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Home My WebLink About20050406Wojcik exhibits.pdfA Comparative Study of Urban Water Use Efficiency Across the Southwest EXHIBIT -4D\ E)((1cutiV(1 Summary unicipal water use is on the rise in the southwestern U.S., tracking with rapid population growth. In the past decade, millions have flocked to cities like Albuquerque, Denver Las Vegas, Phoenix, and Salt Lake City. These burgeoning metropolitan areas are expected to draw millions more over the next several decades. Unfortunately, this growth threatens the very quality of life that draws people in the fIrst place. In addition to other social and envi- ronmental stresses caused by rapid popula- tion growth, increased water demand by these new residents endangers one of the regions most precious resources-natural river systems. The rapid influx of new resi- dents often encourages municipal water providers to divert and store what is left of already-stressed rivers to meet increasing urban water demands. The current region- al drought has added urgency to the issue. Cities and states seem more inclined than ever to consider large water development projects that are, on the whole, very slow to construct, highly contentious, extremely costly, and environmentally damaging. Fortunately, improving urban water use efficiency can meet much of this growth in demand. We can stretch already- developed water supplies to meet a higher portion of our needs through indoor and outdoor conservation as well as through creative supply-side options. Efficiency alternatives can postpone or alleviate entirely the need to divert and store the last water left in our rivers, water that is crucial to continued enjoyment by anglers, rafters, local communities, and the preser- vation of the plants, fIsh, and other wildlife that rivers support. Thus far, western water policy has not encouraged efficiency alternatives, both Smart Water A Comparativl" Stli, Western Resource Advocates because of legal impediments and a lack ~f sustained public pressure to invest in effi- ciency. Some water utilities have made efforts, but progress has been isolated and sporadic. Although agricultural efficiency also must be addressed, this report focuses on urban water use, an area where demand for water is growing most quickly, where there is a receptive audience to an efficiency message, and financial resources to imple- ment efficiency alternatives. Lack of comparative data on water use and efficiency options has been a signill- cant hurdle to maximizing urban water efficiency. Many cities simply are in the dark as to how they compare to others in the region. Nor are they necessarily aware of cutting-edge approaches being explored elsewhere.' Isolation hampers innovation. Such comparative info~mation could inspire cities and citizens alike. 'iii ;~;")' i" ,) "'~~i~~.i~:~" ;; ' ~l',;r !,;,;" t.ln\I"I1I'1'a~~t 'i, ::,~/((, e",', .' :Jj:? ;:,?:(;/:\ Rivers run through our history and folk- lore, and link us as a people. They nourish and refresh us and provide a home for dazzling varieties of fish and wildlife and trees and plants every sort. We are a nation rich in rivers. Charles Kuralt from 'The Magic of Rivers Photo by jeJIWiden. utive .JEfi' ~~: Western Resource Advocates Smart Water provides, for the fIrst time, a detailed snapshot of current water use in major cities across the region as well as recent trends in water uses, conserva- tion and efficiency programs, water system leaks, water rate structures, and unmet potential in over a dozen cities. The report , highlights a large disparity in water use efficiency across the region and offers spe- cifIc recommendations to make increased efficiency a reality. Equipped with the data in this Smart Water report, citizens, water utilities, and state and local governments can focus heightened interest in urban water plan- ning on the role of efficiency as a faster, safer, and relatively inexpensive way to stretch existing water supplies farther. Photo by jeffWiden. The pages that follow include a wealth of information, collected into 5 chapters. Chapter i introduces what's at stake if we fail to develop efficiency alternatives. It brings to light the enormity of recent pop- ulation growth in the Southwest. Nevada, Arizona, Colorado, and Utah are the four fastest-growing states in the country. Together, they added 4 million new resi- dents between 1990 and 2000. The Census Bureau projects that they will add another 7 million people by 2025. Texas and New Mexico are on a similar path. These new residents have led water utilities to consider a round of new, con- ventional water diversion and storage proj- ects to meet the demand. If history is any guide, these projects will greatly alter, and can even cause the collapse of, the natural river systems that already face signifIcant strain. Chapter 1 provides a quick guide to rivers-including the Bear, Colorado, Gunnison, and Rio Grande-that are threatened by recent and future urban water demands. The chapter reveals the direct link between growing urban demand and threats to some of our most treasured river resources. Chapter 2 provides some light at the end of the tunnel, canvassing the "state-of- the-art" in municipal water efficiency. Through strategy descriptions, case stud- ies, and other examples from around the country and other parts of the world, it details successful programs that improve efficiency, sometimes dramatically. These examples, applied in appropriate situa- tions, can serve as benchmarks and mod- els for urban residents and water providers in our region. Chapter 2 highlights the enormous potential for improving efficiency both on the demand-side (i.e., through water con- servation) and supply-side (e.g., collection and delivery systems), a potential that pos- sibly can eliminate the need for enduring the social, monetary, and environmental an Watl"r USl" Across thl" Southwl"st costs associated with traditional supply- side projects. It includes details on: Supply Side Measures Water Loss Management System Integration, Transfers, and Salvage Aquifer Storage and Recovery . Re-Use Demand Side Measures Landscape Design Landscape Watering Development Standards Indoor Efficiency Regulations & Education Incentives Rate Structures Rebates and Retro-fIts Chapter 3 provides a detailed analysis of where many western cities stand today in both water consumption and water con- servation efforts. Through dozens of fIg- ures and tables, it provides comparative data on per capita water use, water system losses, conservation programs,' rate struc- tures, and more. Related appendices include city-by-city data and descriptions of existing efficiency programs, water sys- tems, and alternative sources of supply. Based on the comparative analysis reported in Chapter 3, it is clear that across the Southwest: Outdoor water consumption accounts for a large proportion of total water sold and offers the biggest target for future water savings. Indoor efficiencies could be greatly improved. Unaccounted For Water (including system leaks) is high in many districts. Pricing water with increasing block rates provides a strong conservation incentive. Western Resource Advocates Conservation programs and budgets vary considerably in the region. Accounting practices and monitoring program effectiveness need additional focus. Many providers have only begun to seriously investigate many supply-side options. ,- , : t,x e QiutiMei j~ir-li~~~J Chapter 4 takes a close look at the connection between urban sprawl and water use. It tells a simple but compelling story of how sustainable patterns of urban growth- "smart development" -can dis- tribute growth over the landscape in ways that increase water efficiency. A case study from several decades of development in Las Vegas provides empirical data for the common-sense concept that water use varies with housing lot size. And, a close look at a recent development in Tucson shows tremendous results from water-effi- cient design strategies (e.g., higher-density, mixed-use development) as well as other efficiency measures (e.g., Xeriscape stan- dards, reclaimed water distribution sys- tems, etc. Chapter 5 highlights the overall con- clusions of the Smart Water study and pro- poses recommended actions for water providers, policy-makers, and citizens, including: Policies to help reduce discretionary outdoor water use; Attributes of effective water rate (pric- ing) structures; Rebates and other measures to improve indoor use; Reasons to remedy leaks and other Unaccounted for Water; Consideration of several supply-side alternatives; Better monitoring of programs and water accounting; Improving customer education and awareness; and State legislative initiatives that would improve efficiency. Smart Water A Comparativl" Stb~yr~f';t1.re~R1rw~iW~f8~~!!iA~;fft~ri6:~ftirrr~~~~W . cr "7utive; J+j tl" Western Resource Advocates We hope the Smart Water report will serve as a helpful decision-making tool for water district managers, policy makers, interested organizations, and the citizens across the Southwest and beyond. The report is intended for all who appreciate the value of our natural river systems and, more importantly, all who rely on the water that these rivers provide. We expect water use efficiency will be as important to water management in the 21st Century as the Hoover Dam and other engineering marvels were to the 20th Century. Relatively wasteful urban water use today provides a challenge and an opportunity. Though it threatens our natu- ral river systems, curbing waste and improving efficiency can ensure that these rivers thrive, long after we are gone. We need to adopt a permanent and growing efficiency ethic to meet our urban water demands. This report discusses how we might get there. Photo by Jeff Widen. 'r an Watl"r USl" Across thl" Southwl"st Water Rate Structures in Colorado: How Colorado Cities Compare in Using this Important Water Use Efficiency Tool ,:;::,:'!".. ;'~i ~' - ' '- " f' . ,- .:' ,-, ---, ES'IER, - ' RESOURCE AU v (J CA. '1" t:: ~~~ ::\t':r;- C 0 LOR ADO l) E N V 1ft O N MEN TAL xv C 0 A LIT ION (,.o\or,ad,g, .\. :/J' ~~- -- C~ ~;- jJ ~, - ':..-~ ~. ' (-;klLSSRo.:IJS' ,oAtu..lN:.r..:" , September 2004 , EXHIBit 4D2- Water Rate Structures in Colorado: How Colorado Cities Compare in Using this Important Water Use Efficiency Tool Executive Summary In semi -arid Colorado, our precious rivers, streams, and aquifers sustain our cities and towns by feeding our urban water supply systems. With a fmite supply, Colorado citizens, policymakers, and water utility managers must fulfill the dual role of ensuring water in our taps and water in our rivers, as Coloradans place a high value on both. Water rate structures play an essential role in communicating the value of water to water customers, thus promoting long-term efficient use. The value of water includes: (1) the utility's operation and maintenance costs; (2) costs to procure and develop additional water supplies to meet growing demands; and (3) social and environmental "opportunity costs" of losing other benefits of the water and natural waterways. Increasing block rate structures most effectively communicate this message and encourage efficient water use when compared to other types of rate structures. Through this increasing block rate design, the unit price for water increases as the volume consumed increases, with prices being set for each "block" of water use. Customers who use low or average volumes of water are charged a modest unit price and rewarded for conservation; those using significantly higher volumes pay higher unit prices. A variety of approaches can be applied to setting each block volume. Unit Price Consumption Volume --.. In a broader regional study, we found a close correlation between cities with dramatically increasing block rates and those with the lowest per capita consumption levels.! Along with other conservation and efficiency programs, effective rate structures can help stretch existing water supplies further and avoid much of the cost, delay, and controversy that result from large new water development projects. If designed appropriately, increasing block rates: Encourage efficient use by sending a strong conservation price signal; Reward conserving customers with lower unit rates for water; Assign water supply and development costs proportionately to the customers who place the highest burden on the supply system, and the rivers that feed the supplies; Provide water at low prices for basic and essential needs, so all customers can afford it; and Do all of the above while still maintaining a stable revenue flow to the utility. Colorado communities use a wide variety of water rate structures, ranging from very aggressive, efficiency- based designs to rate structures that actUally promote inefficient water use. Some have incorporated increasing block rate designs, but have set the block prices and volumes in ways that do not effectively promote efficient water use. . Although many Colorado cities and towns have come a long way in developing and instituting efficiency-based rate structures, many still have a lot of room for improvement. I Western Resource Advocates Smart Water: A Comparative Study of Urban Water Use Efficiency Across the Southwest, December 2003, at 74-86. Water Rate Structures in Utah: How Utah Cities Compare Using This Important Water Use Efficiency Tool WESTERN 'RESOURCE ADVOCA TES :;: Z':' ~:':...... " fJ ...,.., ."J (f) January 2005 EXHIBIT 403 Water Rate Structures in Utah: How Utah Cities Compare Using This Important Water Use Efficiency Tool Executive Summar~ In semi-arid Utah, precious rivers, streams, and aquifers sustain cities and towns by f~eding urban water supply systems. With a fmite supply, Utah citizens, policymakers, and water utility managers must fulfill the dual role of ensuring water in customer taps and in Utah's rivers, as Utahns place a high value on both. Water rate structures play an essential role in communicating the value of water to water customers, thus promoting long-tenn efficient use. The value of water includes: (1) the utility's operation and maintenance costs; (2) costs to procure and develop additional water supplies to meet growing demands; and (3) social and environmental "opportunity costs" of losing other benefits of the water and natural waterways. Increasing block rate structures most effectively communicate this value and encourage efficient use when compared to other types of rate structures. Through an increasing block rate design, the unit price for water increases as the volume consumed increases, with prices being set for each "block" of water use. Customers who use low or average volumes of water are charged a modest unit price and rewarded for conservation; those using significantly higher volumes pay higher unit prices. Unit Price Consumption V olume In a broader regional study, we found a close correlation between cities with dramatically increasing block rates and those with the lowest per capita consumption levels. Along with other conservation and efficiency programs, effective rate structures can help stretch existing water supplies farther and avoid much of the cost delay, and controversy that result from large, new water development projects. If designed appropriately, increasing block rates: Provide water at low prices for basic and essential needs, so all customers can afford it; Reward conserving customers with lower unit rates for water; Encourage efficient use by sending a strong conservation price signal; Assign water supply and development costs proportionately to the customers who place the highest burden on the supply system and the natural supply sources; and Do all of the above while still maintaining a stable flow of revenue to the utility. Utah communities use a wide variety of water rate structures, ranging from efficiency-based designs to rate structures that promote little or no efficient water use. Some have incorporated increasing block rate designs but have set the block prices and volumes in ways that do not effectively promote efficient water use. Although some Utah cities and towns have made progress in developing and instituting efficiency-based rate structures, the results from this analysis indicate that most still have a lot of room for improvement. This report discusses the various types of water rate structures and their effect on promoting efficient water use (pages 3 to 8). It then offers a comparison of the rate structures used in 12 Utah municipalities to see how these cities and towns stack up in using rate structures as a water efficiency tool '(pages 9 to 16). I Western Resource Advocates Smart Water: A Comparative Study of Urban Water Use Efficiency Across the Southwest, December 2003, at 74-86. . ALL SECTORS BILLS at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF USE at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF Winter 11% 14% 18% 41% 65% 79% Winter 14% 18% 23% 41% 53% 60% RESIDENTIAL BILLS at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF USE at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF Winter 10% 13% 17 % 43% 67% 83% Winter 14% 21 % 28% 34 % 61 % 79% 88% Summer 12% 19% 25% Summer 11% 16% 21 % Summer 12% 19% 25% Summer 15% 21 % 27% COMM'ERCIAL BILLS at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF USE at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF PUBLIC BILLS at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF USE at 0( 2 CCF 0( 3 CCF 0( 4 CCF 0( 5 CCF 0( 10 CCF 0( 15 CCF 0( 20 CCF Winter 17% 20% 22 % 24% 33% 41% 47% Winter 10% 15% 19% Winter 19% 19% 23% 25% 38% 50% 56% Winter 11% 20% 27% 33% Summer 13% 16% 19% Summer 1 % 1 % Summer 1 0% 10% 10% 11% 15% 21 % 23% Summer 1 % 1 % 1 % 1 % Summer Cum 12% 18% 30% 49% 74% Summer Cum 1 0% 16% 27% 43% 64% Summer Cum 11% 17 % 29% 48% 73% Summer Cum 14% 21 % 36% 57% 84% Summer Cum 13% 20% 29% 42% 58% 78% Summer Cum 1 % 15% 22% Summer Cum 1 0% 19% 30% 41% 56% 77 % 100% Summer Cum 1 % 1 % 14% ALL Summer 17 % 23% 28% ALL 11% 27% 44% 54 % ALL 10% 12% 23% 31% 38% ALL 11% 13% 15% 16% 23% 28% 33% ALL 1 % 10% ALL 12% 12% 14% 15% 22% 29% 33% ALL 1 % 1 % 1 % 12% 27% 42% 52% USE 70% 60% -+-Wlnter --Summer --,t- SeriesJ USE1 00% ".""".",.-..--"......"",-..",..",.....-...-"-.,.....-,,,,---,-----""'-"---"""'-"'--'-"-"""""'-""""""-"-"""""" 90% 50% 40% 30%' 20% 10% -+-Wlnler --Summer -'i,,-- Series3 USE 20% "'-"-"-"'-"'-"---,..,...,-.....",.....-....."".,-"""-......,...,,,..."--".".."-_...""-"",,-,-,,,,,-,,,,_,...,...m""""-'--- 18% 80% 70% 60% 50% 40% 30% 20% 10% 16% 14% 12% 10% 35%USE 30% 25% 20% 15% 10% :::::ii ...- t~~ -+-Winter --Summer -~,-ALL EXHIBIT 4D~ UNITED WATER IDAHO INC. CASE UWI-W-O4-04 SECOND PRODUCTION REQUEST OFTHECOMMISSION STAFF Preparer and Sponsoring Witness: Greg Wyatt Telephone (208) 362-7327 Title: General Manager REQUEST NO. 43: Please provide a copy of the Company s water conservation plan. Please identify and describe any changes in the plan since 1993, and identify and describe any water conservation programs or efforts not contained in the plan. RESPONSE NO. 43: Attached is a summary of United Water s most recent water conservationprogram and efforts. In 1993, United Water Idaho (then Boise Water Corporation) hired Montgomery Watson to perform analysis and prepare a Water Conservation Plan for the Company. The resulting Plan , which was finished in August 1993, made recommendation that the Company implement four water conservation measures. The four programs were: Public Information and School Education (expand existing plan) Residential Home Water Audits (pilot program) New Plumbing Code (cooperate with local government) Management of Unaccounted-for;,Water (continue current program) The Plumbing Code was modified beginning in 1994 to require low flow (2. gpm) showerheads and low flush (1.6 gpf) toilets be installed in all new homes constructed. United Water continues to promote the benefits of these low water use devices in its various water conservation literature and communications and provides free water saving kits to customers with homes constructed prior to 1994. The kits include low flow showerheads, faucet aerators, tankeeclippers, leak detection dye tablets, toilet dams, and installation instructions. Also attached is a copy of Section 4 of the 1993, Plan that contained information on the Company s then current conservation program. It includes a summary of United Water s Utility Supply Side Programs and Customer Demand Side Programs. EXHIBIT 4t6 United Water continues to administer all aspects of the Supply Side Programs referenced in the 1993 Plan report. In 2004, the Company tested 1 675 meters, replaced 4 076 meters , repaired 276 leaks in the distribution system , replaced 345 feet of distribution mains and at year-end 2004 unaccounted-for-water (UFW) was at 3.970/0 of total production which is very low compared to the industry and is a significant improvement over the Company s 100/0 UFWfigure cited in the 1993 report. , United Water continues to administer and has added and expanded numerous aspects of the Demand Side Programs. Youth education and school programs have changed and grown in order to cover new material and to keep the information "fresh" Adult education now includes the promotion of water conservation at various events via staffed booth displays and conservation literature handouts. United Water participates in Earth Day Celebration , Boise City Lobby display, Home Remodeling Show, and Home & Garden Show. As recommended in the 1993 Plan , the Company initiated a Residential Water Audit Program in which customers receive free outdoor conservation information and water saver kits including a sprinkler timer and rain gauge , and an audit of outdoor watering practices designed to identify and correct inefficient lawn and landscape watering practices. The Company now offers free to customers an improved indoor water saving kit which includes low flow showerheads , faucet aerators, tankee . clippers, leak detection dye tablets, toilet dams, and installationinstructions. In conjunction with the University of Idaho Extension and Boise City Publicworks Department, United Water has taken the lead in sponsoring, promoting, organizing and implementing annual water efficient landscape classes in February of each year. This is a series of seven two-hour classes offered free to the public on the fundamentals of water efficientlandscaping. ' Since its inception in 1994 , United Water has actively participated in Water Awareness Week". This national and statewide program implemented regionally, promotes water education for sixth grade students. During the summer of 2004 , United Water initiated its "United Water , Watch" conservation program made up of an integrated media mix of water conservation messages to increase public awareness of water use and conservation. The 2004 summer program used TV, radio, newspaper, and the Internet to communicate a variety of messages regarding wise water use, conservation and water saving tips to customers. UNITED WATER IDAHO INC. CASE NO. UWI-O4~O4 SECOND PRODUCTION REQUEST IPUC STAFF TT A C H MEN T RESPONSE TO REQUEST NO 43. UNITED WATER IDAHO WATER CONSERVATION and OUTREACH PROGRAMS CONSERVATION 1. Water Efficient Landsca~ Class Series. This is a free series of seven two-hour class sessions on the fundamentals of water efficient landscaping. Below is ' a recent history of the attendance numbers for classes from 2001 to 2004. SOIL IMPROVEMENTS MULCHING & COMPOSTING , APPROPRIA TE TURF APPROPRIATE PLANTS , TREES, SHRUBS APPROPRIATE TREES & SHRUBS APPROPRIA TE PLANTS-annuals- erennials MAINTENANCE AND IRRIGA nON . PLANNING AND DESIGN EXPERTS FORUM & DISPLAYS '" , ...., "'" .. -, .., ", """"'....,.. ..''.... .. ' - ...... .... '2()Q?: :" , 142 120 110 , , "'" ..,',;, ',';;,; ;;", , ,";, 'Oi, , ..,...., , '" ..--..-, ,.. ".. , ,, ".... ..," -.. ......, " ,..,.. 200 ;;::" ' 004 .., ...., ",.. ,...., " ,..;:', ,' ": ';::":" ,'-"'\ ,, ,':"' ,':' 91 11791 11250 100 123 111 105101 Class was divided into two topics in 2004 to give out more detailed information on subjects. 2. Water Conservation Kit Giveaways Indoor Water Savings Kit - As customers call in or stop by to discuss how to reduce water use, free water saving kits are available to United Water customers with homes built prior to the 1994 plumbing code change. The kit includes low flow showerheads, faucet aerators, "tankee clippers , leak detection dye tablets, toilet dams, and installationinstructions. Outdoor Water Kits and Water Audits As customers call in or stop by seeking information on ' how to reduce their outdoor water use, United Water offers free conservation booklets, pamphlets, and informational brochures, as well, as a water saving kit targeted to help customers who irrigate with a sprinkler attached to a hose. The outdoor water savings kit includes a sprinkler timer, rain gage, and conservation booklet. An outdoor water audit is also available to help customers with automatic sprinklingsystems. 3. Water Awareness Week. United Water has participated 'in a children s education program called Water Awareness Week since it's inception in 1994. This statewide program, implemented regionally, promotes water education for sixth grade students. The southwest portion of Idaho is the responsibility of Region 3 participants: United Water, Idaho Water Research Institute - University of Idaho, Boise City, Idaho National Engineering and Environmental Laboratory, Division of Environmental Quality, and the Idaho Water Policy Group. Several school districts are involved in Region 3, which includes approximately 176 teachers and 5,500 students. Region 3 makes concerted efforts to 'ensure that the education materials sent out are consistent with the state and local school standards. In 2004, the theme was "Weather and Atmosphere" and one of the products developed was a video. This, video was a collaborative effort with th~assistance of. Boise' State University, Channel 7 , Channel 12, Koelsch Elementary School, and United, Water Idaho and Region 3' s Water Awareness Week Committee. The video aired on community television so all the sixth grade classes could easily tune in from their classrooms. In addition, each teacher in the region received a resource packet containing 'poster, fieldtrip material , as well as information on classroom. presentations and outstanding websites. In 2005, the Region 3 Committee is developing a video focusing on groundwater, featuring United Water Idaho s "Incredible Edible Aquifer" activity. WATER AWARENESS WEEK - REGION 3 STUDENT REACH WATER FESTIVALS. PRINTED MATERIAL The above figures are representative of students reached in the Treasure Valley area., Water Awareness Week reaches over 12,000 Idaho 6th grade students on an annual basis. United Water Idaho has been a Statewide sponsor of this program since it's inception in 1994. 4. Water ConservaHon Printed Material Informational water conservation pamphlets, brochures, and booklets are available year round at United Water s front desk, and information is mailed to customers when requests are made through the Company s website, e-mail and telephone. In addition, a summer water conservation bill stuffer was mailed directly to all United Water customers during the regular billing cycle beginning in May. 5. Water Conservation Interviews, Presentations, and Displays United Water Idaho representatives are available to relay water conservation information to businesses, homeowner associations, realtors, civic clubs and groups and local television news stations~ 2004 TELEVISION INTERVIEWS Channel 2 Interview 3115 promoting Water Conservation. Water Awareness Week -- Videotape with Rick Lantz - Ch7; Dan Hamilton Ch12- Mary Cahoon - Airing on TVTV Chl1 May 10, 11 & 12 from 1:30 p.m. - 2:30 Channel 4 - Public TV - Dialogue for Kids Program - Water Topic - Mary Cahoon May 18 - 1:30-2:30 p.m. Channel 12 - TV Interview with Dan Hamilton - Outdoor Residential Water Conservation Tips - May 7 Channel 6 Don Does It Work - Tankee Clipper Product Test - Video Shoot - June(Free Giveaways) Channel 6 Video Coverage of Sprinkler Blowout - October 25 Indoor Water Conservation Channel 6 - Checking for Leaks - 1213 6:00 a. Interview Indoor Water Conservation Channel 6 - Low flow items to install in homes built prior , to 1994 Plumbing Code Change - 12186:00 a.m. Interview WATER CONSERVATION DISPLAYS AND EVENTS Earth Day -BSU - Booth - April 19 Boise City-Booth . Co-Sponsor Microcosmos Movie at Egyptian-April22 Hidden Valley Springs - Supplied water conservation material for Xeriscape Garden Tour- May 22 Water Conservation Seminar at ,Idaho Botanical Garden - June 17 Idaho Remodeling Show ADULT WATER EDUCATION PRESENTATIONS . NYK Line Outdoor Irrigation Water Conservation PowerPointPresentation - April Chamber of Commerce Reward Session (g) United Water s Marden Treatment Plant Edible Aquifer - 50 Adults - June 3rd Western Coordinating Committee Seminar Climatic Data Application in Irrigation Scheduling and Water Conservation - 15 Attendees - Water Audit - Conservation PowerPoint Presentation - Edible Aquifer - August 18 Japanese Xeriscape Council Water Conservation Seminar at United Water offices ~ September 2 6. Summer Water Conservation Plan To increase awareness among adults, and especially homeowners in the Boise metro market as to ways they can conserve water during the peak usage months of the year. Media Strategy " , ' Employed an int~grated media mix to reach every age group. .. U sed television to generate broad top of mind awareness for water conservation. . U sed newspaper to educate consumers with more specific information. . U sed radio to remind consumers of conservation information. . U sed Internet to reinforce conservation messages a~ong those who seek moreinformation. Media Mix Television KJVI Television partnered with United Water to create top of mind awareness for Conservation messages in a news and weather environment through a multi-facetedpublic information campaign. " The Elements United Water Watch: Is an element that was blended into the sponsorship of the early evening newscast Monday-Friday, 5:30p-6:30p. The United Water Watch consisted of a graphic element that in an animated fashion showing water consumption by United Water customers from the previous day compared to history over the past five years. United Water provided the data to the station. The United Water Watch element was also blended into the open billboards of the weather portion of the newscast. The strategy for publicizing consumption figures on an ongoing basis was to drive home the point of just how much water is consumed daily by United Water Customers and how that consumption compared to "normal" and history. This element ran for 13 weeks beginning in late June. Evening News 5:30p-6:30p Monday through Friday (13 weeks) United Water Watch Daily water consumption updates with the KNJ 10-day forecast. Evening News 5:30p-6:30p, Thursdays (10 weeks)Conservation Trivia Weekly conservation messages with KJVJ Chief Meteorologist Scott Dorval. Early Morning News, Early News and Late News lOpm (13 weeks) Good Morning America (7a-9a) and Access HollywoodlExtra (4p-5p) :Conservation Tips Daily conservation messages rotating 15x per week hosted by Scott Dorval. News Interviews (3 months) Monthly on-air interviews promote Conservation during Good Morning Idaho with meteorologist Jim Duthie. Internet Marketing KIVI featured United Water on its website weather forecast (60nyourside.com) with a live link toUnitedW ater' s conservation page for customers to obtain additional or more detailed information. (13 weeks) . . Newspaper Weekly newspaper ads appeared in The Idaho Statesman promoting Conservation Tips. 3 column x 9" ads inserted4x per week for six weeks (24 insertions). Six weeks flighted over 13-week period to integrate with other media. Radio Weekly radio spots featuring conservation tips and information were scheduled in alternating weeks to reinforce messages in television and newspaper. Rotating daily Monday-Friday, Morning and Afternoon Drive Times 50 messages per week over five alternating weeks Radio reaches all age demographics, selected stations skew to Adults 35+. 7. FalllWinterConservation Sprinkler Blowout News Release - October 25 Get Ready for the Big Chill Newspaper Ads - 8 Ads - October 31 - November Big Chill Tips on United Water s Website 8. Children s Education Proerams CLASSROOM PRESENT A TIONS: Exploring the Water Cycle- This is a play created by United Waterto help students explore the water cycle by acting it out. The play recently received an Excellence in Communications Award from the Pacific Northwest Section - American Water Works Association. Slide Presentation on the water cycle, stressing the importance of protecting this precious natural resource. Geared towards any age. Inc1udesevolution of water treatment, processing and current United Water Idaho information and practices. 45 Minutes . Puppet Show - Hank Horse s Tail of Whoa s on Wasting Water. K-30 Minutes Project Wet Activities - Miracle in a Cup (Terrariums) Legend of the Rainstick, WaterOlympics, Etc. Incredible Edible Aquifer - A delicious demonstration that teaches students 'about the different layers of the aquifer, how aquifers become contaminated, and what we can do to preyent contamination. 45 Minutes , ' Video Library:1 Contact...Down The Drain 30 Minutes on Water Cycle, Water Quality and Quantity The Hydrologic Cycle - Water in Motion 20 Minutes on Water Cycle - Global . concerns "on water use/misuse. Water - Gift of Life 50 Minutes on the wonders ~nd beauty of water. What Do You Know About H2O? 20 Minutes - Wide range of questions and answers on waterproperties. Sea to Summit - A Journey through a Watershed 19 Minutes - Today s hottest action sports stars take viewers on a journey through Qur planet's watershed from high mountain peaks, through city storm drains and finally out to the beach. Water Treatment Plant Tours - Available upon request from 4 Grade to, Adult Level. SECTION 4 CURRENT. CONSERVA TlON PROGRAM Boise Water Corporation (BWC) has an on-going water conservation program ~geting the vvise use.of water. BWC recognizes that using water wisely provides for con tinued comm unity population growth and development. Water conservation allows BWC to imp..-ove and expand its system through the generation of income at leyels sufficient to meet future system maintenance and improvement needs. BWC has targeted conservation as crucial to the preservation of water resources and controlling capital investments. EWe recognizes that even small reductions in individual water consumption, when multiplied by the number of customers served, can significantly increase the growth potential the aquifer can sustain. Measures BWe has undertaken to promote water conservation. are described in the remainder of this section. The program descriptions are divided into two categories: utility supply side programs and customer demand side programs. The program elements include: !l.1iliJy Supply Si.dLPro~rams Metering Meter Testing and Repairs Leaks System Rehabilitation Youth Education-School Programs Customer Education Customer Assisistance Organization Participation UTILITY SUPPLY SIDE PROGRAMS EWC has designed its supply side programs to improve the efficiency and red uce waste within its production and delivery systems. BWC has detennined that these methods of reducing waier loss and waste are essential conservation programs and are morecontrollable because they are not dependent on the water users. Unaccounted-for-Water (UA W) has averaged 10 percenlover the last 5 years, which is good. and the following management programs are designed to keep U A \V low. UA W includes leaks and other non-revenue W3:ter. Metering. BWC's water system is completely metered. All water entering the system is metered and all deliveries to water users are metered. Meter Testing and Repairs. Meters are checked whenever there is a question of meter accuracy based on water billing . information or customer complaints. Meters are routinely replaced every 20 years as outlined in BWC's Operating 'Procedures. Leaks. Historically BWC has experienced about 300 leaks annually of which approximately 75 percerit' are main line failures. The criteria for repairing leaks includes prioritizing the, repairs by individual leak volume and damage potential. All significant leaks are repaired on the same day of the failure . . Current Conservation Program and in most cases, major leaks are repaired or controlled immediately. Minor leaks are targeted forrepair within two to three days of detection. In 1992 BWC contracted with Utilities Services Associates. Inc.(USA) of Big Fork Montana perfonn a leak detection survey on various selected areas of the distribution sys tern. The inten t ofthe investigation was first to detennine whether there were any leaks which were not sulfating that might ~ause slope stability problems in the Foothills area. Since 80 percent 0 f the system leaks historically have occurred on metal pipe, USA tested 170 miles ofBWC'smetal mainlines to determine the condition of the metal pipe and if the leaks that did occur were surfacing. Leak detection surveys are pan of BWC's ongoing water conservation program. The survey reported 54 leaks with a total estimated loss of 177,773 gallons per day. The report , listed '10 main leaks, five fire hydrant leaks, 30 service line leaks, five leaking valves, three leaky meter connections, and one service connection leak. USA believes that the estimated 1779 773 gallons per day is a liberal estimate and that actua110ss would be less because all of the leaks would not occur simultaneously However, if it is assumed that the estimated 177,773 gallons per day iscorrect (over 170 miles of mainline) the loss would equal 0.73 gallons per minute per mile of mainline surveyed which is considerably less that the 2.08 gallonsper minute per rnile estimate of undetectable leakage according to an A WW A Committee Repon. Theresults of the survey indicate that the BWC distribution system is in excellent condition. . System Rehabilitation. Distribution mains that have been determined to be deteriorating or are hydraulicallyinefficient~ are replaced. Historically, primary emphasis has targeted old inadequately sized mains that are susceptible to leaks or breaks, or that conflict with Ada County Highway Di strict s (ACHD' street rebuild or overlay program and their five year no cut policy. Existing wells and reservoirs are inspected, cleaned, and rehabilitated ona rotating basis. New ~d replacement mains not requiring complex system shut downs are being hydrostaticallytested in compliance with BWC'written specifications. Approximately 90 percent of new/replacement main lines fall under the "testable" category. Testing c becks for proper installation and ensures the absence of leaks or defects. . . The BWe telemetry system monitors flows, volumes, and water depths. The system then records this infonnation in a fonnat that enables the system operators to efficiently control the system and provides data essential to proper record keeping. BWC keeps equipment upgraded and efficient to facilitate optimum system operation. BWC participates in a "one call" location notification service which helps to ensure that water lines are not damaged during other construction activities. CUSTOMER DEMAND SIDE PROGRAMS This section presents a description of the existing conservation programs V/hich have been undertaken by BWC targeting voluntary customer education and involvement 4-2 Current Conservation Program Youth Education - School Programs. Boise Water Corporation participates in the Boise Public School's Partners -ll1Education Pro gram. The 1993 school year will be the seventh year of BWC panicipation in this program. B we currently expanding this progr~ to include all elementary schools within the Boise water service area. .. Boise Water Corporation has a basic outline that is used for school programs. It is very flexible allowing for modification to serve the needs of all grade levels and requests, from short. presentations, to teaching the water unit of their science cuniculum. The sch 001 programs include: Water Cycle and Water Words ,~nit. An employee shows one of the fcllowingvid.eos from Boise Water Corporation s library; "What Do You Know About H2O? ~ tI "Down the Drain. Water, Gift of Life" and "Take a Look - Rain. II The employee then discusses in depth the water cycle. A poster with stick labels identifying the hydrologic cycle is an effective graphic used to get interaction with the class members. Another employee then discusses water words and interesting facts abou 1. water including why water is called H2O, the three forms of water. and the BWC water supply and distribution system. Then the employee introduces a terrarium and reveals how they are made. To encourage understanding and continued learning, BWe provides all materials for each student to make their own terrarium-~including plastic soda bottles, soil and plants. Water Conservation Unit. The BWC employee begins by reviewing the water cycle and explaining theimportance of conserving water. Following this review there is, a class discussion on ways tohelp conserve water within the students' homes and community. Next, the employee uses posters to promote interaction with thedass. Boise Water Corporation conservation library contains posters on the following topics: Full washer load (don t wash only one or two items). Full dishwasher load. Fill the sink when washing hands, faces and even dishes; don t run the water.Short showers~ ' W ash your car with bucket, turn hose on only when rinsing. Turn water off when brushing teeth, turn on to rinse. Keep jug of cold water in refrigerator rather than let the faucet run to cool off. Don t hose drive-way and sidewalks to clean; sweep instead. Fix drippy faucets. Then, to illustrate how much water can be wasted by leaving the water run ning, a student in each group is given a new tooth brush and new small tube of toothpaste and asked to brush his or her teeth with water running in a large container. The student is again asked to brush his or her leelh in a separate container with the water turned off. The two containers are then compared. In addition to the videos used in the water cycle and water words unit, BVVC employees use the videos "Don t be a Waterlog" and "Down the Drain" as a part of the watercGnservation unit. Employees present an average of one school program per month during the School year and try to participate in another community youth program each month. All preparations and special community programs are usually accomplished on employees own time. In 1992. 315studcnl.~ received a presentation in their classroom. ' "" ''... .-,, ' Curren~ Conservation Program Field Trip. When appropriate,BWC entertains classrooms, boy scouts, girl scouts, and many community groups at our Operations Center. The pa11icipants visit the materials yard and T&D Shop, pump control center (SCAD A room), meter testing area, computer mapping department, laboratory, and office. If it can be arranged, the employees accompany students ona picnic- Both then visit the area where the meter readers help the youth read meters. , ' Conservation Production. The Company currently has four scripts that can be used for stage productions in part or as a complete program: "Hank Horse:Whoah on Wasting Water; " " Water Conservation Melodrama; " " The Case of the Villainous Water User," and "Aquaman Versus the Drip.. The Boise High School Drama Deparnnent is now working with the Company employees to have a production ready for the 1993-94 school year. It is planned that this production will be presented to the 5th grades in the approximately 40 grade schools within the BWe service area. Public Involvement. Whenever a series of programs are presented t:o a ,class, letters and booklets are sent home to the parents explaining Boise Water Corporations involvement with their child's school. In 1992, the following booklets were distributed to children throughout the servicearea. Copies 000 700 550 850 850 200 150 My Book About Water (K/2nd grades) Let s Learn About Water (3rd & 4th grades) Water Conservation-A Coloring & Activities Book (3rd & 4th grades) ABC's of Water Conservation (parents) Wise Water Use Outdoors (parents) Splash! Activity Book (5th and 6th grades) The Story of Drinking Water (all levels)Total Art projects from these programs and special class projects are displayed in ,the Company s public office. In this way, the students, parents, employees and customers are all given anopponunity share in the school programs. Discovery Center of Idaho .. Water Wonders. In conjunction with the Discovery. Center of Idaho, Boise WaterCorporatioD sponsored the Water Wonders hands-on water display for the center. To bring the traveling display to Boise from Omsi, Oregon and to fund the display for the four month stay, $10,000 was raised, through BWe employees' efforts, from other local private water-related companies, supp Hers, and contractors. The benefactors received prominent recognition for their participation and several thousand Idahoans enjoyed learning more about water. A bill stuffer was senUo all Boise Water customers and Channe112Jeatured the water companies in each weeks special Channel 12 Kids program. Idaho Statesman Design an Ad Campaign. Boise Water Corporation participated in a city wide Idaho Statesman Design an Ad Campaign where kids throughout the community designed ads in competition to have, their ad printed in the ~. The Co.mpany encouraged ,ads featuring water conservation and awarded a savings bond to the ta1ented child whose water conservation ad was featured. ; ":' ~~~~. "A~ ;/Wj ~~\~~ Current Conservation. Program Customer Educatioil. In addition to the Youth Education Programs emphasizing the water cycle aDd conservation, Boise Water Corporation has developed and executed an effective Customer Educ ation Program through its InterimW alee Conservation Plan. The chronology of recent actions taken is summ arizedbelow. April 1991 Julyl Aug 1991 January 1992 March 1992 March 1992 May 1992 BWC participated in establishing a committee to coordinatewat:er conservation efforts for the Greater Boise Area. Entitled the Idaho Water Conservation Council, it acts to advise and coordinate water conservation activities, sponsor educational program s and promote water conservation education' for the green indusuy and the irrigationindustry. . BWC created the "Dog Days of Summer," a Water Conservation Program that involved newspaper, T.V., and radio spots featuring the message " " Use only what you need, alternate day sprinkling might be too often." Bill s1:uffers were sent to all customers with the message: "Make Every Drop Count " . BWC contracted with Marcept Consulting & Research Company to develop and administer a customer survey regarding water conservation habits, know led ge and desires of Boise Water Corporation s customers. One thousand random customers were surveyed with a response of 63%. The results of this survey have been used as a guide for educational programs and the development of the Long Range Con~rvation Plan. An entire T.V. news program highlighted the results of this survey. S. Television Channel 4 broadcasted a conservation series including an ad in theirnewsletter. Boise Water Corporation participated with Idaho Power Company in a Low-Flow Showerhead Pilot Project. Out of 500 targeted Boise Water customers, 233 customers participated in a retrofit and follow-up program. A B - S. U. marketing class administered this program under the direction of the utility companies. This project not only forecasted the effectiveness of low-flow .shower heads. but it also provided a pilot for utilities to work together to share costs and promo te a project that saves electricity, water and potentially natural gas and .waste water plant expansion. Channel 7 Weathennan, Rick Lance, presented on each evening ,weather report the water consumption for the day. Also, the S taleSman pri nted occasional daily consumption figures-. This proved effective as listeners were reminded regularly which consumption figures stressed the system. The Corn pany set up regular schedule for contacting the news media with updates on consumption levels as well as projected problems or challenges. . . :;r !:: Current Conservation ProgramM~~ 1992 The planned water conservation program for the spring and su mmer of 1992 was to promote .wise water use thr~ugh seven principles of Xeriscape -rNLandscaping. With the drought in its sixth year, Boise Water Corporation inserted the bill stuffer Planning & Planting" and "Water Saving Tips. . ' To promote the XeriscapeTM philosophy, Boise Water Corporation lnconjunction with the Idaho Water Conservation Council, sponsored two public education seminars. The first seminar featured Doug Welsh, the President of the National Xeriscape Council who discussed the whys and hows of XeriscapeTM to large cross section of Landscape Architects, Irrigation Installers, Utility Personnel and interested public. The second seminar held on June 16th drew from local pro(essi onals, each disc ussing one of the ,seven steps to a XeriscapeTM landscape. These professionals have continued educating the community aboutXeriscapeTM through Community Ed classes, programs at nurseries, and U of I Extension Services, Leadership Boise and service club~. Boise Water Corporation developed a display booth "Seven Simple Steps to a XeriscapeTM Landscape " that was used along with the brochures for the Home and Garden Shows, Business Expo, Chamber of Commerce - Showcase Boise and many community functions. . During this two month peri od~BWC continually contacted the media., radio , T.V., and newspaper updating them on water usage and conseIVation tips to keep the public aware of water conservation - . . June 1992 July! Aug 1992 19911 1992 1991/ 1992 To further educate the public on Xe~scapeTM Landscaping, the Company contacted two home builders with homes in the Spring Parade of Hom es and they agreed to featureXeriscapeTM plans and landscaping. The plans were donated bya group of Landscape Arc hi Lects and Boise Water Corporation coordinated all activities.. Plans and brochures were displayed for all "Parade" visitors. The Company emphasized indoor and landscape water conserva"tion in order to instill a long teon conservation ethic within the public -to preserve and protect the aquifer and control future capital expenditures. The Company sent out an other bill Bluffer to all customers on "Things to Don " and a T.. series on "Grass Isn tAlways Greener. In this manner, BWC encouraged the public to contact a landscape professional to detennine, depending on the customer s grass and soil type, \.V hen and how much to water. During the second half of 1991 and first half of 1992, Boi se Water Corporation funded and worked with the Botanical Gardens and a local Landscape Architect to complete the design phase of a Xeriscape TM Demonstration Garden to be located at the Botanical Gardens site. However, before implementation, the Gardens had staffing . changes and hayen t been able to have the staffing continued. The Company is in regular contact with the Gardens and have been assured that the Demonstration Garden is still a priority and that they are working through their problems. Boise Water Corporation has successfully promoted a speakers bureau made up of Company personnel and community professionals that have been well received in the Greater Boise Area. The bureau averages two presentations per month. . , :l~ ;;i Current Conservation Program Marl April 1993 To continue the water conservation and public educatioI1,emphasis, Boise Water Corp~rationstarted 1993 with a new bill stuffer and public display addressing drip irrigation. The bill stuffer has been sent to a11customers and placed with installers and associated business. The new display was ready for the Spring Home Garden Show, the Botanical Gardens Tour, and the p~blic informal-ion workshop for the public.Tim Wilson~ a well known ex pen in the field, came to Boise to present the workshop for the industry and the public. . . . The bill stuffer that will be available for customers the first of July will inform the public about backflow prevention and how to install proper protection for sprinkling systems and alternate irrigation sources. The Company learned through the Customer Survey that its customers are concerned about conservation and that they want to be better educated. The aggressive ed ucation program that the Greater Boise Area residents have benefited from these last tV\Io years have resulted from Boise Water Corporation s commitment to conservation. Idaho remains one of the few states without guidelines or program s mandated or funded through State agencies or ordinances. Other water utilities within this news media area report the spin-off benefit they receive as a result of Boise yvater Corporation Conservation efforts. Also, Boise City Public Works and local sewer districts have benefits to gain as their expansion costs are reduced. Customer Assistance As each customer account is read, a highllow parameter is set based on t.he customer s normal consumption history. If the meter reader discovers a high reading or other prob1em, the customer is contacted at that time, or if not available, BWCnotifies the customer by Jetter. This program provides each customer an opportunity to evaluate their water use, then call for an appointment with a serviceman or plumber as appropriate. For the past four years, BWC has provided water conservation kits to cu stomers upon request. The kits include: toilet tank leak detecting dye tablets; toilet waler dis placement bags; now restrictors; and instructions. Four year consumption history is provided upon request to customers, allowing the Customer to tract.water consumption. Organization Participation. BWC belongs to and has personnel actively participating in various water criented organizations. The infonnation shar~d through these organizations is vital to the success of BWC's water conservation programs. American Water Works Association (A WW A), Pacific Northwest Section National Association of Water Companies , Idaho Water Conservation Council Idaho Watee Users Association Idaho Water Conservation Task Force Current Conservation Program' General Waterworks Task Force Boise Water Corporation s parent company, General Waterworks, has appointed a task force to review and make recommendations regarding their water conservation/publIc education policy for all General Waterwork's companies. A BWe employee is presently chairing this group. , , , -- 0 , ", ', ", " , UNITED WATER IDAHO INC. CASE UWI,;.W-O4- FIRST PRODUCTION REQUEST OF IDAHO RIVERS UNITED Preparer/RecordholderlSponsoring Witness: Gregory P. Wyatt Telephone: 208-362-7327 Title: General Manager REQUEST NO. Has the Company prepared a Least Cost Plan, Integrated Resource Plan, or the functional equivalent thereof, to analyze the relative costs of acquiring supply- side verses demand-side resources so as to provide reasonable and adequate service to customers? Please provide the same. RESPONSE NO. The Company has not prepared a formal Integrated Resource Plan, nor is one required by the Idaho Public Utilities Commission for water utilities, as is required for power utilities. However the Company has had several, "plans" prepared over the years that take least cost, supply-side, and demand-side planning into consideration. In 1993 the Company contracted with Montgomery Watson engineers to prepare a formal Water Conservation Plan in which 27 water conservation measures were evaluated. After initial evaluation, they performed a detailed cont-benefits analysis on thirteen of the measures. Included in the analysis were demand-side alternatives including public information and school education, residential home water audits, plumbing retrofit, large landscape water audits , low water use landscape ordinance , Commercial water audits and rebates, new development xeriscape incentive, 1.6 GPF toilet replacement, and a landscape retrofit program. Based on a cost-benefits analysis, the Water Conservation Plan recommended the Company implement the public information and school education and residential water audits components. The Company implemented the recommendations. In 1998 the Company again contracted with Montgomery Watson engineers prepare a formal Water System Master Plan which provided least cost planning recommendations for upgrading and expanding the water system to meet projected water service requirements through the year 2020. The Master Plan provided a least cost approach to evaluating various water supply alternatives EXHIBIT 4bCp and although it significantly focused on supply-side evaluations, it did include discussions regarding the Company s implementation of the 1993 Water Conservation Plan recommendations. The final report stated that since the Company s Conservation Plan efforts were recently implemented, verifiable data on its effects on demand were not available and thus not used in determining the Master Plan conclusions and recommendations. In 2001 the Company prepared and filed its Integrated Municipal Application Package (IMAP) with the Idaho Department of Water Resources. The purpose of the IMAP was to bring the Company s portfolio of water rights within the protection and obligations of the Municipal Water Rights Act of 1996. The IMAP establishes a 50-year planning horizon and projects water demand within a designated planning area likely to be served by United Water over that timeframe. To determine the water demand projections , United Water contracted with John S. Church, President of Idaho Economics, to develop a sophisticated econometric model to predict population changers within the planning area over the 50 years. Future water demand for the predicted population was then calculated using historical water sales data and considering the effects of weather, the price of water, and conservation efforts over time. Copies of these three plans are not included herein as they are voluminous. However they are available for inspection at the Company s Victory road offices. UNITED WATER IDAHO INC. CASEUWI-O4- FIRST PRODUCTION REQUEST OF IDAHO RIVERS UNITED Preparer/RecordholderlSponsoringWitness: Gregory P. Wyatt Telephone: 208-362-7327 Title: General Manager REQUEST NO. Please state the number of Indoor Water Conservation Kits and Outdoor Water Kits the Company has given away during 2002, 2003 and 2004. RESPONSE NO. United Water provides Indoor Water Conservation Kits, Outdoor Water Kits and Precipitation Kits free of charge to all customers who request them. They can be obtained at the Company s offices at Victory Road during normal business hours. The number of kits distributed by year is as follows: 2002 ~ the number of kits given away was not tracked. 2003 - 23 Indoor Kits, 29 Outdoor Kits, 55 Precipitation Kits. 2004 - 27 Indoor Kits, 21 Outdoor Kits, 55 Precipitation Kits. EXHIBIT 4 c.., UNITED WATER IDAHO INC. CASE UWI-O4- FIRST PRODUCTION REQUEST OF IDAHO RIVERS UNITED Preparer/RecordholderlSponsoring Witness: Gregory P. Wyatt Telephone: 208-362-7327 Title: General Manager REQUEST NO. Please state the number of Water Audits performed by the Company during 2002,2003 and 2004. RESPONSE NO. Due to a steady decline in customer response to direct mailers soliciting water audits in 2000 (220 water audits) and 2001 (80 water audits), the Company decided it would be more cost effective to target customers who called in because of a high bill. It was believed that generally those customers were frustrated and looking for ways to reduce theirwater use and would be interested to receive help and instruction including a water audit. United Water's Customer Service Representatives currently forward these customer calls to our Outreach and Education Coordinator for follow-up after the normal billing related questionsare resolved. United Water found, however, that most of the customers who called in through this process were not interested in having a water audit performed, but requested that water conservation brochures and flyers be mailed to them instead, which was done. Since 2002, eleven customer water audits have been performed. Other outreach efforts were employed more recently to help customers conserve water on their lawns and landscaping through slide and PowerPoint presentations at seminars, brown bag lunches, and club meetings such as Kiwanis. United Water partnered with the Idaho Department of Water Resources and the Bureau of Reclamation on a conservation seminar targeting large buildings in the governmental and private sector. During the summers of 2003 and 2004 United Water offered an outdoor water conservation seminar at the Idaho Botanical Garden where attendees learned how to measure the application rate of their sprinkler system and received water conservation brochures and precipitation cups that help them measure the output of their sprinkler systems. These efforts were accompanied in 2004 with newspaper, radio and television informa'ion specifically addressing water conservation both inside and outside the home, and specifically focused on irrigation related conservation. EXHIBIT J!I 4Di