ACN Communication Services Inc Tariff No 1.pdf

ACN Communication Services, Inc.Idaho Tariff No. 1
1 st Revised Page 1
Cancels Original Page 1
ACN Communication Services, Inc.
TELECOMMUNICA nONS TARIFF
ACN Communication Services, Inc.
1000 Progress Place NE
Concord, North Carolina 28025
877-226-1010
(T)
(T)
This Tariff contains the rates, terms and conditions applicable to the furnishing of
interexchange telecommunications services provided by ACN Communication Services, Inc.
within the State of Idaho.
I'd3ho Public V~mties tommissioR
Office of the Secretary
ACCEPTED FOR FILING
APR 1 -2009
Beige.
ISSUED: March 9, 2009
~-'-"'--"-'--"'----'.':-- _!~,...)"
EFFECTIVE: April 1 , 2009
ISSUED BY:Richard Boughrum, Treasurer/CFO
1000 Progress Place NE
Concord, North Carolina 28025 IDiO902
ACN Communication Services,Inc.Idaho TariffNo.I
15th Revised Page 2
Cancels 14th Revised Page 2
CHECK SHEET
Pages,as listed below,are effective as ofthe date shown at the bottom of the respective page(s).Original and
revised pages as named below comprise all changes from the original tariff and are currently in effect as of
the date on the bottom of this page.
PAGE REVISION LEVEL PAGE REVISION LEVEL
Revised 25 1st Revised *
2 15th Revised *26 Original
3 Original 27 Original
4 Original 28 1
5 Original 29 9th
6 Original 29.1 Revised *
7 Original 30 2nd Revised *
8 Original 31 3rd Revised *
9 Original 31.1 1st Revised *
10 Original 31.2 1st Revised *
11 Original 31.3 3rd Revised *
12 Original 31.4 3”’Revised *
13 Original 32 Original
14 Original
15 Original
16 Original
17 3rd Revised
1 8 Original
19 Original
20 Original
21 Original
22 Original
23 Original
24 Original
*included in this filing
Idaho Pubhc Uttliti CommijooOfficeoftheSecretaryACCEPTEDFORFILING
DEC 2 2 2011
Boise,Idaho
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 3
TABLE OF CONTENTS
Check Sheet .................................................................
Table of Contents .............................................................
Symbols ....................................................................
Tariff Format ................................................................
Application of Tariff................................... ........................
Service Area Map .............................................................
Section I-Terms and Abbreviations ..............................................
Section2-RulesandRegulations ................................................ 9
Section3-ServiceDescriptionsandRates ........................................ 25
Section4-Promotions
......................................................
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 4
SYMBOLS
The following are the only symbols used for the purposes indicated below:
Changed regulation.
Delete or discontinue.
Change Resulting in an increase to a Customer s bill.
Moved from another tariff location.
New
Change resulting in a reduction to a Customer s bill.
Change in text or regulation.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
;:'u;~~. 111300
EFFECTIVE: February 14 2000ISSUED: January 31, 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 5
TARIFF FORMAT
A. Page Numbering - Page numbers appear in the upper right corner of the page. Pages are numbered
sequentially. However, new pages are occasionally added to the tariff. When a new page is added between
pages already in effect, a decimal is added. For example, a new page added between pages 14 and 15 would
be 14.
B. Page Revision Numbers - Revision numbers also appear in the upper right corner of each page. These
numbers are used to determine the most current page version on file with the Commission. For example
the 4th revised Page 14 cancels the 3rd revised Page 14. Because of various suspension periods, deferrals
etc., the most current page number on file with the Commission is not always the tariff page in effect.
Consult the Check Sheet for the page currently in effect.
C. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding is
subservient to its next higher level:
1.1.
2. 1. LA.
2. 1. LA. 1.
1.1.A.1.(a).
A.l.(a).
A.l.(a).I.(i).
(a).I.(i).(1).
D. Check Sheets - When a tariff filing is made with the Commission, an updated Check Sheet accompanies
the tariff filing. The Check Sheet lists the pages contained in the tariff, with a cross reference to the current
revision number. When new pages are added, the Check Sheet is changed to reflect the revision. All revisions
made in a given filing are designated by an asterisk (*). There will be no other symbols used on this page
if these are the only changes made to it (i., the format, etc. remain the same, just revised revision levels on
some pages.) The tariff user should refer to the latest Check Sheet to find out if a particular page is the most
current on file with the Commission.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 142000
Boise, Idaho
...-..._.~..,.. ... ,....
ISSUED: January 31, 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. I
Original Page 6
APPLICATION OF TARIFF
This tariff contains the regulations and rates applicable to the furnishing of intrastate resale
common carrier communications service by ACN Communication Services, Inc. within the
State ofIdaho.
SERVICE AREA MAP
ACN Communication Services, Inc. will provide intrastate service throughout the State of
Idaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FE B 1 4 2000
Boise, Idaho
ISSUED: January 31 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 7
SECTION 1 - TERMS AND ABBREVIATIONS
ACN - Used throughout this tariff to refer to ACN Communication Services, Inc.
Authorization Code - A pre-defined series of numbers to be dialed by the Customer or End User upon
access to the Company s system to notify the caller and validate the caller s authorization to use the services
provided. The Customer is responsible for charges incurred through the use of his or her assigned
Authorization Code.
Authorized User - A person, firm, partnership, corporation or other entity who is authorized by the
Customer to be connected to and utilize the Carrier s services under the terms and regulations of this tariff.
Commission - Refers to the Idaho Public Utilities Commission
Company or Carrier - ACN Communication Services, Inc. unless otherwise clearly indicated by the
context.
Customer - A person, firm, partnership, corporation or other entity which arranges for the Carrier to provide
discontinue or rearrange telecommunications services on behalf of itself or others; uses the Carrier
telecommunications services; and is responsible for payment of charges, all under the provisions and terms
of this tariff.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 8
SECTION 1 - TERMS AND ABBREVIATIONS, (CONT'
End User - Any person, firm, corporation, partnership or other entity which uses the services of the
Company under the provisions and regulations of this tariff. The End User is responsible for payment unless
the charges for the services utilized are accepted and paid by another Customer.
Equal Access - Where the local exchange company central office provides interconnection to interexchange
carriers with Feature Group D circuits. In such end offices, Customers can pre subscribe their telephone
line(s) to their preferred interexchange carrier.
LATA - Local Area of Transport and Access.
LEC - Local Exchange Company.
Personal Identification Number (PIN) - See Authorization Code.
Switched Access Origination/Termination - Where access between the Customer and the interexchange
carrier is provided on local exchange company Feature Group circuits and the connection to the Customer
is a LEC-provided business or residential access line. The cost of switched Feature Group access is billed
to the interexchange carrier.
V & H Coordinates - Geographic points which define the originating and terminating points of a call in
mathematical terms so that the airline mileage of the call may be determined. Call mileage may be used for
the purpose of rating calls.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FE B 1 4 2000
Boise, Idaho
ISSUED: January 31 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 9
SECTION 2 - RULES AND REGULATIONS
Undertaking of ACN Communication Services, Inc.
The Company provides long distance message telecommunications service to Customers for their
direct transmission of voice, data and other types of telecommunications.
Communications originate when the Customer accesses the Company directly or through the
facilities of another carrier via one or more access lines, equal access or on a dial-up basis. The
Company may act as the Customer s agent for ordering access connection facilities provided by
other carriers or entities when authorized by the Customer, to allow connection of a Customer
location to the Company s network. The Customer shall be responsible for all charges due for such
service arrangements.
The Company s services are provided on a monthly basis, unless otherwise stated in this tariff.
Services are available twenty-four (24) hours per day, seven (7) days per week.
Use
2.4
Services provided under this tariff may be used by the Customer for any lawful
telecommunications purpose for which the service is technically suited.
The services the Company offers shall not be used for any unlawful purpose or for any use
as to which the Customer has not obtained all required governmental approvals
authorizations, licenses, consents and permits.
The Company may require applicants for service who intend to use the Company s offerings
for resale, shared and/or joint use to file a letter with the Company confirming that their use
of the Company s offerings complies with relevant laws and the Commission s regulations
policies, orders, and decisions.
A Customer may transmit or receive information or signals via the facilities of the
Company. The Company s services are designed primarily for the transmission of voice-
grade telephonic signals, except as otherwise stated in this tariff. A user may transmit any
form of signal that is compatible with the Company s equipment, but the Company does not
guarantee that its services will be suitable for purposes other than voice-grade telephonic
communication except as specifically stated in this tariff. Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 10
SECTION 2 - RULES AND REGULATIONS, (CONT'
Limitations
The Company reserves the right to discontinue service when necessitated by conditions
beyond its control, or when the Customer is using the service in violation ofthe provisions
of this tariff, or in violation of the law.
Service is offered subject to the availability of the necessary facilities and equipment, or
both facilities and equipment, and subject to the provisions of this tariff.
The Company does not undertake to transmit messages, but offers the use of its facilities
when available, and will not be liable for errors in transmission or for failure to establish
connections.
Service may be limited or discontinued by the Company, without notice to the Customer
by blocking traffic to certain countries, cities, or NXX exchanges when the Company deems
it necessary to take such action to prevent unlawful use of its service. Service will be
restored as soon as it can be provided without undue risk.
The Company reserves the right to limit or to allocate the use of existing facilities, or of
additional facilities offered by the Company, when necessary because oflack offacilities
or due to some other cause beyond the Company s control.
To the extent that any conflict arises between the terms and conditions of a service
agreement or other contract and the terms and conditions of this tariff, the tariff shall
prevail.
Title to all equipment provided by the Company under this tariff remains with the Company.
1daho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 42000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 11
SECTION 2 - RULES AND REGULATIONS, (CONT'
2.4 Assignment and Transfer
2.4.All facilities provided under this tariff are directly or indirectly controlled by ACN and
neither the Customer nor Subscriber may transfer or assign the use of service or facilities
without the express written consent of the Company. All regulations and conditions
contained in this tariff shall apply to all such permitted assignees or transferees, as well as
all conditions of service. Such transfer or assignment, when permitted, shall only apply
where there is no interruption ofthe use or location of the service or facilities.
2.4.Customer may request Carrier to assign one or more sub-accounts for billing purposes, and
to direct sub-account invoices to Customer s affiliates or other designated entities for
payment. Such requests shall not affect the liability of the Customer, who shall remain
solely liable to the Company for payment of all invoices for service requested and obtained
by Customer, whether invoiced by the Company to the Customer, the Customer s affiliates
or other designated entities.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 42000
Boise. Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
SECTION 2 - RULES AND REGULATIONS, (CONT'
Idaho Tariff No. 1
Original Page 12
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
ACN Communication Services, Inc.
Liability of the Company
Boise, Idaho
2.5.
2.5.
ACN's liability for damages arising out of mistakes, interruptions, omissions, delays, errors
or defects in transmission which occur in the course of furnishing service or facilities, in no
event shall exceed $100.00 or an amount equivalent to the proportionate charge to the
Customer, whichever is less, for the period during which the faults in transmission occur.
Except as set forth above, the Company shall not be liable for any direct, indirect
consequential, special, actual, punitive or any other damages, or business interruption, or
for any lost profits of any kind or nature whatsoever arising out of any defects or any other
cause. In the event of an interruption in service or any defect in the service whatsoever
neither the Company nor any affiliated or unaffiliated third party provider or operator of
facilities employed in the provision of the service shall be liable for any direct, indirect
consequential, special, actual, punitive or any other damages, or for any lost profits of any
kind or nature whatsoever. Moreover, any such mistakes, omissions, interruptions, delays
errors, or defects in transmission or service, which are caused or contributed to by the
negligence or willful act of the Customer, or Authorized User, or joint user, or which arise
from the use of Customer provided facilities or equipment shall not result in the imposition
of any liability whatsoever upon the Company.
The Company shall not be liable for any claim or loss, expense or damage (including
indirect, special or consequential damage), for any interruption, delay, error, omission, or
defect in any service, facility or transmission provided under this tariff, if caused by any
person or entity other than the Company, by any malfunction of any service or facility
provided by any other carrier, by an Act of God, fire, war, civil disturbance, or act of
government, or by any other cause beyond the Company s direct control.
Indemnification - The Company s liability, if any, for its gross negligence or willful
misconduct is not limited by this tariff. With respect to any other claim or suit by a
Customer or by any others, the Customer indemnifies and saves harmless the Company
against claims, losses or suits for injury to or death of any person, or damage to any property
which arises from the use, placement or presence of the Company s equipment, facilities
and associated wiring of the Customer s premises and further the Customer indemnifies and
saves harmless the Company against claims for libel, slander, invasion of privacy or the
infringement of copyright arising directly or indirectly from the material transmitted over
the facilities of the Company or the use thereof by the Customer; against claims for
infringement of patents arising from combining with or using in connection with, facilities
furnished by the Company and apparatus, equipment and systems provided by the
Customer; and against all other claims arising out of any act or omission of the Customer
in connection with the services or facilities provided by the Company. No agents or
employees of other carriers shall be deemed to be agents or employees of the Company.
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 13
SECTION 2 - RULES AND REGULATIONS, (CONT'
Liability of the Company, (Cont'
Defacement of premises: No liability shall attach to the Company by reason of any
defacement or damage to the Customer s premises resulting from the existence of the
Company s equipment or facilities on such premises, or by the installation or removal
thereof, when such defacement or damage is notthe result of the negligence of the Company
or its employees.
The Company is not liable for any act or omission of any other entity furnishing a portion
of the service or any acts or omission ofthe Customer.
Service furnished by the Company may be interconnected with the services or facilities of
other carriers or private systems. However, service furnished is provided solely by the
Company and is not a joint undertaking with other parties.
The Company shall not be liable for any claim , loss, or refund as a result of loss or theft of
Personal Identification Numbers issued for use with the Company s services.
The Company shall not be liable for any damages, including usage charges, that the
Customer may incur as a result of the unauthorized use of authorization codes of
communications equipment. The unauthorized use of communications equipment includes
but is not limited to, the placement of calls from the Customer s premises, and the
placement of calls through equipment controlled and/or provided by the Customer that are
transmitted over the company s network without the authorization of the Customer. The
Customer shall be fully liable for all such usage charges.
The included tariff language does not constitute a determination by the Commission that a
limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility to
adjudicate negligence and consequential damage claims. It is also the court's responsibility
to determine the validity of the exculpatory clause.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
F E B 1 4 2000
~;)e. Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 14
SECTION 2 - RULES AND REGULATIONS, (CONT'D.
Customer Responsibility
All Customers assume general responsibilities in connection with the provisions and use of
the Company s service. When facilities, equipment, and/or communication systems
provided by others are connected to the Company s facilities, the Customer assumes
additional responsibilities. All Customers are responsible for the following:
The Customer is responsible for placing orders for service, paying all charges for
service rendered by the Company and complying with all of the Company
regulations governing the service. The Customer is also responsible for assuring
that its users comply with regulations.
When placing an order for service, the Customer must provide:
The names and addresses of the persons responsible for the payment of
service charges, and
The names, telephone numbers, and addresses of the Customer contact
persons.
The Customer must pay the Company for the replacement or repair of the
Company s equipment when the damage results from:
The negligence or willful act of the Customer or user;
Improper use of service; and
Any use of equipment or service provided by others.
After receipt of payment for the damages, the Company will cooperate with the
Customer in prosecuting a claim against any third party causing damage.
Idaho P~blic Utilities Commission
OffIce of the SecretaryCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 15
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
Billing and Payment For Service
Responsibility for Charges
The Customer is responsible for payment of all charges for services and equipment
furnished to the Customer for transmission of calls via the Company. In particular
and without limitation to the foregoing, the Customer is responsible for any and all
cost(s) incurred as the result of:
any delegation of authority resulting in the use of his or her
communications equipment and/or network services which result in the
placement of calls via the Company;
any and all use of the services provided by the Company, including calls
which the Customer did not individually authorize;
any calls placed by or through the Customer s equipment via any remote
access feature(s);
Charges for installations, service connections, moves and rearrangements are
payable upon demand to the Company or its authorized agent. Billing thereafter will
include recurring charges and actual usage as defined in this tariff.
Disputed Charges
Any objections to billed charges must be reported to the Company or its billing
agent in writing within twenty (20) days of the closing date printed on the invoice
or statement issued to the Customer. Adjustments to Customers' account shall be
made to the extent that circumstances exist which reasonably indicate that such
changes are appropriate. Should the Customer be dissatisfied with the disposition
of a complaint, the Customer may appeal to the Commission Customer s may
contact the Commission at the following address and telephone number: 472 West
Washington, Boise, Idaho 83702, 800-432-0369.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
F E B 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 16
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
Taxes and Fees
All state and local taxes (e., gross receipts tax, sales tax, municipal utilities tax)
are not included in the rates under this tariff, but shall be listed as separate line
items on the Customer s bill.
To the extent that a municipality, other political subdivision or local agency of
government, or commission imposes and collects from the Company a gross
receipts tax, occupation tax, license tax, permit fee, franchise fee, or regulatory fee
such taxes and fees shall, as allowed by law, be billed pro rata to the Customer
receiving service from the Company within the territorial limits of such
municipality, other political subdivision or local agency of government.
Service shall not be subject to taxes for a given taxing jurisdiction if the Customer
provides the Company with written verification, acceptable to the Company and to
the relevant taxingjurisdiction, that the Customer has been granted a tax exemption.
The Company may adjust its rates or impose additional rates on its Customer to
recover amounts it is required by governmental or quasi-governmental authorities
to collect from or pay to others in support of statutory or regulatory programs.
Idaho P~blic Utilities Commission
Office of the SecretaryACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31, 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
3rd Revised Page 17
Cancels 2nd Revised Page 17
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
6.4 Late Payment Fees
A late payment fee of$5.50 or 2% per month, whichever is greater, will be charged on any
past due balance. If an attorney or collection agency is required to collect any amounts due
the Customer shall pay the Company s reasonable costs. Any applicable late payment fees
will be assessed according to the terms and conditions of the Company or its billing agent
and pursuant to Idaho state law.
(I)
Return Check Charge
Customers will be charged $20.00 for all checks issued to the Company which are returned
due to insufficient funds. At the discretion of the Company, the insufficient funds check
charge may be waived under appropriate circumstances (e., a bank error).
Deposits
The Company does not collect Customer deposits.
Advance Payments
The Company does not require advance payments for service.
Idaho Public Utilities Commi~~'&fi
OUice of the Secretary
ACCEPTED FOR FI LING
APR 1 - 2009
Beise, ldelle
---,--------'------------ ,
ISSUED: March 9, 2009 EFFECTIVE: April I , 2009
ISSUED BY:Richard Boughrum, Treasurer/CFO
1000 Progress Place NE
Concord, North Carolina 28025 IDiO902
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 18
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
Cancellation by Customer
Customers may cancel service verbally or in writing at any time. The Company shall hold
the Customer responsible for payment of all charges, including fixed fees, surcharges, etc.
which accrue up to the cancellation date. Charges may be avoided by dialing another
carrier s access code. In the event the Customer executes a term commitment agreement
with the Company, the Customer must cancel service and terminate the agreement in
accordance with the agreement terms.
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 42000
Boise. Idaho
ISSUED: January 31, 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 19
SECTION 2 - RULES AND REGULATIONS, (CONT'
Refunds or Credits for Service Outages or Interruptions
7.4
An interruption period begins when the Customer reports a service, facility or circuit to be
inoperative and, if necessary, releases it for testing and repair. An interruption period ends
when the service, facility or circuit is operative. Credits for service outages or interruptions
are subject to the regulations listed below.
If the Customer reports a service, facility or circuit to be interrupted but declines to release
it for testing and repair, or refuses access to its premises for test and repair by the Company,
the service, facility or circuit is considered to be impaired but not interrupted. No credit
allowances will be made for a service, facility or circuit considered by the Company to be
impaired.
Credit allowances for interruption periods which are not due to the Company s testing or
adjusting, to the negligence of the Customer, or to the failure of channels, equipment and/or
communications systems provided by the Customer, are subject to the general liability
provisions set forth in this tariff. It shall be the obligation of the Customer to notify
Company immediately of any interruption in service for which a credit allowance is desired
by Customer. Before giving such notice, the Customer shall ascertain that the trouble is not
within his or her control, or is not in wiring or equipment, if any, furnished by Customer.
The Customer shall be responsible for the payment of service charges based upon time and
materials for visits by the Company s agents or employees to the premises of the Customer
when the service difficulty or trouble report results from the use of equipment or facilities
provided by any party other than the Company, including but not limited to the Customer.
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
FEB 1 42000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. I
Original Page 20
SECTION 2 - RULES AND REGULATIONS, (CONT'
Refunds or Credits for Service Outages or Interruptions, (Cont'
For purposes of credit computation every month shall be considered to have seven hundred
and twenty (nO) hours. For services with a monthly recurring charge, no credit shall be
allowed for an interruption of continuous duration of less than four (4) hours. The Customer
shall be credited for an interruption of four (4) or more hours at the rate of 1/720th of the
monthly charge for the services affected for each hour that the interruption continues. The
formula used for computation of credits is as follows:
Credit = A/nO x
A = outage time in hours (must be 4 or more)
B = total monthly recurring charge for affected service.
For usage sensitive long distance services, credits will be limited to, a maximum, the price
of the Initial Period of the individual call that was interrupted plus any per call charges or
surcharges required to reconnect the caller.
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Botse, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 21
SECTION 2 - RULES AND REGULATIONS, (CONT'
Cancellation or Termination of Service by Customer
Customers of presubscribed long distance services may cancel service at any time by
providing ACN with written or verbal notification. The Company shall hold the Customer
responsible for payment of all bills for service furnished until the cancellation date specified
by the Customer or until the date that the cancellation notice is received, whichever is later.
Cancellation or Termination of Service by Company
For nonpayment: The Company may terminate service to a Customer or Subscriber for
nonpayment of undisputed charges upon five (5) days written notice to the Customer or
Subscriber without incurring any liability for damages due to loss of telephone service to
the Customer or Subscriber.
ACN may refuse or discontinue service under the following conditions provided that, unless
otherwise stated, the Customer shall be given five (5) days notice to comply with any rule
or remedy any deficiency:
For non-compliance with or violation of any State, Municipal, or Federal law
ordinance or regulation pertaining to telephone service.
For use of telephone service for any purpose other than that described in the
application.
For neglect or refusal to provide reasonable access to ACN or its agents for the
purpose of inspection and maintenance of equipment owned by ACN or its agents.
For noncompliance with or violation of Commission regulation or ACN's rules and
regulations on file with the Commission.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 22
SECTION 2 - RULES AND REGULATIONS, (CONT'
Cancellation or Termination of Service by Company, (Cont'
Continued
Without notice in the event of Customer, Subscriber or Authorized User use of
equipment in such a manner as to adversely affect ACN's equipment or service to
others.
Without notice in the event of tampering with the equipment or services owned by
ACN or its agents.
Without notice in the event of unauthorized or fraudulent use of service. Whenever
service is discontinued for fraudulent use of service, ACN may, before restoring
service, require the Customer or Subscriber to make, at his or her own expense, all
changes in facilities or equipment necessary to eliminate illegal use and to pay an
amount reasonably estimated as the loss in revenues resulting from such fraudulent
use.
Without notice by reason of any order or decision of a court or other government
authority having jurisdiction which prohibits Company from furnishing such
servIces.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FES 142000
Boise, Id:Jho
EFFECTIVE: February 14 2000ISSUED: January 31 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 23
SECTION 2 - RULES AND REGULATIONS, (CONT'
Interconnection
Service furnished by ACN may be connected with the services or facilities of other carriers. Such
service or facilities are provided under the terms, rates and conditions of the other carrier. The
Customer is responsible for all charges billed by other carriers for use in connection with ACN'
service. Any special interface equipment or facilities necessary to achieve compatibility between
carriers is the responsibility ofthe Customer.
Terminal Equipment
The Company s facilities and service may be used with or terminated in terminal equipment or
communications systems such as a PBX, key system, single line telephone, or pay telephone. Such
terminal equipment shall be furnished and maintained at the expense of the Customer. The Customer
is responsible for all costs at his or her premises, including personnel, wiring, electrical power, and
the like, incurred in the use of ACN's service. When such terminal equipment is used, the equipment
shall comply with the generally accepted minimum protective criteria standards of the
telecommunications industry.
Inspection, Testing and Adjustment
Upon reasonable notice, the facilities or equipment provided by the Company shall be made
available to the Company for such tests and adjustments as may be necessary for their maintenance
in a condition satisfactory to the Company. No interruption allowance shall be granted for the time
during which such tests and adjustments are made, unless such interruption exceeds twenty-four
hours in length and credit for the interruption is requested by the Customer.
900,976 and 700 Numbers
The Company does not provide 900, 976 or 700 number services. Customer calls placed to these
numbers are routed to the local or long distance carrier providing the service. Customers may
contact their local exchange carrier or the carrier providing the service to request blocking of access
to these numbers.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
F E B 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 24
SECTION 2 - RULES AND REGULATIONS, (CONT'
Toll Free Services
14.1 The Company will make every effort to reserve toll free (Le.
, "
800/888") vanity numbers
for Customers, but makes no guarantee or warranty that the requested number(s) will be
available.
14.2 The Company will participate in porting toll free numbers only when all charges incurred
as a result of the toll free number have been paid.
14.Toll free numbers shared by more than one Customer, whereby individual Customers are
identified by a unique Personal Identification Number, may not be assigned or transferred
for use with service provided by another carrier. Subject to the limitations provided in this
tariff, the Company will only honor Customer requests for a change in Responsible
Organization or toll free service provider for toll free numbers dedicated to the sole use of
that single Customer.
14.4 If a Customer who has received a toll free number does not subscribe to toll free service
within thirty (30) days, the Company reserves the right to make the assigned number
available for use by another Customer.
Other Rules
The Company may temporarily suspend service without notice to the Customer, by blocking traffic
to certain cities of NXX exchanges, or by blocking calls using certain Personal Identification
Numbers when the Company deems it necessary to take such action to prevent unlawful use of its
service. The Company will restore service as soon as service can be provided without undue risk.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 42000
Boise, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services,Inc.Idaho Tariff No.1
1st Revised Page 25
Cancel Original Page 25
SECTION 3-SERVICE DESCRIPTIONS AND RATES
3.1 General
ACN provides direct dialed outbound,inbound and access to directory assistance for communications (C)
originating and terminating within the state.The Company’s services are available twenty-four hours
per day,seven days a week.Intrastate service is offered in conjunction with interstate service.1 (T)
Customers are charged individually for each call placed through the Company’s network.Charges
may vary by service offering,mileage band,class of call,time of day,day of week and/or call
duration.Customers are billed based on their use of ACN’s services and network.
daho Pubhc Utt1itie CommjiOwceofthePtar*ACCEpTED FOR FILING
DEC 2 2 2011
Effective December 22,201],toll services are available only to Customers who subscribe to ACN local (N)
service.(N)
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CEO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 26
SECTION 3 - SERVICE DESCRIPTIONS AND RATES, (CONT'
Timing of Calls
Billing for calls placed over the ACN network is based in part on the duration of the call as follows
unless otherwise specified in this tariff:
Timing of each call begins when the called station is answered (i.e. when two way
communications are established.) Answer detection is based on standard industry answer
detection methods, including hardware and software answer detection.
Chargeable time for calls ends when one of the parties disconnects from the call.
The initial and additional billing increments are stated in the description of each service.
2.4 The Company will not knowingly bill for unanswered calls. When a Customer indicates that
he/she was billed for an incomplete call, ACN will reasonably issue credit for the call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
FEB 1 4 2000
Boise, Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 27
SECTION 3 - SERVICE DESCRIPTIONS AND RATES, (CONT'
Rate Periods
The Company does not offer time-of-day discounts.
3.4 Calculation of Distance
The Company does not offer mileage-sensitive services.
Holidays
The Company does not offer Holiday discounts.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
F E 8 1 4 2000
Boise, Idaho
EFFECTIVE: February 14 2000ISSUED: January 31 , 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO
ACN Communication Services, Inc.Idaho Tariff No. 1
1 sl Revised Page 28
Cancels Original Page 28
SECTION 3 - SERVICE DESCRIPTIONS AND RATES, (CONT'
Public Telephone Surcharge
In order to recover the Company s expenses to comply with the FCC's pay telephone compensation
plan effective on October 7, 1997 (FCC 97 -3 71), an undiscountable per call charge is applicable to all
interstate, intrastate and international calls that originate from any domestic pay telephone used to
access the Company s services. This surcharge, which is in addition to standard tariffed usage charges
and any applicable service charges and surcharges associated with the Company s service, applies for
the use of the instrument used to access The Company service and is unrelated to the Company
service accessed from the pay telephone.
Pay telephones include coin-operated and coinless phones owned by local telephone companies
independent companies and other interexchange carriers. The Public Pay Telephone Surcharge
applies to the initial completed call and any reoriginated call (i., using the u#" symbol).
Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing
the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not
transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be
billed on a subsequent invoice after the Company has obtained information from a carrier that the
originating station is an eligible pay telephone.
The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the
Customer pays for service by inserting coins during the progress of the call.
Rate per Call:$0.43 (I)
I~aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 1 6 2004
Boise, Idaho
ISSUED: April 6, 2004 EFFECTNE: April 16, 2004
ISSUED BY:Daniel Crowley, Vice President - Finance
32991 Hamilton Court
Farmington Hills, MI 48334 idiO404
ACN Communication Services, Inc.Idaho Tariff No. 1th Revised Page 29
Cancels 81h Revised Page 29
SECTION 3 - SERVICE DESCRIPTIONS AND RATES, (CONT'
Outbound Services
Outbound Service is the direct dialing of a destination telephone number from the Customer
telephone lines automatically presubscribed to the Company. Calls are completed by dialing 1 + the
destination telephone number. Unless otherwise indicated, calls are billed in sixty (60) second
increments after an initial period, for billing purposes, of sixty (60) seconds. Rates are not mileage
nor time-of-day sensitive. Intrastate service is an add-on to interstate service.
Plan 1
Plan 1 - Residential
Plan 1 - Residential is available to residential Customers who have chosen the
Company s interstate Residential 4.9***, Residential 8.9* or Residential Choice
30*** plans. ACN Subscriber to Subscriber Calling is included with Residential
Plans. For a full description of ACN Subscriber to Subscriber Calling, please see
Section 3.
Plan 1 - Business
Plan 1 - Business is available to business Customers who have chosen the
Company s interstate Commercial 5.9 Plan** for outbound calling from lines
presubscribed to the Company. Commercial 5.9 Plan calls are billed in six (6)
second increments, after an initial period, for billing purposes, of sixty (60) seconds.
Plan 1 Rates
InterLATA IntraLA T A
Rate Per Minute:
Residential 4.9 Plan:
Residential 8.9 Plan:
Residential Choice 30 Plan:
Commercial 5.9 Plan:
$0.08 (R)
$0.
$0.
$0.
(T)
(T)
$0.08 (R)
$0.
$0.
$0.
Residential interstate service not available to new customers since August 10, 2002.
Service available to existing Customers only effective June 16 2003.
Residential and Residential Choice 30 plans are not available to new Customers effective March 2004.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
SEP 3 - 2005
***
ISSUED: August 24, 2005
Rnise, Idaho
EFFECTIVE: September 3 2005
ISSUED BY:Daniel Crowley, Vice President - Finance
32991 Hamilton Court
Farmington Hills, MI 48334 idiO506
ACN Communication Services,Inc.Idaho Tariff No.1
2”’Revised Page 29.1
Cancels 1St Revised Page 29.1
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.7 Outbound Services,(Cont’d.)
3.7.2 Small Business Solutions Plans’(T)
Small Business Solutions is targeted primarily at business Customers for outbound calling
from lines presubscribed to the Company.Calls are billed in six (6)second increments after
an initial period,for billing purposes,ofthirty (30)seconds.Each Small Business Solutions
Plan is based on a Minimum Monthly Usage commitment of combined interstate and
intrastate usage.If the Customer’s usage does not meet or exceed the Minimum Monthly
Usage commitment,the Customer will be charged a make up to the Minimum Monthly
Usage commitment for their specific plan.
Minimum Monthly Usage Commitment Rate Per Minute
$10.00 $0.1450
$100.00 $0.1450
$500.00 $0.1450
3.7.3 ACN Subscriber to Subscriber Calling
Subscriber to Subscriber Calling allows ACN Residential toll service Customers to call other
ACN Residential toll service Customers without incurring per call usage charges.Customers
are not required to identify Customers in their calling circle.Such identification will be
handled by the Company’s network.Subscriber to Subscriber Calling applies to both
intrastate and interstate calling.There is no limit to the number of minutes included in this
calling program.
Effective December 22,20]],Small Business Solutions Plans are available to existing Customers only.(N)
dho Pubc Utt Commia.n
Cfftu nf sp
ACCEPII:D FOP FILING
DEC 2 2 2011
5oise.idaflo
ISSUED:December 12,2011 EFFECTIVE:December22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services,Inc.Idaho Tariff No.1
2’Revised Page 30
Cancels 1st Revised Page 30
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.8 Toll Free Services’(T)
Toll Free Service is an inbound telecommunications service which permits calls to be completed to
the Customer’s location without charge to the calling party.
3.8.1 Residential Toll Free Service
Access to the service is gained by dialing a ten-digit toll-free number and PIN which
terminates at the Customer’s location.This service permits the Customer to receive incoming
calls from all locations within the state of Idaho,Toll Free Services originate via normal
shared use facilities and are terminated via the Customer’s local exchange service line.
Utilization ofthe PIN number results in the call being routed to a specific termination point.
3.8.2 Commercial Toll Free Service
Access to the service is gained by dialing a ten-digit toll-free number which terminates at the
Customer’s location.This service permits the Customer to receive incoming calls from all
locations within the state of Idaho.Toll Free Services originate via normal shared use
facilities and are terminated via the Customer’s local exchange service line.
The Company will reserve such numbers on a first-come first-served basis.All requests for Toll Free
Service number reservations must be written,dated and signed by the Customer.The Company does
not guarantee the availability of numbers until assigned.The requested Inbound Service telephone
numbers,if available,will be reserved for and furnished to the Customer.
Ifa Customer who has received a Toll Service number does not subscribe to Toll Free Service within
thirty (30)days,the Company reserves the right to re-assign the number to another Customer.
Rates are not mileage or time-of-day sensitive.Calls are billed in six (6)second increments after a
minimum call duration for billing purposes of sixty (60)seconds.
3.8.3 Rates
InterLATA IntraLATA
A.Residential Toll Free $0.10 $0.10
B.Commercial Toll Free $0.1 5 $0.15
Effective December22,2011,Toll Free Services are available to existing Customers and ACN local (N)
exchange service Customers only.(N)
ISSUED:December 12 2011 ...EFFECTIVE:December22 2011IdahoPubhcUtthtes
Office of the Secretary
ISSUED BY:Treasurer/CFO ACCEPTED FOR HUNG
1000 Progress Place NE
Concord,NC 28025 IDil 102
foise,Waho
ACN Communication Services,Inc.Idaho Tariff No.I
3rd Revised Page 31
Cancels 2nd Revised Page 31
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.9 [Reserved for Future Usel (D)
(D)
3.10 Directory Assistance
Directory Assistance is available to ACN Customers.Directory Assistance charge applies to each call
to the Directory Assistance Bureau.Up to two requests may be made on each call to Directory
Assistance.The Directory Assistance charge applies to each call regardless of whether the Directory
Assistance Bureau is able to furnish the requested telephone number.
Per Call Charge:$1.25
Idaho Public Uttiities ComrniiOfl
Offi.ce of the Sec.retary
ACCEPTED RDR FlUNG
DEC 2 2 2011
Boise Idaho
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services,Inc.Idaho Tariff No.1
1st Revised Page 31.1
Cancels Original Page 31.1
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.11 Business Connect Service1 (T)
Business Connect Service is a service consisting of switched and dedicated inbound and outbound
services.Intrastate service is available only as an add on to interstate service.
3.11.1 Services
A.Switched Inbound and Outbound Service
Outbound Service is the direct dialing of a destination telephone number from the
Customer’s telephone lines automatically presubscribed to the Company.Calls are
completed by dialing 1+the destination telephone number.
Switched Inbound Service allows for incoming calls over a toll-free number that
terminates to a Customer-provided switched access line.Call charges are billed to
the Subscriber rather than to the originating caller.Vanity toll free numbers are not
available.
Intrastate calls are billed in six (6)second increments with a six (6)second
minimum billing period.Rates are not mileage nor time-of-day sensitive.
B.Dedicated Inbound and Outbound Service
Service is available via DS1 or DS3.Inbound service is the usage of a standard toll
free telephone number (prefixes:800,888,877)that terminates to a dedicated
facility.Vanity toll free numbers are not available.
Intrastate calls are billed in six (6)second increments with a six (6)second
minimum billing period.Rates are not mileage nor time-of-day sensitive.
(D)
(D)
Effective December 22,2011,Business Connect Service is available to existing Customers only (N)
Idaho Puhkc Uies Commim
Office of tc $ecreery
ACCEPTED FOR RUNG
ISSUED:December 12,2011 UU 2 2 2011 EFFECTIVE:December22.2011
ISSUED BY:Treasurer/CFO Boise,Idaho
1 000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services,Inc.Idaho Tariff No.I
1st Revised Page 31.2
Cancels Original Page 31.2
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.11 Business Connect Service’,(Cont’d.)(T)
3.11.2 Rates
A.Switched Rates
Inbound and Outbound Intrastate Per Minute Rates
IntraLATA:$0.1 400*
InterLATA:$0.1 400
B.Dedicated Rates
Inbound and Outbound Intrastate Per Minute Rates
IntraLATA:$0.0900*
InterLATA:$0.0900
(D)
(D)
*Should the Customer’s intraLATA usage exceed 25%of overall traffic for two (2)consecutive months,
the intraLATA per minute rate for future usage will be $0.1500 for switched service and $0.1000 for
dedicated service.
Effective December 22,2011,Business Connect Service is available to existing Customers only.(N)
lc.aho Pubhc Utifities Cornmi%joflOfficeoftheSecretaryACCEPTEDFORRUNG
DEC 2 2 2011
Boise,Idaho
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services,Inc.Idaho Tariff No.I
3rd Revised Page 31,3
Cancels 2nd Revised Page 31 .3
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.12 ACN Connect Home1 (T)
ACN Connect Home provides Residential Customers with direct dial calling and the option to obtain (T)
a toll free number.Service includes thirty (30)minutes per month ofdirect dial toll calling (intrastate (C)
and interstate).Toll free calls and international calls are not included in the thirty minute call (C)
allowance.ACN Connect Home includes ACN Subscriber to Subscriber Calling is included with
ACN Connect Home.For a full description of ACN Subscriber to Subscriber Calling,please see
Section 3,Page 29.1.Calls are billed in sixty (60)second increments with an initial billing period of
sixty (60)seconds.An interstate Monthly Recurring Charge (MRC)is billed in addition to usage.
Direct Dial rate per minute:$0.140
Toll Free rate per minute:$0.10
(D)
(D)
Effective December 22,20]],ACN Connect Home is available to existing Customers only.(N)
Idaho Public Utffltjes CommikviuffceoftheACCEpTEDFORFI.NG
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDil 102
ACN Communication Services,Inc.Idaho Tariff No.I
3td Revised Page 31.4
Cancels 21 Revised Page 3 1 .4
SECTION 3-SERVICE DESCRIPTIONS AND RATES,(CONT’D.)
3.13 ACN Connect Plus1 (T)
ACN Connect Plus provides Residential Customers with direct dial calling and the option to obtain a (T)
toll free number.ACN Subscriber to Subscriber Calling is included with Residential Plans.For a full (C)
description of ACN Subscriber to Subscriber Calling,please see Section 3,Page 29.1.Calls are
billed in sixty (60)second increments with an initial billing period of sixty (60)seconds.An interstate
Monthly Recurring Charge (MRC)is billed in addition to usage.
Rate per minute:$0.10
Toll Free rate per minute:$0.10
(D)
(D)
Effective December 22,201].A’N Connect Plus is available to existing Customers only (N)
Idahu ibc J[f:es Crjmmen
I
ACCEi FO FIJNG
DEC 2 2 211
Bose daho
ISSUED:December 12,2011 EFFECTIVE:December 22,2011
ISSUED BY:Treasurer/CFO
1000 Progress Place NE
Concord,NC 28025 IDillO2
ACN Communication Services, Inc.Idaho Tariff No. 1
Original Page 32
SECTION 4 - PROMOTIONS
Demonstration of Service
From time to time the Company may demonstrate service for potential Customers by providing free
use of its network on a limited basis for a period of time, not to exceed one (1) month.
Demonstration of service and the type, duration or quantity of service provided will be at the
Company s discretion.
Promotions - General
From time to time, the Carrier may provide promotional offerings to introduce a current or potential
Subscriber to a service not being used by the subscriber. These offerings may be limited to certain
dates, times or locations and may waive or reduce recurring or non-recurring charges. The
Commission will be notified of all promotions.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
F E B 1 4 2000
Boise. Idaho
ISSUED: January 31 , 2000 EFFECTIVE: February 14 2000
ISSUED BY:Caroline Roberts, Vice President Business & Product Development
32991 Hamilton Court
Farmington Hills, MI 48333 idiOOOO