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HomeMy WebLinkAbout20050216Application.pdfECEIVED illiLED BEFORE THE IDAHO PUBLIC UTILITIES COMMISS'~~EB 0 Ari ': S5 In the Matter of Petition of UCN , Inc. for a Certificate of Public Convenience and Necessity to Offer Resold and Facilities-Based Local Exchange Telecommunications Services Within the State of Idaho . . ,... iij ;;l) ;'1.101 UtiLITiES COr~H1(SSI0N Docket No. 6Uy-c6-O APPLICATION OF UCN. INC. FOR A CERTIFICATE OF PUBLIC CONVENIENCE AND NECESSITY Proposed Services UCN is currently a provider of switched and dedicated resold interexchange telecommunications services. UCN contracts with a number of third party providers for the right to resell the various interexchange telecommunication services and products they provide, and then offers all of these various services to its customers. UCN also operates an advanced customer contact handling/management software application that enables UCN to offer enhanced call routing and management services to targeted small and medium sized enterprise C'SME") customers. The variety of services and products offered by UCN allow customers to buy only those telecommunications services they need from one source, combine those services in a customized package, receive one bill for those services, and make one call to UCN if a service problem or billing issue arises. By this Application UCN seeks additional authority to allow the company to offer existing and prospective customers resold and/or facilities-based (leased) competitive local exchange telecommunications services.Applicant seeks ---- authority to provide these services in Idaho exchanges currently served by Qwest and Verizon. The local exchange services Applicant proposes to offer include business class local loop connectivity and transmission, including 2-wire, 4-wire DS-O, DS-l, DS-, and OCn local loops necessary to connect customers to UCN' nearest point of presence (POP). II.Form of Business Name, Address and Form of Business UCN , Inc. 14870 South Pony Express Road Bluffdale, Utah 84065 Corporation a. If the applicant is the sole proprietor (1) the name and business address of the applicant, and (2) the business name of the sole proprietorship. b. If the applicant is a partnership, (1) a list of the names and business addresses of all the partners, and ---- (2) the business name of the partnership. c. If the applicant is a corporation (1) a short statement of the character of public service in which it may engage ---- UCN is publicly-traded corporation organized under the laws of the state of Delaware.UCN stock trades on the OTC board under the ticker symbol - UCNN.OB. Its principal place of business is 14870 South Pony Express Road, Bluffdale, UT 84065. UCN's toll-free ---- phone number is 1-800-669-3319 and its local phone number is 1-866-541-0000. UCN is registered as a foreign corporation with the Idaho Secretary of State and is in good standing. UCN currently provides resold long distance to business and residential consumers in Idaho. In June 2004, Applicant changed its name from Buyers United, Inc.d/b/a buyersonline , d/b/a United Carrier Networks to UCN , Inc. (2) the name of the state in which it is incorporated, UCN is publicly-traded corporation organized under the laws of the state of Delaware. ---- (3) its principal business address and its principal business address within Idaho, UCN's principal place of business is 14870 South Pony Express Road, Bluffdale , UT 84065. Its toll-free phone number is 1-800-669-3319 and its local phone ---- number is 1-866-541-0000. UCN has no business office in the state of Idaho. (4) a certified copy of its articles of incorporation ---- A copy of Applicant's Certificate of Incorporation from the Delaware Department of State is attached Exhibit 1. ---- (5) if not incorporated in Idaho, a certificate of good standing issued by the Idaho Secretary of State of Idaho, and UCN'current Certificate of Authority from the Idaho Secretary of State is attached as Exhibit 2. (6) name and address of registered agent for service in Idaho. National Registered Agents , Inc. 1423 Tyrell Lane Boise, ID 83706 If a corporation, the names and addresses of the ten common stockholders of applicant owning the greatest number of shares of common stock and the number of such shares owned by each, as follows: Name and Address Shares Owned Percentage of All Shares Issued and Outstanding Percentage of Voting Control Link Incorporated 9775 Business Park Avenue San Diego, CA 92131 808,546 20/0 20/0 Theodore Stern (2) 2970 One PPG Place Pittsburgh PA 15222 694 435 18.1 %18.1 % Gary Smith (2) (3) 14870 Pony Express Road Bluffdale, UT 84065 520 084 00/0 4. 0 % ---- Edward Dallin Bagley (2) 2350 Oakhill Drive Salt Lake City, UT 84121 371 954 9.90/0 9 . 9 % " , " W,, " " Steve Barnett (2) 666 Dundee Road , Suite 1704 Northbrook, IL 60062 394 949 3 . 0 %00/0 -------- G. Douglas Smith Executive Vice President, Sales 14870 S. Pony Express Rd. Bluffdale, Utah 84065 Kimm Partridge Corporate Secreta ry 14870 S. Pony Express Rd. Bluffdale, Utah 84065 Steven Barnett Director 14870 S. Pony Express Rd. Bluffdale, Utah 84065 James Ozanne Director 14870 S. Pony Express Rd. Bluffdale, Utah 84065 Paul Koeppe Director 14870 S. Pony Express Rd. Bluffdale, Utah 84065 Blake O. Fisher, Jr.Director 14870 S. Pony Express Rd. Bluffdale, Utah 84065 Name and address of any corporation , association , or similar organization holding a 50/0 or greater ownership or a management interest in the applicant. As to ownership, the amount and character of the interest must be indicated. A copy of any management agreement must be attached. Name and Address Shares Percentage of Percentage Owned All Shares of Voting Issued and Control Outstanding Link Incorporated 808 546 6 . 2 %20/0 9775 Business Park Avenue San Diego, CA 92131 ---- Names and addresses of subsidiaries owned or controlled by applicant. UCN is the 1000/0 owner of UCN , Inc. - Virginia, a Virginia corporation through which UCN provides resold long distance ---- services. UCN has no other affiliated interests. ---- III.Telecommunication Service IV. ---- The date on which applicant proposes to begin construction or anticipates it will begin to provide service. UCN will not construct any facilities in Idaho. UCN proposes to begin providing service in Idaho in the Third Quarter of 2005. A written description of customer classes and customer service(s) that the applicant proposes to offer to the public. UCN seeks authority to allow the company to offer existing and ---- prospective customers resold and leased competitive local exchange telecommunications services. Applicant seeks authority to provide these services in Idaho exchanges currently served by Qwest and Verizon. The local exchange services Applicant proposes to offer include business class local loop connectivity and transmission, including 2-wire, 4-wire, DS-O, DS- ---- , DS-, and OCn local loops necessary to connect customers to UCN' nearest point of presence (POP). At least initially, UCN will offer local exchange services to business customers only. Service Territory A description sufficient for determining whether service is to be offered in a particular location; and the names of all incumbent local exchange corporations with whom the proposed utility is likely to compete. ---- ---- Applicant currently provides resold long distance services to Idaho business and residential consumers pursuant to Commission authority (Utility No. U-5979-C). Applicant seeks authority to provide these services in Idaho exchanges currently served by Qwest and Verizon. Written description of the intended manner of service, for example, resold services or facilities based. A general description of the property owned or controlled by applicant. Initially, Applicant seeks authority to provide resold local exchange services. Applicant does not anticipate installing physical plant at this time or in the near future. As the market for its services and business plans dictate, however UCN may eventually lease or deploy its own switches within existing carrier hotels or other leased premises. No physical construction of fiber optic or copper cables is anticipated, now or in the future. A statement describing with whom the applicant is likely to co m pete. Applicant'local exchange services will be sold ---- competition with Qwest, AT&T, MCI , Level 3 and other non-rural incumbent LECs and CLECs currently providing services in Idaho. A description of the property owned by the applicant clarifies the applicant's proposed services and operation. ---- Applicant does not anticipate installing physical plant at this time or in the near future. As the market for its services and business plans dictate , however UCN may eventually lease or deploy its own switches within existing carrier hotels or other leased premises. No physical construction of fiber optic or copper cables is anticipated, now or in the future. Financial Information Current detailed balance sheets, including a detailed income and profit and loss statements of applicant reflecting current and prior year balances for the twelve months ended as of the date of the balance sheet, or if not readily available, for the period since the close of the preceding calendar year. UCN has substantial financial wherewithal and access to ample capital.Since 2000, the company has delivered strong revenue growth beginning with $7.36 million in 2000, $14. million in 2001 , $30.16 million in 2002 and $63.31 million 2003. During that growth period , the company has also experienced strong EBITDA and net income (before preferred dividends) growth. For the year 2001 EBITDA was a negative $4.32 million, net loss was $6.07 million; 2002 EBITDA was $3. million , net income was $330,183. For the year 2003 EBITDA was $6.9 million , net income was $1.17 million. As set forth in the company s most recent quarterly filing with the Securities and Exchange Commission, UCN garnered nearly $16 million in revenues for the three month period ending September 30, 2004, resulting in operating income of nearly $400 000. See SEC Form 10-Q at Exhibit 3 (also provided at Exhibit 4 is UCN's 2003 Annual Report to Shareholders - SEC Form 10-K and Press Release announcing the exercise of $3. million in warrants).These documents demonstrate that Applicant has access to sufficient cash and more than adequate financial resources to provide competitive local exchange telecommunications services in the state of Idaho. 2. If a balance sheet and income statement are not available, the applicant must submit financial data sufficient to establish that possesses adequate financial resources to provide the proposed services. Not Applicable. VI.Illustrative " Tariff Filings Proposed initial tariff and price sheets setting forth rates, rules, terms and regulations applicable to the contemplated service. UCN's proposed Idaho Local Exchange Tariff No.is attached hereto at Exhibit 4. VII.Customer contacts Contact information for the Applicant. a) The name, address, and telephone number and electronic mailing addresses (if available) of the person(s) responsible for consumer inquiries and complaints from the public. ---- Kimm Partridge, Corporate Secretary 14870 South Pony Express Road Bluffdale, Utah 84065 b) A toll-free number for customer inquiries and complaints. ---- Toll-Free Business Customers: 800-669-3319 Toll-Free Residential Customers: 800-363-6177 c) The name, number and electronic mailing addresses (if available) of the person(s) designated as a contact for the Commission Staff for resolving complaints, inquiries and matters concerning rates and price lists or tariffs. VIII. Interconnection Agreements 1. Statements of whether the applicant has initiated interconnection negotiations and, if so, when and with whom. Applicant is not presently engaged in interconnection negotiations with any incumbent LECs, such as Qwest. IX.Compliance with Commission Rules A written statement that the applicant has reviewed all of the Commission rules and agrees to comply with them, or a request for waiver of those rules believed to be inapplicable. Attached as Exhibit 5. Escrow Account or Security Bond If a company requires advance deposits by its customers, the company must submit a signed copy of an escrow account with a bonded escrow agent or a security bond. The escrow or bond shall be sufficient to meet customer deposit refunds in case of company default. Applicant does not require advance deposits by its customers. At the Commission s discretion, an additional deposit may be required to keep customers whole in case of company default. The Commission will review the individual requirement of establishing an escrow or security account by the Company upon good showing by the Company for a period of two years. '--- ---- INDEX OF EXHIBITS Exhibit 1 Articles of Incorporation Exhibit 2 Certificate of Authority Exhibit 3 Financial Information Exhibit 4 Tariff Filing Exhibit 5 Affidavit of Compliance with Commission Rules VERIFICATION ---- EXHIBIT 1 ---- Articles of Incorporation ------------ PAGE The :First State HARRIET SMITH WINDSOR, SECRETARY OF STATE OF THE STATE DELAWARE DO HEREBY CERTIFY THE ATTACHED ARE TRUE AND CORRECT COP IES OF ALL DOCUMENTS ON FILE OF UCN, INC." AS RECEIVED AND FILED IN THIS OFFICE. THE FOLLOWING DOCUMENTS HAVE BEEN CERTIFIED: CERTIFICATE OF INCORPORATION, FILED THE FIFTEENTH DAY MARCH, A.D. 1999, AT CLOCK A. CERTIFICATE OF MERGER, FILED THE THIRTEENTH DAY OF APRIL, D. 1999, AT O'CLOCK A. CERTIFICATE OF DESIGNATION, FILED THE TWENTY-THIRD DAY JUNE, A.D. 1999, AT 9 0 'CLOCK A. CERTIFICATE OF AMENDMENT, CHANGING ITS NAME FROM "BUI, INC. TO "BUYERSONLINE. COM, INC., FILED THE NINETEENTH DAY OF APRIL, D. 2000 , AT O'CLOCK A. CERTIFICATE OF DESIGNATION, FILED THE TWENTY-EIGHTH DAY SEPTEMBER, A. D- 2000, AT 9 0 'CLOCK A_ CERTIFICATE OF AMENDMENT, FILED THE TWENTY -FOURTH DAY OCTOBER, A.D. 2000, AT O'CLOCK A. CERTIFICATE OF AMENDMENT, CHANGING ITS NAME FROM BUYERSONLINE. COM, INC TO "BUYERS UNITED, INC., FILED THE 3016691 ~~ ~9f- Harriet Smith Windsor, Secretary' of State 8100H AUTHENTICATION: 3467337 DATE: 11-09-040808801 PAGE The :First State FIRST DAY OF NOVEMBER, A.D. 2001, AT CLOCK A. CERTIFICATE OF OWNERSHIP , FILED THE THIRTIETH DAY DECEMBER, A.D. 2002, AT CLOCK P. AND I DO HEREBY FURTHER CERTIFY THAT THE EFFECTIVE DATE THE ,AFORESAID CERTIFICATE OF OWNERSHIP IS THE THIRTY-FIRST DAY OF DECEMBER, A.D. 2002. CERTIFICATE OF OWNERSHIP, FILED THE THIRTIETH DAY DECEMBER, A.D- 2002, AT O'CLOCK P. AND I DO HEREBY FURTHER CERTIFY THAT THE EFFECTIVE DATE THE AFORESAID CERTIFICATE OF OWNERSHIP IS THE THIRTY-FIRST DAY OF DECEMBER, A.D. 2002. CERTIFICATE OF AMENDMENT, CHANGING ITS NAME FROM "BUYERS UNITED, INC." TO "UCN, INC - " FILED THE THIRTIETH DAY OF JUNE, D- 2004, AT 4:25 CLOCK P. AND I DO HEREBY FURTHER CERTIFY THAT THE EFFECTIVE DATE THE AFORESAID CERTIFICATE OF AMENDMENT IS THE FIFTEENTH DAY JULY, A.D. 2004, AT 12:01 O'CLOCK A. AND I DO HEREBY FURTHER CERTIFY THAT THE AFORESAID CERTIFICATES ARE THE ONLY CERTIFICATES ON RECORD OF THE AFORESAID CORPORATION- 3016691 ~~ ~9f- Harriet Smith Windsor, Secretary of State 8100H AUTHENTICATION: 3467337 DATE: 11-09-040808801 - . - .- STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILED 09: 00 AM 03/15/1999 - n__n. 991099477 3016691 . ~ CBR1.1R CA'II 01' J.NCOBPOJtA n ON ... DIe.. AB.11aB I HAMB The tIIIIfI'!of,the CoIpomtioD, it BtJL :Inc:. AlmCLBB RBOJS1'BRBrlOPFlCB AND AGBNT POR.SER.VICB The "aC1draaof 1he CorporatiaD'&. ~ , OBb in the State of Dc1awaR:' is in the of New Cat1e, at 1013 Ccwbo ....' WilmiPp., 10805.. The w\A"~of its ageat:at ,suc1uuldnJas isColpondion "8uviccCompany. AB11aE m COBPORA 1B PORPOSBS, The pU1pOIC of the CoaporatioA Is, to eaaase in 8DJ lawi1I act cr activity for which COIpOI.'ItionI maybe, ~umIer 1he Geoerat:CoJ:porati.ou Law of 1he 8tJItc, of~ AR:rICLBIV CAPlTALSTOCIC Sb8re&. aadSaies ADthodzcd.. The toW number of .... , of aD of capital stock: that the CoJpoadiott sba11 aad1ority miisue :is 2S~OOO;OOO ,&bins.. 'Stoc1d1o14em &ball not have 8111 pmcmpti've' DOt tihaI1 stockhoIaars' haw ,1B d&ht to votiJIg ill the eJection of direotcd or for any other purpose. The ... aod. 1hc aggtt;ptA I1tUD1x:r of shanss of stodc of each o1ass that 1M CoIpandion shall have 8Idbodty io .issue arc as tbllows: (a)OOO,OOO ,sbaes of OvatMOB Stock, $0.0001 J8w1ue ("Stoclc"). (b)000.000 shales ofPrcfemdStock, $0.0001 par wlue Stoek").. Powersaa4 'Risbts of1hc P1d.va4 Stock. The PreIJrJm S1Qck may be Jssuedtiom. time to 'lime' in OIlS or JDO18 series, with ... distiactive saial cJesipadoua as may be 8bIIL.'Id or expascd ia die re&OlotioO or rcso1atioDa fOr 1bc Usua ,of such stock adopt8d ftom.1imc 10 time by 1he Boadof ~DI;and in such nsohdioa, or' ,reaoIudcmsprcrvidiDa bthe iGc!n~of sbaRs of each partim1ar aeries the Bout of is a1so CApaes&1y 8Dfbodzcd. to fix: ,1I1e right to if any; 1M consideration --------.. .. for wbidldla"'of aach ... -ate to -:Is&acd: '8teJlUlllher of sl1ares coastitutiDs auch series, which ..., be (8XC9t ,88 oiJ:Ienri&a fixed by the Boetd of -"'d (Jmt,1IOt1Je1ew die DlllDberof""1I8of tbaJ. outstaadh1a), hmtimc to time by lGIioB of 1I1s ... OI''die J8te.ot cI9Wca.ds \1pOU which and the times at wbicb C1iVi4a1dI .... of each ... aWI :be ...,able sad, tI1c~ if 811y, wbich such ditidaIds ah8I )me 'lddveto cIfvidcada,GII '1b8rea of '81 othcrdas or c1I~or any ocbcr 8Cdesof,ltDGkofthe' .... - saah.iividc&Is sbaD- cuam1atiw 01' 8IJ.I.11IdIw.4- L.- &--, -JL:..1.h-t~~ -'--- --" . _ 1.-1. 'I..- -- ' tII.V UM'J OI" ,-'-'.VIII 'wu.iallliv..... (8 .,.~ :IUWU ' ' 1II8U, 'VEl G1II1UlIative;dleJi&,1d8.jfaay, wbWltheho1dca of"', otlUCh sedee 8baII haVe in -1b8cvcatof 8IIJ whud8t:Y orilnWuDt8r:y IIquidadou. 'JDLWIIIj ~t dW.t0ud0a or a8le of diasohdion Or windia8.up oflhe....Ot:the 'COIPOniOJt; tbedghts, if8D1. Which, tbeholdmof sbara of 8Ddtscricl '1ba1I bam DOm~t sudJ.;B1IataIIato or exchrm&esuchsbarcs for 'Ihmes, tmy o1het "', oroJ"""'Gr anyodJer .sede8of,stuckoftheCorpomtlon or for-any dabt secatilies , of 1hc CoJpaikIn 1114 die ,IBt CIIId. COa4itlOaI,iDclucIiDs pice aDd rate of cxoha1ap,of sud1 coawaioaor ~~~ -w;Whether ~.... :of...'" sbaU'be subject 10 redempdoD.- aDd tbe , " rodcmpIioa pice 01' pricoI aadotl1cr ;-...... of:redaapdou, ,it -any. for sl1ares ofsu.cb.auiea iuc1udiag. ~'~.a reIempdca pb flrpdeaJ peyabIoin shams of Cnmmon S1OCk; 1I1c '~I"aad8ll1O11uts of8lV' '1IiaIiua t\md mr'" puchase or redemption of ahafea of sudJ saks;ad.my ad eliother' ,c1ss1padoas. pefaa1ces. aod telative- padic:ipatin& QIItiodaI or otI1cr special. ~ ' qUa1.ifiCatiODS 1hDitBdoDaor xestrictions' thc:Rof pet'wU~to shares ofsucb scda/permitted by law. 3..18upt\A of the eo,...\~81Dc:k8Ddthe P1d::m:d' Stock. '1"hv Board ofDL.~of1hcCol.poratioD may from timo to time auIb.odzo by resolution the i88v~of'8I1Jor.ns1aa of1hc Stuck. aad the Prdi:acd Stock authmized in .accoaIango, with the lflflnA,end coadi1iaas 'set h1h in 1his Certificateot IDcoI:poratioi1 for such 1Jut~iIi such to suc:h CO1'pODItioDI 01' for sudI end in the case of the P1efaredStock, in CB1O or 1DOte saia,all as tbe Board. of in its discmion mar ~'lIiao aad Without any vote or othoI- adiot1 by 1hc stodd1olders, eBept as othetwisc reqahedby Jaw. 'l1te capita1.aoct. eftar theamouot of ibe subscdptioJi pdCX\ or par w1Dc, has been paid in abd DOt be subject to 811KggglCIDtto pay 1M debts of the Corporation. A1l1tCLB V BOARD OP DIRBCroRS The govemiDg board of die' CoJ:poIatb1Iba1l be blown as add 1hB number of direetom may from tim.o to timo be iDc:Raed or decreasediD such 1M"'.IS aba1l be provided by die Bylaws of 1h8 ,COJParadOa. povided tI18t: 1bo ...... .bet of dircotors may not be less than one nor mom tban fitam. 'Btfective \1POD. 6hs of tbia 1he IDCII1bed of thcboard of directors. CODSistID&' of tine persomI.sbaJ1 be as 1b11owB: Ro4 Smidt 66 E. Wada wuc Ih Pak Dr.. Suite lOt Draper, U1Bh 84020 DaBid':R. AiDae 66 B. Watawodh P_Dr~ Suite 101 Dmpur. Utah 84020 66 E.. Wadawodh P8dt Dr., Suite 101 DrapcI'~ u-h'84G20 c. DoostasSmkh AIl'DCLE VI POWIRS 01' BOAtm OF DIRECI'ORS The ~"basiDCIs of 1he Carpomtloa ibaI1 be CODJMI1ed 8Dd JIIIII8ICId by or .... .. direc1bt of ita BoaaIot In ~ , 8IMI ~dOt io.~.m of 1he COI1ferred by 1bc 'lawsof1b8:SUItc ofDe1nam, 1he 'BO8nI ofDlrec1Drs Is 'eXPIeSIIY authorized:1. To mab. :eIta'. aetMI :orrepeal ae Bylaws of the Corpomtioa;provided. thai :adop4oD. or Jepe8I of the By1aws sb8II iI1vaIid&U' act of tho board of dirccton 'that would, have bBl, vaJidpb." to,such;~ ~,,\N)(J or ,repeat; 2. To ~\ 1ba powcn.clades. roles and :pmccduia1hat IfIkt power of the 1Joard, of to 'JllllllDF 8Dd6'ect1ho propa,tz "'.mell.and af&ka of the Corporatiou, dtc power ftt,desIpate,and CIIIpO\Wf comm~of tbeboerd' of diNctors.tu e1ectw appoint ead fIDJ'O'W'Z the ,ofticed 8D4 od1er 8pIdS ,of 1118 Corpora1i.aa. aad 10 deIamine the time 8Dd, place aud ,dIe'nodoe fOr 'boaM DKdft.p.as well as the' manner of taking' :boaId 8Ctiod;&ad 3. To ex.eaUc aU sudlpowersaad do all aud1 acts IS may be exetdsed bythoCotporation, :subject to the ~:, of1lJc ' hna of the8tatc of Ddaw&te.' tbis CeI'tit1.cB of 'aad the Bylaws ofthc 'COIPOaIbL AR.11CLB VII 1NDBMNIPI CA 11 1Jg, Corpoadiott shall iDdemuIfy aad may acm.co CQqJenSOJ 10 its officen 8Dd 'direGtOU to 1he flJlIest e&h4 pCmdtted, by Jaw in ~skIIce eitber aoW' or hcteaftao.. .AR.TIa.B LIMlTA11ON ON PBRSONAL LIABILITY FOR DIRECTORS direcIIor of die Corporatioo shall DOt be pctaAaaIIy liable to the Cmporadon or its stocId1oJdera for 1IIO1I$I:y damages fUr breach of a fidaciary duty .. a dimc8Dr, except for 1fahI1i1y(i) 1br my br8c11 oflllo cIiJectotl duty of loyalty to 1bc Colpationor its (i) for acts or omIIsiODSlIOt -aoocI iddt, or w1id1 invOlve Ia1adioDat 'mIscouduat or a)mowing viOJ8tioJiof Jaw, Qii) 1D1der Soodou t 74 of die Do1awanJ' GeaCra1 Law Of: IV) for lIlY~h~fi.'om which fie dh8:tor dfJdved 1DJ iu:Q.~- pAdftd81 bQ1c1it If the Delaware 0eaer.J Corporation Law is JIII\aIdcd hcna8er to autItorizc 8dioJ1 tUdher e1imiD4Uiog or '1iIriidaS the pearona1 liability of 1hen 1be 1iabi1tty of a diredor of 1be Corporation Ih8Il 'bee1indo8ted or 1imitm to the 1UUest 'a1eBtpermitted by tbe De1aW8ftI ~41 CorpmatiOn Law. 8880 Any ..,.... or modifie8tioa of the paaIIf8ph dae stockholdea of tbc :QxpoatioD ,8l1l1I .. edveIIeIy af&ct., da1it or plOt8cdon of dimCtor of the CoqKntion. oxisdDg.at 'thedmeot.. mpeaI' .. AIlucm DC (EttmCATB' SUB.JBCT TO AMBNDMBNT Tbe Ooq1omtion 1'C8CI'ft8 1he DPt 1\) aI1a'~ c.hauge or 8Dy provision eoataiDecl iD '1Ida ,Cea1iticate, .of IacorpoJatioa. ;m tbs 'MAfDW"1IaW or 'heie8fter :pescn"bed by or,by 1118 'Cart1ficate oflDm1poridoD.lDClexccp as1Jthenvisepmvided.by this Ccrtific8te of 'lDcotporadoa.aIl Ji&lds COI6rad, upoa atvckholders haan .,'graDtcd subject to thisraervadoa. ARTICLE X INCORPORATOR. ' lhesole iocoq1ckator of Che Corpondiottis: 6GB. WadaworlhParkDr~,Suite 101 Draper; Utah' 84020 IN wmmss WBBRBOF. the 81 the sole of the CcH.pomtioD.slpstbiaCedifIca of IDcoIporation as his ad and deed tis IJ!!!:-day of Maich. 1999. Rod' Smith . .. .. , STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS, FILED 09: 00, '04/1:3/1?99 - 991145573 301fi691 , .. - - . ~1UICATE~OF,MEa_" - - ", ', , , OJ - - .. , ' , . - .- -. ' BtJWRS~~A~~'~Corpontioa)- - , '. ,-. -.' ,- '' . B1.JI,INc.,(A~~).-, " ' ~~2Si'Of~C.~~~. . -. - , - 0 . - , The ~ --: 0ftiI:ec or SUI. INC~ a, DeIa\Wue QO.~8ud1he . ,~~~:~~~, . -, - Flue; ~- - -~- Gf tbe'~(tJie. ~are But :mc.,;i,Delaware oolpt:atioii \B.1JI1,and BU)'ERS~ UNITED iN~A n()~~; )N~aUtah~("BuyeatJ~ -. . '. '. -. , 8ECO~:BUI aod~_United ~ ~ eud ~edpd ~ . pIan :bf (~ of M~, with feSpect ~ eM M.. . - . in with 8edioii 252 Of 1he CoIpQiatfua Utw' T!Je Sllr\'iviDg ~on of 1hc WilIbe 8UJ. it! IIaIDe ~ . ~ OOJ. " :. 1Ne. , -' '' - , -, ' ' . nmm: FOURnI: The '-"':4:.--4.~ 'i~ SUI . 4L 0: ' ....L...l1 , .: .' ~ --.iIr...Jft'A-aOD . _ as' UK; S\1n'tVJDg 00ip0l'. . . on ~, . ~of.' - . ,, ' as""'~inCff'ect. , , -. - ." -. .' ~"'!-'-~~"" "- ,. ,. . . :FIETH:' , ' , - - The ~PlanofMerger:.i$~~at~'P~'Ofbus of,BuI. . ' 661~. Wads~ p~.DJ;~ SUite' 101, ~~ Ufab,840~9. : .. ', .' '- '" ' srxiH: , , Any .~1det of 8ither. BQI ~ ~rem. u~ ~iIl be. ~."ivitb. CoW, of~" ,Planof~:~~'~BUt- - . ,. ". ', ., '. ,. ' . 'I1Ie capital slDck of Bu7m :UDiwcI is 100.000 000 shares of COmtn\)n , ':- -~~: par~Value.. - -" ,: -' '. '" .. . IN WITNEss : WItF.RooF. the ~ bpe Ihis: ~ . of Mttget as. of . . . the 9d1 day 'of April, 1m 1IIId 8ftinm1he cO. ~iCI ~-fxuCu8dei, 1he paJI!lties of ~. . . . ', ,- -. .. . P$1I J , -.. . , ., , STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILEd 09:00 AM 06/23/1999 991254797 - 3016691 B1JI, me. aanncA TE OJ' DESlGN~ 'BONOI' N1JMBER, POWERS, ~CES ANDMLA TIw. P. ARTICIPA'IIMG, OPl'ltDfAL, AND O'I1I8RSRCIAL RIGHTS, AND TBB QUALIJICA11ONS UMlTA110Ns, lWSl1tlcrIONSt AND 0TIIEll DISTINGUISIIDfGCllARACTEltISTICS Oil SEIUES ACONVERTlBLEPBEI'EItRD STOCK Pursuant to Section lSI(g) of the General CoqJOration Law of dwState .of Delaware DUI, INC., a corporation organized and existing under the Jaws of the state of Delaware 1the "Cotporation"),in accordance wi1h Section lS1(g) of the 0eneta1 'Cotpondion Law of De1aware, DOES BEREBr CERTIFY: 1. The Certificate of Incotporatioo of the corporation (the "Certificate of IDcoJ:potatioo"), fixes the total number of shares of all classes of capital stock which the Corporation shall have tho authority to issue at Twenty-Five Million (25 000,000) shares, of which FiV'e MiUion (5,000,000) shares .shall besbares of Preferred S~ par value $0..0001 per share (herein referred to as ~, Stoc1C'), and Twenty Million (20,000.000) sharesshaU be shares of Common Stock. par value $0..0001 per share (herein referred to .as -COmmon Stock" 2. The Certificate of 1ncorporationexpressly grantS to the Board of Directors of the Corpm:ation autbodty to provide for the issuanCe of said Preferred Stock in one or more series9 with such voting powers, if any, and with such' designations, pref~ and !dative, participating. optional or other special rights, and qualifications. 1imit~tiODS or restrictions thereot: as shaD be stated and expressed in the resolution or revolutions providing for the issue . ~ . tbcreof adopted by the Board of DirectorS and as are not stated and expressed in the Certificate Inc.otpotati on. 3.. Pursuant to authority conferred upon the Board of D~I'S by the Certificate of IncOJPOI3fion, the Board of on May t 4 t 1999, by UD11nimous written consent, duly authorized 8Dd adopted the following resolutions providing for a series to be designated "Series A CoDverti.OIe Preferred StOck"; RBSOL VBD, that issue of a series of Preferred Stock, $0.0001 par value per sbare. of the Corporation consisting of2 OOO 000 sbaresdesip,ted as "Series A Convertible Prefen-ed Stock" 7 is hereby provided for, and the voting power, designation, preferences and relative, participating, optional or other special rights, and the qua1ifkations, limitations or restrictions tbcJ:eof, of such series shall be as set forth below, and upon the effective date said series shall be deemed to be included in and be a part of the Certificate of IncolpOraUon of the Corporation puxsuant to the provisions of Sections 104 and 151 of General Corporation Law of the State of Delaware: SERIES A PREIItRRED :STOCK Desigution; Number of Sbares.. The designation of sud1 series of preferred Stock shall be "Series Convertt"ble Preferred (hereinaBer .refened to as the "Series A Stodc") and tben81Dber of authori- shares constituting theSeri.es A Stock is Two Million (~OOO.OOO).. The Series A Stock sha11be deemed a separate class of Prefened S~ andsba11 be apart from any other series of Preferred Stock. Part 1. Liquidation. U pon any liquidation, dissolutioD. ()r winding up of the .CorporatiOl1, the holders of Series AStIKk win be entitled to be paid before any distribution or payment is made upon Junior Securities (as definedbe1ow), an amount inc;ashequal to the aggregate Liquidation Value (as , . c1efiaed be1ow)of all shares of Series A Stoclcoutstanding, .aodthe holders of Series A St()(!k will DOt 1Je entitled to -yfurther payment. If upon any sugb Uquiaatio~ dissolUtioo,OT of the Corporation, the Corporation s assets to bedistrtDuted among the holders of Series A Stock .ate insufficient to permit payment to such holders of the aggregate amount which they are entitied to be pai~then the entire assets to be distributed win be distributed. ratably among such holders based upon the aggaepto Liquidation Value of the Series A Stock held by each such holder. The Corporation will mail written nouce of sud1 liquidation, dissolution, or winding up ~tless then 30 daysprlor to the payment date stated therein, to each record bolder of Series A StorL Neither the COIlSOlidation or merger of the Corporation into or with any other COIpOT8tion or corporations~ nor the sale or transfer by the Corporation of all or any part of its nor the teduction of the capita1stock of theCOIpOTaDoo, will be deemed to be nquidatio~ dissolution, or winding up of the Corpotation within the meaning of this Part Part 2. Dividends. 2A. . Bntitlement. The holders of Series A Stock shall be entitled to receive cumu1a1ive dividends when and as declared by the Corporation s Board of Dircctols out of -funds available therefor under applicable law. - S1Kih dividends shalt be paid to the holders of at the clOse of business on the date specified by the Board of DiTecfots at the time such dividend is declared; provided, however, that such date shall not be more tban sixty (60) days nor less than ten (1 0) days prior to each respective Dividend Payment Date (as defined below under this Pad 2).. 28. Accruat Rate. Dividends on eac:;h share of Series A stock shall accrue cumula1ively 00 a daily basis at the tate of 8.000A. per amwm of the Liquidation Value thereot: but not includiug such portion of the Liquidation Value, if any t which coDStitutes accrued and unpaid dividends, from and including the date of issuanc:e of $UCh &bate to and including the date on Vlbich the Redemption Price (as defined below) ofsucltshare is paid ortb.e date on which such shale is converted iDao Cnmmon Stock. Soob dividends shall accrue whether or not they luwe been declared and whether or not there are profi~ smplus or oilier funds of the Corporation legaUy available for the payment of dividends. The date on which the CotpOI3iion iuitially BleS any share of 1he Series A Stock will be deemed to be its "date of issuance" regardless of the number of times transfer of any such share is made on the stock. records maintained by or for the ColpOration and regardless of tbenumber of certificates which may be issued to evidence any ach Share. 2C. 'Dividend Payment Dates.Divideads 011 .the Series A Stook shall be payable semi.. aonuaIIy on SliDe 30 and December 31 of each year (the "Dividend Payment Dates"); provided, that tile first Dividend Payment Dare shall be December 31 , 1999- AU dividends which have accrued on each share of Series AStockoutstalldiDg during the period ending upon each such Dividend. Payment Date will be added tothc Liquidation V81ue of such .share and will remain 'ftGf"t .10._-' ..... ':1 such ,.;I;"":den -" UDa-al UIlUI ',""YI ~ 20.. Manner of Payment. Dividends on the Series A Stock shall be paid to the holders in ,cash orilHdndthroughthe issuance of Common Stock, as determined at the election of the :ColpOration within sixty (60) days following each Dividend Payment Date. If paid in~kind with CAmunonStoclc, .the number of shares Usued toeacb holder sballbe equaJto the dollar amount of thedivideud divided by the average Market Price (asdefiDed below) share of Common Stoclc over 1he five(S) 1rading days immediately preceding ~tbe date on which the dividend is decl~ rounded up to the nearest whole share. 2& Ceriain Restrictions. the ColpOration shall no~. without the prior written consent of thcholdelS of a majority of Series A S~ (i) declare, order or pay any dividend. (other than dividends payable solely in simes of stock) on any J"ni~Securlties or (ii) redeem anY shares of Junior Securiti~ uuless and until the Corporation shall have redeemed aU of the outStandi Series A Stock or aU shares of Series A Stock are converted to Common Stock. . 2F.. Distribution of Partial Dividend Payments; Fractional Shares. If at any time the Corporation pays less than the total amount of dividends. then acaued with respect to the Series StOck, such payment win be distributed ratably amongtbe holders of such Series A Stock based upon the aggregate acaucd but unpaid dividends on such Serlcs A Stock held by each holder. Bach fradional share of Series A Stock outstanding, if any, shal1 be entitled to a ratabty proportionate amount of aU dividends to which each outstanding fo11 share of such Seriea A Stock is entitled hereunder- Part 3. Conversion Rights. ;,- 3A. Holder Conversion Procedure. Subject to the provisious. set fOrth below, each share of Seri~ A Stock sbaU be convertible at the option of 1he holder thereof: in the lMIUI hereinafter set f~ into that number of :tUlly paid and non-assessable shares of Common Stock determined as set forth below.. Any bolder of Series. A Stock desirioi to co DV ed such shares into shares of Common Stock sba11 smreodcr' the certificate or cc:rtificates for the shares beingco~ duly eadOISed or assigned to the Corporation or in blank, at the principal office of the Corporation or at the bank or trust company appointed by the Cotporation for that purpose, accompanied by a written notice of conversion spccifyiug 1he number ot shares of Series A Stock to be converted and the name or names in which such holder wishes the eertifiQte or ecrtificates for shares of Common Stock to be issued.. After the receipt of such notice of conversion and the certificates for the Series A Stock converted,tbe Corporation sbaU promptly issue and deliver or . 3 QIUSC to be issued aadde6vered to such holder a certificate or CCltificates for shares of Common raultingftom snob Q)ftversion. In awe less 1han all of the shares of Series A Stock by a .certificate are to be converted by holder~ upon such conversion the -Corpomtionsbal1 also deliver or cause tobedc1ivcred to such holder a certificate orccrtiticatesfor the sIwes of Series A Sb;k not so aJnverted. The Corporation sbaU pay all transferageotfees and 'expeDses payable upon the conversion of Series A Stock. 3D. Company Conversion Procedure. Subject to the provisions set forth below, each sIIate of Series A Stock shall be convertible at the option of the Company, in the manner - ' JJereinafterset forth,intotbat number of funy paid and non-assessable sbaresof Common Stock determined -as set forth 'below.. TheCo"'P"'Y must convert aU Series A Stock if it converts any Series A Stock. -The Company may elect to con~ert the Series A Stock to Common Stock - fl)$Olution of the Board of Directors ("Conversion Reaolution") duly adopted at a meeting of Directors or 'by unanimous wriuen consent of the Directors. if as .oftbc close of business on the . :Business Day immediately pIeceding adoption -of such resolution the Company Convcmion Conditions (asdefiued below) bavebeen met. Written notice of conversion shall be sent not less &an fivcBusiness Days fOllowiDg the day on whim the Conversion Resolution is adopted to all holders of :record of Sedes A Stock at their addresses appearing on the boOks and records the 'Corpomtionspecifyingtbe date of conversion, wbichshaU not be Iesstban 20 calendar days following the date such notice is given. Promptly after the date of conversion set forth in the notice, each holder of the Series A Stock shall surrender the ccrtifi.cate or certificates tot the sbares to the CoIpO1'8.tion at the principal office of the Corporation or at the bank or trust company appointed by the ColpOration for that purpose.. After the receipt of the certificates for - - the Series A Stock conv~ the Cmporation shall JXOI11Pf.Iy issue and deliver or cml~to be issued and delivered to such holder a certificate or certificates for shares of Common Stock resuldngfrom such conversion.. The C~otion shall pay all transfer agent fees and expenses payable upon the conversion of Series A Stock. 3C.. Conversion Rate.. Each share of Series A Stock shall be convertible into the uumber of tUlly paid and nonassessable shares of Commnn Stock which RSUlts ftom dividing the~nvemoo Price" in effect at the time of conversion into the "Conversion V aloe". The initial- Conversion Price per share of Series A Stock shall be 12.00.. The ConvC2'Sion Value per share of Series A Stock shall be $2.00" The initial Convcnion Price shall be subject to adjustment as set fot1h in paragraph 3D. 3D. Conversion Price Adjustments of PIefened Stockr The Conversion Price of the Series A Stock sbaI1 be subject to adjustmeot timn time to time as set forth below.. (1) "ustment Pmvisions. If the CotpotatiOn sha1l after the dam upon which any shares of Series A Stock were first issued (the "PuIchase- Date")~ any Additional Stock (as defined ~ow) without coosider:ation or for a considendion per share less 1han the Conversion Price in effect immediately prior to the issuance of such Additional Stock, 1he Conversion Price in effect immediately prior to each such issuance shall forthwith ( except at otherwise provided in this clause 6)) be reduced to the price per share at which the Corporation issued or sold. or is deemed to have issued or so~ such shares of Common S~ EXcept to the limited exteDt provided fur in sabpamgrapbs 3D(1)(c)(m) and (IV). no adjustmmt of the Convemion Price pursuant to this sabpangraph 3D(1) :shaII have 1he effect of incmIsing the Conversioa Prlce above the Conversion Price inetlectinuuediate1y prior to such adjustuJllnt (a) In the case of the issuaoce of Cmnmon Stock for cam. -the consideration sbat1 bedoemed 'to be the amount of cash paid theId'or be1bre deductiagaay reasonable discounts, c:omnrissioos orotherexpensesaDo~ paid or incuaedby the CotpoletUon for any underwriting or otherwise in -connection with the issuance and sale thereof: (b) Intbe case of the iSSI18J1Ce -of the Cnmmon Stock. for aconsidemion in Whole or in -part other ,dum QSb,the consideration other than cash shall be deemed to be the &ir - value tbeteof as dereru ,in~in good &ith by tbeBoard of Directors. (c) IJI the case of issuanceaf options to purchase or ~gbts to -subscribe for :Common Stock, -securities by -their tams conveni'blciuto Or exchangeable for Col1'mtaD Stock- options to ~parChase or rights to subscnne t9r such c:onvertible or exdIaogeablesecurities, the foUowiog proVisions -shal1 apply fora11 purposes of this subparagraph 3D( 1)( c) and subparagtaph3D(lX d): (i) The aggregate maximum munbcr of simes - of Common Stock de1ivaab1e upon exercise (~qr'1lli.the satis&ction of any conditions to ~ty ,including without limitation, the passage of time, but without.taking into account potential antidiIution adjustments) of suchoptioos topm:base or rights, to subscribe for Common Stock shall be deemed to have been issued at the time sud1 options or rights were issued and for a considecWon equal to the considaation (determmed in the manner provided in subparagraphs 3D(lXa) and (b)), if any" received by the COtpOtation upon the iSSI1811Ce of such options or rights plus the ndnimum extKise :price provided in such options or rights (without taking into account potential antidilution adjustments) for tbeCommon Stock: covered tbaeby- (0) The aggreptc' maximnm number of shares of Stoclc deliverable upon conversion of or in excbauge (assuming the satisf4ction of any conditions to converti'bili1y or -, including, without lituitatiOltp tho passage of bot without taking _0 account potmtial autidilution adjustments)for any such convertible or exchangeable accuritiea or 1IpOR' the exercise of options 10 purchase or righC3 to subscn"be for such convertible exchangeable securities and subsequent conversion or exchange thereo( sba11 be deemed to have been issued at the time such securities were issued or sud1 options or rights were issued and for a cansideration equal to the consideratio~ if any, received by the CoIporation for any such securities and re1attJd options or rights (excluding any cash received on. account of accmed iDta'est or accrued dividends)~plus the tttinimum additiooal jfany~ to be received by the Corpomtion (without taking into account potential aotidilutioD adjustments) upon the conversion or ~e such securities or the exercise of any related options or rights (the coasidcraliop in each aISC to be detennined in the mAnQel'provided in subpamgtapbs 3D(lXa) and (b)). em) In the event of any cbaoge in the number of shares of Common - . Stock delivemble or in 1he coasidetation payable to the CoIpOration upon exercise of such options or rights or upon conversion of or in exchange for such convertib1eor exd1angeablc securiti~ (cxcludiaga cIiaDge taUlting .solely 1iom the 8DtidiIution provisions then:of if auch chaDge remits 1iom an cveat which gives rise to an 8DtidiIution adjustment UDder this paragaph 3D~ theCoavcrsioo Price, to 1he exta1t in any way affected 'by or computed using suchop~ rights or scaaitia, shall be recomputed to ret1ect such cbaoge.,but DO fiBtI1er a4ius1mcat sballbe .made for 'the actuaIiss"~of CommonStoc1c or any payment of such COQsiderationupon the exercise anysueh optioosor righcsortbe conversion or exchange of such securities. (iv) Upon the exphation of any such options or Jigbts, the fe8 JniMtion 8ftY:such riglUs to convertor exchange ord1e expiration of any options or rights Te1at.ed.to sud1 ~nveri:ible orexcbaogeable securities, the .Conversion. Pri~ to the exlalt 'in ,any wayalfectedby or eompured usingsuch.optious, rights or sceudties or options or tights related to such securities, shall be recomputed to reflect the issuance ofouly the number of.Shares ofCommoo Stock (and convem-We 'or exchangeable teemities Which remain in effect) actuaUyissued upon the exercise . , : suCh options or tights, upon. the conversion or exchange of such seeurities.O( upon the exercise the options orrigbts related tosucb securities. (v) The number of shares of CommC)tt Stock deemed issued and the :cOnsideration deemed paid therefor pursuant to subpamgraphs 3D(lXc)(i) and (ii)sball be :apptOpriateIy atljusted. to ret1ect any. chaugt; termirumon or expiration 'of the type described : either sob paragraphs 3D( Xc Xiii) and (i v ). (d) Additional Stock" shaD mean any shares of mmnn Stock: issued (or to have been issued pursuant to subparagraphs 3D(lXc)) by the Corporation after the Pmdtase. Date other than (i) mmno Stock issued pursuant to a transaction desaibed , snbparagraphs 3D( 1)( e) hereof; (n) shares of Commnn Stock issuable or issued .pursuant to a stock optio~ wammt, conversion right. or porchasc Iight outstanding as oftbe Pmd1ase Date; or (ui)Common Stock issued or issuable upon amvemon of the Series A Stock. (e) In the event the CorpopIion should at any 1ime or from time to time after the Purcbase Date fix a record date for the effectuation of a split or subdivision of the outstandingsharesof CommnD.Stock or the detmmiDation of holders of Common Stock ei1tided to receive a dividend or other distribution payable in additioda1 shares of Common Stock or other ~ties rights convertible into, or entitling the holder them)( to receive direcdy or iDdirectIy, additional shares of Cnm'tlQU Stock. (hereinafter referred 10 as "Common Stock. Equi.~') without payment of any. consideration by such holder for the additional sbares of Common Stock or the . CoDllDOD Stock Equivaleo1s (mcluding the additional sIJares of Common Stock issuable upon CODVeISion or exercise thereof). then. as of such record date (or the date of such dividend distribution. split or ~on if no IeCOm date is fixedh 1be Conversion Price of the Sedes, A Stock sbatl be appropriately decleased so that tbenumberof sharesofCOmJnQn Stock issuable on convenion of eacbsbarc of the Saics A Stock abalt 'be increased inplXlpOdioa to &Ud1inercasc in tile ttgI.ICpte of sbares of Con1mc)q Stock outstaDdiog aDd those issuable with respect to such Cmn-on Stock Equivalents. (f) If the number of shares of Common Stock oulstandinc at anytime 'aftectbe Purchase Date is 'decreasedby a combination. of tbe ~shares of CommooStock, then, fo1lowing the record, date of such combination, the ConveqionPrice tbr 1beSeriesAStodc shall appropriatelyinaeased so tbat the number of &bares of Common Stock issuableoD conversion of each share of the Series A Stock shall be decreased in .proportion to .such decrease in outsrandingshares. (2) Other fl . ibutions.. In the event tbe Corporation sba1I declare adistributioD piyabIe ,insecuritiesofotberpersons~ evidences .ofindebtedness issued by the COIpOmtion or other - p;uo~ ~~ts (excluding cash dividends) oroptioo$ or rights not refened to in -subparagraph 31)(1)" th~ in each such case for the purpose of this subpamgraph 3D(2). the holdeIs of the Series A Stock shall -be entitled 10 a proportionate share of any such distribution astbough they were the . . holders of the number, of shares of Common Stock of the Cotporation into which their abares of Series A Stock are couvertible as of the record date fixed for the determination of the 'holders of Common Stock of the Cmporation eimtled to receive.such distribution.. (3) ~ons.If at any time or n-om time to time there shall be . recapitaliutioo of the Common Stock (other than.a subdivisio~ combination or merger or sale of assets traDsaction provided fur indUs paragraph 3D) prOvision. shal1. be made &0 that the holders of1be Series A Stodc shall thereafter be mtit1edto receive upon conversion of the Series A Stock the number of shares of stock: or other securities or -property of the Corporation or otherwise, to which a bolder of Common Stock deliverable upon conversion would have been entided on such leC8pitali7AtiOD. In any such case. appropriate adjUStment sbalI be made in the application of the provisions of dUsparagraph 3D withrespcct to the rights of the boldets of the Series A Stock after the recapitali2ationto the end that the provisions of this paragraph 3D (1DC~ adjustment of the ConVClSion Price then in effect and the number of sbaRs issdabIe uponCQitversion of the Seiies A Stock) shan be applicable after that event as Dearly equivalent as may be practicable. (4) . a In the event the Cotpondion fails to pay any dividend witbin (60) days fDUowiDg the applicable Dividend. Payment Date. the ConvCtSion Price then in effect sba11 be reduced by subDacting i'om it the "Default Amount. n The iDitial De&uJ.t Amount be $O.2St and the Default Amount will be decreased or inaeascd in the saine manner as adjustment of the Conversion Price described in subparagraphs 3D(IXe) and (t). . (5) The CoIporation will not, by amendment of its Certificate of IncotporatiOll or tbrough any reotV"i"J'Mion.recapita1izatio~ tr:mdft.of assets~ CODSOtidati~ merger;, dissolutio~ or sale of securities at any other voluntaty acUOIl:. avoid or seek to avoid the observance or perfotmance of any of the tenns to be observed or perfonned hereunder by the Corporati~ but will at all times in good faith. assist in the can:yiog out of all the provisions of dtis p&rag18ph, 3D and in.(be taking of all sudlaction as maybe necessary or appropriate in order to :protca .the Conversion Rights of the holders of die Series A Stock against Impairment. (6) No p . . . Shates and ' , " cats as to.DSCments!' No fi3Ctionat shares shall be u.pon the c:onversion of any share. or shares of the Series A Stock, and the Bomber of shares-of Common Stock to be issued shall berouuded to the nearest whole share. Whether or not ftadional shares &reissuable uponsuchconversioD shall'be determined on tbebasis of 1he total - number of shares of Series A Stock -the holder. is at the time oonvtring.into C.onunOD Stock and the number of shares of Common Stock issuable upon such aggregate conversion. (7) oti.ce of. . . ' USbnent.Upontbe 0CCU11'CDCC of each ac.ijustment :or readjustment the Conversion Price pursuaatto tbisparagraph3D7 the Corporatioa, at .its shat1 promptly compute sud1 8(ljustment or readjustment in accordance. with .the tams hereof and and famish to each holder of Series A Stock a.certificate setting forth sud1, acljlMfmA1tt or readjustment and showing in detail the facts upon Which such adjustment or Teadjuscmcntis ,based. The Corporation sball. upon the written request at. any time of any holder of Serles A fUrniSh or cause to be lumished to suehholder a like cmiticate setting forth (a) such adjustment and readjustment, (b) the Conversion Price at the time in effect. and (c) .the mmber of shares of Cnmmon Stock and the amount, if any. of other property which at the time would be received. upon the OJDvtnionof a sbareof Series A Stnck.. (8) oti~ of . Date. In tbe event of any taking by 1he Cotporation ofa recoId of the IMJIders of any class of securities for the purpose of determioing the .holders thereof who are entit1ed to receive any dividend (other than a caSh dividend) or other distrlbuti~any right to subsCribe fur, purchase or otherwise acquire any' shares of stock of any class or any other securities or property:p OT to receive any other right, the CoIporation shall mail to each bolder of Series A Stodc. at least twenty (20) days prior to the date specified therein. a notice specifying the date on which any such record is to be taken for the purpose of&ud1 di~ distnOution or right, and the 8D1OUI1t and character of such dividend, distribution or right.(9) f S Con non. The Corporation sba11 at aU time; te$etVe and keep available om of its autbnri~but upissued shares of ComllJ()D Stoc~ solely for the puI11Ose of effecting tbc conversion of the shares of 1he Series A S~ such number of its shares of COmft1On Stock as shall from time to time be sufficient to effect the conversi'?fl of all outstanding shares of the Series A Stock; and if at any time the number of authorized but unissued shares of Conunon Stock shall not be sufficient to effect the CX1nvetSion of all then outstaDding shares of the Series A Stock, in addition to such other remedies as sha11 be available to the bolder 'the Series A Stock, ihe CoIpoJation will tab sud1 corpomte action as may, in the opiaion of its counsel, be necessary to ioa:ease its audlorized but uni$-4JUed shares. of Common Stock to such DlDDber of shares as sba11 be sufiicieot for such ~ses. iuc1~ wi1bout limitation, engaging best efforts to obtain the requisite stockbolder approval of any necessay amatdment to these . . p!OVJS1ODS. (1 0) ~. Any notice required '" 1he provjsions of this Section 410 be given to the ho1ders of sbares of Series A Stock shall be given if deposited in the United States prepaid, $\B, addressea to eac1i bol- of tand at 1ris appearing on the books of the COJ.-phation. 3E. Effect ofCon~on. of the date - ' the Corporation receives DOUce of conwaioa ftom tIJe'ho14a' of the Seties ~ . uada-,pampaph 3~ ~,orthethird ~~ day .the day on wbich notice of~OD ,by the .Company'to the hol~ of Series AStockundcrparagraph 3Bis .cIeposittdin 1he U.s.Mai1 with fi1St class postage plq)~d (a "CQDV~ n.ej.aIl rigbD pertaiDmg. to the Selic;s A Stock wiJ1 Cea!e and SUCh S~ J). " StoCk will not,be deemed . ~ ~ 01Jt~AD certificates representiDg the" Series, A Stock ' subject~ to eonveisi.on will represent only 1bc right to,receive ~riStQclc' of the Cotporation, U1ider this Part 3. an4.paymentof all accrued and unpaid ~dends as of the 'Convemon Date ~ ' 3F., Converted Shares. Any shares of Series Stock which at any tUne have been " couveded sba1l be cance1ed,may not Jei,sued as Series A Stock, and sbaU be Idumed to ,the sta~ of and unisSued sbalesof Prefared 'Stock ~_d.esi u to series~ . , Part 4.. Voting Rights. ~ ~es A Stock shall.haVe no vo1iDg d~: except as teqUired in the specific iDstance , . the. Geacra1. ColpOration Lawqf~8Dd;except the .opt to by, majority vOte of . - 1Jie ' ~. of' the Series A.stock: the 'and 'issu~of' apy claSs or, serIes of' , , Prefened StOck senior to the Series A ,StoCk; any.am~. modifieation..orr8peaI,.of the . ' Certificate ~f ~n of~' if the ,powers, ~,or TightS of the A . Stock would be advcmely ~ , ao.d, die impositi,on of 'any. restriction on the Series A Stock, other than I~ictiODs, arising the :Geoera1 Corporation taw of Delaware or the xesolution oftbe ofDim:tors ~the ~esA S~ Part S. RedCmpti~ , SA. R~oa Price. For each shale of Setia A Stock,which is to be: the CoxporatiO1\wi11 be ~bUgated on the Date Cas. defined below) to pay to the 'h91der thereof (upon, .SU11'eDder by -.. ho~ at the Cotporation priDc.ipal of69C or to the' . ColJ'O.ration' s tJaDsfer ageut of the certificateS repieseatiDg such shares of Series A Stock) aD. amomit in immediately available tUnds' equal to the Liquidation Value plus all accrued dividends . - , as of the Redanption Date.. ' . '- , . SB. ~otice ~f ~. The CoIpoJation - ~. mail wnttm not1~ of , ~QD of A Stock:to each reCord holder'of:Saics A Stock 'not 'more sixty (60) nor leSs than thirty-(3Q) pdor to the cJat:e on which such redeqnioil is to be made. -The date CJCdf1ed 111 such noti~ for redempCioG is haein refctted to as tho ~on Date. ,. SC. T ennination of Rights. On the Redemption. Date aU rights pertaiDiDg to the Series A Stock. indudin& but DOt limited to,. any light of CODVasion. will cease. aDd spch Serles A Stock will not be deemed ~- 01~nQins..All ~4MI1ting the Series A Stock stibj ect to' redemption :wm represent 0Dly the right to recei v~ ~n.tin accordance. with the ;ro~DS of1JUs Part S. . ', ' SI;). Redeemed or Otherwise ~Shaies.. Any shares ofScdes A Stock which ate . . or ICq1Iired 'by1he .CoIporadon .shallbe may not be reissued Sed. AStQCk, and.sbaJlbe to dJestatUS of . autborlzed and uoissued shares of Pre~ Stock. "Iithout 4esip8don ;IS to series. . -- . - . SE. 0pti0Da1 Rec1enipticm...The Corporati.On may. at .any time on or after J8f'l'~ 2005, ~.nor any of the Series A Stock.. Part 6.. Definitions.. .--~~, Day" shiH Diean .a .day "other tban .aSaturday. .Sunday other day on which :COID1I1erC~~ in Salt Lake City. Utah am.authorized by law to dose. , ' Stock. $O.~l par Value per sham, of and 'any capital StOCk :ofany.d8ss :of ~~ herea1Wr. aUthorlZed which' notJimited to a fixed ~ - or par or in respect. to the rights of the :holdem, tbereor to- participate:in dividends or in the distribution or as~ upon any' liquidation" . . disso1utioa., or ~ of the CoIporauon. "ConveJSion ConditioDs" consist of the fol1o'Wing conditions: (i) . The shares of Co~n Stock e' on conversion of the ~~ A Stock are registered: for reSale undez the Ad. of 1933~ or are- eligible -for sale under Rule 144(k) promulgated undertbe Secmities Ad; of 1~33; and~ (u) The Market Price fot1he Comn\oo Stock ~ a period of thirty (30) CQDSeCU1ive trading is _less than $4.00' per ~. . " Junior Securities metJlq any of the Carpotatiou 11 S equity securities other tbanthc Series , A StocL . . - "Liquidation Value" of any Sedes A Stock as of any particu1at date will be equal to $2. pea:'sbare. . . -Matbt ,Price"- of t11c CoqalN1n Stock on any relevant date. sba1l be def.eay.in~Ltt_--- &U~ (i) . If 1be On. ... "t nil Stock. is DOt at the. time listed or admitted to uacIiq on any IUid.cmaI. ~ .'* is tn"-1.. oa ~ N~ ~ the. Marlcet- Pric;e shall be the moanbetween the hjgbeat closiDa ,.,.. of a.share of Culf,mon . Stock on datees reportaI.~ 1he Nasdaq N~on~lMabt ~ any ~r system . .. .. ' 10 ' - . (ii)If.tfie Ovnmnn Stock is at time 1isted or admi1tPJt to tI:adiaa, on "any . natiouaI- aecudties c:xcha\ge, then the Matbt Piice shall be thec1osiog seItiDg- prl~ per shaJe on ,the -elate iJi quest1on on the secud1ies as such priee is ~fIidaIY quoted in the composite tape of tr8n~0J)S on sud1 If theae is DO reportat sale of Common ~Stock O11sud1e&dJaD&e on the date in question, then 1be MaJbt :Priee for that date shall - ~ , -the -clo$iag selling pice. 'on the .exchange on die last date for which suchquotaDon exists.. - - (ili)lf tho Cotnmon moot 1isted on such dateoa any nation8l ~1dti.es exdiangenor in4uded m -tho Nasdaq National Mmtd. but is traded in the over~ dJe higJat d.osiDg- quotation of a -$ban: of Commnn Stock on such -d:ateas . ,n:ported onthe~asCIaqSmallatp Market or the NASD OTCBulletin BoJIld~asappIicable. -Person nteaQS, an , , uwvidnaI; a paItDetShi~ atOlpOI8tiOD.anassociati~ a Joint stock: ~ a -tIust. -a joint an -organiza1ionand a govern~enti~.or aay departmen~~ ~or political subdivisioo thereof. ' - '. .- . - .- -. - -. , IN WITNESS ~~" the . . CoIporation. has caused this ~~ to ~ ' by Rod -Smith. its and .to .by ~arman, Its Sectetaty,tbjs 23m day . ' ofJuae.l999.. . . . By RodS ~TrBST . , By,' Paul J " . STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILED 09:00 AM 04/19/2000 001201588 3016691 CERTIM CATE OF AMENDMENrOFCERTftrICA TE OF INCORPOIlA TION OF Bm. :INC. (CIaaagi.g -...... te ~, "file.") BtJJ, 1Ne., a.COl)Jolation organized and e~ UDder the Genem Cotporaaon Law orthe State ofDc1awan: (the "Corporauon"). does hereby c:enif;y that: The ~t to the Corporation' s Certificate of 1IlCOIporati0il let forth below was du1 OOopledby resolutions .jIJ)provcd by the Corporalion' s Board of Din:c:tors and stockholders in actordance with the provisions of Settion 242 of the 'GenemlCorpomion Law of the Slate Delaware: eadaa.t. The Certificate of mcclI)JOmtion of the corporation is amended by slrikiug Article I in its cntiret;y and 1q)1aciagtherefor: ARTICLE" I NAME The name of the Corporation is BuyersOnline..com, Inc. IN WITNEss WllEREo F. BUr. Inc. has caUSed this Cem1icate to be signed by its cluJ yauthorimd officer this 30th day of March, 2000. , Inc.. STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILED 09: 00 AM 09/28/2000 001493095 3016691 BUYERSONLINE.COM. INC. CERTU1CA TE OF DESIGNATION OF NUMBER, POWERS~PREFERENCES AND RELATIVE, PARTICIPATING) OPTIONAL. AND O~IIER SPECIAL RIGHTs, AND TIlE Q1)"ALII1CA'IIONS LIMIT A TlO~ RESTRICTIONS, AND OTIIER DISTINGUISHING CHARACTEIUSTICSOF SERlESB CONVERTIBLE PREFERRED STOCK Pursuant to Section 151 (g) of the General Corporation Law of the State of Delaware BUYERSONLINE.COM, INC., a corporation organized and existing under the laws of the state of Delaware (the "Corporation ), in accordance with Section 151(8) of the GeneraJCorporation Law of Delawan:?DOES HEREBY CERTIFY:1. The Certificare of Incorporation of the Corporation (the "Certificate of Incorporation '), fixes .me total number of .shares of all classes of capita! stock which the Corpora1ion shall have the authority to i5sue at -Cwenty-Five Million (25 000 000) sltares, of which Five Million (5 000 000) shares shall be shares of Preferred Stoc~ par valueSO.Ooo I pe.-share (herein referred to as "Preferred Stock"), and' Twenty MiUion (20.000~OOO) shares shalt be shares of Common Stock~ par value $0.0001 per share (hereinrefen-ed to as "Common Stock ~' 1. , The Certificate of Incorporation expressly grantS to the Board of Directors of the'Corporation authority to provide for the issuance of said Preferred Stock in one or more series. with such yoting powers, if any, and with such designations~ preferences and relativ~ participatingjl optional orother special rights, and qualifications~ limitations or restrictions thereof, as shall be stated and expressedin the resolution or revolutions providing for the issue thereof adopted by the Board of Directors and asare not stated and expressed in the Certi ficate of Incorporation.3. Pursuant to authority conCeITed upon the Board of Directors by the Certificate of Incolporatio~ the Board of pirectors by resolUtion duly adopted ata meeting held on August 30, 2000.- duly authorized and adopted the following resolutions providing for a series to be. designated "Series BConvertible Preferred Stock" RESOL VED, that issue of a series of Preferred Stoc:~ $0.000 1 par value per share, of theColJ'omion consisting of 1 234t500 shares designated as ~Series B Convemole Preferred Stock",is hereby provided foc and the voting power, designation, preferences andrelativc; participating,optional or other spocial rights. and the qualificati~ Jim iWioDS or restrictions thereof, of suchseries shall. be as set forth below) and upon the effective date said series shall be deemed to be included in and be a part of the Certificate of InCOlporation of the Corporation pursuant to the provisions of Sections 104 and 1 of the General CotpOratioD Law of the State of Delaware: SERIEs B CONVERTIBLE PREFERRED STOCK Designation; Number of Shares. The designation of such series of Preferred Stock shall beSeries B Convertible Preferred Stock"' (hereinafter referred to as the "Series 8 Stock") and the number ofauthorized shares constitUting the Series B Stock is One Million Two Hundred 1hirty..Four ThousaodFive Hundred (J ,734 500). The Series B Stock shall be deemed a separate series of Prefen'ed Stock, andshall be apart nom any other series of PreferTeCf Stock. ~ Part I. Liquidation. Upon any liquidati~ dissolution, or winding up of the Corpolation~ the holders of Series B Stock will be entitled to be paid before any distribution or payment is made upon Junior Securities (as deemed below) and after any distribution or payment is made upon Senior Securities (as defined below) an amrnmt in cash equal to dtc: asgregate Liquidation Value (asdefiuedbelow) of all shares of Series B Stock outstandin& and the holders of Series B Slock will not be enritled to any further paym.ent. If upon any .such liquidati~ dissolution, or winding up of the ColpOraUon, the COIpOration s assets to bedistributed among the holders of Series B Stock are insufficient to permit payment to such holders of the aggregate amount which they are entitled to be paid. ~nthe entire assetS to be disuibuted win be distributed ratably among such holders based upon the ag:regate Liquidation Value of the Series B Stock held by each such holder-The COrporation will mail written notice of such liquidation:. dissolution, winding up not less then 30 days ,prior TO thepaymen1 date stated therein;, to each record holder of SeriesB Stock. Neither the consolidation or rnergor of .the Corporation into or with any other corporation or corporations.. nor the sate or transfer by the CorpOration of all or any part of itS assets nor the reduction of the capital stuck of the CotpOration will be deemed to be liquidation. dissolution, or winding up of theCorporation within the meanine of this Part I. Pan 2- Dividends. 2A. Entitlement The ho'iders of Series B Stock shall be entitled to receive cumulativedividends when and as declared by the CoIpOration s Board of Directors out of funds available thereforunder applicable law. Such dividends shall be paid to the holders of record aI the close of business on thedate specified by the Board of Directors at the time such dividend is declared;provid~ however. thatsuch date shalt .not be more than sixty (60) days nOr less than ten 00) days prior to eacl1 respectiveDividend Payment Date (as defined below under this Part 2). 2B. Accrual Rate. Dividends on each share of Series B Stock shaUaccme cumulatively on adaily basis at the rate of 8.00% per annum of the Liquidation Valoe thereof: bUt not including such portion of the Liquidalion V alue~ if any, which constitutes accrued and unpaid dividends, from and including the date of issuance of such share to and including the date au which the Redemption Price (asdeemed below), of such share is paid or the date on which such sbare is converted into Common StOCk.Such dividends shall accrue whether or not they have been declared and whether or not there ale profits,surplus or other funds of the Corporation legally available for the payment of dividends. The date onwhich the Corporation initially issues any share of the Series -B Stock will .be deemed to be its "date ofissuance" regardless of the number of times transfer of any such share is made on the stock n:cordsmaintained by or for the COt'pOration and regardless of the number of certificates which may be issued toevidence any such share. 2C. Dividend Payma1t Dates. Dividends on the Series B Stock shall be payable semi-annually on June 30 and December 3) of e...ch year (the uDividend Payment Datesj; provided, that thefirst Dividend Payment Date shall be December 31, 2000. An dividends which have accrued on eachshare of Series 8 Stock outstanding during dIe period ending upon each such Dividend Payment Date will be added to the Liquidation Value of such share and win remain a parttheceof until such dividends arepaid. 20. Manner of Payment. Dividends on the Series B Stock shall be paid to the holders in cashor in-kind through the issuance of Common Stoc~ as determined at the eJection of the Corporation withinsiXty (60) days following each Dividend Payment Date- If paid in-kind with Cornman Stock, the numberof shares issued to each holder shall be equal to the dollar amount of the dividend diyided by the average Market Price (as defined below) per share of Common Stock over the five (5) trading days immediately preceding the date on which the dividend is declared, rounded up to the nearest whole share. 2E- Certain ReStrictions. The Corporation shall n~ without the prior written consent of the holders of 8 majority of Series B Stock, (i) declare, order Of" pay any dividend (other ~an divid~ds :payable solely in shares of Slock) on any Junior- Securities or (ii) redeem any shcues of JunlOf SecUtttleS unless and until the Corporation shall have redeemed aU of the outstanding Series B Stock or all shares of Series B Stock are convened to Common .Stock. 2F - Distribution of P.artial Dividend PaymentS; Fractional Shares. If at any time the Colporation .pays less than the total.amountof dividends then accrued with. respect to the Series B Stock.. such payment: win .be distributed t31ablyamongtbe holders of such Series B Stock based .upon the aggregate accrued but unpaid dividends on such Series B Stock held by each holder. Each fractional share of Series B StOCk outstanding, if any, shall be entided to a ratably proportionate amount of all dividends to whic::h eac::h outstanding fun share of such Series B Stock is entitled hcrCW1der. Part 1. Conversion Rights. 3A- Holder Conversion P.-ocedure. Subject to the provisions set forth below, each. share of Series B Stock shall. be coRverobteat the option of the holder thereof, in the .manner hereinafter set forth., into that number offul1y paid and non-assessable shares of Common Stock determined as set forth below Any holder of Series B Stock desiring to convert such shares into shares of Common St~k shall sunender the certificate or certificates for the shares being convened, duly endorsed Or assigned to the Corporation or in blank.. .arthe .principal ()ffice of the Corporation. or at the bank. or trust company appointed by the Corporation for that purpose, accompanied by a written notice of convemon specifying the number of shares of Series 8 Stock to be converted .and the name or names in which. such holder wishes the certificate or certificateS for 5hares of Common Stock to be issued. After the receipt of such notice of conversion and 'the certir~es for the Series B Stock converted;t the Corporation shall promptly issue and deliver Or cause to be issued and delivetedtO such holder a certificat~ or certificates for shares of Common Stock resulting from such conversion. In case less than all of the shares of Series B Stock represented by a certificate are to be convertl:d by a holder, upon such conversion the Corporation shall also deliver or cause to be delivered to such bolder a certificate or certificates for the shares of SeriesB Stock not so converted. The Corporation shall pay aU transfef agent fees and expenses payable upon the conversion of Series B Stock. 38. Company Conversion Procedure. Subject to the provisions set forth belowi each share of Series B Stock shall be convertible. at the option of the Company. in the manner hereinafter set. forth, into that Dunaber of fully paid and non-assessable shares of Common Stock determined as set forth below. The Company must convert al1 Series B Stock if it converts any Series B Stock. The Company may elect to convert the Series B Stock to Common Stock by resolution of the Board of Directo(S ("Conversion Resolutionj duly adopted at.meeting of Directors or by unanimous written consent of tile DirectO~ if . as of the close of business On the BusinteSS Day immediately preceding adOption of such resolution the Company Conversion Conditions (as defined below) have been met. Written nonce of conversion shall be sent nOt less than five Business Days following the day on which the Conversion Resolution is adopted to all holders of record of me Series B Stock at their addresses appearing on the books and records of the Corpotation specifYing the date of conversion, which shall not be less than 20 calendar days following the date such notice is given- Promptly after the date of conversion set forth in the notice., each holder of theSeries B Stock shall SUlTet\der the certificate or certificates for the :ihares to the Corporation at the principal office of the Corporation or at the bank or ftust company appointed by the Corpota1ion for that PUrpOse. After the roceipt of the certificates for the Series B Stock converted, the Corporation shallprompdy issue and deliver. or cause to be issued ,and delivered to such holder a ~ttficate or certificates for shares of Common Stock resulting from such conversion. The Corporation shall pay all transfer agentfees and expenses payable upon the conversion of Series B Stock. JC. Conversion Rare- Each~ of Series B Stock shall be convertible into the number offuUypaid and nonassessable shares of Common Stock which results fium dividing the "Conversion Price" ineffect at thetirQe of conversion into die "'Conversion Value n- The initial Conversion Price per share of SeriesB Stock shall be $2.00. The ConvetSioti Value per share of SeriesB Stock shall be $10_00~ The initialConversiooPrice shall be subject to adjustment as set forth in paragraph 3D. 3D. Conversion Price A(ljusrments of Preferred Stoc;k. The Conversion Price of the Series BStock .shaltbe subject to adjustment fi-om time to time as Set forth below. (J) Adjustment frovisions- If the Corporarion shall issue .. after the date upon which any sharesof Series B Stock were fIrSt issued (the ~Purchase Dare").. any Additional Srock (as defined 'below) withoUtconsideration or for a .considenuion per share less than.the Conversion Price in effect immediately prior ro the i~~uance of such Additional Srock, the Conversion :Price in effect -immediately priorro each such issuanceshall fonhwith (except as Otherwise provided ,in this clause (i)) be reduced to the :priceper share at which the . . CQrporation issued or sold" Or is deemMto have issued or soId~ S1:Ich shares of Common 'Stock. E..xcept to dielimited extent provided for in subparagIaphs 3D(1)(c)(iii) and (iv), no adjustment of the Conversion Pricepursuant to Ibis ~bparagraph 30(1) shall have the effect of increasing the Conversion Priee above theConversion 'Price in effect immediately prior to such adjustment (a) In the case of the issuance of Common Stock for cas~ the consideration shall bedeemed to be the amount of cash paiddlerefor before deducting any reasonable discounts.. commissions other e~penses allow~ paid or intUITed by the Corporation for any underwriting or Otherwise in eonnectionwith the iS5Uance and .sale thereof. (b) In the case of the issuance of the Common Stock for a consider3tion in whole or- in.pm other than cash, the eoQSideration other than cash shall be deemed to be the fair value thereof asdetenninedingood faith by the Board of DID:ctors. (c) In the case of the issuance of options to purchase or rights to subscribe for CommonStoc~ securities by their tenDS convertible into or exchangeable for Conunon Stock or options to purchase orrights to subscribe for such convertible or exchangeable securities ;- the following provisions shall apply for allPwposes of this subparagnaph 3 D( 1 Xc) and s~ 3 D( I X d);(i) Th~ aggregate maximum number of shares of Conunon Stock deliverableupon exQCise (assuming the $atisfaaion of any conditions to exercisability, including without.6mitatio~ thepassage of time, but wilhaut tlking iqto account potential antidilution adjustments) of such options topurchase or rights to subscribe for Common Stock shaD be deemed to have been issued at' the time suchoptions Or rights were issued and fOf" a ~onsidcration equal to the consideration (determined in the mannerprovided in subparagraphs 3D(lXa) and (b))~ ifany, received by the CoqJoration upon the issuance of suchoptions or rights plus the minimum exercise price provided in such Options or righb (without taking intoaccOUnt potential antidiJution adjustmentS) for the Common Stock covered thereby- (ii) The aggregate maximum nmnber of shares of Common Stock deliverableupon conversion of or .in exchange (assuming the satisfaction of any conditions to converti'bility or~angeCi1ity, including, without limitation, the passage of time, bUt without taking into account potentialantidilutioQ adjusunents) for any such convertible or exchangeable securities or "pon the exercise of optious .to purchase or rights to subscn"be for such convertible or exchangeable securities and subsequent conversionor exchange thereof: shall be deemed to have been i$sued at the time such securities wen, issued or such options or rights were issued and for a consideration equal to the consideratio~ if any: received by the Corporadon for any such securities and related options or rights (excluding any cash received on ~unt accrued i~ or accrued divideads). plus the minimum additional consideration. if any. to be received by the COIpOration (without: taking into account .potential antidilution adjustments) upon the conv~ionor exchange of such securities Of tbecxercise of any related options OJ" rights (the coTlsideIation in each case to be detennined in .the manner provjd~ in subparagraphs 3 D( t X a) and (b)). (Iii) In the event of any change in the number of shares of Common StOCk deliverable or in the consideration payable to the'Corporation upon e."(ercisc of such options or rights or upon conversion of or in exchange for such convettJole or exchangeable securities (exc1uding a change ~~Iting -solely from the antidilutionprovisions thereof if such change resUlts tiom an event which gives rise to an antidilutionadjustment under 1hisparagmph 3D), the ConvcrsionPrice, to the extent in any way affected by or compUted using such options, rights or seCurities. shall be ~puted to reflect suc:hchange.. but no further adjustment shall be made for the actual issuance of Common Stock or any payment of such considerarion upon the exercise of any such options or rights or the convenion or exchange of such securities. (iv) Upon the expiration of any such options or rights, the termination of any ~uch rights to convert or exchange or the expiration of any options or rights related to such convertible or exchangeable sec.."Urities, the Conversion Pri~ to the extent in any way .affected by or computed using such options, rights or securities or options or rightS related to such securities, shall be recomputed to reflect the issuance of only the nwnberof shares of Common Stock (and convertible or exchangeable securities which rematnin effect) actually issued upon the exercise of such options Of" rights, upon the conversion or exchange of such securities or upon the exercise of the optjons or rights related to such securities~ (v) The number of shate$ of Common StOCk deemed issued and the consideration deemed pe.id therefor pursuant to subparagraphs 3D(lXcXi) and (ii) shall be appropriately adju~dto ret1ect any change~ tenninarlon or expiration of the type descnOed in either subp~ 3D(l)(cXiii) and (iv). (d) u; Additional Stock" shall mean any shares of Common Stock issued (or deemed to have been issued pursuant to subpan!gIC1phs 3 DC 1 )( c)) by the Corpot2tion after the Purchase Date other than (i)Common Stock iswed pu~ant to a. transaction described in subpatagrapbs 3D(IXe) hereof, (ii) shares of Common Stock issuable or issued pursuant to a stock' option, wanant, conversion right, or pW'chase right outstanding 8$ of die Purchase Date; or (iii) Common Stock issued or issuable upon conversioq ()(" in payment of dividends on the Corporation" s Series A Convertible Preferred Stock as constituted on August 30 .. 1000, or on the Series B Stock. (e) In the event me Corporation should at any time or ttom time to time after the Purchase Date fix a record date for the effectuation of a split or subdivision of the outstanding. slWes of Common Stock or the determination of holders of Conunon Stock entitled to receive a dwidend or other distribution payable in additional shares of.Common Stock or other securities or riglitS etODvertible into, or entitling the holder thereof to receive directly or indirectly, additional sbues of Common Stock: (h~re~ to 8$ .'COIDlllQll SmckEquivalentsj without payment of any consideration by such holder for the addiuonalshares of Common Stock or the Common Stock Equivalents (including the additional shan:s Common Stock issuable upon convcmon or e~isc thereof)s 1h~ as of such IUOrd dare (or the date such div idend distributio~ split or subdivision if no record date is fixed).the Conversion Price of the Series B Stock shall be appropriately decressedso that the number of shares of Common Stock issuable on conversion of each share of the Series 8 Stock shall be increased inproporrion to such increase in tbeaggregate of shares of Common Stock outStanding and those issuable with respect to such Common Stock Equivalents- ( f) If the number of shares of Common Stock outstanding at any time after the Pur~I18Se Date is decreased by a combinarioo of the outSt8l1diog shares of Common St~th~ :following the record date of such combination, the Conversion Price for the Series B. Stock shall be appropriarelyinaeased so that the number of shares of Common Stock issuable OQ conversion of each share of the Series B StQcl( shall be decreased in proportion to such deerase in outstanding shares. (2) Other "Distributions. In the event the COIpOrabon shall declare a distribution .payable in securities of other .persons.evidences of indebtedness issued by the Corpocarion or otherpersOI1S. assets (excluding cash dividatds) or options or rights not referredtOm subparagraph 30(1), tbe~ in each such case for the purpose of this subparagraph 30(2), the holders of the Series B Stock shall be entitled to . proportionate share of .any such distribubOl1 asthougb they. w~ the holders of the nwuber of shares of Common StoCk of the Corporation into which their shares of Series B Stock are cC)oveItlole as of the record date fixed for the determination of the holders of Common Stock of the Corporation eiltided to .receivesucb -d isui but ion. (3) Recapitalizations. if at anytime or from time to time there shall be a recapitalization of the Common Stock (other ,than a subdivisioo ~. CQmbination or merger or sale of assetS transaction provided for elsewhere -in this paragraph 3D) provision shall be made so that the holdClS of the Series B ~tock shall thereafter be entitled to receive upon conversion of the Series B Stock the number of shares of stoclc or Other securities or property of the Corporation or otherwise, to which a bolder of Common Stock deliverable upon conversion would have been entitled on such recapitalization. many such case, appropriate adjustment shall be made in the application of the provisions of this paragraph 3D with respect to the rightS oCtile holders tbe Series B Stock after the recapitalization tQ the end that the provisions of this paraaraph. 3D (including adjustment of the ConversionPri~ then in effect and the number of shales issuable upon CQoversion of the Series B Stock) .shall be applicable after that event as nearly equivalent as may be pIClCticable. (4) Dividend Payment Adjustment.In the event the Corporation fails to pay any dividend . within sixty (60) days following the applicable Dividend Payment Da~ the Conversion Price then in effect shall be reduced by subtracUng from it the "Defdult Amount" The initial Default Amount shall be $0;25, and the Default Amount will be decreased or increased in the same manner as adjustment of the Conversion Price described in subparagraphs 3D(IXe) and (t). (5) No Impainnent-The Corporation will Dot by amendment of its Certificate of Incorporation or through auy ~on.. recapitalizatio~ aransfcr of assets, consolidation, merger, dissolution, issue Of sale of securities or any other volun~ actio~ avoid or seek to avoid the observance or perfonnance of any of the tenus to be observed ()f performed bereooder by the Corporation., but win at all times in good faith assist in die canying out of all the provisions of this paragraph 3D and in the taking of all such action as may . be necessmy or appropriate in order to protect the Conversion Rights of the holders of the Series B Stock against impainncnt (6) ~o Fractional Shares and Certifica1c as to Adiustments- No fiac1ional shan:s shan be issued upon the conversion of any share or shares of the Series B Stoele, and the number of shares of Common Stock to be issued shall be rounded to the nearest whole share. Whether or 00( fiactional sha(es' are issuable u~n such conversion shall be detennined on the basis of the total number of shares of Series B Stock the holder is at the time converting into Common Stock and the number of shares of Common Stock Bsuable upon suchaggregate conversion. (7) Notice of AdiustmenL Upon the OCCWTenCC of each adjustment or readjustment of the , Conversion Price pUfSWUlt to this paragraph 3 D, the Corporation, at itS e.~ shall promptly compute suchadjustment or readjustment in accordance with the terms hereof and prepare and furnish tocach holder of Series B Stoclc a certifu:aresetting forth such adjUStment or readjustment and showing in decail the fads upon which such adjusanent otreadjustmentis based. The Corporation shall, upon the written .request at any timeof any holder of Series 8 Stock. furnish or cause to be furnished to such :holdcr a like certificate setting forth (a) s~ch adjUStment and readjustment. (b) .theConversion Price at the time in effec~ and (c) the nuruber of shares of Common Stock anddle amoun~ if any, of otherpropeny which at the time would be received upon the conversion of a share ofSeriesB Stock. (8) Notices of Record Date. lnthe event of any taking by the ColpOration of a f'OC()rd of thebolders of any class of securities for 'rhepurpose of detennining the holdersdtereof who -8M entitled to teceiveany dividend (other than 8 ca$h dividend) or other di$tribution, any right to subscribe for .. . purchaseor'otherwise acquire any shares of stock of any class or any other securities or propettyJl or to-receive any Otherri~ the Corporalion shall mail to each holder of Series B Stock, at least twenty (20) days prior m the date specified therein, a notice s~ifyingtbe date on which any such record is to be taken for- the .purpose of suchdividend. distribution or right, and the amount and character of such dividend. distribution or right. (9) Reservation of Stock Issuable Upon Conversion The Corporation shan at -all times. reserveand keep available out of lis amhorized but tmissued shares of Common StOCk, solely for the purpose ofeffecting the conversion of the sharesoftbe Series B Stoc~ such Dumber of itS shares of Common Stock asshall from time to time be sufficient to effect the cou\lersion of all oursranding shares of the Series B Stock;and if at any time the number of authorized but unissued shares of Common Stock shall not be sufficient toeffect the conversion of all then ~ding shares of we Series B Stoclc, in addition to such other remediesas shall be available to the holder of the Series B Srock, the Corporation will take such COIpOrate action asmay, in the opinion of its counsel~ be necessary to increase its authori7ed. but unissuedshates of Common Stock to such nwnber of shares as shall be sufficient for such purposes, -including, without limitatio~engaging in best efforts to obrain the requisite stockholder approval of any necessary amendment to these,provisions. (10) Notices. Any notice required by the provisions orthis Section 4 to be given to theboldets ofshan:s of Series B Stock shall be deemed given if deposited in the United States mails postage prepaid, andaddressed to each holder of record at his address appearing on the books of the CorporatiolL 3E. Effect of Conversion. As of the date the Corporation RCeives notice of conversion fromthe holder of the Series B Stock under paragraph 3A, above, or the. third calendar day following the dayon which notice of conversion by the Company to the holders of Series B Stock tinder paragraph 3B is deposited in the U.s. Mail with first class poStage prepaid (a uConversion Date;' all rights pertaining tothe Series B Stock will ceas~ and such Series 8 Stock will not be deemed to be outstanding. Allcertificates representing the Series B Stock subject to conversion will represent only the right to receiveCommon Stock of the Corporation Wlder this Part 3 and payment of aU accrued and unpaid dividends asof the Conversion Date. . . 3F. Convened Shares. Any shares of Series B Stock which at any time have been convertedshall be canceled. may not be reissued as Series B Sfock Jl and shall be returned to the status of authorizedand uuissued shares of Prefetred Stock without designation as 10 series.Palt 4- Voting Rights. The Series B Stock shan have no \toting. rights, except as required in the specific inStance by theGeneral Corporation Law of Delaware and' except the right to approve by majority vote of the holders ofthe Series B Stock: the authorization and issuance of any class or series of Prefened Stock senior to the Series B Stock; any amendment, modification, or repeal of the Certificare of Incorporation of the Corporation if the powers, preferences, or special rights of the Series B Stock would be adverselyaffected; and, the imposition of any restriction on me Series B Stock. other than restrictions arising under the General Corporation Law of Delawan: or the resolution of the Board of Directors approving the SeriesB Stock. Part 5. Redemption. SA. Redemption Price. for each share of Series B Stock which is to be redeemed, theCorporation will be obligared on the Redemption Date (as defined below) to pay to the bolder thereof(upon surrender by such bolder at the Corporation s principal office or to the Corporation s transfer agent of the certificates representing such shares of Series B Stock) mt amount in imltlediately available funds equal to the Liquidation Value .plus all accrued dividends as of the Redemption Date. : 5B. Notice of Redemption. The Corporation will mail written notice of each redemption ofSeries B StoCk (0 each record holder of Series B Stock not more than sixty (60) nor less than thirty (30)days prior .to the date on which such redemption is to bemadc. The date specified in such notice forredemption. is herein referred to as the "'RedemptioIiDatc. "" sc. Termination of Rights. On the Redemption Date all rights pertaining to Ihe Series BStock, including, but not limited to, any right of conversion., will cease, and such Series B Stock will notbe deemed to be outstanding- AU t;ertificates representing the Series B Stock subject to redemption .represent only the right to receive-payment in 'a~cordance with thep~ovisions of this Part 5. SO. Redeemed or .Otherwise Acquire Shares. Any shares of Senes Stock which areredeemed Or otherwise acquired by the Corporation shall 'be canceled, may not be reissued as Series BStock, and shall be returned to the status of authorized and unissued shares of Preferred Stock withoutdesignation as to series. SEe Optional Redemption. The Corporation may, at any time on or after January I 2005redeem aU or any portion of the Series B Stock. Part 6. Definitions. BusioesS Day't shall mean a day other than a SatuIday w Sunday or other day - on whichCommercial banks in Salt Lake City. Utah are authorized by law to close. Common Stock" means the Common Stock, SO.Ooo 1 par value ~ share of the Corporation andany capital stock of any class of the Corporation hereafter authorized which is not limited to a fixed sumor peteentage of par or Stated value in respect to the rights of the holders theceof to particip81e individends or in the diStribution or assets upon any liquidation~ dissolutio~ or winding up of the. CorporatioD- Conversion Conditions" consist of the following conditioD3: (i) The shares of Common Stock issuable on conversion of the Series B Stock areregistered for ~e under the Securities Act of 1933~ Ot are eligible for sale WIder Rule 144(k)promulgated under the Securities A(;t of 1933; and (0) The Market Pria: for the Common Stock during a period of thirty (30)COns~utive trading days is not less than $4.00 per share. Junior Sccuritiesu means any of the CotpOration s equity securities other than the Series B Stock and the Corporation" s Series A Convcnibl~ Preferred Stock as coristitUted on August 30, 2000- share. Liquidation Value" of any SeriesB Stock as of any particular date will be equal to $10.00 per Macket Price" of the Common Stock on 'any relevant date shall be determined as follows: (i) If the Common Stock-is not at lhe time liSted or admitted to trading on any national securities exchange bUt is traded on the Nasdaq St~ Mark~ the Market Price shall the mean between the highest closing "bid" :quotation of a share of Common Stock on such date as reported by the Nasdaq .National .Marketor aaysuccessorsystem. (ii) If.the Common Stock is at the time listed. or admitted to trading on any national securities exchange.. then the Market Price shall be the closing selling price per share on the date in question .onthe .securitiescxchange, as such price is officially quoted in the composite tape of transactions onsucb exchange. If there is no reported sale of Common StOck .on such exchange on the date in queStion, then the Market ~Price for that date shall be the closing selling price on the exchange on the last preceding date for which suchquotatiol1 exists. (Hi) If the Common Stock is not listed on such date on any national securities exchange nor included in the Nasdaq Stock Marke~ .but is traded in the over-the-counter market, the highest dosing "'bid"quotation of a share of Common Stock on such date as repoItedon the NASD OTCBulletin Board. Persoo" means an individual, a partnership, a co'PoratioD , an association;- a joint srock company..a trust, a joint venture, an unincorporated organizarion and a govemmen1a1 entity or any department, agency or poiitica1subdivision thereof. Senior Securities" means the Corporation. s Series A Convertible Prefetred Stock as constituted on AuguSt 30, 2000. IN WITNESS WHEREOF, the Corporation has caused this certificate to be executed byG. Douglas Smith, its Vice Presidenfy and atte$ted to byP8I11 Jannan~ its Secretary, this 21 st day ofSeptember, 2000. BUYERSONLINE.COM, INC. By G. D ~ ~--- TrEST STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONSFILED 09: 00 AM 10/24/2000 001535267 3016691 CERTIFICATE OF AMENDMENT CERTUICATE OF INCORPORATION OF BUYERSONLINE.CO~ INC. BuyersOnline.com, Inc., a corporation organized and existing under the General Corporation Law of the State of Delaware (the uCorpqration ), does hereby certify that: The amendment lathe Corporation s Certificate of Incorporation set forth below was duly adopted by resolutions approved by the Corporation s Board of Directors and stoc~olders in accordance with the provisions of Section 242 of the General ColpOration Law of the S~teof ~Dclaware: AlDeDdaent. The Certificate of Incorporation of the corporation is amended by st.riking Section .1 of Article IV in its entirety and replacing therefor; Shares, Classes and Series Authorized.. The total number of shares of all classes of capital stock that the Corporation shall have authority to issue is 10S,OOOtOOO shares. Stockholders shall not have any preemptive rights, nor shall stockholders have the right to cumulative voting in the election of directors or for any other pwpose. The classes and thcaggregate nwnber shares of stock. of each class that the Corporation shaH have authority to issue are as follows: (a) Stock" 100,000 000 shares of Common Stock, SO.ooOI par value ("Common (b) Stock" ) . 000 000 shares of Preferred Stock, $0.0001 par value ("Preferred IN WITNESS WHEREOF, BuyersOnline.com,Inc., has camed this Certificate to be signed by its duly authorized officer this day of October, 2000. BUYERSONLINE.COM, INC. STATE OF DELAWARE SECRETARY OF STATE DIVJ;SION OF CORPORATIONS FILED 09:00 AM 11/01/2001 010549261 3016691 CERTIFICA TEOF AMENDMENT OF CERTIFICA TE OF -INCORPORA nON OF UYERSONLINE. COM. INC. BuyersOnline.com, Inc., a corporation organized and existing under the -General Corporation Law of the State of Delaware (the ~'Corporation )~ does hereby certify that: The amendment to the Corporation; s Certificate of Incorporation set forth. below was duly adopted by resolutions approved by the Corporation s Board of Directors and stockholders in accordance with the provisions of Section 242 of the Genera1 Corporation Law of the State of - Delaware, The amendments wilt be effective as of 12:01 am Ea..qem Time on November 20 200 t . Amendment No.1. The Certificate of Incorporation of the colporation is amended by striking Article I in its entirety and replacing there for: ARTICLE I NAME The name of the Corporation is Buyers United. Inc. Amendment No.2. The Certificate of Incorporation of the corporation is amended by - striking Section 1 -of Article IV m its entirety and replacing there for: Shares, Classes and Serit:s Authorized. The total number of shares of all classes of capital stock that the Corporation shall have authority to issue is 115 000,000 shares. Stockholders shall not have any preemptive rights7 nor shall stockholders have the right to cumulativE: voting in the election of directors or fot any other pwpose. The classes and the aggregate number of shares of stock of each class that the Corporation shall have authority to issue are follows: (a) Stockn lOO~OOO OOO shares of Common StOCk7 $0.0001 par value ("Common (b) Stock" 15.000,000 shares of Prefened Stock; $0.0001 par value ("Preferred IN WITNESS WHEREOF: BuyersQnline.coffi1 Inc., has caused this Certificate to be signed by its duly authorized officer this 31st day of October 200. BLTYERSQNLINE- COM" INC. - - . - ./ - STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILED 05:00 PM 12/30/2002 020807980 3016691 CERTIFICATE" OF MERGER UNiTED CAItKIEIt METWOBKS, me. INTO ' BUYEBS~Dt INC.. (Under Section 253 of theOeneral CoIpO1"a~on Law of the State Of Delaware) SoyCtS United, Inc.. a Delaware corpoxation, does hereby certify. FIRST: The name .and state of incoiporation o~each:of th~ conStituent corporations of the merger is as follows; (a) (b) UnitedC3Jrler Netwotka, Inc., a UtJ1h' corporation ("UCN"); and :Buyers United, Inc.., a De~aw~corporation ~13uyeI'S United"). ' - SECOND;Thc authorized capital8~ of tJCN is one million shares Common'StoCk, $.0001 par value, ~f which 100 shares are outstanding; Buyets Uni~ -owns 100 peroent of suchoutstanding8h~8.. UCN isqmetgedwith .andinto Buyers United, and BuyetS United 181hc survivinSpoxporation. The following resqlution was duly adopted by the Board ofDixectors of Buyen United 01\ October 5, to wit RESOL VnD. that the merg~ of United Canier Networ1cs, Inc.. a UtahcOlporaoon and wbolly-owned subsidiary ("UCNJ, into BtlY~ Uni~ Inc.., a Delaware corpotationand 'parent of said subsidiary, in acco~ce with the laws of the sta~ of Utah and Delaw~pertaining to the merger of parent and subsidiuy' CO1'poradoos, is "eby approYed; that . pursuant to the merger the 100 outstaJUiing shares of common stQck . UCN shall be extinguished; that die separate existence.of UCN shall cease and Buyers United of Delaware shan 8cqUireallof the assets, liabilities, rights, and obligations of UCN; and that the executiVe officers are authorized to prepate and file auch c~fi~~ and documents and to take such ftu:ther action as they deem necessary to effectuate the merger contemplated by this resolution- THIRD: The name of the surviving COrPoratiOn is Buyers U~~ Inc. FOURTH:- The Certificate of Incorpotatlon of Buyers United shall be the CertifiCate of inCO1'pOrati~ of the 5\ltViving Cotporabon. FIFlH: The.effective date of the merger shan be December 311 2002. IN wrrNBSS WHERBOF, Boyers United,Inc: has caused this Certificate to be signed. by its President as of the 26* day of Decem.ber~ 2002. . .~ ' . BUYERS" UNITED, IN" c.. . By. : " i . - -'" STATE OF DELAWARE SECRETARY OF STATE DIVISION OF CORPORATIONS FILED 05:00 PH 12/30/2002 020808015 3016691 -_..-- r.r- CERTIFICATE OF OWNERSHIP OF BunIItS tJNIIED. 1NC-(CIah) . ' INTO BUYBRS UNIdD, INC- (Delaware) (Under Section 253' of tbeGeDeral corporation Law of tho St8k of Dela.ware) BuYeTS United, 1nc"7 a De1aw~ eotpOtItio~ does hereby Ccdify FIRST: The name and state of inoorporatiOD of each of tk Gonstituent cotpOratiol15 of themetger is as follows: (a)Buyers UnittxL Inc..~ ~JPoratioo.("B~1; and Buyers Ullited~ Inc., a Delawarecorpol2tion ("Buyers United11(b) SECOND: The authoriZed aad ou~ding capital stoCk of Bill is 100 shares of -Common Stock, no par value. IDd -Buyr:.r5 Ul1ittd~oWns 100 p=rcent of such QutstmdiDg shares. BUIisroerged with and into Buyers United. and BuJf:t8 uDitcci is the surviving corporation. The foDowingreso1ution was duly adopted by the Board of Di1'CCtcm of Buyen; United on February 20 2002, to wit: RESOLVED, -that me merger of BJ1~United., lac.. a Utah cotporaxioo and whoDy-owned SUbiima.,'C~tJl"). into Buyecs Unitcc1.. Inc.~ a Delaware COrpotatiOCl and,parent ofsaid&ubsidi3tJ7 lit aCeotdaac;~ with -the laws of the stale$ of UU\hllid Delaware peaa1n1ag to the merger of parent and subsidiaryoorporation$, is berch, appJQved; that punuant to the merger the 100 outstanding -shares of cornman srock of Bm shall e~tinguished; that the separate existen~ ofBUl shaJicease and lJuyers United of De1aware shall acquite an of the assets, liabilities, tights, and obligations ofBUI; and that the executive officeI& ale autbori7.ed to prepare and file such certificateS and documents. and to tab such further action as they deem necessary to effectuate the merger conu.nplated by this resolution. TH1RD: The name of the suPliving cotpOration is B1i~ United. Inc. FOURTII: The C:x-tifioate of IncolpOdtioo of 8uyas United !ball be the Certificate of incorporation of the surviving corpormon. .t~ : The effective dale of the m~rga" shall be Ikcember 31, 2002- IN WII'NBSS W'BEREOPt Buyei$'United, Inc. has ~sed this Cettit1caro to he signed by iu PresidcDt as afthc.day of December, 2002.. ' BUYERS UNITED. INC. (Delaware) By: Paul J St4te or Del~ Secretazy or state Division or Co.r;ponrtions Delivered 04:35 PM 06/30/2004 FILED 04:25 PM 06/30/2004 SRV 0;'0484656 3016691 FILE CERTIFICATE OF AMENDMENT OF THE CERT,IFICATEOF INCOBPORA TlON OF BUYERS UNITED, INC. Buyers United, Inc., a corporation organized and existing under the General Corporation Lawrif the State of Delaware (the 4O'Corporation ), does hereby certify that: The amendment to the Corporation s Certificate of Incorporation set forth below was duly adopte~ by resolutions approved by the .Corporation" s board of directors and stockholders in ;accordance with the provisions of Section 242 of the General Corporation Law of the State of Delaware~ The amendment will be effective as of 12:01 am Eastern Time on July 15, 2004. **************** *** *** The Certificate of Incorporation of the corporation is amended by striking Article I in its entirety and replacing there for: ARTICLE I NAME The name of the CorporationisUCN, Inc. ********* ********** *** IN WITNESS WHEREOF, Buyers,United, Inc., has caused this Certificate to be signed by its duly authorized officer this 29th day of June 2004. BUYERS UNITED, INC. By: Is! Paul Jarman Paul Jarman, President --- EXHIBIT 2 Certificate of Authority ----------- ,........ . ;1~ , " .. __-0- -- -_._---_.,-~--- --------_.---------- te of Idaho "_"""_.-"-""'-"-",--.._'"-,--",-"--,.-_---,,".._..,-,,,,""--""",,...=..-~-,=,-,.,,--', -Co , At.t:~ ~ '~ -" , i' -f4' ii" ;' . F\ (""\'\ T ""1 rt'~t'r'\V',-; ~-J!~!\""t: ",)1 10' 1~ y ev~Ch,ctl y ~Jr ~-a e ",_,""",-,,-'-""""---'"""""""-""-'-"""""~."-'-".-.,.-.., , AMENDED CERTIFICATE OF AUTHORITY BUYERS UNITED, INC. File Number C 145161 I, BEN YSURSA, Secretary of the State, hereby certify that an Application for ~mended Certificate of Authority, has been received in this office and is found to conform to law. ACCORDINGLY ,and by virtue of the authority vested in me by law, t issue this Amended Certificate of Authority to reflect the name change from BUYERS UNITED. INC. to UCN, INC. and attach hereto a duplicate of the application for such amended certificate. Dated: August 09, 2004 --- --------------------- SECRETARY OF STATE ---- EXHIBIT 3 Financial Information .--- DCN Generates $3.6 Million in Cash from Exercised Warrants and Options Page 1 of 2 ~oo.t,FI NANCE Search - Finance Home. Yahoo! - ~ -..-....... YNe Welcome, marashlian 1998 (Sign Outl Financial News My Yahoo! View Customize Enter symbol(s) I Basic Symbol lookup Press Release Source: UCN, Inc. UCN Generates $3.6 Million in Cash from Exercised Warrants and Options Wednesday January 5, 8:35 am ET UCN Announces Pending Redemption of All Series A and B Preferred Stock SALT LAKE CITY--(BUSINESS WIRE)--Jan. 5, 2005--UCN, Inc. (OTCBB:UCNN News), a provider of business telecommunications services and contact handling application services delivered over the UCN VolP network, today announced that 2.1 million warrants and employee options were exercised during the quarter ended December 31 , 2004, generating $3.6 million in cash. In addition, investors holding $712 500 of UCN promissory notes payable elected to exercise their option to convert their notes into 356,250 shares of common stock. All of the shares issued in these transactions are registered under the Securities Act of 1933 for resale by the holders. Warrant and Option Exercise Summary for Q4, 2004 ----- --- - -- -- ------- --- - -- --- - ------ -- - - - --- - --- 911,500 warrants exercised: 163,128 options exercised: Cash $3,205,960 Cash: $363,506Cashless (stock for warrants) $617,040 Current notes payable converted to common stock: $712,500 Total cash received: $3,569,466 Preferred Stock Redemption On December 29,2004, UCN gave notice to the holders of Series A Convertible Preferred Stock ("Series A Stock" and Series B Convertible Preferred Stock ("Series B Stock") that it is redeeming all outstanding shares of both series on January 29, 2005. There are 1.8 million shares of Series A Stock outstanding with a total redemption value of $3. million and 398,000 shares of Series B Stock outstanding with a total redemption value of $4.0 million. Currently, an eight percent cumulative dividend is paid semi-annually to holders of Series A Stock and Series B Stock. This dividend will cease at the end of January. Holders of the Series A Stock and Series B Stock are entitled to convert their preferred shares to common stock prior to January 29, 2005. If all of the Series A Stock is converted to common, UCN will issue an additional 1.8 million shares of common stock. If all of the Series B Stock is converted to common, UCN will issue an additional 1.99 million shares of common stock. Paul Jarman, CEO and President, stated , " This exercise of warrants and options enhances our balance sheet and improves our working capital position. We are extremely pleased by the support from our investors. Additionally, the elimination of the Series A and Series B Preferred Stock improves our results of operations and simplifies our capital structure:' About UCN,lnc. UCN, Inc. is a full service provider of contact handling software services and data and voice, dedicated and switched long distance services integrated and bundled with its national VolP network. The inContact(TM) application suite includes, an integrated package of advanced contact handling, reporting and administration applications, and inControl http://biz.yahoo.comlbw/O50105/55417 html?printe 1/14/2005 DCN Generates $3.6 Million in Cash from Exercised Warrants and Options Page 2 of 2 (TM), a unique, rapid application development tool. For more information on the company s products and services visit www.ucn.net . Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward- looking information made on the Company s behalf. All statements, other than statements of historical facts which address the Company s expectations of sources of capital or which express the Company s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. Contact: UCN, Inc. Investor Contact: Liolios Group Inc Scott Liolios or Ron Both, scott~liolios. com 949-574-3860 Source: UCN, Inc. Copyright ~ 2005 Yahoo! Inc. All rights reserved. Privacy Policy Terms of Service CoDyriaht Policy Ad Feedback Copyright ~ 2005 Business Wire. All rights reserved. All the news releases provided by Business Wire are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials by posting, archiving in a public web site or database, or redistribution in a computer network is strictly forbidden. http://biz.yahoo.comlbw/O50105/55417 1.html?printe 1/14/2005 BUYERS UNITED, INC. AND SUBSIDIARY Consolidated Financial Statements TABLE OF CONTENTS RePort of Independent Auditors c.'-..........................c......................c ..c.. ....................................... ...... .... .................. ........ F - 2 Consolidated. Balance Sheetc....c.. coo....c ......., ......c.....c..c ..c.c.. ..c'" ..... c................." ......c ......... .....c"" .......c.........c......." ....c'" F - 3 Consolidatoo Statements of Operations ............c............--..........."""""""""""""""'".............c...."""""""""""""""" F - 4 Consolidated Statements of Stockholders' Deficit .......................c.........................................""""""""""'"................ F - 5 Consolidatoo S,tatements of Cash Flows ..oo................oo.............................c.......................c............c..cc...c.............."""'" F - 7 Notes to Consolidated FinancialS(:aternents -.............c.................c....:.........c........ccc...................c.................c.........~""" F - 9 REPORT OF INDEPENDENT AUDITORS Board of Directors and Shareholders Buyers Unite~ Inc. and Subsidiary Salt Lake City~ Utah We have audited the accompanying consolidated balance sheet ofBuyersUnite~ Inc. and Subsidiary as of December 31 2003 and the related consolidated statements of operations, stockholders' deficit, and cash flows for eachofthe tWo years in the period ended December 31~ 2003. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financialstatements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States America. Those standards require that we plan and perfonn the audit to obtain reasonable aSsurance about whether the financial statements are free of material misstatement An audit includes examining, on a test basis, eVidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting prin~iples used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable b3Sis for our opinion. In our opinion, the consolidated financial statements referred to above present fairly, in aU material respects the fmancial position of Buyers United, Inc. and Subsidiary as of December 31, 2003 and the results of their operations and their cash flows for each of the two years in the penod ended December 31 , 2003 in confonnity with accounting principles generally accepted in the United States of Amer:ica. Crowe Chizek and Company LLC Oak Brook; nlinois March II, 2004, except for Note 14 as to which the date is March 15, 2004 .. ... 000_. .0' _h .--- "O__- BUYERS UNITED, INC. CONSOLIDATED BALANCE SHEET December 31, 2003 ASSETS " Current assets: Cash and cash equivalents Restricted cash Accounts receivable~ net of allowance for uncollectible accounts of$2 931 OOO " Other current assets Total current assets Propertyand equipment, net Intangible assets, net Other assets Total assets LIABILITIES AND STOCKHOLDERS' DEFICIT Current liabilities: Line of credit , Current portion of long-term debt and capital lease obligations Accounts payable Accrued liabilities Total current liabilities Long-teml debt and capital leaSe obligations Total liabilities Stockholders' deficit: Preferred stock, $0.0001 par value, 15~OOO OOOshares authorized; Series A 8% cumulative convertible preferred stock; 1;865 000 " shares issued and outstanding (liquidation value of$3,730 OOO) Serie~ B 8% cumulative convertible ,preferred stOck; 721 729 shares issued and outstanding (liquidation value of$7 217 290) Common stock, $0.0001 par value; I()()OOO~OOO shares authoriZed; 604 584 shares issued and outstanding Additional paid-in capital Warrao,tS and options outstanding AccumUlated deficit Total stockholders' deficit Total liabilities and stockholderS' deficit See accompanying notes 055 384 569 336 162,483 243 844 13,031 047 424 642 018 682 496 787 $ 23 971 158 093 782 781 484 248,152 828 864 952 282 646,126 598 408 187 760 193 148 928, II 0 (25,749 5271 627 250l , 23 971 158 BUYERS UNITED, INC. CONSOLIDATED STATEMENTS OF OPERATIONS Revenues Operating expenses: Costs of reven~es General and administrative Selling and promotion Total operating expenses Income trom operations Od1er income (expense): Interest income Interest expense Total other expense, net Net income 8% Preferred dividends on Series A aild B preferred stock Net income (loss) applicable to common stockholders :Net income (loss) per conunon share: Basic Diluted Weighted average common shares outstanding:Uasic Diluted See accompanying notes Year Ended I)Kember 3 t,2003 2002 312 964 $30,163,450 597,486 830 565 839 529 267 580 295 201 365 569 646 029 306 799 045 384 856 651 513 17,980 (1,884 258)544,448) 870 745 526 468 174 639 330 183 873,495 749,725 301 144 (419 542) 05 $(0.07) (0.07) 378 047 847 646 740 811 740 811 BUYERS UNITED, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF STOCKHOLDERS' DEFICIT Conversion of preferred shares to common .Issuance of common shares in connection with notes payable Issuance of warrants for services and with consulting agreements Amortization of deferred consulting fees Issuance of warrants with notes payable Issuance of common stock for debt guarantee Imputed interest on notes payable Cancellation of warrants issued for services Preferred stock dividends . Issuance of common shares as payment of preferred stock dividendsNet income Coi1v~rsion of preferred shares to common Issuance of preferred stock in connection with the I-Link acquisition Exercise warrants to purchase Common Stock, net of issuance costs Exercise employee options to purchase Common Stock . Issuance of common shares in Connection with notes repayment --Repurchase shares from stockholders Amortization of deferred consulting fees . Issuance of warrants for service$ Issuance of common stock for debt guarantee Imputed interest on notes payable Cancellation of warrantS issued for services Preferred stock dividends . ISsuance of cominon shares as payment of preferred stock dividends Net income Balance at December 31, 2001 Balance at December 31, 2002 Balance at December 31, 2003 -continued- F.., Preferred Stock Additional Paid-inCommon Stock Shares CapitalAmountSharesAmount 433 800 $ 244 5 312 629 $ 531 $ 15 190 855 (15 000)(4) 796 (2)55 000 998 000 30,747 686 574 635 750 296 418 800 599 019 376242 5 985 262 (116;000)(11)580 000 (47) 283 929 613 855 522 500 395 020 500 997 000 (5) 774)851) 000 36;298 312 304 690 427,096 42 768 503 586 729 $ 259 7 604,584 $ 760 $ 20 193 148 - .. .-. .... BUYERS UNITED, INC. AND SUBSIDIARY CONSOLIDATED STATEMENTS OF STOCKHOLDERS' DEFICIT Balance at December 31, 2001 Conversion of preferred shares to common Issuance of common shares in connection with notes payable Issuance of warrants for services and with consulting agreements Amortization of deferred co~ulting fees Issuance of warrants with notes payable Issuance of coinmon stock for debt guarantee Imputed interest onnotes payable Cancellation of warrants issued for services Preferred stock dividends . Issuance of common shares as payment of preferred stock di'ridends . Net income BalanCe at December 31 , 2002 . - Conversion of preferred shares to common Issuance of preferred stock in connection with the I-Link acquisition Exercise warrants to purchase Couunon Stock, net of issuancecosts. Exercise empl9yee options. to purchase Common Stock Issuance of common shares in connection with n9tes repayment Repurchase shares from stockholders . AmOrtization of deferred consulting fees Issuance of warrants for services Issuance of common stock for debt guarantee lmputed interest on notes pa Jab Cancellation of warrants issued. for services Preferred stock dividends IssUance of common shares as payment of preferred stock . dividends Net income Balance at December 31, 2003 See accOmpanying notes F-6 War-DOts!Deferred Optioos Consulting Accumulated Outstaodin Fees Deficit Total $ 4 383 334 $ (98 406)$ (25 631 129) $(6 154 571) 102, lI8 232 232 259 (125 197) (749 725) 330 183 (26 050;671) (5 463 114)592 514 (25 174) (385 055) 174 341 (304 690) (873 495) 174 639 $ 3 928 110 $ 798 102,. 118 232 232 259 750 686 (125 197) (749 725) 750 353 330 183 613 883 1010011 000 851) 174 341 299 312 (873 495) 768 545 174 639 $ (25 749 527) $(1 627 250) BUYERS UNITED, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash used in operating activities: I;)epreciation and amortization Amortization included in interest expense resulting from issuing stock with notes Amortization of discount on notes payable Amortization of note fmanCing costs Amortization of deferred consulting fees . ~xpense related to the grant of options to purchase common shares Changes in operating assets and liabilities: AcCounts receivable Other assets ' - Checks in excess of available cash balances Accounts payable Accrued liabilities Net cash provided by (used in) operating activities Cash floWs from investing activities: Increase in other assets Purchases of property and equipment Purchase of customer aCCounts Net cash used in investing activities Cash flows from fInancing activities: Restricted cash Net borrowings and payments under line of credit ~orrowings under notes payable, net of debt issuance costs Principal payments on notes payable and other long-term obligations Exercise of warrants and employee options, net of offering costs RepurchaSe of shares from stockholders with less than 100 shares Net cash provided by (used in) fmancing activities Net increase in cash and cash equivalents Cash at the :beginnin~of the period - Cash at the end of the period --..-- --- - --. See acoompaiiyingn notes Year Ended DeceinlJer 312003 2002 174 639 863 516 312 414 301 115 182 174 512 269) (697 427) 711 897 278 315 330 183 191 196 686 237 444 174 977 73,232 (23 079) 378 341) 379 009) (186 866) 821 236 432 183 378 640 678 158) (167 360) 574 986) 742 346 (985;334) 817 530 299 955 767 587) 065 018 852) 575 270) (194;915) (317 399) (3,000,000) 512,314l 106 310 702;080 818 850 499,508) , 127 73Z 061 024 937,260 994 360 100 055 384 994 360 BUYERS UNITED, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS Year Ended Detember 311003 2002 Supplemental cash flow information: Cash paid for interest 208 543 890 490 Supplemental schedule of noncash investing and financing activities: Issuance of common shares in payment of prefened stock dividend Issuance of common shares in payment of deferred financing costs Issuance of common shares for officer's personal guaranty Issuance of warrants with promissory notes A~rual of dividend payable on preferred stock Retire and replace note payable Acquire customers from Touch America Acquire customers from Glyphics, Inc. Issuance of preferred stock to acquire VolP Network assets Convert accrued interest to note payable Capital expenditures fmanced with capital lease obligation 768 574 750 353 793 300 750 232 259 873 495 749,725 800 000 3,411 421 543 558 705,236 435,388 100,691 See accompanying notes F-8 NOTE I - DESCRIPTION OF THE COMPANY AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Organitalion Buyers United, Inc. ("the Company ) was incorporated on August 23, 1994 in the state of Utah and was reincorporated in the state of Delaware on April 9, 1999. During 2003, the Company established a wholly-owned subsidiary in Virginia for the purpose of conducting business in that state. Buyers United is an aggregator and provider of teleconununicationsservices. The Company contracts with a number of third party providers for the right to resell the various teleconununication services and products they provide, and then offers aU of these various services to its customers. The Company also operates a dedicated VolP Network, and advanced customer contact handling/management software applications that enable it to offer enhanced services to customers. The variety of services and products the Company offers allows the customer to buy only those telecommunications services it needs nom one source, combine those services in a customized package, receive one bill for those services, and make one call to Buyers United if a service problem or billing ISSue anses. Summary of SignifICant Accounting Policies Principles of Consolidation: The accompanying cons~lidatedfinancial statements include the accoWlts of Buyers United, Inc. and its wholly-owned subsidiary. All significant intercompany accounts and transactions have been eliminated upon consolidation. Use of Estimates in the Preparation of Financial Statements:The preparation of financial statements in conformity with accounting principles generally accep~ in the United States of America requires management to make ~timates and assumptions affect the r~orted ~unts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from these estimates. Significant estimates include the allowance f,?r doubtful accounts and attrition rates used to detennine the estimated useful lives of customer lists acquired. Revenue Recognition:The Company's revenue recognition policy with r~pect to resdler agreements is to record gross revenues and receivables from customers when the Company acts as principal in the transaction; takes title to the products or services; and has risks and rewards of ownership, such as risk of loss for .collection, delivery, or returns. Revenues from sales of services are recognized upon providing the services to the customers. Cash and cash equivalents: AU higWy liquid assets with an original maturity of three months or less are considered to be cash equivalents. Restricted Cash: In accordance with the Company's agreements with RFC Capital Corp. (Note 5) and with certain vendors, the Company maintains a restricted cash account Cor the collection of the COmpany's receivables. As of December 31, 2003, the Company had $1.6 million of cash that was restricted. Accounts Receivable and Allowance for Doubtful Accounts: Accounts r~ivable is comprised of amounts billed and billable to customers, net of an allowance. for UIicollectt"ble amounts. The accounts receivable balance outstanding as of December 31 2003 is comprised of the following: Less: allowance for uncollectible accoWlts $ 9,863 111 1.230.372 . 11,093 483- Billed amounts UnbiUed amounts Financedmrges are assessed to accounts once the amount owed is past du~ based on their specific terms. The allowance for doubtful accounts is estimated by management and is based on specific information about customer accowits, past loss experience, and general economic conditions. . An "account is writtenotf by maDagement when deemed uncollectible, although collections efforts may continue. --.- - -.. .-- .. rroperty and Equipment:Property and equipment are stated at cost. Major additions and improvements are capital~ while minor repairs and maintenance costs are expensed when incurred. In accordance with Statement of Position 98-, uAccounting for the Costs of Computer Software Developed or Obtained for Internal Use " the Company capitalizes certain costs incurred for the development of internal use software. These costs include the costs associated with coding, software configuration, upgrades, and enhancements. Of such costs the Company capitalized approximately $118 000 and $121 000 during 2003 and 2002, respectively. Depreciation and amortization are computed using the straight-line method over the estimated useful lives of the related assets as follows: Computer and office equipment Internal-use software Furniture and fixtures 2 to 3 years 2 years 3t01y~rs Advertising Costs:The Company advertises its services through traditional venues such as print media to the general public. Costs associated with these advertising efforts are expensed as incurred, and were $21 438 and $29,781 for the years ended December 31 2003 and 2002, respectively. Fair Value of Financial Instruments:The carrying amo~ts reported in the accompanying consolidated ~alance sheet for cash, receivables~ and .accounts payable approximat~ fair values because of the inunediate or short-term maturities of these fmancial instniments. The fair value of ~e Cotq)aIiy's notes payable and preferred stock also approximate fair value based on current rates for s~ debt fixed-rate instruments. Debt Issuance Costs: As an inducement to various investot:S, shareholders, and board members to lend monies to the Company, shares of COIlllOOn stock and \Y'lITants to purchase shares of conunon stock were issued to them. The fair. mark:et value of th.ose shares at the date of issuance been capitalized as debt issuance costs and is ~ing amortized over the .life of the loans. Amortization of these costs for the years ended December 31, 2003 and 2002 was $414 298 and $237 446, respectively, and are included in interest expense. Stock-Based Compensation: Employee compensation eXpense via stock option grants is reported using the intrinsic method. No stock option-based compensation expense is included in net income (loss) as all options granted had an exercise price equal to or greater than the market price of the underlying common stock at the date of grant. The following table illustrates the effect on net incOme (loss) and earnings (loss) per share if expense was measured using the fair value recognition provisi~nS of SF AS No. 123 Accounting for Stock-Based Compensation 2003 2002 Net income (~cable to common stoctmolders: As reported Pro fonna stock option-b~ed compensation $ 301 144 (NU41) $ (419,542) (74M51) Pro fonna net loss applicable to conimOn stockholders Net income (loss) per common . As reported: Basic Diluted (0.07) (0.07) Pro fonna . Basic Diluted (0.20) (0.20) The fair value of the options granted dUring 2003 and 2002 .Was estimated at the date of grant Using the following weighted average assumptions: .-. - ,. Risk-free interest rate Dividend yield Expected volatility Weighted average expected life 2003 2002 89%71% 75%104% 8 years 7 years The weighted average fair values of options granted during the years ended December 31~ 2003 and 2002 was $1.42 and $1.01, respectively. The pro fonna effects of applying SF AS No. 123 are not indicative of future amounts. Additional awards in future years are anticipated. Income Taxes: The Company recognizes a liability or asset for the deferred. income tax consequences of aU tempOrary differences between the tax bases of assets and liabilities and their reported amounts in the fmancial statements that will result in taxable or deductible amounts in future years when the reported amounts of the assets and liabilities "are recovered or settled. These deferred income tax assets or liabiliti~s are measured using the enacted tax rates that will be in effect when the differences are expected to reverse. Recognition of deferred tax assets is limited to amounts considered by management to be more likely than not of realization in future periods. ~me (Loss) rer Common : - Basic net income (loss) per common share ("Basic EPS") excludes dilution and is computed by dividing net income (loss) applicable to common shareholders by the weighted average number of common shares outstanding during the year. Diluted net income (loss) per common share Diluted BPS") reflects the potential dilution that could occur if stock options or other common stock equivalents were exercised or convert~ in~o common stock. The computation of Diluted BPS does not assume exercise or conversion of securities that would have an antidtlutive effect on net loss per common share. As of December 31, 2003, outstanding options of employees and directors , - along with warrants held by investors which together aggrega~ 469 599 in accordance with the Treasury Stock method were included in the computation of EPS. 5 457 760 shares ~f common stock issuable upon the conversion of preferred stock were excluded from the computation of diluted EPS as their effect was antidilutive. As of December 31 2002, outstanding options of employees and directors to purchase 3,592 721 shares of connnon stock; 4 634 000 shares of common stock issuable upon the conversion of preferred stock; and 5 529 282 . shares of common stock issuable upon exercise of warrants to purchase.common stock were nQt included in the computation of Diluted EPSbecause they would be antidilutive. Recent AccoUnting Pronouncements : . 10. April 2002, the F ASB issue4 SF As No. 145 , " Rescission of F ASB Statement 4, 44, and 64, Amendment of FASB Statements 13, and Technical Corrections." SF AS No. 145 rescinds the provisions of SF AS No.4 that requires wmpanies. to classify certa~ gains and losses from debt extinguishments as extraordinary items and amends the provisions of SF AS. No. 13 to require that certain lease modifications be treated as salelleaseback transactions. The provisions of SF AS No. .145 related to classification of debt extinguishments are effective for fIScal years beginning after May 15 2002. .Conunencing January 1, 2003 the Company will classify debt extinguishments costs within income from operations. The provisions of SF AS No. 145 related to lease modifications are effective for transactions occurring after May 15,2002. The adoption of this statement on January 2 2003 did not have a material impact on the Company s fmancial position or results of operations. In December 2002 the F ASB issued SF AS No. 148 "Accounting for Stock Based Comp~nsation - Transition and -Disclosure." This statement amends SF AS No. 123 , " Accounting for StoCk-Based Compensation" to provide alternative methods of transition fo~ a vol~tary.change to the f~ir value based method of accounting for stock- bas~ employee compensation. This amendment atso changes the disclosure requirements of SF AS No. 123 to require more prominent disclosures ~ both .annual and interim fmancial statements about the methods of accounting for stock-based .employee cotiJpensation arid the effects of the method used on reported amounts. . SF AS No. 148 is effective.for fiscal years ending after December 15,2002. The Company has opted to continue accounting for stock options under the intrinSic. value method presCl:'ibed inAPB Opinion No. 25 for the years ended December 31 2003 and 2002. In.a4dition, the Company has complied with the prominent disclosure requirements of SF AS No. 148. In May 2oo3 , the FASB issued SFAS No. ISO , " Accounting for Certain Financial Instruments with Cha~cteristics of both Liabilities and Equity " (" SFAS No. 150" ). SFAS No. 150 modifies the accounting for certain financial instruments that, under previous guidance, issuers could account for as equity. SFAS No. 150 requires that those instruments be classified as liabilities. SPAS No. 150 is effective for fmancial instruments entered into or modified after May 31 2003, and otherwise is effective at the beginning of the first interjrnperiod that began after June 15 2003. It is to be implemented by reporting the cumulative effect of a change in an accounting principle for financial instruments created before the issuance date of SF AS No. 150 and still existing at the beginning of the interim period of adoption. Restatement is not pennitted. The Company s adoption of this Statement on July I 2003 did not have a material impacton its consolidated results of operations or financial position. NOTE 2 - ACQUISITIONS In October 2003, Buyers United acquired the eX,chisive right to selland manage the enhanced telecommunications functions of MyACD, Inc. (~~MyACP"), with a one-year option to purchase it at a predetermined price. During the term of the agreement, Buyers United has the sole right to manage sales, service and billing ofMyACD services. Under the agreement MyA-CD will continue to provide enhanced service development and configuration and Buyers United will reimburse MyACD for actual costs related to these activities. puiing AuguSt 2003, Buyers United purchased approximately 12 000 long distance customers from Glyphics . CommunicationS, Inc. for $543,558. December 20, 2002, Buyers United entered into an agreement with Touch America, Inc., a subsidiary of Touch America. Holdings, Inc~ to purchase a substantial number .of its switched voice telecommunication customers including the carrier identification code used to service those customers. In June 2003, the Company amended the purchas~ agreement to acquire .ad~tional switc~ed voice and d~cated telecommunications customers and correct discrepancies in the .list of customers originally purchased in D~rriber 2002. Buyers United did not purchase any accounts receivable , . equipment, or other assets of Touch America. The total purchase price was $6.5 million. Buyers United made an initial payment of $3 million to Touch America in: December 2002 and bas made additional cash payments totaling $3.4 million through March 4 2004. The balance of $93 988 is expected to be paid in April 2004. On.Decemher 6, 2002, Buyers United entered ~to the Asset Purchase Agreement and Software License Agreement to purchase assets of I-Link, Inc., and its subsidiary, I-Link Communications~ Inc., and license in perpetuity software developed by I-Link for the operation of a Voice over Internet Pro~ocol ("VolP") Network. Customer billings and related expenses incurred pursuant to a related Management Agreement between the parties were included in Buyers United's general and administrative expenses beginning December 6, 2002. The transaction closed effective May 1, 2003, at which time the Company began to recognize revenue earned and eXpensesincUlTed. The assets acquired include dedica~ equipment required for operating.the VoIP Netwodc, customeJ"s of I-Link serviced through the n~t\york, carrier identitlcaHons codes, and ~ertaintrademarks. In consideration for the assets and software license Buyers Unit~d issued to I-Link 246 430 sb~es. ofSerie~.B Gonvertible Preferred Stock with a fair nmket value of $1.4 tni~ion, assU1i1ed certain liabilities, and agr~ to is~ue an additional 53 570 shares of Series ~ Convertible Preferred Stock in equal monthly installments over a term of 10 mOnths commencing June I 2003, subject to satisfaction of certain C9nditions pertaining to provisioning of one of the former I-Link customers acquired in the trai1saction. In connection with the closing, the parties together with Counsel Co~ration, an Ontario corporaHon, and Counsel . Communications LLC, a Delaware limited liability company, bo~ affiliates of I-Link, entered into a Reimbursement Agreement pursuant to Whi~h Counsel Corporation, Counsel Communications, and. I..Link agreed :to reimbutse Buyers United for any loss sustained as a reSult of any claims asserted against the assets acquired from I-"Link by certain creditors of I-Link. Out of the shar~ it received in the transaction I-Link deposited in escrow 40 000 shares that may be applied t~ reimbutse any such loss. This is ~ addition to 25 ()()() shares I~Link received ill the transa~tion that has been deposi~ed. in escrow under the Asset Purchase Agreement .to satisfy any . claims fol: indemi1ifi~HQn under the Asset Purchase Agreement During 2004, these remaining 65 000 shares were delivered to Co~el Corporation. . F- The following table presents a summary of the estimated fair values of the assets acquired and liabilities asswned as of December 31, 2003: Computer and teleconnnunications switching equipment Customer list License on technology and patents Carrier identification code Deposit with a vendor $ 754,966 553 898 182 933 135,933 110.000 Total assets acquired 737.730 Accounts payable and accrued liabilities Acquisition CQsts Total liabilities asswned 737 829 294.665 1.032.494 Net assets acquired The customer !istand licensed technology will be amortized over a period of four years. The following unaudited pro forma financial information presents results as if the acquisition had occurred at the beginning of the respective periods: Year ended December 31. .2003 2002 Net revenue . - Net income (loss) applicable to common stockholders $65,498 766 $37,965 060 175 .$(5 806 566) Basic and diluted net income (loss) per share (1.01) These pro forma results have been prepared for comparative purposes only and include certain adjuStments such additional ~rtization expense as a result of identifiable tangible and intangible assets arising from the acquisition. The pro forma results are not necessarily indicative either of the results of ope~tions that actually would have resulted had the acquisition been in effect at the beginning of the respective periods, Qr of results to be achieved in the future. NOTE 3 - PROPERTY AND EQUIP~NT At December 31 2003, property and equipment consisted of the following: Accumulated depreciation and amortization $ 3 724 164 - 268 723 - 302.027 294 914 (Y70.272l Computer and office equipment Internal-use software Furniture and fIXtures 424.642 NotE 4 - INTANGIBLE ASSETS At December 31, 2003, intangible assets consisted of the following: Customer lists . Technology and patents Gross Accumulated Intangible asset amo rtiza ti on assets net $ 10 760 307 $ 3,840 679 $ 6 919 (J28 . 1.318.865 219.811 1.099.054 ..--.--- ...- $ JlJrl2Jll - ~ ---"-----.""'---"-'--.---""" -.----- The Company participated in a direct response marketing campaign with LowerMyBills.co~ Inc. (LMB), a web- based comparison shopping service. The fees associated with this advertising campaign were deferred and aggregated $2.8 million until June 2003, when the Company ceased participating in the program. Amortization expense for these customers in 2003 and 2002, was S1.2 million and S761,O9I, respectively. The Company also acquired new customer lists related to I-Link, Touch America, and Glyphic$ in 2003, which are predominantly corporate customers. In addition, the Company acquired technology and licenses related to I -Link in 2003. Amortization expense during 2003 for the additional customers was $1.9 miUio~ and was $219 81 I for the technology and licenses. The Company estimates the useful lives of its. acquired customer lists based tIpOn attrition rates experienced by the Company. Historically, management estimated the useful lives between 24 to 36 months based upon the type customer and service provided. Based upon recent attrition information Which showed that customers were averaging longer lives, the Company changed the estimated useful lives for its customer lists prospectively in the fourth quarter of2oo3. LMB customer lives were increased trom 24 to 36 months. The impact of this change was a $204 500 decrease in amortization expense in the fourth quarter of 2003. The customer lives of Touch America Link and Glyphics were changed trom 30 or 3~ months to 48 .months. The impact of this change was a $306 053 decrease in amortization expense in the fourth quarter of 2003. Amortization expense for all intangible assets during the four-year period ending December 31 2007 is estimated to be $2.7 million, $2.5 million, S2.2 million, and $600 000, respectively. NOTE 5 - LINE OF CREDIT Buyers United has a line of credit agreement with RFC Capital Corporation that expires in January 2006. The available borrowing limit is $5 million. Interest accrues at prime plus three percent, which was 7.00% as of December 31, 2003. During 2002, the interest rate on the line was prime plus six percent, which was 10.25% as of December 31 2002. The facility allows the Company to obtain fma~ing on its.eligible accounts receivable includiOg unbilled. receivables and regular monthly billings. The facility is .collateralized by the underlying receivables. On December 31, 2003, Buyers United had fmanced the maximum amount available based on eligible accounts receivably at that time. This amount, less draws by RFC applied against the outstanding amount, aggregat~d $4.1 million. The facility requires Buyers United to maintain a restricted cash accoUnt for the collection of the receivables. As of December 31, 2003, Buyers United had $1.2 million of restricted cash associated with the RFC arrangement. NOTE 6 - AccRUED LIABILITIES At December 31, 2003, accrued liabilities consisted of the following: Accrued commissions Accrued dividends Other $ 669 523 478 599 680.742 NOTE 7 - LONG-TERM DEBT AND NOTES PAYABLE Long-term debt consists of the following: Unsecured notes payable to the Chairman of the ~oard, bearing interest at 12 percent, payable monthly. Principal and unpaid interest are due and payable in July 2004, except for $112,500 which matures in December 2004, and $348 825 which matures in July 2005.726 325 Unsecured notes payable to two Directors bearing interest at . -" percent, payable monthly. Maturity dates vary, trom July' 2004 through January 2005.800 000 Unsecured note payable to a relative of a Director, bearing interest at . 12 percent payable monthly. Principal and unpaid interest due in . January 2005. Promissory note payable to an individual bearing interest at 12 percent, payable monthly. Secured by equipment Principal and unpaid interest due in July 2004. Promissory notes payable to two individuals bearing interest at 12 percent, payable monthly. Secured by equipment .Principal and unpaid interest due in the summer of 2006. Unsecured promissory notes bearing interest at ten percent and 12 percent, payable monthly. Principal payments due monthly, based on 20 percent to 40 percent of billings cOllected from specifically- . designated customers referred from LowerMyBills.com, Inc. LMB"). The majority of these notes 'have no maturity date. The Company believes that all of the principal will be repaid during 2004 based on expected cash collections from these ~tomers. . Unsecured promissory notes bearinginterest at ten percent, payable . monthly. Principal payments due monthly, based on ten percent billings collected from customers acquired from Touch America, Inc. These notes have no maturity date. The Company believes that all principal will be repaid in 2005, based on expected cash collections from these customers. 'Unsecured promissory. note bearing interest at 10 percent, payable monthly. Principal payments due monthly, based on 30 percent billings collected from customers recently acquired from Glyphics Inc. The note has no maturity date. The Company believes that all principal will be repaid by the end of 2004, based on expected cash collections from these customers. Note payable to Touch America, Inc., with interest imputed at four percent, payable monthly. Principal payments due monthly, based on percent of billings coUect~ from customers acquired from To~ch America, Inc. The obligation has no maturity date. The Company expects that aU principal will be repaid by April 2004, based on expected cash collections from these customers. . Other Capital leases Less current portion Long-term debt maturities are as follows: 2004 2005 2006 Less current inaturities $ 7 781 484 623 719 401 427 610 64~ 100 000 293 333 191 954 475,223 358 412 631 211 473 437 295 238 82A77 427 610 On February 28, 2003 the Company retired its $1.1 million note payable by paying $250 000 in cash and issuing a new promissory note for $800 000. In addition, the Company issued 50 000 shares of common stock in connection with the original agreement At December 31, 2oo3, the amount remaining due, less issuance costs was $631 211 (see above). In connection with some of the LMB-related unsecured promissory notes, two-year warrants to purchase 562 950 shares of common stock at $2.50 per share were issued to the noteholders. Warrants for an additional 94 950 shares have also been issued to the sales agents. The estimated fair value of the warrants of $264 717, based on using the Black-Scholes pricing model, was allocated to the warrants and recorded as a discount to the carrying value of the notes. The Company paid approximately $232 000 in commissions to sales agents. The Company paid approximately $152 000 in commissions to sales agents in connection with the Touch Ameri~-related unsecured promissory notes. All these cOmmission costs are also included in the discounts to the carrying value of the notes. The discount is being amortized to interest expense over the respective notes estimated payment terms. NOTE 8 - LEASES Buyers United leases executive office space in BlufIdale, Utl~ a suburb of Salt Lake City. The offices consist approximately 30 000 square feet The current monthly lease rate is $32 307. The lease for office space expires in January 2007, but the Company has an option to renew the leasefQr an additional three to five years. Through November 2004, Buyers United is leasing 14 339 square feet of space at 13751 S. Wadsworth Park Drive, Draper Utah, at a monthly Cost of $16 728. The Company also has one capital lease for computer software. The following is a schedule of future minimwn payments under the leases as of December 31, 2003: Year ending December 31 Capital leases Operating leases 2004 . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . .. 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2007 . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . Total future minimum lease payments. . . . . . . . . .. .......... Less amount representing interest. . . . . . . . . . . . . . . . . . . . . . . . . . . . Total obligations under capital leases . . . . . . . . . . . . . . . . . . . . I.ess current portion. . . . . . . . . . ~ . . . . . . . . . . . . . . . . . . . . . . ~ . . . . Capital. lease obligations, net of CWTent portion 690 690 128 571 692 397 373 407 307 417.490 508 illml) 477 (28.152) 5~,125 Rent expense was approximately $519 500 and $348 300 for the years ended December 31, 2003 and 2002 respectively. NOTE 9 - INCOME TAXES The components of the Company's net deferred income tax assets and liabilities are as follows: Deferred income tax assets: Net operating loss carryforwards Reserves and accrued liabilities Total deferred mcometax assets V aluation ~Uowance . - Net deferred income tax asset Defmed income tax liabilities: Tax deprecia~on in excess of book depreciation 001 000 L275.000 276 000 319.000 Net deferred incoine tax liability Net deferred income taxes (319.OQID (379.000) .'..- ...-. . As of December 31~ 2()()3~ the Company had net operating loss canyforwards for federal income tax reporting purposes of approximately $ 13 336 OOO. The tax. net operating loss carryforwards will expire beginning in 2012. Inasmuch as the Company's history includes accumulated net operating losses, it is uncertain as to whether the Company's deferred tax asset can be fully realized. Accordingly, a valuation allowance has been recorded to reduce the deferred income tax assets. The net change in the valuation allowance for deferred tax assets during the year ended December 31 2003 was a decrease of$416 OOO. During 2003 and 2002 no income tax. expense was recorded due the reduction of the valuation allowance. NOTE 10 - CAPITAL TRANSACTIONS Preferred Stock:The Board of Directors is authorized to classify any shares of the Company's authorized but unissued preferred stock in one or more series. With respect to each series, the Board of Directors is authorized to detennine the number of shares that constitutes such series; the rate of dividend, if any~ payable on shares of such series; whether the shares of such series shall be cumulative, non-cumulative~ or partially cumulative as to - dividendS and the dates from which any cunmtative dividends are to accumulate; whether the shares of such series may be redeemed, and, if so~ the price or prices atwhich and the terms and conditions on which shares of such series may be redeemed; the amo~ payable upon shares of such series in the event of the volWltary or involuntary . dissolutio~ liquidation, or winding up of the affairs of the Company; the sinking fund provisions, if any, for the redemption of shares of sUch series; the voting rights~ if any, of the shares of such series; the terms and conditions if any, on which shares of~uch series may be converted into shares ~f capitaf stock of the Company of any other . class or series; whether the shares of such series" are to be preferred over shares of capital stock oCthe Company of any other class or series as to dividends or upon the voluntary 'or involuntary dissolution, liquidation, or termination of the affairs of the Company or otherwise; and any other characteristics, preferences, limitations rights, privileges, immunities, or ~nns. Series A 8 percent Cunmlative Convertible Preferred Stock: During 1999, the Board of Directors authorized the issuance of 2 000 000 shares of Series A 8 percent Cumulative Convertible Preferred Stock C'Series A Preferred Stock") at an offering price of$2.oo per share. Gross proceeds of$4 million were raised upon sale of the shares. The Series A Preferred Stock is convertible to common stock at any time at the election of the holder and, under limited circumstances, at the election of the Company. The conversion rate is one for one, subject to adjustment in the event ora recapitalization, reorganization, or other corporate restructuring or in the event that the Company shall sell or otherwise issue securities at a price below $2.00 per share or the then adjusted conversion price. The Series A Preferred Stock can bert?deemed at the Company's election at any time commencing January l ~ 2005 at a - redemption price of$2.oo per share plus all accrued -dividends as of the redemption date. During 2002 certain sto~kholders converted 5 000 Series A preferred shares into common shares. Series B 8 percent Cumulative Convertible Preferred Stock: In September 2090, the Board of Directors authorized the issuance ofl 234 500 shares of Series B 8% Cumulative Convertible Preferred Stock ("Series B P~eferred Stock") and related warrants to pUrchase common shares at an offering price of $ 10.00 per unit Each . . unit consists of one share of Series B Preferred Stock ~d five warrants to purchase one share of conunon stock at . an exercise price of $2.50 per s~e. During 2000, varioUs investors made loans to the Company and subsequently elected to exchange their promissory notes for units. In addition to the converted toans of$2.5 million, the Company raised $2 million through the issuance of units through December 31, 2000 and $ L 1 million through the issuance of units in 200 1. In ~nnection with the unit offering, the Company agreed to pay the Placement Agent a sales commission and expense allowance .aggregating 13 percent of the gross proceeds from the sale of the Series B Preferred Stock, in addition to ten percent of the gross proceeds of certain related bridge financing. The Company also incurred . approxima~ly $23 000 of direct expenses in connection with the offering. As additional consideration, the Company agreed to issue to the Placement Agent warrants to purchase 319;300 shares of the Company's common ~tock at an exercise price of$2.50 per share. .-... ....... ... As part of the Series B Preferred Stock 0 tIering, the Company issued 2 269 000 warrants to purchase common - stock at $2.50 per share. The Company allocated .the net proceeds from the offering of $4.2 million between the - .'- Series B"Preferred Stock and .the wariants based oil ~timated relative fair values. The Series B Preferred .Stock was recorded at $2.4 millio~ and the waiTants were recorded at $ 1.8 million.. The estimated fair value of the warrants was determined using the Black-Scholes pricing model. The Series B Preferred Stock is convertible to common stock at any time at the election of the holder an~ under limited circwnstances7 at the election of the Company. The conversion rate is five for one, subject to adjustment in the event of a recapitalizatio~ reorganizatio~ or other corporate resbucturing or in the event that the Company shall sell or otherwise issue securities at a price below $2.00 per share or the then adjusted conversion price. During the three months ended March 31 2001, the Company issued an additional 110 000 shares ofpref~rred stock and 550 000 warrants to purchase common stoCk. The Company allocated the net proceeds from the offering of $1.1 million between the Series B Preferred Stock and the warrants based on estimated relative fair values. AccordinglY7 the stock was recorded at $794 8227 and the warrants were recorded at $302AOl. connection with these additional Series B shares, the intrinsic value of tile beneficial conversion feature of$20 498 was re6.ected in the accompanying 200 I consolidated financial statements as a preferred stock dividend and as an increase to additional paid in capital. The Series B Preferred Stock Offering closed on April 13, 2001. In May 2002 the Board of Directors approved a plan to modify the exercise price on certain Preferred Stock and promissory note-related warrants from $2.50 to $2.00 per share extend the expiration date of certain warrants from December 31 2002 to December 31, 2004, and amend the redemption provisions of certain warrants so that (he warrants could be called for redemption when the market price for the Company s common stock is $4.00 per share7 rather than $6.QO per share. On December 6; 2002 Buyers United entered into the Asse~ Purchase Agreement and Software.License Agreement to purchase certain assets and asSunie certain liabilities of I-Link, Inc'7 and its subsidiary7 I-Link - Communications, Inc. Inct:)Osideratio~ Buyers Uni~issued to I-Link24~,430 s~res of Series BConvertible Preferred Stock with a fair ~ket value of $1.4 million, -and agreed to issue an additional 53 570 shares of Series - B Conv~~ble Preferrec:l Stock in equal monthly instalhnents over a tenD of 10 months commencing June 1 2003. The fmal installment was issued March 1, 2004. During 2003., six. of the stockholders converted a total of 1 ~6 OOO Series B preferred shares into 580 000 common shares. During 20027 one of the stockholders converted 10 000 Series B preferred shares into 50 000 couunon shares. Both Series A and B Preferred Stock still outstanding can be redeemed at the Company's election at any time co~ncing January 1 , 2005, at the applicable redemption price plus all accrued dividends as of the redemption date. Cumulative dividends accrue on both Series A and B Preferred Stock at the rate of 8% per annum nom the date of original issue and are payable semi-annually on June 30 and December 31 of each year out of funds legally available for the payment of dividends. Dividends are payable in cash or common stock at the election of the ~ompany. If paid in common stock, the number of shares issued will be based on the average of the closing bid prices for the common stock over the five trading days immediately prior to the dividend payment date. If the Company fails to pay any dividend within 60 days of its due date, the ~nversion price (see below) is adjusted downward by $0.25 per share for each occurrence. During the years ended December 31, 2003 and 2002, the Company declared dividends aggregating $873 495 and $749,725, respectively, and to satisfy payment ohligatioDS7 issued a total of 427 096 and 574 635 shares of cortnnon stock,-respectively. As of December 31 2003, the Company had accrued dividends payable in the amount of$478 599. In February 2004, the Company settled the dividend payable by issuing 171 055 shares of common stock. The Series A and B Preferred Stock has no voting rights, except as required by the General Corporation Laws of - Delaware that require class votes on certain corporate matters ;md matters affecting the rights of the holders of the Preferred Stock. The Preferred Stock is senior in right of payment in: the event of ~iquidation and with respect to dividends. to the common stock and all other subsequent preferred stock iss~ces that may be authorized.. The Series A Preferred Stock hCl$a liquidation preference of$2.oo per share and the Series B Preferred Stock has a liqUidation preference of$10.oo per share. Issuances of Common Stock:During January 2002 the Company issued 17 998 shares of colI1IIlOn stock in connection with the issuance of$179 998 of promissory notes7 at an aggregated fair market value of$18 798. ...... . - - - : D~ Fe~ruary 2002 the Company issued 25 000 sbar~s of st()c:~ to ()Jle of its dir~t9~ for provi4ing ~ (;redit guaranty with respect tQ business expansion activities. The fair mar~et value of shares issuances was $30 750. In March 200 I, the Company entered into three-year marketing contracts with one of its Series B Preferred stockholders. Under the tenDS of tile contracts~ 100 000 shares of common stock were issued with a fair market value of$125 000. This amount was recorded on the balance sheet as a deferred consulting fee and included in operating expenses on a straight-line basis over the life of the contracts. During 2001, $39 931 was recorded in promotion expenses as a result of this amortization. Consideration granted under the contracts' tenDS also included options to purchase up to 150 000 additional shares of common stock at $2.50 per share. These options vest gradually over the teRn of the contract These options are accounted for as variable plan options since the issuance of these options was under the premise that the grantee will be providing current and future services for the Company. Accordingly, using the Black-Scholes option pricing model, $29,581 in consulting expense was recorded to reflect the vesting of these options through December 31 .200 I. During 2002 an additional $48 060 of deferred consulting fees were amortized and included in promotion expenses, and another $95 615 in consulting expense was recorded to reflect the vesting of additional options. However, at the end of 2002 the Company and the stockholder agreed to cancel one of the marketing contracts and to rescind the as-yet unearned options. Accordingly, the Company included in promotion expenses an additional $25 114 of remaining unamortized , deferred consulting fees, and recorded income of$125, 191 to reflect the cancellation of the unearned options. In January 2003 the Company issued 15 000 shares of stock to one of its directors for providing a credit guaranty to one of its wholesale telecommunication service providers. The fair market value of the stock was $36 300. During June 2003, the Company initiated a program to repurchase outstanding conunon stock from shareholders of rt?COrd with total holdings of 1 ()() or fewer shares. The offering price per share was $1.15. The program ended in September 2003 after the Company bad repurc~ed 2 174 shares. Wamints to Purchase Common Shares:As mentioned above, the Company issued warrants in connection with its Series B preferred stock offering and in connection with ce~in marketing contracts. In connection with'some of the L~-related unsecured promissory notes, two-year warrants to purchase a total 562 950 shares of common stock at $2.50 per share were issued to the noteholdersduring the two years ended "December Jl, 2002. Warrants for an additional 91 950 shares were also issued to the sales agents. The estimated fair value of the warrants of $264 7 11, based on using the BLack-Scholes pricing model, was allocated to the warrants and recorded as a discount to the carrying value of the notes. The discount is being amortized to interest expense over the estimated term of the notes. November 2003 the Company issued 25 000 warrants to a consulting company. The estimated fair value of the Warrants of$25 341 based on using the Black-Scholes pricing model, will be amortized over the life of the contract into general and administrative expense. DUring 2003, investors exercised warrants to purchase 522 5oo shares of Common Stock, in exchange for , proceeds which aggregatoo, $ 1 043,750. All of the warrants were exercisable at December 31, 2003. The, following tables summariZe the warrant activity for 2003 and 2002: Balance at December 31, 200 I Cancelled or expired Issued Balance at December 31 2002 Cancelled or expired Exercised Issued Balance at December 31, 2003 Weighted Average Price Exercise Warrants Price 345 732 $1.25 - $5.$2.44 (250 000)$2.50 - $2.$2. 433.550 $2.00 - $2.$2. 529,282 $1.25 - $2.$2. (181 150)$2.00 - $2.$2.49 (522 500)$1.25 - $2.50 $2. 25.000 $2.$2.50 $1.25 -$2.$2. .. - .. .. .....' ""'. ." , ~k Options: Long- Term Stock Incentive Plan: Effective March 11 , 1999, the Company established the Buyers United InteniationaL Inc. Long-Term Stock Incentive Plan ("the Stock Plan ). The Stock PI~ provides for a maximum of 1 200 000 shares of conunon stock of tile Company to be awarded to participants and their beneficiaries. Committee, as detennined by the Board of Directo~, detennines and designates the eligible participants and awards to be granted under the Stock Plan. The Committee may grant incentive stock options; non-qualified options; stock appreciation rights ("SAR "); and on a limited basis, stock awards. The terms and exercise prices of options and gARs will be established by the Committee; except that the exercise prices cannot be less than 100 percent of the fair market value of a share of common stock on the date of grant. As of December 31, 2003 incentive stock options to purchase a total of 893 653 shares were outstanding. Other Options: The Company's Board of Directors has from time to time also authorized the grant of stock options to directors, officers, key employees, and consultants as compensation and in connection with obtaining finalic ing. In virtually all cases, employee options vest over a period of from one to three years, and expire from four to five :years after the date the options were granted. The following tables summarize the all stock option activity for 2003 and 2002: . Balailce at December 31 2001 Granted Cancelled. or expired Balance at December 31, 2002 Granted Exercised Cancelled or expired Balance at December 31, 2003 Weighted Average Price Exercise tions Price 818 585 $2.00 - $9.$2. 902 913 $2.00 - $2.$2.31 028~777)$2_00 - $9.$3. 592 721 $2.00 - $5.39 $2.58 683 500 $2.00 - $2.$2.33 (27 500)$2. $2.00 - $4.$2. $2.00 - $5.39 $2. A sununary of the options outstanding and optionS exercisable at December 31; 2003 is as follows: Options ExercisableOptions Weighted Exercisable at Average . December 31 Exercise2003 Price Options Outstanding Average Remaining Contractual Life . Weighted Average Exercise Price Range of Exercise Prices Options Outstanding - $2.00 :. $3.207 926 6 years 2.45 512 261 2.49 $4.00 -$5.39 223 851 2.3 years 223 851. 5 years RegistrationStatement on FormSB-: On September 10 2003, the Company filed a registration statement on FormSB-2 with the Securities and Exchange Cormnission to register for resale up to 8,119,333 shares of Common Stock that maybe sold from time to time by certain selling security holders listed in the registration statement December 31, 2003 the selling security holders owned: Warrants to purchase 99,375 shares at a price of$1.25 per share Warrants to purchase 3,966 856 shares at a price of$2.oo per share Warrants to purchase 528 450 shares at a price of$2.50 per share Options to purchase 2 086 652 shares at prices ranging from $2.00 to $5.392 per share Conyerti~le notes in the amount of ~ 1, !62 5()O ~.':lvertible at $2.00 per share ~nvertible notes in the amount of$I 775,000 con:vertlbteat $2.50pei sh3ie - ---. ..... .--.-... .---.-- .. , f..;21 Buyers United will receive the proceeds from exercise of the warrants and options and will benefit from extinguishment of the debt represented by the convertible notes, but will not receive any proceeds orbenefit from the resale of the shares by the selling security holders. In March 2904 the registration statement was temporarily suspended until the Company can file an amendment updating the registration statement with its 2003 audited financial statements and other information. NOTE II - RELATED PARTY TRANSACfIONS During 2003 and 2002, certain board members and stockholders performed various services to the Company. These services included, but were not limited to, consulting, marketing and capital and debt raising activities. The Company incurred $74 750 and $109 259 in fees ~ociated with these services for the years ended December 31 2003 arid 2002, respectively. Amounts outstanding rdated to these services were $12 800 and $14 300 at December 31, 2oo3~ and 2002 respectively. There are also several debt arrangements IIlOre fully described Note 7. Interest expense on obligations owed to related parties during 2003 and 2002, respectively, was $414 523 and $453 361. NOTE 12 - NUUOR SUPPLlliRS Approximately 70% and 80% of the Company's cost of revenue for the years ended December 31, 2003 and 2002 fespectively~ was generated from two telecommunication providers. As ofI?ecember 31, 2003, the Company owed approximately $3 million to these two providers. The Company has entered into contractual agreements with these vendors. During 2002 one of these providers bad fued for bankruptcy protection under Chapter 11, and the other provider is currently being scrutinized by the Securities and Exchange Commission over cenain accounting matters. Although the Company has not exp~rienced a disruption of service and feels it could replace either of these sources with other wholesale teleconnnunication service providers the effect .on the Company~ s operations of potentially losing either or both of these service providers is unknown. NOTE 13 - COMMITMENTS AND CONTINGENCIES in June 200 1, Buyers United entered into a joint sales agreement with Infotopia, Inc., a direct response. marketer. In connection with the agreement, Infotopia loaned $500 000 to Buyers United. Subsequent to entering into the sales agreement, the two companies decided not to pursue further any joint activity. In December 2001, Buyers United negotiated a settlement of the $500 000 loan in which Buyers United paid $120 000 and issued 35 000 shares of common stock in exchange for canceling the outstanding obligation plus $25 921 in accrued interest. The stock had a fair market value of$22 401. Ac~ordingly, based on these amounts, the Company re~rded a gain on the early extinguishments of the debt in the amount of$383 520.. However unbeknownst to the Company, during 200 1 Infotopia alleged! y entered into a General SecUrity Agreement ~th Sea Spray Holdings, Ltd., which purportedly included the loan obligation. Sea Spray asserted that it bad a pe.ifected security interest in the obligation and demanded payment as successor-in-interest to Infotopia. The CoriJpany denied the claim and filed an arbitration proceeding to resolve the issue. Sea Spray attemp~ to pursue its claim in New York state court, which the Company removed to federal court in New York, and the federal court~missed the action pursuant to an order to the effect Sea Spray must pursue its claims in the arbitration proceeding. . An arbitration hearing was held in December 2003, at which Sea Spray failed to make any appearance or submission after r~iving all required notice. The arbitrator entered a default in favor of Buyers United and its award further found in favor of Buyers United as a matter of the evidence presented and as a matter of hiw~ The Company believes this matter has been resolved fully in its favor and that is has no obligation or liability to Sea Spray. nuyers United is the subject of certain other legal matters, which it considers incidental to its business activities. is the opinion of management, after discussion with legal counsel, that the ultimate _disposition of these other matters will.not have a material impact on the financial positio~ liquidity or results of operations of Buyers U nired. In connection with the MyACD agreements, MyACDwill continue to provide enhanced service development and eonftgUtation, and BuyerS United Win reimburse MyACD for actualcostsrelated to these activities. . NOTE 14 - SUBSEQUENT EVENTS In January and February 2004, three Directors had exercised options to purchase a total of 255 000 shares of Common Stock. Total proceeds received by the Company in connection with these exercises was $555 000. During the flISt three months of2oo4; investors have exercised warrants to purchase a total of71 ooo shares of ConunonStock. Total proceeds received in these transactions was $146 000. In December 2003, a holder of 100 000 shares of Series B Convertible Preferred Stock converted all of those shares to 500 000 shares of common stock. In January 2004, the holder sold thoseconunon shares plus 14 560 additional shares, or a total of 514 560 shares, to Buyers United for $500 000 in a privately negotiated transaction. Buyers United entered into an agreement to purchase 37 dedicated long distance customers trom Source Communications, LLC for $150 000 in February 2004. Clo~ing of the acquisition was subject to complyin.g with applicable federal and state regulation pertaining to transfer of the. customers. All of the regulatory requirements were satisfied and the acquisition of the customers is completed On March 15, 2004 the Company closed a private placement to institutional and accredited investors. The Company sold 3 782 000 shares of common stock at $2.30 per share, ora total of approximately $8.7 million. Net proceeds of the offering after placement fees and expenses were appro~tely$8.1 million. The net proceeds of the private placement are intended to be used for various corpOrate purposes, including s~es and marketing related prograrm,to fund further development of our V oIP Networ~ ~eductioli of debt, and for working capital and other general corporate purposes. In connection with tb,e placement, Acceris Communications fuc., fonllerly I-link Incolporated and the holder of 300 000 shares of Series B Convertible Preferred Stoc~ converted ~ of its preferred stock to 1.5 million common shares. Acceris subsequently sold 750 000 of those co~n shares to the investors in the private placement at $2.30 per share. As a result of the -conversion and sale, Accerls ComlTlltnications now holds 808 546 shares of the Company s cormnon stock, or approximately six percent of the 13 tnillion shares of conunon stock outstanding following completion of the private placement. The private placement was made orily to institutional and accredited investors in a transaction exempt trom the registration requirements of the Securities Act of 1933, as amended (the "Securities Act"). The shares of common stock sold have not been registered under the Securities Act, or any state securities la~s, and unless so registered, may not be offered or sold in the United States absent registration or- an appliCable exemption trom the registration requirements of the Securities Act and applicable state securiti~ laws. The Company has agr~ to file a registration statement under the Securities Act for resale of the common sto~k purchased by the investors in the private placement, the 808 546 shares of common stock held by Accerls, and 164 125 shares of conunon stock issuable under a warrant granted to the placement agent. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 .... FORM lO-Q (X) QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 301 2004 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from Commission File No. 0-26917 UCNtt INC. (Exact Name of Registrant as Specified in Its Charter) Delaware (State or Other Jurisdiction of Incorporation or Organization) 87-0528557 (IRS Employer Identification No. 14870 Pony Express Road1 Bluffdale1 Utah 84065 (Address of Principal Executive Offices) ~ 320-3300 (Registrant's Telephone Number , Including Area Code) (Former Name, Address and Fiscal Year, if Changed Since Last Report) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes (X) No ( ) Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Yes ( ) No (X) APPLICABLE ONLY TO CORPORATE ISSUERS: Indicate the number of shares outstanding of each of the issuer s classes of common stock, as of the latest practicable date: 14 226 818 shares of common stock as of November 1 2004. PART I. PART II. FORM 10-Q , UCN, INC. INDEX FINANCIAL INFORMATION Item 1. Financial Statements Condensed Consolidated Balance Sheets as of September 30, 2004 and December 31 2003 (unaudited) Condensed Consolidated Statements of Operations for the Three Months Ended September 30 2004 and 2003 (unaudited) Condensed Consolidated Statements of Operations for the Nine Months Ended September 30, 2004 and 2003 (unaudited) Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30 2004 and 2003 (unaudited) Condensed Consolidated Statements of Stockholders' Equity (Deficit) for the Nine Months Ended September 30 2004 (unaudited) Notes to Condensed Consolidated Financial Statements (unaudited) Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations Item 4. Controls and Procedures OTHER INFORMATION Item 2. Changes in Securities and Use of Proceeds Item 6. Exhibits and Reports on Form 8- Signatures ... Page UCN, INC. CONDENSED CONSOLIDATED BALANCE SHEETS - (Unaudited) ASSETS Current assets: Cash and cash equivalents Restricted cash Accounts and other receivables, net Other current assets Total current assets Property and equipment, net Intangible assets, net Other assets Total assets LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) Current liabilities: Line of credit Current portion of long-tenn debt and capital lease obligations Trade accounts payable Accrued liabilities Total current liabilities Long-term debt and capital lease obligations Total liabilities Commitments and contingencies (note 10) Stockholders' equity (deficit): Preferred stock, $0.0001 par value, 15 000 000 shares authorized; Series A 8% cumulative convertible preferred stock; 1 827 500 and 1 865 000 shares issued and outstanding (liquidation values of$3 655 000 and $3 730,000) Series B 8% cumulative convertible preferred stock; 417 800 and 721 729 shares issued and outstanding (liquidation values of $4, 178 000 and $7 217 290) Common stock, $0.0001 par value; 100 000,000 shares authorized; 896 818 and 7 604 584 shares issued and outstanding Additional paid-in capital Warrants and options outstanding Accumulated deficit Total stockholders' equity (deficit) Total liabilities and stockholders' equity (deficit) See accompanying notes September 30, 2004 December 31, 2003 007 296 055 384 627 636 569 336 922 964 162,483 442 411 243 844 000 307 031 047 181 210 2,424 642 617 414 018 682 479 913 496 787 278 844 971 158 920 328 093 782 985 462 781,484 055 113 248 152 921 255 828 864 882 158 952 282 489 646 126 912 647 598 408 183 187 390 760 564 071 193 148 352 172 928 110 (26 551 661)749 527) 366 197 627 250) 278 844 971 158 DCN, INC. ... CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - (Unaudited) Three Months Ended September 30 2004 2003 Revenues from telecommunications services 711 720 16,439,065 Operating expenses: Costs of revenues 711 136 849 635 General and administrative 610 703 839 901 Selling and promotion 937 226 097 090 Total operating expenses 259 065 786 626 Income (loss) from operations (547 345)652 439 Other income (expense): Interest income 325 689 Interest expense (138 837)(468 890) Total other expense, net (131 512)(465 201) Net income (loss)(678 857)187 238 8% Preferred dividends on Series A and B preferred stock (157 948)(237 124) Net loss applicable to common stockholders (836 805)(49 886 Net loss per common share: Basic and diluted ($0.06)($0.01) Weighted average common shares outstanding: Basic Diluted 805 806 466 112 414 135 372 521 See accompanying notes UCN, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - (Unaudited) ... Revenues from teleconununications services Operating expenses: Costs of revenues General and administrative Selling and promotion Total operating expenses Income from operations Other income (expense): Interest income Interest expense Gain on early extinguishment of debt Total other expense, net Net income (loss) 8% Preferred dividends on Series A and B preferred stock Net income (loss) applicable to conunon stockholders Net income (loss) per conunon share: Basic and diluted Weighted average conunon shares outstanding: Basic Diluted See accompanying notes Nine Months Ended September 302004 2003 $ 49,183 336 $ 48 211 821 862 694 391 190 664 801 918 685 106 281 571 010 119,473 796 764 264 651 415 057 631 090 (687 954)460 985) 109 150 (550 173)(1,451 895) (285 522)963 162 (516 612)(634 212) (802 134)328 950 ($0.07)$0. 048 689 175 148 285,038 330 183 UCN, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - (Unaudited) .... Cash flows from operating activities: Net income (loss) Adjustments to reconcile net income to net cash provided by (used in) operating activities: Depreciation and amortization Amortization of discount on notes Amortization of discount on long-term debt Amortization of note financing costs Amortization of deferred consulting fees Changes in operating assets and liabilities: Accounts and other receivables Other assets Trade accounts payable Accrued liabilities Net cash provided by (used in) operating activities Cash flows from investing activities: Decrease in other assets Acquisition of customer base Purchases of property and equipment Net cash used in investing activities Cash flows from financing activities: Increase in restricted cash Net borrowings and payments under line of credit Borrowings on long-term debt, net of debt issuance costs Proceeds from exercise of options and warrants Private placement of common stock, net of offering costs Repurchase of common stock Principal payments on long-term debt Net cash provided by (used in) financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at the beginning of the period Cash and cash equivalents at the end of the period See accompanying notes Nine Months Ended September 302004 2003 $ (285,522) 056 694 122 562 000 239 519 (201 102) 198 105) 458 187 (732 767) (22 207) (757 856) 615 057) 395 120) (58 300) 173 454) 944 500 101 274 (500 000) 234 221 ) 079 799 048 088) 055 384 $ 1 007 296 963 162 034 514 312 340,480 598 15,626 333 853) (692 807) 149 416 569,406 148 854 (52 125) (694 314) (746,439) (579 584) 588 412 299 955 852) 667 047) 363 116) 299 994 360 033 659 DCN, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - (Unaudit~) Supplemental cash flow information: Cash paid for interest Supplemental schedule of noncash investing and financing activities: Issuance of common shares in payment of preferred stockdividend Accrual of dividend payable on preferred stock Issuance of common shares for officer s personal guaranty Issuance of warrants with private placement of common stock Issuance of warrants with consulting contract Retirement and replacement of note payable Conversion of note payable into common stock Conversion of accrued interest to note payable Increase in Touch America obligation with amended agreement Issuance of preferred stock to acquire VolP assets Capital expenditures financed with capital lease obligation See accompanying notes Nine Months Ended September 30,2004 2003 645 819 785,994 516,612 189,336 465 300 000 348 860 827 768,544 634 212 300 800 000 435 388 264 576 1,400 738 100 691 UC N , I N C . CO N D E N S E D C O N S O L I D A T E D S T A T E M E N T S O F S T O C K H O L D E R S ' E Q I D T Y ( D E F I C I T ) - ( U n a u d i t e d ) Ba l a n c e a t J a n u a r y 1 , 2 0 0 4 Is s u a n c e o f p r e f e r r e d s t o c k i n c o n n e c t i o n w i t h t h e a c q u i s i t i o n of V o I P a s s e t s Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n Ex e r c i s e w a r r a n t s t o p u r c h a s e c o m m o n s t o c k Ex e r c i s e e m p l o y e e o p t i o n s t o p u r c h a s e c o m m o n s t o c k Co n v e r s i o n o f p r o m i s s o r y n o t e t o c o m m o n s t o c k Ex p i r a t i o n o f w a r r a n t s t o p u r c h a s e c o m m o n s t o c k Pr i v a t e p l a c e m e n t o f c o m m o n s t o c k , n e t o f o f f e r i n g c o s t s Is s u a n c e o f w a r r a n t s f o r s e r v i c e s Pr e f e r r e d s t o c k d i v i d e n d s Is s u a n c e o f c o m m o n s h a r e s a s p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s Re p u r c h a s e o f s h a r e s f r o m s t o c k h o l d e r Ne t l o s s Ba l a n c e a t S e p t e m b e r 3 0 20 0 4 Pr e f e r r e d S t o c k Sh a r e s Am o u n t 58 6 72 9 $ 2 5 9 Co m m o n S t o c k Sh a r e s Am o u n t Ad d i t i o n a l Pa i d - Ca p i t a l $ 2 0 19 3 14 8 07 1 34 6 (3 5 7 50 0 ) (3 6 ) 63 7 50 0 16 4 (1 2 8 ) 68 2 00 0 14 9 61 8 26 5 00 0 57 9 97 3 15 0 00 0 29 9 98 5 55 3 78 2 00 0 37 8 91 1 56 0 24 5 30 0 Se e a c c o m p a n y i n g n o t e s 22 5 60 4 58 4 76 0 29 0 29 4 . ( 5 1 4 56 0 ) (5 1 ) , 1 3 89 6 81 8 39 0 78 5 , 96 5 (4 9 9 94 9 ) $ 3 1 56 4 07 1 DC N , I N C . CO N D E N S E D C O N S O L I D A T E D S T A T E M E N T S O F S T O C K H O L D E R S ' E Q U I T Y ( D E F I C I T ) - ( U n a u d i t e d ) Ba l a n c e a t J a n u a r y 1 20 0 4 Is s u a n c e o f p r e f e r r e d s t o c k i n c o n n e c t i o n w i t h t h e a c q u i s i t i o n of V o I P a s s e t s Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n Ex e r c i s e w a r r a n t s t o p u r c h a s e c o m m o n s t o c k Ex e r c i s e e m p l o y e e o p t i o n s t o p u r c h a s e c o m m o n s t o c k Co n v e r s i o n o f p r o m i s s o r y n o t e t o c o m m o n s t o c k Ex p i r a t i o n o f w a r r a n t s t o p u r c h a s e c o m m o n s t o c k Pr i v a t e p l a c e m e n t o f c o m m o n s t o c k , n e t o f o f f e r i n g c o s t s Is s u a n c e o f w a r r a n t s f o r s e r v i c e s Pr e f e r r e d s t o c k d i v i d e n d s Is s u a n c e o f c o m m o n s h a r e s a s p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s Re p u r c h a s e o f s h a r e s f r o m s t o c k h o l d e r Ne t l o s s Ba l a n c e a t S e p t e m b e r 3 0 , 2 0 0 4 Se e a c c o m p a n y i n g n o t e s W a r r a n t s / Op t i o n s Ac c u m u l a t e d Ou t s t a n d i n De f i c i t To t a l $3 , 92 8 11 0 $( 2 5 74 9 , 52 7 ) $( 1 62 7 25 0 ) 34 8 (7 8 5 18 6 ) 36 4 50 0 58 0 00 0 30 0 00 0 (5 2 55 3 ) 18 9 33 6 46 5 10 1 27 4 72 , 4 6 5 (5 1 6 61 2 ) 78 5 99 4 (5 0 0 00 0 ) (2 8 5 , 52 2 ) (5 1 6 61 2 ) (2 8 5 52 2 ) $( 2 6 55 1 66 1 ) $ 8 36 6 , 19 7 35 2 17 2 UCN, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Unaudited) September 30, 2004 1. Basis of presentation These unaudited interim fmancial statements ofUCN, Inc. and its subsidiary (collectively, "UeN" or "the Company ) have been prepared in accordance with the rules and regulations of the United States Securities and Exchange Commission (the "Commission ). Such rules and regulations allow the omission of certain information and footnote disclosures normally included in the fmancial statements prepared in accordance with accounting principles generally accepted in the United States, so long as the statements are not misleading. In the opinion of Company management, these financial statements and accompanying notes contain all adjustments (consisting of only normal recurring adjustments) necessary to present fairly the fmancial position and results of operations for the periods shown. These interim fmancial statements should be read in conjunction with the audited fmancial statements and notes thereto contained in our Annual Report on Form 10-KSB for the year ended December 31 2003, as filed with the Commission on March 30,2004. The results of operations for the three and nine month periods ended September 30, 2004 are not necessarily indicative of the results to be expected for the full year. Certain reclassifications have been made to the financial statements for prior periods in order to conform to the 2004 presentation. 2, Summary of significant accounting policies Net Income (Loss) Per Common Share: Basic net income (loss) per common share ("Basic EPS") excludes dilution and is computed by dividing net income applicable to common shareholders by the weighted average number of common shares outstanding during the quarterly and year-to-date periods. Diluted net income (loss) per common share ("Diluted EPS") reflects the potential dilution that could occur if stock options or other common stock equivalents were exercised or converted into common stock. The computation of Diluted EPS does not assume exercise or conversion of securities that would have an antidilutive effect on net income (loss) per common share, and is therefore not presented. Following is the reconciliation of Basic and Diluted EPS: Three months ended September 30.2004 2003 Nine months ended September 30.2004 2003 Net income (loss) applicable to common stockholders, as reported L836 8lli ~886)328.95Q Basic EPS: Weighted average number of common shares outstanding Basic net (loss) income per share .414.12.04R.6 285..038 $ (QJU1 (0.07) Diluted EPS: Common and common equivalent shares outstanding: Weighted average number of common shares outstanding Common stock equivalents from options and warrants computed on the Treasury Stock method, using the average fair market value of common stock outstanding during the period Shares used in the computation 805 806 6,414 135 048 689 285 038 1.126.459 13.175..1 45.145 6330.18 660.306 14.466. 958.386 2372.5.21 Diluted net income per share Stock-Based Compensation Employee compensation expense is measured using the intrinsic method. No stock- based compensation cost is reflected in net income applicable to common stockholders, since all options had an exercise price equal to or greater than the market price of the underlying common stock at the date of grant. The following table illustrates the effects on net income (loss) applicable to common stockholders ai\d earillngs (loss) per share if expense was measured using the fair value recognition provision of Statement of Financial Accounting Standards ("SFAS") No. 123 Accountingfor Stock-Based Compensation: Three months ended September 30,2004 2003 Nine months ended September 30,2004 2003 Net income (loss) applicaQJe to common stockholders As reported Pro forma stock-option based compensation Pro forma net income (loss) applicable to common stockholders $ (836 805) $ (49 886) $ (802 134) $ 328 950 !..lQM1Q) (57,567 (380,310 215,376 ~ $~ $~ 113.574 J3asic and~ net income (loss) per common share As reported Pro forma basic and diluted net income (loss) per common share $ (0.06) . $ (0.01) $ (0.07)$ (0.02) $ (0.07) $ 0. $ (0.10) $ 0. We estimated the fair value of options granted under our employee stock-based compensation arrangements at the date of grant using the Black-Scholes model with the following weighted-average assumptions: Nine Months Ended September 30, Dividend yield Expected volatility Risk-free interest rate Expected life (years) Weighted average fair value of grants 2004 None 63% 3.45% $1.55 2003 None 83% 12% $1. Other Comprehensive Income:There were no components of other comprehensive income other than net income. Business Segments and Related Information: SF AS No. 131 Disclosures about Segments of an Enterprise and Related Information establishes standards for the way public business enterprises are to report information about operating segments in annual fmancial statements and requires enterprises to report selected information about operating segments in interim financial reports issued to shareholders. It also establishes standards for related disclosure about products and services, geographic areas and major customers. The Company currently operates in only one business segment. Long-Lived Assets:In accordance with SF AS No. 144 Accountingfor the Impairment or Disposal of Long-Lived Assets we evaluate the carrying value oflong-lived assets, including intangibles, when events or circumstances indicate the existence of a possible impainnent, based on projected undiscounted cash flows, and recognize impainnent when such cash flows will be less than the carrying values. Measurement of the amounts of impainnents, if any, is based upon the difference between carrying value and fair value. Events or circumstances that could indicate the existence of a possible impainnent include obsolescence of the technology, an absence of market demand for the product, and/or continuing technology rights protection. Management believes the net carrying amount of long-lived assets will be recovered by future cash flows generated by commercialization of the technology related to the long-lived asset and from cash flows generated from customer lists. Capitalized Software Costs: In accordance with Statement of Position 98-Accounting for Costs of Computer Software Developed or Obtained for Internal Use, the Company capitalizes certain costs incurred for the development of internal use software. These costs include the costs associated with coding, software configuration, upgrades, and enhancements. During the three and nine months ended September 30, 2004, the Company capitalized $117 952 and $531 222, respectively. Recent Accounting Pronouncements: In March 2004, the Financial Accounting Standards Board ("F ASB" reached a consensus on Emerging Issues Task Force (EITF) Issue No.03-The Meaning of Other- Than- Temporary Impairment and Its Application to Certain Investments. This pronouncement provides guidance to determine the meaning of other-than-temporary impairment and its application to investments ct'assifiett as either available-for-sale or held-to-maturity (including individual securities and investments in mutual funds), and investments accounted for under the cost method or the equity method. The guidance for evaluating whether an investment is other-than-temporarily impaired is to be applied in other-than-temporary impairment evaluations made in reporting periods beginning after June 15 2004. The adoption of Issue No. 03-1 did not have a material impact on the financial statements. 3. Customer acquisitions DCN entered into an agreement to purchase 37 dedicated long distance customers from Source Communications LLC for $757 856 in cash in February 2004. The transaction was closed in March 2004. The total purchase price was entirely allocated to customer lists acquired, and is included in intangible assets in the accompanying condensed consolidated balance sheets. 4. Gain on early extinguishment of debt During 2003 the Company entered into a Purchase Agreement to acquire approximately 12 000 long distance customers from Glyphics Communications, Inc. Subsequently, the two parties agreed that UCN would accelerate payments under the agreement in exchange for a discount on the purchase price. The final payment under the agreement was made in February 2004, and the Company recorded a $109,150 gain on the early extinguishment of the debt. 5. Intangible assets Intangible assets consisted of the following: September 30. 2004 Gross Accumulated Intangible asset amortization assets. net December 31. 2003 Gross Accumulated Intangible asset amortization assets. net Customer lists acquired Technology and patents $ 11 518 164 $ 5 752 517 $ 5 675,647 1.318.865 467.098 851.767 2l9.617.414 $ 10 760 307 $ 3,840 679 $ 6 919 628 1.318.865 219.811 1.099.054 12.079.172 060.490 018.682 Total amortization expense of intangible assets was $728 672 for the three months ended September 30, 2004 and $2 159 125 for the nine months ended September 30,2004. Depending on the type of customers, the useful lives of customer lists acquired range ftom 36 to 48 months, and are evaluated for recoverability on an annual basis. Amortization expense for all intangible assets during the three months ended December 31, 2004, and during the four-year period ending December 31 2008 is expected to be $728 672, $2.7 million, $2.4 million, $791 585 and $31 577, respectively. 6. Accrued liabilities Accrued liabilities consisted of the following: Accrued commissions Accrued dividends Accrued payroll and related costs Other September 30 December 3 1 2004 2003 906 268 669 523 204 151 478 599 591 718 257 824 219 118 422 918 92l,255 $ 1 828.864 7. Capital Transactions During the nine months ended September 30, 2004, investors exercised warrants to purchase a total of 682 000 shares of common stock. Total proceeds received in these transactions was $1.4 million. Included in these amounts were warrants to purchase 297 500 shares exercised by one of the Company s directors, for which the Company received $595 000. On March 15 2004 the Company closed a private placement to institutional and accredited investors. The Company sold 3 782 000 shares of common stock at $2.30 per share, or a total of approximately $8.7 million. Net proceeds of the offering after placement fees and expenses were approximately $8.1 million. A portion of the expenses associated with this transaction was the issuance to the investment banking fmn of 164 125 warrants to purchase common shares at $2.76 per share that expire March 15 2007. The fair market value of the warrants using the Black-Scholes pricing model, was $189 336. In connection with the placement, Acceris Communications Inc., formerly I-link Incorporated and the holder of 300 000 shares of Series B Convertible Preferred Stock, converted all of its preferred stock to 1.5 million common shares. Acceris subsequently sold 750 000 of those common shares to the investors in the private placement at $2.30 per share. In January and February 2004, three Directors exercised options to purchase a total of 255 000 shares of Common Stock. Total proceeds received by the Company in connection with these exercises was $555 000. In December 2003, a holder of 100 000 shares of Series B Convertible Preferred Stock converted all of those shares to 500 000 shares of common stock. In January 2004, the holder sold those common shares plus 14 560 additional shares, or a total of 514 560 shares, to UCN for $500 000 in a privately negotiated transaction. In May 2004, a holder of Preferred Stock converted a $300 000 promissory note into 150 000 shares of common stock at a conversion price of $2.00 per share. In June 2004, the Company repaid two other promissory notes totaling $200 000 under prepayment tenDS that allowed UCN to repay the notes two years earlier than the stated . maturity dates. All three of these promissory notes had been secured by equipment. 8. Major suppliers For the three-month periods ended September 30, 2004 and 2003, approximately 53 and 70 percent, respectively, of the Company s cost of revenue was generated from two telecommunication providers. For the nine-month periods ended September 30, 2004 and 2003 , approximately 55 and 71 percent of cost of revenue was generated by the same two providers. As of September 30 2004 and December 31 2003, respectively, the Company owed $3.1 million and $3.0 million to these providers. 9. Related party transactions Related party transactions not previously disclosed include the following: During the nine months ended September 30, 2004 the Company paid Theodore Stern, one of its directors who also is Chief Executive Officer, $6 250 per month for consulting, marketing, and capital raising activities. September 30, 2004, there was no amount owed to Mr. Stem. During the nine months ended September 30, 2004, there were several debt arrangements with directors more fully described in the Company s Form 10-KSB filed with the Securities and Exchange Commission on March , 2004. Interest expense on obligations owed to related parties during the three and nine months ended September 30, 2004 was $36 638 and $187 807, respectively. On April 12, 2004, UCN repaid $2.3 million in promissory notes to one of its directors. The director used $595 000 of the proceeds to exercise 297 500 warrants. On April 26, 2004, the Company repaid a $50 000 note payable to another of its directors. Three of the Company s current and prior directors participated in the 1999 Series A and 2000 Series B Preferred Stock issuances under the same tenDS as all other outside investors. In February and August 2004 dividends of Common Stock were paid to all holders of Preferred Stock. Of this amount, the participating directors received a total of 33 054 shares of Common Stock. 10. Contingencies and Commitments In May 2004, the Company entered into a one-year consulting agreement. As part of the consultant's compensation, UCN agreed to issue up to 140 000 five-year warrants to purchase conunon stoct at anexercise price of $4.00 per share. The fair market value of the warrants were and will be calculated using the Black- Scholes method. Up to 90 000 warrants worth a total of $72,465 are to vest ratably over a period of one year, or until the consulting agreement is tenninated, whichever comes sooner. 50 000 warrants will vest in January 2005 only upon the completion of certain performance measures. 11. MyACD acquisition In October 2003, UCN acquired the exclusive right to sell and manage the enhanced teleconununications functions ofMyACD, Inc., a Utah corporation ("MyACD"). MyACD develops and distributes telephony software solutions for call center traffic management and related functions that UCN offers to customers over its VoIP network acquired earlier in 2003. The agreement included a one-year option to purchase MyACD for approximately $6.2 million, paid over a three-year period beginning in January 2005. During the term of the agreement, UCN had the sole right to manage sales and marketing efforts, customer service, and billing of MyACD customers. In addition, MyACD continued to provide enhanced service development and configuration and UCN paid MyACD a fixed management fee for these services. On September 30, 2004, UCN, Inc. entered into a Purchase Option Exercise and Agreement on Related Matters with MyACD, and with Michael L. Shelton ("Shelton ) and David O. Peterson ("Peterson ), the holders of all the common stock of MyACD. Under this Option Exercise Agreement: UCN and MyACD extended the term of the October 2003 Cooperation and Management Agreement through the end of 2004; UCN exercised its option to purchase all of the capital stock of MyACD from Shelton and Peterson under the October 2003 Purchase Option Agreement; and UCN, Shelton, and Peterson amended the October 2003 Purchase Option Agreement to schedule the acquisition closing on January 5 2005, and modified terms of payment and other provisions. The total purchase price for MyACD is $6.2 million. The purchase price will be paid in January 2005 when UCN issues to Shelton a promissory note in the principal amount of$5.6 million, and to Peterson a promissory note in the principal amount of$581 538. Both notes are non-interest bearing. Payments required under the Shelton note, which in no case will exceed the $5.6 million total, are: (a) A payment of$1.4 million on January 5 2005 and a payment of$35 255 on January 15, 2005; (b) 11 monthly payments on the 15th day of each month beginning February 15 2005 each in an amount equal to 15.4 percent of MyACD product revenue in each calendar month, but in no event will each such payment be less that $35 255 or greater than $135,956; (c) 12 monthly payments on the 15th day of each month beginning January 15, 2006 each in an amount equal to 15.4 percent of MyACD product revenue in each calendar month, but in no event will each such payment be less that $90 640 or greater than $181 280; (d) 12 monthly payments on the 15th day of each month beginning January 15 2007 each in an amount equal to 15.4 percent of MyACD product revenue in each calendar month, but in no event will each such payment be less that $135 956 or greater than $226 595; and (e) Remaining unpaid principal, if any, on or before January 15, 2008. The fust payment under the Shelton note of $1.4 million due ,on January 5, 2005 is payable $231 492 in cash and by issuing to Shelton in lieu of money 562 985 shares of fully paid and non-assessable conunon stock ofUCN. However, if the average fair market value of the common stock during the 60 trading-day period ending on and including December 31 2004 is less than $2.00 per share or if the fair market value of the common stock on January 4, 2005 is less than $2.00 per share, then in lieu of issuing to Shelton shares of common stock UCN must make the balance of the payment of $1.1 million in cash. Fair market value of UCN common sWck wi.U. be detennined on the basis of the average of the highest "bid" and lowest "asked" quotations for a share of common stock in the over-the-counter market. Payments required under the Peterson note, which in no case will exceed $581 538, are: (a) A payment of$195 385 on January 5 2005 and a payment of$4 745 on January 15 2005; (b) 11 montWy payments on the 15th day of each month beginning February 15, 2005 each in an amount equal to 1.6 percent of of MyACD product revenue in each calendar month, but in no event will each such payment be less that $4 745 or greater than $14 044; (c) 12 montWy payments on the 15th day of each month beginning January 15, 2006 each in an amount equal to 1.6 percent of MyACD product revenue in each calendar mont~ but in no event will each such payment be less that $9 360 or greater than $18 720; (d) 12 monthly payments on the 15th day of each month beginning January 15, 2007 each in an amount equal to 1.6 percent of MyACD product revenue in each calendar month, but in no event will each such payment be less that $14 044 or greater than $23,405; and (e) Remaining unpaid principal, if any, on or before January 5, 2008. Both notes will be secured by UCN pledging the common stock of MyACD acquired in the transaction as collateral. UCN's payment obligations under the notes may be accelerated by the holders on the occurrence of events of default, which include non-payment, insolvency or bankruptcy, breaches of certain representations and warranties ofUCN in the Option Purchase Agreement, or UCN's termination without cause of employment agreements with Shelton or Peterson. The stated term of both employment agreements is up to the date of repayment in full of the two respective promissory notes. MyACD is the obligor on two promissory notes issued in October 2003 to a former stockholder of MyACD. Upon the acquisition of MyACD as a wholly owned subsidiary in January 2005 the remaining payment obligations on these notes will appear on the balance sheet ofUCN as a result of its consolidation with MyACD for financial reporting purposes. One note in the original principal amount of$575 000 is non-interest bearing, and is payable in monthly installments of$II 275 beginning October 31 2003 and continuing through December , 2008 when all remaining principal is due and payable in full. At October 1 , 2004 the remaining principal due on the foregoing note was $439 700, and at January 5 2005 the remaining principal due should be $405 875. The second note is in the principal amount of $85 710, is non-interest bearing, and is payable in equal montWy installments of$2 381 commencing January 5 2005 and continuing through December 5,2007 when all remaining principal is due and payable in full. The note in the original principal amount of$575 000 is secured by a pledge of 2 790 000 shares of the common stock of MyACD. MyACD's payment obligations under both notes may be accelerated by the holder in the event of a payment default, insolvency, or bankruptcy of MyACD. Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Overview DCN, Inc. (formerly Buyers United, Inc.) is a domestic telecommunications company that offers and sells a wide range of long distance and related communication services to business and residential customers. Historically we functioned as an aggregator and reseUer of telecommunications services provided by others. We intend to continue to pursue and develop this type of business. fu 2003 DCN purchased assets and licensed in perpetuity software that enabled DCN to establish and operate a Voice over futernet Protocol communications network (VoIP Network). With the VoIP Network DCN now offers, as a provider, enhanced services such as automated call distribution. Furthermore, DCN transmits data and other communication services for a portion of the journey over the VoIP Network rather than entirely through third party providers. fu October 2003, DCN acquired the exclusive right to sell and manage the enhanced telecommunications functions of MyACD, Inc., a Utah corporation ("MyACD"), with a one-year option to purchase it at a price of approximately $6.2 million. On September 30, 2004 DCN exercised the option, and the acquisition of MyACD will be effective January 5, 2005. With the MyACD technology we are now offering a new product approach that combines our national VoIP Network with on-demand proprietary telephony software for contact handling/management applications. We are changing the way mission critical applications are delivered and priced for the contact center marketplace, or for any business or department seeking to improve how it manages the productivity and quality of its customer contact opportunitit(s. DCN entered into an agreement to purchase 37 dedicated long distance customers from Source Communications, LLC for $757 856 in February 2004. The transaction was completed in March 2004. We generate internal growth by pursuing multiple marketing avenues, including using independent agents, value-added resellers, and selling through our direct sales force. Results of Operations Revenues Total revenues decreased 4.4 percent to $15.7 million for the three months ended September 30, 2004 as compared to $16.4 million for the same period in 2003. For the nine months ended September 30 2004 revenues increased 2.0 percent to $49.2 million as compared to $48.2 million for the same period in 2003. The increase in revenue for the nine months ended September 20 2004 compared to the same period in 2003 is due to new customers purchased throughout 2003 and the acquisition of customers from Source Communication, LLC, which closed in March 2004. We also generated growth internally from ongoing promotional efforts, primarily involving independent agents. These revenue increases from new and existing customers during the first nine months of 2004 were offset by attrition of our residential customer base. Our plan since the beginning of 2004 is to focus our marketing effort on business users of telecommunication services, not residential long distance users, because we believe there is a much greater opportunity for a business of our size and resources to increase revenues through the sale of enhanced telecommunications services to business customers rather than through the sale of traditional long distance service to residential customers. With the technology we acquired in 2003 we have developed a menu of enhanced communication services that we are now introducing to our existing business customers and to new prospects through our established independent agent sales channel. As a result of these dynamic changes in our business we are experiencing a transition in our sales mix, the effect of which is reflected in the revenue decrease experienced during the three months ended September , 2004. We expect this transition period will continue through the end of 2004 and into 2005. During the transition we believe the downward trend in revenues will continue until the growing momentum in sales of enhanced services overtakes diminished revenue caused by attrition in our reside.utiall1w.g distance customer base. Cost of revenues Cost of revenues for the three month period ended September 30, 2004 was $8.7 million, a 1.6 percent decrease, compared to $8.8 million for the comparable period in 2003. For the nine month period ended September 30, 2004, cost of revenues increased to $26.9 million, a 2.9 percent increase as compared to $26.1 million for the nine month period ended September 30, 2003. Cost of revenues as a percentage of revenue for the three month period ended September 30, 2004 was 55.4 percent as compared to 53. percent during 2003 , and was 54.6 percent for the nine months ended September 30, 2004 compared to 54.1 percent for the same period in 2003. The decrease in gross margin in the third quarter of 2004 compared to the third quarter of2003 is the result of the combination of lower, more competitive pricing we adopted in some of the newer long-distance rate plans and the change in our sales mix from residential customers to business customers. We expect competitive pressures will continue to depress pricing for traditional long distance and have a negative impact on gross margin for this service. However, enhanced telecommunication services are priced on the basis of number of users and service features selected, so gross margin for that type of revenue is not subject to the same downward pressure as long distance service. General and administrative expenses General and administrative expenses in the third quarter of 2004 decreased 6.0 percent to $3.6 million compared to $3.8 million in the third quarter of 2003, and for the nine months ended September 30 2004 decreased 1.6 percent to $11.4 million as compared to $11.6 million for the nine months ended September 2003. A portion of the difference is attributable to the higher costs we incurred in 2003 to integrate and improve the VoIP Network acquired at the beginning of 2003 compared to the costs of maintaining and upgrading the Network during the first nine months of 2004. In addition, we have continued to improve operating efficiencies in this area, resulting in decreased expenses during 2004. Selling and promotion expenses Selling and promotion expenses increased 27.1 percent to $3.9 million during the three month period ended September 30, 2004 from $3.1 million for the same period in 2003. Such expenses increased 31. percent to $10.7 million for the nine months ended September 30 2004 compared to $8.1 million during the nine months ended September 30 2003. The increases are the result of the transition in our sales mix over the first nine months of 2004 as higher commissioned business customers increased in the first nine months of 2004, and lower commissioned residential customers decreased through attrition. In addition during the second and third quarters of 2004 we increased expenses related to our various sales channels including the addition of several sales-related personnel. Other income ( expense) Interest expense for the three month period ended September 30, 2004 was $138 837, compared to $468 890 in 2003 , and for the nine months ended September 30 2004 interest expense was $687 954 compared to $1.5 million in 2003. The decreases were the result of a reduction in the outstanding debt throughout 2004 compared to 2003. During the third quarter of2003 , DCN entered into a Purchase Agreement to acquire approximately 000 long distance customers from Glyphics Communications, Inc. Subsequently, the two parties agreed that DCN would accelerate payments under the agreement in exchange for a discount on the purchase price. The final payment under the agreement was made in February 2004, and we recorded a $109 150 gain during the first quarter of 2004 on the early extinguishment of the debt. ... Liquidity and Capital Resources DCN completed a private placement of common stock on March 15 2004. DCN sold 3 782 000 shares of common stock at $2.30 per share, or a total of approximately $8.7 million. Net proceeds of the offering after placement fees and expenses were approximately $8.1 million. The net proceeds of the private placement have been used for various purposes, including sales and marketing related programs, funding further development of our VoIP Network, reducing debt, and for working capital and other general corporate purposes. DCN's current ratio as of September 30, 2004 increased to 0.85:1 from 0.52:1 at December 31 , 2003. The components of current assets and current liabilities that changed most significantly since the end of 2003 were the line of credit, the current portion of long-term debt and capital lease obligations, and accounts payable. During the nine months ended September 30, 2004 long-term debt and the related current portion of long- term debt decreased by $6.2 million. Included therein was $2.3 million in note repayments to one of DCN's directors. The director subsequently exercised warrants to purchase 297 500 shares of common stock. The proceeds received by DCN totaled $595 000. DCN also repaid a $50 000 note payable to another of its directors. Also included in the long-term debt decrease was the conversion of a $300 000 promissory note into 150 000 shares of common stock. DCN has a line of credit agreement with RFC Capital Corporation that expires in January 2006. The available borrowing limit is $5 million. Interest accrues at prime plus three percent. The facility allows DCN to obtain financing on its eligible accounts receivable, including unbilled receivables and regular monthly billings. The facility is collateralized by the underlying receivables. On September 30 2004, the amount outstanding, less applied draws by RFC, aggregated $1.9 million which was the maximum amount available based on eligible accounts receivable. The facility requires DCN to maintain a restricted cash account for the collection of the receivables. As of September 30, 2004, DCN had $1.42 million of restricted cash specifically associated with the RFC arrangement. DCN is potentially liable under standby letters of credit aggregating $120 000 in favor of two municipalities with whom DCN has contracts to provide long distance services. The municipalities routinely require all telecommunication service providers to maintain such letters of credit. One of the letters of credit is secured by restricted cash of $20 000. Additional restricted cash of $160 000 provides collateral under wholesale purchase agreements with two vendors, and $20 000 is on secured deposit with a financial institution that provides credit card processing. On September 10 2003, DCN filed a registration statement on Form SB-2 with the Securities and Exchange Commission to register for resale up to approximately 8.8 million shares of common stock underlying outstanding warrants, options and convertible debt. During 2003, investors exercised warrants to purchase 522 500 shares of common stock providing cash to DCN of approximately $1.0 million. As of September 30, 2004, investors had exercised warrants for an additional 682 000 shares of common stock, providing cash of $1.4 million. In October 2003 , DCN agreed with MyACD, Inc. to acquire the exclusive right to sell their enhanced telecommunication services, and to manage certain product development activities. Included in the agreement was a one-year option for DCN to purchase MyACD. MyACD develops and distributes telephony software solutions for call center traffic management that DCN presently offers to business customers over its VoIP network. On September 30, 2004, DCN exercised its option to purchase MyACD, scheduled the closing for January 5 2005, and extended the selling and developmental management rights until the end of 2004. The total purchase price is $6.2 million, to be paid in January 2005 when DCN will issue non-interest bearing promissory notes to My ACD stockholders. Monthly payments on the notes will total 17 percent of the previous month's MyACD product and service revenue with certain minimum and maximum limitations varying over the following three years, and a final payment owing no later than January 2, 2008. The initial payment due in January 2005 i~ $1.6..nrillion, of which $1.1 million is payable in shares ofDCN common stock at a guaranteed price of$2.00. As of September 30, 2004, DCN had a working capital deficit of $1.9 million, and current portion of long-term debt and capital lease obligations of $2.0 million. During November 2004, $250 000 of this debt was converted into common stock at $2.00 per share. The remaining long-term debt is unsecured $461 325 is payable to the Company s Chairman and CEO of which $112 500 is convertible into common stock at $2.00 per share, and $500 000 is payable to a former director and current shareholder and convertible into common stock at $2.00 per share. The remaining debt is non-recourse, has no stated maturity date, and principal payments are variable dependent upon receivables collected from designated customers. Accordingly, management believes that because of the relationships with the debt holders the Company will be able to either extend the notes or renegotiate the terms in order to minimize any negative impact on cash flow associated with payment obligations on the debt. If the convertible debt holders described in the preceding paragraph do not convert the outstanding debt to common stock, or if management is unsuccessful in extending the maturity date on the debt, it may be necessary for the Company to seek additional cash to fund the continuing operations of the Company through new debt instruments or the issuance of additional equity securities. Capital Commitments The following table discloses aggregate information about our contractual obligations including notes payable and lease obligations, and the periods in which payments are due as of September 30, 2004: Less Than Contractual Obli ations Total 1 Year 3 Years Notes payable $ 1,962,793 $ 1 962,793 MyACD notes payable 211,384 912,8464 298,538 Capital lease obligations 66,489 690 799 Operating lease obligations 720,986 521,406 199,580 Total contractual obligations $ 9 961 652 $4,431 735 $ 5,529 917 5 Years After 5 Years I - Before discount of $7 993. 2 - Assumes January 2005 closing as planned, and represents the minimum monthly amount owed over the maximum time-frame. 3 - Not including interest of $5,338. 4 - Of this amount, $1 125,970 is payable with shares ofUCN common stock at $2.00 per share. Critical accounting policies and estimates Revenue Recognition Revenue is derived primarily from business telephony services, including dedicated transport, switched, long distance, and data services. DCN's customers are principally small and medium-sized businesses and residential customers located nationwide. Revenue for the majority of switched access, dedicated, and long distance service is generally billed on a transactional basis determined by customer usage with some fixed rate elements billed in advance. The transactional elements of switched services are billed in arrears and estimates are used to recognize revenue in the period earned. The fixed rate elements billed in advance are recognized over the period the services are provided. Accounts Receivable and Allowance for Doubtful Accounts - Accounts receivable is comprised of amounts billed and billable to customers, net of an allowance for uncollectible amounts. The allowance for doubtful accounts is estimated by management and is based on specific information about customer accounts, past loss experience, and general economic conditions. An account is written off by management when deemed uncollectible, although collections efforts may continue. Property and Equipment - Property and equipment are stated at cost. Major additions and improvements are capitalized, while minor repairs and maintenance costs are expensed when incurred. In accordance with Statement of Position 98- , " Accounting for the Costs of Computer Software Devel.Qped Qt.Obtained for Internal Dse " DCN capitalizes certain costs incurred for the development of internal use software. These costs include the costs associated with coding, software configuration, upgrades, and enhancements. Long-Lived Assets - Our long-lived assets consist of acquired customer lists, patents, and acquired technology. As September 30 2004, the carrying value of these assets was $6 617,414, or 31% of total assets. We evaluate the carrying value of long-lived assets, including intangibles, when events or circumstances indicate the existence of a possible impairment. In our evaluation, we estimate the net undiscounted cash flows expected to be generated by the assets, and recognize impairment when such cash flows will be less than carrying values. Events or circumstances that could indicate the existence of a possible impairment include obsolescence of the technology, an absence of market demand for the product, and/or the partial or complete lapse of continuing technology rights protection. Stock-Based Compensation - We have a stock option plan that provides for the issuance of common stock options to employees and service providers. Although SF AS No. 123 Accountingfor Stock Based Compensation encourages entities to adopt a fair-value-based method of accounting for stock options and similar equity instruments, it also allows an entity to continue measuring compensation cost for stock- based compensation for employees and directors using the intrinsic-value method of accounting prescribed by Accounting Principles Board ("APB") Opinion No 25 Accountingfor Stock Issued to Employees. We have elected to follow the accounting provisions of APB 25 and to furnish the pro forma disclosures required under SFAS No. 123 for employees and directors, but we also issue warrants to non- employees that are recognized as expense when issued in accordance with the provisions of SF AS No. 123. We calculate compensation expense under SFAS No. 123 using the Black-Scholes option pricing model. In so doing, we estimate certain key variables used in the model. We believe the estimates we use are appropriate and reasonable Debt Issuance Costs - As an inducement to various investors, shareholders, and board members to lend monies to DCN, shares of common stock and warrants to purchase shares of common stock were issued to them. The fair market value of those shares at the date of issuance has been capitalized as debt issuance costs and is being amortized over the life of the loans. Income Taxes - DCN recognizes a liability or asset for the deferred income tax consequences of all temporary differences between the tax bases of assets and liabilities and their reported amounts in the financial statements that will result in taxable or deductible amounts in future years when the reported amounts of the assets and liabilities are recovered or settled. These deferred income tax assets or liabilities are measured using the enacted tax rates that will be in effect when the differences are expected to reverse. Recognition of deferred tax assets is limited to amounts considered by management to be more likely than not of realization in future periods. Forward-Looking Statements The Private Securities Litigation Reform Act of 1985 provides a safe harbor for forward-looking statements made by DCN, except where such statements are made in connection with an initial public offering. All statements, other than statements of historical fact, which address activities, actions, goals prospects, or new developments that we expect or anticipate will or may occur in the future, including such things as expansion and growth of our operations and other such matters are forward-looking statements. Anyone or a combination of factors could materially affect our operations and financial condition. These factors include competitive pressures, success or failure of marketing programs changes in pricing and availability of services and products offered to customers, legal and regulatory initiatives affecting customer marketing and rebate programs or long distance service, and conditions in the capital markets. Forward-looking statements made by us are based on lmowledge of our business and the environment in which we operate as of the date of this report. Because of the factors listed above, as well as other factors beyond its control, actual results may differ from those in the forward-looking statements. ... Item 4. CONTROLS AND PROCEDURES With the participation of management, DCN's chief executive officer and chief financial officer evaluated its disclosure controls and procedures on November 4, 2004. Based on this evaluation, the chief executive officer and the chief financial officer concluded that the disclosure controls and procedures are effective in connection with DCN's filing of its interim report on Form 10-Q for the quarterly period ended September 30, 2004. Subsequent to November 4 2004, through the date of this filing of Form 10..,Q for the quarterly period ended September 30, 2004, there have been no significant changes in DCN's internal controls or in other factors that could significantly affect these controls, including any significant deficiencies or material weaknesses of internal controls that would require corrective action. PART II. OTHER INFORMATION Item 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS During the first half of 2004, preferred stock dividends amounted to $358 664, consisting of $146 375 on outstanding shares of Series A 8% cumulative convertible preferred stock, and $212 289 on outstanding shares of Series B 8% cumulative convertible preferred stock. Virtually all of these dividends were paid through the issuance of 119 239 shares of common stock to holders of the preferred stock in August 2004. Item 6. EXHIBITS AND REPORTS ON FORM Exhibits:Copies of the following documents are included or furnished as exhibits to this report pursuant to Item 601 of Regulation S- Exhibit No.Title of Document 10.1 Purchase Option Exercise and Agreement on Related Matters between DCN, Inc. MyACD, Inc., Michael L. Shelton, and David O. Peterson dated September 30, 2004* Excluding: Exhibit A - Form of Shelton Term Note; Exhibit B - Form of Peterson Term Note; and Exhibit C - Schedule - Monthly Budget Payments 31.1 Certification of the Chief Executive Officer pursuant to Section 302 of the Sarbanes- Oxley Act of 2002 31.2 Certification of the Chief Financial Officer pursuant to Section 302 of the Sarbanes- Oxley Act of 2002 32.Certifications of the Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 This agreement was filed as an exhibit to DCN's.report on Form 8-K filed with the Securities and Exchange Commission on October 4, 2004, and is incorporated herein by this reference. UN I T E D S T A T E S SE C U R I T I E S A N D E X C H A N G E C O M M I S S I O N Wa s h i n g t o n , D C 2 0 5 4 9 FO R M l O - KS B . 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T h e t e l e c o m m u n i c a t i o n s s e r v i c e s w e o f f e r i n c l u d e t h e f o l l o w i n g : 0 S w i t c h e d l o n g d i s t a n c e s e r v i c e s t o b u s i n e s s a n d r e s i d e n t i a l c u s t o m e r s 0 D e d i c a t e d a c c e s s l o n g d i s t a n c e s e r v i c e 0 T o l l - ft e e 8 0 0 / 8 8 8 / 8 7 7 / 8 6 6 s e r v i c e s . 0 D e d i c a t e d d a t a t r a n s m i s s i o n 0 P r i v a t e l i n e d a t a s e r v i c e s 0 C a l l i n g c a r d s e r v i c e s 0 C o n f e r e n c e c a l l i n g :0 A u t o m a t i c c a l l d i s t r i b u t i o n 0 I n t e r a c t i v e v o i c e r e s p o n s e 0 O u t b o u n d d i a l i n g a n d v o i c e m e s s a g e b r o a d c a s t i n g 0 F a x t o e m a i l 0 V o i c e m a i l : 0 Re a l t i m e a c c o u n t m a n a g e m e n t th e s e se r v i c e s c a r t b e o f f e r e d i n d i v i d u a l l y ; or i n a s u i t e o f s e r v i c e s t a i l o r e d t o a c u s t o m e r s n e e d s . D u r i n g 2 0 0 3 w e a c q u i r e d a n d in t e g r a t e d i n t o o u r o p e r a t i o n s a v o i c e o v e r I n t e r n e t p r o t o c o l n e t w o r k ( V o I P N e t w o r k ) th a t e n a b l e s u s t o o f f e r a n u m b e r o f s e r v i c e s i n th e f o r m o f s o f t w a r e s o l u t i o n s t h a t a r e d e l i v e r e d t h r o u g h o u r V o I P N e t w o r k . Fo r t h e p a s t e i g h t y e a r s B u y e r s U n i t e d h a s ' b e e n e n g a g e d in t h e b u s i n e s s o f r e s e l l i n g t e l e c o m m u n i c a t i o n s e r v i c e s p r o v i d e d b y o t h e r s t o Bu y e r s U n i t e d a t w h o l e s a l e r a t e s . D o m e s t i c l o n g d i s t a n c e s e r v i c e s m a k e u p a m a j o r p o r t i o n o f o u r s a l e s w i t h t h e o t h e r s e r v i c e s l i s t e d ab o v e m a k i n g s m a l l e r c o n t r i b u t i o n s t o o u r s a l e s m i x . Bu y e r s U n i t e d n o w s e r v i c e s a p p r o x i m a t e l y 1 5 0 , 00 0 b u s i n e s s a n d r e s i d e n t i a l c o n s u m e r s a c r o s s A m e r i c a . W e h a v e r e f i n e d o u r b u s i n e s s mo d e l o ve r t h e p a s t s e v e r a l y e a r s t o a d d r e s s sp e c i f i c n i c h e o p p o r t u n i t i e s i n t h e v a s t c o m m u n i c a t i o n s i n d u s t r y . O u r b r a n d , U n i t e d Ca r n e r N e t w o r k s ( U C N ) , w a s a d o p t e d i n t h e l a s t q u a r t e r of 2 0 0 ! f o r pr o v i d i n g o u r s e r v i c e s t o b u s i n e s s c u s t o m e r s . W e p r e v i o u s l y us e d t h e b r a n d n a m e B u y e r s O n l i n e to se r v i c e r e s i d e n t i a l c u s t o m e r s . Bu y e r s U n i t e d i s n o w m a r k e t i n g i t s s e r v i c e s p r i m a r i l y t h r o u g h i n d e p e n d e n t a g e n t s t o b u s i n e s s c u s t o m e r s . O u r U C N w e b s i t e s u p p o r t s th e m a r k e t i n g e f f o r t o f o u r a g e n t s b y p r o v i d i n g a r e s o u r c e f o r e x p l o r i n g a n d s e l e c t i n g t h e s p e c i a l i z e d s e r v i c e s a n d o p t i o n s w e o f f e r bu s i n e s s c u s t o m e r s . D u r i n g t h e p a s t y e a r w e a c q u i r e d b o t h b u s i n e s s a n d r e s i d e n t i a l c u s t o m e r s b y p u r c h a s e f r o m o t h e r p r o v i d e r s a n d ma y c o n s i d e r o p p o r t u n i t i e s f o r a d d i t i o n a l p u r c h a s e s i n t h e f u t u r e , a l t h o u g h a t t h e p r e s e n t t i m e w e a r e n o t c o n s i d e r i n g a n y p u r c h a s e op p o r t u n i t i e s . Bu y e r s U n i t e d w a s o r i g i n a l l y f o r m e d a s a U t a h c o r p o r a t i o n i n 19 9 4 . I n M a r c h 1 9 9 9 , B u y e r s U n i t e d c h a n g e d i t s c o r p o r a t e d o m i c i l e fr o m U t a h t o D e l a w a r e t h r o u g h a m e r g e r w i t h a D e l a w a r e c o r p o r a t i o n f o r m e d f o r t h a t p u r p o s e . W h e n w e c h a n g e d t h e c o r p o r a t e . d o m i c i l e o u r n a m e b e c a m e B U I , I n c . , a n d w e e f f e c t e d a 1 - fo r - 4 r e v e r s e s p l i t i n t h e i s s u e d a n d o u t s t a n d i n g c o m m o n s t o c k . O n A p r i l . 2 0 , 2 0 0 0 , w e c h a n g e d o u r n a m e t o B u y e r s O n l i n e . co m , I n c . , a n d o n N o v e m b e r 2 0 , 2 0 0 1 , o u r n a m e w a s c h a n g e d a g a i n t o B u y e r s tJ n i t e d , I n c . Re c e n t d e v e l o p m e n t s In M a r c h 2 0 0 4 B u y e r s U n i t e d s o l d 3 , 78 2 , 00 0 s h a r e s o f c o m m o n s t o c k a t $ 2 . 30 p e r s h a r e , o r a t o t a l of a p p r o x i m a t e l y $ 8 . 7 m i l l i o n , i n a pr i v a t e p l a c e m e n t t o i n s t i t u t i o n a l a n d a c c r e d i t e d i n v e s t o r s . N e t p r o c e e d s o f t h e o f f e r i n g a f t e r p l a c e m e n t f e e s a n d e x p e n s e s w e r e ap p r o x i m a t e l y $ 8 . 1 m i l l i o n . T h e n e t p r o c e e d s o f t h e p r i v a t e p l a c e m e n t ar e i n t e n d e d t o b e u s e d f o r v a r i o u s c o r p o r a t e p u r p o s e s , in c l u d i n g s a l e s a n d m a r k e t i n g r e l a t e d p r o g r a m s , f u n d i n g f u r t h e r d e v e l o p m e n t o f '" " , . .. I . " ., ' I "'" "" " , "" " " " " " " " " " 'o m -, " m . . I I . '" " II , . ' " " ' ! ou r V o I P N e t w o r k , re d u c i n g d e b t , a n d f o r w o r k i n g c a p i t a l a n d o t h e r g e n e r a l c o r p o r a t e pu r p o s e s . B u y e r s U n i t e d i n t e n d s t o f i l e a re g i s t r a t i o n s t a t e m e n t u n d e r t h e S e c u r i t i e s A c t o f 19 3 3 t o p e r m i t r e s a l e o f t h e s h a r e s s o l d i n t h e o f f e r i n g . Bu y e r s U n i t e d e n t e r e d i n t o a n a g r e e m e n t t o p u r c h a s e 3 7 d e d i c a t e d l o n g d i s t a n c e c u s t o m e r s f r o m S o u r c e C o m m u n i c a t i o n s , L L C f o r $7 5 0 , 00 0 i n F e b r u a r y 2 0 0 4 . C l o s i n g o f t h e a c q u i s i t i o n w a s s u b j e c t t o co p 1 p l y i n g w i t h a p p l i c a b l e f e d e r a l a n d st a t e r e g u l a t i o n p e r t a i n i n g to t r a n s f e r o f t h e c u s t o m e r s . A l l o f t h e r e g u l a t o r y r e q u i r e m e n t s w e r e s a t i s f i e d a n d t h e a c q u i s i t i o n of t h e c u s t o m e r s i s c o m p l e t e d . In O c t o b e r 2 0 0 3 , B u y e r s U n i t e d a c q u i r e d t h e e x c l u s i v e r i g h t t o s e l l a n d m a n a g e t h e e n h a n c e d t e l e c o m m u n i c a t i o n s f u n c t i o n s o f My A C D , I n c . , w i t h a o n e - ye a r o p t i o n t o p u r c h a s e M y A C D . M y A C D d e v e l o p s a n d d i s t r i b u t e s t e l e p h o n y s o f t w a r e s o l u t i o n s f o r c a l l ce n t e r t r a f f i c m a n a g e m e n t a n d r e l a t e d f u n c t i o n s t h a t B u y e r s U n i t e d c a n n o w o f f e r t o i t s c u s t o m e r s o v e r i t s V o I P N e t w o r k . D u r i n g t h e te r m o f t h e a g r e e m e n t , B u y e r s U n i t e d h a s t h e s o l e r i g h t t o m a n a g e s a l e s , s e r v i c e a n d b i l l i n g of M y A C D se r v i c e s . U n d e r t h e a g r e e m e n t My A C D wi l l c o n t i n u e t o p r o v i d e e n h a n c e d s e r v i c e d e v e l o p m e n t a n d c o n f i g u r a t i o n a n d B u y e r s U n i t e d w i l l r e i m b u r s e M y AC D f o r ac t U a l c o s t s r e l a t e d t o t h e s e ac t i v i t i e s . bu r i n g A u g u s t 2 0 0 3 , B u y e r s U n i t e d p u r c h a s e d a p p r o x i m a t e l y 1 2 , 00 0 l o n g d i s t a n c e c u s t o m e r s f r o m G l y p h i c s C o m m u n i c a t i o n s , I n c . fo r $ 5 4 3 , 55 8 . In D e c e m b e r 2 0 0 2 , B u y e r s U n i t e d e n t e r e d i n t o a n a g r e e m e n t t o p u r c h a s e a s s e t s o f A c c e r i s C o m m u n i c a t i o n s I n c . ( f o r m e r l y I - Li n k , In c . ) a n d i t s s u b s i d i a r y , I - Li n k C o m m u n i c a t i o n s , I n c . , a n d l i c e n s e i n p e r p e t u i t y s o f t w a r e . d e v e l o p e d b y A c c e r i s , a l l o f w h i c h c o m p r i s e th e V o I P N e t w o r k w e n o w o w n a n d op e r a t e . C o n c u r r e n t l y w i t h t h e a g r e e m e n t f o r t h e p u r c h a s e o f t h e a s s e t s , B u y e r s U n i t e d a s s u m e d ma n a g e m e n t o f t h e a s s e t s t o b e a c q u i r e d p e n d i n g t h e c l o s i n g o f t h e p u r c h a s e . T h e t r a n s a c t i o n w a s c l o s e d i n M a y 2 0 0 3 , w i t h s e v e r a l ou t s t a n d i n g a c c o u n t s t o r e c o n c i l e . T h e a s s e t s a c q u i r e d i n c l u d e d e d i c a t e d e q u i p m e n t r e q u i r e d f o r o p e r a t i n g t h e V o I P N e t w o r k , cu s t o m e r s o f l . . Li n k C o m m u n i c a t i o n s s e r v i c e d t h r o u g h t h e n e t w o r k , a n d c e r t a i n t r a d e m a r k s . I n c o n s i d e r a t i o n f o r t h e a s s e t s a n d so f t w a r e l i c e n s e , B u y e r s U n i t e d i s s u e d t o A c c e r i s 3 0 0 00 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k . T h i s p r e f e r r e d s t o c k w a s co n v e r t e d t o 1 , 50 0 , 00 0 c o m m o n s h a r e s i n M a r c h 2 0 0 4 p u r s u a n t t o a n a g r e e m e n t w i t h A c c e r i s t h a t r e s o l v e d t h e o p e n a c c o u n t i s s u e s , al l o w e d A c c e r i s t o s e l l 7 5 0 , 00 0 o f t h e c o n v e r t e d c o m m o n s h a r e s t o t h e s a m e i n v e s t o r s t h a t p u r c h a s e d B u y e r s U n i t e d c o m m o n s t o c k i n Ma r c h 2 0 0 4 , a n d g r a n t e d t o A c c e r i s t h e r i g h t t o i n c l u d e i t s c o m m o n s t o c k i n a n y r e g i s t r a t i o n s t a t e m e n t w e f i l e f o r t h e M a r c h i n v e s t o r s . On D e c e m b e r 2 0 , 2 0 0 2 , B u y e r s U n i t e d e n t e r e d i n t o a n a g r e e m e n t w i t h T o u c h A m e r i c a , I n c . , a s u b s i d i a r y o f T o u c h A m e r i c a H o l d i n g s In c . , t o p u r c h a s e a s u b s t a n t i a l n u m b e r o f i t s s w i t c h e d v o i c e t e l e c o m m u n i c a t i o n c u s t o m e r s , i n c l u d i n g t h e c a r n e r i d e n t i f i c a t i o n c o d e us e d t o s e r v i c e t h o s e c u s t o m e r s . I n J u n e 2 0 0 3 ; w e a m e n d e d t h e p u r c h a s e a g r e e m e n t t o a c q u i r e a d d i t i o n a l s w i t c h e d v o i c e a n d d e d i c a t e d te l e c o m m u n i c a t i o n s c u s t o m e r s a n d c o r r e c t d i s c r e p a n c i e s i n t h e l i s t o f c u s t o m e r s o r i g i n a l l y p u r c h a s e d i n D e c e m b e r 2 0 0 2 . B u y e r s Un i t e d d i d n o t p u r c h a s e a n y a c c o u n t s r e c e i v a b l e , e q u i p m e n t , o r o t h e r a s s e t s o f T o u c h A m e r i c a . T h e t o t a l p u r c h a s e p r i c e w a s $ 6 . mi l l i o n . B u y e r s U n i t e d m a d e a n i n i t i a l p a y m e n t o f $ 3 m i l l i o n t o T o u c h A m e r i c a i n D e c e m b e r 2 0 0 2 a n d h a s m a d e a d d i t i o n a l c a s h pa y m e n t s t o t a l i n g $ 3 . 4 m i l l i o n t h r o u g h M a r c h 4 20 0 4 . T h e b a l a n c e o f $ 9 3 , 98 8 i s e x p e c t e d t o b e p a i d i n A p r i l 2 0 0 4 . Se r v i c e s a n d p r o d u c t s Bu y e r s U n i t e d i s a n a g g r e g a t o r a n d p r o v i d e r o f t e l e c o m m u n i c a t i o n s s e r v i c e s . A s a n a g g r e g a t o r w e m e a n . th a t w e c o n t r a c t w i t h a nu m b e r o f t h i r d p a r t y p r o v i d e r s f o r t h e r i g h t t o r e s e l l t h e v a r i o u s t e l e c o m m u n i c a t i o n s e r v i c e s a n d p r o d u c t s t h e y p r o v i d e , a n d t h e n o f f e r al l o f t h e s e v a r i o u s s e r v i c e s t o o u r c u s t o m e r s . W e a r e a l s o a p r o v i d e r , i n t h a t w e o p e r a t e a d e d i c a t e d V o I P N e t w o r k a n d a d v a n c e d cu s t o m e r c o n t a c t h a n d l i n g / m a n a g e m e n t s o f t w a r e a p p l i c a t i o n s t h a t e n a b l e u s t o o f f e r e n h a n c e d s e r v i c e s t o o u r c u s t o m e r s . T h e v a r i e t y of s e r v i c e s a n d p r o d u c t s w e o f f e r e n a b l e s t h e c u s t o m e r t o b u y o n l y t h d s e t e l e c o m m u n i c a t i o n s s e r v i c e s i t n e e d s f r o m o n e s o u r c e co m b i n e t h o s e s e r v i c e s i n a c u s t o m i z e d p a c k a g e , r e c e i v e o n e b i l l f o r t h o s e s e r v i c e s , a n d m a k e o n e c a l l t o B u y e r s U n i t e d i f a s e r v i c e pr o b l e m o r b i l l i n g i s s u e a r i s e s . T h e s e p a r a t e s e r v i c e s B u y e r s U n i t e d c a n s e l l s i n g l y o r b u n d l e d t o m e e t c u s t o m e r n e e d s i n c l u d e : 0 S w i t c h e d l o n g d i s t a n c e s e r v i c e t o b u s i n e s s a n d r e s i d e n t i a l c u s t o m e r s . T h i s i s t r a d i t i o n a l 1 + lo n g d i s t a n c e s e r v i c e . T h e c u s t o m e r d i a l s th e l o n g - di s t a n c e n u m b e r a n d t h e l o c a l e x c h a n g e c a r r i e r s w i t c h e s t h e c a l l t o t h e l o n g d i s t a n c e p r o v i d e r w e h a v e d e s i g n a t e d f o r t h e cu s t o m e r "'. . . .. . . , . , . . " " II , .. ." " . . . . . , I" , IR . , ba s e d o n t h e c u s t o m e r s a c c o u n t s e l e c t i o n s . W e b i l l t h e c u s t o m e r f o r t h e l o n g d i s t a n c e s e r v i c e a t t h e a p p l i c a b l e r e t a i l r a t e , a s w e l l a s lo c a l a c c e s s f e e s f o r t h e l o c a l e x c h a n g e c a r r i e r ; t a x e s , a n d u n i v e r s a l s e r v i c e f u n d c h a r g e s . 0 D e d i c a t e d a c c e s s l o n g d i s t a n c e s e r v i c e . S o m e b u s i n e s s c u s t o m e r s r e q u i r e m u l t i p l e l i n e c o n c u r r e n t l o n g d i s t a n c e a c c e s s f o r h i g h vo l u m e t e l e m a r k e t i n g o r c a l l - c e n t e r o p e r a t i o n s . D e d i c a t e d a c c e s s c o n n e c t s t h e c u s t o m e r d i r e c t l y t o t h e l o n g d i s t a n c e c a r r i e r , b y - pa s s i n g t h e l o c a l e x c h a n g e c a r r i e r , t h r o u g h a T - 1 o r h i g h e r c a p a c i t y l o c a l l o o p c o n n e c t i o n . W e b i l l t h e c u s t o m e r f o r t h e l o c a l l o o p co n n e c t i o n a n d f o r t h e l o n g d i s t a n c e s e r v i c e . . 0 T o l l - fr e e 8 0 0 / 8 8 8 / 8 7 7 / 8 6 6 s e r v i c e s . T o l l f r e e c a l l i n g s e r v i c e a l l o w s c l i e n t s o f o u r c u s t o m e r t o c a l l i n t o t h e c u s t o m e r a t t h e cu s t o m e r s e x p e n s e , r a t h e r t h a n t h e c l i e n t ' s e x p e n s e . T h i s i s a s e r v i c e t r a d i t i o n a l l y u s e d b y o u r b u s i n e s s c u s t o m e r s . W e o w n a n d a s s i g n th e t o l l f r e e n u m b e r s t o o u r c u s t o m e r s a n d b i l l o u r c u s t o m e r s f o r t h e t o l l f r e e n u m b e r a n d t h e l o n g d i s t a n c e s e r v i c e . 0 D e d i c a t e d d a t a t r a n s m i s s i o n . T h i s i s s i m i l a r t o d e d i c a t e d a c c e s s l o n g d i s t a n c e s e r v i c e , e x c e p t t h e p r i m a r y u s e i s f o r d a t a tr a n s m i s s i o n , s u c h a s I r t t e r n e t a c c e s s , a n d t h e l o c a l l o o p i s c o n n e c t e d t o t h e I n t e r n e t t h r o u g h o n e o f o u r p r o v i d e r s . W e b i l l t h e c u s t o m e r fo r t h e l o c a l l o o p c o n n e c t i o n a n d f o r I n t e r n e t a c c e s s f e e s . 0 P r i v a t e l i n e d a t a s e r v i c e s . T h i s t y p e o f s e r v i c e s i s p r o v i d e d t h r o u g h a T - lo r h i g h e r c a p a c i t y c i r c u i t , a n d e n c o m p a s s e s a v a r i e t y o f da t a t r a n s m i s s i o n m e d i a , i n c l u d i n g F r a m e R e l a y , d e d i c a t e d I n t e r n e t a c c e s s o r A s y n c h r o n o u s T r a n s f e r M o d e ( A TM ) d a t a n e t w o r k s . Ea c h o f t h e s e d a t a p r o d u c t s r e l y o n a s h a r e d n e t w o r k a r c h i t e c t u r e w h e r e t h e ba n d w i d t h o n t h e n e t w o r k b a c k b o n e i s s h a r e d b y t h e u s e r s co n n e c t e d i n t o t h e s e n e t w o r k s . C u s t o m e r s f r e q u e n t l y s e l e c t t h e s e t y p e s o f n e t w o r k s b e c a u s e i t i s m u c h m o r e c o s t - e f f e c t i v e t h a n in s t a l l i n g a p r i v a t e l i n e n e t w o r k , o r b e c a u s e o f t h e n e e d t o a c c e s s t h e p u b l i c I n t e r n e t . 0 C a l l i n g c a r d s e r v i c e s . T h e c a l l i n g c a r d f e a t u r e i s o f t e n p r o v i d e d w i t h o u r s w i t c h e d a n d d e d i c a t e d l o n g d i s t a n c e s e r v i c e s . T h e c a l l i n g ca r d a l l o w s t h e c u s t o m e r t o u s e a t o l l f r e e n u m b e r a n d P I N t o m a k e l o n g d i s t a n c e c a l l s f r o m a n y l o c a t i o n o n i t s a c c o u n t . W e b i l l t h e cu s t o m e r f o r t h e l o n g d i s t a n c e s e r v i c e . 0 C o n f e r e n c e c a l l i n g . T h i s s e r v i c e a l l o w s a c u s t o m e r t o i n t e r c o n n e c t s i m u l t a n e o u s l y a n u m b e r o f c a l l e r s f o r c o n f e r e n c e p u r p o s e s . T h i s fe a t u r e i s o f p a r t i c u l a r v a l u e t o b u s i n e s s c u s t o m e r s t h a t h a v e a n e e d f o r m u l t i p l e m e m b e r s o f t h e o r g a n i z a t i o n t o s p e a k t o g e t h e r f r o m re m o t e l o c a t i o n s o n a p e r i o d i c b a s i s . T h e c u s t o m e r i s a s s i g n e d a t o l l f r e e n u m b e r a n d P I N t h a t a l l o w s e a c h p a r t i c i p a n t i n t h e co n f e r e n c e c al l t o a c c e s s t h e c a l l s i m p l y b y d i a l i n g t h e t o l l fr e e n u m b e r a n d e n t e r i n g t h e P I N w h e n p r o m p t e d . W e b i l l t h e c u s t o m e r f o r th e c o n f e r e n c e c a l l f e a t u r e a n d t h e l o n g d i s t a n c e m i n u t e s o f e a c h p a r t i c i p a n t i n t h e c o n f e r e n c e c a l l . 0 O u t b o u n d d i a l i n g a n d v o i c e m e s s a g e b r o a d c a s t i n g . T h i s i s t h e a b i l i t y t o a l l o w a c u s t o m e r t o a u t o m a t i c a l l y d i a l o u t b o u n d a n d t o br o a d c a s t v o i c e m e s s a g es t o p r e d e f i n e d l i s t s . C u s t o m e r s c a n p a y b y t h e c a l l , b y t h e m i n u t e o r b y t h e p o r t . T h e y c a n a l s o l i n k d i r e c t l y to t h e i r o w n d a t a b a s e t o a u t o m a t i c a l l y g e n e r a t e c a l l l i s t s w i t h s o p h i s t i c a t e d c a l l s c h e d u l i n g c a p a b i l i t i e s . T h e y c a n a l s o c h o o s e b e t w e e n au t o d i 8 J ( o n e a t a t i m e ) , p o w e r d i a l ( d i a l se q u e n t i a l l y t h r o u g h a l i s t ) , o r p r e d i c t i v e d i a l e r s ( c o m p u t e r a l g o r i t h m s w i t h d i a l a h e a d t o sc r e e n o u t b u s i e s , n o a n s w e r s , e t c . 0 F a x t o E m a i l . T h i s s e r v i c e a l l o w s a c u s t o m e r t o s e n d o r r e c e i v e f a x e s t h r o u g h a n E m a i l a d d r e s s w i t h t h e c u s t o m e r s p e r s o n a l co m p u t e r ~ . 0 V o i c e m a i l . T h i s f e a t u r e a l l o w s c u s t o m e r s t o r e c e i v e , s t o r e , f o r w a r d , a n d a c c e s s v o i c e m a i l m e s s a g e s . 0 R e a l t i m e s e r v i c e a c c o u n t m a n a g e m e n t o n t h e In t e r n e t , Re a l t i m e m a n a g e m e n t a l l o w s t h e c u s t o m e r t o r e d i r e c t p h o n e c a l l s r e c e i v e d du r i n g t h e d a y t o t h e c u s t o m e r s l o c a t i o n . F o r e x a m p l e , t h e c u s t o m e r c a n a c c e s s i t s a c c o u n t t h r p u g h t h e I n t e r n e t a n d d i r e c t t h a t p h o n e , c a l l s b e f o r w a r d e d t o w h e r e v e r t h e c u s t o m e r h a p p e n s t o b e d u r i n g t h e d a y . . o f f i c e , h o m e , c e l l u l a r p h o n e , o r o t h e r l o c a t i o n . W i t h i t s pe r s o n a l , . . . . . . . . "" . co m p u t e r , t h e c u s t o m e r c a n r e v i e w b i l l i n g o n i t s a c c o u n t , m a k e s e r v i c e i n q u i r i e s , o r a d d o r r e m o v e s e r v i c e s , a l l o v e r t h e In t e r n e t In a d d i t i o n , B u y e r s U n i t e d o f f e r s a f l e x i b l e s e t o f a d v a n c e d c a l l c e n t e r t r a f f i c h a n d l i n g / m a n a g e m e n t a p p l i c a t i o n s , s u c h a s s k i l l s . . ba s e d ro u t i n g , a u t o m a t e d c a l l d i s t r i b u t i o n , a u t o m a t e d i n t e r a c t i v e v o i c e r e s p o n s e , d a t a b a s e i n t e g r a t i o n w i t h t h e c a l l h a n d l i n g t e c h n o l o g y , mu l t i m e d i a c o n t a c t h a n d l i n g ( v o i c e , f a x , e m a i l , c h a t ) , a n d m a n a g e m e n t r e p o r t i n g f e a t u r e s . T h e s e c a p a b i l i t i e s h a v e p r e v i o u s l y b e e n av a i l a b l e o n l y b y p u r c h a s i n g a n d i n t e g r a t i n g e x p e n s i v e e q u i p m e n t a t s u b s t a n t i a l i n s t a l l a t i o n e x p e n s e , s o o n l y t h e l a r g e c a l l c e n t e r op e r a t i o n s w i t h 2 0 0 o r m o r e a g e n t s o n c a l l a t an y o n e t i m e c o u l d a f f o r d t o es t a b l i s h t h e s e c a p a b i l i t i e s . B u y e r s U n i t e d c a n d e l i v e r t h e sa m e c a p a b i l i t i e s t h r o u g h a s o f t w a r e s o l u t i o n h o s t e d o n o u r V o l P N e t w o r k a t a m u c h l o w e r c o s t t h a t m a k e s i t p o s s i b l e f o r t h e s m a l l e r tr a d i t i o n a l c a l l c e n t e r t o m a k e t h e t r a n s i t i o n t o a f u l l - fe a t u r e d c o n t a c t c e n t e r w i t h i m p r o v e d a g e n t p r o d u c t i v i t y a n d t h e a b i l i t y t o re s p o n d q u i c k l y t o c u s t o m e r r e q u i r e m e n t s f o r v o i c e , e m a i l , f a x a n d / o r c h a t c o n t a c t m e t h o d s . Th e B u y e r s U n i t e d i n N e t w o r k ( T M ) f a m i l y o f p r o d u c t s i s a s e t o f p r e . . in t e g r a t e d a p p l i c a t i o n s e r v i c e s h o s t e d w i t h i n o u r V o I P N e t w o r k de s i g n e d t o m e e t t h e n e e d s o f c a l l c e n t e r s a n d o t h e r b u s i n e s s e s t h a t d e m a n d g r e a t e r c o n t a c t f l e x i b i l i t y . C u r r e n t p r o d u c t s i n c l u d e in C o n t a c t ( T M ) , a c o m p l e t e s e t o f a d v a n c e d c o n t a c t h a n d l i n g / c o n t a c t m a n a g e m e n t s o f t w a r e a p p l i c a t i o n s ( a s r e f e r e n c e d i n t h e a b o v e pa r a g r a p h ) , p l u s a d d i t i o n a l f e a t u r e s f o r h a n d l i n g m u l t i . . m e d i a c o n t a c t m e t h o d s - v o i c e p l u s e m a i l , f a x o r w e b c h a t I n C o n t r o l ( T M ) i s a ra p i d a p p l i c a t i o n d e v e l o p m e n t t o o l w i t h a v i s u a l d r a g a n d d r o p p r o g r a m m i n g i n t e r f a c e f o r c r e a t i n g o r m o d i f y i n g c o n t a c t r o u t i n g pr o c e s s e s . Ma r k e t i n g s t r a t e g y By t h e e n d o f 2 0 0 1 , B u y e r s U n i t e d e m p l o y e d t w o d i s t i n c t b r a n d s f o r o u r t e l e c o m m u n i c a t i o n s s e r v i c e s , " UC N " o r " Un i t e d C a r n e r Ne t w o r k s " f o r c o m m e r c i a l a n d b u s i n e s s c u s t o m e r s , a n d " BO L " o r " Bu y e r s O n l i n e " f o r re s i d e n t i a l c u s t o m e r s . W e a r e n o w f o c u s i n g o n pr o m o t i n g " DC N " o r " Un i t e d C a r r i e r N e t w o r k s " f o r a l l o f o u r s e r v i c e o f f e r i n g s , s o t o w a r d t h e e n d of 2 0 0 3 w e di s c o n t i n u e d m a r k e t i n g to r e s i d e n t i a l c u s t o m e r s , a n d d i s c o n t i n u e d t h e B u y e r s O n l i n e b r a n d n a m ~ . Ou r p l a n i s t o c h a n g e o u r n a m e t o " UC N " o r a s i m i l a r va r i a t i o n i n 2 0 0 4 . We m a r k e t o u r s e r v i c e s p r i m a r i l y t h r o u g h i n d e p e n d e n t s a l e s a g e n t s . W e e n g a g e i n d e p e n d e n t t e l e c o m m u n i c a t i o n s a g e n t s a r o u n d t h e co u n t r y w h o s e l l p r i m a r i l y t o c o m m e r c i a l a n d b u s i n e s s c u s t o m e r s . I n d e p e n d e n t a g e n t s a r e r e s p o n s i b l e f o r a s u b s t a n t i a l a m o u n t o f an n u a l U . S. t e l e c o m m u n i c a t i o n s a l e s t o c o m m e r c i a l a n d b u s i n e s s u s e r s . T h e s e r v i c e p r e s e n t a t i o n w e d e v e l o p e d f o r U C N i s t a r g e t e d t o th e i n d e p e n d e n t a g e n t , a n d i s i n t e n d e d t o m a k e a v a i l a b l e t o t h e a g e n t a c o o r d i n a t e d p a c k a g e o f s e r v i c e s d e s i g n e d t o b e a t t r a c t i v e t o co m m e r c i a l a n d b u s i n e s s c u s t o m e r s . W i t h U C N o u r m a r k e t i n g e f f o r t f o c u s e s o n p r o v i d i n g b u s i n e s s e s w i t h t h e a b i l i t y t o a c c e s s mu l t i p l e l o n g d i s t a n c e c a r r i e r s w i t h w h i c h w e h a v e a g r e e m e n t s t o r e s e l l s e r v i c e s , a l l o w i n g t h e b u s i n e s s o w n e r s t o c h o o s e s e r v i c e s pr o v i d e d t h r o u g h v a r i o u s l o n g d i s t a n c e p r o v i d e r s . A b u s i n e s s c u s t o m e r c a n c h o o s e v a r i o u s s e r v i c e s f r o m a n y o r a l l of t h e d i f f e r e n t te l e c o m m u n i c a t i o n s p r o v i d e r s w e u s e , y e t o n l y h a v e t o c o n t r a c t t h r o u g h U C N f o r t h e s e l e c t e d s e r v i c e s . T h e b u s i n e s s c u s t o m e r i s n o t re q u i r e d t o d e a l w i t h t h e s e c a r r i e r s . se p a r a t e l y . U C N p r o v i d e s a s i n g l e s o u r c e f o r c u s t o m e r s e r v i c e , r e g a r d l e s s o f h o w m a n y n e t w o r k s th e b u s i n e s s u s e s , a n d s e n d s a s i n g l e b i l l i n g s t a t e m e n t t h a t c o m b i n e s a l l o f t h e s e r v i c e s u s e d f r o m a n y c o m b i n a t i o n o f w h o l e s a l e se r v i c e p r o v i d e r s . We h a v e b e e n , a n d s h o u l d c o n t i n u e t o b e , s u c c e s s f u l i n e n g a g i n g i n d e p e n d e n t a g e n t s b e c a u s e o u r p a c k a g e o f s e r v i c e s a p p e a l s t o co m m e r c i a l a n d b u s i n e s s c u s t o m e r s , a n d b e c a u s e o f o u r b a c k o f f i c e s u p p o r t i n f r a s t r u c t u r e , i n c e n t i v e p r o g r a m s , c u s t o m e r r e t e n t i o n ef f o r t s , a n d a d d i t i o n a l p r o d u c t / s e r v i c e r e v e n u e o p p o r t u n i t i e s . B u y e r s U n i t e d e a r n e d t h e " 20 0 2 A g e n t ' s C h o i c e A w a r d " i n M a r c h 2 0 0 3 fr o m t h e A g e n t A l l i a n c e , a n a t i o n a l t r a d e a s s o c i a t i o n o f i n d e p e n d e n t t e l e c o m ag e n t s . . T h e aw a r d w a s g i v e n i n r e c o g n i t i o n o f t h e ef f e c t i v e n e s s o f o u r c u s t o m e r s e r v i c e a n d s u p p o r t p r o g r a m s . Bu y e r s U n i t e d ' s e a r l y g r o w t h c a m e f r o m t h e r e s i d e n t i a l c o n s u m e r l o n g - di s t a n c e m a r k e t . W e p l a n t o c o n t i n u e p r o v i d i n g o u r s e r v i c e s t o re s i d e n t i a l c u s t o m e r s u s i n g t h e U C N b r a n d . W e d o n o t i n t e n d , h o w e v e r , t o p u r s u e a n a c t i v e m a r k e t i n g e f f o r t i n t h e r e s i d e n t i a l m a r k e t be c a u s e w e b e l i e v e o u r r e s o u r c e s a r e b e t t e r u s e d i n p u r s u i n g b u s i n e s s c u s t o m e r s . W e h a d a s u b s t a n t i a l i n c r e a s e i n r e s i d e n t i a l cu s t o m e r s o v e r t h e p a s t y e a r a s a r e s u l t of t h e T o u c h A m e r i c a t r a n s a c t i o n . Pr o v i s i o n i n g Bu y e r s U n i t e d i s a r e s e l l e r o f d o m e s t i c a n d in t e m a t i o n a l l o n g d i s t a n c e a n d ot h e r s e r v i c e s p r o v i d e d b y n a t i o n a l a n d r e g i o n a l p r o v i d e r s . Ou r p r i m a r y p r o v i d e r s a r e M C I , Q w e s t , G l o b a l C r o s s i n g , A T & T , D a n c r i s , W i l T e l , a n d C N M . "" " -. . . . . . . . . . . , -" ' , " I A . "" ' " , . .. , o O t " " . . . , ' " A. ' " . " ' . , III . ,. . . . . , , . . . . . I , " - , , , "" " . , , . " " " - " " " - " " " " " " " " " , , , , - , , , , " IU ' " ' " " . Bu y e r s U n i t e d r e s e l l s s w i t c h e d l o n g d i s t a n c e m i n u t e s t h a t i t h a s c o n t r a c t e d t o o b t a i n f r o m o u r p r o v i d e r s a t w h o l e s a l e r a t e s t h a t av e r a g e d 5 4 . 0 p e r c e n t o f t h e r e t a i l r a t e s c h a r g e d t o c u s t o m e r s i n 2 0 0 2 a n d 5 3 . 3 p e ~ c e n t i n 2 0 0 3 . I n 2 0 0 2 an d 2 0 0 3 , r e t a i l r a t e s w e r e be t w e e n $ 0 . 02 a n d $ 0 . 08 p e r m i n u t e f o r s w i t c h e d d o m e s t i c l o n g d i s t a n c e . I n t e r n a t i o n a l r a t e s v a r y s u b s t a n t i a l l y o n t h e b a s i s o f t h e co u n t r y a n d n u m b e r c a l l e d , b u t w e b e l i e v e o u r ' r a t e s ar e c o m p a r a b l e t o r a t e s a v a i l a b l e f r o m o u r c o m p e t i t o r s . Th e c o n t r a c t s w i t h o u r p r o v i d e r s a r e s t a n d a r d a n d c u s t o m a r y i n t h e i n d u s t r y , r e q u i r i n g p a y m e n t n e t 3 0 d a y s f o r m i n u t e s u s e d i n a mo n t h a n d d e s i g n a t e B u y e r s U n i t e d a s t h e p o i n t of c o n t a c t f o r a l l c u s t o m e r s e r v i c e c a l l s . T h e s e a g r e e m e n t s a r e f o r o n e t o t h r e e y e a r s an d a r e g e n e r a l l y r e n e w a b l e a t t h e e n d o f e a c h c o n t r a c t t e n n , w h e n r a t e s a r e o f t e n r e n e g o t i a t e d o n t h e b a s i s o f p r e v a i l i n g r a t e s i n t h e in d u s t r y . W e a r e r e s p o n s i b l e f o r a l l c u s t o m e r b i l l i n g a n d c o l l e c t i o n s , s o t h a t a s f a r . as t h e c u s t o m e r i s c o n c e r n e d w e a r e t h e l o n g di s t a n c e s e r v i c e p r o v i d e r . Q w e s t a n d G l o b a l C r o s s i n g a c c o u n t e d f o r a p p r o x i m a t e l y 8 0 p e r c e n t o f o u r c o s t o f r e v e n u e s i n 2 0 0 2 a n d 7 0 pe r c e n t i n 2 0 0 3 . Bu y e r s U n i t e d a l s o a c q u i r e s i t s o t h e r s e r v i c e s f r o m i t s p r o v i d e r s a t r a t e s o r f e e s f i x e d i n o u r c o n t r a c t s , w h i c h i n c l u d e d e d i c a t e d l o n g di s t a n c e s e r v i c e , t o l l - fr e e 8 0 0 / 8 8 8 / 8 7 7 / 8 6 6 s e r v i c e s , d e d i c a t e d d a t a t r a n s m i s s i o n s e r v i c e , a n d c a l l i n g c a r d s . T h e s e s e r v i c e s a r e b i l l e d t o us a t r a t e s o r f e e s s t a t e d i n o u r c o n t r a c t s w i t h t h e p r o v i d e r s a n d a r e p a y a b l e o n t h e s a m e t e n n s a s s w i t c h e d l o n g d i s t a n c e s e r v i c e . 'W e m a i n t a i n a c a l l c e n t e r i n B l u f f d a l e , U t a h f o r r e c e i v i n g c u s t o m e r s e r v i c e a n d b i l l i n g i n q u i r i e s . P r e s e n t l y w e e m p l o y a p p r o x i m a t e l y 62 c u s t o m e r s e r v i c e p e r s o n n e l t o r e s p o n d t o c u s t o m e r c a l l s , a n d o u r c a l l c e n t e r s p e c i a l i s t s a r e a v a i l a b l e f r o m 7 : 0 0 a . m. t o 1 0 : 0 0 p . Mo n d a y t h r o u g h F r i d a y a n d 8 : 0 0 a . m. t o 5 : 0 0 p . m. o n S a t u r d a y . W e a l s o p r o v i d e e m e r g e n c y s e r v i c e 2 4 - ho u r s a d a y , s e v e n d a y s a we e k . W e p l a c e a h i g h p r i o r i t y o n c u s t o m e r s e r v i c e , s i n c e w e b e l i e v e t h a t w h e n o u r r a t e s a r e s i m i l a r t o r a t e s o f f e r e d b y o u r co m p e t i t o r s , s e r v i c e i s a p r i m a r y f a c t o r i n a c q u i r i n g a n d r e t a i n i n g c u s t o m e r s . Th e V o I P N e t w o r k e n a b l e s o u r c u s t o m e r s t o u s e e x i s t i n g t e l e p h o n e , f a x m a c h i n e , p a g e r , o r m o d e m e q u i p m e n t t o a c h i e v e h i g h - qu a l i t y co m m u n i c a t i o n s t h r o u g h I n t e r n e t P r o t o c o l t e c h n o l o g y . T h e V o I P N e t w o r k c o n s i s t s o f a f u l l y i n t e g r a t e d d e d i c a t e d n e t w o r k o f eq u i p m e n t a n d l e a s e d t e l e c o m m u n i c a t i o n s li n e s a u g m e n t e d b y t h e l i c e n s e d I - Li n k " so f t s w i t c h " s o f t w a r e . I t p r o v i d e s t h e n e c e s s a r y op e r a t i o n a l p l a t f o n n f o r t h e e n h a n c e d s e r v i c e s w e b e g a n o f f e r i n g i n t h e t h i r d q u a r t e r o f 2 0 0 3 a n d i s a d a p t a b l e f o r u s e w i t h n e w o r sp e c i a l i z e d s e r v i c e a p p l i c a t i o n s d e v e l o p e d b y o t h e r s . T h e V o I P N e t w o r k i s a d a t a p a c k e t - ba s e d n e t w o r k t h a t t i e s t o g e t h e r l o c a l l o o p di a l - u p a n d b r o a d b a n d c o n n e c t i o n s v i a g a t e w a y s l o c a t e d i n N e w Y o r k , S a l t L a k e C i t y , D a l l a s , a n d L o s A n g e l e s . E a c h o f t h e s e ga t e w a y s c o n s i s t s o f o f f - th e - s h e l f h a r d w a r e e l e m e n t s a n d t h e s o f t s w i t c h s o f t w a r e . T h e s o f t s w i t c h s o f t w a r e c a n d i s t i n g u i s h a m o n g a n d ha n d l e " v o i c e , f a x , a n d m o d e m c o m m u n i c a t i o n s a s p r o g r a m m e d f o r t h e c u s t o m e r s s u i t e o f s e r v i c e s e l e c t i o n s . H a n d l e m e a n s t h e vo i c e o r d a t a t r a n s m i s s i o n c a n b e d e l i v e r e d d i r e c t l y , r e d i r e c t e d ( t o a d i f f e r e n t l o c a t i o n ) , r e d i s t r i b u t e d ( t o a d i f f e r e n t o r m u l t i p l e re c i p i e n t s ) , s t o r e d f o r l a t e r d e l i v e r y , o r a l t e r e d ( s u c h a s c o n v e r t i n g a f a x t o e m a i l ) . Th e V o I P N e t w o r k a l l o w s u s t o p r o v i d e c o s t a d v a n t a g e s o v e r t r a d i t i o n a l t r a n s m i s s i o n n e t w o r k s w i t h r e s p e c t t o b o t h l o w e r tr a n s m i s s i o n c o s t a n d l o w e r c a p i t a l i n f r a s t r u c t u r e c o s t . L o w e r t r a n s m i s s i o n c o s t r e s u l t s f r o m t r a n s m i t t i n g l o n g d i s t a n c e t r a f f i c o v e r t h e ne t w o r k b e t w e e n o ur g a t e w a y s f o r r e t r a n s m i s s i o n , w h i c h h a s g r e a t e r c a p a c i t y b e c a u s e t r a n s m i s s i o n s a r e c o n v e r t e d t o d a t a p a c k e t s a n d tr a n s m i t t e d c o n c u n e n t l y o v e r t h e ne t w o r k : b a n d w i d t h c a p a c i t y . A c c e s s an d . tr a n s m i s s i o n c o s t s f o r o u r V o I P n e t w o r k a r e l e s s t h a n tr a d i t i o n a l t r a n s m i s s i o n n e t w o r k s . T h e s e c o n d c o m p o n e n t o f c o s t a d v a n t a g e s i s l o w e r c a p i t a l i n f r a s t r u c t u r e c o s t s . I n a t r a d i t i o n a l te l e c o m m u n i c a t i o n s n e t w o r k , e a c h s e r v i c e - - v o i c e m a i l , f a x m a i l , c o n f e r e n c e c a l l i n g , a n d s i n g l e n u m b e r f o r w a r d i n g - - m u s t b e pr o c e s s e d t h r o u g h o n e o r m o r e s e p a r a t e h a r d w a r e s w i t c h e s . W e o f f e r a l l o f t h e s e s e r v i c e s t h r o u g h t h e V o I P N e t w o r k a s m o d i f i e d o r a s ne w s o f t w a r e a p p l i c a t i o n s a r e a d d e d t o t h e n e t w o r k s o f t w a r e p l a t f o r m , w h i c h i s l e s s e x p e n s i v e t h a n p u r c h a s i n g a n d m a i n t a i n i n g ha r d w a r e s w i t c h e s . I t i s t h i s a b i l i t y t o h o s t d i f f e r e n t s o f t w a r e a p p l i c a t i o n s o n t h e V o I P N e t w o r k t o c o n f i g u r e t h e s o f t w a r e t o d e l i v e r di f f e r e n t c o n n e c t i v i t y s o l u t i o n s t h a t e n a b l e s u s t o o f f e r t h e i n N e t w o r k ( T M ) f a m i l y o f p r o d u c t s t o c a l l c e n t e r s a n d o t h e r b u s i n e s s e s t h a t de m a n d g r e a t e r c o n t a c t f l e x i b i l i t y . We b e g a n i n t e g r a t i n g t h i s n e t w o r k w i t h o u r t r a d i t i o n a l p r o v i d e r n e t w o r k s y s t e m s a n d s e r v i c e o f f e r i n g s i n t h e f i r s t q u a r t e r o f 2 0 0 3 a n d co m p l e t e d t h e p r o c e s s i n t h e t h i r d q u a r t e r of 2 0 0 3 . W h i l e w e be l i e v e t h e Y o I P N e t w o r k w i l l l o w e r o u r c o s t s o f o p e r a t i o n i n 2 0 0 4 a n d ge n e r a t e i n t e r n a l g r o w t h f r o m e n h a n c e d s e r v i c e p r o d u c t s , w e c a n n o t p r e d i c t w h e t h e r t h e s e l o w e r c o s t s o r g r o w t h w i l l b e s i g n i f i c a n t . ,; . . , "~ , . . . " ,.. . . . . . .- _ .,. , ~ . " "" , , " . " ., . . , , ." . , , - . Te c h n o l o g y a n d o u r b u s i n e s s Bu y e r s U n i t e d h a s a l w a y s l e v e r a g e d i n f o r m a t i o n t e c h n o l o g y t o c r e a t e c o n s i s t e n t s t r e a m l i n e d b u s i n e s s p r o c e s s e s . B u y e r s U n i t e d r e l i e s on t h e f o l l o w i n g s y s t e m s , w h i c h r e p r e s e n t i t s c u r r e n t t e c h n o l o g y i n i t i a t i v e s : 0 A u t o m a t i c c u s t o m e r c a l l d i s t r i b u t i o n . T h i s s y s t e m i s a u n i f i e d s o l u t i o n f o r m a n a g i n g ' cu s t o m e r c o m m u n i c a t i o n s t h a t i n t e g r a t e s te l e p h o n e , e m a i l , f a x , w e b t e x t c h a t , a n d c o - br o w s i n g i n t o a u n i f i e d i n t e r f a c e . T h e d i s t r i b u t i o n s y s t e m e n a b l e s B u y e r s U n i t e d t o en h a n c e c u s t o m e r r e l a t i o n s h i p s , r e d u c e c o s t s , a n d i m p r o v e t h e m a n a g e m e n t o f a U ty p e s o f b u s i n e s s c o m m u n i c a t i o n s . 0 B u y e r s Un i t e d D a s h b o a r d ( B U D ) i s a c u s t o m e r s e r v i c e s o f t w a r e a p p l i c a t i o n t h a t p r o v i d e s a s i n g l e i n t e r f a c e f o r c a l l c e n t e r re p r e s e n t a t i v e s t o p e r f o r m t h e i r s e r v i c e t a s k s . B U D u t i l i z e s a " wi z a r d " i n t e r f a c e m e t h o d o l o g y t h a t s i m p l i f i e s t h e c u s t o m e r s e r v i c e re p r e s e n t a t i v e s ' d a i l y t a s k s b y b r e a k i n g t h e m i n t o s m a l l e r s t e p s . T h e " wi z a r d " f r a m e w o r k p r o v i d e s i n c r e a s e d q u a l i t y a n d c o n s i s t e n c y in t o o u r c u s t o m e r s e r v i c e m o d e l . 0 C o s t G u a r d ( R ) , i s a f u l l y c o n v e r g e n t , o p e n a n d fl e x i b l e b i l l i n g s y s t e m d e s i g n e d t o f a c i l i t a t e c o l l a b o r a t i o n a m o n g c u s t o m e r s e r v i c e re p r e s e n t a t i v e s , b u s i n e s s a f f i l i a t e s , a n d c u s t o m e r s . C u s t o m e r s c a n a c c e s s t h e s y s t e m t h r o u g h a s t a n d a r d w e b - br o w s e r t o i n i t i a t e a n d fu l f i l l b i l l i n g a n d s e r v i c e t a s k s . B u y e r s U n i t e d b e l i e v e s t h e C o s t G u a r d s y s t e m p r o v i d e s a c o n s i s t e n t a n d f l e x i b l e b i l l i n g s o l u t i o n t h a t su p p o r t s o u r c u r r e n t n e e d s a n d i s e x p a n d a b l e f o r f u t u r e g r o w t h . 0 T h e V o I P N e t w o r k e m p l o y s a n a r c h i t e c t u r e e m p h a s i z i n g s e c u r i t y , r e l i a b i l i t y , a n d c a r r i e r d i v e r s i t y . A " Se c u r i t y i n L a y e r s " a p p r o a c h t ha s b e e n a d o p t e d u t i l i z i n g s e c u r i t y e n f o r c e m e n t p o i n t s c o m p r i s e d o f i n s p e c t i o n f i r e w a l l s , p a c k e t f i l t e r s , a n d i n t r u s i o n d e t e c t i o n a n d pr e v e n t i o n s y s t e m s . M e a s u r e s h a v e b e e n i m p l e m e n t e d t o a u d i t d a t a i n t e g r i t y a n d a c c e s s . S i g n i f i c a n t s u b s y s t e m s a r e g e o g r a p h i c a l l y di s p e r s e d a n d d a t a r e p l i c a t e d b e t w e e n s i t e s t o p r o t e c t a g a i n s t f i b e r o p t i c d i s r u p t i o n o r o t h e r e n v i r o n m e n t a l e v e n t . Fu l l b a c k u p s o f a l l o u r c o r e d a t a a r e p e r f o r m e d w e e k l y . D i f f e r e n t i a l ba c k U p s a r e p e r f o r m e d n i g h t l y . Tr a n s a c t i o n l o g b a c k u p s t a k e pl a c e e v e r y 3 0 m i n u t e s . B a c k u p s a r e c o p i e d t o t w o f i l e s e r v e r s i n d i f f e r e n t l o c a t i o n s . W e u s e S S L e n c r y p t i o n t o p r o t e c t a l l s e n s i t i v e ar e a s o f o u r c u s t o m e r i n f o r m a t i o n a n d s e r v i c e - o r i e n t e d w e b s i t e s . R e m o t e a c c e s s t o o u r s y s t e m s i s m a d e p o s s i b l e t h r o u g h a 16 8 b i t en c r y p t e d V i r t u a l P r i v a t e N e t w o r k . S y s t e m p a s s w o r d s a r e c h a n g e d o n a p e r i o d i c b a s i s a n d s t o r e d i n a s e c u r e f o l d e r w i t h r e s t r i c t e d ac c e s s . A l l l o c a l d e s k t o p s a r e s c a n n e d f o r v i r u s e s o n a r e a l - t i m e b a s i s a n d r e p o r t t o a c e n t r a l s e r v e r . W e b e l i e v e o u r b a c k u p , ma i n t e n a n c e , a n d s e c u r i t y s y s t e m s a r e a d e q u a t e f o r p r e s e r v i n g t h e d e l i v e r y o f s e r v i c e t o o u r c u s t o m e r s a n d o p e r a t i o n o f o u r b u s i n e s s wi t h o u t s i g n i f i c a n t o u t a g e s o r i n t e r r u p t i o n s . H o w e v e r , a n e x t r a o r d i n a r y u n f o r e s e e n a n d c a t a s t r o p h i c e v e n t i s a l w a y s p o s s i b l e t h a t co u l d h a v e a s i g n i f i c a n t i m p a c t o n o u r b u s i n e s s , a n d w e d o n o t h a v e b u s i n e s s i n t e r r u p t i o n i n s u r a n c e o n w h i c h w e c o u l d r e c o u p l o s s e s re s u l t i n g f r o m s u c h a n e v e n t . Go v e r n m e n t a l R e g u l a t i o n Fe d e r a l R e g u l a t i o n o f T e l e c o m m u n i c a t i o n s S e r v i c e s O u r t e l e c o m m u n i c a t i o n s s e r v i c e s a r e s u b j e c t t o f e d e r a l r e g u l a t i o n u n d e r t h e Te l e c o m m u n i c a t i o n s A c t o f 1 9 9 6 ( T e l e c o m A c t ) . T h e T e l e c o m A c t w a s d e s i g n e d t o f o s t e r l o c a l e x c h a n g e c o m p e t i t i o n b y e s t a b l i s h i n g a f r a m e w o r k t o g o v e r n n e w c o m p e t i t i v e e n t r y i n l o c a l a n d l o n g d i s t a n c e t e l e c o m m u n i c a t i o n s s e r v i c e s a n d a l l o w a n y e n t i t y , i n c l u d i n g ca b l e t e l e v i s i o n c o m p a n i e s a n d e l e c t r i c a n d g a s u t i l i t i e s , t o c o m p e t e i n t h e t e l e c o m m u n i c a t i o n s m a r k e t . T h e o n g o i n g i m p l e m e n t a t i o n an d i n t e r p r e t a t i o n o f t h e T e l e c o m A c t r e m a i n s s u b j e c t t o n u m e r o u s f e d e r a l a n d s t a t e p o l i c y r u l e m a k i n g p r o c e e d i n g s a n d j u d i c i a l re v i e w a n d w e c a n n o t p r e d i c t a n y . fu t u r e i m p a c t o n o u r b u s i n e s s . Pu r s u a n t t o t h e T e l e c o m A c t , t h e F e d e r a l C o m m u n i c a t i o n s C o m m i s s i o n ( F C C ) r e g u l a t e s o u r i n t e r s t a t e a n d i n t e r n a t i o n a l te l e c o m m u n i c a t i o n s s e r v i c e s . T h e F C C i m p o s e s m o r e e x t e n s i v e r e q u i r e m e n t s o n i n c u m b e n t c o m m o n c a r r i e r s t h a t h a v e s o m e d e g r e e of m a r k e t p o w e r , s u c h a s t h e R e g i o n a l B e l l O p e r a t i n g C o m p a n i e s ( R B O C s ) . an d o t h e r i n d e p e n d e n t l o c a l e x c h a n g e c a r r i e r s ( I L E C s ) , th a n i t i m p o s e s o n c o m p a n i e s l i k e o u r s , w h i c h a r e n o n - do m i n a n t i n t e r e x c h a n g e c a r r i e r s t h a t l a c k m a r k e t p o w e r . F o r e x a m p l e , t h e F C C pe r m i t s n o n - do m i n a n t i n t e r e x c h a n g e c a r r i e r s t o p r o v i d e d o m e s t i c i n t e r s t a t e s e r v i c e s w i t h o u t p r i o r a u t h o r i z a t i o n . ." - ft " , . . . . . . . . ' .. . ' ~ ' " .. r .. . . r .. " _ . . " . . , , . . . . As a n o n - do m i n a n t i n t e r e x c h a n g e c a r r i e r , o u r c o s t s o f p r o v i d i n g l o n g d i s t a n c e s e r v i c e s c o u l d b e a f f e c t e d b y c h a n g e s i n F C C r u l e s co n t r o l l i n g t h e f o r m a n d a m o u n t o f " ac c e s s c h a r g e s " l o c a l e x c h a n g e c a r r i e r s ( w h i c h g e n e r a l l y i n c l u d e th e R B O C s a n d I L E C s ) a r e pe r m i t t e d t o i m p o s e o n c o n n e c t i n g c o m p a n i e s t o o r i g i n a t e a n d t e r m i n a t e l o n g d i s t a n c e t r a f f i c o v e r t h e i r l o c a l n e t w o r k s . T h e F C C cu r r e n t l y h a s s e v e r a l r u l e m a k i n g p r o c e e d i n g s i n w h i c h i t i s c o n s i d e r i n g c h a n g e s t o t h e e x i s t i n g i n t e r s t a t e a c c e s s c h a r g e s y s t e m . I t h a s al s o r e c e n t l y b e e n r e p o r t e d t h a t t h e n a t i o n s l a r g e s t l o c a l e x c h a n g e a n d l o n g d i s t a n c e p r o v i d e r s , w h o h a v e b e e n e n g a g e d i n p r i v a t e ne g o t i a t i o n s f o r s e v e r a l m o n t h s , h a v e t e n t a t i v e l y r e a c h e d a n a g r e e m e n t o n a p r o p o s a l t h a t w o u l d e l i m i n a t e o r s u b s t a n t i a l l y r e d u c e in t e r s t a t e l o c a l a c c e s s c h a r g e s . I f s u c h a n a g r e e m e n t i s r e a c h e d , i t w o u l d h a v e t o . be p r e s e n t e d t o a n d a p p r o v e d b y t h e F C C . We c a n n o t p r e d i c t t h e o u t c o m e o f t h e s e o r o t h e r f e d e r a l o r s t a t e a c c e s s c h a r g e p r o c e e d i n g s o r w h e t h e r t h e y w i l l h a v e a m a t e r i a l i m p a c t on u s . I t i s e v e n m o r e d i f f i c u l t t o p r e d i c t t h e o u t c o m e a n d i m p a c t o f p r i v a t e n e g o t i a t i o n s i n w h i c h w e a r e n o t d i r e c t l y i n v o l v e d . I t i s re c o g n i z e d , h o w e v e r , t h a t t h e a c c e s s c h a r g e p a y m e n t s B u y e r s U n i t e d m u s t p a y t o t h e R B O C s a n d I L E C s a r e a m a t e r i a l p a r t o f i t s c o s t to p r o v i d e s e r v i c e s o v e r i t s n e t w o r k . Th e T e l e c o m A c t r e q u i r e s t h a t e v e r y t e l e c o m m u n i c a t i o n s c a r r i e r c o n t r i b u t e , on a n e q u i t a b l e a n d n o n - di s c r i m i n a t o r y b a s i s , t o f e d e r a l un i v e r s a l s e r v i c e m e c h a n i s m s e s t a b l i s h e d b y t h e F C C . T h e f e d e r a l U n i v e r s a l S e r v i c e F u n d ( U S F) p r o v i d e s s u b s i d i e s t o d e f r a y t h e co s t s o f t e l e p h o n y s e r v i c e s i n h i g h - c o s t a r e a s f o r l o w - in c o m e c o n s u m e r s a n d h e l p s s u b s i d i z e t e l e c o m m u n i c a t i o n s a n d I n t e r n e t s e r v i c e s fo r q u a l i f i e d s c h o o l s , l i b r a r i e s a n d r u r a l h e a l t h c a r e p r o v i d e r s . O u r p a y m e n t s t o t h e f e d e r a l U S F a r e b a s e d o n a p e r c e n t a g e o f o u r in t e r s t a t e a n d i n t e r n a t i o n a l r e t a i l t e l e c o m m u n i c a t i o n s r e v e n u e s a n d t h e c o n t r i b u t i o n f a c t o r i s s u e d b y t h e F C C , w h i c h v a r i e s q u a r t e r l y . In 20 0 3 , th e q u a r t e r l y U S F c o n t r i b u t i o n f a c t o r a v e r a g e d a r o u n d n i n e p e r c e n t o f b i l l e d r e t a i l r e v e n u e . T h e a m o u n t s c o n t r i b u t e d m a y b e pa s s e d t h r o u g h t o c u s t o m e r s . Th e F C C c u t T e n t l y h a s a n o p e n ru l e m a k i n g p r o c e e d i n g i n w h i c h i t i s c o n s i d e r i n g c o n v e r t i n g t h e c u r r e n t r e v e n u e - ba s e d U S F co n t r i b u t i o n s y s t e m t o a " co n n e c t i o n - ba s e d " s y s t e m w i t h a f i x e d , m o n t h l y f e e . I t i s t o o s o o n to p r e d i c t w h e t h e r t h e t r a n s i t i o n t o a co n n e c t i o n - ba s e d U S F c o n t r i b u t i o n s y s t e m w o u l d h a v e a f i n a n c i a l i m p a c t o n u s . St a t e R e g u l a t i o n . o f Te l e c o m m u n i c a t i o n s S e r v i c e s S t a t e r e g u l a t o r y a g e n c i e s h a v e j u r i s d i c t i o n w h e n o u r t e l e c o m m u n i c a t i o n s s e r v i c e s ar e p r o v i d e d o n a n i n t r a s t a t e b a s i s . T h e s t a t e r e g u l a t o r y e n v i r o n m e n t v a r i e s s u b s t a n t i a l l y f r o m s t a t e - t o - s t a t e a n d i n s o m e c a s e s c a n b e mo r e e x t e n s i v e t h a n F C C r e g u l a t i o n s . I n m o s t i n s t a n c e s , w e a r e r e q u i r e d t o o b t a i n a n d m a i n t a i n c e r t i f i c a t i o n f r o m a s t a t e p u b l i c u t i l i t y co m m i s s i o n ( P U C ) b e f o r e p r o v i d i n g t e l e c o m m u n i c a t i o n s s e r v i c e s i n t h a t s t a t e . C o n s e q u e n t l y , w e a r e s u b j e c t t o t h e o b l i g a t i o n s t h a t t h e ap p l i c a b l e s t a t e l a w s p l a c e o n a l l s i m i l a r l y c e r t i f i e d c a r n e r s , i n c l u d i n g t h e r e g u l a t i o n o f s e r v i c e s , p a y m e n t o f r e g u l a t o r y f e e s , a n d pr e p a r a t i o n a n d s u b m i s s i o n o f r e p o r t s . I f s t a t e r e g u l a t o r s o r l e g i s l a t o r s c h a n g e c u r r e n t r e g u l a t i o n s o r l a w s i t m a y n e g a t i v e l y i m p a c t ou r ab i l i t y t o p r o v i d e s e r v i c e s . Re g u l a t i o n o f I n t e r n e t T e l e p h o n y a n d t h e I n t e r n e t T h e u s e o f t h e I n t e r n e t a n d p r i v a t e I n t e r n e t P r o t o c o l ( I P ) n e t w o r k s t o p r o v i d e v o i c e co m m u n i c a t i o n s . se r v i c e s i s a r e l a t i v e l y r e c e n t m a r k e t d e v e l o p m e n t . A l t h o u g h t h e p r o v i s i o n o f s u c h s e r v i c e s i s c u r r e n t l y p e n n i t t e d b y Un i t e d S t a t e s l a w a n d r e m a i n s l a r g e l y u n r e g u l a t e d w i t h i n t h e U n i t e d S t a t e s , s e v e r a l F C C a n d s t a t e r e g u l a t o r y p r o c e e d i n g s a i m e d a t ~v a l u a t i n g t h e f u t u r e r e g u l a t o r y t r e a t m e n t of s u c h s e r v i c e s h a v e r e c e n t l y b e e n i n i t i a t e d . M o r e a g g r e s s i v e r e g u l a t i o n o f t h e I n t e r n e t i n ge n e r a l ~ a n d I n t e r n e t t e l e p h o n y p r o v id e r s a n d s e r v i c e s s p e c i f i c a l l y , m a y m a t e r i a l l y a f f e c t o u r b u s i n e s s , f i n a n c i a l c o n d i t i o n , o p e r a t i n g re s u l t s a n d f u t u r e p r o s p e c t s , p a r t i c u l a r l y i f i n c r e a s e d n u m b e r s o f g o v e r n m e n t s i m p o s e r e g u l a t i o n s r e s t r i c t i n g t h e u s e a n d s a l e o f I P te l e p h o n y s e r v i c e s . Fe d e r a l To d a t e t h e F C C h a s r e a c h e d n o c o n c l u s i o n o n w h e t h e r I P t e l e p h o n y s e r v i c e s c o n s t i t u t e t e l e c o m m u n i c a t i o n s s e r v i c e s s u b j e c t t o re g u l a t i o n u n d e r t h e T e l e c o m A c t . T h e F C C ' is n o w e x a m i n i n g t h e q u e s t i o n w h e t h e r c e r t a i n f o n n s of p h o n e - to - ph o n e I n t e r n e t te l e p h o n y a r e i n f o n n a t i o n s e r v i c e s o r t e l e c o m m u n i c a t i o n s s e r v i c e s . R e c e n t a c t i o n s t a k e n b y t h e F C C a n d p r o c e e d i n g s n o w p e n d i n g be f o r e t h e F C C m a y a f f e c t t h e r e g u l a t o r y s t a t u s o f I n t e r n e t t e l e p h o n y . 0 I n F e b r u a r y 2 0 0 4 t h e F C C r u l e d t h a t c o m p u t e r - to - c o m p u t e r I P t e l e p h o n y t h a t t r a n s m i t s d a t a p a c k e t s c a r r y i n g v o i c e c o m m u n i c a t i o n s vi a t h e s a m e l i n e s t h a t c a r r y e - m a i l a n d i n s t a n t m e s s a g e s i s a n u n r e g u l a t e d " in f o n n a t i o n s e r v i c e " t h a t i s s u b j e c t t o e x c l u s i v e f e d e r a l ju r i s d i c t i o n . A c c o r d i n g l y , t h i s t y p e o f c o m p u t e r - t o - c o m p u t e r I P t e l e p h o n y s e r v i c e i s l i k e l y t o r e m a i n f r e e o f t r a d i t i o n a l t e l e p h o n y re g u l a t i o n . ... . , - ~, . . ' 0 A l s o i n F e b r u a r y 2 0 0 4 t h e F C C a d o p t e d a b r o a d N o t i c e o f P r o p o s e d R u l e m a k i n g s e e k i n g c o m m e n t o n t h e a p p r o p r i a t e r e g u l a t o r y cl a s s i f i c a t i o n a n d t r e a t m e n t o f I n t e r n e t . ba s e d c o m m u n i c a t i o n s s e r v i c e s , m o s t n o t a b l y V o i c e o v e r I P ( V o I P ) . 0 I n O c t o b e r 2 0 0 2 A T & T f i l e d a p e t i t i o n w i t h t h e F C C s e e k i n g a d e c l a r a t o r y r u l i n g t h a t w o u l d p r e v e n t R B O C s a n d o t h e r I L E C s f r o m im p o s i n g t r a d i t i o n a l c i r c u i t - s w i t c h e d a c c e s s c h a r g e s o n p h o n e - t o - ph o n e I P s e r v i c e s . 0 I n S e p t e m b e r 2 0 0 3 V o n a g e H o l d i n g s C o r p o r a t i o n f i l e d a p e t i t i o n f o r d e c l a r a t o r y r u l i n g r e q u e s t i n g t h a t t h e F C C f i n d a n o r d e r o f t h e Mi n n e s o t a P u b l i c U t i l i t i e s C o m m i s s i o n r e q u i r i n g Vo n a g e H o l d i n g s t o c o m p l y w i t h s t a t e l a w s g o v e r n i n g p r o v i d e r s o f t r a d i t i o n a l te l e p h o n e s e r v i c e t o b e p r e e m p t e d b e c a u s e i t s b r o a d b a n d I n t e r n e t t e l e p h o n y s e r v i c e i s a n i n f o r m a t i o n s e r v i c e . ~ I n J a n u a r y 2 0 0 4 , L e v e l 3 Co m m u n i c a t i o n s , L L C f i l e d a " fo r b e a r a n c e p e t i t i o n " w i t h t h e F C C a s k i n g t h e a g e n c y t o r e a f f i r m t h a t le g a c y s w i t c h e d a c c e s s c h a r g e s d o n o t a p p l y t o V o I P . We c a n n o t p r e d i c t e i t h e r t h e t i m e f r a m e o r o u t c o m e o f t h e f o r e g o i n g o p e n p r o c e e d i n g s b e f o r e " th e F C C o r w h a t r e g u l a t i o n s , i f a n y , t h e FC C w i l l i m p o s e o n p r o v i d e r s of I P . e n a b l e d v o i c e co m m u n i c a t i o n s s e r v i c e s a s a r e s u l t o f t h e s e p r o c e e d i n g s . St a t e St a t e g o v e r n m e n t s a n d t h e i r r e g u l a t o r y a u t h o r i t i e s m a y a s s e r t j u r i s d i c t i o n o v e r t h e p r o v i s i o n of i n t r a - s t a t e I P - e n a b l e d c o m m u n i c a t i o n s se r v i c e s w h e r e t h e y b e l i e v e t h a t t h e i r t e l e c o m m u n i c a t i o n s r e g u l a t i o n s a r e b r o a d e n o u g h t o c o v e r r e g u l a t i o n of s u c h s e r v i c e s . O f pr i m a r y c o n c e r n t o t h e I P . e n a b l e d c o m m u n i c a t i o n s p r o v i d e r s i s t h a t t h e i m p o s i t i o n of s t a t e r e g u l a t i o n w o u l d r e s u l t in t h e p r o v i d e r be i n g s u b j e c t t o l o c a l a c c e s s c h a r g e s f o r in t r a . ; s t a t e s e r v i c e , w h i c h w o u l d s i g n i f i c a n t l y i n c r e a s e t h e c o s t o f s e r v i c e . W h i l e a m a j o r i t y o f st a t e c o m m i s s i o n s h a v e n o t i m p o s e d t r a d i t i o n a l t e l e c o m m u n i c a t i o n s r e g u l a t o r y r e q u i r e m e n t s o n I P t e l e p h o n y a t t h i s t i m e , a n u m b e r o f st a t e r e g u l a t o r y a u t h o r i t i e s h ~ v e i n i t i a t e d p r o c e e d i n g s t o e x a m i n e t h e r e g u l a t o r y s t a t u s . o f In t e r n e t t e l e p h o n y s e r v i c e s . In O c t o b e r 2 0 0 3 a F e d e r a l c o u r t i n M i n n e s o t a i s s u e d a pe r m a n e n t i n j u n c t i o n a g a i n s t t h e M i n n e s o t a p u b l i c u t i l i t i e s c o m m i s s i o n t o pr e v e n t i t f r o m i m p o s i n g s t a t e r e g u l a t i o n s o n a p r o v i d e r s V o I P s e r v i c e s o f f e r e d o v e r b r o a d b a n d c o n n e c t i o n s . T h i s p e r m a n e n t in j u n c t i o n w a s r e c e n t l y u p h e l d i n t h e f a c e o f m u l t i p l e c h a l l e n g e s . P r i o r t o t h e M i n n e s o t a F e d e r a l c o u r t r u l i n g , s e v e r a l s t a t e s , i n c l u d i n g Ca l i f o r n i a , W a s h i n g t o n , W i s c o n s i n a n d F l o r i d a i s s u e d d i r e c t i v e s t o v a r i o u s V o I P p r o v i d e r s d i r e c t i n g t h e m t o r e g i s t e r a s te l e c o m m u n i c a t i o n s p r o v i d e r s . T h e r e c a n b e n o a s s u r a n c e t h a t t h e s e s t a t e s w i l l r e s p e c t t h e M i n n e s o t a F e d e r a l c o u r t r u l i n g o r a c c e p t th e p o s i t i o n a s s e r t e d b y V o I P p r o v i d e r s t h a t t h e y a r e i n f o r m a t i o n , a s o p p o s e d t o t e l e c o m m u n i c a t i o n s , s e r v i c e p r o v i d e r s . In t e r n e t T a x a t i o n . In a d d i t i o n t o r e g u l a t i o n s a d d r e s s i n g I n t e r n e t t e l e p h o n y a n d b r o a d b a n d s e r v i c e s , o t h e r i s s u e s r e l a t i n g t o t h e I n t e r n e t i n g e n e r a l c o u l d af f e c t o u r a b i l i t y t o p r o v i d e o u r s e r v i c e s . F e d e r a l , s t a t e a n d l o c a l g o v e r n m e n t a l o r g a n i z a t i o n s a r e c o n s i d e r i n g v a r i o u s l e g i s l a t i v e pr o p o s a l s t h a t m i g h t i m p o s e a d d i t i o n a l t a x e s o n I n t e r n e t s e r v i c e s a n d p r o d u c t s . W e c a n n o t p r e d i c t w h e t h e r n e w t a x e s w i l l b e i m p o s e d on o u r I P - e n a b l e d c o m m u n i c a t i o n s s e r v i c e s o r t h e I n t e r n e t i n g e n e r a l a n d , d e p e n d i n g o n t h e t y p e o f t a x e s i m p o s e d , w h e t h e r a n d h o w ou r s e r v i c e s w o u l d b e a f f e c t e d t h e r e a f t e r . I n c r e a s e d t a x a t i o n o f t h e I n t e r n e t m a y d e c r e a s e i t s g r o w t h a n d h i n d e r t e c h n o l o g i c a l c; l e v e l o p m e n t , w h i c h m a y n e g a t i v e l y i m p a c t t h e c o s t o f d o i n g b u s i n e s s v i a t h e I n t e r n e t o r o t h e r w i s e m a t e r i a l l y a d v e r s e l y a f f e c t o u r bu s i n e s s , f i n a n c i a l c o n d i t i o n a n d r e s u l t s o f o p e r a t i o n s . Co m p e t i t i o n Pr e s e n t l y w e a r e a n a g g r e g a t o r a n d r e s e l l e r o f l o n g d i s t a n c e a n d r e l a t e d t e l e c o m m u n i c a t i o n s s e r v i c e s . M a n y o f o u r c o m p e t i t o r s a r e su b s t a n t i a l l y l a r g e r w i t h g r e a t e r f i n a n c i a l a r i d o t h e r r e s o u r c e s . Th e U . S. l o n g d i s t a n c e te l e c o m m u n i c a t i o n s i n d u s t r y i s h i g h l y c o m p e t i t i v e an d s i g n i f i c a n t l y i n f l u e n c e d b y t h e m a r k e t i n g a n d p r i c i n g pr a c t i c e s o f t h e m a j o r i n d u s t r y p a r t i c i p a n t s s u c h a s A T & T , S p r i n t a n d M C ! . B u y e r s U n i t e d a l s o c o m p e t e s w i t h o t h e r n a t i o n a l a n d re g i o n a l l o n g d i s t a n c e c a m e r s t h a t e m p l o y v a r i o u s m e a n s t o a t t r a c t n e w s u b s c r i b e r s , i n c l u d i n g t e l e v i s i o n a n d o t h e r a d v e r t i s i n g ca m p a i g n s , t e l e m a r k e t i n g p r o g r a m s , n e t w o r k m a r k e t i n g , c a s h p a y m e n t s , a n d o t h e r i n c e n t i v e s . T h e a b i l i t y o f B u y e r s U n i t e d t o c o m p e t e ef f e c t i v e l y w i l l d e p e n d o n i t s a b i l i t y t o p r o v i d e q u a l i t y s e r v i c e s a t c o m p e t i t i v e p r i c e s . "" ' ," Al l ' " '" I I "' ",. . Bu y e r s ' Un i t e d c o m p e t e s o n t h e b a s i s o f v a r i e t y o f s e r v i c e s o f f e r e d , c u s t o m e r b i l l i n g a n d s e r v i c e , a n d p r i c e . . S i n c e w e c a n a c c e s s a n d of f e r s w i t c h e d l o n g d i s t a n c e r a t e s f r o m a n u m b e r o f p r o v i d e r s , c u s t o m e r s c a n s e l e c t t h e r a t e p l a n b e s t s u i t e d t o t h e i r n e e d s w i t h o u t ha v i n g t o s h o p e a c h l o n g d i s t a n c e c a r r i e r s e p a r a t e l y . W e o f f e r t o o u r c u s t o m e r s , d i r e c t l y a n d t h r o u g h a g e n t s , a w i d e s e l e c t i o n o f te l e c o m m u n i c a t i o n s p r o d u c t s . T h i s p r o v i d e s t h e c u s t o m e r a o n e - s t o p s h o p p i n g o p p o r t u n i t y t o ob t a i n m a n y o f i t s t e l e c o m m u n i c a t i o n se r v i c e s . f r o m o n e s o u r c e , Bu y e r s U n i t e d . W e b e l i e v e c u s t o m e r s a r e a t t r a c t e d b y t h e f a c t t h a t B u y e r s U n i t e d p r o v i d e s ma n y ' o f th e i r se r v i c e s b e c a u s e t h e y r e c e i v e o n e b i l l a n d h a v e o n l y o n e p r o v i d e r t o c a l l w i t h a n y b i l l i n g o r s e r v i c e q u e s t i o n s . W e f u r t h e r b e l i e v e t h i s ag g r e g a t e d s e r v i c e a p p r o a c h e n a b l e s u s t o a t t r a c t a g e n t s t o s e l l o u r s e r v i c e s . B y s e l l i n g - B u y e r s U n i t e d s e r v i c e s , a g e n t s n o l o n g e r h a v e th e b u r d e n o f m a n a g i n g m u l t i p l e c o n t r a c t s w i t h m a n y t e l e c o m m u n i c a t i o n s c o m p a n i e s . O u r a g e n t s c a n c o m p l e t e a s a l e a t t h e c u s t o m e r si t e a n d c o u n t o n a c c u r a t e c o m m i s s i o n s f o r e v e n c o m p l i c a t e d p r o d u c t s u i t e s . A d d i t i o ' na l l y , a g e n t s e n j o y d e d i c a t e d c u s t o m e r s e r v i c e . We b e l i e v e c u s t o m e r s s e e p o s i t i v e d i f f e r e n c e s i n t h e w a y o u r s e r v i c e s a r e s o l d a n d s e r v e d c o m p a r e d t o o t h e r p r o v i d e r s . W i t h B u y e r s Un i t e d , c u s t o m e r s a r e n o t f o r c e d t o t a k e b u n d l e d s e r v i c e s o r e n t e r i n t o l o n g - te n n c o n t r a c t s f r o m o n e p r o v i d e r , w h i c h w e b e l i e v e a r e ty p i c a l s a l e s p r a c t i c e s of c o m p e t i t o r s . B e c a u s e o u r c u s t o m e r c o n t r a c t s a r e b a s e d o n u s e r r e q u i r e m e n t s r a t h e r t h a n b u n d l e d s e r v i c e s , Bu y e r s U n i t e d d e l i v e r s o n l y t h e r e q u e s t e d s e r v i c e s a t a n a p p r o p r i a t e c a p a c i t y a n d c o m p e t i t i v e p r i c e . Bu i l d i n g r e c o g n i t i o n o f o u r b r a n d s i s b e n e f i c i a l t o a t t r a c t i n g a d d i t i o n a l c u s t o m e r s a n d n e w s t r a t e g i c a l l i a n c e s . O u r f a i l u r e t o p r o m o t e an d m a i n t a i n o u r b r a n d s s u c c e s s f u l l y m a y r e s u l t i n s l o w e r g r o w t h , l o s s o f c u s t o m e r s , a n d l o s s o f m a r k e t s h a r e a n d s t r a t e g i c a l l i a n c e s . Ac c o r d i n g l y , w e i n t e n d t o c o n t i n u e p u r s u i n g a n a g g r e s s i v e b r a n d - e n h a n c e m e n t s t r a t e g y , w h i c h i n c l u d e s p r o m o t i o n a l p r o g r a m s a n d pu b l i c r e l a t i o n s a c t i v i t i e s . Em p l o y e e s As o f D e c e m b e r 3 1 , 2 0 0 3 , B u y e r s U n i t e d e m p l o y e d a t o t a l o f 1 6 7 f u l l t i m e a n d 2 8 p a r t t i m e pe r s o n s . N o n e o f o u r e m p l o y e e s i s re p r e s e n t e d b y a l a b o r u n i o n . W e h a v e n o t e x p e r i e n c e d a n y w o r k s t o p p a g e s a n d b e l i e v e r e l a t i o n s w i t h o u r e m p l o y e e s a r e g o o d . Ri s k a s s o c i a t e d w i t h o u r b u s i n e s s Ou r r e v e n u e s a n d o p e r a t i n g r e s u l t s m a y b e n e g a t i v e l y i m p a c t e d b y t h e p r i c i n g d e c i s i o n s o f o u r c o m p e t i t o r s a n d o u r p r o v i d e r s . Ou r r e v e n u e s f r o m p e r i o d t o p e r i o d d e p e n d o n t h e p r i c i n g f o r l o n g d i s t a n c e s e r v i c e w e c a n o b t a i n f r o m t h e w h o l e s a l e p r o v i d e r s o f th e s e s e r v i c e s . W e . a l s o m u s t p r i c e . ou r s e r v i c e s a t l e v e l s t h a t a r e c o m p e t i t i v e i n t h e ma r k e t p l a c e . T h i s i n d u s t r y h a s a h i s t o r y o f do w n w a r d p r e s s u r e o n l o n g d i s t a n c e s e r v i c e r a t e s a s a r e s u l t o f c o m p e t i t i o n a m o n g p r o v i d e r s . T o a c q u i r e a n d r e t a i n c u s t o m e r s w e of f e r t h e s e s e r v i c e s a t p r i c e s t h a t a r e p e r c e i v e d a s c o m p e t i t i v e i n c o n j u n c t i o n w i t h t h e o t h e r b e n e f i t s w e p r o v i d e . C o n s e q u e n t l y , f a l l i n g pr i c e s w i l l 1 i k e l y r e s u l t i n l o w e r i n g o u r r a t e s t o c u s t o m e r s , w h i c h w i l l r e d u c e r e v e n u e s . O n t h e o t h e r h a n d , h i g h e r p r i c e s c h a r g e d b y ou r p r o v i d e r s w i l l c u t in t o . g r o s s pr o f i t m a r g i n s u n l e s s w e r a i s e p r i c e s t o o u r c u s t o m e r s , , wh i c h m a y b e d i f f i c u l t f o r u s t o d o i f o u r ~o m p e t i t o r s a r e n o t s u b j e c t t o t h e s a m e u p w a r d p r i c i n g p r e s s u r e s o r c h o s e n o t t o i n c r e a s e p r i c e s n o t w i t h s t a n d i n g su c h p r e s s u r e . T o ma k e u p f o r p o t e n t i a l r e d u c t i o n s i n e i t h e r r e v e n u e s o r p r o f i t s , i t w o u l d b e n e c e s s a r y f o r u s t o c o n t i n u e t o m a k e s i g n i f i c a n t i n c r e a s e s i n ou r c u s t o m e r b a s e f r o m p e r i o d t o p e r i o d , a n d t h e r e i s n o a s s u r a n c e t h a t t h a t w e w i l l b e s u c c e s s f u l i n d o i n g s o . Ou r s u b s t a n t i a l d e b t a d v e r s e l y a f f e c t s o u r o p e r a t i o n s a n d f i n a n c i a l c o n d i t i o n . At D e c e m b e r 3 1 , 2 0 0 3 b o t T o w i n g s a n d c a p i t a l l e a s e o b l i g a t i o n s t o t a l e d a p p r o x i m a t e l y $ 1 1 . 9 m i l l i o n , w h i c h i n c l u d e s $ 3 . 5 m i l l i o n o f no t e s p a y a b l e t o c e r t a i n o f o u r d i r e c t o r s t h a t p a y i n t e r e s t a t 1 2 p e r c e n t p e r a n n u m , $ 4 . 2 m i l l i o n o f o b l i g a t i o n s r e l a t e d t o t h e p u r c h a s e o r ac q u i s i t i o n o f c u s t o m e r a c c o u n t s , a n d $ 4 . 1 m i l l i o n o f b o t T o w i n g s u n d e r o u r l i n e o f c r e d i t . A s u b s t a n t i a l a m o u n t o f o u r c a s h f l o w f r o m op e r a t i o n s i s u s e d t o s e r v i c e o u r d e b t r a t h e r t h a n t o p r o m o t e a n d e x p a n d o u r b u s i n e s s , w h i c h a d v e r s e l y a f f e c t s r e s u l t s o f o p e r a t i o n s . I n Ma r c h 2 0 0 4 , w e c o m p l e t e d a $ 8 . 7 m i l l i o n p r i v a t e e q u i t y i n v e s t m e n t i n B u y e r s U n i t e d a n d w i l l u s e a p p r o x i m a t e l y $ 3 m i l l i o n f o r re d u c t i o n o f d e b t . N e v e r t h e l e s s , w e e x p e c t t h a t s e r v i c i n g t h e r e m a i n i n g d e b t t h r o u g h t h e e n d of 2 0 0 4 w i l l co n t i n u e t o b e a u s e of f r e e ca s h f l o w t h a t c o u l d b e u s e d t o d e v e l o p o u r b u s i n e s s . Di s r u p t i o n s i n t h e o p e r a t i o n o f o u r t e c h n o l o g y c o u l d a d v e r s e l y a f f e c t o u r o p e r a t i o n s . We a r e d e p e n d e n t o n o u r c o m p u t e r d a t a b a s e s , b i l l i n g a n d a c c o u n t c o m p u t e r p r o g r a m s , I n t e r n e t p r o t o c o l n e t w o r k , a n d c o m p u t e r ha r d w a r e t h a t h o u s e s t h e s e s y s t e m s t o e f f e c t i v e l y o p e r a t e o u r b u s i n e s s a n d m a r k e t o u r s e r v i c e s . O u r c u s t o m e r s a n d p r o v i d e r s m a y be c o m e d i s s a t i s f i e d b y a n y s y s t e m f a i l u r e s t h a t i n t e n - u p t o u r ab i l i t y t o p r o v i d e o u r s e r v i c e t o t h e m . S u b s t a n t i a l o r r e p e a t e d s y s t e m fa i l u r e s w o u l d s i g n i f i c a n t l y r e d u c e t h e a t t r a c t i v e n e s s o f o u r s e r v i c e s . S i g n i f i c a n t d i s r u p t i o n i n t h e o p e r a t i o n o f t h e s e s y s t e m s w o u l d ad v e r s e l y a f f e c t o u r b u s i n e s s a n d r e s u l t s o f o p e r a t i o n s . , , ,.. . t o , . . . , T , - -. " .. . . . . - - - - .. . -. . Ou r e n h a n c e d s e r v i c e s a r e d e p e n d e n t o n l e a s e d t e l e c o m m u n i c a t i o n s l i n e s , a n d a s i g n i f i c a n t d i s r u p t i o n o r c h a n g e i n t h e s e s e r v i c e s co u l d a d v e r s e l y a f f e c t o u r b u s i n e s s . Th e e n h a n c e d s e r v i c e s w e o f f e r , s u c h a s a u t o m a t i c c a l l d i s t r i b u t i o n , f a x t o e m a i l , r e a l t i m e a c c o u n t m a n a g e m e n t , a n d t h e in N e t w o r k ( T M ) f a m i l y o f p r o d u c t s , a r e p r o v i d e d t o c u s t o m e r s t h r o u g h a d e d i c a t e d n e t w o r k o f e q u i p m e n t w e o w n c o n n e c t e d t h r o u g h le a s e d t e l e c o m m u n i c a t i o n s l i n e s w i t h c a p a c i t y d e d i c a t e d t o u s t h a t i s b a s e d o n I n t e r n e t p r o t o c o l , w h i c h m e a n s t h e c o m m u n i c a t i o n in i t i a t e d b y t h e c u s t o m e r i s c o n v e r t e d t o d a t a p a c k s t h a t a r e t r a n s m i t t e d t h r o u g h t h e d e d i c a t e d n e t w o r k a n d m a n a g e d b y o u r s o f t w a r e th a t r e s i d e s o n o u r e q u i p m e n t a t t a c h e d t o t h e n e t w o r k . We a l s o m o v e a p o r t i o n o f o u r v o i c e l o n g d i s t a n c e s e r v i c e o v e r t h i s d e d i c a t e d ne t w o r k , b e c a u s e i t l o w e r s o u r c o s t o f p r o v i d i n g t h e s e r v i c e f r o m t h e c o s t o f u s i n g t r a d i t i o n a l t r a n s m i s s i o n m e t h o d s . We l e a s e t e l e c o m m u n i c a t i o n l i n e s a n d s p a c e a t c o - lo c a t i o n f a c i l i t i e s f o r o u r e q u i p m e n t , w h i c h r e p r e s e n t s t h e b a c k b o n e o f o u r de d i c a t e d n e t w o r k , f r o m t h i r d p a r t y s u p p l i e r s . I f a n y o f t h e s e s u p p l i e r s i s u n a b l e o r u n w i l l i n g t o p r o v i d e o r e x p a n d t h e i r c u r r e n t l e v e l s of s e r v i c e t o u s t h a t e n a b l e u s t o s e r v e o u r c u s t o m e r s , t h e s e r v i c e s w e o f f e r w o u l d b e a d v e r s e l y a f f e c t e d . A l t h o u g h w e b e l i e v e l e a s e d te l e c o m m u n i c a t i o n s l i n e s a n d c o - lo c a t i o n f a c i l i t i e s a r e a v a i l a b l e f r o m a l t e r n a t i v e s u p p l i e r s , w e m i g h t n o t b e a b l e t o o b t a i n s u b s t i t u t e se r v i c e s f r o m o t h e r p r o v i d e r s a t r e a s o n a b l e o r c o m p a r a b l e p r i c e s o r i n a t i m e l y f a s h i o n . AI 1 y r e s u l t i n g d i s r u p t i o n s i n t h e s e r v i c e s w e of f e r t h a t a r e p r o v i d e d o v e r o u r d e d i c a t e d n e t w o r k w o u l d l i k e l y r e s u l t i n c u s t o m e r d i s s a t i s f a c t i o n a n d a d v e r s e l y a f f e c t o u r o p e r a t i o n s . Fu r t h e r m o r e , p r i c i n g i n c r e a s e s b y a n y o f t h e s u p p l i e r s w e r e l y o n f o r t h e d e d i c a t e d n e t w o r k c o u l d a d v e r s e l y a f f e c t o u r r e s u l t s o f op e r a t i o n s i f w e a r e un a b l e t o p a s s p r i c i n g in c r e a s e s t h r o u g h t o o u r c u s t o m e r s . Ou r b u s i n e s s c o u l d b e m a t e r i a l l y h a r m e d i f o u r c o m p u t e r s y s t e m s w e r e d a m a g e d . Su b s t a n t i a l l y a l l o f o u r d e d i c a t e d n e t w o r k s y s t e m s a r e l o c a t e d a t f o u r l o c a t i o n s i n L o s A n g e l e s , S a l t L a k e C i t y , D a l l a s , a n d N e w Y o r k . Ou r c u s t o m e r s e r v i c e , b i l l i n g , a n d s e r v i c e m a n a g e m e n t s y s t e m s a r e l o c a t e d a t o u t o f f i c e s i n B l u f f d a l e a n d D r a p e r , U t a h . F i r e s , f l o o d s ea r t h q u a k e s , p o w e r l o s s e s , t e l e c o m m u n i c a t i o n s f a i l u r e s , b r e a k - in s " an d s i m i l a r e v e n t s c o u l d d a m a g e t h e s e s y s t e m s . C o m p u t e r v i r u s e s , el e c t r o n i c b r e a k - in s , h u m a n eI T o r , o r o t h e r si m i l a r d i s r u p t i v e p r o b l e m s c o u l d a l s o a d v e r s e l y a f f e c t o u r s y s t e m s . W e d o n o t c a r r y bu s i n e s s i n t e I T U p t i o n i n s u r a n c e . Ac c o r d i n g l y , a n y s i g n i f i c a n t s y s t e m s d i s r u p t i o n c o u l d h a v e a m a t e r i a l a d v e r s e e f f e c t o n o u r b u s i n e s s fi n a n c i a l c o n d i t i o n , a n d r e s u l t s o f o p e r a t i o n s . We u s e t h e I n t e r n e t i n v a r i o u s a s p e c t s o f o u r b u s i n e s s . T h e v i a b i l i t y o f t h e I n t e r n e t a s a n i n f o r m a t i o n m e d i u m a n d c o m m e r c i a l ma r k e t p l a c e w i l l d e p e n d i n l a r g e p a r t u p o n t h e s t a b i l i t y a n d m a i n t e n a n c e o f t h e i n f r a s t r u c t u r e f o r p r o v i d i n g I n t e r n e t a c c e s s a n d ca r r y i n g I n t e r n e t t r a f f i c . Hi s t o r i c a l l y w e h a v e r e l i e d o n t h e I n t e r n e t f o r c u s t o m e r s e r v i c e a n d b i l l i n g . F a i l u r e t o d e v e l o p a r e l i a b l e n e t w o r k s y s t e m o r t i m e l y de v e l o p m e n t a n d a c c e p t a n c e o f c o m p l e m e n t a r y p r o d u c t s , s u c h a s h i g h - s p e e d a c c e s s s y s t e m s , c o u l d m a t e r i a l l y h a n n o u r b u s i n e s s . I n ad d i t i o n , t h e I n t e r n e t c o u l d l o s e i t s v i a b i l i t y d u e t o d e l a y s i n t h e d e v e l o p m e n t o r a d o p t i o n o f n e w s t a n d a r d s a n d p r o t o c o l s r e q u i r e d t o ha n d l e i n c r e a s e d l e v e l s o f I n t e r n e t a c t i v i t y o r d u e t o i n c r e a s e d g o v e r n m e n t r e g u l a t i o n . I f t h e I n t e r n e t d o e s n o t r e m a i n a v i a b l e c o n d u i t fo r d a t a a n d t r a n s a c t i o n a l t r a f f i c o r t h e m a n n e r i n w h i c h i t n o w o p e r a t e s c h a n g e s s i g n i f i c a n t l y , t h e n o u r b u s i n e s s a n d r e s u l t s o f op e r a t i o n s c o u l d b e a d v e r s e l y a f f e c t e d . A f u n d a m e n t a l r e q u i r e m e n t f o r o n l i n e c o m m u n i c a t i o n s i s t h e s e c u r e t r a n s m i s s i o n o f c o n f i d e n t i a l i n f o r m a t i o n o v e r p u b l i c n e t w o r k s . Ou r f a i l u r e t o p r o t e c t t h i s c o n f i d e n t i a l i n f o r m a t i o n c o u l d r e s u l t i n l i a b i l i t y . If t h i r d p a r t i e s s u c c e e d i n p e n e t r a t i n g o u r ne w o r k se c u r i t y o r o t h e r w i s e m i s a p p r o p r i a t e o u r c u s t o m e r i n f o r m a t i o n , w e c o u l d b e s u b j e c t to l i a b i l i t y . O u r i i a b i l i t y c o u l d i n c l u d e c l a i m s f o r u n a u t h o r i z e d p u r c h a s e s w i t h c r e d i t c a r d o r b a n k i n g i n f o r m a t i o n , i m p e r s o n a t i o n o r ot h e r s i m i l a r f r a u d c l a i m s , a s w e l l a s f o r . 1 . ot h e r m i s u s e s o f p e r s o n a l i n f o n n a t i o n , i n c l u d i n g f o r u n a u t h o r i z e d m a r k e t i n g p u r p o s e s . T h e s e c l a i m s c o u l d r e s u l t i n l i t i g a t i o n a n d ad v e r s e p u b l i c i t y , w h i c h c o u l d h a v e . a m a t e r i a l a d v e r s e e f f e c t o n o u r r e p u t a t i o n , b u s i n e s s , a n d r e s u l t s o f o p e r a t i o n s . Ou r g r o w t h a n d r e s u l t s o f o p e r a t i o n s a r e n o t p r e d i c t a b l e , w h i c h m e a n s a n i n v e s t m e n t i n u s h a s g r e a t e r r i s k . Bu y e r s U n i t e d e x p e r i e n c e d s i g n i f i c a n t g r o w t h i n 2 0 0 3 , p r i m a r i l y t h r o u g h i n t e r n a l g r o w t h a n d t h e p u r c h a s e o f c u s t o m e r a c c o u n t s . Re c e n t a c q u i s i t i o n s o f a s s e t s a n d c u s t o m e r s h a v e s u b s t a n t i a l l y i n c r e a s e d o u r o p e r a t i o n s . We ha v e n o o t h e r c u s t o m e r b a s e a c q u i s i t i o n s un d e r c o n s i d e r a t i o n a n d c a n n o t p r e d i c t i f o r w h e n an o t h e r . s u c h a c q u i s i t i o n op p o r t u n i t y m a y p r e s e n t i t s e l f . C o n s e q u e n t l y , i t i s n o t po s s i b l e t o p r e d i c t w i t h a n y c e r t a i n t y t h e g r o w t h o f o u r b u s i n e s s o v e r t h e n e x t y e a r , w h e t h e r i n t e r n a l l y o r t h r o u g h a c q u i s i t i o n s . O u r ab i l i t y t o c o n t i n u e o u r g r o w t h a n d p r o f i t a b i l i t y w i l l d e p e n d o n a n u m b e r o f f a c t o r s , i n c l u d i n g o u r a b i l i t y t o m a i n t a i n a n d e x p a n d o u r in d e p e n d e n t a g e n t n e t w o r k , t h e a v a i l a b i l i t y o f c a p i t a l t o f u n d p u r c h a s e s o f c u s t o m e r s o r a c q u i s i t i o n s , e x i s t i n g a n d e m e r g i n g co m p e t i t i o n , a n d o u r a b i l i t y t o m a i n t a i n s u f f i c i e n t p r o f i t m a r g i n s d e s p i t e p r i c i n g p r e s s u r e s . F u r t h e n n o r e , t h e g r o w t h a n d d e v e l o p m e n t of o u r b u s i n e s s m a y b e h a r m e d i f w e a r e u n a b l e t o a d a p t a n d e x p a n d o u r s y s t e m s , p r o c e d u r e s , a n d c o n t r o l s t o s u p p o r t a n d m a n a g e o u r gr o w t h . A l l of t h e s e fa c t o r s i n d i c a t e th e r e c o u l d be f l u c t u a t i o n s i n o u r r e s u l t s o f o p e r a t i o n s a n d v o l a t i l i t y i n o u r s t o c k p r i c e t h a t c o u l d dx p o s e a n i n v e s t o r t o g r e a t e r r i s k . Ou r i n a b i l i t y to p r o m o t e ou r n a m e a n d s e r v i c e c o u l d a d v e r s e l y a f f e c t t h e d e v e l o p m e n t o f o u r b u s i n e s s . Bu i l d i n g r e c o g n i t i o n o f o u r b r a n d n a m e , " UC N " , i s b e n e f i c i a l t o a t t r a c t i n g a d d i t i o n a l c u s t o m e r s , o b t a i n i n g f a v o r a b l e r e s e l l e r ag r e e m e n t s w i t h p r o v i d e r s o f l o n g d i s t a n c e , a n d es t a b l i s h i n g s t r a t e g i c re l a t i o n s h i p s w i t h i n d e p e n d e n t a g e n t s a n d b u s i n e s s e s t h a t c a n fa c i l i t a t e o r e n h a n c e o u r s e r v i c e o f f e r i n g s an d m a r k e t i n g ef f o r t s . I n J a n u a r y 2 0 0 4 w e f i l e d a n a p p l i c a t i o n w i t h t h e U . S. P a t e n t a n d Tr a d e m a r k O f f i c e t o r e g i s t e r t h e m a r k , b u t h a v e y e t t o r e c e i v e a n y r e s p o n s e o n t h e a p p l i c a t i o n . If w e f a i l to o b t a i n r e g i s t r a t i o n o f U C N . w e m a y c o n s i d e r a d o p t i n g ne w m a r k s f o r p r o m o t i o n , s o w e w o u l d g a i n l i t t l e f r o m p r o m o t i n g U CN . E v e n i f w e a r e s u c c e s s f u l i n re g i s t e r i n g t h e m a r k , o u r f a i l u r e t o p r o m o t e a n d m a i n t a i n o u r b r a n d n a m e s u c c e s s f u l l y m a y r e s u l t i n s l o w e d g r o w t h , l o s s o f c u s t o m e r s , lo s s o f m a r k e t sh a r e , . an d l o s s o f s t r a t e g i c r e l a t i o n s h i p s . We ca n n o t a s s u r e y o u t h a t w e w i l l b e a b l e to p r o m o t e ou r b r a n d n a m e s a s f u l l y as w e w o u l d l i k e , o r t h a t p r o m o t i n g o u r b r a n d n a m e w i l l e n a b l e u s t o b e c o m p e t i t i v e o r i m p r o v e o u r r e s u l t s o f o p e r a t i o n s . Ou r d e v e l o p m e n t o f e n h a n c e d s e r v i c e s c o u l d s u b j ec t u s t o c l a i m s o f p a t e n t i n f r i n g e m e n t t h a t w o u l d a d v e r s e l y a f f e c t o u r r e s u l t s o f op e r a t i o n s . We of f e r e n h a n c e d s e r v i c e s t h r o u g h ou r d e d i c a t e d ne t w o r k , s u c h a s f a x t o e m a i l . T h i s , a n d o t h e r e n h a n c e d s e r v i c e s , h a s b e e n t h e su b j e c t of c l a i m s b y c e r t a i n p a t e n t h o l d e r s t h a t p r o vi d i n g t h e e n h a n c e d s e r v i c e s v i o l a t e s ex i g t i n g p a t e n t r i g h t s c o v e r i n g t h e m a n n e r a n d ! me t h o d b y w h i c h t h e s e r v i c e s a r e p e r f o n n e d . W e h a v e n o t r e c e i v e d a n y n o t i c e o r c l a i m f r o m a n y p a r t y t h a t a n y s e r v i c e w e o f f e r vi o l a t e s a n y s u c h r i g h t s . S h o u l d w e r e c e i v e s u c h a n o t i c e , w e e x p e c t t h a t t h e p a t e n t h o l d e r w o u l d s e e k a l i c e n s i n g a r r a n g e m e n t i n wh i c h w e w o u l d b e r e q u i r e d t o p a y a l i c e n s e f e e t o c o n t i n u e t o o f f e r t h e s e r v i c e , a n d m a y s e e k l i c e n s e p a y m e n t f o r p a s t s a l e s o f t h e se r v i c e u s i n g t h e a l l e g e d p a t e n t e d t e c h n o l o g y . P a y m e n t o f a n y s u c h l i c e n s e f e e s w o u l d h a v e a n a d v e r s e i m p a c t o n t h e n e t r e v e n u e ge n e r a t e d f r o m s a l e s o f t h e e n h a n c e d s e r v i c e s . Re g u l a t i o n o f I P t e l e p h o n y s e r v i c e s i s u n c l e a r , s o t h e i m p o s i t i o n o f s i g n i f i c a n t r e g u l a t i o n i n t h e f u t u r e c o u l d a d v e r s e l y a f f e c t o u r op e r a t i o n s . We d e l i v e r o u r e n h a n c e d s e r v i c e s a n d m o v e o t h e r l o n g d i s t a n c e s e r v i c e t h r o u g h o u r V o I P N e t w o r k . A t b o t h t h e F e d e r a l a n d s t a t e le v e l , p r o c e e d i n g s a n d i n v e s t i g a t i o n s a r e p e n d i n g w i t h r e s p e c t t o w h e t h e r I P - e n a b l e d v o i c e c o m m u n i c a t i o n s a r e t e l e c o m m u n i c a t i o n s se r v i c e s s u b j e c t t o F e d e r a l a n d s t a t e r e g u l a t i o n . A d e t e r m i n a t i o n t h a t s u c h s e r v i c e s a r e s u b j e c t t o r e g u l a t i o n w o u l d l i k e l y i n c r e a s e t h e co s t o f s e r v i c e s w e p r o v i d e , w h i c h w o u l d a d v e r s e l y a f f e c t o u r r e s u l t s o f o p e r a t i o n s . E v e n i f a d e t e r m i n a t i o n i s m a d e t h a t o u r I P de l i v e r e d s e r v i c e s a r e n o t s u b j e c t t o c u r r e n t r e g u l a t i o n , t h e r e i s n o a s s u r a n c e t h a t F e d e r a l o r s t a t e g o v e r n m e n t s w i l l n o t i m p o s e re g u l a t i o n o n I F - e n a b l e d c o m m u n i c a t i o n s i n t h e f u t u r e t h a t w o u l d a d d s u b s t a n t i a l l y t o o u r c o s t s o f d o i n g b u s i n e s s . Fu t u r e s a l e s o r t h e p o t e n t i a l f o r s a l e o f a s u b s t a n t i a l n u m b e r o f s h a r e s o f o u r co m n 1 o n s t o c k c o u l d c a u s e t h e t r a d i n g pr i c e o f o u r co m m o n s t o c k t o d e c l i n e a n d c o u l d i m p a i r o u r a b i l i t y t o r a i s e c a p i t a l t h r o u g h s u b s e q u e n t e q u i t y o f f e r i n g s . As o f M a r c h 1 5 , 20 0 4 , w e h a v e 1 2 99 4 07 9 s h a r e s o f c o m m o n s t o c k o u t s t a n d i n g , o f w h i c h 4 60 8 , 73 9 s h a r e s a r e f r e e l y t r a d a b l e , 04 4 79 4 s h a r e s m a y b e s o l d s u b j e c t t o t h e v o l u m e , t i m i n g , a n d o t h e r c o n d i t i o n s o f R u l e 1 4 4 a d o p t e d u n d e r t h e S e c u r i t i e s A c t o f 19 3 3 , 8 0 8 , 54 6 s h a r e s m a y b e s o l d s u b j e c t t o t h e v o l u m e , t i m i n g , a n d o t h e r co n d i t i o n s o f R u l e i4 4 b e g i n n i n g M a y 1 , 20 0 4 a n d t h e re m a i n i n g 4 53 2 , 00 0 s h a r e s m a y b e s o l d s u b j e c t t o t h e v o l u m e , t i m i n g , a n d o t h e r c o n d i t i o n s o f R u l e 1 4 4 b e g i n n i n g M a r c h 1 5 , 20 0 5 . We a g r e e d w i t h t h e h o l d e r s o f 5 , 34 0 54 6 r e s t r i c t e d s h a r e s t o f i l e a r e g i s t r a t i o n s t a t e m e n t w i t h t h e S e c u r i t i e s a n d E x c h a n g e Co m m i s s i o n i n A p r i l 2 0 0 4 f o r t h e p u r p o s e o f r e g i s t e r i n g r e s a l e o f t h e i r s h a r e s . In . a d d i t i o n , w e h a v e o u t s t a n d i n g w a I T a n t s , ' op t i o n s a n d c o n v e r t i b l e n o t e s t o . ac q u i r e 7 , 64 6 , 58 3 a d d i t i o n a l s h a r e s t h a t a r e r e g i s t e r e d f o r sa l e b y t h e h o l d e r s i n t h e p u b l i c m a r k e t u n d e r a r e g i s t r a t i o n s t a t e m e n t f i l e d w i t h t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n i n Se p t e m b e r 2 0 0 3 , w h i c h h a s b e e n t e m p o r a r i l y s u s p e n d e d u n t i l w e f i l e a n a m e n d m e n t u p d a t i n g t h e r e g i s t r a t i o n s t a t e m e n t w i t h o u r fi n a n c i a l s t a t e m e n t s f o r 2 0 0 3 a n d o t h e r i n f o r m a t i o n . A s s u m i n g a l l t h e s e Wa I T a n t s a n d o p t i o n s a r e ex e r c i s e d , t h e r e w o u l d b e 2 0 , 64 0 , 66 2 sh a r e s o f c o m m o n s t o c k i s s u e d a n d o u t s t a n d i n g . W e h a v e a l s o r e s e r v e d f o r f u t u r e - i s s u a n c e 6 , 25 8 , 92 2 a d d i t i o n a l s h a r e s o f c o m m o n st o c k a s f o l l o w s : a 3 , 92 9 , 00 0 s h a r e s i s s u a b l e o n c o n v e r s i o n o f o u t s t a n d i n g pr e f e l T e d s t o c k ; 0 U p t o 2 , 00 6 , 35 1 s h a r e s u n d e r l y i n g o t h e r W a I T a n t s an d o p t i o n s t h a t w e r e g r a n t e d a n d r e m a i n e d o u t s t a n d i n g a s o f t h e d a t e o f t h i s fi l i n g ; 0 U p t o 1 7 3 , 57 1 s h a r e s r e s e r v e d f o r i s s u a n c e u n d e r o u r s t o c k p l a n s ; a n d 0 U p t o 1 5 0 , 00 0 s h a r e s r e s e r v e d f o r i s s u a n c e o n c o n v e r s i o n o f o u t s t a n d i n g n o t e s . Of t h e 3 , 92 9 , 00 0 s h a r e s o f c o m m o n s t o c k i s s u a b l e o n c o n v e r s i o n o f o u t s t a n d i n g p r e f e r r e d s t o c k , 3 , 37 4 00 0 m a y b e s o l d w i t h o u t li m i t a t i o n u n d e r R u l e 1 4 4 ( k ) . Sa l e s o f a s u b s t a n t i a l n u m b e r o f s h a r e s o f o u r c o m m o n s t o c k i n t h e p u b l i c m a r k e t s , o r t h e p e r c e p t i o n t h a t t h e s e s a l e s m a y o c c u r , c o u l d ca u s e t h e m a r k e t p r i c e oi o u r s t o c k to d e c l i n e , w h i c h c o u l d a d v e r s e l y a f f e c t a n i n v e s t m e n t i n o u r s t o c k a n d c o u l d m a t e r i a l l y i m p a i r o u r ab i l i t y t o r a i s e c a p i t a l t h r o u g h t h e s a l e o f a d d i t i o n a l e q u i t y s e c u r i t i e s . T h e h o l d e r s o f t h e s e o u t s t a n d i n g w a r r a n t s , o p t i o n s , a n d co n v e r t i b l e s e c u r i t i e s h a v e t h e o p p o r t u n i t y t o p r o f i t f r o m a r i s e i n t h e v a l u e o r m a r k e t p r i c e o f o u r c o m m o n s t o c k a n d t o e x e r c i s e pu r c h a s e o r c o n v e r s i o n r i g h t s w h e n w e c o u l d o b t a i n e q u i t y c a p i t a l o n m o r e f a v o r a b l e t e n n s t h a n t h o s e c o n t a i n e d i n t h e s e s e c u r i t i e s . IT E M 2 . D E S C R I P T I O N O F P R O P E R T I E S Bu y e r s U n i t e d l e a s e s e x e c u t i v e o f f i c e s p a c e i n B l u f f d a l e , U t a h , a s u b u r b o f S a l t L a k e C i t y . T h e o f f i c e s c o n s i s t o f a p p r o x i m a t e l y 30 , 00 0 s q u a r e f e e t . T h e c u t T e n t m o n t h l y l e a s e r a t e i s $ 3 2 30 7 . T h e l e a s e f o r o f f i c e s p a c e e x p i r e s i n J a n u a r y 2 0 0 7 , b u t w e h a v e a n op t i o n t o r e n e w t h e l e a s e f o r a n a d d i t i o n a l t h r e e t o f i v e y e a r s . Th r o u g h N o v e m b e r 2 0 0 4 , B u y e r s U n i t e d i s -l e a s i n g 1 4 33 9 s q u a r e f e e t o f s p a c e a t 13 7 5 1 " S . W a d s w o r t h Pa r k D r i v e , D r a p e r , U t a h , a t a mo n t h l y c o s t o f $ 1 6 , 72 8 . Bu y e r s U n i t e d b e l i e v e s t h a t t h e o f f i c e s p a c e i n c l u d e d i n b o t h f a c i l i t i e s i s a d e q u a t e f o r i t s a n t i c i p a t e d n e e d s f o r a t l e a s t t h e n e x t mo n t h s . IT E M 3 . L E G A L P R O C E E D I N G S In J u n e 2 0 0 1 , B u y e r s U n i t e d e n t e r e d i n t o aj o i n t s a l e s ag r e e m e n t w i t h I n f o t o p i a , I n c . , a d i r e c t r e s p o n s e - ma r k e t e r . I n c o n n e c t i o n w i t h th e a g r e e m e n t , I n f o t o p i a 1 0 a n e d - $5 0 0 , 00 0 t o B u y e r s U n i t e d . S u b s e q u e n t t o e n t e r i n g i n t o t h e s a l e s a g r e e m e n t , t h e t w o c o m p a n i e s de c i d e d n o t t o p u r s u e f u r t h e r a n y j o i n t a c t i v i t y . I n D e c e m b e r 2 0 0 1 , B u y e r s U n i t e d n e g o t i a t e d a s e t t l e m e n t o f t h e $ 5 0 0 , 00 0 l o a n i n wh i c h B u y e r s U n i t e d p a i d $ 1 2 0 , 00 0 a n d i s s u e d 3 5 00 0 s h a r e s o f c o m m o n s t o c k i n e x c h a n g e f o r c a n c e l i n g t h e o u t s t a n d i n g o b l i g a t i o n pl u s $ 2 5 , 92 1 i n a c c r u e d i n t e r e s t . T h e s t o c k h a d a f a i r m a r k e t v a l u e o f $ 2 2 , 40 1 . A c c o r d i n g l y , b a s e d o n t h e s e a m o u n t s , w e r e c o r d e d a ga i n o n t h e e a r l y e x t i n g u i s h m e n t s o f t h e d e b t i n t h e a m o u n t o f $ 3 8 3 , 52 0 . H o w e v e r , u n b e k n o w n s t t o u s , d u r i n g 2 0 0 1 I n f o t o p i a al l e g e d l y e n t e r e d i n t o a G e n e r a l S e c u r i t y A g r e e m e n t w i t h S e a S p r a y - , '" - , . " " . , . . . " ~ - . . . . . , . . - " , "" " " " ' " t ;I ' " "" " " " , ' " -- , , " , " . " , , " , - - , . . , - .. . , . "m " " " " " " " " . . . " " " , - , . . . . . . . . . . . , , , . . " " . " " " " , , '" Ho l d i n g s , L t d . , w h i c h p u r p o r t e d l y i n c l u d e d t h e l o a n o b l i g a t i o n . S e a S p r a y a s s e r t e d t h a t i t h a d a p e r f e c t e d s e c u r i t y i n t e r e s t i n t h e ob l i g a t i o n a n d d e m a n d e d p a y m e n t a s s u c c e s s o r - in - in t e r e s t t o I n f o t o p i a . W e d e n i e d t h e c l a i m a n d f i l e d a n a r b i t r a t i o n p r o c e e d i n g t o re s o l v e t h e i s s u e . S e a S p r a y a t t e m p t e d t o p u r s u e i t s c l a i m i n N e w Y o r k s t a t e c o u r t , w h i c h w e r e m o v e d t o f e d e r a l c o u r t i n N e w Y o r k , an d t h e f e d e r a l c o u r t d i s m i s s e d t h e a c t i o n p u r s u a n t t o a n o r d e r t o t h e e f f e c t S e a S p r a y m u s t p u r s u e i t s c l a i m s i n t h e a r b i t r a t i o n pr o c e e d i n g . A n a r b i t r a t i o n h e a r i n g w a s h e l d i n D e c e m b e r 2 0 0 3 , a t w h i c h S e a S p r a y f a i l e d t o m a k e a n y a p p e a r a n c e o r s u b m i s s i o n a f t e r re c e i v i n g a l l r e q u i r e d n o t i c e . T h e a r b i t r a t o r e n t e r e d a d e f a u l t i n f a v o r o f B u y e r s U n i t e d a n d i t s a w a r d f u r t h e r f o u n d i n f a v o r o f B u y e r s Un i t e d a s a m a t t e r o f t h e e v i d e n c e p r e s e n t e d a n d a s a m a t t e r o f l a w . I n o u r v i e w t h i s m a t t e r h a s b e e n r e s o l v e d f u l l y i n o u r f a v o r a n d w e ha v e n o o b l i g a t i o n o r l i a b i l i t y t o S e a S p r a y . Bu y e r s U n i t e d i s t h e su b j e c t o f c e r t a i n o t h e r le g a l m a t t e r s , w h i c h i t c o n s i d e r s i n c i d e n t a l t o i t s b u s i n e s s a c t i v i t i e s . I t i s t h e o p i n i o n o f ma n a g e m e n t , a f t e r d i s c u s s i o n w i t h l e g a l c o u n s e l , t h a t t h e u l t i m a t e d i s p o s i t i o n o f t h e s e o t h e r m a t t e r s w i l l n o t h a v e a m a t e r i a l i m p a c t o n th e f i n a n c i a l p o s i t i o n , l i q u i d i t y o r r e s u l t s o f o p e r a t i o n s o f B u y e r s U n i t e d . IT E M 4 . S U B M I S S I O N O F M A T T E R S T O A V O T E O F S E C U R I T Y H O L D E R S No m a t t e r w a s s u b m i t t e d t o a v o t e o f s e c u r i t y h o l d e r s d u r i n g t h e q u a r t e r e n d e d D e c e m b e r 3 1 , 2 0 0 3 . PA R T I I IT E M 5 . M A R K E T F O R C O M M O N E Q U I T Y A N D R E L A T E D S T O C K H O L D E R M A T T E R S ; R E C E N T S A L E S O F UN R E G I S T E R E D S E C U R I T I E S Ma r k e t p r i c e a n d s t o c k h o l d e r m a t t e r s Th e . co m m o n s t o c k of B u y e r s U n i t e d t r a d ~ s i n t h e o v e r - th e - c o u n t e r m a r k e t . T h e f o l l o w i n g t a b l e s e t s f o r t h f o r t h e r e s p e c t i v e p e r i o d s in d i c a t e d t h e p r i c e s o f t h e c o m m o n s t o c k ' in t h e o v e r - th e - c o u n t e r m a r k e t ; a s r e p o r t e d a n d s u m m a r i z e d o n t h e O T C B u l l e t i n B o a r d . Su c h p r i c e s a r e b a s e d o n i n t e r - de a l e r b i d a n d a s k p r i c e s , w i t h o u t m a r k u p , m a r k d o w n , c o m m i s s i o n s , o r a d j u s t m e n t s a n d m a y n o t re p r e s e n t a c t u a l t r a n s a c t i o n s . Ca l e n d a r Q u a r t e r En d e d : Hi g h B i d ($ ) Lo w B i d ($ ) - - - -- - - - - - -- - - - - - - - - - - - -- - - - - - - - - - - -- - - - - - - - - - Ma r c h 3 1 , 2 0 0 2 Ju n e 30 , 2 0 0 2 Se p t e m b e r 3 0 , 2 0 0 2 De c e m b e r 3 1 , 2 0 0 2 30 ' Ca l e n d a r Q u a r t e r En d e d : Hi q h B i d ( $ ) Lo w B i d ( $ ) -- - - - - - - -- - - - - - - - - - - - - - -- - - - - - - - - - - -- - - - - - - - - - Ma r c h 3 1 , 2 0 0 3 Ju n e . 30 , 2 0 0 3 Se p t e m b e r 3 0 , 2 0 0 3 De c e m b e r 3 1 , 2 0 0 3 95 . Si n c e i n c e p t i o n , n o d i v i d e n d s h a v e b e e n p a i d o n t h e c o m m o n s t o c k . B u y e r s U n i t e d i n t e n d s t o r e t a i n a n y e a r n i n g s f o r u s e i n i t s bu s i n e s s a c t i v i t i e s ~ s o i t i s n o t e x p e c t e d th a t a n y d i v i d e n d s o n t h e c o m m o n s t o c k w i l l b e d e c l a r e d a n d p a i d i n t h e f o r e s e e a b l e f u t u r e . A s of M a r c h 1 5 , 2 0 0 4 , t h e r e w e r e o u t s t a n d i n g 1 ~ 82 7 50 0 s h a r e s o f S e r i e s A C o n v e r t i b l e P r e f e r r e d S t o c k a n d 4 2 0 , 30 0 s h a r e s of S e r i e s B Co n v e r t i b l e P r e f e r r e d S t o c k . U n d e r t h e t e n n s of t h i s p r e f e r r e d s t o c k , B u y e r s U n i t e d c a n n o t m a k e a n y d i s t r i b u t i o n s o n i t s c o m m o n st o c k w i t h o u t t h e a p p r o v a l or a m a j o r i t y o f t h e pr e f e r r e d s t o c k h o l d e r s . A t M a r c h 15 ~ 2 0 0 4 , t h e r e w e r e a p p r o x i m a t e l y 4 25 0 h o l d e r s o f re c o r d o f t h e c o m m o n s t o c k . Re p u r c h a s e s o f c o m m o n s t o c k In D e c e m b e r 2 0 0 3 , a h o l d e r o f 1 0 0 , 00 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k c o n v e r t e d a l l o f t h o s e s h a r e s t o 5 0 0 00 0 s h a r e s of c o m m o n s t o c k . I n J a n u a r y 2 0 0 4 , t h e h o l d e r s o l d t h o s e c o m m o n s h a r e s p l u s 1 4 56 0 a d d i t i o n a l s h a r e s , o r a t o t a l o f 5 1 4 56 0 s h a r e s , t o Bu y e r s U n i t e d f o r $ 5 0 0 00 0 i n a p r i v a t e l y n e g o t i a t e d t r a n s a c t i o n . ". , " " R I "" " . " "" " " 11 ' " ". " I t "" " . " . " " " , . " , . . " . . " " " " " " " . . . . " . '" " " ' " " " .. . . . . . - " ' . . . , . . ". . . . . . . . . . . " . , , " , , ' " ' . ".. . . . . .. . . . . . , ,. . . . . . . . . . IT E M 6 . M A N A G E M E N T ' S D I S C U S S I O N A N D A N A L Y S I S O F F I N A N C I A L CO N D I T I O N A N D R E S U L T S O F . O P E R A T I O N S Ov e r v i e w Bu y e r s U n i t e d i s a d o m e s t i c t e l e c o m m u n i c a t i o n s c o m p a n y t h a t o f f e r s a n d s e l l s a w i d e r a n g e o f l o n g d i s t a n c e a n d r e l a t e d co m m u n i c a t i o n s e r v i c e s t o b u s i n e s s a n d r e s i d e n t i a l c u s t o m e r s . I n t h e p a s t w e f u n c t i o n e d a s a n a g g r e g a t o r a n d r e s e l l e r o f te l e c o m m u n i c a t i o n s s e r v i c e s p r o v i d e d b y o t h e r s . W e i n t e n d t o c o n t i n u e t o p u r s u e a n d d e v e l o p t h i s t y p e o f b u s i n e s s . H o w e v e r , i n De c e m b e r 2 0 0 2 B u y e r s U n i t e d e n t e r e d i n t o a g r e e m e n t s t o p u r c h a s e a n d m a n a g e a s s e t s o f A c c e r i s C o m m u n i c a t i o n s I n c . ( f o r m e r l y Li n k , I n c . ) a n d i t s s u b s i d i a r y , I - Li n k C o m m u n i c a t i o n s , I n c . , a n d l i c e n s e i n p e r p e t u i t y s o f t w a r e d e v e l o p e d b y I - Li n k f o r t h e o p e r a t i o n of a V o i c e o v e r I n t e r n e t P r o t o c o l c o m m u n i c a t i o n s n e t w o r k ( V o I P N e t w o r k ) . W e c l o s e d t h e t r a n s a c t i o n s i n M a y 2 0 0 3 . W i t h t h e s e ne w l y a c q u i r e d a s s e t s w e c a n n o w d e v e l o p a n d o f f e r a s a p r o v i d e r e n h a n c e d s e r v i c e s , s u c h a s f a x t o e m a i l , a n d t r a n s m i t d a t a a n d o t h e r co m m u n i c a t i o n s e r v i c e s f o r a p o r t i o n o f t h e j o u r n e y o v e r o u r V o I P N e t w o r k r a t h e r t h a n e n t i r e l y t h r o u g h t h i r d p a r t y p r o v i d e r s . I n Oc t o b e r 2 0 0 3 , B u y e r s U n i t e d a c q u i r e d t h e e x c l u s i v e r i g h t t o s e l l a n d m a n a g e t h e e n h a n c e d t e l e c o m m u n i c a t i o n s f u n c t i o n s o f M y A C D In c . w i t h a o n e - ye a r o p t i o n t o p u r c h a s e i t a t a p r i c e o f a p p r o x i m a t e l y $ 6 . 8 m i l l i o n . W i t h t h e M y A C D t e c h n o l o g y w e c a n o f f e r a n e w pr o d u c t ~ p p r o a c h t h a t c o m b i n e s o u r n a t i o n a l V o I P N e t w o r k w i t h o n - de m a n d p r o p r i e t a r y t e l e p h o n y s o f t w a r e f o r c o n t a c t ha n d l i n g / m a n a g e m e n t a p p l i c a t i o n s . We a r e c h a n g i n g th e w a y m i s s i o n c r i t i c a l a p p l i c a t i o n s a r e d e l i v e r e d a n d p r i c e d f o r t h e c o n t a c t ce n t e r m a r k e t p l a c e , o r f o r a n y b u s i n e s s o r d e p a r t m e n t s e e k i n g t o i m p r o v e h o w i t m a n a g e s t h e p r o d u c t i v i t y a n d q u a l i t y o f i t s c u s t o m e r co n t a c t o p p o r t u n i t i e s . In D e c e m b e r 2 0 0 2 , B u y e r s U n i t e d a l s o e n t e r e d i n t o a n a g r e e m e n t w i t h T o u c h A m e r i c a , I n c . , a s u b s i d i a r y o f T o u c h A m e r i c a H o l d i n g s In c . , t o p u r c h a s e a s u b s t a n t i a l n u m b e r o f i t s s w i t c h e d v o i c e t e l e c o m m u n i c a t i o n c u s t o m e r s , i n c l u d i n g t h e c a r r i e r i d e n t i f i c a t i o n c o d e us e d t o s e r v i c e t h o s e c u s t o m e r s . I n J u n e 2 0 0 3 , w e a m e n d e d t h e p u r c h a s e a g r e e m e n t t o a c q u i r e a d d i t i o n a l s w i t c h e d v o i c e a n d d e d i c a t e d te l e c o m m u n i c a t i o n s c u s t o m e r s a n d c o r r e c t d i s c r e p a n c i e s i n t h e l i s t o f c u s t o m e r s o r i g i n a l l y p u r c h a s e d i n D e c e m b e r 2 0 0 2 . T h e t o t a l pu r c h a s e p r i c e w a s $ 6 . 5 m i l l i o n . B u y e r s U n i t e d m a d e a n i n i t i a l p a y m e n t o f $ 3 . 0 m i l l i o n t o T o u c h A m e r i c a i n D e c e m b e r 2 0 0 2 a n d h a s ma d e a d d i t i o n a l c a s h p a y m e n t s t o t a l i n g $ 3 . 4 m i l l i o n t h r o u g h M a r c h 4 20 0 4 . T h e b a l a n c e o f $ 9 3 , 98 8 i s e x p e c t e d t o b e p a i d i n A p r i l 20 0 4 . Du r i n g A u g u s t 2 0 0 3 , B u y e r s U n i t e d p u r c h a s e d a p p r o x i m a t e l y 1 2 00 0 l o n g d i s t a n c e c u s t o m e r s f r o m G l y p h i c s C o m m u n i c a t i o n s , I n c . fo r $ 5 4 3 , 55 8 . Bu y e r s U n i t e d e n t e r e d i n t o a n a g r e e m e n t t o p u r c h a s e 3 7 d e d i c a t e d l o n g d i s t a n c e c u s t o m e r s f r o m S o u r c e C o m m u n i c a t i o n s , L L C f o r $7 5 0 , 00 0 i n F e b r u a r y 2 0 0 4 . C l o s i n g o f t h e a c q u i s i t i o n w a s s u b j e c t t o c o m p l y i n g w i t h a p p l i c a b l e f e d e r a l a n d s t a t e r e g u l a t i o n p e r t a i n i n g to t r a n s f e r o f t h e c u s t o m e r s . A l l o f t h e r e g u l a t o r y r e q u i r e m e n t s w e r e s a t i s f i e d a n d t h e a c q u i s i t i o n o f t h e c u s t o m e r s i s c o m p l e t e d We g e n e r a t e i n t e r n a l g r o w t h b y p u r s u i n g m u l t i p l e m a r k e t i n g a v e n u e s , i n c l u d i n g u s i n g i n d e p e n d e n t a g e n t s , m a r k e t i n g t h r o u g h t h e In t e r n e t , a n d s e l l i n g t h r o u g h o u r d i r e c t s a l e s f o r c e . W e i n t e n d t o e x p a n d a n d d e v e l o p o u r d i r e c t s a l e s f o r c e a n d v a l u e - a d d e d r e s e l l e r pr o g r a m s d u r i n g 2 0 0 4 . O u r p u r c h a s e o f t e l e c o m m u n i c a t i o n c u s t o m e r s o f T o u c h A m e r i c a r e s u l t e d i n a s i g n i f i c a n t i n c r e a s e i n o u r cu s t o m e r b a s e d u r i n g 2 0 0 3 . W e b e l i e v e c o n t i n u i n g f i n a n c i a l d i f f i c u l t i e s a n d u n c e r t a i n t y i n t h e t e l e c o m m u n i c a t i o n s i n d u s t r y m a y r e s u l t in o p p o r t u n i t i e s t o a c q u i r e cu s t o m e r s f r o m u n r e l a t e d c o m p a n i e s , s u c h a s o u r r e c e n t F e b r u a r y 2 0 0 4 p u r c h a s e o f d e d i c a t e d l o n g - di s t a n c e cu s t o m e r s f r o m S o u r c e C o m m u n i c a t i o n s , a n d w e i n t e n d t o r e m a i n o p e n t o t h e s e o p p o r t u n i t i e s . H o w e v e r , a t t h e p r e s e n t w e a r e n o t ev a l u a t i n g a n y n e w a c q u i s i t i o n s . Re s u l t s o f o p e r a t i o n s Re v e n u e s Fo r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 3 r e v e n u e s i n c r e a s e d t o $ 6 3 . 3 m i l l i o n , a 1 1 0 p e r c e n t i n c r e a s e c o m p a r e d t o r e v e n u e s f o r t h e y e a r en d e d D e c e m b e r 3 1 , 2 0 0 2 o f $ 3 0 . 2 m i l l i o n . W h i l e a s i g n i f i c a n t p o r t i o n o f t h e i n c r e a s e i n r e v e n u e i s d u e t o t h e a c q u i s i t i o n o f c u s t o m e r ac c o u n t s , w e a l s o g e n e r a t e d g r o w t h i n t e r n a l l y f r o m o n g o i n g p r o m o t i o n a l e f f o r t s , p r i m a r i l y i n v o l v i n g i n d e p e n d e n t a g e n t s . ,.. " " . . . . . , . . " . ", , Fo r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 2 , r e v e n u e s i n c r e a s e d 1 1 0 p e r c e n t t o $ 3 0 . 2 m i l l i o n a s c o m p a r e d t o $ 1 4 . 3 m i l l i o n f o r t h e y e a r en d e d D e c e m b e r 3 1 , 2 0 0 1 . T h e c h a n g e w a s d u e t o a s u b s t a n t i a l i n c r e a s e i n o u r c u s t o m e r b a s e . T h e s e n e w c u s t o m e r s w e r e g e n e r a t e d th r o u g h i n d e p e n d e n t s a l e s a g e n t s a n d r e f e r r a l s f r o m u n r e l a t e d I n t e r n e t m a r k e t i n g c o m p a n i e s . Co s t s o f R e v e n u e s Co s t s o f r e v e n u e s f o r t h e y e a r e n d e d D e c e m b e r 3 1 20 0 3 i r i c r e a s e d t o $ 3 4 . 6 m i l l i o n , a 1 1 2 p e r c e n t i n c r e a s e a s c o m p a r e d t o $ 1 6 . mi l l i o n f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 2 . A s a p e r c e n t a g e of r e v e n u e , c o s t s i n c r e a s e d t o 5 4 . 6 p e r c e n t i n 2 0 0 3 c o m p a r e d t o 5 4 . pe r c e n t f o r s a m e p e r i o d i n 2 0 0 2 . T h e d e c r e a s e i n g r o s s m a r g i n f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 a s c o m p a r e d t o t h e p r e v i o u s ye a r i s t h e r e s u l t o f c o s t s r e l a t e d t o a n i n c r e a s e i n c u s t o m e r s u s i n g d e d i c a t e d c i r c u i t s e r v i c e s . T h i s t y p e o f s e r v i c e t y p i c a l l y h a s l o w e r pr o f i t m a r g i n s , b u t h i g h e r v o l u m e s , t h a n o t h e r t y p e s o f l o n g d i s t a n c e s e r v i c e s . A l s o c o n t r i b u t i n g t o a l o w e r g r o s s m a r g i n w a s t h e co m b i n a t i o n o f c o s t s r e l a t e d t o i n t e g r a t i o n e f f o r t s i n v o l v e d i n t h e I - Li n k a c q u i s i t i o n a n d h i g h e r c o s t s o f T o u c h A m e r i c a c u s t o m e r s . Bu y e r s U n i t e d a g r e e d w i t h T o u c h A m e r i c a o n c e r t a i n w h o l e s a l e p r i c e s d u r i n g a p h a s e - in p e r i o d a f t e r a c q u i r i n g t h e c u s t o m e r s . Ho w e v e r , B u y e r s U n i t e d i m m e d i a t e l y b e g a n s w i t c h i n g n e w c u s t o m e r s o v e r t o o t h e r l o w e r - c o s t w h o l e s a l e p r o v i d e r s . T h e h i g h e r T o u c h Am e r i c a c o s t s w e r e o f f s e t s l i g h t l y b y a d e c r e a s e i n o t h e r c o s t s f o r l o n g - di s t a n c e m i n u t e s . Co s t s o f r e v e n u e s f o r t h e y e a r e n d e d D e c e m b e r 3 1 20 0 2 w e r e $ 1 6 . 3 m i l l i o n , o r 5 4 p e r c e n t o f r e v e n u e , a s c o m p a r e d t o c o s t s o f $ 9 . mi l l i o n , o r 6 5 p e r c e n t o f r e v e n u e , f o r t h e y e a r e n d e d D e c e m b e r 3 1 20 0 1 . D u r i n g 2 0 0 2 , B u y e r s U n i t e d i n c r e a s e d v o l u m e a n d n e w cu s t o m e r s i g n - u p s w i t h t w o o f o u r l a r g e s t l o n g - di s t a n c e w h o l e s a l e c a r r i e r s r e s u l t i n g i n d e c r e a s e d r a t e s f o r l o n g - di s t a n c e m i n u t e s a n d an i n c r e a s e i n g r o s s m a r g i n f o r t h e y e a r . Ge n e r a l a n d a d m i n i s t r a t i v e Ge n e r a l a n d a d m i n i s t r a t i v e c o s t s f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 3 i n c r e a s e d 10 1 p e r c e n t t o $ 1 4 . 8 m i l l i o n c o m p a r e d t o $ 7 . mi l l i o n f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 2 . T h e i n c r e a s e i n c o s t s i s d u e t o e x p e n s e s r e q u i r e d t o s u p p o r t B u y e r s U n i t e d ' s s i g n i f i c a n t re v e n u e g r o w t h , a n d c o s t s a s s o c i a t e d w i t h t h e I - Li n k , T o u c h A m e r i c a a n d t h e M y A C D t r a n s a c t i o n s . T o m e e t t h e n e e d s o f i n c r e a s e d re v e n u e l e v e l s w e h i r e d a d d i t i o n a l c u s t o m e r s e r v i c e a n d c o l l e c t i o n p e r s o n n e l . I n a d d i t i o n , s e v e r a l e m p l o y e e s o f I - Li n k w e r e r e t a i n e d by B u y e r s U n i t e d i n o r d e r t o ef f e c t i v e l y m a i n t a i n t h e V o I P N e t w o r k , a s w e l l a s p r o v i d e c u s t o m e r s u p p o r t a n d b i l l i n g s e r v i c e s . B u y e r s Un i t e d a l s o a s s u m e d c e r t a i n o f f i c e l e a s e o b l i g a t i o n s o f I - Li n k , w h i c h r e s u l t e d i n a d d i t i o n a l o c c u p a n c y e x p e n s e s . Ge n e r a l a n d a d m i n i s t r a t i v e e x p e n s e s f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 2 i n c r e a s e d 2 0 p e r c e n t t o $ 7 . 4 m i l l i o n o r 2 4 p e r c e n t o f , r e v e n u e a s c o m p a r e d t o $ 6 . 1 m i l l i o n o r 4 3 p e r c e n t o f r e v e n u e f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 1 . T h e i n c r e a s e r e s u l t e d f r o m in c r e a s e s i n b a d d e b t e x p e n s e , c u s t o m e r s e r v i c e a n d s u p p o r t e x p e n s e s a n d b i l l i n g c o s t s , a l l i n c i d e n t a l t o t h e i n c r e a s e i n r e v e n u e . T h e s e in c r e a s e s w e r e o f f s e t b y d e c r e a s e d c o s t s o f m a i n t e n a n c e a n d d e p r e c i a t i o n e x p e n s e f r o m t h e t e n n i n a t i o n of h i g h - c o s t e q u i p m e n t l e a s e s an d t h e w r i t e - o f f o f o b s o l e t e w e b - s i t e d e v e l o p m e n t c o s t s d u r i n g 2 0 0 1 . Se l l i n g a n d p r o m o t i o n Se l l i n g a n d p r o m o t i o n e x p e n s e s i n c r e a s e d 13 3 p e r c e n t t o $ 1 0 . 8 m i l l i o n o r 1 7 p e r c e n t o f r e v e n u e f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 c o m p a r e d t o $ 4 . 6 m i l l i o n o r 1 5 p e r c e n t o f r e v e n u e f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 2 . T h e i n c r e a s e r e s u l t e d f r o m h i g h e r co m m i s s i o n s p a i d o n in c r e a s e d r e v e n u e . S e l l i n g a n d p r o m o t i o n c o s t s fo r 20 0 3 i n c l u d e h i g h e r a m o r t i z a t i o n e x p e n s e s a s s o c i a t e d w i t h th e c u s t o m e r l i s t s a c q u i r e d d u r i n g 2 0 0 3 . Se l l i n g a n d p r o m o t i o n e x p e n s e s f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 2 w e r e $ 4 . 6 m i l l i o n o r 1 5 p e r c e n t o f r e v e n u e , a n i n c r e a s e o f 4 0 pe r c e n t o v e r t h e p r i o r y e a r s e x p e n s e s o f $ 3 . 3 m i l l i o n o r 2 3 p e r c e n t o f r e v e n u e . T h e i n c r e a s e w a s t h e r e s u l t o f h i g h e r e x p e n s e s f o r s a l e s co m m i s s i o n s , s a l e s s u p p o r t s t a f f , a n d t h e a m o r t i z a t i o n o f d e f e r r e d c u s t o m e r r e f e r r a l f e e s . T h e s e i n c r e a s e s w e r e d i r e c t l y r e l a t e d t o t h e in c r e a s e i n r e v e n u e d u r i n g t h e 2 0 0 2 y e a r . Ot h e r i n c o m e ( e x p e n s e ) In t e r e s t e x p e n s e f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 3 w a s $ 1 . 9 m i l l i o n c o m p a r e d t o $ 1 . 5 m i l l i o n f o r t h e c o m p a r a t i v e p e r i o d i n 2 0 0 2 . Th e i n c r e a s e i n i n t e r e s t e x p e n s e w a s t h e r e s u l t o f h i g h e r d e b t b a l a n c e s o u t s t a n d i n g t h r o u g h o u t 2 0 0 3 c o m p a r e d t o 2 0 0 2 . , . , "" " . ,. . , . "" , " ' . . . . " , , " ' " ' 0 . "' " ,. . . . . , ". . . " , . . . . " " " " " " ,, , . , , , - , ' I ' . " . , .m " . . ' . " " " " I "n o ' , . . . . 1" " " ,- . . . . - . . . . . " " . . . . . . - - . . . . " " ' . . .. . . . . . " " " ,I t , " " " " , u "" " " " In t e r e s t e x p e n s e f o r 2 0 0 2 w a s $ 1 . 5 m i l l i o n a s c o m p a r e d t o $ 9 9 7 , 88 2 f o r 2 0 0 1 , a n i n c r e a s e o f 5 5 p e r c e n t . T h e i n c r e a s e i s a t t r i b u t a b l e t o th e s i g n i f i c a n t a m o u n t o f a d d i t i o n a l d e b t f i n a n c i n g B u y e r s U n i t e d h a d o u t s t a n d i n g t h r o u g h o u t 2 0 0 2 , w h i c h w e r a i s e d t o f u n d op e r a t i o n s a n d a n o n l i n e m a r k e t i n g o p p o r t u n i t y w i t h a n u n r e l a t e d I n t e r n e t m a r k e t i n g c o m p a n y . Li q u i d i t y a n d c a p i t a l r e s o u r c e s Bu y e r s U n i t e d ' s c u r r e n t r a t i o a s o f D e c e m b e r 3 1 , 2 0 0 3 i n c r e a s e d s l i g h t l y t o 52 : 1 f r o m 0 . 51 : 1 a t De c e m b e r 3 1 , 2 0 0 2 . T h e c o m p o n e n t s o f c u r r e n t a s s e t s a n d c u r r e n t l i a b i l i t i e s t h a t c h a n g e d s i g n i f i c a n t l y s i n c e t h e en d o f 2 0 0 2 w e r e c a s h , a c c o u n t s r e c e i v a b l e , l i n e o f c r e d i t , t h e c u r r e n t p o r t i o n o f l o n g - te n n d e b t , a n d a c c r u e d l i a b i l i t i e s . Th e i n c r e a s e i n c a s h a n d t h e l i n e o f c r e d i t w a s t h e r e s u l t o f a s i g n i f i c a n t d r a w a g a i n s t t h e l i n e o f c r e d i t t h a t t o o k p l a c e d u r i n g t h e l a s t we e k o f D e c ' em b e r . 2 0 0 3 . Ac c o u n t s r e c e i v a b l e , a c c r u e d c o m m i s s i o n a n d r e b a t e s , a c c r u e d l i a b i l i t i e s , a n d a c c o u n t s p a y a b l e a l l i n c r e a s e d as a r e s u l t o f h i g h e r r e v e n u e s r e p o r t e d d u r i n g 2 0 0 3 a s c o m p a r e d t o t h e s a m e p e r i o d i n 2 0 0 2 . A c c r u e d d i v i d e n d s i n c r e a s e d a s a r e s u l t o f th e a d d i t i o n a l s h a r e s o f p r e f e r r e d s t o c k i s s u e d t o I - Li n k , I n c . i n c o n n e c t i o n w i t h c o m p l e t i n g t h e a c q u i s i t i o n o f t h e V o l P N e t w o r k . Th e c u r r e n t p o r t i o n o f l o n g - t e n n d e b t i n c r e a s e d $ 1 . 7 m i l l i o n o r 2 8 p e r c e n t , d u e t o se v e r a l l o n g - t e n n n o t e s m a t u r i n g an d b e c o m i n g d u e an d p a y a b l e i n 2 0 0 4 . T h e l o n g - te r m p o r t i o n o f n o t e s p a y a b l e d e c r e a s e d b y $ 3 . 2 m i l l i o n d u e t o t h e n e t e f f e c t o f t h e f o l l o w i n g i t e m s : 6 O n g o i n g p a y m e n t s o n a c q u i s i t i o n n o t e s . 0 T h e p a r t i a l p a y o f f a n d r e p l a c e m e n t o f a $ 1 . 1 m i l l i o n p r o m i s s o r y n o t e , p r e v i o u s l y d u e F e b r u a r y 2 8 , 2 0 0 3 . B u y e r s U n i t e d r e t i r e d t h e no t e p a y a b l e b y p a y i n g $ 2 5 0 , 00 0 i n c a s h a n d i s s u i n g a n e w p r o m i s s o r y n o t e f o r $ 8 0 0 , 00 0 . I n a d d i t i o n , B u y e r s U n i t e d i s s u e d 5 0 , 00 0 sh a r e s o f - c o m m o n s t o c k i n c o n n e c t i o n w i t h t h e o r i g i n a l a g r e e m e n t . T h e n e w n o t e i s u n s e c u r e d a n d b e a r s i n t e r e s t a t t e n p e r c e n t pa y a b l e m o n t h l y . P r i n c i p a l i s a l s o p a y a b l e m o n t h l y b a s e d o n 2 0 p e r c e n t o f b i l l i n g s d u r i n g e a c h m o n t h l y b i l l i n g p e r i o d f r o m d e s i g n a t e d cu s t o m e r s . 0 I n J a n u a r y a n d F e b r u a r y 2 0 0 3 , B u y e r s U n i t e d r e c e i v e d $ 5 0 0 , 00 0 f r o m t h e i s s u a n c e o f p r o m i s s o r y n o t e s p a y a b l e , $ 4 0 0 , 00 0 o f w h i c h ca m e f r o m t h r e e D i r e c t o r s o f B u y e r s U n i t e d . T h e u n s e c u r e d n o t e s b e a r i n t e r e s t a t 1 2 p e r c e n t a n d a r e d u e i n 2 0 0 4 t h r o u g h e a r l y 2 0 0 5 . 0 I n M a y a n d J u n e 2 0 0 3 , B u y e r s U n i t e d r e c e i v e d $ 5 0 0 , 00 0 f r o m t h e i s s u a n c e o f p r o m i s s o r y n o t e s p a y a b l e . T h e n o t e s a r e s e c u r e d b y co m p u t e r a n d t e l e c o m m u n i c a t i o n s e q u i ~ m e n t , b e a r i n t e r e s t a t 1 2 p e r c e n t , a n d a r e d u e i n M a y a n d J u n e 2 0 0 6 . 0 D u r i n g J u n e 2 0 0 3 , t h e C o m p a n y i n i t i a t e d a p r o g r a m t o r e p u r c h a s e o u t s t a n d i n g c o m m o n s t o c k f r o m s h a r e h o l d e r s o f r e c o r d w i t h t o t a l ho l d i n g s o f 1 0 0 o r f e w e r s h a r e s . T h e o f f e r i n g p r i c e p e r s h a r e w a s $ 1 . 7 5 . T h e p r o g r a m e n d e d i n S e p t e m b e r 2 0 0 3 a f t e r t h e C o m p a n y ha d r e p u r c h a s e d 2 77 4 s h a r e s . 0 I n J u n e 2 0 0 3 B u y e r s U n i t e d i s s u e d $ 1 . 4 m i l l i o n i n p r o m i s s o r y n o t e s f o r c a s h u s e d p r i m a r i l y f o r p u r c h a s i n g c u s t o m e r s f r o m T o u c h Am e r i c a . T h e n o t e s a r e u n s e c u r e d a n d b e a r i n t e r e s t a t t e n p e r c e n t , w i t h p r i n c i p a l a n d i n t e r e s t p a y a b l e m o n t h l y . T h e p r i n c i p a l p a i d e a c h . m o n t h e q u a l s a p p r o x i m a t e l y 2 0 p e r c e n t o f b i l l i n g s c o l l e c t e d d u r i n g e a c h m o n t h l y b i l l i n g p e r i o d f r o m t h e a c q u i r e d T o u c h A m e r i c a cu s t o m e r s . A f t e r a l l p r i n c i p a l i s r e p a i d , n o t e h o l d e r s w i l l c o n t i n u e t o r e c e i v e a p p r o x i m a t e l y t e n p e r c e n t o f s u c h c o l l e c t e d bi l l i n g s ~ Th e r e w a s a f i v e p e r c e n t c o m m i s s i o n p a i d t o t h e s a l e s a g e n t i n c o n n e c t i o n w i t h t h e i s s u a n c e o f t h e n o t e s . Bu y e r s U n i t e d h a s a l i n e o f c r e d i t a g r e e m e n t w i t h R F C C a p i t a l C o r p o r a t i o n t h a t e x p i r e s i n J a n u a r y 2 0 0 6 . T h e a v a i l a b l e b o l l o w i n g li m i t i s $ 5 . 0 m i l l i o n . I n t e r e s t a c c r u e s a t p r i m e p l u s t h r e e p e r c e n t , w h i c h w a s 7 . 00 p e r c e n t a s o f D e c e m b e r 3 1 , 20 0 3 . D u r i n g 2 0 0 2 , t h e in t e r e s t r a t e o n t h e l i n e w a s p r i m e p l u s s i x p e r c e n t , w h i c h w a s 1 0 . 25 p e r c e n t a s o f D e c e m b e r 3 1 20 0 2 . T h e f a c i l i t y a l l o w s t h e Co m p a n y t o o b t a i n f i n a n c i n g o n i t s e l i g i b l e a c c o u n t s r e c e i v a b l e , i n c l u d i n g u n b i l l e d r e c e i v a b l e s a n d r e g u l a r m o n t h l y b i l l i n g s . T h e fa c i l i t y i s c o l l a t e r a l i z e d b y t h e u n d e r l y i n g r e c e i v a b l e s . O n D e c e m b e r 3 1 20 0 3 , B u y e r s U n i t e d h a d f i n a n c e d t h e m a x i m u m a m o u n t av a i l a b l e b a s e d o n e l i g i b l e a c c o u n t s r e c e i v a b l e a t t h a t t i m e . T h i s a m o u n t , l e s s d r a w s b y R F C a p p l i e d a g a i n s t t h e , . " . " "" ' " 11 1 1 ou t s t a n d i n g a m o u n t , a g g r e g a t e d $ 4 . 1 m i l l i o n . T h e f a c i l i t y r e q u i r e s B u y e r s U n i t e d t o m a i n t a i n a r e s t r i c t e d c a s h a c c o u n t f o r t h e co l l e c t i o n o f t h e r e c e i v a b l e s . A s o f D e c e m b e r 3 1 , 20 0 3 , B u y e r s U n i t e d h a d $ 1 . 2 m i l l i o n o f r e s t r i c t e d c a s h a s s o c i a t e d w i t h t h e R F C ar r a n g e m e n t . On S e p t e m b e r 1 0 , 2 0 0 3 , B u y e r s U n i t e d f i l e d a r e g i s t r a t i o n s t a t e m e n t o n F o n n S B - 2 w i t h t h e . S e c u r i t i e s a n d E x c h a n g e Co m m i s s i o n t o re g i s t e r f o r r e s a l e u p t o a p p r o x i m a t e l y 8 . 8 m i l l i o n s h a r e s o f c o m m o n s t o c k u n d e r l y i n g o u t s t a n d i n g wa l 1 ' a n t s , o p t i o n s a n d co n v e r t i b l e de b t . D u r i n g 2 0 0 3 , i n v e s t o r s e x e r c i s e d w a r r a n t s t o p u r c h a s e 5 2 2 , 50 0 s h a r e s o f c o m m o n s t o c k p r o v i d i n g c a s h t o t h e C o m p a n y o f ap p r o x i m a t e l y $ 1 . 0 m i l l i o n . I n M a r c h 2 0 0 4 t h e r e g i s t r a t i o n s t a t e m e n t w a s t e m p o r a r i l y s u s p e n d e d u n t i l t h e C o m p a n y c a n f i l e a n am e n d m e n t u p d a t i n g t h e r e g i s t r a t i o n s t a t e m e n t w i t h i t s 2 0 0 3 a u d i t e d f i n a n c i a l s t a t e m e n t s a n d o t h e r i n f o n n a t i o n . On M a r c h 1 5 , 20 0 4 , B u y e r s U n i t e d s o l d 3 , 78 2 , 00 0 s h a r e s o f c o m m o n s t o c k a t $ 2 . 30 p e r s h a r e , o r a t o t a l o f a p p r o x i m a t e l y $ 8 . mi l l i o n . N e t p r o c e e d s o f t h e o f f e r i n g a f t e r p l a c e m e n t f e e s a n d e x p e n s e s a r e a p p r o x i m a t e l y $ 8 . 1 m i l l i o n . T h e n e t p r o c e e d s o f t h e pr i v a t e p l a c e m e n t a r e i n t e n d e d t o b e u s e d f o r v a r i o u s c o r p o r a t e p u r p o s e s , i n c l u d i n g s a l e s a n d m a r k e t i n g r e l a t e d p r o g r a m s , f u n d i n g fu r t h e r . de v e l o p m e n t o f o u r V o I P N e t w o r k , r e d u c i n g d e b t , a n d f o r w o r k i n g c a p i t a l a n d o t h e r g e n e r a l c o r p o r a t e p u r p o s e s . Th e f o l l o w i n g t a b l e s e t s f o r t h o u r c a p i t a l i z a t i o n a s o f D e c e m b e r 3 1 , 2 0 0 3 , a n d a s a d j u s t e d t o g i v e e f f e c t t o : 0 R e c e i p t o f t h e e s t i m a t e d n e t p r o c e e d s f r o m o u r p r i v a t e p l a c e m e n t o f 3 78 2 , 00 0 s h a r e s o f c o m m o n s t o c k a t $ 2 . 30 p e r s h a r e ; a n d 0 C o n v e r s i o n o f 3 0 0 , 00 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k b y A c c e r i s C o m m U n i c a t i o n s , I n c . De c e m b e r 3 1 , 20 0 3 As A d j u s t e d (1 ) -- - - - - - - - - - - -- - - - - - - - - - St o c k h o l d e r s ' e q u i t y ( d e f i c i t ) : Pr e f e r r e d s t o c k , $ 0 . 00 0 1 p a r v a l u e ; 1 5 , 00 0 , 0 0 0 s h a r e s au t h o r i z e d Se r i e s A 8 % c u m u l a t i v e p r e f e r r e d st o c k . 86 5 , 0 0 0 s h a r e s is s u e d a n d o u t s t a n d i n g ( l i q u i d a t i o n va l u e of $ 3 , 73 0 ; 0 0 0 ) Se r i e s B 8 % cu m u l a t i v e p r e f e r r e d s t o c k 72 1 , 72 9 s h a r e s i s s u e d an d o u t s t a n d i n g ( l i q u i d a t i o n va l u e of $7 , 21 7 , 29 0 ) j as a d j u s t e d , 4 2 1 , 72 9 s h a r e s i s s u e d a n d ou t ' st a n d i n g , ( l i q u i d a t i o n va l u e o f $ 4 , 21 7 , 29 0 ) Co m m o n st o c k , $ 0 . 00 0 1 p a r v a l u e , 1 0 0 , 00 0 , 00 0 s h a r e s a u t h o r i z e d ; 60 4 , 58 4 s h a r e s i s s u e d a n d o u t s t a n d i n g ; a s ad j u s t e d , 12 , 88 6 , 58 4 s h a r e s i s s u e d a n d o u t s t a n d i n g Ad d i t i o n a l p a i d i n c a p i t a l Wa r r a n t s a n d o p t i o n s o u t s t a n d i n g Ac c U m u l a t e d d e f i c i t 18 7 18 7 76 0 1 , 28 8 20 , 19 3 , 14 8 2 8 , 29 5 , 02 3 92 8 , 11 0 . 3 , 92 8 , 11 0 (2 5 , 7 4 9 , 5 2 7 ( 2 5 , 74 9 , 5 2 7 -- - - - - - - - - - - -- - - - - - - - - - To t a l s t o c k h o l d e r s ' e q u i t y (d e f i c i t ) $ ( 1 , 62 7 , 25 0 ) $ 6 , 47 5 , 12 3 == = = = = = = = = = = == = = = = = = = = T" r T TT " (1 ) T h e a d j u s t e d f i g u r e s d o n o t g i v e e f f e c t t o t h e i s s u a n c e o f u p t o 7 97 2 58 3 a d d i t i o n a l c o m m o n s h a r e s o n e x e r c i s e o r c o n v e r s i o n o f ou t s t a n d i n g w a r r a n t s , o p t i o n s , a n d c o n v e r t i b l e n o t e s t h a t a r e r e g i s t e r e d f o r s a l e b y t h e h o l d e r s u n d e r a r e g i s t r a t i o n s t a t e m e n t f i l e d w i t h th e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n , u p t o 1 60 0 , 47 6 s h a r e s u n d e r l y i n g o t h e r w a r r a n t s a n d o p t i o n s , u p t o 1 5 0 00 0 s h a r e s re s e r v e d f o r i s s u a n c e o n c o n v e r s i o n o f o t h e r o u t s t a n d i n g n o t e s , o r u p t o 3 , 97 3 , 64 5 s h a r e s i s s u a b l e o n c o n v e r s i o n ot o u t s t a n d i n g pr e f e r r e d s t o c k . , I Cr i t i c a l a c c o u n t i n g p o l i c i e s a n d e s t i m a t e s Re v e n u e R e c o g n i t i o n : B u y e r s U n i t e d ' s r e v e n u e r e c o g n i t i o n p o l i c y w i t h r e s p e c t t o r e s e l l e r a g r e e m e n t s i s t o r e c o r d g r o s r e v e n u e s a n d re c e i v a b l e s f r o m c u s t o m e r s w h e n B u y e r s U n i t e d a c t s a s p r i n c i p a l i n t h e t r a n s a c t i o n ; t a k e s t i t l e t o t h e p r o d u c t s o r s e r v c e s ; a n d h a s ri s k s a n d r e w a r d s o f o w n e r s h i p , s u c h a s r i s k o f l o s s f o r c o l l e c t i o n , d e l i v e r y , o r r e t u r n s . R e v e n u e s f r o m s a l e s o f s e r v i c s a r e r e c o g n i z e d up o n p r o v i d i n g t h e s e r v i c e s t o t h e c u s t o m e r s . Ac c o u n t s R e c e i v a b l e a n d A l l o w a n c e f o r D o u b t f u l A c c o u n t s : A c c o u n t s r e c e i v a b l e i s c o m p r i s e d o f a m o u n t s b i l l e d a n bi l l a b l e t o cu s t o m e r s , n e t o f a n a l l o w a n c e f o r u n c o l l e c t i b l e a m o u n t s . T h e a l l o w a n c e f o r d o u b t f u l a c c o u n t s i s e s t i m a t e d b y m a n a em e n t a n d i s ba s e d o n ' sp e c i f i c i n f o n n a t i o n a b o u t c u s t o m e r a c c o u n t s , p a s t l o s s e x p e r i e n c e , a n d g e n e r a l e c o n o m i c c o n d i t i o n s . A n a c o u n t i s w r i t t e n of f b y ma n a g e m e n t w h e n d e e m e d u n c o l l e c t i b l e , a l t h o u g h c o l l e c t i o n s e f f o r t s m a y c o n t i n u e . Pr o p e r t y a n d E q u i p m e n t : P r o p e r t y a n d e q u i p m e n t a r e s t a t e d a t c o s t . M a j o r a d d i t i o n s a n d i m p r o v e m e n t s a r e c a p i t a l i z e , w h i l e m i n o r re p a i r s a n d m a i r t t e n a n c e c o s t s a r e e x p e n s e d w h e n i n c u r r e d . I n a c c o r d a n c e w i t h S t a t e m e n t o f P o s i t i o n 9 8 - , " Ac c o u n t " g f o r t h e C o s t s cs f C o m p u t e r S o f t w a r e D e v e l o p e d o r O b t a i n e d f o r I n t e r n a l U s e , " B u y e r s U n i t e d c a p i t a l i z e s c e r t a i n c o s t s i n c u r r e d f o r he d e v e l o p m e n t of i n t e r n a l u s e s o f t w a r e . T h e s e c o s t s i n c l u d e t h e c o s t s a s s o c i a t e d w i t h c o d i n g , s o f t w a r e c o n f i g u r a t i o n , u p g r a d e s , a n d nh a n c e m e n t s . Ad v e r t i s i n g C o s t s : B u y e r s U n i t e d a d v e r t i s e s i t s s e r v i c e s t h r o u g h t r a d i t i o n a l v e n u e s s u c h a s p r i n t m e d i a t o t h e g e n e r a l p u b l i c . C o s t s as s o c i a t e d w i t h t h e s e a d v e r t i s i n g e f f o r t s a r e e x p e n s e d a s i n c u r r e d . Fo r w a r d - lo o k i n g s t a t e m e n t s Th e P r i v a t e S e c u r i t i e s L i t i g a t i o n R e f o n n A c t of 1 9 8 5 p r o v i d e s a s a f e h a r b o r f o r f o r w a r d - lo o k i n g s t a t e m e n t s m a d e b y B u y e r s U n i t e d . Al l s t a t e m e n t s , o t h e r t h a n s t a t e m e n t s o f h i s t o r i c a l f a c t , w h i c h a d d r e s s a c t i v i t i e s , a c t i o n s , g o a l s , p r o s p e c t s , o r n e w d e v l o p m e n t s t h a t Bu y e r s U n i t e d e x p e c t s o r a n t i c i p a t e s w i l l o r m a y o c c u r i n t h e f u t u r e , i n c l u d i n g s u c h t h i n g s a s e x p a n s i o n a n d g r o w t h f i t s o p e r a t i o n s an d o t h e r s u c h m a t t e r s a r e f o r w a r d - lo o k i n g s t a t e m e n t s . An y o n e o r a co m b i n a t i o n o f f a c t o r s c o u l d m a t e r i a l l y a f f e c t uy e r s U n i t e d ' op e r a t i o n s a n d f i n a n c i a l c o n d i t i o n . T h e s e f a c t o r s i n c l u d e t h e a v a i l a b i l i t y o f c a p i t a l , c o m p e t i t i v e p r e s s u r e s , s u c c e s s o r f a i l u r e o f ma r k e t i n g p r o g r a m s , c h a n g e s i n p r i c i n g a n d a v a i l a b i l i t y o f s e r v i c e s a n d p r o d u c t s o f f e r e d t o m e m b e r s , l e g a l a n d r e g u l to r y i n i t i a t i v e s af f e c t i n g l o n g d i s t a n c e s e r v i c e , a n d c o n d i t i o n s i n t h e c a p i t a l m a r k e t s . F o r w a r d ~ l o o k i n g s t a t e m e n t s m a d e b y B u y e r s . te d a r e b a s e d on k n o w l e d g e o f i t s b u s i n e s s a n d t h e e n v i r o r i m e n t i n w h i c h i t o p e r a t e s a s o f t h e d a t e o f t h i s r e p o r t . B e c a u s e o f t h e f a to r s l i s t e d a b o v e as w e l l a s o t h e r f a c t o r s b e y o n d i t s c o n t r o l , a c t u a l r e s u l t s m a y d i f f e r f r o m t h o s e i n t h e f o r w a r d - lo o k i n g s t a t e m e n t s . IT E M 7 . F I N A N C I A L S T A T E M E N T S Th e f i n a n c i a l s t a t e m e n t s o f B u y e r s U n i t e d a p p e a r a t t h e e n d o f t h i s r e p o r t b e g i n n i n g w i t h t h e I n d e x t o F i n a n c i a l S t a t m e n t s on p a g e F - IT E M 8 . CH A N G E S I N A N D D I S A G R E E M E N T S WI T H A C C O U N T A N T S O N A C C O U N T I N G A N D F I N DI S C L O S U R E CI A L Ef f e c t i v e F e b r u a r y 20 0 2 ~ B u y e r s U n i t e d ch a n g e d i t s a c c o u n t a n t s f r o m A r t h u r A n d e r s e n L L P t o C r o w e C h i z e k L L C . IT E M SA . C O N T R O L S A N D P R O C E D U R E S Wi t h t h e p a r t i c i p a t i o n o f ma n a g e m e n t ~ B u y e r s U n i t e d ' s c h i e f e x e c u t i v e o f f i c e r a n d ch i e f f i n a n c i a l o f f i ~ e r ev a l u a t e d i t s d i s c l o s u r e co n t r o l s a n d p r o c e d u r e s o n M a r c h 1 7 20 0 4 . B a s e d o n t h i s ev a l u a t i o n ~ t h e c h i e f ex e c u t i v e o f f i c e r a n d t h e c h i e f f i n a n c i a l o f f i c e r co n c l u d e d t h a t t h e d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s a r e e f f e c t i v e i n c o n n e c t i o n w i t h B u y e r s U n i t e d ' s f i l i n g o f i t s a n n u a l r e p o r t o n on n 1 0 - KS B ' fo r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 3 . Su b s e q u e n t t o M a r c h 17 ~ 2 0 0 4 ~ th r o u g h t h e d a t e o f t h i s f i l i n g of F o n n 1 0 - KS B f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 , t h e r e h a v e b e e n no s i g n i f i c a n t c h a n g e s i n B u y e r s U n i t e d ' s i n t e r n a l c o n t r o l s o r i n o t h e r fa c t o r s . t h a t co u l d s i g n i f i c a n t l y a f f e c t t h e s e co n t r o l s ~ i n c l u d i n g an y s i g n i f i c a n t d e f i c i e n c i e s o r m a t e r i a l w e a k n e s s e s o f i n t e r n a l c o n t r o l s t h a t w o u l d r e q u i r e co l T e c t i v e a c t i o n . PA R T I I I IT E M 9 . DI R E C T O R S , E X E C U T I V E O F F I C E R S , P R O M O T E R S AN D C O N T R O L P E R S O N S ; CO M P L I A N C E W I T H S E C T I O N 16 ( A ) O F T H E E X C H A N G E A C T Di r e c t o r s a n d O f f i c e r s Th e f o l l o w i n g t a b l e s e t s f o r t h t h e n a m e s , a g e s , a n d p o s i t i o n s w i t h B u y e r s U n i t e d f o r e a c h o f t h e d i r e c t o r s a n d o f f i c e r s . Na m e Ag e Po s i t i o n s Si n c e Ch a i r m a n o f t h e Bo a r d , Ch i e f 19 9 9 Ex e c u t i v e Of f i c e r a n d D i r e c t o r Di r e c t o r 19 9 9 Di r e c t o r 19 9 9 Di r e c t o r 20 0 0 Pr e s i d e n t an d D i r e c t o r 19 9 7 Th e o d o r e S t e r n Ga r y S m i t h Ed w a r d D a l l i n B a g l e y St e v e B a r n e t t Pa u l J a r m a n Da v i d R. G r o w Ch i e f Fi n a n c i a l O f f i c e r Ex ~ c u t i v e V i c e Pr e s i d e n t Ex e c u t i v e V i c e Pr e s i d e n t 20 0 3 G. D o u g l a s S m i t h 19 9 7 Ke n n e t h D. K r o g u e 19 9 7 Al l d i r e c t b r s h o l d o f f i c e u n t i l t h e n e x t an n u a l m e e t i n g o f s t o c k h o l d e r s a n d u n t i l t h e i r s u c c e s s o r s a r e e l e c t e d a n d q u a l i f y . O f f i c e r s s e r v e at t h e d i s c r e t i o n o f o u r B o a r d . T h e f o l l o w i n g i s in f o n n a t i o n o n t h e b u s i n e s s e x p e r i e n c e o f e a c h d i r e c t o r a n d o f f i c e r . Th e o d o r e S t e m b e c a m e a d i r e c t o r o f B u y e r s U n i t e d i n J u n e 1 9 9 9 a n d s u b s e q u e n t l y th e C h i e f E x e c u t i v e O f f i c e r i n S e p t e m b e r 2 0 0 0 . Mr . S t e m h a s s e r v e d a s a d i r e c t o r o f N o r t h e r n P o w e r S y s t e m s o f W a i t s f i e l d , V e r m o n t , a m a n u f a c t u r e r o f r e n e w a b l e g e n e r a t i o n sy s t e m s , s i n c e S e p t e m b e r 1 9 9 8 . D u r i n g t h e l a s t f i v e y e a r s M r . S t e m h a s b e e n s e l f - e m p l o y e d a s a c o n s u l t a n t t o m a n u f a c t u r i n g co m p a n I e s . Ga r y S m i t h b e c a m e a d i r e c t o r o f B u y e r s U n i t e d i n J u n e 19 9 9 . D u r i n g t h e p a s t f i v e y e a r s h e h a s b e e n s e l f - e m p l o y e d a s a b u s i n e s s co n s u l t a n t . Ed w a r d D a l l i n B a g l e y b e c a m e a d i r e c t o r o f B u y e r s U n i t e d i n J u n e 19 9 9 . H e h a s b e e n s e l f - e m p l o y e d a s a n a t t o r n e y a n d i n v e s t o r f o r th e p a s t f i v e y e a r s . D u r i n g t h a t t i m e h e h a s a l s o s e r v e d a s a d i r e c t o r o f T u n e x In t e m a t i o n a l ~ I n c . , a n a u t o m o t i v e t u n e - u p f r a n c h i s e co m p a n y b a s e d i n S a l t L a k e C i t y ~ U t a h , a n d C l e a r O n e C o m m u n i c a t i o n s , I n c . ~ a ma n u f a c t u r e r o f e l e c t r o n i c p r o d u c t s b a s e d i n S a l t La k e C i t y ~ U t a h . St e v e B a r n e t t h a s b e e n s e l f - e m p l o y e d f o r t h e p a s t f i v e y e a r s a s a c o n s u l t a n t t o m a n u f a c t u r i n g a n d d i s t r i b u t i o n c o m p a n i e s o n , i m p r o v i n g o p e r a t i o n s a n d b u s i n e s s r e s t r u c t u r i n g . H e h a s c o n t i n u e d t o p u r c h a s e a n d m a n a g e p r i v a t e l y - he l d m a n u f a c t u r i n g c o m p a n i e s as w e l l a s s e r v i n g o n t h e b o a r d s o f n o n - o w n e d p r i v a t e c o m p a n i e s i n c o n n e c t i o n w i t h h i s c o n s u l t i n g s e r v i c e s . F o r o v e r f i v e ye a r s ~ M r . Ba r n e t t h a s b e e n a d i r e c t o r o f C h i c a g o s J e w i s h F e d e r a t i o n a n d J e w i s h U n i t e d Fu n d ~ a n d a V i c e Ch a i r m a n o f t h e B o a r d o f D i r e c t o r s si n c e 1 9 9 7 . H e i s a l s o a D i r e c t o r o f B a n k L e u m i U S A . Pa u l J a r m a n h a s s e r v e d a s a n o f f i c e r of B u y e r s U n i t e d d u r i n g t h e p a s t J i v e y e a r s , f i r s t a s a n E x e c u t i v e V i c e P r e s i d e n t a n d a s P r e s i d e n t si n c e D e c e m b e r 2 0 0 2 . " . . . ... . . n o ' ., " . " " .. I "" ' ,.. , .. , . ,. . . I r "" " _ " " " ' - .. " " . Da v i d R . G r o w , a Ce r t i f i e d P u b l i c A c c o u n t a n t , j o i n e d B u y e r s U n i t e d i n J u n e 2 0 0 3 a n d cu l T e n t l y s e r v e s a s i t s Ch i e f F i n a n c i a l O f f i c e r . Fr o m J a n u a r y 2 0 0 2 t o J u n e 2 0 0 3 , M r . G r o w s e r v e d a s t h e C h i e f F i n a n c i a l O f f i c e r a n d m e m b e r o f t h e B o a r d o f D i r e c t o r s o f S p e c t r u m En g i n e e r s , I n c . , a m e c h a n i c a l a n d e l e c t r i c a l e n g i n e e r i n g f i r m i n S a l t L a k e C i t y , U t a h . F r o m F e b r u a r y 2 0 0 0 t o J a n u a r y 2 0 0 2 , h e s e r v e d as t h e C h i e f F i n a n c i a l O f f i c e r a n d m e m b e r o f t h e B o a r d o f D i r e c t o r s o f w e b B AS I S , I n c . , a w e b - ba s e d so ~ a r e de v e l o p m e n t c o m p a n y in B a k e r s f i e l d ~ C a l i f o r n i a . Du r i n g t h e t w o - ye a r p e r i o d p r i o r t o F e b r u a r y 20 0 0 ~ h e s ' er v e d a s t h e C h i e f F i n a n c i a l O f f i c e r of D a w Te c h n o l o g i e s ~ I n c . , a m a n u f a c t u r e r a n d i n s t a l l e r o f c l e a n r o o m s f o r t h e s e m i c o n d u c t o r i n d u s t r y , b a s e d i n S a l t L a k e C i t y , U t a h . G. D o u g l a s S m i t h h a s s e r v e d a s a n E x e c u t i v e V i c e P r e s i d e n t o f B u y e r s U n i t e d d u r i n g t h e p a s t f i v e y e a r s . Ke n n e t h . D. K r o g u e h a s s e r v e d a s a n E x e c u t i v e V i c e P r e s i d e n t o f B u y e r s U n i t e d d u r i n g t h e p a s t f i v e y e a r s . Bo a r d M e e t i n g s a n d C o m m i t t e e s Th e B o a r d m e t 1 3 t i m e s d u r i n g t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 . A l l d i r e c t o r s a t t e n d e d a t l e a s t 7 S p e r c e n t o f t h e m e e t i n g s o f t h e Bo a r d ~ D u r i n g 2 0 0 0 ~ t h e Bo a r d f o n n e d t h e C o m p e n s a t i o n Co m m i t t e e ~ t h e m e m b e r s of w h i c h a r e E d w a r d D a l l i n B a g l e y (C h a i r m a n ) ~ St e v e B a r n e t t ~ a n d G a r y S m i t h . Th e C o m p e n s a t i o n C o m m i t t e e c o n s i d e r s s a l a r y a n d b e n e f i t m a t t e r s f o r t h e e x e c u t i v e o f f i c e r s a n d k e y pe r s o n n e l o f t h e C o m p a n y . T h e C o m p e n s a t i o n C o m m i t t e e m e t f i v e t i m e s . i n 20 0 3 ~ a n d a l l di r e c t o r m e m b e r s o f t h e c o m m i t t e e a t t e n d e d at l e a s t 7 5 p e r c e n t o f t h e m e e t i n g s . I n 2 0 0 0 th e B o a r d a l s o f o n n e d t h e A u d i t Co m m i t t e e ~ t h e m e m b e r s of w h i c h a r e S t e v e B a r n e t t (C h a i r m a n ) a n d E d w a r d D a l l i n B a g l e y . T h e A u d i t C o m m i t t e e i s r e s p o n s i b l e f o r f i n a n c i a l r e p o r t i n g ma t t e r s ~ i n t e r n a l c o n t r o l s , an d co m p l i a n c e w i t h t h e C o m p a n y s f i n a n c i a l p o l i c e s an d m e e t s w i t h i t s a u d i t o r s w h e n a p p r o p r i a t e . T h e A u d i t C o m m i t t e e m e t t w i c e i n 00 3 ~ a n d a l l di r e c t o r m e m b e r s o f t h e c o m m i t t e e . a t t e n d e d t h e m e e t i n g s . T h e B o a r d h a s d e t e n n i n e d th a t S t e v e B a m e t t i s s e r v i n g a s t h e au d i t c o m m i t t e e f i n a n c i a l e x p e r t w i t h i n t h e m e a n i n g o f I t e m 4 0 1 ( e ) o f R e g u l a t i o n S - Bo a r d C o m p e n s a t i o n Ea c h D i r e c t o r r e c e i v e d a m o n t h l y d i r e c t o r f e e o f $ 1 00 0 d u r i n g 2 0 0 3 . T h e p a s t p r a c t i c e o f t h e B o a r d i s t o c o m p e n s a t e d i r e c t o r s f o r th e i r a n n u a l s e r v i c e b y i s s u i n g t o e a c h of t h e m o p t i o n s t o p u r c h a s e 2 5 00 0 s h a r e s o f c o m m o n s t o c k e x e r c i s a b l e o v e r a t e n n of f i v e ye a r s f r o m t h e d a t e o f i s s u e . P u r s u a n t t o t h i s p r a c t i c e , e a c h d i r e c t o r r e c e i v e d 2 5 , 00 0 o p t i o n s i n M a r c h 2 0 0 2 w i t h a n e x e r c i s e p r i c e o f $2 . 50 p e r s h a r e ~ a n d i n No v e m b e r 2 0 0 2 ( f o r y e a r 2 0 0 3 ) w i t h a n e x e r c i s e p r i c e o f $ 2 . 00 p e r s h a r e . I t h a s a l s o b e e n t h e p a s t p r a c t i c e o f th e B o a r d t o c o m p e n s a t e t h e . Ch a i n n a n o f t h e Bo a r d ~ a r i d be g i n n i n g w i t h t h o s e i s s u e d f o r 20 0 3 ~ t h e C h a i nn a n o f t h e A u d i t C o m m i t t e e fo r t h e i r a n n u a l s e r v i c e b y i s s u i n g t o e a c h o f t h e m o p t i o n s t o p u r c h a s e 1 5 ~ OO O s h a r e s of c o m m o n s t o c k ex e r c i s a b l e o v e r a t e r m o f f i v e ye a r s f r o m t h e d a t e o f i s s u e . P u r s u an t t o t h i s p r a c t i c e ~ T h e o d o r e S t e m r e c e i v e d as C h a i n n a n o f t h e J 3 0 a r d 1 5 ~ OO O o p t i o n s in M a r c h 20 0 2 a n d N o v e m b e r 20 0 2 ~ w i t h e x e r c i s e pr i c e s o f $ 2 . 50 a n d $ 2 . 00 p e r s h a r e ~ r e s p e c t i v e l y . St e v e B a r n e t t r e c e i v e d a s C h a i n n a n o f t h e Au d i t C o m m i t t e e 1 5 ~ 00 0 o p t i o n s i n N o v e m b e r 2 0 0 2 ( f o r y e a r 2 0 0 3 ) w i t h a n e x e r c i s e p r i c e o f $ 2 . 00 p e r s h a r e . Th e D i r e c t o r S t o c k O p t i o n P l a n w a s a d o p t e d b y t h e B o a r d i n M a y 2 0 0 3 a n d a p p r o v e d b y t h e s t o c k h o l d e r s i n J u n e 2 0 0 3 . T h e p u r p o s e s , of t h e p l a n a r e t o a t t r a c t , m o t i v a t e a n d r e t a i n e x p e r i e n c e d a n d k n o w l e d g e a b l e d i r e c t o r s b y o f f e r i n g t h e m o p p o r t u n i t i e s t o i n c r e a s e t h e i r st o c k o w n e r s h i p i n t e r e s t i n B u y e r s U n i t e d . E a c h p e r s o n s e r v i n g a s a d i r e c t o r o n th e d a t e o p t i o n s a r e i s s u e d u n d e r t h e p l a n i s e l i g i b l e to ~ pa r t i c i p a t e . T h e p e r s o n s s e r v i n g a s C h a i r m a n o f t h e B o a r d a n d C h a i r m a n o f t h e A u d i t C o m m i t t e e o n t h e d a t e o p t i o n s a r e i s s u e d f o r th o s e p o s i t i o n s u n d e r t h e p l a n a r e e l i g i b l e t o p a r t i c i p a t e . th e B o a r d h a s au t h o r i z e d t h e i s s u a n c e o r d e l i v e r y o f o p t i o n s t o p u r c h a s e a n a g g r e g a t e o f l OO O ~ OO O s h a r e s o f co m m o n s t o c k u n d e r t h e pl a n , s u b j e c t t o c u s t o m a r y a n t i d i l u t i o n a n d o t h e r a d j u s t m e n t s p r o v i d e d f o r i n t h e p l a n . E a c h p e r s o n s e r v i n g a s a d i r e c t o r o n M a r c h 1 o f ea c h y e a r i s e n t i t l e d t o r e c e i v e a n o p t i o n t o p u r c h a s e 2 5 , 00 0 c o m m o n s h a r e s a t a n e x e r c i s e p r i c e p e r s h a r e e q u a l t o t h e a v e r a g e f a i r ma r k e t v a l u e o n t h a t d a t e , b u t i n n o e v e n t l e s s t h a n t h e c o n v e r s i o n p r i c e f o r t h e S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k o f B u y e r s Un i t e d , w h i c h i s n o w $ 2 . 00 p e r s h a r e . O n t h e d a t e s t h e B o a r d a p p o i n t s t h e C h a i n n a n o f t h e B o a r d . a n d Ch a i n n a n o f t h e A u d i t Co m m i t t e e t o s e r v e f o r t h e n e x t y e a r , e a c h p e r s o n s o a p p o i n t e d i s e n t i t l e d t o r e c e i v e a n o p t i o n t o p u r c h a s e 1 5 00 0 c o m m o n s h a r e s a t an e x e r c i s e p r i c e p e r s h a r e e q u a l t o t h e a v e r a g e f a i r m a r k e t v a l u e o n t h a t d a t e , b u t i n n o e v e n t l e s s t h a n t h e c o n v e r s i o n p r i c e f o r t h e Se r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k o f B u y e r s U n i t e d . E a c h o p t i o n i s s u e d u n d e r t h e p l a n i s e x e r c i s a b l e o v e r a t e n n of f i v e y e a r s . T h e nu m b e r o f o p t i o n s i s s u a b l e e a c h y e a r u n d e r t h e p l a n , a s w e l l a s o p t i o n s o u t s t a n d i n g u n d e r t h e p l a n , i s s u b j e c t t o c u s t o m a r y a n t i di l u t i o n an d o t h e r a d j u s t m e n t s p r o v i d e d f o r i n t h e p l a n . Op t i o n s i s s u e d u n d e r t h e p l a n a r e n o t e x c l u s i v e a n d t h e p l a n d o e s n o t l i m i t t h e a u t h o r i t y of t h e B o a r d o r i t s c o m m i t t e e s t o g r a n t a w a r d s or a u t h o r i z e a n y o t h e r c o m p e n s a t i o n , w i t h o r w i t h o u t r e f e r e n c e t o s h a r e s , u n d e r a n y o t h e r p l a n o r a u t h o r i t y . Th e p l a n i s a d m i n i s t e r e d b y a c o m m i t t e e , w h i c h i s e i t h e r t h e B o a r d o f D i r e c t o r s o r a c o m m i t t e e a p p o i n t e d b y t h e B o a r d f o r s u c h pu r p o s e . T h e B o a r d o f D i r e c t o r s h a s n o t a p p o i n t e d a c o m m i t t e e t o a d m i n i s t e r t h e p l a n , s o t h e e n t i r e B o a r d i s n o w t h e c o m m i t t e e ad m i n i s t e r i n g t h e p l a n . Su b j e c t t o t h e l i m i t a t i o n s o f t h e p l a n , th e . c o r n r i 1 i t t e e h a s b r o a d au t h o r i t y u n d e r t h e p l a n , i n c l u d i n g , f o r e x a m p l e th e a u t h o r i t y : 0 T o c o n s t r u e a n d i n t e r p r e t t h i s p l a n ; 0 T o m a k e a l l o t h e r d e t e n n i n a t i o n s r e q u i r e d b y t h i s p l a n ; 0 T o m a i n t a i n a l l t h e n e c e s s a r y r e c o r d s f o r t h e a d m i n i s t r a t i o n o f t h i s p l a n ; . an d 0 T o m a k e a n d p u b l i s h f o n n s , r u l e s a n d p r o c e d u r e s f o r a d m i n i s t r a t i o n o f t h e p l a n . In 2 0 0 4 t h e B o a r d , a n d e a c h o f o u r d i r e c t o r s i n d i v i d u a l l y , a g r e e d t o r e n o u n c e t h e i r r i g h t t o r e c e i v e o p t i o n s u n d e r t h p l a n f o r 2 0 0 4 , a n d in s t e a d r e c e i v e o p t i o n s o u t s i d e t h e p l a n f o r a l o w e r n u m b e r o f s h a r e s . A c c o r d i n g l y , t h e B o a r d a p p r o v e d i n J a n u a r y 2 0 0 4 t h e i s s u a n c e to e a c h d i r e c t o r o f o p t i o n s t o p u r c h a s e 1 0 00 0 s h a r e s o f c o m m o n s t o c k a n d t o S t e v e B a r n e t t a s c h a i r m a n o f t h e A u d i t C o m m i t t e e op t i o n s t o p u r c h a s e 5 , 00 0 a d d i t i o n a l s h a r e s . A l l o f t h e o p t i o n s a r e e x e r c i s a b l e o v e r a t e n n of f i v e y e a r s a t $ 3 . 05 p e r s h a r e , w h i c h w a s th e m a r k e t p r i c e f o r o u r c o m m o n s t o c k i n t h e p u b l i c m a r k e t o n t h e d a t e o f g r a n t . Co d e o f E t h i c s Bu y e r s U n i t e d h a s a d o p t e d a C o d e o f E t h i c s a p p l i c a b l e t o i t s c h i e f e x e c u t i v e o f f i c e r a n d c h i e f f i n a n c i a l o f f i c e r , a c o p y o f w h i c h i s in c l u d e d a s a n e x h i b i t t o t h i s r e p o r t . Se c t i o n 1 6 ( a ) F i l i n g C o m p l i a n c e Se c t i o n 1 6 ( a ) o f t h e S e c u r i t i e s E x c h a n g e A c t o f 1 9 3 4 r e q u i r e s of f i c e r s a n d d i r e c t o r s o f B u y e r s U n i t e d a n d p e r s o n s w h o o w n m o r e t h a n te n p e r c e n t ( 1 0 % ) o f a r e g i s t e r e d c l a s s o f i t s e q u i t y s e c u r i t i e s t o f i l e r e p o r t s o f o w n e r s h i p a n d c h a n g e s i n t h e i r o w n e r s h i p o n F o n n s 3 , , a n d 5 w i t h t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n , a n d f o r w a r d c o p i e s o f s u c h f i l i n g s t o B u y e r s U n i t e d . B a s e d o n t h e c o p i e s o f fi l i n g s r e c e i v e d b y B u y e r s U n i t e d , d u r i n g t h e m o s t r e c e n t f i s c a l y e a r t h e d i r e c t o r s , o f f i c e r s , a n d b e n e f i c i a l o w n e r s o f m o r e t h a n t e n pe r c e n t ( 1 0 % ) o f t h e e q u i t y s e c u r i t i e s o f B u y e r s U n i t e d r e g i s t e r e d p u r s u a n t t o S e c t i o n 1 2 of t h e E x c h a n g e A c t h a v e f i l e d o n a t i m e l y ba s i s a l l r e q u i r e d P o n n s 3 , 4 , a n d 5 a n d a n y a m e n d m e n t s t h e r e t o e x c e p t f o r D a l l i n B a g l e y , w h o f i l e d o n e F o n n 4 l a t e . IT E M 10 . E X E C U T I V E C O M P E N S A T I O N An n u a l C o m p e n s a t i o n Th e t a b l e o n t h e f o l l o w i n g p a g e s e t s f o r t h c e r t a i n i n f o n n a t i o n r e g a r d i n g t h e a n n u a l a n d l o n g - t e n n c o m p e n s a t i o n f o r s e r v i c e s i n a l l ca p a c i t i e s t o B u y e r s U n i t e d f o r t h e p r i o r f i s c a l y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 , 2 0 0 2 , a n d 2 0 0 1 , o f - t h o s e p e r s o n s w h o w e r e e i t h e r ( i ) th e c h i e f e x e c u t i v e o f f i c e r d u r i n g t h e l a s t c o m p l e t e d . . fi s c a l y e a r o r ( i i ) o n e o f t h e o t h e r f o u r m o s t h i g h l y c o m p e n s a t e d e x e c u t i v e of f i c e r s a s o f t h e e n d o f t h e l a s t c o m p l e t e d f i s c a l y e a r w h o s e a n n u a l s a l a r y a n d b o n u s e s e x c e e d e d $ 1 0 0 00 0 ( c o l l e c t i v e l y , t h e " Na m e d Ex e c u t i v e O f f i c e r s ). 1 m " " ' .II r " '" " . . " " " ' _ ' I L An n u a l Co m p e n s a t i o n "" ,." , " ' . , .A "' . . " . '4 I ' " "'" . . . . . . ' " ' - 10 1 ' Lo n g T e r m Co m p e n s a t i o n -- - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - -- - - - -- - - - - - -- - Na m e a n d P r i n c i p a l P o s i t i o n Ye a r Sa l a r y ($ ) -- - - - - - - - - Th e o d o r e S t e r n Ch a i r m a n a n d C h i e f Ex e c u t i v e Of f i c e r 20 0 3 20 0 2 20 0 1 Pa u l J a r m a n Pr e s i d e n t a n d D i r e c t o r 20 0 3 20 0 2 20 0 1 G. D o u g l a s S m i t h Ex e c u t i v e V i c e P r e s i d e n t 20 0 3 20 0 2 20 0 1 Ke n n e t h D. K r o g u e 20 0 3 -0 - -0 - -0 - 13 2 , 80 8 12 5 , 0 0 0 12 2 , 71 0 13 2 , 80 8 12 5 , 00 0 12 4 , 40 5 13 7 , 6 9 8 Se c u r i t i e s Un d e r l y i n g Al l O t h e r Op t i o n s / g A R s (# ) C o m p e n s a t i o n ($ ) -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36 , 30 0 74 , 75 0 80 , 00 0 70 , 00 0 40 , 00 0 70 , 00 0 -0 - 18 , 46 3 11 , 66 8 21 , 48 1 -0 - 57 , 06 7 -0 - 18 , 46 3 66 8 21 , 25 2 17 8 , 33 4 -0 - -0 - 18 , 46 3 Ex e c u t i v e V i c e P r e s i d e n t 2 0 0 2 0 12 3 53 8 1 0 6 , 73 9 2 2 28 2 2 0 0 1 1 0 9 , 85 1 4 0 00 0 1 3 ; 8 6 6 St o c k O p t i o n s Th e f o l l o w i n g t a b l e s e t s f o r t h c e r t a i n i n f o n n a t i o n w i t h r e s p e c t t o g r a n t s o f s t o c k o p t i o n s d u r i n g 2 0 0 3 t o t h e N a m e d E x e c u t i v e Of f i ~ ~ . Na m e a n d P r i n c i p a l P o s i t i o n -- - - - - - - - - - - - - - - -- - - - -- - - - - Th e o d o r e S t e r n Ch a i r m a n , C h i e f Ex e c u t i v e Of f i c e r Pa u l J a r m a n Pr e s i d e n t a n d D i r e c t o r G. D o u g l a s S m i t h Ex e c u t i v e V i c e Pr e s i d e n t Ke n n e t h D. K r o g u e Ex e c u t i v e V i c e Pr e s i d e n t Nu m b e r o f Se c u r i t i e s Un d e r l y i n g Op t i o n s G r a n t e d % o f t o t a l Op t i o n s / SA R s Gr a n t e d t o Em p l o y e e s i n Fi s c a l Y e a r Ex e r c i s e o r Ba s e P r i c e ($ / S h ) Ex p i r at i o n Da t e -- - - - - - - - - - - - - - -- - - - - - - - - - -- - - - - - - - - - - - - - - - -- - - - - - - - - - - -0 - 12 , 00 0 12 , 50 0 15 0 , 00 0 21 . $2 . $2 . $2 . 01 / 1 5 / 0 8 09 / 2 4 / 0 8 11 / 1 1 / 0 8 -0 - -0 - _. . . . . . . - ,. . . . I ... I , a . ,a . . . . a ' M " ' - " -. . ' . , .. . . . , . . . . . . . . . . " ' . . . . .. . . . . . . . . . . . . . - - . . . . . . . . . . . . - ... . . . . . . . . . . . . . , . . . . . , . . .. . . . . .. . . . . . . . . . , . . . . . . . - .. . . . . . . . . . . . . . . . . . . . - - . . .. . . . . , - .. . " . . . . . _ - , . . . .. . . , . . . . . " ' . . . . . .. - . . " .." " ' , . . . . . . . . ~ Th e f o l l o w i n g t a b l e s e t s f o r t h ce r t a i n i n f o n n a t i o n w i t h r e s p e c t t o u n e x e r c i s e d o p t i o n s h e l d b y t h e N a m e d E x e c u t i v e O f f i c e r s . N o ou t s t a n d i n g o p t i o n s h e l d b y t h e N a m e d E x e c u t i v e O f f i c e r s w e r e e x e r c i s e d i n 2 0 0 3 . Nu m b e r o f S e c u r i t i e s Un d e r l y i n g U n e x e r c i s e d Op t i o n s a t Fi s c a l Y e a r E n d (# ) Ex e r c i s a b l e / Un e x e r c i s a b l e Na m e a n d P r i n c i p a l P o s i t i o n -- - - - - - - - - - - - - - - - - - - - - -- - - -- - - - -- - - - - - - - - - - - - - - - - Va l u e o f U n e x e r c i s e d In - t h e - M o n e y O p t i o n s At F i s c a l Y e a r E n d ($ ) ( 1 ) Ex e r c i s a b l e / Un e x e r c i s a b l e -- - - - - -- - - - - - - - - - - - -- - Th e o d o r e S t e r n Ch a i r m a n , C h i e f Ex e c u t i v e O f f i c e r 17 2 , 50 0 -0 - $8 8 , 20 0 / - 0 - Pa u l J a r m a n Pr e s i d e n t a n d D i r e c t o r 45 2 , 96 6 15 0 , 00 0 $1 5 2 , 84 8 / $ 8 2 , 50 0 G. ' Do u g l a s S m i t h Ex e c u t i v e V i c e Pr e s i d e n t 62 4 , 91 6 -0 - $2 6 2 , 21 8 / - 0 - Ke n n e t h D. K r o g u e Ex e c u t i v e V i c e Pr e s i d e n t 33 3 , 77 0 / - 0 - $1 9 9 , 66 4 / - 0 - -- - - -- - - - - - - - - -- - - - -- - -- - - - (1 ) T h i s v a l u e i s d e t e r m i n e d o n t h e b a s i s o f t h e d i f f e r e n c e b e t w e e n t h e f a i r m a r k e t v a l u e o f t h e s e c u r i t i e s u n d e r l y i n g t h e o p t i o n s a n d th e e x e r c i s e p r i c e a t D e c e m b e r 3 1 20 0 3 . T h e f a i r m a r k e t v a l u e o f B u y e r s U n i t e d ' s c o m m o n s t o c k a t D e c e m b e r 3 1 , 2 0 0 3 i s d e t e r m i n e d by t h e l a s t s a l e p r i c e o n t h a t d a t e , w h i c h w a s $ 3 . 05 p e r s h a r e . De s c r i p t i o n o f L o n g T e r m S t o c k I n c e n t i v e P l a n Th e p u r p o s e o f t h e L o n g T e r m S t o c k I n c e n t i v e P l a n ( t h e " Pl a n ) i s t o p r o v i d e d i r e c t o r s , o f f i c e r s , e m p l o y e e s , a n d c o n s u l t a n t s w i t h ad d i t i o n a l i n c e n t i v e s b y i n c r e a s i n g t h e i r o w n e r s h i p i n t e r e s t s i n B u y e r s U n i t e d . D i r e c t o r s , o f f i c e r s , a n d o t h e r e m p l o y e e s o f B u y e r s Un i t e d a n d i t s s u b s i d i a r i e s a r e e l i g i b l e t o p a r t i c i p a t e i n t h e P l a n . I n a d d i t i o n , a w a r d s m a y b e g r a n t e d t o c o n s u l t a n t s p r o v i d i n g v a l u a b l e se r v i c e s t o B u y e r s U n i t e d . A s o f D e c e m b e r 3 1 , 2 0 0 3 , B u y e r s U n i t e d a n d i t s a f f i l i a t e s e m p l o y e d a p p r o x i m a t e l y 1 9 0 i n d i v i d u a l s w h o ar e e l i g i b l e t o p a r t i c i p a t e i n t h e P l a n . T h e B o a r d g r a n t s a w a r d s u n d e r t h e P l a n . A w a r d s m a y i n c l u d e i n c e n t i v e s t o c k o p t i o n s , n o n - qu a l i f i e d s t o c k o p t i o n s , s t o c k a p p r e c i a t i o n r i g h t s , s t o c k u n i t s , r e s t r i c t e d s t o c k , r e s t r i c t e d s t o c k u n i t s , p e r f o r m a n c e s h a r e s , p e r f o r m a n c e un i t s , o r c a s h a w a r d s . Th e B o a r d h a s d i s c r e t i o n t o d e t e r m i n e t h e t e r m s o f a n a w a r d u n d e r t h e P l a n , i n c l u d i n g t h e t y p e o f a w a r d , n u m b e r o f s h a r e s o r u n i t s co v e r e d b y t h e a w a r d , o p t i o n p r i c e , t e r m , v e s t i n g s c h e d u l e , a n d p o s t - t e r m i n a t i o n e x e r c i s e p e r i o d o r p a y m e n t . N o t w i t h s t a n d i n g t h i s di s c r e t i o n : ( i ) t h e n u m b e r o f s h a r e s s u b j e c t t o a n a w a r d g r a n t e d t o a n y i n d i v i d u a l i n a n y c a l e n d a r y e a r m a y n o t e x c e e d 1 0 0 00 0 s h a r e s ; (i i ) t h e o p t i o n p r i c e p e r s h a r e o f c o m m o n s t o c k m a y n o t b e l e s s t h a n 1 0 0 p e r c e n t o f t h e f a i r m a r k e t v a l u e o f s u c h s h a r e a t t h e t i m e o f gr a n t o r l e s s t h a n 1 1 0 % o f t h e f a i r m a r k e t v a l u e o f s u c h s h a r e s i f t h e o p t i o n i s a n i n c e n t i v e s t o c k o p t i o n g r a n t e d t o a s t o c k h o l d e r ow n i n g m o r e t h a n t e n p e r c e n t o f t h e c o m b i n e d v o t i n g p o w e r o f a l l c l a s s e s o f t h e s t o c k o f B u y e r s U n i t e d ( a " 10 % s t o c k h o l d e r ); a n d (H i ) t h e t e n n of a n y in c e n t i v e s t o c k o p t i o n m a y n o t e x c e e d 1 0 ye a r s ~ o r f i v e ye a r s i f t h e o p t i o n i s g r a n t e d t o a 1 0 % s t o c k h o l d e r . A s o f De c e m b e r 3 1 20 0 3 , a w a r d s i n t h e f o r m of q u a l i f i e d i n c e n t i v e s t o c k o p t i o n s t o p u r c h a s e a t o t a l o f 8 6 3 63 9 s h a r e s w e r e o u t s t a n d i n g un d e r t h e P l a n . A m a x i m u m o f l 20 0 , 00 O s h a r e s o f co m m o n s t o c k m a y b e s u b j e c t t o o u t s t a n d i n g a w a r d s , d e t e r m i n e d i m m e d i a t e l y a f t e r t h e g r a n t o f an y a w a r d u n d e r t h e P l a n . S h a r e s o f c o m m o n s t o c k , w h i c h a r e a t t r i b u t a b l e t o a w a r d s t h a t h a v e e x p i r e d , t e n n i n a t e d , o r b e e n c a n c e l e d or f o r f e i t e d d u r i n g a n y c a l e n d a r y e a r , a r e a v a i l a b l e f o r i s s u a n c e o r u s e i n c o n n e c t i o n w i t h f u t u r e a w a r d s . Th e P l a n w a s e f f e c t i v e M a r c h 1 1 , 1 9 9 9 , a n d i s n o t l i m i t e d i n d u r a t i o n . N o i n c e n t i v e s t o c k o p t i o n m a y b e g r a n t e d m ~r e t h a n 1 0 y e a r s af t e r t h e e f f e c t i v e d a t e . T h e P l a n m a y b e a m e n d e d b y t h e B o a r d w i t h o u t t h e c o n s e n t o f t h e s t o c k h o l d e r s , e x c e p t t h a t s t o c k h o l d e r ap p r o v a l i s r e q u i r e d f o r a n y a m e n d m e n t t h a t m a t e r i a l l y i n c r e a s e s t h e a g g r e g a t e n u m b e r o f s h a r e s o f s t o c k t h a t m a y b e "" " R "" " " " " ' " , " ." . , ,. . " , . . ," " W M "" " " " " " ' . " '" " "" . . , , . ". . , ... " . , . . , " . . " " , "" . . . . . u . . . . " . . . . . . , ' " , ,.. . . . , . . , "'. .. , . . . , _ . , AI" ' ". t I . is s u e d u n d e r t h e p l a n o r m a t e r i a l l y m o d i f i e s t h e r e q u i r e m e n t s a s t o e l i g i b i l i t y f o r p a r t i c i p a t i o n i n t h e P l a n . IT E M 1 1 . S E C U R I T Y O W N E R S H I P O F B E N E F I C I A L O W N E R S AN D M A N A G E M E N T Th e f o l l o w i n g t a b l e s e t s f o r t h , a s o f M a r c h 1 5 , 2 0 0 4 , t h e n u m b e r a n d p e r c e n t a g e o f t h e o u t s t a n d i n g s h a r e s o f c o m m o n s t o c k a n d wa r r a n t s a n d o p t i o n s t h a t , a c c o r d i n g t o t h e i n f o n n a t i o n s u p p l i e d t o B u y e r s U n i t e d , w e r e b e n e f i c i a l l y o w n e d b y ( i ) e a c h p e r s o n w h o i s cu t T e n t l y a d i r e c t o r , ( i i ) e a c h e x e c u t i v e o f f i c e r , ( i i i ) a l l c u t T e n t d i r e c t o r s a n d e x e c u t i v e o f f i c e r s a s a g r o u p a n d ( i v ) e a c h pe r s o n w h o , t o th e k n o w l e d g e o f B u y e r s U n i t e d , i s t h e b e n e f i c i a l o w n e r o f m o r e t h a n f i v e p e r c e n t o f t h e o u t s t a n d i n g c o m m o n s t o c k . E x c e p t a s ot h e r w i s e i n d i c a t e d , t h e p e r s o n s n a m e d i n t h e t a b l e h a v e s o l e v o t i n g a n d d i s p o s i t i v e p o w e r w i t h r e s p e c t t o a l l s h a r e s b e n e f i c i a l l y ow n e d , s u b j e c t t o c o m m u n i t y p r o p e r t y l a w s w h e r e a p p l i c a b l e . Na m e a n d A d d r e s s Co m m o n Sh a r e s Pe r c e n t of C l a s s (1 ) -- - - - - -- - - - - - - - - - - -- - - - - - - - - - - - - - - Pr i n c i p a l s t o c k h o l d e r s : - - - - - -- - - - - - - - - - - - - -- - I- L i n k I n c o r p o r a t e d 97 7 5 B u s i n e s s P a r k A v e n u e Sa n D i e g o , C A 9 2 1 3 1 80 8 , 54 6 Of f i c e r s a n d Di r e c t o r s : -- - - - -- - - - - - - - - - - - - - - - Th e o d o r e S t e r n (2 ) 29 7 0 O n e P P G P l a c e Pi tt s b u r g h , P A 1 5 2 2 2 69 4 , 43 5 18 . Ga r y S m i t h (2 ) ( 3 ) 14 8 7 0 P o n y E x p r e s s R o a d Bl u f f d a l e , U T 8 4 0 6 5 52 0 , 08 4 Ed w a r d D a l l i n B a g l e y (2 ) 23 5 0 O a k h i l l D r i v e Sa l t L a k e Ci t y , U T 8 4 1 2 1 37 1 , 95 4 St e v e B a r n e t t (2 ) 66 6 D u n d e e Ro a d , S u i t e 17 0 4 No r t h b r o o k , 1 1 6 0 0 6 2 39 4 , 94 9 Pa u l J a r m a n (2 ) 14 8 7 0 P o n y E x p r e s s R o a d Bl uf f d a l e , U T 8 4 0 6 5 74 2 , 05 2 Da v i d R. G r o w (2 ) 14 8 7 0 P o n y E x p r e s s R o a d Bl u f f d a l e , U T 8 4 0 6 5 15 0 , 00 0 G. D o u g l a s S m i t h (2 ) ( 3 ) 14 8 7 0 P o n y E x p r e s s R o a d Bl u f f d a l e , U T 8 4 0 6 5 68 8 , 76 8 Ke n n e t h D. K r o g u e ( 2 ) 14 8 7 0 P o n y E x p r e s s R o a d Bl u f f d a l e , U T 8 4 0 6 5 35 2 , 22 6 Al l E x e c u t i v e o f f i c e r s a n d Di r e c t o r s a s a G r o u p (8 p e r s o n s ) 61 4 , 46 8 37 . TO " " r W" . r ,. . or . ,. . "'. .. . . . " .. . . . - - . ... . " t o , " " " " ' 1 ' '0 1 . rr I I I " " n . "" . . . . , ' " (1 ) T h e s e f i g U r e s r e p r e s e n t t h e p e r c e n t a g e of o w n e r s h i p o f t h e n a m e d i n d i v i d u a l s a s s u m i n g e a c h of t h e m a l o n e h a s e x e r c i s e d h i s o r h e r op t i o n s o r c o n v e r s i o n r i g h t s t o p u r c h a s e c o m m o n s h a r e s , a n d p e r c e n t a g e o w n e r s h i p o f a l l o f f i c e r s a n d d i r e c t o r s a s a g r o u p , a s s u m i n g al l p u r c h a s e a n d c o n v e r s i o n r i g h t s h e l d b y s u c h i n d i v i d u a l s a t e e x e r c i s e d . (2 ) T h e s e f i g u r e s i n c l u d e : f o r M r . S t e m S e r i e s A a n d B P r e f e r r e d S t o c k c o n v e r t i b l e t o 3 7 7 , 50 0 s h a r e s o f c o m m o n s t o c k , w a r r a n t s t o pu r c h a s e 6 8 0 , 00 0 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 2 . 50 p e r s h a r e , o p t i o n s t o p u r c h a s e 1 0 2 , 50 0 sh a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 50 t o $ 5 . 06 p e r s h a r e , a n d 7 6 6 , 25 0 c o m m o n s h a r e s f o r w h i c h o u t s t a n d i n g pr o m i s s o r y n o t e s a r e c o n v e r t i b l e a t r a t e s o f b e t w e e n $ 2 . 50 a n d $ 2 . 00 ; f o r M r . G a r y S m i t h o p t i o n s t o p u r c h a s e 1 2 2 , 50 0 s h a r e s a t p r i c e s ra n g i n g f r o m $ 2 . 00 t o $ 5 . 06 p e r s h a r e ; f o r M r . B a g l e y S e r i e s A a n d B P r e f e r r e d S t o c k c o n v e r t i b l e t o 1 5 7 , 50 0 s h a r e s o f c o m m o n s t o c k , wa r r a n t s t o p u r c h a s e 2 7 5 , 00 0 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 2 . 50 p e r s h a r e , o p t i o n s t o p u r c h a s e 47 , 50 0 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 3 . 05 t o $ 5 ~ 0 6 , a n d 3 7 5 00 0 c o m m o n s h a r e s f o r w h i c h o u t s t a n d i n g pr o m i s s o r y n o t e s a r e c o n v e r t i b l e a t t h e r a t e o f $ 2 . 00 p e r s h a r e ; f o r M r . B a r n e t t S e r i e s A P r e f e r r e d S t o c k c o n v e r t i b l e t o 2 0 , 00 0 s h a r e s of c o m m o n s t o c k a n d o p t i o n s t o p u r c h a s e 1 3 0 00 0 s h a r e s a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 5 . 06 p e r s h a r e ; f o r M r . J a r m a n op t i o n s t o p u r c h a s e 4 5 2 96 6 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 5 . 39 p e r s h a r e ; f o r M r . G . D o u g l a s Sm i t h o p t i o n s t o p u r c h a s e 6 2 4 , 91 6 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 5 . 39 p e r s h a r e ; f o r M r . G r o w op t i o n s t o p u r c h a s e 1 5 0 , 00 0 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m o f $ 2 . 00 t o $ 3 . 05 ; a n d f o r M r . K r o g u e o p t i o n s t o . p u r c h a s e 3 3 3 , 77 0 s h a r e s o f c o m m o n s t o c k a t e x e r c i s e p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 2 . 70 p e r s h a r e . (3 ) G a r y S m i t h i s G . D o u g l a s S m i t h ' s f a t h e r . IT E M 12 . C E R T A I N R E L A T I O N S H I P S A N D R E L A T E D T R A N S A C T I O N S Th e f o l l o w i n g d i s c u s s i o n i n c l u d e s c e r t a i n r e l a t i o n s h i p s a n d r e l a t e d t r a n s a c t i o n s t h a t o c c u r r e d d u r i n g B u y e r s U n i t e d ' s f i s c a l y e a r s en d e d D e c e m b e r 3 1 , 20 0 3 a n d 2 0 0 2 . Tr a n s a c t i o n s w i t h T h e o d o r e S t e r n Be g i n n i n g i n D e c e m b e r 2 0 0 0 a n d c o n t i n u i n g i n t o 2 0 0 3 , T h e o d o r e S t e m , t h e C h a i r m a n o f t h e B o a r d o f D i r e c t o r s a n d C h i e f E x e c u t i v e Of f i c e r , m a d e l o a n s t o B u y e r s U n i t e d f o r w o r k i n g c a p i t a l p u r p o s e s . A l l o f t h e l o a n s b e a r i n t e r e s t a t t h e r a t e o f 1 2 p e r c e n t p e r a n n u m pa y a b l e m o n t h l y a n d a r e u n s e c u r e d . I n c o n s i d e r a t i o n f o r m a n y o f t h e l o a n s , w e i s s u e d c o m m o n s t o c k t o M r . S t e m a n d r e c o r d e d t h e , v a l u e o f t h e s t o c k a t t h e m a r k e t p r i c e o n t h e d a t e o f i s s u a n c e . T h e f o l l o w i n g t a b l e s h o w s t h e d a t e a n d p r i n c i p a l a m o u n t o f t h e l o a n s , t h e ma t u r i t y d a t e s , t h e n u m b e r o f s h a r e s o f c o m m o n s t o c k i s s u e d i n c o n s i d e r a t i o n f o r t h e l o a n s , a n d t h e v a l u e o f t h e c o m m o n s t o c k : Da t e o f L o a n Ma t u r i t y D a t e Pr i n c i p a l A m o u n t ($ ) Nu m b e r o f S h a r e s Va l u e o f S h a r e s ($ ) -- - - - - - - - - - - -- - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - De c e m b e r 7 , 20 0 0 Ju l y 20 0 4 10 0 , 00 0 10 , 00 0 16 , 56 2 Ja n u a r y 4 , 20 0 1 Ju l y 20 0 4 18 0 , 00 0 20 , 00 0 22 , 50 0 Ja n u a r y 19 , 20 0 1 Ju l y 20 0 4 10 0 , 00 0 10 , 00 0 15 , 6 2 5 Fe b r u a r y 15 , 20 0 1 Ju l y 20 0 4 10 , . 0 0 0 1, 0 0 0 50 0 Ma r c h 2 6 , 20 0 1 Ju l y 20 0 4 10 0 , 00 0 10 , 10 , 31 2 Ju n e 5 , 20 0 1 Ju l y 20 0 4 50 0 , 00 0 * 50 , 00 0 60 , 00 0 Ju n e 15 , 20 0 1 Ju l y 20 0 4 15 0 , 00 0 * 15 , 00 0 18 , 75 0 Ju n e 2 1 , 20 0 1 Ju l y 20 0 4 10 0 , 00 0 * 10 , 0 0 0 12 , 50 0 Ju n e 2 6 , 20 0 1 Ju l y 20 0 4 50 , 00 0 * 00 0 25 0 Ju l Y 6 , 20 0 1 Ju l y 20 0 4 10 0 , 00 0 * 10 , 00 0 11 , 00 0 Ju l y 18 , 20 0 1 Ju l y 20 0 4 15 0 , 00 0 * 15 , 0 0 0 12 , 75 0 Au g u s t 3 0 , 20 0 1 Ju l y 20 0 4 27 5 , 00 0 * 27 , 5 0 0 22 00 0 Se p t e m b e r 5 , 20 0 1 Ju l y 20 0 4 10 0 , 00 0 * 10 , 00 0 50 0 Se p t e m b e r 1 9 , 2 0 0 1 J u l y 5, 2 0 0 4 Oc t o b e r 15 , 2 0 0 1 Ju l y 5, 2 0 0 4 De c e m b e r 1 2 , 2 0 0 1 Ju l y 5, 2 0 0 4 10 0 , 00 0 * 50 , 00 0 * 10 0 , 00 0 * 10 , 00 0 10 , 0 0 0 10 , 00 0 80 0 6, 1 0 0 40 0 ." . '" , , ,. , " , " , .. . . I I ". . " , , "' " " . " " . . '" "" '. , m , I " " 0 R I " I "" . " , . . , - " " . " , ,, " " ' A ' .. . " . Ja n u a r y 18 , 2 0 0 2 Ju l y 5, 2 0 0 4 De c e m b e r 2 0 , 2 0 0 2 De c e m b e r 2 0 , 2 0 0 4 Fe b r u a r y 28 " 2 0 0 3 J u l y 1, 2 0 0 4 Ju l y 5, 2 0 0 3 Ju l y 5, 2 0 0 5 Ju l y 5, 2 0 0 3 Ju l y 5, 2 0 0 5 10 0 , 00 0 * 11 2 , 50 0 * * 10 0 , 00 0 * * * 86 , 56 3 * * * 34 8 , 82 5 10 , 00 0 -0 - -0 - -0 - -0 - 10 , 00 0 -0 - -0 - -0 - -0 - -- - - - - - - - - - - -- - -- - - - - - - - - - - * I n d i c a t e s th e , n o t e is c o n v e r t i b l e i n t o c o m m o n s t o c k a t a r a t e o f $ 2 . 50 * * I n d i c a t e s t h e n o t e i s c o n v e r t i b l e i n t o c o m m o n s t o c k a t a r a t e of $ 2 . 00 * * * T h i s n o t e w a s r e p a i d i n 2 0 0 3 In O c t o b e r 2 0 0 0 , t h e B o a r d a p p r o v e d a c o n s u l t i n g a g r e e m e n t w i t h M r . S t e m . P u r s u a n t t o t h i s c o n t r a c t u a l a r r a n g e m e n t M r . S t e m re c e i v e s a m o n . t h l y f e e o f $ 6 25 0 a n d e x p e n s e a l l o w a n c e o f $ 5 0 0 i n c o n n e c t i o n w i t h d u t i e s p e r f o n n e d a s o u r Ch i e f E x e c u t i v e O f f i c e r . He e a r n e d , r e s p e c t i v e l y ; $ 7 4 75 0 a n d $ 7 0 00 0 i n 2 0 0 3 a n d 2 0 0 2 u n d e r t h i s a r r a n g e m e n t , a n d $ 6 25 0 r e m a i n e d u n p a i d a s o f D e c e m b e r 31 , 20 0 3 . In N o v e m b e r 2 0 0 1 , w e a g r e e d t o i s s u e 5 0 , 00 0 s h a r e s t o M r . S t e m i n c o n s i d e r a t i o n o f e x t e n d i n g t h e m a t u r i t y d a t e o f t h e J u n e 5 , 20 0 1 $5 0 0 , 00 0 p r o m i s s o r y n o t e t o J u l y 5 , 2 0 0 3 . T h e v a l u e o f t h e s h a r e s w a s r e c o r d e d a t $ 3 1 , 50 0 . O n D e c e m b e r 4 20 0 1 , w e a g r e e d t o i s s u e 15 6 , 50 0 s h a r e s t o M r . S t e m i n c o n s i d e r a t i o n o f e x t e n d i n g t h e m a t u r i t y d a t e o f t h e r e m a i n i n g $ 1 , 56 5 , 00 0 t h e n o w i n g i n n o t e s p a y a b l e li s t e d a b o v e t o J u l y 5 , 20 0 3 . T h e v a l u e o f t h e s h a r e s w a s r e c o r d e d a t $ 9 3 , 90 0 . A l l t h e s e n o t e s w e r e l a t e r e x t e n d e d f u r t h e r t o J u l y 5 , 20 0 4 , b u t n o a d d i t i o n a l c o m p e n s a t i o n w a s ' pa i d t o M r . S t e m . In S e p t e m b e r 2 0 0 1 , B u y e r s U n i t e d i s s u e d 2 5 , 00 0 s h a r e s t o M r . S t e m i n c o n s i d e r a t i o n f o r M r . S t e m s p e r s o n a l g u a r a n t y o f B u y e r s Un i t e d ' s p a y m e n t o b l i g a t i o n s u n d e r a n e w c o n t r a c t w i t h G l o b a l C r o s s i n g C o m m u n i c a t i o n s , I n c . , t h a t p r o v i d e s t e l e c o m m u n i c a t i o n se r v i c e s t o u s f o r r e s a l e . T h e s h a r e s w e r e v a l u e d a t $ 1 7 , 50 0 b a s e d o n t h e t h e n c u r r e n t m a r k e t p r i c e . In F e b r u a r y 2 0 0 2 , M r . S t e m g a v e h i s p e r s o n a l g u a r a n t y o f u p t o $ 2 5 0 , 00 0 o f o b l i g a t i o n s a r i s i n g u n d e r o u r r e s a l e c o n t r a c t w i t h Mc r Wo r l d C o m , I n c . I n c o n s i d e r a t i o n f o r p r o v i d i n g t h e g u a r a n t y , w e i s s u e d 2 5 00 0 s h a r e s t o M r . S t e m v a l u e d a t $ 3 0 75 0 b a s e d o n t h e t h e n cu r r e n t m a r k e t p r i c e . In D e c e m b e r 2 0 0 2 , M r . S t e m p a r t i c i p a t e d i n p r o v i d i n g f u n d i n g f o r a d e p o s i t i n c o n n e c t i o n w i t h a c q u i r i n g c u s t o m e r s f r o m T o u c h Ai n e r i c a , I n c . T h e t o t a l a m o u n t r a i s e d w a s $ 3 , 18 7 50 0 , o f w h i c h t o t a l M r . S t e m c o n t r i b u t e d $ 1 3 7 , 50 0 u n d e r t e n n s i d e n t i c a l t o t h e ot h e r u n a f f i l i a t e d i n v e s t o r s . A l l t h e u n s e c u r e d p r o m i s s o r y n o t e s b e a r i n t e r e s t a t 1 0 p e r c e n t , p a y a b l e m o n t h l y . P r i n c i p a l p a y m e n t s a r e al s o d u e m o n t h l y , b a s e d o n 1 0 p e r c e n t o f t h e n e t b i l l i n g s c o l l e c t e d f r o m t h e T o u c h A m e r i c a c u s t o m e r s d u r i n g t h e p r i o r c a l e n d a r mo n t h , a n d t h e n o t e s h a v e n o m a t u r i t y d a t e . A s o f D e c e m b e r 3 1 20 0 3 , w e h a d r e p a i d $ 8 4 85 4 o f t h e p r i n c i p a l o n t h i s n o t e . On J a n u a r y 1 5 , 2 0 0 3 , M r . S t e m g a v e h i s p e r s o n a l g u a r a n t y o f u p t o $ 2 5 0 , 00 0 o f o b l i g a t i o n s a r i s i n g u n d e r a r e s a l e c o n t r a c t w i t h Wi l l i a m s C o m m u n i c a t i o n s . I n c o n s i d e r a t i o n f o r p r o v i d i n g t h e g u a r a n t y , w e i s s u e d 1 5 00 0 s h a r e s t o M r . S t e m v a l u e d a t $ 3 6 30 0 b a s e d on t h e t h e n c u r r e n t m a r k e t p r i c e . Tr a n s a c t i o n s w i t h o t h e r r e l a t e d p a r t i e s Oc t o b e r 2 0 0 0 , t h e B o a r d a p p r o v e d a t w o - ye a r c o n s u l t i n g a r r a n g e m e n t w i t h G a r y S m i t h , am e m b e r o f t h e B o a r d . N o fe e s w e r e ac t u a l l y p a i d t o M r . S m i t h d u r i n g 2 0 0 0 , a n d u p . th r o u g h O c t o b e r 2 0 0 2 , M r . S m i t h w a s p a i d $ 1 1 0 , 00 0 i n f e e s u n d e r h i s c o n s u l t i n g ~a n g e m e n t . On J a n u a r y 1 5 , 2 0 0 2 , P a u l J a n n a n , G . D o u g l a s S m i t h , a n d K e n n e t h D . K r o g u e m a d e u n s e c u r e d l o a n s t o B u y e r s U n i t e d i n t h e t o t a l pr i n c i p a l a m o u n t o f $ 7 9 , 99 8 , d u e J u l y 1 5 , 2 0 0 3 a n d b e a r i n g i n t e r e s t a t t h e r a t e o f 1 2 p e r c e n t p e r a n n u m . I n c o n s i d e r a t i o n f o r m a k i n g th e l o a n s , B u y e r s U n i t e d a g r e e d t o i s s u e a t o t a l o f 7 , 99 8 s h a r e s t o t h e s e i n d i v i d u a l s v a l u e d a t $ 8 79 8 b a s e d o n t h e m a r k e t p r i c e o n t h e da t e o f i s s u a n c e . T h e s e l o a n s w e r e r e p a i d i n J u l y 2 0 0 3 . At t h e e n d o f 2 0 0 2 a n d d u r i n g t h e f i r s t pa r t o f 2 0 0 3 , Ed w a r d D a H i n B a g l e y m a d e t w o - ye a r u n s e c u r e d l o a n s t o B u y e r s U n i t e d ag g r e g a t i n g $ 7 5 0 , 00 0 . T h e n o t e s b e a r i n t e r e s t a t 1 2 p e r c e n t p a y a b l e m o n t h l y , a n d a r e c o n v e r t i b l e i n t o 3 7 5 , 00 0 s h a r e s o f c o m m o n st o c k ( c o n v e r s i o n r a t e o f $ 2 . 00 p e r s h a r e ) . , : I n "" . 1J " " " " ", , ' " I O n . " In F e b r u a r y 2 0 0 3 , B u y e r s U n i t e d i s s u e d a 1 2 p e r c e n t u n s e c u r e d p r o m i s s o r y n o t e t o S t e v e B a r n e t t i n e x c h a n g e f o r a l o a n o f $ 5 0 , 00 0 . In t e r e s t i s p a y a b l e m o n t h l y a n d t h e l o a n m a t u r e s o n J u l y 1 , 2 0 0 4 . IT E M 1 3 . E X H I B I T S A N D R E P O R T S O N FO R M 8 - ~x h i b i t s Co p i e s o f t h e f o l l o w i n g d o c u m e n t s a r e i n c l u d e d a s e x h i b i t s t o t h i s F o n n 1 0 - KS B p u r s u a n t t o I t e m 6 0 1 o f R e g u l a t i o n S - Ex h i b i t No . -- - - - - - 10 . 10 . 10 . 10 . 10 . 10 . 10 . 10 . 10 . 10 . 10 . 10 . Ti tl e o f D o c u m e n t -- - - - - - - - - - - - - - Ce r t i ~ i c a t e o f In c o r p o r a t i o n , a s a m e n d e d Ce r t i f i c a t e o f D e s i g n a t i o n o f P r e f e r r e d S t o c k (1 ) By - L a w s (1 ) Se r i e s B P r e f e r r e d S t o c k D e s i g n a t i o n (2 ) Fo r m o f W a r r a n t i s s u e d t o l e n d e r s (2 ) Fo r m o f W a r r a n t i s s u e d a s p a r t o f u n i t s w i t h S e r i e s B Pr e f e r r e d S t o c k (2 ) Fo r m o f o p t i o n f o r e m p l o y e e s a n d d i r e c t o r s (3 ) Lo n g - T e r m S t o c k I n c e n t i v e P l a n (1 ) As s e t P u r c h a s e A g r e e m e n t d a t e d D e c e m b e r 6, 2 0 0 2 , w i t h I - L i n k Co m m u n i c a t i o n s , I n c . a n d I - L i n k In c o r p o r a t e d , w i t h o u t ex h i b i t s (4 ) Re c o n c i l i a t i o n A g r e e m e n t d a t e d M a r c h 9, 2 0 0 4 w i t h A c c e r i s Co m m u n i c a t i o n s a n d I - L i n k C o m m u n i c a t i o n s (7 ) As s e t P u r c h a s e A g r e e m e n t d a t e d D e c e m b e r 20 , 2 0 0 2 w i t h T o u c h Am e r i c a , I n c . , w i t h o u t e x h i b i t s (4 ) Am e n d m e n t N o . 1 t o t h e A s s e t P u r c h a s e A g r e e m e n t d a t e d D e c e m b e r 20 , 2 0 0 2 t h a t w a s m a d e J u n e 6, 2 0 0 3 b y B u y e r s U n i t e d a n d T o u c h Am e r i c a (5 ) Fo r m o f n o t e a g r e e m e n t i s s u e d A p r i l t o A u g u s t 2 0 0 2 t o No t e h o l d e r s (4 ) Fo r m o f w a r r a n t a g r e e m e n t i s s u e d t o c e r t a i n n o t e h o l d e r s (4 ) Fo r m o f n o t e a g r e e m e n t i s s u e d o n D e c e m b e r 20 , 2 0 0 2 to t h e no t e h o l d e r s w h o p r o v i d e d f i n a n c i n g f o r t h e T o u c h A m e r i c a de p o s i t , i n c l u d i n g a s e x h i b i t s t h e f o r m o f n o t e a n d w a r r a n t is s u e d (4 ) Co o p e r a t i o n a n d M a n a g e m e n t A g r e e m e n t b e t w e e n B u y e r s U n i t e d a n d My A C D , In c . , d a t e d O c t o b e r 1, 2 0 0 3 , e x c l u d i d n g : Sc h e d u l e I - B u y e r s U n i t e d E x i s t i n g C u s t o m e r s ; Sc h e d u l e . I I - My A C D C u s t o m e r s ; Sc h e d u l e II I . - En h a n c e d S e r v i c e s M a r k e t i n g B u d g e t ; Sc h e d u l e I V - M o n t h l y B u d g e t Pa y m e n t s ; a n d Sc h e d u l e .v - Re v i s e d W h o l e s a l e S e r v i c ~ s A g r e e m e n t Pr i c i n g (6 ) 10 . Pu r c h a s e O p t i o n A g r e e m e n t b e t w e e n B u y e r s O n i te d , M i c h a e l Sh e l t o n a n d D a v i d O. P e t e r s o n d a t e d O c t o b e r 1, 2 0 0 3 , e x c l u d i n g : Ex h i b i t A - Fo r m o f T e r m N o t e ; Ex h i b i t B - Fo r m o f S e c u r i t y a n d P l e d g e A g r e e m e n t ; Ex h i b i t C - F o r m o f T e r m No t e ; Ex h i b i t D - Fo r m o f S e c u r i t y a n d P l e d g e A g r e e m e n t ; Ex h i b i t E - F o r m o f E m p l o y m e n t A g r e e m e n t ; Ex h i b i t F Fo r m o f S t o c k O p t i o n Gr a n t ; a n d Ex h i b i t G - F o r m o f E m p l o y m e n t A g r e e m e n t (6 ) 10 . 1 4 Fo r m o f S e c u r i t i e s P u r c h a s e A g r e e m e n t d a t e d M a r c h 10 , 2 0 0 4 (7 ) 10 . Fo r m o f r e g i s t r a t i o n R i g h t s A g r e e m e n t d a t e d M a r c h 10 , 2 0 0 4 (7 ) 14 . Co d e o f E t h i c s 21 . Li s t o f S u b s i d i a r i e s 31 . Ce r t i f i c a t i o n th e Ch i e f Ex e c u t i v e Of f i c e r pu r s u a n t Se c t i o n 3 0 2 of t h e Sa r b a n e s - O x l e y A c t o f 20 0 2 Ce r t i f i c a t i o n th e Ch i e f Fi n a n c i a l Of f i c e r pu r s u a n t Se c t i o n 3 0 2 of t h e Sa r b a n e s - O x l e y A c t o f 20 0 2 31 . 32 . Ce r t i f i c a t i o n s of th e Ch i e f Ex e c u t i v e Of f i c e r an d Ch i e f Fi n a n c i a l O f f i c e r p u r s u a n t t o S e c t i o n 9 0 6 o f t h e Sa r b a n e s - O x l e y Ac t o f 2 0 0 2 (1 ) T h e s e d o c u m e n t s w e r e f i l e d a s e x h i b i t s t o t h e R e g i s t r a t i o n S t a t e m e n t o n F o r m 1 0 - SB f i l e d b y B u y e r s U n i t e d w i t h t h e S e c u r i t i e s an d E x c h a n g e C o m m i s s i o n o n A u g u s t 3 , 1 9 9 9 , a n d a r e i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (2 ) T h e s e d o c u m e n t s w e r e f i l e d a s e x h i b i t s t o t h e a n n u a l r e p o r t o n F o r m 1 0 - KS B f o r 2 0 0 0 f i l e d b y B u y e r s U n i t e d w i t h t h e S e c u r i t i e s an d E x c h a n g e C o m m i s s i o n o n A p r i l 1 0 , 2 0 0 1 , a n d a r e i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (3 ) T h i s d o c u m e n t w a s f i l e d a s a n e x h i b i t t o t h e a n n u a l r e p o r t o n F o r m 1 0 - KS B f o r 2 0 0 1 f i l e d b y B u y e r s U n i t e d w i t h t h e S e c u r i t i e s an d E x c h a n g e C o m m i s s i o n o n A p r i l 1 6 , 2 0 0 2 , a n d i s i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (4 ) T h e s e d o c u m e n t s w e r e f i l e d a s e x h i b i t s t o t h e a n n u a l r e p o r t o n F o r m 1 0 . . KS B f o r 2 0 0 2 f i l e d b y B u y e r s U n i t e d w i t h t h e S e c u n t i e s at l d E x c h a n g e C o m m i s s i o n o n A p r i l 1 4 , 2 0 0 3 , a n d a r e i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (5 ) T h i s d o c u m e n t w a s f i l e d a s a n e x h i b i t t o t h e q u a r t e r l y r e p o r t o n F o r m 10 . . Q S B f o r J u n e 3 0 , 2 0 0 3 fi l e d b y B u y e r s U n i t e d w i t h t h e Se c u r i t i e s a n d E x c h a n g e C o m m i s s i o n o n A u g u s t 1 4 20 0 3 , a n d i s i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (6 ) T h e s e d o c u m e n t s w e r e f i l e d a s e x h i b i t s t o t h e q u a r t e r l y r e p o r t o n F o r m 10 o o Q S B f o r Se p t e m b e r 3 0 20 0 3 f i l e d b y B u y e r s U n i t e d wi t h t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n o n N o v e m b e r 1 4 , 2 0 0 3 , a n d a r e i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . (7 ) T h e s e d o c u m e n t s w e r e f i l e d a s e x h i b i t s t o t h e c u r r e n t r e p o r t o n F o n n 8 o o K f i l e d b y B u y e r s U n i t e d w i t h t h e S e c u r i t i e s a n d E x c h a n g e Co m m i s s i o n o n M a r c h 1 7 , 2 0 0 4 , a n d a r e i n c o r p o r a t e d h e r e i n b y t h i s r e f e r e n c e . Fo r m 8 . . K F i l i n g s Th e r e w e r e n o f i l i n g s o n F o r m 8 o o K d u r i n g t h e t h r e e m o n t h s e n d e d D e c e m b e r 3 1 , 20 0 3 . "" ' " " " " ," " "" ' " " 0 " '" ' . ' - ., IIR I I I I " ' " "" ' " I I I " . ~ I " " " "" " ' I ' " ,. . . . IT E M 1 4 . P R I N C I P A L A C C O U N T A N T F E E S A N D S E R V I C E S Th e a g g r e g a t e f e e s a n d e x p e n s e s b i l l e d b y o u r p r i n c i p a l a c c o u n t i n g f i n n , C r o w e C h i z e k a n d C o m p a n y L L C f o r f e e s a n d e x p e n s e s hi l l e d f o r f i s c a l y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 a n d 2 0 0 2 a r e a s f o l l o w s : 20 0 3 20 0 2 -- - - - - - - -- - - - - - - Au d i t f e e s Au d i t re l a t e d f e e s $ 7 7 , 89 0 69 , 58 5 $ 9 9 , 36 1 22 , 76 5 -- - - - - - - -- - - - - - - To t a l a u d i t a n d r e l a t e d fe e s 14 7 , 47 5 12 2 , 12 6 Ta x f e e s 53 , 70 0 24 , 80 0 -- - - - - - - -- - - - - - - To t a l f e e s $2 0 1 , 17 5 $1 4 6 , 92 6 == = = = = = = == = = = = = = Au d i t r e l a t e d f e e s w e r e f o r r e v i e w s o f o u r f i l i n g s o n F o n n 1 0 - Q S B f o r 20 0 3 a n d 2 0 0 2 , m e e t i n g s w i t h t h e A u d i t C o m m i t t e e , a n d w o r k re q u i r e d b y o u r f i l i n g o f a r e g i s t r a t i o n s t a t e m e n t o n F o r m S B - 2 f o r s e l l i n g s e c u r i t y h o l d e r s i n S e p t e m b e r 2 0 0 3 . Ea c h o f t h e p e n n i t t e d n o n - a u d i t s e r v i c e s h a s b e e n p r e - a p p r o v e d b y t h e A u d i t C o m m i t t e e o r t h e A u d i t C o m m i t t e e s C h a i r m a n p u r s u a n t to d e l e g a t e d a u t h o r i t y b y t h e A u d i t C o m m i t t e e , o t h e r t h a n d e m i n i m u s n o n - a u d i t s e r v i c e s f o r w h i c h t h e p r e - a p p r o v a l r e q u i r e m e n t s a r e wa i v e d i n a c c o r d a n c e w i t h t h e r u l e s a n d r e g u l a t i o n s o f t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n . Th e A u d i t C o m m i t t e e c h a r t e r p r o v i d e s t h a t t h e A u d i t C o m m i t t e e w i n - pr e - a p p r o v e a u d i t s e r v i c e s a n d n o n - a u d i t s e r v i c e s t o b e p r o v i d e d by o u r i n d e p e n d e n t a u d i t o r s b e f o r e t h e a c c o u n t a n t i s e n g a g e d t o r e n d e r t h e s e s e r v i c e s . T h e A u d i t C o m m i t t e e m a y c o n s u l t w i t h ma n a g e m e n t i n t h e d e c i s i o n - m a k i n g p r o c e s s , b u t m a y n o t d e l e g a t e t h i s a u t h o r i t y t o m a n a g e m e n t . T h e A u d i t C o m m i t t e e m a y d e l e g a t e it s a u t h o r i t y t o p r e - a p p r o v e s e r v i c e s t o o n e o r m o r e c o m m i t t e e m e m b e r s , p r o v i d e d t h a t t h e d e s i g n e e s p r e s e n t t h e p r e - a p p r o v a l s t o t h e fu l l c o m m i t t e e a t t h e n e x t c o m m i t t e e m e e t i n g . II I II " I I I Il l ' " I I I "" " " " - SI G N A T U R E S In a c c o r d a n c e w i t h S e c t i o n 1 3 o r 1 5 ( d ) o f t h e E x c h a n g e A c t , t h e r e g i s t r a n t c a u s e d t h i s r e p o r t t o b e s i g n e d o n i t s b e h a l f b y t h e un d e r s i g n e d t h e r e u n t o d u l y a u t h o r i z e d . BU Y E R S U N I T E D , I N C . Da t e : Ma r c h 29 , 20 0 4 By : / s / T h e o d o r e St e r n , C h i e f E x e c u t i v e O f f i c e r -- - -- - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - Da t e : Ma r c h 29 , 20 0 4 By : I s l D a v i d R. G r o w , C h i e f F i n a n c i a l O f f i c e r - - - -- - - - - - - - - - -- - - - -- - - - - - - - - - - - - - - - - - -- - - - In a c c o r d a n c e w i t h t h e E x c h a n g e A c t , t h i s r e p o r t h a s b e e n s i g n e d b y t h e f o l l o w i n g p e r s o n s o n b e h a l f o f t h e r e g i s t r a n t a n d i n t h e ca p a c i t i e s a n d o n t h e d a t e s i n d i c a t e d . Da t e : Ma r c h 29 , 20 0 4 sl Th e o d o r e St e r n , D i r e c t o r - - - - - -- - - -- - - - - - - -- - - - - - - - - Da t e : Ma r c h 29 , 20 0 4 /s / S t e v e B a r n e t t , D i r e c t o r -- - - - -- - - - - - - -- - - - - - - - - - - Da t e : Ma r c h 29 , 20 0 4 /s / G a r y S m i th , D i r e c t o r -- - - -- - - - -- - - - - - - - - - - - - - Da t e : Ma r c h 29 , 20 0 4 Is / Ed w a r d D a l l i n B a g l e y , Di r e c t o r - - - - - - - - - - -- - - - - - - - - - - - - - - - - - -- - - - Da te : Ma r c h 29 , 20 0 4 Is / P a u l J a r m a n , D i r e c t o r -- - -- - - - - - - - - - - - - - - - - - - - - BU Y E R S U N I T E D , I N C . A N D S U B S I D I A R Y Co n s o l i d a t e d F i n a n c i a l S t a t e m e n t s TA B L E O F C O N T E N T S Re p o r t o f I n d e p e n d e n t A u d i t o r s .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F - Co n s o l i d a t e d B a l a n c e S h e e t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F - Co n s o l i d a t e d S t a t e m e n t s o f O p e r a t i o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F - Co n s o l i d a t e d S t a t e m e n t s o f S t o c k h o l d e r s ' D e f i c i t . . . . . . . . . . . . . . . . . . . . . . . F - 5 Co n s o l i d a t e d S t a t e m e n t s o f C a s h F l o w s .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F - No t e s t o C o n s o l i d a t e d F i n a n c i a l S t a t e m e n t s .. . . . . . . . . . . . . . . . . . . . . . . . . . . . F - ", ., . , " , I u _ - - . . . , " , " " " " " " " " " " " , . "" " ' RE P O R T O F I N D E P E N D E N T A U D I T O R S Bo a r d o f D i r e c t o r s a n d S h a r e h o l d e r s Bu y e r s U n i t e d , I n c . a n d S u b s i d i a r y Sa l t L a k e C i t y , U t a h We h a v e a u d i t e d t h e a c c o m p a n y i n g c o n s o l i d a t e d b a l a n c e s h e e t o f B u y e r s Un i t e d , I n c . a n d S u b s i d i a r y a s o f D e c e m b e r 3 1 , 2 0 0 3 a n d . t h e re l a t e d c o n s o l i d a t e d s t a t e m e n t s o f o p e r a t i o n s , s t o c k h o l d e r s ' d e f i c i t , a n d c a s h f l o w s f o r e a c h o f t h e t w o y e a r s i n t h e p e r i o d e n d e d De c e m b e r 3 1 , 20 0 3 . T h e s e f i n a n c i a l s t a t e m e n t s a r e t h e r e s p o n s i b i l i t y o f t h e C o m p a n y s m a n a g e m e n t . O u r r e s p o n s i b i l i t y i s t o e x p r e s s an o p i n i o n o n t h e s e f i n a n c i a l s t a t e m e n t s b a s e d o n o u r a u d i t s . We c o n d u c t e d o u r a u d i t s i n a c c o r d a n c e w i t h a u d i t i n g s t a n d a r d s g e n e r a l l y a c c e p t e d i n t h e U n i t e d S t a t e s of A m e r i c a . T h o s e s t a n d a r d s re q u i r e t h a t w e p l a n , a n d pe r f o n n t h e a u d i t t o o b t a i n r e a s o n a b l e as s u r a n c e a b o u t w h e t h e r t h e f I n a n c i a l s t a t e m e n t s a r e f r e e o f m a t e r i a l mi s s t a t e m e n t . A n a u d i t i n c l u d e s e x a m i n i n g , o n a t e s t b a s i s , e v i d e n c e s u p p o r t i n g t h e a m o u n t s a n d d i s c l o s u r e s i n t h e f i n a n c i a l st a t e m e n t s . A n a u d i t a l s o i n c l u d e s a s s e s s i n g t h e a c c o u n t i n g p r i n c i p l e s u s e d a n d s i g n i f i c a n t e s t i m a t e s m a d e b y m a n a g e m e n t , a s w e l l a s ev a l u a t i n g t h e o v e r a l l f i n a n c i a l s t a t e m e n t p r e s e n t a t i o n . W e b e l i e v e t h a t o u r a u d i t s p r o v i d e a r e a s o n a b l e b a s i s f o r o u r o p i n i o n . In o u r o p i n i o n , t h e c o n s o l i d a t e d f i n a n c i a l s t a t e m e n t s r e f e r r e d t o a b o v e p r e s e n t f a i r l y , i n a l l m a t e r i a l r e s p e c t s , t h e f i n a n c i a l p o s i t i o n o f Bu y e r s U n i t e d , m c . an d S u b s i d i a r y a s o f D e c e m b e r 3 1 20 0 3 a n d t h e r e s u l t s o f t h e i r o p e r a t i o n s a n d t h e i r c a s h f l o w s f o r e a c h o f t h e tw o y e a r s i n t h e p e r i o d e n d e d D e c e m b e r 3 1 , 2 0 0 3 i n c o n f o n n i t y w i t h a c c o u n t i n g p r i n c i p l e s g e n e r a l l y a c c e p t e d i n t h e U n i t e d S t a t e s o f Am e r i c a . Cr o w e C h i z e k a n d C o m p a n y L L C Oa k B r o o k , I l l i n o i s Ma r c h 1 1 , 2 0 0 4 , e x c e p t f o r N o t e 1 4 as t o w h i c h t h e d a t e i s M a r c h 1 5 , 2 0 0 4 ,.. . . u " ' 0.. . ", . "" " "" " " " "" " ' _ " ' ~ _' " ., . . . - "" ' . ' _ 1 1 ' . ' " , " " " " , . ,, . ", . , . . " . . , " " " . .. " , . . . . " " . . " . " " " " , . . , . . " , . . . , . " . , . " " " , . . . . "" , " " " " " " " " , , , "" " " " ,, , . " " , . ... . , . . . . " " " " . "" . . . . "" , BU Y E R S U N I T E D , I N C . CO N S O L I D A T E D B A L A N C E S H E E T De c e m b e r 3 1 , 2 0 0 3 AS S E T S Cu r r e n t a s s e t s : Ca s h a n d c a s h e q u i v a l e n t s Re s t r i c t e d c a s h Ac c o u n t s r e c e i v a b l e , n e t ac c o u n t s o f $ 2 , 93 1 , 00 0 Ot h e r c u r r e n t a s s e t s 05 5 , 38 4 56 9 , 33 6 of a l l o w a n c e f o r u n c o l l e c t i b l e 16 2 , 48 3 24 3 , 84 4 -- - - - - - - - - - - To t a l c u r r e n t a s s e t s 13 , 03 1 , 04 7 Pr o p e r t y a n d e q u i p m e n t , n e t In t a n g i b l e a s s e t s , n e t Ot h e r a s s e t s 42 4 , 64 2 01 8 , 68 2 49 6 , 78 7 -- - - - - - - - - - - To t a l a s s e t s $ 2 3 , 97 1 , 15 8 == = = = = = = = = = = LI A B I L I T I E S A N D S T O C K H O L D E R S I D E F I C I T Cu r r e n t l i a b i l i t i e s : Li n e o f c r e d i t Cu r r e n t p o r t i o n o f l o n g - t e r m d e b t a n d c a p i t a l l e a s e o b l i g a t i o n s Ac c o u n t s p a y a b l e Ac c r u e d l i a b i l i t i e s $ 4 , 09 3 , 78 2 78 1 , 48 4 11 , 24 8 , ' 1 5 2 82 8 , 86 4 -- - - - - - - - - - - To t a l c u r r e n t l i a b i l i t i e s 24 , 95 2 , 28 2 Lo n g - t e r m d e b t a n d c a p i t a l l e a s e o b l i g a t i o n s 64 6 , 12 6 -- - - - - - - - - - - To t a l l i a b i l i t i e s 25 , 59 8 , 40 8 St o c k h o l d e r s ' d e f i c i t : Pr e f e r r e d s t o c k , $0 . 0 0 0 1 p a r va l u e , 15 , 0 0 0 , 0 0 0 sh a r e s a u t h o r i z e d ; Se r i e s A 8 % cu m u l a t i v e c o n v e r t i b l e p r e f e r r e d st o c k ; 1 , 86 5 , 00 0 sh a r e s i s s u e d a n d o u t s t a n d i n g (l i q u i d a t i o n v a l u e o f $ 3 , 73 0 , 00 0 ) Se r i e s B 8% c u m u l a t i v e c o n v e r t i b l e p r e f e r r e d st o c k ; 7 2 1 , 72 9 sh a r e s i s s u e d a n d o u t s t a n d i n g (l i q u i d a t i o n v a l u e o f $ 7 , 21 7 , 29 0 ) Co m m o n st o c k , $ 0 . 00 0 1 p a r v a l u e ; 1 0 0 , 00 0 , 00 0 s h a r e s a u t h o r i z e d ; 60 4 , 58 4 s h a r e s i s s u e d a n d o u t s t a n d i n g Ad d i t i o n a l p a i d - i n c a p i t a l Wa r r a n t s a n d o p t i o n s o u t s t a n d i n g Ac c u m u l a t e d d e f i c i t 18 7 76 0 20 , 19 3 , 14 8 92 8 , 11 0 (2 5 , 74 9 , 52 7 ) -- - - - - - - - - - - To t a l s t o c k h o l d e r s ' d e f i c i t (1 , 62 7 , 25 0 ) -- - - - - - - - - - - To t a l l i a b i i i t i e s a n d s t o c k h o l d e r s ' d e f i c i t Se e a c c o m p a n y i n g n o t e s F. . fT . ",, - . A t . . . . . . , '" " .." .. . . , r " " " " " " " " " " " " " " - - - .. . . . . . . . . . . - . , "" " " ' " -'" $ 2 3 , 97 1 , 15 8 == = = = = = = = = = = . . " m . , . , . " " . . . . . - ,- . I , . . - -. . .- . . .- . . , . . , - BU Y E R S UN I T E D , I N C . CO N S O L I D A T E D S T A T E M E N T S O F O P E R A T I O N S Ye a r E n d e d D e c e m b e r 31 , 20 0 3 - - - - - -- - - - - - - - - - - - - - - - - - 20 0 2 Re v e n u e s $ 6 3 , 31 2 , 96 4 Op e r a t i n g e x p e n s e s : Co s t s o f r e v e n u e s Ge n e r a l a n d a d m i n i s t r a t i v e Se l l i n g a n d p r o m o t i o n 34 , 59 7 , 48 6 14 , 83 0 , 56 5 10 , 83 9 , 52 9 $ 3 0 , 16 3 , 45 0 16 , 29 5 , 20 1 7, 3 6 5 , 56 9 64 6 , 02 9 To t a l o p e r a t i n g e x p e n s e s 60 , 26 7 , 58 0 -- - - - - - - - - - - - - -- - - - - - - -- - 28 , 30 6 , 79 9 - - - -- - - - - - -- - - - - - - - - - - -- - - In c o m e fr o m op e r a t i o n s Ot h e r in c o m e (e x p e n s e ) : In t e r e s t in c o m e In t e r e s t ex p e n s e To t a l o t h e r ex p e n s e , ne t 04 5 , 38 4 13 , 51 3 (1 , 88 4 , 25 8 ) 85 6 , 65 1 17 , 98 0 (1 , 54 4 , 44 8 ) (1 , 87 0 , 74 5 ) - - -- - - - - - - -- - - - - - - - - - - - - - - (1 , 52 6 , 46 8 ) -- -- - - - - - - -- - - - - - - - - -- - - - - Ne t i n c o m e 17 4 , 63 9 8% P r e f e r r e d d i v i d e n d s o n S e r i e s A a n d B p r e f e r r e d st o c k (8 7 3 , 49 5 ) -- - - - - - - - - - - -- - - - - - -- - - -- - (7 4 9 , 72 5 ) Ne t i n c o m e ( l o s s ) ap p l i c a b l e t o c o m m o n . s t o c k h o l d e r s 30 1 , 14 4 33 0 , 18 3 (4 1 9 , 54 2 ) == = = = == = = = = = = = = = = = = == = = = = = Ne t i n c o m e ( l o s s ) pe r c o m m o n sh a r e : Ba s i c Di l u t e d (0 . 07 ) (0 . 07 ) We i g h t e d a v e r a g e c o m m o n s h a r e s o u t s t a n d i n g : Ba s i c 6 , 37 8 , 04 7 5 74 0 81 1 D i l u t e d 6 , 84 7 , 64 6 5 74 0 81 1 Se e a c c o m p a n y i n g n o t e s I . ", . , , _ . '" " " ". . - , . . . " " BU Y E R S U N I T E D , I N C . A N D S U B S I D I A R Y CO N S O L I D A T E D S T A T E M E N T S O F S T O C K H O L D E R S ' D E F I C I T Pr e f e r r e d S t o c k Co m m o n St o c k Ad d i ti o n a l -- - - - - Pa i d - i n Ar n o u n t Ca p i t a l -- - - - - -- - - - - - - - - - Ba l a n c e De c e m b e r 31 , 20 0 1 53 1 $1 5 , 19 0 , 85 5 -- - - - - - - - - - - - - - - - -- - - - - - - - - - Sh a r e s Am o u n t Sh a r e s -- - - -- - - - -- - - - - -- - - - - - - - Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n ( 4 ) Is s u a n c e o f c o m m o n s h a r e s i n c o n n e c t i o n w i t h 18 , 79 6 Is s u a n c e o f w a r r a n t s f o r s e r v i c e s a n d w i t h c o n s u l t i n g a g r e e m e n t s 43 3 , 80 0 24 4 31 2 , 62 9 (1 5 , 00 0 ) (2 ) 55 , 0 0 0 no t e s p a y a b l e 17 , 99 8 Am o r t i z a t i o n o f d e f e r r e d c o n s u l t i n g fe e s Is s u a n c e o f w a r r a n t s w i t h n o t e s p a y a b l e Is s u a n c e o f c o m m o n s t o c k f o r d e b t g u a r a n t e e 30 , 74 7 Im p u t e d i n t e r e s t o n n o t e s p a y a b l e 28 , 68 6 Ca n c e l l a t i o n o f w a r r a n t s i s s u e d f o r s e r v i c e s Pr e f e r r e d s t o c k d i v i d e n d s Is s u a n c e o f c o m m o n s h a r e s a s p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s 75 0 , 29 6 Ne t i n c o m e -- - - - - -- - - - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 2 59 9 1 6 , 01 9 , 37 6 Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n (4 7 ) Is s u a n c e o f p r e f e r r e d st o c k . i n co n n e c t i o n w i t h t h e I - L i n k a c q u i s i t i o n 61 3 , 85 5 Ex e r c i s e w a r r a n t s t o p u r c h a s e C o m m o n St o c k , n e t o f i s s u a n c e c o s t s 39 5 , 02 0 Ex e r c i s e e m p l o y e e o p t i o n s t o p u r c h a s e C o m m o n S t o c k 54 , 9 9 7 Is s u a n c e o f c o m m o n s h a r e s i n c o n n e c t i o n w i t h n o t e s r e p a y m e n t (5 ) Re p u r c h a s e s h a r e s f r o m s t o c k h o l d e r s (4 , 85 1 ) Am o r t i z a t i o n o f d e f e r r e d c o n s u l t i n g fe e s ... Is s u a n c e o f w a r r a n t s f o r s e r v i c e s Is s u a n c e o f . c o m m o n st o c k f o r d e b t g u a r a n t e e 36 , 29 8 Im p u t e d i n t e r e s t o n no t e s p a y a b l e 31 2 Ca n c e l l a t i o n o f w a r r a n t s i s s u e d f o r s e r v i c e s 30 4 , 69 0 Pr e f e r r e d s t o c k d i v i d e n d s ... Is s u a n c e o f c o m m o n s h a r e s a s p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s -- - - - - - - - 41 8 , 80 0 (1 1 6 , 00 0 ) 28 3 , 92 9 -- - - - - 25 , 00 0 57 4 , 63 5 -- - - - - - - - 24 2 98 5 , 26 2 (1 1 ) 58 0 , 00 0 52 2 , 50 0 27 , 50 0 50 , 00 0 (2 , 77 4 ) 15 , 00 0 42 7 , 09 6 76 8 , 50 3 Ne t i n c o m e -- - - - - -- - - - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 3 76 0 $ 2 0 , 19 3 , 14 8 -- - - - - -- - - - - == = = = = = = = = = -c o n t i n u e d - , , ,. , . " , " " "" " -- - - - - - - - 2 , 5 8 6 , 7 2 . == = = = = = = = BU Y E R S UN I T E D , I N C . A N D S U B S I D I A R Y CO N S O L I D A T E D S T A T E M E N T S O F S T O C K H O L D E R S ' D E F I C I T Ac c u m u l a t e d To t a l -- - - - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 1 $ ( 2 5 , 63 1 , 12 9 ) $ ( 6 , 15 4 , 57 1 ) Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n Is s u a n c e o f c o m m o n s h a r e s i n c o n n e c t i o n w i t h n o t e s p a y a b l e 18 , 79 8 Is s u a n c e o f w a r r a n t ~ f o r s e r v i c e s ar i d w i t h co n s u l t i n g a g r e e m e n t s 10 2 , 1 1 8 Am o r t i z a t i o n o f d e f e r r e d c o n s u l t i n g fe e s 73 , 23 2 Is s u a n c e o f w a r r a n t s w i t h n o t e s p a y a b l e 23 2 , 25 9 Is s u a n c e o f c o m m o n s t o c k f o r d e b t g u a r a n t e e 30 , 75 0 Im p u t e d i n t e r e s t o n n o t e s p a y a b l e -- - - - - -- - - - - - - - 25 9 60 4 , 58 4 -- - - - - -- - - - - == = = = = = = = .- . . . . " ' . ""' 1 1 , " , . . Wa r r a n t s / De f e r r e d Op t i o n s Co n s u l t i n g Ou t s t a n d i n g Fe e s De f i c i t -- - - - - - - - - -- - - - - - - -- - - - - - - - - $4 , 38 3 , 33 4 10 2 , 11 8 23 2 , 25 9 $ ( 9 8 , 4 0 6 ) 73 , 23 2 28 , 68 6 Ca n c e l l a t i o n o f w a r r a n t s i s s u e d f o r s e r v i c e s (1 2 5 , 19 7 ) Pr e f e r r e d s t o c k d i v i d e n d s (7 4 9 , 72 5 ) ( 7 4 9 , 72 5 ) Is s u a n c e o f c o m m o n s h a r e s a s p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s 75 0 , 35 3 Ne t i n c o m e 33 0 , 18 3 3 3 0 , 18 3 -- - - - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 2 (2 6 , 05 0 , 67 1 ) ( 5 , 46 3 , 11 4 ) Co n v e r s i o n o f p r e f e r r e d s h a r e s t o c o m m o n Is s u a n c e o f p r e f e r r e d s t o c k i n c o n n e c t i o n w i t h t h e I - L i n k a c q u i s i t i o n 61 3 , 88 3 Ex e r c i s e w a r r a n t s t o p u r c h a s e C o m m o n St o c k , n e t o f i s s u a n c e c o s t s 01 0 , 01 7 Ex e r c i s e e m p l o y e e o p t i o n s t o p u r c h a s e C o m m o n S t o c k 55 , 00 0 Is s u a n c e o f c o m m o n s h a r e s i n c o n n e c t i o n w i t h n o t e s r e p a y m e n t Re p u r c h a s e s h a r e s f r o m s t o c k h o l d e r s (4 , 85 1 ) Am o r t i z a t i o n o f d e f e r r e d c o n s u l t i n g fe e s 25 , 17 4 Is s u a n c e o f w a r r a n t s f o r s e r v i c e s 25 , 34 1 Is s u a n c e o f c o m m o n s t o c k f o r d e b t g u a r a n t e e 36 , 29 9 Im p u t e d i n t e r e s t o n n o t e s p a y a b l e 31 2 Ca n c e l l a t i o n o f w a r r a n t s i s s u e d f o r se r v i c e s Pr e f e r r e d s t o c k d i v i d e n d s (8 7 3 , 4 9 5 ) ( 8 7 3 , 49 5 ) Is s u a n c e o f c o m m o n s h a r e s 76 8 , 54 5 Ne t i n c o m e 17 4 , 63 9 1 , 17 4 , 63 9 as p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d s -- - - - - - - - - - (1 2 5 , 19 7 ) -- - - - - - - - - 59 2 , 51 4 (3 8 5 , 05 5 ) 25 , 34 1 (3 0 4 , 69 0 ) -- - - - - - - - - -- - - - - - - (2 5 , 17 4 ) 25 , 17 4 -- - - - - - - -- - - - - - - - - -- - - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 3 $ ( 2 5 , 74 9 , 52 7 ) $ ( 1 , 62 7 , 25 0 ) $3 , 92 8 , 11 0 == = = = = = = = = = = == = = = = = = = = = == = = = = = = = = == = = = = = = Se e a c c o m p a n y i n g n o t e s " , " J " " " " ' " , ' "' " , "" " " " , . " , ' J , "J ' '" ' I L "" J ' J " " "" " " "" " " " . " " " " " " ' " " " , . , ,, " ' , , , " . . . . . . - . . . . . . . . " " " "'. "" " "" " " . BU Y E R S U N I T E D , I N C . CO N S O L I D A T E D S T A T E M E N T S O F C A S H F L O W S 20 0 3 Ye a r E n d e d D e c e m b e r 31 , 20 0 2 -- - - - - - - -- - - - -- - - - - - -- - - - -- - - - - - - - - - - - - - - - - - - - - - - Ca s h f l o w s f r o m o p e r a t i n g a c t i vi ti e s : Ne t i n c o m e Ad j u s t m e n t s to r e c o n c i l e n e t i n c o m e t o n e t ca s h u s e d i n op e r a t i n g a c t i v i t i e s : De p r e c i a t i o n a n d a m o r t i z a t i o n Am o r t i z a t i o n i n c l u d e d i n i n t e r e s t e x p e n s e r e s u l t i n g f r o m is s u i n g s t o c k w i t h n o t e s Am o r t i z a t i o n o f d i s c o u n t o n n o t e s p a y a b l e Am o r t i z a t i o n o f n o t e f i n a n c i n g c o s t s Am o r t i z a t i o n o f d e f e r r e d c o n s u l t i n g fe e s Ex p e n s e r e l a t e d t o t h e g r a n t o f o p t i o n s t o p u r c h a s e c o m m o n s h a r e s Ch a n g e s i n o p e r a t i n g a s s e t s a n d li a b i l i t i e s : Ac c o u n t s r e c e i v a b l e Ot h e r a s s e t s Ch e c k s i n e x c e s s o f a v a i l a b l e c a s h b a l a n c ~ s Ac c o u n t s p a y a b l e Ac c r u e d l i a b i l i t i e s Ne t c a s h p r o v i d e d b y (u s e d i n ) o p e r a t i n g a c t i v i t i e s Ca s h f l o w s f r o m i n v e s t i n g ac t i v i t i e s : In c r e a s e i n o t h e r a s s e t s Pu r c h a s e s o f p r o p e r t y a n d e q u i p m e n t Pu r c h a s e o f c u s t o m e r a c c o u n t s $ 1 , 17 4 , 63 9 86 3 , 51 6 31 2 41 4 , 30 1 11 5 , 18 2 25 , 17 4 (2 , 51 2 , 26 9 ) (6 9 7 , 42 7 ) 71 1 , 89 7 27 8 , 31 5 33 0 , 18 3 19 1 , 19 6 28 , 68 6 23 7 , 44 4 17 4 , 97 7 73 , 23 2 (2 3 , 07 9 ) (3 , 37 8 , 34 1 ) (2 , 37 9 , 00 9 ) (1 8 6 , 86 6 ) 82 1 , 23 6 43 2 , 18 3 -- - - - - - - - - - - - - - - - - - - - - - - 37 8 , 64 0 -- - - - - - - - - - - - - - - - - - - - - - - (1 , 67 8 , 15 8 ) (1 6 7 , 36 0 ) (1 , 57 4 , 98 6 ) (1 9 4 , 91 5 ) (3 1 7 , 39 9 ) (3 , 00 0 , 00 0 ) Ne t c a s h u s e d i n i n v e s t i n g a c t i vi t i e s , C a s h f l o w s f r o m f i n a n c i n g a c t i vi t i e s : Re s t r i c t e d c a s h Ne t b o r r o w i n g s a n d p a y m e n t s u n d e r l i n e o f c r e d i t Bo r r o w i n g s u n d e r n o t e s pa y a b l e , n e t o f d e b t i s s u a n c e c o s t s Pr i n c i p a l - pa y m e n t s o n n o t e s p a y a b l e a n d o t h e r l o n g - t e r m o b l i g a t i o n s Ex e r c i s e o f w a r r a n t s a n d e m p l o y e e op t i o n s , n e t o f o f f e r i n g c o s t s Re p u r c h a s e o f s h a r e s f r o m s t o c k h o l d e r s w i t h l e s s t h a n 10 0 s h a r e s Ne t c a s h p r o v i d e d b y (u s e d i n ) f i n a n c i n g a c t i v i t i e s Ne t i n c r e a s e i n c a s h a n d c a s h e q u i v a l e n t s Ca s h a t t h e b e g i n n i n g o f t h e p e r i o d Ca s h a t t h e e n d o f t h e p e r i o d Se e a c c o m p a n y i n g n o t e s II I ," I I " " . . "" R i l l I I "" I I ' " , II , . . . . , L " BU Y E R S U N I T E D , I N C . CO N S O L I D A T E D S T A T E M E N T S O F C A S H F L O W S su p p l e m e n t ~ l c a s h f l o w i n f o r m a t i o n : Ca s h p a i d f o r i n t e r e s t Su p p l e m e n t a l s c h e d u l e o f n o n c a s h i n v e s t i n g a n d f i n a n c i n g ac t i v i t i e s : -- - - - - - - - - - - - - - - - - - - - - - - (1 , 74 2 , 34 6 ) (3 , 51 2 , 31 4 ) -- - - - - - - - - - - - - - - - - - - - - - - (9 8 5 , 33 4 ) 10 6 , 31 0 2, 8 17 , 5 3 0 70 2 , 08 0 29 9 , 95 5 81 8 , 85 0 (8 , 76 7 , 58 7 ) (2 , 49 9 , 50 8 ) 06 5 , 01 8 (4 , 85 2 ) -- - - - - - - - - - - -- - - - - - - - - - - (3 , 57 5 , 27 0 ) 12 7 , 73 2 -- - - - - - - - - - - -- - - - - - - - - - - 06 1 , 02 4 - 9 9 4 , 36 0 93 7 , 26 0 57 , 1 0 0 -- - - - - - - - - - - - - - - - - - - - - - - $ 3 , 05 5 , 38 4 99 4 , 36 0 == = = = = = = = = = = = = = = = = = = = = = = 11 1 1 11 1 1 I . " ' " ", _ . . 1 1 " I ' " 1 1 " Ye a r E n d e d D e c e m b e r 31 , - - - - - - - - - - - - - -- - - - - - 20 0 3 20 0 2 -- - - - - - - - - -- - - - - - - - - $1 , 20 8 , 54 3 89 0 , 49 0 Is s u a n c e . o f co m m o n s h a r e s i n p a y m e n t o f p r e f e r r e d s t o c k d i v i d e n d Is s u a n c e o f c o m m o n s h a r e s i n p a y m e n t o f d e f e r r e d f i n a n c i n g co s t s Is s u a n c e o f c o m m o n s h a r e s f o r o f f i c e r s p e r s o n a l g u a r a n t y Is s u a n c e o f w a r r a n t s w i t h p r o m i s s o r y n o t e s Ac c r u a l o f d i v i d e n d p a y a b l e o n p r e f e r r e d s t o c k Re t i r e a n d r e p l a c e n o t e p a y a b l e Ac q u i r e c u s t o m e r s f r o m T o u c h A m e r i c a Ac q u i r e c u s t o m e r s f r o m Gl y p h i c s , I n c . Is s u a n c e o f p r e f e r r e d s t o c k t o a c q u i r e V o I P N e t w o r k a s s e t s Co n v e r t a c c r u e d i n t e r e s t t o n o t e p a y a b l e Ca p i t a l e x p e n d i t u r e s f i n a n c e d w i t h c a p i t a l l e a s e o b l i g a t i o n 76 8 , 57 4 75 0 , 35 3 18 , 79 3 30 , 75 0 23 2 , 25 9 74 9 , 72 5 36 , 30 0 87 3 , 49 5 80 0 , 00 0 41 1 , 42 1 54 3 , 55 8 70 5 , 23 6 43 5 , 38 8 10 0 , 69 1 Se e a c c o m p a n y i n g n o t e s .. . . . ' " " " . . . . '" . , . , . " A I , , " ' " .. , " " . " " " ' " .. I I . L . . . . . . ,lO t "" , : 1 " " " . . . . . . . . .. . . . . . , . . , r , ' ... . . . . " " " . . . . . " '" " " "" " " " " " " " " " , , NO T E 1 - D E S C R I P T I O N O F T H E C O M P A N Y AN D S U M M A R Y O F S I G N I F I C A N T A C C O U N T I N G P O L I C I E S Or g a n i z a t i o n Bu y e r s U n i t e d , I n c . ( " th e C o m p a n y ) w a s i n c o r p o r a t e d o n A u g u s t 2 3 , 1 9 9 4 i n t h e s t a t e o f U t a h a n d w a s r e i n c o r p o r a t e d i n t h e s t a t e o f De l a w a r e o n A p r i l 9 , 19 9 9 . D u r i n g 2 0 0 3 , t h e C o m p a n y e s t a b l i s h e d a w h o l l y - o w n e d s u b s i d i a r y i n V i r g i n i a f o r t h e p u r p o s e o f co n d u c t i n g b u s i n e s s i n t h a t s t a t e . . B u y e r s U n i t e d i s a n a g g r e g a t o r a n d p r o v i d e r of t e l e c o m m u n i c a t i o n s s e r v i c e s . T h e C o m p a n y c o n t r a c t s w i t h a n u m b e r o f t h i r d p a r t y pr o v i d e r s f o r t h e r i g h t t o r e s e l l t h e v a r i o u s t e l e c o m m u n i c a t i o n s e r v i c e s a n d p r o d u c t s t h e y p r o v i d e , a n d t h e n o f f e r s a l l o f t h e s e v a r i o u s se r v i c e s t o i t s c u s t o m e r s . T h e C o m p a n y a l s o o p e r a t e s a d e d i c a t e d V o I P N e t w o r k , a n d a d v a n c e d c u s t o m e r c o n t a c t ha n d l i n g / m a n a g e m e n t s o f t w a r e a p p l i c a t i o n s t h a t e n a b l e i t t o o f f e r e n h a n c e d s e r v i c e s t o c u s t o m e r s . T h e v a r i e t y o f s e r v i c e s a n d pr o d u c t s t h e C o m p a n y o f f e r s a l l o w s t h e c u s t o m e r t o b u y o n l y t h o s e t e l e c o m m u n i c a t i o n s s e r v i c e s i t n e e d s f r o m o n e s o u r c e , c o m b i n e th o s e s e r v i c e s i n a c u s t o m i z e d p a c k a g e , r e c e i v e o n e b i l l f o r t h o s e s e r v i c e s , a n d m a k e o n e c a l l t o B u y e r s U n i t e d i f a s e r v i c e p r o b l e m o r bi l l i n g i s s u e a r i s e s . S~ l I n m a r y o f S i g n i f i c a n t Ac c o u n t i n g P o l i c i e s Pr i n c i p l e s o f C o n s o l i d a t i o n : T h e a c c o m p a n y i n g c o n s o l i d a t e d f i n a n c i a l s t a t e m e n t s i n c l u d e t h e a c c o u n t s o f B u y e r s U n i t e d , I n c . a n d i t s wh o l l y - o w n e d s u b s i d i a r y . A l l s i g n i f i c a n t i n t e r c o m p a n y a c c o u n t s a n d t r a n s a c t i o n s h a v e b e e n e l i m i n a t e d u p o n c o n s o l i d a t i o n . Us e ' of E s t i m a t e s i n t h e P r e p a r a t i o n o f F i n a n c i a l S t a t e m e n t s : T h e p r e p a r a t i o n o f f m a n c i a l s t a t e m e n t s i n c o n f o r m i t y w i t h a c c o u n t i n g pr i n c i p l e s g e n e r a l l y a c c e p t e d ~n t h e Un i t e d S t a t e s o f A m e r i c a r e q u i r e s m a n a g e m e n t t o m a k e e s t i m a t e s a n d a s s u m p t i o n s t h a t a f f e c t t h e re p o r t e d a m o u n t s o f a s s e t s a n d l i a b i l i t i e s a n d d i s c l o s u r e o f c o n t i n g e n t a s s e t s a n d l i a b i l i t i e s a t t h e d a t e o f t h e f i n a n c i a l s t a t e m e n t s a n d th e r e p o r t e d a m o u n t s o f r e v e n u e s a n d e x p e n s e s d u r i n g t h e r e p o r t i n g p e r i o d . A c t u a l r e s u i t s c o u l d d i f f e r f r o m t h e s e e s t i m a t e s . Si g n i f i c a n t e s t i m a t e s i n c l u d e t h e a l l o w a n c e f o r d o u b t f u l a c c o u n t s a n d a t t r i t i o n r a t e s u s e d t o d e t e n n i n e th e e s t i m a t ~ d u s e f u l l i v e s o f c1 1 s t o m e r l i s t s ac q u i r e d . Re v e n u e R e c o g n i t i o n : T h e C o m p a n y s r e v e n u e r e c o g n i t i o n p o l i c y w i t h r e s p e c t t o r e s e l l e r a g r e e m e n t s i s t o r e c o r d g r o s s r e v e n u e s a n d re c e i v a b l e s f r o m c u s t o m e r s w h e n t h e C o m p a n y a c t s a s p r i n c i p a l i n t h e t r a n s a c t i o n ; t a k e s t i t l e t o t h e p r o d u c t s o r s e r v i c e s ; a n d h a s r i s k s an d r e w a r d s o f o w n e r s h i p , s u c h a s r i s k o f l o s s f o r c o l l e c t i o n , d e l i v e r y , o r r e t u r n s . R e v e n u e s f r o m s a l e s o f s e r v i c e s a r e r e c o g n i z e d u p o n pr o v i d i n g t h e s e r v i c e s t o t h e c u s t o m e r s . Ca s h a n d c a s h e q u i v a l e n t s : A l l h i g h l y l i q u i d a s s e t s w i t h a n o r i g i n a l m a t u r i t y o f t h r e e m o n t h s o r l e s s a r e c o n s i d e r e d t o b e c a s h eq u i v a l e n t s . Re s t r i c t e d C a s h : I n a c c o r d a n c e w i t h t h e C o m p a n y s a g r e e m e n t s w i t h R F C C a p i t a l C o r p . ( N o t e 5 ) a n d w i t h c e r t a i n v e n d o r s , t h e Co m p a n y m a i n t a i n s a r e s t r i c t e d c a s h a c c o u n t f o r t h e c o l l e c t i o n o f t h e C o m p a n y s r e c e i v a b l e s . A s o f D e c e m b e r 3 1 20 0 3 , t h e C o m p a n y ha d $ 1 . 6 m i l l i o n o f c a s h t h a t w a s r e s t r i c t e d . Ac c o u n t s R e c e i v a b l e a n d A l l o w a n c e f o r D o u b t f u l A c c o u n t s : A c c o u n t s r e c e i v a b l e i s c o m p r i s e d o f a m o u n t s b i l l e d a n d b i l l a b l e t o cu s t o m e r s , n e t o f a n a l l o w a n c e f o r u n c o l l e c t i b l e am o u n t S . T h e a c c o u n t s r e c e i v a b l e b a l a n c e o u t s t a n d i n g a s of D e c e m b e r 3 1 , 2 0 0 3 i s co m p r i s e d o f t h e f o l l o w i n g : Bi l l e d a m o u n t s Un b i l l e d a m o u n t s $ 9 , 86 3 , 11 1 23 0 , 37 2 -- - - - - - - - - Le s s : a l l o w a n c e f o r u n c o l l e c t i b l e a c c o u n t s 11 , 09 3 , 48 3 (2 , 93 1 , 00 0 ) -- - - - - - - - - $ 8 , 16 2 , 48 3 Fi n a n c e c h a r g e s a r e a s s e s s e d t o a c c o u n t s o n c e t h e a m o u n t o w e d i s p a s t d u e b a s e d o n t h e i r s p e c i f i c t e r m s . T h e a l l o w a n c e f o r d o u b t f u l ac c o u n t s i s e s t i m a t e d b y m a n a g e m e n t a n d i s b a s e d o n s p e c i f i c i n f o r m a t i o n a b o u t c u s t o m e r a c c o u n t s , p a s t l o s s e x p e r i e n c e , a n d g e n e r a l ec o n o m i c c o n d i t i o n s . A n a c c o u n t i s w r i t t e n of f b y ma n a g e m e n t w h e n d e e m e d u n c o l l e c t i b l e , a l t h o u g h c o l l e c t i o n s e f f o r t s m a y c o n t i n u e . ... ~ , . . . . , . . n r r ... . . , ' " Pr o p e r t y a n d E q u i p m e n t : P r o p e r t y a n d e q u i p m e n t a r e s t a t e d a t c o s t . M a j o r a d d i t i o n s a n d i m p r o v e m e n t s a r e c a p i t a l i z e d , w h i l e m i n o r re p a i r s a n d m a i i l t e n a n c e c o s t s a r e e x p e n s e d w h e n i n c u r r e d . I n a c c o r d a n c e w i t h S t a t e m e n t o f P o s i t i o n 9 8 - 1, " Ac c o u n t i n g f o r t h e C o s t s of C o m p u t e r S o f t w a r e , De v e l o p e d o r O b t a i n e d f o r I r i t e r n a l U s e " t h e C o m p a n y c a p i t a l i z e s c e r t a i n c o s t s i n c u r r e d f o r t h e d e v e l o p m e n t of i n t e r n a l u s e s o f t w a r e . T h e s e c o s t s i n c l u d e t h e c o s t s a s s o c i a t e d w i t h c o d i n g , s o f t w a r e c o n f i g u r a t i o n , u p g r a d e s , a n d e n h a n c e m e n t s . O f su c h c o s t s t h e C o m p a n y c a p i t a l i z e d a p p r o x i m a t e l y $ 1 1 8 , 00 0 a n d $ 1 2 7 , 00 0 d u r i n g 2 0 0 3 a n d 2 0 0 2 , r e s p e c t i v e l y . De p r e c i a t i o n a n d a m o r t i z a t i o n a r e c o m p u t e d u s i n g t h e s t r a i g h t - li n e m e t h o d - o v e r t h e e s t i m a t e d u s e f u l l i v e s o f t h e r e l a t e d a s s e t s a s fo l l o w s : Co m p u t e r a n d o f f i c e e q u i p m e n t 2 t o 3 y e a r s I n t e r n a l - u s e s o f t w a r e 2 y e a r s F u r n i t u r e a n d f i x t u r e s 3 t o 7 y e a r s Ad v e r t i s i n g C o s t s : T h e C o m p a n y a d v e r t i s e s i t s s e r v i c e s t h r o u g h t r a d i t i o n a l v e n u e s s u c h a s p r i n t m e d i a t o t h e g e n e r a l p u b l i c . C o s t s as s o c i a t e d w i t h t h e s e a d v e r t i s i n g e f f o r t s a r e e x p e n s e d a s i n c u r r e d , a n d w e r e $ 2 7 , 43 8 a n d $ 2 9 , 78 1 f o r t h e y e a r s e n d e d D e c e m b e r 3 1 , 20 0 3 a n d 2 0 0 2 , r e s p e c t i v e l y . Fa i r V a l u c o f F i n a n c i a l I n s t r u m e n t s : Th e c a r r y i n g a m o u n t s r e p o r t e d i n t h e a c c o m p a n y i n g c o n s o l i d a t e d b a l a n c e s h e e t f o r c a s h , re c e i v a b l e s , a n d a c c , ou n t s p a y a b l e a p p r o x i m a t e f a i r v a l u e s be c a u s e o f t h e i m m e d i a t e o r s h o r t - te n n m a t u r i t i e s o f t h e s e f i n a n c i a l in s t r u m e n t s . T h e f a i r v a l u e o f t h e C o m p a n y s n o t e s p a y a b l e a n d p r e f e r r e d s t o c k a l s o a p p r o x i m a t e f a i r v a l u e b a s e d o n c u r r e n t r a t e s f o r si m i l a r d e b t a n d f i x e d - r a t e i n s t r u m e n t s . De b t I s s u a n c e C o s t s : A s a n i n d u c e m e n t t o v a r i o u s i n v e s t o r s , s h a r e h o l d e r s , a n d b o a r d m e m b e r s t o l e n d m o n i e s t o t h e C o m p a n y , s h a r e s of c o m m o n s t o c k a n d w a r r a n t s t o p u r c h a s e s h a r e s o f c o m m o n s t o c k w e r e i s s u e d t o t h e m . T h e f a i r m a r k e t v a l u e o f t h o s e s h a r e s a t t h e da t e o f i s s u a n c e h a s b e e n c a p i t a l i z e d a s d e b t i s s u a n c e c o s t s a n d i s b e i n g a m o r t i z e d o v e r t h e l i f e o f t h e l o a n s . A m o r t i z a t i o n o f t h e s e co s t s f o r t h e y e a r s e n d e d D e c e m b e r 3 1 20 0 3 a n d 2 0 0 2 w a s $ 4 1 4 29 8 a n d $ 2 3 7 , 4 4 6 . , r e s p e c t i v e l y , a n d a r e in c l u d e d i n i n t e r e s t e x p e n s e . St o c k - Ba s e d C o m p e n s a t i o n : E m p l o y e e c o m p e n s a t i o n e x p e n s e v i a s t o c k o p t i o n g r a n t s i s r e p o r t e d u s i n g t h e i n t r i n s i c m e t h o d . N o s t o c k op t i o n - ba s e d c o m p e n s a t i o n e x p e n s e i s i n c l u d e d i n n e t i n c o m e ( l o s s ) a s a l l o p t i o n s g r a n t e d h a d a n , ex e r c i s e p r i c e e q u a l t o o r g r e a t e r th a n t h e m a r k e t p r i c e o f t h e u n d e r l y i n g c o m m o n s t o c k a t t h e d a t e o f g r a n t . T h e f o l l o w i n g t a b l e i l l u s t r a t e s t h e e f f e c t o n n e t i n c o m e (l o s s ) a n d e a r n i n g s ( l o s s ) p e r s h a r e i f e x p e n s e w a s m e a s u r e d u s i n g t h e f a i r v a l u e r e c o g n i t i o n p r o v i s i o n s o f S F AS N o . 1 2 3 , Ac c o u n t i n g f o r S t o c k - Ba s e d C o m p e n s a t i o n 20 0 3 20 0 2 -- - - - - - - - -- - - - - - - - - - Ne t i n c o m e ( l o s s ) ap p l i c a b l e t o c o m m o n st o c k h o l d e r s : - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - As r e p o r t e d Pr o f o r m a s t o c k o p t i o n - b a s e d c o m p e n s a t i o n $ 3 0 1 , 14 4 (3 0 7 ; 74 7 ) (4 1 9 , 54 2 ) (7 4 8 , 85 7 ) -- - - .. ; - - - - -- - - - - - - - - - Pr o f o r m a n e t l o s s . a p p l i c a b l e to c o m m o n s t o c k h o l d e r s (6 , 60 3 ) $ ( 1 , 1 6 8 , 3 9 9 ) == = = = = = = = == = = = = = = = = = Ne t . i n c o m e ( l o s s ) pe r c o m m o n sh a r e : -- - -- - - - - -- - - - - - - -- - - - - - - - -- - - - -- - As r e p o r t e d : Ba s i c Di l u t e d (0 . 07 ) (0 . 07 ) Pr o f o r m a Ba s i c Di l u t e d (0 . 20 ) (0 . 20 ) Th e f a i r v a l u e o f t h e o p t i o n s g r a n t e d d u r i n g 2 0 0 3 a n d 2 0 0 2 w a s e s t i m a t e d a t t h e d a t e o f g r a n t u s i n g t h e f o l l o w i n g w e i g h t e d a v e r a g e as s u m p t i o n s : 0" " , ' " 1f t 00 ' I I o ," 1 1 20 0 3 20 0 2 Ri s k - f r e e i n t e r e s t r a t e Di vi d e n d y i e l d Ex p e c t e d v o l a t i l i t y We i g h t e d a v e r a g e e x p e c t e d l i f e 89 % 71 % 75 % 8 y e a r s 10 4 % 4 . 7 ye a r s Th e w e i g h t e d a v e r a g e f a i r v a l u e s o f o p t i o n s g r a n t e d d u r i n g t h e y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 a n d 2 0 0 2 w a s $ 1 . 4 2 a n d $ 1 . re s p e c t i v e l y . T h e p r o f o r m a e f f e c t s o f a p p l y i n g S P A S N o . 12 3 a r e n o t i n d i c a t i v e o f f u t u r e a m o u n t s . A d d i t i o n a l a w a r d s i n f u t u r e y e a r s ar e a n t i c i p a t e d . In c o m e T a x e s : T h e C o m p a n y r e c o g n i z e s a l i a b i l i t y o r a s s e t f o r t h e d e f e r r e d i n c o m e t a x c o n s e q u e n c e s o f a l l t e m p o r a r y d i f f e r e n c e s be t w e e n t h e t a x b a s e s o f a s s e t s a n d l i a b i l i t i e s a n d t h e i r r e p o r t e d a m o u n t s i n t h e f i n a n c i a l s t a t e m e n t s t h a t w i l l r e s u l t i n t a x a b l e o r de d u c t i b l e a m o u n t s i n f u t u r e y e a r s w h e n t h e r e p o r t e d a m o u n t s o f t h e a s s e t s a n d l i a b i l i t i e s a r e r e c o v e r e d o r s e t t l e d . T h e s e d e f e r r e d mc o m e t a x a s s e t s o r l i a b i l i t i e s a r e m e a s u r e d u s i n g t h e e n a c t e d t a x r a t e s t h a t w i l l b e i n e f f e c t w h e n t h e d i f f e r e n c e s . ar e e x p e c t e d t o re v e r s e . R e c o g n i t i o n o f d e f e r r e d t a x a s s e t s i s l i m i t e d t o a m o u n t s c o n s i d e r e d b y m a n a g e m e n t t o b e m o r e l i k e l y t h a n n o t o f r e a l i z a t i o n i n fu t u r e p e r i o d s . Ne t I n c o m e ( L o s s ) P e r C o m m o n S h a r e : B a s i c n e t i n c o m e ( l o s s ) p e r c o m m o n sh a r e ( " Ba s i c B P S " ) e x c l u d e s d i l u t i o n a n d i s c o m p u t e d by d i v i d i n g n e t i n c o m e ( l o s s ) a p p l i c a b l e t o c o m m o n s h a r e h o l d e r s b y t h e w e i g h t e d a v e r a g e n u m b e r o f c o m m o n s h a r e s o u t s t a n d i n g du r i n g t h e y e a r . D i l u t e d n e t i n c o m e ( l o s s ) p e r c o m m o n s h a r e ( " Di l u t e d B P S " ) r e f l e c t s t h e p o t e n t i a l d i l u t i o r t t h a t c o u l d o c c u r i f s t o c k op t i o n s o r o t h e r c o m m o n s t o c k e q u i v a l e n t s w e r e e x e r c i s e d o r c o n v e r t e d i n t o c o m m o n s t o c k . T h e c o m p u t a t i o n o f D i l u t e d E P S d o e s n o t as s u m e e x e r c i s e o r c o n v e r s i o n o f s e c u r i t i e s t h a t w o u l d h a v e a n an t i d i l u t i v e e f f e c t o n n e t l o s s p e r c o m m o n sh a r e . As o f D e c e m b e r 31 ~ 2 0 0 3 ~ ou t s t a n d i n g o p t i o n s o f e m p l o y e e s a n d di r e c t o r s ~ a l o n g w i t h wa r r a n t s h e l d b y i n v e s t o r s w h i c h t o g e t h e r ag g r e g a t e d 4 6 9 ~ 59 9 i n a c c o r d a n c e w i t h t h e T r e a s u r y S t o c k m e t h o d w e r e i n c l u d e d i n t h e c o m p u t a t i o n of E P S . 5 45 7 , 76 0 s h a r e s o f co m m o n s t o c k i s s u a b l e u p o n t h e c o n v e r s i o n o f p r e f e r r e d s t o c k w e r e e x c l u d e d f r o m t h e c o m p u t a t i o n o f d i l u t e d B P S a s t h e i r e f f e c t w a s an t i d i l u t i v e . As o f D e c e m b e r 3 1 20 0 2 , o u t s t a n d i n g o p t i o n s o f e m p l o y e e s an q . d i r e c t o r s t o pu r c h a s e 3 ~ 59 2 72 1 s h a r e s o f c o m m o n s t o c k ; 4 63 4 00 0 sh a r e s o f c o m m o n s t o c k i s s u a b l e u p o n t h e c o n v e r s i o n o f p r e f e r r e d s t o c k ; a n d 5 ~ 52 9 ~ 28 2 s h a r e s o f c o m m o n s t o c k i s s u a b l e u p o n ex e r c i s e o f w a r r a n t s t o p u r c h a s e c o m m o n s t o c k w e r e n o t i n c l u d e d i n t h e c o m p u t a t i o n o f D i l u t e d B P S b e c a u s e t h e y w o u l d b e an t i d i l u t i v e . Re c e n t A c c o u n t i n g P r o n o u n c e m e n t s : In A p r i l 2 0 0 2 , t h e F A S B i s s u e d S P A S N o . 14 5 , " Re s c i s s i o n o f F A S B S t a t e m e n t 4 ~ 4 4 an d 6 4 Am e n d m e n t o f F A S B S t a t e m e n t s 1 3 an d T e c h n i c a l C o r r e c t i o n s . " S P A S N o . 1 4 5 r e s c i n d s t h e p r o v i s i o n s o f S F AS N o . 4 t h a t r e q u i r e s c o m p a n i e s t o c l a s s i f y c e r t a i n g a i n s an d l o s s e s f r o m d e b t e x t i n g u i s h m e n t s a s e x t r a o r d i n a r y i t e m s a n d a m e n d s t h e p r o v i s i o n s o f S F AS N o . 1 3 t o r e q u i r e t h a t c e r t a i n l e a s e mo d i f i c a t i o n s b e t r e a t e d a s s a l e / l e a s e b a c k t r a n s a c t i o n s . T h e p r o v i s i o n s o f S F AS N o . 1 4 5 r e l a t e d t o c l a s s i f i c a t i o n o f d e b t ex t i n g u i s h m e n t s a r e e f f e c t i v e f o r f i s c a l y e a r s b e g i n n i n g a f t e r M a y 1 5 , 2 0 0 2 . C o m m e n c i n g J a n u a r y 1 20 0 3 t h e C o m p a n y w i l l c l a s s i f y de b t e x t i n g u i s h m e n t s c o s t s w i t h i n i n c o m e f r o m o p e r a t i o n s . T h e p r o v i s i o n s o f S F A S N o . 14 5 r e l a t e d t o l e a s e m o d i f i c a t i o n s a r e ef f e c t i v e f o r t r a n s a c t i o n s o c c u r r i n g a f t e r M a y 1 5 , 2 0 0 2 . T h e a d o p t i o n o f t h i s s t a t e m e n t o n J an u a r y 2 20 0 3 d i d n o t h a v e a m a t e r i a l im p a c t o n t h e C o m p a n y s f i n a n c i a l p o s i t i o n o r r e s u l t s o f o p e r a t i o n s . In D e c e m b e r 2 0 0 2 t h e F A S B i s s u e d S P A S N o . 14 8 " Ac c o u n t i n g f o r S t o c k B a s e d C o m p e n s a t i o n - T r a n s i t i o n a n d D i s c l o s u r e . " T h i s st a t e m e n t a m e n d s S P A S N o . 1 2 3 , " Ac c o u n t i n g f o r S t o c k - Ba s e d C o m p e n s a t i o n " t o p r o v i d e a l t e r n a t i v e m e t h o d s o f t r a n s i t i o n f o r a vo l u n t a r y c h a n g e t o t h e f a i r v a l u e b a s e d m e t h o d o f a c c o u n t i n g f o r s t o c k - ba s e d e m p l o y e e c o m p e n s a t i o n . T h i s a m e n d m e n t a l s o c h a n g e s th e d i s c l o s u r e r e q u i r e m e n t s o f S F AS N o . 1 2 3 t o r e q u i r e m o r e p r o m i n e n t d i s c l o s u r e s i n b o t h a n n u a l a n d i n t e r i m f i n a n c i a l s t a t e m e n t s ab o u t t h e m e t h o d s o f a c c o u n t i n g f o r s t o c k - ba s e d e m p l o y e e c o m p e n s a t i o n a n d t h e e f f e c t s o f t h e m e t h o d u s e d o n r e p o r t e d a m o u n t s . SP A S N o . 1 4 8 i s e f f e c t i v e f o r f i s c a l y e a r s e n d i n g a f t e r D e c e m b e r 1S ~ 20 0 2 . T h e C o m p a n y h a s o p t e d t o c o n t i n u e a c c o u n t i n g f o r s t o c k op t i o n s u n d e r t h e i n t r i n s i c v a l u e m e t h o d p r e s c r i b e d i n A P B O p i n i o n N o . 2S f o r t h e y e a r s e n d e d D e c e m b e r 3 1 , 20 0 3 a n d 2 0 0 2 . I n ad d i t i o n ~ t h e C o m p a n y h a s co m p l i e d w i t h t h e p r o m i n e n t d i s c l o s u r e r e q u i r e m e n t s o f S F AS N o . 1 4 8 . I r , n o , . .. . ... . . . . . . , In M a y 2 0 0 3 , t h e F A S B i s s u e d S F A S N o . 1 5 0 , " Ac c o u n t i n g f o r C e r t a i n F i n a n c i a l I n s t r u m e n t s w i t h C h a r a c t e r i s t i c s o f b o t h L i a b i l i t i e s an d E q u i t y " ( " SF A S N o . 1 5 0 " ). S P A S N o . 15 0 mo d i f i e s t h e a c c o u n t i n g f o r c e r t a i n f i n a n c i a l i n s t r u m e n t s t h a t , u n d e r p r e v i o u s g u i d a n c e is s u e r s c o u l d a c c o u n t f o r a s e q u i t y . S F A S N o . 15 0 re q u i r e s t h a t t h o s e i n s t r u m e n t s b e c l a s s i f i e d a s l i a b i l i t i e s . S P A S N o . 1 5 0 i s e f f e c t i v e fo r f i n a n c i a l i n s t r u m e n t s e n t e r e d i n t o o r m o d i f i e d a f t e r M a y 3 1 , 2 0 0 3 , a n d o t h e r w i s e i s e f f e c t i v e a t t h e b e g i n n i n g o f t h e f i r s t i n t e r i m pe r i o d t h a t b e g a n a f t e r J u n e 1 5 , 2 0 0 3 . I t i s t o b e i m p l e m e n t e d b y r e p o r t i n g t h e c u m u l a t i v e e f f e c t o f a c h a n g e i n a n a c c o u n t i n g p r i n c i p l e fo r f i n a n c i a l i n s t r u m e n t s c r e a t e d b e f o r e t h e i s s u a n c e d a t e o f S F AS N o . 15 0 an d s t i l l e x i s t i n g a t t h e b e g i n n i n g o f t h e i n t e r i m p e r i o d o f ad o p t i o n . R e s t a t e m e n t i s n o t p e r m i t t e d . T h e C o m p a n y s a d o p t i o n o f t h i s S t a t e m e n t o n J u l y 1 , 2 0 0 3 d i d n o t h a v e a m a t e r i a l i m p a c t o n it s c o n s o l i d a t e d r e s u l t s o f o p e r a t i o n s o r f i n a n c i a l p o s i t i o n . NO T E 2 - AC Q U I S I T I O N S In O c t o b e r 2 0 0 3 , B u y e r s U n i t e d a c q u i r e d t h e e x c l u s i v e r i g h t t o s e l l a n d m a n a g e t h e e n h a n c e d t e l e c o m m u n i c a t i o n s f u n c t i o n s o f My A C D , I n c . ( " My A C D " ), w i t h a o n e - ye a r o p t i o n t o p u r c h a s e i t a t a p r e d e t e r m i n e d p r i c e . D u r i n g t h e t e r m o f t h e a g r e e m e n t , B u y e r s Un i t e d h a s t h e s o l e r i g h t t o m a n a g e s a l e s , s e r v i c e a n d b i l l i n g o f M y A C D s e r v i c e s . U n d e r t h e a g r e e m e n t My A C D w i l l c o n t i n u e t o pr o v i d e e n h a n c e d s e r v i c e d e v e l o p m e n t a n d c o n f i g u r a t i o n a n d B u y e r s U n i t e d w i l l r e i m b u r s e M y A C D f o r a c t u a l c o s t s r e l a t e d t o t h e s e ac t i v i t i e s . Du r i n g A u g u s t 2 0 0 3 , B u y e r s U n i t e d p u r c h a s e d a p p r o x i m a t e l y 1 2 00 0 l o n g d i s t a n c e c u s t o m e r s f r o m G l y p h i c s C o m m u n i c a t i o n s , I n c . fo r $ 5 4 3 55 8 . On D e c e m b e r 2 0 , 2 0 0 2 , B u y e r s U n i t e d e n t e r e d i n t o a n a g r e e m e n t w i t h T o u c h A m e r i c a , I n c . , a s u b s i d i a r y o f T o u c h A m e r i c a H o l d i n g s , In c . , t o p u r c h a s e a s u b s t a n t i a l n u m b e r o f i t s s w i t c h e d v o i c e t e l e c o m m u n i c a t i o n c u s t o m e r s , i n c l u d i n g t h e c a r n e r i d e n t i f i c a t i o n c o d e us e d t o s e r v i c e t h o s e c u s t o m e r s . I n J u n e 2 0 0 3 , t h e C o m p a n y a m e n d e d t h e p u r c h a s e a g r e e m e n t t o a c q u i r e a d d i t i o n a l s w i t c h e d v o i c e an d d e d i c a t e d t e l e c o m m u n i c a t i o n s c u s t o m e r s a n d c o r r e c t d i s c r e p a n c i e s i n t h e l i s t o f c u s t o m e r s o r i g i n a l l y p u r c h a s e d i n D e c e m b e r 20 0 2 . B u y e r s U n i t e d d i d n o t p u r c h a s e a n y a c c o u n t s r e c e i v a b l e , e q u i p m e n t , o r o t h e r a s s e t s o f T o u c h A m e r i c a . T h e t o t a l p u r c h a s e p r i c e wa s $ 6 . 5 m i l l i o n . B u y e r s U n i t e d m a d e a n i n i t i a l p a y m e n t o f $ 3 m i l l i o n t o T o u c h A m e r i c a i n D e c e m b e r 2 0 0 2 a n d h a s m a d e a d d i t i o n a l ca s h p a y m e n t s t o t a l i n g $ 3 . 4 m i l l i o n t h r o u g h M a r c h 4 , 2 0 0 4 . T h e b a l a n c e o f $ 9 3 , 98 8 i s e x p e c t e d t o b e p a i d i n A p r i l 2 0 0 4 . On D e c e m b e r 6 , 2 0 0 2 , B u y e r s U n i t e d e n t e r e d i n t o t h e A s s e t P u r c h a s e A g r e e m e n t a n d S o f t w a r e L i c e n s e A g r e e m e n t t o p u r c h a s e a s s e t s of I - Li n k , I n c . , a n d i t s s u b s i d i a r y , I - Li n k C o m m u n i c a t i o n s , I n c . , a n d l i c e n s e i n p e r p e t u i t y s o f t w a r e d e v e l o p e d b y I - Li n k f o r t h e op e r a t i o n o f a V o i c e o v e r I n t e r n e t P r o t o c o l ( " Vo I P " ) N e t w o r k . C u s t o m e r b i l l i n g s a n d r e l a t e d e x p e n s e s i n c u r r e d p u r s u a n t t o a r e l a t e d Ma n a g e m e n t A g r e e m e n t b e t w e e n t h e p a r t i e s w e r e i n c l u d e d i n B u y e r s U n i t e d ' s g e n e r a l a n d a d m i n i s t r a t i v e e x p e n s e s b e g i n n i n g De c e m b e r 6 , 20 0 2 . T h e t r a n s a c t i o n c l o s e d e f f e c t i v e M a y 1 , 2 0 0 3 , a t w h i c h t i m e t h e C o m p a n y b e g a n t o r e c o g n i z e r e v e n u e e a r n e d a n d ex p e n s e s i n c u r r e d . Th e a s s e t s a c q u i r e d i n c l u d e d e d i c a t e d e q u i p m e n t r e q u i r e d f o r o p e r a t i n g t h e V o I P N e t w o r k , c u s t o m e r s o f I - Li n k s e r v i c e d t h r o u g h t h e ne t w o r k , c a r r i e r i d e n t i f i c a t i o n s c o d e s , a n d c e r t a i n t r a d e m a r k s . I n c o n s i d e r a t i o n f o r t h e a s s e t s a n d s o f t w a r e l i c e n s e , B u y e r s U n i t e d is s u e d t o I - Li n k 2 4 6 , 43 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e u e d S t o c k w i t h a f a i r ma r k e t - v a l u e o f $ 1 . 4 m i l l i o n , a s s u m e d c e r t a i n li a b i l i t i e s , a n d a g r e e d t o i s s u e a n a d d i t i o n a l 5 3 , 57 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e u e d St o c k i n e q u a l m o n t h l y i n s t a l l m e n t s o v e r at e n n o f 1 0 m o n t h s co m m e n c i n g J u n e 1 , 2 0 0 3 , s u b j e c t t o s a t i s f a c t i o n o f c e r t a i n c o n d i t i o n s p e r t a i n i n g t o p r o v i s i o n i n g o f o n e o f t h e fa n n e r I - Li n k c u s t o m e r s a c q u i r e d i n t h e t r a n s a c t i o n . In c o n n e c t i o n w i t h t h e c l o s i n g , t h e p a r t i e s t o g e t h e r w i t h C o u n s e l C o r p o r a t i o n , a n O n t a r i o c o r p o r a t i o n , a n d C o u n s e l C o m m u n i c a t i o n s LL C , a D e l a w a r e l i m i t e d l i a b i l i t y c o m p a n y , b o t h a f f i l i a t e s of I - Li n k , e n t e r e d i n t o a R e i m b u r s e m e n t A g r e e m e n t p u r s u a n t t o w h i c h Co u n s e l C o r p o r a t i o n , C o u n s e l C o m m u n i c a t i o n s , a n d I - Li n k a g r e e d t o r e i m b u r s e B u y e r s U n i t e d f o r a n y l o s s s u s t a i n e d a s a r e s u l t o f an y c l a i m s a s s e r t e d a g a i n s t t h e a s s e t s a c q u i r e d f r o m I - Li n k b y c e r t a i n c r e d i t o r s o f I - Li n k . O u t o f t h e s h a r e s i t r e c e i v e d i n t h e tr a n s a c t i o n I - Li n k d e p o s i t e d i n e s c r o w 4 0 , 00 0 s h a r e s t h a t m a y b e a p p l i e d t o r e i m b u r s e a n y s u c h l o s s . T h i s i s i n a d d i t i o n t o 2 5 , 00 0 sh a r e s I - Li n k r e c e i v e d i n t h e t r a n s a c t i o n t h a t h a s b e e n d e p o s i t e d i n e s c r o w u n d e r t h e A s s e t P u r c h a s e A g r e e m e n t t o s a t i s f y a n y c l a i m s fo r i n d e m n i f i c a t i o n u n d e r t h e A s s e t P u r c h a s e A g r e e m e n t . D u r i n g 2 0 0 4 , t h e s e r e m a i n i n g 6 5 00 0 s h a r e s w e r e d e l i v e r e d t o C o u n s e l Co r p o r a t i o n . "0 ' '" "" " " ' " "" , . ' " _ . "" " " " " " " . ' " " " " ' " " "" , ' " , " " " , , " ", " ' , , - "" ' " ' " ' " " .. "" " " " " " " ' " " " '" ' " . . , " " " " " , " " " ' . . . . . Th e f o l l o w i n g t a b l e p r e s e n t s a s u m m a r y o f t h e e s t i m a t e d f a i r v a l u e s o f t h e a s s e t s a c q u i r e d a n d l i a b i l i t i e s a s s u m e d a s o f D e c e m b e r 3 1 , 20 0 3 : Co m p u t e r a n d t e l e c o m m u n i c a t i o n s s w i t c h i n g Cu s t o m e r l i s t Li c e n s e o n t e c h n o l o g y a n d p a t e n t s Ca r r i e r i d e n t i f i c a t i o n c o d e De p o s i t w i t h a v e n d o r eq u i p m e n t 75 4 , 9 6 6 55 3 , 89 8 18 2 , 93 3 13 5 , 93 3 11 0 , 0 0 0 -- - - - - - - - - To t a l a s s e t s a c q u i r e d 73 7 , 73 0 -- - - - - - - - - Ac c o u n t s p a y a b l e a n d a c c r u e d li a b i l i t i e s Ac q u i s i t i o n c o s t s 73 7 , 82 9 29 4 , 66 5 -- - - . -- - - - - To t a l l i a b i l i t i e s a s s u m e d 03 2 , 49 4 -- - - - - - - - - Ne t a s s e t s a c q u i r e d $1 , 70 5 , 23 6 == = = = = = = = = Th e c u s t o m e r l i s t a n d l i c e n s e d t e c h n o l o g y w i l l b e a m o r t i z e d o v e r a p e r i o d o f f o u r y e a r s . Th e f o l l o w i n g u n a u d i t e d p r o f o r m a f i n a n c i a l i n f o r m a t i o n p r e s e n t s r e s u l t s a s i f t h e a c q u i s i t i o n h a d o c c u r r e d a t t h e b e g i n n i n g o f t h e re s p e c t i v e p e r i o d s : Ye a r e n d e d De c e m b e r 3 1 , -- - -- - - - -- - - - - - - - - - - - -- - 20 0 3 20 0 2 -- - - - - - - - - - -- - - - - - - - - - Ne t r e v e n u e Ne t i n c o m e ( l o s s) a p p l i c a b l e t o co m m o n s t o c k h o l d e r s $6 5 , 49 8 , 76 6 $3 7 , 96 5 , 06 0 Ba s i c a n d d i l u t e d n e t i n c o m e (l o s s ) p e r s h a r e 19 , 17 5 $ ( 5 , 8 0 6 , 5 6 6 ) (1 . 01 ) Th e s e p r o f o n n a r e s u l t s h a v e b e e n p r e p a r e d f o r c o m p a r a t i v e p u r p o s e s o n l y a n d i n c l u d e c e r t a i n a d j u s t m e n t s s u c h a s a d d i t i o n a l am o r t i z a t i o n e x p e n s e a s a r e s u l t o f i d e n t i f i a b l e t a n g i b l e a n d i n t a n g i b l e a s s e t s a r i s i n g f r o m t h e a c q u i s i t i o n . T h e p r o f o n n a r e s u l t s a r e no t n e c e s s a r i l y i n d i c a t i v e e i t h e r o f t h e r e s u l t s o f o p e r a t i o n s t h a t a c t u a l l y w o u l d h a v e r e s u l t e d h a d t h e a c q u i s i t i o n b e e n i n e f f e c t a t t h e be g t n n i n g o f t h e r e s p e c t i v e p e r i o d s , o r o f r e s u l t s t o b e a c h i e v e d i n t h e f u t u r e . NO T E 3 - PR O P E R T Y A N D E Q U I P M E N T At D e c e m b e r 3 1 , 20 0 3 , p r o p e r t y a n d e q u i p m e n t c o n s i s t e d o f t h e f o l l o w i n g : Co m p u t e r a n d o f f i c e e q u i p m e n t In t e r n a l - u s e s o f t w a r e Fu r n i t u r e an d f i x t u r e s $3 , 72 4 , 16 4 26 8 , 72 3 30 2 , 0 2 7 -- - - - - - - - - Ac c u m u l a t e d d e p r e c i a t i o n a n d a m o r t i z a t i o n 29 4 , 91 4 ( 1 , 8 7 0 , 2 7 2 ) -- - - - - - - - - $2 , 42 4 , 64 2 == = = = = = = = = NO T E 4 IN T A N G I B L E A S S E T S At D e c e m b e r 3 1 , 2 0 0 3 , i n t a n g i b l e a s s e t s c o n s i s t e d o f t h e f o l l o w i n g : Gr o s s as s e t Ac c u m u l a t e d I n t a n g i b l e am o r t i z a t i o n a s s e t s , ne t -- - - - - - - - - - - - -- - - - - - - - - - -- - - - - - - - - - Cu s t o m e r l i s t s Te c h n o l o g y a n d p a t e n t s 10 , 76 0 , 30 7 31 8 , 86 5 $ 3 , 84 0 , 67 9 21 9 , 81 1 $ 6 , 91 9 , 62 8 09 9 , 05 4 -- - - - - - - - - - - - -- - - - - - - - - - -- - - - - - - - - - 12 , 07 9 , 17 2 $ 4 , 06 0 , 4 9 0 $ 8 , 01 8 , 68 2 == = = = = = = = = = = = == = = = = = = = = = -- - - - - - - - - - -- - - - - - - - - - Th e C o m p a n y p a r t i c i p a t e d i n a d i r e c t r e s p o n s e m a r k e t i n g c a m p a i g n w i t h L o w e r M y B i l l s . co m , I n c . ( L M B ) , a w e b - ba s e d c o m p a r i s o n sh o p p i n g s e r v i c e . T h e f e e s a s s o c i a t e d w i t h t h i s a d v e r t i s i n g c a m p a i g n w e r e d e f e r r e d a n d a g g r e g a t e d $ 2 . 8 m i l l i o n u n t i l J u n e 2 0 0 3 , w h e n th e C o m p a n y c e a s e d p a r t i c i p a t i n g i n t h e p r o g r a m . A m o r t i z a t i o n e x p e n s e f o r t h e s e c u s t o m e r s i n 2 0 0 3 a n d 2 0 0 2 , w a s $ 1 . 2 m i l l i o n a n d $7 6 1 , 09 1 , r e s p e c t i v e l y . L ' " I " " " ' I" ", . . . . , "I " " 11 1 1 1 0 1 " \I I I II ,. . .. 1 1 M ' " 11 1 1 . ' " , , '" .. . . . " \t o I , I "" ' '" " . . -" , " " " I " " " " " ' 6 " ~ I . . .Th e C o m p a n y a l s o a c q u i r e d n e w c u s t o m e r l i s t s r e l a t e d t o I - Li n k , T o u c h A m e r i c a , a n d G l y p h i c s i n 2 0 0 3 , w h i c h a r e p r e d o m i n a n t l y co r p o r a t e c u s t o m e r s . I n a d d i t i o n , t h e C o m p a n y a c q u i r e d t e c h n o l o g y a n d l i c e n s e s r e l a t e d t o I - Li n k i n 2 0 0 3 . A m o r t i z a t i o n e x p e n s e du r i n g 2 0 0 3 f o r t h e a d d i t i o n a l c u s t o m e r s w a s $ 1 . 9 m i l l i o n , a n d w a s $ 2 1 9 , 81 1 f o r t h e t e c h n o l o g y a n d l i c e n s e s . Th e C o m p a n y e s t i m a t e s t h e u s e f u l l i v e s o f i t s a c q u i r e d c u s t o m e r l i s t s b a s e d u p o n a t t r i t i o n r a t e s e x p e r i e n c e d b y t h e C o m p a n y . Hi s t o r i c a l l y , m a n a g e m e n t e s t i m a t e d t h e u s e f u l l i v e s b e t w e e n 2 4 t o 3 6 m o n t h s b a s e d u p o n t h e t y p e of c u s t o m e r a n d s e r v i c e p r o v i d e d . Ba s e d u p o n r e c e n t a t t r i t i o n i n f o n n a t i o n w h i c h s h o w e d t h a t c u s t o m e r s w e r e a v e r a g i n g l o n g e r li v e s , t h e C o m p a n y c h a n g e d t h e es t i m a t e d u s e f u l l i v e s f o r i t s c u s t o m e r l i s t s p r o s p e c t i v e l y i n t h e f o u r t h q u a r t e r of 2 0 0 3 . L M B cu s t o m e r l i v e s w e r e i n c r e a s e d : t r o m 2 4 t o 36 m o n t h s ~ T h e i m p a c t o f th i s c h a n g e w a s a $ 2 0 4 50 0 d e c r e a s e i n a m o r t i z a t i o n e x p e n s e i n t h e f o u r t h q u a r t e r o f 2 0 0 3 . T h e c u s t o m e r li v e s o f T o u c h A m e r i c a , I - Li n k a n d G l y p h i c s w e r e c h a n g e d f r o m 3 0 o r 3 6 m o n t h s t o 4 8 m o n t h s . T h e i m p a c t o f t h i s c h a n g e w a s a $3 0 6 , 05 3 d e c r e a s e i n a m o r t i z a t i o n e x p e n s e i n t h e f o u r t h q u a r t e r o f 2 0 0 3 . 4m o r t i ~ ~ t i o n ex p ~ e ~o r a l l in t a n g i b l e a s s e t s d~ g th e f o u r - ye a r p e r i o d e n d i n g D e c e m b e r 3 1 20 0 7 i s e s t i m a t e d t o b e $ 2 . 7 m i l l i o n $2 . 5 m l l h o n , $ 2 . 2 t n l l h o n , a n d $ 6 0 0 , 00 0 , r e s p e c t i v e l y . NO T E 5 - L I N E O F C R E D I T Bu y e r s U n i t e d h a s a l i n e o f c r e d i t a g r e e m e n t w i t h R F C C a p i t a l C o r p o r a t i o n t h a t e x p i r e s i n J a n u a r y 2 0 0 6 . T h e a v a i l a b l e b o r r o w i n g li m i t i s $ 5 m i l l i o n . I n t e r e s t a c c r u e s a t p r i m e p l u s t h r e e p e r c e n t , w h i c h w a s 7 . 00 0 / 0 a s of D e c e m b e r 3 1 , 2 0 0 3 . D u r i n g 2 0 0 2 , t h e i n t e r e s t ra t e o n t h e l i n e w a s p r i m e p l u s s i x p e r c e n t , w h i c h w a s 1 0 . 25 % a s o f D e c e m b e r 3 1 20 0 2 . T h e f a c i l i t y a l l o w s t h e C o m p a n y t o o b t a i n fI n a n c i n g o n i t s e l i g i b l e a c c o u n t s r e c e i v a b l e , i n c l u d i n g u n b i l l e d r e c e i v a b l e s a n d r e g u l a r m o n t h l y b i l l i n g s . T h e f a c i l i t y i s c o l l a t e r a l i z e d by t h e u n d e r l y i n g r e c e i v a b l e s . O n D e c e m b e r 3 1 20 0 3 , B u y e r s U n i t e d h a d f i n a n c e d t h e m a x i m u m a m o u n t a v a i l a b l e b a s e d o n e l i g i b l e ac c o u n t s r e c e i v a b l e a t t h a t t i m e . T h i s a m o u n t , l e s s d r a w s b y R F C a p p l i e d a g a i n s t t h e o u t s t a n d i n g a m o u n t , a g g r e g a t e d $ 4 . 1 m i l l i o n . Th e f a c i l i t y r e q u i r e s B u y e r s U n i t e d t o m a i n t a i n a r e s t r i c t e d c a s h a c c o u n t f o r t h e c o l l e c t i o n o f t h e r e c e i v a b l e s . A s o f D e c e m b e r 3 1 20 0 3 , B u y e r s U n i t e d h a d $ 1 . 2 m i l l i o n o f r e s t r i c t e d c a s h a s s o c i a t e d w i t h t h e R F C a r r a n g e m e n t . NO T E 6 - A C C R U E D L I A B I L I T I E S At D e c e m b e r 3 1 , 20 0 3 , a c c r u e d l i a b i l i t i e s c o n s i s t e d o f t h e f o l l o w i n g : Ac c r u e d c o m m i s s i o n s Ac c r u e d d i v i d e n d s Ot h e r NO T E 7 - L O N G - T E R M D E B T A N D N O T E S P A Y A B L E Lo n g - t e n n d e b t c o n s i s t s o f t h e f o l l o w i n g : Un s e c t i r e d n o t e s p a y a b l e to th e C h a i r m a n o f t h e Bo a r d , b e a r i n g i n t e r e s t at 1 2 p e r c e n t , p a y a b l e mo n t h l y . P r i n c i p a l a n d un p a i d i n t e r e s t a r e d u e an d p a y a b l e i n J u l y 20 0 4 , e x c e p t fo r $ 1 1 2 , 50 0 wh i c h ma t u r e s i n De c e m b e r 2 0 0 4 , an d $ 3 4 8 , 82 5 wh i c h m a t u r e s i n J u l y 20 0 5 . Un s e c u r e d no t e s pa y a b l e t o tw o Di r e c t o r s be a r i n g in t e r e s t at 12 pe r c e n t , pa y a b l e mo n t h l y . M a t u r i t y da t e s va r y , f r o m Ju l y 2 0 0 4 th r o u g h J a n u a r y 20 0 5 . ." " " ' , , I "' " ", , "" " " " " " " " " " " " " " , " " " " ' " II I ' " " 66 9 , 52 3 47 8 , 59 9 68 0 , 74 2 -- - - - - - - - - $1 , 82 8 , 86 4 == = = = = = = = = $2 , 72 6 , 32 5 80 0 , 00 0 , " ." . , , ". . . . . . . . , ,. . , . . , " "'. , " " " " " ' . , . .. . . . . " Un s e c u r e d n o t e p a y a b l e t o a r e l a t i v e o f a D i r e c t o r , b e a r i n g i n t e r e s t a t 1 2 p e r c e n t p a y a b l e m o n t h l y . P r i n c i p a l a n d u n p a i d in t e r e s t d u e i n J a n u a r y 20 0 5 . 10 0 , 0 0 0 . : Pr o m i s s o r y no t e pa y a b l e t o an in d i v i d u a l be a r i n g ' i n t e r e s t at 12 pe r c e n t , pa y a b l e mo n t h l y . Se c u r e d b y eq u i p m e n t . Pr i n c i p a l an d u n p a i d i n t e r e s t d u e i n J u l y 20 0 4 . 29 3 , 33 3 Pr o m i s s o r y no t e s pa y a b l e t o tw o in d i v i d u a l s be a r i n g in t e r e s t at 12 pe r c e n t , pa y a b l e mo n t h l y . Se c u r e d b y eq u i p m e n t . Pr i n c i p a l an d u n p a i d i n t e r e s t d u e i n t h e s u m m e r o f 20 0 6 . 19 1 , 95 4 Un s e c u r e d p r o m i s s o r y no t e s b e a r i n g i n t e r e s t a t te n p e r c e n t an d 12 p e r c e n t , pa y a b l e m o n t h l y . Pr i n c i p a l pa y m e n t s du e m o n t h l y , ba s e d on 2 0 pe r c e n t t o 40 p e r c e n t of b i l l i n g s co l l e c t e d fr o m s p e c i f i c a l l y - d e s i g n a t e d c u s t o m e r s r e f e r r e d fr o m Lo w e r M y B i l l s . c o m , In c . ( " LM B " ) . Th e ma j o r i t y o f th e s e n o t e ~ h a v e n o m a t u r i t y da t e . Th e C o m p a n y be l i e v e s t h a t a l l o f t h e p r i n c i p a l wi l l b e r e p a i d d u r i n g 20 0 4 , b a s e d ' o n e x p e c t e d ca s h c o l l e c t i o n s f r o m t h e s e cu s t o m e r s . 47 5 , 22 3 Un s e c u r e d p r o m i s s o r y no t e s b e a r i n g i n t e r e s t a t te n pe r c e n t , pa y a b l e mo n t h l y . Pr i n c i p a l pa y m e n t s du e m o n t h l y , ba s e d o n t e n p e r c e n t o f bi l l i n g s c o l l e c t e d f r o m cu s t o m e r s a c q u i r e d f r o m To u c h Am e r i c a , In c . Th e s e no t e s ha v e ma t u r i t y da t e . Th e C o m p a n y b e l i e v e s th a t a l l pr i n c i p a l w i l l be re p a i d i n 20 0 5 , ba s e d ex p e c t e d c a s h c o l l e c t i o n s f r o m t h e s e cu s t o m e r s . 35 8 , 41 2 Un s e c u r e d p r o m i s s o r y no t e b e a r i n g in t e r e s t a t 10 p e r c e n t , p a y a b l e m o n t h l y . P r i n c i p a l p a y m e n t s du e m o n t h l y , ba s e d o n 3 0 pe r c e n t o f bi l l i n g s co l l e c t e d f r o m c u s t o m e r s r e c e n t l y a c q u i r e d f r o m Gl y p h i c s , In c . T h e no t e h a s n o m a t u r i t y d a t e . Th e C o m p a n y b e l i e v e s t h a t a l l p r i n c i p a l w i l l b e re p a i d b y th e ~ n d o f 2 0 0 4 , ba s e d on e x p e c t e d ca s h c o l l e c t i o n s f r o m t h e s e cu s t o m e r s . 63 1 , 21 1 No t e p a y a b l e t o T o u c h A m e r i c a , I n c . , w i t h in t e r e s t i m p u t e d a t f o u r p e r c e n t , p a y a b l e m o n t h l y . P r i n c i p a l p a y m e n t s d u e m o n t h l y , b a s e d o n 7 . 2 p e r c e n t o f b i l l i n g s c o l l e c t e d f r o m cu s t o m e r s a c q u i r e d f r o m T o u c h A m e r i c a , I n c . T h e o b l i g a t i o n h a s n o m a t u r i t y d a t e . T h e C o m p a n y e x p e c t s t h a t a l l p r i n c i p a l w i l l b e re p a i d b y A p r i 1 2 0 0 4 , b a s e d o n e x p e c t e d c a s h c o l l e c t i o n s fr o m t h e s e c u s t o m e r s . 47 3 , 43 7 Ot h e r 29 5 , 23 8 Ca p i t a l le a s e s 82 , 47 7 -- - - - - - - - - Le s s c u r r e n t p o r t i o n 42 7 , 61 0 (7 , 78 1 , 48 4 ) -- - - - - - - - - 64 6 , 12 6 == = = = = = = = = Lo n g - t e r m d e b t m a t u r i t i e s a r e a s fo l l o w s : 20 0 4 20 0 5 20 0 6 $7 , 78 1 , 48 4 62 3 , 71 9 22 , 40 7 -- - - - - - - - - Le s s c u r r e n t m a t u r i t i e s 42 7 , 61 0 (7 , 78 1 , 48 4 ) -- - - - - - - - - 64 6 , 12 6 == = = = = = = = = ., . " " " " , '" ,o n " " " " ,, " ' , . n " "" . - " " . " " "" " ' . " ' . ' " " , . " , - " " . " " , "o n ' " " "" . " " " , , I " , " " , n " on . . " " " " , . , . " . . " , ,," . . " ' . . -- - On F e b r u a r y 2 8 , 2 0 0 3 , t h e C o m p a n y r e t i r e d i t s $ 1 . 1 m i l l i o n n o t e p a y a b l e b y p a y i n g $ 2 5 0 , 0'0 0 . in c a s h a n d i s s u i n g a n e w p r o m i s s o r y no t e f o r $ 8 0 0 , 00 0 . I n a d d i t i o n , t h e C o m p a n y i s s u e d 5 0 , 00 0 s h a r e s o f c o m m o n s t o c k i n c o n n e c t i o n w i t h t h e o r i g i n a l a g r e e m e n t . A t De c e m b e r 3 1 20 0 3 , t h e a m o u n t r e m a i n i n g d u e , l e s s i s s u a n c e c o s t s , w a s $ 6 3 1 , 21 1 ( s e e a b o v e ) . In c o n n e c t i o n w i t h s o m e o f t h e 1 M B - r e l a t e d u n s e c u r e d p r o m i s s o r y n o t e s , t w o - ye a r w a l T a n t s t o p u r c h a s e 5 6 2 95 0 s h a r e s o f c o m m o n st o c k a t $ 2 . 50 p e r s h a r e w e r e . i s s u e d t o t h e no t e h o l d e r s . W a r r a n t s f o r a n a d d i t i o n a 1 9 4 95 0 s h a r e s h a v e a l s o b e e n i s s u e d t o t h e s a l e s ag e n t s . T h e e s t i m a t e d fa i r v a l u e o f t h e wa r r a n t s o f $ 2 6 4 71 7 , b a s e d o n u s i n g t h e B l a c k - S c h o l e s p r i c i n g m o d e l , w a s a l l o c a t e d t o t h e wa r r a n t s a n d r e c o r d e d a s a d i s c o u n t t o t h e c a r r y i n g v a l u e o f t h e n o t e s . T h e C o m p a n y p a i d a p p r o x i m a t e l y $ 2 3 2 , 00 0 i n c o m m i s s i o n s t o sa l e s a g e n t s . T h e C o m p a n y p a i d a p p r o x i m a t e l y $ 1 5 2 00 0 i n c o m m i s s i o n s t o s a l e s a g e n t s i n c o n n e c t i o n w i t h t h e T o u c h A m e r i c a - re l a t e d u n s e c u r e d p r o m i s s o r y n o t e s . A l l t h e s e c o m m i s s i o n c o s t s a r e a l s o i n c l u d e d i n t h e d i s c o u n t s t o t h e c a r r y i n g v a l u e o f t h e n o t e s . Th e d i s c o u n t i s b e i n g a m o r t i z e d t o i n t e r e s t e x p e n s e o v e r t h e r e s p e c t i v e n o t e s ' e s t i m a t e d p a y m e n t t e n r t s . NO T E 8 - L E A S E S Bu y e r s U n i t e d l e a s e s e x e c u t i v e o f f i c e s p a c e i n B l u f f d a l e , U t a h , a s u b u r b o f S a l t L a k e C i t y . T h e o f f i c e s c o n s i s t o f a p p r o x i m a t e l y 31 0 , 00 0 s q u a r e f e e t . T h e cu r r e i l t m o n t h l y l e a s e r a t e i s $ 3 2 , 30 7 . T h e l e a s e f o r o f f i c e s p a c e e x p i r e s i n J a n u a r y 2 0 0 7 , b u t t h e C o m p a n y . h a s an o p t i o n t o r e n e w t h e l e a s e f o r a n a d d i t i o n a l t h r e e t o f i v e y e a r s . T h r o u g h N o v e m b e r 2 0 0 4 , B u y e r s U n i t e d i s l e a s i n g 1 4 33 9 s q u a r e fe e t o f s p a c e a t 1 3 7 5 1 S . W a d s w o r t h P a r k D r i v e , D r a p e r , U t a h , a t a m o n t h l y c o s t o f $ 1 6 72 8 . Th e C o m p a n y a l s o . ha s o n e c a p i t a l l e a s e f o r c o m p u t e r s o f t w a r e . T h e f o l l o w i n g i s a s c h e d u l e o f f u t u r e m i n i m u m p a y m e n t s u n d e r t h e le a s e s a s of D e c e m b e r 3 1 , 2 0 0 3 : Ye a r e n d i n g D e c e m b e r 31 , 20 0 4 . 20 0 5 , , . , 20 0 6 , . . . . , 20 0 7 To t a l f u t u r e m i n i m u m l e a s e p a y m e n t s . . Le s s a m o u n t r e p r e s e n t i n g i n t e r e s t To t a l o b l i q a t i o n s u n d e r c a p i t a l l e a s e s Le s s c u r r e n t p o r t i o n . . Ca p i t a l le a s e o b l i g a t i o n s , n e t o f c u r r e n t p o r t i o n Ca p i t a l le a s e s -- - - - - - - $ 3 4 , 69 0 34 , 6 9 0 23 , 12 8 -- - - - - - - 92 , 50 8 (1 0 , 03 1 ) -- - - - - - - 82 , 47 7 (2 8 , 75 2 ) -- - - - - - - $ 5 3 , 72 5 == = = = = = = Op e r a t i n g le a s e s -- - - - - - - - - 57 1 , 69 2 39 7 , 37 3 40 7 , 30 7 41 7 , 4 9 0 -- - - - - - - - - $1 , 79 3 , 86 2 == = = = = = = = = Re n t e x p e n s e w a s a p p r o x i m a t e l y $ 5 1 9 , 50 0 a n d $ 3 4 8 , 30 0 f o r t h e y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 a n d 2 0 0 2 , r e s p e c t i v e l y . NO T E 9 - I N C O M E T A X E S Th e c o m p o n e n t s o f t h e C o m p a n y ' s n e t d e f e n - e d i n c o m e t a x a s s e t s a n d l i a b i l i t i e s a r e a s f o l l o w s : De f e r r e d i n c o m e t a x as s e t s : -- - - - - - - - - - - - - - - - - - - - - - - - Ne t o p e r a t i n g l o s s c a r r y f o r w a r d s Re s e r v e s a n d a c c r u e d l i a b i l i t i e s $5 , 0 0 1 , 0 0 0 27 5 , 00 0 -- - - - - - - - - To t a l d e f e r r e d i n c o m e ta x ' a s s e t s Va l u a t i o n a l l o w a n c e 6; 2 7 6 , 00 0 (5 , 89 7 , 00 0 ) -- - - - - - - - - Ne t d e f e r r e d i n c o m e t a x a s s e t 37 9 , 00 0 -- - - - - - - - - De f e r r e d i n c o m e t a x li a b i l i t i e s : -- - - - - -- - - - - - - - - - -- - - - -- - - - - - - Ta x d e p r e c i a t i o n i n e x c e s s o f b o o k d e p r e c i a t i o n (3 7 9 , 0 0 0 ) -- - - - - - - - - Ne t d e f e r r e d i n c o m e t a x l i a b i l i t y (3 7 9 , 00 0 ) - - - - - - - _ . Ne t d e f e r r e d i n c o m e t a x e s == = = = = = = = = "'" ' " . I "" " " " " , '" " ' " , I I A " " "A " ' " ' A " , " , . . . . " " " I A I "" " , " ' " I As o f D e c e m b e r 3 1 20 0 3 , t h e C o m p a n y h a d n e t o p e r a t i n g l o s s c a r r y f o r w a r d s f o r f e d e r a l i n c o m e t a x r e p o r t i n g p u r p o s e s o f ap p r o x i m a t e l y $ 1 3 , 33 6 ; 00 0 . T h e t a x n e t o p e r a t i n g l o s s ca r r y f o r w a r d s w i l l e x p i r e b e g i n n i n g i n 20 1 2 . In a s m u c h a s t h e C o m p a n y s h i s t o r y i n c l u d e s a c c u m u l a t e d n e t o p e r a t i n g l o s s e s , i t i s u n c e r t a i n a s t o w h e t h e r t h e C o m p a n y s d e f e r r e d t a x as s e t c a n b e f u l l y r e a l i z e d . A c c o r d i n g l y , a v a l u a t i o n a l l o w a n c e h a s b e e n r e c o r d e d t o r e d u c e t h e d e f e r r e d i n c o m e t a x a s s e t s . T h e n e t ch a n g e i n t h e v a l u a t i o n al l o w a n c e f o r d e f e r r e d t a x as s e t s d u r i n g t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 w a s a d e c r e a s e o f $ 4 1 6 , OO O . Du r i n g 2 0 0 3 a n d 2 0 0 2 n o i n c o m e t a x e x p e n s e w a s r e c o r d e d d u e t h e r e d u c t i o n o f t h e v a l u a t i o n a l l ~ w a n c e . NO T E 1 0 .. CA P I T A L T R A N S A C T I O N S Pr e f e r r e d S t o c k : T h e Bo a r d o f D i r e c t o r s i s a u t h o r i z e d t o c l a s s i f y a n y s h a r e s o f t h e C o m p a n y s a u t h o r i z e d b u t u n i s s u e d p r e f e r r e d s t o c k in o n e o r m o r e s e r i e s . W i t h r e s p e c t t o e a c h s e r i e s , t h e B o a r d o f D i r e c t o r s i s a u t h o r i z e d t o d e t e r m i n e t h e n u m b e r o f s h a r e s t h a t co n s t i t u t e s s u c h s e r i e s ; t h e r a t e o f d i v i d e n d , i f a n y , p a y a b l e o n s h a r e s o f s u c h s e r i e s ; w h e t h e r t h e s h a r e s o f s u c h s e r i e s s h a l l b e cu m u l a t i v e , n o n . . c u r n u l a t i v e , o r p a r t i a l l y c u m u l a t i v e a s t o d i v i d e n d s a n d t h e d a t e s fr o m w h i c h a n y c u m u l a t i v e d i v i d e n d s a r e t o ac c u m u l a t e ; w h e t h e r t h e s h a r e s o f s u c h s e r i e s m a y b e r e d e e m e d , a n d , i f s o , t h e p r i c e o r p r i c e s a t w h i c h a n d t h e t e r m s a n d c o n d i t i o n s on w h i c h s h a r e s o f s u c h s e r i e s m a y b e r e d e e m e d ; t h e a m o u n t p a y a b l e u p o n s h a r e s o f s u c h s e r i e s i n t h e e v e n t o f t h e v o l u n t a r y o r in v o l u n t a r y d i s s o l u t i o n , l i q u i d a t i o n , o r w i n d i n g u p o f t h e a f f a i r s o f t h e C o m p a n y ; t h e s i n k i n g f u n d p r o v i s i o n s , i f a n y , f o r t h e re d e m p t i o n o f s h a r e s o f s u c h s e r i e s ; t h e v o t i n g r i g h t s , i f a n y , o f t h e s h a r e s o f s u c h s e r i e s ; t h e t e r m s a n d c o n d i t i o n s , i f a n y , o n w h i c h sh a r e s o f s u c h s e r i e s m a y b e c o n v e r t e d i n t o s h a r e s o f c a p i t a l s t o c k o f t h e C o m p a n y o f a n y o t h e r c l a s s o r s e r i e s ; w h e t h e r t h e s h a r e s o f su c h s e r i e s a r e t o b e p r e f e r r e d o v e r s h a r e s o f c a p i t a l s t o c k o f t h e C o m p a n y o f a n y o t h e r c l a s s o r s e r i e s a s t o d i v i d e n d s o r u p o n t h e vo l u n t a r y o r i n v o l u n t a r y d i s s o l u t i o n , l i q u i d a t i o n , o r t e r m i n a t i o n o f t h e a f f a i r s o f t h e C o m p a n y o r o t h e r w i s e ; a n d a n y o t h e r ch a r a c t e r i s t i c s , p r e f e r e n c e s , l i m i t a t i o n s , r i g h t s , p r i v i l e g e s , i m m u n i t i e s , o r t e r m s . Se r i e s A 8 p e r c e n t C u m u l a t i v e C o n v e r t i b l e P r e f e r r e d S t o c k : D u r i n g 1 9 9 9 , t h e B o a r d o f D i r e c t o r s a u t h o r i z e d t h e i s s u a n c e o f 2 , 00 0 00 0 sh a r e s o f S e r i e s A 8 p e r c e n t C u m u l a t i v e C o n v e r t i b l e P r e f e r r e d S t o c k ( " Se r i e s A P r e f e ne d S t o c k " ) a t a n o f f e r i n g p r i c e o f $ 2 . 00 p e r sh a r e . G r o s s p r o c e e d s o f $ 4 m i l l i o n w e r e r a i s e d u p o n s a l e o f t h e s h a r e s . Th e S e r i e s A P r e f e r r e d S t o c k i s c o n v e r t i b l e t o c o m m o n s t o c k a t a n y t i m e a t t h e e l e c t i o n o f t h e h o l d e r a n d , u n d e r l i m i t e d ci r c u m s t a n c e s , a t t h e e l e c t i o n o f t h e C o m p a n y . T h e c o n v e r s i o n r a t e i s o n e f o r o n e , s u b j e c t t o a d j u s t m e n t i n t h e e v e n t o f a re c a p i t a l i z a t i o n , r e o r g a n i z a t i o n , o r o t h e r c o r p o r a t e r e s t r u c t u r i n g o r i n t h e e v e n t t h a t t h e C o m p a n y s h a l l s e l l o r o t h e r w i s e i s s u e se c u r i t i e s a t a p r i c e b e l o w $ 2 . 00 p e r s h a r e o r t h e t h e n ' ad j u s t e d c o n v e r s i o n p r i c e . T h e S e r i e s A P r e f e r r e d S t o c k c a n b e r e d e e m e d a t t h e . C o m p a n y s e l e c t i o n a t a n y t i m e c o m m e n c i n g J a n u a r y 1 , 20 0 5 a t a r e d e m p t i o n p r i c e o f $ 2 . 00 p e r s h a r e p l u s a l l a c c r u e d d i v i d e n d s a s o f th e r e d e m p t i o n d a t e . D u r i n g 2 0 0 2 c e r t a i n s t o c k h o l d e r s c o n v e r t e d 5 , 00 0 S e r i e s A p r e f e r r e d s h a r e s i n t o c o m m o n s h a r e s . . S e r i e s B 8 p e r c e n t C u m u l a t i v e C o n v e r t i b l e P r e f e r r e d S t o c k : I n S e p t e m b e r 2 0 0 0 , t h e B o a r d o f D i r e c t o r s a u t h o r i z e d t h e i s s u a n c e o f 23 4 50 0 s h a r e s o f S e r i e s B 8 % C u m u l a t i v e C o n v e r t i b l e P r e f e r r e d S t o c k ( " Se r i e s B P r e f e r r e d S t o c k " ) a n d r e l a t e d w a r r a n t s t o pu r c h a s e co m m o n s h a r e s a t a n o f f e r i n g p r i c e o f $ 1 0 . 00 p e r u n i t . E a c h u n i t c o n s i s t s o f o n e s h a r e o f S e r i e s B P r e f e r r e d S t o c k a n d f i v e wa r r a n t s t o p u r c h a s e o n e s h a r e o f c o m r t l o r t s t o c k a t a n e x e r c i s e p r i c e o f $ 2 . 50 p e r s h a r e . D u r i n g 2 0 0 0 , v a r i o u s i n v e s t o r s m a d e l o a n s t o th e C o m p a n y a n d s u b s e q u e n t l y e l e c t e d t o e x c h a n g e t h e i r p r o m i s s o r y n o t e s f o r u n i t s . I n a d d i t i o n t o t h e c o n v e r t e d l o a n s o f $ 2 . 5 m i l l i o n , th e C o m p a n y r a i s e d $ 2 m i l l i o n t h r o u g h t h e i s s u a n c e o f u n i t s t h r o u g h D e c e m b e r 3 1 , 2 0 0 0 a n d $ 1 . 1 r h i l l i o n t h r o u g h t h e i s s u a n c e o f un i t s i n 2 0 0 1 . In c o n n e c t i o n w i t h t h e u n i t o f f e r i n g , t h e C o m p a n y a g r e e d t o p a y t h e P l a c e m e n t A g e n t - a s a l e s c o m m i s s i o n a n d e x p e n s e a l l o w a n c e ag g r e g a t i n g 1 3 p e r c e n t o f t h e g r o s s p r o c e e d s f r o m t h e s a l e o f t h e S e r i e s B P r e f e r r e d S t o c k , i n a d d i t i o n t o t e n p e r c e n t o f t h e g r o s s pr o c ~ e d s o f c e r t a i n r e l a t e d b r i d g e f i n a n c i n g . T h e C o m p a n y a l s o i n c u r r e d a p p r o x i m a t e l y $ 2 3 , 00 0 o f d i r e c t e x p e n s e s i n c o n n e c t i o n w i t h th e o f f e r i n g . A s a d d i t i o n a l c o n s i d e r a t i o n , t h e C o m p a n y a g r e e d t o i s s u e t o t h e P l a c e m e n t A g e n t w a r r a n t s t o p u r c h a s e 3 1 9 , 30 0 s h a r e s o f th e C o m p a n y ' s c o m m o n s t o c k a t a n e x e r c i s e p r i c e of $ 2 . 50 p e r s h a r e . As p a r t o f t h e S e r i e s BP r e f e r r e d S t o c k o f f e r i n g , t h e Co m p a n y i s s u e d 2 , 26 9 , 00 0 w a r r a n t s t o p u r c h a s e c o m m o n s t o c k a t $ 2 . 50 p e r sh a r e . T h e C o m p a n y a l l o c a t e d t h e n e t p r o c e e d s f r o m t h e o f f e r i n g o f $ 4 . 2 m i l l i o n b e t w e e n t h e S e r i e s B P r e f e r r e d S t o c k a n d t h e wa r r a n t s b a s e d o n e s t i m a t e d r e l a t i v e f a i r v a l u e s . T h e S e r i e s B P r e f e r r e d S t o c k w a s r e c o r d e d a t $ 2 . 4 m i l l i o n , a n d t h e w a r r a n t s w e r e re c o r d e d a t J - "" " , . . I "" ' " " ' , . . " " " '_ " " " " " " " ' " " ' " ' " ' , ,, " " ' 0 ' " " ' " "" " " " " " " " " " " " " " " " " " " " " " , " " " " " " " " , " " " " " " " " " ' " " " " " " " " ' " " " " " " ' ' " " " _ " " " 1 1 1 1 ' " " ' I " " " " " " " " " " " " " '" " " " n l l l " " I " " " " " " " " " " " " " " " " ," ' " " , -- _ . . " ' "" " , , ' J ' I _ II N " ~ $1 . 8 m i l l i o n . T h e e s t i m a t e d f a i r v a l u e o f t h e w a r r a n t s w a s d e t e r m i n e d u s i n g t h e B l a c k - Sc h o l e s p r i c i n g m o d e l . T h e S e r i e s B P r e f e r r e d St o c k i s c o n v e r t i b l e t o c o m m o n s t o c k a t a n y t i m e a t t h e e l e c t i o n o f t h e h o l d e r a n d , u n d e r l i m i t e d c i r c u m s t a n c e s , a t t h e e l e c t i o n o f t h e Co m p a n y . T h e c o n v e r s i o n r a t e i s f i v e f o r o n e , s u b j e c t t o a d j u s t m e n t i n t h e e v e n t o f a r e c a p i t a l i z a t i o n , r e o r g a n i z a t i o n , o r o t h e r co r p o r a t e r e s t r u c t u r i n g o r i n t h e e v e n t t h a t t h e . Co m p a n y s h a l l s e l l o r o t h e r w i s e i s s u e s e c u r i t i e s a t a p r i c e b e l o w $ 2 . 00 p e r s h a r e o r t h e th e n a d j u s t e d c o n v e r s i o n p r i c e . Du r i n g t h e t h r e e m o n t h s e n d e d M a r c h 3 1 , 2 0 0 1 , t h e C o m p a n y i s s u e d a n a d d i t i o n a l 1 1 0 , 00 0 s h a r e s o f p r e f e r r e d s t o c k a n d 5 5 0 , 00 0 wa r r a n t s t o p u r c h a s e c o m m o n s t o c k . T h e C o m p a n y a l l o c a t e d t h e n e t p r o c e e d s f r o m t h e o f f e r i n g o f $ 1 . 1 m i l l i o n b e t w e e n t h e S e r i e s B Pr e f e r r e d S t o c k a n d t h e w a r r a n t s b a s e d o n e s t i m a t e d r e l a t i v e f a i r v a l u e s . A c c o r d i n g l y , t h e s t o c k w a s r e c o r d e d a t $ 7 9 4 , 82 2 , a n d t h e wa r r a n t s w e r e r e c o r d e d a t $ 3 0 2 , 40 1 . I n c o n n e c t i o n w i t h t h e s e a d d i t i o n a l S e r i e s B s h a r e s , t h e i n t r i n s i c v a l u e o f t h e b e n e f i c i a l co n v e r s i o n f e a t u r e o f $ 2 0 , 49 8 w a s r e f l e c t e d i n t h e a c c o m p a n y i n g 2 0 0 1 c o n s o l i d a t e d f i n a n c i a l s t a t e m e n t s a s a p r e f e r r e d s t o c k d i v i d e n d an d a s a n i n c r e a s e t o a d d i t i o n a l p a i d i n c a p i t a l . T h e S e r i e s B P r e f e r r e d S t o c k O f f e r i n g c l o s e d o n A p r i l 1 3 , 2 0 0 1 . In M a y 2 0 0 2 t h e B o a r d o f D i r e c t o r s a p p r o v e d a p l a n t o m o d i f y t h e e x e r c i s e p r i c e o n c e r t a i n P r e f e r r e d S t o c k a n d p r o m i s s o r y n o t e - re l a t e d w a r r a n t s f r o m $ 2 . 50 t o $ 2 . 00 p e r sh a r e , e x t e n d t h e e x p i r a t i o n d a t e o f c e r t a i n w a r r a n t s f r o m D e c e m b e r 3 1 , 20 0 2 t o D e c e m b e r 31 , 2 0 0 4 , a n d a m e n d t h e r e d e m p t i o n p r o v i s i o n s o f c e r t a i n w a r r a n t s s o t h a t t h e w a r r a n t s c o u l d b e c a l l e d f o r r e d e m p t i o n w h e n t h e ma r k e t p r i c e f o r t h e C o m p a n y s c o m m o n s t o c k i s $ 4 . 00 p e r s h a r e , r a t h e r t h a n $ 6 . 00 p e r s h a r e . On D e c e m b e r 6 , 2 0 0 2 , B u y e r s U n i t e d e n t e r e d i n t o t h e A s s e t P u r c h a s e A g r e em e n t a n d S o f t w a r e L i c e n s e A g r e e m e n t t o p u r c h a s e ce r t a i n a s s e t s a n d a s s u m e c e r t a i n l i a b i l i t i e s o f I - Li n k . , I n c . , a n d i t s s u b s i d i a r y , I - Li n k C o m m u n i c a t i o n s , I n c . I n c o n s i d e r a t i o n , B u y e r s Un i t e d i s s u e d t o I - Li n k . 2 4 6 43 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k w i t h a f a i r m a r k e t v a l u e o f $ 1 . 4 m i l l i o n , a n d a g r e e d t o is s u e a n a d d i t i o n a l 5 3 57 0 sh a r e s o f S e r i e s B C o n v e r t i b l e P r e f e r r e d S t o c k i n e q u a l m o n t h l y i n s t a l l m e n t s o v e r a t e r m o f 1 0 m o n t h s co m m e n c i n g J u n e 1 20 0 3 . T h e f i n a l i n s t a l l m e n t w a s i s s u e d M a r c h 1 , 20 0 4 . Du r i n g 2 0 0 3 , s i x o f t h e s t o c k h o l d e r s c o n v e r t e d a t o t a l o f 1 1 6 00 0 S e r i e s . B pr e f e r r e d s h a r e s i n t o 5 8 0 00 0 c o m m o n s h a r e s . D u r i n g 20 0 2 , o n e o f t h e s t o c k h o l d e r s c o n v e r t e d 1 0 , 00 0 S e r i e s B p r e f e r r e d s h a r e s i n t o 5 0 , 00 0 c o m m o n s h a r e s . Bo t h S e r i e s A a n d B P r e f e r r e d S t o c k s t i l l o u t s t a n d i n g c a n b e r e d e e m e d a t t h e C o m p a n y s e l e c t i o n a t a n y t i m e c o m m e n c i n g J a n u a r y 1 20 0 5 , a t t h e a p p l i c a b l e r e d e m p t i o n p r i c e p l u s a l l a c c r u e d d i v i d e n d s a s o f t h e r e d e m p t i o n d a t e . Cu m u l a t i v e d i v i d e n d s a c c r u e o n b o t h S e r i e s A a n d B P r e f e r r e d S t o c k a t t h e r a t e o f 8 % p e r a n n u m f r o m t h e d a t e o f o r i g i n a l i s s u e a n d ar e p a y a b l e s e m i - a n n u a l l y o n J u n e 3 0 a n d D e c e m b e r 3 1 o f e a c h y e a r o u t o f f u n d s l e g a l l y a v a i l a b l e f o r t h e p a y m e n t o f d i v i d e n d s . Di v i d e n d s a r e p a y a b l e i n c a s h o r c o m m o n s t o c k a t t h e e l e c t i o n o f t h e C o m p a n y . I f p a i d i n c o m m o n s t o c k , t h e n u m b e r o f s h a r e s i s s u e d wi l l b e b a s e d o n t h e a v e r a g e o f t h e c l o s i n g b i d p r i c e s f o r t h e c o m m o n s t o c k o v e r t h e f i v e t r a d i n g d a y s i m m e d i a t e l y p r i o r t o t h e di v i d e n d p a y m e n t d a t e . I f t h e C o m p a n y f a i l s t o p a y a n y d i v i d e n d w i t h i n 6 0 da y s . o f i t s d u e d a t e , t h e c o n v e r s i o n p r i c e ( s e e b e l o w ) i s ad j u s t e d d o w n w a r d b y $ 0 . 25 p e r s h a r e f o r e a c h o c c u r r e n c e . D u r i n g t h e y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 a n d 2 0 0 2 , t h e C o m p a n y de c l a r e d d i v i d e n d s a g g r e g a t i n g $ 8 7 3 49 5 a n d $ 7 4 9 , 72 5 , r e s p e c t i v e l y , a n d t o s a t i s f y p a y m e n t o b l i g a t i o n s , i s s u e d a t o t a l o f 4 2 7 09 6 a n d 57 4 63 5 s h a r e s o f c o m m o n s t o c k , r e s p e c t i v e l y . A s o f D e c e m b e r 3 1 , 2 0 0 3 , t h e C o m p a n y h a d a c c r u e d d i v i d e n d s p a y a b l e i n t h e a m o u n t of $ 4 7 8 , 59 9 . I n F e b r u a r y 2 0 0 4 , t h e C o m p a n y s e t t l e d t h e d i v i d e n d p a y a b l e b y i s s u i n g 1 7 1 , 05 5 s h a r e s o f c o m m o n s t o c k . Th e S e r i e s A a n d B P r e f e r r e d S t o c k h a s nO v o t i n g ri g h t s , e x c e p t a s r e q u i r e d b y t h e G e n e r a l C o r p o r a t i o n L a w s o f D e l a w a r e t h a t r e q u i r e cl a s s v o t e s o n c e r t a i n c o r p o r a t e m a t t e r s a n d m a t t e r s a f f e c t i n g t h e r i g h t s of th e h o l d e r s o f t h e P r e f e r r e d S t o c k . T h e P r e f e r r e d S t o c k i s se n i o r i n r i g h t of pa y m e n t i n t h e e v e n t of li q u i d a t i o n a n d w i t h r e s p e c t t o d i v i d e n d s t o t h e c o m m o n s t o c k a n d a l l o t h e r s u b s e q u e n t pr e f e r r e d s t o c k i s s u a n c e s t h a t m a y b e a u t h o r i z e d . T h e S e r i e s A P r e f e r r e d S t o c k h a s a l i q u i d a t i o n p r e f e r e n c e of $2 . 00 p e r s h a r e a n d t h e Se r i e s B P r e f e r r e d S t o c k h a s a l i q u i d a t i o n p r e f e r e n c e o f $ 1 0 . 00 p e r s h a r e . Is s u a n c e s of Co m m o n S t o c k : D u r i n g J a n u a r y 2 0 0 2 t h e C o m p a n y i s s u e d 1 7 , 99 8 s h a r e s of co m m o n s t o c k i n c o n n e c t i o n w i t h t h e is s u a n c e of $ 1 7 9 , 99 8 of p r o m i s s o r y n o t e s ; a t a n a g g r e g a t e d f a i r m a r k e t v a l u e of $ 1 8 , 79 8 . Du r i n g F e b r u a r y 2 0 0 2 t h e C o m p a n y i s s u e d 2 5 00 0 s h a r e s of st o c k t o o n e of it s d i r e c t o r s f o r p r o v i d i n g a c r e d i t g u a r a n t y w i t h r e s p e c t t o bu s i n e s s e x p a n s i o n a c t i v i t i e s . T h e f a i r m a r k e t v a l u e of s h a r e s i s s u a n c e s w a s $ 3 0 75 0 . In M a r c h 2 0 0 1 , t h e C o m p a n y e n t e r e d i n t o t h r e e - ye a r m a r k e t i n g c o n t r a c t s w i t h o n e o f i t s S e r i e s B P r e f e r r e d s t o c k h o l d e r s . U n d e r t h e te r m s o f t h e c o n t r a c t s , 1 0 0 , 00 0 s h a r e s o f c o m m o n s t o c k w e r e i s s u e d w i t h a f a i r m a r k e t v a l u e o f $ 1 2 5 , 00 0 . T h i s a m o u n t w a s r e c o r d e d on t h e b a l a n c e s h e e t a s a d e f e r r e d c o n s u l t i n g f e e a n d i n c l u d e d i n o p e r a t i n g e x p e n s e s o n a s t r a i g h t - li n e b a s i s o v e r t h e l i f e of th e co n t r a c t s . D u r i n g 2 0 0 1 , $ 3 9 93 1 w a s r e c o r d e d i n p r o m o t i o n e x p e n s e s a s a r e s u l t of t h i s a m o r t i z a t i o n . C o n s i d e r a t i o n g r a n t e d u n d e r t h e co n t r a c t s te r m s a l s o i n c l u d e d o p t i o n s t o p u r c h a s e u p t o 1 5 0 , 00 0 a d d i t i o n a l s h a r e s of co m m o n s t o c k a t $ 2 . 50 p e r s h a r e . T h e s e o p t i o n s ve s t g r a d u a l l y o v e r t h e t e r m of th e c o n t r a c t . T h e s e o p t i o n s a r e a c c o u n t e d f o r a s v a r i a b l e p l a n o p t i o n s s i n c e t h e i s s u a n c e of th e s e op t i o n s w a s u n d e r t h e p r e m i s e t h a t t h e g r a n t e e w i l l b e p~ o v i d i n g c u r r e n t a n d f u t u r e s e r v i c e s f o r t h e C o m p a n y . Ac c o r d i n g l y , u s i n g t h e Bl a c k - Sc h o l e s o p t i o n p r i c i n g m o d e l , $ 2 9 , 58 1 i n c o n s u l t i n g e x p e n s e w a s r e c o r d e d ' to r e f l e c t t h e v e s t i n g of th e s e o p t i o n s t h r o u g h De c e m b e r 3 1 , 20 0 1 . D u r i n g 2 0 0 2 a n a d d i t i o n a l $ 4 8 , 06 0 o f d e f e r r e d c o n s u l t i n g f e e s w e r e a m o r t i z e d a n d i n c l u d e d i n p r o m o t i o n ex p e n s e s , a n d , a n o t h e r $ 9 5 61 5 i n c o n s u l t i n g e x p e n s e w a s r e c o r d e d t o r e f l e c t t h e v e s t i n g o f a d d i t i o n a l o p t i o n s . H o w e v e r , a t t h e e n d o f 20 0 2 th e C o m p a n y a n d t h e s t o c k h o l d e r a g r e e d t o c a n c e l o n e o f t h e m a r k e t i n g c o n t r a c t s a n d t o r e s c i n d t h e a s - ye t u n e a r n e d o p t i o n s . Ac c o r d i n g l y , t h e C o m p a n y i n c l u d e d i n p r o m o t i o n e x p e n s e s a n a d d i t i o n a l $ 2 5 , 17 4 o f r e m a i n i n g u n a m o r t i z e d d e f e r r e d c o n s u l t i n g f e e s an d r e c o r d e d i n c o m e of $ 1 2 5 19 7 to r e f l e c t t h e c a n c e l l a t i o n o f t h e u n e a r n e d o p t i o n s . In J a n u a r y 20 0 3 th e C o m p a n y i s s u e d 1 5 , 00 0 s h a r e s o f s t o c k t o o n e o f i t s d i r e c t o r s fo r pr o v i d i n g a c r e d i t g u a r a n t y t o o n e o f i t s wh o l e s a l e t e l e c o m m u n i c a t i o n s e r v i c e p r o v i d e r s . T h e f a i r m a r k e t v a l u e o f t h e s t o c k w a s $ 3 6 , 30 0 . Du r i n g J u n e 2 0 0 3 , t h e C o m p a n y i n i t i a t e d a p r o g r a m t o r e p u r c h a s e o u t s t a n d i n g c o n u n o n s t o c k f r o m s h a r e h o l d e r s of re c o r d w i t h t o t a l ho l d i n g s o f 1 0 0 or fe w e r s h a r e s . T h e o f f e r i n g p r i c e p e r s h a r e w a s $ 1 . 7 5 . T h e p r o g r a m e n d e d i n S e p t e m b e r 20 0 3 af t e r t h e C o m p a n y ha d r e p u r c h a s e d 2 , 77 4 s h a r e s . Wa r r a n t s t o P u r c h a s e C o m m o n S h a r e s : As me n t i o n e d a b o v e , t h e C o m p a n y i s s u e d w a r r a n t s i n c o n n e c t i o n w i t h i t s S e r i e s B p r e f e r r e d st o c k o f f e r i n g a n d i n c o n n e c t i o n w i t h c e r t a i n m a r k e t i n g c o n t r a c t s . In ' co n n e c t i o n w i t h s o m e o f t h e L M B - r e l a t e d ' un s e c u r e d p r o m i s s o r y n o t e s , t w o - ye a r W a t T a n t s t o p u r c h a s e a t o t a 1 5 6 2 , 95 0 s h a r e s o f co m m o n s t o c k a t $ 2 . 50 p e r s h a r e w e r e i s s u e d t o t h e n o t e h o l d e r s d u r i n g t h e t w o y e a r s e n d e d D e c e m b e r 31 ~ 2 0 0 2 . Wa r r a n t s f o r a n ad d i t i o n a l 9 7 , 95 0 s h a r e s w e r e a l s o i s s u e d t o t h e s a l e s a g e n t s . T h e e s t i m a t e d f a i r v a l u e o f t h e w a r r a n t s o f $ 2 6 4 71 7 , b a s e d o n u s i n g t h e Bl a c k - Sc h o l e s p r i c i n g m o d e l , w a s a l l o c a t e d t o t h e w a r r a n t s a n d r e c or d e d a s a d i s c o u n t t o t h e c a r r y i n g v a l u e o f t h e n o t e s . T h e d i s c o u n t is b e i n g a m o r t i z e d t o i n t e r e s t e x p e n s e o v e r t h e e s t i m a t e d t e n n of t h e n o t e s . In N o v e m b e r 2 0 0 3 t h e C o m p a n y i s s u e d 2 5 , 00 0 w a r r a n t s t o a c o n s u l t i n g c o m p a n y . T h e e s t i m a t e d f a i r v a l u e o f t h e w a r r a n t s o f $ 2 5 , 34 1 , ba s e d o n u s i n g t h e B l a c k - Sc h o l e s p r i c i n g m o d e l , w i l l b e a m o r t i z e d o v e r t h e l i f e o f t h e c o n t r a c t i n t o g e n e r a l a n d a d m i n i s t r a t i v e ex p e n s e . Du r i n g 2 0 0 3 , i n v e s t o r s e x e r c i s e d w a r r a n t s t o p u r c h a s e 5 2 2 50 0 s h a r e s o f C o m m o n S t o c k , i n e x c h a n g e f o r p r o c e e d s w h i c h a g g r e g a t e d $' 1 , 04 3 75 0 . Al l o f t h e w a r r a n t s w e r e e x e r c i s a b l e a t D e c e m b e r 3 1 , 20 0 3 . T h e f o l l o w i n g t a b l e s s u m m a r i z e t h e w a r r a n t a c t i v i t y f o r 2 0 0 3 a n d 2 0 0 2 : Wa r r a n t s -- - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 1 Ca n c e l l e d o r e x p i r e d Is s u e d 34 5 , 73 2 (2 5 0 , 00 0 ) 43 3 , 55 0 -- - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 2 Ca n c e l l e d o r e x p i r e d Ex e r c i s e d Is s u e d 52 9 , 28 2 (1 8 1 , 75 0 ) (5 2 2 , 50 0 ) 25 , 00 0 -- - - - - - - - Ba l a n c e a t D e c e m b e r 31 , 2 0 0 3 85 0 , 03 2 -- - - - - - - - -- - - - - - - - , , "" , " ' " ." , w ,St o c k O p t i o n s : Pr i c e Ra n g e -- - - - - - - - -- - - $1 . 25 - $ 5 . $2 . 50 - $ 2 . $2 . 00 - $ 2 . $1 . 25 - $ 2 . $2 . 00 - $ 2 . $1 . 25 - $ 2 . $2 . $1 . 25 - $ 2 . We i g h t e d Av e r a g e Ex e r c i s e Pr i c e -- - - - - - - $2 . $ 2 . $2 . $2 . $2 . $2 . $2 . $2 . , , , " ' " ", . " , . , . " " " ' '" . " " ' " , " ' . '" " " Lo n g . . Te n n S t o c k I r t c e n t i v e P l a n : E f f e c t i v e M a r c h 11 , 1 9 9 9 , t h e C o m p a n y e s t a b l i s h e d t h e B u y e r s U n i t e d I n t e r n a t i o n a l , I n c . L o n g - Te n n S t o c k I n c e n t i v e P l a n ( " th e S t o c k P l a n ). T h e S t o c k P l a n pr o v i d e s f o r a m a x i m u m o f 1 , 20 0 , 00 0 s h a r e s o f c o m m o n s t o c k o f t h e Co m p a n y t o b e a w a r d e d t o p a r t i c i p a n t s a n d t h e i r b e n e f i c i a r i e s . A C o m m i t t e e , a s d e t e n n i n e d b y t h e B o a r d of D i r e c t o r s , d e t e n n i n e s a n d de s i g n a t e s t h e e l i g i b l e p a r t i c i p a n t s a n d a w a r d s to b e g r a n t e d u n d e r t h e S t o c k P l a n . T h e C o m m i t t e e m a y g r a n t i n c e n t i v e s t o c k o p t i o n s ; no n - qu a l i f i e d o p t i o n s ; s t o c k a p p r e c i a t i o n r i g h t s ( I t SA R I t ); a n d o n a l i m i t e d b a s i s , s t o c k a w a r d s . T h e t e n n s a n d e x e r c i s e p r i c e s . o p t i o n s a n d S A R s w i l l b e e s t a b l i s h e d b y t h e C o m m i t t e e ; e x c e p t t h a t t h e e x e r c i s e p r i c e s c a n n o t b e l e s s t h a n 1 0 0 p e r c e n t of t h e f a i r ma r k e t v a l u e o f a s h a r e o f c o m m o n s t o c k o n t h e d a t e of g r a n t . A s o f D e c e m b e r 3 1 , 2 0 0 3 , i n c e n t i v e s t o c k o p t i o n s t o p u r c h a s e a t o t a l o f 89 3 , 65 3 s h a r e s w e r e o u t s t a n d i n g . .. . Ot h e r O p t i o n s : T h e C o m p a n y s B o a r d o f D i r e c t o r s h a s f r o m t i m e t o t i m e a l s o a u t h o r i z e d t h e g r a n t o f s t o c k o p t i o n s t o d i r e c t o r s of f i c e r s , k e y e m p l o y e e s , a n d c o n s u l t a n t s a s c o m p e n s a t i o n a n d i n c o n n e c t i o n w i t h o b t a i n i n g f i n a n c i n g . In v i r t u a l l y a l l c a s e s , e m p l o y e e o p t i o n s v e s t o v e r a p e r i o d o f f r o m o n e t o t h r e e y e a r s , a n d e x p i r e f r o m f o u r t o f i v e y e a r s a f t e r t h e d a t e th e o p t i o n s w e r e g r a n t e d . T h e f o l l o w i n g t a b l e s s u m m a r i z e t h e a l l s t o c k o p t i o n a c t i v i t y f o r 2 0 0 3 a n d 2 0 0 2 : Ba l a n c e a t D e c e m b e r 31 , 2 0 0 1 Gr a n t e d Ca n c e l l e d o r e x p i r ~ d Ba l a n c e a t D e c e m b e r 31 , 2 0 0 2 Gr a n t e d Ex e r c i s e d Ca n c e l l e d o r e x p i r e d Ba l a n c e a t D e c e m b e r 31 , 2 0 0 3 Op t i o n s -- - - - - - - - 81 8 , 58 5 90 2 , 9 1 3 (1 2 8 , 77 7 ) -- - - - - - - - 59 2 , 72 1 68 3 , 50 0 (2 7 , 50 0 ) (8 1 6 , 94 4 ) -- - - - - - - - 43 1 , 77 7 == = = = = = = = Pr i c e Ra n g e -- - - - - - - - - - - - $2 . 00 - $ 9 . $2 . 00 - $ 2 . $2 . 00 - $ 9 . $2 . 00 - $ 5 . $2 . 00 - $ 2 . $2 . 00 - $ 4 . $2 . 00 - $ 5 . A s u m m a r y o f t h e o p t i o n s o u t s t a n d i n g a n d o p t i o n s e x e r c i s a b l e a t D e c e m b e r 3 1 , 2 0 0 3 i s a s f o l l o w s : We i g h t e d Av e r a g e Ex e r c i s e Pr i c e -- - - - - - - $2 . $2 . $3 . $2 . $. 2 . 3 3 $2 . $2 . $2 . - - - - - - - - - - - - - -- - - - - - - ~ - - - - - - - ~ - - - - - -- - - - - - - - -- - - - - - -- - - - ~- - - - - ~ - - - - - - -- - - Op t i o n s O u t s t a n d i n g Op t i o n s Ex e r c i s a b l e Ra n g e o f Ex e r c i s e Pr i c e s Av e r a g e We i g h t e d Op t i o n s We i g h t e d Re m a i n i n g Av e r a g e Ex e r c i s a b l e a t Av e r a g e Op t i o n s Co n t r a c t u a l E x e r c i $ e De c e m b e r 3 1 , Ex e r c i s e Ou t s t a n d i n g Li f e Pr i c e 20 0 3 Pr i c e -- - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - $2 . 00 - $ 3 . $4 . 00 - $ 5 . 20 7 , 92 6 22 3 , 85 1 3. 6 y e a r s 3 y e a r s 51 2 , 26 1 22 3 , 85 1 -- - - - - - - - - -- - - - - - - - - 43 1 , 77 7 5 y e a r s 73 6 , 11 2 -- - - - - - - - - -- - - - - - - - - == = = = = = = = = Re g i s t r a t i o n S t a t e m e n t o n F o r m S B - 2: O n S e p t e m b e r 1 0 20 0 3 , t h e C o m p a n y f i l e d a r e g i s t r a t i o n s t a t e m e n t o n F o r m S B - 2 w i t h t h e S e c u r i t i e s an d E x c h a n g e C o m m i s s i o n t o r e g i s t e r f o r r e s a l e u p t o 8 77 9 , 33 3 s h a r e s o f C o m m o n S t o c k t h a t m a y b e s o I d iT o m t i m e t o ti m e b y c e r t a i n s e l l i n g s e c u r i t y h o l d e r s l i s t e d i n t h e r e g i s t r a t i o n s t a t e m e n t . A t D e c e m b e r 3 1 , 2 0 0 3 t h e s e l l i n g s e c u r i t y h o l d e r s o w n e d : 0 W a r r a n t s t o p u r c h a s e 9 9 , 37 5 s h a r e s a t a p r i c e o f $ 1 . 2 5 pe r s h a r e 0 W a r r a n t s t o p u r c h a s e 3 , 96 6 , 85 6 s h a r e s a t a p r i c e o f $ 2 . 00 p e r s h a r e 0 W a r r a n t s t o p u r c h a s e 5 2 8 , 45 0 s h a r e s a t a p r i c e o f $ 2 . 50 p e r s h a r e 0 O p t i o n s t o p u r c h a s e 2 , 08 6 , 65 2 s h a r e s a t p r i c e s r a n g i n g f r o m $ 2 . 00 t o $ 5 . 39 2 p e r s h a r e 0 C o n v e r t i b l e n o t e s i n t h e a m o u n t o f $ 1 , 16 2 , 50 0 c o n v e r t i b l e a t $ 2 . 00 p e r s h a r e 0 C o n v e r t i b l e n o t e s i n t h e a m o u n t o f $ 1 , 77 5 OO O c o n v e r t i b l e at $ 2 . 50 p e r s h a r e 0" " " ' - . , . , ~ - " . , " Bu y e r s U n i t e d w i l l r e c e i v e t h e p r o c e e d s f r o m e x e r c i s e o f t h e w a r r a n t s a n d o p t i o n s a n d w i l l b e n e f i t f r o m e x t i n g u i s h m e n t o f t h e d e b t re p r e s e n t e d b y t h e c o n v e r t i b l e n o t e s , b u t w i l l n o t r e c e i v e a n y p r o c e e d s o r b e n e f i t f r o m t h e r e s a l e o f t h e s h a r e s b y t h e s e l l i n g s e c u r i t y ho l d e r s . In M a r c h 2 0 0 4 t h e r e g i s t r a t i o n s t a t e m e n t w a s t e m p o r a r i l y s u s p e n d e d u n t i l t h e C o m p a n y c a n f i l e a n a m e n d m e n t u p d a t i n g t h e re g i s t r a t i o n s t a t e m e n t w i t h i t s 2 0 0 3 a u d i t e d f i n a n c i a l s t a t e m e n t s a n d o t h e r i n f o r m a t i o n . NO T E 11 - R E L A T E D P A R T Y T R A N S A C T I O N S Du r i n g 20 0 3 an d 20 0 2 , ce r t a i n b o a r d m e m b e r s a n d s t o c k h o l d e r s p e r f o r m e d v a r i o u s s e r v i c e s t o t h e C o m p a n y . T h e s e s e r v i c e s i n c l u d e d , bu t w e r e n o t l i m i t e d t o ; c o n s u l t i n g , m a r k e t i n g a n d c a p i t a l a n d d e b t r a i s i n g a c t i vi t i e s . T h e C o m p a n y in c u n e d $ 7 4 75 0 a n d $ 1 0 9 , 25 9 i n fe e s a s s o c i a t e d w i t h t h e s e s e r v i c e s f o r t h e y e a r s e n d e d D e c e m b e r 3 1 , 20 0 3 a n d 2 0 0 2 , r e s p e c t i v e l y . A m o u n t s o u t s t a n d i n g r e l a t e d t o th e s e s e r V i c e s w e r e $ 1 2 80 0 a n d $ 1 4 30 0 a t D e c e m b e r 3 1 , 20 0 3 , a n d 2 0 0 2 , r e s p e c t i v e l y . T h e r e a r e a l s o s e v e r a l d e b t a r r a n g e m e n t s mo r e f u l l y d e s c r i b e d i n N o t e 7 . 'I n t e r e s t e x p e n s e o n o b l i g a t i o n s o w e d t o r e l a t e d p a r t i e s d u r i n g 2 0 0 3 a n d 2 0 0 2 , re s p e c t i v e l y , w a s $4 1 4 52 3 a n d $ 4 5 3 , 36 1 . NO T E 1 2 - M A J O R S U P P L I E R S Ap p r o x i m a t e l y 7 0 % a n d 8 0 % o f t h e C o m p a n y s c o s t o f r e v e n u e f o r t h e y e a r s e n d e d D e c e m b e r 3 1 , 2 0 0 3 a n d 2 0 0 2 , r e s p e c t i v e l y , w a s ge n e r a t e d f r o m t w o t e l e c o m m u n i c a t i o n p r o v i d e r s . A s o f D e c e m b e r 3 1 , 2 0 0 3 , t h e C o m p a n y o w e d a p p r o x i m a t e l y $ 3 m i l l i o n t o t h e s e tw o p r o v i d e r s . T h e C o m p a n y h a s e n t e r e d i n t o c o n t r a c t u a l a g r e e m e n t s w i t h t h e s e v e n d o r s . D u r i n g 2 0 0 2 o n e o f t h e s e p r o v i d e r s h a d fi l e d f o r b a n k r u p t c y p r o t e c t i o n u n d e r C h a p t e r 1 1 , a n d t h e o t h e r p r o v i d e r i s c u r r e n t l y b e i n g s c r u t i n i z e d b y t h e S e c u r i t i e s a n d E x c h a n g e Co m m i s s i o n o v e r c e r t a i n a c c o u n t i n g m a t t e r s . A l t h o u g h t h e C o m p a n y h a s n o t e x p e r i e n c e d a d i s r u p t i o n o f s e r v i c e a n d f e e l s i t c o u l d re p l a c e e i t h e r o f t h e s e s o u r c e s w i t h o t h e r w h o l e s a l e t e l e c o m m u n i c a t i o n s e r v i c e p r o v i d e r s , t h e e f f e c t o n t h e C o m p a n y s o p e r a t i o n s o f po t e n t i a l l y l o s i n g e i t h e r o r b o t h o f t h e s e s e r v i c e p r o v i d e r s i s u n k n o w n . NO T E 1 3 - C O M M I T M E N T S A N D C O N T I N G E N C I E S . I n Ju n e 2 0 0 1 , B u y e r s U n i t e d e n t e r e d i n t o a j o i n t s a l e s a g r e e m e n t w i t h I n f o t o p i a , I n c . , a d i r e c t r e s p o n s e m a r k e t e r . I n c o n n e c t i o n w i t h th e a g r e e m e n t , I n f o t o p i a l o a n e d $ 5 0 0 00 0 t o B u y e r s U n i t e d . S u b s e q u e n t t o e n t e r i n g i n t o t h e s a l e s a g r e e m e n t , t h e t w o c o m p a n i e s de c i d e d n o t t o p u r s u e f u r t h e r a n y j o i n t a c t i v i t y . I n D e c e m b e r 2 0 0 1 , B u y e r s U n i t e d n e g o t i a t e d a s e t t l e m e n t of t h e $ 5 0 0 , 00 0 l o a n i n wh i c h B u y e r s U n i t e d p a i d $ 1 2 0 , 00 0 a n d i s s u e d 3 5 , 00 0 s h a r e s o f c o m m o n s t o c k i n e x c h a n g e f o r c a n c e l i n g t h e o u t s t a n d i n g o b l i g a t i o n pl u s $ 2 5 92 1 i n a c c r u e d i n t e r e s t . T h e s t o c k h a d a f a i r m a r k e t v a l u e o f $ 2 2 , 4 0 1 . A c c o r d i n g l y , b a s e d o n t h e s e a m o u n t s , t h e C o m p a n y re c o r d e d a g a i n o n t h e e a r l y e x t i n g u i s h m e n t s o f t h e d e b t i n t h e a m o u n t o f $ 3 8 3 , 52 0 . Ho w e v e r , u n b e k n o w n s t t o t h e C o m p a n y , d u r i n g 20 0 1 I n f o t o p i a a l l e g e d l y e n t e r e d i n t o a G e n e r a l S e c u r i t y A g r e e m e n t w i t h S e a S p r a y H o l d i n g s , L t d . , w h i c h p u r p o r t e d l y i n c l u d e d t h e lo a n o b l i g a t i o n . S e a S p r a y a s s e r t e d t h a t i t h a d a p e r f e c t e d s e c u r i t y i n t e r e s t i n t h e o b l i g a t i o n a n d d e m a n d e d p a y m e n t a s s u c c e s s o r - in - in t e r e s t t o I n f o t o p i a . T h e C o m p a n y d e n i e d t h e c l a i m a n d f i l e d a n a r b i t r a t i o n p r o c e e d i n g t o r e s o l v e t h e i s s u e . S e a S p r a y a t t e m p t e d t o pu r s u e i t s c l a i m i n N e w Y o r k s t a t e c o u r t , w h i c h t h e C o m p a n y r e m o v e d t o f e d e r a l c o u r t i n N e w Y o r k , a n d t h e f e d e r a l c o u r t d i s m i s s e d th e a c t i o n p u r s u a n t t o a n o r d e r t o t h e e f f e c t S e a S p r a y m u s t p u r s u e i t s c l a i m s i n t h e a r b i t r a t i o n p r o c e e d i n g . A n a r b i t r a t i o n h e a r i n g w a s he l d i n D e c e m b e r 2 0 0 3 , a t w h i c h S e a S p r a y r a i l e d t o m a k e a n y a p p e a r a n c e o r s u b m i s s i o n a f t e r r e c e i v i n g a l l r e q u i r e d n o t i c e . T h e at b i t r a t o r e n t e r e d a d e f a u l t i n f a v o r o f B u y e r s U n i t e d a n d i t s a w a r d f u r t h e r f o u n d i n f a v o r o f B u y e r s U n i t e d a s a m a t t e r o f t h e e v i d e n c e pr e s e n t e d a n d a s a m a t t e r o f l a w . T h e C o m p a n y b e l i e v e s t h i s m a t t e r h a s b e e n r e s o l v e d f u l l y i n i t s f a v o r a n d t h a t i s h a s n o o b l i g a t i o n o r li a b i l i t y t o S e a S p r a y . Bu y e r s U n i t e d i s t h e s u b j e c t o f c e r t a i n o t h e r l e g a l m a t t e r s , w h i c h i t c o n s i d e r s i n c i d e n t a l t o i t s b u s i n e s s a c t i v i t i e s . I t i s t h e o p i n i o n o f ma n a g e m e n t , a f t e r d i s c u s s i o n w i t h l e g a l c o u n s e l , t h a t t h e u l t i m a t e d i s p o s i t i o n o f t h e s e o t h e r m a t t e r s w i l l n o t h a v e a m a t e r i a l i m p a c t o n th e f i n a n c i a l p o s i t i o n , l i q u i d i t y o r r e s u l t s o f o p e r a t i o n s o f B u y e r s U n i t e d . In c o n n e c t i o n w i t h t h e M y A C D a g r e e m e n t s , M y A C D w i l l c o n t i n u e t o p r o v i d e e n h a n c e d s e r v i c e d e v e l o p m e n t a n d c o n f i g u r a t i o n , a n d Bu y e r s U n i t e d w i l l r e i m b u r s e M y A C D f o r a c t u a l c o s t s r e l a t e d t o t h e s e a c t i v i t i e s . r 1 , . . TI 1 1 " ' 1 ' 1 . . . " , . . , -. " . ... . . ". . - .. . ,. . . . " " , . , , _" . . . . . _ 0 ' _ NO T E 1 4 - S U B S E Q U E N T E V E N T S In J a n u a r y a n d F e b r u a r y 2 0 0 4 , t h r e e D i r e c t o r s h a d e x e r c i s e d o p t i o n s t o p u r c h a s e a t o t a l o f 2 5 5 00 0 s h a r e s o f C o m m o n S t o c k . T o t a l pr o c e e d s r e c e i v e d b y t h e C o m p a n y i n c o n n e c t i o n w i t h t h e s e e x e r c i s e s w a s $ 5 5 5 00 0 . Du r i n g t h e f i r s t t h r e e m o n t h s o f 2 0 0 4 , i n v e s t o r s h a v e e x e r c i s e d w a r r a n t s t o p u r c h a s e a t o t a l o f 7 1 , 00 0 s h a r e s o f C o m m o n S t o c k . T o t a l pr o c e e d s r e c e i v e d i n t h e s e t r a n s a c t i o n s w a s $ 1 4 6 , 00 0 . In D e c e m b e r 2 0 0 3 , a h o l d e r o f 1 0 0 00 0 s h a r e s o f S e r i e s B C o n v e r t i b l e P r e fe l T e d S t o c k c o n v e r t e d a l l of t h o s e s h a r e s t o 5 0 0 , 00 0 s h a r e s of c o m m o n s t o c k . I n J a n u a r y 2 0 0 4 , t h e h o l d e r s o l d t h o s e c o m m o n s h a r e s p l u s 1 4 56 0 a d d i t i o n a l s h a r e s , o r a t o t a l o f 5 1 4 56 0 s h a r e s , t o Bu y e r s U n i t e d f o r $ 5 0 0 00 0 i n a p r i v a t e l y n e g o t i a t e d t r a n s a c t i o n . Bu y e r s U n i t e d . e n t e r e d i n t o a n a g r e e m e n t t o p u r c h a s e 3 7 d e d i c a t e d l o n g d i s t a n c e c u s t o m e r s f r o m S o u r c e Co m m u n i c a t i o n s , L L C f o r $7 5 0 , 00 0 i n F e b r u a r y 2 0 0 4 . C l o s i n g o f t h e a c q u i s i t i o n w a s s u b j e c t t o c o m p l y i n g w i t h a p p l i c a b l e f e d e r a l a n d s t a t e r e g u l a t i o n p e r t a i n i n g to t r a n s f e r o f t h e c u s t o m e r s . A l l o f t h e r e g u l a t o r y r e q u i r e m e n t s w e r e s a t i s f i e d a n d t h e a c q u i s i t i o n o f t h e c u s t o m e r s i s c o m p l e t e d On M a r c h 1 5 , 2 0 0 4 t h e C o m p a n y c l o s e d a p r i v a t e p l a c e m e n t t o i n s t i t u t i o n a l a n d ac c r e d i t e d i n v e s t o r s . T h e C o m p a n y s o l d 3 , 78 2 , 00 0 sh a r e s o f c o m m o n s t o c k a t $2 . 3 0 p e r sh a r e , o r a t o t a l o f a p p r o x i m a t e l y $ 8 . 7 m i l l i o n . N e t p r o c e e d s o f t h e o f f e r i n g a f t e r p l a c e m e n t f e e s . a n d e x p e n s e s w e r e a p p r o x i m a t e l y $ 8 . 1 m i l l i o n . T h e n e t p r o c e e d s o f t h e p r i v a t e p l a c e m e n t a r e i n t e n d e d t o b e u s e d f o r v a r i o u s co r p o r a t e p u r p o s e s , i n c l u d i n g s a l e s a n d ma r k e t i n g r e l a t e d p r o g r a m s , t o f u n d f u r t h e r d e v e l o p m e n t o f o u r V o I P N e t w o r k , r e d u c t i o n o f de b t , a n d f o r w o r k i n g c a p i t a l a n d o t h e r g e n e r a l c o r p o r a t e p u r p o s e s . In c o n n e c t i o n w i t h t h e p l a c e m e n t , A c c e r i s C o m m u n i c a t i o n s I n c . , f o n n e r l y I - li n k I n c o r p o r a t e d a n d t h e h o l d e r o f 3 0 0 00 0 s h a r e s o f Se r i e s B C o n v e r t i b l e P r e f e l T e d S t o c k , c o n v e r t e d a l l of i t s p r e f e r r e d s t o c k t o 1 . 5 m i l l i o n c o m m o n s h a r e s . A c c e r i s s u b s e q u e n t l y s o l d 75 0 , 00 0 o f t h o s e c o n t m o n s h a r e s t o t h e i n v e s t o r s i n t h e p r i v a t e p l a c e m e n t a t $ 2 . 30 p e r s h a r e . A s a r e s u l t o f t h e c o n v e r s i o n a n d ' sa l e Ac c e r i s C o m m u n i c a t i o n s n o w h o l d s 8 0 8 , 54 6 s h a r e s o f t h e C o m p a n y s c o m m o n . s t o c k , o r ap p r o x i m a t e l y s i x p e r c e n t o f t h e 13 m i l l i o n sh a r e s o f c o m m o n s t o c k o u t s t a n d i n g f o l l o w i n g c o m p l e t i o n o f t h e p r i v a t e p l a c e m e n t . Th e p r i v a t e p l a c e m e n t w a s m a d e o n l y t o i n s t i t u t i o n a l an d a c c r e d i t e d i n v e s t o r s i n a t r a n s a c t i o n e x e m p t f r o m t h e r e g i s t r a t i o n re q u i r e m e n t s o f t h e S e c u r i t i e s A c t o f 1 9 3 3 , a s a m e n d e d ( t h e " Se c u r i t i e s A c t " ). T h e s h a r e s o f c o m m o n s t o c k s o l d h a v e n o t b e e n re g i s t e r e d u n d e r t h e S e c u r i t i e s A c t , o r a n y s t a t e s e c u r i t i e s l a w s , a n d u n l e s s s o r e g i s t e r e d , m a y n o t b e o f f e r e d o r s o l d i n t h e U n i t e d St a t e s a b s e n t r e g i s t r a t i o n o r a n a p p l i c a b l e e x e m p t i o n f r o m t h e r e g i s t r a t i o n r e q u i r e m e n t s o f t h e S e c u r i t i e s A c t a n d a p p l i c a b l e s t a t e se c u r i t i e s l a w s . T h e C o m p a n y h a s a g r e e d t o f i l e a r e g i s t r a t i o n s t a t e m e n t u n d e r t h e S e c u r i t i e s A c t f o r r e s a l e o f t h e c o m m o n s t o c k pu r c h a s e d b y t h e i n v e s t o r s i n t h e p r i v a t e p l a c e m e n t , t h e 8 0 8 , 54 6 s h a r e s o f c o m m o n s t o c k h e l d b y A c c e r i s , a n d 1 6 4 12 5 s h a r e s o f co m m o n s t o c k i s s u a b l e u n d e r a w a r r a n t g r a n t e d t o t h e p l a c e m e n t a g e n t . .. . , . . . . . . . " . . . , , W" ' " I " " - , . . ".. . -. . . . . . . - - .. c . . -. . - . . 1 1 " " " " " " "' - " " . _ . ' " ' " . . . . . . " . . . . . - . J 1 ,O O " "T I T ' .. . T I " ' _ _ 1 _ ' I' .. . . . . . . - I ' .- ' I . . . , ... " . m . . . . . . . , . . . " . . - " . . . Ex h i b i t N o . 3 . Fo r m 1 0 - KS B Bu y e r s U n i t e d , I n c . St a t e o f D e l a w a r e Se c r e t a r y o f S t a t e Di v i s i o n o f C o r p o r a t i o n s Fi l e d 9 : 0 0 A M 0 3 / 1 5 / 1 9 9 9 99 1 0 9 9 4 7 7 - 30 1 6 6 9 1 CE R T I F I C A T E O F I N C O R P O R A T I O N BU I , I N C . AR T I C L E I NA M E Th e n a m e o f t h e C o r p o r a t i o n i s BU I , I n c . AR T I C L E I I RE G I S T E R E D O F F I C E A N D A G E N T F O R S E R V I C E 1: h e a d d r e s s o f t h e C o r p o r a t i o n s r e g i s t e r e d o f f i c e i n t h e S t a t e of D e l a w a r e i s i n t h e c o u n t y o f N e w C a s t l e , a t 1 0 1 3 C e n t r e R o a d , Wi l m i n g t o n , D e l a w a r e 1 0 8 0 5 . T h e n a m e o f i t s r e g i s t e r e d a g e n t a t s u c h a d d r e s s i s C o r p o r a t i o n S e r v i c e C o m p a n y . AR T I C L E I I I CO R P O R A T E P U R P O S E S Th e p u r p o s e o f t h e C o r p o r a t i o n i s t o e n g a g e i n a n y l a w f u l a c t o r a c t i v i t y f o r w h i c h c o r p o r a t i o n s m a y b e o r g a n i z e d u n d e r t h e G e n e r a l Co r p o r a t i o n L a w o f t h e S t a t e o f D e l a w a r e . AR T I C L E I V CA P I T A L S T O C K 1. S h a r e s , C l a s s e s a n d S e r i e s A u t h o r i z e d . Th e t o t a l n u m b e r o f s h a r e s o f a l l c l a s s e s o f c a p i t a l s t o c k t h a t t h e C o r p o r a t i o n s h a l l h a v e a u t h o r i t y t o i s s u e i s 2 5 , 00 0 , 00 0 s h a r e s . St o c k h o l d e r s s h a l l n o t h a v e a n y p r e e m p t i v e r i g h t s , n o r s h a l l s t o c k h o l d e r s h a v e t h e r i g h t t o c u m u l a t i v e v o t i n g i n t h e e l e c t i o n di r e c t o r s o r f o r a n y o t h e r p u r p o s e . T h e c l a s s e s a n d t h e a g g r e g a t e n u m b e r o f s h a r e s o f s t o c k o f e a c h c l a s s t h a t t h e C o r p o r a t i o n s h a l l ha v e a u t h o r i t y t o i s s u e a r e a s f o l l o w s : (~ ) 2 0 00 0 , 00 0 s h a r e s o f C o m m o n S t o c k , $ 0 . 00 0 1 p a r v a l u e ( " Co m m o n S t o c k " (b ) ' 00 0 00 0 s h a r e s o f P r e f e r r e d S t o c k , $ 0 . 00 0 1 p a r v a l u e ( " Pr e f e r r e d S t o c k " , , . , " ' " " " ", , " ' " , . " " "," ' , , 2. P o w e r s a n d R i g h t s o f t h e P r e f e r r e d S t o c k . Th e P r e f e r r e d S t o c k m a y b e i s s u e d f r o m t i m e t o t i m e i n o n e o r m o r e s e r i e s , w i t h s u c h d i s t i n c t i v e s e r i a l d e s i g n a t i o n s a s m a y b e s t a t e d or e x p r e s s e d i n t h e r e s o l u t i o n o r r e s o l u t i o n s p r o v i d i n g f o r t h e i s s u e o f s u c h s t o c k a d o p t e d f r o m t i m e t o t i m e b y t h e B o a r d o f D i r e c t o r s ; an d i n s u c h r e s o l u t i o n o r r e s o l u t i o n s p r o v i d i n g f o r t h e i s s u a n c e o f s h a r e s o f e a c h p a r t i c u l a r s e r i e s , t h e B o a r d o f D i r e c t o r s i s a l s o ex p r e s s l y a u t h o r i z e d t o f i x : t h e r i g h t t o v o t e , i f a n y ; t h e c o n s i d e r a t i o n f o r w h i c h t h e s h a r e s o f s u c h s e r i e s a r e t o b e i s s u e d ; t h e n u m b e r of s h a r e s c o n s t i t u t i n g s u c h s e r i e s , w h i c h n u m b e r m a y b e i n c r e a s e d ( e x c e p t a s o t h e r w i s e f i x e d b y t h e B o a r d o f D i r e c t o r s ) o r d e c r e a s e d ~t i t n o t b e l o w th e n u m b e r o f s h a r e s t h e r e o f t h e n o u t s t a n d i n g ) f r o m t i m e t o t i m e b y a c t i o n o f t h e B o a r d o f D i r e c t o r s ; t h e r a t e o f di v i d e n d s u p o n w h i c h a n d t h e t i m e s a t w h i c h d i v i d e n d s o n s h a r e s o f s u c h s e r i e s s h a l l b e p a y a b l e a n d t h e p r e f e r e n c e , i f a n y , w h i c h su c h d i v i d e n d s s h a l l h a v e r e l a t i v e t o d i v i d e n d s o n s h a r e s o f a n y o t h e r c l a s s o r c l a s s e s o r a n y o t h e r s e r i e s o f s t o c k o f t h e C o r p o r a t i o n ; wh e t h e r s u c h d i v i d e n d s s h a l l b e c u m u l a t i v e o r n o n c u m u l a t i v e , a n d i f c u m u l a t i v e , t h e d a t e o r d a t e s f r o m w h i c h d i v i d e n d s o n s h a r e s o f su c h s e r i e s s h a l l b e . cu m u l a t i v e ; t h e r i g h t s , i f a n y , w h i c h t h e h o l d e r s o f s h a r e s o f s u c h s e r i e s s h a l l h a v e in t h e e v e n t o f an y v o l u n t a r y o r in v o l u n t a r y l i q u i d a t i o n , m e r g e r , c o n s o l i d a t i o n , d i s t r i b u t i o n o r s a l e o f a s s e t s , d i s s o l u t i o n o r w i n d i n g u p o f t h e a f f a i r s o f t h e Co r p o r a t i o n ; t h e r i g h t s , i f a n y , w h i c h t h e h o l d e r s o f s h a r e s o f s u c h s e r i e s s h a l l h a v e t o co n v e r t s u c h s h a r e s i n t o o r e x c h a n g e s u c h sh a r e s f o r s h a r e s o f a n y o t h e r c l a s s o r c l a s s e s o r a n y o t h e r s e r i e s o f s t o c k o f t h e C o r p o r a t i o n or f o r a n y d e b t se c u r i t i e s o f t h e Co r p o r a t i o n a n d t h e t e r m s ,a n d c o n d i t i o n s , i n c l u d i n g p r i c e a n d r a t e o f e x c h a n g e , o f s u c h c o n v e r s i o n o r e x c h a n g e ; w h e t h e r s h a r e s o f su c h s e r i e s s h a l l b e s u b j e c t t o r e d e m p t i o n , a n d t h e r e d e m p t i o n p r i c e o r p r i c e s a n d o t h e r t e n u s of r e d e m p t i o n , i f a n y , f o r s h a r e s o f s u c h se r i e s i n c l u d i n g , w i t h o u t l i m i t a t i o n , a r e d e m p t i o n p r i c e o r p r i c e s p a y a b l e i n s h a r e s o f C o m m o n S t o c k ; t h e t e n u s a n d a m o u n t s of a n y si n k i n g f u n d f o r t h e p u r c h a s e o r r e d e m p t i o n o f s h a r e s o f s u c h s e r i e s ; a n d a n y a n d a l l o t h e r d e s i g n a t i o n s , p r e f e r e n c e s , a n d r e l a t i v e , pa r t i c i p a t i n g , o p t i o n a l o r o t h e r s p e c i a l r i g h t s , q u a l i f i c a t i o n s , l i m i t a t i o n s o r r e s t r i c t i o n s t h e r e o f p e r t a i n i n g t o s h a r e s o f s u c h s e r i e s er m i t t e d b y l a w . 3. I s s u a n c e o f t h e C o m m o n S t o c k a n d t h e P r e f e r r e d S t o c k . Th e B o a r d o f D i r e c t o r s o f t h e C o r p o r a t i o n m a y f r o m t i m e t o t i m e a u t h o r i z e b y r e s o l u t i o n t h e i s s u a n c e o f a n y o r a l l s h a r e s o f t h e Co m m o n S t o c k a n d t h e P r e f e r r e d S t o c k h e r e i n a u t h o r i z e d i n a c c o r d a n c e w i t h t h e t e r m s a n d c o n d i t i o n s s e t f o r t h i n t h i s C e r t i f i c a t e o f I1 1 c o r p o r a t i o n f o r s u c h p u r p o s e s , in s u c h a m o u n t s , t o s u c h p e r s o n s , c o r p o r a t i o n s o r e n t i t i e s , f o r s u c h c o n s i d e r a t i o n , a n d i n t h e c a s e o f th e P r e f e r r e d S t o c k , i1 1 on e o r m o r e s e r i e s , a l l a s t h e B o a r d o f D i r e c t o r s i n i t s d i s c r e t i o n m a y d e t e r m i n e a n d w i t h o u t a n y v o t e o r o t h e r ac t i o n b y t h e s t o c k h o l d e r s , e x c e p t a s o t h e r w i s e r e q u i r e d b y l a w . T h e c a p i t a l s t o c k , a f t e r t h e a m o u n t o f t h e s u b s c r i p t i o n p r i c e , o r p a r va l u e , h a s b e e n p a i d i n s h a l l n o t b e s u b j e c t t o a s s e s s m e n t t o p a y t h e d e b t s o f t h e C o r p o r a t i o n . AR T I C L E V BO A R D O F D I R E C T O R S Th e g o v e m i n g b o a r d o f t h e C o r p o r a t i o n s h a l l b e k n o w n a s di r e c t o r s , a n d t h e n u m b e r ' of d i r e c t o r s m a y f r o m t i m e t o t i m e b e i n c r e a s e d or d e c ~ e a s e d i n s u c h ma n n e r a s s h a l l b e p r o v i d e d b y t h e B y l a w s o f t h e C o r p o r a t i o n , p r o v i d e d t h a t t h e "" ' . . .. . , nu m b e r o f d i r e c t o r s m a y n o t b e l e s s t h a n o n e n o r m o r e t h a n f i f t e e n . E f f e c t i v e u p o n f i l i n g o f t h i s C e r t i f i c a t e , t h e m e m b e r s o f t h e b o a r d of d i r e c t o r s , c o n s i s t i n g o f t h r e e p e r s o n s , s h a l l b e a s f o l l o w s : , R o d Sm i t h 66 E . W a d s w o r t h P a r k Dr . , S u i t e 1 0 1 Dr a p e r , U t a h 8 4 0 2 0 C. D o u g l a s S m i t h 66 E . W a d s w o r t h P a r k Dr . , S u i t e 1 0 1 Dr a p e r , U t a h 8 4 0 2 0 Da n i e l R. A i n g e 66 E . W a d s w o r t h P a r k Dr . , S u i t e 1 0 1 Dr a p e r , U t a h 8 4 0 2 0 AR T I C L E V I PO W E R S O F B O A R D O F D I R E C T O R S Th e p r o p e r t y a n d b u s i n e s s o f t h e C o r p o r a t i o n s h a l l b e c o n t r o l l e d a n d m a n a g e d b y o r u n d e r t h e d i r e c t i o n o f i t s B o a r d o f D i r e c t o r s . I n fu r t h e r a n c e , a n d n o t i n l i m i t a t i o n o f t h e p o w e r s co n f e l T e d b y t h e l a w s o f t h e S t a t e of D e l a w a r e , t h e B o a r d o f D i r e c t o r s i s e x p r e s s l y au t h o r i z e d : 1. T o m a k e , a l t e r , a m e n d o r r e p e a l t h e B y l a w s of t h e C o r p o r a t i o n ; p r o v i d e d , t h a t n o a d o p t i o n , a m e n d m e n t , o r r e p e a l o f t h e B y l a w s sh a l l i n v a l i d a t e a n y a c t o f t h e b o a r d o f d i r e c t o r s t h a t w o u l d h a v e b e e n v a l i d p r i o r t o s u c h a d o p t i o n , a m e n d m e n t , o r r e p e a l ; 2. T o d e t e n n i n e t h e r i g h t s , p o w e r s , d u t i e s , r u l e s a n d p r o c e d u r e s t h a t a f f e c t t h e p o w e r o f t h e b o a r d o f d i r e c t o r s t o m a n a g e a n d d i r e c t t h e pr o p e r t y , b u s i n e s s , a n d a f f a i r s o f t h e C o r p o r a t i o n , i n c l u d i n g t h e p o w e r t o d e s i g n a t e a n d e m p o w e r c o m m i t t e e s o f t h e b o a r d o f d i r e c t o r s , to e l e c t , a p p o i n t a n d e m p o w e r t h e o f f i c e r s a n d o t h e r a g e n t s o f t h e C o r p o r a t i o n , a n d t o d e t e n n i n e t h e t i m e a n d p l a c e o f , a n d t h e n o t i c e ~e q u i r e m e n t s f o r b o a r d m e e t i n g s , a s w e l l a s t h e m a n n e r o f t a k i n g b o a r d a c t i o n ; a n d 3~ T o ex e r c i s e a l l s u c h p o w e r s a n d do " a l l su c h a c t s a s m a y b e , ex e r c i s e d b y t h e C o r p o r a t i o n , s u b j e c t t o t h e p r o v i s i o n s o f t h e l a w s o f t h e St a t e o f D e l a w a r e , t h i s C e r t i f i c a t e o f I n c o r p o r a t i o n , a n d t h e B y l a w s o f t h e C o r p o r a t i o n . AR T I C L E IN D E M N I F I C A T I O N Th e C o r p o r a t i o n s h a l l i n d e m n i f y a n d m a y a d v a n c e e x p e n s e s t o i t s o f f i c e r s a n d d i r e c t o r s t o t h e f u l l e s t e x t e n t pe n n i t t e d b y l a w i n ex i s t e n c e e i t h e r n o w o r h e r e a f t e r . ... . , ... ." ... . . . . , _ ... AR T I C L E V I I I LI M I T A T I O N O N PE R S O N A L L I A B I L I T Y F O R D I R E C T O R S di r e c t o r o f t h e C o r p o r a t i o n s h a l l n o t b e p e r s o n a l l y l i a b l e t o t h e C o r p o r a t i o n o r i t s s t o c k h o l d e r s f o r m o n e t a r y d a m a g e s f o r b r e a c h o f a fi d u c i a r y d u t y a s a d i r e c t o r , e x c e p t f o r l i a b i l i t y ( i ) f o r a n y b r e a c h o f t h e d i r e c t o r du t y o f l o y a l t y t o t h e C o r p o r a t i o n o r i t s s t o c k h o l d e r s , (i i ) f o r a c t s o r o m i s s i o n s n o t i n g o o d f a i t h o r w h i c h i n v o l v e i n t e n t i o n a l m i s c o n d u c t o r a k n o w i n g v i o l a t i o n o f l a w , ( i i i ) u n d e r S e c t i o n 17 4 o f t h e D e l a w a r e G e n e r a l C o r p o r a t i o n L a w o r ( i v ) f o r a n y t r a n s a c t i o n f r o m w h i c h t h e d i r e c t o r d e r i v e d a n y i m p r o p e r p e r s o n a l be n e f i t . I f t h e D e l a w a r e G e n e r a l C o r p o r a t i o n L a w i s a m e n d e d h e r e a f t e r t o a u t h o r i z e c o r p o r a t e a c t i o n f u r t h e r e l i m i n a t i n g o r l i m i t i n g th e p e r s o n a l l i a b i l i t y o f d i r e c t o r s , t h e n t h e l i a b i l i t y o f a d i r e c t o r o f t h e C o r p o r a t i o n s h a l l b e e l i m i n a t e d o r l i m i t e d t o t h e f u l l e s t e x t e n t pe n n i t t e d b y t h e D e l a w a r e G e n e r a l C o r p o r a t i o n L a w , a s s o a m e n d e d . An y r e p e a l o r m o d i f i c a t i o n o f t h e f o r e g o i n g p a r a g r a p h b y t h e s t o c k h o l d e ~ s o f t h e C o r p o r a t i o n s h a l l n o t a d v e r s e l y a f f e c t a n y r i g h t o r pr o t e c t i o n o f a d i r e c t o r o f t h e C o r p o r a t i o n e x i s t i n g a t t h e t i m e o f s u c h r e p e a l o r m o d i f i c a t i o n . AR T I C L E I X CE R T I F I C A T E S U B J E C T T O AM E N D M E N T Th e C o r p o r a t i o n r e s e r v e s t h e r i g h t t o a m e n d , a l t e r , c h a n g e o r r e p e a l a n y p r o v i s i o n c o n t a i n e d i n t h i s ' C e r t i f i c a t e of I n c o r p o r a t i o n , i n t h e ma n n e r n o w o r h e r e a f t e r p r e s c r i b e d b y s t a t u t e o r b y t h e C e r t i f i c a t e o f I n c ~ r p o r a t i o n , a n d e x c e p t a s o t h e r w i s e p r o v i d e d b y t h i s Ce r t i f i c a t e o f I n c o r p o r a t i o n , a l l r i g h t s c o n f e r r e d u p o n s t o c k h o l d e r s h e r e i n a r e g r a n t e d s u b j e c t t o t h i s r e s e r v a t i o n . AR T I C L E X IN C O R P O R A T O R Th e s o l e i n c o r p o r a t o r o f t h e C o r p o r a t i o n i s : Ro d S m i t h 6 6 E . W a d s w o r t h P a r k D r . , S u i t e 10 1 D r a p e r , U t a h 8 4 0 2 0 , " , , " , : ' . . . . , ' " " ' " , ' ;,, /, ' IN W I T N E S S W H E R E O F , t h e u n d e r s i g n e d , a c t i n g a s t h e s o l e i n c o r p o r a t o r of th e ' C o r p ' or a t i o n , s i g n s t h i s C e r t i f i c a t e of In c o r p o r a t i o n as h i s a c t a n d d e e d t h i s 11 t h da y ' of M a r c h , 19 9 9 . /s / R o d Sm i t h O" " , _ u . " . - . \ 1 1 , . o . , . . u . . o. - ' , . . _o w St a t e of De l a w a r e Se c r e t a r y o f S t a t e Di v i s i o n of Co r p o r a t i o n s Fi l e d 9 : 0 0 A M 0 4 / 1 9 / 2 0 0 0 00 1 2 0 1 5 8 8 - 30 1 6 6 9 1 CE R T I F I C A T E O F A M E N D M E N T O F CE R T I F I C A T E O F I N C O R P O R A T I O N O F BU t , I N C . (C h a n g i n g i t s n a m e t o " Bu y e r s O n l i n e . co m , I n c . t I BU I , I N C . , a c o r p o r a t i o n o r g a n i z e d a n d e x i s t i n g u n d e r t h e G e n e r a l C o r p o r a t i o n L a w o f t h e S t a t e of De l a w a r e ( t h e " Co r p o r a t i o n do e s h e r e b y c e r t i f y t h a t : Th e a m e n d m e n t t o t h e C o r p o r a t i o n s C e r t i f i c a t e of In c o r p o r a t i o n s e t f o r t h b e l o w w a s d u l y a d o p t e d b y r e s o l u t i o n s a p p r o v e d b y t h e Co r p o r a t i o n s B o a r d of Di t e c t o r s a n d s t o c k h o l d e r s i n a c c o r d a n c e w i t h t h e p r o v i s i o n s of Se c t i o n 2 4 2 of th e G e n e r a l C o r p o r a t i o n L a w of t h e S t a t e of De l a w a r e : Am e n d m e n t . T h e C e r t i f i c a t e of In c o r p o r a t i o n of th e c o r p o r a t i o n i s a m e n d e d b y s t r i k i n g A r t i c l e I i n i t s e n t i r e t y a n d r e p l a c i n g t h e r e f o r : AR T I C L E I NA M E Th e n a m e of th e C o r p o r a t i o n i s B u y e r s O n l i n e . co m , I n c . IN W I T N E S S W H E R E O F , Bi l l , I n c . ha s c a u s e d t h i s C e r t i f i c a t e t o b e s i g n e d b y i t s d u l y a u t h o r i z e d o f f i c e r t h i s 3 0 t h d a y of Ma r c h , 20 0 0 . BU I , I n c . By : / s / R o d Sm i t h , Pr e s i d e n t '. " ' , ' :..~, " .." ~ : , ..~ . . , " . " . ' . ' ,.. , .. , ~: .::: ; .., , " St a t e o f D e l a w a r e S e c r e t a r y o f S t a t e D i v i s i o n o f C o r p o r a t i o n s F i l e d 9: 0 0 A M 1 0 / 2 4 / 2 0 0 0 0 0 1 5 3 5 2 6 7 . . 30 1 6 6 9 1 CE R T I F I C A T E , OF A M E N D M E N T O F CE R T I F I C A T E O F I N C O R P O R A T I O N O F BU Y E R S O N L I N E . CO M , I N C . Bu y e r s O n l i n e . co m , I n c . , a c o r p o r a t i o n o r g a n i z e d a n d e x i s t i n g u n d e r t h e G e n e r a l C o r p o r a t i o n L a w o f t h e S t a t e o f D e l a w a r e ( t h e Co r p o r a t i o n ), d o e s h e r e b y c e r t i f y t h a t : Th e a m e n d m e n t t o t h e C o r p o r a t i o n s C e r t i f i c a t e o f I n c o r p o r a t i o n s e t f o r t h b e l o w w a s d u l y a d o p t e d b y r e s o l u t i o n s a p p r o v e d b y t h e Co r p o r a t i o n s B o a r d o f D i r e c t o r s a n d s t o c k h o l d e r s i n a c c o r d a n c e w i t h t h e p r o v i s i o n s o f S e c t i o n 2 4 2 o f t h e G e n e r a l C o r p o r a t i o n L a w of t h e S t a t e o f D e l a w a r e : Am e n d m e n t . T h e C e r t i f i c a t e o f I n c o r p o r a t i o n o f t h e c o r p o r a t i o n i s a m e n d e d b y s t r i k i n g S e c t i o n 1 o f A r t i c l e I V i n i t s e n t i r e t y a n d re p l a c i n g th e r e f o r : 1. S h a r e s , C l a s s e s a n d S e r i e s A u t h o r i z e d . Th e t o t a l n u m b e r o f s h a r e s o f a l l c l a s s e s o f c a p i t a l s t o c k t h a t t h e C o r p o r a t i o n s h a l l h a v e a u t h o r i t y t o i s s u e i s 1 0 5 , 00 0 00 0 s h a r e s . St o c k h o l d e r s s h a l l n o t h a v e a n y p r e e m p t i v e r i g h t s , n o r s h a l l s t o c k h o l d e r s h a v e t h e ri g h t t o c u m u l a t i v e v o t i n g i n t h e e l e c t i o n o f di r e c t o r s o r f o r a n y o t h e r p u r p o s e . T h e c l a s s e s a n d t h e a g g r e g a t e n u m b e r o f s h a r e s o f s t o c k o f e a c h c l a s s t h a t t h e C o r p o r a t i o n s h a l l ha v e a u t h o r i t y t o i s s u e a r e a s f o l l o w s : (a ) 1 0 0 , 00 0 , 00 0 s h a r e s o f C o m m o n S t o c k , $ 0 . 00 0 1 p a r v a l u e ( " Co m m o n S t o c k " , ( b ) 5 , 00 0 , 00 0 s h a r e s o f P r e f e r r e d S t o c k , $ 0 . 00 0 1 p a r v a l u e ( " Pr e f e r r e d S t o c k " IN W I T N E S S W H E R E O F , B u y e r s O n l i n e . co m , I n c . , h a s c a u s e d t h i s C e r t i f i c a t e t o b e s i g n e d b y i t s d u l y a u t h o r i z e d o f f i c e r t h i s 2 4 t h da y o f O c t o b e r , 2 0 0 0 . BU Y E R S O N L I N E . CO M , I N C . By : / s / P a u l Ja r m a n , Vi c e Pr e s i d e n t . " . " , " , " " ' , ::, ' ' , . , ' " . , , ' , " , , ", , '" , . . , c" " " , , '" ' " " ' ... .,- . I I " " , " " , " 0 " 0 " '" I I . " In I ' " "' " I " St a t e o f D e l a w a r e Se c r e t a r y o f S t a t e Di v i s i o n o f C o r p o r a t i o n s Fi l e d 9 : 0 0 A M 11 / 0 1 / 2 0 0 1 01 0 5 4 9 2 6 7 - 30 1 6 6 9 1 CE R T I F I C A T E O F A M E N D M E N T O F CE R T I F I C A T E O F I N C O R P O R A T I O N O F BU Y E R S O N L I N E . CO M , I N C . Bu y e r s O n l i n e . c o m , I n c . , a c o r p o r a t i o n o r g a n i z e d a n d e x i s t i n g u n d e r t h e G e n e r a l C o r p o r a t i o n L a w o f t h e S t a t e o f D e l a w a r e ( t h e Co r p o r a t i o n ), d o e s h e r e b y c e r t i f y t h a t : Th e a m e n d m e n t t o t h e C o r p o r a t i o n s C e r t i f i c a t e o f I n c o r p o r a t i o n s e t f o r t h b e l o w w a s d u l y a d o p t e d b y r e s o l u t i o n s a p p r o v e d b y t h e Co r p o r a t i o n s B o a r d o f D i r e c t o r s a n d s t o c k h o l d e r s i n a c c o r d a n c e w i t h t h e p r o v i s i o n s o f S e c t i o n 2 4 2 o f t h e G e n e r a l C o r p o r a t i o n L a w of t h e S t a t e o f D e l a w a r e . T h e a m ~ n d m e n t s w i l l b e e f f e c t i v e a s o f 12 : 0 1 a m E a s t e r n T i m e o n N o v e m b e r 2 0 , 20 0 1 . Am e n d m e n t N o . 1. T h e C e r t i f i c a t e o f I n c o r p o r a t i o n o f t h e c o r p o r a t i o n i s a m e n d e d b y s t r i k i n g A r t i c l e I i n i t s e n t i r e t y a n d r e p l a c i n g th e r e f o r : AR T I C L E I NA M E Th e n a m e o f t h e C o r p o r a t i o n i s B u y e r s U n i t e d , I n c . Am e n d m e n t N o . 2. T h e C e r t i f i c a t e o f I n c o r p o r a t i o n o f t h e c o r p o r a t i o n i s a m e n d e d b y s t r i k i n g S e c t i o n 1 o f A r t i c l e I V i n i t s e n t i r e t y an d r e p l a c i n g t h e r e f o r : 1. S h a r e s , C l a s s e s a n d S e r i e s A u t h o r i z e d . Th e t o t a l n u m b e r o f s h a r e s o f a l l c l a s s e s o f c a p i t a l s t o c k t h a t t h e C o r p o r a t i o n s h a l l h a v e a u t h o r i t y t o i s s u e i s 1 1 5 00 0 , 00 0 s h a r e s . St o c k h o l d e r s s h a l l n o t h a v e a n y p r e e m p t i v e r i g h t s , n o r s h a l l s t o c k h o l d e r s h a v e t h e r i g h t t o c u m u l a t i v e v o t i n g i n t h e e l e c t i o n o f di r e c t o r s o r f o r a n y o t h e r p u r p o s e . T h e c l a s s e s a n d t h e a g g r e g a t e n u m b e r o f s h a r e s o f s t o c k o f e a c h c l a s s t h a t t h e C o r p o r a t i o n s h a l l ha v e a u t h o r i t y t o i s s u e a r e a s f o l l o w s : "" ' " " ' " "'o o " ' . . , . . . HI " " ' " ' . " " . - . , - , - "" " , -- - - - . . . . . . . .. " ," ' , " " " " , , , ," m "'" ,. , . , -~ - . . . " . . " " ' . . . , , '" . ' : " " " " .,, .." " , , . . I . .. ' (a ) 1 0 0 00 0 00 0 s h a r e s 6f C o m m o n St o c k , $ 0 . 00 0 1 p a r v a l u e ( " Co m m o n S t o c k " (b ) 1 5 , 00 0 , 00 0 s h a r e s o f P r e f e r r e d S t o c k , $0 . 00 0 1 pa r v a l u e ( " Pr e f e r r e d S t o c k " IN W I T N E S S W H E R E O F , B u y e r s O n l i n e . co m , I n c . , h a s c a u s e d t h i s C e r t i f i c a t e t o b e s i g n e d b y i t s d u l y a u t h o r i z e d o f f i c e r t h i s 3 1 s t d a y of O c t o b e r 2 0 0 1 . BU Y E R S O N L I N E . CO M , I N C . By : /s / Pa u l J a r m a n , V i c e Pr e s i d e n t "" ' " " , "'" , , " "" , " " , . . , " ,Ex h i b i t 1 4 . Fo n n 1 0 - KS B au y e r s U n i t e d , I n c . BU Y E R S U N I T E D , I N C . CO D E O F E T H I C S F O R P R I N C I P A L E X E C U T I V E AN D S E N I O R F I N A N C I A L O F F I C E R S I. I N T R O D U C T I O N Th i s C o d e o f E t h i c s f o r P r i n c i p a l E x e c u t i v e a n d S e n i o r F i n a n c i a l O f f i c e r s ( t h e " Co d e ) h e l p s m a i n t a i n t h e s t a n d a r d s o f b u s i n e s s co n d u c t f o r B u y e r s U n i t e d , I n c . ( t h e " Co m p a n y ), a n d e n s u r e s c o m p l i a n c e w i t h l e g a l r e q u i r e m e n t s , s p e c i f i c a l l y S e c t i o n 4 0 6 o f t h e Sa r b a n e s - Ox l e y A c t o f 2 0 0 2 , a n d t h e S E C r u l e s p r o m u l g a t e d t h e r e u n d e r . T h e p u r p o s e o f t h e C o d e i s t o d e t e r w r o n g d o i n g a n d pr o m o t e e t h i c a l c o n d u c t . T h e m a t t e r s c o v e r e d i n t h i s C o d e a r e o f t h e u t m o s t i m p o r t a n c e t o t h e C o m p a n y , o u r s h a r e h o l d e r s a n d o u r bu s i n e s s p a r t n e r s . F u r t h e r , t h e s e a r e e s s e n t i a l s o t h a t w e c a n c o n d u c t o u r b u s i n e s s i n a c c o r d a n c e w i t h o u r b u s i n e s s v a l u e s . Th e C o d e i s a p p l i c a b l e t o t h e f o l l o w i n g p e r s o n s , r e f e r r e d t o a s O f f i c e r s : 0 O u r p r i n c i p a l e x e c u t i v e o f f i c e r , 0 O u r p r i n c i p a l f i n a n c i a l o f f i c e r , 0 O u r p r i n c i p a l a c c o u n t i n g o f f i c e r o r c o n t r o l l e r , a n d ::" , " " , " '" . , ' , , . " " , ' " :" , ' , ~ , ' " " , " , ' . . . ' , ,' ' " :; : . . " . ::" ' , ~'i : ; ; : : ~~ . . ;" ',, . " .. : : " :, , : : '" " .. ' . . , , ' 0 A l l p r o f e s s i o n a l s s e r v i n g i n t h e r o l e s o f f I n a n c e , t a x , a c c o u n t i n g , p u r c h a s e , t r e a s u r y , i n t e r n a l a u d i t , f i n a n c i a l an a l y s t a n d i n v e s t o r re l a t i o n s . F u r t h e r , t h i s i n c l u d e s a l l m e m b e r s o f t h e s e n i o r m a n a g e m e n t , t h e m e m b e r s o f t h e A u d i t C o m m i t t e e , a n d m e m b e r s o f t h e Bo a r d o f B u y e r s U n i t e d a n d i t s s u b s i d i a r i e s . Et h i c a l b u s i n e s s c o n d u c t i s c r i t i c a l t o o u r b u s i n e s s . A c c o r d i n g l y , , Of f i c e r s a r e e x p e c t e d t o r e a d a n d u n d e r s t a n d t h i s C o d e , u p h o l d t h e s e st a n d a r d s i n d a y - t o - da y a c t i v i t i e s , a n d c o m p l y w i t h : a l l a p p l i c a b l e l a w s ; r u l e s a n d r e g u l a t i o n s ; a n y c o d e o f c o n d u c t t h e C o m p a n y m a y ad o p t f r o m t i m e t o t i m e ; a n d a l l a p p l i c a b l e p o l i c i e s a n d p r o c e d u r e s a d o p t e d b y t h e C o m p a n y t h a t g o v e r n t h e c o n d u c t o f i t s e m p l o y e e s . Be c a u s e t h e p r i n c i p l e s d e s c r i b e d i n t h i s C o d e a r e g e n e r a l i n n a t u r e , q u e s t i o n s a b o u t s p e c i f i c m a t t e r s or is s u e s s h o u l d b e d i r e c t e d t o ei t h e r t h e P r e s i d e n t or Ch i e f F i n a n c i a l O f f i c e r of th e C o m p a n y . If t h e P r e s i d e n t or Ch i e f F i n a n c i a l O f f i c e r h a v e q u e s t i o n s a b o u t sp e c i f i c m a t t e r s ' or i s s u e s , t h e y s h o u l d d i r e c t t h e i r i n q u i r y to th e C h a i r m a n o f t h e C o m p a n y s A u d i t C o m m i t t e e . No t h i n g i n t h i s C o d e , i n a n y C o m p a n y p o l i c i e s a n d p r o c e d u r e s , o r i n o t h e r r e l a t e d c o m m u n i c a t i o n s ( v e r b a l or wr i t t e n ) , c r e a t e s im p l i e s a n e m p l o y m e n t c o n t r a c t or te r m o f e m p l o y m e n t . Of f i ' ce r s s h o u l d s i g n t h e a c k n o w l e d g m e n t f o r m a t t h e e n d o f t h i s C o d e a n d r e t u r n t h e f o r m t o t h e H R d e p a r t m e n t i n d i c a t i n g t h a t t h e y ha v e r e c e i v e d , r e a d a n d u n d e r s t o o d , a n d a g r e e t o c o m p l y w i t h t h e C o d e . T h e s i g n e d a c k n o w l e d g m e n t ". , , - "" ' t o " , "" " " " " " " " " " " " " .. , . . . , , _ . . . , - ." " " " " " ", . ,. . , . . fo r m w i l l b e l o c a t e d i n e a c h O f f i c e r s p e r s o n n e l f i l e s . E a c h y e a r , a s p a r t o f t h e i r a n n u a l r e v i e w , O f f i c e r s w i l l b e a s k e d t o s i g n a n ac k n o w l e d g m e n t i n d i c a t i n g t h e i r c o n t i n u e d U n d e r s t a n d i n g o f t h e Co d e . II . H O N E S T A N D E T H I C A L C O N D U C T We e x p e c t a l l O f f i c e r s t o a c t i n a c c o r d a n c e w i t h t h e h i g h e s t s t a n d a r d s o f p e r s o n a l a n d p r o f e s s i o n a l i n t e g r i t y , h o n e s t y a n d e t h i c a l co n d u c t , w h i l e w o r k i n g o n t h e C o m p a n y s p r e m i s e s , a t o f f s i t e l o c a t i o n s wh e r e t h e C o m p a n y s b u s i n e s s i s b e i n g c o n d u c t e d , a t Co m p a n y s p o n s o r e d b u s i n e s s a n d s o c i a l e v e n t s or at a n y o t h e r p l a c e w h e r e O f f i c e r s a r e r e p r e s e n t i n g t h e C o m p a n y . We c o n s i d e r h o n e s t c o n d u c t t o b e c o n d u c t t h a t i s f r e e f r o m f r a u d or de c e p t i o n . W e c o n s i d e r e t h i c a l c o n d u c t t o b e c o n d u c t c o n f o r m i n g to t h e a c c e p t e d p r o f e s s i o n a l s t a n d a r d s of co n d u c t . E t h i c a l c o n d u c t i n c l u d e s t h e e t h i c a l h a n d l i n g of ac t u a l or ap p a r e n t c o n f l i c t s o f in t e r e s t b e t w e e n p e r s o n a l a n d p r o f e s s i o n a l r e l a t i o n s h i p s . T h i s i s d i s c u s s e d i n m o r e d e t a i l i n S e c t i o n I I I b e l o w . In a l l c a s e s if y o u a r e u n s u r e a b o u t t h e a p p r o p r i a t e n e s s o f a n e v e n t or ac t i o n , p l e a s e s e e k a s s i s t a n c e i n i n t e r p r e t i n g t h e r e q u i r e m e n t s o f th e s e p r a c t i c e s . II I . C O N F L I C T S O F I N T E R E S T ", " , , " " , : " , " " , , :', ,;, ' . " ' ::~ ' " , \ , ' " , ' ' ' " , . , ,:. . , , " ..' " " ' " " , , . , , ' " : i" : , , " ;~ ; .. : :; ' " ~: . , ' :' ' , " :: ) / : , ;: : : ~ ~ ~ ~ , , , :;, :,; :;" ;: ; ; ' , " , " ' An O f f i c e r s d u t y t o t h e C o m p a n y d e m a n d s t h a t h e o r s h e a v o i d s a n d d i s c l o s e s ac t U a l a n d a p p a r e n t c o n f l i c t s o f in t e r e s t . A c o n f l i c t o f in t e r e s t e x i s t s w h e r e t h e i n t e r e s t s o r b e n e f i t s of o n e p e r s o n o r e n t i t y c o n f l i c t w i t h . th e i n t e r e s t s o r b e n e f i t s o f t h e C o m p a n y . E x a m p l e s in c l u d e : A. E m p l o y m e n t ! O u t s i d e E m p l o y m e n t . . In c o n s i d e r a t i o n o f e m p l o y m e n t w i t h t h e C o m p a n y , O f f i c e r s w h o a r e f u l l t i m e e m p l o y e e s a r e ex p e c t e d t o d e v o t e t h e i r f u l l a t t e n t i o n t o t h e b u s i n e s s i n t e r e s t s o f t h e C o m p a n y . S u c h O f f i c e r s a r e p r o h i b i t e d f r o m e n g a g i n g i n a n y ac t i v i t y t h a t i n t e r f e r e s w i t h t h e i r p e r f o r m a n c e o r r e s p o n s i b i l i t i e s t o t h e C o m p a n y , o r i s o t h e r w i s e i n c o n f l i c t w i t h o r p r e j u d i c i a l t o t h e Co m p a n y . Ou r p o l i c y i s t o p r o h i b i t O f f i c e r s f r o m a c c e p t i n g s i m u l t a n e o u s e m p l o y m e n t w i t h s u p p l i e r s , c u s t o m e r s , d e v e l o p e r s o r c o m p e t i t o r s o f th e C o m p a n y , o r f r o m t a k i n g p a r t i n a n y a c t i v i t y t h a t e n h a n c e s o r s u p p o r t s a c o m p e t i t o r s p o s i t i o n . A d d i t i o n a l l y , O f f i c e r s m u s t di s c l o s e t o t h e C o m p a n y s A u d i t C o m m i t t e e , a n y i n t e r e s t t h a t t h e y h a v e t h a t m a y c o n f l i c t w i t h t h e b u s i n e s s o f t h e C o m p a n y . B. O u t s i d e D i r e c t o r s h i p s . I t i s a c o n f l i c t o f i n t e r e s t t o s e r v e a s a d i r e c t o r o f a n y c o m p a n y t h a t c o m p e t e s w i t h t h e C o m p a n y . O f f i c e r s mu s t f i r s t o b t a i n a p p r o v a l f r o m t h e C o m p a n y s A u d i t C o m m i t t e e b e f o r e a c c e p t i n g a d i r e c t o r s h i p . --. . . C. B u s i n e s s I n t e r e s t s . I f a n O f f i c e r i s c o n s i d e r i n g i n v e s t i n g i n a n y c u s t o m e r , s u p p l i e r , d e v e l o p e r o r c o m p e t i t o r o f t h e C o m p a n y , h e o r sh e m u s t f i r s t t a k e c a r e t o e n s u r e t h a t t h e s e i n v e s t m e n t s d o n o t c o m p r o m i s e t h e i r r e s p o n s i b i l i t i e s t o t h e C o m p a n y . I t i s o u r p o l i c y t h a t Of f i c e r s f i r s t o b t a i n a p p r o v a l f r o m t h e C o m p a n y s A u d i t C o m m i t t e e b e f o r e m a k i n g s u c h a n i n v e s t m e n t . M a n y f a c t o r s s h o u l d b e co n s i d e r e d i n d e t e r m i n i n g w h e t h e r a c o n f l i c t e x i s t s , i n c l u d i n g t h e s i z e a n d n a t u r e o f t h e i n v e s t m e n t ; t h e O f f i c e r s a b i l i t y t o ,- , _ . . "" " " - " " " " " " " " . " " " " " " " " " , , , "" " " , , . . . . . . . . . . , , . . " , -- - . . . . " .. . . . . . . . . " ' . . . . . . . . . . . . . , . . . . . . . . . . - " . . . - . " . . " , .. . . . . , . . , . . . . , ,, - "" . . "" " " " " " " " " ' - -" " ' - "" " " " " " " " " " " " " " " " " "" " " ' " in f l u e n c e t h e C o m p a n y s d e c i s i o n s ; h i s o r h e r a c c e s s t o c o n f i d e n t i a l i n f o r m a t i o n o f t h e C o m p a n y o r o f t h e o t h e r c o m p a n y ; a n d t h e na t u r e o f t h e r e l a t i o n s h i p b e t w e e n t h e C o m p a n y a n d t h e o t h e r c o m p a n y . D. R e l a t e d P a r t i e s . A s a g e n e r a l r u l e , O f f i c e r s s h o u l d a v o i d c o n d u c t i n g C o m p a n y b u s i n e s s w i t h a r e l a t i v e , o r w i t h a b u s i n e s s i n w h i c h a r e l a t i v e i s a s s o c i a t e d i n a n y s i g n i f i c a n t r o l e . R e l a t i v e s i n c l u d e s p o u s e , s i b l i n g s , c h i l d r e n , p a r e n t s , g r a n d p a r e n t s , g r a n d c h i l d r e n , a u n t s un c l e s , n i e c e s , n e p h e w s , c o u s i n s , s t e p r e l a t i o n s h i p s , a n d i n - la w s . T h e C o m p a n y d i s c o u r a g e s t h e e m p l o y m e n t o f r e l a t i v e s o f O f f i c e r s i n os i t i o n s o r as s i g n m e n t s w i t h i n t h e s a m e d e p a r t m e n t . F u r t h e r , t h e C o m p a n y p r o h i b i t s t h e e m p l o y m e n t o f s u c h i n d i v i d u a l s i n p o s i t i o n s th a t h a v e a f i n a n c i a l d e p e n d e n c e o r i n f l u e n c e ( e . g. , a n a u d i t i n g o r c o n t r o l r e l a t i o n s h i p , o r a s u p e r v i s o r / s u b o r d i n a t e r e l a t i o n s h i p ) . E. P a y m e n t s o r G i f t s F r o m O t h e r s . U n d e r n o c i r c u m s t a n c e s m a y O f f i c e r s a c c e p t a n y o f f e r , p a y m e n t , p r o m i s e t o p a y , o r a u t h o r i z a t i o n to p a y a n y m o n e y , g i f t , o r a n y t h i n g o f v a l u e f r o m c u s t o m e r s , v e n d o r s , c o n s u l t a n t s , e t c . , t h a t i s p e r c e i v e d a s i n t e n d e d , d i r e c t l y o r in d i r e c t l y , t o i n f l u e n c e a n y b u s i n e s s d e c i s i o n , a n y a c t o r f a i l u r e t o a c t , a n y c o m m i t m e n t o f f r a u d , o r o p p o r t u n i t y f o r t h e c o m m i t m e n t o f an y f r a u d . I n e x p e n s i v e g i f t s , i n f r e q u e n t b u s i n e s s m e a l s , c e l e b r a t o r y e v e n t s a n d e n t e r t a i n m e n t , p r o v i d e d t h a t t h e y a r e n o t e x c e s s i v e o r cr e a t e a n a p p e a r a n c e o f i m p r o p r i e t y , d o n o t v i o l a t e t h i s p o l i c y . B e f o r e a c c e p t i n g a n y t h i n g o f v a l u e f r o m a n e m p l o y e e o f a g o v e r n m e n t en t i t y , p l e a s e c o n t a c t t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r o r , i n t h e c a s e o f t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r , t h e C h a i n n a n of t h e A u d i t C o m m i t t e e . Q u e s t i o n s r e g a r d i n g w h e t h e r a p a r t i c u l a r p a y m e n t o r g i f t v i o l a t e s t h i s p o l i c y a r e t o b e d i r e c t e d t o P r e s i d e n t o r :. " ' ::' ::" ;:, ,.. :" " ,,, ;" ' ;: : :: : : , ; / . ' ; : , :: , ;; : ; / , . . , ~: t ( : :; : ~ , :;: : . . . . :,' , \,: ' ' ;'" . - : :~ " " , . ' " . " ..' Ch i e f F i n a n c i a l O f f i c e r o r , i n t h e ca S e o f t h e P r e s i d e n t or C h i e f F i n a n c i a l O f f i c e r , t h e C h a i r m a n o f t h e A u d i t C o m m i t t e e . G i f t s g i v e n by t h e C o m p a n y t o s u p p l i e r s o r c u s t o m e r s , o r r e c e i v e d f r o m s u p p l i e r s o r c u s t o m e r s , s h o u l d b e a p p r o p r i a t e t o t h e c i r c u m s t a n c e s a n d sh o u l d n e v e r h e o f a k i n d t h a t c o u l d c r e a t e a n a p p e a r a n c e o f i m p r o p r i e t y . T h e n a t u r e a n d c o s t m u s t a l w a y s b e a c c u r a t e l y r e c o r d e d i n th e C o m p a n y ' s b o o k s a n d r e c o r d s . F. C o r p o r a t e O p p o r t u n i t i e s . O f f i c e r s m a y n o t e x p l o i t f o r t h e i r o w n p e r s o n a l g a i n , o p p o r t u n i t i e s t h a t a r e d i s c o v e r e d t h r o u g h t h e u s e o f co r p o r a t e p r o p e r t y , i n f o r m a t i o n o r p o s i t i o n , u n l e s s t h e o p p o r t u n i t y i s d i s c l o s e d f u l l y i n w r i t i n g t o t h e C o m p a n y s B o a r d o f D i r e c t o r s an d t h e B o a r d d e c l i n e s t o p u r s u e s u c h o p p o r t u n i t y . G. O t h e r S i t u a t i o n s . B e c a u s e o t h e r c o n f l i c t s o f i n t e r e s t m a y a r i s e , i t w o u l d b e i m p r a c t i c a l t o a t t e m p t t o l i s t a l l p o s s i b l e s i t u a t i o n s . I f a pr o p o s e d t r a n s a c t i o n o r s i t u a t i o n r a i s e s a n y q u e s t i o n s o r d o u b t s , O f f i c e r s m u s t c o n s u l t P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r o r , i n t h e ca s e o f t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r , t h e C h a i n n a n o f t h e Au d i t C o m m i t t e e . . IV . D I S C L O S U R E T O T H E S E C A N D T H E P U B L I C Ou r p o l i c y i s t o p r o v i d e f u l l , f a i r , a c c u r a t e , t i m e l y , a n d u n d e r s t a n d a b l e d i s c l o s u r e i n r e p o r t s a n d d o c u m e n t s t h a t w e f i l e w i t h , o r s u b m i t to , t h e S E C a n d i n o u r o t h e r p u b l i c c o m m u n i c a t i o n s . A c c o r d i n g l y , o u r O f f i c e r s m u s t e n s u r e t h a t t h e y a n d o t h e r s i n t h e C o m p a n y co m p l y w i t h o u r d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s , a n d o u r i n t e r n a l c o n t r o l s f o r f i n a n c i a l r e p o r t i n g . "" '" ' " -_ 0 , " " " , , , , V. C O M P L I A N C E W I T H G O V E R N M E N T A L LA W S , R U L E S A N D R E G U L A T I O N S Of f i c e r s m u s t c o m p l y w i t h a l l a p p l i c a b l e g o v e m m e n t a l l a w s , r u l e s a n d r e g u l a t i o n s . O f f i c e r s m u s t a c q u i r e a p p r o p r i a t e k n o w l e d g e o f th e l e g a l r e q u i r e m e n t s r e l a t i n g t o t h e i r d u t i e s s u f f i c i e n t t o e n a b l e t h e m t o r e c o g n i z e p o t e n t i a l d a n g e r s , a n d t o m o w w h e n t o s e e k ad v i c e f r o m m o r e s e n i o r O f f i c e r s o r t h e A u d i t C o m m i t t e e . V i o l a t i o n s o f a p p l i c a b l e g o v e m m e n t a l l a w s , r u l e s a n d r e g u l a t i o n s m a y su b j e c t O f f i c e r s t o i n d i v i d u a l c r i m i n a l o r c i v i l l i a b i l i t y , a s w e l l a s t o d i s c i p l i n a r y a c t i o n b y t h e C o m p a n y . S u c h i n d i v i d u a l v i o l a t i o n s ma y a l s o s u b j e c t t h e C o m p a n y t o c i v i l o r c r i m i n a l l i a b i l i t y o r t h e l o s s o f b u s i n e s s . VI . V I O L A T I O N S O F T H E C O D E Pa r t o f a n O f f i c e r s j o b , a n d o f h i s o r h e r e t h i c a l r e s p o n s i b i l i t y , i s t o h e l p e n f o r c e t h i s C o d e . O f f i c e r s s h o u l d b e a l e r t t o p o s s i b l e vi o l a t i o n s a n d r e p o r t t h i s t o P r e s i d e n t o r Ch i e f F i n a n c i a l O f f i c e r o r , i n t h e c a s e o f t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r , t h e Ch a i n n a n o f t h e A u d i t C o m m i t t e e . O f f i c e r s m u s t c o o p e r a t e i n a n y i n t e r n a l o r e x t e r n a l i n v e s t i g a t i o n s o f p o s s i b l e v i o l a t i o n s . R e p r i s a l th r e a t , r e t r i b u t i o n o r r e t a l i a t i o n a g a i n s t a n y p e r s o n w h o h a s , i n g o o d f a i t h , r e p o r t e d a v i o l a t i o n o r a s u s p e c t e d v i o l a t i o n o f l a w , t h i s Go d e o r o t h e r C o m p a n y p o l i c i e s , o r a g a i n s t a n y p e r s o n w h o i s a s s i s t i n g i n a n y i n v e s t i g a t i o n o r p r o c e s s w i t h r e s p e c t t o s u c h a vi o l a t i o n , i s p r o h i b i t e d . :,, ;,: : , ": : ' " ':: . ' ,, , :~ ; ~" " ,,, ,, , . ~ ; ::' , " : ' ;~ : : .' : ." " " , -" . ; , ' , " , , "" , " . ' , " :' , , , /: " : ' ' " ,, . ~:" ~; - ; : ; : ' : W ~ , ' .. " Ac t u a l v i o l a t i o I l s o f l a w , t h i s C o d e , o r o t h e r C o m p a n y p o l i c i e s o r p r o c e d u r e s , s h o u l d b e p r o m p t l y re p o r t e d t o P r e s i d e n t o r C h i e f Fi n a n c i a l O f f i c e r o r , i n t h e c a s e o f t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r , t h e C h a i n n a n of t h e A u d i t C o m m i t t e e . Th e C o m p a n y w i l l t a k e a p p r o p r i a t e a c t i o n a g a i n s t a n y O f f i c e r w h o s e a c t i o n s a r e f o u n d t o v i o l a t e t h e C o d e o r a n y o t h e r p o l i c y o f t h e Co m p a n y . D i s c i p l i n a r y a c t i o n s m a y i n c l u d e i m m e d i a t e t e n n i n a t i o n of e m p l o y m e n t a t t h e C o m p a n y s s o l e d i s c r e t i o n . W h e r e t h e Co m p a n y h a s s u f f e r e d a l o s s , i t m a y p u r s u e i t s r e m e d i e s a g a i n s t t h e i n d i v i d u a l s o r e n t i t i e s r e s p o n s i b l e . W h e r e l a w s h a v e b e e n vi o l a t e d , t h e C o m p a n y w i l l c o o p e r a t e f u l l y w i t h t h e a p p r o p r i a t e a u t h o r i t i e s . VI I . AI V E R S A N D A M E N D M E N T S O F T H E C O D E We a r e c o m m i t t e d t o c o n t i n u o u s l y r e v i e w i n g a n d u p d a t i n g o u r p o l i c i e s a n d p r o c e d u r e s . T h e r e f o r e , t h i s C o d e i s s u b j e c t t o mo d i f i c a t i o n . A n y a m e n d m e n t o r w a i v e r o f a n y p r o v i s i o n o f t h i s C o d e m u s t b e a p p r o v e d i n w r i t i n g b y t h e C o m p a n y s B o a r d o f Di r e c t o r s a n d p r o m p t l y d i s c l o s e d o n t h e C o m p a n y s w e b s i t e a n d i n a p p l i c a b l e r e g u l a t o r y f i l i n g s p u r s u a n t t o a p p l i c a b l e l a w s a n d re g u l a t i o n s , t o g e t h e r w i t h d e t a i l s a b o u t t h e n a t u r e o f t h e a m e n d m e n t o r w a i v e r . VI I I . A C K N O W L E D G M E N T O F R E C E I P T O F C O D E O F E T H I C S F O R P R I N C I P A L E X E C U T I V E AN D S E N I O R FI N A N C I A L 0 F F I C E R S "" ." . " " " ," I 11 " " . , ~ . .., . , OR . " . " 1 h a v e re c e i v e d a n d r e a d t h e C o m p a n y s C o d e o f E t h i c s f o r P r i n c i p a l E x e c u t i v e a n d S e n i o r F i n a n c i a l O f f i c e r s ( t h e " Co d e ). I un d e r s t a n d t h e s t a n d a r d s a n d p o l i c i e s c o n t a i n e d i n t h e C o d e a n d u n d e r s t a n d t h a t t h e r e m a y b e a d d i t i o n a l p o l i c i e s o r l a w s s p e c i f i c t o my j o b . I a g r e e t o c o m p l y w i t h t h e C o d e . If I h a v e q u e s t i o n s c o n c e r n i n g t h e m e a n i n g o r a p p l i c a t i o n o f t h e C o d e , a n y C o m p a n y p o l i c i e s , o r t h e l e g a l a n d r e g u l a t o r y r e q u i r e m e n t s ap p l i c a b l e t o m y j o b , I k n o w I c a n c o n s u l t t h e P r e s i d e n t o r C h i e f F i n a n c i a l O f f i c e r o r , i n t h e c a s e o f t h e P r e s i d e n t o r C h i e f F i n a n c i a l Of f i c e r , t h e C h a i n n a n o f t h e A u d i t C o m m i t t e e , a n d t h a t m y q u e s t i o n s o r r e p o r t s t o t h e s e s o u r c e s w i l l b e m a i n t a i n e d i n c o n f i d e n c e . Of f i c e r N a m e I . ~i g n a t u r e J - ' " 1 Da t e Pl e a s e s i g n a n d r e t u r n t h i s f o n n t o t h e H R d e p a r t m e n t . .. . '- ' . . . , . . .. " ' . , . . . , ' ' , . , . ." " ." . , . 1 . . .. 1 ' -" , . . . , r , . T - r. . . . _ , ' T r ' o ' - ' - " - " " ' . . " " " " " . " " . " " ' - ' -" " - "" " , . . . . " , . . . . . " , .. . . . . . . . . . . . - ." . " ,.. . . . . " ' " " . ' ' " ... . ... . . . " . . . . . " . . . . . . - _. . , .., Ex h i b i t N o . 2 1 . 1 Bu y e r s U n i t e d , I n c . Fo r m 1 0 - KS B Fi l e N o . 0 . . 26 9 1 7 SU B S I D I A R I E S O F T H E C O M P A N Y Na m e S t a t e o r J u r i s d i c t i o n Bu y e r s U n i t e d , In c . .. Vi r g i n i a V i r g i n i a ". . . . " .. . Ex h i b i t N o . 3 1 . Fo r m 1 0 - KS B Bu y e r s U n i t e d , I n c . Fi l e N o . 0 . . 26 9 1 7 Ce r t i f i c a t i o n , T h e o d o r e S t e m , c e r t i f y t h a t : 1. I ha v e r e v i e w e d t h i s a n n u a l r e p o r t o n F o n n 1 0 - KS B f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 20 0 3 of B u y e r s Un i t e d , I n c . Ba s e d on m y kn o w l e d g e , t h i s r e p o r t d o e s n o t c o n t a i n a n y u n t r u e s t a t e m e n t o f a m a t e r i a l f a c t o r o m i t t o s t a t e a m a t e r i a l f a c t ne c e s s a r y t o m a k e t h e s t a t e m e n t s m a d e , i n l i g h t o f t h e c i r c u m s t a n c e s u n d e r w h i c h s u c h s t a t e m e n t s w e r e m a d e , n o t m i s l e a d i n g w i t h re s p e c t t o t h e p e r i o d c o v e r e d b y t h i s r e p o r t ; 3:. Ba s e d o n m y k n o w l e d g e , t h e f i n a n c i a l s t a t e m e n t s , a n d o t h e r f i n a n c i a l i n f o r m a t i o n i n c l u d e d i n t h i s r e p o r t , f a i r l y p r e s e n t i n a l l ma t e r i a l r e s p e c t s t h e f i n a n c i a l c o n d i t i o n , r e s u l t s o f o p e r a t i o n s a n d c a s h f l o w s of t h e sm a l l b u s i n e s s i s s u e r a s o f , a n d f o r , t h e p e r i o d s . p r e s e n t e d i n t h i s r e p o r t ; 4. T h e s m a l l b u s i n e s s i s s u e r s o t h e r c e r t i f y i n g o f f i c e r ( s ) a n d I a r e r e s p o n s i b l e f o r e s t a b l i s h i n g a n d m a i n t a i n i n g d i s c l o s u r e c o n t r o l s a n d pr o c e d u r e s ( a s d e f i n e d i n E x c h a n g e A c t R u l e s 1 3 a - 15 ( e ) a n d 1 5 d - 15 ( e ) ) a n d i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g ( a s d e f i n e d i n Ex c h a n g e A c t R u l e s 1 3 a - 15 ( f ) a n d 1 5 d - 15 ( f ) ) f o r t h e s m a l l b u s i n e s s i s s u e r a n d h a v e : , ' ' c ' . " " " " ... : . ' . , . . , ." " ." , . , '" ' ' . " " .. ' ' . .. . " " :~ ' ~ . . . .' " " . " " (a ) D e s i g n e d s u c h d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s , o r c a u s e d s u c h d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s t o b e d e s i g n e d u n d e r o u r su p e r v i s i o n , t o e n s u r e t h a t m a t e r i a l i n f o n n a t i o n r e l a t i n g t o t h e s m a l l b u s i n e s s i s s u e r , i n c l u d i n g i t s c o n s o l i d a t e d s u b s i d i a r i e s , i s m a d e kn o w n t o u s b y o t h e r s w i t h i n t h o s e e n t i t i e s , p a r t i c u l a r l y d u r i n g t h e p e r i o d i n w h i c h t h i s r e p o r t i s b e i n g p r e p a r e d ; (b ) D e s i g n e d s u c h i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g , o r c a u s e d s u c h i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g t o b e d e s i g n e d un d e r o u r s u p e r v i s i o n , t o p r o v i d e r e a s o n a b l e a s s u r a n c e r e g a r d i n g t h e r e l i a b i l i t y o f f i n a n c i a l r e p o r t i n g a n d t h e p r e p a r a t i o n o f f i n a n c i a l st a t e m e n t s f o r e x t e r n a l p u r p o s e s i n a c c o r d a n c e w i t h g e n e r a l l y a c c e p t e d a c c o u n t i n g p r i n c i p l e s ; (c ) E v a l u a t e d t h e e f f e c t i v e n e s s o f t h e s m a l l b u s i n e s s i s s u e r s d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s a n d p r e s e n t e d i n t h i s r e p o r t o u r co n c l u s i o n s a b o u t t h e e f f e c t i v e n e s s o f t h e d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s , a s o f t h e e n d o f t h e p e r i o d c o v e r e d b y t h i s r e p o r t b a s e d on s u c h e v a l u a t i o n ; a n d (d ) D i s c l o s e d i n t h i s r e p o r t a n y c h a n g e i n t h e s m a l l b u s i n e s s i s s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g t h a t o c c u r r e d d u r i n g t h e sm a l l b u s i n e s s i s s u e r s m o s t r e c e n t f i s c a l q u a r t e r ( t h e s m a l l b u s i n e s s i s s u e r s f o u r t h f i s c a l q u a r t e r i n t h e c a s e o f a n a n n u a l r e p o r t ) t h a t ha s m a t e r i a l l y a f f e c t e d , o r i s r e a s o n a b l y l i k e l y t o m a t e r i a l l y a f f e c t , t h e s m a l l b u s i n e s s i s s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g ; an d 5. T h e s m a l l b u s i n e s s i s s u e r s o t h e r c e r t i f y i n g o f f i c e r ( s ) a n d I h a v e d i s c l o s e d , b a s e d o n o u r m o s t r e c e n t e v a l u a t i o n o f i n t e r n a l c o n t r o l ov e r f i n a n c i a l r e p o r t i n g , t o t h e s m a l l b u s i n e s s i s s u e r s a u d i t o r s a n d t h e a u d i t c o m m i t t e e o f t h e s m a l l b u s i n e s s i s s u e r s b o a r d o f d i r e c t o r s (o r p e r s o n s p e r f o n n i n g t h e e q u i v a l e n t f u n c t i o n s ) : (a ) A l l s i g n i f i c m t d e f i c i e n c i e s a n d m a t e r i a l w e a k n e s s e s i n t h e d e s i g n o r o p e r a t i o n o f i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g w h i c h ar e r e a s o n a b l y l i k e l y t o a d v e r s e l y a f f e c t t h e sm a l l b u s i n e s s i s s u e r s a b i l i t y t o r e c o r d , p r o c e s s , . s u m m a r i z e a n d r e p o r t f i n a n c i a l in f o n n a t i o n ; a n d (b )A r 1 y f r a u d , w h e t h e r o r n o t m a t e r i a l , t h a t i n v o l v e s m a n a g e m e n t o r o t h e r e m p l o y e e s w h o h a v e a s i g n i f i c a n t r o l e i n t h e s m a l l b u s i n e s s is s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g . Da te : Ma r c h 29 , 20 0 4 By : s/ Th e o d o r e S t e r n Ch i e f E x e c u t i v e O f f i c e r ,.. - "' " "" U , L I 11 1 1 " , . "" ' " " " " " "" " " " ' " "'" , "" 1 " " II " "" " . . " . " ' . , ~ " " " " " " " " , - - " " " - " "," " ,, , , , . . , , Ex h i b i t N o . 3 1 . Fo n n 1 0 - KS B ." " . . , .. ' " , . . , , ;:: " " ' : " ~: \ ' ! : " : . . ' \ " ' . ' , . ' , " ! ~ . . :: ' , Bu y e r s U n i t e d , I n c . Fi l e N o . 0 - 26 9 1 7 Ce r t i f i c a t i o n , D a v i d R . G r o w , c e r t i f y t h a t : 1. I h a v e r e v i e w e d t h i s a n n u a l r e p o r t o n F o r m 1 0 - KS B f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 0 3 of Bu y e r s U n i t e d , I n c . 2. B a s e d o n m y k n o w l e d g e , t h i s r e p o r t d o e s n o t c o n t a i n a n y u n t r u e st a t e m e n t . o f a m a t e r i a l f a c t or o m i t t o s t a t e a m a t e r i a l f a c t n~ c e s s a r y t o m a k e t h e s t a t e m e n t s m a d e , i n l i g h t of t h e c i r c u m s t a n c e s u n d e r w h i c h s u c h s t a t e m e n t s w e r e m a d e , n o t m i s l e a d i n g w i t h re s p e c t t o t h e p e r i o d c o v e r e d b y t h i s r e p o r t ; 3~ Ba s e d o n m y l m o w l e d g e , t h e f i n a n c i a l s t a t e m e n t s , a n d o t h e r f i n a n c i a l i n f o r m a t i o n i n c l u d e d i n t h i s r e p o r t , f a i r l y p r e s e n t i n a l l ma t e r i a l r e s p e c t s t h e t l I l a n c i a l c o n d i t i o n , r e s u l t s of o p e r a t i o n s a n d c a s h f l o w s of th e s m a l l b u s i n e s s i s s u e r a s an d f o r , t h e p e r i o d s pr e s e n t e d " i n t h i s " re p o r t ; 4. T h e s m a l l b u s i n e s s i s s u e r s o t h e r c e r t i f y i n g o f f i c e r ( s ) a n d I a r e r e s p o n s i b l e f o r e s t a b l i s h i n g a n d m a i n t a i n i n g d i s c l o s u r e c o n t r o l s a n d pr o c e d u r e s ( a s d e f i n e d i n E x c h a n g e A c t R u l e s 1 3 a - 15 ( e ) a n d 1 5 d - 15 ( e ) ) a n d i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g ( a s d e f i n e d i n Ex c h a n g e A c t R u l e s 1 3 a . . 15 ( f ) a n d 1 5 d . . 15 ( f ) ) f o r t h e s m a l l b u s i n e s s i s s u e r a n d h a v e : (a ) D e s i g n e d s u c h d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s , o r c a u s e d s u c h d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s t o b e d e s i g n e d u n d e r o u r su p e r v i s i o n , t o e n s u r e t h a t m a t e r i a l in f o n n a t i o n r e l a t i n g t o ' th e s m a l l b u s i n e s s -i s s u e r , i n c l u d i n g i t s co n s o l i d a t e d s u b s i d i a r i e s , i s m a d e lm o w n t o u s b y o t h e r s w i t h i n t h o s e e n t i t i e s , p a r t i c u l a r l y d u r i n g t h e p e r i o d i n w h i c h t h i s r e p o r t i s b e i n g p r e p a r e d ; (b ) D e s i g n e d s u c h i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g , o r c a u s e d s u c h i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g t o b e d e s i g n e d " u n d e r o u r s u p e r v i s i o n , t o p r o v i d e r e a s o n a b l e ' as s u r a n c e r e g a r d i n g t h e r e l i a b i l i t y of fi n a n c i a l r e p o r t i n g a n d t h e p r e p a r a t i o n of fi n a n c i a l st a t e m e n t s f o r e x t e r n a l p u r p o s e s i n a c c o r d a n c e w i t h g e n e r a l l y a c c e p t e d a c c o u n t i n g p r i n c i p l e s ; (c ) E v a l u a t e d t h e e f f e c t i v e n e s s of th e s m a l l b u s i n e s s i s s u e r s d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s a n d p r e s e n t e d i n t h i s r e p o r t o u r co n c l u s i o n s a b o u t t h e e f f e c t i v e n e s s of th e d i s c l o s u r e c o n t r o l s a n d p r o c e d u r e s , a s of th e e n d of th e p e r i o d c o v e r e d b y t h i s r e p o r t b a s e d on s u c h e v a l u a t i o n ; a n d (d ) D i s c l o s e d i n t h i s r e p o r t a n y c h a n g e i n t h e s m a l l b u s i n e s s i s s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g t h a t oc c u l T e d d u r i n g t h e sm a l l b u s i n e s s i s s u e r s m o s t r e c e n t f i s c a l q u a r t e r ( t h e s m a l l b u s i n e s s i s s u e r ' s f o u r t h f i s c a l q u a r t e r i n t h e c a s e of an a n n u a l r e p o r t ) t h a t ~a s m a t e r i a l l y a f f e c t e d , o r i s r e a s o n a b l y l i k e l y t o m a t e r i a l l y a f f e c t , t h e s m a l l b u s i n e s s i s s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g ; an d " " ';" " " " , , ' ' ", " , . " " , ~ " ~ , " " ;'" " , " " " " " 5. T h e s m a l l b u s i n e s s i s s u e r s o t h e r c e r t i f y i n g o f f i c e r ( s ) a n d I h s . v e di s c l o s e d , b a s e d o n o u r m o s t r e c e n t e v a l u a t i o n o f i n t e r n a l c o n t r o l ov e r f i n a n c i a l r e p o r t i n g , t o t h e s m a l l b u s i n e s s i s s u e r s a u d i t o r s a n d t h e a u d i t c o m m i t t e e o f t h e s m a l l b u s i n e s s i s s u e r s b o a r d o f d i r e c t o r s (o r p e r s o n s p e r f o r m i n g t h e e q u i v a l e n t f u n c t i o n s ) : (a ) A l l s i g n i f i c a n t d e f i c i e n c i e s a n d m a t e r i a l w e a k n e s s e s i n t h e d e s i g n o r o p e r a t i o n of i n t e m a l co n t r o l o v e r f i n a n c i a l r e p o r t i n g w h i c h ar e r e a s o n a b l y l i k e l y t o a d v e r s e l y a f f e c t t h e s m a l l b u s i n e s s i s s u e r s a b i l i t y t o r e c o r d , p r o c e s s , s u m m a r i z e a n d r e p o r t f i n a n c i a l ir i f o n n a t i o n ; a n d (b ) A n y f r a u d , w h e t h e r o r n o t m a t e r i a l , t h a t i n v o l v e s m a n a g e m e n t o r o t h e r e m p l o y e e s w h o h a v e a s i g n i f i c a n t r o l e i n t h e s m a l l b u s i n e s s is s u e r s i n t e r n a l c o n t r o l o v e r f i n a n c i a l r e p o r t i n g . Da t e : Ma r c h 2 9 , 20 0 4 By : Is l D a v i d R. G r o w Ch i e f F i n a n c i a l O f f i c e r OI l " O I l Ex h i b i t N o . 3 2 . Fo r m 1 0 - K S B Bu y e r s U n i t e d , I n c . Fi l e N o . 26 9 1 7 Ce r t i f i c a t i o n P u r s u a n t t o 1 8 D . C. S e c t i o n 1 3 5 0 , a s A d o p t e d P u r s u a n t t o Se c t i o n 9 0 6 o f t h e S a r b a n e s . . Ox l e y A c t o f 2 0 0 2 . In c o n n e c t i o n w i t h t h e A n n u a l R e p o r t o f B u y e r s U n i t e d , I n c . ( t h e " Co m p a n y ) o n F o r m 1 0 - KS B f o r t h e p e r i o d e n d i n g D e c e m b e r 3 1 20 0 3 a s f i l e d w i t h t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n o n t h e d a t e h e r e o f ( t h e " Re p o r t " ), I , T h e o d o r e S t e m , C h i e f E x e c u t i v e Of f i c e r o f t h e C o m p a n y , c e r t i f y p u r s u a n t t o 1 8 D . C. S e c t i o n 1 3 5 0 , a s a d o p t e d p u r s u a n t t o S e c t i o n 9 0 6 o f t h e S a r b a n e s - Ox l e y A c t o f 20 0 2 , t h a t : ( 1 ) t h e R e p o r t f u l l y c o m p l i e s w i t h t h e r e q u i r e m e n t s o f Se c t i o n 1 3 ( a ) o r 1 5 ( d ) o f t h e S e c u r i t i e s E x c h a n g e A c t o f 1 9 3 4 ; a n d ( 2 ) th e i n f o n n a t i o n c o n t a i n e d i n th e R e p o r t f a i r l y p r e s e n t s , i n a l l ma t e r i a l r e s p e c t s , t h e f i n a n c i a l c o n d i t i o n a n d r e s u l t s o f o p e r a t i o n s o f t h e C o m p a n y . Da t e : Ma r c h 29 , 20 0 4 By : s/ Th e o d o r e St e r n Ch i e f E x e c u t i v e O f f i c e r , , , " " - , , ' : , :,~ ; : , ' /t , ~., : ' : , . " , ' .., " c , :" " " , , " , , "c . " Ce r t i f i c a t i o n P u r s u a n t t o 1 8 U . C. S e c t i o n 1 3 5 0 , a s A d o p t e d P u r s u a n t t o Se c t i o n 9 0 6 o f t h e S a r b a n e s - Ox l e y A c t o f 20 0 2 . In c o n n e c t i o n w i t h t h e A n n u a l R e p o r t o f B u y e r s U n i t e d , I n c . ( t h e " Co m p a n y ) o n F o r m 1 0 - KS B f o r t h e p e r i o d e n d i n g D e c e m b e r 3 1 , 20 0 3 as f i l e d w i t h t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n o n t h e d a t e h e r e o f ( t h e " Re p o r t " ), I , D a v i d R . G r o w , C h i e f F i n a n c i a l Qf f i c e r o f t h e C o m p a n y , c e r t i f y p u r s u a n t t o 18 U . Se c t i o n 1 3 5 0 , a s a d o p t e d p u r $ u a n t t o S e c t i o n 9 0 6 o f t h e S a r b a n e s - Ox l e y A c t o f 2 0 0 2 , t h a t : ( 1 ) t h e R e p o r t f u l l y c o m p l i e s w i t h t h e re q u i r e m e n t s o f S e c t i o n 1 3 ( a ) o r 1 5 ( d ) o f t h e S e c u r i t i e s E x c h a n g e A c t o f 1 9 3 4 ; a n d ( 2 ) t h e i n f o r m a t i o n c o n t a i n e d i n t h e R e p o r t f a i r l y pr e s e n t s , i n a l l m a t e r i a l r e s p e c t s , t h e f i n a n c i a l c o n d i t i o n a n d r e s u l t s o f o p e r a t i o n s o f t h e C o m p a n y . Da t e : M a r c h 29 , 20 0 4 By : /s / Da v i d R. G r o w Ch i e f F i n a n c i a l O f f i c e r A' s i g n e d or i g i n a l o f t h i s w r i t t e n s t a t e m e n t r e q u i r e d b y S e c t i o n 9 0 6 h a s b e e n p r o v i d e d t o B u y e r s U n i t e d , I n c . a n d w i l l b e r e t a i n e d b y Bu y e r s U n i t e d , I n c . a n d f u r n i s h e d t o t h e S e c u r i t i e s a n d E x c h a n g e C o m m i s s i o n o r i t s s t a f f u p o n r e q u e s t . En d , of F i l i n g ~ 2 0 0 4 I ED G A R On l i n e . I n c . " ' " ' ... . . u: : I: C .. . . . :t : :J : DCN, Inc.Idaho Tariff No. 4 Original Title Page IDAHO LOCAL EXCHANGE TELECOMMUNICATIONS SERVICES TARIFF DCN, Inc. 14870 South Pony Express Road, Bluffdale, Utah 84065 LOCAL SERVICES TARIFF Regulations and Schedule of Local Exchange Service Rates Within the State of Idaho This tariff contains the descriptions, regulations and rates applicable to the provision of local exchange telecommunications services provided by UCN, Inc., with principal offices at 14870 South Pony Express Road Bluffdale, Utah 84065, for services furnished within the State of Idaho. This tariff is on file with the Idaho Public Utilities Commission and copies may be inspected, during nonnal business hours, at the Company s principal place of business. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Preface Original Page No. TABLE OF CONTENTS Title Page.. ......... ............... ................. ........ ...... .... ............. ......... ........................... ................... ..... ........................... Title Preface Table of Contents ............, ............. ..... """"""""""""""""""""" ............. ............. .... ..... .......... ....... """"" ...... ...... Check Sheet........................ """""""""""""""""""""""'" .................................................................................. 2 Explanation of Symbols.......................................... ..................... ...............................,........................ ........... ....... Application of Tariff....... .....".................................. ..................... ..................................,........... ............. ."........ ... Tariff Format. ........... ...... ........, ..... ..... .......... ... ... ................. .......................,.......... """""" ..................................... 5 Deflllitions ............... :' ..... ................,............................................. ............................................................,........ Section Regulations ................... ............................................ .............. """"""""""""""""'" ........ ........... ..:. ............ .... Section 2 Service Areas.................................. ....... .......................................................,........ ........................................... Section 3 Basic Services and Rates ..................................................................................................................................Section 4 Miscellaneous Services and Rates ............................ .................................. """""""""""""""""""""""" ...... Section 5 Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Preface Original Page No. CHECK SHEET Section Pa2;e Revision Section Pa2e Revision Section Pa2;e Revision Title Title Original *Section 3 Original * Preface Original *Section 4 Original * Preface Original *Section 4 Orij:!;inal * Preface Original*Section 4 Original * Preface Original*Section 4 Original * Preface Original *Section 5 Original* Section 1 Original*Section 5 Original * Section 1 Original *Section 5 Original * Section 1 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original* Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original * Section 2 Original *Section 5 Original* Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original* Section 2 Original * Section 2 Original* Section 2 Original * Section 2 Original * Section 2 Original * Section 2 Original* *Denotes New or Revised Page. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Preface Original Page No. EXPLANATION OF SYMBOLS The following symbols shall be used in this tariff for the purpose indicated below: (C) (D) (I) (M) (N) (R) (S) (T) To signify changed regulation. To signify discontinued rate or regulation. To signify increased rate. To signify a move in the location of text. To signify new rate or regulation. To signify reduced rate. To signify reissued matter. To signify a change in text but no change in rate or regulation. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Preface Original Page No. APPLICATION OF TARIFF This tariff sets forth the service offerings, rates, terms and conditions applicable to the furnishing of intrastate end- user local exchange communications services by UCN, Inc., hereinafter referred to as the Company, to Customers within the State of Idaho. Company s services are furnished subject to the availability of facilities and subject to the terms and conditions set forth herein. This tariff is on file with the Idaho Public Service Commission. In addition, this tariff is available for review at the main office ofUCN, Inc., at 14870 South Pony Express Road, Bluffdale, Utah 84065. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Preface Original Page No. TARIFF FORMAT A. Page Numbering - Page numbers appear in the upper right comer of the page. Pages are numbered sequentially. However, new pages are occasionally added to the tariff. When a new page is added between pages already in effect, a decimal is added. For example, a new page added between pages 14 and 15 would be 14. B. Page Revision Numbers - Revision numbers also appear in the upper right comer of each page. These numbers are used to determine the most current page version on file with the Commission. For example, the 4th revised Page 14 cancels the 3rd revised Page 14. Because of various suspension periods, deferrals, etc., the most current page number on file with the Commission is not always the tariff page in effect. Consult the Check Sheet for the page currently in effect. C. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding is subservient to its next higher level: 1.1. 2. 1. l.A. 2. I.1.A. 1. 1.(a). 1.l.A.1.(a). 1.I.A.1.(a).I.(i). 2. 1. l.A. l.(a).I.(i).(1 ). D. Check Sheets - When a tariff filing is made with the Commission, an updated Check Sheet accompanies the tariff filing. The Check Sheet lists the pages contained in the tariff, with a cross reference to the current revision number. When new pages are added, the Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*). There will be no other symbols used on this page if these are the only changes made to it (i., the fonnat, etc., remain the same, just revised revision levels on some pages). The tariff user should refer to the latest Check Sheet to find out if a particular page is the most current on file with the Commission. Issued:Effective: Issued by:Paul lannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 1 Original Page No. SECTION 1 - DEFINITIONS Access Line - An arrangement from a local exchange telephone company or other common carrier, using either dedicated or switched access, which connects a Customer s location to Carrier s location or switching center. Account - A Company accounting category containing up to two (2) residential local exchange access lines billed to the same Customer at the same address. The second or non-primary local exchange access line will share any call allowance of the primary local exchange access line. The second or non-primary local exchange access line therefore, will not be provisioned to include a separate call allowance structure. No features are provided with the second or non-primary local exchange access line. Account Codes - Pennits Centrex Stations and attendants to dial an account code number of up to eight digits. For use when placing calls over facilities arranged for Automatic Message Accounting (AMA) recording. The account or project number must be input prior to dialing the called number. Advance Payment - Part or all of a payment required before the start of service limited to current months recurring charges in advance. Authorization Code - A numerical code, one or more of which may be assigned to a Customer, to enable Carrier to identify the origin of service of the Customer so it may rate and bill the call. All authorization codes shall be the sole property of Carrier and no Customer shall have any property or any other right or interest in the use of any particular authorization code. Automatic numbering identification (ANI) may be used as or in connection with the authorization code. Authorized User - A person, fmn or corporation authorized by the Customer to be an end-user of the service of the Customer. Automatic Numbering Identification (ANI) - A type of signaling provided by a local telephone company which automatically identifies the local exchange line from which a call originates. Commission - Idaho Public Utilities Commission. Common Carrier - An authorized company or entity providing telecommunications services to the public. Company - UCN, Inc., the issuer of this tariff. Customer - The person, fmn or corporation that orders service and is responsible for payment of charges and compliance with the tenns and conditions of this tariff. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company services. Customer Tenninal Equipment - Tenninal equipment provided by the Customer. Deposit - Refers to a cash or equivalent of cash security held as a guarantee for payment of the charges. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 1 Original Page No. SECTION 1 - DEFINITIONS (CONT' End Office - The LEC switching system office or serving wire center where Customer station loops are tenninated for purposes of interconnection to each other and/or to trunks. Equal Access - A form of dialed access provided by local exchange companies whereby interexchange calls dialed by the Customer are automatically routed to the Company s network. Presubscribed Customers may also route interexchange calls to the Company s network by dialing an access code supplied by the Company. Exchange Telephone Company or Telephone Company - Denotes any individual, partnership, association, joint- stock company, trust, or corporation authorized by the appropriate regulatory bodies to engage in providing public switched communication service throughout an exchange area, and between exchange areas within the LATA. ICB - Individual Case Basis. IXC or Interexchange Carrier - A long distance telecommunications seryice provider. Interruption - The inability to complete calls due to equipment malfunctions or human errors. Interruption shall not include, and no allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capability shortages. Nor shall Interruption include the failure of any service or facilities provided by a common carrier or other entity other than the Carrier. Any interruption allowance provided within this Tariff by Carrier shall not apply where service is interrupted by the negligence or willful act of the Customer, or where the Carrier, pursuant to the terms of this Tariff, terminates service because of non-payment of bills, unlawful or improper use of the Carrier s facilities or service, or any other reason covered by this Tariff or by applicable law. LATA - A Local Access and Transport Area established pursuant to the Modification of Final Judgment entered by the United States District Court for the District of Columbia in Civil Action No. 82-0192; or any other geographic area designed as a LATA in the National Exchange Carrier Association, Inc. Tariff F.C. No., or its successor tariff( s). LEC - Local Exchange Company refers to the dominant, monopoly local telephone company in the area also served by the Company. UCN, Inc. - DCN, Inc., issuer of this tariff. MontWy Recurring Charges - The monthly charges to the Customer for services, facilities and equipment, which continue for the agreed upon duration of the service. MOU - Minutes of Use. NECA - National Exchange Carriers Association. Non-Recurring Charge ("NRC") - The initial charge, usually assessed on a one-time basis, to initiate and establish serVice. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 1 Original Page No. SECTION 1 - DEFINITIONS (CONT' PBX - Private Branch Exchange. PIN - Personal Identification Number. See Authorization Code. Point of Presence ("POP") - Location where the Company maintains a facility for purposes of interconnecting to the Company s Network. Recurring Charges - Monthly charges to the Customer for services, and equipment, which continues for the agreed- upon duration of the service. Service - Any means of service offered herein or any combination thereof. Service Order - The written request for Company services executed by the Customer and the Company in the fonnat devised by the Company. The signing of a Service Order Form by the Customer and acceptance by the Company initiates the respective obligations of the parties as set forth therein and pursuant to this tariff. Serving Wire Center - A specified geographic point from which the vertical and horizontal coordinate is used in calculation of airline mileage. Shared Inbound Calls - Refers to calls that are tenninated via the Customer s Company-provided local exchange line. Shared Outbound Calls - Refers to calls in Feature Group (FGD) exchanges whereby the Customer s local telephone lines are presubscribed by the Company to the Company s outbound service such that" 1 + 1 O-digit number" calls are automatically routed to the Company s or an IXC's network. Calls to stations within the Customer s LATA may be placed by dialing "10XXX" or 101XXXX" with a "1+10-digit number. Station - The network control signaling unit and any other equipment provided at the Customer s premises which enables the Customer to establish communications connections and to effect communications through such connections. Subscriber - The person, firm, partnership, corporation, or other entity who orders telecommunications service from UCN, Inc.. Service may be ordered by, or on behalf of, those who own, lease or otherwise manage the pay telephone, PBX, or other switch vehicle from which an End User places a call utilizing the services of the Company. Switched Access Origination/Temrination - Where access between the Customer and the interexchange carrier is provided on local exchange company Feature Group circuits and the connection to the Customer is aLEC-provided business or residential access line. The cost of switched Feature Group access is billed to the interexchange carrier. Tenninal Equipment - Any telecommunications equipment other than the transmission or receiving equipment installed at a Company location. Usage Charges - Charges for minutes or messages traversing over local exchange facilities. User or End User - A Customer, Joint User or any other person authorized by a Customer to use service provided under this tariff. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS 1.1 Undertaking of the Company Scope 1.2 The Company undertakes to furnish communications service pursuant to the tenus of this tariff in connection with one-way and/or two-way information transmission between points within the State of Idaho. The Company is responsible under this tariff only for the services and facilities provided hereunder, and it assumes no responsibility for any service provided by any other entity that purchases access to the Company network in order to originate or temrinate its own services, or to communicate with its own customers. Shortage of Equipment or Facilities The Company reserves the right to limit or to allocate the use of existing facilities, or of additional facilities offered by the Company, when necessary because of lack of facilities, or due to some other cause beyond the Company s control. The furnishing of service under this tariff is subject to the availability on a continuing basis of all the necessary facilities and is limited to the capacity of the Company s facilities as well facilities the Company may obtain from other carriers to furnish service from time to time as required at the sole discretion of the Company. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.3 Terms and Conditions Service is provided on the basis of a minimum period of at least thirty (30) days, 24 hours per day. For the purpose of computing charges in this tariff, a month is considered to have 30 days. Except as otherwise stated in this tariff, Customers may be required to enter into written service orders which shall contain or reference a specific description of the service ordered, the rates to be charged, the duration of the services, and the terms and conditions in this tariff. Customers will also be required to execute any other documents as may be reasonably requested by the Company. At the expiration of the initial term specified in each Service Order, or in any extension thereof service shall continue on a month-to-month basis at the then current rates unless terminated by either party upon notice. Any termination shall not relieve the Customer of its obligation to pay any charges incurred under the service order and this tariff prior to termination. The rights and obligations which by their nature extend beyond the termination of the term of the service order shall survive such termination. In any action between the parties to enforce any provision of this tariff, the prevailing party shall be entitled to recover its legal fees and court costs from the non-prevailing party in addition to other relief a court may award. Service maybe terminated upon written notice to the Customer if: the Customer is using the service in violation of the tariff; or the Customer is using the service in violation of the law. This tariff shall be interpreted and governed by the laws of the State of Idaho regardless of its choice of laws provision. Any other Telephone Company may not interfere with the right of any person or entity to obtain service directly from the Company. No person or entity shall be required to make any payment incur any penalty, monetary or otherwise, or purchase any services in order to have the right to obtain service directly from the Company. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.4 Limitations on Liability Except as otherwise stated in this section, the liability of the Company for damages arising out of either: (1) the furnishing of its services, including, but not limited to, mistakes, omissions interruptions, delays, or errors, or other defects, representations, or use of these services; or (2) the failure to furnish its service, whether caused by acts or omission, shall be limited to the extension of allowances to the Customer for interruptions in service as set forth in Section 2. Except for the extension of allowances to the Customer for interruptions in service as set forth in Section 2., the Company shall not be liable to a Customer or third party for any direct, indirect special, incidental, reliance, consequential, exemplary or punitive damages, including, but not limited to, loss of revenue or profits, for any reason whatsoever, including, but not limited to, any act or omission, failure to perform, delay, interruption, failure to provide any service or any failure in or breakdown of facilities associated with the service. The liability of the Company for errors in billing that results in overpayment by the Customer shall be limited to a credit equal to the dollar amount erroneously billed or, in the event that payment has been made and service has been discontinued, to a refund of the amount erroneously billed. The Company shall be indenmified and saved harmless by the Customer from and against all loss liability, damage and expense, including reasonable counsel fees, due to: Any act or omission of: (a) the Customer; (b) any other entity furnishing service equipment or facilities for use in conjunction with services or facilities provided by the Company; or (c) common carriers or warehousemen, except as contracted by the Company; Any delay or failure ofperfonnance or equipment due to causes beyond the Company control, including but not limited to, acts of God, fIres, floods, earthquakes, hurricanes, or other catastrophes; national emergencies, insurrections, riots, wars or other civil commotions; strikes, lockouts, work stoppages or other labor difficulties; criminal actions taken against the Company; unavailability, failure or malfunction of equipment or facilities provided by the Customer or third parties; and any law, order, regulation or other action of any governing authority or agency thereof; Any unlawful or unauthorized use of the Company s facilities and services; Libel, slander, invasion of privacy or infringement of patents, trade secrets, or copyrights arising from or in connection with the material transmitted by means of Company- provided facilities or services; or by means of the combination of Company-provided facilities or services; Breach in the privacy or security of communications transmitted over the Company facilities; Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.4 Limitations on Liability (Cont' (Cont' d) Changes in any of the facilities, operations or procedures of the Company that render any equipment facilities or services provided by the Customer obsolete, or require modification or alteration of such equipment, facilities or services, or otherwise affect their use or performance, except where reasonable notice is required by the Company and is not provided to the Customer, in which event the Company s liability is limited as set forth in paragraph A. of this Subsection 2.1.4; Defacement of or damage to Customer premises resulting from the furnishing of services or equipment on such premises or the installation or removal thereof not due to negligence; Injury to property or injury or death to persons, including claims for payments made under Workers' Compensation law or under any plan for employee disability or death benefits, arising out of, or caused by, any acts or omission of the Customer, or the construction, installation, maintenance, presence, use or removal of the Customer facilities or equipment connected, or to be connected to the Company s facilities; Any noncompletion of calls due to network busy conditions; 10.Any calls not actually attempted to be completed during any period that service is unavailable; 11.And any other claim resulting from any act or omission of the Customer or patron(s) of the Customer relating to the use of the Company s services or facilities. The Company does not guarantee nor make any warranty with respect to installations provided by it for use in an explosive atmosphere. The Company makes no warranties or representations, EXPRESS OR IMPLIED, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability or fitness for a particular use, except those expressly set forth herein. Failure by the Company to assert its rights pursuant to one provision of this rate sheet does not preclude the Company from asserting its rights under other provisions. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.4 Limitations on Liability (Cont' Directory Errors - In the absence of gross negligence or willful misconduct, no liability for damages arising from errors or mistakes in or omissions of directory listings, or errors or mistakes in or omissions of listing obtainable from the directory assistance operator, including errors in the reporting thereof, shall attach to the Company. An allowance for errors or mistakes in or omissions of published directory listings or for errors or mistakes in or omissions of listing obtainable from the directory assistance operator shall be at the monthly tariff rate for each listing, or in the case of a free or no-charge directory listing, credit shall equal two times the monthly tariff rate for an additional listing, for the life of the directory or the charge period during which the error, mistake or omission occurs. With respect to Emergency 911 Service: This service is offered solely as an aid in handling assistance calls in connection with fITe police and other emergencies. The Company is not responsible for any losses, claims demands, suits or any liability whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other partY or person for any personal injury or death of any person or persons, and for any loss, damage or destruction of any property, whether owned by the Customer or others, caused or claimed to have been caused by: (1) mistakes, omissions, interruptions, delays, errors or other defects in the provision of service, of (2) installation, operation, failure to operate, maintenance, removal, presence condition, local or use of any equipment and facilities furnishing this service. Neither is the Company responsible for any infringement, nor invasion of the right of privacy of any person or persons, caused or claimed to have been caused directly or indirectly, b the installation, operation, failure to operate, maintenance, removal presence, condition, occasion or use of emergency 911 service features and the equipment associated therewith, or by any services furnished by the Company, including, but not limited to the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing emergency 911 service, and which arise out of the negligence or other wrongful act of the Company, its users agencies or municipalities, or the employees or agents of anyone of them. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.4 Limitations on Liability (Cont' With respect to Emergency 911 Service (Cont'd) When a Customer with a nonpublished telephone number, as deemed herein places a call to the emergency 911 service, the Company will release the name and address of the calling party, where such information can be determined, to the appropriate local government authority responsible for emergency 911 service upon request of such governmental authority. By subscribing to service under this rate sheet, the Customer acknowledges and agrees with the release of information as described above. The included tariff language does not constitute a determination by the Commission that a limitation of liability imposed by the Company should be upheld in a court of law. Acceptance for filing by the Commission recognizes that it is a court's responsibility to adjudicate negligence and consequential damage claims. It is also the court's responsibility to determine the validity of the exculpatory clause. 1.5 Notification of Service-Affecting Activities The Company will provide the Customer reasonable notification of service-affecting activities that may occur in normal operation of its business. Such activities may include, but are not limited to equipment or facilities additions, removals or rearrangements and routine preventative maintenance. Generally, such activities are not specific to an individual Customer but affect many Customers' services. No specific advance notification period is applicable to all service activities. The Company will work cooperatively with the Customer to determine the reasonable notification requirements. With some emergency or unplanned service-affecting conditions, such as an outage resulting from cable damage, notification to the Customer may not be possible. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Undertaking of the Company (Cont' 1.6 Provision of Equipment and Facilities The Company shall use reasonable efforts to make available services to a Customer on or before a particular date, subject to the provisions of and compliance by the Customer with, the regulations contained in this tariff. The Company does not guarantee availability by any such date and shall not be liable for any delays in commencing service to any customer. The Company shall use reasonable efforts to maintain only the facilities and equipment that it furnishes to the Customer. The Customer may not, nor may the Customer permit others to rearrange, disconnect, remove, attempt to repair, or otherwise interfere with any of the facilities or equipment installed by the Company, except upon the written consent of the Company. The Company may substitute, change or rearrange any equipment or facility at any time and from time to time, but shall not thereby alter the technical parameters of the service provided by the Customer. Equipment the Compa~y provides or installs at the Customer Premises for use in connection with the services the Compahy offers shall not be used for any purpose other than that for which it was provided. The Customer shall be responsible for the payment of service charges as set forth herein for visits by the Company s agents or employees to the Premises of the Customer when the service difficulty or trouble report results from the use of equipment or facilities provided by any other party other than the Company, including, but not limited to, the Customer. The Company shall not be responsible for the installation, operation, or maintenance of any Customer -provided communications equipment. Where such equipment is connected to the facilities furnished pursuant to this tariff, the responsibility of the Company shall be limited to the furnishing of facilities offered under this tariff and to the maintenance and operation of such facilities. Subject to this responsibility, the Company shall not be responsible for: (1)the transmission of signals by Customer-provided equipment or for the quality of, or defects in, such transmission; or (2)the reception of signals by Customer-provided equipment. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' 1.7 Undertaking of the Company (Cont' Non-routine Installation 1.8 1.9 At the Customer s request, installation and/or maintenance may be performed outside the Company s regular business hours or in hazardous locations. In such cases, charges based on cost of the actual labor, material, or other costs incurred by or charged to the Company will apply. installation is started during regular business hours but, at the Customer s request, extends beyond regular business hours into time periods including, but not limited to, weekends, holidays and/or night hours, additional hours may apply. Special Construction Subject to the agreement of the Company and to all of the regulations contained in this tariff special construction of facilities may be undertaken on a reasonable efforts basis at the request of the Customer. Special construction is that construction undertaken: where facilities are not presently available, and the~e is no other requirement for the facilities so constructed; of a type other than that which the Company would normally utilize in the furnishing of its services; over a route other than that which the Company would normally utilize in the furnishing of its services; in a quantity greater than that which the Company would normally construct; on an expedited basis; on a temporary basis until permanent facilities are available; involving abnormal costs; or in advance of its normal construction. Ownership of Facilities Title to all facilities provided in accordance with this tariff remains in the Company, its partners agents, contractors or suppliers. Issued: '--- Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Prohibited Uses 2.3 2.4 The services the Company offers shall not be used for any unlawful purpose or for any use as to which the Customer has not obtained all required governmental approvals, authorizations licenses, consents and permits. The Company may require applicants for service who intend to use the Company s offerings for resale and/or for shared use to file a letter with the Company confmning that their use of the Company s offerings complies with relevant laws and Conmllssion regulations, policies, orders and decisions. The Company may block any signals being transmitted over its Network by Customers which cause interference to the Company or other users. Customer shall be relieved of all obligations to make payments for charges relating to any blocked Service and shall indemnify the Company for any claim, judgment or liability resulting from such blockage. A customer, joint user, or authorized user may not assign, or transfer in any manner, the service or any rights associated with the service without the written consent of the Company. The Company will permit a Customer to transfer its existing service to another entity if the existing Customer has paid all charges owned to the Company for regulated communications services. Such a transfer will be treated as a disconnection of existing service and installation of new service, and non- recurring installation charges as stated in this tariff will apply. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 10 SECTION 2 - RULES AND REGULATIONS (CONT' Obligations of the Customer General The Customer is responsible for making proper application for service; placing any necessary order complying with tariff regulations; payment of charges for services provided. Specific Customer responsibilities include, but are not limited to the following: the payment of all applicable charges pursuant to this tariff; damage to or loss of the Company s facilities or equipment caused by the acts of omissions of the Customer; or the noncompliance by the Customer, with these regulations; or by fIre or theft or other casualty on the Customer Premises, unless caused by the negligence or willful misconduct of the employees or agents of the Company; providing at no charge, as specified from time to time by the Company, any needed personnel equipment space and power to operate Company facilities and equipment installed on the premises of the Customer, and the level of heating and air conditioning necessary to maintain the proper operating environment on such premises; obtaining, maintaining, and otherwise having full responsibility for all rights-of-way and conduits necessary for installation of fiber optic cable and associated equipment used to provide Communication Services to the Customer from the cable building entrance or property line to the location of the equipment space described in 2.1(C.). Any and all costs associated with obtaining and maintaining the rights-of-way described herein, including the costs of altering the structure to pennit installation of the Company-provided facilities, shall be borne entirely by, or may be charged by the Company to, the Customer. The Company may require the Customer to demonstrate its compliance with this section prior to accepting an order for service; Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. SECTION 2 - RULES AND REGULATIONS (CONT' Obligations of the Customer (Cont' General (Cont' providing a safe place to work and complying with all laws and regulations regarding the working conditions on the premises at which Company employees and agents shall be installing or maintaining the Company s facilities and equipment. The Customer may be required to install and maintain Company facilities and equipment within a hazardous area if, in the Company s opinion injury or damage to the Company s employees or property might result from installation or maintenance by the Company. The Customer shall be responsible for identifying, monitoring, removing and disposing of any hazardous material (e., asbestos) prior to any construction or installation work; complying with all laws and regulations applicable to, and obtaining all consents, approvals licenses and permits as may be required with respect to, the location of Company facilities and equipment in any Customer premises or the rights-of-way for which Customer is responsible under Section 2.3.1(D); and granting or obtaining pennission for Company agents or employees to enter the premises of the Customer at any time for the purpose of installing, inspecting, maintaining, repairing, or upon tennination of service as stated herein removing the facilities or equipment of the Company; not creating, or allowing to be placed, any liens or other encumbrances on the Company equipment or facilities; and making Company facilities and equipment available periodically for maintenance purposes at a time agreeable to both the Company and the Customer. No allowance will be made for the period during which service is interrupted for such purposes. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 12 SECTION 2 - RULES AND REGULATIONS (CONT' Obligations of the Customer (Cont' Liability of the Customer The Customer will be liable for damages to the facilities of the Company and for all incidental and consequential damages caused by the negligent or intentional acts or omissions of the Customer its officers, employees, agents, invites, or contractors where such acts or omissions are not the direct result of the Company s negligence or intentional misconduct. To the extent caused by any negligent or intentional act of the Customer as described in A. preceding, the Customer shall indemnify, defend and hold harmless the Company from and against all claims, actions, damages, liabilities, costs and expenses, including reasonable attorneys' fees , for (1) any loss, destruction or damage to property of any third party, and (2) any liability incurred by the Company to any third party pursuant to this or any other rate sheet of the Company, or otherwise, for any interruption of, interference to, or other defect in any service provided by the Company to such third party. The Customer shall not assert any claim against any other Customer or user of the Company services for damages resulting in whole or in part from or arising in connection with the furnishing of service under this rate sheet including, but not limited to, mistakes, omissions, interruptions delays, errors or other defects or misrepresentations, whether or not such other Customer or user contributed in any way to the occurrence of the damages, unless such damages were caused solely by the negligent or intentional act or omission of the other Customer or user and not by any act or omission of the Company. Nothing in this rate sheet is intended either to limit or to expand Customer s right to assert any claims against third parties for damages of any nature other than those described in the preceding sentence. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 13 SECTION 2 - RULES AND REGULATIONS (CONT' Customer Equipment and Channels General A User may transmit or receive information or signals via the facilities of the Company. The Company services are designed primarily for the transmission of voice-grade telephonic signals, except as otherwise stated in this tariff. A User may transmit any form of signal that is compatible with the Company equipment, but the Company does not guarantee that its services will be suitable for purposes other than voice-grade telephonic communication except as specifically stated in this tariff. 2.4.Station Equipment Tenninal equipment on the User s Premises and the electric power consumed by such equipment shall be provided by and maintained at the expense of the User. The User is responsible for the provision of wiring or cable to connect its terminal equipment to the Company Point of Connection. The Customer is responsible for ensuring that Customer-provided equipment connected to Company equipment and facilities is compatible with such equipment and facilities. The magnitude and character of the voltages and currents impressed on Company-provided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring shall be such as not to cause damage to the Company-provided equipment and wiring or injury to the Company s employees or to other persons. Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer s expense subject to prior Customer approval of the equipment expense. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 14 SECTION 2 - RULES AND REGULATIONS (CONT' Customer Equipment and Channels (Cont' 2.4.Interconnection of Facilities Any special interface equipment necessary to achieve compatibility between the facilities and equipment of the Company used for furnishing Communication Services and the channels facilities, or equipment of others shall be provided at the Customer s expense. Communications Services may be connected to the services or facilities of other communications carriers only when authorized by, and in accordance with, the terms and conditions of the tariffs of the other communications carriers that are applicable to such connections. Facilities furnished under this tariff may be connected to Customer-provided terminal equipment in accordance with the provisions of this tariff. All such terminal equipment shall be registered by the Federal Communications Commission pursuant to Part 68 of Title 47 Code of Federal Regulations; and all User-provided wiring shall be installed and maintained in compliance with those regulations. Users may interconnect communications facilities that are used in whole or in part for interstate communications to services provided under this tariff only to the extent that the user is an "End User" as defined in Section 69.2(m), Title 47;Code of Federal Regulations (1992 edition). Issued:Effective: Issued by:Paul J annan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 15 SECTION 2 - RULES AND REGULATIONS (CONT' 2.4 Customer Equipment and Channels (Cont' 2.4.4 Inspections Upon suitable notification to the Customer, and at a reasonable time, the Company may make such tests and inspections as may be necessary to determine that the Customer is complying with the requirements set forth in Section 2A.2A. for the installation, operation, and maintenance of Customer-provided facilities, equipment, and wiring in the connection of Customer-provided facilities and equipment to Company-owned facilities and equipment. If the protective requirements for Customer-provided equipment are not being complied with, the Company may take such action as it deems necessary to protect its facilities, equipment, and personnel. The Company will notify the Customer promptly if there is any need for further corrective action. Within ten days of receiving this notice, the Customer must take this corrective action and notify the Company of the action taken. If the Customer fails to do this, the Company may take whatever additional action is deemed necessary, including the suspension of service, to protect its facilities, equipment and personnel from harm. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 16 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements Payment for Service The Customer is responsible for the payment of all charges for facilities and services furnished by the Company to the Customer and to all Authorized Users by the Customer, regardless of whether those services are used by the Customer itself or are resold to or shared with other persons. The Customer is responsible for payment of any sales, use, gross receipts, excise, access or other local state, federal and 911 taxes, charges or surcharges (however designated) (excluding taxes on Company net income) imposed on or based upon the provision, sale or use of Network Services. The security of the Customer s PIN is the responsibility of the Customer. All calls placed using a PIN shall be billed to and shall be the obligation of the Customer. The Customer shall not be responsible for charges in connection with the unauthorized use of PINs arising after the Customer notifies the Company of the loss, theft, or other breach of security of such PINs. Customers will only be charged once, on either an interstate or intrastate basis, for any nonrecurring charges. Billing and Collection of Charges The Customer is responsible for payment of all charges incurred by the Customer or other Authorized Users for services and facilities furnished to the Customer by the Company. Nonrecurring charges are due and payable within thirty (30) days after the invoice date, unless otherwise agreed to in advance. The Company shall present invoices for recurring charges montWy to the Customer, in advance of the month in which service is provided, and Recurring Charges shall be due and payable within thirty (30) days after the invoice date. When billing is based on customer usage, charges will be billed montWy for the preceding billing periods. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 17 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Billing and Collection of Charges (Cont' When service does not begin on the fITst day of the month, or end on the last day of the month, the charge for the fraction of the month in which service was furnished will be calculated pro rata based on the actual number of days in the month. Billing of the Customer by the Company will begin on the Service Commencement Date, which is the fIrst day following the date on which the Company notifies the Customer that the service or facility is available for use, except that the Service Commencement Date may be postponed by mutual agreement of the parties, or if the service or facility is available for use, except that the Service Commencement Date may be postponed by mutual agreement of the parties, or if the service or facility does not confonn to standards set forth in this tariff or the- Service Order. Billing accrues through and includes the day that the service, circuit, arrangement or component is discontinued. If any portion of the payment is not received by the Company, or if any portion of the payment is received by the Company in funds that are not immediately available, within twenty (20) days of the mail date on the bill, then a late payment penalty shall be due the Company. The late payment penalty shall be that portion of the payment not received by the date due, minus any charges billed as local taxes, multiplied by 1.5%. The Customer will be assessed a charge of twenty dollars ($20.00) for each check or other payment type submitted by the Customer to the Company that a bank or other financial institution refuses to honor. If service is disconnected by the Company in accordance with Section 2.6 following and later restored, restoration of service will be subject to all applicable installation charges. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 18 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Disputed Bills In the event that a billing dispute occurs concerning any charges billed to the Customer by the Company, the Company may require the Customer to pay the undisputed portion of the bill to avoid discontinuance of service for non-payment. The Customer must submit a documented claim for the disputed amount. The Customer will submit all documentation as may reasonably be required to support the claim. All claims must be submitted to the Company within a reasonable period of time after receipt of billing for those services and in accordance with Ohio law. If the Customer does not submit a claim as stated above, the Customer waives all rights to filing a claim thereafter. Unless disputed, the invoice shall be deemed to be correct and payable in full by the Customer. the Customer is unable to resolve any dispute with the Company, then the Customer may file a complaint with the Idaho Public Utilities Commission, 472 West Washington, P.O. Box 83720 Boise, Idaho 83720-0074; 208-334-0300 or 1-800-432-0369. If the dispute is resolved in favor of the Customer and the Customer has withheld the disputed amount, no interest, credits or penalties will apply. Advance Payments To safeguard its interests, the Company may require a Customer to make an advance payment before services and facilities are furnished. The advance payment will not exceed an amount equal to the non-recurring charge(s) and one (1) month's charges for the service or facilities. The advance payment will be applied to the fITst full billing cycle statement and additional one (1) month advance payment will be required for each subsequent month. Advance payments do not accrue interest. An advance payment may be required in addition to a deposit. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 19 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Deposits The Company does not collect Customer deposits. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 20 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Discontinuance of Service Service may be disconnected after seven (8) days written notice for any of the followingreasons: The Customer did not pay undisputed delinquent bills for local exchange services or paid delinquent bill for local exchange services with any dishonored check. The Customer failed to make a security deposit or obtain a guarantee when one is required. The Customer failed to abide by the tenDS of a payment arrangement. The Customer misrepresented the Customer identity for the purpose of obtaining telephone service. The Company determines as prescribed by relevant state or other applicable standards that .the Customer is willfully wasting or interfering with service through improper equipment or otherwise. The Customer is using service( s) for which the Customer did not apply. At least 24 hours before actual termination, the Company will attempt to contact the Customer affected to apprise the Customer of the proposed termination action and steps to take to avoid or delay termination. Service will not be terminated in the event that formal or informal complaint concerning termination is filed with the Commission. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idahq Tariff No. 4 Section 2 Original Page No. 21 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Discontinuance of Service Service may be disconnected without notice and without incurring any liability for any of the following reasons: condition immediately dangerous or hazardous to life, physical safety or property exists, or it is necessary to prevent a violation of federal, state or local safety or health codes. The company is ordered to terminate service by any court, the Commission, or any other duly authorized public authority. In the event of fraudulent use of the Company s network, where the service(s) was ( were) obtained, diverted or used without the authorization or knowledge of the Company, the Company will discontinue service without notice and/or seek legal recourse to recover all costs involved in the enforcement of this provision. The Company has tried diligently to meet the notice requirements but has been unsuccessful in its attempt to contact the Customer affected. The Customer has misrepresented the Customer identity for purposes of obtaining telephone service and has no or an inadequate security deposit on file with the Company and has an outstanding bill exceeding $100. Upon the Customer s insolvency, assignment for the benefit of credits, filing for bankruptcy or reorganization, or failing to discharge an involuntary petition within the time permitted by law. Upon the Company s discontinuance of service to the Customer under Section 6 A. or 2.6 B., the Company, in addition to all other remedies that may be available to the Company at law or in equity or under any other provision of this tariff, may declare all future monthly and other charges that would have been payable by the Customer during the remainder of the tenn for which such services would have otherwise been provided to the Customer to be immediately due and payable (discounted to present value at six percent. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 22 SECTION 2 - RULES AND REGULATIONS (CONT' Payment Arrangements (Cont' Cancellation of Application for Service Applications for service cannot be canceled without the Company s agreement. Where the Company permits a Customer to cancel an application for service prior to the start of service or prior to any special construction, no charges will be imposed except for those specified below. Where, prior to cancellation by the Customer, the Company incurs any expenses in installing the service or in preparing to install the service that it otherwise would not have incurred, a charge equal to the costs incurred by the Company, less net salvage, shall apply, but in no case shall this charge exceed the sum of the charge for the minimum period of services ordered, including installation charges, and all charges others levy against the Company that would have been chargeable to the Customer had service commenced (all discounted to present value at six percent). Where the Company incurs any expense in connection with special construction, or where special arrangements of facilities or equipment have begun, before the Company receives a cancellation notice, a charge equal to the costs incurred by the Company, less net salvage, applies. In such cases, the charge will be based on such elements as the cost of the equipment, facilities, and material, the cost of installation, engineering, labor, and supervision, general and administrative expense, other disbursements, depreciation, maintenance, taxes, provision for return on investment, and any other costs associated with the special construction or arrangements. The special charges described in 2.A. through 2.C. will be calculated and applied on a case-by-case basis. Changes in Service Requested If the Customer makes or request material changes in circuit engineering, equipment specifications, service parameters, premises locations, or otherwise materially modifies any provision of the application for service, the Customer installation fee shall be adjusted accordingly. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 23 SECTION 2 - RULES AND REGULATIONS (CONT' Allowances for Interruptions in Service Interruptions in service that are not due to the negligence of, or mmcompliance with the provisions of this tariff by, the Customer or the operation or malfunction of the facilities, power or equipment provided by the Customer, will be credited to the Customer as set forth in 2.1 for the part of the service that the interruption affects. General Service Outage: A credit allowance will be given when service is interrupted, except as specified below. A service is interrupted when it becomes inoperative to the Customer , the Customer is unable to transmit or receive, because of a cross-talk, static or other transmission problem, the Company will respond to a Customer s report or such a service outage" in accordance with IDAPA 31.41.01 Rule 503. Customer s bills will be appropriately and automatically credited pursuant to the tenus of Rule 503. An interruption period begins when the Customer reports a service, facility or circuit to be inoperative and, if necessary, releases it for testing and repair. An interruption period ends when the service, facility or circuit is operative. If the Customer reports a service, facility or circuit to be interrupted but declines to release it for testing and repair, or refuses access to its premises for test and repair by the Company, the service, facility or circuit is considered to be impaired but not interrupted. No credit allowances will be made for a service, facility or circuit considered by the Company to be impaired. The Customer shall be responsible for the payment of service charges as set forth herein for visits by the Company s agents or employees to the premises of the Customer when the service difficulty or trouble report results from the use of equipment or facilities provided by any party other than the Company, including, but not limited to, the Customer. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 24 SECTION 2 - RULES AND REGULATIONS (CONT' Allowances for Interruptions in Service (Cont' Limitations of Allowances No credit allowance will be made for any interruption in service: Due to the negligence of or noncompliance with the provisions of this rate sheet by any person or entity other than the Company, including, but not limited to, the Customer; Due to the failure of power, equipment, systems, connections or services not provided by the Company; Due to circumstances or causes beyond the reasonable control of the Company; During any period in which the Company is not given full and free access to its facilities and equipment for the purposes of investigating and correcting interruptions; A service will not be deemed to be interrupted if a Customer continues to voluntarily make use of such service. If the service is interrupted, the Customer can get a service credit, use another means of communications provided by the Company (pursuant to Section 2.3), or utilize another service provider; During any period when the Customer has released service to the Company for maintenance purposes or for implementation of a Customer order for a change in service arrangements; That occurs or continues due to the Customer s failure to authorize replacement of any element of special construction; and That was not reported to the Company within thirty (30) days of the date that service was affected. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 25 SECTION 2 - RULES AND REGULATIONS (CONT' Allowances for Interruptions in Service (Cont' Use of Another Means of Communication If the Customer elects to use another means of communications during the period of interruption, the Customer must pay the charges for the alternative service used. 6.4 Application for Credits for Interruptions in Service Credits for interruptions in service that is provided and billed on a flat rate basis for a miirimum period of at least one month, beginning on the date that billing becomes effective, shall in no event exceed an amount equivalent to the proportionate charge to the Customer for the period of service during which the event that gave rise to the claim for a credit occurred. A credit allowance is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. For calculating credit allowances, every month is considered to have thirty (30) days. A credit allowance will be given for interruptions of thirty (30) minutes or more. Two or more interruptions of fifteen (15) minutes or more during anyone 24-hour period shall be combined into one cumulative interruption. Interruptions of 24 Hours or Less Len th of Interru tion Less than 30 minutes 30 minutes u to but not including 3 hours 3 hours u to but not includin 6 hours 6 hours u to but not includin 9 hours 9 hours u to but not includin 12 hours 12 hours u to but not includin 15 hours 15 hours u to but not including 24 hours Amount of Service to be Credited None 1110 Da liS Day 2/5 Day 3/5 Day 4/5 Day One Day Interruptions Over 24 Hours and Less Than 72 Hours Interruptions over 24 hours and less than 72 hours will be credited liS day for each 3-hour period or fraction thereof. No more than one full day s credit will be allowed for any period of 24 hours. Interruptions Over 72 Hours Interruptions Over 72 hours will be credit 2 days for each full 24-hour period. No more than thirty (30) days credit will be allowed for anyone-month period. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 26 SECTION 2 - RULES AND REGULATIONS (CONT' Allowances for Interruptions in Service (Cont' Cancellation for Service Interruption Cancellation or termination for service interruption is pennitted only if any circuit experiences a single continuous outage of 8 hours or more or cumulative service credits equaling 16 hours in a continuous 12- month period. The right to cancel service under this provision applies only to the single circuit that has been subject to the outage or cumulative service credits. Use of Customer s Service by Others Joint Use Arrangements Joint use arrangements will be pennitted for all services provided under this tariff. From each joint use arrangement, one member will be designated as the Customer responsible for the manner in which the joint use of the service will be allocated. The Company will accept orders to start, rearrange, relocate or discontinue service only from the designated Customer. Without affecting the Customer s ultimate responsibility for payment of all charges for the service, each joint user shall be responsible for the payment of the charges billed to it. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 28 SECTION 2 - RULES AND REGULATIONS (CO NT' D) Customer Liability for Unauthorized Use of the Network Unauthorized use of the network occurs when a person or entity that does not have actual, apparent or implied authority to use the network, obtains the Company s services provided under this tariff. 11.1 Customer Liability for Fraud and Unauthorized Use of the Network The Customer is liable for the unauthorized use of the network obtained through the fraudulent use of a Company calling card, if such a card is offered by the Company, or an accepted credit card provided that the unauthorized use occurs before the Company has been notified. A Company calling card is a telephone calling card issued by the Company at the Customer request, which enables the Customer or user( s) authorized by the Customer to place calls over the Network and to have the charges for such calls billed to the Customer s account. An accepted credit card is any credit card that a cardholder has requested or applied to and received, or has signed, used, or authorized another person to use to obtain credit. Any credit card issued as a renewal or substitute in accordance with this paragraph is an accepted credit card when received by the cardholder. The Customer must give the Company written or oral notice that an unauthorized use of a Company calling card or an accepted credit card has occurred or may occur as a result of loss and/or theft. The Customer is responsible for payment of all charges for calling card services furnished to the Customer or to users authorized by the Customer to use service provided under this rate sheet unless due to the negligence of the Company. This responsibility is not changed due to any use misuse or abuse of the Customer s service or Customer-provided equipment by third parties, the Customer s employees, or the public. The liability of the Customer for unauthorized use of the Network by credit card fraud will not exceed the lesser of fifty dollars ($50.00) or the amount of money, property, labor, or services obtained by the unauthorized user before notification to the Company. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 29 SECTION 2 - RULES AND REGULATIONS (CONT' Notices and Communications 2.12.The Customer shall designate on the Service Order an address to which the Company shall mail or deliver all notices and other communications, except that the Customer may also designate a separate address to which the Company s bills for service shall be mailed. 12.The Company shall designate on the Service Order an address to which the Customer shall mail or deliver all notices and other communications, except that Company may designate a separate address on each bill for service to which the Customer shall mail payment on that bilL 12.3 Except as otherwise stated in this tariff, all notices or other communications required to be given pursuant to this tariff will be in writing. Notices and other communications of either party, and all bills mailed by the Company, shall be presumed to have been delivered to the other party on the third business day following placement of the notice, communication or bill with the u.S. Mail or a private delivery service, prepaid and properly addressed, or when actually received or refused by the addressee, whichever occurs fIrst. 12.4 The Company or the Customer shall advise the other party of any changes to the addresses designated for notices, other communications or billing, by following the procedures for giving notice set forth herein. Taxes, Fees and Surcharges The Company reserves the right to bill any and all applicable taxes, fees and surcharges in addition to the nonnal rates and charges for services provided to the Customer. Taxes and fees include, but are not limitedto: Federal Excise Tax, State Sales Tax, Municipal Tax, and Gross Receipts Tax. Unless otherwise specified in this tariff, such taxes, fees and surcharges are in addition to rates as quoted in this tariff and will be itemized separately on Customer invoices. Idaho Universal Service Surcharge All Customers will be assessed a surcharge to support the Idaho Universal Service ("WUSF" program. The WUSF Surcharge will be based on a percentage of the Customer s total local billing including any nonrecurring, recurring, usage and per call charges. This surcharge will appear as a separate line item on the Customer s bill. The percentage applied to the Customer s local billing will be equal to the assessment percentage paid by the Company as determined by Idaho law or Commission rules rounded up by the nearest whole percent, and may vary from time to time as required by Idaho law or Commission rules. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 30 SECTION 2 - RULES AND REGULATIONS (CONT' 14. Telephone Assistance Program Definition 14. 14. The Telephone Assistance Program (TAP) or Lifeline, provides for a discount on the recurring monthly rate for the provision of local residential service for certain Medicaid eligible customers. Eligibility The TAP discount is only available to residence customers who meet eligibility requirements established by Senate Enrolled Act No. 45, enacted by the Idaho legislature in 1991. To be considered eligible, the applicant must receive Medicaid benefits under Title XIX of the Social Security Act. Subscription to expanded services will only be allowed at the principal's residence of those recipient physically handicapped customers certified by the Idaho Department of Health and Social Services. The applicant must provide proof to the Company that he/she is certified as income eligible to receive the above benefits. After initial contact the Customer is sent an application form to be completed by the Customer or authorized representative of the Customer, as designated by the appropriate state agencies and identified as so authorized on the Customers card for the above benefits. The monthly discount to eligible customers will be $4.35 or the same amount as the FCC's end user common line charge, whichever is greater. The discount will be applied to the following local exchange offerings: Individual flat rate residential service. In no case will the discount exceed the rate charged for the grade of residential service subscribed to be each individual. Funding The total cost of providing the TAP shall be funded from a uniform monthly surcharge of $0.01 to each residential access line and each business access line, not to exceed 100 lines per customer. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 31 SECTION 2 - RULES AND REGULATIONS (CONT' Telephone Assistance Program (Cont' 14.4 Terms and Conditions The TAP discount will begin with the date the Company receives a valid application from the customer or when new service is established for a qualifying customer. The discount will be prorated on the basis of a 30-day month from the effective date of the customer application. The regular nonrecurring charges, terms and conditions applicable to the service offerings specified in 2.14 will apply. The nonrecurring charges to change to or from this program due to eligibility status will be waived. The discount is applicable only to a single residence line at the principal residence of the eligible customer. 14.Telephone Assistance Program Monthly Credits Federal Assistance Program Federal Credit (1) USOC Monthl Credit ASGFX $4.35 ASGF2 $3. Federal Credit (1) State Telephone Assistance Program Credit State Credit (2)ASGSX $4.35 (1)The FCC Lifeline Program consists of a monthly federal baseline support of $4.35 (ASGFX). An additional $1.75 in Federal Lifeline support is also provided, plus an additional $1.75 which is the maximum FCC Lifeline match of the amount of the Idaho Telephone Assistance Program. The additional support totals $3.50 (ASGF2). The FCC Lifeline support amount cannot exceed $7.85. (2)The monthly credit (ASGSX) reflects the $4.35 credit for the Idaho Telephone Assistance Program. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 32 SECTION 2 - RULES AND REGULATIONS (CONT' E911 Service Surcharge All Customers will be assessed a per line surcharge to support local E911 Service Program The E911 Surcharge will be based on a monthly snapshot of lines associated with each Customer s account. No fractional debits or credits will be given. This surcharge will appear as a separate line item on the Customer s bill. The amount of the surcharge will be equal to the per line assessment paid by the Company as determined by local jurisdictional assessments rounded up to the nearest whole cent, and may vary from time to time as required by Idaho law, Commission rules or local jurisdiction requirements. Idaho Telecommunications Relay Service Surcharge All Customers will be assessed a per line surcharge to support he Idaho Telecommunications Relay Service program. The surcharge will be based on a monthly snapshot of lines associated with each Customer account. No fractional debits or credits will be given. This surcharge will appear as a separate line item on the Customer s bill as the WY Relay System. The amount of the surcharge will be equal to the per line assessment paid by the Company as determined by Idaho law or Commission rules rounded up to the nearest whole cent, and may vary from time to time as required by Idaho law or Commission rules. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 2 Original Page No. 33 SECTION 2 - RULES AND REGULATIONS (CONT' 17. Miscellaneous Provisions 17. Telephone Number Changes Whenever any Customer s telephone number is changed after a directory is published, the Company shall intercept all calls to the former number for at least one hundred and twenty (120) days and give the calling party the new number provided existing central office equipment will pennit, and the Customer so desires. When service in an existing location is continued for a new Customer, the existing telephone number may be retained by the new Customer only if the former Customer consents in writing, and if all charges against the account are paid or assumed by the new Customer. Maintenance and Operations Records Records of various tests and inspections, to include non-routine corrective maintenance actions or monthly traffic analysis summaries for network administration, necessary for the purposes of the Company or to fulfill the requirements of the Commission rules shall be kept on file in the office of the Company as required under Commission rules. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 3 Original Page No. SECTION 3 - SERVICE AREAS Exchange Service Areas Local exchange services are provided, subject to availability of facilities and equipment, in areas currently served by the following Incumbent LECs: 1) Qwest Corporation. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 4 Original Page No. SECTION 4 - BASIC SERVICES AND RATES Call Timing for Usage Sensitive Services Where charges for a service are specified based on the duration of use, such as the duration of a telephone call, the following rules apply: 1.1 Calls are measured in durational increments identified for each service. All calls which are fractions of a measurement increment are rounded up to the next whole unit. 1.2 Timing on completed calls begins when the call is answered by the called party. Answering is detennined by hardware answer supervision in all cases where this signaling is provided by the terminating local carrier and any intermediate carrier( s). 1.3 Timing terminates on all calls when the calling party hangs up or the Company s network receives an off-hook signal from the tenninating carrier. Distance Calculations The Company does not offer distance sensitive services. Rate Periods for Time of Day Sensitive Services The Company does not offer time of day sensitive services. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 4 Original Page No. SECTION 4 - BASIC SERVICES AND RATES (Cont' 4.4 Local Exchange Service 4.4.General The Company offers Basic Local Service to residential customers seeking basic local exchange services. Voice Mail and other Custom Calling Features are available to Basic Local Service customers by selecting such services a la carte. The Company provides Customers with the option of obtaining a Primary Line and Secondary Line per account: Primary Line The initial residential local exchange access line per account. Secondary Line The second or additional residential local exchange access line, billed to the same address as the Primary Line, the Secondary Line will share the monthly call allowance with the Primary Line. The Secondary Line does not automatically include or share any Custom Calling Features. Feature Packages may be purchased separately. Should a Customer with both lines opt to disconnect the Primary Line, the remaining Secondary Line will automatically convert to a Primary Line with all features and functionality of such, and at the Primary Line monthly recurring rate. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 4 Original Page No. Local Dialtone Service SECTION 4 - BASIC SERVICES AND RATES (Cont' General The Company offers local dialtone service to customers in the Exchange Areas listed in Section 1. Local dialtone service allows customers to initiate and terminate calls within their local calling areas. Rates Service Connection Fee, one-time charge per line: Primary Line Secondary Line $49.95* $49.95* $39.95** $39.95** ** Applies to invoices for 2nd through 5th Month after Service Connection Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 $34.95*** $34.95*** ** Applies to all invoices following 5th Month after Service Connection Issued:Effective: * Includes rust montWy payment Initial MontWy Rate Primary Line Secondary Line Issued by: MontWy Rate Primary Line Secondary Line DCN, Inc.Idaho Tariff No. 4 Section 4 Original Page No. SECTION 4 - BASIC SERVICES AND RATES (Cont' Basic Local Service Package General Basic Local Service Package provides customers with local dialtone service and includes the Customer Calling features listed below: Caller ID - Allows a Customer to see a caller s number previewed on a display screen before the call is answered. Caller ID requires the use of specialized CPE not provided by the Company. Call Waiting - Call Waiting provides a tone signal to indicate to a Customer already engaged in a telephone call that a second caller is attempting to dial in. This feature permits the Customer to place the fITst call on hold, answer the second call and then alternate between both calls. Three Way Calling - Permits the Customer to add a third party to an established connection. When the third party answers, a two-way conversation can be held before adding the original party for a three-way conference. Rates Service Connection Fee, one-time charge per line: Primary Line Secondary Line $59.95* $59.95* * Includes fIrst monthly payment Initial Monthly Rate Primary Line Secondary Line $49.95** $49.95** ** Applies to invoices for 2nd through 5th Month after Service Connection Monthly Rate Primary Line Secondary Line $44.95*** $44.95*** ** Applies to all invoices following 5th Month after Service Connection Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. I SECTION 5 -MISCELLANEOUS SERVICES AND RATES Service Change Charges Non-recurring charges apply to processing Service Orders for new service, for changes in service, and for changes in the Customer s primary interexchange carrier (PIC) code. 1.1 Service Order Charges Transfer of Service Charge. Primary Line - applies to the first line of a Transfer of Service Order (TOS), when a customer requests a move or change in physical location. This charge applies. whether a customer changes telephone number or not. If, in addition, the Customer requests the telephone number be changed, a separate charge may apply. Transfer of Service Charge. Secondary Line - applies to the second, or third, etc., line of a Transfer of Service Order (TOS), when a customer requests a move or change in physical location. This charge applies whether a customer changes telephone number or not. If, in addition, the Customer requests the telephone number be changed, a separate charge may apply. Technician Dispatch Charge - A separate Technician Dispatch Charge applies, in addition to all other charges for the visit, when a visit to the Customer s premises is necessary to isolate a problem reported to the Company but identified by the Company s technician as attributable to Customer-provided equipment or inside wire. This charge also applies for visits by the Company s agents or employees, at the Customer s request, to the Premises of the Customer when the Customer fails to meet the Company s agent or employees for the prearranged appointment as requested. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Service Order and Change Charges (Cont' 1.2 Change Order Charges Change Order Charges apply to work associated with providing exchange line service or customer- requested changes to existing services. One charge applies for each change order requested by the customer. If multiple changes listed below are requested by the Customer and occur on the same order/request one charge only applies. A Change Order Service Charge applies to the following customer- initiated changes: Custom Calling Feature Change Order - applies when a Customer requests a change, adding or removing a custom calling feature. Toll Restriction Fee Order - applies when a Customer requests a change, adding or removing Toll Restriction Service. Telephone Number Change Order - applies to each telephone number change request/order. Listing Change Charge - applies when a Customer requests/orders a change to add or delete a white pages listing or requests a change to add/delete listings. This charge also applies to request for Non-Published or Non-Listed numbers. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Service Order and Change Charges (Cont' 1.3 Rates Issued:Effective: Issued by: Service Order Charges Primary Service Connection Charge Secondary Service Connection Charge Transfer of Service Charge, Primary Line Transfer of Service Charge, Secondary Line Technician Dispatch Charge Service Order Charge Residence $40. $20. $75. N/A Change Order Service Charges Custom Calling Feature Change Order Toll Restriction Fee Order Telephone Number Change Order Listing Change Charge $15. $5. $5. $5. *Service Connection charges are listed with the rates for each specific service tariffed. Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Restoration of Service A restoration charge applies to the restoration of suspended service and facilities because of nonpayment of bills and is payable at the time that the restoration of the suspended service and facilities is arranged. The restoration charge does not apply when, after disconnection of service, service is later re-installed. Per occasion Residence $25. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Reserved for Future Use Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' 5.4 Public Telephone Surcharge In order to recover the Company s expenses to comply with the FCC's pay telephone compensation plan. effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all intrastate calls that originate from any pay telephone used to access Company provided services. This surcharge which is in addition to standard tariffed usage charges and any applicable service charges and surcharges associated with service, applies for the use of the instrument used to access Company provided service and is unrelated to the service accessed from the pay telephone. Pay telephones include coin-operated and coinless phones owned by local telephone companies independent companies and interexchange carriers. The Public Pay Telephone Surcharge applies to the initial completed call and any reoriginated call (e., using the "#" symbol). The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by inserting coins during the progress of the call. Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be billed on a subsequent invoice after the Company has obtained information from a carrier that the originating station is an eligible pay telephone. Rate Per Call:$0.30 Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5-MISCELLANEODS SERVICES AND RATES (Cont' Custom Calling Features The features in this section are made available to Residential Customers on a per use basis. All features are provided subject to availability. Customers may utilize each feature by dialing the appropriate access code. The Customer will be billed the per feature activation charge shown in the table below each time a feature is used by the Customer. Transmission levels for calls forwarded or calls placed or received using optional calling features may not be acceptable for all or some uses in some cases. Feature Descriptions Call Forwarding - Fixed. Busy Line No Answer - This feature, when activated, redirects attempted terminating calls to another Customer-specified line. Call originating ability is not affected by Call Forwarding - Fixed, Busy Line No Answer. The calling party is billed for the call to the called number. If the forwarded leg of the call is chargeable, the Customer with the Call Forwarding - Fixed, Busy Line No Answer is billed for the forwarded leg of the call. Calls cannot be transferred to an International Direct Distance Dialing number. Speed Calling - This feature allows a user to dial selected numbers by means of an abbreviated code. This feature is available in either an 8 number or a 30 number capacity. The Speed Calling list can only accommodate a number consisting of 15 digits or less. Caller ill - Allows a Customer to see a caller s telephone number previewed on a display screen before the call is answered. Caller ill requires the use of specialized CPE not provided by the Company Caller ID with Name - Allows a Customer to see a caller s name and number previewed on a display screen before the call is answered. Caller ID with Name requires the use of specialized CPE not provided by the Company. Call Forwarding - A Customer activated feature that automatically transfers all incoming calls from the Customer s telephone number to another dialable telephone number until the Customer deactivates the feature. If forwarded to a long distance number the Subscriber will incur the long distance charges. Call Trace - Allows a called party to initiate an automatic trace of the last call received. Call Trace is available on a usage basis only. Call Blocking - Allows Customer to block calls from different telephone numbers. A screening list is created by Customer either by adding the last number associated with the line (incoming or outgoing) or by pre-selecting the telephone number to be blocked. Callers from such numbers hear an announcement that the calling party is not accepting calls and Customer s phone will not flng. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Custom Calling Features Feature Descriptions (Cont' Call Waiting - Call Waiting provides a tone signal to indicate to a Customer already engaged in a telephone call that a second caller is attempting to dial in. This feature permits the Customer to place the fITst call on hold, answer the second call and then alternate between both calls. Call Waiting with Caller ID with Name - Call Waiting with Caller ID with Name provides a tone signal to indicate to a Customer already engaged in a telephone call that a second caller is attempting to dial in and allows a Customer to see a caller s name and number previewed on a display screen. This feature permits the Customer to place the fIrst call on hold, answer the second call and then alternate between both calls. Three Way Calling - Permits the Customer to add a third party to an established connection. When the third party answers, a two-way conversation can be held before adding the original party for a three-way conference. Call Return - Allows Customer to automatically dial the number of last incoming call, whether or not Customer answered phone. Anonymous Call Rejection - Allows you to refuse calls from those who have blocked their numbers. Repeat! Auto Dial - A feature that, when activated, automatically checks a busy number and when the line is free, rings the Customer back and completes the calL Caller Identification Blocking: Allows the name and number of the calling party to be blocked from being transmitted when placing outbound calls. Per Call Blocking: To activate per-call blocking, a Customer dials a special code prior to placing a calL Blocking will be activated for that outgoing call only. There is no charge for using per call blocking, and it is provided on an unlimited basis. Per Line Blocking: When blocking is established on the line, it can be deactivated by dialing a code before each call. This one call unblock allows the name and/or number to be sent for that one call only. There is no charge for per line blocking. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. Custom Calling Features SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Rates FEATURE Call Forwarding Speed Calling Caller ill Caller ID with Name Call Trace Call Blocking Call Waiting Call Waiting with Caller ID with Name Three Way Calling Call Return Anonymous Call Rejection Repeat! Auto Dial Caller Identification Blocking Per Call Blocking Per Line Blocking RATE $0. $3. $3. $5. $0. $2. $3. $5. $3. $0. $2. $0. $0. No charge No charge BILLED Per use MRC MRC MRC Per use MRC MRC MRC MRC Per use MRC Per use Per use Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 10 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Assistance Services A Customer may obtain assistance, for a charge, in determining a telephone number by dialing Directory Assistance Service. Basic Directory Assistance The rates specified following apply when Customers request Company assistance in detennining telephone numbers of Customers who are located within the State. A maximum of two (2) requested telephone numbers are allowed per call. Exemptions A business or residence main telephone exchange line may be registered for exemption from Directory Assistance charges where one of the users of the line is considered to be legally blind, visually or physically handicapped, or where the user s handicap prevents the dialing of a telephone in a conventional manner or pennits only the dialing of " Requests for exemption must be accompanied by certification of the handicap. Acceptable certifications include those signed by a physician, issued by a state agency qualified to certify such handicaps or pre-existing certifications establishing visual or physical inability to use a directory such as those which qualify the handicapped person for an income tax exemption or social security benefits on the basis of blindness or physical disability or for use of the facilities of any agency for the blind. Allowances There are no call allowances for Directory Assistance Service. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 11 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Assistance Services (Cont' Rates Basic Directory Assistance Direct dialed, per call Residence $0. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 12 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Busy Line Verification and Emergency Interrupt Service Upon request of a calling party, the Company will verify a busy condition on a designated local service line. The operator will determine if the line is clear or in use and report to the calling party. At the request of the Customer, the operator will interrupt the call on the busy line. Emergency Interruption is only permitted in cases where the calling party indicates an emergency exists and requests interruption and is perfonned once the line status has been determined through the Busy Line Verification process. If the Customer has the operator interrupt a call, both the Busy Line Verification and the Emergency Interrupt charge will apply. No charge will apply when the calling party advises that the call is to or from an official public emergency agency. Busy Verification and Interrupt Service is furnished where and to the extent that facilities permit. The Customer shall indemnify and save the Company harmless against all claims that may arise from either party to the interrupted call or any person. Busy Line Verification, each occasion Per Call $2. Emergency Interruption $2. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 DCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Listing Service General The following rates and regulations apply to standard listings in light face type in the white pages (alphabetical section) of the telephone directory and to the Directory Assistance records of the Company. Directory listings are limited to such information as is essential to the identification of the listed party. The listing of a service, commodity, or trade name is not permitted unless it is the name, or an integral part of the name, under which the Customer does business. A listing is limited to one line in the directory, except where in the judgment of the Company, more than one line is required to identify the Customer properly. In such cases, the additional lines required are provided at no extra charge. Dual name listings are permitted as a regular directory listing for residential service. Listing services are available with all classes of main telephone exchange service. Listings Primary Listing One listing, termed the primary listing, is included with each exchange access line and each joint user. UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 14 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Listing Service (Cont' Listings (Cont'd) Additional Listings Additional listings may be the listings of individual names of the Customer and members of the Customer s household, tenants of residential Customers who lease the Customer premises for less than one year and do not occupy the premises at the same time as the Customer, members of a ftml, officers of a corporation, employees of the Customer or other persons associated in business with the Customer, a business which the Customer owns and cross reference and alternate number listings. Ordinarily, all additional listings are of the same address and telephone number as the primary listings, except as provided for joint user and alternate number listings. Special Types of Additional Listings include: Duplicate Listings - A listing of another name by which the customer is known such as a nickname, abbreviated name, a name commonly spelled in more than one way, and a name consisting of several words which the public conunonly rearranges. The listing may be complete or in a cross-reference fonn. Alternate Telephone Numbers - A listing which refers calling parties to another telephone number at certain hours or on certain days or in case no answer is received on the call to the primary number. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 15 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Listing Service (Cont'd) Listings (Cont' onpublished Service The telephone numbers of nonpublished service are not listed in either the Company alphabetical directory or Directory Assistance records available to the general public. Incoming calls to nonpublished service will be completed by the Company only when the calling party places the call by number, and no exception will be made, nor will the Customer be called to detemrine whether he/she wishes to receive the call, even though it appears that the calling party desires the connection because of an emergency. The Company is not responsible for any claims made or liability arising from failure to receive calls because of this arrangement. The Subscriber indemnifies(i., promises to reimburse the Company for any amount the Company must pay as result of) and save the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of a non-published service or the disclosing of said number to any person. Nonlisted Service Nonlisted service means the Customer s telephone number is not listed in the directory, but it does appear in the Company s Directory Assistance Records. The Company is not responsible for any claims made or liability arising from failure to receive calls because of this arrangement. The Subscriber indemnifies (i., promises to reimburse the Company for any amount the Company must pay as a result of) and save the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of a nonlisted service. Issued:Effective: Issued by:Paul Jarman President 14870 South Pony Express Road Bluffdale, Utah 84065 UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 16 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Directory Listing Service (Cont' Rates and Charges Per Month Primary Listings Additional Listings Residence Nonpublished Service Residence N onlisted Service Residence Alternate Listings Residence $0. $0. $1. $1.00 $0. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 Idaho Tariff No. 4 Section 5 Original Page No. 17 UCN, Inc. SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Carrier Presubscription General Carrier Pre subscription is a procedure whereby a Customer designates to the Company the carrier which the Customer wishes to be the carrier of choice for intraLA T A and interLA T A toll calls. Such calls are automatically directed to the designated carrier, without the need to use carrier access codes or additional dialing to direct the call to the designated carrier. Presubscription does not prevent a Customer who has presubscribed to an intraLATA or interLATA toll carrier from using carrier access codes or additional dialing to direct calls to an alternative long distance carrier on a per call basis. Effective:Issued: Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 Issued by: UCN, Inc.Idaho Tariff No. 4 Section 5 Original Page No. 18 SECTION 5 -MISCELLANEOUS SERVICES AND RATES (Cont' Toll Restriction Service Provides for Exchange Access lines or trunks to be restricted from dialing billable toll calls. Directly dialed calls to 700/900 services and operator dialed calls billed to the line are not allowed. This arrangement does allow Calling Card calls, Collect calls, Third Number calls, and direct dialed calls to 911 Directory Assistance and Toll Free services. This service is available where facilities permit. 10.Rates Nonrecurring charge, per line Monthly, per line Residence $8. *For nonrecurring charges associated with Toll Restriction Service, see Section 5.1 of this tariff. Issued:Effective: Issued by:Paul Jannan President 14870 South Pony Express Road Bluffdale, Utah 84065 EXHIBIT 5 AFFIDAVIT OF COMPLIANCE WITH THE RULES OF THE STATE OF IDAHO , Paul Jarman , am the President and CEO of the Applicant herein. do hereby certify under the pains and penalties of perjury that the Applicant is familiar with and intends to adhere to the laws of the state of Idaho and the Rules and Orders of the Commission , including any quality of service standards established by the Commission. Executed this 1+A ..A day of JJ,.b'/At~r '1-2005. Paul Jarman UCN , Inc. Notary: I~ ~~Jr NOTAnY PUBLIC KIMM E. Pt\RTR'DGE 634 E. OHAPEH WOODS WAY DRAPER, UT 84020 MY COMMISSION EXPIRESMAY 01,2005 STATE OF UTAH My commission expires /-. VERIFICATION , Paul Jarman , am the President and CEO of the Applicant herein. do hereby verify that I have read the application and am familiar with its contents. The matters stated therein are true and correct to the best of my knowledge and belief. I do declare under penalty of perjury under the laws of the State of Idaho that the foregoing is true and correct. Executed this 11h day of j4)-/(i.A,r '/' 2005. Notary: tJ4/r My commission expires ~J( tiS NOTARY PUBLIC KIMM E. PARTRIDGE 634 E. DnA-PEn WOODS WAY DRAPER, UT 84020 MY COMMISSION EXPIRES MAY 01 2005 STATE OF UTAH