HomeMy WebLinkAboutApplewood Communications Corp.pdfAPPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
1
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions, regulations, and rates applicable to the furnishing of
service or facilities for Telecommunications Services furnished by Applewood Communications
Corporation, with principle offices at 275 Seventh Avenue, Suite 2000, New York, NY 10001.
The toll free number for customer is 877-823-1223. This tariff applies for services furnished
within the State of Idaho. This tariff is on file with the Idaho Public Utilities Commission, and
copies may be inspected, during normal business hours, at the company’s principle place of
business.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
2
CONCURRING, CONNECTING OR
OTHER PARTICIPATING CARRIERS
1. Concurring Carriers – None
2. Connecting Carriers – None
3. Other Participating Carriers – None
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
3
CHECK LIST
The sheets of this tariff are effective as to the date shown at the bottom of this respective
sheet(s). Original and revised sheets as named below comprise all changes from the original
tariff and are currently in effect as of the date on the bottom of this sheet.
SHEET REVISION
1 Original
2 Original
3 Original
4 Original
5 Original
6 Original
7 Original
8 Original
9 Original
10 Original
11 Original
12 Original
13 Original
14 Original
15 Original
16 Original
17 Original
18 Original
19 Original
20 Original
21 Original
22 Original
23 Original
*New or Revised Sheet
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
4
TABLE OF CONTENTS
Page
Title Sheet………………………………………………………………………………………… 1
Concurring, Connecting or Other Participating Carriers ………………………………………….2
Check Sheet ……………………………………………………………………………………….3
Table of Contents …………………………………………………………………………………4
Tariff Format ………………………………………………………………………………………5
Symbols ……………………………………………………………………………………………6
Section 1 – Technical Terms and Abbreviations. …………………………………………………7
Section 2 – Rules and Regulations ………………………………………………………………..9
2.1 Undertaking of the Company ……………………………………………………9
2.2 Use of Services …………………………………………………………………10
2.3 Responsibilities of the Customer ……………………………………………….11
2.4 Cancellation or Interruption of Service ………………………………………...12
2.5 Credit Allowance ……………………………………………………………… 14
2.6 Restoration of Service ………………………………………………………….14
2.7 Deposit ………………………………………………………………………….14
2.8 Advance Payments ……………………………………………………………...14
2.9 Payment and Billing ……………………………………………………………14
2.10 Collection Costs ………………………………………………………………..15
2.11 Taxes ……………………………………………………………………………15
2.12 Late Charge …………………………………………………………………….15
2.13 Returned Check Charge ………………………………………………………..15
2.14 Reconnection Charge …………………………………………………………..15
2.15 Credit Card Decline Charge…………………………………………………….15
Section 3 – Description of Service ………………………………………………………………16
Computation of Charges …………………………………………………………………….16
Customer Complaints and/or Billing Disputes ………………………………………………17
Level of Service ……………………………………………………………………………..17
Billing Entity Conditions ……………………………………………………………………17
Service Offerings ……………………………………………………………………………18
Section 4 – Rates …………………………………………………………………………………21
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
5
TARIFF FORMAT
A. Sheet Numbering: Sheet numbers appear in the upper right corner of the
page. Sheets are numbered sequentially. However, new sheets are occasionally added to the
tariff. When a new sheet is added between sheets already in effect, a decimal is added. For
example, a new sheet added between pages 11 and 12 would be page 11.1.
B. Sheet Revision Numbers: Revision numbers also appear in the upper right
corner of each sheet where applicable. These numbers are used to indicate the most current page
version on file with the Commission. For example, 4th Revised Sheet 13 cancels 3rd Revised
Sheet 13. Consult the Check Sheet for the sheets currently in effect.
C. Paragraph Numbering Sequence: There are nine levels of paragraph
coding. Each level of coding is subservient to its next higher level:
2
2.1
2.1.1
2.1.1.A
2.1.1.A.1
2.1.1.A.1. (a)
2.1.1.A.1. (a). I
2.1.1.A.1. (a). I. (i)
2.1.1.A.1. (a). I. (i). (1)
D. Check Sheets: When a tariff filing is made within the Commission, an
updated Check Sheet accompanies the tariff filing. The Check Sheet lists the sheets contained in
the tariff, with a cross reference to the current Revision Number. When new sheets are added, the
Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated
by an asterisk (*). There will be no other symbols used on this sheet if these are the only changes
made to it (i.e., the format, etc. remains the same, just revised revision levels on some sheets).
The tariff user should refer to the latest Check Sheet to find out if a particular sheet is the most
current on Commission file.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
6
SYMBOLS
The following are the only symbols used for the proposed indicated below:
(C) to signify change in regulation
(D) to signify deletion
( I ) to signify a rate increase
(L) to signify material relocated in the tariff
(M) to signify a new rate or regulation
(R) to signify a rate reduction
(T) to signify a change in text, but no change in rate or regulation
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
7
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS
Access Line – An arrangement from a local exchange telephone company or other
common carrier, using neither dedicated or switched access, which connects a Customer’s
location to the Company’s location or switching center.
Authorization Code – A numerical code, one or more of which may be assigned to a
Customer, to enable the Company to identify the origin of the Customer so it may rate and bill the
call. Automatic number identification (ANI) is used as the authorization code whenever possible.
Commission – Used throughout this tariff to mean the Idaho Public Utilities Commission.
Customer – The person, firm, corporation or other legal entity which orders the services
of the Company or purchases a Company Prepaid Calling Card and/or originates prepaid calls
using such cards, and is responsible for the payment of charges and for compliance with the
Company’s tariff regulations.
Company – Used throughout this tariff to mean Applewood Communications
Corporation., a Delaware Corporation.
Dedicated Access – The Customer gains entry to the Company’s services by a direct path
from the Customer’s location to the Company’s point of presence.
Prepaid Account – An inventory of Telecom Units purchased in advance by the
Customer, and associated with one and only one Authorization Code as contained in a specific
Prepaid Calling Card.
Prepaid Calling Card – A card issued by the Company, containing an Authorization Code
which identifies a specific Prepaid Account of Telecom Units, which enables calls to be
processed, account activity to be logged, and balances to be maintained, on a prepayment basis.
Resp. Org – Responsible Organization or entity identified by an 800 service Customer
that manages and administers records in the 800 database and management system.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
8
Switched Access – The Customer gains entry to the Company’s services by a
transmission line that is switched through the local exchange carrier to reach the Company’s point
of presence.
Telecom Unit – A measurement of telecommunications service equivalent to one minute
of usage between any two points within the State of Idaho.
Telecommunications – The transmission of voice communications or, subject to the
transmission capabilities of the services, the transmission of data, facsimile, signaling, metering,
or other similar communications.
Underlying Carrier – The telecommunications carrier whose network facilities provide
the technical capability and capacity necessary for the transmission and reception of Customer
telecommunications traffic.
SECTION 2 – RULES AND REGULATION
2.1 Undertaking of the Company
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
9
This tariff contains the regulations and rates applicable to intrastate
interexchange telecommunications services provided by the Company for
telecommunications between points within the State of Idaho. Services are
furnished subject to the availability of facilities and subject to the terms and
conditions of this tariff in compliance with limitations set forth in the
Commission’s rules. The Company’s services are provided on a statewide basis
and are not intended to be limited geographically. The Company offers service
to all those who desire to purchase service from the Company consistent with all
of the provisions of this tariff. Customers interested in the Company’s services
shall file a services application with the Company which fully identifies the
Customer, the services requested and other information requested by the
Company. The Company reserves the right to examine the credit record and
check the reference of all applicants and Customers prior to accepting the service
order. The service application shall not in itself obligate the Company to provide
service if a later check of applicant’s credit record is, in the opinion of the
Company, contrary to the best interest of the Company. The Company may act
as the Customer’s agent for ordering access connection facilities provided by
other carriers or entities when authorized by the Customer to allow connection of
a Customer’s location to a service provided by the Company. The Customer
shall be responsible for all changes due for such service arrangement.
2.1.1 The services provided by the Company are not part of a joint undertaking
with any other entity providing telecommunications channels, facilities,
or services, but may involve the resale of the Message Toll Services
(MTS) and Wide Area Telecommunications Services (WATS) of
underlying common carriers subject to the jurisdiction of this
Commission.
2.1.2 The rates and regulations contained in this tariff apply only to the
services furnished by the Company and do not apply, unless otherwise
specified, to the lines, exchange telephone company or other common
carriers for use in accessing the services of the Company.
2.1.3 The Company reserves the right to limit the length of communications, to
discontinue furnishing services, or limit the use of service necessitated
by conditions beyond its control, including, lack of satellite or other
transmission medium capacity; the revision, altercation or repricing of
the Underlying Carrier’s tariffed offerings; or when the use of service
becomes or is in violation of the law or the provisions of this tariff.
2.2 Use of Services
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
10
2.2.1 The Company’s services may be used for any lawful purpose consistent
with the transmission and switching parameters of the
telecommunications facilities utilized in the provision of services, subject
to any limitations set forth in this Section 2.2.
2.2.2 The use of the Company’s services to make calls which might reasonably
be expected to frighten, abuse, torment, or harass another or in such a
way as to unreasonably interfere with use by others is prohibited.
2.2.3 The use of the Company’s services without payment for service or
attempting to avoid payment for services by fraudulent means or devices,
schemes, false or invalid numbers, or false calling or credit cards is
prohibited.
2.2.4 The Company’s services are available for use 24 hours per day, seven
days per week.
2.2.5 The Company does not transmit messages, but the services may be used
for that purpose.
2.2.6 The Company’s services may be denied for nonpayment of charges or
for other violations of this tariff.
2.2.7 Customers shall not use the service provided under this tariff for any
unlawful purpose.
2.2.8 The Customer is responsible for notifying the Company immediately of
any unauthorized use of services.
2.3 Responsibilities of the Customer
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
11
2.3.1 The Customer is responsible for placing any necessary orders and
complying with tariff regulations. The Customer is also responsible for
the payment of charges for services provided under this tariff.
2.3.2 The Customer is responsible for charges incurred for special construction
and/or special facilities which the Customer requests and which are
ordered by the Company on the Customer’s behalf.
2.3.3 If required for the provision of the Company’s services, the Customer
must provide any equipment space, supporting structure, conduit and
electrical power without charge to the Company.
2.3.4 The Customer is responsible for arranging access to its premises at times
mutually agreeable to the Company and the Customer when required for
Company personnel to install, repair, maintain, program, inspect or
remove equipment associated with the provision of the Company’s
services.
2.3.5 The Customer shall cause the temperature and relative humidity in the
equipment space provided by the Customer for the installation of the
Company’s equipment to be maintained within the range normally
provided for the operation of microcomputers.
2.3.6 The Customer shall ensure that the equipment and/or system is properly
interfaced with the Company’s facilities or services, that the signals
emitted into the Company’s network are of the proper mode, bandwidth,
power and signal level for the intended use of the subscriber and in
compliance with criteria set forth in this tariff, and that the signals do not
damage equipment, injure personnel, or degrade service to other
Customers. If the Federal Communications Commission or some other
appropriate certifying body certificates terminal equipment as being
technically acceptable for direct communications service, the Company
will permit such equipment to be connected with its channels without the
use of protective interface devices. If the Customer fails to maintain the
equipment and/or the system properly, with resulting imminent harm to
Company’s equipment, personnel or the quality of service to other
Customers, the Company may, upon written notice, require the use of
protective equipment at the Customer’s expense. If this fails to produce
satisfactory quality and safety, the Company may, upon written notice,
terminate the Customer’s service.
2.3.7 The Customer must pay the Company for replacement or repair of
damage to the equipment or facilities of the Company caused by
negligence or willful act of the Customer or others, improper use of
services, or use of equipment provided by Customer or others.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
12
2.3.8 The Customer must pay for the loss through theft of any the Company’s
equipment installed at the Customer’s premises.
2.3.9 If the Company installs equipment at Customer’s premises, the Customer
shall be responsible for payment of any applicable installation charge.
2.3.10 The Customer must use the services offered in this tariff in a manner
consistent with the terms of this tariff and the policies and regulations of
all state, federal and local authorities having jurisdiction over the service.
2.4 Cancellation or Interruption of Services
2.4.1 Upon five (5) working days’ (defined as any day on which the
Company’s business office is open and the U.S. Mail is delivered)
written notice to the Customer, the Company may immediately
discontinue services to a Customer or may withhold the provision of
ordered contracted services:
2.4.1.A For nonpayment of any sum due the Company for more
than thirty (30) days after issuance of the bill for the
amount due,
2.4.1.B For violation of any of the provisions of this tariff,
2.4.1.C For violation of any law, rule, regulation, policy of any
governing authority having jurisdiction over the
Company’s services, or
2.4.1.D By reason of any order or decision of a court, public
service commission or federal regulatory body or other
governing authority prohibiting the Company from
furnishing its services.
2.4.2 The Company may interrupt the provision of services at any time in
order to perform tests and inspections to assure compliance with tariff
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
13
regulations and the proper installation and operation of Customer and the
Company’s equipment and facilities and may continue such interruption
until any items of noncompliance or improper equipment operation so
identified are rectified.
2.4.3 Service may be discontinued by the Company without notice to the
Customer, by blocking traffic to certain countries, cities or NXX
exchanges, or by blocking calls using certain Customer authorization
codes, when the Company deems it necessary to take such action to
prevent unlawful use of its service. The Company will restore service as
risk, and will, upon request by the Customer affected, assign a new
authorization code to replace the one that has been deactivated.
2.4.4 The Customer may terminate services upon five (5) days written notice
for the Company’s standard month to month contract. Customer will be
liable for all usage on any of the Company’s service offerings until the
Customer actually leaves the service. Customer will continue to have
Company usage until the Customer notifies it local exchange carrier and
changes its long distance carrier. Until the Customer so notifies its local
exchange carrier, it shall continue to generate and be responsible for long
distance usage.
2.5 Credit Allowance
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
14
2.5.1 Credit may be given for disputed calls, on a per call basis.
2.5.2 Credit shall not be issued for unavailability of long distance services.
2.6 Restoration of Service
The use and restoration of service shall be in accordance with the priority system
specified in part 64, Subpart D of the Rules and Regulations of the Federal
Communications Commission.
2.7 Deposit
The Company does not require deposits unless the company feels that the
customer is a potential risk for bad debt.
2.8 Advance Payments
The Company does not require advance payments.
2.9 Payment and Billing
2.9.1 Service is provided and billed on a billing cycle basis, beginning on the
date that service becomes effective. Billing is payable upon receipt.
2.9.2 The Customer is responsible for payment of all charges for service
furnished to the Customer, as well as to all persons using the Customer’s
codes, exchange lines, facilities, or equipment, with or without the
knowledge or consent of the Customer. The security of the Customer’s
Authorization Codes, subscribed exchange lines, and direct connect
facilities is the responsibility of the Customer. All calls placed using
direct connect facilities, subscribed exchange lines, or Authorization
Codes will be billed to and must be paid by the Customer. Charges
based on actual usage during a month and any accrued interest will be
billed monthly in arrears.
2.9.3 All bills are presumed accurate, and shall be binding on the Customer
unless objection is received by the Company within the applicable statute
of limitations. No credits, refunds, or adjustments shall be granted if
demand therefore is not received by the Company in writing within such
limitation period.
2.10 Collection Costs
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
15
In the event Company is required to initiate legal proceedings to collect any
amounts due to Company, or to enforce any judgment obtained against a
Customer, or for the enforcement of any other provision of this tariff or
applicable law, Customer shall, in addition to all amounts due, be liable to
Company for all reasonable costs incurred by Company in such proceedings and
enforcement actions, including reasonable attorneys’ fees, collection agency fees
or payments, and court costs. In any such proceeding, the amount of collection
costs, including attorneys’ fees, due to the Company, will be determined by the
court.
2.11 Taxes
All federal, state and local taxes, assessments, surcharges, or fees, including sales
taxes, use taxes, gross receipt taxes, and municipal utilities taxes, are billed as
separate line items and are not included in the rates quoted herein.
2.12 Late Charges
A late fee of 1.65% will be charged to any balance that is past due more than 30
days.
2.13 Returned Check Charge
A fee of $35.00 will be charged whenever a check or draft presented for payment
for service is not accepted by the institution on which it is written.
2.14 Reconnection Charge
A reconnection fee of $25.00 per occurrence will be charged when service is
reestablished for Customers which have been disconnected due to non-payment.
Payment of the reconnection fee and any other outstanding amounts will be due
in full prior to reconnection of service.
2.15 Credit Card Decline Fee
A fee of $25.00 will be charged for any credit card that is set up as electronic
billing, which has declined and has not met the 48 hour deadline to get
information updated.
SECTION 3 – DESCRIPTION OF SERVICE
3.1 Computation of Charges
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
16
3.1.1 The total charge for each completed call may be a variable measured
charge dependent on the duration and distance. The total charge for each
completed call may also be dependent only on the duration of the call,
i.e. a statewide flat rate per minute charge. The variable measured
charged is specified as a rate per minute which is applied to each minute.
All calls are measured in increments as set forth in the Rates Section of
this tariff. All calls are rounded up to the next whole increment.
3.1.2 Where mileage bands appear in a rate table, rates for all calls are based
upon the airline distance between the originating and terminating points
of the call, as determined by the vertical and horizontal coordinates
associated with the exchange (the area code and three digit central office
code) associated with the originating and terminating telephone numbers.
If the Customer obtains access to the Company’s network by a dedicated
access circuit, that circuit will be assigned and exchange for rating
purposes based upon the Customer’s main telephone number at the
location where the dedicated access circuit terminates. The vertical and
horizontal (V&H) coordinates for each exchange and the airline distance
between them will be determined according to industry standards.
3.1.3 Timing begins when the called station is answered and two way
communication is possible, as determined by standard industry methods
generally in use for ascertaining answer, including hardware answer
supervision in which the local telephone company sends a signal to the
switch or the software utilizing audio tone detection. Recognition of
answer supervision is the responsibility of the Underlying Carrier.
Timing for each call ends when either party hangs up. The Company
will not bill for uncompleted calls.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
17
3.2 Customer Complaints and/or Billing Disputes
Customer inquiries or complaints regarding service or accounting may be made
in writing or by telephone to the Company at:
275 Seventh Avenue, Suite 2000
New York, NY 10001
(646) 291-2446
Any objection to billed charges should be reported promptly to the Company.
Adjustments to Customers’ bills shall be made to the extent that records are
available and/or circumstances exist which reasonably indicate that such charges
are not in accordance with approved rates or that an adjustment may otherwise be
appropriate. Where over billing of a subscriber occurs, due either to Company or
subscriber error, no liability exists which will require the Company to pay any
interest, dividend or other compensation on the amount over billed.
If Customer complaints cannot be resolved by the Company, the Customer may
contact the Idaho Public Utilities Commission at the following address and phone
number:
Idaho Public Utilities Commission
472 W Washington
Boise, ID 83702
(208) 334-0300
If a Customer accumulates more than One Dollar of undisputed delinquent
Company 800 Service charges, the Company Responsible Organization reserves
the right not to honor that Customer’s request for a Responsible Organization
change until such disputed charges are paid in full.
3.3 Level of Service
A Customer can expect end to end network availability of not less than 99% at all
times for all services.
3.4 Billing Entity Conditions
When billing functions on behalf of the Company or its intermediary are
performed by local exchange telephone companies or others, the payment of
charge conditions and regulations of such companies and any regulations
imposed upon these companies by regulatory bodies having jurisdiction apply.
The Company’s name and number will appear on the Customer’s bill.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
18
Service Offerings
3.5.1 1+ Dialing.
This service permits Customers to originate calls via switched or
dedicated access lines, and to terminate intrastate calls. The Customer
dials “1+” followed by “ten digits.
3.5.2 Travel Cards
The Customer utilizes an 11 digit “toll-free” access number established
by the Company to access a terminal. Upon receiving a voice prompt,
the Customer uses push button dialing to enter an identification code
assigned by the Company, and the ten digit number of the called party.
3.5.3 800 Service (Toll-Free)
This service is inbound calling only where an 800, 888 or other toll-free
prefix number rings into a Customer’s premise routed to a specific
telephone number or terminated over a dedicated facility.
3.5.4 Company Prepaid Calling Cards
This service permits use of Prepaid Calling Cards for placing long
distance calls. Customers may purchase the Company Prepaid Calling
Cards at a variety of retail outlets or through other distribution channels.
Company Prepaid Calling Cards are available at a variety of face values.
Company Prepaid Calling Card service is accessed using the Company
toll-free number printed on the card. The caller is prompted by an
automated voice response system to enter his/her Authorization Code,
and then to enter the terminating telephone number. The Company’s
processor tracks the call duration on a real time basis to determine the
number of Telecom Units consumed. The total consumed Telecom Units
and applicable taxes for each call are deducted from the remaining
Telecom Unit balance on the Customer’s Company Prepaid Calling
Card.
All calls must be charged against Prepaid Calling Card that has a
sufficient Telecom Unit balance. A Customer’s call will be interrupted
with an announcement when the balance is about to be deleted. When the
balance is deleted, the Customer can either call the toll-free number on
the back of the Company Prepaid Calling Card and “recharge” the
balance on the card using a nationally recognized credit card, or the
Customer can throw the card away and purchase a new one. Calls in
progress will be terminated by the Company if the balance on the
Company Prepaid Calling Card is insufficient to continue the call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
19
A card will expire on the date indicated on the card, or if no date is
specified, 12 months from the date of purchase, or the date of last
recharge, whichever is later. The Company will not refund unused
balances.
A credit allowance for Company Prepaid Calling Card Service is
applicable to calls that are interrupted due to poor transmission, one-way
transmission, or involuntary disconnection of a call. To receive the
proper credit, the Customer must notify the Company at the designated
toll-free customer service number printed on the Company Prepaid
Calling Card and furnish the called number, the trouble experienced (e.g.
cut-off, noisy circuit, etc.), and the approximate time that the call was
placed.
When a call charged to a Company Prepaid Calling Card is interrupted
due to cut-off, one-way transmission, or poor transmission conditions,
the Customer will receive a credit equivalent of one Telecom Unit.
Credit allowances for calls pursuant to the Company Prepaid Calling
Card Service do no apply for interruptions not reported promptly to the
Company or interruptions that are due to the failure of power, equipment
or systems not provided by the Company.
Credit for failure of service shall be allowed only when such failure is
caused by or occurs due to causes within the control of the Company.
The Company will block all calls beginning with the NPA “900” and
NXX “976” calls, therefore such calls cannot be completed.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
20
3.5.5 Directory Assistance
Access to long distance directory assistance is obtained by dialing 1 +
(area code) + 555-1212 for listings within the originating area code and 1
+ (area code) + 555-1212 for other listings. A charge applies for each
call to directory assistance. A maximum of two requested telephone
numbers will be processed per call to directory assistance.
3.5.6 Specialized Pricing Arrangements.
Customized service packages and competitive pricing packages at
negotiated rates may be furnished on a case-by-case basis in response to
requests by Customers to the Company for proposals or for competitive
bids. Service offered under this tariff provision will be provided to
Customers pursuant to contract. Unless otherwise specified, the
regulations for such arrangements are in addition to the applicable
regulations and prices in other sections of the tariff. Specialized rates or
charges will be made available to similarly situated Customers on a non-
discriminatory basis.
3.5.7 Emergency Call Handling Procedures
Emergency “911” calls are not routed to Company, but are completed
through the local network at no charge.
3.5.8 Promotional Offerings
The Company may, from time to time, make promotional offerings to
enhance the marketing of its services. These offerings may be limited to
certain dates, times, and locations. The Company will notify the
Commission of such offerings as required by Commission rules and
regulations.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
21
SECTION 4 – RATES
4.1 1+ Dialing
$0.15 per minute
Depending on the plan, calls are billed in six second or one minute increments.
4.2 Travel Cards
$0.099 per minute
Billed in one minute increments
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
22
4.3 800 Service (Toll Free)
$0.15 per minute – varies by state
Depending on the plan, calls are billed in six second or one minute increments.
A $4.95 per month number service charge may apply if the customer does not
carry a long distance number with our company.
4.4 Prepaid Calling Cards Program
A $.015 per Telecom Unit
B $.019 per Telecom Unit
C $.025 per Telecom Unit
D $.029 per Telecom Unit
E $.032 per Telecom Unit
F $.035 per Telecom Unit
G $.039 per Telecom Unit
H $.045 per Telecom Unit
I $.05 per Telecom Unit
J $.06 per Telecom Unit
K $.07 per Telecom Unit
L $.08 per Telecom Unit
M $.09 per Telecom Unit
N $.10 per Telecom Unit
O $.11 per Telecom Unit
P $.12 per Telecom Unit
Q $.13 per Telecom Unit
R $.14 per Telecom Unit
S $.15 per Telecom Unit
T $.19 per Telecom Unit
U $.20 per Telecom Unit
V $.25 per Telecom Unit
W $.29 per Telecom Unit
X $.30 per Telecom Unit
Y $.33 per Telecom Unit
Z $.35 per Telecom Unit
AA $.39 per Telecom Unit
BB $.40 per Telecom Unit
CC $.50 per Telecom Unit
DD $.60 per Telecom Unit
EE $.70 per Telecom Unit
FF $.80 per Telecom Unit
GG $.90 per Telecom Unit
HH $.99 per Telecom Unit
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho
APPLEWOOD COMMUNICATIONS CORPORATION ORIGINAL SHEET
IDAHO PUC TARIFF NO.1
ISSUE DATE: _5/1/07______ EFFECTIVE:__5/11/07______
BY: Courtlandt Miller, President
275 Seventh Avenue, Ste. 2000
New York, NY 10001
23
4.5 Directory Assistance
$0.60
4.6 Returned Check Charge
$35.00
4.7 Credit Card Decline Charge
$25.00
4.8 Payphone Dial Around Surcharge
A dial around surcharge of $0.59 per call will be added to any completed
INTRAstate toll access code and subscriber 800/888 type calls placed from a
public or semi-public payphone.
4.9 Presubscribed Interexchange Carrier Charge
A Presubscribed Interexchange Carrier Charge (“PICC”) applies on a monthly
basis to all Customer monthly bills at the prevailing rate.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
May 11, 2007
Boise, Idaho