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HomeMy WebLinkAbout20100226Illustrative Tariff.pdfÀJVb-i---iO.-ol EXHIBIT 5 - ILLUSTRATNE TARF 14 D'~rc'~\"( t: :'tj r:~ 1 ZOW FEB 26 AM 9= 29 AMERICAN DIAL TONE, INC.ORIGINAL SHEET 1 PSC - il - TARIFF NO.2 LOCAL EXCHAGE SERVICE REGULATIONS, RULES AN TARF SCHEDULES OF INRASTATE CHAGES FOR AMRICAN DIAL TONE, INC. ISSUED: Februar 26,2010 ISSUED BY: Tarff Admstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTNE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 2 PSC - il - TARIFF NO.2 CHECK SHEET The sheets of this Tarff are effective as of the date shown on at the bottom of the respective sheet(s). Origial and revised sheets as naed below comprise al changes from the origial Tarff and are curently in effect as of the date on the bottom of this sheet. SHEET 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 REVISION Origil Origial Origil Origial Origial Original Original Origi Origil Origial Origial Origial Origina Origial OriginalOrigi Original SHEET 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 REVISION Origil Origial Origial Origial Origial Origial Origil Origial Origil Origil Origil Origial Origial Origial Original Original Origial SHEET 35 36 37 38 39 40 41 42 43 44 45 46 47 48 REVISION Origial Origial Origial Origil Origial Origil Origial Origial Original Original Origial Origil Originl Origial ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMRICAN DIAL TONE, INC.ORIGINAL SHEET 3 PSC - il - TARIFF NO.2 TABLE OF CONTENS Title Sheet 1 Check Sheet 2 Table of Contents 3 Index 4 Applicability 6 Explanation of Symbols 7 Tarff Formt 8 9 11 32 38 41 Section 1. Defitions Section 2. Regulations Section 3. Servce Descriptions and Rates Section 4. Promotiona Offergs Section 5. Lifeline Progr Section 6. Lin-Up Program ISSUED: February 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 4 PSC - il - TARIFF NO.2 INEX Access Charges...........................................................................................................................................22 Allowances for Interrptions of Servce.. ........... ......... ......... ...... .... ......... ............. ... ......... .................. ........ 26 Applicability....... ..... ........ ... ........ .............. ... ... ......... ...... ........... .............. ...... ............ ...... ...... ......... ............... 6 Billing and Collection of Charges.. ....... .......... .............. ........... .......... .......... .......... ............ ........ ...... .......... 22 Customer Complaints and/or Biling Disputes......................................................................................... 38 Cancellation of Application for Servce ....................... ............ ........ ..... ..... ............ ........ ...... ......... ........ ..... 29 Cancellation of Service... ....... .......... ............ .......... ... ....... ............ .... ..... ..... .... .......... ......... .................. ........ 29 Cancellation of Servce bv the Customer....... ........... ... .... ...... .... ...... ...... .... .... ...... ...... ..... ... .... .... ................ 30 Claims.........................................................................................................................................................21 Credit for Interrptions...............................................................................................................................25 Directory Assistance...................................................................................................................................35 Directory Listings ...... ....... ......... ........... ... .... ........ ...... ...... .......... ........... ....... ................... .... .................... .... 35 Discontinuace of Serce ... ............ ........... ........ ......... .... .... ....... ......... ........ ........ ....... ..... ......... .... ........... ... 23 Emergency Servces ...................................................................................................................................37 Liability of the Company............................................................................................................................ 12 Limtations. ....... ...... ... ... ............... ........ .......... .... ..... ........ ...... .... ....... ....... .... ..... ......... ...... .... ......... ............... 11 Limtations on Allowances.........................................................................................................................28 Local Exchage Service .. .... .... ...... ............ ....... ... ...... ...... ................ ........... .......... .... ...... ..... ....................... 32 Local Line...................................................................................................................................................33 Local Line Rates and Charges .................................................................................................................... 33 Miscellaneous Fixed Non-Recurg Charges............................................................................................ 37 Miscellaneous Variable Non-Recurg Charges ..................................................................................... 37 Notices and Communcations .... ..... ..... .......... ......... ...... ............ ... ............... ....... ....... ... ............ ............... .... 31 Notification of Servce-Mfecting Activities ............................................................................................. 18 Obligations of the Customer.......................................................................................................................20 Ownership of Facilities........................................................ ....................................................................... 19 Payment Arangements.. ................ ..... ...... ............. ........... .......... ..... ...... ......... ................ ........ .......... ......... 22 Payment for Servce ...... ..... .... ................ ..... ............. ....... ........ ..... ......... ........ ................. ....... ....... .............. 21 Tarff Format............................................ ....................................................................................................8 Prohibited Uses........................................................................................................................................... 19 Provision of Equipment and Facilties....................................................................................................... 17 ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Culew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 5 PSC - il - TARIFF NO.2 INEX (Contiued) Scope..........................................................................................................................................................11 Section 1 Defitions ........ ... .... .... ............. ... ............ ....... .......... ................ ..... .......... .... ... ....... ............. .......... 9 Section 2 Regulations ....... ............... ..... ...... .... ...... .... ..... .... .......... ..... .... ........ ...... ............ ...... ........... ........... 11 Section 3 Servce Descriptions and Rates ................................................................................................. 32 Section 4 Promotiona Offerigs .................................................................. ........ ..... ...... ..... ..................... 38 Section 5. Lifeline Program..... ..... .... ........................... ......... ........ ....... ... ..... ......... .........40 Securty.......................................................................................................................................................23 Servce Area ............................................................................................................................................... 32 Symbols Sheet ....... .... ....... .................... ............ ............. .............. ......... ....... ................. ... ... .......... ..... ....... .... 7 Taxes ..........................................................................................................................................................22 Term and Conditions.................................................................................................................................11 Trasfer and Assignents .. ... ... ..... ............. ...... ..... .......... ...... ....... ............ ........ .... ...... ..... .... ... ...... .......... .... 30 Use of Alternative Serce Provided by the Company............................................................................... 29 ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin Florida 34698 EFFECTNE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 6 PSC - il - TARIFF NO.2 APPLICABILITY Ths Tarff contain the descriptions, reguations, serce stadads and rates applicable to the fushig of local service and facilties for telecommuncations serces provided by AMERICAN DIA TONE, INC., 2323 Curlew Road, Suite 7, Duned, Florida 34698. This Tarff applies for serces fushed with the State of Idao. Ths Tarff is on file with the Idaho Public Utilities Commssion, and copies may be inspected durg normal business hours, at the Company's pricipal place of business. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 7 PSC - il - TARIFF NO.2 SYMOLS SHEET The following are the only symbols used for the purses indicated below: D - Delete Or Discontinue I - Chage Resulting In An Increase ToA Customer's Bil M - Moved From Another Tarff Location N-New R - Chage Resulting In A Reduction To A Cutomer's Bil T - Chage in Text Or Reguation But No Change In Rate Or Chage ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 8 PSC - il - TARF NO.2 TARF FORMT A. Sheet Numberig - Sheet numbers appea in the upper right hand corner of the sheet. Sheets are numbered sequentially. However, new sheets are occasionally added to the Tarff. When a new sheet is added between sheets aleady in effect, a decimal is added. For example, a new sheet added between sheets 14 and 15 would be 14.1. B. Sheet Revision Numbers - Revision numbers also appear in the upper right corner of each sheet. These numbers are used to determe the most curent sheet version on file with the Commssion. For example, the 4th revised Sheet 14 cancels the 3rd revised Sheet 14. Because of varous suspension perods, deferrals, etc. the Commssion follows in their Tarff approval process, the most curent sheet number on file with the Commssion is not always the Tarff sheet in effect. Consult the Check Sheet for the sheet curently in effect. C. Paragraph Numberig Sequence - There are six levels of paragrph codig. Each level of coding is subservent to its next higher level: 2. 2.1 2.1.1 2.1.1.A 2. 1. LA. 1 D. Check Sheets - When a Tarff filing is made with the Commssion, an updated Check Sheet accompanes the filing. The Check Sheet lists the sheets contaied in the Tarff, with a cross-reference to the curent revision number. When new sheets are added, the Check Sheet is chaged to reflect the revision. An asterisk (*) designates all revisions made in a given filing. There wil be no other symbols used on this sheet if these are the only changes made to it. The Tarff user should refer to the latest Check Sheet to find out if a paricular sheet is the most curent on file with the Commssion. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 9 PSC - il - TARIFF NO.2 Section 1 Defitions Cerin terms used generally thoughout ths Tarff are defied below. Advance Payment: Payment of all or par of a charge required before the sta of serce. Call Waiting: Provides the customer with a burt oftone to indicate tht another call is waiting. The second cal can either be anwered by flashig the switch-hook or hagig up the telephone and being rug back by the caller. Calling Number il: Provides the Cusomer with the caling par's telephone number. This informtion wil be displayed only if the Customer provides the appropriate hadware. Such hardware is not available from the Company. Company: AMERICAN DIA TONE, INC. a Florida Corporation which is the issuer of ths Tarff. Custom Calling Package: An optional servce consisting of Call Waiting and Thee-Way Calling. Customer: The peron or other entity tht ordered serce and is responsible for the payment of chages and for compliance with the Company's Tarff regulations. Due Date: The date on which a Customer payment is due to the Company. Local Provider: A company that fushes exchage telephone servce. Nonpublished Listing: A diectory listing which is neither prited in a diectory nor available from diectory assistace. Non-Recurg Charges: The one~time intial chages for serces includig, but not Limted to, chages for intallation and special fees for which the Customer becomes liable at the time the Servce Order is executed. Recurg Chages: The monthy charges to the Customer for serces that continue for the agreed-upon duration of the servce. Service Order: The request for local exchange servces initiated by the Cutomer in a format specified by the Company. Services: The Company's telecommuncation serces offered to the Customer. Set-Up Charge: A non-recurg charge to establish the Customer's account. ISSUED: Februar 26, 2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 10 PSC - il - TARF NO.2 Section 1 Defintions (Continued) Station: Telephone equipment from or to which calls are placed. Three-Way Callng: The Customer can sequentially call two other people and add them together to mae up a three-way call. Toll Activity Charge: Toll calls are blocked, when service is ordered. Underlying carer: The underlying incumbent Local Exchange Carrer, or other alterntive carer, which provides facilties and/or local exchange telephone servces to the Company for resale to the Customer. User: A Customer or any other person authorized by the Customer to use servce provided under this Tarff. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 11 PSC - il - TARIFF NO.2 Section 2 Regulations 2.1 Scope The Company undertes to fush local exchage communcations servce in connection with one~way and/or two-way inormtion tranmission between points withi the State of Idao under the ter of ths Tarff. Customer may use serces and facilities provided under this Tarff to obtain access to servces offered by other serce provider. The Company is responsible under this Tarff only for the serces provided herein, and it assues no responsibility for any servce provided by any other entity. 2.2 Limtations Servce is offered subject to the availability of underlyig carer facilties and the provisions of this Tarff. The Company reseres the right to discontinue fushig servce or limt the use of servce necessitated by conditions beyond its control, or when .the Customer is using servce in violation of the law or the provisions of ths Tarff. 2.3 Term and Conditions Service is provided and biled on a prepaid basis, for a mium period of at least one month and shall continue to be provided until caceled by the Customer, in writing or verbally, on not less th th days notice. Unless otherwise specified herein, for the purose of computing chages in ths Tarff, a month is considered to have 30 days. All calculations of dates set fort in ths Tarff shal be based on, calenda days, uness otherwise specified herein. There is no billg of customers in area. The natue of the business of a prepaid local exchange telephone serce is that the serce is terted uness payment is made in advance of the provision of servce and the payment must be received by a certain date. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 12 PSC - il - TARIFF NO.2 Section 2 Regulations (Continued) 2.3 Term and Conditions (Continued) At the expiration of any term specified in each Servce Order, or in any extension thereof, servce shal continue on a month-to-month basis at the then curent rates uness termted by either par. Any tertion shall not relieve Customer of his obligation to pay any charges incured under the Servce Order and this Tarff prior to termation. The rights and obligations, which by their natue extend beyond the termation of the term of the Service Order shall surve such termation. This Tarff shall be interpreted and governed by the laws of the State of Idaho without regard for the State's choice of laws provision. Another Telephone Company must not interfere with the right of any person or entity to obta servce directly from the Company. The Customer has no proper right to the telephone number or any other call number designation associated with servces fushed by the Company. The Company reserves the right to chage such numbers, or the central offce designation associated with such numbers, or both, assigned to the Customer, whenever the Company deems it necessar to do so in the conduct of its business. 2.4 Liabilty of the Company The liability of the Company arsing out of the fushig of its serices includig but not limted to mistakes, omissions, interrptions, delays, or errors, other defects, or representations by the Company, or use of these servces or dages arsing out of the failure to fush the servce whether caused by acts or omission, shall be limted to the extension of allowances for interrption as set forth in Section 2.12 below, uness ordered by the commssion. The extension of such allowances for interption shall be the sole remedy of the Customer and the sole liability of the Company. The Company wil not be liable for any direct, indirect, incidental, special, consequential, exemplary or puntive daages to Customer as a result of any Company servce, equipment or facilties, or the acts or omissions or negligence of the Company's employees or agents. The Company's liabilty for wilfu misconduct, if established as a result of judicial or admnistrative proceedgs, is not limted by ths Tarff. With respect to any clai or suit, ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 13 PSC - il - TARIFF NO.2 by a Customer or by any other, for dages associated with the orderig (including the reservation of any specific number for use with a serce), intalation (includig delays thereof), provision, tertion, matenace, repair, interrption or restoration of any servce or facilities offered under ths Tarff, and subject to the provisions of Section 2.12, the Company's liability, if any, shal be limted as provided herein. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 14 PSC - il - TARIFF NO.2 Section 2 Regulations (Continued) 2.4 Liability of the Company (Continued) The Company shall not be liable for any delay or failure of performance or equipment due to causes beyond its control, includig but not limted to: acts of God, fie, flood, explosion or other catastrophes, any law, order, regulation, direction action or request of the United States governent or of any other governent including state and loca governents havig or claimig jursdiction over the Company, or of any deparment, agency, commssion, bureau, corporation or other instrentality of anyone or more of these federal, state, or local governents, or of any milita authority; preemption of existing servce in compliance with national emergencies. riots, wars, unavailability of right-of-ways or materials, or stries, lockouts, work-stoppages, or other labor diffculties. The Company shall not be liable for: (a) Any act or omission of any entity. Furshig the Company or the Company's Customers facilities or equipment used for or with the servces the Company offers, or (b) For the acts or omissions of other common carers or their employees or agents. The Company shall not be liable for any damages or losses due to the fault or negligence of the Customer or due to the failure or malfuction of Customer-provided equipment or facilities. The Customer shall indemnfy and hold the Company harmess from any and all loss, claim, demds, suits or other action, or any liability whatsoever, whether suffered, made, instituted, or asserted by any other pary or person(s), and for any loss, dage, or destruction of any property, whether owned by the Customer or others, caused or claimed to have been caused directly or indirectly by the intallation, operation failure to operate, maintenance, removal, condition, location or use of any installation provided by the Company. The Company reserves the right to require each Customer to sign an agreement acknowledging acceptance ofthe provisions of ths Section as a condition to such installations. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 15 PSC - il - TARIFF NO.2 Section 2 Reguations (Continued) 2.4 Liability of the Company (Continued) The Company sha not be liable for any defacement of or dage to the Cutomer's premises resulting from the fushig of serces or equipment on such premses or the intalation or removal thereof, uness such defacement or dage is caused by the wilfu misconduct of the Company's agents or employees. No agents or employees of other entities shall he deemed to be agents or employees of the Company. Notwithstandig the Customer's obligations as set fort in Section 2.9.2, the Company shall be indemfied, defended, and held haress by the Customer or by others authorized by it to use the servce againt any clai loss or daage arsing from Customer's use or servces fushed under this Tarff, including: (a) Clai for liable, stander, invasion of privacy or ingement of copyrght arsing from the material, data, inormtion, or other content trmitted via the Company's serce, and (b) Patent ingement clai arsing from combing or connecting the service offered by the Company with appartu and systems of the Customer or others, and (c) All other clai arsing out of any act or omission of the Customer or others; in connection with any servce provided by the Company pursuat to ths Tarff. The entire liability of the Company for any clai loss, dage or expense from any cause whatsoever sha in no event exceed sum actuly paid to the company by the Customer for the specific serces givig rise to the claim and no action or proceedig agaist the Company sha be commenced more th one year after the servce is rendered, uness ordered by the commssion. The Company maes no warties or representations, expressed or implied either in fact or by operation of law, statutory or otherise, includig waranties of merchatability or fitness for a paricular use, except those expressly set fort herein. The Company shal not be liable for any act or omission of any other company or companes fushig a portion of the serce, or for dages associated with servce, facilities or equipment which it does not fush, or for dages which result from the operation of Cutomer-provided system, equipment, facilities or serces which are interconnected with Company servces. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 16 PSC - il - TARIFF NO.2 Section 2 Reguations (Continued) 2.4 Liability of the Company (Continued) The Company does not guantee nor mae any warty with respect to servce intallations at locations of which there is present atmosphere that is explosive, prone to fire, dangerous or otherwise unuitable for such intalations. The Cutomer shall indemnfy and hold the Company haress from any and all loss, clai, demds, suits or other action, or any liabilty whatsoever, whether suffered made, instituted or asserted by the Customer or by any other par, for any peronal injur to, or death of any person or persons, or for any loss, damge or destruction of any propert, whether owned by the Customer or others, caused or claimed to have been caused diectly or indiectly, by the installation, operation, failure to operate, maintenace, removal, presence, condition, locations or use of servce fushed by the Company at such locations. The Company shall not be liable for the Customer's failure to fulfill its obligations to take all necssar steps includin, without limtation, obtag, installing and maintainig all necessar equipment, materals and supplies, for interconnecting the Station, termal equipment or communcations system of the Customer or any thd-par acting as its agent, to the underlyig carer's network. The Customer shal secure all licenes, permts, rights of-way, and other arangements necessar for such interconnection. In addition, the Customer shall inure that its equipment and/or system, or that of its agent, is properly interfaced with the Company's service, that the signls emitted into the underlyig carer's network are ofthe proper mode, band-width, power, data speed, and signl level for the intended use of the Customer and in compliance with the criteria set forth in Section 2.6 following, and that the signls do not dage Company or underlying carer's equipment, injure its personnel or degrde servce to other Customers. If the Customer or its agent fails to maintain and operate its equipment and/or system or that of its agent properly, with resulting har to Company or underlyig carer's equipment, personnel, or the quaity of servce to other Customers, the Company may require the use of protective equipment at the Customer's. expene or termate the Customer's servce without liability. ISSUED: Februar 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 17 PSC - il - TARF NO.2 Section 2 Reguations (Continued) 2.4 Liability of the Company (Continued) With respect to Emergency Number 911 Servce: Ths servce is offered solely as an aid in handling assistace calls in connection with fire, police and other emergencies. The Company is not responsible for any losses, clai, demds, .suts or any liability whatsoever, wheter sufered, made, instituted or asserted by the Cutomer or by any other par or person for any personal injur or death of any person or persons, and for any loss, daage or destruction of any property, whether owned by the Customer or others, caused or claied to have been caused by; Mistakes, omissions, interptions, delays, errors or other defects in the provision of ths serce, or Intalation, opertion, failure to operte, matenance, removal, presence, condition, locaon or use of equipment and facilities fushig ths servce. Neither is the Company responsible for any ingement or invasion ofthe right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the intallation, operation, failure to operate, maintenance, removal, presence, condition, occasion or use of enhced 911 serce featues and the equipment associated therewith or by any servces fushed by the Company including, but not limted to, the identifcation of the telephone number, address or name associated with the telephone used by the par or pares accessing enhanced 911 servce, and which arse out of the negligence or other wrongfu act of the Company, the Cutomer, its user, agencies or muncipalities, or the employees or agents of anyone of them. The Company's liabilty arsing from errors or omissions in Directory Listings, other than charged listings, shall be limted to the amount of actul impairent to the Customer's service. In cases of chaged Directory Listings, the liability of the Company shall be limted to an amount not exceeg the amount of chages for the chaged listings involved durg the period covered by the diectory in which the eror or omission occur. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 18 PSC - il - TARIFF NO.2 Section 2 Reguations (Continued) 2.4 Liability of the Company (Continued) In conjunction with a Non-published Listing, as described in Section 3.4, the Company will not be liable for failure or refusal to complete any call to such telephone when the call is not placed by number. The Company wil tr to prevent the disclosure ofthe number of such telephone, but will not be liable should such number be divulged. When a Customer with a Non~published Listing as defied herein, places a call to the Emergency 911 Servce, the Company wil release the name and address of the callig part, when such inormation can be determed, to the appropriate local governental authority responsible for the Emergency 911 Servce upon request of such governental authority. By subscribing to servce under this Tarff, Customer acknowledges and agrees with the release of inormation as described above. 2.5 Notification of Servce-Mfecting Activities The Company wil provide the Customer reasonable notification of servce-affecting activities that may occur in norml operation of its business. Such activities may include, but are not limted to, Company or underlyig caer equipment or facilities additions, removals or rearangements and routine preventative maintenance. Generally, such activities are not specific to an individua Customer but affect may Customers services. No specific advance notification is applicable to all servce activities. The Company wil work cooperatively with the Customer to determe the reasonable notifications requirements. With some emergency or unplaned service-affecting conditions, such as outage resulting from cable damage, notification to the Customer may not be possible. 2.6 Provision of Equipment and Facilities The Company shall use reasonable efforts to mae available serces to a Customer on or before a paricular date, subject to the provisions of and compliance by the Customer with, the reguations contaied in this Tarff. The Company does not guantee availability by any such date and shall not be liable for any delays in commencing servce to any Customer. The Company shall use reasonable efforts to cause the underlying carer to mainta its own facilities which the Company fushes to the Customer. The Customer may not, nor may the Customer pert others to, rearge, disconnect, remove, and attempt to repair or otherise interfere with any of the facilities provided by the underlyig carer or the Company. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 19 PSC - il - TARFF NO.2 Section 2 Reguations (Continued) 2.6 Provision of Equipment and Facilties (Continued) The Customer shall be responsible for the payment of servce charges as set forth herein for visits by the Company's agents or employees to the Customer's premises when the servce difficulty or trouble report results from the use of equipment or facilties provided by any par other th the underlyig carer or the Company, including but not limted to the Customer. The Company shal not be responsible for the instalation, operation, or maintenance of any Customer-provided communcations equipment. Where such equipment is connected to the facilities fushed pursuant to ths Tarff, the responsibility ofthe Company shall be limted to the fushig of facilities offered under ths Tarff and to the maintenance and operation of such facilities. Beyond ths responsibilty, the Company shall not be responsible for: The transmission of signs by Customer-provided equipment or for the quality of, or defects in, such tranmission; or The reception of signs by Customer-provided equipment. 2.7 Ownership of Facilities Title to all facilities provided in accordace with ths Tarff remains in the underlyig carer, its agents or contractors. 2.8 Prohibited Uses The servces of the Company shal not be used for any unawful purose or for any use for which the Cutomer ha not obtaed all requied goverental approvals, authoriations, licenses, consents and perts. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 20 PSC - il - TARF NO.2 Section 2 Regulations (Continued) 2.9 Obligations of the Customer 2.9.1 General The Customer shall be responsible for: A. The payment of all applicable chages pursuat to this Tarff; B. Reimbursing the Company for dage to, or loss of the Company's or underlyig carer's facilities or equipment caused by the acts or omissions of the Customer; or the noncompliance by the Customer with these regulations; or by fire or theft or other casualty on the Customer's premises not caused by the negligence or wilful misconduct of the employees or agents of the Company. The Company wil upon reimbursement for daages cooperate with the Customer in prosecuting a clai againt the person causing such dage and the Customer shal be subrogated to the Company's right of recovery of dages to the extent of such payment; C. Providing at no charge, as specified from time to time by the Company, any needed personnel, equipment, space and power to operate Company or underlyig carer facilities and equipment intalled on the premises of the Customer; D. Any costs associated with alterg the strctue to pert installation ofthe underlyig carer-provided facilities. The Company may require the Customer to demonstrate its compliance with ths Section prior to accepting an order for servce; E. Granting or obtainig permssion for underlying carer or Company agents or employees to enter the premises of the Customer at any time for the purose of installig, inspecting, maintaig, repairg, or upon teration of servces as stated herein, removig Company or underlyig carer facilities or equipment; ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 21 PSC - il - TARFF NO.2 Section 2 Reguations (Continued) 2.9 Obligations of the Customer (Continued) 2.9.1 General (Continued) F. Not creating or allowing to be placed or matained any liens or other encumbrances on the Company's or underlyig carer's equipment or facilities. 2.9.2 Claims With respect to any service provided by the Company, the Customer shall indemnfy, defend and hold haess the Company from all clai, actions, dages liabilties, costs and expenes, includig reasonable attorneys' fees for: A. Any loss, destrction or dage to property of the Company or any thid par, or the death of or injur to persons, including, but not limted to, employees or invitees of either the Company or the Customer, to the extent caused by or resulting from the negligent or intentiona act or omission of the Customer, its employees, agent representatives, or invitees; or B. Any clai loss, dage, expense or liabilty for infrngement of any copyrght, patent, trde secret, or any proprieta or intellectu proper right of any third par, arsing from any act or omission by the Cutomer, includig, without limtation, use of the Company's serces and facilities in a maer not contemplated by the agreement between the Customer and the Company. 2.10 Reserved For Futue Use ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 22 PSC - il - TARF NO.2 Section 2 Regulations (Continued) 2.11 Payment Arangements 2.11.1 Payment for Servce The Customer is responsible for payment of all charges for servce provided by the Company to the Customer. If an entity other than the Company imposes charges on the Company, in addition to its own internl costs, in connection with a servce for which a Company Non-Recurng Chage is specified, those chages may be passed on to the Customer. Taxes & Fees Federal, state, and any local taxes or fees (e.g., gross receipts tax, sales tax, muncipal utilities tax) , if any, wil be added on the customer's bil in addition to the rates listed in this price sheet. Access Charges Any access or other chages which are imposed by order of or at the direction of the Federl Communcations Commssion wil be added on the Customer's bil in addition to the rates listed in this price sheet. 2.11.2 Biling and Collection of Charges Bils wil be rendered monthly to Customer. All Non-Recurng Charges are due and payable in advance, uness other mutully agreed argements were made in advance. All Recurg Charges are due and payable upon request. The Company shall present bils for Recurg Charges monthly to the Customer in advance of the month for which servce is provided. For Customers whose servce is disconnected there wil be refud in the amount of whatever balance of the customers servce did not get used. Amounts not paid by the Due Date are considered past due. A late charge may be assessed on any past due balance. ISSUED: February 26,2010 ISSUED BY: Tarff Adminstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMRICAN DIAL TONE, INC.ORIGINAL SHEET 23 PSC - il - TARIFF NO.2 Section 2 Reguations (Continued) 2.11 Payment Arangements (Continued) 2.11.3 The Customer shal notify the Company of any disputed item on a bill withi 30 days of receipt of the bilL. If the Customer and the Company are unable to resolve the dispute to their mutu satisfaction, the Customer may file a complaint with the Idao Public Utilties Commssion. The date of the dispute shall be the date the Company receives suffcient documentation to enable it to investigate the dispute. The date of the resolution is the date the Company completes its investigation and notifies the Customer of the disposition of the dispute. 2.1 1.4 Reserved For Futue Use 2.11.5 Securty Cutomer Deposits There are no deposits requied of customers to establish servce. Serce is sold on a prepaid basis in monthy increments. 2 11.6 Discontinuance of Servce Discontinuance of serce wil be governed by the rues and reguations specified in this Tarff. Upon nonpayment of any regulated amounts owing to the Company, the Company wil provide 5 days written notice prior to disconnection. In the event the cusomer does not renew their servce with the company by not mag a renewal payment prior to the end of their pre-paid period, servce wil be discontinued without notice. Upon violation of any of the other material term or conditions for fushig servce the Company may discontinue or suspend serce without incurg any liabilty if such violation continues durg that period. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 24 PSC - il - TARF NO.2 Section 2 Regulations (Continued) 2.11 Payment Arangements (Continued) 2.11.6 Discontinuace of Servce (Continued) The Company may discontinue the fushings of any and/or all servce(s) to a Customer without incurg any liability, Imedately and without notice, if the Company deems that such action is necessar to prevent or to protect against fraud or to otherwise protect its or the underlyig carer's personnel, agents, facilities or serces. The Company may discontinue service puruant to ths subsection if: A. The Customer refuses to fush inormation to the Company regarding the Customer's credit~wortess, its past or curent use of common carer communcations servces or its planed use of servce(s); or B. The Customer provides false information to the Company regarding the Customer's identity, address, creditworthiess, past or curent use of common carer communcations servces, or its planed use of the Company's service(s); or C. The customer states that it wil not comply with a request of the Company for securty for the payment for servce( s) in accordace with Section 2.1 1.5; or D. Customer has been given 5 days written notice by the Company of any past-due amount (which remains unpaid in whole or in par) for any of the Company's other servces to which the Customer either subscribes, or had subscribed or used. ISSUED: Februar 26, 2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 25 PSC - il - TARFF NO.2 Section 2 Reguations (Continued) 2.11 Payment Argements (Continued) 2.11.6 Discontinuace of Servce (Continued) D. The Customer uses or attempts to use, serice with the intent to avoid the payment, either in whole or in par, of the Tarffed charges for the serce by: (1) Using or attempting to use servce by rearangig, taperg with or makg connections to the Company's serce not authoried by ths Tarff; or (2) Using trcks, schemes, false or invalid numbers, false credt devices, electronic devices; or (3) Any other frudulent mea or devices; or F. The Customer causes toll or any other charge by any entity other than the underlying carer to appea on the Company's billing from the underlying carer; or G. The serce is abandoned by the Cutomer; or H. The serce is used in such a maer as to interfere with the serce of other user; or i. The servce is used for unawfu puroses. The suspension or discontinuace of servce(s) by the Company pursuant to ths Section does not relieve the Customer of any obligation to pay the Company for chages due and owing for serce(s) fushed durg the time of or up to suspenion or discontinuace. ISSUED: Februar 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 26 PSC - il - TARIF NO.2 Section 2 Reguations (Continued) 2.11 Payment Arangements (Continued) 2.11.6 Discontinuace of Service (Continued) Upon the Company's discontinuace of serce to the Customer, all applicable charges, includig termtion charges, shall become due. This is in addition to all other remedies that may be available to the Company by law or in equity or under any other provision of ths Tarff. 2.12 Allowances for Interrptions of Servce 2.12.1 Credit for Interrptions: When the use of servce or facilities fushed by the Company is interrpted due to any cause other tha the negligence or wilfu act of the Customer, or the operation or failure of the facilities or equipment provided by the Customer, a pro rata adjustment of the monthly Recurg Charges subject to interption will be allowed for the servce and facilities rendered useless and inoperative by reason of the interption whenever said interrption continues for a period over 48 hours or more from the time the interrption is reported to or known to exist by the Company, except as otherwise specified in the Company's Tarffs. If the Cutomer reports a servce to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrpted. Credit allowance for the interrption of servce which is not due to the underlyig carer's testing or adjusting, negligence of the Customer, or to the failure of chanels or equipment provided by the Customer, are subject to the general liability provisions set forth in Section 2.4 herein. It shall be the obligation of the Customer to notify the Company imediately of any interrption in service for which a credit allowance is desired. Before giving such notice, the Customer shal ascertain that the trouble. is not being caused by any action or omission by the Customer, with the Customer's control, or is not in wirg or equipment, if any, fushed by the Customer and connected to the Company's or underlying carer's facilties. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 27 PSC - il - TARF NO.2 Section 2 Regulations (Continued) 2.12 Allowances for Interrptions of Serce (Continued) 2.12.1 Credit for Interrptions (Continued) The Customer shall be credted for any interption in the same proportion that the underlyig carer credts the Company accordig to the following formula: Cutomer Credt = Al x C, where: A = Hour of outage B = 720 hours in the month C = Monthy charge to the Cutomer by the Company EFFECTNE:ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 AMERICAN DIAL TONE, INC.ORIGINAL SHEET 28 PSC - il - TARIFF NO.2 Section 2 Regulations (Continued) 2.12 Allowances for Interrptions of Servce (Continued) 2.12.2 Limtations on Allowances No credit allowance wil be made for: A. Interrption due to the negligence of or noncompliance with the provisions of this Tarffby the Customer, any User, or other common carer providing servce connected to the service of the Company if the ILEC's line is down. B. Interrptions due to the negligence of any person other tha the Company including, but not limted to, the Customer. C. Interrptions due to the failure or mafuction of non- Company equipment; D. Interrptions of servce durg any period in which the Company and the underlying carrer are not given free access to their facilities and equipment for the purose of investigating and correcting interrptions; E. Interption of servce durg a period in which the Customer continues to use the serce in an impaired basis; F. Interrptions of servce durg any period when the Customer has released serce to the company or underlyig carer for maintenace puroses or for implementation of a Customer order for a chage in servce arrgements; G. Interrption of servce due to circumtaces or causes by customer or users. ISSUED: Februar 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTNE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 29 PSC - il - TARF NO.2 Section 2 Reguations (Continued) 2.12 Allowances for Interptions of Serce (Continued) 2.12.3 Use of Altertive Servce Provided by The Company: Should the Customer elect to use an altertive servce provided by the Company durg the period that a service is interrpted, the Customer must pay the Tarffed rates and charges for the alternative servce used. 2.13 Cancellation of Servce 2.13.1 Cancellation of Application for Serce Applications for serce are non-ccelable uness the Company otherwise agrees. Where the Company perts the Customer to cacel an application for servce prior to the sta of serce, no chages wil be imosed except for those specified below. Where, prior to cancellation by the Customer, the Company incurs any expenses in installig the serce or in preparg to install the serce tht it otherise would not have incured, a charge equal to the costs the Company incured shall apply, but in no case shal this charge exceed the sum of the chage for the mium period of servce ordered, including installation charges, and al chages other levy againt the Company tht would have been chageable to the Cuomer had serce begu. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 30 PSC - il - TARF NO.2 Section 2 Regulations (Continued) 2.13 Cancellation of Service (Continued) 2.13.2 Cancellation of Servce by the Customer If a Customer cancels a Servce Order or terates servces before the completion of the ter for any reason whatsoever other tha a servce interrption (as defied in Section 2.12.1), the Customer agrees to pay to the Company the following sum which shall become due and owing as of the effective date of the cancellation or termation and be payable with the perod set forth in Section 2.11.2: all costs, fees and expenes reasonably incured in connection with: A. Non-Recurg Charges reasonably expended by the Company to establish serice to the Customer, plus B. Any disconnection, ealy cancellation or tertion chages reasonably incured and paid to thid paries by the Company on behalf of the Customer, plus C. Al Recurg Charges specified in the applicable Tarff of the balance of the then curent term 2.14 Transfer and Assignents Neither the Company nor the Customer may assign or tranfer its rights or duties in connection with the servces and facilties provided by the Company (or the underlyig carer) without the written consent of the other pary, except that the Company may assign its rights and duties (a) to any subsidiar, parent company or affliate of the Company; (b) pursuat to any sale or transfer of any assets of the Company; or (c) pursuant to any fincing, merger or reorganzation of the Company. The Company will give customers notification of any tranfer assignents and an option to change to another provider if the customer desires. ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 31 PSC - il - TARFF NO.2 Section 2 Regulations (Continued) 2.15 Notices and Communcations 2.15.1 The Company shall mail or deliver all notices and other communcations to the Customer at the serce address, uness tht Cusomer designates a separate address to which the Company's bills for serce shall be mailed. In the case where a separte "billig address" ha been designted by the Customer, the Company shall also mail or deliver all notices and other communcations to the designated "biling address". 2.15.2 The Company shall designate on any Servce Order, and on each bill for servce, an address to which the Customer shall mal or deliver all notices and other communcations, except tht Company may designate a separte address on each bill for serce to which the Customer sha mal payment on that bil. 2.15.3 All notices or other communcations requied to be given puruat to ths Tarff wil be in wrting. Notices and other communcations of either par, and all bils mailed by the Company, shall be presumed to have been delivered to the other pary on the thid business day following deposit of the notice communcation or bill with the U.S. Mail or a private delivery servce, prepaid and properly addressed, or when actually received or refused by the addressee, whichever occurs fist. 2.15.4 The Company or the Customer shall advise the other par of any changes to the addresses designted for notices, other communcations or billig; by following the proceures for givig notice set fort herein. ISSUED: Februar 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 32 PSC - il - TARF NO.2 Section 3 Servce Descriptions and Rates 3.1 Local Exchange Servce A Stadad Residence Line provides the Customer with a single, anog, voice-grde telephonic communcations chael, which can be used to place or receive one cal at a tie. Stadad Residence Lines are provided for the connection of Customer-provided wig and single station sets or facsimle machies. The Company's local telephone service provides a Customer with the ability to connect to the underlying carer's switchig network which enables the Customer to: . place or receive calls to any callig Station in the local calling area, as derined herein . access enhanced 911 Emergency Servce (where available through the underlying carrer); . access operator services (as specified in Section 3.3); . place call to toll free 8XX telephone numbers. 3.1.1 Servce Area The Company's servce area incorporates all geographic regions-and exchanges curently served by the following underlying carer: Throughout the ILEC service areas with the State of Idaho. EFFECTIVE:ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 AMERICAN DIAL TONE, INC.ORIGINAL SHEET 33 PSC - il - TARIFF NO.2 Section 3 Servce Descriptions and Rates (Continued) 3.1 Local Exchange Servce (Continued) 3.1.1 Serce Area (Continued) Local calling Areas: Exchages and zones included in the local callig area for the Customer's exchange or zone may be found in the telephone diectory published by the underlyig caer in the Customer's exchange area. 3.1.2 Local Line A. Stadad Featues: Loca Line provides the Customer with a single, voice-grde communcations chaeL. Each Local Line wil include a telephone number. B. Optiona Featues: A Local Line may order the following optiona featues, at the rate specified in Section 3.1.3 Call Waiting Call Forwarding Three Way Callig CallerID CallRetu Non-Published Number Inide Wirg 3.1.3 Local Line Rates and Charges A Local Line Customer wil be charged applicable Non-Recurg and Monthly Recurg Charges. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 34 PSC - il - TARIFF NO.2 Section 3 Servce Descriptions and Rates (Continued) 3.1 Local Exchange Servce (Continued) 3.1.3 Local Line Rates and Charges (Continued) Calling Plan (Monthy Recurg Charges) A. Basic Package Unlimted Local Calling CallerID Call Waiting Monthly Charge: B. Deluxe Package Unlimted Local Callig Caller ID Number Delivery Call Waiting Call Retur Three Way Calling Call Blockig Call Forwarding Call Trace 8 Code Speed Calling Monthly Charge: $33.49 (Non-Lifeline Customers) $19.99 (Lifelie Customers) $43.49 (Non-Lifeline Customers) $29.99 (Lifeline Customers) ISSUED: February 26,2010 ISSUED BY: Tarff Adminstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 35 PSC - il - TARIFF NO.2 Section 3 Servce Descriptions and Rates (Continued) 3.1 Local Exchage Servce (Continued) 3.1.3 Local Line Rates and Charges (Continued) Non-Recurg Charges Connection Fee (local line)$60.00 Call Waiting Call Forwarding 3 Way Calling Calling Number il $ 8.00 (per line) $ 8.00 (per line) $ 8.00 (per line) $10.00 (per lie) Recurg Charges - Monthly Call Waiting Call Forwarding 3 Way Calling Calling Number il Inside Wirg $ 5.00 (per lie) $ 5.00 (per lie) $ 5.00 (perline) $10.00 (per line) $7.00 (per line) ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 36 PSC - il - TARIFF NO.2 Section 3 Serce Descriptions and Rates (Continued) 3.2 Directory Assistace Customers wil access to Directory Assistance through 1-8XX toll free access. 3.3 Operator Assistance Customers wil have access to local operator services only withi the limtations imosed by the presence of the underlyig carrer's toll restriction and biled number screenig servces. 3.4 Directory Listings The Company shall provide for a single directory listing in the telephone diectory published by the underlyig carer in the Customer's exchange area. 3.4.1 In order for listings to appear in an upcomig directory, the Customer must subscribe to service from the Company in time to meet the directory-publishig schedule. 3.4.2 Directory listings are provided in connection with each Customer's servce as specified herein: A. Pri Listing: The listing shall include the first and last name of the Customer. The listing wil also include the Customer's address. B. Non-published Listings: A Non-published telephone number wil be fushed at the Customer's request providing for the omission or deletion of the Customer's telephone listing from the telephone directory and the diectory assistance records. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMRICAN DIAL TONE, INC.ORIGINAL SHEET 37 PSC - il - TARF NO.2 Section 3 Servce Descrptions and Rates (Continued) 3.4 Directory Listings (Continued) C. Non-Recurg Charges: Non-Recurg charges associated with Directory Listings are as follows: Non-published number (per lie no chage if included in Cutomer's origi servce order) $20.00 D. Recurg Chages: Monthy Recurg chages associated with Directory Listings are as follows: Non-published number $7.00 ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 38 PSC - il - TARF NO.2 Section 3 Servce Descriptions and Rates (Continued) 3.5 Miscellaneous Fixed Non-Recurng Charges: Change Telephone Number $25.00 (per line) Transfer Account to New Address $60.00 (per line) Reconnect Previous Customer $60.00 (per line) Late Charge 1.5% (of the balance due) Servce Order Charge $20.00 (each time changes are made to a telephone number)Servce Extension Fee $5.00 3.6 Miscellaneous Varable Non-Recurg Charges For any incidental charges which appear on the Company's biling from the underlying carer (e.g., directory assistance, call tracing, etc.), the charges are passed though to the Customer. 3.7 Emergency Servces (Enhanced 911) Allows Customers to reach appropriate emergency services includig police, fire and hospitaL. Enhced 911 has the ability to selectively route an emergency call to the priar E9ll provider so tht it reaches the correct emergency servce located closest to the caller. In addition, the Customer's address and telephone inormtion wil be provided to the pri E91I provider for display at the Public Service Anwerig Point (PSAP). ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 39 PSC - il - TARF NO.2 Section 3 Servce Descriptions and Rates (Continued) 3.8 Customer Complaints and/or Biling Disputes Customer inquires or complaits regarding serce or accountig may be made in wrtig or by telephone to the Company at: 2323 Curlew Road Suite 7 Dunedin, Florida 34698 (866) 447-2480 Any objection to biled charges should be reported promptly to the Company. Adjustments to Customers' bils shall be made to the extent that records are available and/or circumstances exist which reasonably indicate that such charges are not in accordance with approved rates or that an adjustment may otherwse be appropriate. Where overbiling of a subscriber occurs, due either to Company or subscriber eror, no liability exists which wil require the Company to pay any interest, dividend or other compensation on the amount overbiled. All Customer complaits are subject to the jursdiction of the Commission which may be contacted at the following address and telephone number: 472 W. Washington Street Boise, il 83702 Toll Free 1-800-432-0369 ISSUED: Februar 26,2010 ISSUED BY: Tarff Adminstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTNE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 40 PSC - il - TARIFF NO.2 Section 4 Promotional Offerings The Company, from time to time, may make promotional offerigs of its services, which may include waivig or reducing the applicable chages for the promoted serce. The promotional offerigs may be limted as to the durtion, the date and times of the offergs and the locations where the offerigs are made. These promotions will be submitted to the Idaho Public Utilties Commssion for approvaL. EFFECTWE:ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 AMERICAN DIAL TONE, INC.ORIGINAL SHEET 41 PSC - il - TARIFF NO.2 Section 5 Lifelie Progr 5.1 General (A) The Lifeline program is designed to increase the availability of telecommuncations services to low income subscribers by providing a credit to monthy recurrng local servce for qualifyng residential subscribers. Basic ters and conditions are in compliance with the FCC's Order on Universal Servce in CC Docket No. 97-157, which adopts the Federal-State Joint Board's recommendation in CC Docket No. 96-45, which complies with the Telecommuncations Act of 1996. (B) Lifeline is supported by the federal unversal serce support mechansm. (C) Federal baseline support of eight dollars and twenty-five cents ($8.25) is available for each Lifeline servce and is passed though to the subscriber. An additional thee dollars and fifty cents ($3.50) credit is provided by the Company. Supplemental federal support of one dollar and seventy-five cents ($1.75), matchig one half of the Company contrbution, wil also be passed along to the Lifeline subscrber. The total Lifeline credit available to an eligible customer is thrteen dollar and fifty cents ($13.50). The amount of credit wil not exceed the charge for local servce, which includes the access line, the Subscriber Line Charge and local usage. (D) Designated Services Available To Lifeline Customers: (1) Single Pary Servce (2) Local Usage (3) Touch Tone Serces (4) Voice Grade Access to the Public Switched Network (5) Access to Emergency Servces (6) Access to Opertor Servces (7) Access to Interexchange Serces (8) Access to Directory Assistance (9) Toll Limitation Service at No Charge ISSUED: Februar 26,2010 ISSUED BY: Tarff Adminstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 42 PSC - il - TARF NO.2 Section 5 Lifeline Progr (Continued) 5.2 Regulations (A) General (1) Customers eligible under the Lifeline program are also eligible for connection assistance under the Link-Up program. (2) One low income credit is available per household and is applicable to the priar residential connection only. The named subscriber must be a curent recipient of any of the low income assistance programs identified below. (3) A Lifeline customer may subscribe to any local servce offerig available to other residential customers. Since the Lifeline credit is applicable to the priar residential connection only, it may not be applied to multiple lines in a package for local serce. (4) Toll blockig, if elected, wil be provided at no charge to the Lifeline subscrber. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 43 PSC - il - TARFF NO.2 Section 5 Lifeline Program (Continued) Lifeline Program (Continued) Regulations (Continued) (A) General (Contiued) (5) No deposit wil be required of a Lifeline customer who subscrbes to toll blocking. If a Lifeline customer removes toll blocking prior to establishig an acceptable credit history, a deposit may be required. When applicable, advance payments wil not exceed the connection and local service charges for one month. (6) The Federal Universal Servce Charge wil not be biled to Lifeline customers. (7) Lifeline subscrber's local serce will not be disconnected for non- payment of regulated toll charges. Local service may be denied for non-payment of local calls. Access to toll serce may be denied for non-payment of regulated tolls. (8) At no time shall a customer's Lifeline rate go below zero.5.3 Eligibility (A) Customers are eligible if they paricipate in at least one of the following programs: Federal Public Housing Assistace/Section 8 Supplemental Nutrtion Assistance Program (SNAP) Medicaid Low Income Home Energy Assistace Program (LIHEAP) Supplemental Securty Income (SSI) National School Lunch (free program only) Temporar Assistance to Needy Families (TAN) (B) All applications for serce are subject to verfication with the state agencyresponsible for adstration of the quaifyg program. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 44 PSC - il - TARFF NO.2 Section 5 Lifeline Program (Continued) Lifeline Program (Continued) 5.4 Certification (A) Proof of eligibility in any of the qualifyng low income assistance programs should be provided to the Company at the time of application for servces; or eligible Lifeline subscribers may enroll in the Lifeline program by signing a document certifyg under penalty of peijur that the customer paricipates in one of the Lifeline eligible programs and identifyng the qualifyng program. When eligibility documentation is provided subsequent to installation, the Lifeline credit wil be provided on a going forward basis. (B) The Company reserves the right to periodically audit its records, workig in conjunction with the appropriate state agencies, for the purpose of determining continuing eligibility. Information obtained durng such audit wil be treated as confidential information to the extent required under State and Federal laws. The use or disclosure of information concernng enrollees wil be limited to purposes directly connected with the administration of the Lifeline plan. (C) When a customer is determined to be ineligible as a result of an audit, the Company wil contact the customer. If the customer canot provide eligibility documentation within 60 calendar days, the Lifeline credit will be discontinued. ISSUED: Februar 26,2010 ISSUED BY: Tariff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTNE: AMRICAN DIAL TONE, INC.ORIGINAL SHEET 45 PSC - il - TARIFF NO.2 Section 5 Lifeline Program (Continued) Lifeline Program (Continued) 5.5 General (A) Lifeline is provided as a monthy credit on the eligible residential subscriber's access line bil for local servce. (B) Servce Charges are applicable for intalling or changing Lifeline service. (C) Lin-Up connection assistace may be available for installing or relocating Lifeline serce. (D) The Service Change Charge is not applicable when existing serice is converted intact to Lifeline. (E) The total Lifeline credit consists of one federal credit plus one (1) Company credit (1) Federal credit Monthy Credit All programs, one per Lifeline service $10.00 (2) Company credit All programs, one per Lifeline servce $ 3.50 ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 46 PSC - il - TARIFF NO.2 Section 6 Lin-Up Program 6..1 General (A) Lin-Up is a program designed to increase the availabilty of telecommunications services to low income subscribers by providig a credit to the non-recurng installation and servce charges to qualifyng residential subscribers. Basic ters and conditions are in compliance with the FCC's Order on Universal Service in CC Docket 97-157, which adopts the Federal- State Joint Board's recommendation in CC Docket 96-45, which complies with the Telecommuncations Act of 1996. (B) Link-Up is supported by the federal universal service support mechansm. (C) A federal credit amount of fifty percent (50%) of the non-recurg charges for connection of service, up to a maximum of thirty dollars ($30.00), is available to be passed though to the subscriber. 6.2 Regulations (A) General (1) Customers eligible under Link-Up are also eligible for monthy recurng assistance under the Lifeline program. (2) Link-Up connection assistance is available per household and is applicable to the primar residential connection only. (3) The Link-Up credit is available each time the customer installs or relocates the priar residential servce. (4) To receive the credit, proof of eligibilty must be provided within 30 days after installation of servce. (5) The total tarffed charges for connecting servce, including servce and other installation charges, are considered in the credit calculation. ISSUED: Februar 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 47 PSC - il - TARFF NO.2 Section 6 Lin-Up Program (Continued) Re~ations (Continued) (B) Eligibility (1) To be eligible for a Link-Up credit, a customer must be a curent recipient of anyone of the low income assistance programs set forth below: Federa Public Housing Assistance/Section 8 Supplementa Nutrtion Assistance Program (SNAP) Medicaid Low Income Home Energy Assistance Program (LIHEAP) Supplemental Securty Income (SSI) National School Lunch (free program only) Temporar Assistance to Needy Families (TANF) (2) All applications for service are subject to verification with the state agency responsible for admnistration of the qualifyg program. (C) Certification (1) Proof of eligibilty in any of the quaifyg low income assistance programs should be provided to the Company at the time of application for servces; or eligible Lifeline subscribers may enroll in the Link-Up program by signg a document certifyng under penalty of perjur that the customer parcipates in one ofthe Lin-Up eligible programs and identifyg the qualifyng program. When eligibility documentation is provided subsequent to intalation, the Lin-Up feline credit wil be provided on a going forward basis. ISSUED: Februar 26,2010 ISSUED BY: Tarff Adminstrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTIVE: AMERICAN DIAL TONE, INC.ORIGINAL SHEET 48 PSC - il - TARFF NO.2 Section 6 Lin-Up Program (Continued) Link-Up (Continued) (2) The use or disclosure of information concerng enrollees wil be limited to puroses directly connected with the adminstration of the Link-Up plan. 6.3 Rates and Charges (A) The federal credit available for a Link-Up connection is thirty dollars ($30.00) maximum or fifty percent (50%) ofthe installation and serice charges from this Tarff, whichever is less. ISSUED: February 26,2010 ISSUED BY: Tarff Administrator 2323 Curlew Road, Suite 7 Dunedin, Florida 34698 EFFECTWE: State of Florida County ofPinel1as Justin Nymk, being fit duly swom, depose and says tht he is the President of Amercan Dial Tone, Inc., the Applicant in the proceeding entitled above, that he ha read the foregoing applicaton and knows the contents thereof and; tht the same ar tre of his knowledge, except as to matters which are therein stated on inormation or belief, and to those matters he believes them to be tre. American Dial Tone, Inc. has also reviewed all of the Commssion Rules and agrees to comply with them.~J :?~ti&== President ~ Subscribed and sworn to before tm1 day of J PtW 1104 ~ ~~ ~otai Public My Commssion expirs: No ù ß 2D (3 ,2010. .:'4" ""'''lo RIS : '~i:t.' ~~.~ MAK E. HAR. M 'ri MY COMMISSION # DO 936579 ;. ~~'''ï;\¡,~!i EXPIRES: Novbe 13, 2013~~ "'HIf'''''\ -'~~::.~'õ#."~": ID CLEC App