is responsible for ensurg tht Cusmer-provided equipment connec to Company equipment and facities is compatible with such equipment and facities. The magntude and chaactr of the voltages and curnts impresse on Company-provided equipment and wig by connection, operation, or matece of such equipment and wig sha be such as not to caus damge to the Company-provided equipment and wiing or injur to the Company's employee or to other persons. Any additional protetive equipment reuied to prevent such damge or injur sha be provided by the Company at the Customer's expen, subject to prior Customer approval of the equipmentexpe. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Busines~ Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Servces TARFF P.S.c. No. 2- Telephone Origial Page 25 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.4 Customer Equipment and Chanels (Contd) 2.4.3 Interconnection of Facilties (A) Local Trafc Exchage provides the abilty for another local exchange provider to termite local trafc on the Company's network. In order to qual for Loca Trafc Exchage the cal must (a) be origiated by an end user of a company that is authorid by the Commsion to provide local exchage servce; (b) origite and termite with a local cag area of the Company. (B) Any specia interface equipment necessar to acheve compatibilty between the facilties and equipment of the Company used for fuhig Communcations Servces and the chanels, facities, or equipment of others shal be provided at the Customer's expens. (q Communcations Services may be connected to the servces or facilties of other communcations cariers only when authorized by, and in accordance with, the term and conditions of the ta of the other communcations carriers which are applicablè to such connections. (D) Facilties funihed under th taif may be connected to Customer provided termil equipment in accordance with the provisions of this taif. Al such term equipment shal be regitered by the Federal Communcations Commission pursuant to Par 68 of Title 47, Code of Federal Reguations; and al user-provided wig shal be intaed and maintaed in complice with those regulations. Issued: June 11, 2010 Issued by: Effective: Jeff Kom, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTIONS, INC. Loca Exchge Servces TARFF P.S.c. No. 2- Telephone Orgial Page 26 SECTION 2.0 - RULES AND REGULTIONS (CONT'D) 2.4 Customer Equipment and Chels (Contd.) 2.4.4 Inpectons (A) Upon sutable notication to the Customer, and at a reasonable tie, the Company may make such tets and inpecons as may be necessar to determie tht the Customer is complyig with the requiments set forth in Setion 2.4.2(B) for the intation, operation, and matenace of Customer-provided facilties, equipment, and wiing in the connecon of Customer-provided facities and equipment to Compàny-owned facities and equipment (B) If the proteve requiements for Customer-provided equipment are not being complied with the Company may tae such acton as it deems necessar to protet its facities, equipment and pennel The Company wi noti the Customer promptly if there is any nee for futher corrective action With ten days of receiving th notice, the Customer must tae th corrective action and noti the Company of the acton taen If the Customer fai to do th, the Company may tae whatever additiona action is deemed necessar, includig the suspension of service, to protet its facilties, equipment and personnel from har. (q If ha to the Company's network, pesonnel or servces is iment, the Company resrves the right to shut down Customer's servce imeditely, with no prior notice requied. Issued: June 11, 2010 Issued by: Effectve: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Loal Exchange Servces TARIFF P.S.c. No. 2- Telephone Orgial Page 27 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.5 Customer Deposits and Advance Payments 2.5.1 Advance Payments Resrved for futue use. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 CREXENDO BUSINESS SOLUTIONS, INC. Loca Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 28 SECTON 2.0 - RULES AND REGULTIONS (CONT'D) 2.5 Customer Deposits and Advance Payments (Contd.) 2.5.2 Deposits Reserved for futue us. Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchage Servces TARF P.S.c. No. 2- Telephone Orgial Page 29 SECTON 2.0 - RULES AND REGULATIONS (CONT'D) 2.6 Payment Arangements 2.6.1 Payment for Servces The Customer is responsible for the payment of al charges for facilties and serves fuhed by the Company to the Customer. The Customer is responsible for the payment of federal excie taes, state and local sales and use taes and sim taes imposed by governenta jurdictions, al of which shall be separately designted on the Company's invoices. Any taes imposed by a local jurdicton (e.g., county and muncipal) wi only be recovered from those Customers residig in the afected jurisdictions. 2.6.2 Bilg and Collecton of Chges The Customer is responsible for payment of al charges incurred by the Customer or other users for services and facilties fuhed to the Customer by the Company. (A) Non-recg charges are due and payable with thty (30) days afr the date the invoice is maed to the Customer by the Company. (B) The Company shal present invoices for recing chges monthy to the Customer, in advance of the month in which service is provided, and recing charges shal be due and payable with thty (30) days afer the date the invoice is maied to the Customer by the Company. When bilg is basd upon Customer usage, usage charges wi be biled monthy for the precedig bilg period. (C) When servce does not begi on the fist day of the bilg period, or end of the lat day of the bilg period, the charge for the fracton of the month in which service was fuhed wi be calcuated on a pro rata basis. For th purpose, every month is considered to have th (30) days. Issued: June 11, 2010 Issued by: Effective: Jeff Korn Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Servces TARFF P.S.c. No. 2- Telephone Orgi Page 30 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.6 Payment Arangements (Contd.) 2.6.2 Billing and Collection of Chges (Contd.) (D) Bilg of the Customer by the Company wi begi on the Servce Commencement Date, which is the day on whi the Company noties the Customer that the sece or facity is avaible for us, except tht the Servce Commencement Date may be postponed by mutual agrment of the parties, or if the service or facity doe not conform to stadads set fort in th ta or the Servce Order. Bilg accres though and includes the day that the servce, cicut, arangement or component is diontiued. (E) If any porton of the payment is not received by the Company with 30 days of receipt of th bil, or if any porton of the payment is received by the Company in fuds which are not imediately avaible upon presntment, then a late payment chage of 1.5% per month shal be due to the Company. A late payment charge is not applicable to subsequent rebilg of any amount to which a late payment chge ha aleady ben applied. late payment chges are to be applied withoutdicrtion (F the Customer should noti the Company of any diputed items on an invoice with sixty (60) days of receipt of the invoic. If the Customer and the Company are unble to resolve the dipute to thei mutual satifacton, the Customer may fie a complait with the Commsion in accordance with the Commsion's rules and procedure. The address of the Commsion is as follows: Idaho Public Utiities Commission 472 West Washigton Street Boise, Idaho 83702 The date of the dipute shall be the date the Company receives sufficient documentation to enable it to investigate the dipute. The date of the resolution is the date the Company complete its investigation and noties the Customer of the disposition of the dispute. (G) If service is dionnected by the Company (in accordance with Setion 2.6.3 followig) and later re-intaed, re-intation of servce wi be subject to all applicable intation charges. If seice is suspended by the Company (in accordance with Seon 2.6.3 followig) and later restored, restoration of servce wi be subject to the rates in Seon 4.3. Issued: June 11,2010 Issued by: Effective: Jef Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARF P.S.c. No. 2- Telephone Origial Page 31 SECTION 2.0 - RULES AND REGULATIONS (CONT'D) 2.6 Payment Arangements (Cont'd.) 2.6.3 Discontinuance of Servce for Cause The Company may dicontiue service for the followig reasons provided in th Setion 2.6.3. Customers wi be provided ten (10) days writt notice prior to diontiuance uness otherwise indicated. Notice wi be provided vi First Clas U.S. Mai Upon the Company's dicontiuance of servce to the Customer under Setion 2.6.3(A) or 2.6.3(B), the Company, in addition to al other remedies tht may be avaible to the Company at law or in equity or under any other provision of th taif, may declae al futue monthy and other charges which would have been payable by the Customer during the remaider of the term for which such services would have otherw been provided to the Customer to be imeditely due and payable. (A) Upon nonpayment of any amounts owig to the Company, the Company may discontiue or suspend service without incurrig any liabilty. Company wil comply with the Telephone Customer Relations Rule. (B) Upon violation of any of the other material te or conditions for fuhig service the Company may, dicontiue or suspend sece without incurig any libilty if such violation contiues during tht period. (q Upon condemnation of any mate portion of the facities usd by the Company to provide serice to a Customer or if a casuaty renders al or any mateia portion of such facilties inoperable beyond feasible repai, the Company, by notice to the Customer, may diontiue or suspend service without incuring any libilty. (D) Upon the Customer's inolvency, assignent for the beneft of creditors, fig forbanruptcy or reorgantion, or faig to dihage an involunta petition with the tie permttd by law, the Company may imediately diontiue or suspend serce without incurring any libilty. Company wi comply with Federal Banptcy law and rues. (E) Upon any governmenta prohibition or governmental requied alteration of the services to be provided or any violation of an applicable law or regution, the Company may immeditely dicontiue service without incuing any liabilty. Issued: June 11, 2010 Issued by: Effective: Jeff Korn Chef Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTONS, INC. Loal Exchage Servces TARFF P.S.C. No. 2- Telephone Orgial Page 32 SECTON 2.0 - RULES AND REGULATIONS, (CONTNUD) 2.6 Payment Arangements, (Contiued) 2.6.3 Discontiuance of Serce for Cause (Cont'd) (F Without notice in the event of fraudulent use of the Companý s network. The Customer wi be lible for al relate costs. The Customer wi alo be responsible for payment of any reconnection chages. . (G) Without notice in the event of Customer us of equipment or servces in such a maer as to adverly afect the Companý s sece to others. (H) Without notice in the event of tapeg with the equipment or servces funihed by the Company. Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.C. No. 2- Telephone Origial Page 33 SECTION 2.0 - RULES AND REGULATIONS, (CONTINUED) 2.6 Payment Arangements, (Continued) 2.6.4 Notice to Company for Cacellation of Servce Customers desirg to termite servce shal provide the Company th (30) days notice of desire to termate service. If speal constrcton is involved, the requied notice shal be written. 2.6.5 Cacellation of Application for Servce (A) Where the Company permts the Customer to cancel an application for servce prior to the stat of service or prior to any speci constrction, no charges wi be imposed except for those specified below. (B) Where, prior to cancelltion by the Customer, the Company incurs any expenss in intag the servce or in preparing to inta the service that it otherwe would not have incurred, a charge equal to the costs the Company incured, less net salvage, shal apply, but in no case shal th charge exceed the sum of the charge for the mium period of services ordered, includig intaation charges, and al chges others levy agait the Company that would have been chageable to the Customer had service begu. (q Where the Company incurs any expene in connection with specia construction, or where special arangements of facilties or equipment have begu, beore the Company receives a cancellation notice, a chge equal to the costs incurred, less net salvage, may apply. In such cases, the chage wi be based on such elements as the cost of the equipment, facilties, and material, the cost of intalltion, engieering, labor, and supervision, general and admtrative expee, other dibursements, depreciation, maintenance, taes, proviion for retun on investment, and any other costs associated with the special constrction or arrangements. (D) The special charges described in 2.6.5(A) though 2.6.5(Q wi be calculated and applied on a case-by-case basis. . Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINSS SOLUTONS, INC Loal Exchge Servces TARFF P.S.c. No. 2- Telephone Orginal Page 34 SECTON 2.0 - RULES AND REGULATIONS, (CONTINUED) 2.6 Payment Arangements, (Contiued) 2.6.6 Changes in Serces Requested If the Customer maes or reuests mate chge in circut engieering, equipment specations, serve parametes, prem loctions, or otherw materiy modies any provision of the application for sece, the Customers intation fee shal be adjuste accordigly. 2.6.7 Bad Check Charge A serVce charge of $20.00. wi be assessed for al checks retuned by a ban or other fici intitution for: Inufcient or uncollected fuds, closed account, apparent taperig, mising signtue or endorsement, or any other inufciency or dicrepancy necessitatig retu of the intrent at the dietion of the drawee ban or other fici intitution. 2.7 Alowances for Interrptions in Servce 2.7.1 General Credit for Interruptions: When the use of service or facilties funihed by the Company is interrupted due to any cause other than the negligence or wil act of the Customer, or the operation or faiure of the facilties or equipment provided by the Customer, pursuant to IDAP A 31.41.01 Rules 502 and 503 subject to interruption wil be alowed for the service and facilties rendered useless and inoperative by reason of the interruption, whenever said interruption contiues for a period of 24 hours or more from the tie the interrption is reported to or known to exist by the Company, except as otherwie specifed in the Company's tas. If the Customer reports a service, facilty or circuit to be inoperative but declies to release it for testig and repair, it is considered to be impaied, but not interrupted. For calcutig credit alowances, every month is considered to have 30 days. A credit alowance is applied pursuant to IDAPA 31.41.01 Rules 502 and 503 based on the rates specifed hereunder for Local Line or Local Tru Service and is dependent upon the lengt of the interruption. Ony those facilties on the interrupted portion of the circuit wil receive a credit. Credit allowances for servce outages that exceed 24 hours in duration wi be rounded up at the next whole 24 hours. Issued: June 11, 2010 Issued by: Effective: Jeff Kom, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 35 SECTION 2.0 - RULES AND REGULATIONS, (CONTINUED) 2.7 Alowances for Interrptions in Servce, (Contiued) 2.7.1 General (Contiued) (q If the Customer reports a servce, facilty or cicuit to be interrpted but declies to release it for testig and repai, or refues access to its premies for test and repair by the Company, the servce, facilty or cicut is considered to be impaied but not intepted. No credt alowances wi be made for a servce, facilty or circut considered by the Company to be impaied. (D) The Customer sha be responsible for the payment of serce charges as set forthherein for visits by the Companý s agents or employees to the premies of the Customer when the service diculty or trouble report results from the use of equipment or facities provided by any party other than the Company, includig but not lited to the Customer. 2.7.2 Limtations of Allowances No credit alowance wi be made for any interrption in service: (A) interruptions due to the negligence of, or noncompliance with the provisions of th tarif by, the Customer, Authorized User, Joint-User, or other common carrier providig service connected to the service of Company; (B) interruptions due to the negligence of any person other than the Company including, but not lited to, the Customer connected to the Company's facilties; (q interruptions due to the faiure or malfction of non-Company equipment; (D) interruptions of service during any period in which the Company is not given full and free access to its facilties and equipment for the purpose of investigatig and correctig interrupti'?ns; Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRO BUSINESS SOLUTONS, INC.Lo Exge Serces.TARF P.S.c. No. 2- Telephone Origial Page 36 SECTION 2.0 - RULES AND REGULATIONS, (CONTINUED) 27 Alowances for Interrptions in Servce, (Contiued) 27.2 Limtations of Alowances (Cont d) (E interruptions of servce durig a period in which the Customer contiues to use the servce on an impaied basis; (F interrptions of sece during any period when the Customer has released service to the Company for matence purose or for implementation of a Customer order for a change in sece arangements; (G) interruption of service due to circustaces or causes beyond the control of the Company. 2.7.3 Use of Another Mean of Communcations If the Customer elects to us another mean of communcations durg the period of inteption, the Customer must pay the chges for the alterntive servce usd. 2.8 Cacellation of Servc£'eration Liabilty If a Customer cancel a servce order or tete servces beore the completion of the term for any reasn other than a servce inteption (as defed in Setion 2.7.1) or where the Company breaches the term in the servce contract, Customer may be requested by the Company to pay to Company termition libilty charges, which are defed beow. These charges shal beome due and owig as of the effective date of the cancelltion or termtion and be payable with the period set forth in Setion 2.6.2. 28.1 Termation Liabilty Customer's termtion libilty for canceltion of service shal be equal to: (A) al unpaid non-recg charges reanably expended by Company to establih servce to Customer, plus; (B) any dionnecon, early cancelltion or temition charges reasonably incurred and paid to thd parties by Company on beal of Customer, plus; (C) al recg chges speced in the applicable Sece Order for the balance of the then curent te diounted at the prie rate anounced in the Wall Street Journ on the thd business day followig the date of cancelltion; (0) mius a reasonable alowance for costs avoided by the Company as a direct result of Customer's cancelltion Issued: June 11, 2010 Issued by: Efective: Jef Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Original Page 37 SECTION 2.0 - RULES AND REGULATIONS, (CONTINUD) 2.9 Tranfers and Assignments Neither the Company nor the Customer may assign or tranfer its rights or duties in connection with the serces and facities provided by the Company without the writtn consent of the other party, except that the Company may assign its rights an duties to a) any subsidi, parent company or afate of the Company; b) puruant to any sale or tranfer of substatiy al the assets of the Company; or c) puruant to any ficing, merger or reorgaation of the Company. 2.10 Flexible Pricing Notice to Customers of rate changes shal be made in accordance with Idaho Code 62-606. Where there are no regulations, notication wil be made in a maner appropriate to the circumtaces involved. A Customer can request that the Company diconnect servce that is provided under the Flexible Pricing due to a price increase. The cutomer wi be credited for the difference between the new price and the old price retroactive to the effective date of the price increase if the customer noties the Company of its desire to disconnect servce with 20 days of receiving notication of the price increase. 2.11 Reserved for Futue Use Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARF P.S.c. No. 2- Telephone Orgial Page 38 SEmON 2.0 - RULES AND REGULATIONS, (CONTINUED) 2.12 Notices and Communcations 2.12.2 The Customer sha designte on the sece order an addrs to which the Company sha mai or deliver al notices and other communcations, except tht Customer may alo designte a separate address to which the Companý s bil for serice shal be maed. 2.12.3 The Company sha designte on the sece order an address to which the Customer shal mai or delier al notices and other communcations, except tht Company may designte a separate address on each bil for seæ to which the Customer sha ma payment on that bil 2.12.4 Except as otherwe stated in th ta, al notices or other communcations requied to be given pursuant to th ta wi be in wrti. Notices and other communcations ofeither party, and al bil maed by the Company, sha be preumed to have ben delivered to the other party on the thd business day followig placement of the notice, communcation or bil with the U.S. Mai or a private delivery service, prepaid and properly addressed, or when actaly received or refud by the addressee, whicheverocs fist 2.12.5 The Company or the Customer sha advi the other par of any changes to the addresses designate for notices, other communcations or bilg, by followig the procedures for givig notice set fort here Issued: June 11, 2010 Issued by: Efective: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origi Page 39 SECTON 3.0 - SERVICE AREAS 3.1 Exchane Serce Areas Local exchage servces are provided, subject to avaiabilty of facities and equipment, in area curently served by the followig Incubent LECs: 1) Qwest 3.2 Rate Oasses Chges for local services provided by the Company may be based, in part, on the Rate Oass associated with the Customers End Offce. The Rate Cls is determied by the tota access lies and PBX tr in the local cag area which can be reached from each End Offce. In the event that an Incumbent LEC or the Idaho Commsion reclasifes an exchge from one Rate Clas to another, the reclassifcation wi alo apply to customers who pinchae serices under th taif. Local calg areas and Rate Class assignents are equivalent to those areas and classe speced in Qwest s Southern Idaho Basic Local Exchge Tarif and Nortern Idaho Exchange and Network Servces Tarif and Verion Nortwests IPUC NO.8 - Local Network Access Seces Tarif. Qwest Souther Idaho Rate Clses (LTA 652) RATE CLASSES 1 lA 2 Qwest Nortern Idaho Rate Clases (LATA 676) RATE CLASSES 1 2 Verion Northwest Rate Classes RATE CLASSES A-I J K L M N o P Q R Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 4u SECTON 4.0 - SERVlæ CHGES AN SURCHGES 4.1 Servce Order and Chge Ches Non-recg chges apply to processing Sece Orders for new sece, for chges in service. Line Connection Chge Qwest LATA 652/ South Idaho First Lie Each Additiona Lie QwestLATA676/ North Idao First Lie Each Additiona Lie Veron Northwest First Line Each Additiona Lie Line Change Charge Qwest LATA 652 / South Idaho First Line Each Additiona Line Qwest LATA 676 / Nort Idao First Line Each Additiona Lie Verion Northwest First Li Each Additiona Lie Record Order Charge Qwest LATA 652 / South Idao Qwest LATA 676/ Nort Idao Verion Northwest Business Residence $5200 $30.00 $52.00 $30.00 $4.00 $27.00 $4.00 $27.00 $45.00 $30.00 $45.00 $30.00 $13.50 $13.50 $13.50 $13.50 $20.00 $20.00 $20.00 $20.00 $3.00 $15.00 $30.00 $15.00 $20.00 $8.00 $5.00 $5.00 $12.00 $10.00 Issued: June 11, 2010 Issued by:Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Effective: CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 41 SECTION 4.0 - SERVICE CHARGES AN SURCHARGES (CONTINUD) 4.2 Maitenance Visit Charges Maiteance Visit Charges apply when the Company dipatches personnel to a Customer s premies to perform work necessar for intag new servce, efectig changes in servce or resolving troubles reported by the Customer when the trouble is found to be caused by the Customer s facities. Maitenance Visit Charges wi be credited to the Customer s account in the event trouble is not found in the Company facilties, but the trouble is late determed to be in those facilties. The tie period for which the Maitece Visit Charges is applied wi commence when Company personnel are dipatced at the Customer premis and end when work is completed. The rates for Maitenace of Servce var by tie per Customer request Duation of Time, per tehncian Business Residence Qwest LATA 652 / South Idaho Schedule ¡i Intial 15 miute increment $49.00 $49.00 Each Additional 15 miute increment $10.00 $10.00 Schedule IF Intial 15 miute incrment $54.00 $54.00 Each Additional 15 miute increment $15.00 '$15.00 Schdule IIF Intial 15 miute increment $59.00 $59.00 Each Additiona 15 miute increment $20.00 $20.00 Qwest LATA 676 / North Idaho Trip Chage $25.00 $25.00 Inti15 miute increment $60.00 $60.00 Each Additional 15 miute increment $30.00 $30.00 Verin Northwest Each 15 miute increment Multi-Line $15.00 N/A Each 15 miute increment Individual Lie $10.00 $10.00 1 Applicable to work performed Monday though Friday between 8:00 a.m. and 5:00 p.m. 2 Applicable to work performed Monday though Friday at hours other than Schedule I and all day Satuday. 3 Applicable to work performed on Sundays and holidays. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Lega Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Ariona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Serces TARFF P.S.c. No. 2- Telephone Orgial Page 42 SECTION 4.0 - SERVICE CHARGES AND SURCHARGES (CONTINUED) 4.3 Restoration of Servce A restoration chge applies to the restoration of suded servce and facities beause of nonpayment of bil and is payable at the tie tht the restoration of the suspended service and facities is aranged. The retoration chge doe not apply when af dionnecon of servce, service is later re-intaed. Per occasion Business $45.00 Residenæ $45.00 Issued: June 11, 2010 Issued by: Effecve: Jef Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIF P.S.C. No. 2- Telephone Orginal Page 43 SECTION 5.0 - NEORK SERVICES DESCRONS 5.1 General 5.1.1 Servces Offered The followig Network Servces are avaible to business Customers and for resale by other carriers certicated by the Idaho Commsion: Stadard Business Lie Servce Stadard Residence Line Servce PBX Tru Servce Direct Inward Dia (DID) Servce Advanced Servces Optional Calg Feahies The following servces are avaible to business Customers and are not offered on a resale basis as of the effective date of th page. Listig Services (includig Non Publihed and Non. Listed Seces) Directory Assistace Micelleous Services 5.1.2 Application of Rates and Charges Al serces offered in th ta are subject to service order and chge chages where the Customer requests new services or changes in existig services, as well as indicated Non- Recrring and Monthy Recrig Chges. Charges for local calg services may be assessed on a measured rate basis and are additiona to monthy recg chages shown for Business lies, PBX Tru, DID Tru and Digita/DSI serce. Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origi Page 44 SECTION 5.0 - NETWORK SERVICES DESCRIPTIONS, (CONT'D) 5.1 General (Contiued) 5.1.3 Emergency Servces Cag Plan Access (at no additiona chage) to the local opeator or emergency servces bureau by dig 0- or 9-1-1 is offered at no chge to the Customer. Message toll telephone cal, to goverenta emergency servce agencies as set fort in (A) followig, havig pri or pricipal reponsibilty with respec to the proviion of emergency seces to pesons and prope in the area from which the cal is made, meetig the defition and crite of an emergency cal as set forth in (B) followig are offered at no charge to Customers: Governenta fie fightig, Idaho State Highway Patrol, police, and emergency squad service (as designted by the approprite governenta agency) qual as governenta emergency servce agencies provided they anwer emergency service cal on a personay attded (live) twenty-four (24) hour basis, thee hundred sixty-five (365) days a yea, including holidays. An emergency is an occuenc or set of cicutace in which conditions pose imedite theat to human lie, propert, or both and necessitate tht prompt action be taken An emergency ca is an origite ca of short duration to a governenta emergency services agency in order to sek assistace for such an emergecy. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origi Page 45 SECTION 5.0 - NETWORK SERVICES DESCRIPTIONS (CONTINUED) 5.2 Ca Timg for Usage Sensitive Servces Where charges for a servce are specifed based on the duration of us, such as the duration of a teephone cal, the followig rues apply: 5.2.1 Cal are meaured in durationa increments identied for each serce. Al cal, whi are fractions of a measurement increment, are rounded-up to the next whole unt. 5.2.2 Timg on complete cal begi when the cal is anwered by the caled par. Anwerig is determied by hardware anwer supervision in al cases where th signg is provided by the termatig local carer and any intermedite carrier(s). 5.2.3 Timg termites on al call when the calg party hangs up or the Company's network receives an off-hook sign from the termitig carier. 5.2.4 Cal origitig in one tie period and termitig in another wi be biled in proporton to the rates in effect during diferent segments of the cal 5.2.5 Al ties refer to local tie. Issued: June 11, 2010 Issued by: Effecve: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRNDO BUSINSS SOLUTIONS, INC. Loal Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 46 SECTION 5. 0 - NETORK SERVICES DESCRIPTIONS (CONTINUED) 5.3 Distance Cacutions Where chges for a servce are sped ba upon ditace, the followig rues apply: 5.3.1 Distace betwee two points is meaed as ailie ditae between the rate centers of the origitig and tetig teephone lies. The rate center is a set of geographic coordiate, as referenced in Loal Exchage Routig Guide issued by Bellcore, assocated with each NP A-NX combintion (where NP A is the area code and NX is the fist thee digits of a seven-dgit telephone numbe). Where there is not telephone number associated with an access lie on the Company's network (such as a dedicated 800 or WATS access lie), the Company wi apply the rate center of the Customers mai bilg telephone number. 5.3.2 The ailie ditace between any two rate centers is determied as follows: Step 1: Obtain the "v" (vercal) and "H" (horinta) coordites for each Rate Center from the above-referenced Belcore docent. Step 2: Computer the dierence between he "v" coordite of the two rate centers; and the dierence between the two "H" coordites. Step 3: Square each dierence obtaed in step (b) above. Step 4: Add the squae of the "v" dierence and the squae of the "H" dierence obtaed in step q above. Step 5: Divide thesum of the squares by 10. Round to the next higher whole numbe if any fraction is obtaed. Step 6: Obta the square root of the whole number result obtaed above. Round to the next higher whole number if any fraction is obtaed. Th is the ailie mieage. 5.3.3 The formul for ditace calcutions is the square root of: (V¡Vil+(H¡H¡lJ 10 Issued: June 11, 2010 Issued by:Effective: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Loca Exchange Servces TARFF P.S.c. No. 2- Telephone Onginal Page 47 SECTION 5.0 - NETWORK SERVICES DESCRIPIONS (CONTINUED) 5.4 Rate Periods for Time of Day Sensitive Serces 5.4.1 For tie of day, usage senitive servces, the followig rate periods apply uness otherwe specifed in th taif. Monday. Fnday Sat Sun. 8 am. Daytime Ra Penod to Sp.m* Sp.m.Evening Ra Penod Evening to Rae 11 p.m.*Penod 11 p.m. Nightleekend Rae Penod to 8am.* *Up to but not includig. 5.4.2 Cal are biled based on the rate in efect for the actual tie period(s) during which the cal occus. Cal tht cross rate period boundares are biled the rates in effect in tht boundar for each portion of the cal based on the tie of day at the Customer location 5.4.3 For services subject to holiday dicounts, the followig are Company recogned nationa holidays, determed at the location of the calg station. The eveng rate is used on nationa holidays, uness a lower rate normaly would apply. New Year's Day Memorial Day Independence Day Thangivig Day Chistmas Day Januar 1 As Federally Observed July 4 As Federally Observed December 25 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Lega Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTONS, INC. Local Exchage Serces TARF P.S.c. No. 2- Telephone Orgial Page 48 SECTON 5.0 - NETWORK SERVICES DESCRPTIONS (CONTINUED) 5.5 Standard Residence Line The Stadard Residence Line provides a Customer with a single, anog, voice-grade telephonic communcations cheL which ca be usd to place or receive one cal at a tie. Stadard Residence Lies are provided for the connecon of Customer-provided wig and single station sets or facsime maches. 5.6 Standard Business lie The Stadard Business Line provides a Customer with a single, anog, voice-grade telephonic communcations chanel which can be us to place or receive one cal at a tie. Stadad Business Lies are provided for the connection of Customer-provided wig and single station sets or facsime machies. An optiona per lie Huntig featue is avaible for multi-lie Customers which routes a cal to an idle station lie in a prearanged group when the caled station lie is busy. 5.7 PBX Tru Servce Basic PBX Tru Servce provides a Customer with a single, voice-grade telephonic communcations chanel which can be usd to place or rece one cal at a tie. Basic Trun are provided for connecon of Customer-provided priate branch exchanges (PBX) to the public switched teecommuncations netork. Each Basc PBX Tru is provided with touch-tone signg and may be confgued into a hunt group at no additional charge with other Company- provided Basic PBX Tru. The sign is an anog sign at the DS level 5.8 Reserved for Futue Use 5.9 Direct Inward Dialg (DID) Serce Diec Inward Dig ("DID") pets ca incomig to a PBX system or other Customer Premies Equipment to be routed to a spec station without the assistace of an attndant DID cal are routed diectly to the station assocted with the caled number. DID servce as offered by the Company provides the necessa tr, telephone numbers, and out-puling of digits to enbles DID service at a Customers location DID serce requies specW PBX softare and hardware not provided by the Company. Such hardware and softare is the responsibilty of the Customer. Issued: June 11, 2010 Issued by: Effectve: Jef Korn Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Loal Exchge Servces TARFF P.S.C. No. 2- Telephone Origial Page 49 SECTION 5.0 - NETWORK SERVICES DESCRIPTIONS (CONTINUED) 5.10 Reserved for Futue Use 5.11 Optional Calg Featues The featues lited in Seon 5.11.1 are offered by the Company to Business Customers. Refer to Price Lists in Setion 7 of th ta for specc featues offered with each type of local exchange servce. 5.11.1 Featues Descrptions (A) Flexible Ca Forwardig: Provides end-usr control for cal forwardig capabilties via di-accessed voice prompt menus. Customers may forward call to a primar local or long ditace. The end-user may spe a secondar location for routig of go unanwered at the forward-to location or reach a busy sign. This secondar location may be another telephone number, pager or voice messagig servce. Other capabilties included with th featue include: Speed Forwardig; Priority Sceenig; Rig Control; and Timed Forwardig. It is the responsibilty of the Customer to subscribe to the teephone number, pager or voice messagig servce used as the secondar location. (B) Cal Forwardig Don't Anwer: Permts the forwardig of incomig call when theend-user s lie rema unered afr a pre-designted ringig inteal. The ringig interval beore forwarding and the forward-to number are fied by the servce order. However, the end-user has the abilty to tun the feature on or off at hi/her diretion (C) Cal Forwarding Busy Line: Permits the forwardig of incomig cal when the end- users lie is busy. The forwarded number is fied by the end-user service order. However, the end-user ha the abilty to tun the featue on or off at hi/her discretion. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Serces TAR P.S.c. No. 2- Telephone Origi Page 50 SECTON 5.0 - NETWORK SERVICES DESCRIIONS (CONTINUD) 5.11 Optional Cag Featues, (contiued) 5.11.1 Featue Desptions, (contiued) (D) Preferred Ca Forwardig: Perts the end-usr to automaticaly forward to another numbe cal recved from up to si end-user pre-seected telephone numbes programed into the featues screeg lit The end-us controls when the featue is active, the forward-tonumber and can add or remove calg numbers from the featue's sceenig lit (E) Cal Forwardig Varable: Perts the end-usr to automatialy forward (tranfer) al incomig cal to another teephone number, and to restore it to norml operation at their dietion. The end-user must di an activation code from hi/her exchage lie along with the forward-to numbe in order to ti the featue on A separate code is dialed by the end-user to deactate the featue. (F Cal Forwardig Varable, Remote Access: Perts the end-us to automaticaly forward (tranfer) al incomig cal to another teephone number, and to restore it to normal operation at thei dicretion The end-us must dial an activation code along with the forward-to number in order to tu the featue on. A separate code is dialed by the end-us to deactvate the featu. Feature actvation may be perormed from the end-user's exchge lie or remotey from some other lie. Remote access requies the end-user to (1) di a spe access numbe 2) ente their seven-digit telephone numbe and 3) ente a persona identication numbe prior to forwardig their cal. (G) Thee Way Calg: Permts the end-us to add a thd party to an establihed connection When the th~ par anwers, a two-way conversation can be held before addig the origi par for a theeway coIlerence. The end-user intitig the conference controls the cal and may diconnect the thd party to reetablih the origial connection or establih a connection to a dierent thd party. The featue may be used on both outgoing and incomig cal. (H Multiple Directory Number Distictve Rigig: Th featue alows an end user to determe the source of an incomig cal from a diticte ring. The end user may have up to two additiona numbers assigned to a single lie (i.e. Distictive Rigig _ First Number and Distictive Rigig - Seond Numbe). The designate priar number wi receive a norm rigig pattrn other numbes wi receive ditictive rigig pattrn. The pattrn is bas on the telephone number that the calg pardi. Issued: June 11,2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Orgial Page 51 SECTION 5.0 - NETWORK SERVICES DESCRIPTIONS (CONTINUED) 5.11 Optional Calg Featues, (contiued) 5.11.1 Featue Descrptions, (contiued) (I Speed Cag: Permts the Customer to place cal to other telephone numbers by dig a one or two digit code rather than the complete telephone number. The featue is avaiable as either an eight (8) code lit or a thty (30) code lit Code lits may include local and/ or toll teephone numbers. The Customer has the abilty to add or remove telephone numbers and codes to/from the speed calg lit without assistace from the Company. (J Repeat Dialing: Permts the end-usr to have cal automaticaly redialed when the fist attmpt reaches a busy number. The lie is checked every 45 seconds for up to 30 miute and alerts the Customer with a ditictive ringig pattrn when the busy number and the Customers lie are free. The Customer can contiue to make and receive cal whi the featue is activated. The followig tyes of cal caot be reached using Repeat Dilig: Cal to 800 Service numbers Cal to 900 Servce numbers Cal preceded by an inteexchage carier access code Internationa Direct Ditace Diaed ca Ca to Directory Assistace Cal to 911 (K) Caller ID: Permits the end-user to view a Direcory Name and Directory Number of the calg party on incomig telephone cal. Inormation is displayed on a specialid CPE not provided by the Company. The featue alo provides the date and tie of each incomig cal. It is the responsibilty of the Customer to provide the necessar CPE. In some situations, the calg party's city and state may be diplayed rather than a Direcory Name, dependig on avaiable cal data. (L) Cal Selector: Alows a Customer to assign a maxum of 15 telephone numbers to a special lit. The Customer wi hear a ditictive ring when cal are received from teephone numbers on that lit. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchange Serces TAR P.S.c. No. 2- Telephone Orgi Page 52 SECTION 5.0 - NETORK SERVICES DESCRIPTIONS (CONTINUED) 5.11 Optional Caling Featues, (contiued) 5.11.1 Featue Descptions, (contiued) (M) Ca Waitig: Alows the end-us to control the treatment applied to incomig cal whie the Customer is off-hook on an extig cal Th featue includes the capabilties of Ca Waitig Basic plus additiona ca treatment options. Treatment options offered with Cal Waitig Deluxe include: Anwer the waitig ca and placig the fist party on hold; Anwer the waitig cal and dionnectig from the fist party; Direct the waitig caler to hold vi a recordig Forward the waitig caler to another location (e.g., voice maibox or telephone anwerig seice) Ful utition of Ca Waitig Deluxe requies spe CPE not provided by the Company. It is the responsibilty of the Customer to provide the necessar CPE. The end-us must have Caer il Basic or Deluxe for diplay of calg party identication inormation for waitig cal. The end-usr must have a Cal Forwardig dont Anwer featue active in order to forward a waitig cal to another location. (N) Ca Tracing: Alows the tracig of nuiance cal to a speced telephone number suspected of origiatig from a given local offce. The tracig is activated upon entering the spec di code. The origitig telephone number, outgoing tr number or termiti number, and the tie and date are generate for every cal to the specifed telephone number can then be identied. (0) Cal Block: Alows the end-usr to automaticaly block inomig cal from up to six end-user pre-selecte telephone numbers programed into the featue's screenig lit Calers whose numbers have be blocked wi hear a recorded message statig that their cal has been bloced. The end-user controls when the featue is active, and can add or remove calg numbes from the featue's screenig lit Issued: June 11, 2010 Issued by: Efecve: Jef Kom, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Ariona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No.2-Telephone Orgi Page 53 SECTON 5.0 - NETWORK SERVICES DESCRIIONS (CONTINUD) 5.11 Optional Caling Featues, (continued) 5.11.1 Featue Descrptions, (contiued) (P) Cal Retu Alows the Customer to retu a cal to the lat incomig cal whetheranwered or not Upon activation, it wi redi the numbe automaticaly and contiue to check the number every 45 seconds for up to 30 miute if the numbe is busy. The Customer is alerted with a ditictive ringig pattrn when the bus number is free. When the Customer anwers the rig, the cal is then completed. The calg pars number wi not be delivered or anounced to the cal recipient under any circumstaces. (Q) Anonymous Cal Rejecton: Permits the end-user to automaticaly reject incomig cal when the call origites from a teephone number which has blocked delivery of its calg number (see Calg Number Delivery Blockig). When active, cal from private numbers wi be routed to a spec anouncement then teted. The featue may be turned on or off by the end-user by dig the appropriate featu control code. Anonymous Cal Rejection is offered as a stad-alone featue or as an add-on to Caller il Deluxe. (R) Calig Number Deliver Blockig: Prevents the delivery, diplay and anouncement of the end-user's Directory Numbe and Direcory Name on al cal dialed from an exchange serice equipped with th option When active, the end-users telephone name and number wil not appear on the caled pars Cal il CPE or be diclosed in another way. The feature is avaible on a per cal Or per lie basis. With per cal Cag Number Delivery Blockig, it is necessar for the end-usr to dil an activation code prior to placing the call With the per lie version of the featue, al cal are placed with the end-user's number blocked. Per lie end-users must dial an actvation code prior to utiation (S) Message Waiting Indication: Provides the end-user with an audible (stuttr dia tone) or viual (lmp or other CPE diplay) indication that messages are waitig to be retreved. Message Waitig Indication can only be activated/deactivated by a voice maibox or other voice messagig servce provided by the Company or thd party. It is the responsibilty of the Customer to subscibe to a compatible voice messagig service. Visual Message Waitig Indication requires specialid CPE not provided by the Company. It is the responsibilty of the Customer to provide the necessar CPE. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Lega Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchage Serces TARFF P.S.c. No. 2- Telephone Orgi Page 54 SECTON 5.0 - NETORK SERVICES DESCRIPTIONS (CONTINUED) 5.12 Listig Servces For each Customer of Company-provided Exchange Servce(s), the Company shal arrange for the litig of the Customets mai bilg telephone number in the diectory(ies) publihed by the domit Local Exchange Carer in the area at no additional chge. At a Customet s option, the Company wi arange for additiona litigs for an additiona chge. 5.12.1 Non-Published Servce Th optiona servce provides for suppression of prited and recorded diectory litigs. A Customers nae and number do not appea in prited diectories or Directory Assistace Bureau records. 5.12.2 Non-Listed Servce Th optional serce provides for suppression of prited diectory litigs only. Parties may sti obtain the Customet s number by calg the Directory Assistace Bureau. 5.13 Directory Assistance Provides for identication of telephone diory numbe, vi an opeator or automated platform Customer are provided with a maxum of 2 litigs per each cal to Directory Assistace. 5.14 Micelaneous Serces 5.14.1 Presubscrption Servces Th seice provides for the Presubscrption of local exchange lies provided by the Company to the intraLATA and interLATA long ditace carier(s) selected by the Customer. 5.14.2 Pay Per Cal Blockglnblocg Th servce provides the option of blockig, or subsequent unblockig, al 900 and 976 call on a per lie basis. The Company wi provide for per-lie blockig where the Companý s switchg facities permit Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 55 SECTON 6.0 - RESERVED FOR FUE USE 6.1 Reserved for futue use Issued: June 11, 2010 Issued by:Jeff Korn Chief Lega Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoenix, Arizona 85044 Effective: CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 56 SECTON 7.0 - LOC REALE SERVICES PRICE LIST 7.1 General Seces provided in th ta seon ar avaible on a Rese Servce basis. Local Resale Services are provided though the us of reold swtcg and tranport facilties obtaed from Oter Telephone Companes. The rate, terms and conditions se forth in the secon are applicable where the Company provides sped local exchage servces to Customers though resale of local exchange serces. Al rate set forth in th Seon' are subjec to chge and may be chged by the Company pursuat to notice requiements establihed by the Idaho Commsion The rates, tems and conditions set fort in th Seon are applicable as of the effective date hereof and wi not apply to any Customer whose services may have be proviioned though resale of the Companý s local exchange serces, in whole or in par, prior to the eftive date hereof. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Offèer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchage Servces TARIFF P.S.c. No. 2- Telephone Orgi Page 57 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.2 Standard Residence Local Exchange Servce Stadard Residence Local Exchange Service provides the Customer with a single, anog, voice- grade telephonic communcations chel, which can be usd to place or receive one cal at a tie. Stadard Residence Local Exchge Servce lies are provided for the connection of Customer~ provided wiing, telephones, facsime machies or other station equipment An optional per lie Huntig featue is avaiable for multi-lie Customers which routes a cal to the nex idle lie in a prearranged group when the caled lie is busy. Local exchange servce lies and tr are provided on a single par (individual) basis only. No multi-party lies are provided. Sece is avaiable on a flt rate, meaured rate or message rate basis depending on the service pla selected by the Customer. Not al servce pla wi be avaiable in all areas. Recrring charges for Stadard Residence Loal Exchange Service are biled monthy in advance. Usage charges, if applicable are biled in arears. Usage charges may apply for cal placed from the Customer s lie. No usage charges wi apply to cal received by the Customer. Non-recring charges for intation or rearangement of servce are biled on the next months bil imeditely followig work penormed by the Company. Issued: June 11, 2010 Issued by: Effective: Jef Korn Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTONS, INC. Local Exange Servces TARFF P.S.c. No. 2- Telephone Origi Page 58 SEClION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.2 Standad Residence Local Exchange Servce, (Contiued) 7.2.1 Monthly Recurg Charges The followig chges apply to Stadad Residence Loal Exchange Servce lies per month Rate and chges include Touchtone Sece for each lie. The rates and chges below apply to servce provided on a month-tomonth bas. Qwest LATA 652 / South Idaho RATE CL Rate Clas 1 Rate Clas lA Rate Clas 2 SEVlæTY Flt Rate Measured Rate $11.50 $6.75 $12.63 $7.88 $17.50 $10.51 Qwest LATA 676 / North IdahoRATE CL SERVlæ TYE Flt Rate Mea Rate $14.50 $11.40 $16.00 $11.40 Rate Cls 1 Rate Cls 2 Verizn Nortwest RATE CLA Rate Clas A - I Rate ClsJ RateClassK RateClasL RateClassM RateClsN Rate Class 0 RateClasP RateClsQ RateClsR SEVlæTYE Flt Rate $11.35 $11.35 $11.35 $11.35 $11.35 $11.35 $11.60 $11.60 $11.85 $11.85 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Loca Exchange Servces TARF P.S.c. No. 2- Telephone Origial Page 59 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.2 Standad Residence Local Exchange Serce, (Continued) 7.2.3 Usage Sensitive Charges and Alowances (A) Flat Rate Serce No measured or message charges apply to cal placed or received from Flat Rate service lies. Customers receive unted calg with their local calg area. (B) Measured Serce Customers subscribing to Meaured Servce wi be charged a per miute rate for monthy local usage on outgoing cal. The per miute rate is applied to local cal placed from the Customer's lie. Local usage wi be biled in arrears. Qwest LATA 652/ South Idaho Time of Day Day Rate Eveng Rate Night Rate 1st Miute $0.02 $0.02 $0.02 Qwest LATA 676 /North Ida Peak (Mon.-Fri. 8:00am-4:59pm) Off-Peak (Al other ties) Verion Northwest Zone Zone 0 (Home Exchange) Zone 1 (1-10 mies) Zone 2 (11-16 mies) Zone 3 (17-23 mies) AddlMiute $0.02 $0.02 $0.02 1st Miute $0.04 $0.026 Day Addl Miute $0.0200 $0.0300 $0.0500 $0.0700 1st Miute $0.0500 $0.0700 $0.1000 $0.1400 AddlMiute $0.015 $0.0098 Eveng 1st Addl Miute Minute $0.0350 $0.0140 $0.0490 $0.0210 $0.0700 $0.0350 $0.0980 $0.0490 Night 1st Addl Miute Miute $0.0275 $0.0110 $0.0385 $0.0165 $0.0550 $0.0275 $0.0770 $0.0385 Issued: June 11, 2010 Issued by:Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 Effective: CREXENDO BUSINSS SOLUTIONS, INC. Local Exchge Servces TARFF P.S.c. No. 2- Telephone Orgial Page 60 SEClION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.3 Standard Business Local Exchange Serce Stadard Business Lo Exchge Sece provides the Customer with a single, anog, voice- grade telephonic communations chel which ca be usd to place or reeive one cal at a tie. Stadard Business Local Exchge Servce lies are provided for the connecon of Customer- provided wig, teephones, facsime mach or other station equipment An optional per lie Huntig featue is avaible for multi-li Customers which route a cal to the next idle lie in a prearanged group when the caled lie is bus. Local exchage sece lies and tr are provided on a single par (individual) basis only. No multi-party lies are provided. Sece is avaible on a flat rate, measured rate or message rate basis depedig on the servce pla selected by the Customer. Not all servce pla wi be availble in all area. Recug charges for Stadad Business Lo Exchge Sece are biled monthy in advance. Usage chges, if applicable are bil in ars. Usage chges may apply for cal placed from the Customets lie. No usage chges wi apply to cal received by the Customer. Non-recuring charges for intation or reaangement of sece are biled on the next month's bil imeditely followig work perormed by the Company. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 61 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.3 Standard Business Local Exchange Servce, (Contiued) 7.3.1 Monthly Recurng Charges The followig charges apply to Stadard Business Local Exchange Sece lies per month Rates and charges include Touchtone Servce for each lie. The rate and chges below apply to servce provided on a month-to-month basis. Qwest LATA 652 / South Idaho RATE CLA Rate Class 1 Rate Class lA Rate Clas 2 SERviæTYE Flt Rate Measured Rate $26.50 $11.50 $27.63 $12.63 $32.51 $17.51 Qwest LATA 676/ North IdahoRATE CLS SERVICE TYE Flat Rate Measured Rate $27.40 $20.00 $30.40 $20.00 Rate Clas 1 Rate Clas 2 Verizon Northwest RATE CL Rate Class A - I Rate ClasJ RateClasK Rate Clas L RateClasM Rate Clas N Rate Class 0 'Rate Clas P RateClasQ RateClassR SEVICE TYE Flt Rate $15.35 $15.35 $15.35 $15.35 $15.35 $15.35 $19.60 $19.60 $20.10 $20.10 Issued: June 11, 2010 Issued by: Effectie: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchage Serces TARIFF P.S.C. No. 2- Telephone Orgial Page 62 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.3 Standard Business Loca Exchge Sece, (Contiued) 7.3.2 Huntig (afa Rotar or Grouping) A. Deption Th is an optiona arangement avaible to cutomers with two or more individua lie or tr servces. Where facities permit, such lies/tr wi be aranged so tht incomig cal to a busy lie/ tr wi overfow to other avaible lies/ tr for that cutomer. The followig ty of huntig arangements are avaible: series and multie (basic huntig), circu and preferenti. B. Rate and Charges 1. The rate for each individual li/ tr aranged for Huntig Servce is in addition to the regu access lie/tr rate. 2. The nonrecg chage applies for business cutomers to establih, change to or from or to rearrange Huntig Service, except when changig from seres to multie or vice versa. 3. The followig rate and charges are for each access lie/ tr aranged for Huntig Servce. They are applicable to al but the lat lie so aranged. Huntig - Basic, per lie Huntig - Circu, per lie Huntig - Preferenti, per lie Non-Recrig $12.00 $12.00 $12.00 Recurring $8.95 $3.00 $1.00 Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chef Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origial Page 63 7.3 Standard Business Local Exchange Servce, (Contiued) SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.3.3 Usage Sensitive Charges and Alowances (A) Flat Rate Servce No meaured or message chges apply to call placed or received from Flt Rate servce lies. Customers receive unted calg with their local calg area. (B) Measured Servce Customers subscribing to Measured Service wi be chaged a per miute rate for monthy local usage on outgoing cal. The per miute rate is applied to local cal placed from the Customer's lie. Local usage wi be biled in arears. Qwest LATA 652 j South Idaho Time of Day Intraexchange 1st Miute $0.02 $0.02 $0.02 Intraexchange Add'lMiute $0.02 $0.02 $0.02 Day Rate Eveng Rate Night Rate QwestLATA 676jNorthIdao Peak (Mon-Fri. 8:00am-4:59pm) Of-Peak (Al other ties) . 1st Miute $0.04 $0.026 Verízon Northwest Zone Day Add'l Miute $0.0200 $0.0300 $0.0500 $0.0700 Zone 0 (Home Exchange) Zone 1 (1-10 mies) Zone 2 (11-16 mies) Zone 3 (17-23 mies) 1st Miute $0.0500 $0.0700 $0.1000 $0.1400 Interexchange 1st Miute $0.02 $0.02 $0.02 Interexchange Add'IMiute $0.02 $0.02 $0.02 Add'lMiute $0.015 $0.0098 Evenig 1st Add'l Miute Miute $0.0350 $0.0140 $0.0490 $0.0210 $0.0700 $0.0350 $0.0980 $0.0490 Night 1st Addl Miute Miute $0.0275 $0.0110 $0.0385 $0.0165 $0.0550 $0.0275 $0.0770 $0.0385 Issued: June 11, 2010 Issued by:Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 Effective: CREXNDO BUSINSS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgi Page 64 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTNUED) 7.4 Non-Recurg Charges Non-recg charges apply to each lie intaed for the Customer. Non-recg chges are in addition to applicable servce order chges contaed in Seon 4 of th taif. Al such charges wi appear on the next bil followig intation of the serice. Non-recg charges for intaation of access lies are: Qwest LATA 652 / South Idaho First Lie Each Additiona Lie Qwest LATA 676 / Nort Idao First Line Each Additiona Lie Verion Nortwest First Line Each Additiona Lie Business Residence $52.00 $52.00 $30.00 $30.00 $4.00 $4.00 $27.00 $27.00 $45.00 $45.00 $30.00 $30.00 Issued: June 11, 2010 Issued by: Effective: Jeff Korn Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Ariona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.C. No. 2- Telephone Origial Page 65 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.5 Business PBX Trun Servce PBX Tru serice provides a Customer with a single, voice-grade telephonic communcations chanel which can be used to place one cal at a tie. Trun are provided for connection of Customer-provided private branch exchanges (pBX) or other station equipment to the public swtched telecommuncations network. PBX Trun are avaible to Business Customers as Inward, Outward or Two-Way combintion tr where servces and facilties permt Each PBX Tru is provided with Touchtone signg at no additiona charge. An optiona per tr Huntig featue is avaible for Customers which routes a cal to the next idle tr in a prearranged group (see Section 7.3). PBX Tru may alo be equipped with Direct Inward Diag (DID) capabilty and DID number blocks for additiona charges (see Setion 7.6). Usage charges are lited in Setion 7.3. Qwest LATA 652 / South IdahoRATE CLASS SERVlæ TYE Flat Rate Measured Rate $3.08 $11.50 $35.21 $12.63 $37.20 $17.51 Rate Class 1 Rate Clas lA Rate Class 2 QwestLATA676 / North Idaho RATE CLAS SERVICE TYE Flat Rate Measured Rate $38.74 N/A $45.19 N/A Rate Cls 1 Rate Clas 2 Non-Recuing Charge $117.50 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Lega Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origial Page 66 SECTON 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTNUED) 7.6 Direct Inward Dialg (DID) Serce Direct Inward Dialg ("DID") permts ca inomig to a PBX system or other Customer Premis Equipment to be routed to a specifc station without the assistace of an attndant DID ca are routed diectly to the station assocte with the caled number. DID servce as offered by the Company provides the necessar tr, teephone numbers, and out-puling of digits to enable DID serice at a Customet s location. DID servce requies speial PBX softare and hadware not provided by the Company. Such hardware and softare is the responsibilty of the Customer. The followig chge apply to Customer subsing to DID service provided by the Company. These chges are in addition to recg and non-recg chages for PBX Trunk as shown in Setion 7.5 of th ta. The Customer wil be chaged for the number of DID numbes utid out of the avaible 20 numbes. Intation Chge Monthy Recuring Establih Tru Group and Provide 20 DID Numbers Each Additiona DID Number DID Tru Termiation: Per Tru $20.00 $1.00 $3.00 $0.15 $50.00 $50.00 Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origi Page 67 7.7 Resered For Futue Use SECTION 7.0 - LOCAL RESALE SERVICES PRIæ LIST (CONTINUED) 7.8 Optional Calg Featues The featues in th secon are made avaible on an individual basis or as par of multiple featue packages. Al featues are provided subject to avaibilty. Cert featues may not be avaible with al classes of servce. Tranmision levels for cal forwarded or cal placed or received using optional calg featues may not be acceptable for ~ some uses in some cases. 7.8.1 Featues Offered on a Usage Sensitive Basis The followig featues are avaible to al local exchange lie Customers where facilties and servces permit Customers may uti each featue by dig the appropriate access code. The Customer wi be biled the Per Featue Actation Charge shown in the followig table each tie a featue is used by the Customer. Customers may subscribe to these featues on a monthy basis at their option to obta unted use of these featues for a fied monthy charge. Qwest LATA 652/Southldaho Optional Callg Featues Thee Way Calg Cal Retu Repeat Diag Calg Trace, Per Cal Business $0.95 $0.95 $0.95 $1.00 Qwest LATA 676/Northldaho Optional Calg Featues Thee-Way Calg Cal Retu Repeat Diag Calg Trace, Per Cal Business $0.75 $0.75 $0.75 $1.00 Verizon Northwest Optiona Calg Featues TheeWay Calg Cal Retu Repeat Dialg Callg Trace, Per Cal Business $0.75 $0.75 $0.75 $1.00 Residence $0.95 $0.95 $0.95 $1.00 Residence $0.75 $0.75 $0.75 $1.00 Residence $0.75 $0.75 $0.75 $1.00 Deni of per cal activation for Thee-Way Callg, Cal Retu and Repeat Diag from any lie or tr is availble to Customers upon request at no additional chge. Issued: June 11, 2010 Issued by:Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Effectie: CREXNDO BUSINESS SOLUTONS, INC. Local Exchge Serces TARF P.S.c. No. 2- Telephone Origi Page 68 7.8 Optiona Cag Featues, (Contiued) SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.8.2 Featues Offered on a Monthly Basis The followig optiona calg featues are offered to Customers on a monthy basis. Customers are alowed unte us of each featue. No usage sensitive chages apply. Multie Customers must order the appropriate numbe of featues based on the number of lies which wi have access to the featue. Qwest LATA 652/Southlda Speed Cag - 8 Numbe Speed Cag - 30 Number Cal Forwardig Varble Cal Forwardig - Busy Line (Expanded) Cal Forwardig - Busy Line (Overfow) Cal Forwardig - Busy Lie (Pogramble) Cal Forwardig - Dont Aner (Eanded) Cal Forwardig - Dont Aner (Pogramble) Ca Forwardig - Bus Lie / Dont Anwer Cal Forwardig - Busy Lie Ex / Dont Aner Cal Forwardig - Bus Lie (Overfow) / Don't Anwer Cal Waitig Tlee Way Callg Cal Manger Connection (CMq CMC with Cal Waitig CMC with Receptionit Cal Rejecon Abbrevited Access - (One Digit) - Each Shared Lit Abbrevited Access - (One Digit) - Each Lie Aranged Abbrevited Access - (Two Digits) - Each Shard Lit Abbrevited Access - (Two Digits) - Each Lie Arranged Caer ID - Number Caer ID - Name & Number Caler ID - With Privacy + Ca Tranfer 4.38 5.47 5.50 3.00 8.95 8.00 4.00 4.50 5.50 5.50 10.45 7.80 5.47 19.95 19.95 19.95 4.50 20.00 0.50 30.00 0.50 7.50 7.95 10.95 6.00 2.00 3.50 3.00 0.35 N/A 1.85 1.10 2.60 1.35 1.35 N/A 5.50 3.50 N/A N/A N/A 4.50 N/A 0.50 N/A 0.50 6.95 6.95 9.95 6.00 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchange Serces TARIFF P.S.c. No. 2- Telephone Origial Page 69 7.8 Optional Calg Featues, (Contiued) SECTON 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.8.2 Featues Offered on a Monthly Basis, (Contiued) Qwest LATA 652/South Idaho, (Continued) . Cal Forwardig Contiuous Redi Dia Ca Waitig Diected Cal Pickup Directed Cal Pickup w / Barge In Distictive Alert HotLine War Line Last Cal Retun Priority Cal Remote Access Forwardig Sceduled Forwardig Receptionit w / Number only Receptionit w / Name & Number Receptionit w / Caler ID w / Privacy + Do Not Distub Dial Lock Custom Rigig - First Additiona Number Custom Rigig - Seond Additiona Number Custom Rigig - Thd Additional Number 3.50 3.50 2.15 1.00 1.00 1.00 2.00 2.50 4.50 3.50 8.45 9.45 15.30 15.75 18.75 3.95 3.95 7.45 5.25 5.25 3.50 3.50 2.15 1.00 1.00 1.00 2.00 3.50 4.00 3.50 5.00 6.00 12.45 12.45 15.45 3.95 3.95 5.00 2.50 2.50 Issued: June 11, 2010 Issued by:Jef Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Effective: CREXENDO BUSINSS SOLUTIONS, INC. Loal Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 70 SECTON 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUD) 7.8 Optiona Cang Featues, (Contiued) 7.8.2 Featues Offered on a Monthy Basis, (Contiued) Qwest LATA 676/North Ida! Sped Calg - 8 Numbe Spee Cag - 30 Number Ca Forwardig Varble2 Ca Forwardig - Busy Lie (Expanded) Cal Forwardig - Busy Line (Overow) Cal Forwardig - Don't Anwer (Expanded) Cal Forwardig - Busy Lie Overflow / Don t Anwer Cal Forwardig - Busy Line Ext. / Dont Anwer Ca Waitig Thee Way Cag Ca Manger Connection (CMq CMC with Ca Waitig CMC with Receptionit Cal Rejection Abbrevte Access - (One Digit) - Each Shaed List Abbrevite Access - (One Digit) - Each Lie Aranged Abbrevited Access - (Two Digits) - Each Shaed Lit Abbrevited Access - (Two Digits) - Each Line Aranged Caer il - Number Caler il - Name & Number Cal Tranfer Seletive Ca Forwardig Contiuous Red Hot Line, each lie aranged War Lie, each lie arange Lat Ca Retu Prority Cal Dial Lock 3.00 5.55 3.50 1.00 4.00 2.00 5.50 2.50 4.00 3.50 19.95 19.95 19.95 4.50 20.00 0.50 30.00 0.50 7.50 7.95 6.00 3.50 3.50 2.00 2.50 3.50 3.50 3.95 2.00 3.00 3.00 N/A 0.35 1.10 1.35 N/A 4.15 3.50 N/A N/A N/A 4.50 N/A 0.50 N/A 0.50 5.50 5.95 6.00 3.50 3.50 2.00 2.50 3.00 3.50 3.95 i A nonrecuring chage applies per request to establih or change one or more custom callg featues (Residence-$7.00 /lie; Business-$11.00 /lie) 2 Cal that are forwarded outside the local calg area wi result in message toll charges from the caled number to the forwarded number. Issued: June 11, 2010 Issued by:Jeff Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Efective: CRXENDO BUSINESS SOLUTIONS, INC. Local Exchge Servces TARIFF P.S.c. No. 2- Telephone Origial Page 71 SECTION 7.0 - LOCAL RESALE SERVICES PRICE LIST (CONTINUED) 7.8 Optional Calng Featues, (Contiued) 7.8.2 Featues Offered on a Monthly Basis, (Contiued) Verizon Nortiwest1 2 Speed Calg - 8 Number Sped Calg - 30 Number Cal Forwardig Variable Cal Forwardig - Busy Line Cal Forwardig - Don't Anwer Cal Forwardig - Busy Lie / Don't Anwer Cal Waitig Cal Waitig/ Cacel Cal Waitig Thee Way Calg Anonymous Ca Block Caler ID - Number Caer ID - Name & Number Selective Cal Forwardig Contiuous Redial Distictive Rig Last Cal Retu Cal Block Prority Call Do Not Distub 3.31 5.02 4.00 1.25 1.25 1.50 6.00 6.50 4.25 0.25 10.00 11.50 6.00 6.00 6.00 6.00 4.00 4.00 4.00 2.81 4.52 3.00 1.25 1.25 1.50 4.00 4.50 3.75 0.25 7.00 7.95 5.00 5.00 6.00 5.00 3.00 3.00 3.00 1 Services offered where facilties are available. 2 A nonrecurring charge applies per request to establih or change one or more custom calg featues (Residence-$10.00 /lie; Business-$12.00 /lie). Issued: June 11,2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRNDO BUSINSS SOLUTONS, INC. Local Exange Servces TARF P.S.c. No. 2- Telephone Orgial Page 72 SECTON 8.0 - DffECTORY ASSISTANCE AN LISTIG SERVICES 8.1 Directory Listigs 8.1.1 The Company sha provide for a single ditory litig, termed the pri litig, in the telephone diry publihed by the domit local exchange service provided in the Customer's exchge ar of the Station numbe which is designted as the Customer's mai bilg numbe. Diry liti of additiona Company Station numbers, other than the Customer's ma bilg numbe, aste with a Customer's servce wi be provided for a monthy recg chge pe lig. 8.1.2 Free Listings The followig litigs are provided at no additional charge to the Customer: one litig for each individual lie service, aux lie or PBX system. Qwest LATA 652/ South Ida Business Residence Each Additional Listig, per month $6.00 $1.50 Qwest LATA 676/NorhIda Business Residence Each Additiona Litig, per month $2.00 $1.50 Vernon Norst Business Residence Each Additional Litig, per month $1.50 $1.00 8.1.3 Non-Published Servce Non-publihed service mean that the Customer's telephone number is not lited in the directory, not does it appear in the Company's Directory Assistance Records. There is a monthy charge for each non-publihed service. Qwest LATA 652/SouthIda Non-publihed serVice charge, per month Business $4.00 Residece $4.00 Qwest LATA 676/NorhIdao Non-publihed servce charge, per month Business $4.00 Residece $4.00 Veron Northwest Non-publihed service charge, per month Business $4.00 Residence $4.00 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 73 SECTION 8.0 - DIRECTORY ASSISTANCE AND LISTING SERVICES (CONTINUED) 8.1 Directory Listings 8.1.4 Non-Listed Servce Non-lited serce mean that the Customer's telephone number is not lited in the diectory, but does it appear in the Company's Directory Assistace Records. There is a monthy charge for each non-lited service. Venzon Northwest Non-lited service charge, per month Business Resideæ $2.50 $2.50 Business Residenæ $2.50 $2.50 Business Resideæ $2.50 $2.50 Qwest LATA 652 j South Idao Non-lited service charge, per month Qwest LATA 676 jNorh Idao Non-lited servce charge, per month 8.2 Directory Assistance Servces 8.2.1 Directory Assistance A Directory Assistace charge applies per local diectory assistace call. The Customer may make two (2) requests for a telephone number per cal. The Directory Assistace Charge applies regardless of whether the Directory Assistace operator is able to supply the requested number. Qwest LATA 652jSouthIdaho Each Local Directory Assistace Cal $1.25 Qwest LATA 676 j North ldaio Each Local Directory Assistance Cal $0.85 Venzon Norhwest Each Local Directory Assistace Cal $0.95 Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Offær Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTIONS, INC. Local Exchange Servces TARF P.S.c. No. 2- Telephone Origi Page 74 SECTION 9.0 - ADV ANæD SERVlæS 9.1 ISDN PRI Servce with Unlmited Local Cang ISDN PRI offers an aray of value-added featues, such as calg number identiication and cal- by-eal selection that enance productty. ISN PRJ is confgued with 23 64 Kbps bi-diectional B (Bearer) chanels and one 64 Kbps D (Data) cheL. Unique to ISDN PRI is its abilty to designte the D chanel to hadle al of the signg and cal control requiements and leave the remaing 23 B chanels free for any mi of cicut-switched voice and data. Each of these products is offered under a 12, 24 or 36 month term agreement Rates include unted local calg for sent-paid, diecy died cal. Rates do not include callg card call, inormation type cal to Time and Weather, 555,700,900,976 Servces, Directory Assistace or any other tye of Operator Handled call. ISDN PRI includes the followig non-optiona Featue Package: Inbound Cag Line il-Name & Number and Cal by Cal Selection. Regional Toll and Long Distace Servces must be PIC'd to the Company. These rate are in addition to ISDN PRI and DSI rate below. Recurring Charges Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizn Nortwest Monthy Recing Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARF P.S.c. No. 2- Telephone Orgial Page 75 SECTION 9.0 - ADVANCED SERViæS (CONTUED) 9.1 ISDN PRI Servce with Unlimted Local Callng (Contiued) Non-Recurring Charges Non-Recring Charge 12 Month 24 Month 36 Month Qwest LATA 652 / South Idaho First Line ICB ICB ICB Each Addl Line ICB ICB ICB Qwest LATA 676 / North Idaho First Line ICB ICB ICB Each Addl Line ICB ICB ICB Verizon Northwest . First Line ICB ICB ICB Each Addl Line ICB ICB ICB Expedite Service Chargel Per PRI Qwest LATA 652 / South Idaho ICB QwestLATA 676 / North Idaho ICB Verizon Northwest ICB Subsequent Order Supplement Charge2 First Change Change QwestLATA 652 / South Idaho ICB ICB QwestLATA 676 / North Idaho ICB ICB Verion Northwest ICB ICB Order Cancellation ChargeError !PerPRI Bookmrk not defined. Qwest LATA 652 / South Idaho ICB QwestLATA 676 / North Idaho ICB Verizon Northwest ICB 1 Expedite Service Charges apply when customer requests intallation of service in less tie than normal intaation interval of 30 business days. 2 Order Supplement Charges apply when a change of the Requested Service Date is requested by customer. A change of requested service date must be with 30 days of the previous requested service date. In no event wi the Company be obligated to accept more than thee (3) changes to a requested service date. The service will be deemed canceled upon the fourth (4) such request and applicable Order Cancellation Charges wil apply. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 8504 CREXENDO BUSINESS SOLUTONS, INC Local Exchge Servces TARFF P.S.c. No. 2- Telephone Orgial Page 76 SECTION 9.0 - ADVANCED SERVICES (CONTINUED) 9.2 Digital DS-l PBX Servce with Unlted Local Caling Th service provides a tr side 051 electrcal interface from the cutomer's digita PBX system to a digita port on a local Company switc for the origition and termtion of cal. Trafc to and from the digita PBX can be received or died diecy from any PBX station without the need for an attdant These digital tr deliver a high-speed 051 (T) connection between your PBX and the Company network. There are up to 24 chanels on one facilty, each of which can be used to place or receive cal. Th multi-canel capabilty dramatically reduces the need for additional PBX circuit cards. Each of these products is offered under a 12, 24 or 36 month term agreement. Rates include unted local callg for set-paid, diectly died cal. Rates do not include calg card cal, inormation type cal to Time and Weather, 555, 700, 900, 976 Services, Directory Assistace or any other type of Operator Handled cal. Regional Toll and Long Distace Servces must be pied to the Company. These rates are in addition to ISDN PRI and 051 rate below. Monthy Recring Charges Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Monthy Recurring Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ~BICB ICB ~B Issued: June 11, 2010 Issued by: Efective: Jeff Korn Chief Lega Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.C. No. 2- Telephone Origial Page 77 SECTION 9.0 - ADV ANCED SERVICES (CONTINUED) 9.2 Digital D5-1 PBX Servce with Unlimited Local Callig (Continued) Non-Recurring Charges Qwest LATA 652 / South Idaho First Line Each Add'l Line QwestLATA 676 / Nort Idaho First Line Each Add'l Line Verizon Northwest First Line Each Add'l Line Expedite Service Charge1 QwestLATA 652 / South Idaho QwestLATA 676 / North Idaho Verion Northwest Order Supplement Charge2 Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Non-Recurg Charge 12 Month 24 Month 36 Month ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB ICB PerDSl ICB ICB ICB Subsequent First Change Change ICB ICB ICB ICB ICB ICB PerDSlOrder Cancelltion ChargeError l Bookmark not defined. Qwest LATA 652 / South Idaho ICB Qwest LATA 676 / North Idaho ICBVerizon Northwest ICB 1 Expedite Service Charges apply when customer requests intaation of service in less tie than normal intallation interval of 30 business days. 2 Order Supplement Charges apply when a change of the Requested Service Date is requested by . customer. A change of requested service date must be within 30 days of the previous requested servce date. In no event wil the Company be obligated to accept more than thee (3) changes to a requested service date. The service wil be deemed canceled upon the fourth (4) such request and applicable Order Cancellation Charges wi apply. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINSS SOLUTONS, INC. Local Exchange Serces TARFF P.S.c. No. 2- Telephone Origial Page 78 SECTION 9.0 - ADVANCED SERVICES (CONTINUED) 9.3 ISDN PRJ Servce with Unlted Local Cag and Bundled TollD Servce ISDN PRI offers an aray of value-added featues, such as calg number identiication and call- by-call selection that ence productvity. ISDN PRI is confgued with 23 64 Kbps bi-diectiona B (Bearer) chanels and one 64 Kbps D (Data) chel Unique to ISDN PRI is its abilty to designate the D chael to hadle al of the signalg and cal control requiements and leave the remaig 23 B chanels free for any mi of cicut-swtched voice and data. Th product is offered under a 12, 24 or 36 month term agreement. Rates include unted local calg for sent-paid, diectly died call. Rate do not include calg card cal, inormation tye cal to Time and Weather, 555, 700, 900, 976 Servces, Directory Assistace or any other tye of Operator Handled call. The Unlted Local Calg and Bundled Toll/LD Servce Products are offered with six diferent increments of Toll/LD Miutes of Use: 5,000, 10,000, 15,000, 30,000, 50,000 and 100,000. Intation charges are included in the monthy recurig charges. Regional Toll and Long Distace Servces must be PIC'd to the Company. ISDN PRI with Unlted Local and Bundled 5,000 Long Distance MOU Th package includes unted local and 5,000 long distance minutes of use. Alo included is Inbound Calg Line ID-Name & Number & Cal-by-Cal Selection (ISDN PRJ long ditace usage tg 5,000 MOUs (includig regional toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Nortwest Monthy Recing Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN PRJ with Unlted Local and Bundled 10,000 Long Distance MOU Th package includes unted local and 10,000 long distace miutes of use. Alo included is Inbound Caling Line ID-Name & Number & Cal-by-Call Selection (ISDN PRJ long distace usage tg 10,000 MOUs (including regional toll). Usage over the selected LD package will be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Monthy Recring Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ~B Issued: June 11, 2010 Issued by: Effectve: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Ariona 8504 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Serces TARFF P.S.c. No. 2- Telephone Orgial Page 79 SECTION 9.0 - ADVANCED SERVICES (CONTNUED) 9.3 ISDN PRI Servce with Unlimted Local Caling and Bundled TolJfD Servce (Continued) ISDN PRJ with Unlted Local and Bundled 15,000 Long Distace MOU Th package includes unted local and 15,000 long distace miutes of use. Also included is Inbound Callg Line ID-Name & Number & Cal-by-Ca Selection (ISDN PRI long ditace usage (g15,000 MOUs (includig regional toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Monthy Recurring Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN PRI with Unlted Local and Bundled 30,000 Long Distace MOU Th package includes unted local and 30000 long' ditace miutes of use. Alo included is Inbound Callg Line ID-Name & Number & Call-by-Call Selection (ISDN PRI) long distace usage (g 30,000 MOUs (includig regional toll). Usage over the selected LD package wil be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Monthy Recurring Charge 12 Month 24 Months 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Officer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CRXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.C. No. 2- Telephone Orgial Page 80 SECTION 9.0 - ADVANCED SERVICES (CONTINUED) 9.3 ISDN PRI Servce with Unlted Local Caing and Bundled TolIfD Servce (Continued) ISDN PRI with Unlted Local and Bundled 50,00 Long Distace MOU Th package includes unte loc and 50,000 long ditace miutes of use. Also included is Inbound Calg Line ID-Name & Number & Cal-by-Cal Selection (IDN PRI long ditace usage (i 50,000 MOUs (includig regiona toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho QwestLATA 676 / North Idaho Verion Northwest Monthy Recg Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN PRI with Unlted Local and Bundled 100,000 Long Distace MOD Th package includes unted local and 100,000 long ditace miutes of use. Alo included is Inbound Calg Line ID-Name & Number & Cal-by-Cal Selection (IDN PRI) long distace usage (i 100,000 MOUs (includig regiona toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verion Northwest Monthy Recurrig Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB Issued: June 11, 2010 Issued by: Efective: Jef Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 81 SECTION 9.0 - ADVANCED SERVICES (CONTNUD) 9.4 Digital DS-l PBX Servce with Unlimited Local Callig and Bundled TollD Servce Th servce provides a tr side DSI electrcal interface from the customer's digital PBX system to a digita port on a local Company switch for the origition and termiation of call. Trafc to and from the digità PBX can be received or died diectly from any PBX station without the need for an attendant These digital tr deliver a high-speed DSI (Tl) connection between your PBX and the Company network. There are up to 24 chanels on one facity, each of which can be used to place or receive cal. Thi multi-chael capabilty dramaticaly reduces the need for additional PBX circuit cards. Each of these products is offered under a 12, 24 or 36 month term agreement. Rates include unted local calg for sent-paid, diectly dialed cal. Rates do not include callg card cal, inormation type cal to Time and Weather, 555, 700, 900, 976 Services, Directory Assistace or any other type of Operator Handled cal. The Digita DS-l PBX Service with Unlted Local Calg and Bundled Toll/LD Service Products are offered with six dierent increments of Toll/LD Minutes of Use: 5,000, 10,000, 15,000, 30,000, 50,000 and 100,000. Intaation charges are included in the monthly recurring charges. Regional Toll and Long Distace Servces must be PIC'd to the Company. ISDN DSI with Unlited Local and Bundled 5,000 Long Distace MOU Thi package includes unmited local and 5,000 long ditace minutes of use. Alo included is Inbound Calg Line ID-Name & Number and long distace usage (g 5,000 MOUs (including regional toll). Usage over the seleced LD package wil be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676/ North Idaho Verizon Northwest Monthy Recring Charge 12 Months 24 Month 36 MonthsICB ICB ICBICB ICB ICBICB ICB ICB ISDN DSI with Unlted Local and Bundled 10,000 Long Distace MOU Th package includes unmited local and 10,000 long ditace miutes of use. Also included is Inbound Callg Line ID-Name & Number and long distace usage (g 10,000 MOUs (including regional toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verion Northwest Monthy Recurring Charge 12 Month 24 Months 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origial Page 82 SECTON 9.0 - ADVANCED SERVICES (CONTINUED) 9.4 Digital D5-1 PBX Servce with Unlted Local Cag and Bundled TollD Servce (Contiued) ISDN DSI with Unlted Loal and Bundled 15,00 Long Distace MOU Th package includes unted local and 15,000 long ditace miutes of use. Also included is Inbound Callg Line ID-Name & Number and long ditace usage (g 15,000 MOUs (includig regional toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verion Northwest Monthy Recurg Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN DSI with Unlted Local and Bundled 30,000 Long Distance MOU Th package includes unted local and 3000 long ditace miutes of use. Alo included is Inbound Calg Line ID-Name & Number and long ditace usage (g 30,000 MOUs (including regional toll). Usage over the selected LD packge wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / Nort Idao Verin Nortwest Monthy Recurrg Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN DSI with Unlted Local and Bundled 50,000 Long Distace MOU Th package includes unted local and 50,000 long distace miutes of use. Alo included is Inbound Calg Lie ID-Name & Number and long ditace usage (g 50,000 MOUs (including regional toll). Usage over the selected LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / Nort Idaho Verizon Northwest Monthy Recurring Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB ISDN DSl with Unlted Local and Bundled 100,000 Long Distace MOU Th package includes unted local and 100,000 long ditace miutes of use. Alo included is Inbound Calg Line ID-Name & Number and long ditace usage (g 100,000 MOUs (including regional toll). Usage over the selecd LD package wi be biled at $0.049 per miute. Qwest LATA 652 / South Idaho Qwest LATA 676 / North Idaho Verizon Northwest Monthy Recg Charge 12 Month 24 Month 36 MonthICB ICB ICBICB ICB ICBICB ICB ICB Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC. Local Exange Servces TARIFF P.S.c. No. 2- Telephone Origial Page 83 SECTION 9.0 - ADVANCED SERVICES (CONTINUED) 9.5 ISDN BRI Servce ISDN BRI (Basic Rate Interface) uses standard "twted pai" cables and is nearly thee ties faster than a 56K dial up lie. ISDN PRI (primar Rate Interface) uses a 1.54 Mbps digita tranport facity (Tl). Both servces provide the superior clarity of digita tranmission, a high- speed data interface and sufcient bandwidth capacity to fu your current and future communcation needs. ISDN BRI consists of two 64 Kbps B (Bearer) chanels and one 16 Kbps D (Data) chaneL. Each B chanel has the abilty to integrate voice, data, image and video. The B chanels may be kept separate or bonded together to delver 128 Kbps. Monthy Recurring Charges Monthy Recurring Charge1 ISDN Basic Exchange Digita Line, each ISDN Basic Exchage Circuit Switched Voice $10.00 First Line Seond Line ISDN Basic Exchange Circuit Switched Data, each ISDN Basic Exchange Alternte Circuit Switced Voice/Data, each n/a 2.00 2.00 2.00 1 These ISDN BRI rates are a supplement to individual Message Rate Servce. Issued: June 11, 2010 Issued by: Effective: Jef Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 84 SECTON 9.0 - ADVANCED SERVICES (CONTINUED) 9.6 Digital Centrex Servce Digita Centrex Service delivers superior performce, PBX-lie fuctionalty includig abbreviated dig, and is compatible with may telephone sets. Each user has a unque seven- digit diect telephone number and cutomid featues. The servce is afordable, power faiure safe and provides a scalble platform for futue growth and technology. Monthy Recuring Chages Contract Lengt Monthy Recuring Charge 12 month - Assue Di 9 12 months 24 months 36 month 60 month 84 month 26.61 23.15 21.05 17.59 16.51 15.80 NOTES FOR ALL: Avaiabilty of servces must be veried with the Company based on cutomer address and NP A-NX. Rates do not included FCC End User Charge, FCC Port Charge, or other surcharges and taes. Mium servce peod is 12 month. If servce is cancelled prior to the end of the contract, a termation charge wi be calculted as follows: a. The average of the sum of al lie charges on thee previous Company invoices to the cutomer (excludig taes) multiplied by the number of month remaig in the term agreement Issued: June 11, 2010 Issued by: Efecve: Jeff Korn, Chef Legal Ofcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARIFF P.S.c. No. 2- Telephone Orginal Page 85 SECTION 10.0 - RESERVED FOR FU USE 10.1 Reserved For Futue Use Issued: June 11, 2010 Issued by:Jef Korn Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 Effective: CREXENDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Orgial Page 86 11.1 Carier Presubscription 11.1.1 General SECTON iiO - MISCELAOUS SERVICES Carier Presubscription is a procedure whereby a Customer designtes to the Company the carrier which the Customer wihes to be the carrier of choice for intraLATA and interLATA toll cal, Such cal are automaticaly diected to the designated carrier, without the need to use carer access codes or additional dialg to diect the cal to the designted carrier. Presubscription does not prevent a Customer who has presubscribed to an IntraLATA or InterLATA toll carer from using carer access codes or additional dig to direct cal to an alternative long ditace carer on a per cal basis. 11.1.2 Presubscrption Options - Customers may select the same carrier or separate carriers for intraLATA and interLATA long distace. The followig options for long ditace Presubscription are avaiable: Option A: Option B: OptionC: OptionD: Option E: Option F: Customer select the Company as the presubscribed carrier for IntraLATA and InteLATA toll cal subject to presubscription. Customer may select the Company as the presubscribed carier for IntraLA T A cal subject to presubscrption and some other carer as the presubscbed carer for interLATA toll cal subject to presubscription. Customer may selec a carer other than the Company for intraLATA toll cal subject to presubscription and the Company for interLATA toll cal subject to presubscription. Customer may select the carrier other than the Company for both intraLATA and interLATA toll cal subject to presubscription Customer may select two dierent carers, neither being the Company for intraLATA and interLATA toll cal. One carrer to be the Customers' prim intraLATA interexchange carer. The other carrier to be the Customer's priar interLATA interexchange carrier. Customer may select a carrier other than the Company for no presubscribed carer for intraLAT A toll cal subject to presubscription which wil require the Customer to dial a carer access code to route all intraLATA toll cal to the carer of choice for each call. Issued: June 11, 2010 Issued by: Effective: Jef Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTONS, INC. Local Exchange Servces TARFF P.S.c. No. 2- Telephone Origi Page 87 SECTION 11.0 - MISCELLANEOUS SERVICES (CONTNUD) 11.1 Carer Presubscrption, (Contiued) 11.1.3 Rules and Reguations Customers of record wil reta their pri interexchange carrier(s) unti they request that their dilig arrangements be chaged. Customers of record or new Customers may select either Options A, B, C, D, E or F for intraLATA Presubscription. Customers may change their selected Option and/ or presubscribed toll carrier at any tie subject to chages specifed in 11.1.5 below: 11.1.4 Presubscription Procedures A new Customer wi be asked to select intraLATA and interLATA toll cariers at the tie the Customer places an order to establih local exchange servce with the Company. . The Company wi process the Customer's order for serce. Al new Customers inti requests for intraLATA toll serice presubscription shal be provided free of chge. If a new Customer is unable to ma selection at the tie the new Customer places an order to establih local exchange service, the Company wi read a random litig of al avaiable intraLATA and interLATA cariers to aid the Customer in selection If selection is sti not possible, the Company wi inorm the Customer that he/ she wil be given 90 calendar days in which to inorm the Company of hi/her choice for primar toll careres) free of charge. Unti the Customer inorm the Company of hi/her choice of priar toll carrier, the Customer wil not have access to long ditace services on a presubscribed basis, but rather wi be required to di a carer access code to route al toll call to the carrier(s) of choice. Customers who inorm the Company of a choice for toll carrier presubscription within the 90-day period wi not be assessed a servce chage for the intiCustomer request . Customers of record may intiate an intraLATA or interLATA presubscription chage at any tie, subject to the charges specifed in 11.1.5 below. If a Customer of record inquies of the Company of the carriers avaiable for toll presubscription, the Company wil read a random litig of al avaible intraLATA carriers to aid the Customer in selection Issued: June 11, 2010 Issued by: Efective: Jeff Korn, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINESS SOLUTIONS, INC. Local Exchange Servces TAR P.S.c. No. 2- Telephone Origi Page 88 SECTION 11.0 - MISCELANEOUS SERVICES (CONTNUD) 11.1 Caer Presubscption, (Continued) 11.1.5 Presubscription Charges (A) Application of Chges Af a Customers inti selecon for a presubsbe toll caer and as detaed in Paragraph 11.1.4 above, for any chge thereaf, a Presubscption Chge Chge, as set fort beow wi apply. Customers who request a chge in intraLATA and inteLATA caers with the same order wi be assessed a single chage per lie. (B) Nonrecg Charges Per business lie, tr, or port Inti Lie, or Tru or Port Additiona Lie, Tru or Port $5.00 $5.00 Issued: June 11, 2010 Issued by: Effective: Jeff Kom, Chief Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXENDO BUSINESS SOLUTIONS, INC.TARFF P.S.c. No. 2- Telephone Local Exchange Servces Origial Page 89 SECTION 12.0 - EXCHAGE AREAS 12.1 Exchange Areas (RC=Rate Oass) EXClGE RC EXClGE RC EXCHANGE RC Afton 1 American Fal 2 Arid 1 Ashton 1 Bancroft 2 Blackfoot 2 Blis 2 Boise 2 Buh 2 Burley lA Caldwell 2 Castleford 2 Caumi 1 Cottonwood 1 Craigmont 1 Dietrich 2 Downey 2 Driggs 1 Eden 2 Emmett 2 Glen Ferr 2 Goodig 2 Grace 2 Grangevile 1 Hagerman 2 Hailey 1 Idaho City 2 Idaho Fal 2 Island Park 1 Jerome 2Kam1Ketchum1Kiberly2 Kooskia 1 Kuna 2 Lapwai 2 Lava Hot Springs 2 Lewiston 2 McCamon 2 Mack 1 Malad 1 Melba 2 Meridian 2 Middleton 2 Montpelier 2 Mounta Home 2 Murtaugh 2 Nampa 2 New Acres 2 New Plymouth 2 NezPerce 1 Oakley 2 Oxbow 1 Paris 1 Payett 2 Pocatello 2 Preston 2 Rexburg 2 Rigby 2 Riie 2 Roberts 2 St. Anthony 2 Shelley 2 Shoshone 1 Soda Springs 2 Staney 1 Star 2 Twin Fal 2 Weiser 2 Wendell 2 Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chef Legal Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044 CREXNDO BUSINSS SOLUTONS, INC. Local Exange Servces TARFF P.S.c. No. 2- Telephone Origi Page 90 SECTON 13.0 - PROMOTIONAL OFFRIGS I CONTCT & ICB 13.1 Promotional Ofergs The Company, upon notication to Commsion, may make promotional offerings to its service which may include waiving or reducing the applicable charges for the promoted service. The promotional offerings may be lited as to the duration, the date and ties of the offering and the locations where the offergs are made. 13.2 Contract Rates / Individual Cas Basis (ICB) Arangements Competitive pricing arangements at negotited rates may be fuhed on an individual cas basis (ICB) in response to request by cutomers to Crexendo, for proposal or for competitive bids. Servce offered under th tarif provision wi be provided to the Customer pursuant to contract. Unless otherwis specified, the regutions for such arrangements are in addition to the applicable regutions and prices in other sections of th taiff. Specialed rates or charges wil be made avaiable to simrly situated Customers on a non-dicrimintory basis. Company wil provide the Commision with copies of any ICB contractual arangements. Issued: June 11, 2010 Issued by: Effective: Jeff Korn, Chief Lega Offcer Crexendo Business Solutions, Inc. 10201 South 51st Street Phoeni, Arizona 85044