20210802Burbank Correspondence 7-28-21.pdf

ADDITIONAL INFORMATION ; :;i ;: li';i)
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._{ , ,r,.ti ',rt'"'lU,1JrlJy 28,2021
Commissioner Kristin Raper
Idaho Public Utilities Commission
PO Box 83720
Boise, ID 83720-0074 Po e'd'a-t-o 1
Nicole Burbanl<
3890 East Ash Ln.
Rigby,ID 83442
Ph.: [phone]
Email: nursenikki0S 1 [e-mail]
Complaint against: Rocky Mountain afiUU Company Inc
Dear Commissioner Raper:
I'm reaching out because I was informed that the Decision Meeting was continued to
August 3,2021. An attorney by the name of John Hammond emailed me and notified me of this
fact. In his email, he claimed that one of the commissioners could not attend the meeting and
had some questions.
To avoid healy legal fees, I have given authority to my boyfriend Blake C. Schaat to
speak on my behalf. Mr. Schaat is a Paralegal for a top law firm in Eastern ldaho. My boyfriend
has kept me well informed and passed on all written communications to me.
Today, I speak on my own behalf. Information has been given to John Hammond and
Jolene Bassard about Rocky Mountain Utility Company, Inc. that was not put in their report to
you the commissioners and it is my understanding purposefully kept from you'll. [t goes as
follows:
Multiple harassing letters threating to shut off my water. This comes while a formal
complaint is pending and supposedly RMUCI had been warned not to send out letters
by Idaho Public Utilities. See Attachments.
Multiple harassing letters threating to shut off my water if I don't pay an amount that
changes constantly and no were near the amount in question. See Attachments.
RMUCI has not changed their billing practices. See Attachments.
I ask the Commissioners to take this information into consideration. If you wish for me to
amend my Formal Complainf,I will. But this is not a Court of Law and after reading Mr.
Hammonds emails to Mr. Schaat, I would be concerned of how your Attorney speaks to a law-
abiding citizen of Idaho. It's my understanding Idahoan's can speak to their Utilities
Commissioners and Idahoan's can give important documents to Commissioners without fear of
repercussions. See attachment email.
I'm under good authority and believe the Commissioners will go off what Mr. Hammond
says and writes. But that record/written document needs to be correct. In Mr. Hammond's and
Ms. Bossard Decision Memorandumthere are a lot of errors. They go as follows:
Clerical errors: Blake Schatt - correct spelling Blake Schaat;
Page one, Mr. Schaat and Ms. Bossard were in a Fact Finding Mode to determine if
Ms. Burbank was on a private Well or "hooked-up" to RMUCI water.
Page two, the address in questions was a brand-new built home and I was not well
versed in this new home/ownership. This was explained to Ms. Bossard.
Page two, a statement is made that "billing statement and found it meets the criteria
in Rule 201.01 of the UCRR" this is a contradicting and changed statement made
multiple times by both Mr. Hammond and Ms. Bossard throughout the investigation.
Page two, a statement is made "combined Water and Sewer "hookup fee" ($850) for
connection to company water" and it goes on "paid by builder" This is inaccurate and
twisted for RMUCI benefit. The builder paid the water "hookup fee" of ($850) out of
MY money held in escrow. The builder didn't pay this out of a courtesy to me. There
is no septic system provided by RMUCI because I have a septic tank and system on
my property. And no-where does it say in the billing statement provided by RMUCI
this is a "septic hookup fee" of ($750) plus first month water bill.
I have not signed a Terms of Agreement or Contract for'owater" or'oseptic" and to my
knowledge I'm not'ohook-up" to a septic system from RMUCI, why would I be? Also
brought to Ms. Bossard and Mr. Hammonds attention.
Page two, a statement is made o'watsr portion of the combined hookup fee was $150,
as allowed by the Company's Tariff'this is incorrect and an attempt to mislead the
commissioners. The Tariff clearly state $150 "hookup fee" only.
Page two, a statement is made "on March 20,2020. a new customer information
sheet was mailed to Ms. Burbank" this is incorrect I never received anything. RMUCI
doesn't have anything on file and it's my understanding that was just created for my
complaint. This was explained to Ms. Bossard.
Page three, a statement was taken out of context. I had made payment to RMUCI
because I thought I was paying Rocky Mountain Power (a power bill) this
information was given to Ms. Bossard but not put in the report to the commissioners.
Page three, a statement was made "the company also expressed flexibility and would
be willing to set up payment arrangements for Ms. Burbank" RMUCI has never
returned my phone calls and or letters sent to them on my behalf.
This company has extorted over a 100 hundred residents in our neighborhood for years. I have
received documents from residents in the sub-division that were given to Mr. Hammond of line
item increases on the Water bill to allegedly pay for a "new water Well" that never happened.
Did this get approved by the Commissioners? See Attachments. Low water pressure that has
never been investigated. And automatic withdraw payments that have went into a Horse Racing
Business that is owned by the same person that owns RMUCI instead of paying the water bill.
Mr. Hammond refused to give this information to you the Commissioners.
There is a lot of people that are frustrated that the Utility's Commission won't investigate
RMUCI and are prepared to speak to an investigator. Residents are ready to file formal
complaints because after witnessing nothing being done when I filed an in-formal complaint they
feel like there voice will be unheard as well. The owner of RMUCI is not a small business owner
he has multiple business and is putting in a 100-home build next to this subdivision I live in.
More people will be affected and extorted if you don't do something now.
I ask that you take this information into consideration, and I pray you make RMUCI stop
extorting people. RMUCI played the victim to your investigator and attorney, but we are the real
victims.
Sincerely
Nicole Burbank
Blake Schaat
From:
Sent
To:
John Hammond <[e-mail]>
Monday, )uly 26,2021 11:21 AM
Blake Schaat
RE: Nicole Burbank Formal ComplaintSubJect:
To be clear the Commission does not take ex parte contact.
John R. Hammond Jr. I Office of the Attorney General
Lead Deputy Attorney General
ldaho Public Utllitles Cornmlsslon
11331W. Chinden Blvd., Bldg.8, Suite 201-A
P.O. Box 83720
Boise, ldaho 8372O-OA7 4
Direct [phone] I Fax: [phone]
iohn.hammond @puc.ldaho.gov
NOTTCE: The e-mall may be confldential, privileged, and exempt from public disclosure, and the sender lntends that lt
be used only by the indfuidual or entity named above. lf you are not the intended reclpient, then you may not use,
disclose, copy, or distribute the e-mail or its contents. lf you believe you have received this e-mail in error, please
immedlately notifiy the sender and delete the copy you received.
From: Blake Schaat <[e-mail]>
Sent Mondan July 26,202I 11:19 AM
To:John Hammond <[e-mail]; Nlkkl Burbank <[e-mail]>
Ce Keri Hawker <[e-mail]>
SubjecE RE: Nicole Burbank FormalComplaint
Mr. Hammond,
Thank you for your prompt response. I have forward your email to Ms. Burbank. I appreciate your communication with
me as a courtesy to Ms. Burbank. I thlnk you're right about an attorney reaching out to Commissioner Paul Kjellander,
Kristine Raper and Eric Anderson on behalf of Ms. Burbank and the over 100 residents in her sub-division.
The information and documentation on RMUCI that I have received over the weekend from the residents in the
neighborhood ls astonishlng.
Sincerely,
Bloke C, Schoot, Porolegol to
t snamH lvool,FI anro nRSoN&TvILKINSoN
34SoMerlln Drlve
ldoho Folls, lD 83404
Phone: [phone]
Fax: [phone]
1
Rocky Mountain Utility Company, INC.
2 N. Iandmark Lane Suite # 4
Rieby,ID 834d;2
208-t+s-aul
Bill To
Nicote Lee Burbenk
3890 East Ash Ix
RigbxID 83442
lnvoice
Date lnvoice #
7nn02t 5124
4-+-r.+
P.O. No.Terms Project
Duc,by25th
Quantity Descripton Rate Amount
Water Usqge for prior monfi
Scptic Usago forprior month
3950
58.00
3950
58.00
Pleasc remit to above address.Total $97.50
RgtrKY MgUNTAIN
UrtLtrY EEMPANY, !Ntr.2 N. Landmark Laue Ste 4 - Rigby, IL a344Z
Office: 2OA.74:5-6443 trhr: 2O8-745.'7979 qnr,rv.xlockwl\dountainl;ttlttv.com.
NOTTCE OF INTENT TO TERMTNATF SERVICES
Today's Date_7fi412o21_
Name Nlcole Burbank
SeMce Address 3890 EastAsh Ln
Rrgby,IDS34I.?
Account Balance S _LOZZ.SO
You are hereby notifled that you are dellnquent ln the payment of charges for Waler o1 S-eye5.Sgqlce provlded
to.yourby.fo*y Mountbln'lltlllty Co.,lnc. The balance of your :iccount, according to our records, Is indicated above
In accordance with the rules and Regulatlons of the ldaho Public Utilitles commission, if this balance is not pald,
or if payment anangements are not made by the Final Date shown abovg YOUR WATER'SERVICE Wltt
BE DISCONNECIED after the FIna! Date.
To avold termination you must comact Rocky Mountain Utlllty co. before the Final Date to make a payment
arrangernent or pay in full. Please call on wbekdays between 9O0 AM and 5:00 PM atid ask for bllline/ cotlectldni
Termination may be delayed by:
1. Providing a medlcalcertificate advising us of tJte exlstence of a Medlcal Emergency.
2. Filing a complaint regardlng the pioposed termination with the ldaho Publlc Utilitles
Commission, P.O. Box8372Q Bolse, lD 83720 (1-80G432-0359).
Terminatlon of servlce In no,woy relievei votl of your obllgotlon to.pay for oll seirticei prldi to termlngiAlrtr, . : ,
Should servlce be termlnated a charge for restoration of servlce (320.00. durlng offlce hours, $40.00 after
hsurs) must be paid, plus the account balance prlor to restoratlon of service,
onetlme, asslstyou by payment arrangements not requirlng lmmedlate
sudr a paymcntptan.
your "", ;:1.,
T-1..i-. '.
Rocky
us prlor to the Flnal
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RotrKY MSUNTAIN
urlutzY EtrMPANY, lNE.2. N. Landmark Lane Ste 4 - R.igby, lD A3442
Offrce: 2o8-745.644J, trbr: 208.745.7979 rvwvrr.Roc.kwl\tfountalnTltitltv.corn
NOTTCE OF TNTENT Tq TERmTNATE SEFVTCFS
Today's Date -ULZ|AAZL-
Flnal Date
,.r.i. ( i I - qrl.-.r' .tl;ll l;tj
Name_Nicloe Burbank
ServiceAddress 3890 EastAsh Ln
Riebv,lOg3/,42
Account Balance $1170.00
.1. t -. .I i n 'r
i
,i:i ,
You are hereby nodfled that you are dellnquent ln !hq,q3yq.el! gf ...f,1rye.fop.[3!.9r;qr. Sewef Serylce provlded
to yoir'by hiitig nhoiiniwtn utw ib., nc.'The balancibtv.iuii.cduit, aicordlng to orr records, is lndicated above
ln accordance with the rutes and Regulations of the ldiho Publlc Utllities commission, if thls.balance is not paid,
or if payment arangements are not made by the Final Date shown above, YOUR WATER SERVICE Wltt
BE DISGONNECIED after the Flnal Date.
To avold termination you must contact Rocky Mountain Utllity co. before the Final Date to make a payment
arrangement.or pay in full. Please call on weekdays betrr'een'9:00'AM and 5:0dpfU and askfor bllllng/ collections
Termlnatlon may be dehytd by;
1. Provlding a medical certificate advistng us of the existence of a Medical Em.ergency.
2. Filing a complaint regardlng the proposgd termination wlth the ldaho.Public,Utllitles
Com m lss ion, P.O. Box 837 20, Boise, I D 83720 (1-800-432-0359).
hours)must
f'. ..,.,'l +. ;"'
rdrinthdttdn bisiivrti'ri'ia wgiigiieis!'rg.q"i!,yo1y,ooiogilett eboypr314eryJE4,'irior,Irir;;;;;;:,''.
' '.'"'
),,-,:t. r-,.'. '. gi'i ',1' :' ' !r; !'.'. I ' ''1r'
Shoutd servlce be termlnated, a charge for restoration of servlce (320.00 - during offlce hours, @glafter
ply,s,$" account balance,ptior to restoration of s'ervice.
Rocky one tlme, asslst you by payment arangements not requlrlng
us priorto'the Final such a payment plan.
t1..rf,
t ::.;r,:,
.i--
immedlate
RotrIry MoUNTAINUtlurY EIEMPANY, lNE.2 N. Landrnark Lane Ste 4 - R.igby, fD 83442
Oflic e : 2Oa.7 45 -6 443 Fbx: 2Oa. 7 45 -7 9 7 9 wwrr'-R o ckyMo untslntltlut5r. ao m
NOTXCE qF INTEUT TO TERITIINATE SERVICES
Today's Date_512U2O21.
FlnalDate -64/2O21_
Name Nicole lee Burbank_
':- -=--=- ++-5-.-i: !r-a-. .-+! -
Servlce Address 3890 East Ash Ln_
Rlgby,lDg3r'.42-
Account Balance S _975.00-
:d'thatybu are itetlnquint ln the payment of charges for Water or Sewer Service provlded'You are hereby nodfle
. to you by Rodcy Mountoln UttW Co., lac. The balance of your account, according to our records, is.indlcated above
ln alcoidance with the ruies and Reiulatlons of the ldaho Public.utilitles'colirmissloh,,lf this balanie is.nbt pald,
or if piyrnlnt arrangements are not made by the Flnal Date shown above, YOUR WATER SERVICE Wltt
BE DTSCONNECIED after the Final Date. t
To avold terminatlon you must contact Rocky Mountaln Utility co. before the Flnal Date to make a payment
arrangement or pay ln full. Please el! on rreekdays between 9:00 AM and 3:00 PM and ask for blllingy' colleclons
. Termlnatiog nngy-b-e delayed by:
1. Providlng a medlcal certific€te advislng us of the exlstence of a Medical Emergency.
2. Filing a complaint regarding the proposed terminatlon witli the ldaho Public Utillties
Commlssioo P.O. Box 83720; Bolse, lD 83720 (1-800-432-0369).
Termlnotlon of service ln no woy relieves you of your obllgotlon to pdy fot oll serulces prior to termination.
Shoulil'service be terminated, a charge foi restoratlon of servlce (S20.0g--durlng office ho0rS; $@![after
hoilrs) m'uitbe pilO, ilui ttr'e account balince prtor to restoratlon of servlce.
.rtr,_.1.,..-" :li r
Co. wllt, one tlmb, assistyou by maklng payment.arrangements not requlring immedlateRocky Mo
payment us prtor to the Ftnal Date to brrangesuclr a payment ptan.
f
tl' l. ''-'j:'
L'f;"
I ",..I
off after the act before the Final
RoEKY MOUNTAIN
Utlurv EEIMPANY, lNtr.2 N. Landrnark Lane StG 4 - R.lgby, ID 83442
Office : 2OA.7 45 -G 443 I, x: 2O8.7 45.7 97 9 lrrww.R ockwlvrou n ts lnt tirity.corn
April, 27, ZOZL
Dear Custorner:
As a rerr,inder, Rocky I\zlountain utility requires every
horneourraer to provide proof of inspection/purnping of
their septic tarrk every 5 years per Pepper\ffood Protective
and Restrictive Covenants.
You can either bring in ttre required docurnentation or rrrail to:
R.ocky \rlountain lJtility Corrrpany
2 N. Landrnark Ln Ste 4
R.igby, If) 83442
You can also ernail docrrrnentation to:
rockyrnorrntainutil it-lr @ g rn ail - corn
If you h.awe lost or camot find your copy of Pepperwood'sProtectiwe and Restrictiwe Covenants or if you hawe any
qrrestions piease contact our office at (2O8) 745-6443-
Thank you,
Charlotte Lees
Office IVlanager
RgeKY MsuNTA.lN
UTIU|TT EEMPANY, I.NE!.
2 N. Lundnirirk Lonc'Slc 4 - Rlgtif., lD83{.12
RI208.745.64d3
Jr.rly 31, 2019
Tq All Roclqf Mounhjri Utillty,Gust0rheB:
'We are noUfflng all customers oli that there wlll be a'$15.00. a msnth rate lncrease for
Pepperwood sepUc Seruices. Thls lncrease wlll be set aslde to help with costs
'assoclated'f6r the lrisbllatlqn of aseeondary well system rreguhed by the.Departnent of
Envlronrnental Quallty as dlscussed at the September tr 2th,meetlng, last y€ar. Thls rat6
InEreas.e wlll tdke affectAugust Ist and will be reflecteti on $e Septembefs bll[ng
involce.
Thd Eepartment of Envlronmenhl Quall$ Is requlrlng proof from,,ALL customers that all
s6pUc hnks have been pumped to iemaln ln compllance bdsed on the communlty
Sepfle System deslgn,and functlonallty, Thls letter serves as notlce that lt ls m?ndatory
for all astomers to provlde prosf of pumplng wlthin 5 yEars or have the pumplng
,cornpleted wlthln.ffie,next 60 days (ne later than Spptember 30th) to avold'dlsrupUon
of water servlces. Iflyo! are a',new customer wlth new @nstrucilon . proof,pf $e,date'
.of sepEc lnstallation wlll be requlred as dotumentiUon. You can eitherdrop off the
rqqulr€d doeumenEflon to the Roclqy Mountaln'UHllty offlce or emall to
ro ckym'ou nta i n ufl lty@ g m-ai l.com,
ff yqu,need b have your sepHc hnks pumped, we have listed a few of the local sepfic
.tank pumptng companles below.
nffordable gepHc 2pq.559.9219
Rgoter: Man 208.528;7386
Klng George's 208.528.2938T-rrlpleA 208.522.6557
Please note these lmp.Orfant changes and thank you for your CooperaHon.
Slncerely,
Rocky
I
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